Singapore Airlines

I traveled yesterday with my wife from Singapore to Sydney on SQ211 and our Seat number was 33A and 33B. However, I would like to point out that this was the worst experience I had in my last 10 years of travel. We boarded the flight at 9:30 and flight took after 45 minutes. We were provided breakfast after 1/1.50 hours of take off which was good and no complains about it. However, lunch was provided before 2 hours landing time at Sydney. This was not as per the norms which an international flight should be provided. We ordered Indian Vegetarian Meals and we were provided only one Vadai, small quantity of vegetables and one Nan/Chapati cut in four pieces. Except these whole tray was empty. There were no fruits, no sweet and no yogurt. Moreover, even after the lunch, there was no ice cream provided to anybody as dessert.

Is Airlines saving the cost by providing such inferior services? I would like to know the reason for such type of Services. I would have taken the photo and send to the media which would not only spoil the reputation of the Airlines but would have made worst publicity.

The complaint was lodged with various authorities in Singapore Airlines on 19th January and again last week but nobody has tried to contact me except called once last week on Monday that they will send me the response. I am still waiting for official response on the matter. Appreciate your action in the matter.

The airline is a mere extension of the police state. It accepts no criticisms just like the government. It is still a government owned company anyway. I am a frequent flyer and had redeemed a round trip ticket to Barcelona before.

A cabin crew asked me to sit up straight in a rude way and subsequently provoked harsh verbal response from me, nothing physical or unruly. I have every right to express my condemnation verbally. However, the purser and captain ( I have observed that the airline discriminates against nationality) as well threatened me with detention at security at the airport on the basis of "vulgarities". Using harsh language is not a criminal offense. I was asked to apologize to show that I am "remorseful", the most self serving behavior you can ever see in a developed country. It is no different to how North Koreans were asked to revere Kim Jong Il.

it is a replica of how the government treats dissidents and I am merely exercising my right to express "dissent". I view their threats as appalling and defamatory and will be suing them in due course. No customer deserves to be treated in an undignified and heavy-handed way.

We feel that we have always been loyal and good advocate consumers of Singapore Airlines. While we have immediate and extended family in Singapore, we have always used Sing Air for over thirteen years now. Our advocate consumer praises for your airline is such, that friends joke with us, about being goodwill ambassador for your airlines, as well as Singapore the country. However, our most recent trip to Singapore was humiliating, as well as caused hardship on my husband. This incident occurred at the Houston, TX airport on December 17, 2011. Our flight number was SQ061, and electric ticket number is 6182119519301 (booking reference PEE7NY). The incident happened around 02:16 as indicated on our luggage stickers. My husband, son, and I were at the ticket counter, and the Singapore Airlines employees were very pleasant, as usual, and had already issued our boarding passes, and check-in our baggage.

At the point we were gathering up all our paperwork, passports, etc., another Sing Air employee walked up from behind the employee assisting us. For some reason, (which was never explained), she had taken my one and only check on, and took it off the conveyor belt down the pathways. She then proceeded to tell my husband and son that they could only bring one item on board. Which is what they had, they only had one overhead item, and both of them had a computer in a carry case. Our ticket paperwork, as well as Singapore Air customer service, had said that carrying a computer in a case was allowable, as we have done so many times before. However, this Singapore employee persisted on telling us that we were only allowed the one carry on bag (which we knew). We are very aware of rules and regulations of both Singapore and domestic flights (we had just gotten off a connecting flight from South Florida to Houston).

As we asked the employee when the rules had changed, she just put us off, and said that the flight was full (which it was not, as there were places in economy, where fliers were sleeping across the full three seats. This Sing employee climbed out from behind the counter, and started making commands and pointing to what she wanted of them, which some command were non audible at times, as well. The Sing employee then asked both my husband and son to check their carry-ons (which had already been accurately weighed as allowed), if they wanted to take their computer. My husband went on to tell her that he had all his medication on his carry-on. She then told him to get it out of the case, and put it in with his computer. He and my son both were scrambling to not hold up the line behind us, and to our misfortune my husband missed bringing his gout prescription.

My husband then asked the woman, why then are women allowed to bring a purse and an overhead carry-on as there is no difference in the number of items (the whole time this was going on, several other Singapore Airline employees were looking at us sympathetically). One Singapore counter employee had even spoken up, when I was asked again to weigh in my overhead carry-on. This same woman says I should check my carry on also, as it was over the weight. It is then that one of the Sing employees at the counter said that is not over the weight limit for the overhead carry-on. Then, the woman said, "well, okay go ahead and carry it then".

This employee kept giving us so many unreasonable reasons for these actions. One after the other. My husband being truly upset having to readjust his medicines, and such, wrote down this employees name. His writing is not actually legible, but from what I can now make of it, the name looks like "F. Lim". She was an older Asian woman (actually, she was the only Asian employee dressed in the customer service suits). The remainder of the Singapore Air employees appeared to be American. After so many reasons this Sing employee gave us, it felt like a personal attack.. We are still disturbed by this experience, and feel that this was selective enforcement. We took photos on our cellphones of several passengers, who had two carry-ons, as well as packages, as we were in the TSA line.

The consequences here are that this incident felt like we were being discriminated against, as we are Americans. My Chinese extended family in Singapore agreed that this sounded like discrimination, or, as we felt also, "selective enforcement". One of my extended family is a Singapore Airline employee for many years, now working out of the London office. He too was in Singapore for the Christmas family holiday, actually advised us to report this. As Singapore Air wants to know of these incidents, in order to maintain the good image of the company. This incident was not called for, and there is no explanation for this rude treatment in any instance.

Another consequence is that my husband now had to miss his dosage of medication. If you are familiar with gout, one of the symptoms are that your toes and foot or feet can swell (not to mention the number of air hours can only add to this). And finally, the last conseqence is a personal one, and that is that we are so disappointed in the one airline we thought was outstanding in this day and time, and that trust is now gone. As the spring school holiday will quickly approach us this year, we always plan and book well in advance of holidays. Now, we find ourselves in a dilemma, as to what airlines to turn to for our family holidays in the future.

I could not remember flying with Silkair in the past 4 years. My trip from Singapore to Kota Kinabalu on the 10th of September 2011 (Saturday) via MI0392 nevertheless affirmed at least one thing; being a frequent traveler, it was a right decision that I did not choose Silkair.

Seated in 21C, I waited patiently for the food to be served by your staff. Little did I know that on Silkair, being part of a service-excellent airline (Singapore Airlines), racial discrimination is applied to local passengers. I was puzzled on the rationale of your staff serving passengers in row 22 (Japanese passengers), immediately after serving row 20. When it was my turn (obviously after the rest have been served), I was left with no choice of menu for breakfast. So, it was very much a take it or leave it. Perhaps for that reason, the passenger seated next to me chose not to take the food (caveat: just my assumption). Later on, minutes after I started my breakfast, I was informed by your staff that there was another pack of food left (if I wanted it), which I have declined.

I thought that was just a remote incident of racial discrimination. For my returning flight on the 12th of September 2011 (Monday) via MI0391, I took seat 25D. I asked for newspaper but was not given. I asked for orange juice but it was not served until I had to ask from another stewardess (Chinese). In the past 2 years, I have been flying at least 20 round trips, mainly for backpacking trips. I could not believe that the service of your full service airline is far below the standard of any no-frill airlines.

STAND YOUR GROUND IF AIRLINE STAFF WANT TO MOVE YOU!

I was on flight SQ319 from London to Singapore on 02 July 2011. Ticket number 06185118085576

I had arranged via the internet to sit on an aisle seat (Seat No 50H) due to the fact that I had not been well and was having issues with my health which included leg pains. I would need to get up many many times during this long flight.

On arriving at my seat I was asked/told by the steward that a woman who was pregnant needed my seat as she needed to sit on the aisle because she would have to be getting up constantly. I said that I had booked the seat due to my health issues. He said "she is pregnant". I assumed that the woman was heavily pregnant and had major problems and so reluctantly gave up my pre booked seat.

I was placed between two men who intruded on my space constantly. I had to "push" the one man off my side and push his leg away from my leg area!

Sitting in a position like this was extremely painful and I experienced the most excrutiating leg pains during the whole duration of the flight. I had to get up many many times just to try and relieve the pain in my legs. At one stage the pain was so severe that I stood at the back for a very long period of time in tears.

I had to constantly get the stewardess to wake the man next to me so that I could get out and stand up before I began to scream with the pain in my legs.

Consequently, I never slept for the full duration of the flightall I did was get up, go to the toilet and cry with pain.

Through all of this, the "pregnant" person slept though the flight, she drank wine and got up only once during the whole flight! She managed to stretch up and carry her own heavy bags from the hold and appeared quite healthy with absolutely no health issues at all! She was pregnant, ever so slightly and young and healthy! Please bear in mind that pregnancy is not a disease or illness.

On the other hand I am 57 years old and was not well at all!

Overall this is a very disappointing situation where a flight attendant asked me to be relocated after I took the initiative to pre-book a seat that would help me cope with my health condition.

Something that struck me was that there were many and I mean many men sitting on aisle seatswhy on earth after me telling the steward that I was not well and also after he seeing that I was an older person, did he not ask one of the men to give up their seat??? This has been on my mind and the mind of many of the passengers.

I was approached by many of the passengers asking about my condition on the plane once we landed and off the plane. All expressed their surprise that Singapore Airlines allowed something like this to take place! These were people who I do not know! One woman said to me that the young pregnant person" did not get up more than once during the whole flight! " She was under the impression that it was a ploy for a better seat.

I have been unwell for the couple of days now that I have been back and my legs are not doing too well. I have a huge swelling at the back of my ankle which is constantly paining. I will approach a doctor this week.

I feel very strongly that women should not be asked to give up their seats for young people or for men. Women should not be placed between men unless it is absolutely necessary. And, more than anything else, if one takes the initiative to actually pre-book a seat via the internet then especially it is improper to ask someone of my age to give up that seat for a perfectly healthy young person. The situation showed extreme lack of good judgment on the part of the Steward.

I always fly with Singapore Airlines as I do believe that they are exceptional in their service and conduct! My recent experience certainly has not reflected well on this view.

I upgraded my economy ticket to business class at the last moment. I was able to get the ticket via the telelphone talking to the Singapore airlines reservation staff. Once this was accomplished i went to the check-in counter at the Houston airport and was informed that they cannot checkme on business for the whole journey as the Moscow Singapore sector is fully booked for Business class, They gave me a temporary hand written boarding pass and one of their staff people escorted me to the gate.

At the gate they tried but were not able to give me a business class boarding pass. They had me a Economy boarding pass stating that they will talk to the airplane staff and make me sit in business till Moscow. Once i am at Moscow, i need to talk to their ground staff there and they will help me with my next boarding. I asked them what about if i do not get a Business class seat at Moscow, will l get compensated for flying like this. They said that if that occurs i need to go and talk to the staff at Singapore once i land there.

As i reached Moscow and was about to board, i asked the ground staff about my Business Class boarding pass, and they said "Business Class fully booked, we cannot do anything, you travel Economy", they were very limited in their talk too. I again asked what about the compensation and i was told to talk to someone at the Singapore Airport.

I managed to fly economy even when i paid business class and reached Singapore. At the airport terminal i approached the local reservation counter and the staff quickly pointed out that this type of issues are not dealt at the airport, i need to go to the singapore airlines office at the airport. This was Sunday, so i waited till monday and reached Singapore airlines office at ION building. When i presented my case, the staff was sympathethic to my situation and were amazed that this could occur, but were not able to help as the ticket was issued from their LA office and i would need to deal with them. She did sent an email to LA staff to call or write to me. Two days passed by and i did not hear anything, i apprached the Singapore office again and they sent an note to LA office. I still did not recieve any feedback. I then called on the US 24 hr reservation line and discussed my case.

This meantime i was really pissed off with the whole situation and demanded a full refund of the ticket (about US$11K)

The US call center people said that they will look into it and sent a note to LA officicals and they will do the calculations and revert back to me. Meanwhile i conitnued my journey to India. I called the US call center people again and asked for an update, still nothing. Then i receive a phone call that they will refund me US$2200 if i change my complete flight to economy, so basically i fly once sector on Business class, pay US $11k for the ticket and they refund me just 2k if i change back to economy. I said no, i will keep my return journey from singapore to Houston as Business and i want compensation for me flying economy. The statement from them was baffling, "As i was checked in as Business Class at Houston, i am considered to be flying Business and they cannot compensate for me flying economy from Moscow to Singapore". Can you believe this? so basically they are saying that it does not matter if i flew economy.

I lodged an complaint via their website too and did not recieve any feedback. I am seriously considering to get in touch with my lawyer and see what can be done about this situation. It is appaling. The only good part of the whole situation was dealing with Singapore Airlines staff at Singapore, they understood and they too said that i should be given some compensation, but the LA staff has refused to talk to me directly and have been sending messages via the Call center supervisor.

I would like to let you know about the most terrible ticket issuing experience I have with Singapore Airlines. I certainly believe that this airline is trying to rip off their customer and keep their money illegally. I am sure that they have their ways to make excuses and explanation (they name them procedures), but they have had me double pay for three tickets, and have been keeping my money for a month--and not even refunding them in another month.

Unfortunately, I have purchased three tickets from Singapore Airlines on 27th of December 2010. That was my biggest mistake! It took me three full days and at least 20 phone calls around 20-25 minutes each. The representatives that I talked to were all helpless and in every problem which comes up, they were always saying that it was the procedure and there is nothing that they can do. I tried to pay with my international credit card and after two days, I was told that they cannot accept international credit cards.

My transaction did not go through and the tickets were not completely approved so the passengers will not be able to fly. I was told to pay by U.S.-issued credit card, which I had to accept because it was the last minute and these passengers had to fly that day. The supervisor at L.A. office told me that all three tickets will be refunded in 5 to 13 business days, and he sent me a confirmation about that. That was on 27th of December, 2010.

I did not hear anything about these refunds from Singapore Airlines. When I got my credit card statement on 25th of January, 2011, I saw that those charges were on my statement and I have to pay the credit card by the 2nd of February. I immediately called Singapore Airlines to see why the tickets were not refunded. They had no idea! I talked to Shanka, a representative who tried to help me to understand what was going on. He told that me he was going to look into it and call me back before his shift was over that day. I did not receive any calls.

So, I called again on the 26th of January. Shanka was not available. Another representative answered my call and I asked for a supervisor. He transferred me to Ravi. I had to explained all situation again, and Ravi told me that the tickets were refunded as of today. It will take 5 to 13 business days starting from today. I couldn't accept that because I had to pay to my bank; otherwise, I will get interest and late charges so I wanted to talk to a manager. He then transferred me to Kamlesh.

After I explained everything to Kamlesh again, he told me that they did not get a confirmation from Frankfurt office since today. But finally, they got it and tickets were already refunded--there is nothing more that can be done. The refund will take place in 5 to 13 business days. He assured me that he will look into the reason why it took a month to get a confirmation from Frankfurt and call me tomorrow with an explanation. But at the same time, he guaranteed that refunds have been issued and I will see it in 5 to 13 business days in my account.

Today, 27th of January, Ravi called me and told me that they already talked to Frankfurt office and my refunds will take four to six weeks! I wanted to talk to Kamlesh who assured me yesterday that refunds have been already issued. This time, Kamlesh has told me that this is their procedure and there is nothing that can be done. Frankfurt office will refund these tickets in four to six weeks. They keep talking about the procedure, which they don't even follow. They don't even accept their mistakes or disregards. They don't apologize. They are only concerned about keeping my money for another month. So, I have paid double for three tickets, and there is nothing I can do to get my money back.

I booked my ticket to Hyderabad from Incheon (Seoul, Korea) using Singapore airlines via Singapore. Up to Singapore, it was Singapore Airlines and from Singapore to Hyderabad, SilkAir Airlines. The date of the journey was 25 Dec 2010. I reached Singapore at 3:00 PM (SQ603). I boarded the flight for Hyderabad at 9.30 PM. Inside the plane, there was an open bolt below the chair handle, because of which, my daughter's finger was injured and it was bleeding. The air hostess came and she tried to help me out by doing the wound dressing. But she was not able to do. She told me that the doctor is outside, so we came out of the plane. But we found no doctor.

In between, the flight took off for Hyderabad. It was horrible and we received very bad attention from the airline people. The doctor came after one hour--until then, my daughter was crying because of pain. The doctor came and saw her and said that she required stitches within 24 hours. I asked airline people to help me out but they didn't. Also, I did not have the Singapore visa. Because of their attitude, I opted to go to Mumbai instead of Hyderabad for which flight was at 2:30 AM.

The point here is that Singapore is big airport but no doctor was available that time. The airline people, instead of helping me, tortured and put us in a condition wherein without medical certificate, we could not travel. They fooled me by saying that a doctor is available outside while the flight took off. The air hostess was not trained properly to handle minor injuries and the first aid box was not even complete. My destination was Hyderabad but after landing in Mumbai, no one helped me on how to go to Hyderabad. As Mumbai was new to me, it was very painful at the Mumbai airport.

As it happened due to the airplane's seat problem, it was their responsibility to bear the charges. But they compelled me to pay around $100 at the airport for the wound dressing. Also, the next flight to Hyderabad was scheduled for the next day at the same time. I said that I will stay but they didn't allow me. If this message is seen by Singapore or SilkAir Airlines, please improve the SilkAir services. Also, allot the good seat if the passenger is traveling with infants. Have a well-trained air hostess. If you need ticket details, please revert me on **.

I have been trying to log into Singapore Airlines to confirm me and my husband's seats. The ironic part was I was always prompted we can only log in 48 hours prior check-in time. So I managed to do so exactly! I was so shocked that no seat was allocated as all was taken! What system is this? It is ridiculous that everyone has checked in by then. I then called up Singapore Airline's call center. I was taken back that she told me I have no choice. She had been helpful enough to say she would try to allocate "2" seats for me and my husband. Is this system kind of "not in working order"? I would appreciate if you could give me a very satisfying explanation. Thank you.

Unacceptable Singapore Airline's customer service over damaged baggage. I'm a resident of New York and this is the 3rd time I have been flying with Singapore Airline, the first two being with my family. Since I'm flying alone on this trip, I thought I would visit Singapore for a night. Therefore, as per attached itinerary, I left New York (JFK airport) on the night of November 9th and arrived in Singapore on November 11th in the morning. Since it was my very first time ever visiting Singapore, I was the last one arriving at the baggage claim area, dead last. When I arrived there, there was nobody around that area and both my bags (a 21 and a 26 Samsonites) were completely off the carousel and standing on the site.

When I got my luggage, I noticed the larger bag, had a nick on the top-front zipper and the zipper was open. However, since I only put a magazine in there, I didn't worry. So, I grabbed my bag, hailed a cab and went to my hotel in Singapore, located at Ulu Pandan Road which is the other end of the town, completely opposite direction of the airport.Back at the hotel, while getting a towel out of the luggage for the shower, I noticed that the plastic encased metal frame of the luggage's lid has been badly bent in two places. Also the inside of the lid has been torn and there were more damages to the zipper. However, due to the distance between my hotel and the airport, going back to the airport wasn't possible.

Therefore, I did the next best thing. I checked the Singapore Airline's website and was relieved to read the following paragraphs.Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage. We have appointed agents to repair your damaged bag as quickly as possible. Details of arrangements will be provided by our local office. Singapore Airlines sincerely apologizes if we have mishandled your baggage and understand that this is an inconvenience. Please be assured that we will do everything possible to assist you through this experience.After reading the above two paragraphs, I thought, great!

I still have time to file for the claim and they will take care of me like they did the first two times. Little did I know that how everything possible to assist would turn into everything imaginable to make you so mad and frustrated by throwing you the book and procedures, make you waste lots of your valuable time (so much more than the luggage is worth), wasting hours on the phone with the local agent relaying back and forth with his local manager Mr. **, who apparently is a very shrewd businessman and a negotiator, yet an extremely incompetent executive with absolutely no understanding of customer service.

How could a 5-star airline do that you ask? Well, please read on. After my night of stay in Singapore, I arrived at the Singapore Airport around noon the next day (November 12th) with my cousin, who is working at Sing Tel as a manager to see me off. Then, we went to the Singapore Airline customer service counter and talked to the lady there about my situation. My cousin and I haven't had lunch yet by that time and my flight wasn't till 3:00pm. So, we were weighing the option of going to another floor to file the damaged baggage claim, which could take long or just go and have lunch and deal with everything in Yangon. Besides, the lady at customer service said, it was really up to me where to file the claim (in Singapore or in Yangon/Rangoon as well) as Silk Air and Singapore Airline are the same.

I said, "Great, I would deal with it in Yangon since I was born there." Nonetheless, I was worried that due to the damaged zipper, the luggage would fly open on the way. So, me and my cousin went and bought a roll of duct tape. Then, we went to the Singapore Airline's check-in counter. Again, I told the lady at the check-in counter the same story. "No problem," she said. Just be sure to let them know at the Yangon office, she reminded me.

Therefore, I duct-taped my damaged bag right in front of her at the check-in counter. After luggage check-in, lunch, and the security check, I'm aboard the plane, oblivious to the nightmare the Silk Air is waiting to put me through in Yangon. Once I landed in Yangon on the evening of November 12th at 4:30pm, hell started for me. I told her about my damaged luggage and for 2 hours I defended like a guilty criminal to a barrage of accusations. Why didn't you file the claim when it happened? Why didn't you go back from the hotel to the airport?

Why didn't you file it the next day at the airport? What could we do as it didn't happen here? You should have, could have, blah blah blah. How could the staff at Singapore check-in allow such taped luggage? Felt like I was interrogated for treason. After one hour of questioning and me defending, it became obvious that she did not even want to open a claim report, saying it didn't happen here; it happened in Singapore, where I should have claimed.

Only after my repeated urging, negotiating, which took about an hour by the way, did she contacted her manager over the phone and finally a black-and-white form called Property Irregularity Report (PIR) is filled. She did quip that she only accepted the claim as a Courtesy Case. To me, it sure felt like they are extremely courteous. Of course, it is only the beginning.As the PIR form is starting to be filled, she weighed my two checked-in luggages which turned out to be 40 Kgs (about 88 pounds) combined. Now she started questioning why it said Bags: 2/28 (2 bags, 28 Kgs) in the claim ticket. How would I know? It was the airline's employees who weighed the bag. It was the airline's scale, the airline's printout. I am just a lowly customer who just wants to travel from point A to point B with all my bags intact. By now, you are asking, was that all?

No sir. No. She still had some tricks up her sleeve.At this point lots of photos were taken. As the PIR form was filled, it came to the Description of damage part and she asked me when I bought these baggage. I told her that I bought it specifically for this trip. She asked if I have proof. Sorry, I do not make a habit of taking a luggage receipt on my vacation with the intent of claim. I might not even have it at home any more. Besides, my return flight is 4 months away.

However, there was at least physical proof that my luggage are new. I bought this 3 piece set (1 gym bag, 1x21, and 1x26 all for $240. A value of $100 was agreed and filled in for the damaged bag and I think it's a fair value). It's Samsonite and the brand new luggage labels were still on all three and all three are sparkling new (other than the major damage on the largest one). What more proof would you need? At any rate, another hour passed and I was done and I was relieved that it was over and leaving the airport dead last. I was told take the bag to the airline's office the following Monday, so that the manager there could see the damage.

Now, as I was going through this lady's maze on inside for 2 hours, my 73-year-old uncle, my 69-year-old aunt, and other relatives were waiting outside sitting, standing, wandering, and wondering what was happening inside as they could clearly see me through the glass. All in all, my dealings with this lovely lady called Chaw Chaw was over a new nightmare was still waiting for me at the local Silk Air office. Monday, November 15th came and I went to the office with my luggage thinking it was a matter of giving them the damaged one and getting the fair replacement value. No sir.

The lady there said, Sir, you will be happy to know that we will be getting your luggage fixed at the local Samsonite Company. I said, sure, hoping they could get it fixed despite the damages being marked Major on PIR. Three days later, I went there notifying them that I would be traveling for 1-2 months and if there wasn't enough time, I would be willing to get the luggage when I got back. Then, I was told that Samsonite Company had deemed my luggage unrepairable.

And I was told that they will be trying some local company and I was to inspect the luggage and see if the repair was satisfactory. The lady at the office told me, if the repair wasn't satisfactory, I could let them know and they will arrange something else, leaving the option of buying me a new bag or paying me the fair value.

Two days later, I went to the office again to see the repaired luggage. The inside tear was repaired nicely. However, the metal frame was still bent in two places as before. As this metal rim was extremely thick and encased in tailored plastic, they probably weren't able to repair without completely dismantling the lid. As this was going on, I had a chance to visit the local markets and see what a baggage like that would cost me and I noticed that even a no-name Chinese branded 18 luggage runs about $90. Any decent 26 luggage would be selling for over $140. Mind you, that's not even a US brand name item like Samsonite.At the Silk Air office, after I told the lady that the repair did not fix my luggage, she asked me to write an explanation letter for the manager so that the manager could compensate me directly.

Of course, I did exactly that writing a 2-page explanation letter of the events. As I was set to travel all over Myanmar (Burma) for a couple of months on the 24th of November, I got a called on November 23rd from the local office manage, Mr. **'s assistant Ko **, who was quite polite and apologized profoundly for the ordeal I have went through at the airport.

Then, he relayed to me what Mr. ** was prepared to compensate for my luggage: $50. What? Suddenly, I felt like I was no longer a computer consultant earning $50-$150/hr and turned into local luggage hustlers marking a buck here and there. The only reason I was preparing to accept the $100 luggage was because, one, I do not need a luggage to go back to US; I have a spare from my uncle, and two, that was what I have paid for and the fair market value and I could get another one once I'm back to the States. Now, with Mr. **'s offer of $50, there was nowhere else in the world (neither local nor in the US) that I could get a 26 Samsonite luggage. I had been nothing but polite up to that point. However, that $50 felt like a slap across my face.

It also became apparent to me that Singapore Airline does enjoy making a buck here and there and would do anything to save a penny at all cost. I let ** relayed how upset I was to Mr. ** and I went on my trip the next day, on the 24th of November. After spending a month of ruined vacation and unpleasant trip (mind you, my mind was on my luggage), I cut my trip short and was back in Yangon. This morning (December 17th), I receive a polite call from Ko ** again, carrying Mr. **'s message that, the $50 was not a compensation for the luggage. It was a Good Will Gift while I wait for another set of the airline's red-tape (another insurance claim, he said) which could take 2 to 3 months. He said I could go through it on my return trip which was 4 months away.

I was also told that even though Mr. ** does have the authority for the complete compensation (in some cases only, according to Ko **), he, the Head of the Silk Air for the country of Myanmar, might have to go though steps to report this case back to Singapore Headquarter. Yes. All for that $50. I mean, my God. All this courteous service from Asia's leading airline? With the best service? I flew with China Airlines at least 4 times. Their fares are lower and their transit city in Taiwan is nicer. They have not even damaged my luggage once. Finally, here is my message to Singapore Airline. Yes. Please throw me the book and ask me to jump though the hoops.

I do not mind as there will be no more complaint from me in Yangon once I emailed this to all the blogs, airline complaint websites, news agencies, government agencies, and any website willing to publish. I guess anybody searching for Singapore Airline will see my story right underneath your official site.My friends and relatives kept telling me, just take the $50. The remaining $50 is nothing to you as you could easily earn it in an hour. Why waste so many hours going to the local office, spending taxi fares, and spending time haggling over the phone for that measly $50. Let it go.

Well, the problem here is no longer about $50. It's about how an airline that claims to have the best service could end up with such disservice to the customer. It's about how the Singapore Airline has completely ruined a customer's vacation. It's about how an airline could push a customer to the brink of hypertension by being so discourteous. It's about how even a patient customer who earns $50/hr like me could be so upset that he would spend all day to write a 5-page complaint. As with any good insurance coverage, it's about returning the customer to the condition before the accident. Before the accident, I have a brand new Samsonite bag worth $50. If I were to accept Mr. **'s $50, who is going to pay for the other $50? My 73 year old poor uncle who spent 2 hours waiting at the airport?However, you'll be happy to know that, I have already saved Singapore Airline that $100 and more. My friend who is flying from Washington DC to Yangon just bought a ticket from ANA, the Japanese Airline, due to my urging. The Singapore Airline's lost?

Definitely going to be more than my luggage is going to cost. My dad, mom, wife, kid, friends and their relatives all travel at least once a year to Yangon, all of whom will be converted to China Airlines. Cost to Singapore Airlines? Over $10,000, if I have to guess.

So, congratulations to Mr. **. You have definitely save your airlines a fair amount of money with empty seats. I won't be surprised to find the airline suddenly bankrupt in a few years.PS: I also would like to thank Ko **, Mr. **'s assistant, for suggesting that a customer always have the right to a complaint and my complaint could also correct some failed procedure within the company and transfer some authority to his boss Mr. Atwill ** who as seen in the picture probably need more customer service training and lady charm than the authority for $50.PPS: You might think that I'm a bad customer who complains every single thing. I'm not. When stewardess request to switch seats, I always have.

When stewardess brought the wrong meal, I never complain. After all, all my flights are always shorter than 24 hours. No point complaining every single thing. However, this is physical damage/Financial loss due to the airline's mishandling. I believe should be made whole PPPS: As I have explained in my first two-page hand-written letter, what's the point of wasting everybody's time? Your staff has apologized for the bad service at the airport. I accepted it. You pay for my bag or buy me an equivalent bag and we both moved on. If you can get it for $10 locally, then, congratulations are in order, as you have saved $90 for your beloved airline. Obviously, Mr. ** doesn't have that authority or willingness to do that. PPPPS: Content CC'd to Aviation Consumer Protection Division of US Department of Transportation. More will follow.Case # **

I booked a ticket from Houston to Manila via Moscow and Singapore. They gave pricing for economy, business, and first. I selected economy which was competitive. I decided to try Singapore Airlines because they are a partner of Continental's Star Alliance. I asked Continental if the economy on Singapore would provide miles and elite miles. I was assured yes. I bought a ticket. I endured long flights, 27,000 miles round trip. I found out after the fact that they had sold me a "Q" fare which wouldn't provide the elite miles for my qualification to gold and my wife's to silver for next year.

I got no miles. Singapore has no customer service number. I submitted my concerns online over a week ago. I got no response. Singapore customer service is horrible. The ticket we purchased never said we would not get our onepass miles, nor gave us an option for a higher priced economy ticket that would. They asked and we input our onepass freq. flyer numbers. I will not fly these people again.

Firstly, I am a Krisflyer member and use SQ whenever possible. On 23 July 2010, I was on time and near the front of the queue to check in for a flight from Johannesburg to Singapore. At the check-in desk, my baggage was found to be 7kg over the allowance and for the first time ever in my many years of using SQ. The supervisor insisted that I pay excess baggage at a rate of 50 USD per additional kilo. I politely asked that she be reasonable and use some discretion to which she replied the flight was full to capacity and there was nothing she could do.

Under normal circumstances, I would have accepted the situation and let it go but on this occasion, I had noticed that the four guys on the next check-in desk who were all traveling together were well over the combined allowance and yet had been passed through without a word. I pointed this out to the supervisor and again asked that she apply some common sense and discretion to the situation. My presentation was ignored and I ended up having to pay 350 USD for excess baggage. Now whether my white skin was a factor in this situation or not I am not entirely sure but the thought certainly crossed my mind, particularly as I had heard several similar type of complaints before during my time in South Africa (please note I am not a South African).

To make matters worse the elderly Australian woman behind me who was traveling on her own to Perth was also charged for excessive baggage this time it being a paltry 3kg (150 USD). The lack of discretion and indifference shown by the SQ supervisor in the situation incensed me as I had never come across such an off-handed attitude before in all my travels with SQ.

When I boarded the flight to Singapore I inquired of the cabin crew whether the flight was actually full to capacity or not - to my surprise I was told that economy class had approx 230 out of the available 265 seats occupied and that business class was relatively empty. So it transpired that the check-in supervisor had lied to me about the plane being full - it would also appear that the aircraft had sufficient spare payload capacity from the empty seats etc to allow the supervisor to use some degree of discretion.

Being lied to by check-in staff employed by an airline of SQ's pedigree is unacceptable. Favoring some passengers over others as regards baggage allowance is also unacceptable. I have always held SQ in the highest regard for its service and assistance offered to its passengers. I am disappointed to say that the SQ check-in staff at OR Tambo in my estimation did not come up to the mark and possibly need to be better trained in people management skills and the use of discretion regardless of color, creed or persuasion of the passengers they may be dealing with. The experience has not put me off flying with SQ, I just hope that they take on-board my above comments and do something constructive to make traveling through OR Tambo a more pleasant experience for all their passengers. 350USD with the added inconvenience of having to find an ATM machine and the added time that the checking-in process took.

They cancelled our flight with no notification and got stranded in Chiang Mai. After three stops, a 3.30 flight ended up taking 13 hours. Confusion, confusion. No one phoned us. We were so confused when we got home. We were supposed to meet a Singapore rep who did not turn up after an hour. We were very upset. I left to go home fifteen minutes from home and had a near fatal car accident. My wife was trapped in the car for two hours. Rushed by helicopter to a local hospital. Very bad bruising and abrasions. It was very traumatic. Got in touch with Singapore to tell them what happened. Did not even respond. A whole family was nearly wiped out and they could not even make a phone call. Best airline in the world? Do not think so. No one will talk to us. Who is going to talk to us? Where does someone out there say, "I will talk to you"? We paid extra for this not to happen. We have lost time off work. But for my wife, the trauma has been so overwhelming.

They were too stupid to give me the information from my ticket details just the moment I was canceling the ticket, otherwise I could make different choice. I feel sad actually for the call to the customer care. If they give me the correct information I could avoid the consequences. As a student it was big amount for me. I was unable to travel this year compensate that amount. I feel sad I couldn't see my mother even though she was going to surgery.

We booked four full packages to Singapore for a family holiday directly with Singapore Airlines tour desk in person in Manila. We asked all the right questions. Singapore Airlines recommended Valentines' Day Feb. 2010 because of "great shopping" and great food venues. But the dates they selected for us were also Chinese New Year and National Defense Day and for most of our stay, the entire city was closed tight, no shopping, no restaurants, no museums.

Then, on the return flight, when one of us had a reaction to the food which was not supposed to contain eggs which they are allergic to--the senior flight staff said they had the ingredients in the food on board and that there were no eggs in the meal. Twenty four hours after the flight, the corporate office of Singapore Airlines finally responded to our urgent inquiry and informed us that in fact, they did not have the ingredients on the plane and that there were in fact eggs in the mashed potato. We do not understand why the senior flight person did not tell us they did not have the ingredients and made up that there were no eggs when there were.

Because we believed them, we took steps we would not otherwise have taken if we did not have the ingredients and did not believe them there were no eggs in the food. This made us think it was some other more serious medical problem. We had an RN traveling with us, we are sure of our facts. Singapore Airlines Manila also misrepresented the hotel they booked us in as part of the 5-star Peninsula Hotel group. It was a 3-star hotel only, they repeated this misrepresentation in writing over the signature of the Manila manager.

There are many other aspects to this matter that indicate questionable actions by the Manila office of Singapore Airlines--yet when we try to make a corporate complaint, we are told by the Manila office of Singapore Airlines that we are only allowed to complain to the Manila office, not the corporate office--even though it is the Manila office that is responsible for most of what has been wrongful here! They have even tried to get us to accept all responsibility for everything that happened!

Most important is why should we not have the right to address this directly with Singapore Airlines corporate office? Why should we and the people of the Philippines only be allowed to complain to the Manila office which is responsible for the problems? They admitted some of the wrong-doings and offered us four tickets (nothing like the value of the four packages) but then changed the valid dates of the tickets, significantly reducing their validity and made other changes in what they had written was the value of the tickets so as to make them virtually unusable and worthless.

We are presently still trying to get some understanding from the Manila office and wish we could complain directly to Singapore Airlines, Singapore. Note: We did not use an agent, we dealt only directly with Singapore Airlines itself.

I would like to make a formal complain for my booking from Sydney to Lahore (Pakistan) traveling on 30th March 2010. Due to change in service the flights to Lahore has been cancelled and I was only given an option to travel through Abu Dhabi or Dubai. Due to the unavailability of a suitable connection, I could not get a better connection through Emirates or Etihad Airlines. Therefore, the only option I had was to travel on Pakistan International Airlines. I had to change my holiday and travel plans to get a better connection to Lahore. Therefore, I have been asked to travel on 30th March instead of 31st to get a flight to Dubai.

Due to my long stay in Dubai, Singapore Airlines is not providing me with a hotel accommodation in Dubai. I understand, there are no agreements with hotels in Dubai, however, I would expect Singapore Airlines to provide some compensation for my long stay in Dubai as it's due to the airline cancellation. I, as a passenger, should not be suffering from this inconvenience. I have not been provided with any assistance or any other choice to go to Lahore. I chose Singapore Airlines for its excellence in service and commitment towards its customers. I will appreciate if you can please consider this matter and provide me with a hotel accommodation/compensation for my stay in Dubai as mentioned in the itinerary above. Please let me know if you require further details.

I am very anxious to find out that my four sons' travel date has been changed from 07.12.09 to 15.01.10 when I had only requested for mine to be changed.At the start of my request, I made it very clear to the lady on the other end of the line that the change was only for me. I am anxious because it had taken so much of time and effort to get them on their flight through the help of a very helpful staff in the Christchurh office. Now, its all mugged up by a polite but inexperienced staff.

I have spoken to at least four staff over the phone at the Mumbai India call center and after each call I do not feel confident of their help although they are polite. They seemed to lack experience and do not meet my need. Besides being polite, passengers like me want to feel that our request has been dealt with accurately and correctly. Please help!

Be careful when using Singapore airpoints. We changed from Air New Zealand airpoints to Singapore Krisflyer airpoints.When we returned to New Zealand using Singapore airlines flying to Milano Italy & returning Heathrow London. We rang to see where the airpoints were for our return from London via Singapore to New Zealand. Singapore airlines said wait a month before they show up. We waited over a month spent ages again on the phone while they sorted it out. We were finaly told on the return London to N Z we didn't get any airpoints because it wasn't a flight they gave them on. We said we wouldn't have changed from Air NZ if we had known. All Singapore airlines would say was well it is on our web suite.We booked through a travel agent. We will be looking at what airlines we book with for our next trip.We will check that we get the points for our whole trip not just 1/2 of it. We felt a bit ripped off.

Absolutely the most horrible telephone/booking service ever encountered in over 20 years of buying airline tickets. While buying online, after submitting passport details for 5 persons, their computer system crashed. After calling to book tickey via phone, I was put on hold over 1.5 hrs and the agent over charged my tickets to my cedit card over $19,000. After I called my bank to make corrections, I had to rebook tickets again this time over 2 phone call with hold times exceeding 45 minutes! The operators were impossible to understand, either spoke to fast or accent was not understandable. I pray the the flight that me and my family take back to S'pore goes much smoother. It was a horrendous experience booking tickets.

In Oct 2008 I've made a booking at Singapore airlines website for the flight Colombo - Singapore - Colombo, booking reference. This booking was made for me by my sister with her VISA credit card. Full amount of ~$750 was charged by Singapore Airlines from my sister's account three weeks before I had to board my flight. Important to say, that with the confirmation that was sent to my e-mail, was the new one rule, not mentioned during the booking rule - "Since you are not part of the traveling party, you will be required to sign a letter of indemnity (LOI) and submit it personally, by mail, or by fax to the nearest Singapore Airlines office".

In according with the said above, my sister signed this letter of indemnity, and we sent it to Singapore Airlines office in Tel-Aviv, Israel by fax (she lives and works in Israel). After sending she called to their office, and they approved, that they got this letter and now "Everything is OK, no need to come".

Nov 2008 I was denied boarding to my flight from Colombo (Sri-Lanka) to Singapore. As far as local Singapore Airlines officials explained, it was "some problem with my reservation". Because of their extremely bad english, they could not explain what's a problem exactly. I've tried to tell them, that my sister was charged in a full for this flight, and that's impossible that any problem remains. They did not respond, but asked to see my (again - MY credit card, not sister's!) credit card.

They took from me the credit card for about 5 minutes, and returned it back with already printed transaction(!) for LKR 226,800 (~$2,067) and asked me to sign it. They said, that for security reasons I need to sign it and explained that they will refund me for this amount later. Again, they could not explain what does it mean "security reasons" and why do I need to pay $2,067 in addition to $750 already paid for the tickets. I said, that my sister was fully charged and I do not intend to sign this transaction in this case. They answered, that if I do not sign amount of $2,067- I would be denied boarding.

I said, that no way I sign in any case, and they had no legal right to use my credit card for payments without my permission and authorization. After that I said, that if they do not let me board my flight - I demand from them official letter where the reason of this denial to fly will be stated, and later we will meet in the court.

They talked sinhala language (Sri-Lankan language) between them for about 5 minutes, so I could not understand what they are talking about. They made some calls as well. Finally they decided to let me board my flight. I asked them, that I need to be sure, that this amount of $2,067 will not be charged and they said "Don't worry mister, thats OK".

Some time ago I discovered that I was charged by Sri-Lankan Airlines(!) for $2,067 mentioned above in addition to $750 already charged from my sister's account. I talked a lot with Singapore Airlines call center, then asked to send them "unused coupons" for Colombo-Singapore-Colombo flight. However, as I said above, I did not buy any additional tickets. That's why I had no any "unused coupons" to send them back.

A problem wasn't solved till nowdays (6 month!) and, actually, in according to the law, I have to apply to the singaporean court in order to get refund...

I have invited, my Mother-in-law and my Sister-in-law (5 years old), to visit Australia. We have chosen Singapore Airlines due to its good reputation. They suppose to travel back from Melbourne to Cairo on Thursday 18th June on flight SQ-228. We went to Airport three hours early and went to check in. We met there Customer Service officer Diane to check in bags. They took two bags and gave us flight tickets and evidence for receiving these two bags.

We have received these papers and went to plane way. My cousin was there, and she suggested that my Mother-in-law could carry another hand bag in her hand. I looked and found out that some passengers could carry small hand bag while traveling. I said, that's fine we gave her the hand bag, and if she can't pass, we will just take this extra hand bag. And if she passes, it's good for her. She took this extra hand bag and showed her papers to officer on the way-out to plane, Officer has checked her bags and he allowed her to pass through. We have waived to them and we left the airport.

Twenty minutes later, I have received phone call from one Guy who's telling me that [my relatives] have some problems in airport. I told him that I am driving right now, and will drive back to airport straight away.

We got so stressed something gone wrong in the plane. I have reached airport back in twenty minutes and found out my mother-in-law and sister-in-law just crying as crazy in mid of airport and they just point to this lady: Diane. I have asked Diane what's going on? She said that they have tried to get an extra hand bag so Diane has decided to punish them by canceling their fly!

Diane said these passengers have Golden Card to allow them for extra twenty kilos weight. I told Diane that we had never seen this card, and Officer just told them to carry only 25 kgs per passenger for next trip. Besides, the guy which was in front of me was carrying bag 28 kgs and another big plastic package of electronic guitar weight of 15 kgs. The officer again accepted to pass him and she did stick two labels (FRAGILE) on the guitar. So, the problem wasn't the weight. The problem that this officer Diane picked on us for some reasons and just got her chance to cancel flights for this reason.

had asked Diane to give me phone number for Singapore Airlines head office to fix this problem, but she refused and refused as well to let us talk to her Supervisor. By the time I could get number for Singapore Airlines number from yellow pages, it was too late and we could only reservation on Saturday 20th June.

Diane was so rude with us and so loud in front of other Customer Service officers. They couldn't get interpreter for Arabic language to talk with my mother-in-law, so they have asked help from another airlines company member (Emirates)! I am contacting Australian migration right now, and hopefully we get extension 48 hours to get over this problem.

My son and father purchased tickets on SIngapore Airlines for a trip together. The card that my son used to purchase the ticket was lost and he was issued a new one. My father decided to travel with another credit card. Despite a boarding pass and proper identification, Sinapore would not issue a ticket because they did not have the actual credit cards that they use to buy their tickets. They required them to BUY NEW TICKETS and then wait to get a refund when they get home. DO NOT Book your tickets on Singapore Airlines. TOo many other airlines that you can use to travel to Japan

Any change of date or routing will be charged at the new fare for that journey less the fare for the journey paid, with no amendment fee (e.g., if travel is in a higher class, or deferred to a higher season, the seasonal fare difference will still apply). The same conditions apply " in addition I ,m suffering from chronic illness in immune system ..although on 10 June I received UN email from you regarding refund request said that so I waited for a week but the amount still not coming in to my credit card account .and I called the Office of Singapore airlines In Riyadh, they told me that the refund of the amount takes time about 15 day to thirty days....two weeks later, nothing has happened!!! a month later!!! i decided to go to Singapore airlines office in Riyadh and met with the Director of the Office Mr:yinod kannan and he surprised me that my amount could not be refunded!!!!Only I can refund the taxes!!!!

and I have evidence to demonstrate every things if you want

I purchased 2 ticket from Dubai to Singapore for 09 july 2009, my fiance got problem regarding visa issue, Singapore airline customer service are not responding to this issue, I called them 2-3 time, every time they promise to call me back but never happened yet,I am still waiting , my flight is next 3 day. so they try kill the time, but it is not the proper way to solve the problem, i know 10 july I can do much about the ticket, I hoop singapore airline is aware of that issue.

On Thursday April 16 I fell ill and was treated in a renomated hospital in Pretoria, South Africa. Diagnostic conclusion included a surgeon's advice for further urgent treatment. This either in South Africa or, preferably, in my home town in Thailand. This medical advice prompted me to return soonest to Thailand and change my return date planned for the 4th of May 09.

My wife approached the Chiang Mai travel agent for an early new return date. It took 2 days to establish that a change had to be arranged in South Africa. Question here; Why? I contacted a travel agent in South Africa on 18/04/09. They could not help but gave me all available Singapore Airlines telephone numbers in Johannesburg and at the Or Thambo airport.

I tried all the numbers and spoke to several 'first name' persons. The outcome was negative, no one could change my return date although all of them advised the what the additional cost of such requested change would amount to, which I accepted to pay. On 20/04/09 I returned to the SA travel agent. I try to arrange a change of date to return and eventually managed to get a ticket for collection on 28/04/09 and fly on that date.

Early that date the agent tells me they cannot issue a ticket because I did not book with them in Thailand.

How could they since they have no offices in Thailand. Again Why? Here I stand. Suitcase packed, rented car returned, sick as a dog. So I go to the airport and told your office staff there that I demand a return ticket on that day.

Suddenly there appears to be no problem except that a credit card is not acceptable. So I have to go to a bank for cash money. Nice service. The departure time was to be 13.15hrs. Waiting and waiting, no one knows why. It turns out that the catering fails and there is no food on board the aeroplane. So the plane cannot leave until 17.00hrs. So much for Singapore Airlines planning department.

The whole return time schedule is now messed up. Next stage Singapore- Bangkok I don't know at which times and last stage with Thai Airways gets me home after a more then 30 hours exhausting journey. As to value for money it is surely one of the least satisfactory air trips I have made in my life. I suggest you look at this message seriously for your own good.

My physical condition was most certainly adversely affected by this experience. I am presently recuperating from the needed surgery. En route I complained to airport staff asking for assistance with baggage and finding my way on your touted Changi airport and, sorry to say, [they] were sadly lacking.

My all medicines which i have to take is there in my luggage and at present i am a patient and i had travelled on wheel chair which is in your record . I want that singapore airlines should take responsibility to inform ahmedabad airpot custom officer to send my luggage to my residence as i am living too far from the airport and not in position to collect it because of bad health.

We purchased 3 return tickets from Milan to Singapore for departure in December 2008 for our Xmas break. We booked via the internet and paid for them fully by using my credit card. In the meantime, my credit card was changed and I was issued with a new one. On checkin at the airport, I and my family were refused entry on the flight as there is an arbitrary rule to produce the exact same credit card on demand in order to get the boarding passes. As, in this case, I had another card, I was told I had to purchase NEW TICKETS otherwise I would not be allowed to fly with them!

Apart from the very unhelpful way in which we have been dealt with by them, let this be a warning to all travellers. BEWARE, if you do not have your exact same credit card they will refuse you on the flight. No other airline does this as far as I now, and you will be treated even badly if you complaint.

The consequences are, if your credit card has insufficient funds, you won't fly even if you can prove you were the person that bought the original tickets. If you arrive under time pressure, then you will miss your flight. There are many ways in which this can happen, for example, you buy a ticket for your children but don't fly with them. Do not expect Singapore Airlines to be sympathetic with you either!

I purchased two tickets from Singapore Air for Manchester to Sydney. We used a Travel Agent for the purchase.My daughter, separately purchased a ticket for Heathrow to Sydney. She purchased on-line. The plan was for all three of us to return together to Manchester i.e.on the same flights and obviously we want to be seated together. Now the problem. It appears that customers who purchase via travel agents cannot access the booking website in order to select seats until 48 hours prior to flight departure. Conversely m daughter who booked on-line has been able to select seats and she has 5 weeks yet until she leaves Heathrow.

I have contacted Singapore Air and described these differences in access to seat selection as discrimination. They have responded only in that they deny any form of discrimination yet accept that I am correct about the inability of customers who either book via telephone or travel agents to select seats prior to 48 hours. Why am I being treated as some second class passenger just because I booked via my travel agent? Responses arrive from Kate, Sue, John etc, never the same person and the last email received was quite rude in it's response and certainly not customer friendly. I've yet to fly with them yet I know already that my flight next year will not be via this company.

The impact is that we cannot be certain or sure that my family can sit adjacent to each other.

On 22 December my husband and I were forced by Singapore Airlines to pay for tickets for us to fly from Singapore to Auckland, even though we were already the holders of VALID TICKETS issued by Singapore Airlines in March 2008. This occurred because in the months between purchasing the original tickets on the singapore website and taking the flight, our credit card number had been changed, and we therefore could not produce the original card, which was requested when we checked in. We had no choice in the matter and were told by the ticketing officer that the old tickets would be credited to our credit card immediately. This did not happen and I we have had to chase the money.

Also consider the following: 1.The ticket and the card were in the same name, so why would someone fraudulently use OUR credit card to book a flight OUR NAMES? 2.If someone did fraudulently use our credit card in March how would we have not known about it NINE months later? 3.What would have happened if our card not had sufficient funds available to buy the extra tickets? The situation now is that Singapore Airlines have been paid twice for the same seats on the flight, and have been extremely tardy in applying the promised refund.

The end result of this policy is that it serves only Singapore Airlines. They have had use of our money for the original tickets since March. In addition they now have use of our money that we have been forced to pay for a second set of tickets. On top of this we have to pay the bank charges that will undoubtedly accrue on these transactions and will lose money on the exchange rate as it has gone down.

I am very disappointed with Singapore Airlines in Dubai. I have purchased an air-ticket on line travel from Dubai to Singapore and Singapore to Dubai. Due to some reason, I intend to only travel from Dubai to Singapore (1 way ticket instead of 2 ways)

The staff of Singapore Airline in Dubai told me that I can't change my air ticket from 2 ways to 1 way. I have to cancel my 2 way air-ticket losing AED 300 and repurchase again a 1 way air-ticket. I told him it is fine for me. However, again he told me that the refund will be credited back to my original credit card. The issue is that my original credit card has been cancelled. What is the point of credited back the money to my original credit card?

I proposed to him the following but none has been either approved or confirmed by the staff of singapore airline in Dubai.

(a) Let me change the 2 way ticket to 1 way and refund me back the balance in cash (either pay me in Dubai or Singapore) or credited back the money to my another credit card.

Singapore Airline's answer is NO!!! The policy cannot be done in this way.

(b) I used my credit card cancel form issued by the bank as proof and credited back the refund to my another credit card.

Singapore Airline's answer is --- cancel the air ticket in the ticketing office and go to him in another office and fill up a form and he will sent the document to singapore for approval. No guarantee I will get the refund. Very funny!!! I cancel the entire air-ticket (cost me AED 3180) and repurchase another 1 way air-ticket (AED 2000). If end of the day I can't get the refund at all, means I have to spend AED 5180 to fly from Dubai to Singapore!!!!

Now I have no choice, in view of the inflexible policy of Singapore Airline, I have to utilise the 2 way ticket for only 1 way. It means that I have to waste AED 1180 for nothing!!!!

Singapore Airline - wake up to be the best airline in the world. Be more flexible in your policy!!! It does not means you have to use chopstick all the time!!! Sometimes, you can also use fork, spoon or even using hands to eat your rice!!!!

it has cost me four hours and still no ticket.I rang Sing Airlines office in Beijing and they quoted me three times the price for the same flights, same flight codes and dates, as the machine was quoting. I guess this is so customers dont bother the staff wanting service.The person there told me to ring another travel agent and when I did the number would not connect. GREAT SERVICE!!! Give him a medal.

I do not want legal action I just want the system fixed so that nobody else or myself has to go through this again as it is very frustrating and in my case I now have to fly and hope I can purchase a ticket at the other end.

I went on leave in June 2008, and travel by Singapore airlines from Denpaser (Bali) to Singapore and then to Amritsar.

During my return journey Singapore airline duty officer Mr. Varun Kapoor harassed me for more then three hours for boarding pass. He was saying that you are unauthorized to travel; you dont have any legal document for your travel.

On that day I was traveling 7th time by Singapore airline with same document I use for my travel in past. In past I start my traveling from Mumbai and Delhi but nobody behave like this. Even my friends frequently travel from deffrent location of India like Hydrabad, Bangalore, chennei and Mumbai with same document by Singapore airlines but no one harrased like this.

On same day Mr Mandeep singh travel from Delhi to Singapore with same document, before this Mr. Hardev Singh travel from Amritsar to Singapore with same document on 22nd of June, nobody tourture them like this.

Please can you tell me why Mr Kapoor tourture me like this for more then three hour on check in counter. I show him my travlling document like

1) My leave and travl document duly signed by United Nation officers in Timor Leste.

2) My identity card issued by United Nations

3) My return ticket from denpasar to New Delhi in Nov 2008.

4) After all this I talk to emigration officer at Amritsar he say everything is cleared here and you can get your boarding pass three times but Mr. Kapoor say its concern with airline and airline will be not allow you to get boarding pass as he added I am Chief officer for Singapore airlines at Amritsar and not allow you to fly.

If all these documents are not enough for travlling then how he allow me to board after three hours?

And if these documents and clearance from emigration officer at Amritsar enough for travlling then why he harraessed me more then three hours on the counter.

My ticket was was booked through Travel agent, and when I want to postpone my ticket by calling +1 800, but Singapore Airlines say they cannot postpone the ticket as they done have basefare with them, and requested me to Call after 48HRS to postpone. As a Airlines they should be responsible for having the data for each customer, and follow up with the customer request. It's very difficult that Customer every time depending on his travel agent to postpone the ticket.

I believed that Singapore airline is one of the finest airlines around the World due to its quality service that exceeds customers expectation. However, I experience an unacceptable and unprofessional service in your office in Kuwait for these reasons: Your staff (Ms. Fatma) gave me a questionable figure (410KD) 2 way - air ticket cost for a 2 month old infant from Davao to Kuwait. I asked her two times if there is a discount because my son is still an infant and Hes travelling with his mother but says NO DISCOUNT.

This prompts me to get a ticket for my son from other agent which cost far less than 410KD. Your staff (Ms. Fatma) ignored our agreed timeline to call me back regarding the status of my Inquiry. Last April 06 (Sunday) I went to Singapore office Kuwait and requested her to look April 24, 25, 26, 27 for a vacant of two from Davao to Kuwait. I explained to her that if theres vacant she can book my wife and sister in law on the same date as my wife is carrying my 2 month old son and in order that theres someone who can help her of taking care for my son during the flight. I say to her please inform me maximum by WEDNESDAY (April 09, 2008) if theres vacant as she agrees.

However, she calls me on Thursday afternoon @ 4:40pm (April 10, 2008) one day after the agreed date where I already finalized the ticket of my son and coordinated with my wifes employer. Your staff (Ms. Fatma) calls me on Thursday afternoon and tells me that she booked my sister in law on 29th of April from June 04. I loudly reiterate to NO NEED to change anything.

What SHOCKS me when she calls me for the second time and says that she booked my wife on June 04 from April 17, 2008. I said to her no need to change anything as if I didnt come in your office?. However, she tells me that April 17 is already cancelled. I was so disappointed and almost lost my temper during that time but, I still manage to ask her to look vacant on 17, 18, 19, 20, 21 for my wife to be back to Kuwait.

Since then, Ive been coordinating with your Kuwait office from time to time through telephone, email and personal appearance (even talked to their office boss Al Rayes Travel) requesting them to do the necessary measures for my wife to be back maximum by 21st of April as my wife employer will terminate her if she exceeds more days from the 5 months vacation leave (Nov. 19 April 19). With continues follow-ups and coordination, your Kuwait office found and booked my wife and son on 22nd of April from Davao to Kuwait.

On 15th of April, I went to Singapore airline Kuwait to ask the details of the 22nd April booking; I talked to Fatma, Sheryar Shroff (Operations Supervisor) and they tell me that 22nd is confirmed however the airlines from Dubai to Kuwait is not Kuwait Airways but instead Emirates Airways. I asked them if theres a possibility to take out the baggage from Dubai since my wife and son will take Emirates Airways as per 22nd booking. Mr. Sheryar Shroff reiterated that no problem regarding the baggage and one thing to do with the new ticket is that a stamp will be placed showing that my wife & son will take Emirates Airways. He further emphasizes that no problem with that because Hes going to write a note on the system (22nd booking) and send an email to Silk Air office in Davao regarding the details for the 22nd booking; He clearly pointed out that only one thing Im going to do is to informed my wife or any person related to me to go to Silk Air Davao and get the new ticket.

On 22nd of April my sister in law calls me that Davao Airport told and demanded my wife to take the baggage from Dubai as Dubai to Kuwait ticket is NOT CONFIRMED! I calmly told my irritated sister in law to be calm as Im going to check this issue to Singapore airlines Kuwait. Sad to say your Singapore airlines office staff tells me that someone from Silk Air Davao cancelled the Dubai to Kuwait ticket of my wife & son (I dont know if its true or just an alibi). I was very upset that time however; it cant help to solve the problem.

Same time I cant allow my wife & 2 month old son to stay and wait in Dubai International Airport for unknown hours or days and thus, I coordinated and again beg for help to Singapore Airlines Kuwait and other personalities for my wife & 2 month old son safety and for them to be in Kuwait the next day.

23rd of April, they arrived in Kuwait International Airport safely however, the baggage was delayed for one day. With the sleepless night, emotional hatred and moral damages I experience with Singapore Airlines Kuwait and for you to do the necessary corrective & preventive actions I made this complaint Likewise, Im expecting an appropriate action from your side. For more clarifications, dont hesitate to email me back and please, let me know your feedbacks and the corrective actions.

Bad experience on my last flight with Singapore Airlines, and the company never responded to polite e-mails and a registered letter I send them, well over a month ago: Here is what happened: I checked into their flight from Phuket to Singapore and on to Zurich 3 hours before flight time or some 6 hours before their flight on to Zurich, Switzerland.

Yet, I was not given an aisle seat (they were as I was told all blocked off), then I endured a horrible trip over resulted in some food poisening/stomach problems for 4 days while doing important business in Zurich, Switzerland. I note: Increasingly Airlines block off whole rows of seats and this way in advance, so discriminating against individual travelers. I then booked my trip back in Zurich and raised this bad experience to their helpful employee at Singapore's Zurich office. On the way back, again seats where blocked off, even while I requested a seat 10 days before returning.

Here is the real complaint: On the way back to Phuket, some 3-4 days later, I contracted (diagnosed at the Bangkok-Phuket hospital here) as having a case of Sialadinitis a very painful & rare infection of the saliva gland, most likely contracted through bad water evaporation system in their plane? Hence I wonder if other cases have been reported? I was astonished as I am a healthy non-smoker professional and it is highly unlike to have been contracted this other then by having boarded that flight.

I do have full medical certificates for the serious infection I was beared to now brunt (but now better) and sent those Hospital diagnostic papers in English to their Bangkok/Singapore office in mid May. No response at all. I do feel some kind of remuneration is in order due to this double whammy, on both flights, I just endured. But when I wrote them in a cordial way they never answered. I just asked again, but again no answer. Singapore Airlines does not seem to care at all.

My sister and brother-in-law have traveled from SFO - Hongkong - Bangalore, they landed in Bangalore on 1st Sept 10.30 pm IST from SQ430 . Let me explain the painful experience that they had after landing in Bangalore. They got a big blow when they opened and checked their baggage. One of the registered luggage which was supposed to carry by passenger was taken by Singapore airlines crew (saying that it is heavier than allowed weight ) at SFO inspite of refusing to give that bag as that contains valuables, they said the bag will be delivered at the Aircraft gate at the final destination.

At the final destination, the baggage was not delivered to hand at the aircraft gate and crew members said that it will come on the conveyer belt after the X-ray check. After receiving all other bags, this bag came late by 45 mins onto the belt. They took it and cleared the customs and came out of the airport . Please note that, customs people have not asked the passenger to open this bag for any questioning, they just let them GO . Next day, when my sis and brother-in-law opened the bags and found that the valuables (gold) was missing from the bag ( which was supposed to be delivered at the aircraft gate, and which came 45 mins late on the conveyer belt ) .