Complain about a product or service

Thrifty Car Rental

Jack of Spring, TX December 22, 2008

Jack of Spring TX (12/22/08)
WARNING-do not rent a car in Italy from Thrifty. They work thru some outfit called Italy by Car and these people have sent thru almost 2,000 worth of bogus charges on my bank account.

Thomas of Holbrook, MA October 31, 2008

Thomas of Holbrook MA (10/31/08)
I verbally told the rental agent that I did NOT want their insurance for 21.99 per day and that I had my own insurance. The agent said okay and initial and sign here, here, here and sign here. I assumed I was all set and I continued on to my rental car.

I got back to Boston, MA and received my bill from thrifty car rental and find that the agent had used TRICKERY and went ahead and charged my credit card 21.99 for insurance for ten days! I ask why would the agency(Thrifty car rental) do this to me as I would of declined and saw declined as I had initialred the agreement. I am livid with the Thrifty Agency and I want justice and I feel slighted.

Jim of Kernersville, NC October 24, 2008

Jim of Kernersville NC (10/24/08)
booked on line for 153 and was given a confirmation #. no one could find my conf. # and the counter rate was to be 280. Their excuse was that I hadn't completed the transaction when booking-never mind that I had a conf. # and rate. NEVER AGAIN.

Jim of Kernersville, NC October 24, 2008

Jim of Kernersville NC (10/24/08)
booked on line for 153 and was given a confirmation #. At DFW, no one could find my conf. # and the counter rate was to be 280. Their excuse was that I hadn't c9ompleted the transaction when booking-never mind that I had a conf. # and rate. NEVER AGAIN.

Norbert of Gauting, OTHER October 24, 2008

Norbert of Gauting OTHER (10/24/08)
On pick-up of a THRIFTY car at Munich Airport on 14.10.2008 a credit card 'reservation voucher' for Euro 1.000 was requested as security for the rented car. On check-out on October 18, 2008 a few miniscule scratches on a door were found that I had never noticed (the car was taken over in darkness). The counter staff made a report and promised to e-mail the result of his investigation. One week has passed without any further message, but a charge of Euro 1.000 was immediately made to my credit card. Communication by fax and e-mail to THRIFTY Germany remain unanswered.

Even if the company claims the scratches should have happened during my rental period, of which I am unaware, withholding such a high unproportinal amount from me is unacceptable and unethical to say the least. Due to this unjustified charge my credit card has reached its limit.

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