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Sheraton Hotels

Sheraton • Billing disputes • Personal injury • Lost & lost again • Shabby treatment of military personnel • Smelly, noisy room

Sheraton has been trying to shake its dowdy image with a facelift and a much-ballyhooed service promise, which goes something like this:

If you're not satisfied, we're not satisfied. Sheraton's Service Promise ensures you'll have a great stay, or we'll make it up to you with an instant discount, points for our rewards program - or even money back. All you have to do it tell us.

OK, it looks good in the ads but the Sheraton guests we hear from weren't satisfied with either the service they received or with Sheraton's response to their complaint.

Here are a few of the more recent complaints:

Zohra of Carrollton, TX July 14, 2008

Zohra of Carrollton TX (07/14/08)
The manager Adam was teh rudest and meanest person I have ever met in my life. I was ready to call the police and press charges for harassment and abusive language. This man should be fired. He has no customer service skills at all. My sister went to go check out and was mentioning couple of problems that she had and he yelled at her and made her cry on her birthday. He is a very disrespectful man with no manners.

We ahd two rooms one suite and one regular room. The suite was next door to the maintenanace room and there was a lot of noise every morning starting at 6am also the room was not cleaned twice. When my sister started to mention this to the manager it went carzy and started yelling at her.

We will never return to this hotel again where we are offered insulting and rude behaviour.

John of Chino Hills, CA June 18, 2008

John of Chino Hills CA (06/18/08)
On Februrary 2, 2008, My 3000 Dell lap top computer was stolen from my room by one of the staff at the Sheraton hotel in Emeryville, California. The reason I am sure it was the staff is because there was no forced entry; someone had to use a key. The manager apologized and said that the Sheraton hotel would compensate me for my loss through their insurance.

Their insurance contacted me about two and half months ago to take information about what happened; that was the last time anyone would talk to me. Now, they never return my calls. A police report was taken and LO/JACK was activated. To date, I am still with out a computer.

This Computer was for my daughter for college; she now has no computer. I can not afford to purchase or replace this lap top.

Jan of Mesa, AZ June 8, 2008

Jan of Mesa AZ (06/08/08)
This 4 points Sheraton hotel was run down and dirty. The advertising conveys a top on the line hotel and it could be if there was a cleaning and gardening staff and carpeting was replaced and painting done.

Martin of Danbury, CT September 30, 2006

Martin of Danbury CT (09/30/06)
This hotel (Lexington, MA) is a dump! Worn carpets, mildew smell, stains on the wallpaper in the halls and in the rooms, outer doors that would not latch. Spider webs on the ceiling. dirt in the corners where obviously the vaccum would not get. Wires obviously run under the carpet (looked like CAT5 cable). The sheets were clean and that's the only reason I stayed. If my family was with me, Days Inn would have been better. This is the first Starwood hotel I have stayed in and I thought Starwood was better than this. What a horrible impression.

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