RCI

We received a letter saying that the hotel in St. Maarten has been auctioned off by the bank of Nova Scotia and bought out by Algeria. Now Algeria is saying that they no longer honor any timeshare and lease agreement. Now RCI told us that once our points run in 2 years we would have to rebuy and find another timeshare. Talk about putting us in a boat with no paddle. Thank you, RCI.

Booked a trip through RCI back in July for Nov10 - Nov24 at two different resorts in Mazatlan. When we booked, we were charged a fee to extend 2 weeks we had banked that were about to expire (expected) and then we were charged TWO exchanges because we were using deposited weeks which we only expected to pay for one since one of the weeks is at our home resort (??). When we discovered our confirmation was for Nov3 - Nov17. We immediately called and the only thing they could do was put us at our home resort for 2 weeks and they were going to charge us another exchange fee which didn't happen. But now we are paying 2 exchange fees for 2 weeks at our home resort. I would have thought that the least RCI could have done was refund both the exchange fees paid to make up for their mistake. To top it off there was not even an apology from either representative we talked to. Their customer service is AWFUL.

After check in Mizner Place, Weston Florida, as usual, to get my parking allowance, I was redirected to RCI saleswoman who sell me a welcome breakfast by USD 20.00. In exchange they would give me a gift card of USD 75.00 and get my opinion about the new room the hotel would offer. Even being at the booked time on the place, I was prevented to get in (on the VIP entrance) because my wife wasn't with me (she was taking care of my daughter who was feeling sick). I was oriented to go back to the hotel and get my money back. However, they didn't refund me even after my explanation. Beside of it, I really recommend do not trust on the RCI sales persons and if have other options against RCI you will avoid many problems and surprises as associated.

I signed up for Timeshare in Florida in 2004 for 63,500 points every other year. From 2004 to 2012 I was quite happy with my lot and we had some very good holidays in Europe and indeed all the apartments were excellent. I had no complaints. At end of 2012 I received a letter from a company in Florida called Festiva Hospitality Management saying that my points were being cut to 36,300 because a "mistake" had been made when I purchased the points. I contacted RCI who said that it nothing to do with them but "just keep paying your Membership Fees or else". When we signed up, the reps all had RCI badges and all the walls of the room were decorated with RCI posters so as far as we are concerned we signed up with RCI and have dutifully paid our Maintenance Fees and Membership Fees without fail since 2004.

However, I have not paid Membership or Maintenance Fees in 2013, why should I pay for 36,300 points when I signed for 63,500. If a "mistake" made, I did not make it, I know what I signed for. RCI have now sent me a Solicitors letter threatening court action which I have responded to and will fight vigorously. I am retiring this year but still have plenty of fight left in me. By the way did everyone know that a class action lawsuit is being taken in Florida by Finn Law Group against Festiva and RCI for alleged fraudulent practices. Can't wait for the outcome of that one.

Just to recount the nightmare I went thru along with my family at Munnar: We booked the Innova taxi for Airport pickup thru Mr. ** on phone and it was conveyed that we need to pay to the driver Rs. 4731. Rs.4800 was paid on arrival at the resort just after getting down at the premises only in cash. No service document was presented at that time or even the next day to us either by the driver or the resort staff. They raised this issue only a day before we were to leave the resort. On explanation they did not show any respect to us and in fact were De-courteous to us & treated us as if we were at fault. Resort staff were saying we have CCTV camera installed at the location (Outside reception) but did not co-operate to show us the footage. It was due to their inefficiency and lackadaisical attitude we got into trouble. They sided with the liar driver and the union goondas. Such scene was created that we could not leave the hotel, as if we were kidnapped. We could not call police. We could not call any other taxi & we were to miss the flight.

Ultimately we got humiliated and was left with no option but to pay the Taxi fare again. This episode was so frightening that the idea of going for a holiday next seems simply getting into one more Nightmare. We were also shocked at the poor service standard & the maintenance of the resort. On the other side, before booking your RCI executive had promised us of 7 star like facility. RCI Membership Number: **.

About a month ago I was in Vegas with my husband and was approached by one of your reps. We ended up speaking to Rick regarding discount show tickets if we come back and listen to a presentation. Unfortunately we were leaving that day, we still signed up because Rick assured us we could come back to any kiosk/ desk and get our tickets when we returned. We came back Labor Day weekend. Went to the kiosk/desk informed them what Rick had mentioned. The gentleman told us we'd be taken care of after the presentation. We went to the presentation which ended up taking 5 hours! Instead of the 2 1/2 - 3. I told the rep after showing us the property we would need time to research more info. He still presented prices.

One thing that really made me mad was I asked the rep a question and when he answered he only spoke to my husband and ignored me did not make eye contact! I was the one who asked! Of course he eventually got his supervisor to come to "offer lower prices". After 2 more times of telling them no, we needed to do more research, Finally we had to get up to just leave. Then they let us go. Our rep was "hurt" that we started to walk away from him, after telling him 3 times not interested. We then had to wait another 20 min before the bus would even leave. After numerous times reps saying they don't care if we buy, no high pressure sales. That your company is very "ethical". We gave your company over 5 hours of our time and never got show tickets that we were promised when we first signed up! (I am not talking about the ones you get with the $200 option. I am referring to the ones they will give you for signing up.)

I'm reading all these complaints which have been going on for years and nothing is ever done to improve the situation. No one cares about RCI customers including the BBB, Consumer affairs or any type of watchdog organization. I have owned timeshare for over 20 years and have seen RCI do just about anything they want. In a recent class action suit about not being able to book weeks or points vacations because of no availability, but yet the same units are available for "rent" the plaintiffs received $12.00 each. I could go on for hours but why, nothing will ever be done to stop the dishonest tactics which RCI uses to deceive trusting customers.

My wife and I purchased time shares (points) in July 2012 while on a cruise vacation in St Maarten after we were told what a great investment this would be for us and the kids. Now after 3 years and US$15,000 poorer we realize that through the maintenance fees of $800 and booking charges, this investment is a total scam and does not make sense. I really trust potential purchasers look at the total picture, and in particular the lack of a resale market as a key indicator that this investment is not what it is marketed to be. In summary: "the worse investment I have ever made" and in Barbados we have investments yielding less ROI than most USA projects.

I paid my annual maintenance fee at the Divi Phoenix for my 3 bedroom Penthouse. For the past two years, as soon as this is paid, RCI sends me a confirmation email confirming my Home Week. Having not received a confirmation email, I called RCI to ask about it and was told by a customer service rep that my week was put back into inventory for Exchange because I didn't call to confirm. Being very upset about this, I asked what could be done and they said "nothing, it's been put back into inventory and released. That week has been booked".

So, MY Home Week, the one I OWN was put back into inventory and released??? I said that being new to timeshare ownership I am not familiar with this policy (that I need to call and confirm) since it has been automatically done for me for the past two years, and was told firmly and rudely that it was "In my Contract". I have scoured my contract and I cannot find this clause. So now I am out my membership fee and have no week to go to in 2015 but have paid my $1039 maintenance fee. I am beside myself with the lack of quality customer service received. When I called, the customer service rep did escalate this to her supervisor and I was told I would receive an email in 24-48 hours. I got nothing.

I called back and was then told that it was "my fault" it was released because I didn't call to confirm. So, then I had to ask "Well, is there anything you CAN do for me?" and was told that the database would be searched and I would receive an email on dates that a Unit (not my unit, mind you) would open up and if I agreed to one that they found, I would be charged an additional Exchange Fee? An additional fee? Seriously! That should be WAIVED.

So far, two days have gone by and I have received NO email. No one at RCI seems to care about customer service or clients. I will be cancelling with RCI pronto. My commitment to them as part of my Timeshare was to be a member for 3 years. I have met that commitment. I don't need them for my future Home Week booking. I will book directly thru the DIVI from 2016 on. I am VERY disappointed in the whole experience and would never recommend RCI to anyone. My past experiences with customer service have been less than satisfactory as well, so this is not just one "sour grapes" comment.

Mom booked a couple of units in northern Oregon for mid-2015. When she looked at the bank withdrawals for these she noticed a couple of $49 charges that she didn't understand. I called RCI to inquire and was told that they were "protection" in case we had to cancel within the 14-day window. Since this is a year out, I asked them to cancel the protection since we would not be using it. They then said that the protection can only be cancelled WITHIN 24 HOURS OF BOOKING THE RESERVATION, and refused to cancel it. So now RCI has screwed Mom out of an additional $100 bucks. This is the kind of behavior that I would expect from shady used car dealers or door-to door vacuum cleaner salesmen -- little terms and conditions that they don't tell you about to nip you in the ass down the road.

Apparently, RCI also falls into that category. Mom will NOT be renewing her RCI membership, nor will I renew mine when it expires. Besides not being able to get a lot of places that we tried to get, shady business practices like this have convinced me that there are FAR BETTER CHOICES than RCI. If you deal with them, then beware!

We were all set to go through with things but weren't prepared for the down payment. So I put down $100 towards it. My wife went online while we were there and saw the horrible reviews. So we told them that we would come back tomorrow with my final decision. The guy assured my wife 3 times after her asking if they were going to pull my credit because we were trying to buy a house. Bob assured us they wouldn't. So I went back the next day and got my refund. This has been about 5 days ago. So when I went to the bank and applied for the loan, it showed they pulled my credit and it dropped my score. Remember Bob assured my wife 3 times that my credit would not be pulled.

I purchased a cruise & resort vacation from RCI, it is for 1 week vacation at the resort of my choice and 1,7 day cruise. The payments were reasonable only $161.92 over 18 months. Which started on September 13, 2013 and last payment would be on February 13, 2015. I have just been told by an RCI representative that I must make the cruise reservation by August 28, 2014 and the Resort reservation by February 28, 2015. Why would I make reservations prior to paying off my program. They did offer to let me make higher payments and let it be paid off faster but what is the big hurry.

So I called and asked about booking a cruise and now they want an additional $775.00 to upgrade to a balcony. What happened to the 1st class treatment we are supposed to receive. They called me 3 times and told me how great this program was and how I would have my own travel consultant who I never heard from again. I will be switching to a more reputable company. Besides when I tried to find accommodations in Italy for this December, the pickings where very slim. Time to get away from these _____________ you fill it in.

Somewhere in March-April when JetBlue opened Fall 2014 reservations, we booked tickets to St. Maarten to stay at Divi where we have 2 timeshares. I checked with staff there that I am booked for my home weeks, was told yes. In May I was in St. Maarten on a cruise and stopped at the resort and double-checked if I am down for my 2 units. Yes I was, but was told to check with RCI so they can deduct points. Something that I don't understand because I already paid maintenance fees. But as an obeying citizen I did call. The guy at the other end said he can't take my points because there is not 6 months between the date I called and the stay and that the resort has the power to take reservations without using points - I paid my yearly fee. I can accumulate my points for next year.

Fast forward to today. I just found out that RCI cancelled my reservations on May 28th!!!!! Without letting me know! I have 9 (!) airline tickets and a reservation that disappeared. Ended up buying extra weeks' stay that I had off of one of my contracts. So no matter how I analyze this, I am coming up with a formula that tells me I have paid double for my stay! Asked for a supervisor at RCI, had to insist couple times before I was transferred to this woman. Since this whole ordeal was cutting into my work time I asked her for her extension number so I can call her back. She said she didn't have one!!!! And that she is going away for few days so calling her back would not be helpful. Anyone reading this post can tell by now that I am annoyed with RCI. Can anyone tell why they exist? I think this is a scam to take people's money in exchange for giving them a hard time. Who is going to give me my money back?

I have been with RCI for some years and each year my Cabo San Lucas exchange has gotten worth less and less. I felt so frustrated when I received a call today stating that my ongoing search for Greater Mesa, Scottsdale, AZ area would probably not happen because my week in Cabo is only worth 13 points. A bit of history: When we first went with RCI, we were weeks. Could trade straight across for a red week. Then they started saying that it was really points and now it was transparent to us.

Today, the woman told me that Mesa, AZ resort I had traded straight across for in 2008 had a trading power of 38 points and my Cabo was only 13, so sorry. I said that I have two weeks banked and that should be at least 26. "Oh," she said, "we have changed that. Now it costs $129 to combine weeks." I was so angry I called back and asked for a Supervisor. Finally after waiting and having to tell my life story to service person and asking several times for a Supervisor, I got Scott. I thought this was personal but, no, after reading some of the complaints here, I find they are telling my story verbatim.

As previous complaints on this site have cited, I was treated in the same robotic, go-to-the-web, "Now is there anything else I can do for you today?" condescending mentality. I am angry and feel like RCI is charging more each year for member fees while devaluing and discounting my TS exchange. I have a really nice one-bedroom on the Pacific side of Cabo with an ocean view. You'd think I had a studio off the beaten track in Podunk, USA, population 4. Our hands are tied and if I could get Interval International to take over my exchange, I would. I have never had a problem with my other TS with II.

I feel this is criminal and misrepresentation to gouge every cent you can, not really caring about your long-time members. If RCI wants to make more money by changing the rules, do it with new members who don't know the difference. Grandfather in the sustaining members like most honest bus. try to do. The Robotic supervisor said in one breath, "We changed the rules in 2010 for everyone no matter how many weeks you had. What you have to do now is pay us to combine. There's lots of properties in Cabo. It is supply and demand. Is there anything else I can do for you today? Goodbye." What a lot of double talk. I still get a catalog from II but not from RCI. I told Scott that I would go to the media with no other recourse open to me as this would not go higher than him. I guess I'll write to anyone that has a web site or who will listen. Maybe if enough of us complain something will happen.

We bought into RCI last year January 31,2013. We have been trying to book a vacation or just even a hotel room for a weekend in locations such as Las Vegas, San Diego, San Francisco. There is nothing available through RCI or too expensive. Whatever RCI is promising, it's a flat out lie. We paid $ 5800 for a scam. Their representatives are clueless and aren't helpful either.

I own two bedroom beachfront units at the Royals in Cancun. These are top rated units by TUG and Travel Advisor. For over 20 years, I could and did exchange to the best Marriotts, Hiltons, even Four Season. My resort has been II only. But a special deal was offered by our resort to join RCI for trading purpose. And I thought to try it out by placing 2 units in for trade with RCI. I was giving a trading value of 11 basically junk status. I can't find any kind of decent unit to trade into that is something more than a glorified motel/hotel conversion.

Queries to RCI as to why I have this rating have gotten me nothing but a run around such as how to use their website to find trades and no real help. I am now having to write off two high quality beach front units as untradable. After researching RCI, I noticed that they had to settle a class action suit against them, bringing into question their business ethics. I will only use II from now on and will not purchase any TS affiliated with RCI. I have also warned other Royal owners.

I booked points with RCI for a vacation in the Canmore area for my daughter's wedding. I was given a resort in the area (this was almost 1 year ago). I was in Canmore two days ago and decided to check out the resort. At the front desk I was told they would not have a room for me. In fact, they had notified RCI several months ago that the rooms they were to have available were not built yet. I never heard a word from RCI and had even spoken with them the day before we left to go to Canmore. When I called RCI today I had to talk to a supervisor who said he would send me back the fees I paid to RCI. I paid almost $1000 for the weeks I booked plus two sets of fees to RCI. I wanted full compensation. He would not let me talk to anyone above him and was quite robotic in his answers when I asked him if he would like to be treated this way. Canmore is a destination wedding site and everything within reason is booked the week I need. Where do I go from here? We all need to start a class action suit as this is not the only problem this ripoff company has presented. Every time I try to book a room with them there is a hassle.

I so wish I had discovered this site before signing up with RCI. I own a timeshare in St. Maarten for week 43, have paid the maintenance fee and due to a new job can't take the time off. Years back I heard good things about RCI so therefore figured I could "bank" the unit and trade it for another timeshare next year. After paying the fee, I have learned that many locations are not tradeable. I don't understand why this happens. If I join Intervale would I have similar issues? What service does RCI actually provide? Kindly steer me in the right direction to "bank" this unit for future use.

This is a total scam. DON'T EVER SIGNUP FOR THIS. Worst I've been treated in my whole life. Everything about free days and so easy to stay there was wrong. The free cruise is a scam. When I got my cards three weeks after I signed up they had nothing on me. The RCI person was rude and decided to get out. I tried to reserve a room at Conroe and Galveston. Conroe had two days open during the summer and Galveston none! I found this out two days after I got the cards. I called to have everything cancelled and the guy gloated about my six days were up and too bad. I wrote a complaint to the BBB and the three credit bureaus. I will post it and I have now had to write a third after the way they treated me.

COMPLAINT: Silverleaf Resorts timeshares - When I was introduced to the Silverleaf Resorts program agents told me how lucky I was and that very few people got the offer I did. I was getting property from someone upgrading and I was to get free days from Sunday thru Thursday. Each of the agents said they couldn't believe it was available and that very few people had the free days. This was an unbelievable offer they said. And they added, "Don't tell anyone. They will be upset you have the free days and they don't." It turns out I would learn the unbelievable part was true. Then they explained that I could get up to six days a week (five free days) and I could do it every other week. I was skeptical and asked how they could do it and they told me that most people spent their two weeks with RCI and the rooms were available.

They told me I could reserve a week before of even a few hours before. Three separate agents made a point to confirm this, shaking their head saying they couldn't believe I could get an upgrade and all those free days. Then they showed me the fancy places on the water. It was like a dream. The two bedroom place was fantastic. I was sold. They told me to wait two weeks for the cards and I would be able to spend up to ten days a month at their resorts. I am extremely upset with the Silverleaf Resorts program and the way I was treated by RCI. The way the RCI representative talked with me by phone was enough to cancel my agreement and demand a return of my funds. I would never tolerate being treated that way and would never want to be involved with RCI or recommend my friends. They told me to wait two weeks until the cards arrived.

When they did arrive I called and was treated rudely and nothing like a customer. I was immediately concerned about the program after my treatment. I understand making a reservation and that they might not be available but what I discovered is that reserving a place after you enter the program is the next think to impossible. You are more of a standby than a member. If there was anger on their part and a failure to work with me on my two weeks on the first call I doubted it would get better. So I decided to see how the Silverleaf Resorts resort and the free days would work. Before I contacted Silverleaf Resorts I decided to check out the free cruise they had offered as a lure to get me to listen to their presentation. I got the hook on the cruise. Turns out I need to send a hundred dollars to hold the vacation and request the weeks I want. If they aren't available then I need to pick new dates.

I have a year to get the vacation or I lose my hundred dollars. Let me ask you this, wouldn't it be better and easier for them to tell me what dates are available and let me pick? A few years ago I received the same offer where they told me the weeks they picked were full. This continued for the year. After the year I lost the hundred dollars. Silverleaf Resorts uses the same company; a total rip-off. Now I was really worried about Silverleaf Resorts and it was time to find out about what I had really been offered. I feel I've been deceived and neither offer is really any good. It wasn't much better when I received the cards from Silverleaf Resorts. The agent did call me and told me to log in. But they couldn't tell me how to log in and there were no instructions as how to log in. There were no instructions as how to do it. I never got logged in.

It took a few days to get a service agent. I was put on hold numerous times and would hang up after ten to fifteen minutes. A few times I got through but the connection was so bad I couldn't hear them. The whole reason for joining Silverleaf Resorts and RCI was for the vacations. The reason I joined was not only the two weeks per year because $9900.00 down and $14760.00 in fees per year don't come close to a two week vacation per year. The main reason was I paid double so I would have access to the free days (Sunday night through Thursday night). I'm 65 and want to vacation 3 to 6 days a month. The free days were perfect. I had five couples interested in joining and my brother was getting his boat ready so we could enjoy Canyon Lake, Conroe and Galveston. How nice to stay in a fancy place (unlike the one they introduced us to at Conroe). I could actually drive to Conroe from work and intended to use six free days a month or more. The offer they made does not exist.

When I finally talked to an agent for Silverleaf Resorts to reserve three days they told me there were no openings on Lake Conroe for three weeks and it was only Sunday and Monday. There was another opening in six weeks for Tuesday and Wednesday. You can imagine my surprise. I asked about Galveston. Guess what they said, "No openings until September." I was shocked and I said, "I don't know if you have it with my membership but I'm a Diamond member with free days during the week." I thought it was a misunderstanding because they told me only a few people had free days and I was a Diamond Member. The lady on the phone grunted and said, "ALL members have free days during the week." I was more than stunned. It made me sick. It was obvious nothing they said was accurate or true. I'd like to know who the person was I got the property from and to what did they upgrade.

When summer ends I would have paid over $9000 down and an additional four thousand in payments. In other words instead of up to thirty days of blissful summer vacation at Conroe and driving there from work I would have paid $13,000 and not received or enjoyed a single day of vacation. The offer was worthless and I stopped the charge card payment, never receiving a single day of what they said I was entitled. What they offered was not honest and it didn't exist and that was why I want nothing to do with their program. For what I would be paying over the next ten years I could go on a one week cruise every other month, and those offers are real and enjoyable. I have not had a single moment of enjoyment from Silverleaf Resorts. Even the room I stayed in was not enjoyable. It also means that if the rooms are free for EVERYBODY then the likelihood of getting the room they showed me is actually zero.

Actually the deal they have is not really a good offer for anybody, unless you want to stay at home and not go on vacation. For me this was a total rip-off. I'll bet even the free days are not free even though I'm paying about $1300 a month. I have the names of the three people who told the same false story. I can provide them if you want. The program they sold me does not exist. They already have $1900.00 of my money. I also want it back and I'm sure they won't do it. So based on the fact I did not receive what I purchased I want you to stop the payment. I think if you go to the BBB you will find numerous complaints. I think I can produce close to a hundred that you can verify. They did not present an honest program and lied. I am not the only one.

My experience is similar to Linda's. We purchased a package on 5/27/14 with two "bonus" trips. We were told we would receive a package in the mail detailing everything included in our trip and an email with our "bonus" cruise. An envelope arrives with a travel brochure and two certificates for the regular trips - no bonus information. As of today, still haven't received the email to activate our bonus cruise and when you call, they tell you that your bonus trip has been activated and must be booked by 8/27. Yet you can't get through to the person to book it, nor can anyone give you any information about resorts and availability. They all tell you to call them directly, yet when you call they've already left for the day or are not available.

I booked a cruise with Oceania thru RCI (where I am a points member). I modified my flight dates and paid a $350 charge on the day the flight was booked, 3/11/2014. The invoice confirming my flight indicated the correct flights and the $350 Air deviation charge. Last week RCI charged my credit card for the final 50% of the cruise (which was indicated on the cruise invoice), AND an additional $350 charge for air deviation AND an additional $398 charge for airport deviation. When I questioned, they agreed to reverse the $350 double charge but said the $398 is valid. They indicated that it was "mentioned" to me in Feb. Yes it was and OH BY THE WAY they waived the fee!!! That is why there were no $398 charges on the invoice!! I would not have agreed to the flights with that additional charge had it not been waived. I would have booked it myself. How can they charge my credit card for more than the invoice? Is that even legal? What can I do? They refuse to reverse it. They indicated that if I dispute the charges ''my cruise would likely be cancelled''. HOW CAN THAT BE? HELP!!

On 6/23/2014, we purchased a cruise package with airline tickets for 8 people. On 6/24/2014, during the 24-hour reservation requirement, (where you can cancel or change a flight within 24 hours without any fees) we called back to pay and we tried to change 4 of the people's date of return. We were told there is a fee of $189 per person. Figuring there was no option, we paid anyways. We discovered the 24-hour reservation requirement and contacted RCI again. They quoted the same thing and when we brought up the mandated regulation, they said they are familiar with it and will call us back after some investigation. We called again, they still said it will cost us $189 per person and these fees are by the airlines. They said the fees are the difference in airline prices. To fly on the original date it's $397 and to change the date the $313.

Asking for the new price to be sent to us they said no, that is just the price by the airlines. After telling them that price is different than what is online, they advised they are hooked into US Airways database and the search engines on the Internet aren't accurate and if you book online you would eventually have to call in to get accurate pricing. Advising RCI of the violation of DOT regulation, they invited an official complaint to be filed with the DOT. Calling US Airways, we still haven't been ticketed after a week and the fee to cancel or change a date is $200 or more per person. It is unknown what the $189 fee is for. It has been recommended to dispute our credit card charge since no tickets have been ticketed as of yet or buy a one way ticket at a cheaper rate than to pay the fees they are trying to charge. US Airways says there is nothing they can do to assist us since this was purchased by a 3rd party and the tickets still aren't ticketed.

When using your points or weeks for a cruise, make sure you compare the prices with the actual cruise line. It seems that RCI likes to create their own fees - when you think you are getting a good price using your points, you're not. They actually double the port and govt fees. When you compare the cruise with RCI and the cruise company, the only difference in pricing is a few dollars. I am not happy at all, and on top you need to pay an exchange fee to book it. It's a scam. District attorney should look into their practices.

I have owned a timeshare week and been a RCI member since 1999. In the first 5 years, I was able to book vacations with millions of options. My timeshare is a Gold Crown Resort, so the options were endless. In the last 5 plus years, I am lucky if I can find a vacation 6 months in advance and the options are few and non-popular destinations. My timeshare status with RCI has not changed, but RCI now offers last call, special offers and discount vacations to the public. I don't think you have to be a timeshare owner to be an RCI member now. I don't think my deposited week even matters to RCI now. RCI is now just a vacation planner site for anyone.

I think RCI members that own timeshares should file suit about the lack of availability of vacations and any week owners (the way of that past) should not have to pay an exchange fee for what little vacation options we have left since they allow the resorts to list their properties as paid vacations and not exchange vacations these days. What is the RCI membership benefits now? Just throwing money away on nothing!! I paid for my exchange cost, and searched over 2 years for a vacation on the beach in Florida or Myrtle Beach, and NEVER found a resort that would exchange. I even combined my points and had over 40 points on RCI for exchange power. So this year, I decided to just set up a ongoing search, RCI wanted me to pay $20 for that ongoing search... CROOKS !!!!!!!!!

I made reservations through RCI Travel on Feb. 7th 2014 for 2 weeks in Mazatlan Mexico July 5-19. They sent me a confirmation for the second week. However, I never received confirmation for our first week. I called RCI on June 25th and spent 2 hours on the phone and they said it will be sent in an email. I never got it. So June 26th I called again and got the same runaround. I waited for the email and it never came. I called on June 27th, spoke with Beatrice at Ex. **, she was very nice and assured me things would be taken care of. She emailed her boss and still no confirmation. June 28th, I called Beatrice again and I'm currently on the phone with her. I have spent over 5 hours and still no progress. I'm very upset and frustrated with RCI service.

I believe that we spoke to the same salesperson - oh yea, he was going to be our personal contact from now on. We needed to be sure to take down his cell number. After reading some of the comments, especially from Howard, I called the process off. Thank you, Howard. You saved us over $3000.00 in membership and processing fees! I am calling my resort to let them know about him.

My wife and I already owned a time share at ARI and kept losing weeks. We considered upgrading our membership when the phone rang and it was a charming smooth talking representative from RCI. We listened to the sales pitch and decided to sign up. Bad move. The salesman promised that we could call him anytime. He even gave us his cell phone number. Before we signed on the dotted line he was always available, he even called to say "hi" a few times. After signing a contract we started getting his voice mail. Ok no big deal. But every time? He never called back even after leaving threatening messages. Before he guaranteed that he was our personal travel representative. I want to warn potential RCI customers. Beware of the smooth talking snake. We have not used our membership yet, but if the lies that we were told is any indication, we're screwed.

How do these unscrupulous people stay in business? People be warned, they are vipers! They own Holiday Inn Resorts, magnuson water resort and many more, I am sure. Those are two. Unfortunately the sales people got us to come and visit. Rude! And please note, it is federal law they cannot keep you there past 90 minutes.

Shortly after posting this review I received a message from a RCI's E-Commence. At this time I am able to access my account and am not 100% sure RCI ever blocked it. They claim they never blocked it and some of the evidence they provided seems to indicate that could be true. Truth is I don't know what happened, basically I'm not convinced either way at this point. I do know I currently have access. I'd also like to state that even though the staff on the phone and through RCI's on-line chat were completely useless, out and out rude at times, the person (s?) I dealt with via their E-Com Dept. was always professional and resolved every issue I had regarding this matter and my most recent exchange. I wish every dealing with RCI was handled in the same manner as their E-Com Dept resolved this issue. At this time I'm willing to give RCI a little more benefit of the doubt. Had my dealings with the first few RCI staff regarding this matter been as professional my update rating would easily be a four or five rather than three. It's not possible to "unring" a bell.

In short RCI has changed over the years. But the entire travel industry has changed. For example most of the resorts in areas and regions I prefer to visit have switched from standard to "all-inclusive required." This is not something RCI has done, it's something the industry has done. Blaming RCI for the change isn't really fair to them and benefits no one. I still believe RCI has issues they need to work on, sadly there's a lot of room for improvement. But given the way my issue was handled perhaps they are, in fact, working on making improvements. I for one would welcome any changes that bring back even some of the RCI of old. Following up and being professional with customers is a step in the right direction. A big step.

I bought a timeshare from Las Vegas Grandview in 2011, total rip off. They sugar-coated the whole thing. Telling me that if you are on a vacation budget, RCI is the choice for me. Total lie! It is hard to book anything online or over the phone. Everything is booked for 2 to 3 years in advance and there is not very many options for the type of timeshare I bought, even though I was informed differently. I bought mine for $4900 and can't use it. I am still making payments of 94 bucks a month and more than half goes to interest and some $1.31 finance daily charge. I still owe $2900. Does anyone know how to get out of this? What happens if I stop paying? Times are tough for me, but I make the payment in fear that I will get sued. Can they sue me and foreclose? What is the worst that can happen? Anyone out there stop paying? I do not even see it on my credit report that I even own it?