Summer Bay Resorts

I was scammed by Summer Bay Resorts. My boyfriend thought he had won this great offer so he rang up about it. It was supposed to be a free holiday but then they said that we had to pay $898 which we did. We felt pressured into purchasing. We were not informed about the 7-day cancellation period or else we would have done that. We were offered more during the phone conversation than we actually got which is false information. They offered us 4 theme park tickets instead of two + car hire. But once the package was purchased, these extras just disappeared. They did not inform us about the age requirement/earnings requirement about this package. They did not inform us about all the hidden costs until after the purchase took place. They did not inform us about many of the terms and conditions. They just fed us false information in order for us to purchase the package. The package runs out in June 2012 and I tried to get a refund but to no avail. Is there anyone out there who can help me?

I placed a order for a Oreck air purifier over the phone and and after that a operator told me about this "great vacation deal " for only $242 with a $1,000 value from Summer Bay Resorts, for 4 days/3 nights in Orlando and 3 days/2 nights in Bahamas and 3 days/2 nights in Daytona. Also, I had a year to make my reservations.

So I bought the vacation and about two weeks later, I lost my job and called to get a refund. I talked to Mary, the manager, and she told me that there are no refunds after the 7 day cancellation policy that was sent to me in the mail, about 7 days after I placed the order. And that I could sell it myself. Just recently, I talked to Nick *** who is the manager also of Summer Bay Resorts and I again asked for my money back because of job loss. And he also told me no.

Well, economically, I lost $242 and I lost my job so that money would have been spent on bills, not vacations. Also I feel that these people are scammers. They don't tell you that this resort is a time share and you have to sit for 90 minutes per vacation to listen to the speech and also they don't tell you about the 7 day cancellation policy until you receive it in the mail 7 days later.

I was conned into purchasing a vacation package that they would never allow me to use. It's a long story, but basically they assured me 100% that my transaction would be fully refutable as well as I could travel with anyone I wanted to, provided they were at least 23 years of age. When I went to book the dates of travel, they completely took back what they said, told me I had to travel only with a spouse, and that the transaction was not refutable in any way. They would not keep their word (it's clearly on recorded conversation) nor would they refund my money. I'm extremely upset that I have been scammed. $208 total, which, to a military family is quite a lot. They need to refund my money. They were 100% dishonest with me, and I am ready to sue if need be.

6/3/08 I was sold vacation pkgs via phone-must attend timeshare sales(not disclosed upfront)-That I can SELL it on EBAY-"everyone does"-which is illegal I found out. I did call wi/7 days to cancel yet only refunded $300 of $498 my Cr Card! I decided to try it (since they have my $198) No confirmation of Napa sched hotel as promised. I called mult times (on hold..), got runaround. Napa hotel promised by Sales is NOW "extra" cost $45/nite! Or you get the low end hotel(verbal)Never got confirm by email or website(as promised by sales) I paid tax $15/nite-3 nites= $45.They wont credit bk as promised on 6/26/08(I cancelled trip since they couldnt confirm anything!)Only 1 point of contact they tell me-who only yells and changes subjects.

Disconnected or put ON HOLD for 30-45 min ea time I call to get info, then transferred or cut off!Call Ctr cant find my name, phone, etc. After 20+calls I get thru to/QA person-James B. or Jeff (changed name to Chip). They talk over me, change subject, blame me, yell, no solution to get MY money or straight. $198 + $45 time I spent on hold and lectured and yelled at. This co are CONS-they use high pressure & dont deliver!Many complaints online. They need to be shut down.

But we have not been able to use this thing at all, not one day. They have frozen it and they add late fees every month and they add all these extra fees they are saying that we owe well over 1500.00 to them now. We are so upset because we paid opver 14,000.00 for this thing and we have paid 525.00 and 545.00 for the two yrs maint fees and not able to use it at all.

Please help us with this scam. they are ripping off people all the time. All the staff that was there when we bought this thing has been let go, they are all new staff now. I have written to them from the very first back in 2005 asking for our money back because they had lied to us and they said it is your workd against us, the others are all gone now. So what can we do?