Spirit Air

They oversell too many tickets. Hundreds of people, many families' vacations were ruined on that day. We waited over 2 hours to get bumped. They sent us to US Airways whose flight departed 8 hrs later. The worst part was US Airways refused to issue us tickets because Spirit Air has not paid them. We were kicked back and forth between Spirit and US Airways. The Spirit agent was extremely rude and looked at us like we were stupid and said we checked in too early. So we waited for another 6 hours to check in. Still no tickets!The Spirit agents on the first shift were gone, so we had to deal with the agents on the second shift. They tried to avoid us. The supervisor said she would look into this and hid in the back for 2 hours. So we missed the second reservation! We got our third reservation until one of the other party pounded on the door and caught the attention of the security. A total of 12 hours' wait at the airport!

If you have other choices, try the other choices. Spirit Airlines is not cheap at all. It charges for everything, carry-on bags, pre-selecting seats, printing boarding passes. They deliberately split a family when assigning seats. I don't believe it was random. Because another family who sat in the same row were assigned to B, D and F, and we were assigned to A, C and E. They told them they should pay if they want to change seats. The stupidest airline and stupidest staff I've ever seen!

A simple flight from Denver to Dallas/Fort Worth on this airline turned into a nightmare with lost baggage, no customer service, full voice mails, no returned phone calls. This resulted in an elderly female having to spend money on an emergency room visit to have her medications replaced and more money to have clothing and articles to visit her niece. With non-educated, no customer service employees and a non-existent company with a call center in India, this will not be an airline to choose or recommend in the future.

I think you overcharge for luggage. You do not offer anything free, your people were rude and unprofessional. The plane was over one hour late taking off. It took us over one hour to retrieve our luggage. On our return home, everyone was complaining and said they would never fly your airline again. Very dissatisfied with the service.

I am writing to you all to share my horrible experience at DFW Airport Spirit Airlines ticket counter on May 15th, 2012. I arrived to the counter at about 5:50pm and there is a line full of people, not a surprise. We are standing in line reading the sign that says that if we check in through the ticket counter, there will be an additional $5 charge. So since there was a line, we went to the kiosk next to it and waited while others got their boarding pass to their destinations. I put my credit card in and my itinerary populates and go through the motions and it says, "Unable to assign a seat. See a ticket agent." We tried it again and it says the same thing.

We got back on line and the ticket agent yells across the line and says, "Where are you all going?" We say, "Chicago." She says that flight is closed. I said, "We have been in line for over 30 minutes, went in check in on the Kiosk and it says to check in with gate agent because one of two seats isn't available for check in." She says the flight is closed. I told her that we need to get on a flight as I am going to do a medical clinic. She says the next flight is in the morning and it will be an additional $125. I said, "It is 6:22pm and you're telling me the flight is closed?" She says, "We close flights 30 minutes prior to departure." I say, "We have been in line since 5:50pm and stepped to the kiosk and it said go back to the ticket agent only to learn that the flight is now closed. What kind of sense does that make?"

Carmen is the ticket agent I am dealing with and she says that there is nothing anyone can do at this time as the flight is closed. I say this is crazy. At that point, the ticket agent next to Carmen snickers and says unless we're physically in front of her, we are not at the ticket counter. Interestingly enough at the same time, she is checking in another customer for the same flight to Chicago. I tried to explain to Carmen the importance of this flight only for her to roll her eyes and say there is nothing she can do and there is no one that can listen to me as the supervisor on duty is working the two flights, one of which was ours. I again asked to speak to someone in charge. She says there is no one in charge to speak to me as that is not the way they operate. I say this is preposterous. I asked for her name and of course, the ticket agent next to her starts to snicker and laugh again. Carmen, at that point, says the only name she will give me is her first name as she doesn't have to give her last name for complaints. I say, "You have it all figured out, don't you?"

So given no choice, I had to go to the American Airlines ticket counter and purchase two tickets to Chicago for $824 getting us in as scheduled. I cannot believe that Spirit Airlines has such poor caliber and incompetent ticket counter staff working in DFW. Unhelpful, unprofessional and worst yet, demeaning and inappropriate forms of communicating. I as you all, if getting there with more than an hour to spare isn't enough and then to make matters worse because one isn't physically in front of the ticket counter help, they fail to see the existence of people in the line. I as you all, is that the best way to run a business? To simply make it difficult for paying customers to get to their destination of choice, only then to have to pay more on a different airline. How can this be the best way to operate a company? Please advise.

This airline does nothing. They are rude, lazy, unprofessional, and downright mean. The flight was delayed, and no one would tell us anything. Then by 2:00am, we were told that the flight was cancelled; and then it took 2.5 hours to get another flight, room, or both. We had to drive almost 2 hours to another town to get another flight with layover and not the airport that my our is at. So now, we need to make arrangements to home from the airport.

The staff was awful - one was sitting relaxing in a wheelchair, which I feel was so rude and disrespectful to those who need the chair; and also, another staff member was sitting on top of her counter laughing and not caring what we all were doing, and the last staff member was sitting having his dinner. Mind you, we all sat in that airport from 7:00 until they finally told us at 2:00 that the flight was cancelled. Not once did they offer water or coffee. One man needed his insulin, and they would not get if from the plane. How would it look if something happened to him. Think about that in the corporate office. You will be hearing from my attorney in the very near future. You all should be ashamed to call your self agent of the public.

Fraud/Theft - I signed up and paid for their $9 club. Spirit never activated nor would they honor my membership over the past two months unless I pay again.

We were given vouchers for two free trips anywhere they flew for giving up our seats. We called to make reservations only to be told we could not use them when and where we wanted. There were no seats available. There were seats online, they didn't believe that. We gave them three different places two different months only to be told no. I was on the line for over an hour. Finally, they gave us tickets to where we really didn't want to go and for dates we really didn't want only to have them charge us almost as much as if we were to have purchased online.

When questioned, I was told there were special fees for this flight. What? When I asked for someone higher, I was told that there was no one higher. I said of course there was and I wanted to either speak to them or get a number so I could call them. No, that wasn't happening either. I did end up hanging up on them with no results. We will be turning them in to the BBB as well as the DA's office. I have also sent an email to the company. Hopefully someone will help.

I have been on hold for 35 minutes for a supervisor - I am so annoyed. I called with a simple question and the moron on the other line couldn't help me so I asked for a supervisor and was hung up on. I called the 2nd time and the same thing happened. Now, I am so angry that I will not give up calling even though it is costing me more time and my nerves are boiling. I got the supervisor. Is he in India (his accent)? And, he did not understand what I needed.

In February, my husband and I booked an $800 trip to New York through Spirit Airline for a trip in July. In March, my husband and I decided to cancel the trip because I have to move a family member here from Iowa. So I asked for a refund through Spirit's online site. It stated that there was a $250 cancellation fee, which I understood. What I don't understand is that the $589 due to me has to be in a credit to the airline and that credit has to be used in June. So they are going to force me to have to take a trip in June (which is not going to happen), but they will get the full amount of money, $800, that we paid for a trip in July. I cancelled 4 months ahead of time. What a joke! It's no wonder they are making so much money. They rip people off who have actual legitimate reasons to cancel. I will stick to United Airlines.

On a trip to Fort Lauderdale on March 9, 2012, the flight attendants were promoting the Spirit Air MasterCard through Bank of America and offering 15,000 free Spirit miles good for 3 round trip tickets to anywhere Spirit flies. We like to travel the Caribbean, so we asked the flight attendant if there were any restrictions or blackout dates associated with those miles. She assured us that there were no restrictions, so we decided to apply for the card. Now, two months later, when we are trying to book award travel, we are being told that there will never be any award travel seats available for travel between Myrtle Beach, South Carolina and St. Marteen, which is where we like to frequently travel. So we have been lied to in order to sell us a Spirit MasterCard. I guess I should have expected this type of deceitful business practice from Spirit, but shame on Bank of America for associating themselves with this type of consumer swindling!

I paid for my ticket. I also paid for the $25.00 insurance. I was told I would be charged $5 to $10 for bags if I did not check them in online - I did. When I got to LAX, the flight attendant told me I was overcharged. I was charged for a carry-on bag, but he could not help me. He told me to call Spirit when I get to Detroit. I did and I was told by two people from Spirit that I would not get my money back ($58.00 charge). I will never fly Spirit again and I will tell everybody this is the worst airline in the world.

I just received an unauthorized $59.95 charge to my credit card for the $9 club. I cancelled membership before the charge went through. Their customer service department won't reverse the charges. This is a total scam and now I see a ton of people going through the same ordeal. This is stealing. I am contacting my attorney general and suggest everyone else to do the same!

I was on a flight from FLL to LAX when my flight was canceled. I am an amputee, in a wheel chair, who is accustomed to traveling on my own. I was not able to get another flight for 25 hours. While the ticket agent was making arrangements for my hotel stay, she hit my remaining leg with my suitcase, severely injuring me. Paramedics were dispatched. I have incurred medical expenses and emotional distress on account of this injury. The wound still has not healed. While I plan to contact the Aviation Consumer Protection Division, I want the address of the Spirit Airline representative in charge of customer complaints. One would assume that airline personnel are properly trained to handle handicapped persons without injuring them.

CEO and Spirit Airlines refused to refund a payment for ticket. As a Vietnam vet myself, this is the last time I ever fly Spirit Airlines. The CEO has donated $5,000 to Wounded Warrior and refunded the $197. Why? Because Spirit Airlines was going to suffer lost revenue. How many millions will they lose? I feel sorry for all the Spirit Airlines employees because of the CEO. That guy has no heart. He gives corporations a bad name as being greedy. I just don't get it. Only because the CEO was going to lose money was his motivation. I would have had more respect if he didn't change his mind. It's too little and too late. I can't forgive the guy, because he would do it again if he didn't get caught. What a low life.

I flew Spirit Airlines on April 30, 2012 from Detroit to New York City. To start the trip off, our flight was delayed an hour and a half because a stewardess had not shown up for work that day and they were trying to find a replacement. Once my travel group and I had landed at LGA, we head to baggage claim and I come to find that another woman and I on my same flight were missing bags. We go to the baggage service department and wait 25 minutes for a worker to actually show up and help us out. We filled out forms and were told that Spirit would contact us when they had located our bags.

Three hours later and after still hearing nothing from Spirit, I called them myself and they had said they located my bag, it was in Las Vegas, but that it would be in NYC by 7 p.m. that night and they would call me when it arrived. By 8 p.m., I had heard nothing so I called and a worker literally yelled at me telling me that I need to stop harassing her about the whereabouts of my bag and that when it is located, I will be notified, which clearly I wouldn't be. She said it might be arriving on a 9 p.m. flight from Myrtle Beach. Two hours later, she called me back and said she simply does not know where my suitcase is and to call back tomorrow and maybe it will be there. I spoke with a supervisor after this who then proceeded to tell me that she had a plane coming in and "had no time to deal with me and my problems" but that she would call me that night, which she never did.

The next morning I called the airport and they had finally received my bag. Not trusting them to deliver it to my hotel, I went to the airport myself to pick it up and my brand new luggage was stained, scratched and torn on the seams. I was told there was nothing they could do about the damage, that that is a risk a traveler takes, and I was promised a $75 voucher which I never received nor was there any way of them sending me one.

Customer service is horrible, I will be filing a claim against them for expenses and the inconvenience that occurred due to their stupidity. It's the worst airline around and I will never fly them again and I will make it my personal duty to make sure no one I know does either.

Spirit Airlines has just committed business suicide by denying a terminal veteran a refund after his doctor verified his condition and ordered him not to fly. What 'doesn't fly' is this Airline's policy toward terminally ill passengers/veterans. However, this isn't the first complaint I found on Spirit Airlines. May Spirit Airlines belly up soon!

I was waiting in line to buy a ticket on 04/30/12 at 9:00AM. There were two Hispanic females at the counter for Spirit Air in Chicago O'hare Airport. They were very disrespectful and rude. First, they allowed other customers to approach their counter before me. I had been standing in line almost thirty minutes to an hour before either female acknowledged that I was even standing there. I had arrived at the counter before the other customers had arrived and they were waited on before me. I asked the two females if there was a problem for me to wait in line and for other customers to be allowed to go in front of me. They both laughed and then communicated among themselves and called me a black ** in Spanish, neither of them being aware I speak some Spanish. I was able to get their names from their name tags on their uniforms. Amelia and Nancy. I did manage to speak with a floor supervisor by the name of Alvin **, who appeared to not have interest in my complaint. I was a first time customer with your airlines. I walked out of your airport vowing never to return.

Free Spirit is not as it is advertised. I've been charging on my Spirit Mastercard to accumulate points for travel, to only be told there are only a limited number of seats for the "free spirit" rewards and they were not available on the dates I needed? Some rewards. They make it practically impossible to use your points, but, of course, I could purchase the tickets for the same flight? Makes no sense, just more misleading advertising from Corporate America.

I shall never ever fly Spirit Airlines again. My reasons why? Here's the short version: My wife and I were originally scheduled to arrive back home on Friday, 4/27, at 9:13 a.m; however, Spirit canceled our flight and told us that we would not be able to leave Costa Rica until Wednesday, 5/2, a whopping five day delay.

For the long version, please read on.

Friday, 4/27, at 6:30 p.m.: My wife and I were scheduled to fly out of San Jose, Costa Rica via Spirit Airlines on Friday, 4/27, at 1 a.m. We checked in online from our hotel at approximately 6:30 p.m. It appeared that our check-in process went smoothly until we noticed that Spirit Airlines had changed the flight itinerary on us without any notification whatsoever. When we originally booked our flight 2 weeks ago, we were scheduled to fly from Costa Rica - Fort Lauderdale to arrive at Chicago O'Hare at 9:13 a.m. on Friday, 4/27. Upon checking in online, we saw that we were now scheduled to arrive in Chicago at 6:16 p.m. That was over 9 hours after our originally scheduled arrival time. Again, no notification whatsoever prior to checking in. At this point, we were hopeful that Spirit can help us get home closer to 9:13 am. than 6:16 p.m.

Friday, 4/27 at 10:30 p.m.: We left our hotel at 8 p.m. and arrived at the airport via taxi at 10:30 p.m. As soon as we walked inside the airport, we saw a big screen TV display showing us that our flight has been cancelled. We did not receive any notification whatsoever that the flight would be canceled until we arrived at the airport. No emails from Spirit whatsoever regarding the flight cancellation (and yes, they obviously have our email addresses on file). This was where the real fun begins (and by fun, I mean misery).

Friday, 4/27 at 10:31 p.m.: We saw that a line had started forming near the Spirit counter at the airport. My wife and I went to the end of the line and there were roughly about 30 people ahead of us. It was not a very long line at all but little did we know at this point in time just how long we would be standing in this line for (Hint: a very, very long time).

Sometime between Friday, 4/27, at 10:31 p.m. and Saturday, 4/28 at 1:25 a.m., Spirit Airlines agents started dealing with upset customers whose flights had been canceled. My wife and I were a bit disheartened when we started noticing some extremely upset customers who talked with the Spirit agents. Uh, oh. We heard the rumors of people telling us that Spirit Airlines cannot fly people out of Costa Rica until Monday, 4/29 at 1 a.m. and that all they were willing to offer is a stay at a nearby Hampton Inn or Holiday Inn along with a food voucher for $50. We saw cops being called into action to deal with upset customers. Time passed by painfully slow for my wife and I and we ended up standing in line for nearly 3 hours before we were helped by a Spirit agent.

Saturday, 4/28 at 1:25 a.m.: After standing in line for nearly 3 hours, my wife and I were finally able to talk to a Spirit agent. He told us that our flight was canceled because an airport ramp, which had been under construction for about a month, had been closed and that was the ramp that Spirit airlines uses to fly in and out. "That's the only ramp that Spirit can fly in and out of?" I asked, but I got no straight answer from the agent. I actually still do not quite understand why/how the flight was canceled. All I know is that Spirit was fully aware of these scheduled airport ramp closings and yet they scheduled their flight extremely close to the scheduled ramp closings. No other airlines flew out of this airport around this time of the day. I asked if this flight cancellation was weather-related. The Spirit agent told me it was not weather related.

The Spirit agent told us that the earliest Spirit can get us out of Costa Rica is Monday, 4/29 at 1 a.m. and that Spirit had been trying to book people on earlier flights on other airlines but that they were all full (I would later find out that this was a complete lie). He gave us the following not-so-ideal options: a) Wait at the airport and try to fly out of Costa Rica via Spirit Airlines on standby; b) Go stay at the Holiday Inn and wait until we can take the Spirit flight out of Costa Rica on Monday, 4/29 at 1 a.m. If (and that's a very big if) Spirit can find a flight on another airline prior to Monday, 4/29 at 1 a.m, we will be contacted at our hotel. This basically means that we are stuck inside the hotel waiting for communications from Spirit. I'm sorry, Mr. Spirit Agent, but my wife and I did not come to Costa Rica to stay at a Holiday Inn and eat at Denny's right across the street.; c) Get a refund on the 1-way portion of our Spirit flight back home and we can book with another airline on our own.

I asked the agent if we can take the hotel voucher and then get a refund later on if we can book a flight with another airline. The agent first said yes and then seconds later after consulting with a colleague told me no, I have to either choose between the hotel voucher or the refund. I told him that since there's no internet connectivity at the airport and because there were no other airline agents present at the airport, I had no way of checking for other flights. He told me, "Sorry, but that's the policy (he told me that line over and over and over again)."

Saturday, 4/28 at 2 a.m.: We had now been waiting at the airport for 3 hours and 30 minutes. My wife and I were tired and frustrated. We looked at each other and decided that we should stay at the Holiday Inn and hope for a flight out of Costa Rica sometime before Monday, 4/29 at 1 a.m. (I would later realize that the agent never booked us for the 4/29 flight). The agent gave us the hotel voucher. When I asked him for a food voucher, he told us that food vouchers will be handed to us at Holiday Inn if we are stuck in Costa Rica beyond lunch time and that we'll have to wait for it.

Saturday, 4/28 at 2:30 a.m.: We arrived at Holiday Inn and the first thing I did was to jump on the internet to look for flights out of Costa Rica. I was not at all surprised to find that there were, in fact, many available flights (economy class) out of Costa Rica on the other airlines, all departing within the next 12 hours. My wife and I decided not to book anything at this point, though, because we were still hoping that maybe, just maybe, Spirit will come through and help us get home soon. We had been up since 7 a.m., decided to go to bed. We were dead tired at this point.

Saturday, 4/28 at 8:55 a.m.: My wife and I got some free breakfast and I decided that maybe I should just call the Spirit Airlines 800 customer service number. A Spirit employee picked up the phone at the other end of the line and I explained my situation to her. She told me that the earliest flight out of Costa Rica is Wednesday, 5/2 ,and that my wife and I were not booked on the 4/29 1 a.m. flight. I told her that it was unreasonable for my wife and I to be stuck in Costa Rica for 5 extra days. She told me, "Sir, I understand your situation but (she told me that line over and over and over again)." She told me that she can offer me and my wife a voucher for $50 each. When I asked her what the voucher can be used for, she told me that I can use it to book a flight with Spirit Airlines in the future. What!? I'm thinking, "Um, I don't think I'll ever fly with you guys again." I was surprised the Spirit agent didn't laugh in disbelief when she told me that.

I told the Spirit employee that I was informed by the agent at the airport that they would try their very best to book me on an earlier flight on another airline free of charge. I then proceeded to tell her that I saw a whole bunch of flights back to Chicago (on other airlines) and asked her if she can please book a flight for me. She told me that only the agents at the airport can do that. I asked her if she can please connect me to someone who can take care of this for me. She told me that she had no way of contacting someone who can take care of this for me and that I had to go to the airport to take care of this. I told her that I was not very confident that a Spirit agent at the airport could help me with this since no one could help me with this last night (i.e. earlier this morning) even though there were a whole bunch of flights available on other airlines. She responded with her favorite line, "Sir I understand your situation but..."

I asked her if I could get a refund on the 1-way portion of my Spirit flight back home even though the Spirit agent at the airport told me that I cannot take the hotel voucher and the refund. She put me on hold for a few minutes to consult with her supervisor and told me that I can get a refund on my flight. I asked her if I could get my refund processed after I booked my flight on another airline just to be safe. She said, "yes, of course." I told her that I wanted to be certain I would get my refund when I called back later and asked her if she can please email me this in writing right now while I still had her on the phone. She told me that she cannot do that.

I asked her for her employee ID something to uniquely identify her. Again, she told me no. All she could tell me, she said, was her name and that I can be confident I would get my refund because my conversation with her was being recorded. I was in utter disbelief. I asked her for her name and she told me it's Daisy **, which I find interestingly funny since she spoke with a noticeable Indian accent. By the way, I've spoken to Spirit customer support 3 times within the past week and they have all been folks with a noticeable Indian accent. I obviously have nothing against Indians but I really do not enjoy dealing with companies whose primary support staff consists of off-shore customer service reps.

I asked Ms. ** to please process the refund right now while I had her on the phone with her. She proceeded to process the refund (I think, not yet sure) and told me that I should see the refund back on my credit card in about a week.

I hung up. End of story. The end result? I booked a flight back to Chicago with Delta Airlines and arrived at O'Hare 14 hours later than originally scheduled and $500 poorer (since the total cost of the cheapest one-way tickets back home from Costa Rica via Delta was much higher than the cost of the refunded Spirit tickets). BTW, when my wife and I were checking out of Holiday Inn this morning at 10:50 a.m., their employees told me that they had received no communication from Spirit regarding the canceled flight. I wonder if there are folks still stranded at Holiday Inn as I'm typing this.

It's a real shame how my experience with Spirit turned out to be. Our flight from Chicago to Costa Rica this past Monday was totally smooth. Sure, there was almost zero leg room (I'm 5'8" with rather short legs), my wife and I had to pay for our carry-on luggage, there was absolutely no freebies offered in-flight (no water, no soda, no peanuts, etc.), and they charge $5 per traveler to print the boarding pass at the airport but we really did not mind missing out on those "extra amenities" at all since we thought we were saving about $350 when compared to the next cheapest option. Well, we were wrong.

The statement you gave to 8 On Your Side news regarding the elderly man with terminal cancer who could not be refunded his money was extremely cold-hearted. No. Let me re-word that more accurately: stone cold, Ted Bundy cold. If a refund could not be issued, would it have killed you people to be sympathetic, apologetic, and slightly gracious in your choice of words? You basically told that man he can croak and thanks for the $190.00! How uncaring! How about "We regret the fact that we are unable to refund Mr. so and so's money at this time and are deeply saddened by the sudden and unforeseen situation that has prevented him from flying our airline on his original date and also in the future. He is, however, a valued customer and we would like to send this matter to our corporate office for further consideration."

I purchased a ticket on Spirit to Dominican Republic on spring break, because it was $80 less than American Airlines. Boy, was that a mistake. Spirit charges you $44 per checked bag, plus $25 per carry on, and if you go over 1 pound, they charge you 25 bucks. The service is horrific. The airplanes are filthy. Flight attendants are rude. They never even cleaned the plate. The seams on some of the seats were ripping. OMG, never again will I fly that crappy airline. I have told all my friends and relatives to stay away from that greyhound bus with wings. I hope someone files a class action lawsuit.

Don't do it. I did it last year and it is a scam. I purchased 2 RT tickets to Mexico. Their cheap ticket was more than Delta by the time they added a charge for everything, down to seat selection and $35 for your carry-on. In addition, they advised me that I would be contacted to see if I wanted to renew. Another lie. I saw it posted as a future payment by my bank and went to their website and followed the steps to cancel the day before it was to be renewed. There is no way to determine if it went through and no way to send a note to customer service. I checked it the next morning to confirm and then re-entered it just to make sure. Then the next day, I did the same.

Now, they say "too bad, we did not process it till the day it was due. So no refund. Now we cancelled it in the early hours of the day it was due, took your money then cancelled your membership and no refunds". So I paid $59.95 for 4 hours of their $9 fare club. This is a scam. You will be on hold forever and then try to deal with someone who barely speaks English. Run away, use another airline. They stole my money and I got nothing for it. I just got off the phone with them today regarding this problem.

My checking account was automatically charged $59 for their fare club membership fee. I used this airline one time a year ago and had no idea that this fee would automatically charge me annually. When I called immediately, they refused to refund me stating that it is clearly stated on their site. I then asked the rep (from India) if they notify their clients if they want to renew their membership. Lucas said no. When I asked to speak to a supervisor (Clifton), he said that according to his record, they have proof that they sent me an email letting me know about the renewal and then asked him to forward that email or proof to me. He said that is against their policy. Don't know how to believe, I can't believe that our government are letting this stupid company get away with so much. I also put a complain to my state attorney office. We really need to start putting this company in place. It is ridiculous that they can do this and we consumer can't do anything about it.

I travelled with Spirit Airlines on the 9th of March. One of my luggage was lost and I had to be calling all the numbers but never got through. No one ever called me, even if I left a message and number. Finally, I emailed the lost section and was told via email to download the forms and return it. I did that and notified them, I was then told to post the original, which I did and it cost me $40 to post from Guyana, where I am at present.

I was told that it was received and the first form was not completed entirely and that I had to download another and fax it again with another $40 to send the original. Since then, no one has called me during my moment of loss and spending, nor have I heard from them. I am thinking of seeing my attorney if this continues because it was the airline who lost my luggage. My incident number is **.

Forfeited Ticket: I missed my flight at 7am. I called at 6am when I realized I wouldn't make my flight. I spend an hour trying to negotiate the change fee with supervisory staff. Once 7am arrived, my reservation was cancelled and all monies forfeited. No one was willing to work with me. They have very poor customer service. If not resolved equitably, this complaint will be forwarded to the Better Business Bureau.

I made a reservation on April 6, 2012 and called the next day to cancel the flight because the day my wife was going to fly out was going to change. I cancelled the flight and waited until today, when we found out the new date which she would be able to fly out. So I went online to book the flight to see that the previous flight I booked had not been cancelled. I called the 1-800 number and was hung up on the first 2 times after waiting on hold for 15 minutes both times. The third time, they said there was nothing they could. I asked to speak to a manager and he said it was not their fault and that instead of cancelling the ticket and getting a $125 cancellation fee, I should just buy another ticket through them! I told them it was their fault and the flight isn't for another 3 months and I still called back in 3 days of making the first reservation that they did not cancel.

I asked him why I would ever consider buying another ticket through Spirit when they are the ones that made the mistake! I had to schedule another flight out and still pay the $111.79 for the original ticket. They told me that they would have to look in their records to find the original call when I wanted to cancel the flight and would get back to me in 48 hours. How are they going to find my phone call in 2 days when they didn't even take down the number I called from? I want a refund for my original ticket purchase.

I just received a charge through my Visa credit card. I was not aware of this membership whatsoever. I have never authorized this transaction ever. I have called my red Target Visa card, disputing this transaction. I did not authorize this ever! I feel violated with this situation.

A friend and I flew Spirit Air to Florida. She paid her own way but we used my credit card to purchase tickets online, which is how they tied her name to my card. Spirit renewed her $9 fair club for $59.95 on my credit card after she had canceled Spirit and now flies Delta. I cannot even get a hold of a live person to dispute the charge. I get endless automated messages and when finally given the option of talking to a representative, I wait on hold for 5-10 minutes and then get disconnected.

I got a phone call from my passengers last night from the Fort Lauderdale Airport for some assistance. It seems that they were delayed in leaving St. Maarten and due to that delay (given numerous, I believe, 3 reasons and none made any sense), they had a misconnect and were left stuck in Fort Lauderdale. The Spirit desk agent in Fort Lauderdale was no help to any of the passengers in giving assistance in accommodations and/or rescheduling them on flights to their destinations, unless the passenger would pay the additional costs themselves! In fact, he actually left the counter. The police were standing by in case the stress level rose any higher.

At midnight, I was able to book my clients on the JetBlue flight the next morning at a cost of $530.00 per ticket for 4 tickets. I am requesting my clients get the full compensation for the JetBlue flights. It is your responsibility once you accept passengers to accommodate them to their final destination. The reason for the delay was yours, not the passengers'. You should have given them food and hotel vouchers. You did nothing. I would appreciate a prompt written response regarding this horrific issue stating you have issued the refunds.

Flight overbooked - My family had 4 tickets to fly Spirit Air. We arrived at the airport over an hour early as required. We waited in line then I tried the kiosk to check in and get our boarding passes. I tried the kiosk an hour before our flight. The kiosk stated I needed to see an agent. So, back in line we go. We waited and waited in line and it was getting close to our take off time. I got the attention of an employee and she instantly took us out of line. We thought she was going to help us check in to make our flight. Instead she moved us to another line where we waited over an hour for a manager and in the meantime we missed our flight.

The manager said all flights are booked and the next available would be April 2 which is the day we had a flight coming back home from our trip. We were refunded our price for the flight but inconvenienced then having to rent a car and drive 14 to 15 hours to our destination. I had purchased insurance for our trip and was informed I could not get my money back due to it being after the fact. I would like my insurance price of $98 to be refunded by Spirit. I will not use Spirit Air nor would I ever recommend them.

I had a $417 reservation voucher from a previously cancelled trip. I joined the $9 reward club and rebooked my flight (2 people). I called Spirit, got the confirmation code and directions on entering under the "Redeem Coupon". It wouldn't go through. "Call 1-800" I called and was told by the person that they can book the trip for me at an additional cost of $154 without bags and seat selection. **!

Why would I pay for the extra, when I already have the price ready to go? I asked for help getting the code entered. I was continuously told we can't guarantee the price. But I already have the price! I need the computer to accept the code! I was told to redo the entire process. Guess what? The price went up and still won't take the voucher code. I asked to speak to a supervisor and have been on hold for more than 30 minutes! Still no one on the phone! Warning! Warning! Warning! Never do business with Spirit Airlines! I wish I would have read these complaints first.

I was surprised to see a charge on my checking account for a renewed membership fee for this awful airline. There was no notice warning that this would take place. They state that they do not issue refunds for this. This practice should not be legal and I'm certain that it isn't. I would be interested in starting a class-action suit against this sham of an airline. Anyone interested?

Luggage was destroyed - We flew with Spirit Airlines on March 18, 2012 from Detroit to Ft. Lauderdale. Upon our arrival at Ft. Lauderdale, we waited for our luggage to arrive on the carousel. One piece was missing. We contacted the service desk at the airport. They spent approximately 30 minutes to discover that the bag had fallen off the cart onto the tarmac. They finally returned it to us, very scraped up from the pavement. We didn't complain, even though the luggage was brand-new and was just purchased the day prior.

On our way home, however, from Ft. Lauderdale to Detroit on March 25, our luggage was completely destroyed by Spirit Airlines. The wheels are completely non-functioning, as they have been mashed right up into the suitcase. The contents within the suitcase were smashed. These items were tightly packed in between several layers of clothing. I have never had items smashed that have been packed this way.

I sent Spirit Airlines an email immediately the next morning to advise of the damage. They replied by stating that according to the carrier contract online, they would not replace my luggage. They stated that I had to report the damage to the airport. We live in Canada and had a ride waiting for us since our flight was already a full-hour late. We couldn't miss our ride back to Canada. In addition, if the carrier contract is online, how was I supposed to read it at that moment in the airport?

I replied to advise them of this, and they said they would refund our baggage fee of $38. This just doesn't cut it! My luggage was brand-new the day before our trip for which I have receipts to prove. I also have photos of the damage that were taken at the Detroit Airport. There is no question that this damage was done by Spirit Airlines and their handling of my complaint has been atrocious. Please advise how I can proceed with this.

Obscene customer service. I got in line to check in with baggage 75 minutes before flight time. I was told that the woman in front of me was the "last" person. I had no idea what this meant as there were at least 15-20 people in front of me on line waiting to check in. An argument ensued between the "security" personnel who said I was late and another passenger who came to my defense. When finally at the counter, about 30minutes later, one representative began to check me in until the only other rep told her: "Do not check her in! She was late!" I stood there stunned as this rep was still taking money for 6 bags that another passenger was still checking in. I was dumbfounded and asked for an explanation as she was still checking passengers in and I had already checked in online. Apparently, since I did not have a printed boarding pass with me, I was not going to get on this flight. Additionally, the flight had not even been called for boarding yet! This went on for a few minutes until the woman barking at me told me to just walk away. I asked to speak to a manager and she claimed she was the operations manager.

I then asked to speak to her supervisor. She claimed she did not have a supervisor and I should contact Spirit directly and walked away. When I requested the phone number from the rep who was initially helping me, she said she didn't have it. I could not understand that and asked for the manager's name. She claimed, "I don't know her name. I forgot it." At this point, I had a panic attack and medic was there. I finally pulled it together and tried to make sense of the situation. At this time, the flight has still not been called for boarding. I made my way over to the "reservations" desk to rebook and was told by that Spirit rep that my flight had not boarded and I should go back to the check-in line and check my bags to get on flight.

When I explained that I had been in that line for almost an hour when the problem ensued, she responded with, "Oh, then, ask for the manager." When I told her that is where the problem occurred, she said, "Then there's nothing we can do. Good bye." I finally got a hold of somebody at Spirit via telephone and they told me, with thick accent, that I have to call someone in the States. They cannot help me. Once my plane leaves the ground, it will be considered a cancellation on my part, so I will lose $100 cancellation fee in addition to blah, blah, blah. And they can only give me a credit for $97. The ticket cost me $300. I told him it was unacceptable.

I wound up having to get on a flight on JetBlue, which ironically I bought the ticket for only about 20 minutes before that flight left the ground and pay $550 for a one-way back to USA. I already contacted Amex to dispute the charges for me and will be contacting Spirit. But from what it looks like on this site, I will get nowhere. Has anyone had similar experience in SXM?

My credit card was automatically charged $59 for their fare club membership fee. I used this airline one time a year ago and had no idea that this fee would automatically charge me annually. When I called immediately, they refused to refund me stating that it is clearly stated on their site, which it was not. I am an experienced traveler and I am savvy as to navigating airline sites. It is ridiculous that they can do this.

My travel plans are over a month away. However, after booking the flight, I was seriously hurt on the ski slopes by another skier. My arm was broken in four places and required 20 screws to the metal plate that was inserted. I sent pictures of the staples down my arm. Since my trip was to play golf with friends, I tried to cancel my flight. The company is unrelenting. Their people are rude and are gougers. Even though I'm sitting in a very tight and uncomfortable seat, they charge $120-plus to make any changes.

The manager who told me she owned the company name is Ana who also told me there was no one else I could speak with. She intentionally made me miss my flight, sent my bags with my son's medicine in it to another state. This was my first and last time flying with Spirit. The people are not people friendly nor do they try to assist you. They lie to you and mistreat you. This has been the worst experience of my life.

I bought a one-way ticket (LAS-SAN) for $42 (CheapOair). It's a 6:05 pm flight for Tuesday, 3/27/12. I got to the airport 40 minutes prior. The ticket kiosk would not print boarding pass and just showed the "see the agent" sign. Thinking it's just a computer glitch, I waited in line behind passengers with baggage. Two working ticketing agents were the slowest ever; other Spirit agents just lingered around. When I finally got to speak to the agent, she said I missed the flight and that's it. I waited some more to speak to the supervisor. All employees of this outfit are rude. Nobody told me that if you are not getting a seat at least 45 minutes prior with Spirit Airlines, then you simply don't fly. Period. No matter how much time they have. So I wasted 2 hours at the airport, 1.5 hours getting back home from the airport and 5.5 hours driving to SAN. Never again will I use this bad Spirit Airline. I should have listened to that old Indian shaman.

On March 25, 2012, I booked a flight with Spirit Airlines for a once in life time trip for our family to Florida for a very special time, our daughter is graduating from high school. We took the money from our savings to make this trip happen for her graduation gift. I booked the trip after asking her what day she was graduating, but today she informed me she was graduating on June 10th the same day we were to leave for our trip. I called Spirit airlines to ask if they could just move our flight one day due to the circumstances, after five calls the answer was the same, you will be charged $135 for each ticket to reschedule.

I explained what happened and the very important reason for our switch. I explained I could not afford that amount added for this trip. I said I could pay $50 a ticket. I was in tears, customer service was missing and all I kept hearing was this is our policy sorry! At this point, we have to keep our flight as is, but my daughter, who has worked so hard to keep a 3.5 GPA, said I will just have to miss my walk across the stage. I can't believe this whole thing and the lack of compassion of Spirit Air. Not every situation falls neatly under one rule. I booked this flight only three days ago and we are not going until June 10th. Please help me resolve this.

I applied for the Spirit Air membership. I tried to use their service and found out it was a fraud. I asked them to cancel the membership but they had many trick in their website that do not allow people with limited computer skills to solve problems. I quit and forgot the claim. But this week, they billed me again when I've never used their service and never flew with them. How can I get my money back?

I had a membership with Spirit and was never notified of the time of renewal. I noticed my checking account was charged for renewal charges. When I tried to call and cancel and get my money back, the customer service rep told me I couldn't get a refund and hung up the phone on me. I was just trying to get my money back because I only used the membership once and I don't even fly Spirit at all. I have not received a call or refund yet about this situation.

We are dealing with the loss of our father, and Spirit Air screwed us as a bonus! We were all at the hospital about 1am on Monday. Our father died at 5am. We called the airlines about 4am to change or cancel the flight my sister-in-law had for that afternoon to fly to Florida.Not only was it the worst customer experience I have ever had, they were no help at all.

To cancel the flight, she would have lost the money for both tickets. To change the flight, she would have lost almost $500.00 and with the remaining money she could only use as a flight credit with them! They kept telling us about the 24-hour time frame over and over again. Well, if we knew that our father was going to die. I don't think she would have made the flight plans, and as far as the "credit" goes well, we all know what they can do with it.

This family will never fly Spirit Air. Not only are we dealing with the loss of our father and making plans, we get screwed as a bonus! The only way to contact the main office we were told is to mail or email them. All those phones, and no one to answer. What a joke!

I purchased three tickets for my daughter and grandsons from Spirit Airlines (confirmation number **). For their return flight (March 13th), their luggage didn't make it. The rude and unprofessional treatment she received at DFW is unacceptable. I want to be reimbursed for the luggage fee since it didn't make it and no one really cared. They were rude to her and the next day to her husband. I expect a response in no longer than 48 hours or I will cancel my credit card payment until this is resolved.

I refer to the cancelled flight Toluca - Fort Lauderdale from March 2nd, 2012. Let me express my deep disappointment with the way you do business. Not only did you cancel a flight without prior notice to your customers and you actually have contact phones and mails of your customers, you have your customers go to the airport to find out that the flight is cancelled. You don't give any reason for the flight cancellation. You think that with a voucher of $50, everything is settled and then ironically, you send a flight check-in notice for the return flight when the original trip to the destination was cancelled. As an alternative, I was offered a flight on the following Tuesday, 4 days later, with Spirit! How about offering an alternative flight from Mexico City to Miami or Fort Lauderdale the same day?

Unfortunately, you are not the only airline practicing this. There are several third world country airliners who act like you. I fly the Mexico Miami route 15 times per year and do another 15 trips to Latin America and Europe each year, and had my negative experience with other local airlines. But I am totally surprised that this happens also with an American airline. I really thought they were more reliable, but the contrary is being proven to me. It is very unsatisfactory for the consumer that nowadays, he doesn't know if the plane that he has booked only three days before really leaves. I don't know what the consumer protection agencies are doing, but something is wrong in the whole system, leaving the customer totally unprotected and at the mercy of the airline.

No rights anymore if the customers loses his appointments, meetings or even a short vacation. That is not Spirit's problem, the client will sort it out! The frictional costs that the customer has are far more than the $50 that you are offering (of course, bound to the acquisition of a new ticket). Really sad! By the way, I tried to make effective the voucher and it was not accepted by the system. That smells really bad. Fortunately, there are many alternatives now for the route Mex-Mia so that I don't depend too much on Spirits, but it is sad how the airline industry is handling their customers.

I purchased an airline ticket from Spirit Airlines in October or November 2010. I was scheduled to fly out of Detroit, MI on December 5, 2010 at 10 pm. I did not make the flight because I was admitted into Sparrow Hospital on December 3 with a life threatening condition. I was released from the hospital the evening of December 6 of 2010. I called the airline to explain to them what happened. I was told by the airline that my money had been forfeited and I could not get it back. I have hospital record to prove where I was on December 5, 2010. I want my money back. No corporations should be allowed to take money from a disabled person.

I attempted to check in online since the company charges to check in at the airport. I tried for over an hour, during which time the website kept crashing or giving me the message that there was too much traffic on their website. I called the toll free number and was disconnected. I called again and reached a person who then "released" the website for use. He told me to try again and we disconnected. I tried again, got half way through entering my credit card information and the website then crashed again. I called back and spoke to another customer service rep who told me that I would have to pay him over the phone, that he couldn't guarantee that the charge won't be duplicated and to try again online once he put in my credit card number.

I asked him to stay on the line until it completed since I was having trouble. He said no and that I still had time to check in. The website says you can check in online for 24 hours before the flight at no cost and I told him that I'm within that time frame and shouldn't be charged if the website doesn't work. He told me that was not his problem and that I should continue to try (at this point, I have spent 1.5 hours just to try to check in). I asked him to stay on the line while I tried online myself; he said no and that wasn't his job. And I said that it was his responsibility as customer service rep and that his company is then falsely charging and advertising it when they are not able to complete transactions. He then hung up on me. I called back and a different representative worked with me and stayed on the phone until my transaction was completed. This is an unacceptable way to conduct business.

On February 24, I bought 4 tickets from Ronald Reagan airport to Cartagena, Colombia. I bought the same day the four big seats for each travel and each passenger and we organized everything with customer service of Spirit by phone that we (my family) seat together since we are traveling with my 3-year old and my 11-year old. My flight is for April 2 to April 9 of this year. Today, March 13, I left a message Astrid with customer service and said that they removed my big seat which we paid each one $40 additionals of the ticket and for each way, a total of $320 additional for the four of us. I called back to customer service. They put me on hold for one hour and one minute.

I hang up and called again and they were going to transfer the call to a supervisor and they hang up, call again for the third time and they didn't allow me to talk with a supervisor. They assigned the seats separately, my husband with my son in row 6 and my daughter in other seat by herself and I am in another row. They only refund $80 and they are putting kids traveling by themselves and they told me they did a mistake but they already sold my seats to other persons and they don't have more seats available together or I can choose to travel another day (which I have reservation of hotel and car) and they don't care. I don't recommend using this cheap airline which doesn't care for their customers, only the money. They don't care and sell your ticket and seats to other persons again to get more money.

I arrived at Tampa airport 1 hour in advance, already had boarding pass and luggage checked in for the plane. I took the trolley over to the gate and noticed it was a 15-line maze to get through security. Now if you are verifying my identity, why aren't they verifying departures and move people ahead of the line? Wouldn't that make sense? Why give privileges to passengers with credit cards of the airline to move up?

If we worked together and we all make our flights on time, it would be a better place. Instead, we allow the individual who needs to board the plane nerves and stressed. My flight took off at 6:00 am, and it was 10 minutes to 6 and just stripping off my clothes. I ran to the gate in my socks and still didn't make it. It was pulling away 2 minutes before departure. As it turned out, there were 10 others who also missed the same flight.

The next one available was at 9:30 pm. Over 14 hours waiting. How come other airlines wait 5-10 minute window, knowing checked-in passages still haven't boarded? To this day of experience, I will never fly Spirit Airlines in my lifetime. They have really done me wrong with no consideration to the consumer who pays for their paycheck. I really hope they go out of business for the services they provide. It's just horrible!

Spirit Airlines automatically charged my credit card for their Fare Club membership a year after I had cancelled it over the phone when I also cancelled airline reservations after they changed my reservation to another day without clear notification. We were told at the time (a year ago) that everything was cancelled (including the membership) and that we would not be charged any further fees. I received a charge on my credit card statement this week for an annual renewal fee.

We called Spirit Airline and we were told there was nothing they would do to refund our money and that we had to pay the renewal fee regardless of whether we cancelled it again with them. This is another example of shady practices and poor customer service by Spirit Airlines.

We had to return our car rental at the airport in San Jose, Costa Rica on Sunday morning of February 26 when it was due. The car rental dropped us off at the Spirit Airlines terminal at 11am. We had reservations for a flight from there to Ft. Lauderdale at 2am that night (technically very early the next morning). We took our bag to the Spirit Airlines check-in counter but they refused to let us check the bag for at least 13 hours for our late night flight.

There was nowhere to leave the bag so we had to sit with it for the rest of the day. They were checking in passengers for the Spirit flight leaving at 1:30 that afternoon for Ft. Lauderdale and we asked the manager in charge if there was space for us to take the1:30pm flight instead, and they could therefore check in our bag. He consulted the computer and told us there were indeed some empty seats and we could take them if we paid $500 for making the change. We didn't want those punitive prices and so Spirit made us sit in the airport with our bag for 14 endless hours. Try to picture it.

Adding to our unhappiness, our booked flight was over an hour late and we had to spend still more time in the waiting room in the middle of the night. As it turned out, the flight leaving after 3am was fully booked and had stand-bys hoping to get on that flight. Had the manager been cooperative and trying to help his customers, we could have gone out 13 hours earlier without Spirit losing any money and our vacated seats on the later flight would have been snapped up by people who were standing by.

So Spirit lost out selling two additional seats because of his irrational behavior. It would not have cost anything for Spirit to have been cooperative and let us fill those empty seats on the afternoon flight. Just because you are a discount airline is no reason to be so nasty to customers. We will do our best to warn friends and family to avoid Spirit and use regular airlines who in our long experience are always cooperative and actually care about public relations. It's not worth the discount to have to use a customer-unfriendly company.

Poor service/ripped off: It's an over-booked flight. I pleaded with the crowd for someone to step off. Vouchers were issued, but we're unable to use them due to too many restrictions. Call centers are overseas, and they barely able to understand. Also, it's almost impossible to find a phone number. I will never will fly Spirit again.

I called because I had not received my itinerary for my flight leaving today and because I had some questions about the baggage fees. I was hung up on 3-4 times. I guess I will have to speak to someone at the airport as the Spirit Airlines customer service line is rude and useless.

I just tried to book a flight today with Spirit, logged into my account and to my surprise, I have zero miles (when I had thousands) and am no longer in the $9 fare club. I obviously believed that there was some sort of mistake and so I call Spirit (which took me forever to even find a number for online). After receiving an answer that I couldn't even understand, I was transferred to a manager, who I could (also) barely understand, and was told that when my Spirit MC was changed to Barclay, I lost all of my miles and membership.

I received no notice that this would be the case (obviously) or I would have never accepted this new Barclay card! I was told today that I should just apply for another card from them and then they will "try" to reinstate my old miles if I use their new card within 45 days. This is a huge rip-off and I am so angry over it, as we were big fans of this airline for the past few years now. Really bothers me to know that I have been using this new joke of a credit card from Barclay and receiving absolutely no benefits from it! Such a joke! Shame on you Spirit!

I signed up for the membership on February 27, 2011. I realized immediately I had been scammed. I tried to cancel the membership with Spirit without any success. I disputed the charge but had no luck. Can you believe it, they charged my credit card again on 2/27/2012? I received an alert that they had charged my account. I called them on 2/27/2012 but they refused to cancel or refund the charge. Stay away from this company, it is a ripoff.

I traveled out of Atlantic City, New Jersey. We pulled into the parking lot and drove around for 15 minutes, but found no spots. We tried to pull out of the lot but was told by the security that there were a few spots in the corner. We tried for another 5 minutes and found nothing--note that we were not the only car looking. Why not have a sign stating that the lot is full? This lot is only for Spirit customers. Finally, we parked in the daily lot. We ran inside and got online. After a few minutes, a Spirit personal says, "No, this line is for baggage check-in. Go to the next line."

We made several attempts to use the kiosk, which was not operating. Then, I asked the Spirit attendant to please help. She tried a few times but her computer was sluggish so she got her supervisor, who was on a personal phone call. She was upset about being disturbed only for her to say, "It's already 5:36. The computer closes sign-ins at 5:30. And besides, there are no seats left on the flight," which I said is impossible. I paid an additional $50.00 for the seats. The flight doesn't leave until 6:00 a.m. She said, "Well, sorry, there's nothing we could do but we can get you on next day's flight for an additional $390.00."

Rather than explode on her ignorance, we called AmEx and Spirit's complaints department, which was a useless overseas call.

I was asked to get out of line based on traveling with a group (my work) and move to another line so they could wait on normal customers. I found that comment very offensive. Due to moving to another line that was not moving, everyone that was in line after me made the flight.

Our group that we were traveling with had 3 different connections and no one ever asked about where we were going and flight times. I was in Vegas and our connections was to Detroit. I was at the counter at 6:30 and was told by a supervisor that I did not get there in enough time, it was 8:00am when he told me this and my flight wasn't until 8:30am. He never told me that the flight was overbooked which I later learned from the gate clerk. I was not compensated for my time like someone that they ask to take a bump.

I did not volunteer to miss my flight. They tried to tell me it was my fault and did not want to listen to anything I said. The clerk said we could wait for the next flight which was 5 hours away and said we should have a good chance getting on that flight, which was another lie because it was overbooked also and again they asked for customers to take a bump and compensated them with free airline tickets.

After that, we were told we had to wait until Tuesday to get another flight out. I said that this was unacceptable and they finally put us on another airline to get us home, but after having to spend all that time at the airport, I think we should have been compensated in some way. I hope our company never uses Spirit Airlines again.

My husband, Derik ***, and I recently flew on your airline with confirmation code **, roundtrip from Los Angeles to Las Vegas. It was the first time we flew on your plane and was personally recommended to take your airline by another Spirit passenger. Prior to our actual flight with Spirit Airlines, we raved and highly recommended your airline to our colleagues, family members and friends. I am an attorney and my husband is a producer so our recommendations were taken very strongly and we understand that many people we raved to actually joined your club and booked flights.

In any event, on February 17, 2012, we were scheduled to leave on time from Los Angeles at 8 pm to arrive at Las Vegas at 9:09 pm, Spirit flight no. 918. This flight ended up being the absolute worst flight we have ever taken and my husband and I have traveled together and separately our entire lives. In sum, the passengers boarded on time and the flight was set to go. Then, there was a problem where two passengers were having an issue because they were both supposedly assigned to the same seat. Then, the pilot announced that there were would be a short delay because maintenance needed to fix something on the plane. Then, while the whole plane was waiting patiently, a flight attendant opened the rear emergency door causing the emergency slide to eject/deploy. We have never seen this happen absolutely incompetent and demonstrates the lack of safety protocols and general procedures amongst the staff. This obviously caused a huge problem for the aircraft and everyone was asked to take all their belongings and exit the plane.

Due to it being the start of President's Day weekend and the late hour in the day, all flights on every airline out of Los Angeles were booked and everyone was basically stranded there. Spirit Airlines stated that it would be at least four hours before someone could fix our plane but there was no guarantee that we would go anywhere that night. After numerous passenger complaints, Spirit Airlines announced that they were pretty sure they could get us all on a Spirit plane scheduled to arrive from Chicago at 10:18 pm at LAX.

We ultimately were allowed to board the Spirit Airline, the one that flew in from Chicago, at approximately 11:15 pm. The FAA was apparently there and when asked, we were told that they were having problems moving our initial plane (Spirit flight no. 918) so that the Spirit plane from Chicago could come to gate. We boarded the plane and then waited on the plane for about one hour and a half without any explanation. We ultimately landed in Las Vegas about 1:30 am. We couldn't believe that Spirit airlines couldn't even offer water to the passengers. They merely acted as if this was an ordinary flight and announced that people should pull out their credit cards because the flight attendants would go around and provide drinks/food to those that purchased them.

This was all absolutely ridiculous from the lengthy delay to a flight attendant causing the emergency slide to eject/deploy to not offering even complimentary water. We even had problems getting a room even though it was reserved because we checked in at 2:30 am. Spirit Airlines ruined the entire trip, which was supposed to be a mini vacation. We have never seen a flight as horrible as this one and the customer service was beyond poor. I am writing to you as a last resort so that you will do something to rectify this horrible experience as described above. Nothing herein waives any of Derik ** or my rights and/or remedies against Spirit Airlines or otherwise.

I have always flown other airlines but I booked a vacation with Apple and thought it was no problem to try another airline. Bit in the future, I will never or go out of my way to not book with Spirit for sucking money out of customers for carry ons and baggage fees. Seriously, you are seriously creating your own demise because I will be sure to never book with this airline again, period. This is a perfect example of what is happening in America.

I think Spirit Airlines needs to learn a thing or two about hiring competent employees and customer satisfaction. I have yet to have a pleasant experience and just about every time I fly their airline, something goes wrong. I understand that is the industry, however, their customer service is not even to an avail to compensate for their poor service. I am disgruntled, yet again, with the service, overbooked flights and poor, poor, poor incompetent customer service.

I purchased two one way to tickets with Spirit Airlines to attend a relative's funeral in Fort Lauderdale. Due to unforeseen circumstances, the funeral was postponed for the next two weeks. I called Spirit Airlines two days in advance to find out whether I can simply change my date of travel. I was told that there was a $125 cancellation fee per passenger, which was way more than the amount I paid for the ticket. I was told that it would cost me more to cancel the reservation than it was to simply forfeit the money I paid for the tickets.

I spoke to five different managers who were very difficult to understand due to their heavy accent. None of them were understanding. I tried to explain to them that I was not seeking a refund but was simply trying to change the date of travel. I explained to them that I was willing to pay the difference in ticket price. They didn't care. Finally, when I got to the fifth or sixth manager, he told me that the only thing he can do is issue me a refund for the baggage fee and and the seat fee as well as $10 per ticket. It was that or nothing. What upset me the most was the fact that I was told that it was not their problem, that I did not read the airline's policy on cancellation. I did read the policy and nowhere did it say that there would be a $125 fee for cancellation. When I asked the manager to direct me to where this was stated in their policy, he couldn't find it either. It simply said to call or make changes within 24 hours before travel.

I am disgusted. I feel cheated. This airline is a predator and it needs to be stopped. I was lucky and received part of the money back. However, my other family members lost all their money to this airline. I would totally understand if I was asking for a refund or cancelling my flight. I was merely calling to reschedule. Now, I have to find more money to pay for another ticket to attend the funeral. This is very difficult in these hard economic times.

Spirit stole my miles without any warning. Their change of bank was their excuse, and with the new bank they work with, if you don't travel every three months, you automatically lose your miles. They are the new pirate airline of the century. They don't deserve to be in the market. Sooner or later, their abuse will wend toward customers. I had a credit for a ticket for a year, and when I wanted to use it before it was due, they told me I lost my money. They really upset me so much. I recommend you not to take Spirit's offers, since they always lie. They will never honor their company's name. I feel they will lose their market, or go bankrupt sooner or later. The USA government should stop them from fooling customers everywhere they fly. They are sorry people, with bad service and very disorganized airline, that sooner or later, you can be the next to be fooled.

I flew from Ft. Myers Florida, and home to Detroit on February 12, 2012. On the flight home I scrunched around in my seat, trying to get comfortable, and somehow my wallet worked its way out of my back pocket. I did not notice that it was missing, until I got home an hour later (this would have been at about 1:30 AM). I tried to call Spirit's counter at the airport, but to no avail. Apparently, it's not staffed at that hour, or they just don't bother to answer. The airport police were of no help either. They wouldn't even go check for me, even though I knew the gate I came in at, and it wouldn't have taken much effort to check. I called literally 10 different numbers, trying to get a real person to talk to, without much success.

Since I had to work 11 to 11, that day I couldn't get down to the airport, until the next day, where I inquired about my wallet, and filled out a police report, but pretty much figured the wallet was gone, along with the $120 in cash that was in it. 5 days later, the wallet mysteriously appeared in Spirit's baggage claim office, and no one had any idea who found it. Everything was in it, of course, except for the cash. I had the lady who was working in the office track where the exact plane I was on had gone. It had left Detroit the next morning, and never came back to Detroit, which means my wallet was found within that 8 hour window, when the plane was still in Detroit, but didn't show up for 5 days? The supervisor i tried to lodge a complaint with said, none of the employees ever steal from the customer. Well obviously they do, if all my money was gone. She tried to say it could have been another customer who took my money, and a Spirit employee found the wallet without the cash. If that were true, it would have turned up sooner than 5 days later.

That reeks of someone trying to cover their tracks, especially since no one has a clue who turned it in, but since it ended up in their baggage claim office, it had to be an employee, since the office is locked at all times, unless someone is in it. The supervisor even told me flat out, "no, we won't even question any employees about this incident". So from all the complaints on this site about how Spirit screws their customers over at every opportunity, apparently the employees get the fringe benefit of stealing from the customers too. After this, I got a chain to attach to my wallet, and strongly encourage anyone flying Spirit to keep an eye on all your belongings, or they will end up being stolen by the employees.

This is a real-life account of what happened to me as I attempted to travel from St Maarten to Los Angeles on February 18-19, 2012 via Spirit Airlines. I hope it sufficiently conveys the suffering I endured at the hands of this company and convinces you and anyone you know to pay that extra few dollars and do with a reliable brand. Trust me, you'll get there much quicker.

Whose got Spirit? Not me anymore! There is an independent US flight carrier called Spirit Airlines. In the following paragraphs I will outline why you should never use this airline, particularly if you actually want to reach your destination on time.

I boarded the first half of my St Maarten (SXM) to Los Angeles (LAX) flight, finally detaching myself from the sunny shores of the Caribbean to ultimately get back home to my family, boyfriend and friends in Australia. The flight left late and I was the last to board, through no fault of my own, mainly due to the fact they forgot to assign me a seat.

You see, their systems were down so they had to manually check in everyone and when they finally located a list that I was on, I didn't have a seat. At the boarding gate, the situation hadn't changed. In fact, they had to relocate the correct list again while still asking, "You're sure you booked on this flight?" "Yes, I'm sure," I replied.

So I was that last person walking onto the plane. You can imagine the daggers in everyone's eyes. Like saying, "Oh, she's the reason we're not leaving! Couldn't she just get to the gate on time like everyone else!". Yeah, I could feel the love on that plane.

We arrived at Fort Lauderdale (FLL) not too late, thanks to the pilot making up some time in the air. I had over two hours until my next flight so there was time to get my bags and down to the next desk to get my proper boarding pass, having been given a hastily written pass with a guess at my flight number and "? " for which gate and boarding time it would be. Professional.

When I arrived at the Spirit desk, I was informed that my flight to LAX was cancelled due to mechanical problems. She seemed a little surprised I was still trying to check in. Even though when I checked online, there had been no attempt contact me prior to my arrival in FLL.

I was informed of two choices - a refund or be put into a hotel for the night and flown to LAX the next day. Easy enough, except that the hotel was in Chicago (ORD) as they claimed not to have a single hotel room available in the whole of FLL for me. This, in turn, meant my new flight from ORD to LAX would get me into LAX just one hour prior to my flight to Sydney. I was nervous, knowing how big the LAX airport was, and that Spirit had a tendency to be late. But I knew a refund would be pointless, as any ticket I bought last-minute would be about 4x the amount I paid on this low-cost carrier.

Thankfully, FLL offers free wifi access and so I was able to connect my laptop and find the phone number of the family friend I was meant to be meeting that evening in LA. The clerk kindly leant me her mobile to make the call, as I had a broken iPhone and no credit on my almost flat Sony. I also emailed my friend just in case.

I checked my bags in, trying not to let all this overwhelm me, and was told I'd find someone with the hotel vouchers etc at the boarding gate - or at least there would be more information. The clerk then told me to go up to the Spirit booking desk and get a form stating it was Spirit's fault. This form would then ensure I could move my booking with Delta, or so they said. Having checked into my new flight to ORD, I then had to get a shuttle bus to another terminal to get to the Delta desk and try to shift my flight.

I got there at 8:05pm. The desks closed at 8pm. Apparently these people like to leave on time, I thought, as I literally chased the last one to leave and hounded them for anyone that could help. I was directed to the left baggage office for Delta, which housed the only employee still working at that hour, but was again faced with no solution. Handing me a card, she told me I could rebook my flight over the phone with the 24-hour line. I was dubious, wondering how they'd know it wasn't my own carelessness in missing the flight. But I chose to have faith.

Stuffing the card into my laptop case, I returned back to the shuttle bus stop and sat, wiping the new escaped tears from my cheeks, and tried to stay positive. I will make my mum's birthday. It will be a terrific surprise. I will see my boyfriend again. It will happen. But that niggling thought in the back of my head just couldn't quite convince me fully.

Because I'd taken a little while longer getting to the boarding gate for Spirit, the manager was just walking off and the clerk told me to chase after him and ask about the vouchers. He radioed someone and was told they'd be waiting for me in ORD. And the game of Pass The Buck continues.

A funny thing happened while I was waiting to board. The flight was overbooked and they offered two people the chance to go on another flight, staying in a nearby hotel for the night and getting a voucher for their kindness. A nearby hotel you say? Strange you couldn't find me one of those when you cancelled my flight without warning.

The flight boarded early, actually, and that meant we were in the air right on time and even on the ground slightly early despite some rough weather. Credit to the pilot. We arrived just before midnight to a ghost town airport, and I was not really surprised to find no one waiting as promised with my vouchers. Again I went to the baggage claim office and they radioed someone to come down with the vouchers.

I received one voucher for a room at the Hyatt and three food vouchers, all USD$7 each and supposed to be for breakfast, lunch and dinner. "They're valid at the hotel and at the airport," the man said reassuringly. Great, that means I can get a bottle of water and a straw. At either famously inflated venues. Well, I guess I need to diet. Thanks for giving me the motivation, Spirit.

I enquired about internet access to inform my family of the delay and try to organise my further flight connections, and was told it would be free in my room. I looked closer at my ticket - USD$9.95 per day. "Oh, sorry, yeah it mustn't be free then. " And breakfast? "You can use your vouchers for that. " I'm sorry, you want me to use $7 for breakfast at the Hyatt? What about a phone to call Delta? "I'm sure the hotel has very reasonable rates. " Tight doesn't even start to cut it.

He led me to where the shuttle to the hotel left, a 24-hour free service. Free! Oh, how I missed that word! I met another lady, Kally, who was in the same predicament as me except she was American and on her way to give support to a sick relative. Not as time-sensitive as my situation, but still very frustrating.

When she spoke with the representative, we realised she'd been given a different amount of vouchers from a different clerk in FLL, including one extra night at the hotel to accommodate the late departure of our ongoing flight. Now why was she given something different? She'd also been asked to sign her papers, whereas I just had mine thrust into my hand. Something I'd later realise. She'd also been asked to keep a record of any extra costs incurred while delayed by the airline and they would be re-imbursed.

At least we had each other to speak to, since the rep from Spirit swiftly vanished after the shuttle came. We braced ourselves against the cold winter blast, as I'm not in the Caribbean anymore, and shuffled into the shuttle. In the bus, Kally said I could chill in her room after I had to check out the next day, and we'd try to be frugal with our measly meal vouchers.

At the hotel, the night guy was a little mean, not even budging past half an hour more time to check out the next day. Whatever. I was passed caring, I just wanted a bed. I lugged my huge bags into the elevator and we went into our side-by-side rooms, Kally falling asleep shortly and me puttering around on the internet, showering and generally staying awake longer than I needed to. It was local time almost 2am or almost 4am St Maarten time and I planned on a reasonably early start in the morning to sort out my Delta flight, which I thought best to do in person than on the phone.

Morning came and I woke just before my alarm, being used to early starts in St Maarten. I got to breakfast just after Kally and we sat eating our omelettes, talking about our families and our lives. We headed off to the airport without our luggage to sort this fiasco out, not realising how much of a fiasco it would actually become. First stop was Delta's counter, where I told them the truncated version of my story and got the response that they couldn't change any flight for LAX from ORD's desk. Access denied.

Next, we paid a friendly visit to Spirit's desk, in the next terminal,only this time, we had to walk there in the freezing cold. We were trying to enquire as to other routes that would get us into LAX earlier, but they said the flight we were on was the only option. We asked for the manager, Dianne **, to try and help us, which turned out to be a complete waste of time. She listened to us and point-blank said that there was nothing she could do. There was no one above her and we were stuck on that flight. Then she walked away.

The front desk clerks and the supervisor below her, on the other hand, were more sympathetic to my blood-red eyes and trembling lip, and tried to find another solution. They did find another flight that would go via Las Vegas, but that was overbooked by nine people. If we by chance pulled strings to get to the front of the standby list, there was no guarantee we'd get lucky and make it onto the flight. Then we'd be stuck in Las Vegas. Not a chance.

One of the clerks, Sabrina **, lent me her phone, as Dianne didn't even offer to use any of Spirit's phones, to call Delta's airline and I spoke to a lady, who was equally as unhelpful. She put me on hold to speak to her supervisor and came back saying I'd need to contact my travel agent to reorganise the booking. That was impossible, since the time was early morning in Australia. And if she was in fact talking about my booking with Spirit, I was the travel agent.

Basically, I was still required to pay the change fee (AUD$250) plus any differences in fare, which would have been substantial given the last-minute nature of the request. I simply don't have the cash to be doing that and, more to the point, I shouldn't be paying to rectify something that is not my fault in the first place!

At the same time, Kally was on the phone to the head office of Spirit, well at least the only office open on a Sunday. Since they out-sourced their call centre, they don't have many people who can help on a day like Sunday and certainly didn't have the number that could get us anywhere near someone who had influence on this day. The manager didn't even give us these details, she just half-rolled her eyes and motioned to some piece of paper that had them written on it. Again, the clerk stepped in to help.

I came to the conclusion that the only way we were getting out of ORD without incurring extra costs for me was if Spirit dipped into their pockets and paid for either the change in my flight to Australia with Delta or paid for an earlier flight with another carrier to LAX. Both requests were denied. It really makes me wonder what kind of customer service medals she won to get promoted into that position of power.

Again, the clerks were busy at the desk looking up other flights for us and found a U.S. Airways route leaving in a couple of hours that would get us there several hours before my Australian flight, while they also murmured that it may be possible to speak to a manager at the Las Vegas end to see what possibilities there were to get us on the overbooked flight. I didn't hold my breath, all this help seemed to be met with mute mockery by the manager, who had done all she could to ensure her company wasn't shelling out unnecessary reparations and the customer was still getting out of her hair and eventually to her destination. Never mind it was at the cost of her long-haul flight to Australia - in fact, the longest direct flight offered anywhere in the world, at almost 15 hours.

When the realisation that this airline was in fact not going to help us any further and actually couldn't give a damn whether I made my flight to Sydney or not, I start losing the plot. Any composure I'd previously held onto dissolved. Starting crying hysterically and throwing my arms about, directing my voice straight at the back of the manager who was actively involving herself in a conversation completely separate to our plight at the other end of the desk.

I started hyperventilating and thought I was going to pass out. My mind was in overload and I didn't know what to do or think next. These people had completely messed my way home and were now too tight to do anything about it. Dianne, at this stage, had walked out at the back to have a meeting with someone about something completely unrelated to my situation and when the friendly Supervisor, Phillip **, went in to see if she was reviewing what options we have, he was told, "I am not revisiting the situation." Now that's progress.

At this point, mid-rant, Phillip shuffled me over to a nearby chair and one of the clerks came out with half a foam cup of water. I expect to see that charged on the bill of my next flight if by some strange reason I chose to fly Spirit again. He promised to do all he could to try and help us, but considering the lady with the power was turning her back on us, I doubted anything more could be done.

When he didn't return for a little while, and we noticed the time was now approaching the check-out time for me, I walked back to the counter and asked for an update. He said there was nothing more they could give us, so it looked like I was stuck running from terminal to terminal - granted Spirit landed on time, and hoping to make my flight to Sydney.

This deeply upset me but I was powerless. Powerless against a company so utterly unconcerned with the welfare of their passengers and unable even to carry out a reliable service. This company, part of the larger airline corporation, does not care about its passengers. The people at the front desk care, but that means little when it's the management that make things happen. And they, above all, are the ones who offered the least help to us.

We enquired to a surprised Dianne, who'd reemerged thinking we'd left and literally jumped when she saw us still at the counter, about getting more food vouchers, as the $7 per meal was only covering half our expenses (and we were eating basic meals), and the hotel room was fast expiring for me. She flatly said no, saying "We both agreed to the the options presented to us at the time of the cancellation" We agreed, but reminded her that same option yielded two separate results depending on where Spirit had given us the vouchers. How can that be correct? She pointed to the place where I signed for the vouchers, but there was no signature, I'd never been asked to sign a thing. The disorganisation of this company bewilders me.

Dianne now washing her hands completely with us, and we turned back to friendly Phillip. All he could do from then was put a call into Spirit at LAX and ask for information about the landing and departure terminals of both my flights, and how close they were situated to each other. He gave me all the information he could to help me get that flight. With slumped shoulders, I thanked him for his help and voluntarily staying beyond the end of his shift, and walked begrudgingly back to Delta to try one last time for something that could help me.

The staff at Delta were equally as friendly, although the big difference here was that that friendliness extended to management as well. Kathy, in her red coat, came immediately over and explained that while they couldn't change my flight, if I arrived within an hour of its takeoff, their "Flat Tyre Policy" would allow them to change it free of charge to the next available flight. They also put a note on my reservation to be mindful my connecting flight was just an hour between, and it was on Spirit. Finally, a company that cares about its customers! They told me to stay positive and I tried to take their advice.

Back at the hotel, I had just enough time to check out of my room and put my luggage into Kally's room. We shared the remaining hours in that room as I had nowhere else to go. Then it was another hotel shuttle bus to the airport with our luggage and up to the desk at Spirit. Well, it wasn't quite that smooth. The airline only had two check-in clerks on at the time, one a self-confessed "untrained newcomer" to the team who was being given no guidance and basically fumbled his way through the system with each guest. My case caused him particular headache, with all its complications.

Bless him, he tried, but there is little you can work with when you're thrust onto the frontline with no formal training and no one there to back you up. I'm not sure where the next manager was at this stage, I saw her floating around with the same impenetrable scowl as her predecessor.

The trainee, had asked me to repack my bags evenly in weight, even though on the last two Spirit flights I took this was never mentioned, so I lugged awkwardly my crappy plastic bag way too full with clothes to the scanner and proceeded to security check. Had my hair patted down for the first time as it has been styled in a dreadlock turban, but otherwise all went smoothly. Used the last of my meal vouchers in McDonalds, but without choice, as anywhere else would have certainly exceeded the $7 price tag.

The flight started boarding on time, and things were finally looking up. Maybe I was going to make this flight after all. We all settled in on the plane, me right up the front so it was easiest to scram once we landed. The flight attendant announced we were ready for take-off. So we waited. And waited. And waited.

Eventually, the pilot (the same lady from my previous flight, actually) came on the speaker phone and told us the computers were not functioning as they should on the flight deck and they needed to re-power the airplane. They fixed and fiddled and twisted and turned, in the flight deck, under the plane and finally, after an hour, we were back in action. Unfortunately, by that stage it was clear I would not reach my flight to Australia. Does this saga ever end?

The flight attendant, Jose, tried to help me as best he could once we were in the air. I guess he noticed my tear-streaked face and red, bloodshot eyes. He found a map of LAX airport and drew it onto a napkin for me, and used another napkin to write down the arrival and departure gates more accurately for me one more time. I had a good idea of how to make it to the terminal but no chance of making it there for my original flight. He made a good suggestion of going straight there to rebook my ticket and then getting my baggage. He also gave me a complimentary drink and snack, which I thought was nice.

As predicted, the flight got in an hour late, exactly when my Delta plane was pulling out of the gates. Nonetheless, I ran out the doors of my plane and sped to the next terminal to sort out my ticket. My boarding gate was closed and I couldn't find anyone to help me, then I spotted a Delta employee who pointed me to the ticket office. She asked for the piece of paper from Spirit confirming their cancellation which until now I'd deemed utterly useless, and was able to get on the next flight. Only that flight was 24 hours away. It is lucky I had a friend lined up just in case to pick me up, and Delta let me borrow their phone to call him. The lengths some airlines will go to to help their customers. And so it was that. I was delayed in LA for 24 hours and would no longer get to surprise my mother on her birthday on February 21.

The problem with Spirit doesn't lie with the friendly, eager and motivated people at the frontline. The front desk clerks, the flight attendants, the boarding gate crew were friendly. It lies with the management. The people eyeballing their budgets, to the detriment of their customers, the very people that allow their precious company to exist and without concern that one bad experience speaks a thousand more volumes that 20 great experiences. You know the old rule, you'll only hear about the bad news.

After this, my first time with Spirit, I will never fly this airline again and I will continue to spread this story to everyone I know. I do a lot of travelling, this trip home marks the end of a four-year sojourn around the world in which I visited several continents and took countless flights on major and independent carriers. This is hands-down the worst experience I have ever had with an airline and to be honest, every person I told about it - the hotel staff, other passengers waiting in the Spirit queue, family members, all simultaneously responded with, "Oh, you were flying Spirit? No wonder you were jerked around! " What a reputation to have.

Our vacation was ruined. Our luggage was lost for 4 days of our vacation. When we did receive them, one of the bags was completely destroyed. After many emails and complaints to Spirit, we have not been contacted either by mail or telephone regarding our loss. We are fed up with this nightmare and will never fly with this very heartless airline and we will urge the general public not to use them either through the news media and blogs.

I bought a ticket for my mom and my 7 years old daughter. They suppose to come from Lima Peru on 02/12/2012 and get to Ford Lauderdale, FL at 5 30pm. Then, she was going to have a flight connection from 8:30 pm arrival to her final destination at Atlantic City, NJ airport at 11pm on 02/12/2012.

The flight from Peru was two hours late. My mom couldn't make her connection flight because of lack of time. Spirit Airlines told her that she had to wait until next day 02/13/12 at 5pm to take the next available flight. Then, Spirit Airlines called me that morning saying that the flight will be late and she will be arriving at 8:30 pm in AC, NJ. Spirit Airlines didn't provide any kind of accommodation to my mother and my daughter.

I called, and they put me on hold for an hour with no support. I went personally to AC airport to talk to a supervisor and they told me they couldn't do anything for my mom. My mom and my 7 years old daughter were waiting in Ford Lauderdale airport for almost 24 hours, sleeping in the floor. My mom is Spanish and almost 50 years old. My mom told me that Spirit Airline offered accommodations to other people.

I want to sue Spirit Airlines for this terrible moment that my mother and my daughter are going through right now. I am 8 1/2 months pregnant and this is causing me too much aggravation also.

I had a Spirit membership account which somehow got switched over to a friend of mine's name (we had previously booked, traveled together and paid with her credit card using my account). From then on the account read that it was in her name and I was unable to book flights for myself. When I went to renew the account I edited all the information and put my details but the account still reads in her name. When I spoke to the customer service representative, whom I could barely understand, she told me they could not do anything. They would not refund my membership or put it back in my name. Customer service was very unhelpful!

I attempted to book three tickets from Atlantic City, New Jersey, to Orlando, Florida. When I got to the baggage payment options, it required me to book three bags, even though I only needed to check one. I called their customer support, where the man on the phone spoke extremely broken English, and told me that I should wait to check the bag at the airport (costing me more than the online price). I then proceeded with the check out, and put in all of my credit card information to then have their site freeze. I called customer service again, and a different man who also spoke terrible English, told me that it didn't go through at the price ($68 a person), and now the tickets would be over $200 each.

When i asked to speak to a supervisor, I was put on hold for 35 minutes, only to be hung up on. I immediately called back, and was put on hold again. They refused to help me, or accept any responsibility with this. Eventually, I spoke to another person, who booked me on a flight for the following day, instead of the day I had wanted. I will never use Spirit airlines again, and the only reason I agreed to this flight, was because I had already booked a flight coming home, that was non-refundable. I will be sure to tell everyone I know to skip Spirit, and spend the extra few dollars, to be treated like a paying customer should.

Spirit Airlines charged $38 for checked baggage, outrageous compared to major airlines which normally charge $25-30. Upon boarding, I was asked to pay $48 for my carry-on or else I would miss my flight and since tickets are non-refundable, I'd lose my airfare from DFW-Ft. Lauderdale. I called to complain and was asked to file complaint on their website!

My son and I were going to the airport ( Ft. Lauderdale) on Thursday, Dec.29, to go home to Reagan National on Spirit Air. 3 miles before we were to get off 95, there was a huge accident and the road was shut down. We of course, missed our flight. I called Spirit, got a rep in India, told him that we were stuck and could not get to the airport on time. The next flight he could book us on was on Friday. He told me that it would cost $275. I said well, I'm stuck and have no choice. He did not say $275 a piece, he said $275 change fee. My son got his credit card bill and the company charged $475.00. To change a flight! We already paid for the original ticket!

I was given a certificate for attending a time share in Myrtle Beach for 2 nights and 3 days at a motel from a list. I filled out the form online and chose Branson, Mo. I received a confirmation online and had to send in $50.00 for taxes, etc. The date I had chosen was my birthday, but before the date my mother needed surgery, so I called and spoke to a lady at Spirit Incentives. I did not know the procedure, so when I found I could change the date I was glad but I needed to check out schedule before I could make a firm change. The lady at Spirit Incentives said that was alright, she understood and to call back when I was ready. No time limit was given. She understood I was not going in January (the original date) and there would be no problem. It was about a month before I called back due to other medical problems and other things.

When I called back another lady said I had missed my reservation because I did not cancel the reservation! She knew my mother had surgery, which was in the file, but apparently the other lady did not cancel the reservation as she plainly had said she was going to do. Apparently I called just to tell this lady about my mother's medical problems, not to cancel the reservation! I not only lost the trip, but also $40.08. They had refunded a check earlier for $9.92 for the overcharge in the taxes. I plainly had cancelled the first reservation and they would not admit their mistake and made no attempt to rectify the situation. I agree with the other people in this forum. This is a scam. Rules they make can cost you money. And they ** you over while they are being very polite and promising you that everything has been taken care of. I know there is nothing I can do about this, but rant and hope someone else does not fall victim to this.

On January 30, 2012, my 72 year old uncle and I were scheduled to fly out of Ft. Meyers Fl. We were to be on flight 124 heading to Chicago. We were to leave at 7:32 pm.

We arrived at the airport at 3:00 pm, only to find out that Spirit airlines computer system was down. The woman at the counter, an African American woman with reddish blonde hair, told us that the system was down and besides it was too early to check in our luggage anyway. I asked her when we could check it in and she said 4:30 pm. So, my uncle and I went and sat down in some seats near the counter.

After a few minutes, we began talking to another passenger on our flight and he said the website is reporting that our flight would be delayed until 9:47 pm. I again went to the counter and asked the same woman if she knew about this delay. She became very rude and said that the system was down and she didn't know anything. I asked her who I could contact to find out. She again said she didn't know. She turned her back on me and at that time her cell phone rang and judging by the conversation she was having, it was not business related. She refused to answer anymore questions from me.

I have worked in customer service for over 25 years and and at no time is the response " I don't know" ever acceptable. If the agent does not have the answer, it is their responsibility to find someone who does have an answer. At no time were the passengers ever told the flight was delayed.

An hour or so later, we still had no information. I noticed a short while later that they were starting to check in luggage and issue hand written boarding passes. We began to check in our luggage with an agent by the name of Alberto who started to help us, but his cell phone rang and he walked away from us and never returned. Another lady asked us what we were waiting for and we said that Alberto was checking us in but left. So, she took care of us and gave us our hand written boarding passes.

We went over to the TSA line where we were informed that the Spirit agent forgot to stamp our passes the TSA stamp. We had to walk clear across the airport back to the agent to get our stamps.

Once we were at the boarding gate another passenger approached a Spirit employee by the name of Pablo ** and began asking him why no one informed the passengers regarding this flight delay. Mr. ** became very hostile and said he did inform her and that she was a liar. Other passengers heard this and told him that they were never informed either. He called us all liars. I can't believe that he actually used the word liar. What kind of customer service is this? It seems to me that your employees are poorly trained and just don't care about the customers at all.

Per Spirit Airline's instructions, my son attempted to check-in for his flight within the designated window. Spirit's website, however, gave him an error message stating he was not allowed to check-in and must see an agent. Additionally, he needed to switch from carry-on to checked bag which, again, Spirit's website would not let him change online. Both of these items forced extra fees upon him. In calling the customer service center, I was very dissatisfied. During the first two phone calls, we were disconnected. Upon calling a third time, I requested that I give the customer service agent my phone number in case we were disconnected again. The agent would not take my phone number. This would have been a simple thing to help allay my concerns as I had spent many minutes on the phone with other agents only to be disconnected.

Regardless, we continued on with a very lengthy conversation to resolve the two issues. Changing the carry-on to checked baggage took over almost 25 minutes. Yes, you read that correctly, almost 25 minutes. The agent was attempting to overcharge my son for the baggage change and had to place me on hold multiple times to receive assistance on what to do. The discussion regarding check-in was shorter, but no less painful. It was frustrating that my son was being forced to check-in and pay extra fees at the airport when it was Spirit Air's system preventing the online check-in. The customer service agent finally was able to tell us that my son could check-in for free at the airport via a kiosk. To get to this point, the agent had to again put me on hold so she could find an answer. The lack of quality customer service and the additional fees will have us rethink whether we travel Spirit Air again.

I called Spirit Airlines to change a reservation that I made for April and they charged me $125 to make the change. After making the new reservation I became upset at the excessive charge and asked if I could cancel the reservation. I was told I would be charged an additional $125 for doing so. The reservation was no more than 5 minutes old. I was told that no matter what changes I made on Spirit that there was a $125 charge no matter what I did. Can you confirm that this is legal?

A credit was issued to Peter C. account number 13712****. This was done Sept 2010 due to change in flight. Amount was for $103.82. Never was I told there was expiration to redeeming and just found out from rude representative this is no longer available after 11/11. Also, Peter opened card with the impression after first purchase using card he would receive 25,000 in points; that also never transpired. This should all be acknowledged and would appreciate everything being rectified.

I booked an online ticket on 11/18/11 from Spirit Airlines for my niece who goes to school in Miami, Fl. I made a mistake in the booking and placed my name as passenger. Within 2 minutes, when I realized the mistake, I called Spirit and they told me I would get a credit to my Visa card within 7 to 10 day business days. My bank has not received the credit of $155.38 as of yet. I have spoken to numerous sales reps, written to their headquarters in Miramar, FL with no resolve. It is their responsibility to find out the mistake they made in refunding my money.

I joined the Spirit club for $59.00 per year. I lost my job, and have requested, several times, to cancel. I have not been successful in doing so. I contacted Misty, ** and **, to no avail. I called my credit card company to take off the charges, but that was unresolved too. Someone needs to get this resolved. When I joined, it was quite simple. Now that I need to cancel, it has been a nightmare.

On Monday morning, January10, 2011, I booked a flight to New York City, La Guardia Airport destination, for business travel on Spirit Airlines, which I have flown many times. I am a $9 Fare Club member. On Sunday afternoon, January 9, I purchased my aisle seat, 10C, as now required. Upon arriving at the DTW gate for departure, I entered the plane to find that my seat was occupied. Apparently, due to Spirit's error, there had been two assignments made to seat 10A (window) and because of that, one of the assigned passengers decided to occupy my assigned seat, 10C.

As a rule following patron, I courteously worked my way back to the front of the airbus, to explain the situation to the head attendant named Kyle. He asked me to wait and investigated the situation, speaking to the conflicted passengers and eventually going out to the boarding desk in the terminal to speak with the ticket agent. The ticket agent entered the plane and spoke with me and the other passengers involved.

After doing their tasks, with a full flight of passengers all eager to make a timely departure, with me continuing to stand at the front of the airbus, both Spirit employees rudely said find a seat. Rather perplexed at this directive, I responded that I had purchased an aisle seat from their employer and, as a company representative, I would appreciate one of them finding me an aisle seat, preferably asking the person in 10C to relocate elsewhere. They both looked at me as if that wasn't part of their job duties. I remained standing at the front of the plane with the full load of passengers wondering when an accommodation would be made so that the flight could make a timely departure. Ultimately, another passenger voluntarily rose from her seat and moved over one to make my purchased aisle seat available. There was a void of assistance from either your ticket agent (a woman whose name was not displayed) or your chief flight attendant, Kyle.

Errors occur, I recognize. In every service industry, company personnel are typically experienced in assuring that the customer is always right! I am writing to relate Monday's event only for the purpose of demonstrating to Spirit Airlines how customer-unfriendly your purchase seat policy really is. Moreover, the lack of patron attention in this situation of an erroneous seat assignment showed me and many other patrons on Flight 316 that Spirit Airlines simply doesn't care. If I hadn't been required to select and pay for an aisle seat location, I wouldn't have any complaint. However, when your company requires me to buy a seat assignment on your flight, the employees of Spirit Airlines who are present to provide a service to its patrons ought to be trained and instructed to provide such service to everyone's satisfaction. An attitude of "I don't care" is intolerable.

I am expecting no accommodation to this lodged complaint. But I will remember the incident vividly the next time my flight options include an alternative flight on Spirit Airlines!

My free Spirit # is xxxx and I had accumulated 59,661 miles with Spirit Air. I went to book and flight and found that all my miles were gone. I called Spirit Air and they told me they were removed because my credit card was no longer used by Spirit Air. I had no idea that my miles were going to expire or that that credit card was no longer used. I spent many years trying to accumulate miles because I am semi-retiring in Florida soon and I was depending on those miles for travel back and forth from Florida to Atlantic City, NJ.

I would like to know if you could reinstate my miles and if you are no longer affiliated with that credit card, I could just pay for my $9 fare club. Please get back to me as soon as possible because I need to book a flight soon. Thank you and I hope you are able to reinstate my miles since I have been a dedicated customer to Spirit Air for many years.

On December 31, 2011 I was taking my fianc' to Saint Maarten for her to attend medical school. Upon our arrival at Fort Lauderdale airport the counter agent would not allow my fianc to fly with a one-way ticket stating that immigration would deny entry without a return ticket. My girlfriend presented the school documents and a letter from the immigration department in Saint Maarten stating that students attending AUC will not need a return ticket. The counter agent very rudely said, "No, sorry, it's not notarized. You need to buy a return ticket, but let me email the supervisor," which she did. The supervisor said no and the counter agent said we had to buy a return ticket but we can get a refund upon arrival in Saint Maarten and that she would forward us the email from her supervisor to help us get the refund.

So I took cash out of my pocket to pay for her return ticket of $223. I asked the counter agent very clearly, "I'm paying you in cash and they will give me cash in Saint Maarten, right?" The counter agent said, "Yes, they will." I asked if she was sure. "Yes, I am." So we purchased the ticket, got to Saint Maarten only to be told by the rude counter agent there, "We are just a handling company; you have to call Spirit Airlines." Never got an email from the agent as promised. We called Spirit Airlines on 1/7 to be greeted by someone in India who promptly told me she would have to charge us a cancellation fee. After being placed on hold for 15 minutes, she then stated we can waive the fee and can only credit the card we used to pay for the original one-way ticket (though we paid cash for the return we are seeking credit for).

We agreed and she said it would take 7-10 days for the credit to appear and she even verified the card number. On Friday 1/20 (10 business days later) we called as the credit had not yet shown up. The agent on the phone said the credit didn't get initiated because we paid with cash and there was something mixed up. So here we are on 2/24/12 and still don't have credit. This is absolutely ridiculous and I have never been so mistreated by someone I am paying for a service from. No one at the school has ever heard of an airline forcing someone to purchase a return ticket, especially when that person isn't coming back for 20 months.

When flying Spirit Airlines from Costa Rica to Florida, I had my airline-travel-approved travel safe confiscated at the gate during one of the random checks they do before you board the plane (I had already passed through airport security). The Spirit employees refused to give me a receipt, record, or incident report saying that they had taken something from me. I have been attempting to contact someone in the Spirit office about this incident for a month, simply to get a report saying that this item was taken (my travel insurance will pay for it). It took 3 weeks for someone to even return my call, despite the fact that I was calling and leaving messages every day.

The only way I could talk to a person and not an automated system or voice mail was if I pretended I wanted to purchase a ticket. However, my demands to speak to a manager or a complaint department were ignored even after I reached an actual person. Once I started yelling and threatening to file complaints with whoever would listen on Spirits Baggage voice mail someone finally called me back, heard me out, and said they would look into getting this report and then get back to me.

It's been a week and they still haven't called me back, nor will they respond to my repeated voice messages. It's too late for me to be reimbursed by my travel insurance at this point. Spirit got what they wanted - after blowing me off for over a month, my only recourse is to file this complaint online. I'll never fly them again, no matter how much more I have to pay. And I tell everyone this story, in the hopes that I can use whatever consumer power I have to prevent business for them.

We are writing to explain some problems we incurred dealing with Spirit Airlines, which we feel, are definitely inadequate. My wife and I first booked a flight to Las Vegas, Nevada from Myrtle Beach, South Carolina on 6/2/11. Our first confirmation was leaving MYR @ 11:05 am on 10/3/11 to OHare arrive 12:18 pm Flight # NK842 10/3/11 depart OHare 4:10 pm. Arrive NK245 Las Vegas 6:10 pm. (See attached (Copy A).

On 6/19/11, we received a new itinerary Flight 842 MYR depart 3:45 pm on 10/3/11 Arrive 4:51 pm @ ORD, depart 6:30 pm arrive Las Vegas 10/3/11 8:23 pm Flight #157. Depart 10/11/11 @ 3:45 Flight #388 arrive DTW @ 12:32 pm 10/12/11. Depart DTW Flight #316 @ 6:20 pm Oct 12, 2011. Arrive @ LGA @ 7:55 pm Flight 316. Depart LGA @ 11:40 am October 12, 2011 arrive at MYR @ 1:28 pm Oct. 12, 2011 Flight #921. Copy enclosed (Copy B).

Our next change in itinerary was on 9/29/11, only three days prior to leaving, which is very important because of adjustments we needed to make in our vacation time off. October 3, 2011 depart (MYR) @ 3:45 pm Flight #842 Arrive (ORD) @ 4:58 pm October 3, 2011 Depart (ORD) @ 6:35 pm Flight #157 arrive (LAS) @ 8:20 pm.

On October 12, 2011, depart @ 11:17 pm Flight #788 arrive (DTW) on October 13, 2011 @ 6:12 am depart (DTW) on October 13, 2011 @ 12:20 PM arrive at MYR October 13, 2011 @ 2:08 pm Flight #851. Copy enclosed (Copy C).

The problem is with Flight #788 departing late evening of October 12, 2011 we were to be home by that time. Because of Spirit Airlines changing the itinerary by a day and giving us only a three-day notice, my wife had to give her company very short notice. They require a three-week notice for days off, etc. The company was not happy about this and it caused a blemish on her perfect attendance. I'm sure Spirit Airlines requires that their employees give early notice for time off.

This also caused a new larger problem with our room reservation. We needed an extra days stay @ cost of $ 133.28. We had to rent the car one more day @ cost of $62.40. There is also was my wife's wages at a cost of $11.00 per hour = $ 88.00. Also cost of additional meals 3 = $90.00. Not to make light of the fact my wife could have lost her job. Oh, yes and then there was a two hour delay @ LAS to fill an oxygen bottle or at least that's what we were told. We feel we should be compensated in some way for our inconveniences. We would like a response to this letter as soon as possible. This is the letter we sent to Spirit Airlines excluding all the exhibits which verifies all flight data.

Spirit Airlines has hidden fees when booking flights on their website. After searching for a flight it appeared Spirit had the lowest rate. I booked the flight and when it was completed--no refunds, not returns--it prompted me to select my seat. To my surprise there was a charge for my seat! When I got to the airport, I was asked if I had luggage. When I told them I only had carry on, I was told there was a $40 fee for carry on luggage! In total I paid more for the Spirit ticket than the other posted prices from Delta or Jet Blue as an example. It cost me $80 additional for 'carry on luggage" and $40 more for my seat. Unethical practice and no one is watching out for the consumer.

It was my first time to use this airline and it will be my last. They lured me in with a competitive price then charged me for everything from seats, carry on bags, etc. I wanted to cancel but that would also cost me a lot of money (higher than competitors).

Do not use them. They are very deceptive. Who knows what I will encounter when I travel. I am keeping my fingers crossed.

Don't take Spirit Air! They are so irresponsible! In the morning at 8:30, I checked in for the flight departure at 10:10am. And I went to gate, waited until 9:40 and found still no plane coming. I asked the Spirit Air representative and she said the flight just canceled! I was so angry because lots of people waited for that flight and they didn't put a sign or announce to the customers about the cancellation! Spirit said they did announce but all of the customers sitting in front of the gate didn't know until we went up and asked! They just told us that we can get the refund and we should find the flight ourselves or purchase the expensive price for the next flight!

Horrible experience. Tried to book using one of their promotional codes online. After multiple attempts and it not working, decided to call their support line. After waiting for 20 minutes, the employee told me to try the website again 20 minutes later. I told them I've been trying for an hour prior to calling them. I asked to speak to the manager. The employee was refusing to transfer me to the manager telling me there would be a 15 minute wait. I said I can wait. Ten minutes later employee came back on the line and told me they can book the flight for a 10 dollar fee.

I asked for a manager again, employee asked me to wait on hold again. After ten minute wait, I gave in and booked the flight at which point they asked for my info including my telephone number. This is not even the worse part. I believe this company is selling private customer information such as telephone numbers. After I booked the flight, the next day I received 10 calls from telemarketers before 11am. The rest of the day, I kept getting calls from telemarketers and voice recordings. I can't prove it was them 100% because I haven't read anyone else experiencing this, however, it is obvious that they use horrible tactics to lure people to buy a ticket from them and then suffer from dealing with such low life.

Despicable, sneaky, and deceptive! This airline lures you in with seemingly cheap airfares. The shock comes when you check in either online or at the airport where you are forced to pay exorbitant amount of money for what's free with most other airlines. They charge $35 for a small carry-on and more for additional checked-in luggage under 40 lbs. and charge if it's over 40lbs! You will be first dumbfounded and then embarrassed by the fact that you've fallen victim of a blatant scam. You'll end up paying more than regular priced fares with other airlines. But it doesn't mean you get to fly in style and comfort unless being cramped up in what feels like a third world public restroom for what feels like eternity high up in the sky your thing. Alas, nothing is free aboard except the toilet. Should you get thirsty, you must pay. Should you need alcohol to ease your pain and suffering caused by rubbing your knees raw against the back of the filthy seat in front of you, you must pay!

The only form of entertainment aboard is the loud pitching of credit cards over the intercom and the advertisement for Las Vegas on the back of every seat. The first time and the only time we flew with them, our flight was delayed over 10 times and we were redirected to a different gate every time. After a few hours, they simply stopped announcing it. Instead, the new boarding time was displayed on the TV screen at the gate and it magically changed every time we looked. It truly was an unbelievable "Inception" experience for many of us stranded travelers in the form of a nightmare within a nightmare within a nightmare! This resulted to depression, alcoholism, self-mutilation, on-going nightmares, and lost faith in humanity.

I just came on this complaint board to see if anyone else has had a corrupt Spirit Airlines employee use the airport police as a manipulative tactic to enable them to defraud their customers, and sure enough, it happened to someone else on December 27th. Our incident happened yesterday, December 31st. Happy New Year!

It is a very long story that includes Spirit Airlines' lies, fraud, illegal behavior and immoral behavior that has cost us thousands of dollars for a ruined vacation, among other things. The emotional upset over all of this is unbelievable. I will be suing also. But the worse of all was the threat of false charges in order to intimidate us to not discuss our business of getting ourselves and our bags back home safely with Spirit Airlines. We were not arrested since we had done nothing wrong. But that did not keep the Spirit Airlines employee from using that tactic to defraud us right out in the open at the airport with the help of a corrupt airport cop in the Bahamas.

This young and somewhat attractive female appeared to have some "special" influence with what appeared to be a very horny Airport officer willing to "do her bidding" in exchange for ? Both of their abuses of power for each of their individual motives was absolutely sickening! They both deserve to be fired. I will give more info after I speak with management from Spirit Airlines, Nassau Airport Development, and the Bahamian Police Department on what these two corrupt employees did "to us" for "each other". Stay tuned. More to come.

I wish I had read this before I booked my flight with Spirit. As others have stated, it is by far the worst, most atrocious airline I had ever had to deal with in my entire life. Do not use this airline. You will be very sorry.

So here's our story: My husband and I arrive at ORD only to find out that the flight to Vegas had been overbooked. Upon arrival at the gate, the staff, Crystal, could care less about our situation. She said to wait or catch a flight that was seven hours later which was also overbooked and couldn't guarantee us a flight. She was rude and didn't even make an attempt to accommodate us. She didn't even call for volunteers as is the usual protocol.

Now, technically, if the airline can't connect us with a flight within two hours in the case of overbooking, they need to compensate us 400% of our original tickets stated by the US Law of Transportation. When I asked about this, Crystal refused to answer. So finally, one seat does become available but we couldn't make a decision since we knew one of us would be stranded at the airport. By this time, Crystal is basically threatening us to make a decision, without answering our question about the 400% compensation.

Then, another agent steps in, and says my husband can take another flight only one hour after the original flight. I asked him if it was a direct flight. He confirmed yes. So off I go, leaving my husband at the airport, thinking why they didn't offer this option in the first place. Guess what happened? The flight was not a direct flight. My husband was stranded in Phoenix because there were no seats from Phoenix to Vegas. ***? Did these people just lie to us just so they can get rid of us and not offer proper compensation? Did they just trick us into "voluntarily" accepting to fly with another plane? Yes.

If we had known that my husband's ticket was not a direct flight and that he would be stranded in Phoenix, we would have never accepted this offer. We would have just walked away with our 400% reimbursement and drive to Vegas instead. The even worst part? Upon coming back to Chicago, we talk to the manager, Tony. His attitude was exactly like Crystal's, rude, impudent, irresponsible and unapologetic. He said he could not apologize for any of the inconveniences because he was not there that day. Are you kidding me?

Bad CEO, bad manager, bad staff. This is what Spirit airlines is. I never write reviews like this but I only do this so that people will know not choose this airline ever, even if it was cheap. It will ruin your entire trip which in our case, it did. My biggest regret in life was choosing Spirit.

I purchased two tickets and because one party could not fly, I was given credit of $192 until January 29, 2012. As of today they decided not honor their agreement. I think it is important that other people know what this airline will do for such a small amount of money. It is indecent. The supervisor's name that was given me was Jim **. Do not believe what they tell you! I would like to contact other people who have been deceived by this airline and an aggressive attorney to help stop these indecent acts.

This is the worst experience of my life. They made us wait for 2 hours inside the plane because they had to fix the bathroom. I don't understand why they have to wait until everyone is inside the plane to fix the bathroom, that is not the customers fault. And now they are saying that we have to stay in a hotel. It would be nice if you guys take the customers into consideration. We are paying for the best, so we deserve the best. Sorry, but I'm not traveling with Spirit Airlines again.

I booked a flight to Cancun with a layover in Fort Lauderdale.I checked my bags online before the flight because it supposedly was cheaper. Spirit charged my bags for both legs of the flight even though they were transferring my bags in FLL. Fine, I didn't like it but had no choice. When we checked in at Detroit, my sister and mother who were on the same confirmation number did not pay for their luggage to be transferred in FLL. My aunts only paid $5 to have their luggage transferred in FLL, I paid $31! After asking the ticket agent, she replied that she needed to keep the line moving and I needed to go online and address the issue because I prepaid for the baggage online.

When returning home, I called customer service, a man with a heavy accent argued with me that my sister never had a bag in Fort Lauderdale (it mysteriously disappeared?! ), and reappeared in Cancun(?). I asked to speak to a Manager, again with a thick accent. He said he had no authority to credit my account, and to go online and write an email complaint. He also said I should have refused to board until they credited my account (would they have held the plane? Probably not!). I did file a complaint and 3 weeks later have not heard one reply from them, and am not surprised. My complaint is the inconsistency .

Their published fees are not being held up by the ticket counter workers; it's whatever they feel like charging at the time. 5 people went and 2 people were charged ($48), the other 2 ($53). And I was charged the most ($61), and I prepaid online! That was just on the way there, we were charged the same on the return flight. I will also be filing a complaint with the Florida Better Business Bureau. I will not fly with them again, I would even pay more (if that is possible), not to fly with them.

I cannot go into much details due to the fact, I will be filing a lawsuit against Spirit Airlines for Damages. I was flying from Chicago Ohara back to Orlando, Fl on 12/25/2011. Upon attempting to check in via Self check in, it instructed me to "see" an agent. Upon reaching the counter, I was told to go back and try again. I tried to explain to her that I could not, she just ignored me and said "Next customer ". I ask for a supervisor, the counter rep then said I am causing problems and called Chicago PD to have me arrested. When Chicago PD showed up, they said I did nothing wrong to arrest me and that I cannot get on this flight. They will get me on another one.

Five hours passed, and every time I tried to ask, I was told to sit down and wait. I called CX service. They did not help, they were in India. Now, I have been in the Airport since 6 am and it was almost 11, nothing. Around 3:30 pm after almost 8 hours in the Airport, I took a cab to MDW Airport, took a flight via Airtran which cost me almost $480 after paying $280 for the Spirit ticket and $40 for the check in bag, then flew to ATL and from there to Orlando almost 1 AM. I will sue them. I cannot get in more details, but if it happened to you, take them to court and get a lawyer! They cannot do this to everyone.

I booked my flight through OneTravel.com, so I called to confirm my departure. Spirit Airline told me I have to pay for my bags at Myrtle Beach and when I got to Fort Lauderdale, too. I was on the phone with them for hours; it takes 36 hours for them to tell me I didn't have to pay when I got to Fort Lauderdale. My flight was from Myrtle Beach to Fort Lauderdale and from Lauderdale to Jamaica. I had two carry on, which fit the overhead compartment, my pocket book, and my baby diaper bag. When we got to Fort Lauderdale, I was seated at 16a, 16b. When I got in the plane the agent help me with my suit case by putting it in the overhead compartment at 9e. When I got to Jamaica I got up leaving my suitcase in the overhead compartment, so on my way to the guess house I called back to the baggage claim and they told me if it's not gone back to Fort Lauderdale I should be able to get it back.

So they take a contact number and say that they will contact me. No one ever did. I called like 9 times. I had to go to the airport. I was talked to rudely by supervisors and a manager, so I recorded them. Their behavior is bad for business. On my way home waiting to board, they told me that the plane has no spare tire so we had to wait for hours me and my baby before the tire was fixed. I will never fly Spirit Airline ever again. All my baby clothes were gone. Spirit made my trip the worst trip ever.

Theft by Spirit Airlines! I got charged not once but twice for Spirit's $9 fare club renewal! There is no way on earth I agreed to renewing their rip off membership twice! I won't even go into their ** lines about how they won't refund me. Just read any of the thousands of complaints and you will find that they give the same rehearsed line over and over. God willing there will be a class action lawsuit that gets them in the only place they care about, their pockets.

Warning: To all that have had issues with Spirit Airlines, I have had my issues with Spirit Airlines this last year. Mine was sitting in vomit from the previous flight. Spirit believes a $100 voucher is enough compensation, I think different. But the reason I am writing is I just recently wrote an email to the Attorney General office of Florida (http://***.com), which is where Spirit is based out of. They responded after about two weeks time, which was expected. They responded with that they are beginning a file on them. It appears not enough complaints have been filed with them. I will attach the email so you can read. But I want everyone that has had issues to inform them. They said they will keep my info on file, so I am hoping enough people speak up and then the AG office gets involved. I know that a ton of people have complaints daily about Spirit. We just need to all take them to the AG's office so they go after them for us! Here is the email they sent me:

Florida Attorney General Pam *** received your email regarding your concerns with soiled seating on a Spirit airlines flight. Attorney General *** asked that I respond. I am very sorry for the difficulties you and your family endured. Our office reviews complaints to develop information about patterns of questionable business activities. If we discover a pattern, what originated as a private dispute between buyer and seller may become a matter of broad public interest and thus warrant the Attorney General's intervention under the state's consumer protection laws. We will keep your correspondence for future reference. Please note that our office does not mediate individual consumer complaints.

To file a complaint at the state level, you may also wish to contact the Florida Department of Agriculture and Consumer Services (DACS), Division of Consumer Services. DACS serves as the state's consumer complaint clearinghouse and offers an informal voluntary mediation program to help resolve individual complaints.

I was billed for travel insurance. I was notified by a company I never heard of via the internet. They explained that if I didn't "uncheck" the box when I made my reservation, everyone was billed. I find this an "unfair practice". When I called Spirit, I believe I spoke to a person in India. He did not understand English well so I asked for a supervisor. I was put on hold for 18 minutes and disconnected. Please look into this as I believe people are being charged and it is difficult to have your money refunded. Thank you.

I arrived at the airport (Chicago Ohare, 12/17/11) at 4:30am because my flight was leaving at 6am on the dot. I saw a large crowd of people waiting in various lines and should have known there would be a problem. I proceeded to the kiosk to check in, since I was not checking in any bags and only had a my purse and suitcase that fits in the overhead bin of the plane.

I saw that they were charging $38 for checked bags and entered 0 since again, I knew I could bring my bag on the plane. I printed the boarding pass and headed to security when the woman stopped me and told me I had to pay for my bag even if I was not checking it in! Other airlines charge to check bags but not Spirit who will get as much money as they can out of you. Since I already had my boarding pass, I proceeded to the "full service" line with other frustrated passengers. This line was not moving and I saw the other two lines go ahead of me with no employees offering the help us in the "full service" line which was really no service.

I went back to the kiosk to attempt to pay for my bag and was charged $40 when originally it was $38. To my surprise after I paid $40, the machine refused to print out my receipt! I had no proof of paying! Back to the line I go! Forty five minutes had already passed and at this time they were calling for all passengers bound for NY (which was me). So I went to the service agent along with a few others. He then proceeded to tell me that I had not paid for my bag. I told him I did and that the machine would not print out a receipt. He told me to go the fast bag line (which I was just standing in) while pointing to the self service line! Well which one is it?

The service agent pointed to one line while simultaneously saying to go to another! I then got back in line to the line that he pointed to. Then someone made an announcement that if you had a boarding pass to go to the fast bag line! I had already been in that line twice! Now I switched back to that line! While waiting in that line, I saw an employee ushering people in a separate line and overheard him saying that line was not NY bound passengers! He never made an announcement so then I went to that line! Over an hour has passed at this point. I finally got to see an agent and told her I paid $40 for the bag and the receipt would not print out. She printed a receipt and told me to go through the security to gate L-9.

I was so frazzled at this point after going through security, I'm rushing to get to the gate. When I get to gate, I realized I have been so stressed out by Spirit Airlines and their circus act of check in process that I had misplaced not only my receipt, my boarding pass, but also my driver's license! The agent at the gate asked for my information, printed me another boarding pass since I could not locate mine. Another agent handed me my pass then had the nerve to tell me I never paid for my bag! "Jerome", who had stopped me from boarding before, "Jerome" who pointed to one line while telling me to go to another, "Jerome" who was now thinking that somehow I sneaked past the agent without paying $40 for my bag, was now trying to stop me again at the gate while the plane was fully boarded.

The other agent told me to board anyway. Does "Jerome" want to call my bank to verify the charges? At this point it was around 5:55am and the plane was scheduled for 6am. I had spent all that time going in circles in their check-in zoo with no agents there directing people where to go or what to do. Fortunately, or unfortunately I should say my DL now needs to be replaced because of that nightmare of Spirit. Incompetence at its best. I know I will be sticking to American Airlines from now on.

A few weeks ago, I flew Spirit Air from Atlantic City to West Palm Beach. I had booked my flights online and I'm very careful about checking the info I enter. When I arrived at the airport to check in for my flight, I was very surprised when they told me my flight was booked for the next week. Obviously, I wasn't staying for another week, so I had to pay to have it re-booked for that day.

They charged me $193 for 5 minutes of work (and the flight was not full). On their website, it says that they charge $115 to re-book online and $125 if re-booked at the gate. After numerous emails and a conversation with Spirit when I got home, I gave up on trying to figure out any of this and just accepted it. Needless to say, I won't fly Spirit again. My question is, "Has anyone else experienced a situation like this with Spirit?" I'm wondering if this isn't a scam to get additional revenue.

I was vacationing with my family in Orlando, Florida from Tuesday, November 29, to Sunday, December 4, 2011. On Friday, December 2, I received a voicemail from Spirit Airlines. It was hard to understand because the woman had a very thick Indian accent, but from what I could understand from the message she said that our flight has been downgraded for December 4th and I needed to call them to be accommodated. So I called back (while I'm in Disney World) and she says the flight from Orlando to Atlantic City has been cancelled due to mechanical issues. So I ask why they can't get another plane by Sunday since it is Friday afternoon. She said they were unable to do that and I would have 3 options in order to get home.

Option number 1: fly out Monday, December 5th, at our original time (10:44 am to 12:57 pm). Option number 2: fly to Ft. Lauderdale at 8:50 am (arrival time 9:50 am). Then depart Ft. Lauderdale at 3:15 pm and arrive in Atlantic City at 5:35 pm. That's six hours of doing nothing! Option number 3: drive to Ft. Lauderdale and take the flight there later that day. I had no choice but to choose option 2 since I had to be at work Monday morning and Ft. Lauderdale was a 4-hour drive from Orlando!

I asked how I would be compensated for the inconvenience because my mother suffers from multiple sclerosis and is in a wheelchair. She said we would each receive a $500 voucher for a future round-trip flight. I would need to call back to get the voucher number, so I called the next day (Saturday) and the man would not give me the numbers! After arguing with him for several minutes that I was entitled to it, he eventually gave them to me and said that I had 2 months to book a flight because after that the vouchers would expire. So I asked him what date would they expire and he tells me December 31, 2011! Um, that's not 2 months!

Fast forward to Sunday, December 4th. We arrived at the airport and check in by 6:45 am. As we sat at our gate waiting to board the place, I looked over at the next gate and to my shock my original flight to Atlantic City was flying out on time! So I immediately approached the woman behind the Spirit counter and asked if that was a mistake and she said no! So explained that the plane was changed from a bigger plane to a smaller plane; therefore, people had to be bumped off the flight! The flight was cancelled and downgraded. So I asked how do they determine who gets bumped off? She says they do it by when you book your reservation. I booked my reservation in early September and the plane was very empty so that was a lie!

So I called the customer service number and I get a man with a very thick Indian accent and I ask him why I was bumped off the place. He could not provide an explanation, so I told him to transfer me to a manager. The manager, David **, with an even thicker Indian accent, tells me that he has in his computer that I agreed to be bumped off the flight! I asked him why the hell I would agree to that, especially when I have my mother in a wheelchair! No explanation again! I told him I was never given the option of being on the smaller plane! I told him to play the conversation from Friday since they claim they record it and he said he was unable to do that!

And from my observations from our Ft. Lauderdale flight, there was only one other family that was also flying back to Atlantic City, which was two older grandparents with their young grandchild. So they couldn't find room for 6 people on the new flight? They also refused to give me the phone number to their corporate office! Worst airline ever! And I will not be using the vouchers because it is not worth the aggravation and wasted time!

I recently booked a trip to Las Vegas through Travelocity on Spirit Airlines. Based on everything available on Travelocity's website, I selected the cheapest fair for my trip since saving money is important to our small company. However, after booking this flight, I read an article warning me that Spirit charges up to $45 per carry-on bag. This charge was not listed anywhere until I saw that article and looked it up. I had no way of knowing that I would be charged an outrageous fee to carry my own bag until I got the pre-travel email from Travelocity.

As a result, I'm stuck paying nearly $100 more than the next cheapest option available to me. I feel ripped off and will never fly this airline again. However, from what I read about the new airline fee reporting requirements, it seems that Spirit airlines broke the law by not disclosing this fare before the ticket was booked.

The following is to address a sequence of incidents that occurred with your airline on November 9th and 10th. On November 9th, I was scheduled to travel from BOG-FLL on flight NK400 on an Airbus 319. The first thing was that the entrance to the gate was moved earlier one hour without no explanation; the gate had been advised as number 8, and with one-hour delay to the one that was issued to us, we were changed the boarding gate. To my request, I was assigned chair 11B at an emergency exit in the middle left of the airplane (but decided to take the window seat, as for no one was sitting there). Some minutes had passed since take-off, and I heard a loud sort of exploding noise and saw a flash in my window.

I immediately proceeded to make a visual assessment of that side of the plane, realizing there was now a whole in the structure of the left turbine. I proceeded to calmly address a stewardess by calling her and asking her to watch out of the window and immediately she proceeded to the cockpit. Just after she left the cockpit the airplane ceased increasing in altitude, and began turning around and re-approach BOG. In that process, one of the flight attendants walking through the hall just gave me "thumbs up"; after landing, the flight attendant I had advised the situation to just told me: "The captain says, Thanks.'".

This is my first complaint. I had not asked for no recognition whatsoever, but in my concept, the right thing to do, the respectful thing to do, and the humble thing to do, was that the captain, as first in charge, would have done that. I didn't make the crew realize a cup of coffee had been dropped but something rather more serious. Eventually, before getting alarms triggered by the security systems of the plane, debris of that same structure could have eventually, as we ascended and the temperatures dropped and the speed increased, made a more serious situation than it already was.

This unusual experience continued to get worse as we landed. We were on the plane while being still for over 15 minutes (I wonder if panic had been inside that plane if the evacuation would have taken so much time). Then we were taken to buses where we had to stay for 10 more minutes once again. Although I know this part falls off your hands, it is a situation you should also address to El Dorado, or make the pertinent inquiries. When we got again to the gate, people were basically not allowed to move from this gate; they literally had to be escorted to the bathrooms after much begin of other of the passengers. As if this was little, the frustration and despair of one of your new employees was evident. She was ordered to go there and handle this unusual and rather difficult to control situation by herself. At that moment, Natalia and Maritza (the two women that handled the whole situation throughout the afternoon and night) said that nothing was going to be done until a final concept had been given about this incident.

For this reason, I did nothing and just waited. Later, the employees asked for those people who only wanted a refund to step forward. But it was evidenced afterwards that many people were assigned tickets. Around 30 minutes later, a concept was there. The structure and functional parts of the left turbine had been damaged, so this flight was not taking off soon. A line was formed with no other explanations or assertive communications of the personnel. In this line, no considerations were taken as for the priorities to return to the U.S. and tickets were just assigned randomly, first come first serve.

Through a long afternoon and line, we had few words from these two employees, which also the number seems extremely low to me to handle this type of situation. 140 plus passengers who had gone through a stressful situation to say the least. Of course, stress was building up and tense emotions were in the air. The few words we got from Maritz, after anger began building in many of the passengers and demanded communications and efficiency, was, "Si no se callan me voy." Which means, "If you don't shut up, I am leaving." For Christ's sake, what a lack of respect for peopled that lived what many won't in their life. Employees of this type and for these types of situations must be negotiators, and dialogue and communications are essential.

Even though the situation was sometimes clearly out of hands, it was to my and most of the passengers' surprise that no official or higher ranking employee appeared throughout the whole afternoon and night. Those higher ranking employees are meant to be there in this type of situations to lead, advice, and be able to reach common grounds in negotiations with the affected passengers. Many people advice me to go through the line, to just step to the front desk, first because I was the passenger that had advised of the situation; and second, because I had a student visa and required to be in the U.S the sooner possible to avoid CBP issues.

However, I didn't do that. Although I knew my situation and the complexity of it, I didn't know the situation of many of the others. So I did the respectful thing and waited. However, the counterpart was not reciprocal. We kept on getting to know for what date they were assigning the tickets by served passengers, never by the employees. Just like a gossip by second-hand information. The negotiations with all of the passengers were highly irregular and, therefore, discriminatory. Many people decided to buy tickets from other airlines and were refunded part of it. Other passengers were asked to buy a ticket to other city and Spirit would assign a chair there to FLL. Others were given the tickets to the other city and from there to FLL. Others were given on extra airline ticket, others two. Some were given meal vouchers. Some hotels. Some cab fares, etc.

When it came my turn, I knew there was another person with a similar situation, no hotel needed to pay, but had to travel the other day, such as I did. He got airplane ticket, meals, cab, etc. When it was my turn, the employee said she was going to call CBP, which for me was great. That was the right thing to do, but it was over 20:30 hours of that day and it seemed no one was answering. By this time, Natalia began settling with several other passengers, which was the rational thing to do, but then I realized even more irregularities, until I saw her assigning a ticket for November 10th.

At that time, I just told her, I needed that same ticked, for my particular situation, and we were not going to wait until CBP answered because by then it could be too late and I could not get other tickets soon enough. As many others were offered, I requested something more. Many people had been directly or indirectly compensated for the situation, why would I be the exception? But I was. Finally Natalia committed with me to call CBP until they answered and I gave her both mobile and land phone to communicate with me once CBP had answered. When leaving, I asked a person, I believe his name is Leonardo, to give me a boarding pass for the day I was assigned, for I was really exceptic at that time. He continued saying it was not a problem, just to arrive the next day and ask to get in the flight. Long story short, I got my boarding pass.

I arrived November 10th to the airport around noon. Long line, but that's comprehensible. What I first got to see was a man in the line asking for boarding passes. Another passenger was there and was from the previous flight too; but one difference, no boarding pass. Many people from the flight before, had huge issues for not having a boarding pass. Fortunately I did. It was clear the flight was oversold, but I was in. I left my baggage, checked it in, and again the same story. They ordered us o be at gate 8 at 1 pm and just before 2 pm, employees from your company appeared. Because the gate had no control before, many of us were already sitting inside the gate, had to go out and make a line once again. We got to an Airbus 320, got my emergency exit seat once again at my request.

There were some showers, but not impossible for the flight to perform. We seated and some of the crew were angry because of the delay at boarding. Amazingly we seated. After waiting some time, flight attendant said some paperwork had to be done in order to leave; thus explaining by this way the delay. My question, shouldn't all that paperwork be done before and even more when we were delayed to board? Then another excuse: the flight was too heavy and they just realized it.

They asked for volunteers to leave the flight and 6 people left. Then another excuse: the runway is wet. What? Then another excuse: for bad weather, we cannot go out. Amazingly, these planes have windows and we were able to see flights from Copa land just minutes before taxiing to runway. We know that there are situations that fall out of hands, but honesty must prime in this situations as if not in all situations. And when consumers see there is a lack of honesty and/or assertive communications, people get enraged.

This is the exact copy I sent Spirit airlines on November 14th 2011, without hearing from them so far. This is how they sign the e-mail sent to me previously: "Sincerely, Spirit Airlines Corporate Customer Relations." No name.

I was discriminated upon; many passengers got benefits from the delay. I was disrespected in several ways.

I signed up for the Spirit points credit card. I was told in the ad for the credit card that the points would not expire if I paid the renewal fee for the credit card. I did and they switched the card from Barclay to Bank of America (a den of thieves) and will not add points to my account. I wanted to redeem the points and they will not! Spirit is a bunch of lying business people.

The good news is that I have now switched to a decent airline that does not lie! Good bye forever, Spirit!

This airline will get you for everything you have in your wallet after the reservation. Also, be careful for the $9 club. They will automatically renew and charge your credit card without asking. You can cancel your $9 club but you won't get a refund. The customer service is in India only. A terrible airline for customer support. You will spend an arm and a leg!

I would give no stars. Spirit is king of the bait and switch. I was hit with a $45 charge at the gate to carry on my bag after a Spirit employee helped me check in at a kiosk at LGA. It fit in the free side of their baggage checking, so that seemed to be that. But when I got to the gate, I was told that I had to pay for my bag as my purse was considered the free carry-on. I was told that had I checked in online (which I attempted to do but got a javascript error in both Firefox and Safari), I would have been told of the charges. If that was the case, I could have paid a lesser fee online or just packed differently to only have one bag. I found their employees to be both arrogant and stupid, a bad combination in a customer service industry.

Flying "Spirit" airlines is Always A Gamble.Horrible service, horrible planning, horrible execution, horrible problem solving = horrible airline.

Even at about 15% cheaper than the next competitor for our flights LGA (NYC) to SJO (Costa Rica - San Jose), my fiancee said she would have paid 60% more to never ever fly "Spirit" airlines again. By the time we had to separately find our own way home, me on a 3 hour midnight bus with my 9 year old son from Atlantic City and her on the last seat, 8 hours late on another flight, I was agreeing with her that I'd have paid maybe $1,000 more for us all to not have to live through "Spirit" airlines.

Literally only 1 of about 23 employees we dealt with knew basic logic and problem solving and that included 4 managers. We had 3 gate agents and 1 gate supervisor give us completely wrong information about how they do Waiting Lists making us take wrong gambles on replacement 2nd legs. Yes, both on our outbound and on our return, they messed-up their own 1.5 hour connections and left us to fend for ourselves to try to get on a next leg. Outbound they didn't tell us until 15 minutes prior that they were missing Crew (oops! ) and so missed our same-airline connection in Ft. Lauderdale and we were marooned there for 8.5 hours messing-up our arrival in Costa Rica and making us drive literally into the jungle at night instead of at noon.

On the way back, besides horribly inadequately staffing their check-in causing many to miss the plane who had arrived at the airport 2+ hours ahead of time, almost like on the outbound they had 1.5+ hour waits to check-in. Then they didn't even have their FLL to LGA flight wait literally 11 minutes so connecting passengers like us and about 17 others could make their 2nd leg. Then their gate agents in FLL insisted that we should not try for the 1pm? next flight to NYC, but get our name on the then-empty 4? pm flight to NYC since we would be and stay "First on the wait list and be guaranteed to get on since X number had already missed their first leg so not make it."

The truth of their Waiting List system, which you will be lucky enough to get to know intimately if you fly "Spirit" airlines, is that it is not "First Come, First Served", but it is based on your original flight date+time (yes, they have people still trying for days even with no storms), then by when they bought their tickets originally, then my name.

Since flying "Spirit" airlines is Always A Gamble, it was almost funny, that our best shot to get my son and me home was to get flown to Atlantic City and find+pay for a NJ Transit inter-city bus from there until midnight on a school night! Their Beverages were not messed-up but you have to pay $2 for water. Yes. Pay for any time of water on the plane (Very Poor). Their Inflight Entertainment was very poor as well. Despite their sever lake of training, management, planing, problem-solving skills and abilities, rudeness (of about 2 of every 3), and horrible-useless-even-though-trying customer service call center with (literally)1-2 hour wait times each of 5 times we called.

Despite their utter ineptitude, I always thanked the staff knowing that I only had to deal with "Spirit" airlines these 3 days of excruciating pain and wonder while the staff were working for this horrible "Spirit" airlines until this albatross goes bankrupt.

I booked a ticket on Spirit Airlines DFW to Laguardia for November 16th 2011. At the time of booking I was not informed of any unusual charges. However when I went to check in I was shocked to be hit with the following unexpected and ridiculous charges which are not a part of any other airline that I know of:

$14 seat charge (So am I suppose to ride on the wing? Sit on the floor?)

Any airline that is going to charge additional for things that are universally included in the fare world over, such as a standard carry-on bag or sitting in an economy-class seat, ought to make these charges known up front and not spring them on us at the time of check-in!

I just returned from Las Vegas. I booked flight & hotel through my $9 fare club membership on Spirit Air. When I checked out of the MGM Grand, they charged me an additional $89.60 in Resort fees ($22.40 per day for 4 days). Needless to say, I was shocked & surprised at this last minute request for what seemed hidden fees that I don't believe were disclosed. If they were disclosed in the booking process, it was so discretely done that I had no idea an additional $90 was required to book the hotel. When talking to Spirit Air vacation customer service, they said it was common policy for some of the hotels in Las Vegas. I mentioned it was not readily disclosed on their web-site and they said it was if I had clicked the button to read the terms and conditions in fine print. Here I thought the web page saying "total for your trip" actually meant "total" without the undisclosed extra "resort fees."

Master card free spirit card Under Bank of America offer of 15000 miles is false and I was not able to use due to severe limitations.

After carefully reading the stipulations for "free" carry-on bags, my daughter and I packed and headed from DTW to FLL. In Detroit our bags were compliant. However, we endured a 2-hour delay at DTW. Upon arrival of our return flight, we encountered a woman inspecting bags at the entrance to security. She insisted our bags were oversized and claimed our free carry-on and our purses must both fit into the allocated container. We argued a bit and headed back to the counter. We again were told we were compliant. Back to the gate keeper we went, and she said, "Those don't fit. Go check your bags. It is $40." I said, "No, we traveled here with the same bags." She then stated that not every airport enforces the rules. What does that mean? Is it airport roulette? Just because the airline has no continuity with their systems in place, does that mean the guest has to be harassed?

Five a.m. comes early and I was in no mood to argue policy, so I crunched my bags into the container and stated, "Unfortunately, it only takes one stupid employee to destroy the market share, a little bit at a time." Well, I guess stupid was the wrong choice of word because then the gatekeeper started after me yelling with rage, "You aren't going to fly anywhere, bet me, I have the power to keep you grounded." Okay, I guess the gate keeper had a control and power issue! She asked me why I was so angry. I said, "Because you have the ability to resolve this and to retain a loyal guest and you choose not to.

You stand there with your rules in the name of compliance. But really you have no clue how much marketing money and effort it takes to persuade consumers to choose your service, and you don't you care." I personally watched her turn 18 customers away and anger them, whilst one guy missed his flight and the Spirit motto was " sorry about your luck". Now I understand that at times they have reduced rates (if you're lucky enough to get one). But does that give this arrogant multinational company the right to treat their valued customers like cattle, or that Spirit is doing them some huge service?

I had such a bad experience flying with this airline over a year ago, I never used it again. I just noticed Spirit had charged my credit card almost $100 without my consent after that date. After contacting them, they stated it was for a $9 fare membership that I never requested or applied for. I have filed a complaint with the BBB about their deceptive sales methods. This company is taking advantage of the public and at the end, they will be losing more. Be careful as they store your credit card information to steal from you.

I took Spirit Airlines to The Dominican Republic on Oct 26 2011 and to return on Oct 30; however, once I got to the airport on Oct 30 to go home, the plane was full. I was there 2 hour early as well. I was promised 2 free airline tickets to anywhere including taxes plus 50 bucks for each trip and a cab to the hotel; however, once the damned plane left, the deal changed to no 50 bucks for the bags, ok no biggie.

I did ask however 10 times, "are you sure taxes are included or else this is not important to me because my wife lives in the Dominican Republic and the free tickets would be pointless, be it the tax that is expensive not the ticket," the spirit supervisor said yes 10 times. I come to find out once I got home that taxes are not included so I spent $300 on hotels for 2 worthless tickets! I failed a class in college because I did not make it home on time as I planned. So I ask you to compensate me in a fare way by giving me two free 100 percent tickets to the Dominican Republic. It's only fair. You told me that was the deal and I have other witness.

I had a terrible experience with Spirit Airline. I had mistakenly booked it when I found their fare to NY was $20 cheaper. Only when I was robbed of $80 for a cabin bag I understood the lame business strategy for this airline.

In this age of information technology, the stupidest thing a corporation could do to make money is to have hidden charges in its fare. The airline hasn't made any announcements to its passengers about this dubious charge and only at the boarding pass counter I had been asked to pay $40 for my bag. That increases my air fare by $80 (or by 40%) on a round trip journey to NY. On top of it, the flight was delayed by 2.5 hours. The airport staff of this airline was also very unfriendly when questioned about the last minute baggage charges. When asked about the Spirit customer care number, the airline staff was reluctant to provide it and some were not knowledgeable of such a facility.

How bad can it get? Take this, when I asked the airline staff if there was a complaint book, they had nonchalantly said that the comments on the Spirit.com was their channel to receive complaints, a blatant way of conforming to their lousy attitude. It doesn't end there. A call to their technical support to lodge a complaint ended with the agent trying to sell me a Spirit credit card. Are they not serious about giving a good customer service, or is it that their staff are plainly dumb? I doubt it is the latter one that is fueling the former.

My recent travel with your airlines was nothing short of a nightmare. I booked tickets out of O'Hare to Jamaica, paying full fare for me and a minor. After spending almost $1,200 on ticket, I was made to pay an additional $318 for luggage. We had two pieces of luggage going to Jamaica and three pieces returning. My luggage weight was between 43 and 50 pounds, well within the industry limits. This was an international flight.

To add insult to injury, I was told on board the plane that if I needed a drink of water, I had to pay for it. In explaining the rational behind the charges, the flight attendant could not wait to tell me "that's why your fare is so cheap." Traveling to Jamaica for over 20 years has never cost me so much. Did I mention the attitude of the staff at check in? They were rude--a clear indication that Spirit does not invest in staff training.

The plane, 70 miles outside of Kingston, free fall approximately 25 ft. three times, within minutes. I cannot get over the loud screams from fellow passengers and my petrified daughter asking if she was going to die. Clearly, we went through a storm, one that a more skilled, experienced pilot would have gone around.

Overall, I felt that your airline is deceptive with their practices, does not consider the passengers' interests, attract unskilled employees and evidently provide no training for their growth. One thing is certain about Spirit--the airline is consistently bad in many ways. My awareness of your consistencies will keep my business away from you and naturally, future comments.

On October 16th, 2011, a writer with family obtained a boarding pass. At that point, a worker (Fredreco) stated that we need to check two bags. I stated to him that they fit the free carry on. We then walked to the gate. At that time, Fredreco was at the counter. TSA came up there and started doing a so called random check of bags. When I approached, I was advised that now I have to check three bags (they never would check to see if they fit the free carry on). I paid $135.00 as the TSA stood by. I asked for a supervisor and was told she's not available. We then loaded the plane, only to have the same subject (Fredreco) come on to the plane for 5 minutes and laugh (pictures if needed). I feel Spirit Airlines used TSA as their own personal security force to stand by to extort additional money from me. As a police officer for over 22 years, I feel what happened was criminally wrong, mishandled, and poor judgment on TSA and Spirit Airlines.

With 10 minutes until boarding time at O'hare airport in Chicago, our flight to Dallas was cancelled due to "maintenance issues". We were offered a flight to Dallas two days later or a refund for our return flight. There was no way my husband and I could miss two days of work (Tuesday/Wednesday) so we had to fly out a.s.a.p. No one at Spirit (phone or ticket counter) would help us find another airline to fly out of and they refused to help pay for it. We spent $688 to fly out the next day with another airline plus a $60 cab ride to Midway airport.

Do not get a Spirit credit card. It is a sham! Sure, they promise you 15,000 free miles for signing, but don't try to use the miles. I have 47,000 miles and am trying to book a trip 6 months and 1 week from today, in April 2012.

I talked to someone in India whom I could not understand (another issue that stuck in my craw), and he told me there are no available seats for that week in April I want. As a matter of fact, he told me there are no available seats in the entire month, as well as in March and May. What a ripoff. I am canceling my cards tomorrow.

Upon deciding to buy the $59 club membership, I soon realized this was a huge mistake. I immediately called the company and they wouldn't refund the money. So I decided to take advantage and purchase two tickets to Miami. I came to the seat selections and it appeared I had to pay either $10, $20 or $30 for a seat assignment. I paid an additional $40 for seat assignments for around trip flights for 2 people. Nowhere did it say you may choose to leave unassigned and not pay a fee. I immediately called Spirit Air after learning from a friend that you do not have to pay and they would only issue me a Spirit credit which expires in 60 days.

At this point, I was furious and had no intentions of ever using them again. Then came the day of the flight. Little did we know there is a 40lb weight restriction on the checked bag we paid $33 to check-in. So we were tagged with another $25 fee. The personal item my husband was carrying was not an issue.

Then on the way back from FLL, the personal item was considered a carry-on and we were tagged with another $40 fee plus the $25 fee for being over 40lbs. And to make matters worse, I lost the $40 credit because our flight was 5 days beyond the 60 day expiration date. We are completely pissed about the whole situation and will be complaining on several sites, possibly cluing in CNN to get some exposure on this crooked company.

Spirit Airlines should have no stars! I have flown several airlines and Spirit has the worst customer service I have ever seen! It's bad from the start.

If you have a question or problem and call, all you can get is people from another country that you can't understand. That is the first thing that needs to be changed. Then it just gets worse! The baggage fees are terrible! It costs $33 each way for 1 checked luggage! Then instead of the usual weight of 50 lbs, it's lowered to 40 lbs. Then if you bring a carry on, the cost is $30 each way. You're only allowed 1 personal item and for women it's a purse.

I made the mistake of booking a 10-day long vacation on Spirit and with the baggage fees, I could have flown much cheaper with Southwest. I was also shocked that they are now charging for soft drinks and snacks! This airline should be forced to make some changes and to stop ripping customers off!

Thanks to Spirit's employee at baggage I didn't receive my luggage because she put the wrong code on my ticket. I had a layover from Vegas to Chicago (layover) to Detroit. The Spirit's employee put that I was staying in Chicago. Now I have no luggage and soaked for a $33 baggage fee. I want a full refund.

I will never travel Spirit again, they have got to be the worst airline there is.

There is no rating for this horrible airline.

My daughter booked a flight to Miami (confirmation **) through Spirit Air. She did not look at the name that came up which was mine, Jacqueline **, and did not change it to Kerri **. I called customer service to correct the name and was told "sorry, we can't cancel this transaction and give you a credit for future travel through Spirit". They said they would not change the name so that my daughter could use it.

Spirit Airlines are absolute crooks. I currently live in Europe, fly at least twice a month all over the world, and have never had such a bad experience even on train or bus as I've had with Spirit. I would rather ride a donkey! My most recent experience was when I was home in Detroit visiting family. My flight to Rome left from Chicago, so the first leg of my international flights (nearly 24 hours of traveling!) was DTW-ORD on Spirit. What an awful way to start!

There was just one obnoxious, rude lady to help 50+ people in line; shouting at us and herding us around like sheep to the self check-in kiosks. Another corner cut, self check-in which was very confusing for older people especially. When they asked for help, they were ignored or got major attitude. I felt bad for them and ended up helping several people on my own! Then when it was my turn, I ended up having to pay about $80 for my carry-on and checked bag. Sure, it's my fault for not doing proper research but my "great deal" ($55 flight) turned into nearly $150. I would have never flown with them had I known. It's a 45-minute flight and I could have found it with another carrier for $100 total at the most and no baggage fees.

Another scam of theirs is that they've lowered the checked bag weight to 40lbs instead of the standard 50. So when I put my bag on the scale, the ** said, "Um, ma'am your bag is 3.5lbs over, that will be an extra $25". After I started fussing, already furious to pay $80 for a service that should be included, she told me to move my extra weight into my carry-on. How could this make sense? It's all going on the same plane! If anything, the checked bag should be more than the carry-on. So like a fool, I had to open up my bags, start reorganizing and redistributing the weight. Then, my carry-on looked as if it would explode and my checked bag was only half full. Just stupid.

After I put my bag back up on the scale, I heard her snake voice said, "It's still one pound over. Twenty-five dollars". I was completely shocked at the pettiness. Again, I fly monthly and have never had anyone try to charge me for one pound extra. I am not a complainer, I'm not the kind of woman to whine and call attention to herself, but I really nearly lost my mind. I asked, "May I speak to someone who is not power tripping?" She didn't like that comment and replied, "Ma'am, I am the only one in charge right now". And I said, "Really? Maybe that explains why this airline **". I took out a pair of boots from my bag to get rid of that last little pound and ended up carrying them on the plane. She eventually said that my bag was 0.4 pounds over still, but she would "Let me slide" to which I replied with an overly enthusiastic, "Thank you so much! So kind!"

After our little battle, half of the people in the queue were practically cheering for me. Everyone was as equally as frustrated and disgusted as me at this woman and this awful business! Then of course, the flight was delayed with no explanation for one hour, causing me to nearly miss my connection. Then on the flight, no water. Nothing. They would charge to look out of the window if they could. Actually, watch out because maybe that's coming next. I spent the whole flight listening to people's complaint and countlessly heard, "Never ever again". There was even a famous hockey player on my plane who was totally disgruntled! He even said, "I would never fly with Spirit again even if they paid me!" Amen!

I originally booked airfare for myself and 3 children back in July 2011. I was under the impression that everything was set and had confirmation sheets to prove it. As I recently went online to book another flight, I noticed that my previously booked flights were not there. Upon calling, they informed me that a Mr. Smith called in and canceled the flights with a $500 penalty attached to my credit card. I explained that neither I nor my husband called and canceled. They said that Mr. Smith did. I tried to rationalize why they would allow someone other than the passenger to cancel a flight, and they said if anyone calls with the correct confirmation number, they will cancel the flight. It has now been over 36 hours and no call back has been received.

Spirit placed an unauthorized charge on my account today for $59.95 for a $9 Fare Club renewal I knew nothing about. I called their customer service and they said they wouldn't refund it. I then spoke to a manager and he said he wouldn't refund it. Not good. This upsets me. Is there a class action lawsuit on this? I am sure there are many others out there with this issue.

I joined the Spirit $9.00 deal for $59.99 because I thought it was a good deal. But I realized in few minutes that I made a mistake. I tried to cancel but they didn't let me cancel in just few minutes of the decision. They have false prices. When you get to book, the prices are the same as the other airlines, only you have to pay the $59.99 for the rip off they charge and trick you into. They charge for seats. They charge for carry on baggage. That is ridiculous. I also saw on BBB that they have a red alert about this airline and over 2000 complaints. I should have looked before I got involved. This is very upsetting.

I requested to talk to an American and was told there are no customer service reps in the US. The rep was in India. My tickets were purchased using Free Spirit Award Points. My father who is 96 1/2 years old, flew down with my sister to Tampa and he has been hospitalized. They wanted to charge me to cancel the first leg of my trip, which they would re-sell. If I don't show up, I'd lose the return leg which I would need to bring my dad home. I could get an earlier flight through another airline but I couldn't give up the return leg and no supervisor would talk to me.

Three different reps told me I could change the flight, I was on hold for 30 minutes at a time. The last rep said they had the wrong information. In one of the transfers I was given a salesman trying to get me to buy some Spirit product. Aarrggggh!

Yes, I use Spirit because it is cheap. It sure isn't good...sardine-can flights! Zero should be one of the choices...or negative 10!

We arrived about 9 am for our flight as directed. The 10:38 am take-off time was delayed to 11:30 am due to weather. That was understandable. However, after we began to board, the agent announced a "30-60 minute delay to change a tire". There was no further information as we waited over five full hours. No updates were made available and refunds were not offered. No agents offered to cross honor the tickets to other carriers.

Passengers began to demand answers but agents left and called the Port Authority police. The sign still said 11:30 as we boarded after 2 pm, and we had to wait another 90 or more minutes because Spirit only had one mechanic available, and he did not have the parts he needed. Why? Although we were not allowed to disembark, we were charged three dollars for a drink of water! That is an absolute outrage!

We arrived in FLL over twelve hours after we first showed up at LGA. Vacations were ruined, cruises were missed, and rental car reservations automatically cancelled due to the complete failure to manage the flow of information. I wrote to Spirit which is handled by a third party. No apologies were offered, and no assumption of responsibility was given. No instructions were given on how to redeem a supposed comp flight "within 60 days". Who will hold this airline accountable for failing to maintain sufficient ground crew, adequate parts, and for keeping customers in the dark and against their will without even offering a drink of water?

Beware: No airplane security. When I called customer service to request a credit for a flight I didn't board on Sunday, September 11, Agent Terry and Supervisor Jabriella ** told me that I boarded that flight #NK571 at 8:45AM, leaving Tampa for Ft. Lauderdale. Surprised by the information, I reported to Terry and Jabriella that at 9AM, Sunday morning, I was eating breakfast at Denny's restaurant on N Dale Mabry.

I asked Jabriella, "If that flight had a mishap or tragedy, or if the passenger sitting in my assigned seat was arrested, would Spirit accept responsibility for passing erroneous information to my son and immediate family? Would she accept responsibility, on behalf of Spirit, for causing emotional distress for all concerned parties?". Most importantly, where is the security on the airplane? If I never boarded that plane, how can Spirit lay claim that I was seated in Zone 2, Seat #3F, Sunday morning?

This morning, I started researching flights from Dallas/Fort Worth to Las Vegas. Two of us signed up for their Free Spirit Account. In doing that, their site does not give a place for middle names. As we all know, the name on the ticket must be the same as the ID you will be using at the airport. So I called a number on their website and after over thirty minutes, I was told that it was not their phone number but some travel agency. I was given their number which of course is very hard to find on their site and it took three people before I finally got someone who could help me with making the change on two accounts to add our middle names. Then I was told this was a one time change and it can only be done mail. Go figure!

After all of this time, over an hour, between the two calls, I asked for a supervisor, as the price of my two tickets more than doubled in that time frame. Once I got the supervisor on the line, I was told that no one can do anything about the price of the tickets. I do not believe that, something can be done when it is not the customer's fault that this situation happened.

I was also appalled that everyone I talked with does not speak English as their first language! With our economy as it is, it would be great if we were speaking to Americans who I could understand and not have to ask over and over any questions that I have and need an answer to! Also, there is a promotion on their website, $15.00 off a booking; we put in the code and it said that it was not recognized. They all really need to have a hard look at their site for future users; not just for me.

I have booked my two tickets with US Air and got them for less than Spirit! I will be sure to tell all of my friends not to use Spirit. First, the customer service was awful and the fact that they are not even in the US, tells me that I must use another airline.

No stars. I booked a flight from ORD to Atlantic City for a wedding in 9/9/11 with Spirit Airlines. When I arrived at the airport, the day of departure, I was told the flight had been canceled. Priceline had emailed me with confirmation 3 days earlier. I was told there were no other flights leaving for Atlantic City that day or for Newark. The only flight available was to La Guardia which is located too far from the destination. I was offered a refund which I accepted. There seemed to be no other option.

Be aware that the $9 club membership is a total scam! It is not worth your money to fly with this airline. Avoid them at all cost.

On August 287th, I attempted to purchase a ticket on spiritair.com, only to have the website continuously time out. I therefore, called the company to book over the phone and was forced to pay an extra $10 fee for "phone reservations". I asked why I was being punished because their website wasn't working, and I was simply told that there was nothing they could do.

Fast forward to this afternoon; when I was supposed to fly from LGA to DTW, it was raining so a delay was understandable. My boyfriend was scheduled to take a Delta flight to DTW at the same time, using a voucher to do so. After several postings of delays, one of which was an announcement that the flight would be departing three hours later. Ten minutes later, the gate was told that the flight was completely cancelled. We were told that we could go back to the ticket gate to get a refund but that we had to get our baggage back from baggage claim first.

I quickly called my boyfriend to tell him that I would not be able to fly and we had to reschedule as soon as possible. Delta was less than helpful, saying there was nothing they could do because every other airline was departing, except this particular Spirit flight. I got my bags and got to the counter, only to be told that I could get a refund or reschedule for the next morning. I was denied standby. Even after explaining that my boyfriend was flying into a town he did not know and that Delta was denying a change in ticket for less than a $300 fee, the ticket agent was rude and suggested only that I figure out how to fly tomorrow.

In the end, my boyfriend is now in Detroit without me and I am sitting at home. I have just checked the Spirit website to find that all other flights to Detroit went out this evening with barely a delay. I was given no explanation for the cancellation and I do not appreciate not being given any options.

My mom, who is 87-year old, bought tickets from Spirit Airlines for her and her granddaughter to travel from Chicago. IL to Fort Lauderdale, FL on August 15th. On Sunday, her granddaughter, Elizabeth, tried to print the boarding passes, and there were none. When we called Spirit Air, they said the flight was cancelled. When calling Spirit Air, they confirmed the cancellation. On 8/9/2011, a total of $326.50 was charged on her debit card. They told her that she would be getting a credit for that amount. So, they bought tickets on American Airlines. Now, Spirit Air said they will not give the money back, because the flight was not cancelled.

I had previously canceled my membership ($59.99/year) and I am getting another charge! The first representative said no refund. Then I asked for a manager. I waited 36 minutes for the manager! Anyhow, I explained that I had no access to my original email account that was set up with and therefore, was not getting any notices and did not get a notice that they were charging my account. I made the point that they obviously don't care to monitor when they have rejected emails as I know my old email account had been deactivated. Also, they had my good working number, they had means to reach me about my outdated email address. Despite all these, and placing me on hold forever, despite the charge was still pending on my account, they refused to refund me my money.

I booked a flight from Fort Lauderdale, FL to Medellin, Colombia for 02 Sept 2011. At the time, I purchased two checked bags with the same card. I called on 01 Sept 2011 at 5:30 p.m. to add a carry-on bag because online, if you don't pay $60 for the membership, it will not let you. I spoke to a representative in Spanish, it was a lady but I neglected to get her name. She took all of my information and credit card details. Then, she stated that the bag was purchased and everything was okay.

When arrived at the airport on 02 Sept 2011 (after a long line because not many counters were opened), I found out that the bag was not charged so I could not take it with me. I had to pay for it at the counter which was more expensive. Also, my daughter had used her credit card and did not have it with me. Therefore, since I was counting on taking the bag on the plane (and could not take it), I had to leave my bag in the airport losing all the money I spent on the products that I had bought. And since I could not wait on my daughter because I was about to lose my plane, I had to leave my bag like a garbage. The representatives there were not nice and acted like they did not care about a customer.

I discontinued my business with Spirit Airlines and canceled my $9 fare membership because Spirit Airlines does not care about their customer. I saw other people being treated poorly and with no respect. My annual membership was to be renewed on Sept. 2nd after 9:38am. I canceled but Spirit Airlines charged me $59.95 at 5:35am, 4 hours before my Annual Anniversary. This is against their own policies of automatically charging the annual membership on the date and time of my anniversary.

My wife and I ordered a vacation package from American Express Vacations traveling from August 11 - August 17 with booking number ** flying with Spirit Airlines. At the time, we thought that we bought it at a fair price based on airline and hotel accommodations.

The nightmare started the moment I called Spirit for baggage procedure. I was initially told that I had to pay for each bag twice--upon leaving DTW and again after arriving in FLL. Then, I was to repeat this process when boarding the flight from MBJ. The baggage price at the time was $15 a bag. I was told that I would be charged the same rates returning home. I then called AMEX for help. AMEX finally got Spirit Airlines to agree to send our bags all the way through without the bags being charged and checked twice. Spirit Airlines also wanted us to leave the TSA boarding area and process in all over again. AMEX also got them to reconsider this procedure as well. Finally, Spirit Air agreed to allow us in the terminal; we just needed to process internationally.

To my surprise, Sprit Airlines created a new policy as of August 1st that passengers must pay for carry-on bags larger than 16"x14"x12" and advanced seat assignments are available in different prices (if booked online or over the phone). The only way to avoid the charge is to check in at the airport. I also found out while we were checking in that the baggage fees had changed. One bag costs $43 plus $25 in fees and these fees were charged to our AMEX Gold **. We also found out that the maximum weight for bags with Spirit Airlines was 40 lbs. and not the average 50 lbs. like most airlines. In Florida, my seat had been sold twice so I had to accept another seat to continue.

On August 17, we arrived at the airport in Jamaica at 1:00 p.m. and checked in at 1:20 p.m. At check-in, we were charged $111 for two bags. The original flight was scheduled to leave at 4:08 p.m. but we were told that our flight was delayed (no excuse given). Later, we were told that the connecting flight in FLL would have departed by the time we arrived at the Fort Lauderdale Airport. While we were departing Jamaica, we should have been landing in Fort Lauderdale. We were not scheduled to leave Jamaica until 5:50 p.m., which was actually 6:55 p.m. in Florida.

We were informed that we had hotel, food and transportation upon arrival in Florida. But when we arrived in Florida, there was none. We waited for 30 minutes before an agent finally gave us vouchers for hotel, food and transportation. The only thing we did have were new tickets for a 7:30 a.m. flight on August 18. I was forced to call and cancel a 9:00 a.m. appointment with a scheduled client for August 18. Then, we were told that we would be staying at the Sheraton with food and transportation. Arriving in Florida, they moved us to the Hilton Gardens, to Hilton, then, finally, to Fairfield Inn & Suites at 2081 Griffin Road, FL 33312.

All the hotels were full within the area so we just upgraded our room at the Fairfield Inn & Suites. We waited for over an hour to be picked up and transported. We checked in at 11:03 p.m. so there was no place to purchase food. We were forced to order out for food delivery. We finally got some rest we needed to be at the airport at 5:30 a.m. on August 18. The boarding time was at 6:20 a.m. It was on time but we were never given a reason why we were delayed in Jamaica. So far, no one has ever taken responsibility for this terrible incident.

I'm writing this letter in behalf of my mother and brother. I would like to make a complaint against Spirit Airlines for a number of reasons. Between myself, my mother and my uncle, we have been calling, put on hold, talking and everything imaginable with customer service for 3 days and still accomplished nothing. My brother was to board on Monday, August 22, 2011 Flight #231 from Atlanta GA at 7AM; connecting in Ft Lauderdale FL on Flight #972 San Juan PR, arriving at 1:14 PM. That flight was canceled.

He arrived at the airport the following day Tuesday, August 23, 2011. After they made him take things out of his luggage claiming it was 3 pounds over (he was ready to pay the difference), he left it behind. When he arrived at the gate ready to board, the flight attendants closed the doors 10 minutes early, refusing his entrance along with 3 or 4 other people. My brother of course, stranded in the airport for over 12 hours waiting for the 6:47 PM flight to San Juan PR later this evening, arriving at midnight with no one to pick him up at the airport since our mother's house is 2 hours away. My brother is mentally challenged, even though he may not look like it, still 8 hours later can't figure out why they did this to him; without any explanation. He didn't understand much of anything and it breaks my heart to know he was left stranded by Spirit Airlines, broke and may not board on the next flight.

It's another story with my mother. I booked her flight on August 4, 2011 from San Juan PR to O'hare Chicago IL for Wednesday, August 24, 2011. Because of the hurricane Irene and possibly the next one, flights in the San Juan PR area have been closed or canceled. This is where customer service comes in and the calls we have been making. It seems we cannot get a straight answer from anyone. The people spoke too fast, asked questions about offers we care not to get and understood little or no English. We tried the Spanish line as well. They seem not to understand the weather and the cancellations in Puerto Rico, yet they kept telling us everything is fine and the flight is scheduled on time; when the news there says different.

The Spirit website has been down for hours and because of the bad weather, my mother and uncle have no electricity and their phones kept getting disconnected. I have been on the phone with customer service for the past 2 days and have accomplished nothing. The people were really incompetent, have offered no resolution, and my mother will most likely lose over $600 dollars she had paid already. A little over a month ago, her aunt, cousin, husband, and 4 other relatives including an infant used this airline. They went through a horrible experience, was left stranded, and had to spend 2 days at a motel. I'm sure if they would have told me about this airline, I would have never gone with Spirit. But unfortunately, I did. I understand flight delays, bad weather (we cannot predict Mother Nature) but airlines should offer a resolution, not make the problem worst.

I really don't know if anyone can help my mother, Spirit Airlines sure hasn't done anything despite all the calls made. They didn't even gave my brother any vouchers although I'm sure the prices in the airport are so high it wouldn't even begin to cover it. Yet over 12 hours stranded, my mother's flight canceled and Spirit has not rescheduled it due to hurricane Irene, even though their website claimed it would waiver it, one of the calls made to customer service wanted to charge her almost an extra $300 dollars to change her date despite of the website's waiver. I know customer service is in another country, they must be because why else would they assure you everything is fine when it's not?

We have been as polite and tolerant as we can be, but there is so much a person can take before losing their nerves. My mother is old and has many health problems. Please don't ignore this letter. Flying through this airline would be a first for my brother and my mother (hopefully the last, never again), and even though they haven't officially flown with them is as lousy as it could get. The worst customer service we have ever experienced, a real bad nightmare. I am limited on the things I can do and say as my brother is stranded in Atlanta GA and my mother in Ponce PR 2 hours away from San Juan airport. I live in the Northwest suburbs (Chicagoland) in Illinois. Thank you for your time.

Monica **

NOTE: 0 star should be an option

They deserve no stars. They have the worst customer service ever. They lie to their customers to get them to buy tickets. And they are dishonest about their free mileage redemption practices. Their customer service is, by far, the worst I have ever experienced in my 41 years of life.

I booked a flight in December of 2010 from Boston to Ft Lauderdale from 8/20-8/23, round trip. When I originally booked the flight, I had an early departure from Boston, with what appeared to be a direct connection to FL. Since I made the reservation, you have changed my itinerary at least 8 times. The last email notification was sent to me in June of 2011. I learned yesterday, 8/19, only after logging onto their site, that I have to spend about 11 hours of my first day of vacation either in the air or at an airport.

It is unbelievable and unacceptable that they're allowed to make changes to the itinerary without prior notification to customers. Why not tell customers that are redeeming points that in order to redeem the miles, they have to be flexible? Because I didn't pay out of pocket for my trip, I'm penalized and treated unfairly. Tell customers upfront that they're not important versus asking what time they'd like to depart. I think it's unconstitutional and unethical that an airline be allowed to make whatever modifications without first confirming with the customer.

I called your customer service number. I reached someone in a totally different country with a language barrier and thick accent that made it nearly impossible for me to understand. Therefore, it was very difficult to communicate effectively. I spoke with a rep yesterday that offered to cancel my flight and credit me back the miles after. I voiced my disgust about the schedule changes and additional flying time. The only other option was to pay to get on an earlier flight (Really?!) Today, I spoke with another representative that totally dismissed my concerns. This has got to be the worst customer service in the world. They show no sympathy or empathy for customers. Instead, they offer other options to "quiet" the customer. I don't have the names of the reps, because this behavior and lack of concern is expressed on every interaction I have ever had with the airline and not specific reps. I am shocked they're still in service. I guess it's true that "you get what you pay for".

The experience with this company has only gotten worse and I am very disappointed. This is the second time that we had flown with Spirit Air and the service was horrible. Both our flights had been delayed for several hours and the airport personnel weren't interested in giving any help at all.

Everybody, during the time of our flight, was complaining on how bad the service was. It was a real disappointment. The flight was freezing cold all throughout and we had to find clothes to cover ourselves since nothing was provided (not even a glass of water).

I flew back from Atlantic City, New Jersey to Ft Lauderdale, Florida on Friday, August 12, 2011 on the 7:55 p.m flight. I was charged $90.00 on my MasterCard for one checked baggage and I was told that there is no refund from spirit. They said that I had two carry-ons which I have my ticket stubs.

This is ridiculous. I would like my refund and you cannot get through to a live person.

On Tuesday, August 2nd, I booked my 17-year-old son, Sam, on a flight to Peru, where he was signed up to volunteer at a medical clinic with an organization called Projects Abroad.

We arrived at the airport three hours ahead of time and were told by the Spirit representatives that Sam could not be checked in or fly to Peru without a notarized permission paper from us. They said that there was a specific form that was downloadable from their website, and that it was a requirement of the country of Peru. Volunteers abroad were stunned. They send over 16 year olds from the United States into Peru all the time, and had never heard of such a requirement. They spoke with the Spirit desk and implored them to allow Sam to board, as this paper was not required by Peru. Spirit refused, but said they would hold Sam's seat until the last possible moment.

I was at work over an hour away, and scrambled to get a notarized paper together - wondering if it was indeed the right form since they had said that it had to be their specific form - and got to the airport 23 minutes prior to the flight's departure.

At this point, Spirit said that they had already given Sam's seat away and he would not be able to board. They were also unable to fly Sam out to Peru until the 9th of August, a week after his medical internship was due to begin. After much haggling and not leaving their desk, they finally agreed to at least refund me the price of the original ticket which is $890. As a result, volunteers abroad kindly booked Sam on an American Airlines flight the next day at the cost of $2250! I was assured that American Airlines did not need the permission paper, neither did Peru but he had two of them with him just in case. Sam arrived safely in Peru without ever being asked for the permission paper!

After emailing Spirit multiple times, and emailing their CEO Ben Baldanza, I have received one response which states that travellers are responsible for having all documents necessary for the country they are travelling to and not ever addressing the main issue that Peru does not require such a paper from a 17-year-old volunteer. They have been unable to show me where on their website is this downloadable permission form, or where I could possibly have read that he needed this form in order to fly. But of course, we know that he did not!

I had to take time off work, we nearly got into a car accident rushing to the airport. I had ridden my bike to work that morning so my 20-year-old daughter had to rush and get me in the car. I wasn't able to find her 9-year-old brother who was asleep under his covers, and consequently left him at home alone. Thankfully, my neighbor was able to get to him before he realized he had been left.

This was the most stressful day of my life. It was the first time my son had travelled alone, and I am a very organized person and made sure he had everything with him that he needed. I had to spend another $1400 on his airfare as a result of Spirit's mistake, and they will not admit they made one. I'm asking them to reimburse my $1400 but clearly, they refused to accept any responsibility. I have so far submitted this case to the Better Business Bureau, and I am prepared to go to small claims court if this attempt is unsuccessful.

I booked a flight (Y94BJW) for my 12 year old grandson from Tampa, Florida (departure time 1:28) to Atlantic City, New Jersey (arrival time 3:52), for Aug 9th. While booking his flight, I had nowhere to put that he was a minor on the website because ages ranged to 0-11 years old. That is fine; he is 12 years old, and has flown before. So, I didn't think anything about it. Well, here is the problem. He was abandoned by his mother; so, I was flying him back here to live with me. I got my confirmation, and the ticket price was $142.00 (which I paid).

When he was brought to the airport by the person who was taking care of him until his flight, he was told by the nastiest girl that he wasn't going to get to fly home because I didn't pay the unaccompanied minor fee of $100.00. This had upset him terribly, after being left by his mother he thought that he would never get home. The woman that was with him said he was so upset she had to explain that he wouldn't be coming home. Imagine that? How can anyone do such a thing to a child? They charged an additional fee of $38.00 to my account without my permission. It was a total of $138.00, plus $142.00 for the ticket.

He was never taken cared of on the flight; he said not a single person talked to him, or walked to the bathroom with him (what am I paying extra fees for?). To top off the horrific day, they never sent his luggage which has his birth certificate, social security number, all his school, doctors and other paperwork in his luggage. That was yesterday, and we still haven't heard anything about his belongings as of today. I have NEVER in my life been so upset for anyone in my life, as I am about this. I want a full refund for everything. I will never Fly Spirit Airlines again, neither will our family! This was the airline of choice by our family for years.

While purchasing tix online, travel insurance was inadvertently selected because the default on your site is PURCHASE of OPTIONAL TRAVEL INSURANCE. If you miss the small print, you find your bill includes a surcharge for that coverage which requires that you contact the travel insurance company and request a refund. ARE YOU CRAZY? This is an anti-consumer practice which encourages redundant and incredibly expensive coverage.

You really need to decide whether you want individual travel experiences with Spirit, which is usually predicated on consumer cost consciousness, to be overwhelmed by pushy travel insurance sales practices.

As a financial services professional, I will say you are not helping our image or your own.

Spirit Airlines - I went on their website the day before my travel and I had no seats. When I went to print out my boarding pass at the airline I had to pay $40 just to carry on 1 item. In between the round trip, I paid an additional $80. There is no other carrier that charges for carry on, let alone $40 for 1 item. The flight was late, the seats were extremely narrow, and they did not recline. The thing that astounded me was that they had no complimentary beverages. Coffee was $2.00 and water $3.00. Again, I fly a lot and these beverages are free on all other carriers.

My return flight was late in taking off, just under 2 hours. The jet was new and their computer was down. That finally was resolved but then we sat there for another 40 minutes to get traffic control to clear us. You would think that this flight crew would do the decent thing and offer complimentary beverages - did not happen. The funny thing was when we finally got to the gate the announcement was we hoped you had a pleasant flight.

Spirit Airlines is a joke. From charging a ridiculous amount of money for a carry on, from charging for coffee, and from being a combined 3 plus hours late, this airline should be boycotted

In early March, I purchased two tickets from Fort Lauderdale to Las Vegas on Spirit Airlines with flight number 777. This is a rather long flight and I preferred to fly in a business/first class seating arrangement as opposed to a coach-type or "three-across" configuration. Spirit offers a "big front seats" option that is two-across and mirrors a first class seating configuration on other air carriers. If the seats were not available, I would have booked first class on another carrier.

On the day of the flight, May 5, I checked in online to discover there had been an aircraft change and the seats were no longer available. I called Spirit and was informed the change had been made on March 17th, which is approximately six weeks prior to the date of the flight. I was further informed by the representative that nothing could be done apart from using the difference in fare as a credit on a future flight.

I fully understand that flights and aircraft change, which is oftentimes beyond an airline's control, but that is not the reason for my objection. I believe that Spirit had an obligation to notify me on or around March 17th, when they were aware the product they had sold me was no longer available. It is not a sophisticated software issue to generate an email and I'm certain their information technology system has the capability.

When Spirit became aware of the change, I should have been given the option of either booking an alternative departure date, using the ticket as credit for a future flight or canceling my reservation in order to book a first class ticket on an alternative carrier. I don't think it's particularly difficult to connect the dots why Spirit has made the business decision not to inform passengers of material seating changes to their reservation. It is also noteworthy to add, if I had attempted to cancel my flight when I learned that the big front seats were not available, Spirit's policy is not to refund the passenger's money and to charge the changed fee on a future flight.

It was only after a fifteen minute battle with a supervisor that they did finally agree to credit me. The problem was I was placed in a seat that I wouldn't have purchased. It's one matter if the passenger has this information six weeks prior to the day of the flight, but quite a different one to have it four hours prior to departure.

To sell an individual product A and then deliver product B without notification is an unethical business practice, which is nothing more than a sanitized version of bait and switch. As soon as Spirit was aware they were unable to provide the class of service for which I paid a premium, they had a clear obligation to inform me so that I would have had the opportunity to change my travel plans.

Gary A. **, MD

On aug 1st 2011 laguardia to FLL on 10:30 am there was this young man passing out credit card applications for spirit. He came to everybody asking for them to apply. He asked me and I kindly told him no thanks. Then after 15 mins I was not to sure of they called people for the airplane. He was passing by so i asked him and he answered me very rudely. He said no and rolled his eyes. I let it go cause that was stupid. After that I see that he is treating bad a family which clearly shows that English was not their first language. The came over to the side I was sitting and stood there cause there were no seats and he kept treating them bad.any move they'll do he'll attack them.

So after seeing this i just told him" let them go and sit down" and this man came to me and attacked me. He told me and I quote. " do you work here? Be quiet, shut up, you don't know what you're talking about, mind your own business , shut up and sit down, did I ask you? no right?" and he kept on and on. I was so offended.he was so unprofessional. Never in my life did I felt so offended. This man had ruined my whole airplane ride. Even If i was wrong, and gave my opinion on how he was treating them, he had no right to treat me that way. He passed a line, and his professionalism. Very rude, unprofessional. He kindly could of told me " mam I understand,but I have to do my job, thank you" and that's it! I never ever want to fly with spirit!

Automatic entry into their $9 Fare Club (by using the Free Spirit MasterCard) was pulled. An annual due is required to have the above mentioned card which came with free membership into the Free Spirit Club. If you use the card once a month, you will get free membership into the $9 Fare Club. They recently changed banks, offered a new credit card and did not disclose that the membership into the $9 Fare Club did not come with the card.

The representation said the only difference between the Barclay's card and the new card issued by Bank of America was that you will earn 2 miles for every dollar spent. With regard to the Barclay's card, after renewing my membership this year, I was not informed that it no longer included membership into Spirit's $9 Fare Club. Spirit now does not offer free membership into that club with any Free Spirit MasterCard account.

This is just a warning, as again. With Spirit, they don't tell you squat...even in the fine print.

My daughter-in-law is living in Guatemala, but at this point in time she doesn't have residency. It is in the works and takes a few months, and generally more to get it.

She took a flight to Ft. Lauderdale to go to Canada for a couple of weeks, and on her return flight, checked into the Spirit counter in Lauderdale. The agent informed her that she would be required to purchase a return ticket to the US, or she couldn't fly. She explained and provided proof that her residency was in process, and produced her tax ID, car registration, and copies of bills related to her house showing she owned property. They still refused to let her board and she had her six-month-old to deal with at the time. The agent said that if she purchased the return ticket and was allowed entry into Guatemala, she would get a refund.

Refund? From Spirit? You have to be kidding! So, now she has a useless ticket, no refund, and countless phone calls go unheeded. Just another "hidden" charge among all the other things they do.

But, on the brighter side, now they are charging for carry-on, and if you really need a carry-on, there is finally overhead space. Before, if they boarded by rows, the overheads were crammed with things that had NO relationship to what a carry-on is actually like. The people in the rear start filling all the front overheads so they can get their baggage closer to the front. I was under the impression that the overheads were related to the seat area. In this case, the front passengers had to go to the back of the plane to use an overhead, and that meant waiting until the plane was empty to get to their carry-on. When I complained about a guitar taking up 90% of the space, no one really cared. My carry-on had to go in the baggage hold, and it was all I had. So now it's an additional 45-minute wait at the arrivals to get my bag because they didn't enforce the carry-on size regulations.

The counter staff are generally nice, the stewardesses are worked to death with complaining passengers and tend to be really bitchy, and will try to confront you rather than comfort you. "One more word about it, and I will have you removed from the flight" attitude.

It is cheap travel, and you get what you pay for, but I will suffer the BS as I know the ropes, and it does save you a considerable amount of $$$$.

I signed up at the airport for the card and the representative said the club membership was free. I never used any of the services and they charged my card (that is joint with the Barclays bank) a fee of $59.95 without me knowing it or notifying anything.

I called them and after talking to different reps of Indian origin (including the manager), they said they sent an email before renewal (which I never received) and that the contract (which I do not remember signing) said about this automatic renewal fee.

Now, I cancel the card but cannot get them credit the fee that they illegally and unethically are trying to collect. Also, I cannot terminate the membership because the system does not allow me to do so by email. Even if they explain how to do it, they never send a confirmation. It is unfair and illegal to put the customer and his/her property in the hands of thieves that use the law and Internet to favor their interest and disturb people.

The return flight NK922 was scheduled to leave at 4.25 p.m., but was delayed hour after hour and finally cancelled.

I got the refund from Spirit Airlines less $20 for their admin charges. On returning back to UK, my travel insurance company wanted a letter from Spirit Airlines to say that Flight 922 was cancelled on 8th July due to bad weather conditions. I spoke from UK to different persons, one of whom a supervisor. The two staff said that Spirit Airlines cannot issue such a letter by e-mail or by airmail letter.

Finally, the supervisor gave me an e-mail in New Jersey office which was incorrect. So far I have sent 12 e-mails to spirit airlines which were incorrect and some bounced back. I have spent about 35 for telephones (I am with Virgin) with no success at all.

Can you help me in getting the e-mail address of their CEO Ben Baldanza in Miramar or New Jersey? I will be grateful to you for this help. Thanks. **

A discount club membership was purchased with email notification set up; the annual fee was renewed by debit without notifying the member. When the bank statement was received and the fee debit discovered, within a few days of the payment, Spirit was contacted and the caller informed go to the website and cancel the membership; when this was done, Spirit Airlines still would not reimburse the member fee renewal of $59.95, though the membership was cancelled and Spirit Airlines was contacted within one week after the debit was made. In effort to rectify this, Spirit Airlines was called three times, only to be left on hold with canned music playing for over an hour at a time. The member is elderly, over 80 years of age, no longer able to fly or use the service and simply did not notice the renewal was due to transpire.

I was traveling from Florida to San Pedro Sula (Honduras). I purchased two bags online. Once I got to the counter to check in, representative announces that her computer has only one bag registered. I was forced to pay yet again for another bag or else I'd have to leave my bag in the airport.

Once on the plane, the flight was delayed for more than two hours because they were fixing the washroom. We ended up traveling with only one washroom available. Furthermore, the cabin wasn't properly pressurized. Flyers were complaining about an intense ear and head pain. Then on the way back, I was charged for bringing my laptop as a carry-on. It's completely outrageous.

Spirit is the worst airlines ever to travel. They try to take your money anyway possible. I called the airlines to purchase my tickets. They told me that my two year old son can be on my lap, and that I did not have to purchase a ticket for him. I flew from LaGuardia airport to Fort Lauderdale with no problem, but on my way back from my trip the lady at the counter said that my son is not 2 years old. He is 2 , and that I would have to purchase a ticket for him for $249.

First of all, who said that the kid's age is 2 1/2? When I was purchasing the ticket, the lady on the phone said as long as your son is not 3 years old yet, he is fine. Of course, I flipped out. I called the manager; she took forever to come out. When she finally did, she took no exception or no understanding-- as if money grows out of a three. It was their employee's mistake to tell me the wrong information over the phone, and I had to pay for it. Taylor thanks for nothing.

I am flying with Spirit for the first time, in a group with 10 tickets which are purchased 60 days prior to my flight. Booking in a group gets you no benefit from the start. We were overcharged for a flight that we could purchase now for $170 less. Not to mention that we were not even allowed to take on a small carry on without being charged. Booking in a group should get you some kind of accommodation since you would figure that you have given Spirit a security since the tickets are paid in advance. But instead, you are locked in an unfair rate with terms and conditions that don't even make it worth for you to use the flights that they advertise as affordable.

Aside from that, your booking agent in Spirit is unwilling to help because they already have your money. If you would like to make any changes you are being charged with penalties and worse you will lose the full amount you paid for the flight.

Because of the poor customer service, I will never use Spirit again and any school or group traveling should stay clear of this airline and their group department. They don't look after the best interest of their customers and they advertise falsely. Don't waste your time, go with other airlines because in the end you will pay more and get less with Spirit!

Spirit airline is an absolute scam. They charged us $66.00 each way for our carry-on plus an additional $66.00 for the one checked-in suitcase. That's a total of $198.00. Moreover, their seating is really for small children with no adult leg room. My legs were cramped the entire flight. All consumers must boycott this airline. Next thing you know they will charge you to use the bathroom. I will never ever fly Spirit again. Consumers are not stupid.

on 7-2-11 flight 259 scheduled to leave acy at 6:45 am was delayed several times then cancelled as connecting flight via fll to punta cana would not then be available until 7-3-11. we then had to pay for a hotel in the atlantic city area and depart acy at 6:45am on 7-3-11.spirit airlines refused to pay any thing on the additional expenses.

In April 2011, I ended up getting a credit by speaking to a Spirit Air agent. It's now July 11th and I wanted to use my credit plus add my husband to fly in Oct. 2011. I assumed I had 1 year to use my credit to fly similar to United Airlines. I couldn't find my Spirit Air credit in my account online so I emailed them and I got an email back stating that my credit of $385 expired July 6, 2011. Not only did I not get an email or a letter from Spirit about my credit and credit expiring, she emails me that she cannot do anything for me.

I booked my tickets on line through spirit air line for 5 people there after i contacted a spirit agent regarding my 2yr daughter beacuse i did not know there ploices for a 2yrs child, the agent asked for her date of birth, gender then the agent stataed has long has i take my trip before my daughter turns 3 she will be registered has a lap child. the day of my departuer which was 7/03/11 at 6:02am i checked in at the front and the agent asked to see my daughters birth cert, process her paperwork and sent us on our way she was stil consider a lap child, once we got on the airplane one of the stwardess called my name a requested that come to the front of the plane before i got to the front she yelled out that child cannot sit in your lap u must buy a tickect i explained to her what took place and my daughter will not sit in a seat by her self being this is her frist time flying she stated she did not care if she sat in the seat has long has i bought a ticket after i get the ticket they refused to give me a recipt they stated they did not have time and with or without me the plane will take off has schedlued so i got back on the plane because i had 4 children on the plane they infomed me that my 2yr old daughter must sit in the seat assigned to her which was the fire exit seat or we can get off the plane. another person was sitting in my assigned seat she refused to get up out my seat she stated she needed to sit next to her son who apperared to be at lease 11yrs old while my 2yr had to sit in the fire exit seat the supervisor came on the plane and stated if i dont sit in the lady assigned seat and my daughter do sit in her assigned seat which was the FIRE EXIT seat my family and i can get off the plane because we are waisting her time. I felt like i was treated unfarily and unjust and i would like to know what my options are

Folks, this is a complaint against Spirit Airlines, and a warning to all that you PLEASE reconsider when thinking about flying them.

I just got off the phone with a Michael ** from their customer service office in India. (How fun he shares that name with a famous movie director.)

This company is EXTREMELY shady. PLEASE, people, beware!!!

I've been over-billed. I tried to cancel my membership (which I never wanted in the first place. I just wanted the cheap fare). I couldn't log in to their website to do so, so I went to their "password reset" option for a few days running. I NEVER was sent an email with my "new" password and information on how to access my account online. However, they did send numerous emails weekly regarding their promotions. Funny how they can do send out those kinds of emails with no problem, but not my numerous requests for password resetting. Please note: many complaints you'll find online share common theme...that is, their website "doesn't work".

I am in the IT field and know my way around websites. This is deliberate on their part. Clearly, they disabled certain functions on their site so that you won't be able to use them. Most common, in my experience: logging in, requesting a password reset, applying dollars-off coupon code, and checking in online to save $5 off baggage fee.

Well, these thieves also have NO 800-number on their site. It's virtually impossible to get to their "customer service" unless you go to Google and research to see what their phone number is. For future reference, it's 800-772-7117.

After going back-and-forth for 40 minutes with a customer service gentleman (and in fairness, he WAS a kind gentleman), who, I assumed, was in India based on his heavy accent, I was transferred to his supervisor, a "floor manager" named Michael **. (Seriously, if you're going to choose a fake name, is it because you want such a popular one that when someone tries to Google you, there would be a zillion search results?! Next thing you know they'll have a "John Smith".)

They won't refund your money. I explained that I am not in a financial position to afford the $59.95 charge; that I was charged unjustly; that I'd love to travel if I could, but that at this point in life, those $60 need to go for rent, food and gasoline. They don't care. I explained how I'd been trying to cancel for days and couldn't get through. Next thing you know, they're billing my card. I wasn't allowed to cancel, I couldn't log in. This entire operation is shady! I was finally given a $59.95 credit for future travel--which is great, assuming I could afford to travel, which I CANNOT at this time. Oh, and you must book and pay for a flight within 60 days of receiving said credit,or lose it altogether. UNBELIEVABLE, these people.

I told Michael ** that he should be ashamed, and that I knew HE knew he worked for a shady company with poor business practices, and that I hoped one day he'd leave it and go to a reputable one. Indians are generally such good people, and they truly believe in karma. Well, this Michael ** needs to watch out, because what he has coming back to him is unreal.

Spirit Airlines is bad folks, please don't fly them, even if you think it's your only option. They are rip-off artists and have no customer service. They'll place you on hold forever in the hopes that you'll get fed up and hang up. It's very frustrating because they have no empathy or sympathy and will absolutely NOT refund your money, even when they've taken it unjustly. Beware, please!

I booked a flight for my teenage daughter to Los Angeles through Orbitz. They put her on Spirit out of O'Hare at 7:40 pm on 6/26/11. We called the airline the night before and were told that for $25, we could fly standby and there were seats available, so we should show up early to get her flight changed. I got up at 4 am and stood in line for 45 minutes at the Spirit counter, only to learn the flight was "oversold" and they were asking people to get off. I went home (45 minutes away) and returned at 6 pm for the 7:40 pm flight. I paid online for her one bag to be checked (no carry-ons) and paid online for a shuttle to meet her at LAX. When I got there, I was told that the flight was delayed until 10:30 pm. The staff was very rude and unconcerned.

I asked if I could get a pass to wait with her at the gate so she wouldn't be by herself for 3 hours. I was told she was "old enough" to go by herself. Otherwise, she didn't have to go to the gate just now. Unfortunately, there's not much you can do in that terminal unless you go through security, so we just stayed out. I checked the board at 7:15 and it said the flight was "on time". I returned to the desk to ask about this and I was told that the board just hadn't been changed. "In fact, the plane's coming at 10:38 now," the desk attendant almost laughed. When I asked her name she turned her name tag over and said, "Kelly."

I called Spirit, even though they don't have a customer service number, and the representative, a man named "David **" (based on his accent, I doubt this) told me that the plane was now not leaving until 11:42 pm, and that since I'd been inconvenienced, I could go to the counter and ask the Spirit representatives to help me find a flight on another airline. By the way, the shuttle service stopped running at 1:30 am, so my daughter would have to be at LAX for over 5 hours before she could get a shuttle or I'd have to pay $75 for a cab.

I went to the counter and told them what "David **" said and they chuckled, saying they don't have any relationship with other airlines and they never help customers make other arrangements. I then asked for a refund, which they seemed to process since I did get receipts, but a day later, nothing was deposited back into my account. I called Spirit again and was told that I'd have to complete my credit through Orbitz. Orbitz flatly denied this, saying that they take no money from the customer so they have nothing to do with the refund. I tried calling a corporate number for Spirit, but if you need assistance, you're referred back to their website. I finally called my bank who told me I'd have to wait a few days to see the credit so I don't even know yet if Spirit actually initiated a refund or not. I couldn't find another flight, so my daughter is here at home and couldn't make it to her conference, which is for teens with a specific medical condition that she has. Spirit was totally unapologetic and rude. I am so sorry I ever got hooked up with this unprofessional and terribly run airline.