travelnow.com

I am a travel agent that is a non-gds user. In an attempt to get some more booking tools to help me, I looked towards Expedia's AgentRez tool. This should've been an easy to use, very helpful full service booking application. Well, the actual booking process went smooth. When I booked flights for my clients, there is no travel agent support. In fact, I emailed the address they have for agent support and was in contact with some woman, Katrina, who gave me a phone number for Hotels.com. I called there. No one ever heard of AgentRez and didn't know what the heck I was doing about. I provided them with the itinerary number and they had no clue. The rep says, "I don't know what AgentRez is." This scared me. The rep then transferred me to Dallas Expedia call center. I spoke to Andre and he says, "I don't know what AgentRez is." You could imagine as an agent, I'm worried about the funds charged to my client. Do not join them, fellow agents.

Poor service. I made travel plans, and then canceled the next day as my itinerary changed. I was only credited partial credit for the trip because their system could not properly cancel the entire reservation. The company relied entirely on the hotel to credit me even though this was their fault. Possibly the biggest scam I have seen. Do not use this company!

They reserve a room that is non refundable. There were no phones to call. I thought I was reserving with aa.com but instead, I was transferred to travelnow.com. They have my address and my city wrong. I request to talk to a supervisor and they put me on hold for 45 minutes and of course, I hang up. Never again!

I booked two rooms with travelnow.com, and the reservation was made by someone who spoke perfect English. Upon receiving my email confirmation, the dates were incorrect. I tried calling back four times. I was hung up on twice, after holding for over ten minutes. And I was told my reservation could not be found after a twenty-minute search, a supervisor could not be located, and that there were no rooms available for any dates except the incorrect dates they gave me.

When I asked for a supervisor and said that I was contacting my credit card company to cancel the charges, because I believed I was being fraudulently charged, I was put on hold for another fifteen minutes. I called my credit card company, and the gentleman called me back within 2 minutes, yet he hadn't spoken with his supervisor yet.

After speaking to four different people with extremely broken English, I finally spoke with a "supervisor," and he had my situation completely twisted. I just received two email confirmations that they have cancelled my rooms. I believe they cancelled my rooms, because as the "supervisor" was speaking with me, I was reading him the fraud statements made on this website www.consumeraffairs.com. Do not be scammed by travelnow.com. You think you are talking to a travel agent, but you are not.

On November 10, 2011 I went online to book a hotel room at a Comfort Inn in Marion Ohio. I mistakenly connected to Travelnow on a connection that claimed to be comfort inn. When I spoke with the agent, I specifically asked "please confirm that I am talking directly with Comfort Inn and not a booking or travel agency" I was specifically told "This is comfort Inn executive office reservations". When I arrived at the hotel I was told that the reservations were through Travelnow. I called Travelnow to discuss this, spoke with a representative and was hung up on.

I went online to make reservations at Super 8 Hotel. Somehow I, as many others, was rerouted to a site called travelnow.com. When I got my itinerary in an email is when I realized I had been rerouted to this site and did not book through Super 8. My card was pre-charged for rooms, this is not the way hotels usually work. When I tried to contact them to cancel the reservations, I realized they do not provide a phone number. When I called the hotel where I was booked at they could not cancel it and did not have a phone number for this site, they did not even know who they were.

Through lots of searching on google I have found a 1-800 number that I was able to cancel the reservation. Please pass on this number to anyone in the same position as I found myself in. 1-800-780-5733 travelnow.com-global discount hotel reservations. Also, I called the hotel direct and made new reservations, I found the same rooms at a lower price. Beware of this site. I am hoping that they in fact refund my card. I will know with in a week they say. I will never book a hotel online again.

When I thought I was calling the Hampton Inn in Manheim, PA, I actually was calling Travelnow.com. They told me that there were no rooms available and set me up in another hotel which was 40 minutes away on a dark country road. My co-workers all checked into the Hampton Inn and were told that there were 20 rooms available. When I tried to transfer my reservation with the help of the Hampton Inn's Front Desk Manager, Travelnow refused to accommodate my transfer and charged me $286.04. I now have to dispute the charge with my credit card after fighting with Travelnow on the phone for 5 days.

I used a phone app to locate a hotel in Daytona, Florida for me and a friend. I thought I was calling the hotel, but I later found out it was actually travelnow.com. I asked if there was a government rate and was told no. When I arrived at hotel, the lady at the counter noticed that I was in military and said I could get the room for $80.00 instead of the $171.00 I was paying. But then, she said since I booked through TravelNow, it was too late. I called TravelNow and after 2 hours of talking and getting transferred, I was told there was nothing they could do about canceling my reservation. To top it off, I ended up with a room with one bed instead of the double bed I was told I would get.

My first complaint is, I thought that I was booking my rooms at the Washington Hotel in Washington D.C. directly on the Internet. But found out that I booked through TravelNow, which is a subsidiary of Expedia. There is nothing that tells you that you are not booking through the hotel. While at the hotel, I ask the front desk agent about my discount. She said that I booked through Expedia and there was nothing she could do about the discount I was promised. Then after my trip, I called TravelNow to talk to someone about my discount and they said that I didn't get a discount and they have no record of their agent promising to match the AAA discount. The reason I booked an extra night is because of the discount promise. I asked to speak to a manager and was placed on an indefinite hold and had to finally hang up.

When booking your hotel reservations, make sure you are talking to your hotel's reservation and don't be fooled. TravelNow want you to believe that you are talking to the hotel of choice. Also, I was told that they are not allowed to reveal that they are a part of Expedia.

I booked last September 28 for my hotel accommodation in Shanghai, China on Dec 27,2011. Last Sept 30, I contacted Seventh Heaven Hotel if they received my booking. According to the hotel, no booked confirmation has been made under my name. I'm nowhere in contacting TravelNow and the amount is already charged under my credit card account.

My friend and I are going to La Jolla beach, CA on Oct. 21st and 22nd. We needed rooms reserved and so we called 1-866-539-0036 and made reservation for 2 nights for 2 people at a quote of $134.92 (reservation number **). When we got the conformation it was for $80.96 per night. I called back because of the difference in price. I was told that I was given an incorrect price. He said the best he could do is $152.00 + tax + $5 (your fee). This was the first time I heard of the $5 fee. He gave me two choices, either I take the $152.00 price or cancel. The first or take the first. As I needed a reservation, I took the $152.00 (reservation number **) offer and because I was sitting in front of the computer, your man suggested why not cancel the first reservation on line, so I did. Then I got really upset when I heard it still cost me the $5 from the first reservation, which was in error because of your employee. At that point they referred me to customer service.

Customer service is very busy. Finally, I talked to a woman who couldn't do anything for me and referred me to her supervisor (Mark employee # **) who also could not do anything for me. He said he didn't have the authority to give me the $5.00 back from my first reservation. I cannot believe Hotel.Com has such poor business ethics as what I have seen with my first experience. I will never use you folks again and if I am watching TV and your ad comes on, you have my word everybody in the room will hear of my experience with Hotel.Com. I cannot believe all of this over $5?

We never use websites such as Travelnow.com, etc. We prefer to call the hotels directly to make our reservations. How Travelnow.com got our credit card number to bill us a five dollar charge ($5.00) is a mystery to us.

My investigation of this charge, lead me to speak with Ice P. Yes that is her name, Ice. In gathering information to file this complaint, I found out that Travelnow.com is associated with Expedia:

The first time I called, I got nowhere with these guys. Tonight, upon speaking with Ice, she committed to send us $20.00 in vouchers. I have to wait about 6 weeks to get the voucher. I will update this compliant in 6 weeks.

Booked hotel outside D.C. online and prepaid. Hotel ended up charging me because they never received their money. TravelNow has no phone contact listed and will not send me a receipt showing that I already made a payment. The web site looks legitimate, but I should have checked here first.

We wanted to book a five night stay at Courtyard Marriott in Woodbridge, Virginia. We wanted to be sure we could cancel the reservation. So, we called the 1-800 number instead of booking online. We were offered a rate and we provided our credit card etc. We were told we could cancel up to 24 hours prior to the check-in time. We received a confirmation email that indicated we couldn't cancel and that our credit card had already been charged. We tried vehemently to have the reservation cancelled and reissued with a cancellation provision. We were quite prepared to pay a higher rate for this option, but we were informed we would still be charged the $844.00 already charged to our credit card. They tried to say it was the Marriott that wouldn't allow them to cancel. We called the Marriott. They said they couldn't cancel but TravelNow could.

They tried to defraud us by selling us a hotel room at a completely different hotel. We called them on it -- and they took 3 calls to finally get them to actually refund the money. They are liars and frauds. The agents like to hang up on you after long-hold times, too. It's really annoying.

I went through them to book a hotel for a one night stay. I said I wanted a king bed and room overlooking the pool. I got neither and the room amount was the AAA rate so I got no discount. I just got my statement and I've been charged a five-dollar agent fee which they do not tell you they are charging. You also can't get in touch with them unless you book something else through them at which time, they will give you an email address to contact them.

I have bought a ticket via travelnow.com for a KLM flight return trip Canada-Europe. The traveler is a senior person and needed to return earlier. The ticket turned out to be one that doesn't allow changes. The travelnow.com site or the ticket itself does not mention this limitation (it actually specifies that in case of a change a fee must be paid). I have contacted travelnow.com about this and they said that the tickets are subject to airline regulations (no such limitation being passed to me though when I bought the ticket). I consider that they sold me something different than what I have been presented (or at least that the real limitations have not been disclosed to me).

Needed a itemized receipt in order to get reimbursed from my work and they refused to give me one. When I pressed the issue, I was told one would be mailed to me in 72 hours and emailed to me in 24 hours. This never happened. I called back a week later and once again requested the itemized receipt that separated service charges from room taxes (I can get reimbursed the hotel tax not the service fee), once again I was put on hold then hung up on.

Then I called back and was told it would take 6 to 8 weeks to get what I requested. I asked to speak to the receipt department and was denied the number. I am so disgusted by their service. I ended up calling the hotel and asking what their room tax and other taxes they charge per day was. Only to find out that travelnow.com charges on average 20 dollars more per day than the hotel charged them and I paid a service fee on top of that. So not only did I pay more for the room than was necessary, I paid an extra service charge as well.

After doing the math, I paid $333 more than I should have for my hotel stay. Do not use this company!

On 05/03/10, I booked a room for three days at a Myrtle Beach Hotel through TravelNow.com. They took the money as soon as I booked it. I booked an oceanfront, smoking room. This trip was special. I was reuniting with my son whom I hadn't seen in 37yrs. A month before I was to arrive at the hotel, I called the hotel to check on my reservation, that is when I found out I didn't get what I had booked. I asked if I could get an ocean front and they said I had to go through TravelNow. I sent them an email and got no response. I could not find a phone number for them so I took the room that had been booked. It was not a nice room. Seeing my son was the most amazing thing in my life and I wasn't going to let anything ruin that. From now on, I will go through the hotel itself. Don't get taken by TravelNow.com

I booked a room in Williamsburg, VA for one week at a decent rate (about 10% less than through the hotel directly). Seeing how nasty the hotel was, I wanted to check out of the hotel early. So I searched Hotelreservation.com's website for a phone number. Surprise, there was none, so I emailed them using their web form since they didn't even post an email address. My confirmation email actually came from TravelNow.com, and the reply address was noreply@travelnow.com, so I didn't bother sending an email to that address.

Anyway, I calmly called back and talked to another rep. Since they had no record of my first conversation (imagine that) she put me on hold to confirm the early departure (I was holding my breath), and she actually came back and confirmed I would be getting a refund. When I asked a question about refunding to my old credit card number she pretended like she couldn't hear me, pushed several buttons on the phone, then said she couldn't hear me and transferred me to a message that said "Your call cannot be completed at this time. Please try again later." They processed to hang up on me the second time.

Needless to say, I don't know if I will be getting a refund. This outfit is extremely unprofessional for making me jump through hoops to even communicate with them. They also hung on me twice. It is simply not worth it to deal with a company like this to save a few bucks. Go with a real company with professional customer service and save yourself the hassle.

I booked a hotel reservation through this website on 6/15/10. I paid $337.46 for a room at the Crowne Plaza Riverfront at the Arch (St. Louis). Hotwire.com contacts me with rates for hotels I've looked at. On 7/27/10, I tried explaining a lower rate at the above-captioned phone number at TravelNow, they hung up on me. Then, I emailed my complaint to the customer service, but have had no response.

Today, 7/31/10, I was on the phone with "Manny" from about 4:30-5:30pm est at this same number. Long story short, he said TravelNow.com will not price match hotwire.com's quote for the same hotel because it does not say Crowne Plaza. My argument is that hotwire offers the same room for $105 versus TravelNow's $134.11/night. It is a 3 and 1/2 star hotel in the same area (at the Arch) on the same days (Aug 20-22). Included in hotwire's description of the hotel is that it is a Hilton or a Crowne Plaza.

Manny said he would give me an $80 voucher for future bookings at TravelNow, but I explained I wanted the price-match I was entitled to. I asked to speak to Manny's superior, but he hung up on me. I paid $85-90 too much for this reservation. I want to recuperate this money. I would not use TravelNow ever again and so a voucher does not satisfy my complaint. Moreover, I'm totally stressed out by not being able to rectify this situation. They've had my money for almost 2 months.

When booking a hotel through travelnow.com, I asked the agent if I was getting the best price, as good a price as if I were booking with the hotel itself. She said that I was and that that was her job is to "provide you with the best deal available". Before completing the reservation, I spoke to her about it again, telling her that I would not be very happy if I got to the hotel and found out that I had been overcharged. She once again assured me that that would not happen, and that her job was to make me a satisfied customer.

The hotel room was perfect and I was very pleased until when checking out I asked the hotel clerk for a rates sheet in case I decided to book a room there another time. The rate sheet from the hotel showed that I had been charged $360 for a $270 room (taxes included). I contacted travelnow.com and was told that the hotel clerk lied and that the rate travelnow.com gave me was the accurate one.

I told the travelnow.com customer service person that I would be happy to fax them the rate sheet, but she was insistent that it was fraudulent. When I told her that I had confirmed with the hotel clerk that $270 was indeed the rate, she said the clerk had lied to me and then she asked me if I could prove that conversation.

I asked her if she was calling me a liar, too, and she said no, but said again that I would have to prove that I had been told those rates and that the rate sheet from the hotel was not adequate for proof. I asked to speak to her supervisor. She refused. I asked again to speak to her supervisor. Without saying a word she put me on hold for 18 minutes and then came back on and said that she had checked with her supervisor and with the hotel, and I was owed nothing from travelnow.

She suggested I call the hotel and try and get my money from them because they were the ones who were scamming me. I did call the hotel, who informed me that they could do nothing because they had turned over a block of rooms to Expedia (evidently the parent company of travelnow.com) and they had no control over what a guest would be charged.

THIS IS SECOND E-MAIL I SENT TO THEM FOR REFUND: "I am still waiting in response to when will I be refund for my cancelled room. I had cancelled the same day, due to a family situation that was out of my hands. I have not received a response to my first request for a refund, now this is my second request. My credit card was charged until April 23, 2010, so what is going on."

" Lorena, CheapRooms.com has received your cancellation request and forwarded it to the property. Here are your cancellation details.

Hotel Reservation Details : Motel 6 Anaheim Main Gate. We understand that sometimes plans fall through. We do not charge a change or cancel fee. However, this property (Motel 6 Anaheim Main Gate) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 1:00 AM (Pacific Daylight Time (US & Canada); Tijuana) on Apr 21, 2010 are subject to a 1 Night Room & Tax penalty. The property makes no refunds for no shows or early checkouts.If you have any questions please feel free to contact us"

THIS IS THE FIRST E-MAIL FOR REFUND: "Hi, When will I see the credit on my credit card. I cancelled before 1 a.m." NO RESPONSE.

They have poor services and follow-up of complaints. It costs me additional payments. I ordered not to spoil my vacation. I looked for other sites but I find for any reviews first and I found out that ** offer cheap and better service.

I booked a room at trough travelnow at the Valencia Hotel, downtown San Antonio. I got a confirmation email stating that my price would be $259.00 (excluding tax recovery charges and service fees). It also stated that "Information on individual reservations is not available at the hotel." I had actually attempted an upgrade but the staff could not accomodate it because it was booked through travelnow.com. After a wonderful anniversary night I went into my bank account to find that I had been charged $352.38.

I thought there was just a mistake and called travelnow. Joseph was my customer care specialist.... who really did not care. Joseph appologized and proceded to explain that this was not a prepaid reservation (yet they requested my visa card number). He proceded to tell me about the fact that there is no price garantee. Yet the hotel could not give me details on the reservation. Joseph was kind enough to offer me a $50 voucher for my next reservation with them....are you kidding? You want me to give you a chance to scam me again? Bottom line...making a reservation through travelnow is nothing but a bait and switch. Beware!

[They] c harged my Citi credit card on 6/25/09 with an Agent Fee of $5.00 Reference Number: PJH38SXG. Why do [they] think [they] have the right to do this? - Please reverse this charge.

Travelnow.com website doesn't respond to emails and I am having no luck dealing with them. They charged my debit card for $99. I want my money returned.

This is a follow up update to my previous post. Today I spoke with Michaela of Sheraton Suites Hotel, Plantation, FL. She said the actual reservation was done through Wikipedia. So my reservation route is Hotels.com > Travelnow.com > Wikipedia.com. Strike one. She said that there was only ONE reservation made in my name, not 2 as I had done. So, there is strike two. She also mentioned, she has not charged any party anyone for the canceled reservation. So, the three parties involved are pocketing $318.64 for one reservation amounting to $159.32. It is strike three. So, folks, stay away from Hotels.com and make your hotel reservations directly with the hotel. I am fighting with Bill Me Later / CIT Bank to get my credit and let them fight it out.

I booked 2 reservations, each 1 day stay at Sheraton Suites Hotel, Plantation, FL through Hotels.com. When I got the confirmation, it came from another company TravelNow. A mystery. Due to health problems, I am 70, had to cancel both the reservation 10 days before check in date. In the cancel e-mail confirmation from TravelNow, it was stated that since I canceled early, according to hotel policy it is a one night rate penalty. When I contacted Sheraton Suites Hotel, they said there is no such thing as "early" cancellation. Cancellations made up to 6pm a day earlier to check in date is at no charge.

Since I was not going anywhere with this, TravelNow has no telephone number, I lodged an official complaint with Florida Department of Consumer Affairs. I have sent a e-mail to TravelNow about it. If I hear anything, I will update the board. The agency according to their web site deals severe penalty when the person complaining is over 55+ of age.

I reserved a hotel room for 2 nights in August for $400!!!! and had to cancel in July - a month before arrival date, due to a family emergency. The room was NOT CHEAPER THAN PHONING THE HOTEL DIRECTLY, I FOUND OUT! There is a large conference those dates, and the room was re-booked within a matter of minutes, so the hotel lost nothing.

I booked a hotel room through Travelnow because it said that it was at a discounted rate. I called the hotel to confirm and then was told that the company was charging me "MORE" than if I had just walked in off the street and inquired about a room. I called the company back 48 hours in advance to cancel the room because they were "OVERCHARGING" me for the room. They would not cancel the room or refund the amount back to my credit card. The hotel said they could cancel the room on our behalf but that Travelnow would still bill us. DO NOT USE THEM.. No refunds are given for any reason and they overcharge for there product/service.

I have a $5.00 agent charge added to my credit card that I did not know qabout and did not authorize. I will not pay it. I have protested it to my credit card Co. EXtra $5.00 charge:: When I went to check in they said the reservation was for the next night, and I had reserved a smoking room. I was able to obtain a room at the same price (non-smoking. Needless to say I will shy away from Travelnow.com. I was trying to make reservations with Super 8 motel, and your company came up.

we received a confirmation by email.

when we arrived at the hotel,there was no record of any reservation and in fact the purported hotel confirmation number was a fake.

needless to say our credit card was debited for the full amont of about US$900.
Many emails were sent to the site,but no response.
this has to be a scam.

we need our money refunded and this site punished.

embarrassing delays at reception and loss of the entire amount taken by the website and in addition we had to pay full rate for the 4 days-again.

I'm working in hotel business - reception. Last year December we had a guest who made reservation thru Travelnow for few days. Confirmation which was given upon ch/in said that breakfast was included into room price.Unfortunately Trawelnow made a booking by other agent Expedia where breakfast was not included. We contact Travelnow upon ch/in and they confirmed that breakfast was included and they will send one more time confirmation to Expedia. Unfortunately they did not. I tried to contact them many times. many emails were sent and no reply, many calls were made and I hears only one answer: we don't know, we can't find this reservation. In my opinion Travelnow is very unprofessional agency who is cheating people.I would not recommend this agency to anyboody.

Breakfast fee for 2 nights for 2 persons = 100$

I booked a hotel for 2 nights with TravelNow.com, I was given a rate of 91.04 per night. I did not realize it was in GBP however in my confirmation e-mail I was told their would be a slight difference in the conversion rate. This slight difference totaled $418.00, when I called travelnow.com customer service I was told I should have made sure I was booking with the correct currency and I would have to pay the doubled fee amount. Travelnow.com is a US company and should automatically convert the rate for customers based on the country they live in as reputable travel sites do so.

Very displease and feel exploited by Travelnow.com Rate per Room per Night: Friday, July 18, 2008 - 91.04 Saturday, July 19, 2008 - 91.04 Tax Recovery Charges And Service Fees: 26.22 Total: 208.30

I ended up pay $200.00 per night for a Sleep Inn Hotel in which I thought I was paying 91.00 a night based on my confirmation. I feel travelnow.com is allowing foreign travel agents to exploit customers.

I have to check on a reservation and cannot find the intinerary number or hotel name. I have tried emailing TravelNow several times to request assistance, and have yet to get a response. There is now phone number for customer service. They claim to have customer service available 24 hrs a day, 7 days a week, but no one has contacted me to assist me.

I made a car reservation in Germany through this company, travelnow.com. I was given total estimated charges of 262.82 dollars. I reserved the car based on this estimate. What they fail to mention is the german VAT tax that is 20 percent on the euro, which is an addition 100 dollars. When I e-mailed the company, they said take it up with the car rental place, which was thrifty in frankfurt germany. I responded I made the reservation through Travelnow and they should be responsible or at least help to get it resolved. No reply.

Charged an addition 100 dollars on rental car which was undisclosed when reservations were made.

On Feb 1st 2007 we made two bookings (Ref 18379034) for 2 nights at FW Basel Hotelship for the 16th to 18th April in Basel (Switzerland). The tariff was 246 Euros (approx 320USD)per room per night.

On Feb 13 I received an email from Michelle P of TravelNow asking us to contact directly Lidia of the hotel (Fairs Worldwide). We did. Lidia wanted payment in advance (and not just a credit card). We checked with TravelNow and they said for us to go ahead. We did. We transferred 1,300 USD to Fairs Worldwide.

On March 25 we received an email from Fairs Worldwide (we now have discovered they are in Australia) that the accomodation reservation cannot be fulfilled.
We immediately contacted Michelle P at Travelnow.com to ask for help in settling the matter. No response.

We wrote to TravelNow - again - on March 27. No response. And again, on March 29. Again no response.

I feel neglected, ignored and cheated.
And I dont know what I can do at all against the - apparaent - fraudulent attitude from TravelNow.com

I am 1,300 USD short, no accomodation in Basel (Switzerland) and I have to be there on the 16th because there is a very important Fair.

Billed $2,000.00 to American Express which was paid to hotel...we have not gotten any help from hotel, travelnow or AmX....

I signed up as an affiliate of TravelNow. Shortly thereafter, I booked two first-class airline tickets through my website link they provided. When I reviewed the stats for my bookings, nothing showed up. I sent many emails, which were answered by various people, including Morgan A (account rep).

First, they say they the booking was not made through my ID, and then they say there is no link on my site. There isn't now; I removed it. I don't intend to provide a link for booking that does not pay a commission to me. The insertion of the link was time-consuming, but the commission is not enough to waste any more time over.

Loss of commission was minimal. After realizing the problem was not going to be rectified, I removed the web links and gave up. The time spent inserting the original links and trying to resolve the problem via email was the main damage.

I was recently going on a trip to frederick maryland for a meeting with my eskie rescue group. I made hotel reservations for the travelodge in this county, with the travelnow website. I was forced to cancel my reservation and share a room with a friend due to finances. When I went to the site to cancel, the travelodge told me the reservation was not there, and now I am being forced to pay a one night charge.

I went to the travelnow.com site to cancel, it was not even on record, so how am I supposed to cancel something nobody had record of! Until recently, I never even got notice from the hotel,of any sort,not a letter of cancelation or anything telling me of it untiol I get my ccard statement. I don't feel this is right at all.

I also would like to say the hotel staff left alot to be disired, as did the cleanliness,when we first even got our room, it was not as clean as I would think it should be.

I am being forced to pay a bill for a service or a room I never used, i paid for the share of the room, I shared with my friend so don't feel I need to pay twice!

I have a complaint about the exchange rate used to calculate my bill. The underlying charge was in Euros, and the company converted to dollars and charged my credit card. This is OK, but they calculated using the cash rate of exchange for that day (interbank rate +4 percent).

This is not fair business practice. Since they were undertaking to do the conversion on my behalf, they should have used the interbank rate, or perhaps a rate comparable to credit card exchange rates (interbank rate +2 percent).

I do not think this was a billing error, but rather a strategy to boost their margin a few percent. In my opinion this amounts to a minor fraud.

The woman, a supervisor, with whom I spoke said that her department (customer care) knew nothing about exchange rates. I would have to fax a copy of my credit card statement, for her to submit to the accounting department.

It is possible that I will eventually get a credit for the $10.00 that hangs in the balance, but it does not appear that it will be easy. I have already spent a lot of time on international phone calls. Furthermore, I believe that this is a matter of policy and I have not had anyone address the issue at this level.

I asked tanya to send me a memorandum summarizing our conversaton. She did this, but she tried to characterize the issue to the effect that they had mistakenly charged my accout in Dollars instead of Euros, which is not precisely the point.

I think that a lot of customers are being cheated out of a few dollars each time they experience a currancy conversion with this company.

I am being overcharged by perhaps $10. However, I believe that the same thing happens day in and day out to many people who would never think to check the rates of exchange.

That $25 rebate definitely would be an economic loss. No physical damage.

On July 30, 2002 I made a reservation for a room at the Clarion Ventura Beach hotel via the Internet and Travelnow.com.

I requested a room for 3 adults and the description of the room implied that it had two beds. After entering all of the required information including my credit card, and pressing the button to proceed with the reservation I was presented with a confirmation screen.

The confirmation screen came back showing a room with only 1 bed. I certainly was not going to jam 3 adults into 1 bed. After looking through all of the screens and printouts I discovered that Travelnow.com did not provide a phone number on any of them. I received an email confirmation immediately, but it only provided an email address and physical address.

An email address is not an acceptable way to resolve a problem. A business should always provide a phone number.

I called the Clarion and they couldn't help me because they didn't get the on-line reservation information for several hours.

I had no choice but to cancel that reservation, on-line, and book a room with another hotel. This time I used the phone and called a different hotel directly.

When I received my credit card statement the charge for the hotel had been cancelled but there was a $10 cancellation fee. My credit card statement also had a phone number for Travelnow.com. I called Travelnow.com and talked with a very nice girl named Rachael. She told me that I should have ignored the cofirmation screen because it was incorrect in showing that the room only had 1 bed. The fact that their website shows incorrect information should be enough to get the penalty waved, however, it was not. She talked with her manager and the manager said that the penalty would stand.

My feelings are that Travelnow.com or any business should be required to provide their phone number at the time of purchase. Also, if a business presents wrong information on the Internet or any where else, for that matter, they should not be allowed to charge you a penalty for cancelling a service or returning a product.

The consequences that resulted from this episode were only a $10 cancellation fee, 30 minutes to an hour of my time trying to resolve the issue, an enormouse amount of aggravation, and loss of revenue to the Clarion Hotel or any others that use Travelnow.com for on-line reservations.

Received email and verbal confirmations on numerous occasions that reservations had been made. All lies. Found out too late to book using other resources. Hotel had no rooms left. Damage - purpose of trip was for family gathering to bury my mother's remains. Being close to other family members very critical at this juncture. TravelNow uses deceitful tactics with no consideration for the welfare of thier customer. In dealing with several of thier employees I find their tactics universal. They all start out with the same lie to try to get rid of you. One lie leads to another and unless you are extremely persistent you will not discover that you do not have a room until you get there. These people should be put out of business. It is obvious they are all trained the same. I am beyond mad. I want to get even. I will still make this trip but have had to spend a lot more to get rooms at the last minute at another hotel. If there are any groups out there with a plan to reveal these scoundrels for what they are, count me in.