Complain about a product or service

Singapore Airlines

Vamsi of Milpitas CA (06/17/08)
My ticket was was booked through Travel agent, and when I want to postpone my ticket by calling +1 800, but Singapore Airlines say they cannot postpone the ticket as they done have basefare with them, and requested me to Call after 48HRS to postpone. As a Airlines they should be responsible for having the data for each customer, and follow up with the customer request. It's very difficult that Customer every time depending on his travel agent to postpone the ticket.

Engr. of Kuwait OTHER (05/04/08)
I believed that Singapore airline is one of the finest airlines around the World due to its quality service that exceeds customers expectation. However, I experience an unacceptable and unprofessional service in your office in Kuwait for these reasons: Your staff (Ms. Fatma) gave me a questionable figure (410KD) 2 way - air ticket cost for a 2 month old infant from Davao to Kuwait. I asked her two times if there is a discount because my son is still an infant and Hes travelling with his mother but says NO DISCOUNT.

This prompts me to get a ticket for my son from other agent which cost far less than 410KD. Your staff (Ms. Fatma) ignored our agreed timeline to call me back regarding the status of my Inquiry. Last April 06 (Sunday) I went to Singapore office Kuwait and requested her to look April 24, 25, 26, 27 for a vacant of two from Davao to Kuwait. I explained to her that if theres vacant she can book my wife and sister in law on the same date as my wife is carrying my 2 month old son and in order that theres someone who can help her of taking care for my son during the flight. I say to her please inform me maximum by WEDNESDAY (April 09, 2008) if theres vacant as she agrees.

However, she calls me on Thursday afternoon @ 4:40pm (April 10, 2008) one day after the agreed date where I already finalized the ticket of my son and coordinated with my wifes employer. Your staff (Ms. Fatma) calls me on Thursday afternoon and tells me that she booked my sister in law on 29th of April from June 04. I loudly reiterate to NO NEED to change anything.

What SHOCKS me when she calls me for the second time and says that she booked my wife on June 04 from April 17, 2008. I said to her no need to change anything as if I didnt come in your office?. However, she tells me that April 17 is already cancelled. I was so disappointed and almost lost my temper during that time but, I still manage to ask her to look vacant on 17, 18, 19, 20, 21 for my wife to be back to Kuwait.

Since then, Ive been coordinating with your Kuwait office from time to time through telephone, email and personal appearance (even talked to their office boss Al Rayes Travel) requesting them to do the necessary measures for my wife to be back maximum by 21st of April as my wife employer will terminate her if she exceeds more days from the 5 months vacation leave (Nov. 19 April 19). With continues follow-ups and coordination, your Kuwait office found and booked my wife and son on 22nd of April from Davao to Kuwait.

On 15th of April, I went to Singapore airline Kuwait to ask the details of the 22nd April booking; I talked to Fatma, Sheryar Shroff (Operations Supervisor) and they tell me that 22nd is confirmed however the airlines from Dubai to Kuwait is not Kuwait Airways but instead Emirates Airways. I asked them if theres a possibility to take out the baggage from Dubai since my wife and son will take Emirates Airways as per 22nd booking. Mr. Sheryar Shroff reiterated that no problem regarding the baggage and one thing to do with the new ticket is that a stamp will be placed showing that my wife & son will take Emirates Airways. He further emphasizes that no problem with that because Hes going to write a note on the system (22nd booking) and send an email to Silk Air office in Davao regarding the details for the 22nd booking; He clearly pointed out that only one thing Im going to do is to informed my wife or any person related to me to go to Silk Air Davao and get the new ticket.

On 22nd of April my sister in law calls me that Davao Airport told and demanded my wife to take the baggage from Dubai as Dubai to Kuwait ticket is NOT CONFIRMED! I calmly told my irritated sister in law to be calm as Im going to check this issue to Singapore airlines Kuwait. Sad to say your Singapore airlines office staff tells me that someone from Silk Air Davao cancelled the Dubai to Kuwait ticket of my wife & son (I dont know if its true or just an alibi). I was very upset that time however; it cant help to solve the problem.

Same time I cant allow my wife & 2 month old son to stay and wait in Dubai International Airport for unknown hours or days and thus, I coordinated and again beg for help to Singapore Airlines Kuwait and other personalities for my wife & 2 month old son safety and for them to be in Kuwait the next day.

23rd of April, they arrived in Kuwait International Airport safely however, the baggage was delayed for one day. With the sleepless night, emotional hatred and moral damages I experience with Singapore Airlines Kuwait and for you to do the necessary corrective & preventive actions I made this complaint Likewise, Im expecting an appropriate action from your side. For more clarifications, dont hesitate to email me back and please, let me know your feedbacks and the corrective actions.

Renaud of Phuket Thailand (06/12/06)
Bad experience on my last flight with Singapore Airlines, and the company never responded to polite e-mails and a registered letter I send them, well over a month ago: Here is what happened: I checked into their flight from Phuket to Singapore and on to Zurich 3 hours before flight time or some 6 hours before their flight on to Zurich, Switzerland.

Yet, I was not given an aisle seat (they were as I was told all blocked off), then I endured a horrible trip over resulted in some food poisening/stomach problems for 4 days while doing important business in Zurich, Switzerland.  I note: Increasingly Airlines block off whole rows of seats and this way in advance, so discriminating against individual travelers. I then booked my trip back in Zurich and raised this bad experience to their helpful employee at Singapore's Zurich office. On the way back, again seats where blocked off, even while I requested a seat 10 days before returning.

Here is the real complaint: On the way back to Phuket, some 3-4 days later, I contracted (diagnosed at the Bangkok-Phuket hospital here) as having a case of Sialadinitis a very painful & rare infection of the saliva gland, most likely contracted through bad water evaporation system in their plane? Hence I wonder if other cases have been reported? I was astonished as I am a healthy non-smoker professional and it is highly unlike to have been contracted this other then by having boarded that flight.

I do have full medical certificates for the serious infection I was beared to now brunt (but now better) and sent those Hospital diagnostic papers in English to their Bangkok/Singapore office in mid May. No response at all. I do feel some kind of remuneration is in order due to this double whammy, on both flights, I just endured. But when I wrote them in a cordial way they never answered. I just asked again, but again no answer. Singapore Airlines does not seem to care at all.

Aravinda of Bangalore ; Karnataka India (09/21/05)
My sister and brother-in-law have traveled from SFO - Hongkong - Bangalore, they landed in Bangalore on 1st Sept 10.30 pm IST from SQ430 . Let me explain the painful experience that they had after landing in Bangalore.  They got a big blow when they opened and checked their baggage. One of the registered luggage which was supposed to carry by passenger was taken by Singapore airlines crew (saying that it is heavier than allowed weight ) at SFO inspite of refusing to give that bag as that contains valuables, they said the bag will be delivered at the Aircraft gate at the final destination.

At the final destination, the baggage was not delivered to hand at the aircraft gate and crew members said that it will come on the conveyer belt after the X-ray check. After receiving all other bags, this bag came late by 45 mins onto the belt. They took it and cleared the customs and came out of the airport . Please note that, customs people have not asked the passenger to open this bag for any questioning, they just let them GO . Next day, when my sis and brother-in-law opened the bags and found that the valuables (gold) was missing from the bag ( which was supposed to be delivered at the aircraft gate, and which came 45 mins late on the conveyer belt ) . 

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