|
Steven of Arlington Hts IL (05/09/08)
We had won an auction for 2007 - 2008 Bid Per 7 Nights Stay at the Luxurious 5-Star ALL INCLUSIVE Royal Hideaway Playacar by Occidental in Playacar with Roundtrip Air to CANCUN, Mexico via the services of a US Carrier! Skyauction states that they booked us on ATA prior to ATA bankruptcy. We did not have a choice of airlines. Skyauction never notified us that ATA went bankrupt. We were able to secure another flight last minute through Frontier, but had to drive to Indianapolis from Chicago.
Skyauction is claiming that they have no responsibility to us, although the auction clearly states that theybare providing roundtrip air. They state as long as they booked on ATA they met their obligation. We feel we did not have any choice regarding ATA and therefore they did not provide roundtrip air. Do we have any legal ground here?
Roundtrip Air fare from Indianapolis to Cancun was $362.31 each total $724.62.
Pam of Seward AK (04/13/08)
Bid on a 7 night package at a resort of your choice, instructions said you could check RCI website. I had to pay first, and then try to make the reservation. After paying, it didn't give me the option of dates or resorts. I emailed Sky Auction. Haven't heard back from them.
Jeff of Antigua OTHER (03/06/08)
I won a bid with skyauction for a hotel in Cancun in Feb this year. It took me 14 emails to ask them to send the confirmation. It was only when I threatened them with legal action that they moved. STAY AWAY FROM THIS FIRM. Too many people have lost their money.
I had to book a separate flight to Mexico and I could have gotten a cheaper one had they sent the hotel confirmation earlier.
Sam of Nyc NY (03/06/08)
I 'won' my bid for Matzalan, Mexico hotel but found out my original hotel was 'unavailable' and was given the hotel BALBOA. I got down there and even the cab driver told me it was a dump-really, really in need of renovations. But that's not the worse, I came home one night around 9pm and was follow up to my room by the security employee of the hotel - he was lurking at me from the adjourning balcony in the dark! I reported it and checked out!
SKY AUCTION never returned my mail nor calls and I lost my vacation and my money plus I had to book an early flight back home and get the heck out of that disgusting Matzalan!
Janis of Columbia MO (02/21/08)
Sky Auction. I bid on two Home and Away vacations and won. I cannot find any place offered that coordinates with my vacation time. I e-mailed Sky Auction and asked if I could use the money I paid on another auction. The reply was no. I lost my money and would advise anyone to avoid the Home and Away vacations--they are very limited.
Loss of funds for 2 vacations paid for.
Kaprise of Chicago IL (12/14/07)
Where do I begin? After several back & forth emails regarding my confusion with the charges, I left it alone and was looking forward to my vacation. Well, the resort that SkyAuction described as newly renovated was disgusting. The following day after my return, I called SkyAuction and spoke with a rep by the name of Chris who stated that I should send an email describing my stay. I then sent a 4 paragraph email describing my stay and requesting a refund since I had to check out and pay for another hotel. I received an automated response stating that someone would address my email, that was November 28, 2007. I have since sent 3 more emails and left 3 voice mail messages and NOTHING.
We checked out of the hotel and stayed at another resort which cost $200/night. The additional cost of my stay was $462 plus the original cost of the SkyAuction of almost $600.
Stewart of San Rafael CA (11/22/07)
First, I have used Sky Auction in the past and had no problems. This time it was different. After several unsuccessful attempts, I booked a stay at the La Jolla de Mismiloya Hotel in Puerto Vallarta, Mexico. The deal was I could stay 1 to 15 nights at the bid price per night. What I wasn't aware of was that they required payment within 3 days. Not being sure if I could get air, it took me 4 days to figure out when I could go, how many days I wanted and if air was available. They sent me an Email at that point and warned me that I could, I repeat, could lose it if I didn't pay for it at once. I gave them my charge # and they accepted it .
Two days later they contacted me and told me that since I didn't pay them in three days, they will not honor my deal. Several e Mails later they refuse to honor the deal. This particular hotel offers this every four days on the Sky Auction site so why should it be a problem taking care of me. Luckily I used an Amex card. I asked them for an immediate credit. Obviously, once they accepted my charge, they were honoring the arrangement. This miss Gallagher sent me today, what I considered to be a short, nasty E mail telling me NO WAY. I've since then notice that I'm not the only person who's filed a complaint against Sky Auction. Sorry, I do not know there address since they keep that a secret however their 212 area code indicates they are in New York.
I booked an unrefundable fare on Alaska airlines. $736 for two of us.
Archie of Fort Washington MD (11/12/07)
I purchased through Skyauction two vacations for Orlando at Rosen Plaza and Rosen Shingle Creek Resort. These purchases occurred on July 27 and 29, 2007. I have followed instructions and have not been able to schedule reservations. I must use both vacations by December 20, 2007, or lose my money.
I will lose over $800.
Janelle of Tampa FL (10/26/07)
For the past 3 weeks I have been watching Skyauction.com for buy-now and auctions for cruises from Honolulu. Several times I went through the process to purchase (including my Credit card #) a Category BB (balcony) cabin at the advertised purchase price total of $2500 for 2 people (this included insurance). I would notice site not available. Finally, a rep called in response to why can't I book. Said cabin was available but would cost $2952. They twice would not respond to e-mails and finally responded with $400 increase in price to book. It is still being advertised on the website at a total of $2500.50. This is truly a BAIT and SWITCH.
I've delayed booking trying to purchase from skyauction buy now and probably will not be able to get the cabin I want.... Something needs to be done about them.
Ira of Toronto, Canada (08/09/07)
I bid on an auction for a seven day cruise from Seattle to Alaska, on Norwegian Cruise Lines Norwegian Pearl. There were 5 sailing dates listed with premiums for most dates. I won the auction, completed the fulfillment information for the auction and selected the August 26'th sailiing which had a premium payment (no problem with that). I then purchased my airfare on Trevelocity. The next day I receive an email that August 26 is SOLD OUT. I inqured why they would advertise for sold out sailings. Even after my auction ended, they relisted the exact same offering to other bidders, with the exact same dates advertised, knowing full well that dates are unavailable. What kind of nonsense is this to knowingly advertise for product that is clearly not available?
Their response was as follows:
It is not our intention to see you win a auction and then have the
auction go unfulfilled. Skyauction is not a full service travel agency
but a auction house. We try to offer our members travel products at
exceptional values.
Please remember that the availability of products is quite dynamic just
like most other travel sites. We always do our best to offer products in
sufficient quantities so fulfillment will not be a problem but on
occasion specific dates become unavailable.
In doing so we are required to book within the guidelines of the
contracts we have with our suppliers. All of our reservations are
subject to availability. We do not have access to the entire seating
pool for every flight, carrier, hotel room or cruise
cabin. When our supplier is sold out the item is no longer available to
us. That is why we state if your dates are not available then you can
withdraw at no charges to you.
Christy of Laguna Niguel CA (05/19/07)
Skyaction.com cheated me. I won an auction for a Los Angeles area hotel at a little more than half of the regular rate, plus taxes and service charge. My dates were confirmed, I excited my family and inked in my vacation time. A few weeks later Skyauction emailed me and canceled the whole deal saying it was the suppliers fault. I understand things can go wrong sometimes but what bothered me it they still continued to run this auction for other fools like me bid on. Futhermore they offered no apology or restitution. When I emailed them expressing disappointment with the way it was handled they sent a rude message saying I should have read the terms it clearly state subject to availability. If they would have been nice and offered me even a $5 coupon on future aution I would have been okay with it, but these guys were total jerks.
Jayshankar of Mumbai (09/01/06)
Skyauction.com has cheated on me. i had won an auction on this site which said that i can have a 7 night stay at a resort of my choice anywhere in the world & they had listed asia in there site. but once i had won the auction they denied any stay in a resort in asia & moreover as they could not help me in this case, they are not refunding my $300.
Ben of Blythewood SC (06/21/06)
I won the bid for a trip to Germany. On every page they show best price guarantee They will pay the difference plus a $50.00 voucher for future travel if you find the same travel arrangement for less within 24 hours. So I thought it cannot miss. I won the auction, but found the same trip on Expedia.com the same day for $79.00 less. Upon filing a claim for the best price guarantee they told me it does not apply to this auction. I have not found anywhere on the website where it states that this guarantee does not apply.
So any bidder be aware. There are lots of hidden fees that you do not know until you get to the final page when you make the payment. That's when you find out you have been duped. This company should be held to more regulations and state fees and other costs upfront. When you place your bid, the bid does not include those fees, so they will be added later, sometime double the price of your bid.
Cheryl of San Diego CA (04/06/06)
Last month I won a auction for a 3-night stay at Hotel Plaza Athenee in New York. I'm to be leaving in 2 weeks and yet still no confirmation. I finally got their telephone number and after numerous attempted calls and emails, I finally got a hold of someone today and when I tried to explain my situation they hung up on me. Every week they keep posting the same auction and fools like myself are wasting their time bidding on something that apparently doesn't exist.
Rita of Ottawa Canada (01/15/06)
Four of my family booked a 10-day, air and hotel trip with SkyAuction to Rio de Janeiro, Brazil. The advertsied trip we bid on said breakfast was included with the booking. Our Hotel Travel Voucher clearly indicated that breakfast was included with our package however when we checked into the hotel, we were told SkyAuction was no longer honouring this arrangement. The hotel clerk, Rio Othon Palace, sent an email to SkyAuction on Nov 8 advising them that we had arrived with a voucher saying breakfast was included and asking, "Please, inform us if SkyAuction will invoice the breakfast or the guest will pay direct at hotel."
SkyAuction sent a four-word response that same day saying, "Breakfast is NOT included." The hotel provided me with a hardcopy of this email which I scanned and sent with my email complaint to SkyAuction. This problem involved four of us: myself, my sister, and my brother and his wife. The cost of breakfast at the hotel was 25.00 per person per day -- that's 100.00 for our group of four per day for 10 days -- $1000.00! When I received the hardcopy of the email the hotel had initiated on 8 Nov, I tried to contact the same person using my hotmail account -- two separate tries on 10 and 11 Nov -- nobody responded.
It has been more than 1 1/2 months since I complained to SkyAuction and I have hastened them twice -- no response. The irony of all of this is that we each paid $120.00 extra to upgrade to this hotel compared to the one they advertised -- that is another $480.00 -- while my mother, aunt and uncle, having booked the same trip at the same time, stayed in the hotel offered at which they DID receive breakfast as advertised. Unlike some fo the other complaints I have read here, I will NEVER book with SkyAuction again and I will advise anyone who asks my advice to stay away from them. It is simply just too hit and miss as to whther what you book is actually what you receive as is evidenced by all the emails on this complaint site.
We paid to upgrade to a hotel that notified us SkyAution no longer honoured the contract we had -- that was about $500 -- and then we had to pay ourselves for the meals that were advertised we included -- another $500.
Sharon of German Valley IL (09/18/05)
On Saturday Sept 10, 2005 I booked a cruise on Legend of the Seas departing November 26, 2005 from SkyAuction.com. It was advertised as "Buy it Now" and no bidding was required. The price was $442, plus $30 in taxes, $15 booking fee plus $40 for the Nov 26 date for a total of $520 per person. It was advertised that there were 18 cabins left at that price. On Monday Sept 12, 2005 I received an e-mail stating that this inside cabin price was not available but that for $100 more per person I could get an ocean view.
I sent them an e-mail saying this was ridiculous and that we should not have to pay additional money. If that particular cabin price was not available then it should have been removed from the web site. Also, maybe some of the problem is theirs since it took them until Monday to try and book it with Royal Caribbean. So I should get it at the origianl price. I also, told them that I noticed that the e-mail was stating a departure date of Dec 10. I had chosen the Nov 26 departure since that was the only time I could go on the cruise.
I accused them of "bait and switch" advertising. I received one e-mail saying that my cruise was unavailable - thats it. I received another e-mail saying that my issue was going to be forwarded to a cruise manager. I have not heard from her as of today Sept 18. Its very frustrating to receive these generic e-mails. You can not talk with someone live because there is no telephone number available on SkyAuction's web site.
I then tried to notify Royal Caribbean. I called and spoke with customer support. The woman was rude and told me to send an e-mail. She would not even let me tell her what happened. I sent Royal Caribbean an e-mail explaining the situation. I received an e-mail back saying to call them. I returned an e-mail saying that I had called and was told to e-mail. I feel that Royal Caribbean should take some responsibility. They must have some contractual agreement with SkyAuction which allows them to offer these cruises at prices that are lower than anywhere on the internet. I was also hoping that they would hold SkyAuction to the price since my mother is an Crown and Anchor member. They don't care.
When I booked the cruise I called my mother and she was very excited. She has cruised on Royal Caribbean 4 times in the past and was not sure she would be able to cruise again do to poor health. We are unable to go on vacation together now.
Marie of Pleasant Hill OR (07/04/05)
Sky Auction is just as described by your other complaints. We booked a stay at a "so called resort" in Hawaii. The place was disgusting and we moved to Holiday Inn as soon as possible. We complained about it for a refund at the hotel and were told we could only get a refund through our " travel agent". That being of course Sky Auction on the internet.
We wrote numerous letters complaining about this awful experience and told them we had to leave and stay at a decent place. We were never offered anything and finally gave up. I will never advise anyone to use Sky Auction. They conveniently do not give out telephone numbers or anything else so anything can be possibly resolved. I notice they still advertise this awful hotel on their site. I purchased insurance and was told it would not help getting a refund either.
After several e-mails describing what we went through..no offer for amends in any way were given. I would never stay at any place on their site, no matter what they say.
John of Virginia Beach VA (04/22/05)
I "won" an auction, and provided the same day all needed details for the trip. The trips for hotel only, so I promptly verified the trip and price for the air trip which was not included. Despite several requests to the vendor for confirmation that the dates which I had provided were indeed available, al I have received is an automatic response stating that I would hear from their customer service promptly. NO SUCH RESPONSE HAS EVER BEEN RECEIVED. Since having promptly provided all needed information concerning "My Vacation" , the price of the non included airlines portion which I wanted to purchase( but in the absence of any response from SkyAuction I could not because such was not refundable ) has gone up over $200. Still no response from SA. Would YOU want to deal with such an unresponsive outfit ?
Still no response to my latest email. I wonder if they are still in business. I am at least out the $200 price differential. I have requested that they either cancel the auction "winning", or reduce the auction price to offset the cost increase caused by their lack of timely response. still lacking even the courtesty of a response...........
Robert of Eagle ID (03/23/05)
I won an auction, paid the total amount, tried for five weeks to get my airline tickets .three days before departure skyauction indicated by email that I had to pick up tickets at los angeles airport about 1000 miles from my home at midnight. Skyauction blocked my computer from any reply.
Robert of Eagle ID (03/18/05)
I won a skyauction on first class on malaysia airlines for $3965.00 and paid by master card on february 15, 2005.It has been over one month waiting for tickets and seven emails/ calls to speed them up.The departure is five days off.Both parties indicate that the tickets come from the other.
I purchased air tickets on Alaska air from home to lax depurture point for $521.00 to catch this flight- non refundable ticket.I cannot wait longer for tickets to arrive from skyauction.plus hotel cancellations, loss of time ect.
Sara of Jackson TN (03/07/03)
I got two cruises from them this year.First one went well until the ship got called in a day early because of "Hurricane Lili". Carnival told us that we would be given a one day rebate. It took me two and a half months to finally get my refund from them and I only got it then because I threatened to turn them over the the Better Business Bureau, had to call and complain about them to Carnival.etc, etc.
Phone calls and emails totally ignored. If you need customer service and things go wrong, they have NONE! Obviously, the refunds was made out to them in one check I assume instead of being made out to individuals as they should have been!
The other cruise I got just 6 weeks after the other one and I had NO idea I was going to have so many problems with them or I would never have gotten this one from them. I paid for the cruise via my credit card OVER two months before we sailed but I never got any cruise docs and when I emailed them when they bothered to answer they just kept saying they would mail them when they got them from Carnival. This went on until three days before we cruised and I got Carnival on line and they got Sky Auction on line. Carnival said they mailed our documents to them 3 days after I paid via credit card. Sky Auction claimed they did NOT get ours?
So we had to do that pier pickup thing. I never got my AARP discount either time after I faxed the AARP number to them both times as they told me to and told me I would get an on board credit. I told them how VERY unhappy I was with them and their total POOR service but not once did they EVER APOLOGIZE! I also told them I would NEVER do business again with them and I wont not even for FREE! I have heard of others getting their cruise documents AFTER they returned from their cruise but I NEVER got mine at all! BEWARE when dealing with this company!!
Robert of Eagle ID (3/23/05):
I won an auction, paid the total amount, tried for five weeks to get my airline tickets. Three days before departure skyauction indicated by email that I had to pick up tickets at Los Gngeles Airport about 1,000 miles from my home at midnight. Skyauction blocked my computer from any reply.
Robert of Eagle ID (3/18/05):
I won a skyauction on first class on Malaysia airlines for $3965.00 and paid by MasterCard on February 15, 2005. It has been over one month waiting for tickets and seven emails/calls to speed them up. The departure is five days off. Both parties indicate that the tickets come from the other.
I purchased air tickets on Alaska Air from home to LAX depurture point for $521.00 to catch this flight- non refundable ticket. I cannot wait longer for tickets to arrive from skyauction.plus hotel cancellations, loss of time etc.
Jack of Nijmegen, Netherlands (2/10/05):
Prior to booking a cruise with Skyauction, I asked what cabin I would get. They clearly stated a guarantee category 7 cabin (which means, minimum category 7 but possibilities of category 6, 5 or even better). Upon receiving my traveling documents, I see that I have gotten a category 8 (which is a category lower). I emailed them and pointed this out and asked them to correct this but they emailed me back with no solution.
I then emailed them again proposing they either still issue me a category 7 or refund me USD$1600 (which is the category difference in value between category 7 and category 8) so I can go get a category 7 myself on the day of embarkation at the pier. They have ignored me ever since.
Ellyn of Portsmouth NH (12/28/04):
As a wedding gift, my father told my new husband and I to pick our honeymoon. We went to skyauction.com to get a good trip at a lower price. We won the bid on the following item. We sent the dates we wanted to travel and were told they were not available, even though they were listed in the check in and check out dates available. We tried numerous times and all were turned down. We requested that skyauction tell us when dates were available and we would take them as we can travel anytime. They told us to keep trying they can't help us.
My husband sent emails asking for a phone call or if there was a number he could call to discuss this as we bid and won fairly and now it seemed that since we won this auction at such a great price, that they were going to lose money and just didn't want to deal with us and hoped we would go away. My husband looked on skyauction a couple of days later to see if anyone had responded to our latest sets of vacations dates and found that the same item was now listed on auction again! Now if they wanted a certain price to be met, why did they only start the bidding at 1.00? We just wanted to take the great trip that skyauction put up for sale and save my father some money in the meantime.
Corinna of Tempe AZ (10/19/04):
I entered an auction to bid for a 7-day So. Caribbean cruise on Monday, 10/18, for the ship to sail on Sunday, 10/24/04. I won the auction and filed the appropriate docs with SkyAuction after I received the e-mail. After the cruise info was filled in, another webpage popped up to book the hotels and air. I followed their lead and started searching for airfare and hotels. On the evening of 10/18, I booked my hotel room and on Tuesday morning, 10/19, I booked my air reservations.
Shortly after I booked my air, Skyauction emailed me to tell me that the cruise ship was booked for the 10/24 sail date. I am very upset at this situation. I then searched the Skyauction.com web page again, and wouldn't you know it, the same cruise that I won was posted again (item # 900708)!!!
The airfare and hotel accomodations have been booked. How can they sell something that's sold out -- without doing the due diligence check with the cruiseline that it is still available before posting the item for sale. On top of that, how can they resell an item 2X. I am sure that they tried to resell this item again cause I got the cruise item very cheap in the auction.
Robert of Appleton WI (7/14/04):
Sky Auction.com posted a hotel package for Ixtapa Mx. I was the only bidder and was notified I won and given the choice 3 hotels and arrival until Nov. 13th. After I submitted my request, my choices were narrowed to one date and one motel. No real damage, except the same package I "won" is being advertised again!
Lori of Umatilla OR (4/18/04):
In January 2003 I won an auction for a 5-day cruise through SkyAuction on Regal cruises (no longer in business). The cruise was for Feb 2003. We paid for a plane ticket for my sister-in-law to come to our home and babysit our three children while we were gone. At 9pm we returned from picking her up at the airport. We were scheduled to fly out the next morning at 6am.
At 11pm I decided to check my e-mail. I usually only do this 2-3x per week. I received an e-mail that had been sent on Wedensday (it was now Friday) in which we were notified that our cruise had been cancelled due to engine/mechanical failure. Even had we discovered the message on Wedensday I hardly think three days notice is adequate without compensation.
We were offered the chance to reschedule which did us no good since our plane tickets had been booked separately and were non-refundable. We both lost a week of vacation time, paid for my sister-in-law to spend a week at our house for no reason, rebooked our plane tickets at a fee for use elsewhere, and after four months of haggling and registering a complaint with the online Better Business Bureau, we were finally reinbursed for the cruise. I have just booked another cruise through SkyAuction -- this time on Norwegian. We're keeping our fingers crossed that this boat will float.
Beth of Plantation FL writes (5/1/02):
I won the following auction item on Skyauction.com
"Item #:682387 SuperClubs, the Caribbean's only Super-Inclusive Resorts, has a resort that's just right for you! Depart anytime thru December 18, 2002 via the services of Air Jamaica or American Airlines from Miami to Montego Bay, Jamaica! GRAND LIDO SANS SOUCI For couples, singles and adult families 16 years & over At luxurious Grand Lido Sans Souci the emerald green mountains reach all the way down to the white sand beach. In true European fashion mineral springs bubble in hidden grottos. Relax with a complimentary massage, facial, reflexology and body scrub. Enjoy 24-hour room service, then work it off in our fully equipped fitness center. Discover whirlpools, hammocks for two, and a beach bar where premium cocktails flow endlessly while tasty treats sizzle on the grill."
I booked the trip effortlessly, and got a confirmation for the airfare and the hotel with confirmation numbers. I called Grand Lido San Souci where we are confirmed for the nights of May 9-12 to prebook my included Spa Appointments per the listing on the auction that I won. "Relax with a complimentary massage, facial, reflexology and bodyscrub". I was told that spa treatments are only included with stays of 4 nights or longer and I would have to pay full price for them.
The complimentary spa treatments were the reason I booked this resort. This trip is completely paid for, and as you see in the description, it clearly states that the spa treatments are complementary, and this is a 3 night package up for auction. When I tried to contact Skyauction (by email, they do not give out a phone number) I was told that they will not handle this matter until I book other trips that I have successfully bid on. I will not do this until I make sure that I will get what I pay for. This is paid in full on an American express card.
Beth should contact American Express and dispute the charge.
Craig of Syracuse IN (3/26/02):
Last year purchased an "all-inclusive" vacation package from Skyauction. After checking with the hotel, we found out that the hotel did not offer all-inclusive packages. Skyauction stated that it was a "misprint" on their part and refused to honor their own travel voucher. We could not back out because of the airline arrangements. We had to foot the bill for food and beverages despite what we were sold.
Purchased another trip in October to Cozumel for spring break. We never received a travel voucher after repeated e-mail and phone contacts to them. We now are demanding a refund but they do not respond to e-mail or phone calls.
Our all-inclusive "misprint" cost us an additional $700.00 for food and beverages. This trip we have paid Skyauction $1,143.00 and we do not have any travel documents or any idea if they intend on refunding our money.
Kieran of Rego Park NY writes (3/16/02):
This is the second time I have used skyauction in the last year and both times I have encountered bait and switch tactics. Last year I bid on 4 tickets to Orlando for a certain time period, and after winning the bid I was e-mailed back that the dates I had bid on were not available.
I was offered alternate dates which were not in the same time period. This time I won a bid on 3-11-02 for a seven-night Easter week friend and family package at the all-inclusive Karisma Villa Del Mar Resort in Puerto Plata, Dominican Republic with air fare from New York departing 03/30/02 and returning 04/06/ 02. I received an e-mail two days later from sky auction saying that the Saturday to Saturday dates were not available. It takes two days to get an answer to my e-mails.
I got a very nice lady that informed me that my the only flight that was available for me my wife and 3 small children was one that arrived on 120 am in the morning of the 4-1-02. This was not acceptable because the hotel is 45 minutes from the airport. But when she explained that this is the only flight that skyauction has available over the Easter weekend, I said that I would accept it.
Skyauction’s terms are that you have to register with your credit card and once you bid you can not revoke your bid. The lady said that I can choose not to proceed. But how can they sell you something that they do not have. This is 2 years in a row that I have won something that they do not have. The funny thing is they have the same auction that I won up for bid on there site again, closing on 3-18-02. But as we know they don’t have flights and there is no availability in the hotel.
Rich of Wallkill NY (3/28/01):
I won an auction last June 2000. Round trip flight from Tuscon, Az to Newark, N.J. A week later I found out my guest couldn't make the trip to visit us, I called skyauction to ask for a refund or to change the ticket to Las Vegas. I was told that they could change the ticket but they have a no refund policy.
I looked all over their web site, but could find no mention of a no refund policy. I was then informed that I had to send them a $75.00 ticket change fee, on top of the $408.00 I have already paid for the original ticket. I complied, mailing the payment the next day. After a few weeks, I called back to get an update and was told that I could not change the ticket,and they would refund the payment, less the $75.00 fee.
I spoke to the office manager, Maxine, on 3 different occasions to each time be assured that I would receive a refund. She told me that it would take up to 4 months to get the refund. I waited patiently and then decided to call them back in late November. I was then told that I was getting a $148.00 refund and the balance was a penalty fee. I feel that Skyauction has not treated me fairly and that I am entitled to a further refund.
John of Lillian, AL, writes:
On June 28, 2000 we were awarded a bid for a one-week stay at Antigua including first-class air leaving from Washington Dulles. We made our own flight arrangements from Pensacola to Dulles for November 23, 2000.(Thanksgiving) We arrived four hours before our flight to Antigua via BWIA airlines.
We never found anyone at the BWIA gate, because the flight had been changed to Sunday the 26 of Nov. After several hectic phone calls we were advised by BWIA that Sky Auction was notified of the schedule change several months before, but they never notified us. We had no alternative but to make other arrangements to return home that evening. So much for a vacation that we had planned for eight months.
Sky Auction has subsequently reimbursed us for the BWIA airline costs only. After many calls to their office, all I get is, "We are working on it."
I feel that we are entitled to at the very least all our expenses. We are at present out more than $500.00 in actual costs, but how do you make up a weeks lost vacation?
Sorry to say this but John's not likely to see that $500. Sky Auction has refunded his money and chances are that's all their contract obligates them to do.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
