Super Shuttle

I booked a round-trip transportation for my trip to Houston. For my return trip to the airport, I was never picked up from my hotel. About 10 minutes after my scheduled pickup, I contacted customer service and was on the phone for over an hour who claimed to be looking for the van, looking for the local dispatcher, looking for a supervisor...none of which were secured. I ended up taking a private cab only to miss my flight. Instead of making the effort to cure this severe lapse of service, the only thing the customer service rep could say was "I don't know what to tell you". I got home a day later than planned, had to spend the night in the airport, had to fly standby and I am missed a client meeting.

San Diego's "cloud 9" used to be a class operation, but they were bought by Super Shuttle and now it's shoddy and unreliable. We were abandoned at the first stop when the van broke down. The driver didn't help passengers get out of the van. Refunds are handled by some weird company in Pennsylvania.

The reservation was never fulfilled by SuperShuttle, therefore, the Concierge at The Inn & Conference Center at the University of Maryland in Adelphi, Maryland had to call the Expert Sedan Service to have [me] taken to Dulles Airport so wouldn't miss flight back to Calfornia. The Concierge spoke to SuperShuttle, and it was agreed that they would credit the $48.38 fare back to credit card (reserved a head of time), and also pay for the Sedan Service...amount $93.00. NOTE: credit card was charged TWICE in the amount of $48.38.

[I] was in the hotel lobby at 1:45 p.m...way in advance of the pick-up time, and SuperShuttle never showed up for pick-up. And, was the only person (other than the desk attendant) in the lobby. [My] credit card needs to be reimbursed for the TWO charges, and for inconvenience.

I sent SuperShuttle an e-mail on November 19, 2008, and received a response from them on November 20, 2008. SuperShuttle said in their e-mail that I would be contacted within 3-5 working days by QA to resolve this issue. We have NEVER heard from them. Therefore, we are filing a complaint with you. Please help us get reimbursed for those TWO charges.

1050PM
Called supershuttle - was told driver arrived and I was a no show. That's impossible as I was here the whole time, and all drivers who came had no record of me. (BTW-I heard from one of the drivers that drivers often claim no show as don't want to go to Washington Heights (even though I have pre-paid a return trip to my house).
Customer SErvice said sending another driver going to upper west side - driver arrived and said he could get me home but would take 3 hours as he is going downtown - I begged him to change and he walked away from me very rudely

At this point everyone else waiting for rides is laughing at me and the woman running the counter at newark yells at me as well - upset as she is filling out reservations for people who came in after me and are getting picked up - totally humiliated

1110PM
Called supershuttle and told driver coming who could take me to upper west side.

1120PM

Driver arrived - had no record of my reservation but said he would take me home - had to call reservation and was told had wrong reservation number. Given right reservation number.

Driver arrived at lower Manhattan NOT upper west side. so drover around until ...

Arrived home

In August I reserved a van to drop me off at the airport and pick me up. I had to provide my personal information and visa check card number to finalize my reservation. I received an email confirmation with a $10 off coupon for my next reservation. Apparently, Super Shuttle provided my personal information and visa check card number to a reservation reward company that initiated a membership without my authorization and started a $12 deduction from my checking account.

It took two months, but I started noticing money missing from my account and questioned it with my bank. I then called the Reservation Reward company and found out Super Shuttle was involved in this deceitful act. I felt so uncomfortable with my information being used without my permission, so I had to cancel my Visa Check Card and get a new account number.

If I did not catch these deductions on time, it could have given me a negative balance. I am so glad I noticed and immediately took action, but it was inconvenient to track this down and have to get a new card. I want other consumers to know how deceitful these companies can be. It is ashame consumers need to feel unsafe when providing personal information. Thanks

Reservations were made w/ Super Shuttle for pick up @ LAX. Flight #'s were provided, guarantees made (refer to SuperShuttle website, for example, We will be on time, every time). Despite numerous inquiries by the blue uniformed guest service rep and a brief discussion with Willie, the van didn't show up and it turns out Super Shuttle management couldn't tell us when one would come. So much for truth in advertising (again, reference website - we resorted to a cab for the immediate departure.)

They advertise there is NO RESERVATION NEEDED to use their shuttle service. However, when my boyfriend (who is legally blind) and me (a wheelchair user) were dropped off at the Burbank Airport by Amtrak on the eve of March 3rd, 2004 Bob Kazurtle (?) said there was NO WAY we could get a ride until the next morning because I required a wheelchair lift.

We were completely & totally stranded there! With how many of their shuttles I've seen coming in & out of there alone, I find it hard to believe not a single one could help us out.

We froze out in the cold for 2 hours until rescued by someone Super Shuttle contracts out to that I just happened to fortunately have their phone number with me.