
Tim of Grand Rapids, MN on March 27, 2010
Briefly my wife and I went to a timeshare sells presentation. The salesman was Greg ** and he told us a lot of lies. Today 3-26-2010, I called the Florida Dept. of Business and Professional Regulations and a gentleman named Erick told me that Greg ** isn't listed as having a real estate license for Florida. He said typically they need one unless they are on salary instead of commissions.
We told Gerg **, we weren't interested in buying another timeshare because we already own one in Branson Missouri that we have listed with Timeshares Only. He told us he could sell our Branson unit for 11,200.00 in 60 to 90 days. I asked him why he could sell it that fast when Timeshares Only wasn't having any success selling it. He asked us if we ever heard of Century 21. We said yes and he said that is why he could sell it fast, because of Century 21 size and popularity. Then we said we weren't interested in another ts because of trouble booking a vacation where and when we wanted to go. Again he lied to us and promised us that he would personally book our trips in as little as 48 hours notice.
We should have known this sounded too good to be true. He presented us a 3 week vacation plan. We told him we don't have that much vacation time and
couldn't use it all. He lied again and told us he could rent out 2 of the weeks for 1'100.00 per week, in fact he said he was in a bit of a bind because he had rented more rooms to people then he had room available, but he wasn't worried because something would become available. His sells manager Carol ** also lied to us when she told us Greg likes renting units because he gets a commission.
He also lied to us when he said we have weeks and not points to use. When we were contacted by RCI they told us we didn't have weeks, but points. He also failed to tell us that there would be a 200.00 fee for selling our timeshare. We found this out after we got home from vacation and guess what? It wasn't being sold through Century 21 but a company called Resort Solutions Inc. This company lead us to believe 11,200.00 was a marketable price only to find out that there were similar properties listed for thousands less. The only reason Royal Floridian got our business is because they allow people like Greg ** to lie.
We contacted John ** in their customer service dept and I told him all the lies that were told to us. Basically he said we signed a contract and we should have been more careful. How can this kind of deception be allowed. Because of our dissatisfaction we hired a company called The Owners Advocate that has a 100% money back guaranty if they don't get you out of your contract and a refund from the resort. This company contacted the BBB and told them they were out of business. You can see this on the BBB web site. Only problem is that even though they have gone bankrupt their web site is still up and they will take new business.
I have emails from about 150 of their clients and the vast majority are not happy and I can send you copies of these emails if you would be interested in reading them. Many of us would like to see some legal action taken to make them pay those of us that feel like we have been scammed by them as well as by the resorts we bought out timeshare from.
I could go on, but if you think that Royal Flordian, Greg H., The Owners Advocate, Timeshares Only, or Resort Solutions Inc. have acted fraudulently and think there is a way to get them to refund me let me know. Concerning The Owners Advocate I have been in continuous contact with their clients and several ask the question, "What can be done?" Economically, I am out $600.00 with Timeshares Only, $999.00 with The Owners Advocate, $200.00 with Resort Solutions Inc. and $8,900.00 with The Royal Floridian Resort.
With the exception of the $600.00 the rest is because of Greg H.'s lies. I can't tell you how much I would like to see this man sued. We paid for the timeshare in full shortly after we got home from vacation. Because we haven't paid the maint. fees, assessment fees and penalties and taxes we keep getting bills that we were advised not to pay by The Owners Advocate. We have an excellent credit rating, we have no mortgage or any other debt and we believe in paying what we owe, but because of the fraud involved we don't want to lose any more money to this timeshare garbage!