Royal Caribbean Cruise Lines

I was on the Crown Princess (Ft. Everglades) ship that had 400 passengers come down with the norovirus, including myself and sister. The scariest part was how egregiously unprepared they were to handle an outbreak, of less than 10% of it's passengers. In the tiny cabin, two of us had non stop vomiting and diarrhea. I'm outraged by the following:

6. Since there were four people in a cabin, and the sick ones had slept in upper bunks, we asked that they change the bedding, so the two healthy cabin mates could sleep in clean beds. We were sorely disappointed. At 2:00 AM, a steward brought a sheet.

9. We were enraged further, when it was determined that they could not find our luggage, any of it. We were made to wait another 2 hours, before it was found.

I understand the risks of illness when traveling on a cruise, however I am most enraged by the supreme lack of preparedness in handling the crisis. It wasn't until I returned, that I discovered the pattern of outbreaks with Princess cruises. One would think they have had opportunities to improve emergency preparedness and response. I trusted that sick passengers would be treated with compassion and care. This could not be further from the truth.

I kept getting phone calls on my unlisted number, stating that I won a cruise. When I spoke to an agent requesting to be put on their do-not-call list, they put me to an automated connection saying I will be put on the list but the calls keep coming in. This is supposed to be illegal!

My phone number is on a no call list. I keep getting calls from Royal Caribbean. I have asked not to receive calls. I still get calls. I finally gave up and pressed the number to speak to a reservation agent. When I told him my problem, he started humming into the phone. I asked for a supervisor, more humming. It is time to contact my State's Attorney General and my own attorney to file harassment charges.

My family and in-laws went to our first cruise Jan. 07, 2012, which was Royal Caribbean, Enchantment of the Sea, 9 nights to Bahamas. We left at Maryland. At third day, I found red rash on both my arm, then the back of my neck. I did not know what's going on. At 8th day, my daughter who was in the same cabin with me had the same thing all over her both arms and face. I thought of bed bugs, but I am not quite sure about. I found a bug in the cabin 2038. Later on, I knew it's a bed bug. I never saw bed bugs and never bitten by them. So we did not file a complaint. I am not sure.

As soon as we get home, we went to see a doctor. We were told we were bitten by bed bugs. So, I have to throw some of our cloth away, wash everything. I am hoping I did not bring the bed bugs into my house.

I called the Royal Caribbean and filed a complaint and waited for them to call me back. Three days later, I received a phone call and I was told since I did not file a complaint on the ship. There is nothing they can do.

I am speechless now; I spent $1,200 and went home with bed bugs bites all over my daughter's and my body. They are telling me it's my fault since I did not file a complaint in the ship. I have pictures taken and I am sending them to the senior management of RC. I will say what they are going to do. At end, Royal Caribbean has bed bugs. If you do not want bed bug bites and bed bugs in your houses, leave the cruise line alone.

My family & I have enjoyed RC over the years until the Dec 2011 cruise which we organized a group of 20. Sadly, it was 1 fiasco after another & we found it odd that the cruise line did not give us our customer satisfaction surveys at the end of the cruise. Although we linked our reservations for dinner & entertainment, once on board, we were not linked & they changed our entertainment days & times. Our excursion was cancelled on the day of it and only 1 person was at the excursion desk with long lines to re-schedule everyone. Our friends' excursion in Jamaica was a disaster; they were abandoned at several of the stops & they actually feared for their lives as a small uprising occurred, not to mention the bus driver pulled over to pee on the side of the road in front of minors. The seas were so rough that we felt fearful at times and became sea sick.

We felt as though the stabilizers on the boat were inoperable. One time, as my husband & I escorted our friends' grandparents to their room, we accidentally entered near the staff elevators and were threatened to a fight by the staff. Our room steward was lousy, our refrigerator did not work & the room steward told us that none of the refrigerators in any of the rooms worked. Although the promenade entertainment was at the same time as the shows, the entertainment on board was excellent.

Once we rectified our dining, the staff we ended up with was very good, but it took a lot of complaining on our group's part to get accommodations. I'm not sure I'll cruise again with RC. I think they are not hiring quality personnel and I felt uncomfortable with all the mishaps & no recourse. Also the teen club is a joke, no one was ever there to follow through with the organization of the activities listed. The organizers only showed up for the things that must have supervision like the flo rider, rock wall & basketball, otherwise they disappeared.

When packing to depart the ship in Boston, our cabin stewart appeared in our doorway holding our final bill. He said that our bill showed that we did not leave him a tip on our credit card. I held up an envelope filled with cash and told him I used cash for such things. He continued to berate us for not leaving him a large tip on our credit card, saying that reading our statement was the only way he could be assured we had tipped him adequately. I put the cash back in my pocket and regretted that I even considered tipping him. I contacted the cruise line but received only a standard email with generic statements saying they would look into it. Apparently they need a few more months to "look into it. " This rude jerk ruined a very expensive vacation. My only memories of that trip will always be the jerk in the doorway demanding money.

It was great on board with RCI Freedom of the Seas in Oct. 2011. It was also one of the worst experiences as well, but the main point of this is that Royal Caribbean is a liar. I would like some answer from the RCI president for the promise letter that was issued to all staterooms by Captain Robert ** dated Oct. 10, 2011. Due to a terrible storm/heavy-rain, which caused most entire passengers sick and vomited for about 5 hours straight, all food has to be cancelled. The letter to all passengers promised for $500 onboard credit but instead got $200, and 50% certificate of your current cruise for next cruise to be mailed but never got it. The answer from phone conversation with CSR was very simple, saying that letter is a mistake. Wow, a mistake letter!

I am curious what the president will say to this answer. And I would like the president to justify that there was no food for that evening and the bad decision that was about to become Titanic-2. And I repeat, Titanic-2. For reference of this incident/proof, I have an original letter and also captured videos on YouTube (take note on YouTube there was a waiter who couldn't stand on two feet in the restaurant).

My wife Jennifer and I booked a 3-day weekend cruise on RCCL Monarch of the Seas on 12/16/2011. We decided that the four of us would rent a car and drive 15 hours to Port Canaveral due to excessive air fare rates. On the evening that we were set to leave, we found that my wife's birth certificate was missing. After a diligent search turned up nothing, we were able to get someone to open our local Health Dept. to have another printed. The State system was down so they were unable to help. We contected RCCL and explained our situation and asked if we could have her birth certificate faxed the next day as that was when we planned to arrive.

We were told "absolutely not," that only original documents would be accepted. Our only option at that point was for me and the other couple to drive down and I booked my wife a $350.00 flight (cheapest available) for the next day allowing her time to get a birth certificate the following morning then fly to Florida and meet us. We arrived there early to find that others were burning the RCCL fax machine up getting birth certificates and other documents which were being accepted.

To add insult to injury, when my wife landed, there were no transits to the Port available so she had to pay a taxi $125.00 fare from the airport to the Port. We incurred an unnecessary expense of $475.00 due to poor communication on behalf of RCCL. Had the couple we were traveling with not had some extra cash to loan us, we would have been totally **. Shame on you, RCCL. Next time, we will choose a different cruise line.

Not being able to sail on 12/11/11. I live in IL and booked my trip through Travelocity. After speaking with Customer Service at RCCL, I was told I only needed my birth certificate and my drivers license along with my set sail pass. When arriving at the pier on Sunday 12/11, I was asked for my marriage cert which I did not have. I was told that I was not going to be able to sail without it. Aimlessly I tried for 3 hours to get online and after spending over 200.00 I was not able to get these records because they are not public record in IL. I do have my bank statement to prove these charges and on that day I spoke with 3 different attorneys that told me that I was not able to obtain those records online through any website. I was told from the manager of guest services I was not going to be able to board the ship. So, I left to spend the week in Orlando by myself while my friend who was a first time cruiser cruised herself and had a horrific time.

I spoke with Ed from corporate customer service who stated that he would issue me a 50% off certificate to be used within the next 12 months minus penalties. I explained how we booked this trip a year ago I'm a single divorced mom and will not be able to ever afford to do this again and was told that was the only thing they would offer which is not acceptable.

I started getting sick day 5 of the cruise. Two days after the cruise, I was given anti-biotic to fight infection. Nine days after the cruise, I was given another anti-biotic and was told that if this one did not work, I would need to be hospitalized on an anti-biotic for how ever long it took to beat it. "IT' could be MSRA.

It's been one month, and I am just feeling human again. My wife and two other women from our group stopped for coffee one evening. Both ladies could smell the spoiled milk and did not drink it. My wife suffered an anterior and posterior hematoma a few years ago and lost her sense of smell and taste. She drank the milk, vomited so violently, and she soiled the bed. She apologized to the cabin attendant for the messy sheets, but she was horribly embarrassed.

Our family of six adults booked a cruise on Grandeur of the Seas (a really, really old ship in need of much repair) for 7 days to Southern Caribbean. Upon our arrival on the ship, we were not informed that 99% of the passengers were Spanish, leaving just 100 of us to speak English. After 3 days of Latino music playing 24/7 and not being able to participate in any of the activities since they talked all in Spanish to their guest, we were left with playing cards each evening with our 6 adults that we were traveling with. The offshore excursions were also told that they would not be having any English speaking guests, so their tour guides could all be Spanish speaking.

Again, this left us totally out of touch with what was being said and what was expected of us. This cruise was my 14th and I must say it was probably the worst cruise and the most expensive I have ever paid. I would never recommend this ship to anyone nor would I recommend going on RCL to Latin American countries. We were in the Caribbean, but not once did we ever hear Caribbean music or eat Caribbean food. This entire cruise was totally dedicated to the Spanish guest. If you couldn't accommodate us in our language, why take our USA dollars and treat us as outcasts?

I cannot believe how bad RCCL has sunk. The food was cold and sparse. The service was awful. Every bar attendant seemed to have a chip on their shoulder. The noise in the cabin was terrible because they had emergency repairs to do. They lasted well until 11pm. They want gratuities for everything. Pretty soon they will be charged you for the toilet paper you use. The mattress on the bed was lumpy and we woke up with backaches every day. If RCCL doesn't shape up, we long time cruisers will take our business elsewhere!

At first, everything seemed normal. The room was nice. It was our honeymoon cruise to Mexico. The name of the ship was Mariner of the Seas. The 7-day cruise to the Mexican Riviera departed (10/10/10 to 10/17/10). I remember very clearly killing what seemed like tics on the white sheets of the bed. It was so surprised and very upset I was afraid I was gonna get bitten or something. Sure enough I got bitten on my right lower leg and it swelled up and the next day I went to the emergency room on board and they didn't help at all. Months later, I started to feel weird. I went to the clinic thinking I could be pregnant.

My blood work came in and I was told I had Lyme disease. I new it was from the cruise ship and their very poor cleaning habits. I was and still is completely devastated. I am going to be expecting a settlement to cover my hospital stay and emotional distress. I did not deserve this to happen to me. I'm only 22 and the treatment for my blood can be expensive and physically exhausting. I am expecting a response from the cruise line. I hope to receive what I deserve. This happened due to poor cleaning in the cruise ship. If this happened to me, think of all the people it could of happened to as well.

After years of constant complaints from many consumers of Royal Caribbean Cruise Lines regarding the unwelcoming of the passengers when they port in Ensanada, Mexico, I still can't believe that Royal Caribbean hasn't taken action to this serious matter concerning the welfare and security of their passengers. In several occasions, it's very clear the abuse towards consumers not to mention of the unwelcoming and letting people feel down. I for one by experience must warn the consumers of this Cruise Line the dangers in Ensanada, Mexico.

I went through a very scary experience not only with over charge that I bought for souvenirs, but with the Mexican Authorities as they arrested me for no reason and took me to their farthest jail out of town, somewhere nowhere near the so called safety zone. They held me against my will in a cell surrounded by very dangerous criminals and when I tried to explain to the guard that I am bi-polar schizo-effective and haven't had my medications that morning, and was afraid of having an attack from the confusion and hostile treatment as I asked of why they had arrested me for no reason.

The Mexican police guy simply told me that if I where to have an attack he would handcuff me. Now to my Understanding I was guessing it would've been having one of my severe crisis in a jail cell, handcuffed and surrounded by dangerous criminals in Mexico. I simply warn people who want to spend a comfortable and safe vacation to choose another vacation package away from The Mexican Riviera. To Royal Caribbean Cruise Line, shame on you for not considering the many complaints from your passengers when their safety is challenged and put at risk.

Royal Caribbean will steal your money without batting an eye lid. I called to cancel my trip two months before I was to go on a holiday cruise. I explained that I was going through a divorce and that by law, I had to cancel the trip and classify the deposit as an asset. When I called, not only was the customer service representative extremely rude, they refused to even entertain the refund. They steal from their customers and don't care what the circumstances are. Why anyone would do business with a company that steals is beyond me.

My family and I recently returned from a 7 Night Eastern Caribbean Cruise on the Allure of the Seas. For the first time, after many cruises on Royal Caribbean, I made a jewelry purchase, putting my full faith and confidence in the savings, selection, and service of their vendor, Regalia and of Royal Caribbean. Little did I know what a costly mistake that would be.

During an on board Bingo session, "Bingo Ozzie," raffled off a "yellow emerald," which she described as a rare jewel, "available exclusively on Allure of the Seas." While I did not win the raffle, I was interested enough in this rare gem to visit Regalia, the on board jewelry store and take a look. I found a cushion cut "yellow emerald" ring on sale for "20 - 30 % off" regular prices and, after much consideration, made the decision to purchase. With my Platinum "coupon," I received an additional 10% off bringing my total purchase price to $1908.

Once I returned home, and having worn the ring only 3 times since the purchase, I took my ring to my local jeweler to have it appraised for insurance purposes. (My insurance company would not accept the handwritten "Certificate of Origin, Value and Authenticity" that I received from the ship. ) Because the ring did not fit, the jewelry sales person had fitted it with a ring guard. I was surprised to learn that, due to the thin gold of the band, the ring was totally "out of round." My jeweler described it as a "football shape." I was also astonished to learn that my "rare gem," sold exclusively on Allure of the Seas was readily available in that very store!

The most disappointing news however, turned out to be that my $1908 ring was actually worth less than $1,000. The jeweler noted that The beryl gem had visible "inclusions" and the small diamonds that surrounded it were "cloudy." The jeweler actually made several calls her regular buyers, including one who was leaving for Brazil the next day, who told her the stone would actually retail for about $200. She could order a larger stone and use a heavier weight gold and my cost would be substantially less than what I paid.

I immediately called Royal Caribbean customer service and spoke with Gloria, who referred me to Starboard Cruises. Gloria said Royal Caribbean "never had any problems with Starboard Cruises and their customer service" and that all Royal Caribbean customers "were satisfied" with their purchases. I did call Starboard Cruises and spoke with Maria. Maria said they have a 2 year guarantee against defects and that I could send the ring back to the manufacturer for repair. If they determined that the ring had a "manufacturer's defect," they would correct it. I told her that "soft gold" was indeed a defect, however, I did not plan to send the ring back and forth over the course of 2 years to maintain the ring's shape. Of course, the $200 beryl with visible inclusions and the surrounding diamonds are also a manufacture's defect. Purchasing a ring for $1908 that is worth less than $1000 is indeed a manufacturer's defect. Either that, or this was a deliberate attempt to gouge a loyal passenger. Maria did finally refer me to her supervisor at extension 7488 - no name provided. I left a voice mail message, but have not heard back.

I did not receive fantastic merchandise at a great price. I was "conned" from beginning to end, starting with the exclusivity of the gem and its true value. I'm actually sick to my stomach over the entire transaction. I've been cheated by the very cruise line I trusted with my repeat business. I did not save 65% off of anything. My purchase is actually worth at least 50% less than what I paid. My sales associate was not knowledgeable. The beryl is neither rare nor sold exclusively on the Allure of the Seas. It was in no way worth anything close to the purchase price.

I hope you can appreciate the seriousness of this situation and my utter and complete disappointment with Royal Caribbean International. The only solution, short of litigation, is a full refund of the purchase price of my ring. I will be happy to send the ring back, insured, at my expense to initiate the refund process. I'll look forward to hearing from Royal Caribbean or their vendor with regard to this matter.

My name is Suzanne ** and I was recently on the Royal Caribbean Explorer of the Seas. The ship departed 7/17/2010 from Bayonne, NJ going to Bermuda and returning on 7/22/2010. We were with a party of 17 for our daughters' sweet sixteen celebrations (9 adults and 8 girls aged 16 ). It was our first cruise experience. I am writing to advise you of our terrible experience and disappointment with your cruise line, while requesting appropriate compensation.

Our room numbers were 2332 through 2352. When we first boarded, our phones were not working. We immediately notified Nora, our floor attendant as well as another employee at guest relations. The following day ( 7/18/10) our phone was still not working. I again told Nora and an employee at guest relations. I was again told that they would fix it. On the third day 7/19/10 our phone was still not working. I advised the same people. This was probably my fourth or fifth complaint about the phone. I then spoke to Adrian ** at guest relations and he promised me the phone would be fixed. In the evening of the third day I was finally able to call and speak to my daughter on the phone instead of walking the floor at 1am.

The next concern we have is much more inconvenient and unacceptable. It is the plumbing problem that we had for almost the entire trip. It started the second day of our trip which was Sunday, 7/18/2010. Our toilets wouldn't flush. I contacted Nora and an employee at guest relations and was told that it was a problem with the line that caused the toilets on the second floor to not flush. I requested to have our room changed to a room with working plumbing but was told by Adrian ** that the ship was booked. He told me that they were working on the problem.

Twenty four hours later they were still not working. I contacted guest relations once again and also advised Nora. I was told that it was still a problem and they were still working on it. On Tuesday, 7/20/10, the toilet in room 2352 was working but the toilet in room 2332 was not working. I again advised Nora and guest relations. I was told they would send someone to fix the problem. It still did not flush. On Wednesday, 7/21/10, the toilet in room 2332 still did not flush. At this point, there had been feces in the toilet for 4 days and the room smelled like fecal matter.

Two of the girls started menstruating on Wednesday, 7/21/10. I marched to guest relations on this day and demanded a solution to the problem. It was a significant health problem and our daughters were under emotional distress at this point. I was told that a room on the 6th floor had an emergency exit and was now available. The girls packed their luggage and moved to room 6392. This was a relief in that they had a working bathroom for the first time in days but they were still three sixteen year old girls in a room that was 4 floors away from their parents. This is a security issue, not to mention that they had to move their own luggage. I would think they would have had a cruise member assist them with their luggage.

On the evening of 7/21/10, Elizabeth ** and I had a meeting with Adrian ** of Guest Relations. We asked to be compensated for our disgust and dissatisfaction with the conditions we all endured. He offered us $50 per room which was a total insult. He then offered $200 per room and 15% toward another cruise. This too we found insulting. We paid approximately $1,100 per person (approx $19,000) for rooms with working plumbing and phones. We made numerous calls and waited numerous times on the guest relations line to have our issues corrected. We waited many months to celebrate our daughters sweet sixteen on your cruise line. We were disgusted by the living conditions for 4 days and disappointed by the responsiveness of the staff to our issues.

We are writing to demand appropriate compensation for the suffering, inconvenience and security issues we endured while on your cruise ship. We had emotional and psychological pain due to the conditions we endured while on this cruise ship. I have never been treated so poorly or had health and safety issues disregarded in the way that the Royal Caribbean did.

It was a fantastic cruise. Adventure of the seas is a brilliant ship, everything was first class. We traveled from Malaga on the 24th of Sept 2011. The crew and staff were great and always courteous. Our bad luck was (and we were very surprised as it was not what we expected) how bad mannered Spanish people are. They don't say excuse me, they just push you out of their way. If you leave your chair for a moment, say to get a cup of tea, etc. they just take it and argue with you if you point out to them their error. They stand in doorways talking in a loud voice possible with no consideration for others. If you book a trip on this ship make sure there are no Spanish on board. In our opinion, they are the most disrespectful people we have ever met. They may have won the world cup but they do not own the planet.

On 9/18/2011, I inquired about RCCL policy on refunds or credit when you early book and fares go down. On the internet chat, it was stated that they honor the reduced fare with a refund or room credit. The next day at the time of my booking, the policy changed. Since then, I have inquired by phone and have received very poor customer service. Representatives say that they are going to check on it but they do not. I just wish their representatives would give correct, honest information.

Basically we purchased a "luxury vacation" package over the phone and were unaware they were trying to sell timeshares. We were not happy with most of the experience. I sent them my complaint and requested a refund and have not received any correspondence whatsoever. Not even a "we received your e-mail and will respond within a period of time".

We paid over $1,000.00 for our $500.00 vacation pkg. not including airfare and gratuities, surcharges etc.

On August 21, 2010, I was also supposed to be on the Royal Caribbean Serenade of the Seas. We arrived at the Pan Am Pier at 5:15 PM. The boat was not supposed to leave until 8:30 PM and we were told to arrive to the pier before 7:00 PM. When we arrived, the taxi cab drivers were flagging our cab down, telling us to turn around. Once we exited the cab, we found the pier doors locked with no staff from Royal Caribbean to tell us what was going on or where to go. A staff from the San Juan Port Authority spoke to us through the locked doors and told us that the boat was leaving early due to Hurricane Irene. She told us that Royal Caribbean may come back to pick us up on Tuesday, but we need to go to a hotel because the storm was coming. The employee further told us to try either the Sheraton or the Plaza Hilton. Although the ship left three hours early, we were never contacted by Royal Caribbean although we had access to a phone and our email.

Once we got to the hotel, I tried to contact Royal Caribbean to find out the status of the trip. Some did not know the boat left, others told us that we would have to meet the ship at the next port, and because we did not book the Air & Sea package, we would be responsible for payment. The last employee that I talked to told me that we would need to speak to Corporate to discuss reimbursement and to determine next steps. Unfortunately, that office was closed until the next business day.

The next day, after talking to numerous personnel in Royal Caribbean, I was able to book air reservations to meet the boat in Aruba; however, my family and I had to pay for these expenses out-of-pocket. I'm travelling with my husband, my mother, and my 10-month & 3-year old sons. We had to spend $1700 on airfare from San Juan to Tampa, Tampa to Miami, Miami to Aruba. And $300 on hotel stay in San Juan on Sunday, $90 for hotel stay in Tampa, $400 on food for two days to meet the boat on Tuesday, August 23rd, and $150 in additional baggage fees. All the while, we were told from Royal Caribbean that we would not be reimbursed.

The reason we did not buy the vacation protection is because we were told that this is purchased in case you have to cancel your plans. This is a direct quote from the website:

"With the CruiseCare Cancellation Penalty Waiver, if your plans go awry and you cancel - or interrupt - your cruise vacation (for specified reasons), Royal Caribbean and Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay you IN CASH the value of the unused portion of your prepaid cruise vacation.

In addition, should you or your traveling companion need to cancel for "any other reason", you may be eligible for CRUISE CREDITS - up to 75% of the non-refundable, prepaid cruise vacation cost."

This cancellation does not state if Royal Caribbean leaves early than they will pay for costs either to meet the boat or reimburse you for missed vacation time. Throughout the whole process, Royal Caribbean told us that if we bought this plan we would be compensated. They also told us that we needed to buy the Air & Sea package to have these additional travel costs covered. I have contacted several media outlets and I am planning to follow up with my State Consumer Rights Agency.

I am writing to express my dissatisfaction with my first time Royal Caribbean trip on the Explorer of the Seas. I have sailed on four other cruise ships before, but this was my sister's first trip. As I'm sure most of your guests do, I saved and waited over 6 months to make this trip. As I can only get 10 vacation days a year, these days with my family are precious to me and each and all are valued. I feel that the decision to make this trip by RCCL and not canceling it was a huge detriment to myself and many others on this voyage.

I knowingly booked my vacation during hurricane season, but I did not think that RCCL would risk the lives or knowingly sail into a hurricane knowing the possible repercussions. My sister and I sailed with the faith that RCCL would be looking out for our best interests. I do believe that some effort was made to sail away from the storm into safer waters, however the first 24+ hours of this trip were completely wasted. We witnessed 40 foot swells, and many times our 2nd level port hole window looked more like a submarine ride. We could not go outside, multiple entertainment events were canceled and eating was a challenge as even the crew were getting sick and dropping dishes often. I could still smell the vomit in the carpeting in our hallway the last day of our trip. Disgusting! Many of the guests we saw after the first day were bruise ridden on their legs and arms from flying across the floor into furniture and other fixtures. Not only did we get sick, we felt like we were being held prisoner the first 24 hours because most of what was planned on board was canceled, with no attempt to make entertainment substitutions to kill some time that day. We attempted to do what few indoor activities were available or not canceled during our 1st day at sea, but there wasn't too much you could do without risking injury or getting sea sick again. To say the least, the first day or so was a complete waste. It also set a negative tone for the next few. I can honestly say that neither of us really started to enjoy ourselves and started to relax until the 4th day or so when it was almost time to come home!

I would hope that RCCL would consider refunding all or part of this trip to compensate for the loss we witnessed. I would have gladly accepted a postponed trip voucher prior to setting sail so we could make up the trip at a later time.

I am a travel agent and I booked a guest on the 8/28, sailing on the Allure. Due to hurricane Irene, they could not fly to meet the ship. Please consider compensating, by rescheduling the sailing for those in the North East, whom missed the sailing. We missed our vacation, and lost our money. Some of my guest lost as much as $3,000.00.

Please reconsider your "no compensation policy," due to bad weather. These were extenuating circumstances. The city of N.Y. & New Jersey was declared a major disaster. Local government close down the cities, making travel anywhere restricted. Some of us are on a fixed income, and could not afford insurance. We are not trying to change policy or looking for reimbursement, just a make good sailing.

Please consider. I am a loyal customer to RCCL, and would like to continue booking my clients with RCCL.

I booked and paid for a cruise that was scheduled to set sail on 8/28/11. The total amount of the cruise was $2500+. The cruise did take place, but due to hurricane Irene which shut down all three major airports in the NYC area; I, along with my other parties, were unable to fly out to catch the ship in Puerto Rico. As of the writing of this letter, I have made several attempts to discuss the matter with the cruise line. Each time, I am told that the hurricanes happen every year and that the cruise takes place, and that all that I'm entitled to would be the fees and taxes associated with my trip.

At this point, I am asking if there is anything that can be done so that I can refund anything on a cruise that I paid for in full and could not make due to a natural disaster? I feel it's unfair to keep all my money. I feel like I'm being punished twice. Anyone watching the news could see what was happening on the East Coast. I even tried to get a flight to the first port of call (Barbados) unfortunately, the airline (US Air ) does not service that Caribbean island. All of these was explained to the cruise line.

Our Royal Caribbean cruise taken in Aug. 15-19 on Monarch of the Seas was a royal nightmare!

Dear Future Royal Caribbean Cruisers:

My wife wanted to do something special for our 10-year wedding anniversary. After much thought, I purchased a 5 days/4 nights cruise to the Bahamas through Royal Caribbean Cruise Line on the ship Monarch of the Seas. This was the first time we had ever cruised and most definitely our last on Royal Caribbean. We did have several positive experiences during this trip. Our cabin attendant Luki was very pleasant and always helpful when we needed assistance. Our dining staff of Yavin and Yudi were also always aiming to please their guests, and the food in the main dining room was great. CoCo Cay was beautiful and we enjoyed our day there tremendously.

The negative experience with this cruise began on August 17th, when we were leaving the Atlantis resort at Nassau shortly after 5PM that evening. After waiting over 45 minutes for a shuttle, my wife and I, along with around 10 other Royal Caribbean passengers were forced to take a taxi back to the ship. We were all incorrectly informed that the cruise ship shuttles ran as late as 7PM (we later learned that many more people were stranded and had to pay their own way back to the ship. Just curious to all you past RC cruisers if this also happened to you as well? If it did, boy are those locals making out on us tourists! Anyway, we were reimbursed for our taxi ride but we missed our dinner and were unable to return to Nassau or attend other on-ship activities due to the loss of time and late dinner, and we were treated very rudely when we asked for a later dinner reservation due to the circumstances.

On Thursday, August 18th 2011, the day of our 10-year wedding anniversary, we had plans to exchange gifts and to renew our wedding vows that we specifically wrote for this occasion and planned to do so at the back of the ship. As we returned to our stateroom (6007) after dinner, we found 4 maintenance workers coming out of our room. Inside our room, water was gushing from the ceiling. There was so much water that it was running into the adjacent stateroom. The passengers in that room stated that the water was gushing from our ceiling for at least 15 minutes before we got there. The maintenance workers had placed buckets on the floor to try to catch the water but the water was overflowing them. We asked where the water was coming from. One of the maintenance men said it was dirty water coming from the level above us. We asked if it could be stopped so we could try to rescue our things and he said it had to drain first. We then stated that we had electronics (laptop computer, camera, etc.) in the room and all of that was going to be ruined. We then instructed one man in the room secure our electronics.

While we waited for the water to stop for at least a half hour, no one from guest services or a manager came to speak with us. A woman, later identified to us as a housekeeping manager, walked past us in the hall, looked into our room and continued on her way without acknowledging us. Since no managers were coming to speak to us, my wife had to go up to the guest relations desk to report the incident. The maintenance staff then proceeded to remove the ceiling panels and a black substance fell all over the stateroom, including all of our things. The substance appeared to be mold or maybe sewage residue, however, we were never officially informed on the contents of either the water or the black substance despite repeated requests.

A customer relations representative, Janeel, finally came to the room and escorted me to the guest relations manager office. The guest relations manager said that we would be moved to a different room, all of our clothes would be washed and she would be present while we fill out a personal property report. After this meeting, I went back to stateroom 6007 and the men that were now cleaning it out were wearing masks and rubber gloves. I went into the room to retrieve our anniversary gifts and written cards with personalized wedding renewal vows. One was never found and the others were destroyed. We then asked for our own rubber gloves for us to sort through the things that they (cleaning crew) were bagging in the hall for us to sort through. Janeel then told us that we were now moving to room 1040 (junior suite) with the few belongings that were not damaged. She escorted us to our room and told us that our laundry would be washed and delivered to our room at 6AM, and that someone from guest relations would come to the room to be present when we filled out our personal property report. Again, in our new/clean room, we had to sort through things and set them aside so that they could be properly reported and viewed by an RC representative and added to our property loss form.

with a pair of swimming trunks so that I could change out of my dress clothes. She also provided us with contact lens accessories since everything else was destroyed. I had called the guest relations desk numerous times that evening after we had gotten into our new room and no one answered. When I finally got to speak with someone, I was disconnected and no one called us back.

We awoke early the next morning and received our laundry shortly after 6AM. Clothes that needed to be dry-cleaned only were laundered and ruined. No one from guest relations came to our stateroom to witness our personal property report. We again tried various times to call guest relations, but no one answered. So we proceeded to the guest relations desk in person. After explaining our situation again to the representative working at the desk, he told us someone will be with us shortly and gave us a personal property report. We waited for 15 minutes and my wife again asked to speak to a manager. After an additional 15 minutes, Vivian (not a manager) finally appeared to speak to us. We had to explain the entire situation again and all she said was that she was sorry this happened, that this was an unfortunate event.

We told her about the personal property report and she looked it over and said it was adequate and signed it. I complained about the whole sewage/water incident and was told they would reimburse us for our damaged property, and that Royal Caribbean would offer us a 50% off on a future cruise. My wife then lost her temper and told Vivian that it was unacceptable; to have a room covered in sewage and be offered 50% off of a future cruise. It was like giving us another bill! My wife demanded to speak to a manager over Vivian but she refused to get anyone else. She stated they were all busy with the checkouts. I informed Vivian that I thought that our situation with sewage water was far more important than people complaining about water and alcohol they did not drink. Again, my wife demanded to speak to her (Vivian) superior, she refused to budge.

From the time we moved into the new room to the time we departed the ship, we were unable to speak with a guest relations manager or any manager. We continued to express the magnitude of our concern with Vivian; that our milestone 10th anniversary had been ruined and that the compensation offered was not acceptable. After 15 minutes of arguing, it was now close to 7:30AM and we needed to depart the ship to catch a shuttle for a prepaid tour that also included our airport transportation.

At this point, we were given our SeaPass statement and brought it to their attention that we were being billed for pool towels which were ruined in the incident. She had removed the towel charges and we settled our bill with a cash transaction. We had asked Vivian for information on what the water was and where it came from. She had no idea and was not interested in helping us find out. Also, over the last 2 days, we made several inquiries about a box of chocolate truffles that was delivered to our stateroom (6007) without a card. At no time could any representative from guest relations provide information on who sent this gift to us. The flood in the room later ruined this gift. We had asked guest relations, both in person and via phone, and never received an answer. After returning home, we had discovered that a family member sent this gift to us.

Upon arriving home on August 20th, I called Royal Caribbean Cruise Lines guest relations and spoke to Amy and explained our negative experiences aboard The Monarch of the Seas. I once again expressed that we wish to have some documentation of what substances leaked into our stateroom and onto our belongings, and also to speak with a manager. She said a manager was not available to speak with me, but she would have one get back to me in a day or two. Four days later, I did not receive a call from RCCL, however, my credit card was charged a fee by RCCL that once again included charges for two pool towels. I called RCCL again on August 23rd and spoke with Patrick who kindly reimbursed me for the incorrect charges, but could provide no update on my last call.

The next day, August 24th, I again called RCCL and spoke with Gail **. Gail expressed that she could not help me because she was not the representative working on this incident. She did email Amy and CC'd her supervisor to call me to give an update. I called on August 29th to check on the status of my personal property report and was told we were only being reimbursed for 60% of the damaged goods listed. I was not told why this was the case and was not given any information regarding my previous concerns. That was the last correspondence I had with anyone from RCCL. I never received a call from a manager as I requested or an incident report containing the contents of the substance that ruined our belongings.

We have been home approximately 21 days since sailing with Royal Caribbean. My wife has been to the doctors twice regarding respiratory infections (is this somehow connected to the sewage/black substance in our room? Maybe, maybe not). We still do not have an answer as to what that black substance was or where the dirty water came from. We have since sent a letter to the US Public Health Dept. as well as The Vessel Sanitation Program of the US Centers for Disease Control and Prevention to see if they could help us get an answer from RC. Again, let me remind you it has been 22 days since this nightmare incident on the cruise ship. We have not been contacted or had any calls returned to us by RC. My husband and I both had to take turns calling because it was taking so much time out of our work days.

Today, Sept 9, 2011, my wife again called RC! After being transferred over 8 times (I am honestly not lying), disconnected twice, speaking to at least 6 different reps (having to repeat my story to each of them) and being on hold with each rep for approximately 15 minutes; I literally wasted 2 hours on the phone with them. I refused to be transferred or put on hold any longer! Rudy from the luggage support department told me that Tamra worked on our claim for our lost items, but he could not provide any more information as to why she credited us the way she did. I asked for Tamra's direct phone so I could speak with her but Rudy told me she does not have a direct line. I would just have to call the main line back again (yeah and repeat what I just went through for the last 2 hours. I don't think so!).

He could provide me with no more information regarding our claim but informed me of a clause known as the limit of liability personal contract. It states that anyone with lost or destroyed luggage can only claim a maximum of $300.00 per person. I then informed him that our luggage was not lost, 90% of our belongings were ruined by sewage water gushing from our stateroom ceiling. He then informed me that there is a depreciation factor and that we did not receive our full amount because there were deductions made for depreciation of our items. I asked to view a copy of this contract. He directed me to RC website.

To find this contract, you have to search cruise ticket contract. It states that a maximum refund of $300.00 can be given per person for lost luggage. Again, we did not lost our luggage. It was damaged by sewage and a black residue/substance that fell from the ceiling in our cabin! If this in fact was the case, then, we, my husband and myself, should have been credited $300.00 a piece for items damaged! We were not. My wife had 3 articles of formal clothing alone that totaled over $200.00, not including everything else we lost in this incident. Rudy has promised us a call back from his supervisor of luggage support, Albert **, within 24-48 hours. We have heard this numerous times by numerous RC representatives that they would have their supervisor call us back. Not one measly call from anyone at RC and this nightmare happened on the cruise ship on August 18, 2011. Over 21 days ago and not one call back! We will not hold our breath this time either.

Everyone we have relayed this story (to friends and family, etc) was in utter shock regarding the way everything was handled --or not handled! We couldn't get a manager to deal with us while on the ship and still can't get one to deal with us almost 3 weeks since we have been home! It is completely unacceptable. Please reconsider cruising with Royal Caribbean. Your dream vacation may just turn into your worst nightmare!

Thomas and Patricia **

I purchased a hand carved walking cane while in Jamaica and the item was taken by security during reboarding of the ship. A very generic and minimal receipt was given and I was told it would be returned after the cruise was over. Well, guess what? They can't find the cane and that's it. No "I'm sorry, we will refund the cost, replace it". Nothing. We had a wonderful time at the boat and the staff were great, but not having my purchase made in Jamaica and a memory of our trip really sucks! Shame on you Royal Caribbean, your staff could have made a little effort.

My husband and I were among the 145 passengers of Royal Caribbean stranded in San Juan Puerto Rico on Sunday, 8/21/11.

We were to sail on Serenade of the Seas leaving at 8:30 p.m. We arrived at the pier at 5:15, way ahead of the time. We were told to arrive (we were told to be there at the latest 7:00 p.m.) to find the doors had just been locked and we could not enter. We were told the ship was leaving early due to the approaching storm Irene. The ship left three hours early and we were never contacted although we had access to a phone and our email. We were also told if we wanted to meet the ship at the next port, we would have to make arrangements on our own to get there.

We spent two nights in San Juan, talking to a variety of people at Royal Caribbean who basically said they could not help us unless we had booked the cruise and our flights through them. We later learned they helped only 15 passengers who booked that way and left 130 passengers to fend for themselves. We first tried to get flights to meet the ship, which we were never able to do due to unavailability and the weather.

We finally were able to book a flight home and upon reaching home contacted RC again to see how they were going to reimburse us the money that we paid for the cruise that went to sea without us. A representative told us that "corporate" has decided not to reimburse the passengers for the cruise that left early.

We would like your help in getting this issue resolved correctly, that is having the passengers receive their money back if they did not get to cruise.

We cruised from August 14th to 21st. My wife and I are a ten-year repeat customers of the RC Cruise line. The Wind-Jammer eatery closed every night far too early. Customers are forced to partake of the old hard pizza that had been under a heating lamp for at least an hour and sandwiches that were in a glass case for what seemed like hours. The Wind-Jammer offered a buffet style menu and we had access up to approximately two or three in the morning.

This was very disappointing and this is yet another less than favourable change to AAA services that used to be provided by RC. If cost is the issue then I suggest opening the Wind-Jammer a few hours later so that it may stay open later, leaving the customer with the feeling that his/her eating options are of serious concern and/or consideration. At present, it feels like the RC is throwing a few very limited options at the customer. Cruising with RC cost way too much to be treated in such a way.

My wife and I are seriously considering an all-inclusive vacation at a resort as well as the five couples and their children who cruised with us. It would cost far less money. We preferred RC but enough is enough.

First issue:

We cruised from August 14th to 21st. My wife and I are a ten-year repeat customers of the RC Cruise line. This year there were two very disappointing additions to our cruise experience. There were way too many out of control children. Their curfew was set at 1am but by that time most things except the casino was closed. My suggestion is that there should be strict adherence to an adult section where we can have adult conversation with worry of the negative influences adult conversation can have on children. Also, the children don't need a 1am curfew on the full duration of the cruise. I'd recommend maybe three 1am curfews per seven-day cruise experience. And by children, I mean, I observed children from 8-17 unsupervised til beyond 1am. Figuring I'd come out when they went in, there was nothing other than the casino to entertain myself and many other adults; we were all complaining. After all, it is the adults who pay for the cruise experience.

Second Issue:

I can't believe how many times we were automatically charged gratuity for services that were not gratuity type services. Royal Caribbean really needs to bear the burden for their employee's payroll. It is not a tip-able experience to order ice cream, sandwich, soda etc. from the counter. If I walk to the counter to get my items, the employee did nothing for me other than to hand it to me over the counter. It pains me to have to pay a gratuity on a $2.00 item especially when there was no service involved.

Third Issue:

A mandatory charge on room service. It seems that RC has decided to squeeze every possible cent from its patrons, wherever possible. It's too much and many feel this way. I will be blogging about it and am planning to seek others.

If RC is so hard up for money, which I know they aren't, your investors are enjoying very pleasurable profits at the dismay of your customers. Make wi-fi available ship-wide and charge the same thing you charge at the computer center. The cost and purchase by the customer would off-set the over tipping situation.

On December 27, 2010, I took a cruise with my family departing from Colon, Panama on Grandeur of the Seas. Just for reservation, I used my credit card Visa # ** from BBVA (Banco Provincial) of Venezuela. Royal Caribbean charged my Visa BBVA US$379.50 on December 26. When the cruise was finished and I tried to pay using this card, it was rejected. For that reason, the US$573.70 expenses were paid with another Visa credit card from Chase bank # **. So far, the charge of US$379.50 has not been reversed on my Visa BBVA. I will appreciate if Royal Caribbean can send instructions to the bank in order to reverse this double charge.

I spoke with your coworker Lisa, and I am writing to you regarding the purchases made at Milano Diamond Gallery of the Cayman Islands on July 15, 2010. This jeweler was featured on a Royal Caribbean map of Grand Cayman jewelry stores as "Caribbean Best Buy" jewelers. There is a "Buyer's 60-day guarantee to all Royal Caribbean customers on this flyer. I was assured by a Royal Caribbean employee who works with these stores that this, and the other stores, were very reputable.

While visiting Grand Cayman, I made several purchases at Milano Diamond Gallery. These items are noted on the attached receipts and include a Tanzanite and diamond ring, a blue and white diamond ring, matching bangle bracelet and matching earrings in yellow gold, a pink diamond ring in white gold made up of three individual rings (two bands and a third ring with a pink center stone), and a white diamond cluster ring in white gold.

Initially, I was pleased with my purchases of what appeared to be quality jewelry. When I purchased my rings, the weather was very warm and my rings fit my hands. As the weather began to cool, the rings became loose and were in need of sizing. I brought my jewelry to a reputable jeweler and was referred to a gemologist. He inspected the jewelry and he showed me what I had in fact purchased.

Many of the stones were chipped stones or fragments. Many stones were touching each other in the weak settings of poor workmanship. The settings were so poor that there were a multitude of prongs and balls to hold stones in place missing in all of the settings. Three stones fell out of one of the rings. One ring had stones so harshly included that I was told that their stability was in question. The rings themselves had flaws including one so hollowed out I was told that if it were sized, the ring would collapse.

When I was in the store, I was looking at a blue and white diamond ring. The store manager showed me a pair of white gold matching earrings and asked if I liked them. When I said they were pretty, he had a "jeweler" take them to the back to reset them in yellow gold. The gemologist showed me that the gold was a different color than the matching pieces. He asked me how long it took for the stones to be "reset". I told him about 20 minutes. He showed me under magnification that the store had in fact sloppily poured yellow gold plating all over the earrings, leaving drips of it hanging in between the settings, and covering the white gold setting that showed in the other two pieces as white.

I was further informed that the jewelry was all of such poor workmanship that it could not be repaired without rebuilding the rings from scratch, which should not be the case for newly purchased items. To say the least, I am disappointed in my purchases, in Milano Diamond Gallery's unethical practices, and further, with Royal Caribbean, who gave me the impression that I could purchase from this store with confidence.

I am appealing to you for assistance in returning all of these items for a full refund. I am not interested in any way in having them repaired or replaced. The inferior workmanship of these pieces is such that I could never accept anything in return without endlessly bouncing items back and forth. I do not wish to add insult to injury here. I am a high school teacher. I work hard for my salary and I do not wish to lose my hard-earned pay on such inferior items. My mother, who is retired, was most distraught in that my parents have traveled with Royal Caribbean before and she had assisted me in my shopping, also feeling that the stores recommended would be reputable. I am most distressed that your representatives are making a profit from steering your loyal customers to disreputable businesses. My parents brought our entire family on a cruise for their 50th anniversary. It is indeed unfortunate that after a lovely cruise, we have the aftermath of this to deal with.

I am happy to immediately mail these items directly to the retailer, insured. I wish to receive a refund in full to the credit card they were purchased on. The pieces are in their original condition, in their original boxes. The loose stones that fell from one of the rings will be included. I am hopeful that as a representative of Royal Caribbean, you will assist me in this refund. Attached you will find the receipts for all six items purchased on my father's credit card. He and I have both spoken with Discover Card and informed them that these purchases will be disputed. If you need any further information, please contact me via email or by phone. Thank you for your time and attention to this matter.

booked a cruise for 2 thru Travelocity on Monarch of the Seas/Royal Caribbean. was told upon booking to bring a birth certificate with a raised seal. I have had one birth certificate my entire life and the only one I believed I needed. upon check in on the day the ship was to cruise 6/27/11 I was told it was not a state issued birth certificate, it was a hosital issued birth certificate and not acceptable to board the ship with. was led down to a "supervisor" and after many aggravating phone calls, the end result was that I was not able to board the ship AND after many more phone calls upon returning home and trying to get some satisfaction for all this my $966 that was pre paid was NOT going to be refunded. it was MY problem that I did not understand the difference in birth certificates, however, I believe that Travelocity, the people booking us should have made sure we understood what was entailed. we booked almost 6 weeks in advance, had I known there was a different birth documentation to obtain I certainly would have done so.

I made reservations for a cruise for two, sailing on July 2nd, 2011 on Oasis of the Seas was recommended. I also have them schedule my air fare. It would be cheaper and more convenient. They use Choice Air who scheduled me on one airline going down and another coming back with one stop for a total of $871.60 to be sure I was getting a good deal. I had looked online and found an airline nonstop round trip for 2 for about $400. As a matter of fact, most were about that rate. I called many times to resolve this situation with no results and found the agents were rude and couldn't have cared less. My wife has a severe illness and most of what little money I have went on a cruise of a lifetime from what they said. Any help would be greatly appreciated. I don't know where else to turn. Thank you for your time.

I booked a cruise several months ago. Before the departure date I was told by a Royal Caribbean representative that if the price dropped between now and the sail date I would be entitled to a credit/refund for the difference in price. I checked last night and the same package I booked in February is now $749 cheaper. When I called last night to be credited I was told, "the policy has been changed less than a year ago".

Since I paid in full I was no longer entitled for a refund/credit and they were very unaccommodating. I feel I was misled.

I'm down $749. I will not book with Royal Caribbean again (I'm a returning customer). Customer service was very poor.

My brother booked 7 days UAE and Oman cruise Brilliance Of The Seas directly from Royal Caribbean. The cruise date was 24th Jan 2011 as this was our family reunion. One guest (my brother who is an American citizen) coming to Dubai to board the ship from the USA, two guests who are Indian citizen living in Kuwait, one guest arriving from India (she is also an Indian citizen). We repeatedly called customer relation asking about visa formalities. All the time, we got the same answer from customer relations, "It's is a close trip, no need for visa to re-enter Dubai". If I was right, I guess they will have telephone conversation recorded.

We have purchased our ticket well in advance on November 2010. At the day of boarding the ship, the customer relation told us that we should have 2 visa for UAE. Secondly, Gulf country, there is no such thing as 2 visa. They get one visa at a time. Then we came to know that there was only one agent in Dubai who can get 2 visa, that agent belongs to Royal Caribbean. If this was the case, the customer relation should have mentioned that before as we were repeatedly calling and no answer from them. If we got this information well in advance, we have done direct communication with the same agent in Dubai and received 2 visas. This was lack of information from your customer relation.

I had to cancel my cruise due to a liver cancer diagnosis. My doctor said I will need to do surgery to remove the tumor as soon as possible. I have attached a copy of a letter from my doctor as proof of my diagnosis. I have canceled my cruise through my travel agent, however, he mentioned that there is nothing Royal Caribbean can do for me for either a refund or future cruise credit. He, however, mentioned that I will receive a refund for my cruise line airfare and for the taxes in two billing cycles. I did not buy travel insurance since I did not anticipate on my condition.

I still want to go on my cruise but at a later day. We are loyal customers of Royal Caribbean and have sailed twice with your company in the past. It is stressful enough for my family to deal with the cancer diagnosis, in addition to the thought of losing thousands of dollars on a trip we have been looking forward to, but cannot go on. I have previously sent an inquiry via email on Friday, October 22nd, 2010 to Royal Caribbean, but never received a response on my situation. I only received a confirmation email, however, royalcaribbean.com states that I will receive a response within 48 hours. It has been over a month.

My mother-in-law purchased a cruise vacation for 7 family members, spanning 4 generations (4 of whom include veterans). We drove 6 hours from Tampa to Miami to catch the Majesty of the Seas for a cruise from 12/13/2010 to 12/17/2010. Both the deposit and remainder of the balance were paid ahead of schedule. This was her first experience with Royal Caribbean, whom she booked with on a referral.

I, my fianc, and his 7 year old son had never been on a cruise, and we were so excited and had been looking forward to this trip for months. We had issues with our GPS, and were running behind schedule, but we finally arrived at the dock at 4:40, and the departure time was 5pm. We were already checked in (we had done so 2 days before online) and had our luggage tags on our bags.

Our documentation failed to stress that if we were not at the port a minimum of 1 hour before departure, we would not be allowed on the ship. The security supervisor explained this regulation, and without much outward sympathy suggested we call customer service. In a state of disbelief that they could do nothing to help us, we got back in the car and drove another 6 hours back home, not getting in the door until midnight. When my mother-in -law called customer service the next day, she was told that not only was she not eligible for a refund, she also was not eligible for a credit to use towards a future cruise. The only thing she can do apparently is call for a refund of the taxes she paid, once the ship docks back in Miami on the 17th.

The customer service agent would not refer her to a supervisor, even though she requested to speak with one. I have worked in customer service for over 10 years, and I have never heard of such a shocking lack of empathy from a company, especially around the holidays, and towards a family of veterans. We were not looking for a refund of the more than $2,000 she spent, we were asking for credit with the company to be used for a future trip. I do not believe it is right that Royal Caribbean should be allowed to keep so much money without providing any services, and such appalling customer service. Neglecting to inform the customer of the importance of the deadline for boarding is one thing, but then refusing to work with that customer to rectify the situation by at least honoring the money they have spent is reprehensible.

We were on a cruise from Boston to the Caribbean. This was the first time Royal Caribbean had offered this cruise. They were testing it to see if it was profitable. During the cruise to save gas, they didn't use the stabilizers, the boat was equipped with. This made the ride a ** ride.

my wife suffered a fat lip and I was so sick I had to stay in my room most of the cruise. When I sent them a letter to complain, they sent me one back that said , welcome to cruising. No sorry, nothing. My whole family from grandma to great grad kids cruise once a year and will never go on RCI again.

From the start of the cruise I was discriminated as a disabled person. I was also humiliated, which caused a great deal of stress to myself resulting in having to seek medical treatment on board. Their employees were rude and sneered at me as a disabled person.

One employee stole a small amount of money from me and called this, "The way we work out the exchange rate." I was grossly overcharged on wine. By this, I mean a bottle of wine worked out to be because they did not display the cost of wine. I missed the port of call although they knew this the day before and alternative activities were scheduled.

The cost of medical treatment was to the tune of 150. This was due to mental anguish and distress. The amount stolen came to 10 overcharge on a bottle of wine.

After returning from an Alaskan cruise on RCI Radiance of the Seas where I underwent medical treatment, I requested a copy of my medical records from the cruise. After downloading and mailing the appropriate medical request form and waiting several weeks without receiving the requested medical data, I sent the below letter to Corporate Guest Relations. I finally received the medical documentation but no acknowledgement from RC.

"I am writing to complain about the unsatisfactory service regarding my attempts to fax a Request For Medical Records form to your Medical Services Department. After downloading the form from your web site and providing the necessary information, I faxed the form to the number appearing on the form. Following up the submission, when talking to a customer service representative, I was notified the number I had faxed it to was incorrect and to use another one. However, this number just rings without connecting to a fax. I called in a third time and was told the fax number to use was yet another one. This also didn't work. Today, I called again and asked to speak to a Supervisor. I was told that the number to use was, in fact, *** *** ****, I asked her to ring the number to confirm it was a fax. After being on hold, she assured me she had verified it was a fax.

After completing the call, once again, I attempted to send the form to *** *** ****. Not surprisingly, all I got was the phone ringing and no fax modem connectivity. This dissemination of an incorrect phone number information and the failure of a customer service representative to handle the process correctly is unacceptable. I'm mailing a copy to the Medical Services Department, as well as enclosing a duplicate copy herein. Hopefully, the form will get to the appropriate focal point so that I can receive a copy of my Medical Services Bill as soon as possible. The form on your web site needs to be updated as well as ensuring customer service representatives confirm the accuracy of the information they are providing."

On the morning of March 17, 2009, my husband and I went to the Windjammer CA on the Adventure of the Seas to have breakfast prior to taking an off-road jeep excursion in Aruba, which had been booked through RCCL. As I was taking my plate to our table, I had slipped on what I found out later was water. Unfortunately, there was no sign indicating that the floor was wet.

The staff members who witnessed my fall escorted me to my table and retrieved the person in charge. They contacted the medical unit to inform them that I was coming and I saw the physician on board. After an examination, the physician diagnosed a pulled hamstring in my right leg and provided me with 800 mg of Ibuprofen. Needless to say, I was in a lot of pain and had great difficulties getting in and out of the jeep during our excursion. We were very fortunate to have been paired up with a couple who were quite sympathetic and insisted that I remain in the front passenger seat during the excursion. The pain I had experienced the next day was excruciating and we had opted not to take an excursion in Curacao because of it.

I had spent the remainder of the cruise in considerable pain and mobility was difficult. Although I was able to function, my husband and I both felt that the injury had a negative impact on our cruise and prohibited us from doing some of the activities which we had planned. During dinner on March 17, 2009, Mr. Dharmesh **, manager of the Windjammer Cafe, along with several other RCCL personnel, approached me at our table after dinner. He apologized profusely for my injury and had explained that the water on the floor had come from a portable ice machine which was used in the drink area.

This machine had unknowingly been leaking and the situation had been rectified as soon as my fall was brought to his attention. He also stated in front of me and my husband, along with four other guests at our table, that they were taking full responsibility for the matter. Since our cruise was significantly impacted, I had sent a letter to RCCL, explaining the situation and commending the staff for their diligence in the matter. I received a letter back stating that the manager of the Windjammer stated that someone had dropped a glass of water, which was what I had slipped in and there was nothing they could do about it. This was a bold-faced lie and I was not impressed that I was being called a liar.

I had my lawyer send a follow-up letter. In return, I received a letter stating that if I wanted to pursue anything, I'd have to do it in the state of Florida. Well, I'm a Canadian citizen and not looking to spending a ridiculous amount of money to pursue the matter. I was a loyal RCCL member and was expecting good customer service. Instead, I was ignored, insulted, and called a liar! Not only will my family never travel on a RCCL cruise again, but I will ensure that my story is shared with anyone who'll listen. Stay tuned for my website dedicated to RCCL issues such as this.

I wanted to contact you and to let you know that there has been a very huge error and mistake made in our recent trip or sale date with your cruise line as noted above. I have never been fully able to explain my event of circumstances to anyone who would listen to our true side of the story or event that happened on you cruise ship, Oasis of the Seas, on Saturday night 10/09/2010 on the very first night we sailed. We believe that the actions rendered unto both me and my wife were unfair, unjustified and totally ill represented of what actually happened on the night of the event. Here now, please allow me to explain what actually happened and with the full understanding of the situation, I'm sure anyone can understand what happened and why we believe we were treated totally unfair via the security officer and asked or forced to disembark the ship.

This is the full and actual story and facts involving the situation. On Saturday night (10/09/2010) while walking in the Casino, I noted a slot machine having a credit listed, without me knowing that credit balance. I had approached a coin slot machine and with no one playing the slot machine. However, I had asked a lady sitting beside the slot machine if she was playing this slot machine and she stated to me factually "no, I'm not playing this slot machine. Go ahead and play on it". When I stated to her that I would cash out the slot machine, she stated that the funds coming out of the slot machine was hers. She stated that she had been playing that machine and had lost so much money in that machine, even when she had stated that she was not playing the slot machine. Well to my surprise, I was shocked when I cashed out the credit and she had told me to play the machine, and now the funds coming out of the machine is now hers.

At the present time, I did not believe her and I was willing to get the matter straight. Well to say the least, the lady became very irate, became very unpleasant, began to make irritating racial comments and called me racial names. So I merely left the casino, went immediately back to my cabin and said that I would resolve the matter with the casino and customer service in the morning. So I kept the voucher of $100 to discuss with the Customer Service Officer and the other party involved. I have a copy attached. At the time it was very late, I was tired, was ready to retire for the night and get the matter taken care of on the next day. Well to my surprise and amazement, the Customer Service Office called me early about 7:00AM before I could be up and requested my resent at the Customer Service Office. When I arrived at the Customer Service Office, the Security Officer present would not listen to my side of the story. He really did not care what had actually happened, my wife and I spent approximately two (2) to three (3) minutes with the officer and he informed us that we must disembark the ship immediately, and that was the final decision.

They would not even let my entire family come with me to the meeting in order for them to hear or to even explain what had happened. I needed them for witnesses for what had actually happened, but I was not even allowed that opportunity. No one never really heard our side of the story. This reflects my official request for a six of seven (6/7 or 86%) nights credit allowance for my cruise nights not taken for both myself and my wife. I'm in total and complete dispute with the actions of your Official Security Department for the handling of this incident on the ship's casino. I had approached a coin machine with no one playing the machine. However, I had asked a lady sitting beside the slot machine if she was playing the slot machine and she stated no. When I stated to her that I would cash out the slot machine, she stated that the funds coming out of the slot machine was hers even when she had stated that she was not playing the slot machine. I believe I had found the funds in the slot machine.

Instead of arguing or confronting the lady, here again, I went to my cabin, expecting to get the matter corrected the next day. It was late in the night and I could tell that the lady was and had been drinking. However, before I could get back to the Casino or Customer Service Office the next day, I got a call from the Customer Service Office the next morning, early, stating that the Security Office wanted to see me. After meeting with the Security Office, they informed me that I had stolen something that did not belong to me and the I was a thief. I was to be disembarked off the ship immediately, with no travel assistance, no refund of my already paid expenses for the curies and with absolutely no recourse, and that would be the final decision. I then merely to proceed as instructed via the Security Office and was removed from the ship in Nassau, Bahamas, both myself and my wife. However, I expect to receive 86% of my refund (in the form of an allowance for another cruise on the ship, which I believe is fair, which reflects 6 of 7 nights we did not spend on the remainder of the cruise ticket contract).

I do hope that someone or anyone will listen and consider our request in this matter on our behalf. This past cruise was our fourth (4th) cruise lifetime on the Royal Caribbean Cruise Line and our twentieth (20th) cruise lifetime. I'm currently receiving chemo treatment for liver cancer. I'm merely trying to enjoy my life and live my life to the fullest for the remaining days I have in life. I do try to live my life as a good example for others to follow. In the total, all twenty (20) cruises I have sailed, I have never had a problem or had a situation like the one I currently have now. I ask that you please be fair in this matter, reconsider your final decision in this matter in that you will allow me and my wife anything or any consideration in this matter. Please do the right thing on our behalf. I look and hope to hear from you very soon concerning this matter. I pray that you will surely consider and listen to our side of the story and merely do the right thing in this matter.

Your help, response and consideration in this matter is greatly appreciated. Thank you for your efforts in this matter. Be blessed!

I booked a cruise on the Oasis of the Seas, a Royal Caribbean ship. My wife and I were celebrating our 30th wedding anniversary so we decided to go on the biggest ship of the seas. We were told by the RC website that this was the ship to go on. Cruisers, don't go. Out of the 5 cruises I have gone on, it was the worst. There's too much hype about the size. It was big and pretty. But RC sacrificed that for other things that were more enjoyable on the other ships even Carnival.

Haiti their private island and Cozumel are likewise; I cruised with some of our Platinum Friends and they said it was one of the worst cruises they were on. Even the cruise director, Richard *****, I was on the Freedom with him (Great), this time it was boring. If you are going to stay in Fort Lauderdale at the Rhodeway Inn and Suites, run.

We just returned from an October 3rd sailing to the Western Caribbean on the Freedom of the Seas. We returned to find an additional $2,400 missing from our bank account via the debit card we had on file with them! Upon calling, we encountered at least two separate employees who absolutely did not care nor did they try and help us.

We finally got in touch with someone who said they would initiate an investigation as to why so much more money was removed from our account despite the fact we only accrued $400 in onboard expenses. In the meantime we are out $2,400. I will update with further information as to how this is resolved. We may pursue legal action if RC does not make good on this.

A more reputable company would not only apologize and refund our money, but offer us a free future cruise. I highly doubt it based upon how we have been treated so far and how others here on this board have been treated. I will update with more info as soon as we hear anything. In the meantime, avoid this company because they do not seem to care about their customers at all. $2,400 was charged to our debit card. That's money that we did not owe as this was a pre-paid cruise and we only accrued $400 in onboard expenses.

This is my experience on Vision Of The Seas, Dec/08.

I have insurance with a company, a longtime relationship that covers me whether on ship or land. But on my last cruise trip in Mexico, I had an emergency on board, a nosebleed that wouldn't stop for over 3 hrs. The next day, the purser had slipped a note under our cabin door saying my Credit Card amount wouldn't cover my medical bill. I called my insurer from the purser's desk (in front of the purser) and they said they would be happy to pay my bill directly to the cruise line. I got off the phone, told the purser, but they told me it was not their policy to accept direct payment from an insurance company and the purser asked which credit card I will be using.

Well, I started crying because I knew I didn't have enough on my card for full payment. I asked what would happen if I didn't pay and I was told I would be held by the port police until its paid. I called my credit card to ask for an emergency extension of my limit so I may pay this bill. The ship said that if I had insurance through them, then all would have been covered. Well, that small fee for a $2300 bill would have been worth it! Luckily, I was able to get reimbursed from my insurer to pay the amount back to my credit card.

This incident was 3 days into the cruise, so this whole ordeal made for a depressing last 4 days of the cruise.

In February 2010 we decided to take the two special needs children we foster on a cruise, this seemed a wonderful chance to give them both a new experience as one of them was unable to fly. We spoke to the booking agent and explained the special needs of both children.

We filled in all the forms as requested, we had doctor's reports on the the children done. As the children are in local authority care, we had a series of requests for information which we e-mailed to our booking agent. We duly received a reply from the ship's captain (Independence of the Seas) answering our question and stating that as long as we had a letter stating that the girl was fit to travel, his medical team would be able to cope with her condition, this was the last hurdle we had to get over before we could go on holiday. Passports were got, legal letters from two different councils etc., all looking good.

Then last Friday afternoon (8th Oct 2010) we had a phone call from our booking agent stating that our holiday had been canceled due to uncertainty of the condition of the girl and her continued good health. We immediately phoned the special services dept at RCCL to be told not only was our information correct they had already sold our room. We would have been able to get a doctor's note stating that should her condition deteriorate, there was not even a 1% chance that she would require an emergency evacuation, which was RCCL's big concern. Yet they were not interested in anything we had to say and offered a refund - great except for the $400 to $500 we had spent on extra insurances etc. no refund for that.

They had canceled all 4 holidays not just one with an option for the rest of us to go. Had they spoken to us, the issues could have been cleared, they could even have spoken to the doctor they had his number on his letter. We now have no holiday and no chance of booking a similar cruise this year as the season is coming to an end.

My girlfriend Adrienne and I just returned from being on The Mariner of the Seas (the Mariner) cabin 2330 for a week (June 27, 2010 July 4, 2010) and I am writing to inform you of what is by far the worst cruise experience ever due to the extremely poor service and rudeness of the staff. Let me start by informing you that I am an avid cruiser who took time off from Royal Caribbean for many years and was reintroduced to your line when my father and I sailed on The Adventure of the Seas out of Puerto Rico two (2) years ago.

After that cruise I began to question why I had taken so much time away from Royal Caribbean and chose to sail on other cruise lines instead. This Cruise on the Mariner (Adrienne's first and my birthday cruise) reminded me why! Our negative experience with your staff started on day one (1)! After waiting in line to book our shore excursions, we got to the counter, told the young lady with dark hair what we hoped to do and with one of the most lackluster and brush-off attitudes in the world, she gave us our tickets for the three (3) different excursions we paid for. We gave her the benefit of the doubt, guessing that the turnaround time may have exhausted her.

Unfortunately for us, this was only the beginning. In the dining room, we were part of the 6pm seating on Level 3 at Table 286 with two other couples. Our head waiter was Edward, our waitress was Colney/Conley (I'm not sure of the exact spelling, therefore for the purposes of this letter, I'll use Colney), and our assistant waiter was Kyle. Forgetting about the fact that Colney never seemed overly happy to be there, the service that night was incredibly slow.

I have never had any meal on a cruise ship take over an hour and a half (1 hour) due do the slow, inattentive service. The waiting we did for everything while other tables who were seated after us were being served and were finishing was not acceptable by any standard. Of course, Edward, who came by at the beginning of the meal to see if we had a nice first day (the ship sailed at 5pm, what kind of day could we have had? ) was nowhere to be found.

We all commented on the poor service to each other. Unfortunately, when Adrienne and I requested afterwards to speak with someone in a position of authority to help, the request fell on deaf ears. Apparently, nobody who could help was available. They were all busy. We left the dining room with a feeling of rejection. Much to our dismay, this was not the last time your staff would make us feel unwelcome.

The next morning, June 28th, my birthday and our first day At Sea, we were at the dining room for breakfast when the doors opened. We waited our turn and were seated with others at one of your large tables for 10 or 12. The staff that morning seemed more pleasant and attentive than what we had dealt with the evening before. This turned out not to be the case. Adrienne ordered the scrambled eggs with turkey sausage and hash browns. She took a bite of each when the order arrived and discovered they were cold.

She got up and left. I followed her stopping long enough to ask someone at the door who was in charge of the restaurant. Again, no one was available and I would have to come back later to speak to them. I asked for the name of whom I should ask for which, for some reason, nobody knew.

We went to The Windjammer and, although it was not what we had originally intended, had a hot breakfast there. Needless to say, the events that had taken place in the restaurant made it impossible for us to enjoy the food. Although it was gray, we decided to explore the ship. During this time, we stopped by the pool area to get some large towels. When I gave the short young man with a dark complexion and black hair my card, he gave me the towels and sternly said, "You'd better bring them back or we'll charge you." With his tone and attitude, we were being spoken to as if we were thieves. He could have been polite and said something to the effect of, "Please remember that there is a charge on unreturned towels." But no, he chose to speak in a hostile and threatening voice.

We took the towels down to our room and put on jeans so we could attend the ice skating session in Studio B. When our session was over, we were relieved that we didn't encounter any rudeness or hostile service at the ice rink. After this, we went down to our cabin to change and verify the time of our excursion the next day. It was then that we noticed that our excursion was scheduled to begin at 10:30am, that the ship docked at 10am, and that: 1) We needed to be on the dock no later than 10:15am; 2) The first tender was at 10:15am, and; 3) We needed to give thirty (30) minutes for the tender. Obviously these tasks are impossible to do.

You can't tell someone to be on the dock no later than 10:15am with the first tender leaving at 10:15am. When leaving the thirty (30) minutes required for tendering, you would need to be on a tender at 9:45am and the ship doesn't dock until 10am. We went to the Explorations desk to get some clarification. A man with dark hair and a dark complexion was the one assisting us (if you could call it that). I explained the timing situation exactly as it is described for you above and his reaction was that I would have to read what my ticket said and comply with those times. I explained again that the times given on the ticket, in relation to the docking and tender times made it impossible to do so, but he just repeated that I would have to read what my ticket said and comply with those times.

He then dismissed us so he could help other people in line. We were confused, frustrated, and again rejected by your staff. We went to the small cafe on the Promenade to calm down. We then went back to the Explorations desk where the same girl with dark hair who had sold us our excursions the day before was now at the desk with the man we had tried to get help from before. We made sure we were able to speak with her to get answers to our questions. She gave us the same spiel that he gave us. We would need to read our tickets.

I tried one (1) last time to explain the situation about the timing and she too reiterated her speech about us having to read our tickets. I asked if there was anyone else we could speak with and she indicated to the man who we tried to deal with before. We left. Before dinner, we again went to the Explorations desk where a bald man named Hugo was finally able to explain the discrepancy in the ticket times, how RCLs tendering process worked, and when and where we needed to go in the morning. Finally, we dealt with someone who seemed to know what they were doing and how to speak to customers. To our dismay, this did not last long.

At dinner we again experienced slow, lackluster, and inattentive service. When we were seated, Edward came over and asked everyone how our day was and promptly disappeared. Again, Colney served us in a very slow and unenthusiastic way. She verified that there were two (2) birthdays at the table, mine and Anna's, and at the end of the meal, which again took over an hour and a half (1 hour) to serve and get through, two (2) pieces of a berry type of flan were brought to the table for me and Anna, and Happy Birthday was sung.

Although the desert was far from anything, I would ever order and the frustration of having to again wait over an hour and a half (1 hour) for the main part of our meal to be concluded due to the slow service, the gesture was there. The only reason I didn't request another desert (i.e. one that I might have actually enjoyed) is that I didn't want to wait another eternity for it to be brought. Additionally, after seeing people who were seated and order after we were being served first did not make me want to be in the dining room any longer.

We left and attended what by far was the worst Beatles Show I've ever seen. Why was it the worst? Because the performers were so off key they ruined some of the greatest songs in history. I don't blame you or your staff for their poor performance; I mention it simply because I feel you should be aware of the entertainment that your cruise line is booking. On the flip side, Adrienne and I both enjoyed the Ice Under The Big Top skating show.

The next morning, June 29, 2010, because of the humiliating way Adrienne was spoken to the day before, she and I ate breakfast in the Windjammer. We went back to our cabin, gathered our things, and tried to make our way down to Deck 1 as instructed by Hugo the day before. Please remember that our cabin (2330) is on Deck 2. As we reached the stairs, we noticed that the ones going down on both the red and blue staircases were roped off. While we were discussing what to do, two (2) young female members of your staff were coming up the stairs. One was Caucasian, with light brown/dark blonde hair wearing dark rimmed; the other had a dark complexion (maybe a light skinned African American) and black hair. They both had on the yellow and blue staff polo shirts. The one (1) with the glasses asked what we were doing. I explained that we had been told by Hugo in Explorations that we needed to be on Deck 1 to get the first tender that left. In a very rude tone she replied, "No! You need to be on Deck 4 and when we tell you to, you can come to Deck 1. If you're not on Deck 4, you wont be allowed to join the line."

She and the other girl then walked off. We were shocked. We went up to Deck 4 where several other people were gathering. Over the course of the next few minutes, we were joined by others who also had a run-in with the girl in glasses. We all stood on deck and watched the scenery as the ship pulled into Cabo San Lucas. When the ship stopped, we went inside and stood at the top of the stairs on Deck 4. Several minutes later a security guard came by and asked all of us what we were waiting for. We explained that we were waiting for the announcement to go down to Deck 1 and the tender station. He said that we needed to go down now and that the tenders would be loading in a few minutes.

Adrienne and I headed down the stairs. When we got to Deck 2, the same girl with glasses approached us and asked what we were doing. I explained that the Security Guard on Deck 4 told us to come down. She got right in my face and said, "It's too bad for you that Security isn't running things, we are and if you don't get back to Deck 4 to be in line, you won't be allowed to join the line or get off the ship!" She and the same girl she was with before immediately turned and walked away.

Adrienne and I were horrified! The few people who witnessed it asked if I had gotten her name to report her; unfortunately, I didn't because she left the area so quickly. We all went back up to Deck 4 and waited. During this time, we saw people lining up on the stairs going from Deck 4 to Deck 3; basically, they were cutting line in front of us. The girl with glasses was nowhere to be seen at this point. We were finally allowed down to Deck 1, got on a tender and went on our shore excursion.

When we returned from our excursion, I went to the front desk and was helped (if you can call it that) by a young blonde woman. I asked her for the address of your corporate office. Although I know you are a publicly traded company and I could get the information upon returning home, I wanted to ensure that I have any alternate address the ship may have. After refusing several times and only wanting to give me a phone number to Customer Service, she went through a door to the back and came back several minutes later and handed me a paper with Customer Service written on it and two (2) phone numbers, but not the address I had requested (See Attached Copy of Paper).

I again felt very put off. How hard is it to give someone an address? I went back to our cabin, we took a short nap and then before getting dressed for dinner, I went back up to the front desk where I dealt with an African American man who, when I asked for the address for the corporate office, gave me his business card (his name was Michael) with the address on the bottom. I went back to the cabin and got dressed for dinner. Upon arriving at our table for dinner, we noticed that the other couples from our table who were usually very prompt were not there. Colney came by and said she would wait for them. Although we were ready to order and made this known to her several times, she waited until 6:20pm before taking our orders; we were seated at 6pm when the doors opened.

It again took over an hour and a half (1 hour) for our service and meal even with only two (2) of us at the table. Edward never came by the table and we left the restaurant again feeling less than pleased. On our way out, I again tried to get the name of the restaurant manager to no avail. We partook in one of the evening activities, but in all honesty, with the way we were being treated by the staff on The Mariner, the activity was less than memorable. We went to our cabin and decided that we would have dinner in The Windjammer the next evening.

In the morning we ran into Allan (one of our dinner companions) in The Windjammer having breakfast. We asked where he and Cindy (his wife) had been and, in not so many words, said that they were not pleased with the dining service and wouldn't be in the dining room for dinner anymore. We fully understood. For next two (2) days we made a concerted effort to interact with the staff as little as possible. The only exception to this was my again trying to find out who in the restaurant we could talk to and, again, we were met with closed doors and barriers. We did however meet Mark and Anna (2 of our other dining companions) in The Windjammer at dinnertime and ate with them. We found out that they had decided after the second (2nd) day of poor service in the dining room to eat elsewhere for the remainder of the cruise.

On Friday evening we decided that we would again eat in the restaurant since lobster was on the menu. As it was formal night, we dressed and looked forward to what would hopefully be a positive experience. We entered the dining room at 6pm and went to our table (again, we were the only ones there). Colney came to the table and instead of greeting us with a, "Hello. How was your day?" or any other pleasantry she asked us where the other couples were since she hadn't seen them since the second (2nd) day of the cruise. I told her that we had seen them briefly.

When she handed us menus, we told her we didn't need them, that we both wanted the lobster and that I would like a 2nd tail on my plate. She said that I couldn't have that,. I would need to finish the first one and, once I did, she would put in the order for the 2nd one which, according to her, would take 20-25 minutes to get after the order was placed. I found this to be odd since being an avid cruiser and knowing how the kitchens on cruise ships work, that the lobster tails were already prepared and getting a second (2nd) one put on a plate is very easy to do. At least, it is for your competitors!

We waited thirty (30) minutes for our food to be brought. When it was, I expected the meat to be taken out of the shell as I had observed Kyle (our assistant waiter) and other members of the staff do for those who had ordered lobster, it wasn't done for us! Ten (10) minutes after we finished eating, Colney finally came to clear our plates and I asked about another lobster tail. She said it would take 25 minutes and asked if I really wanted it. I told her I did and we waited.

After 20 minutes, we hadn't seen Colney at all. During this wait time, at the table across from us (a round table between us and the window), I saw a man finish his 2nd lobster, his plate was taken immediately and another plate with a lobster tail was put down for him immediately. I was furious! I'm told that I can only have a second (2nd) lobster order put in after I've finished my first one and this man has one put down as soon as he finished his third (3rd)! I pointed this out to Adrienne and we left.

On the way out, I stopped a man at the front and asked him who the restaurant manager was. He asked if he could help. I told him only if he was the restaurant manager. He said he would get someone to help us. About a minute later, a small Asian girl who was dressed in what looked to be an official uniform approached us. She asked if she could help us. I asked her if she was the restaurant manager. She said no, she was a head waiter, and asked if she could help us.

I asked her to pass on the message to him that I was going to be writing to the head of the cruise line about the service we had received throughout our trip. She immediately took out a cell phone and said she would call them for us. I pointed out to her that she had just told me that they were busy and couldn't be disturbed. I then asked her what had changed in the past five (5) seconds. She couldn't answer me and asked for our cabin number which I gave her.

We left. We went to our cabin to change so we could try to calm down then the phone rang. It was Edward, our head waiter who is never around or available. He asked if there was a problem. I told him the whole situation not only from that night but about the substandard service he, Colney, and Kyle had been providing since day one (1).

He asked why I never brought this to his attention before. I told him because he was never around. He had no reply. He then said that I should have given them a chance to bring the second (2nd) lobster tail before leaving. I told him that we had waited over twenty (20) minutes and asked him if that wasn't long enough especially after seeing other people get second (2nd) and third (3rd) lobster tails.

He conceded that we waited more than long enough. He said that we could come back and he would get me another lobster tail. I told him that I had lost my appetite and had no desire to see him, Colney, or Kyle. I then told him he was going to be mentioned in the letter I was planning to write to the head of Royal Caribbean.

His tone immediately turned hostile and he demanded, not asked, demanded, to know what he did. I told him he did nothing and that was the problem! Hes not around to bring up concerns with and that as Colney's boss, he is responsible for her: to make sure she is doing her job, to make sure she is/was trained properly, to ensure that the customers are happy. I then told him that he failed miserably. He said nothing because he knew I was right. That ended our conversation. We then proceeded to The Savoy Theater so we could see the show.

We left immediately. As we did, we met our friends Bud and Janel who were also leaving due to the smell.

On our way out, we stopped another crew member, a shorter, stocky, bald man in a dress uniform. I asked him about the smell. He said he would look into it and proceeded into the theater. We continued out. Before we got to the outer deck just outside of The Savoys balcony level, I began to feel very lightheaded. Once on deck, I dropped to one knee. The bald man we had spoken to a few minutes before came out and asked if I needed medical attention. I said I didn't know. He then informed me that it wouldn't cost that much.

I told him that if I got sick because of the fumes that their ship was producing. It shouldn't cost anything. He disagreed saying that medical attention for anything cost money. I stood up and we walked away. We met our friends in the promenade and sat with them talking. During this time, we moved further down the promenade twice as we all smelled the fumes as they traveled down the promenade. Bud and I made several trips to the Hotel Desk to find out if they had determined what the smell was but each time we were met with resistance in getting any information.

The next day, Saturday, was the last day of the cruise. We decided to attend Captain Johnny's Captains Corner in The Savoy Theater. It was our last hope to have any of our concerns heard. On stage, Captain Johnny was with the F&B Director, Hotel Director, Cruise Director, and Chief Engineer. There were about 150-200 people in the theater. When I raised my hand and got the microphone, I introduced myself and said that my question was for the Captain. I asked him who was responsible for the rudeness, hostility, and poor service that we had experienced since day one (1) on the ship and why all avenues we attempted to get the negative situations resolved were met with close doors and dead ends.

The group of five (5) on stage seemed stunned. He said that he was responsible and asked us to meet him for two minutes afterwards to discuss the matter. I told him that I would need two (2) hours for all of the problems we had. He said he had all afternoon for us. I told him I looked forward to meeting with him.

Shortly after he answered my question and made the offer to speak with us, he told someone else that right after the Q&A, he would be outside signing his book, taking pictures with people and continuing answering their questions since the room was shortly needed for BINGO. Your Captain Johnny never met with us! After the show, I stood in the back of the theater where Adrienne and I were approached by F&B Director Ron Kane and Hotel Director Cornel ***. They took us to a small conference room behind the hotel desk and sat with us for over an hour while I detailed everything that I have just stated to you in the above paragraphs. They took notes and told us that they were very disturbed that we had been subjected not only to such poor service and negative attitudes, but also that nobody had passed on messages and concerns about any of the things we had been subjected to as well as the fact that we had run into roadblocks at every turn.

They apologized and agreed with us that we hadn't gotten the cruise that had been paid for. They asked, even though there were less than twenty-four (24) hours left, what they could do to help make things better. I told them we would like to discuss it and get back to them. Cornel gave us his card and said we could come back in a few hours. Again, both Cornel and Ron were very attentive and concerned about the treatment that we had received and we were glad to speak with them. This does not excuse Captain Johnny for lying to us about meeting with us.

When we met with Cornel several hours later, we recapped with him, went over what had happened and he again agreed that we deserved a better cruise since we didn't get the one that was paid for. Having been in the hospitality industry myself, I asked if, as Hotel Director, he could arrange a make up cruise for us so that we could get what we had paid for, something that we didn't get for the past week. He said that wasn't in his power and that although it wouldn't make up for the terrible week we had been subjected to by the cruise staff, as a thank you to us for bringing these problems to his and Ron's attention, he wanted to arrange for us to eat in either of the specialty restaurants that evening.

We selected Chops and had a very nice, enjoyable meal. Unfortunately this, in essence, was like putting a Band-Aid on the hull of the Titanic after it struck the iceberg. Again, we appreciate that Ron and Cornel listened to our concerns and commend both of them. We never had a problem with Jorge (our stateroom attendant) as our cabin was always prepared properly and punctually, in other words, Jorge did his job. Bjorn who hosted the trivia contest we went to did an excellent job of hosting. These people did their jobs.

Mr. Fain, I've never been considered an unreasonable person. I only expect to get what is paid for and in this case, your staff on The Mariner and it's captain failed. We did not get a cruise vacation and getaway. We got a nightmare filled with rudeness and inattentive service! Your website and commercials advertise that RCL is The Nation of Why Not. Your personal message on the RCL website states, "We provide monetary funding and in-kind cruise donations to nonprofit organizations." You go on to say, "Our corporate citizenship programs help enhance relationships with customers." Adam Goldstein's message on your website states, "From its very beginning, this company has always been guided by the principles of "Why Not?" He further states that guests or citizens should feel that on a Royal Caribbean cruise vacation. They can rediscover who they really are based on the foregoing.

I am asking that Royal Caribbean, give us a make up cruise so that we can get what we paid for. We didn't pay for rude, inattentive service. We didn't pay to be insulted, demeaned, and talked down to. We didn't pay for roadblocks when issues arose. What was paid for and did not receive was a pleasant, hospitable vacation. My question to you is, "Why Not?" Why not prove to us that you truly care about your guests/citizens? Why not give us a makeup cruise to amend the situations and treatments that we were subjected to?

Since Royal Caribbean has BINGO games for free cruises and wants its guests/citizens to rediscover who they really are, why not give us what we paid for and offer us a makeup cruise? Why not give us a reason to recommend RCL to others since, as of now, we have no reason to recommend them at all? It's bad enough that Adrienne lost a week of work and pay in exchange for the horrific experiences we had on The Mariner but to feel that Royal Caribbean only cares about taking people's money without any regard for the service they receive, the treatment they get and what you do not do to correct a very negative situation is not right.

Unlike you, we all don't make over $2M per year and our vacation dollars are very valuable. If you were in our position, you would feel cheated too and, being a consumer, you would want what you paid for. You may want to train your ships crew members to realize that Royal Caribbean is not the only cruise line sailing the seas and, with the economy in turmoil, the competition for cruise/vacation dollars is fierce. Yours is not the biggest cruise line in the industry and, after what we experienced, it is far from the best. A very disappointed and cheated cruiser, SIGNATURE Cc:Brian Rice, CFO and Executive V.P of RCL

Adam Goldstein, CEO and President of Royal Caribbean International

The next morning, I realized that there were some issues with my passport which I may have trouble with. I started working to resolve the issue, but on 9/23/2010 at 18:00, I canceled the transaction with the company customer support. I was told to contact their insurance company to claim back the money from them and was given the following over the phone: cancellation number ** for booking number 5402322 and the number of their insurance company, Berkely Care,18004534022.

I phoned the company to find out what was going on and made arrangements to have the forms emailed to me. When I received the forms, I phoned and spoke to Anthony. He told me about credits but I was not interested and told him that it is unethical for me to claim credits from them while the other company pockets my money.

I was reimbursed the amount of $1436.12 on 9/27/2010 which is less than half the amount I paid for the cruise. My problem with this company is that my reservation was made within their 50% penalty and no matter what happens their policy is written so they can keep the money regardless. I also think that they should claim from their insurance company and not me.

I will not deal with this company again since I regard their business as unethical. It is a real shame because I really wanted to go on this cruise and I still do but I do not have any confidence in their business practice.

Roger ** and I went on a very nice cruise with excellent service on your ship Liberty of the Seas from 05-Sep-2010 to 12-Sep-2010, departing from Miami, Florida. We were in Stateroom 8546 on Deck 8. I unfortunately forgot my set of keys, as well as a watch (purchased on the ship) in a drawer in my stateroom. I called your Lost and Found Department at 1-800-256-6649 on Monday, Tuesday, Wednesday, Sept. 13, 14, and 15 and on Monday Sept. 20. I talked to very courteous ladies and gave them a complete description of my set of keys and watch. I told them also that they were left in the drawer under the mirror and above the chair in my stateroom, which I forgot to empty when I left early on Sunday morning, Sept. 12.

I also gave them the name of our stateroom attendant William, who was very helpful and kind during the cruise. I cannot remember if there were other objects in the same drawer, but I cannot find a pair of silver earrings. I was told that there was nothing in the computer showing that these objects were found. And they said that they would call me if and when they are found. I received no call to date. I would appreciate that a further search be made. Needless to say, my keys are very important to me. Thank you in advance.

In 2008, 3 friends and I enjoyed a Transatlantic Cruise from Barcelona to Galveston. During that cruise, we were offered a deal to open a Royal Caribbean Credit Card, and in doing so we would qualify for a great deal plus on board credit on another cruise. We applied for the credit card; we pre-booked another Trans Atlantic cruise to take the following fall (2009). However, my work schedule interfered and we could not sail in the fall of 2009. Instead, my schedule allowed us to cruise in the spring of 2010. So I called Royal Caribbean. The Customer Service Rep informed me that I would have to change the booking through a travel agent.

However, once we were on the ship, they had no record of our on-board credit at all. Also, the Customer Service desk people insisted that they could not help me, despite the fact that I had brought all booking documents from the original and transferred bookings. I also had the letter stating what our on-board credit was, and that it was transferable to another cruise booking. They insisted that they had no such records, but they would help us phone our travel agent.

We left voice mail messages for the travel agent. He never returned our calls. In fact when we returned to the US and tried to contact Customer Services with Royal Caribbean, we were blown off. I wrote a letter to Customer Service detailing our issue. I finally received a call from "James" who instructed me to call him back but never left a number, and then he said because we had used the wrong terminology, we had forever lost out on board credit. Instead of saying that we "transferred" our booking, I erroneously said that I "canceled my original booking then booked another cruise." His tone was sarcastic and demeaning. We essentially were cheated out of our on-board credit that we were promised in writing from Royal Caribbean. We were treated with suspicion and condescension by the Customer Service Reps. at Royal Caribbean Cruise lines. I will never, ever sail with Royal Caribbean again.

They had us place our luggage out of our cabins the night before and the overnight bag of my daughter's coach was stolen from her duffel bag. I contacted Royal Caribbean and they promised to call back with specifics--and it's been two weeks and nothing! They should have cameras if they expect us to put our luggage out the night before, and if they're not coming around immediately to start picking it up! Their service was poor for not getting back and replacing the coach's clutch bag with makeup inside if they couldn't find it. They should be held responsible for not putting everything in a more secure place!

We have cruised many times with Royal Caribbean. We booked a cruise that is Transatlantic for next April, when we booked we added a baby so they knew we had a baby under 12 months because he wasn't born yet. When I went to update his name on my reservation I was told oh we don't allow infants less than 12 months on our transatlantic cruises. We have non refundable airfare, when I told them this they said they could ask the captain for special permission.

Then they said the captain said no but we don't know if they actually asked him because they wouldn't let us make a personal appeal. They have made exceptions in the past about this "rule" and we are getting screwed. My son will be ten months on the cruise so it's not like he will be a little baby, and we even offered to sign a waiver if need be. They have offered us nothing for compensation so far, absolutely nothing. We are still fighting this I told them if they do nothing to make us happy I will make sure everyone knows how they screwed me. My husband is in the coast guard and this is the only time we can take a vacation as well. Out airfare and can't take another vacation because we can't afford a second airfare.

RCCL is the best choice for a cruise. My wife and myself have taken 17 cruises. We have been on RCCL 11 times. We are about to board the "Oasis Of The Seas". I have never seen more of a caring and helpful staff that will do their best to make you happy.

For you people that are upset over RCCL, you should try Carnival. You will return to RCCL before you know it. We have been on five Carnival cruises. After each one, we said we will never go on one again. Then all of a sudden a great deal would come out and here we go again. Last one was six years ago and I don't think we will ever set foot on a Carnival ship again.

We sailed on the Rhapsody on 8/13/10 with two staterooms and 5 people. The first night, I slid out of bed, which happens on an old mattress that has never been turned. Next night I started to slide and had to prop up with a pillow for the rest of the trip as the room attendant just laughed when I told her. Daughter didn't have a blanket on her bed first night.

The adult pool had so many kids splashing and kicking that the two adults in it had to vacate. When management was told, they said the kids could be there even though the sign said otherwise.

For two days the shower was without soap and shampoo despite repeated in person requests and a number of attempts to get someone to answer the housekeeping phone. We ran out of toilet paper once and had to go across the hall to borrow some.

The food for sale in our rooms was expired and some went missing during the cruise. When we talked to the room attendant about it, she said she took it. They later would not let us leave the ship until we paid for it or resolved it.

They didn't leave us a survey in either stateroom. Stood in a line for 20-30 minutes trying to get one. Was told I had to get it through housekeeping. Housekeeping refused to get them for us. Finally, after standing in a line again, we got them the next morning.

One of the rooms had a pill dispenser on the shelf filled with drugs that were apparently for a heart condition.

As we were trying to debark, they pulled us back in to pay our outstanding charges (the missing box the attendant took). It took us forever to straighten this out. While waiting I asked to speak to the head of housekeeping. After waiting quite a while, the purser's desk gave me the phone and said the head of housekeeping was on the line. It was actually another guest with a problem.

When Customer Relations called me, Michelle was very unhelpful and appeared to not believe me since she had to contact the managers on the ship to make sure I was telling the truth as she told me. Then when she called back, she was most unhelpful. Told me I couldn't have a refund, which I had never requested. I told her I never requested a refund. She replied that I told her I sold my car to pay for the trip and that the trip was expensive. I said yes, I did tell her that, but I had never requested a refund. Although that got me to thinking that the least they could do was be like the airline and comp a trip. Delta comped us trips after some bad service on their flights and we haven't had any problems (major) since.

I sold my sports car to pay for the last family vacation. It was not good and now my children don't want to cruise on any cruise line again. There were more problems, but I think you get the idea.

We paid RCL $200 for a "book ahead" cruise in 2008. When we boarded our repositioning cruise out of Galveston this year, we noticed the first night that we had not received our on-board ship credit associated with the "book ahead". We were told that our agent had not properly attached the correct booking number. We purposely did not use our available ship board credit that can be applied with stock ownership because we had the "book ahead". Even though less than 24 hours had passed since we came on board and notified them, we were not given credit and we're told we could use it on our next cruise. We talked to anyone we could on the ship, wrote a letter, had a conversation with a service representative and filled out a survey. Final result, nothing. They have had our money for 2 years and we lost out on ship board credit.

Our advice is get a written ship board credit in advance and use your stock ship board credit additionally. They will only credit on one, but don't wait because their answer is no. We estimate that we are out of over $500 in total credits and monies lost with the prepaid cruise ahead payment.

I was promised my $1100.00 airfare after not being able to get a flight to their cruise ship on April 18, 2010. The cruise line made to cruise good by giving me another cruise, however I was told my $1100 refund would be forth coming. It is now July and I feel they just will keep the money. British Airlines refunded the money to the cruise line. Why are they just keeping it?

I booked an Alaskan Cruise for May 21-28, 2010 with Royal Caribbean Cruise Line through Scott Mintz at Vacations To Go and the room was supposed to have two beds and a couch that made into a bed for three adults. When I got on the ship the room had two beds and a pull down bunk with a ladder, no couch. This was not what I wanted or paid for. I called Guest Relations immediately on the ship and she told me the ship was completely booked and there was nothing they could do, and that she had received 3 or 4 complaints about the same thing. I turned in the information on this on the customer survey and e-mailed Royal Caribbean and the Travel Agency with Vacations To Go and Royal Caribbean admitted the web link photo showed two beds with a sofa but all they offered is a 10% discount on a future cruise which I would never use with them again. I also would never use Vacations To Go again as they lied to me three times about the accomodations. A very bad experience and a cheating deal from both companies.

I have booked cruise trip for my parents, aunts and uncles working with Mr. Peter G. at Royal Caribbean. They were booked on 12 Night Eastern Med & Egypt Cruise, sailing on Apr.24, 2010. My parents and one pair of aunt and uncle live in the United States. My other aunts and uncle live in Seoul, South Korea. I booked total for 4 couples. At the time, I also bought the Vacation Protection Plan from Mr. G., offered through the Cruise line. I gave him the credit card information and was charged total of $13752.72 on Nov. 17, 2009.

In January 2010, I had to cancel the trip due to recurrence of the tumor for which my uncle from Korea, had to have surgery. This trip was to be one major last reunion between my mother and her siblings as they are getting old. (They had great time in the past on cruise trips.) I was refunded for the cruise deposit on 1/27/2010 for total of $3265.92. I was giving instruction by Mr. G., to contact BerkelyCare who is the insurance carrier for Royal Caribbean International at the time. I have gone through filing the claim through BerkelyCare, which was itself quite a work, since I had to get the medical informations for my uncle from the doctor and hospital in Korea, and get all the informations filled out by 4 people in Korea.

Finally I received a letter from BerkelyCare on April, 2010, stating that they could not find the record of the insurance payment made to them. I sent them the Booking Confirmation I received from Mr. G./Royal Caribbean and the credit card statements. Few days later, I noticed refunds on my credit card for the total of $7646 from Royal Caribbean dated 5/6/2010 and5/11/2010. It seems that Mr. G. forgot to charge the insurance premium at the time of initial booking although it appears on the booking confirmation.

I still am owed for $1988.8 after subtracting the premium for the insurance which is $852 total. (ie $2840.8-$852). I have contacted Mr. Peter G. regarding rest of the refund. He states that the part not being refunded is for the nonrefundable portion of the plane ticket. He states that 'it is a company policy not to charge for the insurance until after the final payment date. He told me to contact their 'Legal Department' for the future inquiry. I have contacted them and left a message on the phone. I have not heard back from them yet. Total payment at this point is $2840.8 of which, after subtracting the insurance premium of $852, I am owed $1988.8 from Royal Caribbean International.

We had booked our cruise through Crucon outlet with the Royal Caribbean's Splendour of the Seas ship leaving April 17 from Venice, Italy to visit various Mediterranean ports. Due to the volcanic eruption, our flight was cancelled, so we were unable to make the cruise. I did buy insurance for my husband and I, but I did not for our 3 children.

The cruise line posted a statement on their website on Monday, April 19, stating they would provide anyone, who missed the cruise due to the unusual natural disaster, a certificate to be used for a future cruise. I sent them a letter prior through the outlet, and the response I received dated April 19 stated that they cannot control the actions of an air carrier's cancellation and will not reimburse us.

Our oldest daughter and her husband were the only ones who were able to catch a flight and go on the cruise. There were over 800 people who missed this particular cruise. Having heard that we would be reimbursed, we were going to book the same cruise at a later date. British Airways reimbursed us within 5 days through Airfare.com. Airfare was very helpful. Royal Caribbean, on the other hand, stated most people fly to Venice a week early before going on the cruise.

My husband and I both work full-time and are limited in our vacation times. There were a total of 13 of us, and this was planned two years ago. I am out $2000.00. I feel due to the unusual circumstances and flights airlines were shut down, and this was beyond all of our control, we should be reimbursed. Their insurance states it covers for death or illness. Well, none of these occurred.

All I want is to be reimbursed. My kids weren't supposed to go; one asked. Then we felt we don't want her going by her self, so we asked her sister; and at that point, everyone was going, except our son. So we asked them. All 3 are in college. My best friend and I were celebrating our 50th birthday on the cruise. Please let me know what recourse do I have, if any. Thank you.

So we decided to take a cruise. I could go line for line, day for day but I'll spare the reader my little problems and focus on the bigger issues at hand. We had decided to get massages and instead of appreciating the fact we were willing to pay over $500 for two massages, they had decided to attempt and sell us $1000 of cruise line lotion, this ruined my massage, isn't the $500 we just paid enough?

We found it odd that my fiances brand new designer bathing suit had morphed eight shades lighter that it was when we sat down in the hot tub. This goes out to the RCCL, if you're going to pour bleach in a hot tub, do not allow guest to get in it. The smell of bleach is still stuck on us, three days later and eight showers later, it will not go away.

Leaving out the terrible customer service, misinformation, nasty food and overall just terrible time. This topped the cake. They mischarged our "Mini-Bar" charges and refuse to fix it. We had two sodas a day, three total water (refilled them), and four snickers bars and their records show we just about cleaned out the mini-bar each night.

They refused to fix their mistake. I will never go on a cruise ever again. The only royal part about them is the royal pain in my rear this experience has been. My mission is to tell the world about how terrible of a company Royal Caribbean is.

A Royal Caribbean employee stole my iPhone from by backpack in my stateroom. I personally placed my iPhone in my backpack, left the backpack in my stateroom while I went to breakfast and when I returned, the iPhone was missing from the locked stateroom. No one else could possibly have had access to the room other than the Royal Caribbean employees. I submitted a report to the cruise line but they did nothing. Three weeks after the incident, they sent me a report expressing sorrow for my "loss" and treated the incident as if I had lost the iPhone. There was no mention to the fact that only their employee could have taken it.

We sailed on Celebrity Solstice Feb 21, 2010. The first night our room had an extremely loud popping and creaking in the walls. Many calls and trips down to guest relations, and maintenance crew up to fix the problem numerous times (by jamming a screw driver between the walls, finally told us the loud noise has been a problem for over a year.) We were told no other cabins were available and they were sold out.

On the 5th night at 11:30 pm, yes, PM we were given another room only if we packed everything up and completely left the room at 11:30 pm. Another trip down to guest relations. We also know that the room was available from day one as the still wrapped fruit from the sail date was still in the second room and the bananas were black, and still in original wrapping, ice bucket was dry, no water or ice with a full courtesy champagne bottle in the dry bucket. More than half of our cruise was ruined and we had to sleep while in port, did not get off the boat in the ports with the exception of one.

What they felt was a fair resolution was an insult. So much so that we turned it down. Royal Caribbean is fully aware of the extremely loud noise but continues to book these cabins. For your information, on the first day before we left Fort Lauderdale, a female bartender broke a glass and a piece flew in my eye. The bartenders were aware of it, I did not complain as my eye was fine the following day. It is not like we are looking for something for free. We have cruised 20 plus times, 18 with Celebrity and have never heard anything even close to this loud creaking noise on any other cruise. Our room was 6233, Solstice Celebrity. Very disappointed!

Recently I bought a cruise for 4 people (2 staterooms) for my "Employee of the Year" and their family. It sailed from Santos (So Paulo, Brazil) from March 1-4, 2010 on the RCCL Vision of the Seas with 2 ports of call (Ilha Grande and Buzios, Rio de Janeiro). I booked the cruise through Delta Skymiles Cruises. The price of the cruise was as follows: 596.00 for tickets; 156.00 prepaid gratuities; 49.98 processing fees; and 475.44 taxes and port charges. Total: 1,277.42.

A Norovirus that causes vomiting and diarrhea broke out on board and the ship was quarantined and not allowed to go ashore at Buzios. Estimates from the local news agencies put the number infected at 200-700 passengers and 40-200 crew members. The Brazilian government health officials- Agencia Nacional de Vigilencia Sanitria (ANVISA) boarded the ship and made an investigation as to the cause of the outbreak. Several areas were noted, including expired dairy products such as yogurt and milk.

The infected passengers gave blood samples that confirmed the sickness was a norovirus and the ship was allowed to return to Santos. In Santos, the ship remained in quarantine and passengers were not allowed to disembark until ANVISA gave the go ahead. They retested the passengers and 5 hours later, authorized the ship to begin disembarkation. This created chaos for many passengers leaving the port city as the transportation system is limited. My employee would have had to wait on a bus until 11pm. We sent a car to pick up the family resulting in a 15 hour return trip for them.

On the last night of the cruise, the passengers received a paper from the captain promising to compensate the passengers with a certificate for 25% of the value of their cruise that could be used on any future RCCL sailing, as well as a refund of port charges for the missed port. Since my company is in the food industry, the employee was not allowed to return to work for 7 days.

I searched the internet and found a 3 day cruise from Santos to Buzios to Santos on the Vision of the Seas on March 26, 2010 and the port charges alone were listed as 95.00 per person. A much higher amount than the 5.00 they tried to settle with me for.

After researching RCCL's record on taxes and port charges, I found several incidents and class action judgments against the company for overcharging passengers port charges. They were fined numerous times for the same infractions but continue with this practice because it is lucrative for the company to do so. RCCL knows that most people don't bother with getting their money back because of missed ports. Most people accept the injustice because it isn't worth the time and effort to fight a corporation over such a small amount of money. MSNBC made a story about this and it hasn't made a difference. I personally had cruised multiple times with RCCL and even uttered the motto "Loyal to Royal", but no more. I will not recommend them to anyone, personal or professional. I am an honest man and I don't deal with unethical people or businesses. I am talking about hard working folks on a [literally] once in a lifetime trip. These employees will probably never have another opportunity to taste the good life. Their cruise was ruined. If I were RCCL I would offer them another cruise (not 25%).

As far as compensating my company-- I didn't ask them to pay the 7 days of wages I paid my employee when they couldn't work. Nor for the transportation expenses I lost because they missed their original transportation home. I feel the cruise line overcharged the port taxes and they should refund the full amount of what they collected. This would partially offset my losses. More important is that they willfully overcharged me (and millions like me) and when I demand my money back they offer pennies on the dollar. Absurd!

RCCL sanitized the Vision of the Seas and had a similar outbreak of norovirus on the very next cruise. I had several added expenses ranging from lost work to additional transportation expenses to loss of time and anxiety of trying to resolve these issues.

On December 6, we left Los Angeles on Ship Mariner of the Seas for a seven-day cruise to Mexico. On December 8 at eight o'clock, my wife walked through the casino. A person came down the stairs from the deck above and did fall on my wife (95 pound!) and smashed her on to a slot machine. She was badly bruised with face laceration, broken shoulder and leg injury. She was treated in infirmary and received eight stitches in her mouth. On December 10, she was transferred from the ship to the San Javier Marina Hospital in Puerto Vallarta, Mexico. During the night, she received treatments and tests.

On December 11 in the afternoon, a flight was arranged for her transport home to San Diego. During the flight, she got very ill and was picked up by paramedics at Los Angeles airport. After treatments, we received permission for the next possible flight to San Diego. We were picked up by my brother and my wife was transferred to the Tri-City Hospital in Oceanside California. Her condition worsened and on December 16 at 5:40 PM, she died from the injury received at the casino!

My inquiry at the ship regarding help for future treatments was answered: "It was not the ship's fault because the slot machine did not fall on her. she did fall on to the slot machine." My request for the name of the gentleman who caused this accident was denied, because "it is company policy not to reveal any information about passengers!" I made several calls to Royal Caribbean asking what compensations I could expect since I use only two days off a seven-day cruise, had to pay gratuities for the whole Cruise in advance. Never received an answer!

I am writing this letter in regards to the latest Royal Caribbean cruise my family and I took this past week. It was a seven night Southern Caribbean cruise aboard the Adventure of the Seas, departing San Juan on 1/3/10 and returning on 1/10/10. The cost of these bookings were $2186.74 and $1886.74, which comes out to $1093.37/pp. and $943.37/pp. This was the third cruise my wife and I had taken with Royal Caribbean as well as the second for both my sons. In all, this was my tenth booking with Royal Caribbean. I have also booked several cruises in the past with Carnival Cruise lines as well as Princess cruises, but to be quite honest, I've always felt Royal Caribbean provided the optimum cruising experience, which is why I booked this cruise so far in advance.

Unfortunately, I cannot say this was the ultimate cruising experience I anticipated. Quite the contrary, it was the worst experience I've ever had in the nine cruises I have taken with my wife. Out of 3,300 passengers, 2,100 came from the United States. Out of that 2,100, 1,600 were Puerto Rican. I would not have a problem cruising with this large number of Puerto Ricans if they spoke English but this was not the case. They all spoke Spanish. Everywhere we went, whether it was in the elevators, the photo lines, the karaoke bar or the Windjammer caf, it was Spanish, Spanish, Spanish.

Part of my cruising pleasures has always been meeting new people on the ship and talking of the cruise experience, whether it was the entertainment, the islands we visit or the ship itself, and to be quite honest, I felt cheated of that enjoyment. Even the entertainment as well as the food in the Windjammer caf was catered to Spanish clientele. Then to add insult to injury, a lady at the table next to us in the dining room informed me that because the cruise was not selling out, Royal Caribbean was constantly lowering prices to entice others to book this cruise. She said her accommodations, which were similar to ours were lowered to $700/pp and she received credit for the difference.

My gripe with Royal Caribbean is two-fold. If the ships agenda was geared toward a Spanish speaking crowd, I should have been told this was the case and afforded the opportunity to change over to another Royal Caribbean cruise at another time, or at the very least, I should have been given credit for the final price differential. When I mentioned this to Ms. T from guest relations, I suggested that Royal Caribbean credit the difference not on this cruise but on a future booking to make this situation whole. She replied that there was nothing she could do, that I should have called Royal Caribbean prior to get the lower fares.

I was never sent any information telling me I was able to do this. I should have been informed of this policy and then the onus of doing so would have been on me. But this clearly was not the case. I am writing to see if you will accommodate my request, which I believe is a very fair one. As a repeat customer, I should pay the same rate as others in comparable rooms. Again, I am not looking for credit now, but for a future cruise. Before discussing my cruising experience with my family, friends, and business associates as well as Facebook and other internet sites, I'll wait for your reply and see what, if any compensation you are willing to offer. Good or bad, your reply will be broadcasted to as many people as I am capable of reaching. Thank you for your time and effort in this matter and I await your reply in the very near future.

I read with interest their statement on the Web page of Royal Caribbean. A pertinent part it said "We're a great company because of our people. Wherever we go, whatever we do, we take our values with us." The stated goals of Royal Caribbean were not met with our family. The most troubling problem is that the failure was not on the part of what I would call the line staff people. They performed admirably. The problem was with management people who performed poorly, were not candid about what happened, and had terrible communication and problem solving skills.

I took my wife, our four sons and my daughter-in-law on the Royal Caribbean cruise from December 19-26, 2004 aboard the Adventure of the Seas departing from Puerto Rico on the southern Caribbean cruise. As we prepared to depart from St. Martin, someone from the ship called our rooms looking for three of my sons. My sons were not there. I went to the first deck to check on the status. As we pulled away from the dock, I was met by the Chief Purser. He took me to the computer and we verified that three of my sons had not checked in. They were left by Adventures of the Seas at St. Martin on December 21, 2004. The Chief Purser asked me if my sons had money. I told him that I had given one a credit card. He told me that they would be taken care of. I would later learn that Royal Caribbean did a very poor job of taking care of my sons.

What we did not know, until my sons returned two days later, was that my sons were running along side the ship in clear view of the bridge. The port agent radioed the bridge and asked if my sons could be transported to the ship by another boat that was at the pier. The bridge of the Adventures of the Seas promptly denied that request. When I informed the Hotel Director of this he said he did not believe that my sons were on the pier because they would have been seen by the bridge. Am I to believe that my three sons were lying to me? Or was the Hotel Director grossly mistaken? Funny thing though was that my sons took a picture of the ship pulling away. Maybe my sons were telling me the truth and the ship personnel either did not want to hear it or want to deny it. The arrogance of the Hotel Director, as I will explained more later, was typical of the management on the ship that I dealt with in this matter.

For one who makes a living by trying to learn the truth between competing versions of the alleged facts, I am extremely troubled by the double talk, arrogance, misleading and mistaken or flat out misrepresentations made to me and my wife by management on the ship. Truth should be the standard. Nothing less should be acceptable to Royal Caribbean. My family's experience with management of the Adventures of the Seas was terribly frustrating (to put it mildly). Royal Caribbean corporate management must care how its customers feel about how they were served by Royal Caribbean. Unfortunately, the management on the Adventures of the Sea, in particular the Hotel Director and the Chief Purser, do not care, or if they do, they do a miserable job communicating it. I also learned that my sons had their taxi cab driver radio ahead to the Royal Caribbean agent about their status when they were some 30 minutes out. Upon inquiry through the staff since "the bridge" would not talk to us, "the bridge" claimed that Royal Caribbean's agent never informed them of the call. Who dropped the ball there? Did the agent not pass on that information to the bridge? Is there no responsibility of the Royal Caribbean agent to call the ship? I was also informed by the Hotel Director that if the bridge had been informed by the agent, that they likely could have waited the few minutes. But Royal Caribbean either has no policy, or the policy was not followed. Where is the customer service here?

The ship left six passengers at St. Martin. The ship did not wait for them at all. The ship refused to transfer the those passengers. In contrast, the night before, on St. Thomas, the ship waited an hour and a half for some late arrivals (around 20 as I recall). This was announced over the public address system during dinner. There was no riot or outcry among the passengers. I think we all thought it was the courteous thing to do, but not the next night in St. Martin for the six passengers who were late by minutes. Where was the same courtesy extended for an hour and half the previous night?

Soon after the ship left without my sons, my wife went to the Guest Relations desk and asked if my sons needed their passports. She was told no. That was a crucial error on the part of Guest Relations. I was told that their ship identification was sufficient because they were going from one Dutch island to another Dutch island. Again, another erroneous statement. Royal Caribbean either did not have a policy of what to do when someone is left or the policy was not followed. We should have been told to immediately e-mail my sons' passports to Royal Caribbean's agent. Instead, we were specifically told that they did not need their passports. Why didn't the Chief Purser tell me that they would need the passports when he asked if they had money? They needed money and passports. Two items. Where was the customer service? The Royal Caribbean agent on St. Martin sent an e-mail at 9:00 pm to the ship asking for copies of my sons' passports. This was some 3-1/2 hours after they were left. Unfortunately, that e-mail was not received by the ship until after midnight. Apparently, no one on the ship reviews e-mails to the ship at night. Is that good practice and policy? So there was no response.

My sons met the agent just before 8:00 am the next morning to finalize the paperwork to make the 10:15 am flight to San Juan. The agent made a panic phone call to the ship again asking for the passports. The agent, however, did not have the phone number of the ship. My sons had obtained it from a travel agent who was also left by the ship in St. Martin. Parenthetically, why wouldn't the agent for Royal Caribbean have the phone number of the ship? Why would the phone number of the Royal Caribbean ship have to be given to the Royal Caribbean agent by stranded passengers? The response from the ship to the Royal Caribbean's agent's panic call was that my sons' passports would be there in a half hour. After about 45 minutes and no passports, my married son, by using a pay phone, was able to get through to the ship's phone system to his wife. He frantically told his wife that they desperately needed their passports. They were in high stress! They were trying to make the only flight out of St. Martin to San Juan that day or they would not make it to Aruba and may be away for three days. That was the first word we received on the ship that there was a need for passports and now it was a crisis. About the same time, my wife received a call from Guest Relations asking for the passports. She immediately ran the passports down to Guest Relations. The passports were copied and faxed to the Royal Caribbean agent. My sons had the faxed copies notarized. They were then working with faxed silhouetted passports for their two flights and getting through customs in San Juan. The Chief Purser did scan the passports and e-mailed them to the Royal Caribbean agent but, of course, because of the delayed response by the Chief Purser, the e-mail with scanned passports never arrived in time. My sons had several nerve racking discussions with ticket agents, customs folks, etc. talking their way through with the very poor quality faxed copies of their passports. They were quite stressed over the very real possibility that was staring them in the face, that they would be denied the right to proceed, or that they would be delayed so as to miss one of their two flights and be away for three days.

Having only experienced this once, it is easy for me to understand the protocol that should be followed by Royal Caribbean. It is fairly straightforward. For those left on St. Martin, they need money and passports. That should be put into operation forthwith. There is one flight back to San Juan at 10:15 am the next day. This information could be quickly explained to those of us on the ship. In addition, Royal Caribbean had a golden opportunity to help make lemonade out of the lemons that my sons were forced to eat. Royal Caribbean could have used its economic muscle to potentially ease the cost to its customers.

But par for the course, Royal Caribbean did absolutely nothing for my sons except show them to a hotel. What a terrible lost opportunity. Doesn't Royal Caribbean have some leverage to get reduced rates in hotel rooms, meals, flights, etc. I bet Royal Caribbean does have leverage for their corporate folks in St. Martin, but not for stranded passengers. Stranded passengers can fend for themselves. It is their fault that they missed the ship. All Royal Caribbean needs to do is ask if the stranded passengers have money. But where is the customer service? Were my sons being well taken care of by Royal Caribbean? I do not think so. I do not think Royal Caribbean public relations would think so.

My sons have always taken responsibility that they were late. The cab ride that took 20 minutes out took over an hour to return (due to traffic problems on St. Martin). Something that Royal Caribbean was very good at was consistently reminding us that it is not Royal Caribbean's fault that my sons were late. That states the obvious. We never once said that Royal Caribbean was responsible for my sons being late. That is not the issue at all. That is an accepted fact. The issue for discussion is, however, once Royal Caribbean had left them, how did Royal Caribbean perform in comparison to what they represented they would perform and what a professional cruise line should do to assist stranded passengers not necessarily out of some legal obligation, but simply from good public relations and customer service. In reality, Royal Caribbean performed poorly in its efforts to help solve the problems of my sons all the while Royal Caribbean was repeatedly telling my wife and me that this happens all the time, that my sons were in good hands, that everything was being taken care of, etc. They did not have specifics for us, but we were comforted by what they said and trusted them. We later felt that we were being misled.

My sons were waiting at the pier in Aruba when the ship arrived. But my sons could not get through security even with their SeaPass cards (which we learned were eliminated from the system). It took some time for them to talk their way to get back on board. Would it be difficult for Royal Caribbean to alert security to expect the returning passengers? There were two families on board with family members that had been stranded, our family and the wife whose travel agent husband was left. Another couple was also left but had no family members remaining on board. That is a small group for Royal Caribbean to be aware of and follow up with. Did Royal Caribbean take a proactive role in helping mitigate the stress, cost, impacts etc. arising from this terrible event in the midst of the cruise for those two families?

Unfortunately, the answer is a resounding no. Not a soul from Royal Caribbean sought out my wife, my daughter-in-law or the wife of the stranded husband to see if there was anything they could do to provide information about where they were staying, what the flight information was, etc. With 1200 crew members assigned to feed us, clean up after us and entertain us, isn't it pathetic that no one is assigned to communicate with nor help the two most stressed families on the ship who have family members left for two days? What is the message that those families have of the concern of Royal Caribbean?

On the morning the cruise ended, I learned that the Hotel Director was actually on board the ship so I sought him out to speak to him. The Hotel Director invited me into his office to talk about my concerns. But he was clearly not interested in understanding my concerns. He had already discussed them with the Chief Purser. He did not believe that my sons had been alongside the ship. He did not believe that others had been transferred to another Royal Caribbean ship. He did not really want to talk. He stated he preferred that the matter "go legal." What a cavalier attitude! He does not get it.

So that you have my overall view of the cruise, I will tell you that the service by the line staff on the Adventures of the Seas was great. Our waiter and assistant waiter were charming, helpful and most pleasant. They did all we asked of them. They even helped us tease the returning sons. The stateroom attendants provided more service than we expected. The rooms were well maintained, cleaned and straightened. The towels folded as animals was a nice treat. After all the frustrating discussions with the Chief Purser and his staff, they did send us complimentary wine at dinner. We told the head waiter we were grateful for the gesture, but we did not drink alcohol.

We heard nothing more. No one ever asked what they could do to make it right. No one ever asked what they as Royal Caribbean could do to express their concern for us. My son suggested to Royal Caribbean that they ought to consider something like a castaway party upon their return. Maybe something like a T-shirt with a logo about missing the ship if they were willing to laugh with them, or maybe a polo shirt, bag, coupons, lunch or dinner with the captain, tour of the ship, arcade credits, photographed upon return, etc. What about expressing concern to the wives and mothers of left passengers? Notes, cards, flowers, calls, visit by the Hotel Director, the Captain or someone? Why did nothing like this happen?

It is amazing to me that we are even making suggestions to Royal Caribbean. Why isn't the Royal Caribbean Marketing department way ahead of us on this? Does Royal Caribbean do nothing throughout its entire cruise fleet in dealing with passengers that are left and their families? Is what happened to us and our sons typical of Royal Caribbean, or was this an anomaly? If what we experienced is typical, I would hope that Royal Caribbean will change its protocol. If what we experienced is not typical, what is Royal Caribbean going to do about it?

As a post script, now that we have been back about a month, it should not come as a surprise to Royal Caribbean what the most talked about event was of the cruise. Is Royal Caribbean pleased with how people react when they hear about this series of events? I would hope not! I wonder how efficient Royal Caribbean was in getting one of my son's only bag, which was lost finally located and delivered to the ship on day six of the cruise. We were repeatedly told by staff at Guest Relations that they were doing all that they could. I hope that they were, but I have reason to doubt it. By the way, my son did not miss his only bag too much since he was left off the ship for two of those days anyway. We did receive a nice form letter from Royal Caribbean for our use in dealing with the airline that lost our luggage. Royal Caribbean apparently has a protocol to follow up with lost bags. How about a protocol to follow up with left passengers?

3 of us were at the Royal Caribbean Mariner of the Seas on the December 20, 2009 cruise to Mexico. The balcony room we booked is not sufficient for 3 adults. The sofa bed is too small and does not fit an adult of 5 feet 2 inches in height. The food service is terrible: the dining room Maitre D' Merick is very rude, they serve the same food everyday, and we can taste the day-old bread, sandwiches, and croissants. To add, my daughter has sleepless nights, because the bed is too small and she got sick the day before the cruise ends. She just got recovered today, January 6.

What you should know about cruising with Royal Caribbean:

1) Charge everything on a credit card! That way, if there is a discrepancy, you can always complain to your credit card company. I prefer to use American Express. They have excellent customer service and will back charge a merchant, then investigate, and really listen to your complaint. Got a problem? Remember, no matter what the cruise line says about "not refunding in full something that went wrong," go to your charge company and write to them. The charge company will reverse the charge back onto a merchant until the charge company investigates it.

2) Buy cruise insurance through your travel agent. Too much can go wrong in another country: sickness, getting lost, missing the ship, getting robbed, having a car accident in a rented car in another country, etc. Regarding getting sick on board, also know that the ship can charge anything they want for your medical treatment if you seek on board medical attention. It can get unbelievably expensive. Insurance is a must.

3) Carry your medication with you on the plane to and from the cruise line. Never check it with baggage! Medication on board is 10-20 times more on board than the cost than in the U.S.A.

4) Bring anti-nausea, Pepto-Bismol, asprin, anti-diarrhea, etc. with you! Know that if you tell the ship's doctor that you're sick, it's automatic two-day quarantine for you (and possibly your cabin mate too). No matter what the reason is--even if it's food poisoning. The ship doesn't have the immediate ability to tell--no on-board laboratory--so they assume it's Norwalk Virus and will quarantine you--two days minimum guaranteed. Wash your hands frequently!

5) If you had a problem causing great loss of money (illness, item stolen, etc.), you may be able to use your homeowners insurance to cover the problem. Call to ask.

6) Don't expect to be treated like royalty. Royal Caribbean (and other merchants) have become experts at fighting back complaints and notices of customer dissatisfaction since everyone does it now. Know that whatever your problem is, that problem, little or nothing, will be done to make it right. Either go with the flow or find another cruise line who may treat you better.

7) Be aware that constant complaining can get you banned for life from Royal Caribbean. Google it and find out what happened to the couple that did complain too much and got banned from Royal Caribbean and its sister company for life.

8) Whatever you are told or promised, get it in writing immediately! Note every person's full name that you speak to and take excellent notes.

9) Don't hope for or expect perfection. It doesn't exist.

10) Do hope for the best and try to be as happy as you can on your vacation.

The only good thing about the cruise is the ship itself, which I must say is beautiful.

The cruise started badly and continued to deteriorate as below:

When we entered our stateroom my wife notice there was a smell, we initially put this down to the cabin not being used on the previous cruise however the next day the smell was still present.

On inspection it was found that the Mattress in out state room was soiled in several places covering the full length of the mattress, it took SEVERAL phone calls and a visit to the customer services desk to sort this problem out.

The next day my wife noticed that the smell was still present in our state room and on closer inspection it was found that our pillows were soiled as well, this led to another trip to the customer services desk and the pillows were changed (phoning is a waste of time). This meant that we had been sleeping on a mattress and pillows which were potentially contaminated with other peoples bodily fluids (saliva, sweat, urine etc) to some degree.

It was absolutely disgusting

Drink service on the ship was ok at its best, at its worst it was none existent.

We have been told that it says food and entertainment may be repeated on back to back cruises in the brochure (which it does), In the small print printed in grey ink on white paper (can't help thinking why not print it in black so people who do not have perfect eyesight will be able to read it)?

I left chicago ohare airport on dec. 12 to arrive in san juan. To go on a cruise I was so looking forword to. I went through customs, and checked my luggage no problems, only to be turned away at the cruise ship by ,Ms W, she said there was a discrepency in my identification, my maiden name is on my passport and my drivers license has my married name. I have taken 2 royal caribbean cruises prior to this with the same credentials with no problem. there were 3 other couples, recently married with the same situation. she refused all 3. we had just made a 9 hour flight, we are out over $2000.00 and then had to buy another ticket home. Only to be rudely dismissed by your people on the phone. I hope someone will contact me about this situation quickley.

I am writing to you concerning a trip that I have won. In the beginning I was given 3 DAYS, 2NIGHTS, CABIN FOR 4, free RESTERAUNT MEALS AND ENTERTAINMENT CASINO NIGHT CLUBS, POOL, and 12 HOURS IN the BAHAMAS, as well as a 50.00 casino voucher. I was told that all I had to pay was 59.00$ per person for the port fees. The reference number I had received was 165JNZ. When I called back to pay my 118.00 I spoke with a care rep by the name of Mickey who told me about an extended bonus trip I explained that I did not have the funds in my account for the bonus trip as well as that I have a 10 month old and can't be gone too long. Then the rep proceeded to tell me that he has access to talk to my Visa Merchant and to make sure I will not experience any overdraft fees, as well as make sure that we were clear on the arrangements to take the payment out in 14 days after my next pay date. He assured me that everything would be ok he said "let him handle it" then I spoke to Doug (5788) to verify.

I also asked Doug about the payment not being taken out for 14 days as well all I would have to pay is 258.00$. He wasn't sure so he put Mickey back on the line to give me further confirmation that everything was clear. Then as soon as I got off the line, I checked my account which was negative because 258.00$ instead of the 118.00$ was deducted from my account already the reference number was RI102009-184BIZ. I immediately called back I spoke with a rep who said they were a supervisor when I asked to speak with one about a refund. He was very rude, I informed him that I would like my calls pulled as well as a refund of my 258.00$, he said he would pull the calls which was never done to my knowledge. I wasn't satisfied so I called back and all I wanted was a refund I didn't get the reps name but he told me I should receive my funds back in 3 to 7 days, to make sure, when I hung up the phone I called back to make sure because of all the misinformation I have received, the rep assured me that it was taken care of.

Then a few days later I noticed that the 118.00 was rejected for insufficient funds because of the 258.00$ that was deducted which resulted in 67.00$ in over draft fees, and none of my funds had been put back into my account so I called back. This time I spoke to Tiffney(4020) I explained to her the problems I am having so she talked me into not refunding my money, but she gave me the Bahamas's trip, the bonus trip, everything that was included as far as 3 DAYS, 2NIGHTS,CABIN FOR 4, free RESTERAUNT MEALS AND ENTERTAINMENT CASINO NIGHT CLUBS, POOL, and 12 HOURS IN the BAHAMAS, as well as a 50.00 casino voucher, rental car, Disney, Mexico or Las Vegas as well as one round trip ticket. All I had more to pay was 41.00$ for port fees per person which is 164.00 for my 4 guest when I planned to take off on my cruise, which I have 18 months to take.

Looking on line all of those things have not been included in my package and it's saying that 258.00$ was the deposit made and 258.00$ is the balance left. I would really love to still take this cruise as well as plan a family cruise, but I am very unsettled with the way I have been treated as well as the service I have been provided with misinformation that has not been taken care of. I am starting to think I have been scammed, So I am writing to see if there is anything you can do to get my issues resolved as soon as possible or point me in the correct direction for a refund.

After booking using their website, I was concerned that I was charged twice, so I called. They said they would watch it and if it had been charged twice they would contact me.

No contact was made.

I decided to upgrade to a balcony room about 2 weeks later. No mention of a double charge was made while I was on the phone with them.

When we got to the boarding location in San Diego, they had us booked under two rooms, the upgraded balcony and the interior. They required us to go inside and wait in lines multiple times to figure out their mess. In short, it took us 3 hours to board the boat. We were the second to last person on the boat, missing the life boat safety instruction as well as the fun stuff (like hanging out on the boat for 3 hours instead of lines).

Once on the boat (and our luggage made it after tipping the bellman $40) we had an OK time for the evening. On the first night the room RATTLED. A similar experience would be sitting in a room full of cabinets during an earthquake. The boat was rocking, which is to be expected, but the headboard on the boat as well as the closet doors and bathroom medicing cabinet were rattling so hard that it kept us up from around midnight until 4:46 am. I know it was 4:46 am because I watched the clock the ENTIRE night. It was extremely frustrating since we had paid an extra $350 to get upgraded to a room where we couldn't sleep!

Had this experience been in a hotel, I would have refused to pay for the night.

I guess when you have a captivated audience, you can treat them however you please.

It has been two weeks since we have been back and I checked my credit card statement when it came in the mail.

Wouldn't you know it... I got double charged! When I called, the individual (Lake, extension 43230) said that it was MY FAULT because I hadn't called back. She also refused to transfer me to anyone else in her division, supervisor or otherwise.

On our first full day on the ship (Liberty of the Seas), we had breakfast in the Wind Jammer Cafe. I grabbed some pastries, including a "bear claw". I had three bites of the bear claw, only to discover that it was not only fruit filled, but filled with apple, to which I am fairly allergic. I had my Epi-Pen with me, but choose instead to go to my room to look for some benedryl, which we didn't have. I then went to the sickbay, where I had a quick interview (since I was in early stages of anaphylaxis, I had difficulty answering the questions). Within about 4 minutes, the doctor was there and I was taken to an exam room (well equipped) where I was administered 100mg of benedryl and 25 mg of hydrocortisone. I believe this saved my life, although my best choice would have been to hit myself with the pen in the cafe and then have the staff call an emergency.

what you do with them, just get them out of here)"

we could leave the ship to get my wife any more help

for a anxiety attack could have been given.

My wife and I were recent cruisers with Royal Caribbean. We sailed on the seven day cruise to the Western Caribbean Islands from August 2 to August 9 aboard the Adventure of the Seas ship (reference attached paid receipt). Never having cruised before, we were advised by our travel agent that Royal Caribbean was an excellent cruise line. Unfortunately, we did not have the excellent experience she alluded to. In fact, our cruise was a horrendous experience. We are extremely disappointed that our once-a-year vacation was wasted on this cruise. In short, the problems began at boarding and continued throughout the cruise. Respectfully, as a result of this correspondence, we are requesting a full refund of our cruise expense, in the amount of $4,666.00.

I would like to complain about the cruise in general. The ship needs to be updated. There aren't even enough chairs at poolside for the guest to sit at the round tables, at least in the smoking area there weren't. Each lounge is like a throw back from the 1970s not even that. There are no dance clubs on board. The biggest dance party happens on deck, weather permitting.

This weekend 10/16-10/19 we were unable to go to the private island at Cocoa Cay because of bad weather, That is understandable but the revised Compas was a joke, there wasn't anything remotely close to making up for the events and beach party that suppose to happen on Coco Cay. It was like I was on a senior citizens cruise and I'm 43 years old. What [they] provided was basically a boat ride to the Bahamas.

The economic damage is 1000.00 plus for 4 tickets and nearly 800.00 on board. And the consequences are that my family and I are very disappointed in what Royal Caribbean offers its guests, And truely will not sail with Royal again, nor will any of my friends if I have anything to say about it.

During our cruise my friend booked a tour through Royal Caribbean and paid more than $700 for all 3 of us in the cabin that he paid through his seapass or credit card which he signed for all the charges, because i don't have enough money on my credit card I gave my friend cash money to pay for us.

On July 19, we filed a complain about the tour,the bus was delayed for schedule because of construction traffic and bus driver was stopped by a police officer with a dog for inspection inside the bus,so everything was behind schedule and they expect us to see Monte Carlo in just 30 minutes with a walked of 10 minutes where the bus was parked.the bus left us because we are late for ten minutes in the middle of nowhere other country, we hired a cab who didn't know hoe to speak english to get back to the ship eventhough we never had a chance to see Monte carlo and paid the driver $110.

When I filed a form for a complain, i never ask for a refund, i just want them to know how scared we are with my daughter crying because the tour left us. But instead at the end of the cruise, when i checked my credit card bill their was a descrepancy on the charges which instead of refunding the charged of $59 and $39 they charged my account. I don't know what they where doing, i was asking them for the sales invoice or any receipt that I signed but until now they can't produce that. Anyway I would like to let everybody knows who will be going to Royal Caribbean Cruise to check all the charges ahead of time before they get out of the ship.

i was promised an on board cred but never given it . voyage10290 . sail date 09-07-09. state room 8040

Warning for Prospective Cruise Passengers Who Arrange Their Airfare Through Royal Caribbean Cruise Line (RCCL) - Especially Anyone with a Disability Covered by the American Disabilities Act!

I would like to share with you an experience that my wife and I had on our recent cruise to Alaska in July on the RCCL Serenade of the Seas.

We were informed late Wednesday evening, July 8th, that our return airfare from Vancouver, British Colombia to Norfolk, VA had to be rescheduled due to the tentative late arrival of our ship into port on Saturday, July 11th.

RCCL changed our noon Saturday flight to the red-eye special with AirCanada leaving at 11pm on Saturday evening with us arriving back home at 9:30am on Sunday morning, July 12th.

I asked RCCL if there was any possible way to change us to a later flight for that Saturday afternoon or the next day. I was informed that the new "red-eye" flight was the only one available due to the lateness of the flight change.

On Thursday, July 9th, on my own and at my own expense (onboard cell phone charge $2.49/minute plus onboard internet fees totaling $635), I contacted our original airline, Delta, as well as other airline carriers and found that there were several available afternoon flights on Delta, Northwest, and United. In the meantime, I also learned from the ship's captain that we would be arriving at our original docking time and there should be no problem making the original noon flight on Delta back to Norfolk, VA.

I share this information with the onboard customer service representative, and she told me that I was booked on the red-eye special and there was nothing RCCL could do to accommodate me to get back on the original flight or any other flight leaving that afternoon. I also informed her that I had a medical disability covered under the American Disabilities Act that prevented me from traveling for such an extended stressful period of time with the red-eye flight. She basically told me that I was out of luck.

Despite RCCL's claim, on my own, I was able to arrange a trip home on our original flight and returned home at our original time of 11pm.

What I have learned from other previous RCCL passengers, this is not an unusual occurrence as this is a way for RCCL to make additional revenue. Upon investigating this, I found that the red-eye special is about half of the price of the day flight.

I sent several emails and letters to RCCL expressing my dissatisfaction and in an attempt to recoup some of the onboard internet and cell phone expenses incurred with trying to get back on my original flight. I was informed by RCCL that they were within their legal rights to change my return flight and referred me back to the fine print in my original flight manifesto stating this claim. Also, RCCL stated to me that if I wanted to be covered under the American Disabilities Act, I would have to pay them an additional $75 fee and notify them in writing at least seven days before the trip. I find this highly offensive, and I know of no other area where you have to pay a fee to exercise your rights in the United States of America. This reminds me of the civil rights days of the 60s when certain American citizens in the south had to pay an additional poll tax in order to vote. This of course was later ruled unconstitutional by the United States Supreme Court.

I would appreciate any help in publicizing this tedious and expensive experience that I endured. I might also add that I am a Royal Caribbean Crown member, and this was my fifth cruise with RCCL. Prior to this endeavor, we had booked another cruise with RCCL to the Orient for the following summer. However, due to this experience, we have since cancelled this cruise.

I am happy to provide all correspondences from RCCL and myself in trying to resolve this issue.

I had booked on 8/8/09 for 8/9/09 sailing on adventure of the seas. I booked directly through the RCCL. I was told by their booking agent that one of my cabons was assigned a number & other one was guranteed Junior Suite with balcony. On arrival at the port RCCL's port embarkation manager assigned my family a room on second floor with a window. on complaining, she saw my documents & said I had paid only for a window room.

I called the RCCL 800 number, & talked to their resolutions manager - who said I DID have the junior suite booking: I was on phone with her for 3 hours: while she tried to talk to the embarkation manager - but embarkation manager refused to talk to her. the manager was extremely rude & refused to even talk to the resolutions manager. We were forced to stay in the cabin though we paid for the balcony suite. RCCL refunded $400 for the inconvenience & incorrect stateroom.

I ended up paying $2200 for double occupancy in 2nd floor stateroom while our friends who were in balcony rooms paid only $1800 double occupancy. still awaiting reply from RCCL for further look into port embarkation manager's rude behavior & wrong assignment of my room. Overcharged ~$1000.00 Felt very harassed & stressed out. Extremely rude behavior after all day of travel.

Upon arriving Royal Caribbean Monarch of the Seas I was very healthy no signs of any medical problems nor did the 8 friends I was sailing with. On the second day while at sea I experienced severe lower abdominal pain, vomiting, bloody diarrhea, dehydration, headaches, lower back pain, and bloating. That morning I immediately went to the first floor infirmary with my boyfriend to seek medical attention. As we entered the area the door was locked to enter the infirmary. There was a doorbell to ring so we rang it several times waited and waited. No one answered the door I walked out in the hallway by the elevators and asked someone if it was open and they were very pleasant and said "yes", smiled and walked away.

I was not able to receive any assistance in the clinic. My condition continued to get worse due to no one in the infirmary I had to try to resolve this on my own I tried over the counter medication in the shops but nothing worked. A few hours later I again tried to go to the first floor clinic to receive assistance. This time the door was finally open, but the clinic was very unorganized, extremely

crowded, and unsanitary. The prices were listed on the wall for certain procedures. The prices were outrageously expensive, and to make matters worse they did not accept health insurance! I am a full time college student and do not have over 600 dollars to pay for cruise medical bills but, I was very ill and in desperate need of medical attention. At this point I did not care, but felt I was going to be taken advantage of.

I needed to be seen by a doctor on board right away! In the clinic there was no place to sign in, no one around to ask for help, no sign
of any nurses, or staff members. People were waiting in the lobby clueless of what they needed to do to see a doctor. At this point I had no energy and I was very frustrated and too sick to get anymore upset. I waited well over an hour in a small waiting area hoping I would be able to see a doctor. Without any assistance by now I couldn't wait any longer I had to keep running to the bathroom every few minutes to get sick. I was very worried about my condition I knew I was very sick and needed help.

That night I progressively got worse I started to vomit blood and continued to have bloody diarrhea, and could not urinate on my own. I continued to ask employees on the ship for assistance and I kept getting the same thing. "Madam you have to go to the clinic on the first floor". I walked down to the clinic again for the third time the door was locked again. I continued to ring the door bell and received no assistance again!

I again went down to the clinic for the fourth time the next morning the clinic door was open but I experienced the same problem the clinic
was filled with people with no one around to help me. The entire cruise I had a very difficult time eating, I was experiencing severe amounts of pain internal bleeding, constant diarrhea and vomiting. The majority of my time was spent in the bathroom and the stateroom on the ship. I was in so much pain and so miserable all I wanted was medical attention. My boyfriend could not enjoy any of the amenities on the ship either he knew something was very wrong with me seeing how sick I was and too afraid to leave my side. He also became very frustrated and tried several times on his own to get a nurse or doctor to help me.

I also tried several times again going to the infirmary and was unsuccessful. All I could do was stay in my stateroom try and try to keep myself hydrated waiting till I was able to depart the ship to get the medical help I needed. I was extremely upset and disappointed at the lack of care and concern when someone becomes so ill on Royal Caribbean. I would have expected that kind oftreatment from a third grade cruise line. It was sad to see how the focus was only on well passengers; and such little to no attention was paid too those that unfortunately became so ill with such a contagious illness.

I have all the proof of hospitalization and my illness if needed. This needed to be addressed so that someone else does not have to suffer the way I did on their vacation. Departing the ship my boyfriend had to rush me to the doctor and I was admitted that day June 15th at Morton Plant Mease Hospital. After several tests I was diagnosed with severe Clostridum Difficile and Ulcerative Colitis. I am still being treated by three doctors for this and have over a 50 percent chance of it coming back. This is a highly contagious infection. If I was still onboard the ship and unable to get treatment it could have caused me to have my colon removed and also is known in some cases to kill you.

It hurts and makes me so upset knowing that due to the severity of my illness I still could not be treated or receive any medical assistance on board Royal Caribbean. I am concerned for other passengers on the ship as well, I don't want to see someone else on their vacation severely ill like myself and not being able to be treated. I am being treated at home now on heavy amounts of antibiotics and no longer contagious. But because of the severity of my illness I am still in a lot of pain and it is going to take me several months to heal.

I contacted the Star Board Cruise shopping website numerous times and they told me there is absolutely nothing they can do. They understand my frustration but company policy is what it is. Seventy doallars down the drain. I have my receipt and was never told it was a non-refundable item. Very disappointed with customer service.

We were scheduled to take a 4-day Bahamas cruise on 'Majesty of the Seas' in mid-July 2009. After booking the cruise and as the date of embarkment grew closer, we were getting conflicting information about what documentation was required to board the ship. I decided to call the cruise line directly and ask. I called the 800 line stated on their website and spoke with a condescending customer service representative (my error- I did not get his name). I explained that with all the changes going on regarding going to and from the US, I needed clarification about documentation. He proceeded to tell me that a Government issued Driver's License would be all that we would require because we were leaving and returning to the same US port. He went on to explain this is called a 'closed' loop. I reinterated by saying "An Indiana State Driver's license?" His answer - yes. "My daughter has a driver's permit with her picture on it, will that work?" His answer - yes, but your 12 year old son will need to have his birth certificate. So these are the documents we brought with us.

After the plane was delayed an hour and retrieval of our luggage, we made it to the port about an hour before sail time. I had our 'Set Sail Passes' and the supposed documentation in hand. We were refused boarding. I then explained that I called the 800 line but the staff at the port did not care. They did ask if somebody was at our home that could fax the certificates. Of course, there wasn't. Even though we didn't get to get on the ship, our luggage did! It took a week & a half to get our stuff back (but that is another story).

Upon return to our home, I contacted the post-cruise customer service that RCCL offers. I spoke with 2 different agents with the same result. "It is the passenger's responsibility to know what documentation is required for boarding". I told them "I understand that, that is why I called RCCL directly to obtain clarification". Again their response, "Since our system has no record of that call, there is nothing we can do for you except reimburse your port fees and taxes" (Which they did). I inquired if I could use the remaining credit towards another cruise and was told, once again, no. I then asked for a refund and was told, no.

Then in a final attempt for good customer service, I told them I could provide the phone log where I made the call to them. I was told "Maam, we have so many call centers and employees that even if you gave us time and day we would not be able to identify who gave you that information." Victor, the first rep, then proceeded to tell me what documentation is required. "A valid passport, a Government issued Driver's License or a Birth Certificate". This statement stopped me cold! I returned with "Wait a minute, a Government Driver's License OR a birth certificate?" He quickly changed his tune and restated "AND a birth certificate".

Jessica, the second rep, also reinterated that since there is basically no record of my call to the Cruise line, (even my phone log wasn't good enough), they could not offer a cruise credit or refund. What is interesting about this whole horror story, is that there were about 20 other passengers that were unable to board that ship that day. I'm pretty sure it was for the same reason.

I am appalled at the lack of customer service. We wanted to try another cruise with RCCL but now I know that will NEVER happen.

I sailed on the Monarch of the Seas, departing from Cape Canaveral on April 06, 2009. I sailed with my three best friends and was really looking forward to this cruise.

I have never in my life written a letter of complaint. I have taken quite a few cruises in my time and this was my first cruise on Royal Caribbean. I must say I was quite disappointed in this cruise and it did not meet my expectations at all.

First of all, we were four women traveling together. We were told when booking this cruise that there were 2 pools on board, one being an adult only pool. No one told us those 2 pools are connected together and both filled with children. We could not have gotten in the pool even if we had wanted too.

We were also told (and it is also advertised on the web site) that the Monarch of the Seas had a Latin night club (Boleros). We have each spent around $200.00 taking Salsa Dance lessons and really looked forward to this night club and honestly this was probably the primary reason for picking this cruise. Once onboard we were told they never have Latin dancing. While onboard there was swing dancing lessons and country line dancing, no Latin dancing at all. I feel this was false advertisement.

We all spent money learning how to Salsa dance and we would not have done this had we been told or read online that Boleros, the Latin Night Club had no Latin dancing.

There was only one night club open each evening that had dancing, it was the Circuit and it was all techno music. This is fine for one evening but we really expected some variety.

I do not feel this cruise met my expectations and I am very disappointed. At this point, I doubt I will ever cruise with your cruise line again and would have a very had time recommending this cruise to my friends.

I will say however, that we had a wonderful time on Coco Cay and it was the saving grace of this cruise.

This is regarding the RCCL Diamond members getting the boot from the Concierge Lounge. I have to say I am very disappointed in the decision to take away this benefit. On the RCCL website on the benefits page it says in bold letters Even More Reasons to Cruise. in reality there are less reasons to cruise with RCCL for Gold, Platinum and Diamond members. I guess fortunately for my wife and I your decision to make this change just makes our decision to take a different cruise line that much easier. Especially since quite often the prices are lower on other cruise lines.

We have a cruise booked on RCCL in July to Alaska and the only reason we have not cancelled this is because I couldn't find another cruise line to switch to that has the same dates, in order to change I'd have to change airfare, hotel etc.

Our daughter and her husband are platinum members that were looking forward to this nice benefit but After talking to them they said they no longer have a reason to cruise RCCL. We've made it a tradition to cruise together so where one of us goes on a cruise the others go so RCCL has lost 4 people not to mention people we refer, guess who we won't suggest as a cruise line to use for vacations. I know 4 people is a small number but it's cheaper to keep existing customers than to get new ones.

It's the fact that they changed the rules in the middle of the game. They established a Loyalty program and set specific goals. Many guests reached those goals only to have them taken away after the goal was reached. RCCL could completely restore the benefits at this point but that would not change the fact that they treated a large number of their most loyal guests with disrespect. It's a matter of trust and respect.

I booked a four day cruise through a travel agent on Royal to leave May 21 that was to have a small four hour stop in Key West and a full day stop in Cozumel Mexico. The Cozumel stop was later canceled because of the swine flu outbreak. No one even notified us. We found out when my wife tried to verify the name of the ship we were departing on on the internet and couldn't find one with a Cozumel stop.

We understand why Royal would choose to cancel the Cozumel port of call but by doing so they removed all the value out of our itinerary as we are Florida residents. The new itinerary is a full day stop at Key West and a full day stop at Nassau Bahamas. We have two children traveling with us and my mother. On the original itinerary my daughter's birthday would have fallen on the day spent in Cozumel. On the new itinerary we will be at sea that day. We had even reserved a dolphin encounter at Cozumel. We only chose this particular cruise because of the Cozumel stop as we could have cruised on NCL for less than half as much and visited three Bahama islands.

I called again, this time with nearly a two hour wait time and they notified me that we would receive a $250.00 per state room on-board spending credit and a $250.00 per person credit toward any future reservation on Royal. I told them that they were sadly mistaken if they thought that I would let them kidnap me on my own vacation and I would ever set foot on one of there boats ever again.

Upon a subsequent phone call we were transferred to a person who insisted she could not help us. This happened one more time and finally on a third phone call we were told that perhaps if we called back again we might be able to transfer to another cruise by paying a penalty! I was already a little upset from the very beginning that I had to pay $480.00 for my ten month old son who would not eat any of the food or use any of the facilities. On NCL an infant pays only a flat fee of $100 to cover port fees and taxes.

When my wife asked to speak to the President she was told by the President's assistant that she would be welcome to but that his standard line in such cases was that he did not deal with customer resolutions.

My wife called one more time to ask if a crib would be provided for my ten month old son and when she asked about the on-board spending credit she was informed that we would only receive a $50.00 per state room credit. They had lied to us again! Cancellation due to itinerary change will result in 100% loss of funds. We were lied to about being changed to another ship or itinerary. We were lied to about the amount of on-board spending credit we would receive. We lost a total of over five hours of our lives on frustrating phone calls where we were lied to and that resulted in no meaningful resolutions.

My wife nad I took our three girls on a cruise from 4-4 to 4-11 09 for our 20th anniversary. The first day was fine and my youngest daughter ate too much and with the motion of the boat coupled with too much food, she threw up. My wife thought my young daughter needed a children's medicine to relieve her so she went to the medical facility on level one. She was immediately examined and told she would be quarantied even though she did not have a fever and was feeling better, just dehydrated. They gave her Gatorade and then made us sign a form that stated that she must be isolated for 48 hrs, my other two older and healthy daughters also needed to be isolated or we would have to disembark at our cost. I asked the doctor, what testing methods did you use to reach that decision and he told me he did not have to explain and fortunately for me, I met a fine man in guest relations that realized that the situation was out of his hands although he truly cared.

Now picture this, my 12 year old would now have to be stuck in a state room w/ no window for 48 hours, my two other girls jammed into this sardine room with NO symptoms all because there is no lab, no pediatrician, not ebven a children's infirmary and we had 4000 people on this boat with 1000 kids! Luckily, everyone was fine the next day and we paid an extra 200 just to have the doctor come up to examine her. He was useless, he stated that there was nothing he could do and she would remain in quarintine although she was fine and no one was symptomatic, still no stool sampling, no physical exam, just visual and stating this is US CDC policy and he would not jeopardize his job.

We were blessed that one manager in guest relations called my daughter to see how she was and the next morning, he, NOT the doctor that promised, saw my daughter as fine and he had the 2nd doctor finally discharge her but we lost two days in port and most important, how traumatic is this to younger and more impreshnable children to be stuck in a room that has no windows, no doctor monitoring, parents cannot enter and they have to order off room service menu for their diet!

This is a disgrace but Royal caribbean can easily resolve this by blocking a few rooms for children that could be sick, having a pediatricia n board and a lab that can analyze a stool sample on board to prove either way if a stomach ailment is a norovirus or just a tummy ache and not ruin the lives of the passengers that are unaware of this poor service.

2 lost days for one child 1 lost day for 2 children 2 lost days for us most important, policy needs to be changed regarding CHILDREN's rights at sea, humane care, pediatric doctor must be present and an infirmiry geared for children which has a window.

I am a loyal RCCL customer and a Platnum level member of the Crown and Anchor Society. For my mothers' 60th birthday, a celebratory cruise was planned in her honor, for myself, my mother, and two friends of hers. We booked a 4 night Bahamas cruise aboard Majesty of the Seas, an older ship, but we have cruised on it many times before and have had a wonderful time. This trip was booked via Expedia / Sams Club in June 2008 for a sailing date of April 20, 2009 (this coming Monday). All was well, received reciepts stating limitations and exclusions, no problems.

In December I found out that I was expecting. After speaking with my OB, he stated that there is absolutely no reason whatsoever I could not go on this trip. My last cruise with RCCL I was 7 months pregnant and all was well at that time too. I checked my documentation I received when booking and see that they have a limitation that you cannot be 27 weeks pregnant at any time during your cruise tour, which with some quick mathematics it was determined I would be 24 weeks at the start, and 25 weeks upon my arrival home, again no problems. I have multiple copies of the receipts, since every time we went online to either make a payment or look something up, the reules/regulations reprint, all stating 27 weeks as a cutoff. Mind you in 2003 when I was 7 months pregnant there was nothing mentioned, no concerns about my pregnancy. This cruise was paid in full in February- again no mention about pregnancy limitations being anything but 27 weeks.

However, LAST WEEK I received my cruise documents, inside it states that RCCL will not accomodate passengers that are in their 24th week at any time in the cruise tour. This change was made in April 2008, but extended due to problems that RCCL had with it, until October 2008. You will see tht MANY travel agents AND websites site the 27 week limitation, except theirs of course- but why (until this entire issue came up) would I be looking it up on a website? Expedia / Sams Club is authorized by RCCL to sell their product, and I trust that they have the correct information to supply to travelers. This is unaccpetable- basically two weeks before I am supposed to leave on a trip that I organized as a birthday party, they decide I cannot go? And that is just what they did. I have been told that they will not accomodate me- end of story. Yes, they will give me my money for my trip back, but not my flight, that I used my NWA frequent flyer miles for, that will cost me $100.00 thru NWA. They would also accomodate my mom with a refund, sans the airfare, but nothing for the rest of out travel party.

We would have ALL moved it to another later date, but the other people in the party would lose upward of $500.00 per person for their flights. Too bad, per RCCL. However, they will gladly waive the fees to have my trip transferred to another persons' name- which is what we had to do. So now my father gets to go, UNPAID from work as he has no vacation time available,AND he has to get separate airfare out of his pocket, since I cannot get a credit from RCCL for mine. In addition, we asked that what if no one noticed I was pregnant until on board, and THEN I was told that if I could not produce documentation from my OB stating that I was less than 24 weeks, they would MAKE ME DISEMBARK at the next port of call.

I cannot even believe any of this. They have completely ruined my mothers' big birthday party that we were so looking forward to- and they feel that it is not their fault. Expedia / Sams' Club verbally agreed that it was their error, but that there was nothing more that they can do. I WILL NEVER CRUISE RCCL again- 5 past cruises for myself, and 14 for my parents, and they will never cruise RCCL again either.

Emotional distress is the least of my consequences. I have been emotionally and physically sick about this entire thing all day. There was nothing I could have done different, they should have allowed me to cruise since it is obviously their error. Not to mention being out 50K frequent flier miles, $100.00 if I wan to buy them back and $400.00 for a new airline ticket for someone to use my spot on the cruise-

We took the Majesty Of The Seas on April 6th for a 4 night cruise. I should've known what I was in for before we even left the airport...we were told the buses run every 20 mins from the airport to the seaport. My 9 year daughter, after waiting 45 mins, politely asked one of the RCCL reps how long it might be for the bus to arrive- the lady told her she was busy and didn't have time to talk to her. Nice, huh? When the bus DID finally arrive, this driver had the nerve to ask for tips and stand there with his hand out, like a panhandler, as we exited the bus.

This was our first cruise and had no idea of where to go or what to do. We got through the cattle call baording process and upon arriving on the ship there was nobody to help us or advise us in how to accomplish the numerous things we had to do in first arriving onboard. We got to the stateroom and it was nothing like what was pictured in the online 360 degree pictures they offer. Bait and Switch!

One of the problems we had was that despite booking this 14 months in advance, we didn't have a table assigned to us for dinner. We were told this wouldn't be a problem, just see the Maitre De at the host stand. We arrived for 6PM dinner seating and I stood in line for 30 mins- to be told that there wasn't any space for us. I made it clear rhat wasn't an acceptable answer and they 'suddenly' found a table.

The biggest issue I had with RCCL wasn't these misteps, which were mostly corrected- but with the conflicting inofrmation I recieved from their Guest Relations people. Nothing we were told by them turned out to be true- and these are supposed to be the Custimer Service experts. When we arrived at home I called the Customer Service number and the first person I spoke to, Alberto, was dismissive of my situation. He saw the lack of a greeter at the entry to the ship and the absence of assistance for 1st time cruisers as not being a customer service failure. He also responded to my dinner situation by saying I've cruised 10 times and never had that happen to me- essentially calling me a liar.

I asked to speak to his supervisor and all she would do is offer the company line of 'were sorry' The dining staff and stateroom attendand were happy and helpful. the rest of the staff at RCCL were condescending and unhelpful- worse they just don't give a 'flip' about their job or the guests on board. Their attitude is that their filling the ships, so they don't care if you come back or not. The inference was shame on you for being stupid enough to sail with us. I won't be that stupid again. Next year and in future years, we'll go back to Disney or sail on Disney Cruise Lines- that's a company that undestands customer service and treats their guests with a level of respect, importance and superior service. Disney treats their customers in a way that makes them feel like they matter. Their helpful and attentive! RCCL is as bad, if not worse, then the airlines.

None- I asked and they refused to offern any compensation. They just don't care. The consequences were that I spent my valuable vacation being aggrevated and frustrated.

As a loyal Diamond member of Royal Caribbean, I enoyed through the years the many amenities the line offered. When an opportunity came up to sail with a charter group on the Freedom of the Seas, I was thrilled. I selected this specific charter simply because it was a Royal Caribbean ship. On January 25, 2009, I sailed on the Freedom. The coston for my trip as a single as $3,860.00. During my last two days on the ship, I developed a mild case of diarrhea. Eager to enjoy the rest of my cruise, I went to the onboard physician to obtain Imodium or a similar medication as they do not sell most over the counter medications in their shop.

When I told the physician I had mild diarrhea, I was informed Royal Caribben guidelines require quarantine for any patient that has diarrhea. I felt this was a bit excessive. After all, I had no fever, no stomach pains or any other symptoms other than the mild diarrhea. While speaking with the physician I was told the policy was to reimburse passengers for the cost per day for the number of day they were quarantined. I received notification and was sent a future credit of $160.00 for the two days I was quarantined! How insulting was THAT? I wrote back to them and they replied they had regretted my dissatisfaction and had nothing further to add in the form of resolution! They said they regret if there was any residula disappointment regarding their final decision! Imagine, after all my years of being loyal to them!

Shame on Royal Caribbean! My family has been planning our first ever cruise since May of 2008. We were all set to go on our cruise on Monday March 23rd. Unfortunately our 6 year old son who had blood clots at birth, resulting is a stroke, the loss of one arm, cerebral palsy, and epilepsy had a severe seizure the day we were to fly to Florida. Chases seizures have always been controlled with medication and weve never had any problems in the past. We ended up spending the day in Riley hospital for children. Our sons neurologist recommended that we not take the cruise since we didnt know what caused this seizure to be so severe and the risk of him having one at sea and having to be air lifted out was too great. She wrote us a note to give to the cruise line stating her recommendation that he not go and told us she thought they would be understanding of our situation.

We of course we were all devastated that the trip we had been planning for almost a year would not happen. I called Royal Caribbean and quickly found out that we hadnt purchased trip insurance, which obviously was a huge mistake. I explained why we couldnt go and was transferred to Annie in the resolutions department. She offered to give us 200 a person in vouchers that would have to be used in a year. I explained to her that we didnt think we would ever be able to take a cruise with him and even with the 200 dollars in vouchers we would be still be losing 1,500 dollars on the cruise. She told me that was all she could do and that I needed to let her know no later than 2 days at the most so they could RESELL my rooms!

Can you believe that? Why would I care if they got to resell my rooms if they werent giving me my money back? She even asked why all four of us werent going on the cruise if it were just 1 child. I couldnt believe what I was hearing! Like I would leave my child home and go without him? I decided Id wait 2 days and call back because I didn't want them to be able to sell my rooms if they weren't refunding me. This time I spoke to someone else and told her what Annie had said. I asked to speak to a supervisor to see if theyd be willing to give us the money instead of a voucher or consider refunding all of it.

The supervisor REFUSED to even get on the phone and speak to me. She told the lady on the phone to tell me the offer was firm and it was all they would do. I cant believe that Royal Caribbean doesnt have better customer service than that! I've never had a supervisor refuse to speak to me. That was pathetic! We lost 1,500 dollars on the cruise.

Avoid Royal Caribbean if you expect any service recovery after a bad cruise. RCCL is not a bad cruise line, at least in our first 14 cruises with them. But our 15th cruise was a disaster: On arrival, our bathroom was flooded and our cabin attendant had no clue as to his responsibilities (soiled robes, no amenities for our diamond? status, no pool towels, no ice, and finally he hid the appraisal form at the end of the cruise, thinking that if we found it he would not get good marks!). The casino charges 3% even before you make your first bet. Any experienced player recognizes that the casino has a huge % advantage in normal play.... adding 3% to that is absurd (NCL, for instance, has no such charge).

For four prior cruises, we were seated at a table for four in the dining room, despite our requests for a 6 or 8 person table. We did not complain... but on this cruise, we did ask for a larger table and the head waiter was not helpful.. in fact borderline annoying. The clincher was that the other two guests scheduled for our table never arrived... so we ate alone for seven nights.

When I returned home, I sent a careful letter of dissatisfaction to the executive section of customer service at RCCL. I received three phone calls from a very slick and sophisticated customer service rep... one of their best I am sure. She told me that, after 14 cruises with them (no complaints), compensation to us was two restrictive certificates in the amount of $52.00 each.. $104.00 total! I could not believe after spending tens of thousands of dollars with RCCL their response as service recovery for one really bad cruise was $104.00!

I challenged that as not being a proportional response, common in the industry, and the customer service rep blew me off... well, what she really said was that she would buy me a bottle of wine on my next rccl cruise. Goodbye, RCCL.... every bit of good that you did on our many cruises with you has been destroyed by a lack of service recovery. NCL is going to benefit from your decision...just booked two cruises with them.

2-22/3-01 we were aboard the freedom of the seas,for one of the many cruises we have taken with royal Carribean we are crown&anchor society diamond members.We booked a balcony room.We love to sit on the balcony and to sleep with the balcony door open.This time we could not do this because of smokers.We understood these were non smoking rooms we feel our rights were violated.

We also have a complaint against the general store.In your news letter found in our cabin Absolut vodka was advertised for two bottles for $19.95 clerk in store stated that was an old news letter and charged us $21.95.We returned to our cabin and returned to the with the ad.We were reimbursed.We have never had problems before on previous cruises.We spent a lot of money and were disappointed.

My wife got food poisioning from the midnight buffet on the Grandeur of the Seas on Saturday, January 31st, 2009. I reported it to Trejo-Valadez at the Pursers desk the next day and she was condesending. I wrote a letter to the VP of Hotel Ops at the address above and only received a generic response stating that they hope I do not stop being a RCL customer over this.

My wife was vomiting for days afterward and missed work upon return to the US

The casino charges 3% even before you make your first bet. Any experienced player recognizes that the casino has a huge % advantage in normal play.... adding 3% to that is absured (NCL, for instance, has no such charge). For four prior cruises, we were seated at a table for four in the dining room, despite our requests for a 6 or 8 person table. We did not complain... but on this cruise, we did ask for a larger table and the head waiter was not helpful.. in fact borderline annoying. The clincher was that the other two guests scheduled for our table never arrived... so we ate alone for seven nights.

I challenged that as not being a proportional response, common in the industry, and the customer service rep blew me off... well, what she really said was that she would buy me a bottle of wine on my next rccl cruise.

Goodbye, RCCL.... every bit of good that you did on our many cruises with you has been destroyed by a lack of service recovery... NCL is going to benefit from your decision...just booked two cruises with them.

Avoid Royal Caribbean if you expect any service recovery after a bad cruise. RCCL is not a bad cruise line, at least in our first 14 cruises with them. But our 15th cruise was a disaster: On arrival, our bathroom was flooded and our cabin attendant had no clue as to his responsibilities (soiled robes, no ameninies for our diamond? status, no pool towels, no ice, and finally he hid the appraisal form at the end of the cruise, thinking that if we found it he would not get good marks!). The casino charges 3% even before you make your first bet. Any experienced player recognizes that the casino has a huge % advantage in normal play.... adding 3% to that is absured (NCL, for instance, has no such charge).

For four prior cruises, we were seated at a table for four in the dining room, despite our requests for a 6 or 8 person table. We did not complain... but on this cruise, we did ask for a larger table and the head waiter was not helpful.. in fact borderline annoying. The clincher was that the other two guests scheduled for our table never arrived. so we ate alone for seven nights. When I returned home, I sent a careful letter of dissatisfaction to the executive section of customer service at RCCL.

I received three phone calls from a very slick and sophisticated customer service rep... one of their best I am sure. She told me that, after 14 cruises with them (no complaints), compensation to us was two restrictive certificates in the amount of $52.00 each.. $104.00 total! I could not believe after spending tens of thousans of dollars with RCCL their response as service recovery for one really bad cruise was $104.00!

I challenged that as not being a proportional response, common in the industry, and the customer service rep blew me off. well, what she really said was that she would buy me a bottle of wine on my next rccl cruise. Goodbye, RCCL. every bit of good that you did on our many cruises with you has been destroyed by a lack of service recovery. NCL is going to benefit from your decision...just booked two cruises with them.

We were talking to one of the female sales people and she made a bad comment about us being from the US, that Canada had better medical and that the USA was filthly and would be embarrised to come from such a country, (she is canadian) she was very rude and unprovoked. I reported her to her boss and the ships head for floor sales. They did apologize but it truely ruined the last day of my cruise.

I purchased a Pentax Optio E50 for $174.00 plus $24.95 for the memory card the last few days of my cruise on Brilliance of the Seas on December 4, 2008. When I got home and had the prints developed, I was amazed at how bad the color was, all yellow and hazy. I have sent a letter with pictures to Starboard Cruise Services on January 9th but have not heard a word back. I am stuck with a defective camera and I hope something will be done about it, I have been a loyal Royal Caribbean cruiser and I would hate to have my loyalty ruined over this matter. I believe I should have my $204.90 returned as soon as possible.

My wife and I just returned from a seven day cruise on the Voyager of the Seas. Our experience was wonderful!!!! Everyone was so nice! All the staff really did their best to make us happy. I would heartily recommend that every American book a cruise with Royal Carribbean. You will not be disappointed. The experience of a lifetime a week long parrrrtttyyy!!!!!

We've cruised on Royal Caribbean Cruise Lines 10 tens, meaning we're frequent cruisers. This last cruise, jewelry was stolen from my suitcase in my suite on board a RCCL ship. I noticed it when I was at the airport waiting for a plane home. I wanted to go back to the ship, but was discouraged from doing this by the RCCL personnel waiting for incoming cruisers at the aiport. When I returned home, I immediately called the ship on a ship-to-shore call, which cost me $150. The man on board the ship promised me the matter would be looked into and they would send me the report via e-mail.

Well, I never heard from the man again and never received the report. When I called the customer service number, I talked to another man, who told me that the matter had never been investigated, that's why a report hadn't been sent to me! Later, I returned home to a message on my recorder telling me that the matter had been investigated, but no jewelry had been found. The woman's tone was curt and dismissive, as if it was my tough luck. I then called back and spoke to Piper, who promised to send me a letter for insurance purposes.

This is now almost 3 months on, and we only had 3 months from the incident to file a claim on our credit card. The letter never arrived, when we checked further, it had been sent to the wrong address! A second letter promised by another rep. never arrived either. A fourth call to another rep. elicited the response that they would FAX us a copy of the letter. We don't have a FAX, so we requested they send it to the nearest Kinko's and we would pick it up. Kinko's never received a FAX from RCCL even though RCCL assured us they sent it twice! We're now awaiting an e-mail copy of the report, which RCCL assures us will be sent via e-mail. We have about a week to fill out all the appropriate paperwork in order to receive a partial refund on our credit card, which guarantees all purchases up to $1000.

We feel we were violated by the theft, then by RCCL five more times when they promised to help us take care of the matter. Won't cruise with RCCL ever again, if they treat very frequent cruisers like this, when we've spent hundreds of thousands of dollars on their cruises, how do they treat people cruising once or twice in the cheapest cabins?

People don't realize that the employees of the cruise line on board the ship don't actually work for the cruise line, they work for a sub-contractor of the line, that's why the line can disavow any responsibility for the employees' actions. You basically have to cruse at your own risk, and we're not willing to take that risk on RCCL anymore, no matter how well-priced the vacations are.

They would not help. PLEASE help. She is young and in college and needs this for her support.

Explorer of the Seas was apparently being reconditioned while we were on a cruise to Carribeans. Exposed to construction, paint fumes, chemical fumes, glue, fine dust particles on cruise for approxiamatley 7 days. No ventilation, fans, etc. Some of the maintenance workers wore respirators.

It was like we were trapped in a home under construction and breathing in all these toxic fumes. Dull headaches, flu-like symptoms, areas closed off, had to constantly go up and down elevators, went to front desk 3 times to complain, complained to maintenance workers, and one man in charge of maintenance workers, dining room head waiter.

I spent more then i should have one my cruise, when they assumed i could not pay the bill. They locked me up in the isolation unit of the medical area. i was kept in a room with 24 hour security. this room contained all kinds of medical supplies, medicines, syringes, medical files and equipment. They tried to have me commited once we came to port. the sherriff came on board and laughed. they held me against my will for over 20 hours locked in a room. they also gave me some pill which they wont disclose. The morning of debarkation they gave a bill also for $730.00. this cruise line has several other matters like this pending according to an Attorney i spoke with.

blood pressure rised. loss of freedom. fear of safety. mislead by cruise staff. punished for gambling too much.

I cruised 2x and thought they were more than incrediable. Great food & hapy smiling service. Everything a vacation should be. -AND MORE. Now I'm not saying at times things are not perfect, but each Royal Caribbean Cruise ships serves up to 3,000 passengers PLUS Crew (another 2,500 ) per day and that alone is a feat! Kudos to you Royal Caribbean for doing a superior and way above average job.

One room received was near the disco even though they had a 4 year old child. When they asked them to turn the volume down (at 1am) they were ignored. This went on all week. Our room was not cleaned properly, the food was average at best compared to other cruise lines we have been on. There are alot of complaints and someone should review these complaints and rate cruise lines for those of us who have not travelled on them before.

We had 3 cabins and because my brother-in-law, his wife and child were deprived of sleep it ruined our vacation. They had to nap during the day which meant they did not go off the ship with us.

Order Romance package on cruise line. Had to complain 3 times to get it to room. Got Sick on the food and was charged $1932.00 for using their doctor on board. We could not get my wifes card fixed until Wed of a 7 day cruise and missed the wine testing. They would not do anything for us.

Cost of doctor. Did not receive what we paid for and were promised.

Keep it short. Wondering if anyone else on a cruise bought the weight loss drugs pkg. I started taking the first two bottles as directed and started having immediate reaction of pain in joints (knees and elbows) so I stopped taking - to see if this was the cause - got a little better but still hurt. Then took another two days worth and pain came back immediately and much worse. I've stopped taking the pills all together but pain resides. I remember the trainer was going to having a knee replacement that next weekend and was having some obvious pain from back issues - I too have noticed more back cracking now...What to do>?

Every thing was great, but at the end we forgot my wife's wallet in the safe, (this was open) 1 hour after we got off the ship we call at the lost and found department, they said not to worried they will call back with 24 hours , they never did call back, we try several times to call and get information they keep telling us no to worried 90% of the cases they fine the lost articles, any way we wait for for 6 day never receive a call, on the day 6th I call one more time , and all they said was lost , I think is no reason to get lost if we call 3 hours before the new people got on board that means the employee who talk with me had time to call the ship and get my wife wallet, I feel the case was not handle properly, so to bad I feel like I got robber by the employees of the ship!!!!!

We lost $200** cahs and all creditcards and identification ID ,what become to be abig hussel

I am one of 8 women that gave up our Balcony cabin, as you were over booked. We did it gladly as we were offered $ 1000.oo back, we were told we would get it back, before or just after we got back. Now our complaint is, some of us that put it on our credit card, received it right away. The rest of us that paid cash are still waiting. We do not think this is good business, on the part of the cruise line. We want to know when our Travel agent, will receive the checks? We are very unhappy with the Royal carribean.

Had no housekeeping on this ship. Two dinners ruined...first one dumped sour cream on my potato as I was saying NO, suffered severe allergic reaction, got hives and was in bed for 15 hours. Second day no housekeeping again I called housekeeping and they brought me trash bags and watched me clean my own room. THe Very worst health problem???? RCCL does not have fitted sheets for their staterooms (which I paid much extra for) Even worse, they do not have mattress pads on the beds and every morning I woke up to find myself sleeping directly on a filthy dirty stained mattress. This made it very difficult to sleep no matter how i tried to fix the sheets.

When you enter the ship your photo is taken and it shows up any time you try to go anywhere on the ship. In the Viking Lounge (for 18 yrs and over) my son was refused entrance because it was not him in the picture. He asked them to retake it to no avail. THe dining room had filthy waterstained glassware and most of the public restrooms were out of all needed supplies. I complained to housekeeping only to be ignored again. There werehousekeeping problems and since my room was not dusted or vaccumed I had to buy inhalers due to the dust in my room and had to buy more Benadryl.

I met with guest relations twice and was lied to about my waiter being changed in the dining room. When I asked how that happened I was told there were communication problems between the staff. I did not eat for the first two nights and left the ship on Thanksgiving Day because I was ill and so was my son. I had to do this at my own expense. It was suggested by RCCL that my family leave the ship before the Thanksgiving celebration. We were taken to the airport in Puerta Vallarta and had to arrange all our own transportation home. This cost me an extra 550.00 and I was never allowed to view any charges that were charged to my Visa but the ship put 750.00 on my card. I have asked for copies of all purchases. So it was a terrible and very expensive nightmare.

550.00 for flight home 95.00 immigration tax Physical damage: 15 hours of illness suffered by myself due to allergic reaction from sour cream. I had to buy purchase inhalers and more benadryldue to the romm being dirty and my allergies to dust. My son and I both came home with respiratory and gastrointestinal problems. Even our meeting with the hotel director could produce any changes at all. I have had to be on a higher dose of antianxiety medication pills after this experience and my son is ill with a throat infection.

My wife was very upset, screaming & crying not knowing who this guy was. I phoned reception & objected strongly. My wife received no opoligy whatsoever. this ruined the rest of our trip. if we were in England I would have called police.

A few years ago we went on our 2nd Royal Caribbean cruise. During the 9 day trip I contracted an upper respiratory illness. I went to the infirmary (during regular hours, nothing emergency about my illness) only to be charged $247 for 1 rx of amoxicillin. This is among the least expensive antibiotics. While I was there, an elderly woman was crying in the waiting room with her family. Apparently she was in for treatment a few days before & an rx for water pills was dispensed. She was charged over $700 for a few pills, forced to sign some papers threatening to take her house if she didn't pay. She & her family were just a mess over this horrible experience.

When I returned to the states, I contacted my insurance carrier & they reimbursed me. I also contacted RC Cruise Lines who told me that the medical staff can charge whatever they want for their services. They are contracted by the cruise line and don't control their prices! Talk about piracy at sea. That's a disgrace. My advice--refill all your rx's before leaving on one of their cruise ships!

mary and i were in wheel chairs upon disembarcation. we were where we were suppose to be at 7:00am. we had a 10:00pm flight out of puerto rico. finally at 7:30 am someone showed up. we were pushed to an exit and waited for the ship to clear the port of authirity. we collected our bags which were put on a truch and we waited a gain. we arrived at the terminal at 8:50am and told our luggage would be along in 10 minutes. we waited 25 minutes and still no luggage. we had to choose between waiting for our luggage or missing our flight. we were told it would be on the next flight out.

we arrived home on nov.9th. our luggage arrived yesterday on the 17th at a cost of $80.70 for mine and $74.42 for mary. This is ridicilous! royal caribbean handled the flight arrangements for our trip. why didn't you check for that and send them on our airline. we would have had them the next day at a charge of $15.oo each? or at the very least call the phone number on the tag and ask us who our carrier was. I had to make phone calls every day to try to find the luggage and try to find out what was going on.noone seemed to know.

There has to be an easier, qicker and less expensive way to do this. you turned what was otherwise a lovely vacation into a nightmare. it was as if once your trip is over royal caribbean does not care about you anymore. i feel we should be reimbursed what we had to pay to get our luggage home, minus the $15.00 we each would have had to pay if your truck had been on time. i suggest that you need to make some changes in your disembarcation policies to make sure the people who early flights do not have this same problem and a different policy for getting the people their luggage in a timely mannner. also your people should be able to have this information alot quicker than they did. thank you,

My family and I booked our first cruise with Royal Carribbean. This was a nine day cruise out of New Jersey. This cruise was to three islands that ended up being two due to problems in Labordee. We were stuck on the ship for seven whole days out at sea. The name of the ship was the Explorer of the Seas. There were people getting ill and vomiting due to the lenghty time on board and rough waters at times. Emesis bags wrem placed in the stairwells to solve the problem and the infirmery was available for motion sickness medication. There were children vomiting in the dining hall(WindJammer Cafe) and the people eating in proximity of the emesis were not moved!

My son was also registered in their Voyager activities on board. I went to pick him up on a particulary rocky sea day and was told children were getting ill and needed to leave. They kept the other children in this environment which is completely enclosed with no air circulation.

The morning we were to port in Labordee the isalnd was cancelled due to a strike , so we would stay out to sea. Now, all four thousand or so passengers including 800 children all went to the ship's top decks to enjoy outdoor activities. One of the two swimming pools were drained the night before due to a child vomiting in it. The pool was refilled quickly due to the complaints and it being a scorcher. The pool was pressure washed and refilled and people began to swim. These are just a few things I noticed on this trip regarding sanitary condition.

The boat docked back in New Jersey on Sunday , November 9, 2008. My son started to get ill that evening around ten p.m., by eleven p.m., he fell to the ground with stomach pain and had projectile vomiting. Three hours later he had to be admited to the hospital for acute abdominal pain, vomiting , and dehydration. The culprit Norwalk. I called Royal Carribbean and spoke to two customer service representatives and one literally told me it was too bad. I asked her if she knew what it was like to hear an eleven year old who was to weak to stand up yeling Help Me! She had no empathy and told me the ship was not responsible for his illness and no reimbursement will be made for any hospital bills or bad experience while sailing with Royal Carribean. I did not let her even finish. I told her I would call the CDC, so others could be informed or to find out if there were any other complaints. I then hung up.

My child is still in the hospital with this virus and can not eat. I do not think as a result of this experience we will ever go on a cruise again. The emotional trauma we have experienced and our son's physical trauma with the virus he has brought back as a direct result from this cruise. Never again!!

Just completed our 16th cruise with Royal Caribbean and NO problems so far. Although some of the complaints I've read here are probably justifiable there are some issues that are the responsibility of the traveler. Such as: knowing the on line log in deadlines prior to the cruise, arrival embarkation rules (for security reasons these are mandated by agencies of the Federal Government DHS, etc.). Denied boarding means the traveler Or his/her agent, didn't properly inform themselves of Department of Homeland Security (DHS) regulations on embarkation.

The cruise lines are mandated by Federal Law to conform to them as long as they are berthing at United States ports. Cruise line gift certificates include instructions for use and are NOT responsible if a customer doesn't follow the instructions. As for dirty ships, all cruise lines that visit US Ports are held accountable to the US Govt. Center for Disease Control Vessel Sanitation Program and are inspected by the CDC. It's highly recommended that travelers buy travel insurance that covers any event that may occur. read the policy before purchasing

Took the Panama Canal cruise 10/17/08 to 11/02/08. Stateroom not as pictured on web site, not enough storage for 16 days. one of the ships propulsion sys. was working only intermittently. ran on one propeller a good amount of the time. Mildew smell in buffet and lobby very strong. Had to stand in land 45min to 1 1/2 hrs to get off the boat at ports of call and 1 to 2 1/2 hr (in rain or 90 degree heat)to get back on because they would have only 1 line.

The boat was generaly dirty with curtains hanging off rods, rust in baths, ceiling leaked in places when it rained, ac ducts dirty causing red eyes and coughs. Laundry ruined a shirt. Painting dining room during lunch. Apparently someone at the guest relations desk stole my credit card number and someone tried to use it in Louisiana when I was in FL.

Made for a very uncomfortable vacation for $3700. Had to cancel CC and Royal Caribbean owes me a credit of 374. which cannot go thru until new card can be issued.

I went on my 3rd Royal Caribean Cruise back in April 08 aboard Liberty of the Seas. My parents' luggage was lost by the cruise line and they refuse to reimburse them the fair value of what they lost. We opted to use the cruise line's baggage handling services from the airport. When we arrived at the ship we saw my parents' luggage being unloaded from the bus to be put on the ship. That was the last time anyone saw their luggage.

When my parents inquired about it on the boat they were given the run around and told many different things on many different days. Upon leaving the ship they inquired about how they would get reimbursed for the loss. To make a long story short after months of paperwork and phone calls, etc., they were sent a check for 1/20th of the value of their luggage.

My parents are honest people in their 80's and were only expecting to be treated fairly. I found Royal Caribean's actions towards my parents to be shameless if not downright abusive. My parents lost approximately $800 dollars of some of their best clothes, shoes, etc.

On arrival at the Port, and embarkation check in, the woman behind the counter said my granddaughter could not get on because she did not have the right Birth Certificate. My granddaughter had a certified Birth Certificate from the hospital she was born with the date time and her parents signature. On the back of the certificate, she had her foot prints. She also showed them her drivers license and her social security card. The lady was adament about not letting her on and had quite an attitude. My signifant other and I had a passport and we were told we could meet the cruise in the Bahamas.

I asked what was I supposed to do with my granddaughter and she told me it was my problem. I told her I was not leaving my granddaughter on the street while I went on a cruise. ( how assinine) I had booked this cruise for my other half for his 80th Birthday which is October 21st. We drove from above Atlanta, Georgia and the gas was hard to find and very expensive. Us geriatrics, can not afford this kind of money on a fixed income and not get a thing out of it, but aggrevation and frustration. I would like a refund of the money spent or another cruise by Royal Caribbean. It just so happens, the Birth Certificate shown had been used on Carnival Cruise lines many times. We were set to sail Sept. 29th.

Thank you for your time and any help you can assist in

Basically I am not a world traveler. call me naive. so we booked our criuse that leaves out of long beach, ca and goes to enchenada mexico with stops at catalina and san diego. I read the information booklet that they sent and I did not understand if I was ok with just a drivers license or if I needed a birth certificate as well so I TOOK thier advise and called their 800 number for information from them the experts. I and my wife listened very carefully and took notes. I asked the question and the customer service person told me I was ok , however to be carefull becasue if I got left behind in Mexico with out my birthcertificate and DL only there would be problems.

day of the criuse we show up early and ready to get on the boat. They informed us that there is no way to get on this boat with out passport or birth certificate period. I explained the situation and tough. ok...but you told me it was ok....too bad. so they removed our baggage and I called the infomation number again. The first lady i spoke with said well if you can get it we can get you on the next ship with it comes back however our service center in FL is closed today due to tropical storm...call us back.

Called the center back next day and talked with them there. went thru two adgents and bottom line the first person I spoke to wasn't authorized to offer me to get on another cruise. Secondly even if we told you that a birthcertificate wasn't needed you should of known and there is nothing we can offer you for our misinformation have a nice day. Look if I was late... my fault. If we tried to break the law somehow... my fault. But when I didn't understand the booklet they sent me and I called them for a deffinitave answer they gave me the wrong advise....

They one lady said that all CS coversations are recorded the last lady the closer said only some are. OH ok yet more mis-information? I am not asking for anything like upgrades... just something back. if for one second I thought I needed my birth certificate I would of showed up with it in hand or I wouldn't of taken a week of work, dropped of my dog and daughter for a week and drove 5.5 hours. How fair is that? I would take a credit or what ever but this was in part a LARGE part their fault period. I would straongly recommend that no one does any kind of trip with Royal Carribean Inc.

we stayed in Cali for 4 days and tried to make the best of our botch vacation. I want my 780 bucks refunded or a credit for both our party and my step sons party because based on our information he didnt have his birth certificate either.

My daughter and I took a cruise and left behind a portable DVD player in the cabin. While on the bus from the ship to the airport we realized we had left the item. The bud driver called the shiop and they stated that they were cleaning the rooms. The cruise lines claims it was not found, and we are not covered for the item.

Subject: WARNING - DO NOT EVEN THINK OF GOING ON A CRUISE WITH ROYAL CARIBBEAN CRUISE LINE! IT WILL BE YOUR WORST NIGHTMARE! The purpose of this letter is to explain what happened to my wife and me regarding our Royal Caribbean Cruise Line vacation on the boat Rhapsody of the Seas that we took in May of 2008 and the disastrous service we received by RCCL. Our itinerary that was given to us by RCCL was to depart from Shanghai, China at 5:00 p.m. on 7 May 2008 and end up in Seattle, Washington at 7:00 a.m. on 23 May 2008. I would like to add at this point that my wife and I have taken at least four wonderful cruises with the Celebrity Cruise Line before this one. We will never go on another Royal Caribbean Cruise Line again.

Upon arriving at the Shanghai airport before noon on May 7, 2008 we obtained the services of a Chinese/English speaking person at the airport to assist in coordinating our transfer to the International Cruise Terminal in downtown Shanghai where we were to board buses to the ship (about an hour away). The purpose of obtaining the services of the Chinese/English speaking customer service person was to ensure that the transfer would be done correctly and timely. Then both the Service person and I called the local telephone number provided me by RCCL and contacted the "RCCL Chinese Handler" at the International Cruise Terminal that was located in downtown Shanghai, China. Both the Chinese/English speaking Service person and I were told by the RCCL Chinese Handler that we needed to be there by 3:00 p.m. because the ship sailed at 5:30 p.m.

Then the Chinese/English speaking Service person that we had obtained, proceeded in securing a taxi that would get us to the International Cruise Terminal in downtown Shanghai by 3:00 p.m. She, the Chinese/English speaking Service person, instructed the cab driver that he had to get us to the International Cruise Terminal in downtown Shanghai no later than 3:00 p.m. We arrived at the International Cruise Terminal in downtown Shanghai at 2:20 p.m.

When we arrived at the downtown International Cruise Terminal, the RCCL Chinese Handler told us that we should have been there at 2:00 p.m. and that we were 20 minutes late. Both the Chinese/English speaking Service person and I had clearly heard the RCCL Chinese Handler to specifically say we needed to be there by 3:00 p.m. Furthermore, the RCCL Chinese Handler told us that it was too late to go to the ship on the buses. However, there were buses still there with cruise passengers loaded and engines running which had not left yet for the cruise ship. When we mentioned that to the RCCL Chinese Handler, she remarked that we had to go through immigration and that the immigration people had already left.

However, we had all of the required documents and it was later learned that none of the passengers had gone through immigration at the downtown International Cruise Terminal but had gone through immigration at the pier while boarding the ship, exactly as was explained in the boarding / ticket information provided to us by RCCL. We also asked for the location of the ship so that our cab driver who was still waiting, could take us there, but she refused to give us the location of the ship. I did ask the cab driver to take us directly to the ship but he did not know where the ship was.

What is noteworthy is that we were at the downtown International Cruise Terminal at 2:20, 3 hours and 10 minutes before the ship sailed according to the RCCL Chinese handler, and were told we were too late, when clearly there were other passengers there on buses which had not yet left the terminal for the boat, and our itinerary documents specifically read that you should be at the boat at least 30 minutes prior to departure. After arguing with the RCCL Chinese handler for a few more minutes, she left us, and without any other recourse, we had to go back to the airport and find a way to meet the boat at the next port of call, which was Busan, South Korea.

We took the taxi back to the Shanghai airport. We purchased airplane tickets to Busan, South Korea that was to depart the following day. Then we had to get a hotel for the night. The next morning 8 May 2008 we went back to the Shanghai airport and flew from Shanghai to Busan, South Korea. Then we had to get another hotel for the night in Busan, South Korea because the boat would not be arriving in Busan, South Korea until the following day on 9 May 2008. I would like to say at this point, that except for the very rude and impolite behavior shown to us by the RCCL Chinese handler, all the Chinese people that we came in to contact with, were just wonderful and gracious. I would love to go back to China to visit anytime.

Then on 9 May 2008 we finally met the boat in Busan, South Korea. Upon arriving at the boat, we were initially ignored by all of the boat's crew and were given no help or assistance with our arrival or the handling of our luggage from the taxi. After just going through all of the misery of the last two days because of RCCL, I quickly and demonstrably asserted myself and demanded proper service as was a right that we were entitled to. They immediately seen that we were not going to allow them to push us around any longer and started to acquiesce to our needs. We finally got on board the boat and checked in to our balcony suite. We hoped that now we could finally relax and start to enjoy ourselves, but now for the rest of the story. I would like to again preface a point before listing the remaining negative aspects of our trip. Namely, the boat's regular working personnel, such as our cabin attendant, waiters, room service, and so forth were very nice and cordial. However, the management left a lot to be desired.

The food in the buffet restaurant and the main dining room was a big disappointment. The quality of the food seemed to be okay, but the preparation and taste was just bland. They kept letting the food run out so that you had to wait a long time for them to bring more, or you had to decide to get something else before it ran out. The milk that they provided was boxed milk with Chinese writing on it, and it had an objectionable taste to it. If you wanted cereal to taste halfway decent, you had to go around and collect a bunch of the coffee creamers that were made of half-and-half and use it for your cereal, or any of the other food that normally you would put milk on. The meat was tough and tasted flat. Nothing seemed to be seasoned for taste. The vegetables were tasteless. The ice-cream was cheap and full of ice. The only decent meal we had on board the boat was the last meal the night before we got off in Seattle. Somehow someone figured out how to season and cook a meal on this last evening.

You would not believe the taste of the food from the hamburger, hotdog, and pizza grill. It was just disgusting. How can anyone screw up a hot dog? They sure did. The hamburgers were absolutely tasteless. The pizza was an abortion. You would think that there had to be a supervisor assigned to this grill. As I noted earlier, the meat they had was probably okay but they did not know how to cook it. For crying out loud, if I was the supervisor of the grill, I would have the best hot dogs, hamburgers, and pizza in town. If nothing else, I would have at least fried the hamburgers in bacon grease to give them some flavor. I would have cooked the hot dogs in a flavored broth of some sort to give them some taste. I would have put more than a couple of pieces of pepperoni on the pizza. Even the cheese pizza was just terrible.

Anyway, that was our experience on the boat for the fifteen (15) days we were on board. Remember, we missed two of the days. So most the people had to suffer through this for seventeen (17) days. By the way, when we left the ship, we did fill out their comment form that they gave us and told them these exact comments. We have never heard from them regarding this.

I also would like to point out the lack of maintenance on the ship. There was rust coming from everywhere. The wood railings were neglected and needed sanding and varnishing. The toilet in our suite backed up and required maintenance on at least three occasions. It was simply a shame to see this boat and such a huge financial investment it is, not being taken care of or maintained properly.

There are a lot of other issues that I could expound upon but I guess this is long enough already. Therefore, our recommendation is to stay as far away from Royal Caribbean Cruise Lines as you can. If you want to cruise, we can personally recommend doing it on Celebrity. I am sure, or sure hope, that there are also other lines out there that do a good job.

I also received a letter from RCCL indicating that they have no responsibility whether or not they are the cause of the problem. They then went on to blame everything on U.S. Customs and Immigration even though they (U.S. Customs and Immigration) had no involvement in this particular matter.

Our hotel accommodations in Shanghai = $129.66. Our dinner expenses = $95.13 plus $12.42 credit card foreign transaction fee. Airline ticket to play catch up from Shanghai to Busan (Pusan) Korea = $557.16 plus $16.71 credit card foreign transaction fee. Our hotel accommodations in Busan Korea = $57.43. Our dinner expenses = $25.84. Our taxi fare from Pudong Airport in China to the passenger terminal in downtown Shanghia, and back to the Pudong Airport ($100.00 cash each way) + $200.00. Therefore the total comes to $1,094.35. This does not count all the time and aggravation they caused us, let alone the lack of respect and common courtesy afforded to us as their customers.

This letter is to describe an incident that occurred during our cruise on the Royal Caribbean ship Monarch of the Sea. My family and I were part of the Celebrity Dance Cruise from June 23 through 27, 2008. The cruise went from Los Angeles, California to Ensenada, Mexico and back. Prior to the cruise, my son, Jason, sprained his ankle. He is a middle school teacher in Dallas, Texas, and had participated in a student-teacher basketball game at the beginning of June. Although he was on crutches, my son decided to come along on the cruise.

During the boarding process, Jason was given a wheelchair and allowed to board ahead of other passengers. However, he was whisked away and no other family members were allowed to go with him. We were not told that at least one of us could have gone with him. We had his crutches with us. By the time we got on board, he had been on the ship for a while, sitting on a couch in the entry area. He used the wheelchair to get to his room but found it to be too cumbersome in the close confines of the ship. So he opted to use his crutches onboard.

On Tuesday, June 24, we docked in San Diego. We spent the day at the wild animal park. By the time we returned to the ship, Jason's foot was quite swollen and he was in a lot of pain. He went to see the ship doctor, who gave him some pain medication and told him to stay off his foot as much as possible. The next morning, June 21, we went to Catalina Island. There was a long line to get to the first deck to disembark for Catalina. Jason was on his feet in the crowded decks, waiting to get to the lower level. When we finally got down there, he asked the woman at the podium if he could get a wheelchair. Her name was Erica T. She very abruptly told him that there were no wheelchairs. He asked again if he could get some help getting to the island. She rolled her eyes and made a loud comment, "I don't believe this!" Then she proceeded to ignore us. By then we had lost our place in line and had to force our way back through the crowd and onto the tender. This entire time, my son was on crutches, keeping his foot off the ground. He was not given any help nor consideration getting onto the boat. When we reached Catalina, he had to wait for everyone else to get off before he could disembark.

Returning from Catalina, there were no provisions made for Jason to board either separately or ahead of the other passengers. And when we arrived at the ship, we again had to wait for everyone else to get off before we could board the ship. Generally, handicapped individuals are allowed to go first and are kept away from the crowd, so that they are not jostled and further injured. This was unacceptable. That evening, we went to the customer service desk and filed a complaint. We were called by an individiual in the customer relations department. He apologized and sent a note and a bottle of Merlot to Jason.

Overall, the way that Jason was treated on this cruise is unacceptable. He was handicapped and was not treated in accordance with the requirements outlined under the Americans with Disabilities Act. He was not provided with adequate access. Crew members were not helpful and were dismissive. Erica T. was rude and insulting. Sending a note from the customer relations department with a bottle of wine is not sufficient compensation for the poor treatment that Jason received on this cruise. I am surprised and disappointed in the way that Royal Caribbean handled this situation. I expected that they would be better prepared to accommodate an individual with physical limitations and that they would have been more professional in their interactions with my son.

Today (8/15/2008) my family and I had planned a trip on the Royal Carribbean Cruise line leaving San Pedro, CA. At approximately 4:30 pm we arrived in the parking lot of the cruise ship, only to be told that they were no longer accepting passengers. Apparently, there is a new policy from the cruise line that states that if you are not on the ship at 4:30 you will not be boarding. It did not matter that we paid our tickets, or that many of my family members came from the east coast to participate in our family event.

We were not the only one waiting in line, in fact there were approximately 15 cars attempting to do the same thing. There were 12 in our party and many of the other cars were full with passengers. We were told that there was nothing they could do about it and too bad. This is very poor customer service from a crusie line. They were not even willing to work with us, in fact they kept us on on hold for over an hour. It is unfortunate because as you see I am now blogging my story to every website. I will NEVER or any of my family members buy another cruise on the Royal Carribbean line. It is unfair and unjust. We paid in advance and did not receive anything for our money. In this ecomonmy where times are tuff we could not even get an apology, just too bad.

The gentleman at the entrance was rude and condescending. He did not want to help us at all by the way his name is DAN. The sad part is that we were there one hour and a half prior to departure. They had plenty of time to check everyone in. The saddest part is that there were children crying because they were told that they could not get on. Other passangers even got off because the party was incomplete and they could not join in on what many thought would be a happy vacation.

We paid over $5000. to Royal Carribean for a cruise that we were unable to go on

On our honeymoon my husband got sick with diarrhea & cruise dept said he may have a Noro-Virus. I did not get sick and we highly suspect it was food poisoning due to the short duration. We had horrible customer service on board about this experience and we told that we will receive compensation by being reimbursed for the days we were quarantined. They just gave us a travel voucher for only a small amount for a future cruise...not enough to actually take a cruise from their company. We requested for the money back and they refuse to do it.

Our cruise cost $2400, they gave $459 for a cruise for 2 people.

During the trip from 28 July to August 1 to Bahamas (Majesty of the Seas) exactly in Coco Cay, I left my photo camera in the beach bed, covered with a towel, while I was swimming and when I finished swimming and went back to the swimming bed there was no photo camera. I'm not sure if some body took it in order to kept the camera or to report it to the lost and found area, so what I want is your help in order to know if my photo camera appears (Casio Slim Silver Digital Camera with a black case) or what will happen because I had to spend 280usd to replace the camera. In my point of view maybe more security in necessary in the island. 280usd, that is the cost of the camera.

We booked our cruise thru Liberty travel Bensalem location to celebrate our Honeymoon.. It was a Nine day cruise on Explorer of the Seas which stopped in Bermuda, St. Martin, St Thomas, and San Juan. This cruise left on June 19th and returned June 28th. During this cruise we booked a excursion from the excursion desk onboard which would take place in St.Martin. This was the Rhino Raft excursion we are talking about. During this excursion our Rhino Raft engine went dead and being as how there was only one guide at the lead of Twelve rafts we were left drifting towards open water at the mouth of the Lagoon.

The day was very stormy very dark skies, restless waters and on and off rain showers. Now my new wife is very uneasy in the water as it is so she started to panic very quickly. I tried to explain that we would be ok they would Not leave us out here. Yet after 45 mins of free drifting with the curre nt I began to panic myself waving my arms screaming for help. We attracted a passing boat which stopped but spoke very little English. Then another boat Approached with three men who spoke no english at all but seemed to want to help us.We were helped into thier boat not knowing if these men would hurt us or maybe even worse but considering the alternative we took our chances.They returned us to the Rhino dock where we were met by the manager who was laughing at us saying dont be upset we would not of left you out there... Dont make a big deal out of nothing.. Want a beer? more laughing.

We grabbed our stuff and boarded the bus which had been waiting for us and returned to the ship. Now as if this wasnt bad enough once I got onto the ship I went directly to ships service desk to be sure they were aware of the neglegence that was being recommended by Royal Carribean. They asked me to write a report which I did. I later was informed I would be getting a 25% refund of my excursion cost. This i considered a smack in the face. I then asked to see the manager and was told he was unavailable. Now we are out to sea and on a ship but the manager is unavailable... I later recieved a phone message from manager saying he didnt forget about us hes looking into situation.

Noone personaly stopped to talk to us Noone asked if we were ok or if we needed anything.. It seemed as if we were being pushed aside as if what had happened to us on our honeymoon at a Royal Carribean excursion was no big deal. We later reacieved a Generic (fill in the blanks) Apology letter stating we would be getting 100% refund. In my eyes this was handled wrong from the beginning and we were not treated as valued customers. Our honeymoon was severly disrupted by this occurance and even more so by Royal Carribeans lack of proffessionalism. I hope this reaches the right people to make sure this doesnt happen to anyone else

ruined honeymoon.

In February of 2007 my son was married in St Thomas on a Royal Carribean ship. They lost their vows, the limo we booked through the cruise line was late and did not apologize for it. I had purchased excursion tickets which we could not use because we were too late and our tour of the island was cut short. I now own a Wedding and Event Corodination business. I am qualified to coordinate weddings on Royal Carribean Cruise Lines. I totally discourage my clients from using this particular cruise line.

Tickets for 10 people

On April 26, 2008 we departed from Venice on the ship Splendour of the Seas, taking the route: Croatia, Turkey and Greek islands. I was accompanied by: mother, sister and aunt. On April 29th my aunt felt drowsy and with a slight chest pain, hence we visited the medical facilities, the following tests were performed: echocardiogram, chest/heart sonogram and enzymes. All tests, with the exception of the enzymes, reported that she was in good health. However due to the high enzyme levels a doctor in Cleveland was consulted, as well, as her family doctor, he agreed with the Clevelands doctor on a catheterism.

However, in the meantime, the ships doctor had agreed for her to stay in the ship and made her sign a document discharging the company from any claim. Nevertheless, this was left aside, as a new patient with a massive heart attack came into the medical facilities and the ship had to return immediately to port, Dukushaky. I would like to add that the ships captain was extremely rude to my aunt, an old lady, who according to the doctors was ill at the moment.

We were sent to Smyrna, where we assigned an agent who would assist us, my aunt was sent in an ambulance and we went by taxi. The hotel booked by the ship and or agent, was not four stars as promised, the personnel could not speak any other language than Turkish did not have air conditioning and was rather expensive. The same had to be paid for us, as well as the ambulance and taxi. Medical facilities provided by the ship were very steep. Personnel from the ship agreed that they will be returning the cost incurred in city tours amounting to close to US $500.00, also it is my understanding that we should be reimbursed for the unused portion of the cruise.

As a direct consequence of all the above we had to incur in the following unplanned expenses: Hospital bill US $20, 600.00 (much more than in the USA), taxi to Istanbul US $1,100.00, Train fares from Istanbul to Venice US$1,800.00, hotel inn Smyrna and Slovenia for more than US$700.00. I request that in light of the entire ordeal that we went through and high expenses incurred that at least, the company compensate us, as follows: 1. A credit to my credit for the city tours not used by us, more so as this was a promised made by the personnel of the ship. 2. Revision of the medical bills presented by the medical facilities of the ship. 3. Compensating us for the costs of the ambulance, taxi and hotel in Smyrna. 4. Compensation for the unused portion of the cruise. 5. Compensation for the trains and hotels paid until our arrival to Venice.

Days prior to our trip I called Royal Caribbean to clarify policies about bringing passport, they said that non was needed. I asked for clarification about the close loop cruise in which it states that there needs to be some identification as a u.s. citizen, however it also states in their hand book that a cruise to Mexico is a domestic trip. Since we were sailing to Ensenada and we had never been on a cruise before I wanted to make sure that we had everything needed for our trip. I was assured by the customer service agent that nothing was needed and so we proceeded with plans for our trip.

I tried to log in to the on-line check in web page to log in prior to our trip but the web site seemed to be down. I e-mailed the web address that it indicates that should be e-mailed to if having problems, no one responded. Finally i called the phone number on the log in page and asked for assistance checking in since it was instructed to do so before sailing, but since it was less than 3 days prior to our trip we were locked out of the web site and could not check in and would have to do it at the port.

Had we been able to access this service we would have seen the notice to bring the necessary documents needed to board and the customer service agent did not go over this as they should have since I was not able to access this information. They should have provided GOOD customer service so this doesn't happen to people and clarify information in it's entirety if people call asking about it because they don't understand it. As a result we were unable to board the ship and missed our cruise.

Royal Caribbean has denied the fact that any customer service agent could possible give such poor customer service and bad information to a guest. When we spoke to customer service agents after being denied access to the boat they denied any part of wrong doing and would not issues a refund or credit for another cruise. I think this is only fair that they either refund us for the trip or give us full credit for another cruise. We were offered half credit on a cruise, which I think is unfair based on the circumstances.

If I had not made any effort to clarify my confusions about the travel requirements then I would be negligent, however, this was not the case. Royal Caribbean should take responsibility for it's customer service representatives and not make people feel like they got cheated and humiliated.

Loss of $738.00 for two passengers. We had to arrange for another flight home which cost $260.00 I would at least like to be compensated for the cruise since we didn't get to take one!

CRUISE WAS 3/30/08 VISION OF THE SEAS. MEXICAN RIVERA. Mainly the food was like slop. It was always cold and old. Food on buffet was from dinner the night before from dining room. It wasnt good the first time so you can imagine th second and third time they served it! The was only one buffet and one dining room. The buffet had powered eggs and [basic] type food. I call it plastic food; very generic; usually they were out of most of the few choices and if it was on the buffet it was either cold or just uneatable.

The grilled food like the hot dogs in water were grey in color and the premade hamburgers were burnt and cold and the fries cold of course. When I called to complain after the crusie they asked why I didn't say anything on the ship to waiters. Well I lost my appetite each time and just said oh well. Did you ever lose weight on a cruise well I did and my friends did. After 10 pm there was no where to get food except the gray hot dogs and cold burgers and fries. When you walked down the hall ways you would see trays full of food but mostly full plates as they would just leave it uneaten. What a disappointment of a cruise. The service was ok and the ship was beautiful. Never again on RC.

my 14 year old son was attacked by an adult male passenger aboard the feb 15,2008 sailing of explorer of the seas from bayonne,new jersey.he was three other teenagers,waiting for an elevator.The passenger may have been intoxicated as he became very irritated with their laughter.In full view of security cameras he put his hand s around my son's neck ,forcing him backward while choking him. my son broke his grip but the man came at him with a fist,at which point ,the man's female companion started pulling him back into the elevator.

The teens reported to customer service.Their first reaction was it did not happen,disregarding the marks on his neck.We were called and as we filled out forms the passenger was identified by all three teensplus my son as he enjoyed his dinner.they identified him seperately and together.we were told another passenger had reported the incidnt and that the cameras would be reviewed. the head of security first told us the pictures were inconclusive ,then there were no pictures because royal caribbean did not have any cameras working on that cruise.

He printed the a picture of another guest who was seated at the same table as the choker,and questioned him instead of the perp.The story of the other guest who confirmed the attack disappeared.royal caribbean basically let the attacker off in bayonne and turned around for another cruise.They refused to let us know anything abut security cameras or who the other guest was. cruise lines seem to be above any laws.

my son is physically fine. i am disgusted with the way this was handled and would not sail that line again.

I am currently cruising on a 10 day cruise from Ensenada Mexico to Hawaii, the Radiance of the Seas May 3-13th. Five days of sea time, the rest island hopping. Where should I start. We flew in to a small airfield north of the Mexico border and took a van into Ensenada. We were notified that the cruise was delayed because of the San Diego air show and the boat couldn't leave there to arrive in Ensenada until four. We were taking the cruise with 20 other family members, including small children, teens, and adults. Most of the family was told to go to San Diego convention center to check in, the rest of us went on to Ensenada, a natural assumption given that the cruise is from Ensenada.

We arrived at the pier to be told we wouldn't be allowed on the ship. We called RC and the only response we got was that we had to go to San Diego in order to check in then be brought back to Ensenada (1 1/2 hour drive each way). We asked to talk to managers who might know more, but no one on the phone knew what we could do, since we would not make it back in time to San Diego and we were already there. We finally found a notation referencing a local hotel in the travel docs and went there where they told us we could check in there.

There were computer issues so it took four parties of people over 1 1/2 hours to check in. We then got boarding passes but no sea pass cards and waited at a local restaurant until we could board. We were at the front of the line when it was time to go on. We were exhausted after a long day. We went through security 3 times. Once outside, one to board, though that was a problem because of no sea pass cards, then again on the ship. Two baggage screenings and alot of wasted time.

Finally on the ship we were told to do our room changes once on board, we couldn't do that until we departed so we had to let each other into our rooms. The next day we got our rooms changed and seapass cards fixed, sortof. Had ongoing problems. BTW - those at the convention center had to leave in nearly 60 buses to be transported to the dock. The last bus did not receive their luggage prior to departure and are now wearing RC logo wear everywhere.

It took us about a day to discover that this was a Geriatric cruise that had been heavily marketed to an older crowd. They were not happy about our children on board. Thank goodness for the kids club because otherwise there would have been nothing to do. For me it has been excruciating. 75 year old entertainer, 60 year old entertainer, bingo, cake decorating, and ballroom dance classes. Finally discovered a few younger people, but this boat was full of grumpy staff, and grumpier old people.

After five straight days of not much to do, but expensive spa treatments, drinking and reading, we reached port. My seapass card glitched two days earlier so I couldn't charge. No biggie, used my husbands. But, the day we were to get off, 5 of our party of 7's cards were not active and had been purged from the computer system. So after missing 2 tender boats to shore, since there wasn't a gangway, my husband finally got verbal with security and they traded out our cards. Security starting having trouble with my husband, and we barely got off the ship. We lost all of our stickers from our cards, but we finally got off the boat. Coming back on, same problems.

This morning found other seapasses had been turned off. Have spent a total now of 2 hours trying to get everyones card able to A) open our correct rooms B) charge correctly and C) let us off the boat without a stripsearch!!! Add to that we found out that the limitations we had placed on our childrens cards so they couldn't charge didn't work, and they had a combined total of $320 in arcade fees on their cards.

Another nice feature. Our toilets were down two days ago. They are down again today. No telling when they will be working. Had a flood in the hallway (was it the toilets), so now very loud fans are going day and night out there. I needed to get aloe for my sons sun burn and the shops were closed for two days.

The weather was freezing cold for the first 5 days, we tried to purchase jackets in the gift shop, but they didn't carry childrens sizes, and had very little inventory (the first day!!!!!) on the ship. No size options. Additionally, The elevators weren't working well for the first four days of the cruise, making the travel between floors very congested.

And there are still 3 days left. Nothing has been smooth on this cruise. I went on Adventure of the Seas two years ago and it was impeccable. This cruise, I can't wait to get off. Only upside, good spa staff. I will not. WILL NOT travel on this cruise line again. This cruise has been nothing but trouble. If it didnt cost me $1000 per ticket to go home now I would do it in a second. I'm so over this vacation!!!

I had to wait to write this letter so I would have time to think about what really happened on the cruise and let you know how EXTREMELY disappointed I was in the performance of [their] cruise line. This was a family reunion cruise which makes what happened even worse for me. My brother, sister and daughter travel a lot and have cruised with you several times. I myself cruised once before and was very pleased that is why when the family selected Royal Caribbean for the family reunion cruise I went along. I do want to say, with one exception, on board staff represented company with the utmost courtesy. With this said I will relay, what to me, was a very bad experience. The cruise date was April 6, 2008 on Freedom of the Seas.

The family had done their sea passes online so we were able to get processed in and receive our ship board cards quickly. I thought this was excellent because my wife, who had just had a cast removed from a broken foot and was wearing an air boot, and my 90 year old mother would not have wait in line for a long period of time. We were then instructed where to go to pick up our priority boarding passes. The individual issuing the passes was out of the priority passes and said Just tell the person doing the boarding we were priority and there would not be a problem?. She then instructed our group where to go and wait till time to board.

My mother had a wheel chair up to this time but it was taken when she received her on ship board card. We were told if she required one, the ship would have to provide it to us. Since we were priority boarding and would be on board soon we felt it probably would not be necessary. When we arrived at the waiting area we sat down to await boarding. My brother was talking with one of the security guards and was told we not were we needed to be. We inquired further and indeed found out we needed to be at the other end of the corridor. This posed a problem because by this time the boarding area was full of people to the point they were bringing extra chairs. There was a delay in boarding so this meant a longer wait than we anticipated. We asked one of your personnel if, when boarding began, our group could board quickly because my mother was growing tired and my wifes foot and leg was beginning to hurt, the response was, If you do not require a wheel chair you will have to board when you are supposed to?.

I proceeded to try to find chairs for my mother and wife to make their wait more comfortable. When the boarding personnel came to begin the boarding process my sister indicated we were priority but that they ran out priority passes. The person doing the boarding asked for her ship board card and told her, because of her cabin, she could board but the rest of us would have to wait. We told the staff member about my wife and mother but here response was they could only board early if they required a wheel chair other wise they would have to wait.

The ship began to board and after waiting approximately 30 minutes we finally were allowed to board. Once on board we went to our cabins and settled in hoping the rest of the cruise would be better than the boarding process. My whole family was very unhappy at this time. One simple thing could have changed the attitude of nineteen passengers, if the person doing the boarding had just evaluated the situation better. [They] had two medical issues and someone in the group that had priority boarding privileges, what would have been the harm in boarding this party?

At this point I, as well as the others, began to evaluate [Royal's] performance against other cruises we had taken. Just think this could have been avoided. Some of us then went to lunch in the Windjammer dining room. I was please to see that your food quality was as good as previous cruises I had taken. Things went well the rest of Day 1 and Day 2. But, the night of Day 2 we were having a good time until the wee hours of the morning and wanted to eat something before retiring but found room service was the only option. I was very disappointed because other cruises I found food somewhere anytime but we all shrugged it off and went to bed. We all woke up anticipating the arrival at San Juan. But to our dismay scheduling again seemed to be a problem, trying to get someone to tell us where to go to leave the ship and what time we were suppose to be there was interesting. If you went to the purser desk they told you what was on the Cruise Compass but if you listen to the announcements they would tell you something else. Your scheduling of events was hap hazard at best. This would continue through out the rest of the cruise. I did not go on shore much because I liked staying on the ship and doing other things. Cruise Compass said a particular movie I wanted to see was going to be on but when I arrived at the theater to my disappointment it was something else. The movie shown was good and I enjoyed it very much but again Cruise Compass said one thing and did another.

I could list numerous other complaints and issues the family told me about. If these had been the only things I probably would not have given it another thought but my wife had a serious medical emergency that could have ended in death and I felt [the] cruise line did not take it seriously. Medical staff acted above and beyond the call of duty and tried to do over and above what they should have had to do. I feel Royal Caribbean was negligent in the way they handled this issue, no security to assist with getting safely off the ship, incorrect information to medical staff about disembarking and the people on deck not knowing how to where to send a wheel chair. This is inexcusable. Fortunately, there was not an incident during this shameless ordeal exiting the ship. My wife had a complete mental break down, for which she is being currently treated, on your vessel. Your medical staff assisted me in getting her calm and kept her out of harms way.

On the final night of the cruise she had to be removed from our cabin and sedated. While in medical I requested to speak to security supervisor. He arrived a short time later and I only requested ONE THING, when we exit the ship could I be first, and could [we] have a security staff member that was familiar with the situation escort us. I then asked the security supervisor what time would the ship be docking and what time should I be in medical to escort my wife off the ship he said we could leave the ship at 6:00am and be in medical at 5:45am. When I arrived that morning at 5:45am as I was informed by medical staff there would be a delay in exiting the ship and to return later. There was no security staff present, for which I was charged for on my medical bill. I left to inform my family and returned a short time later where I was met by the medical nurse with my wife in a wheel chair. She had been informed that they were disembarking. I now acting as security along with the nurse had to try to get my wife through all these people. WHERE WAS MY SIMPLE REQUEST?

We went to one gate and that told us to go to the other, REMEMBER THIS IS A MEDICAL EMERGENCY. The nurse attempted to got through deck 4 but the casino was closed and when she tried to go through someone very loud and very angrily told her, we are counting money and you will have to go another way?, I informed him as did the nurse this was a MEDICAL EMERGENCY and he then responded angrily take it up with the cruise line. At this point I became angry and had felt I had been pushed around by [the] cruise line enough and began physically pushing passengers out of the way so I could get off the ship. But my ordeal was not over. We finally got to the gangway we were instructed to go to only to be sent back to the one we went to originally. When we got there we were informed we could not use that gangway because it was too small for a wheel chair and we would have to return to the other one. We finally got off the ship where customs filed us through rather quickly and my wife made it home safely. I feel [this] cruise line felt other things were more important than getting a mentally instable woman safely off the ship. You are very lucky the passengers did not get upset when I began pushing them out of the way because by that time I was angry and did not care if [the] cruise line liked it or not. If there had been an incident due to [their] negligence I think your public relations problems would have been hard to explain away.

My family is already planning another family cruise in 2010 and I have informed if they use Royal Caribbean I will not attend and I will use all my influence to convince them to use another line. I just have on thing to add, in all the confusion I did not leave the tips for my room attendants. They did a fantastic job assisting me and were always there when I needed something for my wife. I want to see they get my compensation. At the very least, I feel this line owes me and my family an apology for the way this was handled, because it affected them all.

Jewel of the Sea Transatlantic Cruise March 30 - April 13, 2008 Day One: Excited to get started - very early flight--Check in went smoothly. Hungry hope food is available. Buffet up and running --Surprised to see no hand sanitizers anywhere in dining area. Lifeboat drill confusion-- instructions posted in cabin not followed by the crew. Sail away at 5:00PM --at sea for 7 days before we dock again Day Two: Discovered having no smoking cabin with balcony not what it seems. Next-door neighbor is smoker in non-smoking cabin--no smoking in cabin balcony only---if sliders open to our balcony smoke enters our cabin and smells up the room Q and A with Capitan---asked about hand sanitizers he said it was found that they were no more effective as just washing hands frequently with soap and water? Would bring out sanitizers if they felt it was necessary

Day Three - Six: Settled into daily routine--encountered rough seas and high winds---Mal de mar prevalent----many Dramamine patches visible -- a lot of sneezing, blowing and coughing going on in large public areas----deep cough sounds like virus that was around late last fall----Noticed that few of the buffet workers wear the disposable gloves when handling food---Crew who clean tables wear no gloves--clean up dirty dishes and wipe down tables without using any sanitizing spray---and deliver drinks to table with same germ laden hands---There are no side receptacles to set Utensils on after self serve --many passengers hands touch and replace utensils right on top of food in serving dish --still no hand sanitizers Day Seven: Land at last looking forward to shore excursion ---2 hours into shore excursion husband becomes violently ill----terrible gastro distress---had nothing to eat or drink on shore--whatever it is came from the ship---back at ship uncontrolled vomiting and diarrhea wont stop--go to see ship s doctor--blood test results sever dehydration----end up with IV in arm to hydrate and shot to stop the vomiting---two hours later, two bags of fluid an one of antibiotic-- leave medical clinic for cabin---afterward- steward delivers bill for medical services for over $800.00 to be added to shipboard credit account

Day Eight Husband had a bad night --return to doctor in the morning for another blood test to check if still dehydrated--spent rest of day in cabin in bed--tried to eat --steward delivers another bill for medical services this one was over $200.00.---Public areas awash with germs - more hacking, sneezing, coughing and blowing. Day Nine and Ten: Husband remains in cabin-- Weak from not being able to retain food---hear of other passengers sick with same thing---waiting area at medical clinic standing room only as more passengers seek help for deep cough accompanying the hacking, blowing sneezing etc. Still no hand sanitizers.

Day 11: Dock in Le Havre ,France----had to cancel trip to Paris husband to weak to go --Im starting to have sniffles---trip to ships general store-- cold medicine flying off the shelf as many passengers doing what Im doing trying to fend off the crud that is going through the ship Day 12: Dock in Dover England we decide to take planned short shore excursion--husband tires quickly and does not see most of Canterbury Cathedral. Day 13: Late docking in Belgium causes chaos at immigration check in--Cruise staff makes no announcement to alter announced schedule--passengers line up at scheduled time--passengers become irate and yell at late comers who try to cut line that extends all the way from Safari lounge back to and through the casino----cruise staff finally shows up and only adds to problems ---Many waiting in line hacking, blowing, sneezing and coughing No hand sanitizers out Day

14: Amsterdam at last--Another snafu--- debarkation on Deck 5 in Centrum---Cruise staff has line moving around in front of elevator bank instead of around the opposite side---Passengers shoving and pushing to get on or off elevators block by line of passengers moving toward to gangway--- cruise staff members just stand there and watch the mess---guess they never heard of the five Ps? of management Proper Planning Prevents Poor Performance? After 14 days on this ship there is not any public surface area that hasnt been touch by some one who is sneezing, hacking, coughing and blowing or suffered from intestinal distress----NO HAND SANITIZERS VISIABLE----- This is not my first cruise nor is it my last but it will probably is my last on a Royal Caribbean ship run by fools.

A medical bill for $1072.00. We are filing a claim with our insurance company but feel we should not have been billed at all for any of the treatment.

I booked a 3-day cruise to Ensenada MEX for my daughter and myself. The main purpose was a day at the beach for my daughter who had never cruised. I booked the beach excursion in February for an April 18-20 cruise. It was my 2nd with Royal Caribbean. After we were underway we were notified that there were be no beach trip because there was a marathon in Ensenada.

As you know, marathons are planned months, even years ahead, therefore the cruiseline was very derelict by not keeping abreast of such things. I have requested a replacement cruise, since we booked a 3-day cruise for a day at the beach and ended up paying $619 each for basically A cruise to nowhere. That amount of money would have bought a very nice resort weekend right here in Scottsdale. I complained and was offered nothing but a letter of apology. Any help you can give me will be greatly appreciated.

I pre ordered wine 4-6 bottles of wine, a cheese plate and a fruit plate, for a bon voyage party for first day. I received 1 bottle of wine, and the two plates I ordered. Way too many phone calls could not get this resolved for the send off. Two days later I was told I would get a full refund of $188.45

I got home and found a partial refund of 118.45 I called 2 times from home and got a full refund. Second time I had an incorrect pre order. I will wait till I get on board my next cruise.

I took a cruise with family on April 18th for 3days from the port of Los Angeles to Ensenada. I only saw my stateroom attendant once throughout the entire cruise, They misplaced my garments that i sent to be pressed, And the Big one is that everynight when I got into there bed, I woke up itching all over through the night as if there were some type of mites in the bed. There were six of us on this cruise together and my bed was the only one that had this problem.

I took a cruise with family on April 18th for 3days from the port of Los Angeles to Ensenada. I only saw my stateroom attendant once throughout the entire cruise, They misplaced my garments that i sent to be pressed, And the Big one is that everynight when I got into there bed, I woke up itching all over through the night as if there were some type of mites in the bed. There were six of us on this cruise together and my bed was the only one that had this problem.

When we arrived and were at the counter attempting to board the ship, we had our confirmation paperwork and the man attending to us could not find us in the system. The other couple with whom we were booked with zipped right through, and had to wait the hour that it took to get us on board. He advised us that because of that problem we did not have dining arrangements so we would have to see the head waiter. We did that and he said you are not going to be able to be seated with your friends unless YOU ask some people to move to another table. We also were told that we were lucky to even have a seat.

We then went to guest services and stated our dissatisfaction with this disregard for our problem. The third problem was that we had scheduled an excursion on the Grand Caymen island. A day before the guest service desk called and stated that they could not access our account, so we would have to come down there and get a hand written voucher. We went there on two occasions and the line was too long to wait in. We said that we would go to the captain's meeting and try again after. When we got back the gentleman said sorry, were closed. I said no you are not; and he then gave us the vouchers.

The next thing was that it was spring break and being on the 2nd deck we had a loud group of young people near us. One night I was kept up all night due to the noise and my wife was up most of a second night. This was not a pleasant two nights. I asked to make an appointment with the guest service manager. I was given a meeting with a man named shawn jones who said he was the manager, but turned out to be an assistant. He gave me no satisfaction. We made out a service card and put our concerns on it and placed it in the box provided. I went to the concierge on board and he stated that he would get me an appointment with the manager. It never happened. I would like to have some kind of response to this, to at least know that somebody in a responsible position read it.

This cruise was a gift to us by our children, and although there was no physical or economic damage it did make our vacation less enjoyable.

About 3 weeks ago I went on a Explorer of the Seas Royal Caribbean cruise. I am extremely disappointed in their services. I was told by my travel agent that my 16-month-old baby could use the pools; but when we arrived, we then found out my daughter was not allowed, and they kicked us out of the pools. If i would have known this from the start. I would have never went on your cruise. I think this is unacceptable, and I would like to be refunded my money. I paid full price for my baby, and she did nothing on their boat. This also ruined my trip because I wasn't allowed to do anything on the boat since I had the baby.

My baby probably ate one plate of food by the end of the cruise, so my money back would be greatly appreciated. Or is there something else they can do for us? We're not the only ones who are upset and think it's stupid. Babies aren't the only ones who pee in the pool. I'm pretty sure old people do, too! But they cater to them. I would like to be contacted about my complaint and have something done. Thank you for your time.

We recently took a family vacation on a 3-day cruise on Majesty of the Seas. Although we found the service to be excellent, the food was mediocre at best. The cabins did not provide the amenities that we were accustomed to from other cruises (lotion, shower caps, etc).

We were unable to buy sun screen prior to leaving and assumed that it would be available on the ship; it was not. I was told that they had sold out on their previous cruise. I find it totally unacceptable that when they were docked, they couldn't bother to replenish their supply of sun screen on a cruise involving sun, pools, and beaches!

I also found their system of disembarking to be the most inefficient one I have ever been a part of on a cruise; way too much standing around in lines. I don't know if these problems were a function of Royal Caribbean, this particular ship, or what happens on the short cruises, but I would definitely not go running back to Royal Caribbean so quickly again.

I have just tried to enter their Name That Ship contest, but Canadians are not allowed. It's not fair that they will take our money to cruise on Royal Caribbean, but we are not allowed a fair chance of winning a free trip. I will not be so willing to use this cruise line - next time I will try another cruise line that does not disciminate against other nationalities.

My husband and I went on a Cruise on the Royal Caribbean Freedom of the Seas. We sailed out of Miami, FL on 1/20/08 and returned to Miami, FL on 1/27/08. Two of our suitcases were missing when we went to get our luggage. We looked for 2 hrs. but then had to leave to catch a plane home. That night we got a call from Alamo Rent a Car in Miami. Somebody must have taken our suitcase thinking it belonged to them. When they finally realized it was not their suitcase they left it in the Alamo Rental Car. The man at Alamo told us that he goes by the Royal Caribbean cruise ship area every day and would be happy to drop it off so that they can send it back to us.

I called the 800 # on my property Report that I filled out on Sun. Jan. 27th and spoke to a girl named Janice. She said that she wanted me to fax her the info and that she would have someone go pick the suitcase up. Meanwhile, we found out about 2 days later that my suitcase was found and had been shipped back to us but my husband's still had not been picked up at Alamo. Then they told us that it was shipped and they sent an email stating that and now it's 12 days later and my husband just spoke with a supervisor at Royal Caribbean named Mohammed who is stating that they are not sure where the suitcase is. I can't believe how bad this situation has been handled. I would have been better off having Alamo ship it to me. We are not talking about a small company - this is one of the largest cruise lines in the world and they have the worst Customer Service Dept. I have ever come across.

All of my husbands dress pants, casual pants, shirts, underwear, belts, bathing suits, every single bit of his summer clothes were in that suitcase. At least $1500 or more worth of good clothes were lost and they are still claiming that we are going to get our luggage but it now will be 13 days and we have nothing.

On November 27, 2007, I purchased a $250.00 gift certificate for my wife to use on an upcoming trip she was taking with some friends. The cruise left on January 24, 2008 and she sailed on The Navigator of the Seas. When I received this certificate, I put it in an envelope and kept it until the day she was leaving. I then put it in the middle of her suitcase as a surprise for her to find when she was on the ship. What a surprise she had. She was very excited to see the gift and enjoyed my thoughtfulness. The trouble began when she tried to use this gift. She was told that the gift certificate had to be redeemed 10 days prior to sailing. Of course she was confused and embarrassed but she was at the mercy of the information given on board. She contacted me by cell phone at about 3:00 pm EST on 1/27/2008 and told me what happened. I immediately called Royal Caribbean and spoke with a customer service representative by the name of Arianna. She explained that the terms and conditions state that all gift certificates had to be redeemed 10 days prior to sailing. Now that I understand this, I asked for help on how to fix this.

250.00 loss and a lot of embaressment

I paid for a Feb. 11, 2008, 11 day cruise departing Miami port in full on Dec. 1, 2007 and received an invoice confirming the balance due was zero. There was an asterisk next to balance and after finding the reason for the note which informed all passengers a $5.00 fuel charge up to 2 persons per day per cabin of $110.00 would be charged. I called Royal Caribbean about the additional charge and they informed me that if you were paid in full by 11/15/2007 the charge would be waived.

Two months prior to my final payment, I received reminder notices about the due date for final payment. I was never informed about the new fuel charge. I told the representative that this was discrimination because they favored the passengers that had paid by 11/15/07 and penalized the passengers that paid by the due date without giving us the opportunity to pay by their deadline. Needless to say I was told there was nothing they could do and I owed an additional $110.00. The call was made at 1:AM 12/29/07 and at 1:15 AM, I received an invoice dated 12/29/07 it was my original invoice with the $110.00 added to the bill. In addition there was a warning that full payment was due by 12/03/07 (Obvious Conflict). Another item appeared stating if payment was in full by 11/15/07 there would be no fuel charge. This was not part of my reminder notices.

How can a business send out doctored statements legally? I have copies of the invoices. My complaint with Royal Caribbean is, if there was going to be a fuel charge it should apply to all passengers,and if there was a grandfather clause of 11/15/07 people that paid by this date should not be exempt when other passengers were not informed by E-mail or regular mail. The additional cost of $110.00 is not the issue as much as the unfair method it was applied.

It changed my attitude towards Royal Caribbean Cruise line and I will NEVER cruise with them again and I will inform all of my friends to do the same.

I have been on the phone for 5 hours trying to contact a representative to complete payment for a spring cruise. The E-mails are returned, the phone will not work, the phone contact voice-mail is full. This is not only frustrating but unprofessional.

On Dec 2, 2007 we headed for the airport in Greensboro n.c.. We were informed our flight was canceled because of bad weather in new Jersey. The airlines Continential could not get us on another flight for us to meet our ship that was leaving at 4:00 pm. We called Royal Caribbean several times to let them know what was happening, and they couldnt' care less. I booked the cruise with Costco Travel who gave us free cruise insurance but now are telling us they cannot refund any of our money because it has to be 48 hrs that we couldn't fly. Our ship was cruising for 2 days, and the next island would have cost us $1600.00 to fly there--plus there was still bad weather up north. I tried to talk to Royal Caribbean about booking us on another cruise, but they have totally ignored me. This cruise was $4,000.00, and I cant believe no one will help me. I need your help

Loss of 4,000.00 plus mental anguish for my husband and myself.

My wife and I booked a 5 day cruise with Royal Caribbean. The cruise took place November 26th 2007. We booked the airfare with them as well because it was guaranteed. First problem we had was the flight. It broke down before we left and nothing was going to be done about it from Royal Caribbean. We had to book our own flight which cost us a little over $400. That amount was ballpark what we paid for our guaranteed tickets as well. We make the departure of the ship on time. Once on board we find out that the itinerary was flipped. They had us going in to our first stop at 9 AM. That stop was Key West. Everything dealing with why you would go was closed. Our next stop was Cozumel. This went off without a hitch. After leaving Cozumel, a crew member was hurt and the boat returned back to Cozumel. At this point we found out our third stop to Belize would be canceled. The next day we found out we would be going to an island called CoCo Cay. This is an island owned by Royal Caribbean. The island is basically a man made island. There was no electricity on the island and it reminded me something Disney would have built off of one of their amusement parks. After our return I attempted to get our airfare money back from Royal Caribbean. They pointed their finger to US Air who we didn't pay directly.

Other than having a horrible time on the boat because of changes and canceled destinations, all we wanted was our airfare back that we couldn't use. They refuse to deal with me directly so I am currently attempting a chargeback via visa.

We traveled on Royal Caribean, Sovreign of the Seas on October 22-26,2007 out of Port Canaveral. We took our mother who is both wheel-chair and walker dependent, and who is also almost 88 years old. We booked reservations with Cruises only, and were assured that the stateroom was both wheelchair and walker were accessible. Neither fit in our mother's room, and because of that she was unable to shower on her own for the entirety of the trip as there was no safety bar in the shower stall. We were told to contact the ship Guest Relations when the ship was underway and they would try and accomodate us. Nothing was available and no effort was made to ease the difficulty for the entire 4 days of travel. Also our cabin, had a foul sewer odor, and our steward cleaned the toilet but off and on during the trip we smelled sewer odors, in our cabin as well as in and around the ship. When our ship pulled into Nassau, they were doing a security drill with the royal navy and when we moved off the ship there were smoke bombs, guns going off, publc facilities closed off and streets leading to them were roped off. This went on for more than half the day, so we returned to the ship so that our elderly mother could rest and have some peace. In the staterooms, no toiletries were provided other than a soap despenser in the shower. Even average hotels provide lotions and shampoos, with a note to call the desk should anything else be needed if the guest has forgotten anything. Also, water and soda was in the room with a fee for both should you open them. It was an unbelievable nickel and dime experience! We will never cruise on this ship again, and the weak reponse we received from a Mr. Anthony Sanchinel gave us an indication that our grievances were not to be resolved - anything it was a defensive retort, with a false, " we will be glad to assist you on your next cruise".

For four days my mother bathed as best as possible from her bathroom sink. She had to store her walker outside the room, and we had to store her wheelchair on the bed next to her. My mother-in-law was unable to get to the bathroom once as she has difficulty maneuvering without her walker and she was humiliated. She had never been on a cruise prior to this and will never go again. Sadly this was a birthday and Christmas gift to her, and our first chance to have time with her in a year. We also had requested Royal Carribbean place a surprise in her room on arrival. That was never done or probably registered!

We took a cruise on a Royal Caribbean Adventures of the seas on Nov 11, 2007. Overall, the cruise was very nice, but we had several complaints. Music was played very loud at 2AM in the morning from one of their shows and we heard the music in our stateroom for many hours. We complained to guest relations and security and absolutely nothing was done about it, except to say they apoligized, which was unsatisfactory. Since they didn't lower it, we next complained to a supervisor about the same situation, who didn't care at all. The music finally stopped at at about 3AM in the morning and we had virtually no sleep at all. The staffs' attitude was very unprofessional which would make me think twice about taking another cruise with Royal Caribbean. The whole cruise was very noisy. Also, out of 4 people we were traveling with, 2 of us use walking canes. When we disembarked the ship, we had to wait a very long time to get off even though they originally promised us that anyone who was handicapped would disembark first. They lied. It never happened and we had to wait a long time, like everybody else, and there was much strain on behalf of our companions who needed assistance. Again the staff was oblivious to our needs in this matter. Therfore, I would recommend that anyone that wants to sail on Royal Caribbean, do your homework, because they do not live up to their promises.

Upon returning from my cruise from Labadee,Jamaica,Grand Cayman,Cozumel. I logged on to my online bank account to check the status of my credit card. Upon reviewing the charges i saw that they charged me $199.50 extra for things I did not purchase on the cruise. Upon calling the stated number on my bill. The CSR John and Kareen both tried to convince me that this is something normal and when my bank settles the cahrges it would drop off.

Upon enquiring about that with my bank they said this is not so. Tried calling back but to no avail and interest will be incurred on my account at 2% per month until i pay off the charge. I sent them an email outlining the situation and no explanation has bee given to date. Their email address is crownandanchor@rccl.com

I will be paying 2% per month on the charge that i was wrongly billed for.

I booked a cruise on Rhapsody of the Seas, sailing out of Galveston TX, on February 18, 2007. The ship was in disrepair. A main dining facility, the windjammer cafe, was closed throughout our cruise, and the following cruise, for scheduled renovations. We were informed of this when we arrived at the port and received a mass produced letter. The ship's propeller was broken. We lost the first day of our cruise because the ship did not reach the port until 12 hours after its scheduled arrival.

The outdoor pool was broken and did not open until the 3rd day of the cruise. The sewers overflowed throughout the ship. Sewage entered the hallways outside my cabin and carpeting was replaced in the exterior hallway during the third day of the cruise. The elevators did not work and people were on occasion left trapped for extended periods of time. Other times the elevator doors would be open and the floor of the elevator was significantly (6 plus inches) off alignment from the entry point.

I lost a week of wages trapped on the barge and the cost of my vacation. Royal Caribbean forced a $20.00 on board credit on al passengers to cover the loss of the first day of the cruise. This was inadequate.

On June 9, 2006, I booked a Royal Caribbean repositioning cruise from Tampa to Civitavecchia (Italy)through my travel agent. There are a group of us travelling, 19 who would continue on together in Italy. For this purpose I have booked a bus that would meet us at the dock at 9 a.m. After taking us sightseeing that first day, the bus would then take us on to our hotel in Tuscany for three nights. Substantial deposits have been paid for both the bus and hotel.

On October 3rd, I was notified by my travel agent that the ship's destination will now be Barcelona, Spain, instead of Italy.

According to Royal Caribbean, their brochure has a disclaimer that allows them to make changes to their itinerary. What they have changed is the destination, not part of the itinerary. All my attempts to contact customer service at Royal Caribbean have been useless. Since I booked the trip through a travel agent they refuse to speak with me or have anything to do with me. The only thing they, through our travel agent, have agreed to do for us is to provide transportation to Barcelona airport once we dock; however, we do not have this in writing.

What this means to us is that we will now have to pay to fly from Barcelona to Rome. It also means that we will lose a whole day of our trip which, because of time restraints, we shall not be able to make up.

I booked a cruise for 3 of my sisters and me on the Soverign of the Seas in August, 2006. The day we arrived on ship we found out they were refurbishing the ship during our cruise. They were changing out the beds on our deck but the noise was not the only problem. On the second day my sister went to the pool and because the bottom of the pool was very slippery, she fell and broke her knee.

The ship's doctor put her leg in a cast from her hip to her ankle. We tried to get her better acommodations and a wheelchair. They finally gave her a room with a double bed but the wheelchair that would not fit in any room or at any table.

Eric, at guest relations, helped as much as he could but we never heard from the purser or the captain.

I recently took my family on a cruise. Our group included seniors, adults, teenagers & a 4 month old infant.

The cruise line required me to pay FULL PRICE for the INFANT as a 3rd passenger in a cabin (with his parents). They even charged full taxes, service charges, port charges and transfers! They provided NOTHING for the child except a porta crib - which we could have easily brought with us. They did not have an infant seat for the transfers, a high chair suitable for infants or any food or beverages appropriate for an infant.

The airlines charges NOTHING for the baby and the ship charged over $700!

As a loyal Crown & Anchor Member we were the first group to book on their newest ship the Freedom of the Seas.

Booking an outside balcony cabin we ended up at the back of the ship. We couldn't use the balcony because of the large amount of black soot from the smokestack that was present daily (which also brought to mind carcinogens). We complained to the Purser and they came on Day 2, and only Day 2, and washed the deck. Even the cabin steward was aware that this was a daily occurence.

The generic response was that because of the high number of requests we were given the best cabin available, which was not correct because it was only open to the select group for the first two weeks and there were only 1200 Crown & Anchor members on board out of 3500 passengers.

We asked for a reduced fare but haven't received a response.

My boyfriend and I were booked a trip to Ensenada, Mexico. Our ship, Monarch of the Seas, was to set sail from the port of Long Beach at 5:30pm. We drove from Ventura County to Long Beach, but because it was a Friday, LA traffic was horrendous and we found ourself stuck in it. We called guest services several times and indicated that we would be, at most, 10 minutes late and could they delay the check-in process a bit longer. Each time, we were told that there was nothing anyone could do and that 5pm was the latest time we would be able to check-in.

We raced as fast as we could, only to be stopped by the security guard, who told us that we were 3 minutes late and that they were not taking any more passengers. We paid nearly $1,000 and waited an entire year for this trip but because we were a mere 3 minutes late, were not allowed to board??!!??

There was another couple who had actually come 2 minutes late and were not allowed on either. As we sat on our cellphones, trying to get through to a representative from Royal Caribbean, 3 more parties arrived and were all stopped from entering. One man even had his wife on the ship!!!

I recently returned from a week in the Med. Sea on Voyager of the Seas, a Royal Caribbean cruise ship. My sister and I stayed in Barcelona before the trip began. We were 90 seconds late meeting the RC van that was to take us to the ship. The representative, Joaquin, admitted that failed to count passengers. We had to pay our own way to the airport. I might add that it was fine when the RC representatives on excursions were 15 minutes late getting back on the vans at various stops.

On arriving in our room, we saw the lumpiest mattress we've ever encountered atop steel camp-type cots. We had requested twin beds, and to finally get these, I had to see two people to get anyone to listen. The replacements were lumpy twin mattresses We were told several times that new bedding would arrive for the next cruise. I suppose we were to be happy for the next guests. Many of the staff members were rude. One attendant told me to move over in the hallway so he could get by.

At the foreign exchange desk, Nelson's rudeness was not to be believed. Several staff members walked in front of us, when we were the ones who had the right-of-way. Few seemed trained. The food in the main diningroom was acceptable, but the Windjammer's was awful. I asked for vegetables at lunch and was led to the salad bar. There were no cooked vegetables, something that should not be too much to ask for. I have never before had to pay for bottled water in my room on a cruise. We were not told that they were chamging us $1.95 for a small bottle until we got our bill. There were no extras whatsoever in the room, except for a shampoo dispenser in the shower.

I have never been so dunned for tips in my life. We prepaid our gratuities and gave extra to Lynnette, our attendant, who was very satisfactory. Our waiter and his assistant would not even say Good-bye to us on the last night because we did not have our gratuity envelope with us. I did not think it was necessary to explain that we'd already paid, since their attitudes were so poor. I would not sail on RC again if I were given a free trip.

I was highly insulted at the manner in which we were treated. I wonder what their definition of guest is!

We just came home from a Royal Caribbean Vacation. I still feel sick and have knots in my stomach!! We left my son in the Adventure Ocean program. On the 3rd day there he complained to 3 different counselors SEVERAL TIMES that he had something in his ear. They kept saying they did not see anything and sent him on his way to play! Please be advised that he is NOT one to complain!! He was in A LOT of pain!! When we picked him up that evening he was shaking his head (as to “shake the object out”. ) He then asked me to get the object out. The counselors said nothing about his complaining. When we asked the counselor signing out the campers what happened… she said nothing happened!

We proceeded to take him to the hospital downstairs because he was obviously scared, hurt and in pain. He was still shaking his head to “get it out”. He then became hysterical seeing the “Red Cross” symbol and hospital stuff! We finally got him in! The doctor then removed “ foreign object” from his ear!! In the mean time I passed out from the stress of it all. To top things off the next day we got a bill for $408.00!!!

They finally reversed the charges HOWEVER, would NOT give us a copy of the bill and services rendered. We needed a copy of services rendered to show my son’s doctor what was done on board when we take him to his office for a check up. Our whole vacation was ruined….we couldn’t trust the staff to watch our son I was a nervous wreck! If we could have left the ship I would have!!

Went on a cruise with family on the Grandeur of the Seas 2/6-2/11 06. The boat was dirty, smelled awful, like a sewer to be exact, food was terrible, staff was very rude. Kids had a horrible time. Been on several cruises before -- this one was absoultely horrible and unsanitary.

On a 12-day Mediterrean cruise; about 1 day from disembarking, the captain informs us that there is a dock strike. Upon arrival, we could not debark to catch our flights out. At about 10:30 at night we were shuttled to a hotel in the middle of Spain. We were not told anything. Had to charter a flight out ourselves for an EXTRA $1400 for two people all because Royal Caribbean didn't let us off in Rome or in another port. They won't pay a thing. Insurance will only pay us $600 . I paid $400 in insurance fee. I am never going to go on Royal Caribbean again.

$1400 in air flight plus food for two nights in Spain plus the bus to the airport.

Royal Caribbean is at it again. We never made it to Grand Cayman because the cruise line failed to schedule its December 26, 2005 Lengend of the Seas arrival with the Grand Cayman Port Authority. Note 12-26-05 is a holiday in Grand Cayman. Further note the port was not closed as we were told on the ship. Other cruise line has landed their but since Legend of the Seas was not on the manifest our boat was not allowed in.

My son suffered a broken rib because of unsafe conditions in their water park in Labadie. They claim there was a safe distance being maintained but there was no one maintaining a safe distance at all. My son came down from the top of the float and there was another boy directly under him. He fell on his head and broke his rib. Our vacation was ruined from that moment on.

We arrived in FL on 9/19/05. We were greeted by Royal Caribbean (RC) associates who took ownership of our luggage. Our luggage was never found. We spent all 5 days of our vacation w/o any of our clothing, meds, cameras, etc. The missing luggage was brought to RC's attention immediately. We were told to wait, inconvenienced while they searched. This cont'd for 3 more days that we went w/o our things-necessary clothing, medications,etc. Obviously our entire vacation was compromised, as we spent our 5 days confined to our room. We spent the entire week in the Bahamas, unable to participate in excursions, take photos or even change clothes.

RC has handled this situation in the most unprofessional, poor manner. I have been in constant contact with RC customer service, only to be given ridiculous discouraging tactics. We were told to continue to wait for an add'l 2 weeks before claiming lost luggage. Then we were req'd to search, find & report all receipts for our purchased items that were lost. Again, we were told to wait up to another 8 wks for processing. In the meantime, I was sent to yet another customer service assoc, Lia, to dispute our fees & request a refund for our trip. She was extrememly rude, insulting & aggresive. When asked to escalate my complaint & speak to her supervisor, I was denied.

Though RC admits their negligence, she refused to reimburse us for our completely compromised vacation. Finally, we rec'd pmt in the amt of $600. This was not accompanied by an apology or any communication relating to the claim. Instead there was only a check and a copy of the Passenger Ticket Contract illustrating w/o insurance, they refuse to reimburse. Again, we're left to call & spend hours waiting thru customer service to dispute and identify this as their means of settlement. We have lost over $5,000 in belongings & cruise/airline fees. Only to be receive $600 w/o any letter. It's taken 8wks, hours, & poor service to receive inadequate pmt for their negligence.

We desire fair treatment for Royal Caribbean's negligence. We should be reimbursed for our lost belongings which have been itemized and supported by purchase receipts, totalling approx $3500. Additionally, we would like to be reimbursed for our travel expense of $1500, as our entire vacation was compromised as a result of Royal Caribbean's negligence. They have yet to provide adequate, acceptable refunds for this negligence.

Specifically booked a cruise to include San Juan on it on 11/13/2005. Also specifically chose a cruise that did not include 2 consecutive days at sea. Unfortunately someone got sick on the ship which caused us to completely miss San Juan port and worse yet caused us to be at sea from sun to wed afternoon. I'm sure this must have been a life threatening situation but people plan cruises years in advance and it doest seem fair that 3,000 other passengers are not compensated in some way. We miss a much anticipated port through no fault of our own.

I was traveling with 6 other passesgers who were also disappointed and agree if we or anyone pays a set amount of money for something ($1,000+ is a big purchase), we should receive what we bought or have some kind of reimbursement or compensation. So now to see Puerto Rico we have to send more money or take another cruise to see it?? NOT FAIR.

In August 2004, my wife and I took a 7-day Cruise on the Royal Caribbean, Navigator of the Sea. The Cruise departed Sunday, August 28th to return Sunday, September 4th. On Monday morning, August 31st, I noticed small reddish bumps on my hands and feet. The bumps appeared to be mosquito bites. Each morning thereafter, the bumps appeared to multiply. I found it curious that there would be mosquitoes on the ship.

On Wednesday, August 31st, my wife woke during the night stating that she felt something crawling on her. She got out of bed, turned on the lights and found a bug in the bed. Upon further inspection, we found another, smaller bug. We flushed the two bugs down the toilet. Before turning off the lights and returning to bed, my wife removed the pillowcases from the bed and revealed 4 more bugs. We then placed the bugs in a glass and put the glass in the room safe.

The next morning, my wife and I took the bugs to Guest Relations. We explained that we had unidentifiable bugs in our bed and requested to be moved to another room. We were told the ship was full and there were no other rooms available. In addition, Guest Relations told us that the room could not be sprayed to exterminate the bugs until it was unoccupied. Concerned about the curious bites on my hands and feet, we asked if someone could take the bugs to identify them. Guest Relations told us to take the bugs to the Infirmary.

The individual at the Infirmary told us there was nothing they could do with the bugs and that we needed to take them back to Guest Relations. After returning to Guest Relations, we asked if we could complete an Incident Report form. We were told there was no such form. Each night, after checking the bed before retiring for the night, we found more bugs. In the mornings, the bedding had brown streaks stains which appeared to be chocolate. (I later researched bed bugs and found that they leave brown streaks of blood as a result of feeding on their Host). In hindsight, my wife and I realized that the bug bites were causing much fatigue.

When we debarked the ship, we could not stay long because we felt fatigued and had to return to the room to sleep. We were so fatigued; we went to the formal dinner only twice during the entire cruise. I assumed I was suffering from allergies. We tried numerous times to explain to Guest Relations that we had strange bugs in our room and that we would like them at least identified. We were told repeatedly there was nothing they could do about it. We had to wake several times each night to examine the bed for bugs. Most examinations revealed more bugs in the bed.

Due to Hurricane Francis, our 7-day Cruise was extended to 9 days. Each day we spoke with our Cabin Attendant and Guest Relations to no avail. The night before leaving the ship, my wife began to break out with what appeared to be the same red bumps that I had. Upon departing the ship, we returned to Guest Relations with the bugs and requested one last time that the bugs be identified. (We were anxious to treat the bug bites but could not adequately treat them until we identified the bugs that had bitten us). To our frustration, we were told that we should have reported the bugs earlier and there was nothing they could do at that point.

After departing the ship, we were unable to get a flight out until the next day due to Hurricane Francis. By this time our bites began to itch and burn. At that point, we knew the bites were definitely not mosquito bites. We checked into the Wyndham hotel in Miami, Florida that night. The next morning, upon leaving the hotel, the itching and burning sensation began to worsen. We had a layover in Chicago where we bought antihistamine cream to try to alleviate some of our discomfort. After returning home, both my wife and I went to work the next morning. My wife was so uncomfortable, she left work and went directly to the doctor’s office. I had a doctor appointment the next morning. By this time I had over 150 bites on one arm alone and the itching and burning sensation was beginning to be more than uncomfortable.

My wife’s doctor diagnosed her with Scabies and Bed Bug bites and prescribed a treatment for both of us. I then went to my own doctor who gave me the same diagnosis. My doctor explained that Scabies were mites under our skin and we both had to be treated immediately to prevent the spread of the condition. In addition, the doctor told us to contact an exterminator for further direction on treating our clothing and luggage. I then contacted an exterminator. According to the exterminator, bedbugs travel easily and we were not to take our luggage in the house. By this time, our luggage had already been in our home. We were told to wash the contents of the luggage in extremely hot water and dry them in an extremely hot dryer to get rid of the bugs. He then instructed us to seal the luggage in a plastic bag and gave us a pesticide to place in the bag. He told us the pesticide might not work because the insecticide used to kill bed bugs was no longer sold in the United States.

We took the luggage contents to the Laundry Mat to wash and dry. (The Dry Cleaner would not accept our dry-clean-only clothes. We had to wash them at the Laundry Mat to rid them of the bed bugs. Suits, purses, shoes and evening gowns were all ruined as a result). When we opened the luggage before placing it in the plastic bag, in addition to mildew from outside storage, the luggage was infested with hundreds of bugs. At the doctor’s suggestion, we took photographs of our bites and are willing to share them if necessary.

Due to Royal Caribbean’s negligence, our infested luggage traveled from the ship, to the Wyndham hotel in Miami, aboard the aircraft (around other luggage) from Miami to Chicago and from Chicago to Kansas. We suffered from our condition for several weeks. The itching and burning persisted for over a month and we were left with dry scarred skin. We also lost thousands of dollars in ruined clothing and luggage. I contacted the Complaint Department at Royal Caribbean and was told to send them a letter stating the facts of the situation. The letter was sent certified over a year ago and I have yet to receive a response. I am very unhappy with the way Royal Caribbean has handled a most uncomfortable situation and I would appreciate any assistance you can provide in holding this Cruise Line accountable for its negligent actions.

Upon my return to Fort Lauderdale from a 4 day cruise on Royal Caribbean Cruise Lines, 1 of my bags were missing. I report the loss & went on to my hotel. The next day I was looking for a pair of shoes in a bag which I packed with shoes only. When I opened the bag, I found 2 of my good dresses. The 2 dresses had been packed in my missing bag. Upon further investigation, several pairs of shoes were missing as well as 1 foot of 1 pair. I, had also, 1 foot of a shoe that did not belong to me or any member of my family.

I contacted Royal Caribbean & drove down to their office in Miami. After much screaming & yelling I managed to speak to the manager of customer relations. Namely, Natasha Auburn. She informed me that they will look into this issue & gave me a number by which I could contact her. I have called her everyday & left numerous messages, but I have yet to receive a response from her. We have even gone so far as to contact the gentleman in charge of a department called Risk Management. But he too seems to hide behind his voice mail. Once Royal Caribbean have your money they don't seem to be interested in CUSTOMER SERVICE. I will never cruise with them again!

Both my daughters prom dresses were stolen, as were shoes that were recent acquisitions. One pair only worn once. The only shoes we were left with were flip flops, which we had to wear throughout the entire duration of our stay in Fort Lauderdale.

Hurricane Frances destroyed most of Florida's cruise ship terminal at Port Canaveral. The Port is closed and will be closed until Saturday 9-11-04 if all of the dredging is completed by that date. The Port officials have been very responsive and proactive.

Royal Caribean continued to state that the passengers would be required to leave from Port Canaveral until 3:50 PM on 9-08-04 at which time I received an email stating that the Sovreign of the Seas would sail from Port Everglades near Ft. Lauderdale. "Buses will pick up guests and drive them to the ship." Florida government officials have asked Floridans not to return until Friday 9/10/04. This cruise line is requiring guests to drive in tremendous traffic jams in an attempt to catch a bus to a ship which is now leaving from a different port. They have not offered any cancellations or rebooking as has their competition.

Hurricane Ivan defeated their plans to race to Cozumel, Mexico for a few hours of beach time on ths 3-night cruise. My wife and I are going to make a dash for the Port Canaveral bus station. Two other couples who were traveling with us are seeking legal counsel. The #2 Cruise line does not seem to know how to apply for insurance claims for lost business due to the hurricanes without torturing its guests.

Damage Resulting: We must drive in heavy traffic against the direction of the Florida government officials to ride a bus to a port to catch the ship for an abreviated cruise.

I have a major complaint and I hope someone can help me obtain a refund. My husband and I sailed from Miami February 29, 2004 on The Legend of the Seas, Royal Caribbean, a 14-day cruise to the Panama Canal and returning from San Diego to NY. We flew to Miami, picked up our luggage and bought a transfer ticket from the airport to the pier or Miami for $22.00. We were then led to a truck, where they loaded our luggage and said we would find them in our cabin; we then proceeded about 15 yards ahead and waited for a bus. The truck left, and the bus came after 20-25 minutes. We handed the ticket and were taken to the ship.

We sailed, but at the end of the day we did not have our luggage in our cabin so we went to the front desk to complain. They would search the ship. This went on for four days, not knowing where our luggage was. We were with the same clothes that we left NY with all this time. We decided to leave the ship in Aruba and fly back to NY. We paid $1,502.90 for our air for my husband and me. Our total expenses for this nightmare were $4,889.90.

When we arrived home we immediately contacted Royal Caribbean in writing as to our misfortune and eventually after my calling their Customer Service Dept. they said that they could not verify that my luggage was put on a Ryder truck or what I was telling them. They said that after 9/11 they had tight regulations and that could not have happened. Well it did happen. This was our 4th cruise and usually our luggage was put in the bus with us.

Till today, Royal Caribbean has ignored my problem. Mr. David Parkinson of Travel Dispute Mediation in Santa Clara, Ca. suggested that I contact several travel magazines and tell you about my misfortune.

My husband is a retired NYC school teacher and saving almost $5,000. for this dream cruise does not come easy. After five days we received our luggage at home - it had traveled to Panama. The people on the ship had no idea where our luggage was so the only thing we could do was leave the ship. I know that $5,000.00 doesn't make any difference to them but my husband worked hard for that money. This incident has really turned me off cruising.

For Christmas my boyfriend purchased tickets for a cruise to the Bahamas. Our baggage was to be delivered from the plane when we arrived in Miami directly to the cruise. My suitcase, however, never arrived on the ship.

Although I complained repeatedly at the Purser's Desk on the ship (Sovereign of the Seas), I was told that they were doing everything they could. I begged them to call Continental Airlines to try and locate my baggage, but I was told that "they don't do that" and that their ground people in Nassau would be checking with Continental.

Royal Caribbean denies any responsibility whatsoever, totally ignoring the fact that they failed to pick up my baggage in Nassau.

I was afraid to buy anything in Nassau because I had spent money prior to the trip buying the things I needed and couldn't afford to buy more things. My boyfriend and I have both been through some very rough times lately and this was supposed to be a relaxing, enjoyable vacation. Instead, I was tense and upset about my luggage.

I find it amazing that when someone is "bumped" from a flight, they are given vouchers for free travel, but our whole trip was ruined, and no one seems to care.

Royal Caribbean has responded that they regret our inconvenience but "decline your request for compensation". I have contacted an attorney and probably will have to file suit in Federal District Court. I really don't want to do this and would prefer that Continental Airlines and Royal Caribbean compensate us justly for our loss.

I disputed the charges with my credit card company but the cruise line was very rude to me and did not want to help me or take any suggestions to improve their security so this would not happen to any one else. (this is the short version)

I made a reservation through Expedia.com about six weeks ago and paid for my cruise completely (by credit card) at that time. This week I found out about a work conflict that is going to require me to push my cruise date back by one or two weeks. When I contacted Expedia and then (later) Royal Caribbean directly, I was told that to move my sailing date back by one or two weeks would mean that I have to cancel my cruise and then re-book.

I do not want to cancel my cruise. I want to move the date back by a few days, same boat, same cruise, just push the date back slightly. At this point if I cancel and re-book, my cost for the same cruise will almost double. This seems unreasonable to me. I expected to pay a penalty or up charge, but this seems excessive. I have never had an experience like this before when slightly changing travel plans so far in advance of my travel dates. Ive paid penalties before but not 50% of the cost of the package, plus the additional cost of the up charge. This really constitutes an almost 100% penalty.

I have reviewed the "contract" carefully and Royal Caribbean does not state anywhere that postponing a cruise is the same as cancelling a cruise. They are very careful not to state this anywhere so that they have the right to take advantage of their customers.

I booked a cruise for 27 people for the week of 2/15/03. Some of the people we were travelling with made reservations to leave the night before. Some of us could not. When we got to airport (TF Green) we found out that our flight had been cancelled due to snowstorm in Chicago (our layover). We tried to get another flight but were unable to.

After standing in line for hours trying to get a flight to our destination (Florida) we were able to get a flight out of Boston but only directly to San Juan. When I contacted our travel agent (Cruise Brothers) she made hotel reservations for us. After we got to San Juan we called Royal Caribbean and were told that they would pick up the expenses. We stayed for 2 days until the cruise ship arrived. We were charged for 1/2 day at the hotel because we did not check out before noon. No one told us to do that; and the cruise ship was not due to arrive until 4 o'clock, so we stayed and were charge.

We incurred extra expenses such as food and taxi's getting to and from airport. We had not planned on this -- we were going on a cruise and everything was paid for. We have been trying to get reimbursement from someone -- Royal Caribbean or the travel agent. We have not had any success. I have filed a claim and now they are telling me that unless I had insurance, they cannot honor my claim. That is not what we were told. My family waited a very long time for this vacation, and it was a nightmare.