Rodeway Inns

We paid $101 for a room for Saturday night. We could not get on the Wi-Fi; they said that they would have it fixed but did not fix that night or next morning. Our fire detector was beeping and called to say it needed a battery; they did not have a battery. They told us that the repair man would be in to fix it; he never came. So we finally detached it from the electrical wires as it would not stop beeping and, thus, we were not able to sleep. The cold breakfast was mini-muffins (could have provided something a little larger, such as, sliced bread to toast with butter and jam, coffee and boxed cereal). The mini-muffins plus the beeping fire alarm and inability to use computer in a room that did not qualify for any type of quality was a little overpriced compared to other chain motels. One motel in a small city, not a small town like Moab, that we paid $79 to $89 per night provided a hot breakfast buffet, clean and repaired rooms, and internet service.

I checked in at Rodeway Inns using my credit card for two rooms. The next morning, I realized I had used the wrong credit card and so I paid with the correct credit card. I have my receipt. I just checked my mail and I got a bill from the initial credit card. I called the clerk (owner) and she basically told me too bad.

So, I paid for four rooms when I really only had two rooms. What a rip off. And this place if filthy, there was a public hair in the tub when I got there. I should have known better. I am now trying to get my credit card credited. Don't stay here. It's a rathole.

After settling into the room that I reserved for the night, I noticed a roach crawling across the floor. I could not believe my eyes. I decided at that time that I would simply discard the roach in the toilet (after taking several pictures with my phone) and act like this didn't happen. My husband and I left the room for a bit only to return to several roaches crawling on the floor particularly in the bathroom where there was an obvious leak around the toilet. By morning time, I had enough and asked the manager on duty (which I assume was the owner's wife) to please look at the latest roach I had killed. She only offered a "sorry" with a huge smile, like it really wasn't an issue. I should say, I reserved another room for my brother and he found a couple of roaches in his room as well.

We arrived late in the evening after touring Rushmore and Crazy Horse Memorial expecting basically the same quality as a Quality or Comfort Inn. We could NOT believe our eyes when we walked into the room.

The next morning was worse when we could see in the daylight the condition of our "free room" we earned while staying with ALL ChoiceHotels properties while on our two-week road trip. We never had any safety or cleanliness issues at any other CH property until we stayed at this Rodeway Inn in Rapid City, SD. Please see photos!

Let's put it this way...I wouldn't allow a dog to stay at this property. We felt as if we needed to be fumigated! Don't stay at this Rodeway Inn!

My room was broken into by someone who worked at the hotel (the door was tampered); either they used a swap key or a master key. I had my laptop external hard drive and other items stolen from my room. The management gave me a hard time about refunding my stay, and would not pay me for the items stolen from my room. The sad part is the general manager would not return my calls, and she told the staff when I call to say that she was not in. Additionally, the robbery occurred between 11:30 AM and 7:00 PM while I was away from the hotel. Something needs to be done. I know I will never see my items again, but I want the public to know to stay away from Rodeway Inn/Arlington Hotel located at Carmicheal Boulevard, Montgomery, Alabama. The management did not care at all.

My wife and I had guaranteed reservations there on June 17. I did not arrive there until 7:00 pm. The one-story motel sat right on the street and there was a large construction project going on right there. Their sign said they had weekly rentals and there was a large number of men hanging around in the parking lot. He gave me a key as I asked to see the room. The room was probably okay as I didn't give it much inspection. My wife and I didn't feel comfortable staying there.

I returned the key to the manager (probably owner) and told him the motel did not meet our expectations and we wouldn't be staying. He said he would have to charge me and I refused to sign anything else. We left and stayed in a Wingate.This was a two week trip and I stayed in some Comfort Inns, Sleep Inns and other nice hotels. I have travelled much and plan on traveling more. I have never left a hotel before.

I did not want to get in it with the manager so I didn't criticize his motel. However , It was a piece of junk. I notified Visa and they didn't see how to legally not pay it. I knew the rules of canceling but had not seen the hotel. The web site flattered it. I would love to hear from you. It is only $93 but I am upset. I missed the original turn and couldn't find it. I looked in the telephone book and it wasn't listed. I called a Rodeway which was 20 miles away and she told me where this was.

In addition to the payment for the room, the owner/operator/desk clerk charged a deposit - not a card on file. When I complained, he raised his voice, threw papers and declared "I will not let you stay here." I had to make other arrangements for the weekend.

He has obvious emotional problems and should not be dealing with the public. It is not worth staying there, even for the skid row prices. I had to stay elsewhere on a busy weekend and paid much more for a room farther away.

I booked a package deal with Expedia. The flight and car were true to the advertisement. I was excited at the thought of signing in to a place that was renovated and had pool and accommodations for non-smoking. I was even more excited when the employee told me I would be getting a room just steps away from the pool. As I checked into room 122 on July 9th, 2010 I was horrified. The room smelt of urine and smoke and I specifically asked for a nonsmoking due to the fact I was pregnant. There were bugs in the lamp shades.

I went to the bathroom and found out the toilet wouldn't flush, the tub had a brownish ring around the hole where the water exits, and the faucet in the tub was dripping. I wanted to cry so badly but there was another parent with me so I tried to hold it together. This was my first trip to Florida to see my little girl run at the AAU Nationals at the ESPN center at Walt Disney and it was ruined.

On March 23, 2010 the cops came knocking on our room door and stated there was complaint about some noise. Kaye and I was sleep and he checked the room and noticed we were sleep also. However, the night manager banged on our door, talking loud and rude which upset me because I was waken out of my sleep for the second time. He never apologized even though we were not the one making any noise but sleep. We could not sleep the rest of the night.

We booked on-line for 3 night over Thanksgiving at a rate of 49.00 a night which was very reasonable. We are from that area so I was not expecting the Ritz. We also had our schnauzer and lasa with us. Both dogs were kenneled the entire time they were in the room. The room was reasonably clean, but shabby paint coming off the bed, rust on the handicap bars, cracked tiles in the bathroom.

When we arrived my husband told the girl at the desk that we had 2 dogs with us and she charged us an additional $10.00 a night - we had been expecting it to be 20.00. This was not a full motel. The day after Thanksgiving there was more traffic there with men with hunting dogs and the noise that goes with drunkeness. On the Monday after we returned to Chicago we were surprised that our debit card had 2 extra charges - 1 for 30.00 and 1 for 55.00. We were on a tight budget and this overdrew our account costing us 30.00 additional $.

When we reached the manager who was Indian - we were told that we hadn't been charged for the dog - my husband did argue that he had told the girl 2 dogs in the first place, but let that one go. The manager then told us that we had left the bed filled with dog feces. This was not true at all but he held fast. We had gone to great pains to be sure that the room was clean that anything that should be in the garbage was etc.

When my husband finally totally lost his temper and told the manager he was going to call corporate the manager said, go ahead that's what everyone else does'. While their charges are untrue it becomes a he said-she said issue and we will lose. What I find interesting is that by adding these extra charges the owner now gets the per room price he would have charged us if we'd booked the room directly through them. I don't think that's a coincidence.

I certainly won't stay at a Rodeway again or any other hotel run by Indians since we also had a very bad experience in Kalkaska a few years ago and were told precisely the same thing -go ahead and call corporate everyone does. I don't twitter but my son does and I will be chatting with him about getting this word out. Don't use Rodeway and don't use the Choice Hotel chains. Anywhere. Our reputation is compromised. We lost money we didn't expect to pay nor were we contacted and warned and we were charged an overdraft fee by our bank.

I booked a room on line using Priceline(unaware that i was using that service). They immediately took the money from my checking. When I arrived after a three hour drive I quickly felt I was in a really bad/unsafe part of town. There were prostitutes at the corner gas staion, and some shady looking people walking across the parking lot with a big black trash bag over their shoulder. I went inside and complained that there was a mistake and I was not able to stay. I needed to cancel my reservation. The hotel manager climbed on a chair to twist a lightbulb in for light. His English was very hard to understand because he was from India. He said there was nothing he could do because I didn't make the reservation with him. I pleaded with him to be understanding. Not one car was in the parking lot. I felt like i was in a bad movie. He and his wife became quickly aggitated and both of them ganged up on me and were arguing with me. I was scarred and left immediately. It was dark with poor lighting outside by this time. After having to find a clean and safe room, I began calling around trying to get some assistance on this matter. Priceline said it was up to the hotel to refund me. They are just a third party.

I called Choice Hotels who stated they are unable to help me because of the third party involvement. I sent e-mails, called corporate offices, with promises to follow up with me the next day-still nothing. It's been weeks, and everyone involved is refusing to help, and passing me on to the next. Is this how we do business in America? Don't get me wrong, I have offered everyone who I speak to my responsibility in all this, and that I believe in a cancellation fee being charged to me. I would even settle paying for the first night, if they would allow me to be forgiven for the second night. I didn't stay there at all for fear of my safety. Give me a break, how was I supposed to know 24 hours in advance that I booked a room in the ghetto of Fresno. Isn't that why we use a third party? Today I spoke to the hotel manager by phone trying to get some resolve in this matter. He said he would not consider it because lots of people book several night stays with him who don't stay there and they don't ask for a refund. Go Figure?

I came to the Dells with my mother who walks with a cane. I asked for a room that we could drive right up to so she wouldn't have to walk so far. Since the parking lot is not numbered, there was someone parking in the spot closest to the first room we received, which was room 313. I went back and waited in line for a good 15 min. in the lobby. Even though there were two people working behind the desk, the man just stood there and stared while the woman did everything. The first customer at the desk asked for a refund because his room was too small, not taken care of and the air conditioner didn't work. I should have taken that as a sign, but I didn't.

The second guy ahead of me told the staff that he had one room for three nights and they kept asking him, "Two nights?" "Two rooms?" and he got really frustrated. Finally I got up there and asked for a different room since my mother was handicapped and couldn't walk far. I then received keys for room 307.

I went over to room 307 and the keys didn't work. I went back to the lobby once again and this time, the unfriendly male behind the desk walked over with me and couldn't open the door, either. He then put us next door in room 306 and brought us over some keys. We walked in and were greeted with a strong smell of mold. We were tired of moving around, though, so we thought we could put up with it. We turned on the AC to help the smell, but the AC was on high but didn't work at all! We also didn't have an alarm clock and ended up buying one so we could get up on time the next morning. The fridge wasn't very cold and there was a lamp that was missing a light bulb, so we only had two lights instead of three.

We went out and bought an oscillating fan and some bathroom spray to help with the awful smell. We went into the bathroom to put the bathroom spray on top of the toilet and saw instantly what was causing the mold smell. There was black mold all over the floor and wall behind the toilet.
I called and asked the unfriendly male to come over and look at the room. About 20 minutes later, he finally showed up and said he'd give us another room. I asked if he even wanted to see and know what the problem with this room was and then he reluctantly agreed and I showed him the awful bathroom. Then he walked back and forth outside trying to find us a room. Shouldn't you know which rooms are available if you work there?

Finally, he said he could give us room 307 next door but it didn't have a key and wouldn't until the next morning. I said that was fine, that way my mom wouldn't have to walk so far. We moved in next door and this time, the AC and fridge worked well. We also had no moldy smell and an alarm clock, but no microwave. My mom stayed in the room anytime I went out so that I could get back in.

The next morning, I walked over and asked for the key to our room since he said we'd get one. I was informed that the lock was broken and the nice lady at the desk said I could use a master key. I was uncomfortable with that and just made sure my mom opened the door any time I went out and came back. What kind of a place would hand out a master key to any guest?! If I had taken that, anyone could have known that and said I stole something and I wouldn't be able to prove I didn't, since I had the master key. It didn't make me feel at all comfortable that this place was willing to just hand out the master key.

The next morning, I walked over to tell them I was checking out and I had no key to return. Unfortunately, the crabby man was back so when I asked if some sort of refund or credit would appear on my bill, since there were so many room changes, no key, etc., he told me it wasn't fair that I was asking because he did everything for me and if it was that bad, I could have gone somewhere else. Well, believe me, I will be going somewhere else from now on. Please, anyone reading this, don't make the same mistake I did! DON'T STAY AT THIS HOTEL! Perhaps it was nice when it was the Diamond Hotel, but now under new management as the Rodeway Inn, I would honestly rather stay in my car than stay in this craphole! Do yourself a favor and stay anywhere but here!

When I returned from my trip and I was going to pay my government credit card bill for the month, I discovered I was charged $1,271.25 on April 27, 2009 by the Rodeway Inn. When I called the Rodeway Inn to question the hotel about this charge and explain to them I had cancelled the reservation and I never stayed at their hotel or even set foot on their property, they told me because the hotel had booked me down for 2 reservations and when I called to cancel they only cancelled 1 of the reservations, I was charged for the second reservation. I never made 2 reservations with the Rodeway Inn; I never even knew I had 2 reservations with the Rodeway Inn; had I known this I would had cancelled both reservations on April 23, 2009. I never set foot on the Rodeway Inn's property or stayed at their hotel the entire time I was in Jacksonville.

I tried to contact the Rodeway Inn several times and explain they wrongly charged me, but each time they said if I did not have my cancellation number then they could not reverse the charge. When I talked to the Rodeway Inn Regional Manager on June 16, 2009, I explained everything to him and he seemed to understand, and agreed to refund me my credit once Citibank sent him the forms/documentation for him to sign to reverse the charge.

He never returned my calls and I discovered he quitted and the new manager, Robb K was going to be responsible for assisting me. I tried contacting Robb K and he never returned my calls. I tried contacting the General Manager/Owner Mr. Harbir G and he never returned my calls.

I have discovered the Rodeway Inn will be changing its name to the Quality Inn in August 2009, I believe they are trying to stall refunding my credit by waiting until they transfer their business under a new name.

Rodent infested accommodations booked on 6/22 to 6/30/2009. I called the night manager Ann and requested 2 blankets. When I opened one blanket to place on the bed and I shook open the blanket, the rat/mouse droppings landed everywhere. I could not help but wonder about all of my linen used in my room. Was it also infested with rat mouse droppings and shaken out, not washed and placed in my room? I immediately called the night manager Ann and told her to come to my room. When she arrived, I showed her the rodent droppings, which infested the hotel blankets and now were everywhere after I opened one blanket and shook it open to place on my bed.

Since I charged my hotel reservation using American Express, I called AMEX and discussed my consumer shock, health concern fears and disgust relative to this rodent infestation I suffered. I was extremely worried as I know that rodents do carry rabies and the Hanta Virus, which is deadly in humans and the Hanta Virus can be caught from breathing rodent droppings since the virus is airborne, and there is no known cure. AMEX was also shocked and stated since this was a very dangerous human health hazard violation, I should open an AMEX dispute and also file a report with PA sanitation health department especially since I have a compromised immune system and have severe asthma, and also because rodents also carry the Hanta Virus and rabies, which to date have killed many humans and there is still no known cure for Hanta virus.

General manager Al ** also said I had options and could have asked for another room, as opposed to checking out early. I replied to Al ** by stating "your linens are kept in the same rat/mice infested area, so that would not change the fact that you have rodents in your hotel and on your property" and I suffered asthma attacks, got the hives and had to constantly use Benadryl and an asthma inhaler until I could find another vacancy elsewhere, which in the height of summer season was not that easy to do. I called Choice Hotels and lodged my consumer complaint. Choice Hotels Senior CSR Chuck told me Al ** never called Choice Hotels to report this rodent infestation incident.

I suffered and Chuck also informed me that the Rodeway Inn Italian Villa is a franchise, privately-owned and Choice Hotels is only the marketer, therefore Al ** deliberately lied to me twice and the first time was when I discussed a full refund with him upon early checkout. Al ** again lied to me when he stated Choice Hotels would only give me a 20% off room rate reduction for only one night, which was the night I suffered the consumer shock of requesting two blankets, opening the blanket to place on the bed and to my horror, watched rodent droppings sail through the air and land everywhere.

On June 18, we checked into the Rodeway Inn for a one night stay. On the morning of June 19 around 7:00, I woke up after a very rough night's sleep. I was tossing and scratching for most of the night. I went into the bathroom and discovered my face are covered with small and large bumps. I removed my gown and found my left and right arm shoulders and my back were covered with bumps. Then I noticed some small bugs on my gown. I woke my boyfriend up to tell him I thought there maybe something in our bed. We pulled back the covers and notice several small and large bugs.

We got our camera out of the car and took pictures on the bugs and my body. We informed the management at the front desk. They did nothing. We checked out and went straight to a walk in clinic there I received proper medical attention. I remember the doctor saying, "Well, they don't bury themselves in your skin, they just bite." We went back to talk with management to see if they would do anything to help us with our expenses. The manager said the owner told him not to do anything for us and we could do whatever we wanted to do about our complaint.

This is not just my issue, this is a public health issue. I ended up spending my entire weekend unable to go in public because of people staring at me. My skin felt like it was burning when the sunlight hit it. I had a severe reaction to one of the medications I was given. I had to pay my medical bills and prescriptions, gas, time wasted speaking to management. Physically, some of the scars will stay forever on my body and I think the owners should be held accountable. They are supposed to insure that their premises are safe at all times. No one should have to go through this and not be treated with dignity and respect, or how about "I'm sorry."

we were in room 207 on 2/5/09 when we were woke up around 3:30 am to a bunch of drunk kids screaming vile obscentities up and down the hall for approx 1 hour, around 8 young adults total. The manager refused to call the police because he knew them and he did not want them on the road while drunk(he also commented that if you think this is bad it is much worse on the weekends. So we called the police. Fairness dictates that we have our money refunded.

We recently visited Virginia Beach with the intention of staying at the Rodeway Inn on Pacific Avenue. We had reserved a room, expecting not much for the price but at least a clean place. When we arrived, my wife and I walked through the room to which we were assigned prior to signing in, and we were absolutely disgusted. The room was filthy. Most notably was a stain on the floor beside the toilet. My wife said it appeared to be a smudge from a feminine pad.

The beds appeared as though housekeeping had just pulled the blanket back over the pillows. There was no way we were going to stay there. We complained and tried to get our deposit refunded, but to no avail. The manager wouldn't even give us his name. We got the feeling -- and we realize this is totally conjecture on our part -- that the manager knew we wouldn't stay there and just wanted to keep the first night's fee. We just got the impression that was something he's done frequently. We later learned his name is Sunny Gandhi.

In addition, the room was supposed to have a sofa, but it didn't. The hotel charged us $159.15 for something we didn't use -- and not because we wanted something different, but because we wanted something clean. We would understand losing this amount had we simply chosen another hotel because we didn't like this one. But we just couldn't stay there. We really thought it was a health risk. This hotel is a Choice Hotels affiliate but in no way measures up to other Choice facilities at which we've stayed. Choice has accepted our complaint but has done nothing. We lost $159.15.

I miss CNN and the presidential debates. I tried to dispute part of the weekly charge but the credit card company refuses.

I was staying at the Rodeway Inn and under the impression that the hotel would be fairly good since they charged me $140 a night over President's Day weekend. The room was small, and there was no hot water. When I called reception and told them of this issue no phone call back was made to me.

My friend's room was exactly the same thing. The pricing went from $140 to $89 to $39. I just do not understand the huge gaps in pricing even if it's President's Day. For $140 a night, I was expecting something close to the Bellagio in Las Vegas because that's how much I paid there on an off night.