Red Roof Inn

Disabled Vet (lung COPD on oxygen). The request was non smoking with door outside, where we have stated several times before. I was informed they were booked up and no vacancy but they could find me a single for the wife and me if I would hold on the phone. He came back and said the LaQuita here downtown had a vacancy that met my needs and switched me to reservations, which I booked a room for three days. When we got to Brownsville and went to LaQuenta downtown they had no reservation under my name. That confused me. He said maybe they booked me up in Olmito, TX, 12 miles north of downtown. We drove up. The cleaning fluids was affecting me when I walked in (Pinesol) and the room was all the way down the hall at the end of the building that I had to go through to be able to get outside to fresh air with my condition.

It's fraud to use a telephone setup webpage on the Internet to get the public that make reservations when the name of Red Roof Inn changed owners to Motel 6, took down their sign Red Roof Inn use the same Red Roof Inn phone number for reservations and direct you through another booking company named Expedia and not inform you how they made your reservation. And it cost me $190.07. I think it's a sorry mess to pull on a disabled veteran but I am sure Expedia will do someone else the next chance they get.

Went into the Red Roof Inn at Buena Park, CA to pay my rent today (Saturday, July 30, 2011) and the person that was working behind the desk said that there are no rooms available. Not even the one that I was staying in for almost a week. I explained to him that I pay every day and when I paid yesterday, no one warned me or told me anything about the 2 beds being reserved. He said I had to check out and wait until 3:00PM for a 1 bed that is $94.40. ** no. Plus my mom's disabled and can hardly walk and we have no car. So, now I'm going to be sitting on the stairs outside at the Red Roof Inn until I can get a ride or a room. I will never stay here again. Trust and believe I will complain.

My fiance' and I reserved a room online from Friday March 18, 2011 thru Sunday March 20, 2011. When we reserved, we reserved a non-smoking, king size room. The online website is totally deceiving. When we entered the Inn, the front desk representative was not at all professional. We noticed children freely roaming the Inn. As well there was a stench when entering the Inn. We continued to check in. As we enter the room it was very smokey, dirty, the lights were not working, there was a big hole in the heat and air-conditioning unit as I went to turn it on, the entire unit fell apart. The bed was a full size bed, not a king as well the window covering was barely hanging onto the rode.

The room was the worst I had ever seen. It was not fit to be rented out neither is the entire hotel. It is not at all sanitary. There were cigarette burns on the tub. It was such a mess that we had to reserve a room elsewhere. When we spoke with the rep Leverne, she explained she needed to speak with her manager Jackie. Jackie instructed her to return our funds if we could find some place else to go. This Inn needs the Health Inspector to go in. It seems as if it is not up to code and should be taken off the market until drastic changes are made. Very dissatisfied and unhappy consumer!

I received an e-mail stating, "Pets always stay free at Red Roof," and another offering a special deal of a room at $20 for any Red Roof on January 2, 2011. I made my reservation online (in which I stated I would be bringing my 2 small dogs) and received a confirmation e-mail showing my total with tax would be $22.12. When I arrived at the hotel in Rutland, VT, I was told for the first time that only one dog is allowed, the second dog's fee is $20.00. I stayed the night and paid the extra fee. (What else could I do?) I then called their 1-800-red-roof number to complain, but after waiting on hold for 23 minutes, all I was told was, "There is nothing I can do, try calling back tomorrow." Instead, I began communicating with Red Roof by e-mails. Their reply was that I misunderstood, and they showed me the small print in one of their websites that states "One well-behaved family pet is permitted."

Not suspecting that there would be a problem, I never hunted through their websites for their pet policy. The hotel knew I was bringing 2 dogs and never contacted me before I started my trip. I found in their websites this statement: "Our Commitment. The Red Roof Hassle-Free Guarantee because your comfort is our No. 1 priority! Should you have a concern during your stay, simply contact the front desk and allow us to address it. If we cannot resolve your concern prior to your departure, we don't expect you to pay for that night. It's what every stay should be with our Hassle-Free Guarantee."

Because of the hassle I was put through, I don't think I should have to pay for my night stay. They ended up charging me double what they advertised. Their ads should show their true pet policy, my pets did not stay free at Red Roof!

I stayed at this hotel with a group. We booked 2 adjoining rooms to accommodate a total of 7 people. Upon entering the hotel we noticed that it was crawling with crickets both outside the building and inside the halls. This was initially not so bad, until we noticed after check-in that the bugs were crawling all over the inside of our rooms as well. We still weren't completely disgusted until we saw the blood stains on both the headboard of one of the beds in Room 217 and bathroom of Room 219. Already seriously questioning the cleanliness of the establishment, we next found multiple dead crickets inside one of the pillowcases. Thoroughly disgusted, we pulled back the sheets of all of the beds only to find a live spider crawling around between the sheets of one of them.

We called down to the front desk manager, who informed us that there was no staff available to change the bedding, but that we could carry the pillowcase full of dead bugs to the front desk ourselves if we wanted it replaced. After informing him that this was simply unacceptable, he told us that there was no manager on duty and that he would have to call the property manager on his cellphone to see what he could do. Several minutes and phone calls later, we were told that we could move to a new set of rooms.

The second set of rooms was equally disgusting, if not more so. The second room was full of not only crickets and spiders, but also several cockroaches. We turned on the air conditioning unit and cockroaches swarmed out of it. We also found them in the bathroom and front hallway. Due to the thoroughly unsanitary conditions of the hotel, we decided to simply check out, leave and find other accommodations. We were in the rooms for less than half an hour total.

As we had not actually stayed in our rooms and because their conditions were positively unlivable, we demanded our money back from the hotel. The front desk manager informed us that refunding our money would not be possible. He then refused to let us speak with the manager of the property. He also claimed to have inspected the rooms and found no evidence of any bugs, despite being shown picture evidence to the contrary. We did not have the foresight to photographically document the conditions inside all of the rooms, but we did manage to take several photos of Room 219, which are attached. Even as we debated the bug infestation with the front desk manager, bugs were crawling all over the lobby (and around the area containing food and drink) as well. We stomped on a cockroach crawling through the lobby within plain view of the front desk employee.

The front desk employee was rude and derogatory to our group -- insulting us, calling us names and insisting that we were liars. He yelled at us in the lobby for several minutes and then threatened to have us forcibly removed from the property if we did not leave. All of this unreasonable conduct resulted merely from a simple and civil request for a refund based on the gross misrepresentation of the rooms. Eventually, in attempt to get us to leave, the front desk manager refunded one of the rooms and removed the charge from that credit card. However, he flatly refused to refund the charge to the second room.

In an effort both to resolve this matter and to inform the appropriate authorities about the unsanitary conditions and unfair business practices allowed at the Red Roof Inn, we contacted the debit card company to dispute the charge, as well as Red Roof Inn corporate management, the local chapter of the Better Business Bureau, and the City of New Braunfels Health Department.

However, given the recalcitrant and uncooperative nature of the management at Red Roof Inn, I have little hope that this matter will be resolved without outside intervention. All that we are asking for is a refund of the charge made on the debit card for the second room. It was misrepresented to us, we found it in absolutely deplorable condition, and we did not stay in it.

It is worth noting that the New Braunfels Health Department informed us that they had received multiple other complaints against the Red Roof Inn that week alone. We booked new rooms at both the Quality Inn and Best Western in New Braunfels and neither hotel had any issue with bugs of any kind.

I have never in my life encountered a hotel with such positively despicable conditions or a staff so unconcerned with the welfare of their guests. I hope these practices will not be allowed to continue for the welfare of future guests.