Our honeymoon was a disaster. When we arrived at Sandals Antigua, they lost my luggage. My husband had his luggage. We could not do anything about it the first night we arrived because we got to the resort at 11pm. We asked the representative for the general hygiene supplies and he stated that he would coordinate it and have it sent to our room. Someone brought us room service and stated that we would have to talk to the front desk in the morning in order to get the personal hygiene products that we requested.
The next morning, my hubby had to go to the gift shop to purchase some clothes, underwear and other products for me. We then contacted customer relations to get some resolution on my lost luggage. We were basically given the run around and couldn't get a definite answer all that day on where my luggage was. The manager found us late that afternoon to discuss the issue with us. His excuse was that the hotel could not be blamed for my lost luggage and that it happens all the time. He stated that it happens several times a week.
That same day, we went to eat breakfast at a restaurant on the resort property. I got sick from their food and threw up right at the table before we left the restaurant. It was not a good trip at all. What kind of excuse is it happens several times a week. I guess he felt that would justify their operations. As far as we are concerned, Sandals Antigua does not have it together and they always put the blame on other people. I made the reservations through their website for everything, therefore they are responsible. My husband and I decided to come back to the US and complete our honeymoon in Raleigh, NC. We had more fun in Raleigh than we did in Antigua. The hotel was a huge disappointment. We would not recommend Sandals Antigua to anyone.
The manager basically told us that we would not be reimbursed for the rest of the stay at their resort. My husband and I did not care anymore at that point. We were just ready to get home and make the best of the remainder of our honeymoon.
