Complain about a product or service

Sunterra Resort

Sheila of Rahway NJ (02/27/07)

I originally purchased my Timeshare through Pelican/Flamingo Resorts in 1990. My original contract states that I am responsible for an annual maintenance fee only, the resort carries all other insurances which are included in my fee. Sunterra is now the current owner of this resort. When they first took over they attempted to charge a special assessment fee, for hurricane damage. I refused to pay it due to my contract agreement. The company is now charging a reserve fee in addition to my maintenance fee. I am again refusing payment due to my contract agreement. They are now stating that my original contract is null and void since they are now the owners. I have never received or signed a new contract with this company. They are claiming that I do indeed have a new contract but are unable to provide me with a copy. I informed them that I plan on paying the maintenance fee only until they are able to show me legal documentation of my responsibility to pay any other fees. I have since paid only the maintenance fee. The company has accepted my check, however they are not allowing me to use my timeshare. They have not contacted me nor given me a copy of the bill or contract that I have requested. I have no problem paying this fee if they can provide me with the documentation that I requested. Am I responsible for this additional fee? Is my original contract voided under new ownership?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Travel