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Super 8 Hotels

jack of lake jackson, TX October 14, 2009

our reservation for two nights were not honored,we made a reservation on sept 12 2009 for oct 2 and 3 2009 with patty at the above location.we confirmed rservation w/patty on 09 27 09 after traveling 860 miles we arrived at the hotel @ 5:30 pm and were told we did not have a room for oct 3 2009 when questioned she said we were bumped for a wedding party,we were not offered an apology nor did the try to help us in any way,the hotel had our telephone number,but did not notify us about a problem with our reservation. the manager tony would not come out of his office to speak with us but made patty deal with us. we did spend oct 2cd at this location but it will be the last time a copy of this letter is being sent to the better buisness bureau and carrollton chamber of commerce

Shanna of Reliance, WY October 8, 2009

I made reservations online, and my credit card was charged. My son was traveling, and I booked the room for him. When he arrived at the motel, she told him he couldn't stay there using someone else's credit card. He tried to explain that the room was paid for via his mother's credit card, and was booked in his name. She was rude to him, told him to leave, and started waiting on other customers. He then called me and I attempted to talk to her. She said the room wasn't paid for. I told her I had a credit card receipt. She said she didn't care. She hung up on me twice. My son was in another state, had been driving all day, and was told he could not stay in a motel room that was pre-paid with a credit card.

Amanda of Wilson, WY September 29, 2009

Being in the Hotel business I am well aware of the consumer issues surrounding reservations. I tried to explain that it wasn't very clear to me in making the reservation online that it was nonrefundable. I have an infant and we are not able to make the trip and I was asking for some kindeness and cancel the reservation. He is able to, it is individually owned, and he lost his temper and was emotionally upset over the phone. In this I was very kind and was met with hostility, and am definatly not going to stay there ever after this experieince. He has the ablity and the power to cancel the reservation to a woman who is mothering an infant and made the reservation online hastily without paying attention. In asking for a little kindness he was aggressive and now I have now way of contacting the owners to complain about thier GM's behavior, or to recieve a listening ear to my situation.

gina of Arlington, TX September 22, 2009

Visited the hotel around June 25,2009 late at night, checked into a room upstairs. Gina informed the front desk name Jenny if anyone called or asked about me not to reveal any information to anyone regarding my stay. Still Jenny end up talking to a female name Tisha revealing my stay& the police were going to be called during the argument. Getting the luggage from the car, going inside the door 1 of the worker made a comment towards me, then the owner & Gina got into an argument about his& his worker unpofessional behavior & manner towards his guest. The owner was refusing to refund my money when I informed him that I didn't want to stay after being there for 10 min. I insist on calling the police if he did not refund my money. During the commotion disputing with the owner& co worker, another guest went into my mother purse while it was laid down,money was stolen from the purse and was given to the owner to give back to Gina. Instead the owner used foul languages N threaten to assault& hurt me after taken the money.

JOHN of COLUMBIA, SC August 11, 2009

We have stayed in many hotels as we travel about every 2 months. This is by far the worst hotel we have ever stayed in. We realize it is only a 2 star, it should be no stars. Just to give a few examples: The shower had some drippy soap or shampoo in the nooks, it was obviously not cleaned. The toilet seat was dirty as well. There was mold and unidentifiable gunk in the seams and corners of the bathroom floor. The cable outlet did not have a cover plate, only a flimsy piece of foam covered it (major violation!). We could not find the remote until the next morning when our 6 year old found it on the floor between the bed and wall.

You did not have to worry about having scented soap for your shower because after drying with the towels you smelled like an old cigarette. All the linen, including the pillows smelled like they came from a nightclub. There was stuff dripped on the very stained walls. Cobwebs hung from the lights between the beds. This place was disgusting! And, to top it all off, we arrived around 10pm and had purchased dinner to eat in the room and someone had the nerve to complain to the front desk that it sounded as if someone was "jumping" around the room! We are in our mid 40's, had our 76 year old mother on oxygen with us and our 6 year old who sat in a chair and ate his dinner...paper thin walls/floors?????

Jay of Janesville, WI August 10, 2009

I called Super 8 motel in Adams Wi, on 8/7/09 to get a price on a room for that night and the clerk told us it would be 42.65 with tax. So my wife and I decided to drive there to stay for the night. When we arrived the clerk asked if we would like to pay now or we could pay in the morning when we check out. I told her I would pay when we check out. The next morning I went to check out and there was a different clerk and she said the total was 72.65 with tax. I then told her that the clerk from the night before said it would be 42.65 with tax and she said she didn't know why that clerk from the night before gave you the wrong quote but the price is suppose to be 72.65 so you have to pay it and you can take it up with corporate. I think this is a terrible way of running a business and if I dont see some kind of refund or discount I will let people know about this incident.I think there should be some action taken against this girl that led us to believe other wise against the person who trained her. Or it could be the clerk the following day.

Donna of Parker, CO July 29, 2009

We reserved a hotel room several months in advance of 7/25/09 for one night. When we arrived we were told that they did not have a non-smoking room available. My husband came to the car to inform me and we were going to leave, the motel person then said yes they did have a non-smoking room. This room was not fit for humans. The carpet was damp and worn, wall paper was hanging,no hot water. The manager then changed the room and this room had clogged drains in the sink and tub. Someone did come and unclog them but then the toilet started leaking. Also we had to ask for a clock radio for an alarm and a phone. This was by far the worse situation for overnight accommodations I have ever experienced.

Michel of la Pêche ( Wakefielc ), QC July 29, 2009

Every month I take a room in super8 in sudbury, but on july 28 I was realy desapointed because my room where smeling foot? and the bath was dirty I had to clean it so? When we paid 100+ per nirht do you think we should have a minimum of quality?

Karon of Greenwood, MS July 28, 2009

On 24th thru 26th of July I and many members of my family stayed at motel. I am disappointed in the service provided, the rooms were filthy and your service was unsatisfactory. On the last day of our stay the air conditioning was turn off, the internet service was also turn off. Our check out time was 11:00 A.M on the morning of the 26th; we should have been consider customers until that time and should have received all services available to customers. Having the expected services unavailable was unforgivable. If our business was not wanted or appreciated, I would rather [they] turn it down then treat us in that manner.

[They] now have more than a hundred people who know personally of this horrible experience. I am sure that each one will recount a bad experience to at least ten people. I will never stay at another Super 8 motel. If [they] cannot provide professional service then [they] should provide none.

Kristin of Baytown, TX July 27, 2009

I have stayed at this hotel before with no problems. I stayed again on the night of saturday july 25. I stayed at the super 8 in edinburg texas on east canton blvd. I checked into the hotel and shortly after i was there i took a shower only to find after i was in the shower the the wash cloth was dirty. I got out of the shower and grabbed a towel to dry off with and there was blood on the towel. Then my mother in law noticed that there was pubic hair on the bathroom vanity and there was also long hair on the vanity. i called down to the front office and told guest services. Then about 10 pm as we were getting ready to go to bed we pulled back the covers only to find that the sheets were also dirty. Not only dirty but hair all over the sheet. I once again called down to the front desk and the girl at the front desk told me she would come and change the sheets. I was very disappointed. I have just recently changed the hotel chain I have stayed at and I think I need to again. It was very nasty and no one seemed to care.

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