Super 8 Hotels

I stayed at Super 8 Florence, KY on 12/29/11, room 207. The room appeared clean, but I later saw an empty pop can under the TV stand, and cigarette butt on the floor, between the bed and the nightstand. It was supposed to be a "non-smoking room". There were no towels in the bathroom. I had to go to the front desk twice, to request them for our room. On the 2nd request, they gave us towels, but they were not fluffy towels, but those that are with very thin quality, and looks well used (if at home, they would have been thrown away!). The bed was not comfortable. We had traveled about 600 miles that day, and just wanted to have a good night's rest. Unfortunately, because of our room's condition, uncomfortable bed, we did not sleep, and had a terrible stay. It seemed as if it was under new management, and no one knew what they were doing.

I spoke to Ashley at corporate office at 11:58 AM on Feb. 1st, about a very bad experience we had while staying at Super 8 hotel in Daytona Beach on January 27th. We checked out on January 28th. Ashley mentioned that we would have a resolution to the problem by February 7th and probably before. She gave me the case # **, address is at Super 8 Daytona Beach, 2992 West International Speedway Blvd., Daytona Beach 32124, person on duty at checkout was Kelly.

An assistant manager that I spoke to at 5:02 PM on Feb 28th was Johnny. Credit was to be issued that night. There is still no credit on my credit card. I called Mindy at Florida location on Feb. 1st. She again mentioned Johnny was not in, but took my phone number for Johnny to call, still no phone call.

Problem was someone had urinated on the carpet in the room. Also, someone had vomited on one of the chairs that were positioned around the table. Then after my wife had fallen asleep after 10 PM, I prepared to retire to bed. When I pulled back the sheets, there was crap. Yes, poop on the sheet that wrapped the mattress. Also, at the top of the same sheet were appeared to be semen stains all over the top part of that same sheet. Being so late, I threw the sheets back over the bed and laid on top of the covers in my clothes.

In the early morning, I went down to the office and spoke to supervisor in charge, Kelly. She came down to the room, room # 116 and could not believe her eyes. That is when she gave me the assistant manager's name Johnny to call after 2 o'clock that day when he started his shift. Johnny agreed to put a credit through but to this point no credit has been issued nor have I had any response from customer service - complaint department. The # I called on Feb. 1st was 1-800-454-3313. Ashley mentioned that customer service # was 1-800-454-3509. I am looking to have this issue resolved in a prompt manner. My cell # is **, Al **. Please call me to rectify this problem or email me with your proposed resolution on Wednesday Feb. 8th. Thank you.

I checked in and the air was horrible. It smells like smoking and weed together. This was the entire hotel. The parking lot was empty and Jessee and the manager Time refused to change upstairs or any other rooms. They stated they were completely booked out. Horrible services. The bad thing is I'm asthmatic and had a bad time breathing. It's bad service.

I was told by a local resident of Waynesburg PA that the Super 8 there has allowed dogs there for shows. I attempted to book a room and was told they do not allow dogs. Denied allowing dogs for shows and was also told the manager was not in and no one was covering for him/her. I called the corporate # from the internet explained to her my complaint. She called the hotel and explained to me she talked directly to the manager, who was in, and they flat out do not allow dogs. I am beyond mad right now. MB-F has been contacted to let them know the service I received and requested this hotel be removed from their premium list and no longer recommend this hotel for dog shows. Poor, poor, poor customer service!

I booked a room for a week (01/28/2012 thru 02/04/2012) and was woken up by the manager at Super 8 West Fargo, 825 East Main Ave, West Fargo North Dakota, 58078. He was knocking on my door. He found his room service woman hiding in my bathroom, intoxicated. I was asleep and had no knowledge of her even being in my room, unauthorized.

The manager, Jay, then threatened to call the police on me. To what purpose I still do not understand. And then he refused to refund my money after I decided to leave. I will never stay at another hotel owned by or affiliated with your corporation. This was a complete and utter waste of money and I plan to post complaints wherever I can due to this experience.

We arrived at 10pm on January 19th, 2012. We came to San Antonio to attend an air force graduation. When we first got into the room, we noticed that both of the bedspreads were torn badly. However, we were able to dismiss that because we were so tired. My son & I bought a coke to drink w/ice from the machine when we reached for the cups in our room provided by the Hotel, the bottoms were covered in dead bugs, all 3 cups. That is absolutely disgusting. My husband took the cups to lobby to show the lobby clerk, the girl behind the desk gave us new cups. Then she proceeded to lie back down on the couch as if nothing happened. We were not at all happy with the fact that dead bugs were in the cups.

In the morning when I turned on the bathroom light an adult roach crawled out from behind the mirror. I had to take a towel and knock it to the floor, for fear it would drop on my head. I feel quite sure that the hotel is responsible for some sort of extermination protocol. There was absolutely no way we would eat the continental breakfast. I wonder now what other kinds of bugs were crawling around while we slept. I want my money back from our stay. ASAP! I will not take no for an answer, if you do not respond to my request I will be forced to contact the Better Business Bureau. I have not written a review to the public yet on the internet but will be forced to if I do not receive a refund. I am letting you know in advance it will not be one that reflects positive on Super 8.

We arrived early 12/27/11 4am. Checked in and found the room filthy. Hair in the bathroom. Beds possibly not changed from the night before. We stayed only 4 hours to sleep and were unable to get a receipt. The person on duty was doing audit. We had to call the facility once we got home to South Dakota and ask for receipt.

On January 19, 2012 I booked a room with the Super 8 Motel in San Antonio, Texas. We were in town to attend a graduation at the air force base the next morning. We arrived around 10 pm. When we entered the room the first thing we noticed was torn bedspreads. Because we were tired, we dismissed that situation. My son and I decided that we wanted a Coke from the machine with ice. We bought our Cokes, went back to the room and reached for the cups. The bottom was covered with dead bugs, all three of them.

My husband went to the front desk to complain and the girl behind the desk gave us 3 new ones then proceeded to lie back down on the couch. We were very frustrated but went to sleep. In the morning I awoke first. When I turned on the light, an adult roach crawled out from behind the mirror. I swatted it onto the floor. I am disgusted at the conditions in which we slept in. Now I wonder what else was crawling around while we slept. I want a complete refund for my stay. I have contacted the hotel but have gotten no response.

On 12/26/2011, I rented a room. It was nasty, it smelled real bad, and looked as if the sheets weren't changed in the morning. There is water all over the floor. There was no food ore coffee in the coffee room. There was an old person at the desk who acted like he didn't care. It seemed like everything in the room needed to be washed because it smelled. I got no rest and had to wash all my clothes. I went to a gas station for coffee. I am not happy with stay at all. I hope someone looks in on this.

I was told to give my ID as a visitor to Motel 8 in Cortaro, Arizona. I was okay with this then she said that there is a $20 fee if you're visiting over an hour. Okay, so my friend paid the extra $20. Then when I was leaving, the manager screamed at me and said you have a dog in my motel. I replied that I'm disabled and that she is federally licensed service animal. Then another man said "okay, let's see your service animal license" which I replied "okay, I'll have to get in front of everyone in the hallway". Then he said "would you like me to call the police?". I said yes and then he said just leave the property and never come back. I'm disabled, my dog performs task for me and she is alert. As far as state license, she has one but I really don't need to show him my paperwork or being treated in a rude manner. I was in room 229 at 12/27/2011.

After only 4 hours of checking in, we were awaken to find bed bugs crawling on our pillows. We left immediately, and told the front desk, and asked for a refund. They could not, and said that the manager would call me. I had to call back 5 times, to finally talk to the property manager, and he said he did not see any bugs, and would not refund my money. I contacted the Franklin Co, Ohio Department of Health, and filed a complaint against the Super 8 hotel, located at ** Grove City, OH. The room number was 144. Do not stay there.

I started working at Super 8 Hotel Fort Saskatchewan, Alberta on November 18th/2011. At the Interview, I was told I would be working two weekends on, one weekend off with one day off during the week for personal business. On my second day of working there, I overheard the lead woman of housekeeping (my boss) wagering actual money with other employees at the front desk on how long I would last; stating that I was complaining and couldn't do my Job. On the third day there, I was still getting the hang of things but found it hard to complete my work with lead of housekeeping in my rooms over my shoulder every five minutes. I would make a bed, to have her unmake it; just to make it again the exact way I had completed it before.

A few days later, an incident arose where the lead of housekeeping threatened to get me fired for leaving dirty linens in the hamper of the cart, where as a day later the other cleaning staff told me to leave them because that is what they all did. When stating I had been threatened to be fired for it, the girls laughed and said they've never once been told otherwise. As I was cleaning a room one day, lead of housekeeping angrily called me in to the hallway to ask me about my name being on a sign out sheet when my room wasn't completed. When stating I didn't sign my name on said sheet, she challenged my words inquiring I was lying to her and if my name was there then I had to sign it. When a co-worker approached the cart and said she signed my name out because they were done and I had almost completed the last room on the floor, lead of housekeeping just looked at her and said to not do that and walked away.

A little astonished, I looked at my co-worker just for her to tell me that lead of housekeeping had watched her write my name down on said sheet, waited a few minutes and then became angry with me about it. On another case, I had completed my rooms and lead of housekeeping went to check them. After many days of harassment about my rooms where she would find something wrong in everyone she was finally outnumbered when she couldn't find anything wrong with the rooms on the third floor. She then went on to tell me that she had noticed the chair legs were dusty in a number of rooms and I was to return to each one and wipe down the legs of said chairs. Without complain, I took an extra twenty minutes to backtrack and proceeded to wipe down each leg.

On another case, I was attempting to clean a party room that I had previously walked in to five minutes before and just had the time to clean up bits of trash that were in my way. Lead of housekeeping entered my room and stood there continually telling me that this and that were dirty as though I had already had the chance to clean them. When stating I had just walked in to the room, she stood there and continued to point out things wrong in the room. As I finished with her over my shoulder shouting commands I proceeded to move the chairs to vacuum when she moved them right back into my way.

After 10 minutes of trying to get around her, I finished the room, only to have her tell me I wasn't fast enough on my rooms and I had to pick up my pace. When payday arose, I worked and then waited for my cheque because I had to pay some bills that day and I needed to make it to the bank before it closed. After waiting an extra two hours there for the manager to return, I decided to finally leave without cheque in hand as did the other girls that left two hours previous to that. Returning to the hotel 45 minutes before the bank closed, the manager was finally back. After numerous conversations about the cheque and being told he could have it to me in the next few days, I stated that today was payday and I expect my cheque in my hand.

Returning 20 minutes later, he unhappily passed it to me where I returned to a friend's truck. Opening the cheque I noticed I was missing $80 from it. Returning home to grab my book I had been keeping track of my hours in, I went back to the hotel and demanded he take a look at them. Frustrated, he told me 'He doesn't do this for people and we could handle it tomorrow.' Persisting he handle the matter now, he pulled out two large books with sign in and sign out sheets.

Reviewing my hours and finding where it went wrong he stated they had 'Forgotten to account me for certain days and didn't know I had worked those days.' But as I stared at him and his eyes faltered, I knew he was lying, especially since there was a time sheet in front of me stating I had worked those days and for him to account the other women working those days he would have had to skim across my name lodged in the middle of theirs.

A day later, I looked at the schedule lead of housekeeping had posted and noticed I had been given two days off in a week instead of one, Tuesday and Thursday and that my third weekend on the weekend I was supposed to have off I was booked in and only one girl could have that weekend off, me. Keeping it in mind, I later found out that during that weekend Six Sports teams were coming in to the hotel and it would be a very busy weekend. I understood until I noticed that lead of housekeeping had taken my initial weekend off, booked herself off and purposely did that to my schedule just for own personal gain. Outraged at this, I took that Tuesday off to collect my thoughts and quit the following day, Wednesday.

On numerous accounts, I noted lead of housekeeping standing around drinking coffee and getting paid for it, not on break time and she was very lazy. It was only I who was being harassed and the other girls took account of it as well. I am currently waiting for my final cheque which my missing hours are supposed to be on and it's already been two weeks. The legal termination period for final cheques is 10 days and I stated that when quitting. I have never been made to feel so low in a work place and over all, the harassment I received outraged me enough to write only small bits of information about what happened in the Super 8 Hotel Fort Saskatchewan.

After midnight, on the morning of November 13, my emotionally exhausted wife arrived at the Super 8 Hotel in Houston expecting a simple non-smoking room according to reservations I personally made the day before. The airline lost her luggage. Sleep was the only thing on her mind. Unfortunately, the room was a very far cry from what was reserved over the phone. My wife, who is small in stature, was horrified to discover that the room was designed specifically for the physically-challenged. There was absolutely no agreement of that type of room during my phone call with a young lady the day before.

In making this reservation, I was informed that the approximately $44 room I initially called about, was designated a smoking room. But, for an additional $10, there was a non-smoking room available. Since the smoking room was definitely out of the question, I agreed to reserve the non-smoking room and proceeded to give the lady credit card information. It was a simple routine transaction.

If I had been informed at any time during my conversation, that the room I was making arrangements for was a "special needs" room. I can assure you that no reservation at Super 8 would have been made, none. I would have respectfully ended the call and contacted some other hotel in Houston. Because of this oversight, there was no check-in and I cannot overstate how much distress my wife experienced all night long, sitting in the lobby!

To add insult to injury, we discovered that my wife's American Express card was charged a total of $62.12 for a room she never checked in to. Except for a night janitor, the staff was rude and apathetic.

We went to Super 8 at Kutztown, PA. I found dirty & torn sheets, and blood stained pillows. Put up with some mold in bathroom, but I would not sleep in those awful beds. My family and I checked out at 11:00 PM & drove 1.5 hours home instead of staying in the filthy room.

At first, my credit card gave me a credit. Someone (whose name I couldn't read) at the Kutztown, PA Super 8, sent a letter to my cc company that the room was clean. Apparently, they don't mind stained sheets and blood stained pillows! So cc company is now charging me back, with fees and interest. What a bad experience with Super 8 and my cc company.

I called the Walterboro, SC Super 8 Motel on 21 Nov '11 to make a one-day reservation. I found this motel on the internet. The picture of the motel looked pleasant enough and they are pet friendly. The motel receptionist took my personal information along with my credit card number. I assumed that she needed the information to hold the room. I picked this hotel because it was half way from Central Florida and Hampton Roads Virginia, and I was traveling with my 2 dogs.

I arrived at the motel around 3:00 am 22 Nov '11 only to see that the motel wasn't what it looked like on the internet (filthy looking), and the area that it was located in wasn't where I wanted to spent the night. Where do you find people walking the streets at 3:00 am in the morning with no where to go? Anyway, I looked in the office while driving my car in the parking lot (looking for a place to park next to the office) and didn't see anyone in there, so I decided to continue on my way. I checked my credit card statement online on 22 Nov '11 and noticed that I was charged approximately $84.00 for a room that I didn't stay in. When I made this reservation, I wasn't informed that I had to call and cancel it before a certain time or I would get billed for it.

I called the motel right after I checked my credit card bill and was informed by the person who answered the phone (very rude) that I got charged because they were booked. I informed her that I was never informed about my credit card being charged the room amount whether I checked in or not when I made the reservations. She basically insisted that I was lying and said all the folks that work the desk do inform customers that they will be billed for the full amount if they do not cancel before a specific time (12:00 am). That is bogus.

She would not provide me the person's name who was on duty at the time I made my reservations. If the receptionist told me this information, don't you think I would have called and canceled the reservation vice having my credit card charged $84.00 for services not received?

I made a room reservation on phone for smoking room. The customer service told me that they only had one left when got there. They put me in non-smoking room. I walk down and complained but they said there is nothing they could do so I went back to the room and said this to the crew, "I'm here to relax which means I will set in a room and smoke". When done, I told them that I want my money back and I'm going else where.

Approximately 15 minutes ago, I called your hotel for information purposes. I spoke with a foreign lady. I asked her for a web site that contained customer reviews on that hotel. She wanted to know why I wanted this information. When it was explained why I wanted it, she informed that I didn't need it and then hung. I called her back and asked to speak with the daytime supervisor, she informed that she was the supervisor and did not have time for my **! When she was question on what she had just said, she repeat that she did not have time for my ** and hung up.

I will file a complaint with the Better Business Bureau. I will definitely tell all my traveling business partners about this hotel, and suggest to them and their companies not to do business with this hotel. This person needs to be either fired, which she should due to her actions, if not the put in a situation where she not dealing with the public, i.e. laundry or etc. She will deny what was said, but she did say it!

I stayed at Super 8 on 4250 Koval Lane and got a dirty room. They are very unfriendly and they don't care if you lost any items. They are so busy with guest that they don't have time to clean rooms thoroughly and they don't care if they are clean or not. I had a bathroom with mildew and black dirt in tub, walls. Furniture was dirty and you can make the towels pretty all you want but that don't help. They don't even wash the shower curtains. I also lost a pair of prescription glasses that they didn't feel like looking for. I won't stay there again and I even got a discount because I am an employee of Super 8.

My laptop computer was ruined, when the ice bucket furnished in the room leaked water onto the table,where my laptop sat on overnight. This was the super 8 in Sikeston, MO. I was told by the manager that they would not accept responsibility, and if I wanted to pursue compensation, I would have to hire an attorney.

We stayed at the Vacaville CA Super 8 on 10-21-11, and we didn't discover we left behind our camera till we got home-400 miles away. I called the motel and while Brian seemed to care, there was no assurance he could go the extra mile for us to even look for it. That's our whole San Francisco vacation! No photos of Fisherman's Wharf, or Lombard St. Please, Brian, can we just have the chip? You can keep the camera. Memories are forever!

The apparent manager was extremely rude and negative with every dealing. The rooms were barely cleaned, including a huge toenail in the middle of the floor. Stains on the sheets. Hallways looked like they hadn't been vacuumed in months and the doors appeared to have never been cleaned. It was a very negative experience and we were trapped because an Art Fair in the town Red Wing, Minnesota had the motels full. We don't mind old hotels, but no excuse for such rudeness and filth. We paid $217.54 for two rooms for 2 nights and feel robbed. At least, the price should have reflected the poor accommodations.

We stayed at a Super 8 in Bettendorf, Iowa. The place was filthy and filled with bed bugs. I have never been in a hotel that was that filthy. I will never stay in a Super 8 again. It is worth the extra $30.00 to stay somewhere clean. My husband killed the bugs and found they had already bitten us (blood spurted out). This place should be condemned. I don't even want to give them 1 star.

The manager at Blanding Super 8 Hotel was rude and treated her employee like crap. She is a racist. Her name is Jay. The room has bed bugs in them.

Well, I tried to canceled my reservation for the week of Oct 10 and tried to change to another date. They won't do it. It's in Mooresville, NC. The number is 704-662-6188. We just can't make them and I am really disappointed in it. I hope you can help me.

Linda **

I won't even rate them.

My fiance' and I checked in at the Super 8 Motel in Waukegan, Illinois. For one night, we stayed there to be close to the Gurnee Mills Mall. We will never stay there again! There were stains on the sheets and the bathroom sink! The water would not drain. The front desk service was terrible.

We stayed at the Super 8 in Moses Lake, WA and it was the worst experience ever. The first room I was given had urine and pubic hair all over the toilet. There were also hairs in the shower. It looked like someone had shaved at the sink and it was never cleaned up. There were long hairs and what appeared to be pubic hair on the bathroom floor, and the room was not vacuumed. I was given keys to 2 other rooms and both were dirty as well. One had feces on the toilet and hair all over the sink and shower. The other had not been vacuumed and had a dirty hairy sink and shower as well and make up all over the bathroom counter.

I was never given an apology and I ended up cleaning my own room. I would have left, but I put the room charges on my card and a refund takes days to process. I was stuck staying there. I asked for a manager in all the 3 days we were there and never was she in. Today, she called and offered me a 30% discount and her apology but that is not good enough. I want my money back.

I am very upset because they have no senior citizens discount, and we stayed there for 3 nights from September 12, and left September 15, 2011. I asked for my 20% discount and I was told by a man and a woman (looks like Arabians) that I can't get a discount. My mother is 61 years old and was with me, and did not have any discount and no 20 % discount that I was suppose to receive. This room cost me $194.80 for 3 days, and there are better and more reasonable motels right at this exit. Please call me and make this right.

On August 21-23, 2011, we were lied to and charged after a staff said we could check-in a day later. We found out a man named Karol Janiga and his family owns this dishonest hotel. We are telling everyone that we know to not support this chain. We had booked online, as we had many times before with other hotels. Although there is a statement on some sites saying "no cancellations", most establishments allow for switching arrival times as long as you call within 24 hours notice or when calling they clearly state it at that time on the phone with the customer agent inquiring. We made the same request at other hotels booked online without incidents. We did this at Greely, and clearly spoke to a woman over the phone who agreed to a later check-in date. The problem was not the clause online, but the phone call conversation from the woman, who after our appropriate inquiry clearly stated we could switch check-in dates. She then lied to that fact upon our arrival. Sadly, it became her word against our own.

Once we arrived at Super 8 around 11 PM, the woman had not only charged us for the night before, but she lied and claimed she had said "no" to us over the phone days before! We certainly would not have showed up if that were true. Her apparent relative, a young woman, was also at the desk, and as they argued in their Russian language, we were ultimately told that they were sorry, but there was nothing that could be done to make the situation right, or accommodate us as valued customers. Essentially, the woman said we were lying and not her relative/mom. We asked for names, and the two women gave us the names of Kelly and Amy **.

After follow up with the corporate office, we later found out that they gave us false names. A bogus letter was sent by the hotel manager, apparently the husband/dad, Karol Janiga stating no employee worked there by the name Kelly **. Ok, so why did the women give us such names? They lied again! The problem was not the clause online, but the phone call conversation from the woman, who after our inquiry clearly stated we could check-in later. She then later lied to that fact, which was followed by more lies! That is the wrong doing here.

This was humiliating and a nightmare, which no family should ever experience on a vacation. After calling corporate office twice to complain, nothing was done. There was no offer for another stay at another hotel or a refund of our hard earned money stolen from us! They got away with dishonesty and theft. No one thinks about recording such phone calls, but I wish we had. So much for a decent price, with a comfortable night's stay! This should be a crime!

Motel room was dirty and outrageous price for the quality of room. I had been on road many hours and this area was the only place rooms are available. Now we know why. It's too dirty to even eat the breakfast provided. We left early the next morning. Travelers should be warned of such sites as this and others in the area.

The first room we were assigned had beds so bad they were sunken in the middle. We were given a 1-bedroom suite as compensation. The beds were not much better and the third person in our party slept on the pull-out couch. You could feel the springs right through the mattress. The light bulb in the shower did not work so we found an extra bulb in a lamp and replaced it ourselves. The write-up in the binder said the rooms were newly renovated and if they were, they need to be redone. The binder also said the pool was heated, which was not true. As well, the binder stated the continental breakfast had fresh Belgian waffles. These were non-existent. Several things ran out at breakfast and there was no one around, so we had to get the supplies ourselves. In our room, the TV was ready to fall off the wall. The halls were smelly and very hot. We did find that the maid for our room, was very helpful and did what she could to make our stay more bearable. Because we booked through Expedia, we were not able to cancel our reservation and go elsewhere. That was my last and only time at the Super 8 motel in Cambridge.

We made reservations online at this motel for three nights, and our plans changed. I got the senior discount, which I had been doing this whole vacation from Californa. We only wanted to stay one night, but they had already charged us for three nights. They would not refund the other two nights, not even for one night would they give a refund. We could leave, but we would not be getting any money refunded! The motel wasn't even that nice. The beds were hard. The pillows were lumpy, and the towels were stained they looked dirty! I will not be staying at anymore Super 8 Hotels!

A non-smoking room was reserved but when the family checked in, the room given to them was thick with smoke. Because they have an infant with them, the family could not use the room. They asked for another room but the only room available was a room with a king bed that has a pull-out single sofa. A roll-away bed was also brought. However, when they were trying to pull the roll-away out, they noticed that it was broken. The hotel staff was rude the entire time. The service and the attitude was very unprofessional and out of line.

While staying at the Super 8, we had a late check-in (3AM). The customer service representative checked us in before we arrived, not reading the notes stating that we were a late check-in. The representative was inexperienced and acknowledgeable about his responsibilities asking the same question three times. Later in the room, we had multiple bug bites on my legs. By 9AM, we talked to the manager at the front desk and was recommended to call 80080008000, which is a customer server due to the front desk not knowing what to do. I was on hold during this phone call for over 30 minutes to fill out a complaint. After check out, we received a $1 discount for our troubles. Once Super 8 called back the following day, the manager Mr. Sunny ** called my wife a liar about all the issues and refused our service.

My daughter, a two year old toddler, fell on the edge of the bed. It caused a cut measuring 2 inches and a half. The bed was positioned the wrong way, with the back side to the front exposing sharp edges on each side. The second bed in the room had plastic little covers to protect edges, but not that one.

We were driving through from Oregon to Wisconsin when a storm was predicted for the area we intended to stay and decided to stop early. We phone 5 hours ahead and reserved a room for the night. I also informed the gal that I had a coupon for the room from the hotel/lodging guide. She said, to be sure, to present it at check-in. We arrived, I handed the man (the woman had apparently gone home by then) the coupon and he handed it back and said he couldn't possibly honor the coupon because the hotel was full.

I told him that the woman had said all I had to do was present it at check-in and he said, "Well, I just told you we can't honor that because we are full". I asked him why being full made a difference and he said, "because that's the way it is.. Do you still want the room?". Well of course, I still wanted the room. What was I going to do? There wasn't another room in the entire town nor was there any rooms in the next 2 towns due to the Sturgis Bike Rally. So instead of the discount that I had expected which would have made the room $59, they charged me $104 plus tax and $10 more for the extra person.

I arrived at check in at 3 as I had an appointment in Sedalia at 4:15. Upon arrival, the lobby had been totally ripped apart--insulation hanging, carpet missing in spots--it was disgusting. This is where the continental breakfast was to be.

When I asked, I was informed they had flood upstairs that ruined several rooms and the lobby. I was never contacted. When I asked about breakfast, I was told too bad, if I got back I could contact credit card company and get my 200 refunded and move.

So I left and went to my appointment and returned at 5. Sedalia is an hour drive away. When I went to my room to charge my cameras, the outlets do not work, too bad. The lamps work, so they are good. My cell phone, computer, three different camera chargers all would not charge yet the next day, they charged fine at the pageant. My daughter was in for State Fair Queen.

The credit card company could not refund my money so I could change hotels because I was told I could deal with it later. But you can't do ** after 4--it's your **.

I would never use Travelocity again or a Super 8 as long as I live. This my second bad experience with a Super 8 and I tried a second time. Never again.

Room was not satisfactory. Electrical outlets hanging from walls and one was not even in wall but on floor. Hole in bathroom area wall and stuffed with toilet paper. Sofa bed was not usable since mattress was worn so bad you could feel springs. We asked for roll away and was told they had no more and we told them we would have to find another place to stay. My hisband has sleep apnea and needs recliner or chair to sleep in. After 5 minuts they called back to advise that they had found a bed for us to use. The next morning we checked out and found another motel for the rest of our stay. I would not recommend this motel to anyone and something needs to be done about the situation as it is a fire hazard waiting to happen. I can't believe that Super 8 would allow something like that to happen in their motels.

First, I want to say that I love Super Eight motels. I stay in them whenever I travel, which I must say is not much. But I had taken my daughter to the Salina Zoo on July 23, 2011 and we stayed in the hotel on I-70. I am a government employee and so I know that we can get a discount. I was not expecting to get a call two weeks later that I was charged wrong.

Okay, the wrong charged amount was $10.00 and you are really going to call me about a mistake that your "new" employee made. According to Brittany, I was charged the wrong rate. Now I know, being a government worker for the Department of Revenue, that there are always exceptions to the rules. I and Brittany had several phone tags to get my correct card information for the $10.00. My only complaint is that this was not my fault that I was charged wrongly. Then to call me up and want me to pay more... WOW! And for $10.00.

I have paid this bill to the motel but I might think twice before staying at a Super Eight again. I do not expect any compensation. I just need you to know that this is not a very good customer service. Brittany was very courteous but if this is your policy, I think you should take another look at that section. I have paid the $10.00 charge and I have considered this incident complete. Thank you for your time.

Mom in Kansas

I sat down on the bed when we got to room, so that I could take my shoes off. The bed sounded like it had plastic under the comforter; very noisy. Knowing that I would not be able to sleep on a bed like that, I pulled back the comforter and sheets to find that the plastic was still on the mattress. I assumed that it was a brand new mattress, and the maid forgot to remove the plastic. My husband and I then removed the plastic; I folded it up, and set it under the desk. Being hot and tired from traveling and working, my husband then plopped down on the bed face first and immediately jumped back off of it. The bed was absolutely soaking wet with urine. The smell was awful, and the experience was horrible.

I washed my hands; went straight to the front desk, to have the lady working come back with me, and see for herself. She immediately put us in another room. My husband could not wait to take a shower, and throw his clothes in the trash. His clothes consisted of a brand new pair of wrangler jeans and a shirt. The lady working at desk that night apologized. She did not offer any sort of compensation or whatsoever.

I spoke with the owner the next morning, and asked him if he was aware of the incident. He said, "Yes, I read the report." Nothing further was said; so, I then told him it was a wretched experience. All he said after that was, "We're going to take care of it." That was our second stay at that motel. The week before, the room we were given could have been a little cleaner, and there were still drinks and food in the refrigerator from the previous guest. I really didn't believe for a minute that our next stay there would be worse, but obviously, it was. I also want to mention that the concrete balcony smelled strongly of urine.

I will not go back! We will be staying at the LaQuinta or somewhere else near Henderson/Evansville this weekend. I hope to hear back from you. When staying at a well-known franchise motel, people expect for it to live up to its reputation. The owner of this particular motel should be sued.

We made reservation using expedia.com all over the site it stated that the reservation could be refunded if something happened and you were not able to keep the reservation. July 4 our house was struck by lightning, I started then trying to get a refund. I called expedia and the hotel. The hotel only had to agree with expedia to allow the refund and they refused. We decided to keep the reservation and take the trip as we needed a rest. We got to the hotel on Thursday July 14, 2011 around 12:30pm, we checked in and were advised that the room might not be ready ok so we had lunch. I reserved a non-smoking room because my daughter has asthma, I was told at check-in that there are no non-smoking rooms available. We went in the room and it smelled of strong smoke mixed with heavy deodorizer.

We turned the air conditioner on to start the air movement and it seemed ok. We checked out the room. The beds were awful, bugs on the floor, sink stopped up and NOT Enough towels for 4 guests. The pool didn't open until 1:00 or later depending on when maintenance wanted to open it. We found out later that evening that the hotel has a lot of residents that live there. Friday morning we went for the fantastic breakfast that they offer and that was a joke, cereal, toast and danish, with coffee or juice, and only between the hours of 7-9AM. We ended up having to go out for breakfast, which we could not afford. Friday afternoon we came back to the room to find that again we didn't have enough towels for 4 guests and had to request more. Went to the pool to find a condom floating in the pool. I had to skim the pool and get it out, where were the maintenance men to clean it. We had the maintenance man come in to fix the sink and when he was there the sink was fine and he left.

The maintenance man had an attitude because it was not stopping up. He ran the water 2 minutes. Later it stopped up again we gave up on trying to have the items corrected. Saturday we left and did some things to come back again to no towels and when we asked for more we were told that the hotel was booked solid and there was nothing they could do for us. The maids are trained only to put 2 sets of towels per room. We left about 4am when we started getting prank phone calls from the residents that live in the hotel.

owner of that motel hire people and as soon she find people they take less money she fire the original people work there and when she hire people she say all the tip comes from the room is yours

before housekepping people goes to the room owner takes all the tip when you tell her you taking all the tips then she fire them

I reserved and confirmed in early April 2011, 5 rooms for a Square Dance festival in Elk City for July 8 -9. This was to be the "callers" hotel as well. When we (5 couples) arrived on July 8 there was only one room available for our group...even though the other 4 couples had called and confirmed with there own credit cards. It was apparent that the ill trained desk clerk had given us all the same confirmation # and had held only one room. In addition to our group being screwed over we found that the Square Dance Callers also did not have rooms and had to seek another hotel for accommodations. We had booked the Super 8 because it was advertised as the "caller hotel".

My understanding is that the Elk City Square Dance Festival, which is held annually and advertised around the country, was so upset that they will not use this Super 8 in the future. The desk clerk and Dilip Patel were very unsympathetic and attempted to place the blame our us. Some of our acquaintances who also traveled from TX and did stay at S8 were dissatisfied with the accommodations. They felt the accommodations were stripped down and the advertised full breakfast was not offered + the orange juice machine was out of order. We did file complaints with C/S over the phone on July 8 and today received a letter from Ms. Patel with a weak and sorry apology for our inconvenience of their being overbooked blah, blah, blah and the hope that we would "give them another chance" in the future. She has got to be out of her mind. Not only would I not give her hotel another chance I will spread the word to everyone I know. Square Dancers are travellers and who wants to take this chance on the road again?

Our room smelled of a cleaner when we arrived, and thought they had just cleaned the room. Well, after a night out on the town, we arrived back and the room still had the smell; the bedspread had holes all in it. I woke up with a bad headache from breathing that smell. Checking out, we complained to the clerk about the smell and all he said was that housekeeping was using too much. The hotel smelled like that, not just our room. We parked right under a security camera also, but got out to our car and someone smashed a window; and stole a tool box and my husband's gun that was in a center console that was locked. They had enough time to stand at the back of the car and go through lots of files, backpacks for the CERT, which is through FEMA. Our car was the 2nd car that night that this happened to.

The police officer went into the hotel and talked to the clerk and was told those cameras didn't work. Not 1 person came outside to see or check on us. No one called until I called and was told, 'sorry, can't help you'. We were told that they have been looking for a company to get security. They should have a sign stating that the cameras don't work. Insurance will not cover the cost of the items stolen or the window because it is under our co-pay. We just got screwed by everyone.

My husband and I went to Pigeon Forge, Tennessee and stayed at Super 8 located at 215 Emert St. behind Long John Silver on the Parkway. We paid $40.95 a night. We stayed for a total of two nights. We paid for the room and went into the room. The walls had marks on them and lots of them too. The towels that were brought to us had stains on a couple of them. The toilet paper holder was missing when we got there, and the AC knob was missing that lets you control the temp of the AC (i.e., hot or cold or right in the middle).

We wanted to go swimming, and we walked down to the pool and went into the water. There was no sign on the gate telling people the pool was closed for inspection. There was not even a lock on the gate to keep people out of the pool area! There were two guys who work for Super 8 who never told us the pool was closed. We were in the pool maybe fifteen (15) minutes before we were told in a nice way to get out. We did not even get a chance to get back in until 5PM the next day.

Also, the beds were terrible to sleep on. The refrigerator made noises all night. I was sweating all night and got no sleep at all! Then the breakfast that Super 8 had was donuts, and my husband had one that he had to throw in the garbage, because the donut was hard and cold. We had to go get breakfast somewhere else that was not in our budget.

We wanted to leave Super 8 motel and go elsewhere with better beds and a better breakfast for less money. We were told we would not get a refund if we left. We will never go back to Super 8 again on Emert St. We will go to another motel entirely. The manager, Lucy, was real rude when we tried to tell her our situation. Most motels would bend over backwards to make the customer happy and want to come back again. But this Super 8 motel is different, because they could care less if you are happy or not! And the maid could not talk to us, because she only knows Spanish.

The entire stay was terrible. We stayed on May 24-26. Two nights only and they were very long nights! We were the only people in the entire motel most of the time. We called the 1800 number, and they said they would give the information to high management to call us, but I have not heard anything back. We are low-income people, and we could have chosen another hotel for a lot cheaper, because there were plenty of hotels out there for cheaper with a better breakfast and with good reviews too.

We chose Super 8, because we believed that this was a good motel until we stayed there and felt like these people did not want us there. We are requesting a refund, and we felt like we had to stay there, because they were not going to do anything about giving us a refund if we left early. It is not our fault if the motel was a mess and the pool was shut down for 3/4 of our stay. The staff did nothing to clean this motel up, and it had water damage to the building. Thank you.

I saw a roach which they guaranteed me before payment that there were none. I saw one and called immediately. The maintenance guy went to sleep, I was told at 1pm on May 21, 2011 and then they said they we're going to come second! At 3pm, no show then they said they had a can to give me. I went down there and they were going to give me a can to bomb them, with this we would have to leave our room for 4 hours. They need to send maintenance to do this and not make us do it.

We were moving from Mississippi to Illinois. We were very tired and stopped in at Super 8 and stayed the night. We were having a few problems with our truck. When we left, we locked the room and checked out. About an hour later, I remembered that I had left my iPad in the room. We called the Motel and the manager said he would go look. We told him exactly where we left it. He came back and told us that he did not see it. I told him that we had locked the door and no one except the cleaning people or him could have been in the room. But he kept saying that he did not see it and did not say that he would ask the cleaning people or anything.

I think this is very dishonest and does not speak very well of this motel. I am very angry and would not recommend this motel to anyone. This iPad was a birthday gift and cost over $500.00.

When I asked if they had a room, she said, "Yes, $142.99 with tax." I told her that I was a Wyndham Rewards member and also had AAA or AARP and asked if they offered any discounts for those organizations. She said very rudely, "No, we don't." She wouldn't even take my Wyndham Rewards number for future rewards. I started to say something and she said, "If you don't want the room, don't stay. We'll fill up in a little while with Halliburton guys and they'll pay whatever we want." I could not believe how rude she was; how they ripped me off on price and how negligent the room was. It was barely clean and the bathroom was pretty questionable. The toilet seat didn't even have any of the covering on it. It had all corroded off. If there had not been a storm bearing down on us and we had business to conduct at the Air Force Base early in the morning, we would have moved on. I understand that ND is busy with an oilfield boom but that absolutely is no excuse for any hotel, motel or their staff to treat customers with such rude behavior. Will think twice before I stay in any Super 8 Motel again!

My husband (active duty; Navy) and I stayed at the local Super 8 Motel on Shore Drive in Norfolk, VA on Friday, Feb 25, 2011. The hotel and accommodations were not good, as we'd expected from a motel. The bathroom was dirty, the bed squeaked, and the "continental breakfast" had only milk, OJ, cereal, and coffee. The breakfast room also smelled of dirty/muggy towels. While poor accommodations is a rather trivial matter, this complaint is about a metal bar sticking out of the bed on which I stepped and drew blood.

I hit my foot while getting off the bed on the morning of Saturday, Feb 26. The bed was a full size, with the mattress raised off the ground. After my morning wash-up and TV-watching, I got off the bed to start packing. As I put my foot down, I experienced a piercing jolt of pain. I thought that I'd stepped on a needle or nail. Upon looking down, my heel started bleeding. That's when I noticed a rusting metal bar sticking out from under the mattress. It was horizontal and lay parallel between the mattress and the supporting stand. Afterward, my husband went to ask for a bandage and for a resolution to the situation. The front desk clerk said that our room would be "comped." After cleaning up my blood and wound, we left the motel.

However, since then, our credit card was billed for the full charge of the room. We tried calling the motel and their corporate reps. No one would admit to the problem and no one will refund our one-night stay, as they'd promised. This is an example of bad service, zero integrity, bad employee morale, and bad facilities maintenance. I will continue to follow up, but such an establishment should not be doing business in the United States of America.

Well, I had a very sad experience there because of a fire that was at my home. I paid to stay there for multiple nights. I have been here since Dec. 2010, two days for Christmas. I am staying there currently as we speak. I had to clean my own room. I asked for some clean towel. But on top of that, I am complaining on housekeeping. One of the woman who works for them as a housekeeper is an African-American female by the name of Melinda. She has been working there since I got here, trying to mix business with pleasure. I had to sit back and see what was going on, observe a little thing. She is always by my room when I know she was assigned at a different floor. But she followed me and my husband around the hotel. I cannot leave the room. I would come back to find the clean up cart by my room door like she is cleaning up, making sure I am not in the room, so she can knock on my room door like I need housekeeping. There is a don't disturb sign on the door. And my husband is in the room. We both feel uncomfortable to be a target of a staff member.

I reported it to the front desk and supervisor. But there was nothing that could be done. I will never come back. She followed us to the lobby area, in the breakfast room, by my room etc. It was very creepy to experience that she would come up the way where there is no camera, so she wouldn't be seen. It's like she waits until I leave and approach my husband with sexual advance. I was around the corner listening to her. I told the front desk that she didn't have anything to do beside checking out people, husband, spouse, and boyfriend.

She works for the room, so I don't know how long this has been going on. Some men may like that and don't report it. But I felt very uncomfortable in a hotel where I have paid about $1000 to stay there. And this is the treatment that they are giving with a worker that doesn't do housekeeping here. They are mixing business with pleasure. And my children had to witness it. They come to me and keep asking about this letter. I have teenagers and they were uncomfortable too. Concerning my situation, this added to a more stressful stay from Dec. 2010 to Feb. 2011. A long stay has to feel uncomfortable.

I asked for corporate number but no one would give it. So, I am writing it from the Super 8 computer. Can somebody please let Super 8's business partners know they would be losing a lot of customers with this type of behavioral activity going on? Maybe this is not the first, but this is the first time I am reporting it. I spent too much money to be treated like that. I just didn't have nowhere else to go and this was close to children's school. Someone needs to get a hold of the owner and let him know how his business is being run. To me, my stay was like staying on a Las Vegas ** stripe. They were looking for clients and I will not tell any of my friends, family, or anybody with a spouse or relationship to go there. If you want to mix business with pleasure, that means if you stay at the hotel, the housekeeping will clean not only your room but your spouse. That's something I didn't like, neither did my husband and children.

I had called earlier and they had gave me one price for the room, but when I got there they said it was $69.00 that's with tax, and that was supposed to have been with a company discount. So I came back down to get my boarding pass printed out. As I was waiting, this white lady came in and asked how much was the room. Lucinda told her but I guesses she didn't want to pay that price, so Lucinda asked her how much did she want to spend. The white lady told her about $50.00, so Lucinda said okay that she would take that amount from her.

So when I heard that I asked her why she charged me so much and didn't charge the white lady that much. She said we could make deals if she wanted to. So then the manager came up, he never said his name and started saying what they can and can't do and if I don't like it, I can get my money back and I said okay. He said he charged it back to the card so I ended up at the Best Rest Inn. He said if I wasn't gone in 10 minutes he was going to take my money and I could call corporate office and they weren't going to believe me. As a black lady, I felt as if I was treated very wrong and racially discriminated against, me and my boyfriend as if we were **.

Travelocity made a mistake on my travel reservation bookings, reserving a room for me on the same night in Greensboro, NC and Darien, GA. I should have caught the mistake, but didn't. When I arrived at the Super 8 in Darien, I was told that I should have been there the previous night. I asked if they had sold out their rooms the previous night. No, there were many unused rooms. When I asked if they would honor my reservation, they refused saying it was Travelocity's mistake. Let Travelocity pay. I said Travelocity did pay for my unused room. Most other chains would have understood the problem and given me a room. The manager refused and went across the street, therefore paying double for one night's lodging.

I checked into Super 8 Motel on 12/9/10 to an end room on the bottom floor so I could take my small dogs out whenever needed. First thing was a horrible whiff of cigarette smoke from the adjoining room which was a "non-smoking" room as well as mine. I called the front desk and reported this. "Did I want to move my room?", they asked. No, I did not because I was dead tired and wanted to rest. I'm a 72-year old senior citizen. It seemed not to matter but they called the next door resident and told him not to smoke and called me back. They should have kicked him out but didn't. Every time someone entered the hotel by the side door, my dog barked and so it went all night long.

I called them to refund my money but he said, "why, we've never had a complaint before". Bald face liar I called him. My registration says there will be a fee for smoking in a non-smoking room. Well this guy left at about 4:30AM and smoked again before he left. I told them again to refund my money and of course, they didn't so I want to know where to go to the top echelon so I can report this. This room was $67.72 and wasn't worth $6.72 because I didn't sleep all night. This stinking little town only had one or two motels and this seemed like the best choice. Quartzsite, AZ so please don't stay there. It's smells and isn't clean.

We went to complain and the manager (Mike) did not care or show much concern. It was late so we decided to try and make the best of it and went back to the room.

When we switched on the light, a big bug came out from under the bed. We again went to the front desk to complain and the desk clerk behaved like this was normal. We decided to find other accommodations so I decided to ask for a refund since our banking account had been credited upon making the reservation. They refused to give us a refund, said we had to go through Orbitz and blamed it on Orbitz. I called Orbitz and they blamed the hotel. It was late so we found another hotel. I went back the next day to ask the manager for a refund and was denied. I contacted Orbitz and they also contacted the hotel, but met with the same results.

The manager, Mike, was extremely rude with us and also with the Orbitz representative. He acted very unprofessional and didn't represent Super 8 hotels very well. He was definitely not customer friendly and was in no way trying to please the customer nor put the customer first. He was more concerned about making a dollar than trying to satisfy the customer.

We were charged $111.66 for a room we did not use, plus the charge of the room we did use from another hotel. The inconvenience and frustration could have been avoided if Mike had been willing to put the customer first.

I've checked in the motel, Sept 24, 2010 and checked out Oct 7, 13 days at $ 82.07/day including taxes would be $ 1,066.91. It's been charged $ 1,756.47. Charges are: Sept 25 - $82.07; Oct 2 - $574.49; Oct 6 - $492.42; Oct 6 $82.07; Oct 7 - $492.42. At the time to check out, I told the clerk, Bruce, that there's an overcharge but he refused to check my account, saying that everything was correct.

I've been talking on the phone and exchanging emails with Betty, who keeps saying that everything was correct. On Nov 3, I've showed her my CC statement and the charges, as indicated above. She said that Nov 5 a reimbursement of $ 656.56 was made, which is not true. Also, she said that her computer is down for weeks, so she couldn't email me the date when she made the reimbursement. I believe that there's something very weird with the bookkeeping of the Super 8 Motel in Montpelier, ID. Bookkeeping of this management needs a full investigation and auditing. It's not only my money, but the time that I'm trying to get straight answers. Again, something weird is taking place there, Super 8, Montpelier, ID.

I've checked in at the motel on Sept. 24, 2010 and checked out on Oct. 7; 13 days at $82.07/day including taxes would be $ 1,066.91. It's been charged $1,756.47. Charges are: Sept. 25, $82.07; Oct. 2, $574.49; 6, $492.42; 6, $82.07; 7, $492.42.

At the time to check out, I told the clerk, Bruce, that there's an overcharge, but he refused to check my account, saying that everything was correct. I've been talking on the phone and exchanging emails with Betty, who keeps saying that everything was correct. On Nov. 3, I've showed her my CC statement and the charges, as indicated above. She said that on Nov. 5, a reimbursement of $656.56 was made, which is not true. Also, she said that her computer is down for weeks, so she couldn't email me the date when she made the reimbursement.

I believe that there's something very weird with the bookkeeping of the Super 8 Motel in Montpelier, ID. Bookkeeping of the management needs a full investigation and auditing. It's not only my money, but the time that I'm trying to get straight answers. Again, something weird is taking place there.

We were double billed for a 3 night stay at this motel on September 16-19. I reserved 2 rooms in July for this trip: one for Marshalls and one for Stickles. I received email with confirmation numbers for both reservations: both parties checked in for the 3 night stay on Sept 16 and checked out on 9/19/10. I (Marshalls) received my Visa bill and learned of the double billing and contacted General Manager, Carl Barry on October 1. He said he would check it out after receiving a copy of my Visa bill, and a copy of our receipt from the motel. Documents and accompanying letter were sent on October 1. Four or five subsequent calls to employees who did not have the authority to issue a credit, were in vain. I don't know where else to turn to get help in receiving my credit. This is nothing more than robbery in my opinion.

The original reservation was for 3/5 thru 3/6, itinerary 79905776. I called hotels.com to see if this could be changed as work circumstances changed and we would be unable to attend at that time. Hotels.com told me that they were unable to change the reservation, but I could call the hotel directly and ask. I called the Fairgrounds Super 8 and they were able to change the reservation to 11/5 thru 11/6.

Note that at this time neither hotels.com or Super 8 informed me that I should call Hotels.com to have them change anything on that end. Nor, did I understand at that time how billing works between the two entities.

On 10/18 at 4:06pm, I called the Super 8 to confirm reservations as well as confirm that we were bringing our small dog. The clerk said that she had the reservations and there would be an additional $10/night pet charge. I also asked about a late check out. She said that would also be available for an additional $15 charge.

We arrived at the hotel on 11/5. Check in took a very long time. There were two clerks and clearly one was very new. She went over the extra charges. She also seemed to be doing a great deal of complaining about the system she was using. At that time, she said there was an issue with a virtual card that is used when the reservation involved hotels.com. I tried to suggest that part of the problem could be the change of reservation. I was dismissed. She said that she could resolve that later and we proceeded to our room.

We noted at this time that the hotel had changed since our last stay. It was very run down and in need of repairs. We dropped the dog and the luggage and proceeded to our workshop. We returned that night at about 9:30 and began to settle for the night.

The desk clerk called at about 10pm and was very agitated. She was speaking so quickly that I could not always understand her meaning. She would not let me respond before she was on to the next thing, talking over me for the most of the conversation. What I did get was that she was unable to work out the billing and she implied that we didn't have a reservation with hotels.com as they could not find it. She wanted me to resolve this asap or she threatened to charge my Visa. While trying to speak with her, she ended the conversation by telling me that I was being ugly about the situation and hung up on me,

Even though it was quite late, I called hotels.com and found that I had to ask for a supervisor. The current system information did not extend back to the original check in date. The supervisor accessed the previous system and found the date easily. I explained the problem; he sent my call to another person that handles the virtual card processing.

Explaining the problem again, this new person told me that he was not supposed to deal directly with a guest, but the hotel should call him. I got the itinerary number and his number. I did ask at this time if he would call the hotel to work out the billing. He said he would. I gave him the phone number to the hotel and the address. At this time I assumed that the issue was resolved and went on to bed.

On Saturday morning, we got ready and left for the workshop. At noon break, I called the hotel to check on the resolution of the billing issue. The clerk on duty did not know how to check to see if the room had been paid and did not know of the issue.

Upon our arrival back to the room that evening at about 5:30 pm the phone rang as we entered the room. This time it was the male clerk that had been present during the check in. He was talking very rapidly in a raised voice and telling me that we had not paid for our rooms. The implication was that we were trying to stiff the hotel for the bill. He was raising his voice and talking over me each time I tried to ask a question or make a comment or ask a question. At this time he stated they are all liars at hotels.com and you have to yell and scream at them to get them to do anything.

I found this to be very unprofessional to say the least. I tried to give him the phone number and itinerary number that I had been given the night before. I could not get an answer from him to confirm that he would call and try to resolve this, so I had no confidence that he would do so.

I called the number that I gave him and again explained the problem. The lady tried to be very helpful. I had to hold on the line for an extended period of time while she contacted other folks. During this time, we had to call our friends to cancel dinner and we missed the evening session at the workshop. The only solution that was offered was for hotels.com to refund my money and for us to pay the hotel directly. As this time it was late in the evening, I had not yet had dinner and wanted to end the harassment by the hotel staff, I agreed.

I immediately went down to the desk to pay the charges. The two clerks that were present at check in were again on duty. When I explained to the senior clerk what I was there for, she informed me that she had already charged my card. At that time, I didn't even know what the amount of the room charges were. I asked her the amount of the unauthorized charge.

While she was adding up the charges, the man again was raising his voice and telling me that everyone at hotels.com is a liar and you have to yell and scream to get them to do anything. At that point, I had had enough. I told him to shut up and let me speak. The clerk then told me the charges and ordered me to leave the lobby. I found at this time that the rates had increased from the amount of my booking to $65/night. I would not have paid this amount for a hotel/room in this condition.

On Sunday morning as we were leaving for the workshop, we asked a housekeeper where the ice machine was. She indicated that it is in the laundry room, but we would probably have to stop by the front desk to ask them to unlock it. Shouldn't access to the ice machine be available without going to the front desk?

We have stayed at that same hotel, using reservations thru hotels.com for more than three years. Previous to this, our experience was that the rooms while old were functional and clean, the staff was courteous. We will never stay at this hotel again. The commode ran all the time, the tub did not drain, the blanket on the bed was well suited for a dog's bed and the towels could be used as 60 grit sand paper. I have always given this hotel an honest good for the price review, previous to this stay.

Additionally, early Sunday morning at 3:45 am, we were awakened by someone beating with both hands on a door about 3 rooms down from our own. When I opened our door to see what the issue was, I saw a disheveled lady beating with both hands screaming at the top of her lungs. She said that the hotel would not let her in this room and that her baby was in there. I'm sure the woman was drunk or on drugs. I called the front desk and reported this. The clerk's response was, I told her to quit. I told him that either he would resolve this or I would call 911. A few minutes later the noise stopped.

To sum up our stay, horrible would not begin to describe it. We were charged what I consider an excessive amount considering the condition of the hotel. We felt abused by harassing phone calls from the staff, in addition to missing two sessions of the workshop while trying to resolve the situation in which a guest should not be involved.

I spent in excess of 2.5 hours on the phone trying to resolve the billing issue. I paid for the reservation at the time it was booked at Hotels.com. Super 8 and Hotels.com should have been able to work that out at the time of check in. Had I known how guests are treated at this Super 8 I would have left and taken my business elsewhere. This part of Oklahoma City has a great many hotels. It also seems that in the current economy, customer service is paramount. There were many opportunities missed to make this stay what it should have been by both Hotels.com and Super 8. Had the clerk at the time that I went to the front desk recognized our frustration and offered to the extra pet charge and late check out, that would have been very helpful. It would have also reduced the charge for the stay to be closer to the rate that I had agreed to.

The mattresses terrible when you sit on it, the mattress folds. The sheets that are on the beds are to small and also dirty looking, and I paid $65.00 for a room. You should not have to pay for a room that is in that condition, I am a cancer patient that cannot take a chance on getting sick. So my husband and I just left did not stay for the money we paid to stay. But I will never stay at another Super 8 again in the state of Illinois again.

It's 35 degrees out and the heater doesn't work, so they put in two portable heaters causing the fuses to blow twice so far, leaving me in the dark.

I was with a group of folks that stayed at their hotel in June. We had rented 5 rooms. All paid with their own credit cards and they messed up on one of the customer's cards and so they decided to charge my card twice as they said that someone had to pay the bill. Seeing how I am the one to make all of the reservations, they charged me the $461.83 for the one room that was used by someone else.

I booked a reservation in Sept 2009 for 2010. When I arrived on Sept 18, 2010, I was told that they called me two days before on Sept 16 and I spoke with them and cancelled my reservation. I said I never spoke with them and sure didn't cancel my reservation. Then they told me it didn't matter because they ran my credit card and it was denied.

I then asked them what telephone number they called. They told me and I told them it was not my phone number and there was no way my card was denied as I have outstanding credit. They made these comments in front of other people which I was not happy about. As far as I am concerned these people are not trustworthy and they lie for whatever reason which is known only to them.

When I got home, I called Super 8 Motel reservation. I got off the internet, told them my story. The girl said she would pass it on the management. I then received a letter in the mail, not from the management I thought would respond, but from the management from the motel I had the problem.

I am an employee at the Super 8 Hotel on Rainbow Blvd. in Niagara Falls, New York. I've only been working there a little over 1 month and I honestly cannot stand my job. I have to force myself to get up and go to work. I was promised 40 hours a week and I get maybe half of that. I have bills to pay and I'm not even treated fairly among other employees. My manager, is the only one who treats me fairly well. The owner always has something rude to say about my performance or about my attire.

The 1st 2 weeks of working there, I was getting complaints from the owner stating that I was messing this or that up. He refused to say anything directly to me, always going through another employee. Problem is, I was training! Everyone must learn how to do things, and the owner should have been helping me to learn those things, instead of treating me the way he did (and still does). I come to work on time, despite hating this job, I stay late (with no overtime), I do my job correctly, and the customers adore me.

I'm tired of being treated unfairly by this company. I recently dyed my hair, it was supposed to come out a dark, but shiny red, but it came out pink! I don't have the extra money to fix it, seeing as I have fines to pay off in Missouri and Texas, I have 2 months of rent backed up (because they are not giving me the hours I was promised), and I have other things to pay for on my own.

I have to deal with rude customers daily. I may be a front desk clerk, but I'm usually on my feet at all hours of the day. I clean windows in the lobby, clean doors, sweep the floor and stairs, check rude customers in who complain about the price being more because they went through a travel agency, etc. Then on top of that, the owner is always (excuse my language) up my ass about my hair, my attire, the way I do things, etc. I know my rights and honestly, I think this hotel needs to be shut down and the owner should not be allowed to run another hotel. It's not just me, he treats his employees like garbage! Customers never complain about what I'm wearing, or about my hair, or nose ring. They always complain about the cleanliness of the hotel, the smell, the bugs, or the fact that there is only 1 handicap acc. room.

Another thing, I'm always told to take out my nose ring, or wear the (itchy and oversized) uniform shirt, yet every single other employee doesn't have to. One girl, whose shift I take over a lot, has a nose ring, and wears whatever she wants, is never told anything! On top of that, the drawer always comes up short after her shift! I'm not going to continue to be treated like this! I'm a born American, he's what...Italian? I know my rights, I grew up up in this country and I refuse to let someone walk over me just because I'm a little different than others! I was hired to do a job and I do that job well! I've yet to have one complaint from a customer, so why should I be forced to change myself, when the guests love the way they're being treated when I'm on shift? Land of the free My **!

I booked a nights lodging deal for Aug 5-9, 2011 worth 54.88 on super8.com on Aug. 10, 2010. Then 2 weeks later I received a letter from the manager of Deadwood super8, Marcella **, saying there was a computer problem and the rate is 160.00 a night. As it is rally week, I have to send 351.20 first and the last night room rate by Nov. 1, 2010 to hold my reservation. Although when I booked online, the super8 guaranteed the best rate was 54.88. I received a conformation #. I could have gotten a room in Keyston Sd. at the super8 for 89.00 a night, but now they're fully-booked. Also, I prepaid a non cancelable room in Soixfalls Sd. because it was a better rate that way. So now I'm either stuck paying 160.00 a night or losing my prepaid rooms for 120.00

I reserved two similar rooms at this hotel through Priceline. I spent a lot of time checking on hotels, prices, and reviews, until I felt comfortable with this hotel. The reviews I read on Priceline.com were pretty good and the price was in my travel budget, plus the amenities seemed to be what my family was looking for. We had to travel over 6 hours of driving, and arrived just before 11 pm.

When we arrived, the lobby was locked up and the two staff members in the front area were ignoring me for several minutes while I waited at the window. When they did come, I had to speak through plexiglass to identify myself and ask for my reserved rooms. Then they told me that, because I had checked in late, they gave my rooms to someone else.

My response was what does it matter when I check in, I reserved the rooms! Those rooms were paid for with my credit card, they shouldn't have been given to anyone else no matter what time I checked in. Also, Priceline.com asked for my contact number so that I could be called en route if there was a problem. I never received a call from the hotel while on the road. But they went ahead and gave my rooms away. Then they tried to get me two other rooms (I was traveling with my two teenage children) and the two rooms were separate and across the complex from each other. I was furious! I asked them how can they expect me to settle for rooms on opposite ends of the hotel from each other. Did they seriously expect me to leave one of my kids on their own in a hotel room far from me overnight?

The staff copped an attitude, said it wasn't their fault, started blaming the folks on shift before them. I didn't care and wasn't interested. I was tired and just wanted to get the keys to our rooms so me and my family could rest. To make things even more interesting, other parents/customers showed up and got in line, with complaints about bad smells, roaches, etc. The longer it took to deal with my situation, the angrier the staff got and the more sympathy I got from the other parents. Eventually the staff (Alex, that's the staff member who handled most of my problem) decided to get me another room, a suite, where I could have both my kids with me since they could not get me two rooms together. Then they told me that Priceline would not allow the refund for the canceled second room, and I would have to call them myself and explain the situation. Fine, I said, and got my key to my suite.

Back to that. When I called Priceline on my cell, I was kept waiting and transferred to a service agent who was supposed to help me, then put on hold again. I was on a tracphone, and my minutes were just wasting away while I was kept on hold. When I did get to talk to someone it was to a foreign representative (why was this ever a good idea? Put someone on the phone to handle American business problems,and they can't handle English well?). I had to re-explain the problem and she said she wanted to confirm it, would I mind holding?

I almost lost my mind! I told her I was running out of minutes and I had already been put on hold over and over again. She said she'd call me back after she confirmed the room problem with the hotel staff. When she did call back, she apologized for the inconvenience and said they would try to refund the money for the canceled second room, but warned me that it may take up to 10 days and then I still may not get reimbursed. If that happens, I am supposed to contact Priceline again and find out what needs to be done after confirming with my credit card company.

Was all this worth the $68? I really don't think so. Thanks to Priceline and Super 8, my kids and I wasted over an hour that night before we could get settled. We didn't get a chance to pick up something to eat before the restaurants closed, and we had to clean up the mess in the bathroom so we could take our showers. I'm done with Priceline, and next time I'll just stay in the Comfort Inn.

For starters, when we checked in, the manager was raking of alcohol! We stayed on the bottom floor and our room was not clean at all. We complained about the room to Denise, she was assistant manager. She got snotty and rude with us and told us there were not any other rooms available so if we were staying another night they would work on the room the fallowing day. Not happy! We had hair in our bed and the toilet was dirty, had a ring around the bowl and pee on the under part of lid. There was a black ring in the tub never been cleaned and shower curtain was moldy.

This is the worst ran motel we have ever stayed in. We will never stay here again and will not recommend a super 8 motel to anyone. We did not feel safe. If we would have had an emergency, there is no way the drunk manager would have been able to help us or any other customer for that matter. We were there for 3 days because there was no where else to stay. Every late morning to afternoon, the manager Hollie was drunk, she raked of alcohol everyday we were there! Never again!

I stayed at this hotel for 3 nights (8/6 thru 8/9) with my wife and two children and was very disappointed in the overall experience. The hotel lobby was downright filthy, the lobby floor looked like it hadn't been scrubbed in weeks and the tables provided for eating breakfast at were never wiped. I noticed a stain on the one table the first morning that remained there for the next two mornings as well. The rooms were no better with absolutely filthy carpet. At one point, I dropped some water on the floor and used a white bath towel to dry it up and the towel turned almost completely black after only 2 swipes across the carpet.

My wife also noticed the dirty condition of the carpet after taking a shower and walking across the floor barefoot only to find the bottom of her feet to be visibly black from the carpet. The bathroom was not in any better condition, the wallpaper was peeling from the walls and the tub and shower curtain did not appear very clean at all.

The service was not satisfactory either. On Saturday, our room was cleaned while we were out and fresh towels and washcloths were left, but they did not take the dirty washcloths that were left in a pile in the tub. I left them along with Saturday's pile right in the middle of the bathroom floor Sunday morning when we left and they were finally taken. The sheets were changed on both beds, but one of the two beds was not made for some reason either day.

When we went to breakfast on Saturday morning my children wanted orange juice, but the machine was out. We asked the desk clerk if he could refill it but were told that he was out and that the shipment hadn't arrived Friday but he was hoping to have it that day. The same thing applied for the next two days (Sunday and Monday), the orange juice never arrived. I find it hard to believe no orange juice could be found for 4 straight days.

I was expecting a decent stay based on the AAA recommendation, but overall I was very dissatisfied with the stay at this hotel. The cleanliness and poor service made it a very unpleasant experience leaving me with a very poor image of Super8 and making it very unlikely that I will stay at one in the future.

We checked into the hotel at 11:30pm after driving 4 hours to get there. The rooms were filthy, stunk, and had cob webs and mold in them. My parents traveled with us so they checked out and went to the holiday inn right behind the super 8, and took my son to stay with them. He has allergies and could not sleep in a moldy smelly room. Unfortunate for us, we had to stay because we traveled with our dog and that was the only hotel in the area that accepted animals. The continental breakfast - ha, all they had was cold cereal, and one of the three mornings they had mini bagels you could toast. They advertised Free Wi-Fi, couldn't even get a connection in hotel. Anytime we left the room for more than an hour, the key had to be brought up to the front desk and reprogrammed. They blamed it of the TV, which it never was near.

Our family has never experienced a hotel so disgusting. We camp a lot, and a cabin in the woods is cleaner and smells better. Terrible, Terrible! Disgusting, and I lost a lot of time with my son on the vacation we took him on, due to the fact he couldn't be in the same hotel with me. Very disappointed!

My husband and I were trying to stay out for the night due to a power outage at home. He rented our room. When we entered the room, we turned on the air conditioner, and my husband turned down the covers on the bed where he found spiders crawling. We immediately removed our items from the room, and he went to the office to get a refund on the room. But we were refused a refund.

The general manager, Tony **, would not answer our phone calls. So I left him several messages stating I would like to speak with him about a refund. This morning, my husband spoke with him on the phone, and he very sarcastically told my husband that he could contact the health department or Channel 2 for our refund.

I had made a reservation with Super 8 Motel for the 15th of July for a king size room and I received the confirmation number in an email as well. When I reached the hotel at night 12 AM, they denied the room saying that they did not get any request. I called up Super 8 Motel and they asked if they can talk with the Front Desk associate at the motel. But still, no room was still provided for me. I asked the associate if I can talk with the manager, but she won't let me do that either.

I called up Super 8 Motel and requested them again to help me, and they said they can't do anything other than getting me a room in another hotel. They took my credit card details and they booked me at a nearby hotel which was around 25 to 30 miles from there. I called up that hotel and they said they have not received any confirmation. And even if they received the reservation, they still don't have any rooms available at their hotel. I had to roam around the area in search of a room with my family at odd hours. I finally got a room after roaming around for 2 hours.

I had to over pay the amount as it was not in a deal. I lost some money, time and my family had to go through the worst experience because of this. I also sent 3 emails to Super 8 Motel about this but got no response for 3 days. On the 4th day, I got a response stating that the General Manager of the Super 8 Motel at Canonsburg will be calling me. I had to pay extra for the new hotel room and had to go through a lot of physical and mental trauma.

Date of stay, 2010-03-27. Hotel name: Super 8 Motel Atlantic City. Hotel Address: South Tennessee Avenue, Atlantic City. I was very disappointed with this hotel. This is the worst hotel one customer can stay. I think this hotel should pay back all the money a person pays. The room was shabby, stinky and is having a smell of hospital. The room service is negative. I asked for a glass of water at 3 am and the person in the room service told me it is not possible and told me I need to come down and take water from outside the hotel. This hotel should not have license. The breakfast is pathetic; no coffee, no egg, no juice nothing. I cannot believe how they run a hotel. I am going to take legal action as if one customer does not get a glass of water in the night. I think this hotel should not be a motel. This is a horrifying place to stay with no service, room's dirty, stinky smell, and pathetic room service.

This is ridiculous. Regarding coffee and juice, there was nothing throughout the tenure of my stay. After such a horrifying experience, I will never ever stay in that motel and will recommend everyone not to stay there. Even if a big enemy asks for water, they would have given it. This is inhuman, and don't you think that if someone asks for water they should give? Come on, we are customer and where is Customer Satisfaction? This is ridiculous argument. Really, this motel has set the lowest standard and their argument is lacking rationalism. I am completely disappointed!

I had made a reservation on Thursday, July 1, 2010 for a hot tub room for my wife and me. We were to check in at 2:00 pm. We got there at 2:45 pm and we were given the room keys. Went to the room and it was filthy. Bed not made, towels every where, hot tub dirty. They ask us to wait outside in the 93 to 95 degree weather. So we put on our suits and went swimming. There were people grilling at the pool and under the steps where we had to get to our room. Plus, there was a woman cutting watermelon on the steps also. So we get out of the pool and go to our room.

The paint is bubbled up by the hot tub along with mold on the floor. The paint was bubbled up by the toilet as well. There was food left in the refrigerator. Under the bed was food dirt and a chopstick. We took pictures. We went back downstairs to talk to the manager. The time was 5:20. We did not get in our room until 3:45. We asked for a different room or our money back. The answer was no to both. We lost $99.20 to this dirty, nasty motel where I would not even expect my dog to sleep.

I checked in and once in the room I noticed that the bathroom was horribly dirty, unsanitary, noticeably dirty tub, hair all over the floor and the shower curtain was moldy. I called the manager and requested a replacement shower curtain; since I had already cleaned and disinfected the bathroom all she did is look at me, the shower curtain, and sent up the other manager with face towels. Since we had a long trip I was not up for changing hotels, but I had to let Consumer Affairs know how awful the service was and how they just disregarded my request for a cleaned bathroom. I would never visit that establishment again.

just stayed at the Super 8, 81753 Highway 111, Indio, CA 92201 . I had some accidents that I notified the office about upon leaving which I was hopeful that my honesty would prevail, but I am not totally sure it did. I fear it may have backfired. I feel I am being punished for being a good, honest person. I was charged $80 for a broken coffee pot & soiled sheets.

I had two accidents and incident with my credit card. One my period started early and stained the sheets which I bundled up with towel with soil part facing out, so the cleaning crew would see it clearly. I left a tip and notified the morning staff upon leaving with my apologies. As you can imagine that was difficult and embarrassing with a full breakfast group right there in lobby. Then that very morning, I accidently broke the coffee pot when the lid fell inside it & I tried to pull it back out. I even cut my stomach just a bit, but I admitted this incident as well to the morning staff, who was very kind and considerate. I gave my apologies again as I did not mean for these things to happen.

She did not believe I would be charged, but could not say for sure as the manager would have to decide. I told her just to have the manager call me if there were any charges. I got a message from the Manager while I was out at a movie with my daughter that my credit card was declined, so I immediately called back with new card number. It was the credit card used to reserve room, so I did not foresee any issues, but as we well know best laid plans. I told her I was sorry about this fact. I just need to know how much, she informed me that I would be charged $85 & this was a discount from what she should be charging me. I, honestly, began to cry as it made what was a great relaxing time into a horridly bad experience. As it was the same amount paid for the room without taxes and fees. Is $85 fair? I just think it was quite expensive for a 4 cup coffee pot when I can buy a whole machine for $15 at BigLots & white sheets that can be bleach which would cost maybe $10 at Walmart to replace if they could not be cleaned. I just do not understand this outrageous fee. I paid it as I am a good citizen, but it seem that being a good honest person is not the way to be anymore.

I am a teacher. It was my staycation. I used Expedia to pick the hotel. I was hopeful with reviews of this hotel not being very good, but it stated that it went under reconstruction about a year ago & last two reviews were favorable. I figured I would give it a chance. Even though when I drove up I got the impression I chose badly as the iron rod fencing around the place made me feel like there might be some less than desirable customers. I was about to give it a glowing report even though there were some cosmetic items that needed to be address and I felt like moving to a new room after that first night because I was placed by a room with 4+ men who I guess live there who were drinking most of the night. I did overhear another tenant nearby talking about his time in jail.

These two incidents just gave me a bad vibe. I ended up just staying in for the night as it made me feel a bit uncomfortable to say the least. I did not move the next morning because I did not want to inconvenience anyone along with the men next door ended up being very quiet and I convinced myself that the others left, so I just stayed in same room. I did overhear another tenant nearby talking about his time in jail again ignoring it as you get what you pay for & I know I went cheap, but after the Manager called I was too upset instead giving a warning to those others who might stay there bewares of my issues.

The room smelled like pee and flower spray. There was stains on both sides of the bed. my dog found chewed gum and a used condom in the bed! there was no towels in the room. We only had the room for 15min and went to ask for a refund, they would not refund the full amount, because we had the for 15min.I did get a parasol refund but I still think it was unfair. We had not even been in the room for the full 15 min because I had to walk the dog so she would go to the bathroom. The pool looks like a trash dump.I can not find the owners of that dump, I ask for a supervisor but they would not give me the right info.the manager kept giving me numbers that were to request a room to stay at super 8s. I called the credit card company so they could help me get my cash back. I am still waiting for results. DO NOT GO THERE!!!!

When we arrived at the hotel, we found hairs on the pillows and a stain on the inside of the comforter. We had a two year old child staying in one of the rooms, and did not want her sleeping in a bed that was not clean. We went to the desk to report this to the manager who was suppose to be on sight according the sign on the wall. She was not so the lady (Ashley) behind the desk called the manager(Sherry)at her home. We asked for her to come the the hotel to speak with us in person. We were told by the lady behind the desk that she lived two blocks from the hotel. We waited for her for 10-15 minutes and she did not show so the lady behind the desk called her again.

At this point the manager said she was not coming to the hotel and would only talk to us on the phone. We tried to explain to her what was wrong and she would not listen to us. She was very RUDE and unprofessional. She just kept telling us the rooms were pre-paid and she would not give us our money back. She did not offer to get the room cleaned or even come and look at it. I tried once more to get her to hear my complaint and she told me she was through with this. I asked for the name of her boss and she told me she did not have a boss and hung up on me. We have stayed at Super 8 hotels all over the United States and we have always found them to be clean and the staff to be friendly. That is the main reason we pre-paid because we thought we could trust Super 8 hotels. Sherry did not live up to what, I thought Super 8 hotels represented to the public. Whether a person pre-pays or not for rooms, they should be gauranteed clean rooms and be treated with respect.

we live in oregon and were going to hamilton for a few days for a graduation i am very handicapped left side is paralyzed so my husband called the week before to make reservations so we could have a room on bottom floor we get her and are to;d that someone else has our room and we have to stay upstairs i walk withb a cane and don`t do steps well but had no choice i believe that since we called in advance that the people in our room should have been moved so i could have my room on bottomk floor i was very disappointed in t6his motel we have stayed here the other times we have come to this town but i don`t know about next time

We have stayed at this property several times over the years, as it is advertised as pet friendly. We have never been charged any kind of pet fee in the past. We checked in the evening of 4/21/10. There is only one way into the hotel, and that is through the main lobby, so they saw my dogs several times. They are never left alone in the room. They go with us when we leave. They do not bark.

Nothing was said at check-in time. The second evening, someone named Tanya stopped us and accused us of hiding our dogs so we would not have to pay their fee. She said it was $25 per night for our two dogs, but she would cut it down to $20 to help us out. I told her we never paid a fee before. There is nothing on the website, or at the front desk to indicate any kind of pet fees.

A Mr. ** told my daughter that they run a business and can charge whatever they feel is necessary. I called the other Super 8 property in Waco, and they said they charge just a $10 pet fee for the total stay. We reported our air conditioner making a loud noise, enough to wake you up whenever it came on. I do believe they looked at it, but nothing was done to repair it.

The 'free" breakfast was a joke. It consisted of cold coffee, stale bread and stale dry cereal.The manager was rude and said next time I should stay at a Marriott Hotel!? I wanted my money back, but I was refused.

On 02-27-2010 at approximately 4:00 PM, my daughter had gone to work at the Super 8 in Pipestone, MN. At approximately 7:30 PM, she called me hysterically in tears. She told me her boss came up behind her massaging her back and shoulders and caressing her hair telling her how beautiful her hair was. I told her to leave work and go to the police and file a report in which she did. After not hearing anything further, I called the DA's office and was told they could not do anything as she was not touched in a personal/private area. Therefore, it looks as if he gets to get away with sexual harassment as she could not report the incident to a higher authority. She had quit one job to take this job and ended up having to quit within two weeks of employment because her boss had a whim? Isn't there any thing that can be done to ensure it doesn't happen to any other young girls?

I paid for 2 nights at Super 8 Motel, which was advertised as river walk. To find out, it is near San Antonio River but you have to walk a mile down the river to get to the actual river walk down town, where all the action is. Though they advertised TV, there wasn't a remote in the room. I had to wait until the next day. I had to wait for the TV to be fixed, so fixed it ourselves. They advertised high speed internet but signal was too weak. I came back at 7:30pm to find they hadn't cleaned the room, hadn't dusted or vacuumed.

They only made the beds and emptied garbage, didn't replace dirty towels just took them. I had to step out of room at 8:00 pm after complaining, so they could clean the room. They had a good breakfast but the air conditioner in the breakfast room was blowing out heavy dust. It was spring break but we couldn't check out for fear of not being able to find somewhere else.

We checked in at a smoky smelling check in counter, asked the clerk for recommendation for dinner, went across the street and received a call about an emergency in Chicago and went back an hour later. Upon arrival and explaining the situation, the clerk called the GM, Dipak **, explained our situation and he refused to give us a refund (2 rooms). they will only give refunds within 10 minutes of checking in. We had placed our luggage in the room, touched nothing and went to eat. There was nothing to clean in the room. They refused to give refund and we left. This Super 8 is a smoking franchise and allows smoking on 2 of their 3 floors. The non-smoking floor still smells of smoke. The carpet in room was dirty & stained, also.

Someone entered my room and stole my $50.00 Liz Claiborne scarf off the couch after I left for the evening. I looked at my scarf before I walked out of the motel room and I decided not to take it with me because I did not want to lose it. I am so thankful that I did not have my purse in that room. They would have taken my entire purse also. I was alone and the staff knew this. This is so sad that they have employees entering people's room. It was someone who obviously had a card to enter the rooms. When I informed the staff and the manager, they did absolutely nothing. Of course, they said that no one entered the room. I know that my scarf walk out of the room.

I will never ever stay there again. In addition, there was no heat in the room. I will stick to the reputable hotels and not motels and Super 8 motels. No one had any business entering my room. When I called the owner, she hung up in my face. Stay aware from this dump if you are smart. Beware!

I was staying in that motel during the Christmas holidays. When I came back to my room on Christmas night, I found out that my Apple Mac book was missing. I went to the front desk and talked to the manager. He told me that nobody went in my room. I called the police and made an official complaint. The funny thing was that the manger told me that they don't have any cameras in the hallway and neither does the device, which records when the door was opened works. So, basically, he screwed me saying that he is not responsible and he does not have any insurance.

I lost my $1200 laptop. It has to be somebody from the motel because they are the only ones who have the access to my room beside me.

The sprinkler heads were leaking in our room. They were drippng on tne beds. The management did not seem to care. We put the trash can under the sprinklers to keep the beds from getting wet. It seemed to me that management did not seem to care, blamed it on the cold weather. This happened on dec.13/14 09

ok well i came into the super 8 in valemount to get a room for the night at about 3am been driving all night , i got there and noone was at frontdesk, so i waited for 20 mins and noone came to front desk.. soo i left and stayed at the bestwestren because there is someone there 24 hours!! i have young kids and i was not let them sleep in the car!!! i will not ever stay at the super 8 in valemont agian!!! thank-yor for ur time

a copy of this letter is being sent to the better buisness bureau and carrollton chamber of commerce

I made reservations online, and my credit card was charged. My son was traveling, and I booked the room for him. When he arrived at the motel, she told him he couldn't stay there using someone else's credit card. He tried to explain that the room was paid for via his mother's credit card, and was booked in his name. She was rude to him, told him to leave, and started waiting on other customers. He then called me and I attempted to talk to her. She said the room wasn't paid for. I told her I had a credit card receipt. She said she didn't care. She hung up on me twice. My son was in another state, had been driving all day, and was told he could not stay in a motel room that was pre-paid with a credit card.

Being in the Hotel business I am well aware of the consumer issues surrounding reservations. I tried to explain that it wasn't very clear to me in making the reservation online that it was nonrefundable. I have an infant and we are not able to make the trip and I was asking for some kindeness and cancel the reservation. He is able to, it is individually owned, and he lost his temper and was emotionally upset over the phone. In this I was very kind and was met with hostility, and am definatly not going to stay there ever after this experieince. He has the ablity and the power to cancel the reservation to a woman who is mothering an infant and made the reservation online hastily without paying attention. In asking for a little kindness he was aggressive and now I have now way of contacting the owners to complain about thier GM's behavior, or to recieve a listening ear to my situation.

Visited the hotel around June 25,2009 late at night, checked into a room upstairs. Gina informed the front desk name Jenny if anyone called or asked about me not to reveal any information to anyone regarding my stay. Still Jenny end up talking to a female name Tisha revealing my stay& the police were going to be called during the argument. Getting the luggage from the car, going inside the door 1 of the worker made a comment towards me, then the owner & Gina got into an argument about his& his worker unpofessional behavior & manner towards his guest. The owner was refusing to refund my money when I informed him that I didn't want to stay after being there for 10 min. I insist on calling the police if he did not refund my money. During the commotion disputing with the owner& co worker, another guest went into my mother purse while it was laid down,money was stolen from the purse and was given to the owner to give back to Gina. Instead the owner used foul languages N threaten to assault& hurt me after taken the money.

We have stayed in many hotels as we travel about every 2 months. This is by far the worst hotel we have ever stayed in. We realize it is only a 2 star, it should be no stars. Just to give a few examples: The shower had some drippy soap or shampoo in the nooks, it was obviously not cleaned. The toilet seat was dirty as well. There was mold and unidentifiable gunk in the seams and corners of the bathroom floor. The cable outlet did not have a cover plate, only a flimsy piece of foam covered it (major violation!). We could not find the remote until the next morning when our 6 year old found it on the floor between the bed and wall.

You did not have to worry about having scented soap for your shower because after drying with the towels you smelled like an old cigarette. All the linen, including the pillows smelled like they came from a nightclub. There was stuff dripped on the very stained walls. Cobwebs hung from the lights between the beds. This place was disgusting! And, to top it all off, we arrived around 10pm and had purchased dinner to eat in the room and someone had the nerve to complain to the front desk that it sounded as if someone was "jumping" around the room! We are in our mid 40's, had our 76 year old mother on oxygen with us and our 6 year old who sat in a chair and ate his dinner...paper thin walls/floors?????

and she said she didn't know why that clerk from the night before gave you the wrong quote but the price is suppose to be $72.65 so you have to pay it and you can take it up with corporate. I think this is a terrible way of running a business and if I dont see some kind of refund or discount I will let people know about this incident.I think there should be some action taken against this girl that led us to believe other wise against the person who trained her. Or it could be the clerk the following day.

We reserved a hotel room several months in advance of 7/25/09 for one night. When we arrived we were told that they did not have a non-smoking room available. My husband came to the car to inform me and we were going to leave, the motel person then said yes they did have a non-smoking room. This room was not fit for humans. The carpet was damp and worn, wall paper was hanging,no hot water. The manager then changed the room and this room had clogged drains in the sink and tub. Someone did come and unclog them but then the toilet started leaking. Also we had to ask for a clock radio for an alarm and a phone. This was by far the worse situation for overnight accommodations I have ever experienced.

foot? and the bath was dirty I had to clean it so?

quality?

On 24th thru 26th of July I and many members of my family stayed at motel. I am disappointed in the service provided, the rooms were filthy and your service was unsatisfactory. On the last day of our stay the air conditioning was turn off, the internet service was also turn off. Our check out time was 11:00 A.M on the morning of the 26th; we should have been consider customers until that time and should have received all services available to customers. Having the expected services unavailable was unforgivable. If our business was not wanted or appreciated, I would rather [they] turn it down then treat us in that manner.

[They] now have more than a hundred people who know personally of this horrible experience. I am sure that each one will recount a bad experience to at least ten people. I will never stay at another Super 8 motel. If [they] cannot provide professional service then [they] should provide none.

I have stayed at this hotel before with no problems. I stayed again on the night of saturday july 25. I stayed at the super 8 in edinburg texas on east canton blvd. I checked into the hotel and shortly after i was there i took a shower only to find after i was in the shower the the wash cloth was dirty. I got out of the shower and grabbed a towel to dry off with and there was blood on the towel. Then my mother in law noticed that there was ***** hair on the bathroom vanity and there was also long hair on the vanity. i called down to the front office and told guest services. Then about 10 pm as we were getting ready to go to bed we pulled back the covers only to find that the sheets were also dirty. Not only dirty but hair all over the sheet. I once again called down to the front desk and the girl at the front desk told me she would come and change the sheets. I was very disappointed. I have just recently changed the hotel chain I have stayed at and I think I need to again. It was very nasty and no one seemed to care.

This was an online reservation. Recently my fiancee booked a reservation on the Wyndham Rewards website for a 2 night stay in Palm Beach Florida in August for some courses at Nova Southeastern University but because of a recent family issue our plans had to change so we decided to call customer service to cancel our reservation. Much to our surprise the customer service representative Stephanie told us we couldn't get refunded on that stay. She mentioned there was a "No Cancel Policy" for that reservation. I proceeded to explain to her that we were not going to be able to take that trip and didn't want to get charged for something we were not going to use. She then told us there was nothing she could do and forwarded us to her supervisor Wayne who I proceeded to explain our situation too. Wayne proceeded to tell us that a "No cancellation policy" means no cancellation and he could not help us.

These filthy rooms featured aging doughnuts in the dresser drawers, 1 of the room doors did not lock at all, the housekeeper did not even CLOSE this door after "cleaning it" so it was left completely open all day. There was no ice available, the toilet did not flush, one air conditioner didn't work while the other had one temperature - FREEZING. The staff members could not effectively communicate with the guests at all. Our confirmation numbers were 90034 & 90035. Our gentlemen returned upset, unkept, and unslept. This was a horrible experience for our company!

My wife, daoghter and I needed a room for 2 days in Springfield, OR 6/13/09. My daughter wanted to pay so she was going to use her debit card. My name was used on the paper work so her credit folks, not knowing who I was,(different last name, she is married) so we paid cash so there would not be any problems. At 5 in the morning I noticed a phone message so I answered it and was TOLD to go to the lobby at once.

The night clerk was telling me in an unusually loud voice that I needed to give her $50 more for a security reason and that my room was to be inspected before it would be returned, she also added that the debit card, which we had already deceided not to use, had denied us, yelling so everyone in the lobby could hear her yelling out the private infomation. I gave her the money and she did not want to give me a receipt for it or write that it would be refunded if we met the inspection standards the last day. She talked to me as if I was garbage.

I just want to let people know NOT to go to that motel and be treated as I was. I would not recommend this motel to ANYONE. On the last day we called the office for our inspection, a different lady came in and started laughing, she said we passed and it wasn't necessary to do this, that the other lady was only being very rude.

My daughter and grand-daughter were traveling back to the base in 29Palms,California.They had come to see me in Fort Worth. They stopped at this super 8 to spend the night on May 9,2009. She carried her bags in and my two year old grand-daughter. They went to the rest room and started to unpack.

She thought the room wasn't too clean, and pulled back the covers to check the bed.There she found black hairs all over the sheets,and the sheets were spotted. They looked as if someone had slept on them.She went to the office and asked for a refund. The lady and man there started yelling at her when she said the room was dirty,and called her a liar!They better be glad I wasn't there!!!She took them to the room and showed them the discusting bed. They said she laid on it and it was her hair!!(my daughter has red hair)

They didn't want to give a refund,more customers came in the office and asked my daughter why the manager was yelling. She told them about the room,and the customers said "well they aren't getting my business!" and walked out.They yelled at her some more and finally credited her card back all but $10 for using THEIR bathroom!!!Shame on them!!

When we arrived and got into the room it was obvious that it had not been vacuumed. The window sill had dead flies on it and the bath tub was dirty. When we took a shower the towels were barely bigger than hand towels. The towels were paper thin and rough.

The service was terrible. After the first night the only thing they did was make the bed. They did not replace our towels or give us more coffee. The did however take our used towels so we had to go get more towels. Unfortunately, this was the best night because from then on I do not believe they even came into our room to clean it. The beds were not made, the room was not vaccumed and the bathroom was not cleaned.

The sad thing is that with decent service and regular towels this could have been a decent hotel. Beds weren't bad and it did have a refridgerator and microwave. Appeared to be new carpet but the way they were keeping it, it will not look new for long. They need some service tips on how to run a hotel.

I bought a room at Super 8 hotel thru Orbitz I specificatly bought this room for the jacuzzi because it was my husbands and I anniversery! I even called the hotel to verify that private bath was the room I was looking for because that is how they described the room on orbitz they even apecifyed that there was a queen bed so I paid for the room with my credit card when I got there the room was NOTHING like the room we where suppose to get (Iv steyed in the room I wanted before) the room had NO jacuzzi!

I only live a few miles away from this hotel if we wanted to take a bath we would of stayed home! also the room did not have a queen size bed! The room was exstreamly small and had roches crawling around I was so upset this was suppose to be a great night out with my husband and not to mention a surprise that I was giveing to my husband! So after I saw the room I went to the front desk and exspained to them that they gave me the wrong room they said that all the rooms with jacuzzi's were booked so I asked them to give me a refund so I could find a room somewhere else they told me they couldnt give me a refund because I bought the room from Orbitz and that if I wanted my money I had to go thru them!

So here we are in a roch infested room with no jacuzzi and a small bed I wanted to just leave but my husband wouldnt let me because he said that no matter what we were going to lose are money I hope this isnt true if anything at least a deal on something for the next stay if I get brave enough to ever try this company again!

On 12/3/08 I called the above motel and made reservations to hold six rooms for Jan 19 & Jan 20, 2009. Although I gave my AMEX charge number, I told the reservation clerk that the reservations were to be in the name of [person] who would be paying the bill. On January 3, 2009 I called to cancel the reservations and I spoke with a woman named Adrienne. She checked and said that she did not have a reservation under my name. I asked her to check for the name and she told me that she did not have a reservation for her and she immediately hung up on me. I called back and attempted to explain to her that I had given my account number and did not want my account to be charged, so please check again. She hung up on me again without checking.

For some reason I felt uneasy about the situation so a few days later I called and I got the same lady. I told her again that I wanted to cancel the reservations. She was very rude and she said that she had no reservations for Joyce Dorsey nor myself. Because of her manner, I decided to call at a different time of the day to perhaps get the person who I made the original reservations with. Her name was Sherrie. Unfortunately Adrienne answered the phone again told me that they had no reservations for [person] and if they had no reservations, they could

not charge an account and she hung up on me again.

It was at this time that I decided that they must have dropped or cancelled our reservations. On January 19th my AMEX account was charged for non-show. When I called the motel, Adrienne answered and when I explained everything to her she said that she needed a cancellation number in order to reimburse my account. When I told her that I was never given a cancellation number because each time she told me that she had no reservations for me,and therefore she never gave me a cancellation number. She said that unless I could provide her with a number, she could not help me. I then asked for a supervisor and she told me they were not there. I asked for the name and she would only give me a first name, which was Vinna.

I wrote a letter and e-mailed it to Vinna. She responded that she would look into the situation, however, to date she has not sent me a reply. AMEX has sent three dispute requests and they still refuse to reimburse my account. I have asked that they review their telephone calls which will reveal the phone conversations, to no avail. I have contacted the Wyndham Hotel Grp. customer care dept. to place a complaint and after explaining everything to them, I was told that they cannot investigate without a cancellation number, so they referred me back to the Super 8 Ruther Glen for a resolution.

I am frustrated and very upset to say the least. How can I give them something that was never given to me? I was very aware that I had to cancel by Jan 18th, which Sherrie told me on the evening that I made the reservations and I attempted to do this on four occasions at to no avail. Please help me to resolve this very important matter. I am a senior citizen who certainly cannot afford to give away $300 for something that never took place, because someone refused to handle a situation in a professional manner.

The room was horrible. we pulled the bed out to look for an additonal plug for laptop, there were several socks under there that had been there for a long time as there was about an inch of dust and dust balls on them and around them. room 319. The sink leaked non stop. toilet took about 4 minutes to fill up after each use. tub was filthy, towels were so dirty we did not want to use them. television was all fuzzy and could hardly see any channels. room smelled of something. carpet by door was coming up. bedding smelled. i also paid cash and clerk at desk said she could not give me a receipt? did not ask any of the usual questions like tag number, address etc. Nasty, hotel

i am hear to warn people do not stay at the super 8 in pascagoula first of all the is a roach and mice problem the food breakfast is stale the bread is kept in the opening for bugs to crawl on and the mice the milk is reused every day they pour it back in the container people could stick there finger and anything else in there sheets are not changed after every guest leave body fluids left on blankets that are not washed for months on end crack pipes hid in every nook and cranny but what was most ofensive to me was a guest displaying the rebel flag and a noose and kkk ensemble and not ask not to do so i was looked at stupidly for saying isnt that a problem

SUPER 8 orlando International Dr and American Way, Orlando, Fl. 32819, US. This is the worst Super 8 EVER. I made a reservation for 2 days thinking that this hotel close by Universal Studios was the best option. I arrived around 7 pm. the room was dirty although they insisted that it had been cleaned, Sheets dirty and ripped, the bed had been used (for somebody else) PLUS NO HOT WATER.

I called front desk they changed us to another room that was clean but still coversheets ripped and HAD COCKROCHES AROUND THE SINK! I Asked for my money back but they only gave me 1 day credit. HOW IN MY LIFE MY NICE I WERE GOING TO STAY IN THAT MOST DESGASTING PLACE. I crossed the street and stayed in Days Inn the same night and the folLowing day as you can check it. Days Inn has a great service.

It was my nice first time in USA and in Orlando. Not only was a dirty place attempent w/our health BUT also Super 8 Orlando did not want to give me my 2 days money back.

After arriving at the Keene NH Super8 motel on October 25, 2008, our rooms were not ready. They told us they were busy and to come back in a couple of hours. This was after we had driven hundreds of miles AND called ahead to confirm check in time. Asked for two rooms together at time of booking was told no problem, then we got there and they had overbooked so placed our families on two different FLOORS. Went to a local festival and upon arriving back at our room that evening, there was no electricity in the hotel. Pitch black with people just sitting in the lobby. We had a 1 1/2 yr old baby with us so went to our rooms to change baby. No lights, had to use our cell phone lights to navigate the halls and bedrooms.

Went back to the lobby to find out what was going on and there was no one there. Just the group of customers sitting in the dark, no one seemed sure of anything. Was trying to find out if we were in any danger or if we should evacuate but no one had any clue. We went back to our room and ran into the clerk in the hallway, tried to stop him to find out what was going on but he didn't even stop. We really needed flashlights or some info but nothing. Not even a room check or call to see if we were okay. Nothing. Kept walking hurriedly. This scared us so we went outside and waited in our car (with a 1 1/2 yo. Approx 2 -3 hrs later, the lights were back on. We get back into our rooms and finally get the baby to sleep.

At around 11:00 the room above us starts a party and begins blasting music, what sounded like wrestling and huge bangs on the floor and wall. We contacted the front desk and they told us they would take care of it. This went on until almost 4:00a (we did here the clerk go up one time and knock on the door but it didn't stop them) until I finally went upstairs and knocked loudly on the door and they wouldn't open it. Went back to the lobby and tried to find the clerk but there was no one there. So needless to say, we didn't get any sleep that night as well as having to wait hours to get into our room, then have to spend hours in our car because of the power outage. Ridiculous. That Monday I called to complain to management and they were not apologetic and actually told me I was lying. Said they gave me TWO flashlights and the power wasn't out very long. What? I never got a flashlight, never had any contact with an employee (other than the one that blew by us in the hall) and I asked them if they could provide documentation that they had loaned me a flashlight or a name of who had given it to me and they couldn't.

When asked about the party upstairs, the manager told me her employee had gone up there and didn't hear anything. She also told me she came in around 6:00 a and didn't hear anything. No kidding! They stopped at 4:30a. Thanks for nothing. Glad she got some sleep because we didn't. When asked why our rooms weren't ready or together, she said these things happen. Really? I'm quite sure if they do, most reasonable companies would offer some type of financial compensation but she refused.

I reported to Super 8 Corporate and began that nightmare. 10/28 (Robin), 11/11 (Becky), 11/18 (Tara), all promising me that the messages I left with the person they forwarded me to would be responded to. Yeah right!! Not one person!! 12/29 (Kelsey), 12/29 Presidential Offices (left voice mail, no response) , 1/13 Presidential offices (left voice mail, no response). Finally today, 1/22. Spoke to Melanie who referred me to Tara (again) who told me that there was nothing she could do and the Super8 in Keene was a franchise and they weren't responsible. Why then didn't someone tell me this three months ago when I began calling and spoke to numerous employees of Super 8 Corporate, all who promised me they would get me some resolution. Now, suddenly, it's not their responsibility? I am flabbergasted, frustrated and angry. This is the epitome of buck-passing and runaround. Help!

I lost almost $400 (the prices were over inflated due to a local festival) for two rooms that were uninhabitable most of the evening. I am more than willing to pay for a hotel for my family, but expect the service to be fairly up to standards. This was by no means that. We were left in darkness, sitting in cars, up till the morning hours and I have never had such a horrible experience at a hotel. Not to mention doing all this with an infant. I would like to be refunded the full amount of my rooms but would gladly accept any offer of compensation that seems reasonable. I have been offered nothing by either the hotel or the corporate offices at this point. - thank you, a disgusted patron

I called my credit card and there was NOT a problem on their end--it was because your computer went down and somehow must have messed up my credit card going through. Needless to say, even though it was Super8 error, we used another credit card. My complaint is that the manager, Maria Gonzalez, told the poor guy up front, Abel,to demand we come down AT 1130PM!! to give them payment. Abel said front desk had called us but there were no messages on our phone when we came back at 8pm and there were NO calls between 8 to 1130PM. this is VERY POOR customer service. It should have been taken care of in the morning--NOT 1130PM. if we were going to rip a motel off, it would have been alot nicer one than this one.

Needless to say we will never come back here again. your manager, MARIA, needs to be informed that the only reason you people are in business is because of consumers like myself. If we had been trying to rip you off, you would have lost one night accomodations. Asit is, you have lost several nights accomodations from us as we travel to Boise freuently and we will NEVER stay here again!

we lost peace of mind and a nights sleep!

I checked into the hotel with my girlfriend and payed with my Visa/debit card and was charged $108 for one night, I signed the receipt for $108. The next morning I went outside and she came down a short while later and she did not return the key. Checked my bank statement a couple of days later and the charge for $108 was posted.

A couple of days later there was an extra charge of $237 for another 2 night stay for a total of $345. I also got hit up with about $ in fees as the extra $245 caused $510 in bank fees as everything after that to bounce. I disputed this with my bank and BBB and to no prevail. $755 total out of pocket charges.

I checked into the hotel with my girlfriend and payed with my Visa/debit card and was charged $108 for one night, I signed the receipt for $108. The next morning I went outside and she came down short while later and she did not return the key. Checked my bank statement a couple of days later and the charge for $108 was posted. A couple of days later there was an extra charge of $245 for another 2 night stay. I also got hit up with about $800 in fees as the extra $245 caused everything after that to bounce. I disputed this with my bank and BBB and to no prevail. sincerely;

My husband and I spent one night at this hotel - Oct 27th 2008. We had an early flight the next morning for New York. The next evening, on getting ready to to to bed I reliazed I had left my brand new nightdress and housecoat in the room back at the Super 8. We were spending 3 nights in New York and decided that we would go there on our way back to Sarnia and collect my things.

On getting to the motel, I went to the front desk and explained that I had left these items in the room and they just said We are not responsible for your items. I asked if they could check the room and they said NO they would check with the maid when they see her. They also told me I could check back the next day. But as we lived in Canada - 2 hours away from this hotel - I asked them to call me with any information. They said they would if they found anything.

They did not call me, I had to call them back the next day. The Manager was very rude and said again We are not responsible - and hung up the phone. If I had left a bag in the lobby and it went missing I could understand them not being responsible for that but we left the room, locking the door, and only them or a member of their staff would be the next ones in that room. So someone stole my property. This should not be allowed to happen. And to be treated like I was the criminal is not right. They should not be in the customer service business.

I do not think they can just say We are not responsible They are responsible for the contents of that room and anything left in it should be either kept for the customer to pick up or it could be mailed with the customer paying the postage. They should not be able to keep property and just say We are not responsible

Them rooms at concordia super 8 were very unsatisfying and i would have rather stayed in my vehical.i do have to say that there were 3 housekeepers that made my stay as good as they could considering.Someone needs to check into that place and new management.

the room i first stayed in was very dirty the bedding and blankets was all stained,there were bugs in the bathroom sink and floor,the toilet overflowed when i flushed it.then i said i want a different room they put me in a room that was 5 times worse then the one i was in.

I called to get a room for the weekend of July 28th to 28th to visit my daughter after Hurricane and was told that they did not have rooms but that one had just come up at a price of $132.00 that is what they had and that Demand was high. A month earler I stayed at this same Motel at a price of $42.25. I just feel like they more than doubled the rate due to Price Gouging techniques. They claimed the Red Cross and Emergency Workers were taking up most of the rooms. We only saw one ambulance and that was it.

They told us that we could not change rooms the next day to a more affordable one if one came up. I was very dissappointed...the hot tub did not work...there were kids throwing rocks at our room and basically the so called complimentary breakfast did not even have coffee two days in a row...nor fruit and warm milk. This Motel did not want to honor Hotels.com prices.

We ended up paying $271.18 instead of the regular rate of $85.00 for two nights. This was a hardship due to the fact that we just wanted to see our daughter and check on her well being since she rode out the storm etc...she is a PA/Medical student and I hope this did not happen to anyone else.

It was dreadful. A family brought a dog, clearly no pets signs on all doors, pool was FILTHY, my fiance cleaned it out, then family thru their filthy pup in there, we did not use pool, we spent money on public pool at nearby Fredericktown MO. That was Sat Morning. Dog was still there Sunday when we checked out. Side doors do not lock for security, however signs clearly state they are locked for our protection. NOT. Worst yet, dog kept jumping on me and family was like bad parents with a terrible twos toddler, didnt even get up to get the dog off me, three times (I was in a lounge chair). It left **** on the property, I actually watched once, they had no desire to clean it up.

Sat night we go to dinner for Mexican food, and decide we want an ice cream from Sonic. We bring it back and think the pool only has one gal in it now (it is daylight about 630-7 pm) and my fiance had cleaned the pool out HIMSELF with the super 8 net for about 10-15 minutes so the pool still looked very decent thanks to my fiance. We began to walk fully dressed, no suits, to the pool to have our ice cream pool side. The woman exits the pool, she is very large and very high on something. There are several beer cans and an empty twelve pack container on table. Drunk man cant get gate open and tries 3-4 times, obviously her partner named Bruce, know cause she kept yelling it. He gets in, they are icky and I am no better than anyone but they are icky, dirty, high and yelling. He proceeds to take out his family jewels if you will and they begin to have sex in the pool right in front of us.

I get up, sick to my stomach, this was after I had already complained nicely to an Eastern Indian man at the desk about the dog deal earlier, he could care less. I got an I am sorry. I then go in and say that is it,, (while he is attempting to check in a new guest), now you have two intoxicated people having public sex in the pool. He does not get up, he does not handle it, just oh no, so sorry. We go back to room. Next morning we kill 2 roaches near the bathroom sink. We tell [their] decent employee, Kathy at front desk and she said she got numerous complaints about the dog, but that they were still allowing them to stay there. Further more she was as sick as me about the sex and the bugs.

I would NEVER stay at one of those again, and i have in the past and had no problems, this was our engagement weekend and the memories we will always have. Unbelievable!

We were 57 miles from home and head winds were too bad to pull our trailer so we tried to find the cheapest room we could. $70.00 for this room. nails on front of furniture holding it together, with water damage to furnishings. Room extremely small. This has been the worst room we have stayed in on our 1000 mile trip. terrible!!!!

Just a really bad mood

I was supposed to stay in a Jacuzzi room at your hotel this past Saturday night (June 28, 2008) with my boyfriend. I reserved the room online, like I am accustomed to doing, and was certain everything was okay. Upon arrival at the hotel, the desk clerk (I apologize but I did not get his name, he was the only one working at 5:45 that evening) asked how I was paying. When I replied "Cash," he said I would have to hold the room via credit card for the evening and pay cash upon check-out the following morning. I'd never encountered that before, but that was fine with me anyway. He took my information and said (exact words) "I just need to get an imprint of your card." I handed him my debit card, he filled some more papers out, handed me my keys and said "thank you."

To my room I went. Unpacked my bag and prepared to take a shower. Mid-way through my shower I heard someone enter my room. It was the desk clerk! And I was in the shower! He said "excuse me." and I said "excuse me I'm in the shower!" so he said (still in my room), "your credit card was denied." and I said "ok, I'll take care of it when I get out of the shower."

Once out of the shower (and after attaching the safety lock on my door to prevent future invasion), I contacted my boyfriend, who was on his way to the hotel, and asked him to give the clerk his credit info when he got to the hotel. Before I could even finish dressing, another knock - and another intrusion - by this large man the desk clerk. He couldn't get through since I'd put the security lock up. But he was Yelling this time. "YOU NEED TO COME TAKE CARE OF THIS." I said, "sir my boyfriend is on his way, he'll be here in minutes." NO YOU NEED TO COME NOW. "Five minutes sir."

He left. I called my boyfriend who promised me he was on his way. I finished dressing, picked up my phone and room key and went downstairs (leaving my purse/wallet/money/car keys/etc. In the room). I waited for my boyfriend for a few moments by the back door. I then heard a lot of voices coming from the lobby, so I thought it safe to go that direction (the desk clerk was honestly scaring me at this point). He was behind the desk when I got there, and I told him my boyfriend was on his way and I was waiting for him there rather than in the room.

"you're too late" was his response. He requested that I leave the hotel. "whatever, I'll go get my things and leave the room," I said.

When I got to my room, there were POLICEMEN in there. Five of them. Going through my things. Dumping my purse and all my belongings onto the bed. Seriously? I weigh one hundred pounds. Was this large 300 pound plus man afraid of me? So I told the police officers what had happened and they chuckled. Laughed out loud actually. They said "I'm sorry but he is asking you to leave.""Gladly" was my response.

This was the worst super 8 i have everstayed at.The front desk clerk was rude.When we went to our room it stunk it looked like it had not been cleaned for months tv had a layer of dust on it floor was filthy there were dead bugs in the bathroom on the floor. The chairs had cigaret holes in them.The bedding didnt even have fited sheets on them.

The outdoor pool was filthy dead bugs and stuff floating in it.Looked like it hadnt been cleaned in months also. Paid too much for the way the room was.It was filthy and disgusting.We were in town for my daughters national tumbiling meet and that was the closest motel that wasnt already booked and outragouse in price.

I made a reservation 2 weeks in advance at Super 8 and was quoted the rate for that weekend. Upon arrival he tried to change the rate for myself and another person who was in the lobby at the same time. He was extremely rude but gave us the price we were quoted. When I entered my room I noticed a large amount of flies in the room. I went into the bathroom and found dried vomit on the toilet seat. When I went to the desk to complain I was told that their was no one available to clean the room. I told him my room needed to be cleaned now, so he responded he would clean the room in the next ten minutes. I returned 15 to 20 minutes later and found that someone had been in my luggage. At that time I gathered my belongings and went to the front desk and demanded a refund. He gave me money back,and I had to spend more money than I had budgeted for expenses. Other guests had equally horrifying conditions.

I returned on Dec. 7 and 9 to ask for the owners' name and was refused that information, and after several minutes of me trying to explain the danger that the guests could be in, telling him that I was going to do anything in my power legally to shut them down, he informed that I didn't know who I was messing with. I have filed a formal complaint with Super 8, and the franchise owner has 7 business days to respond to me. I would like to know who regulates hotels, and who else I need to contact to have this establishment repaired (if that is possible) or shut down. Thank you.

I did not get a refund for the two nights I did not stay during a 5 day reservation. I only stayed 3 nights and attempted to get a refund on my credit card.

Our stay was from 06/30/2006 - 07/03/2006 stay was due to Softball Tournament arriving late in the evening and leaving early in the mornings This was the worst hotel to stay at, we reserved 8 rooms all 8 rooms had problems

We had to get our own towels daily, rooms not clean, Mold in all rooms. Charged more then what was given as a receipt. My unit alone room 1068 soap dish fell off the wall during a shower the soap plate that fell off wall was full of MOLD! the ceiling has mold from a water stain and the plaster and was missing, Cockroaches in room. doors didn’t close properly, keys had to be reset daily, floors and stations were dirty.

I arrived at Super 8 in Corpus Christi TX about 5 PM on 6/1/2006 & they put me in a room and when I walked in with some of my luggage the carpet went slosh, slosh and had about 1/2 of water in it so I went back to the office and they had no other room to put me in so they moved me to Travelodge right next door and they wanted me to pay $25 additional then I paid by credit card to Super 8 and they went to Travelodge to run my AMEX card because their computers and everything was broken so I told her I wouldn't pay $25 extra because it wasn't my fault after booking approx. 1 month ahead of my arrival and they both told me it wasn't their fault either.

I don't care whose fault it was, I was the one being put out and embarrased in front of other patrons, so then Travelodge decided against the additional charges and booked me in for the same charges as Super 8 and they talked like both Motels are connected like in the back office so there shouldn't be any problems she told me so I moved in and went to breakfast one morning and at night I went to get a coupon for the complimentary drink that comes with the room as well and a young gal at the front dest said I couldn't have the breakfast nor the drink because I wasn't paying full price for my room and she said she owns the place and that's the way it is.