Ramada Plaza

Ramada Plaza Resort Vacations - I received a solicitation in 2000 from RPRV, offering a 6-day Bahama Cruise, a Las Vegas weekend, a Ft. Lauderdale weekend, and a Puerto Vallarta 5-day vacation. I paid $698 for the package. RPRV said it was a 2-person package. The literature they sent to me indicated that rooms, rental cars and taxi costs were included. I extended the vacation package over the next 12 years, as I had spinal surgery and could not travel for several years. I intended to finally take the vacations, and discovered all of these complaints. I have lost $1,400 to RPRV, and I desperately need to have the money refunded. I am retired, and live on a very limited income.

In 2005, I received an invitation for a luxury vacation 4 days and 3 nights in Florida with a cruise to the Bahamas for 2 days and 2 nights. Unfortunately, I bought into the scam and gave them my card number for the first $738.00. When I went to use it they wanted another $698 of which I did have. They indicated they would hold the offer open for a year. Not to worry--wrong. When I tried to use it no one knew what I was talking about and stated they couldn't help me unless I wanted to pay another $150.00 to use it. At that point, I was angry and realized I was getting no where and they would not refund my money. By the way, they refused to refund or credit my card back in 2005 two days after I made the payment. Long story short, I put it behind me and then saw this article about these scams and read the frustration I had experienced. They should be forced to refund all the funds and fees they charged me and these other people. Thanks for letting me vent, if nothing else!

I am being told that my vacation was expired as of 1.09.12. My original reservation was **, and had subsequent numbers after that, because I kept paying for extensions. I was told the last extension I had, was until the end of 2012, and now they say it's too bad, and I need to purchase a new package. I paid $898 plus fees, and never went on one of the vacations, and was just looking to do that. Now, no one will help me, and I have contacted their compliance department, but still have note received their response. I was hung up on, and treated rudely, and at this point, I want my money back or at least the vacation. I have read about that, it seems like a nightmare.

I bought the vacation in 2001 for my Mom. I couldn't take it until 2011 due to death and illness. They were not initially clear about the costs to expect on the cruise, but after I understood about the charges, I relaxed and enjoyed the idle time. The island, which was Our Lucaya was in the Bahamas, but I didn't know it was not Freeport and I expected to meet family and friends in Freeport. But they really treated me very nicely and customer service at the resort was excellent. The cruise back and accommodation in Ft. Lauderdale was nice and they comped me food for the entire 14 days. I have no complaint.

This company is very dishonest, and it is a shame they have done this to so many people and are still doing it. My husband and I bought a vacation package in 2008 and was told it does not expire. We received a call in 2009 to upgrade it and we did. It is now 2011 they are calling us again, driving us crazy by telling us that it has expired and we have to pay $900 to save it. My husband spoke to one of they supervisors named Maureen and she was very rude. I think that we need to get together and file a class action suit to stop them from hurting others. Can you help us find an attorney who would fight for us?

I lost a lot of money because of those people. It all started in the year of 2008 if I am not mistaken. I received documents saying that I am eligible for a free cruise. I called them and it turned out that I still had to pay $800 or so. But I thought that for two people it's pretty good so I paid (I gave my credit card number). The guy on the phone told me that I could cancel it anytime if I want to.

After I decided that neither I and my boyfriend couldn't go, I called back and asked to cancel and my money back. The lady on the phone by the name of Joanne was extremely rude. She would not do anything for me. I left the whole deal. I did not go on any vacation. I just wanted to forget the whole story and this company.

In September 2009 I received a call from this place again saying that I have "legal engagements" and that I have to pay another $698. I was not smart enough to look at the documentation that I received before, it said "prepaid" everywhere. They said that they have all the conversations recorded and that I have to pay. So they pretty much lied and tricked me into paying. It's useless to say that obviously I did not preauthorize any future payments from my credit card that I gave the second time.

Last night I received a call from a manager of a Ramada Plaza Resort, who informed me that I have "legal engagements" and that I preauthorized the money - another $698; to be taken from my credit card and he just hang up on me. I called Ramada Plaza Resort 1800- number and explained the situation. The agent said that if I don't take any vacation I do not have to pay anything extra. The money that I paid already will be lost and that's it. So today I am waiting again for the call of the manager because the card number they have is expired.

It is absolutely outrageous how they suck money from people. I understand that it's a total scam but I don't know who to talk to about it, what organization to make a complaint to. Talking about money, I lost a lot of money because of that situation - about $1,800. And of course there is time and nerves spent. It was absolutely not a satisfactory experience.

I got something in the mail a few years back that looked like a great deal since I had stayed at a beautiful Ramada recently. I thought it was a great idea to take this trip with a young girl I know as a niece, but she was unable to go. I had a very bad time for a few years, with deaths and illnesses. My father-in-law died, my dog of 14 yrs passed , my husband had a stroke, etc.

This year has also been very bad for us but we needed a vacation and this one was paid for, ha! They have not followed through on anything, just it cost more for this and more for that, over and over again. They failed to make flight plans for us so we had to do it ourselves. I have been lied to, screamed at, hung up on every time I ask to talk to a supervisor. They do not get on the phone, ever!

I am not well and after reading these horror stories about this vacation, I do not think I am capable of going on this trip. I am sure my doctor will validate anything they need to know, but they refuse to listen or let me talk to someone in a supervisory position. I have not slept well or been able to eat for over a week. I am having severe headaches and stomach problems every time I try to talk with these people. It takes all day because they keep transferring your calls in a circle. They are more than rude and have hung up on me many times. My nerves are so shot I just am scared to death to take this vacation! Please help me!

In 2005, I bought into the Ramada Resorts dream vacation that included a cruise. I paid $500 (for the first person) on my credit card right away. I was told I would owe another $600 for the second person when I booked. I got older and wiser, and I realized I could not afford such a lavish vacation. I received a phone call a couple years ago reminding me about my purchase, and I said I wanted to cancel.

Five years later, I got a call telling me I have to either pay the final $600 and go on the vacation or pay and lose the vacation. I asked the person on the phone (who was very rude) if she could e-mail me more information; she said no. I told her I couldn't talk, because I was at work. And she said she would cancel my vacation and charge me. I said goodbye but did not give permission to charge my account.

I'm hoping I can get out of this situation without losing an additional $600. I've lost my initial $500 deposit, and they may charge another $600. I have never nor do I intend to go on the vacation I am paying for.

We purchased a vacation trip with the Ramada Plaza Resort. We recently found out that we will not be able to take this trip, ever. We contacted the company to inform them of our situation. We spoke with a supervisor named Anonymous, he informed us that this trip is non-refundable and is "expired" and that we had to take this trip or are account becomes inactive and we have to pay the "rest" of the balance. We were never told, in all the conversations that we had with this company, that the vacation package is non-refundable. We would like our money refunded, as a consumer we have that right. This package was $698 per adult and $99 per child. There are two adults and one child scheduled for this trip. Please help us in getting a refund. Thank you very much.

I, Juenlee, am corresponding regarding my 80 year old father, who is experiencing health issues. He asked for a refund of the $798 that he paid in June 2007, when he had a knee replacement surgery. They offered to extend the expiration to June 2010. In May 2010, my father gave me the package to see if I could use it for my family. I called again for a refund, due to his health not improving. They wanted $87 to extend the expiration date to December 2012.

I did not pay $87, after reading the Consumer Affairs reports. I wish to receive a refund of $798 on behalf of my father, Tan **. Our funds are limited, and we feel taken advantage of. If there is any way to get money back, I would greatly appreciate it. My father is currently living in the Philippines, due to lower costs there. Please correspond with me. My email and address is noted above. I have all the Ramada Plaza Resort documents.

In October of 2008, I was contacted by phone saying they got my information from Video Professor. I was skeptical, should have followed my instincts, but I signed up for the vacation. I gave my credit card information and was charged $238.00. The vacation package had to be used within 18 months. As it turned out, I never used the vacation, it expired and I just accepted the loss. Recently they have been contacting me to reactivate the vacation. I declined. On the most recent (third) phone call, they informed me that because I never took the vacation, I owe them an additional $850 (approximate). I got angry and hung up the phone. When I called my credit card company to block the charge, they said there was nothing they could do, that even if I close the card, the charge could post for up to a year later. Because I gave out my information, that allows them to charge my card. I closed the account anyway, at least they only have one year to try to rip me off. Of course, I have no intention of paying it. I will enter a dispute if they charge me. There's a good chance that this will negatively effect my credit score. I am really angry that there is nothing more that I can do to stop them.

I got something in the mail in 2005 and called them. They promised me all sorts of trips, but I told them that my husband wasn't able to cross the border. So then, rather than just 18 month time limit, they gave me 3 years. I called them in 2008 and paid to have it extended again, 87 dollars. I was told it was good for another 3 years. Plus, I paid another $100.00 to upgrade to an outside cabin on the cruise and paid the other half $698.00, so in total $1,683.00. Now that my husband is about to get that waiver, I called to book this trip. They said that my trip has expired. But they offered me for another 4.98 bucks so I could have a part of the trip I already paid for. Now I'm not about to throw more money into this and I want my money back! If they are not going to honor the trip I paid for, then they owe me my money back!

My complaint is only that I believe I won't receive the agreed upon accommodations as stated in the travel package based on the numerous complaints on Cruise Reviews, Rip Off Reports and this website. I had planned to take a trip with either my daughter or my friend but am I having misgivings. I've taken a cheap trip before through Vacation Showroom/Take A Break Travel. While the hotel room wasn't resort quality, the hotel had many amenities that my whole family enjoyed. In a fit of madness, either after they contacted me probably because I responded to a sweepstakes or I saw information on them, I agreed to buy the package because I had never been on a cruise and I thought this may be a cheap way to do it.

From Cruise Reviews, the reviews of the cruise line, Imperial Majestic/Regal Empress were mixed with favorable and unfavorable reviews, so I wasn't sure what to think. But so many people complained to various agencies like the Better Business Bureau and the Florida State's Attorney's office, that at least four states have filed a class action suit refunding part or all of the expenses paid. For the most part, they have delivered as promised, except on these occasions: I bought the package on 10/19/06. Since I never received my package in the mail, I called several times until it was straightened out that they had been sending the package to my old apartment.

They got that corrected and gave me two free extensions. The vouchers I received had my first name completely spelled wrong. Attempts to have them correct my name and send me new vouchers have so far not happened. Then, even though I had gotten extensions and confirmation postcards listing the new dates, several different people from the expired accounts constantly called me at least once a month to tell me trip had expired and would I like to pay for an extension.

I told them it hadn't expired and one time even faxed them the confirmation postcard. The confirmation postcard comes without a return address or my specific name in the greeting on the postcard. My address information is handwritten on the card. I considered selling the package I received, but based on the complaints, I don't want the buyer to be displeased with me. I'm ridiculously paying these extension fees because I don't want to lose the previous money I "invested" in it. Now, I wonder if I should try to get a refund or just be out the money but avoid a terrible bait and switch vacation.

In October of 2006, I received a voucher in the mail for Ramada Plaza Resort, it sounded like the perfect get away and was told I had to pay the deposit of $699.00 right away, which I paid with my Chase Credit Card. I was told that I didn't have to take it right away, that I had two years before I can take it. They also told me that April of 2008 is the expiration date and that then, I would have to take the trip and have to pay for the remaining amount of the trip. So, I called and had to extend my trip date, due to unexplained illness. They charged my card $110.00 for a year's extension, which was April 2009.

In 2009, my illness seemed to be getting worst and I could not plan for a trip in my condition. I saw a couple of doctors, had various MRI done, which concluded that I had a lesion in my brain consistent with Multiple Sclerosis, which explained the symptoms I had over the years. So, I called the Reservation Department again to extend the trip again. For this time was $58.00 because I didn't want to lose the $699.00. When I asked the woman named Thomasina, why is the extension price lower, she had no answer, she just said that one year extension is $58.00 and 18 months is $78.00 and two years is $110.00, which sounds fishy, so I decided to look up the cruise line, the resort and a rip off report was made by what seems like thousands of people who have been deceived by the same resort people.

Turns out, it's a time share thing and everything they said your getting when you get there you don't get anything near. The cruise ship isn't the one they said, the hotel isn't the one they said, you pay more for more features that were suppose to be included. I cant believe I fell for this deceit, I don't want to go, let alone drag my fiancee with me to something that is not what it was suppose to be. My fiancee has been taking care of me through my progressing illness, he does not deserve to have to deal with this and my illness on our so called get away from doctors and hospital, they are a complete fraud. I want a refund! $168.00 extension fee on a trip that I was lied to about. Not to mention, $699.00 for my deposit that they have. Thank God things happen for a reason because I was gonna try again this year to go on this trip from hell and pay the remaining amount. Please, please, please, don't let them get away with this.

I recently located the vacation packet from Ramada Plaza Resorts. I was persuaded over the phone into a onetime deal vacation package. This goes to when I was in an accident, recovering from being in a comma, received a Traumatic Brain Injury. I was 33 yrs. old, but had the mental capacity of a 5 yr old. I am permanently disabled due to this. I have documents from the hospital and doctors to prove this. They convinced me to purchase a vacation packet and to put it on my credit card.

The total that is written down was about $1,313 that was charged to my credit card. Due to circumstances from the injury I was not able to organize myself to get to Florida to do the vacation. I attempted to cancel with no luck. I believe that I was taken advantage of and after checking on the internet I see others have had the same experience with Ramada Plaza Resorts. What can I do to attempt to rectify this? I would like a refund. Please let me know what can be done about this.

On May 7th, 2002, I used six different credit cards to purchase a cruise. This totaled to $1,596.00 then at a later date, paid an additional $698.00. I continued to pay $87.00 every year just to hold on until my wife was ready to go. It has been just over a year ago when I decided to just take my 24-year old daughter on this vacation and so I had her call to set up the time to go. When she called with all the packet information that I have, they said that they had no information on me and would have to get back to us. From this time on for over two weeks, I got the run around and they never called us back when they said that they would well over eight times. Every time I or my daughter called, we were told that my $2,729.00 cruise did not exist in the system.

I have a very complicated issue but it all boils down to basic fraud, lying and stealing, fraudulent claims, phone harassment, changing agreement terms, and extremely poor customer service. The main problem I have with them is that they took my money and gave me a deadline to take my vacation, only to call me continuously (maybe 2-5 times a day) asking for more money and threatening to forfeit my money & vacation package if I don't pay them more money on the spot. Did I forget to mention that this has happened so many times I can't count and my expiration dates have never even been reached?

I have had representatives deal with me in the most uncivil manner and promise things only to find out that they were all lies. They will not refund me, due to my dissatisfaction with the company. The situation only gets worse as time moves on. I can't get the situation resolved because I have not spoken to anyone who knows what they are supposed to do. This is very confusing to me and I am being victimized in the process. The whole miscommunication, misrepresentation, and misunderstanding is all on their part.

I don't even want the vacation package anymore for the fear of not getting what we have paid for and my pure distaste for Ramada Plaza Resorts. I am stuck and as far as I know, there is nothing I can do. What ever happened to the respect for customer satisfaction or the customer is always right? In this case, I have done nothing wrong except for accepting a so called affordable, hassle free, grand vacation package. This company should be banned from making any transactions with anyone.

About 19 months ago I was told that I was picked in a raffle for a vacation-cruise package with Imperial Majesty. I guess they're affiliated with Ramada Resorts. I registered and put down a $598 deposit with an unpaid balance of $298. At the end of the year I changed jobs and couldn't get the time off to take the trip before the end of the 18-month window.

In July, I called to cancel and I was given a hard time even though the package said I could. I thought that it was finally cancelled but when the 18 months expired, I got a phone call from them, I explained everything to the guy, he seemed fine with it and acted like it was cancelled. Then, a couple of days later I got a call acting like it wasn't cancelled, it couldn't be cancelled, and I owed a lot more money ($900) than my unpaid balance. She kept trying to force it but then seemed to relent.

Then right after the holidays, I've been getting calls everyday from them. Luckily, my credit balances are high so they can't steal off my cards at the moment, but I am worried about getting robbed at some point. Could someone please help me? According to the package I got, I owed them $298. They're trying to tell me that I owe a lot more than that. I am worried about being robbed for a lot more than the unpaid balance. To be honest, I thought if it's cancelled, I'd only lose what I already paid. The package did say it could be cancelled for a small fee. I'm afraid to pick up my phone because of the constant phone calls.

I bought my first package in 2002. We went to Orlando, Ft. Lauderdale and the cruise all in one visit. We were not impressed with the accommodations at all. I would certainly not consider them to be luxury resorts. However, we did get to see a lot of Florida and go to Universal Studios. Our cruise was on the Imperial Majesty which was small and old. The service was nice and we enjoyed it, because it was our first cruise; however, all the rooms were extremely small.

Then in 2005, I was contacted again about a similar package; however, this time, Carnival was the cruise line, and the package included a lot more cities. So I took the bait and purchased the package. Sometime later, I contacted them to book the cruise. They told me that I had to do at least one other trip before I could take the cruise. I don't remember hearing this from the salesman.

Also, I had taken notes when I talked to the salesman, and I didn't find anything in my notes regarding a certain order in which the vacations were required. By the time the 2nd package was about to expire, I still hadn't used any of the vacations. So I was contacted and asked if I would like to extend the time frame to use the package.

Since I already had a lot of money invested, I agreed. At that time, I wasn't told that the amount of money to include additional guests had tripled. Sometime late 2009, I was contacted, because my package was going to expire in November 2009. First, they wanted to know why I hadn't used any of the vacation. Then they proceeded to tell me that I still owed them half of the money for the extension to November 2009.

I argued with them then that I had not been told that there was any remaining amount to be paid. I knew that when you used the vacations, you were required to pay more money; but I hadn't and wasn't going to and still haven't used any of the vacations. Again within the last week, I have received 3 to 5 phone calls a day from these people requesting I pay them. Again, I argued that I don't owe them anything. Today, the salesman got snippy with me. He said, "it's been over 5 years, and this is a new decade. You can't expect us to keep extending your contract." I hung up on him.

Although I don't know if Ramada Plaza Resorts is a scam, I do believe that the business (its owners and telephone representatives at least) have acted in at least an unethical manner.

My 89-year-old mother "bought in" to the sales pitch, thinking that she was going to be giving my husband and I a vacation. The price was reasonable she thought at just under $400 for a week of free hotel accommodations and a 2-day cruise to the Bahamas. She saved the packet of information and Reservations Forms for us as a surprise gift. When I read through the fine print, after 30 days, I decided to call.

Calling several times and being put on hold for 15-20 minutes and then speaking with "Customer Care" representatives whose focus seemed to be a "hard sell" for this "One-time only, you have to make your reservation now" was an unbelievably unpleasant process. The representatives started off friendly until I began asking questions: Is it refundable? No. How much more will this vacation package cost? About $400, not including air fare (which ended up being around $800 round-trip for two adults). Can I explore some other dates and airfare costs and call you back? The representative hung up on me.

I finally sought out information about this company online. I found numerous consumer affairs and advocacy sites providing warnings about this "offer" and a plethora of posts from individuals who had been "scammed" as well. Many were writing of far more horrific stories than mine. The good news is that my husband and I decided to talk with my mother and share with her all the information we researched, so that she did not feel ashamed ("See, many other people were taken, too."). And we offered to reimburse her the money she had already paid to the company.

I do not know if this business is a scam; however, speaking as a daughter who tries to watch out for her 89-year-old mother who lives on a fixed income and just survived cancer this past year, I am angry at companies--and this one in particular--for acting in what I believe to be unethical. Could my mother have said no? Sure. Could she have read the fine print? With a high magnification eyeglass. Is it likely that an 89-year-old with barely one good eye would do so? Unlikely. Might she have researched the company online? No, she does not have internet access.

I suspect that companies like this will remain in business, and I am saddened and angered about that. I don't plan on attempting to seek a refund for my mother. This is a lesson hard learned. I do hope that enough people who are also angered and believe these practices to be wrong will speak out, file class action or individual small claims suits if possible, and that Consumer Affairs, Better Business Bureaus, and the FTC will be able to shut them down.

This Ramada Plaza Resort (RPR) vacation scheme has been a huge headache for thousands of angry and disappointed consumers who were promised one thing and received another. In fact, RPR has had to settle multiple class action suits on behalf of these justifiably angry vacationers.

The RPR "agents" are incredibly pushy, arrogant, and become extremely hostile if you try and refuse an "upgrade" or attempt to get a refund. RPR frequently laments that they are non-refundable (only after you ask for a refund), which should jump out in red letters in this economy. Be sure to document everything, the date of any conversation and all important dialogue exchanges.

I am military, and it took me working with Florida's Better Business Bureau to get my money back. Months after, I cancelled my $800 package (2/2009) and received a refund (6/2009). I had the opportunity to talk with yet another antagonistic agent (January 4, 2010). This man stated that I had only cancelled one package and had yet another that was "set to expire."

I had no idea what he was talking about. After 15 minutes of agonizingly high blood pressure, I told him that I would not be vacationing, and they could have whatever money they think I paid them. Again, he was calling on a bogus package. The agent became irate and said, "It's people like you that change your credit card accounts to avoid creditors. Well, we have a policy to ensure that we get our money back by force through merchant accounts. We will find you and take the money from your accounts." Oh, really?

I told the rude agent that the conversation was over. I hung up on him and called 1-800-203-9783 (RPR hotline) to speak with a different agent. She confirmed that I had only one cancelled account and said that the other agent was "probably mistaken." Beware! If you want to be happy, plan the vacation yourself or get a bonafide agent. Stay away from RPR!

We then got on the web and found this site with complaints of fraud from other people just like us. Please contact us a.s.a.p. Needing your help. Estimated around $500.00 was taken. To us that's Economically devastating!

We actually booked two packages as a family of 6 under Client # KB042508-043EQ. The saless person promised premium/luxury resort rooms in Ft Lauderdale and Orlando, rental car, reimbursment for $100 of gas, and a 1st Class Cruise. We were also promised that all of the expenses were included in the original price of the package agreed to on 4/3/08 and paid on 6/11/08 for a total of $909.00 with fees of $596.00 fees ($298.00 for each package) paid to Imperial Magesty on 4/3/08 for the port fees. Our mail was baraged with pamphlets and flyers showing clean, luxury accomodations, a beautiful ship. We were even given a website to show us the luxury that we would enjoy on both land and ship.

Upon landing in Ft Lauderdale we were given a map and told to use that to locate the find the Ft Lauderdale Welcome Center in our rented car that cost $318.37. From there we were given vouchers and given another map to find the actual hotel/resort that we would be staying at. Upon entering a very frightening district of Ft. Lauderdale we located our Hotel which was under going construction/renocation. It even had a plastic Ramada sign roped over the sign of the prior name of the building.

Far from being a resort the room had worn and ripped furniture, a hole in the concrete balcony and the elevators smelled or urine. We were also assessed an additional $40.00 per night room fee (this was supposed to be included in the original package). We were unable to take the cruise (which we found out from other guests was awful) and went to Orlando on the rest of our vacation at a loss that the staff was unwilling to work with us on even though we relayed our already unsatisfactory accomodations and additional expenses.

The Orlando accomodations although better and the Ramada Staff was more accomodating was still far less than the "luxury resort" that we were promised in April 2008 by the original sales rep.

The point is that were deceived into spending an intial $1,505, not including our airfare, for a luxury vacation only to find ourselves in at best standard accomodations that we could have booked ourselves for $30.00 a night and at worst a substandard hotel in a tough section of town that was not even worth $30.00 per night.

Economic Damages include: Payment to Imperial Majesty of $298.00 for a total of $598.00 on 4/3/08. Payment to Ramada Plaza Resorts on 6/11/08 of $99.00, 118.00, 118.00, 129.00, 130.00 and 315.00 for a total of $909.00 on 6/11/08 Payment of room tax for 2 rooms in Ft Lauderdale at the Ocean Point Resort of $40.00 each for a total of $80.00 on 8/6/08.

Payment of room tax to PRC AmericHost Resort of $48.00 each for a total of $98.00 on 8/7/08. Payment to Alamo Rent-A-Car of $317.37 on 8/11/08. Failed reimbursement of $100.00 for fuel used on our vacation.

The vacation was far from relaxing due to the amount of money i had dished out (beyond what i could afford)including a free car renatal that cost me over $400 for 4 days....it was a nightmare and i wrote several letters to both Ramada and the BBB, after several calls to Ramada, they offered to give me a 2nd trip on them...lol...how stupid was I ...I thought fine..i now know what to expect and won't allow to cost me this time...well they scammed nother $600 Canadian out of me and i never saqw the trip...talk about a hard lesson learned...several people have come to work saying they have had calls about a free vacation...and I tell them my story...Stay far away from any timeshare sales pitch...nothing is free.

I wish I had never trust or belived in travel pkgs. So once again Ramada Plaza Resorts sucked in another $3000.00 from someone.I wonder if this companys manger sleeps well at nights?

I purchased the trip to Florida with Ramada Plaza Resorts. When offered to me over the phone many items were misrepresented such as -the rental car could be used for a total of 7 days in 2 separate trips to Florida. The bonus vacation to Williamsburg never mentioned that I had to take a timeshare tour. The tickets to Sea World never mentioned a tour. The voucher for Sea World said nothing about a tour. I called the company 6 times one day while I was faxing and emailing a copy of the voucher , they say they never received them even though I have the document that says the fax was complete. I mailed them all of my documents to try and get them to reimburse me for 2 Sea World tickets. They sent a 2 sentence letter to me saying I had to fullfill the requirement of attending the presentation. In my letter to them I also questioned why the Williamsburg trip requires your spouse to attend. I bought the package in my name only and was never asked if I was married so now I cannot go to Williamsburg unless I drag my spouse. In Florida I did not have to take my spouse on the presentation why do I have to in Williamsburg? When I tried to talk to someone in the compliance department where I sent my documents I was told that the only way to communicate with them was by mail so there is not even a person you can talk to.

Please help me to get my money back I have tryed everything I can thik of and this company refuses to refund my credit card. Also the did not inform me that this was a time share I was led to belive it was a vacation package for our family. I feel lied too with the extream of untruth. I have never felt so riped off. Please help

Issue: On 10 April 2007, I extended a vacation package which I purchased for two individuals to use. I was told that the package was good for three years from 10 April 2007. Today, I called to discuss my options and was told by the representative that my package "had expired" in October 2008. I told her that the individual who called me in 2007 told me that it was good for three years, which would bring me to April 2010. She said "I'm sure he may have told you that but your package is expired" "however (of course) but I again had the option to purchase an extension. She also said that there was it was printed on the back of a form but I did not receive the said form.

I feel that this is a blatant misrepresentation by Ramada and by the sales person who called me to extend my package in 2007. Additionally, I was told that the package was paid in full but when you open the booklet, it states that I still owe 298 (if in fact the package were still good). So again, more mis-representation. I do not know what I can do to get my money back because I am sure that this is something that is done to consumers on a regular basis. However, if there is anything that can be done, I would appreciate some guidance. Thank you.

My husband & I booked this vacation back in 2007 and they didn't inform us that it was non refundable, in Dec. 2008 when we tried to cancel due to being unemployed and not being able to afford the additional fees involved we were told that it was non refundable. since they stated that they recorded their "verification" process with me I requested that they send me a copy of the tape with me agreeing to these fees or refund me my money back. they told me that they couldn't do that.

I then asked how do I know that I agreed to if if they couldn't prove it, I told them I would be happy to agree to the terms of the "contract" if they could prove that I entered into the contract that they said I did. If they have no proof of the meeting of the minds between the both of us, then there is NO CONTRACT. They would never let me talk with anyone of any importance that could make a decision what so ever.

I am now stuck having to take this [bad] vacation and pay the additional 298 fee or lose out on my 1200.00 that my husband & I already paid (600.00 the first time, and an additional 600.00 to extend the trip) We just booked this trip for October 9th through the 20th and due to the fact that I read all the horror stories about this trip and this company I wanted them to, at the very least change my hotel accomidations to the Sheraton instead of the RAMADA because of the [on average] 74% negative reports listed on the following travel sites, expedia, travelosotiy, and orbitz. They told me that they would "try and accomidate me and Rafiel Manion told me to call back on the 19th of August to confirm that that was taken care of.

I did call today and more of the same. A complete SCAM / Runaround. I am terrified to take this trip now knowing that I am paying to be disapointed at every turn, not to mention all the "secret" fees that I will be charged once I arrive. At that point we will be "Held Hostage" by these people and have no choice.

What is a hard working person to do when they save up for over 3 years to take a vacation and they end up with this mess...? I know you can't get something for nothing, but I know I deserve to be satisfied with what I am paying for and in the state of WI where I live the state law is that they must provide me IN WRITING exactly what I am getting and paying for. A Reciept for services listing what was purchased, what is included and what is not. I never received any of this even when I asked for it in December 2008.

my wife and I were having our 15th aniversary and received a brosure for a free cruse and vacation in the beuitiful Bahamas we booked well in advance and to my surprise i was told that the trip was free; however it would coast to have our cabin upgrated and free meals so i thought that for a cruse of the magnatude of lets say a norweagin or carnival cruse it would be well worth the money. mind you i am a full time law student, and i should know better,but i went for it.

made the fleight arrangements from Atlantic city to west palm beach. and that's where it all fell apart at alamo rentals trying to charge more than what i had already paid months before. after spending almost the whole day driving back and forth from west palm to ft. Lauderdale the Ramada Plaza resort had no accomadations for us and sent us to the invarary? My wife and i had fliped the schedual so we could cruse on our anniversary.the original schedual has one going to a semminar first so one would miss the victims of the schame that were before them.

so we were able to see the ship before the semminar that did not make them vary happy, and we were none too pleased eather!the cruse was harrible the food (what food?) was dished out to us, the pool was a jacusi(really!)and it was brown from the children playing in it.finnaly we made it to the Bahamas we had five Hrs to shop and do what ever one could fit in five hrs and when we left the ship on eather side was a carnival and a Norweagin We were so embarrased we went to go over to paradise island and ended up walking because we had to conserve our money (we were being hit with hiddin Coast for every thing).

on the way back to the ship we were aproached by a cabbie and we told him we could not afford the ride ,we had found earlier that if we told the Islanders how we got their the would leave us a lone. the cabbie said in his acsent "aww you came over in the little Dinggie?" we had to laugh. So when we Got back to the main land we declined on the orlando expeireance. and took a trip down the new river and stayed in the invarary for the remainder of the time warning every one of the attrocities awaiting them.

My case wasn't as bad as some of these poor people. Probable because I decided against there program after I looked on the web site and saw all the complaints. Well that's when the fun started for me as I tried to get my money refunded and followed all their stipulations. It has been 2 years and still no refund. I never have been so upset with a company. They are not only taking our money under false pretenses, they also lied to me about the time share presentation.

My Rep said , "No, this is not a time share presentation that pushes you into buying. The customer service team is the worst in the nation, first they dont answer the phone then they put you on hold and then some how you get disconnected before you get to even talk to someone. I spent hours/days on the phone trying to get through. After reading some of the complaints, I was absolutely appalled that so many people were taken by this so-called company. I dont understand how they are getting away with ripping people off and the fraudulent way they conduct business. It is evident to me they are running a "Scam" and I dont know why the principals haven't been arrested.

The sales people are lying about everything in the package. There is no customer service, half the time they don't answer the phone or if you get an answer they put you on hold for hours, then they transfer you only to be cut off and then you have to start all over. The C.S. reps will not give you any information other than there no one available right now in that dept. Months and months with continued efforts where i was passed on from rep to rep then thru 2 different supervisors, who lied to me about my refund was being processed, I was also hung up on by several diff. employees.

Extremely frustrated by getting the run around. I discovered that they did send a refund but to the wrong bank an account that was closed...in which they sent it back the next day. I had no written notice from anyone that this took place. So now I m thinking that I should have no problem getting my refund now, they just need to reissue it to the right account. Wrong! I spent more months trying to get thru to the head of the credit department, because I was told if I got my old bank on a three way call to verify that they returned it to Ramada Resorts that they would issue a check that day.

So, I did that and they bank teller was my witness it was the biggest lie that any one has ever told me. When i got all 3 of us on the phone, she said that she still could now reissue a check to me. The assistant to Credit Manager then told that she was gone for the day after all that, so I asked for her boss which was the Pres. and the assistant told me he did not know his name. Can you believe it, he's employed with a company and he doesn't know his bosses boss the presidents name. I continue to push for answers only to get hung up on again.

Thru my perseverance I finally spoke with the Credit Manager who is second from the top and we went round an round, she kept telling me she had to verify thru visa if they had my money, at this point I keep calling back month after month still no refund! It is amazing with their false promises of a wonderful vacation they haven't shut this co down. when you cant even get thru to make a reservation or talk to anyone about any thing. It is outrageous that this company has been allowed to stay alive only to suck everyone for their money and laugh all the way on a much better vacation spot at their customers expense.

It is an insult to all of us as consumers that this company is still open and for this to continue. Not only do we all need to join together with a class action suit. We also need to change our federal and state laws to protect the consumer against this type of business. There is not "One" good thing to say about this company. We need some restitution for our time, our stress, our anxiety, the humiliation, disrespect and of course, the monies spent due the array of lies, the false, untold, misleading/fraudulent concept of the whole package, and the losses in vacation time wasted and the affect it had on your families and friends. They have no remorse about conducting a business that ruined the customers vacation and the financial burden they caused.

How can they take people's money knowing that this is not a vacation it is a "assault", we have been victimized. What is the difference between this company and someone who embezzles money or who takes your credit card number and makes fraudulent charges. Those people go to jail for such crimes. I want to fight for our rights and get money returned to every customer that has filed a complaint. This company is literally getting away with stealing from us. Why aren't the "principals" under arrest for running a "scam" fraudulent business.

The SEC should also investigate their business practices; I am sure they are conducting their accounting illegally as well. I would like to be included in the class actions suit, I will testify in court or whatever it takes to get some restitution from this company We need to take action NOW! We can't sit back and let them get away with this. People are getting taken advantage of everyday, thousands of our hard earned money taken for a service they did not deliver. Therefore, I think its time to put a Stop to this "scam" and they claim its a vacation. I fought for my refund of $350.00. I was in compliance to the 3 day return policy.

and it is my credit card company that is holding up my refund.

It is now 6 weeks later and have not received my refund. I have been calling continually and have yet to receive a return call.

I had a vacation package for 4, which I paid by credit card (Discover). I had up to 18 months to do the vacation, or I could return it. I bought the package in June 2005 and returned it in 12 months (June 4, 2006). The package was in excellent condition. I kept a copy of the letter I wrote and the cover of the pages to verify I bought it and returned it. I was living at Chicago, IL 60617. The company has both email addresses. My son and I called them twice, and they refused to refund my money. I photocopied the copy of the contract agreement. Their phone number should be on my 2005 Discover card statement.

I had a vacation package for 4, which I paid by credit card (Discover). I had up to 18 months to do the vacation, or I could return it. I bought the package in June 2005 and returned it in 12 months (June 4, 2006). The package was in excellent condition. I kept a copy of the letter I wrote and the cover of the pages to verify I bought it and returned it. I was living at Chicago, IL 60617. The company has both my email addresses. My son and I called them twice, and they refused to refund my money. I photocopied the copy of the contract agreement. Their phone number should be on my 2005 Discover card statement.

I cancelled a time share contract on May 24, 2009 with Vacation Village and requested my deposit be refunded. I have made numerous attempts but have received no response from them. I am contacting the Florida Attorney General and other entities to get this resolved. My only income is Social Security and I cannot afford to be ripped off.

I received "a free cruise voucher" for 2 people for a cruise to the Bahamas. I was planning a possible vacation to either Florida or Las Vegas at the time. I was offered a great package or so I thought. I had guest traveling with me from China. I was told that I could also use a platinum getaway voucher for the first two nights in Ft. Lauderdale. Because of this, I decided to go to Florida. I, at the time of booking, was told there was no problem booking this platinum getaway in conjunction with the cruise. I paid for upgrades to the cruise for 5 people and was told to mail in the platinum getaway voucher.

As the whole trip was dependent on this first leg, I called after two weeks and was told that they apparently had lost the paperwork. I faxed the paperwork in again on 5/28/09. I was told there was no problem and that the room was available and not to cancel the cruise. I called back to make sure they indeed received the paperwork. I was told that it takes about two weeks to process.

I called after three weeks and was told that they could not find the paperwork, so I re-faxed it to them. They again said that it takes two weeks to process, but they would send me my paperwork before the trip. We leave NY this Friday. I called again and am now getting the line that you cannot combine this with the cruise promotion, which is not what was told to me when I booked and paid for the cruise. They want to sell me two rooms.

I asked to speak to supervisor and was told that "You cannot combine these offers, and it clearly states it in the paperwork." I asked him to review the recorded calls to see if his staff is intentionally defrauding people and asked where in the paperwork it states it. He refused to say and told me to read it all over. I have, and it does not state it anywhere. I then wanted to know my options and inquired about a refund of the cruise, and I was told "No way." I am stuck in this trip to hell with a disreputable carrier. It is sad that even in a bad economy, a company like Ramada must resort to these games to fill their rooms.

I just found out about this claim, but I have all my paperwork. I was not told that it was for a time share. I was sent here and there, back and forth; they, on the tour and to lunch with one of their representatives and a traveling companion of mine. They would not let me leave and kept going over and getting another person to talk with me. The last man got really angry with me, saying "You come in here and eat our lunch and then want to leave." I told him that they invited me, not the other way around.

He was extremely rude and sent us yet another place to get tickets to Universal Studio. But I was so sick, tired, and upset, so I could not go to Universal. I am disabled and have a hard time walking around.

We purchased a package for a cruise and land trip, spent $1,000, and never received anything but a DVD and a brochure. When I called The Ramada Plaza Resorts, I just got the runaround, and no answers. This company is a joke and a rip-off! I thought Ramada was a respected company.

I recieved a call from J. Russell corporate ID #PN2140 stating that because of my good credit I won a vacation and cruise to the Bahamas from Imperial Majesty Cruise and Ramada Plaza resorts. During this time I was serving on active duty in the United States Navy assigned to shipboard duty on the USS Chancellorsville CG-62. All the company told me was that they needed to hold my credit card to book the cruise. I never authorized my credit card to be charged. I never would have bought a cruise in the first place considering i was in the NAVY stationed on a ship!

I was very hesitant but being a newly wed I figured I would suprise my husband with a "free cruise". Constantly Ramada Plaza Resorts and Imperial Majesty Cruise called me trying to SELL me a vacation. I then realized they Charged my card for $823.00! I tried to call and book my cruise and also tried to call and cancel my vacation package and each time i received the run around from mutiple people.

I called and spoke ot a woman named Joan Corporate ID # 4326 requesting a refund on my credit card for a charge I never authorized. Joan was very rude to me and yelled on the phone several times stating that she has proof i authorized that request. When i asked her for the proof she stated that i couldnt hear it because it didnt belong to me. When i asked to speak to her suprivisor she told me that he would not talk to me. I told Joan that i was going to file a lawsuit and sue her company and then she told me he would talk to me.

After being put on hold for at least 15 minutes, Jason (he refused to tell me his last name) Corporate ID # 4490 then also yelled at me and then tried to sell me extension programs to extend my vaction package. All i was asking for was a refund for a vacation i Never purchased. I was scammed by an oral misrepresentation. Then given the run around. I was told i won a free vacation that i had to use within a certain time period and then was charged for it. I am requesting a refund and the "Supervisor Jason" stated that they do refund packages, but they will not refund mine!

Dream vacations was taken over by Ramada. confirmations were changed numerous times - saying that we were set up at one place and then when we called back there was no confirmation. once we got there the rooms were dirty - toys left from previous guests under bed, beds had black granules (possible bed bug eggs), the other bed had cool-aid spots or blood spots, crumbs. the coffee pot had old coffee still in it from previous guest. the room seemed semi- cleaned by maids. they did remake the beds when asked however there was not mattress pads for either bed nor were there fitted sheets, this made it uncomfortable for a nights sleep when you ended up sleeping on the mattress it self.

Requested a fridge for medical purpose and never received. When making reservations we were told that one would be available. requested several times for room to be restocked with towels but never happened. pool never had towels available - had to wait 30 minutes one day to receive. whirl pool did not work water was dirty and discolored. Once on our way home we realized that we had forgot 3 swim suits and a swim suit cover - we immediately called back to have them get them returned at our expense but they claimed that there was nothing left in the room. we told them exactly where they were at in the room and they still said there was nothing there. We have called several times requesting to to talk to manager but no one will return call.

told them that everything was pay for.

they even change the cruise day on us whit out us nowing.one day when i call to confirom the date,then they toll me that the day was change.so aging i had to pay(598.00)because our friend had but the vacation date already and can"nt change it.

food was"nt include in there package

Thank you very much.

Upon arrival at the hotel I was asked to leave prior to a reservation for the Company and was not treated fairly and would like attention to be drawn to this matter. However, the ev3nt has alredady started, and finished consideration was not granted upon request.

Upon arriving at the Ramada Plaza HoteL I was asked to leave due to a prior conversation which never took place. This individual approach me with a comment, which was nonrelative to his managers question. The Manager name is Ginger R I would appreciate Corporate Staff to mention this situation to her at their earliest convenience.

The financial damage that was done was hopeful to not request a banquet room for the party's I made reservation for.

Upon my arrival at the Ramada Plaza Hotel , I was ask to leave after I asked a question about the Restaurant location and was later ask by one of the fellow employees to leave due to what the manager ask early for myself and friend to leave we were not within the hotel prior to earlier today or yesterday. Dated April 19, 2009 and April 20, 2009.

I am a former employee with Ramada Plaza Resorts/Imperial Majesty/Caribbean Cruiseline customer service & verification center in Ft. Lauderdale FL. My job was to answer the phone calls and try to assist customers in keeping and booking their packages. I was told to do everything by their rules because there is plenty of legal crap in there that covers Ramada's rear end.

The vacation package is actually legal, but the way the script is written makes it very difficult for your average consumer to understand. It's filled with hidden disclaimers, plenty of sur-charges, and just alot of untold money involved. At first I was never told that customers could not get a refund, we were instructed to say that the vacation could be extended, for a huge and usually made up fee or transferred to another person, but the customer had to buy it first.

The sales script talks about the Ramada Plaza resort in Ft. Lauderdale but neglects to mention that it is in a terrible neighborhood surrounded by heavy traffic. All they say is that it's about 15 minutes from the beach. Not with the traffic in that area! When a customer would get upset at buying the vacation, the managers would take over (T.O.)the call and sweet talk the customer into buying it or if you already have a package into keeping it, offering food included, $50 in gambling tokens (once you put $50 up first) and the option of extending the time limit to 2 years (which most the time is a lie and your stuck with 18 months). Some people fell for it and bought the package.

I cannot say what the cruise is like because they just got a so called new ship named the Bahamas Celebration which is just a ship thats old but has been 'renovated'. I also can't say what the resort in Orlando is like due to it being shut down (I'll let you figure out why). What I can say is that while the package is not a scam, in reality it's not as great as the script describes. I no longer work for the company because they are running out of ammo and people aren't biting the bait hardly anymore due to the bad publicity as well as the economy.

The sales reps get paid on commission, the more money the customer puts down on the deposit, the higher the cut for the sales rep. You can imagine that the reps including customer service and reservations will say just about anything they are legally allowed to say because they all want a bigger paycheck! If you receive one of these vouchers package deals, don't bother.

You'll probably be disappointed because the description sounds amazing and the trip really isn't. Good luck on trying to cancel, you will be directed to a 'customer care specialist' (ext. 5354) who is nothing more then someone who is better trained to tell you no. All I can say is try mentioning the BBB and that you will dispute with your credit card company (they really hate that). And please don't ask for Dan L (the so called president), I worked there pretty long and still never met him.

Florida is really a great place to travel, but don't do it on a vacation package might just come out cheaper if you do it on your own. No such thing as free...this is your warning....hope this help someone out :) P.S. I am trully upset with myself for working there for as long as I did, just hope they go out of business soon because that company is doing nothing but sinking on their own ship...And what goes around always comes around. :)

I stayed at that Ramada on January 10, 2009. I paid in cash with a one hundred dollar bill. Front desk employee didnt have enough cash to give me change, said it would be mailed to me within 3 days. I called their accounting department several times since that. Ended up with a lot of redirecting, not my problem? attitude. Someone always took my address and promised to send me a check. Still, Ive got nothing. A hundred dollars for a dirty room is just way too much.

paid initial fee $1000 and numerous extension fees and told now we are not eligible for the trip.

$1800 and an enormous amount of frustration,

I had horrible experience during my week long stay at the above Ramada location, with one of the front desk clerk named Paula. She has bad manner, annoying communications skill, disgusting and uncourteous customer relationship. C. Hardin was the General Manager of this facility. Thanks.

I am 78 years old----In August 2007, I spoke to a salesperson from Ramada Plaza Resorts. He must have realized that I was naive and pressured me into taking this vacation package. I gave my credit card # for $399.00 US. The package was to be taken within 3 years. They contacted me on 2nd. February 2009 and wanted to know when I was going to pay the rest of the money. After discussing a new pkg deal, they asked me for my authorization to take another $349.00 US.

Feeling pressured to get them off my back, I paid. They kept telling me that I could not get my money back nor can I Cancel. In the past I have, on occasion, asked for my money back and was told that I could not get it back. It is now March 2009 and I have called 4 times as they keep promising me a brochure.....they keep saying they will send out immediately. It has not arrived. My blood pressure goes up every time I speak to them. They have refused to speak to my family members.

I have lost $748.00. I am not a healthy 78-year old--I have high cholesterol, high blood pressure and am a Diabetic. They still want the last installment of $349! Can you help me get my money back please?

I got a call from them for a vacation package. I paid for it but then when I searched the internet realised its a complete scam. Infact they gave me all the wrong information. They told me they are a part of Ramada & the resort is in front of beach. When I checked internet I read they are not a part of Ramada & the resort is far away from beach. Immediately within 10 minutes I called & asked them to cancel it. But they refused to cancel it. Nor did they send any mail that they said they would send. I feel I am harassed unnecessarily without fault. I disputed the amount on my credit card but nothing happened. Infact the very moment I called my credit card not to pay them the amount. But the credit card company send we have to pay & then you can dispute. Then when I disputed the credit card company said they lost the dispute.

$298. Mental Stress dealing with them.

My friend and I checked in on 03/15/09 and were assigned room 322. When we got to the room, we immediately realized the air was heavy and the room was unhealthy. We noticed mold on the bathroom walls, as well as the air vent. We also noticed stains on the wall and furniture. We went to the front desk and asked for a different room. They then gave us one on the 4th floor. That room too had mold and was dirty.

We went to the front desk to ask for a refund and advise them that due to health concerns we would not be staying. We were informed that since the room was pre-paid, that we could not get a refund. The manager was not on site, so I got his name (L. Cashman). I have since tried to email him twice (emails came back undeliverable) and I also left him a voicemail asking him to call me asap. I never got a response. I have been unable to find a number to reach someone higher-up.

We are out $115 dollars and would like a full-refund due to the terrible conditions the rooms were in. I have pictures to document the mold.

I am writing in regards to the cruise package we took on Feb 20Th-23rd arriving at the Gold Key Award Winning accommodations at the Ramada* Plaza Resort. 18Th-20ThRight! Are you kidding!1st You might get a -1* out of my wife and I, the room we stayed in smelled of smoke and needed repairs.2ND We were forced to go to 4hr Time Share presentation, that we were not aware of this at all!3rd The room we were assigned on the ship it smelled of urine so bad, we had to change rooms to a room that was suppose to be a out side that had a window to view the ocean.Again right! If we open the curtain we are looking at the passengers eating, and are looking in our room.As far as My Wife and I we feel we got riped off and WE are requesting a full refund.If we have too take this to legal or call 3 or consumer affairs we will do so.

my husband got a cruise deal via phone 2/12/09-the ship was 56yrs old &looked it-the bed had a hole in it-plus hair in the corners-the food was terrible-hamburgers&hotdogs one evening!!everything on board was overpriced--pool was for babies-the rental co.(alamo] charged us for 2 cars-over $800.00!!

itchy ,red rash on both of us when we got off the ship-double charged for rental car(called alamo,will remburse some money-3wks ago-not anything

I would like to add to my former complaint that my situation was taken care of and I am very satisfied.

A week later my bank calls and Ramada Plaza resorts Inc. is trying to send my check thru for $597 that I didn't authorize. I did make the mistake and give the first girl my checking acct. info fo rthe $118 that I was advised of but I never received a reference number or confirmation number. Beware of these people. This is still in progress.

My husband & I purchased a vacation package from the Ramada Plaza Resort. It included 4 days 3 nights at an ocean front resort in Fort Lauderdale, Fl (paid $100.00 more for the upgrade for a beach front room) with a 2 nights Cruise to Nassau Bahamas (paid extra 198.00 for 3 nights thinking we will have an extra day in the Bahamas). To find out we only actually had one full day at Nassau. The other day was spent cruising back to Fort Lauderdale on NOT SO LUXURY SHIP. This package also included 3 days & 2 nights in Orlando with 2-2day passes to Universal Studio, & a rental of an economy car, the smallest car on the market. One would need to up grade to a mid size car, which I did for $141.97.

Our dates we booked for Feb 5, 2009 -Feb 12-2009. On Monday Feb 2, 2009, I called to tell them that I have not received my itinerary. They said they sent in via US mail on the 29th of Jan 2009. I asked to have the itinerary faxed to my husband's job. I received my faxed itinerary late the next day Tuesday the 3rd for Feb. I never did receive an itinerary through the US mail. I wondered why, and found the answer later. Good thing I called, & waited 1 hour to get through. This used up my monthly minutes on my cell phone bill. My monthly phone bill then became very expensive.

Reading through the faxed itinerary we were booked at the Ocean Point Resort. I then went on line to check out where this Ocean Point Resort was located & found the reviews. There were 93 reviews on TripAdvisor.com. Only 4 were favorable reviews. The other 89 were horrifying. All stating the place should be knocked down & very filthy. When 89 reviews scream at you not to stay at a Hotel that it should be knocked down, then one would be brainless not to call to change the reservation.

Before, we left NJ, I called the welcome center # again & again waited to get through. They said they could change the room when we arrive at the Welcome Center in Fort Lauderdale. One review said to ask to be placed at the Weston. When we arrived, in Fort Lauderdale, I asked if we had to stay at the Ocean Point Resort. The lady said you don't have too. I then asked, if we can stay at the Weston. The Weston is the Vacation Village Resort, in the city of Weston where they sell their times shares. The lady booked us at the Vacation Village in Weston. She then said, that we needed to be scheduled for a presentation to receive our package that we already paid for. So we were force to take 10 am presentation & were told we only were required to listen to the scam of buying a time share that we can't afford, & not interested in for 2 hours.

Since Ramada used, as other Victims stated in the classes action suit of a the bait & switch game, We demand our $100.00 refund for the upgrade of what any guest would expect, a clean room on the beach.& the price of the 2-2-day passes at Universal $200.00, that we did paid for & not received even thought we keep the our commitment to listen to a bunch to CRAP. This is very generous request considering what we had to deal with for 5 hours of BULLCRAP. Selling timeshare that started at $25,000 at 17% interest, then 10,000 at 17% and then 5,000 at 17%, for ONE Week Vacation, plus $400.00 per year for maintenance, & $175.00 per year for tax. What a BIG SCAM. If one was interested in buying a timeshare, one can on line and buy the same package they we scamming for Thousands, for $1000.00. One does not have to go through the 5 hours of torture in listening to 3 sales scams to take ones money. That is just INSANE.

For the vacation time that was wasted, we should have received better accommodations that we paid for, and our 2-2day passes to Universal that we paid for.

The information highway is wide open, and many consumers will now be more aware of the SCAM Ramada Plaza Resort is promoting. And by changing the companys name, to keep the SCAM rolling, will not find new victims.

Please send a check for $300.00 or credit my credit card that was used to make the reservation.

This is a simple request that would satisfy this victim of your well known SCAM.

This company has been harrassing me by telepone. I am on the do not call list and told the woman that I was not. She responded that I had filled out an internet form asking for more information, which was untrue. I have never completed any internet form for additional information from this company. I told her I was on the do not call list and to immediately take my telepone number off their list. I am receiving telephone calls from this company on a daily basis (I have caller id so know who is calling). If I do answer the phone to tell them to stop calling, there is silence and then a hang up. If I call the number back to tell them I will register a complaint, the phone rings and then is hung up.

I want to register a complaint and have them immediately stop calling me. If they continue to call, I want monetary compensation because they are directly going against my wishes, even after telling them that they should take me off their calling list, they are calling me every day as a form of harrassment.

First of all, My husband and daughter were just in a motorcycle accident prior to this telephone call which resulted in the purchase of the vacation package. The customer service representative was very persistant, and i felt very pressured, i was also told i had to pay half right then by credit card, etc. and i, at the time i don't feel i could make a sound decision, still upset from my husband now being off work due to injury, my youngest daughter in physiotherapy , along with the need for something sounding too good to be true, i ended up convinced to charge 1/2 of the vacation price on my mastercard.

As of now , my husband is still off work and in therapy, my daughter still in therapy and and its now a year and a half later. Experiencing the reduction in income, debts accrued from the loss of wages due to the accident, i find myself trying to think of how i'm supposed to even think about a vacation and totop it off now my husband has moved out as of January 1st, 2009. Therefoe the thought of a family vacation is just an upsetting idea to my children and myself since it would have been meant for the family.

i have since been paying interest on the amount charged at over 20%, an ddo not foresee possibility of any ability to pay for the other half of the vacation.

We first purchased this trip over the phone in Dec 05, then June of 07 we paid the balance and thought we had 36 months to use the trip. They contacted me on Feb 14,2009 and informed that I HAD to give them a cc # and pay 890.00 more for this trip or it would be lost forever and rude rude rude! Would not give me any explantion of why I had to pay it and why I was going to loose it.

So on Monday Feb 16, 2009 I called back and they said I didn't owe anymore money but I had lost the vacation because I didn't travel before Dec 08. Which was news to me. So basically I lost 1600.00 with this deal.

I purchased an Imperial Majesty Gold Key vacation back in 2004.I paid an initial deposit of $698 and I still have a remaining balance of another $698 and must be paid in full before making the reservations.I havent taken this vacation yet and so I kept on paying for the extension of this package since they said I cannot refund anymore the initial deposit I made.

I wasn't able to take the vacation because this is a gift for my parents and I was still waiting for them to come over in the US since i've been petitioning them.Now,I was researching over the internet and I've read a lot of complaints about this vacation.I decided not to take that vacation anymore since I don't want my parents to experience the same frustrations and disappointments other people experienced during this vacation in paradise.Now,I really want my initial deposit back,I don't want to keep on paying to extend this vacation package anymore.Is there any way I can have my money back?

I recieved a message on my machine saying I had won a free cruise on Imperial Majesty Cruise Lines, all I had to do was call 1-800-519-7502. The woman employee #KB6584 was very pleasent but I was sceptical and she sensed that; I explained the call I recieved last month and everything she was offering was identical to the prior offer. I said I was waiting for her to ask for my credit card number to which I was not going to give out no matter what.

She put me through to her Manager, who became quite aggressive and rude, throwing accusations, turning my fears of credit card fraud into a personal vandeta against me; he degraded my values and made me feel I was a criminal for not willing to freely give out my credit card. Who is the real criminal here? I thought a free cruise was free. I have stayed at Ramada hotels in the past but never again, not after the way I was treated this evening by this Manager representing them.

sold me a criuse for 4 and hotel i night and i booked 13th feb 2009 hotel and cruise 14th feb i hadnt recieved tickets so i rang 31 january 2009 ask where tickets were,i was told they tried rining me i was also told they sent me a letter on 15th january which i never recieved ...i rang them in december 2008 to confirm booking and was told everything ok and sending me tickets 10 days before trip...i leave uk on 11 february spending two weeks in orlando...

they then told me the date i booked there is no cruise so i asked for a refund they said no,i rang the hotel they booked me in to for the one night to find they had cancelled the booking on the very day 31 january i had rung to ask were my tickets were i asked the hotel were is my refund ,told me to get in contact with ramada plaza resorts vacation which i did they kept me on hold from england i have spent 90 minutes or more on the phone to florida to try sort this out . getting no where...very disapointed this was a treat for my 60 birthday.....

still waiting contacting american express to see what they can do if anything i spent $509 dollars in total i am so pleased i didnt pay anymore as i still have my holiday to florida .but this should not happen been going on for years from what i cn make out on reviews on the internet

Initially I was contacted to say that I had bought into a Vacation Package about which I had no recollection. That if I did not pay the balance I would lose everything. After much high pitch sales and eventually getting the manager I agreed to pay. The balance and to include my Husband in the package. this included 2 nights in Orlando,3 nights in South Florida, 4nights cruise plus a rental car The forms were filled out and mailed on December 7th 2008. So far we have heard nothing from the company re confirmation of dates etc., The plans made are just one month away. How may we follow this up or cancel the whole thing.

They sold me 2 night cruise with 2 days Ft Laud. and 2 days in Orlando for $1196 for 8 people. Then they called to change the dates after I booked flights. Charge more money every time they called. Would not give me anything to verify until I insisted then they gave me a hotel address that is an empty lot. A cruise ship that I can not verify is even going anywhere. Hotel phone numbers that do not go to hotels. A rental car that cannot be verified.

Total damage paid to them is $2281. The flights and other things I booked myself so I will be using them no matter what.

I have tried to cancel and get a refund for this package,I tried one day after I thought about it and could not get any answers from my calls. time passed and when I got the paper work the 3 days where gone and the money was in there hands. I asked to make this a single trip and that was fine until the first trip was paid then I was told that two people had to be on the trip.That ment more money because they keep telling me I can't have a refund. Then I told them to keep the money and cancel the mess I was told I still had to pay for two poeple. I can not take this trip and need my money back in the bank. They have $1405.00 of my momey and I would like it bake in my acount. Thank You

After being jerked around repeatedly by this bunch regarding a cruise package, Jeff assured me my $900 previously paid would be returned to my credit card account. I'll believe that when I see it. I would appreciate contact from the Department of Consumer Affairs regarding this complaint and will provide all needed further details. Thank you.

$900. + interest

I received a mail order coupon from this company. Foolishly, it sounded awesome so I called them. They told me I'd receive the information only once, and to write it down. The info they gave was ridiculously fast, but I then gave them my credit card number. They charged me over $500, and only afterwards did I bother to do any research on this company. I tried calling them back several times to cancel my purchase, only to be put on hold for lengthy amounts of time, or switched to different departments to no avail.

Realizing it was a scam & I had lost my $$, they called back at least twice. I [was upset] to the woman I spoke with, and she informed me that there was still a balance owing. Lost as to what to do next.

I was sold this vacation package in 2004. They told me it wouldn't expire for about 5 years. I often travel with carnival and it was part of the package so I figured it was a good deal..... It wasn't until I decided to take advantage of this great deal in 2008 that I realised what a scam it was. When booking the Carnival cruise I was told I would have to pay a gas tax of $75 and a port fee of $298. Since I had already paid about $1600 for the package alone I figured there was no turning back. I called Carnival Cruise Line to check if these fees were applied to all of their customers and I found out they did not.

I also went ahead and booked a cruise up to the point of having to put in my credit card info on the carnival website. The SAME cruise only cost $567.42. By the way my cabin would have no window and be pretty close to the last deck through the vacation package. The resort stay would have required that i attend a time share pitch. I have done this before and i know that the hotel stay is free IF you do this. This made me wonder exactly where my money was going. So far it definitely wasn't going toward my vacation. I already paid for that in my fees alone. Luckily my credit card company is a DOLL and is disputing the claim of up to $1198. I will still be loosing about $800 or so but I am getting a big bulk back so I am somewhat content with this news.

In the beginning they told me that what I paid for the package would be all i had to pay. That was a lie! When I asked for a refund they would NOT give it to me, telling me I could sell the package (impossible unless I was a dishonest, disguisting person as they clearly are), or give it away as a gift (how nice). When I asked for the name of the company, which is not mentioned in the recording when you call them and they don't even say it when they answer their phones, they lied and told me Norweigian Cruise Line.

When I checked my credit card statement I realised it was Remada resort and googled it. That led me to this wonderful sight whre i realised I did not stand alone in getting ripped off by them. I hope they get sued...go bankrupt...whatever! There has to be a stop to this exploitation of customers. It is horrible. I was a sophmore in college sitting on campus when they approached me with this package. It sounded like a good deal for spring break or something but I was very wrong. They totally took advantage of me.

I will lose about $800 for this ordeal after my credit card claim is disputed. I realise I am fortunate when I read all of the other customers stories who have lost thousands. Still this is $800 that I could have used towards a legitemit vacation. I have absolutely learned my lesson. If it sounds too good to be true it probably is.

on jan. 9th i was called to tell me i hadnt booked my trip and it had expired. i said no i renewed it in 2007 when i blew my kneee out. i was told that since i was renewing it i could use the trip any time thru 2010. but then today the man i spoke to- said no-- thats only if you pay the extra. i said i wouldnt be paying anymore on the trip as i already did-- thats when he got very nasty and told me i was just wasting my money and basically to bad for me. he was very rude- which i did point out to him.

then i called the company back to speak to someone else and report their help. i came on the computer and found TONS of complaints on this company. i have used this company in 1994 and loved them-- to bad they have ruined it and i will be finding a way to get my money back and making sure that this doesnt happen to others. thank you

Imperial Majesty Cruise Lines and at a cost of $449(pd) plus $449 balance + $118 fees due at cruise time later changed by Ramada Plaza Resorts (RPR) to Carnival Cruise with an upgrade(4d3n cruise with 3d2n at Orlando)$224.50(pd) + 224.50 at cruise time. If a class action suite is forth coming, please advise my options. Withn so any complaints being submitted, and my cruise has not yet been scheduled/booked, I am uncomfortable with the whole affair and I feel that a total refund ($674 already paid) is in order.

The first indication that the luxury travel package we purchased was mis-represented was when we received our travel itenerary stating that our south Florida hotel was a Holiday Inn. We purchased a Ramada Resort travel package. After carefully reading the 'small print' to be sure we had not overlooked a 'loop hole' we could not find any mention of the participation of Holiday Inn's as a substitution for our promised 'Luxury Accomodations'.

Upon researching this offer on the internet, we discovered that many, many complaints had been entered by persons who had gone on this 'vacation' and found virtually no aspect of what was promised them in print to be accurate. Most were nighmares, not by any stretch of the imagination 'luxury vacations'. We are only glad we didn't waste our time only to be miserable and disappointed, as others report.

We will follow all suggestions in filing claims against Ramada to receive restitution and will also file in Los Angeles small claims court. This scam needs to be shut down by the powers that be so no one else is duped. It can happen to anyone. My husband and I are in our 60's and have traveled extensively. The Ramada name and the 'slick' brochures we received could fool anyone.

We are 'out' the cost of the package-$1,600 plus airfare $567.90. In addition we have wasted hours on 'hold' with Ramada staff on their '800' line only to once again being transferred to yet another person with little training, knowledge or authority.

The package includes a cruise on carnival cruise lines. I had opportunity to go with my community so I called this company to get them to move my existing package over to the current cruise package I was going on and they wouldn't. They wouldn't refund my money either.

I guess I'm just out the $798 plus $87 extension. It's a dirty deal when they don't tell you up front that they won't allow you to change to fit individual needs or refund your money. Don't go for this like I did!

well first off I was told a lot of lies like everyone else, we got a dirty room that the bathroom had a smell and the water was yellow. I had a rash all over my legs from sleeping in the bed. We were forced to go to a long time share presentation that i was never informed of. After a million no and Im not interested with there continual rebutals I was exhausted.

However the only benifit I did recieve was complaining about the hotel and such horrible service we were upgraded to a shearaton inn and suites very very plush near Pompano Beach. Besides that I would never ever recommend this.

I waisted a lot of time a hour presentation that turned into a 4 hour hostage situation. Spent way more extra money than planned to make up for such poor quality service

I am writing this letter in regards to the Imperial Majesty vacation package I purchased. My husband and I bought the package in September 2007 from the telemarketing department that contacted us offering the deal. We decided to use the vacation package as our honeymoon since we had just got married. We reserved the vacation in August 2008 for 10/17/08- 10/23/08. Unfortunately, the vacation package that we were informed we purchased was not the vacation that we actually experienced. Therefore, we are requesting that we receive a refund to reimburse us for the vacation package discrepancies.

Through the vacation package booking process we were guaranteed 3 days and 2 nights in Orlando, Florida at a brand new resort, 3 days and 2 nights in Fort Lauderdale, Florida. We upgraded to stay at an oceanside resort. We were promised a 3-day and 2 night Caribbean Cruise to Nassau, Bahamas, breakfast, lunch, and dinner meals throughout our vacation, and 2 two day passes to Universal Studios. We were sent the information package that contained our travel documents, vouchers, schedule, and DVD. The video showed live entertainment every night, big buffet with a variety of different dishes, karaoke nightly, jacuzzi, swimming pool, full-service bars and outdoor patio area, and large clean rooms and lounge areas. We were pleased with our choice to buy the vacation after watching the movie. It was also stated in the documents and DVD that we would be required to attend a 90-minute time-share presentation.

Less than one week before we left Pennsylvania for Florida we received a message from Imperial Majesty. When we contacted them back they informed us that our cruise, the only reason we initially purchased the vacation package, was cancelled. FEMA had confiscated the cruise ship over one month prior to that date. With such short notice we were unable to postpone our travel arrangements and so had to take our honeymoon without the main element of the vacation. We bought the package for the cruise. The cruise contained a casino, several different dining options, nightly entertainment, room service, outdoor activities, and transportation to the Bahamas.

Since it was a natural disaster, we were given two extra nights in Fort Lauderdale and the option of taking the cruise within the next year. This in not feasible in our situation because of our distant proximity from the cruise ship port and our inability to take another vacation in the near future due to financial limitations. We will not be able to experience any of the amenities that the cruise has to offer nor will we be able to use our passports that we had to obtain for the cruise. Therefore, my husband and I insist that we be refunded for our port fees since we will not be going on the cruise. The port fees are for the expenses of boarding the ship and customs processing. We will not be boarding the ship due to the cancellation so we are entitled to receive this fee back.

Furthermore, there were various inconsistencies that we experienced between what we were told we would receive and what we actually did receive during our vacation. We were told we would be staying at a resort during the entire vacation. The Ramada Resort that we stayed at was not brand new as we were told. There was no nightly entertainment; one bar never opened during our entire stay and the other bar closed before 10 pm. There was no karaoke as shown in the DVD. Both pool tables, video gaming machine, women's restroom, and one elevator were out of order during our stay. The resort was dirty and staff was rude. The selection and quality of the buffets that were provided were unacceptable. We did not even eat at the buffets due to the inedible quality of the food and poor service that we received. Included are copies of our meal vouchers to substantiate our inability to eat the food provided that we paid for when we purchased this package. We were told there would be a shuttle to provide transportation from our resort to Universal Studios. In actuality, the shuttle had been terminated in 2007. The patio area wasn't properly maintained and the jacuzzi water was filthy.

The staff at the Orlando Welcome Center was very rude and uninformed. We checked into the Ramada Resort on 10/21/08 and the next day went to the Welcome Center for our Universal tickets. The staff there told us we had to attend a second time-share presentation in Orlando in order to get our tickets. The two male employees working were so rude that my husband and I walked out and waited until the next day when different staff was working to obtain our promised tickets. We received them that day but were only able to use the tickets for one day since we were refused the tickets originally.

In addition, the resort was filled with negativity from various other guests. Many couples either walked out of the buffet dining area or openly complained of the food. Throughout the resort, we encountered dissatisfied individuals who were also mislead and misinformed of their Imperial Majesty Vacation Package.

The information that we received about the time-share presentation was also misleading. My husband and I had to travel 45 minutes from our hotel in Fort Lauderdale to attend the presentation. We were there for 4 hours when we were guaranteed a maximum of 1 hours. With the addition of our drive time, we spend a total of 6 hours for the time-share presentation. Again, this was not what had been originally informed.

We did not purchase the package we received. Due to the cancellation of the cruise, substandard accommodations and cuisine, lack of entertainment, unprofessional nature of staff, untimely manner in which our Universal tickets were received, and false time frame and inconvenience of the time-share presentation, we request a substantial portion of our vacation package price be refunded. We want a total of $418.00, $300.00 for the above issues and the port fees of $118. We are forwarding this letter to the State Representatives of Florida and Pennsylvania, the Better Business Bureau, Florida Tourism Board, and etc. I have included pictures to reveal the state of resort we stayed at. Please contact us in order to resolve this matter in a timely fashion.

On May 3, 2006, I debited my bank account for the amount of $ 738.00 to Ramada Plaza Resorts on the telephone. The trip was a down payment for a Florida/Cruise vacation to their resorts. After reading all the HORROR stories about this vacation, I do not want to pay any more monies and I am requesting a full refund. I recently received another travel credit voucher offer from this company under the name of Imperial Majesty Cruise Line Vacations using the same address in Florida.

I am then and still disabled and unable to economically afford this vacation which I feel is a SCAM.

The first time we went on the trip we enjoyed the trip although the cruise was not what we had anticipated. They called us for a second vacation and we agreed that we would go if we could take all 7 days in Orlando. We were told that this would not be a problem until recently. We are now being told that the company policy has changed and that we have to spend at least one day in Fort Lauderdale and we owe more money.

When we called to complain and ask if we could get a refund. They told use that we could not recieve a refund and that they had a recording of me agreeing to pay a porting fee for a boat that we were not getting on. I asked to listen to the recording the second time I called and they told me no such recording exsisted that the only thing the record is the credit card number. Which is a little scary! These people will do what ever it takes to suck you in and then they will feed you excuses when they are caught in the scam.

I received a phone call this am Nov 19th talking about a payment that I owed on my Ramada Pl Res. pkg. I told them that I did not owe anything. She started talking irrate and I told her to hold on a minute. They said you have paid the first part we just mailed you the package. I wanted to explain what actually was the problem with this when she hung up very angry and said she did not have to be talked to that way.

I called back to explain and the woman answered but pretended not to be the one I talked to. I told them that I had delt with them 2 years ago and forgot about it and the package. Someone called last week again about it and I told them I had no such package. So I got sent this new package a few days ago. I was accused of having to pay for this package. Cust. ser. rep said you have paid the first part which I don't remember what and that I needed to pay the last part to get my vacation packages.

There was nothing in this package listing anything I owed, just reservation forms to send in and money exchanged at that time. I have chosen not to use this way of nonprofessional, questional practices type of program. She said what do you want us to do with your package and I said I don't know what you can do with the package at that point I was hung up on again and for the last time.

There is something seriously wrong here and needs investigatio as there so many negative alligations against said company and its practices.

This establishment is a nightmare!! My mother booked a trip with this company and paid over $2,000 in fees. She is 74 years old and became ill in April, 2008. I have called this company numerous times to extend her vacation and reschedule her trip to a different time. I explained that she was ill and that her intent was to post-pone her trip (not to cancel). I was told repeatedly that she could not do that without paying an additional $99 and that I would have to make multiple calls to postpone each leg of the trip (they could only help with the initial hotel and cruise).

I had to place multiple calls to the airline and the company that booked the airfair through Ramada. I then paid $99 and asked for a confirmation. After making 3 more phone calls within the following month because no confirmation was received. After the third call and numerous hang-ups and disconnects, I was told that the extension of the trip was 'comped' and that I actually paid $99 for an upgrade to an ocean front room on the cruise portion of the trip (which is one night). This is completely not true and outright contradicts everything I was told the previous 10+ calls I had made. We are not able to get confirmation of anything at this point. My intent is to write a letter to the president of this company and never, ever use them again.

Three plus hours of lost time. Unnecessary worry and over $2,000 in cost.

I received a free 2 nite 3 day cruise from a timeshare presentation. Mailed away $118.00 to Ramada Plaza resorts, a fee to cover port charges for a cruise on 11/28 leabving ft. lauderdale to Bahamas. On 11/7/08, received a call informing me that the cruise was cancelled due to the fact that the ship was assisting less fortunate in Texas due to the hurricane. My options were to exchange for another cruise, norwegian line but it would cost an additional $182.00 per person due to one more night and additional port of call.

The other options were 2 nites at the Ramada Plaza 1000 in orlando or Ramada Maingate with meals, or to await when the Imperial line is back up. I chose to wait for the Imperial line's return but was then told, the days were only Mondays or Wednesdays. I relayed to the individual who refused for me to speak with his supervisor, Richard, to negotiate any of the options. The next available date is 12/10/08 which I selected and was told that my confirmation will be mailed within 21 days.

The inconvenience of changing my vacation on my job may or may not allow me to be able to go on this cruise and I am subject to lose my original payment of $118.00 I feel that this company is not reputable and not willing to truly compensate the exchange to the Norwegian cruise at no cost to me which I felt was the right thing for them to do. In addition, Mr. Gilbert's customer service skills were not very accomdating and at times very condescending and rather insultive. When I asked to speak with the supervisor, he said that he was unavailable.

The Lady was very nice, but the second lady was rude I do not have her name. It happened on saturday Oct. 25, I had given the Sonia my matercard no. because she promised they couldn't use it without recorded verfication fom me. I said I Don't want it used over and over but they did bill me money and the trip was supposed to be a free prize I won for doing a survey and I gave them no permission to use my mastercard and I expressly told them I do not want the supposedly free trip.

I was charged 891 dollars.

We purchased a vacation package. We had confirmed reservations that included a cruise. The cruise was cancelled. The company NEVER advised us the cruise was cancelled, but our friends who had the same vacation booked received a card to contact them. They did and found out the cruise had been cancelled. (we heard this from others previously in customer service, that our ship was being used by FEMA, but we had differing stories) Some said it was cancelled, some said they would have the ship back and our cruise was set for November 8. It was on October 23 when I telephoned Ramada to see if our cruise had been cancelled, and they said yes. They had another cruise option to offer for an additional $304, however, that was booked an was not an option. They just hadn't got to us yet to advise us. Our options were to convert the trip to land. I went on line and could actually reserve their resort for the same dates for $325.00 including taxes and fees and we have paid them $996.00.

Other options included extending the vacation 18 months and taking it later, with no consideration for our non-refundable airline tickets for November 4-11. There was a cruise we could get on on November 3 for an additional $346.00 + $180.00 to change our airline tickets and take an additional off work. All of their options were going to cost additional money over and above the agreed upon purchase. We advised them none of the options were acceptable and requested a refund of the $996.00 we paid in advance. We aren't allowed to speak to a supervisor as these issues should be settled in reservations. Yesterday, Eric from Ramada Plaza Resorts said, you've probably been on this cruise 10 times. I corrected him that we had never been on this cruise and he was now making untrue assumptions. Their answer is there are no refunds.

On October 23, Justin stated he would call us back in a few days with a solution. Never called us. Last night when I mentioned the only options they left us were to consult with an attorney and request a chargeback from the credit card company, Eric said he would discuss this with Justin and he would call us back today with a resolution. We've also advised them if they could book us on another cruise at NO ADDITIONAL CHARGE, that would be acceptable. The only cruise they offered that is booked and was never oofered to us before it was booked was one day longer, yet it cost $304 more and they said we had to pay the $304.

We have paid Ramada Plaza Resorts $996.00 and are not receiving the product we paid for. The options they offer all have additional costs attached that we feel is not fair. Physical damage includes stress and anxiety for the many time and hours we have spent calling them pleading for a refund only to be hung up on or put on hold for several minutes.

In 11/2005, I purchased one of their vacation packages by putting 50% down ($698.00). I became ill, lost my business and divorced. when I found this information that was sent to me, I called them last week and was told I had to pay on the spot another $189.00 to continue this vacation package if not paid I lost everything.

I do not have the means, I have had to move to seek employment as the Real Estate Market I was in In Phoenix, Arizona was so bad. I want to know what I can do to retreve my money back or something. I asked to speak to a manager and was put on hold for over 34 minutes and no one ever came to the phone.

$698.00 is alot of money to just hand it over to this company without any compensation just a free-be? I am on welfare and can not afford to spend money to keep money...

Jacques called about a cruise that I had 'won.' I said that I was not interested and to please remove me from their list. He wanted to know why I wasn't interested. I said that I was tired of telemarketers and just wanted to be removed from the list. He started demanding to know why I didn't want the free cruise that "I signed up for." I said that I didn't sign up for anything and to please remove me from the list.

He insisted that I gave him my name and number and that I wanted this cruise and that their was no list. I asked to speak to his manager and he 1) refused to let me speak to he/she, 2) insisted that he was the processing manager, and 3) continued to harrass me about 'WHY' I didn't want this free cruise that I signed up for and that he was giving to me. After 15 angry minutes, I hung up the phone on him.

and put it behind us.

Lo and behold those brazen BASTERDS had the audacity to send us another offer to enjoy a cruise and vacation someone should do something about this SCAM and get the Victims their money back.

and put it behind us.

In 2006 we purchased a 3 day cruise for 2 for $800 from Ramada Plaza Resorts good for up to 3yrs. Then we upgraded last year to a 5day cruise on Carnival with 3-4 days in Orlando for another $800. Now we are being told that we have to pay another $800 right away or lose it. We ask for a refund and they said no, they would have to have the consumer affairs department call us, but that we had to pay the additional $800 right now. I lost my job 3 months ago and my wife is retired we cannot afford another $800 when we were originally told the $1600 total we already paid was payment in full and could be used up to 3years. We can hardly pay our mortgage let alone throw away another $800 on this scam. They lied from the beginning why would we invest any more money?

since I lost my job a few months ago and my wife is retired we barely have enough money to meet our bills as it is. They are insisting on another $800 or we lose everything. We have already paid them $1600 for a cruise/land package that was supposed to be good for 3 years and were told it was paid in full only to find out now that they say it will be another $800 . We cannot afford to go on any cruise. we ask for a refund and they said no, but the consumer affairs department would call us. We have never received a call regarding our refund ..but we did get another hangup call on sept 30th from BESM, inc.

I actually took the vacation from Ramada Plaza in July of this year (2008). I'm greatful I went with my gut and went. My sister and I had a wonderful time. Both the Ramada in Fort Lauderdale and the one in Orlando were very clean and we received excellent care. We upgraded to Carnival Cruise Lines, and that was great. I had heard the other cruise line wasn't so good, but I guess you just have to believe the old saying: You get what you pay for.

A few taxes here and there and parking at the dock, but they told us well in advance of the trip.

Ref: Vacation Package pn092206-015xt

I bought a vacation package from them on sept. 22 2006. I was told that I am able to use this package for 3 years.
Then they called and say I had to travel because the package was good only for 18 months and I had to travel.
I told them I want a refund because the package was sold to me with lies, first of all the shoping certificate was a scam everything in the website is what the market price is and second
1400 for 7 days vacation is just too much I thought it was just the 700 hundred but then they said I miss understood and need to pay additional 700.

I told them I was pregant and can not travel for a while and they say I would have to pay a fee to extend my days, which I refused to do. I have been harrassed by their calls saying that I need to pay the additional 700 and travel. I don't want anything to do with this people they are rude and they lie , the shopping gift card is not worth it I just want my money back.

I am just so upset, the economy is so bad and with the coming on my new baby I have so many expenses and no time to travel at all. I don't want anything to do with these liers and just want my money back.

I received in the mail s promotion about a free cruise on the front page. I called out of curiosity without reading it thoroughly, The sales person, told me that every household is entitled for one call (which is written in the small letters in the back of the before the last page) and I have to decide during the call. Then it turned out that it is a 2 day free cruse if you buy 5 night stay in what was claimed to be dream vacation in a price of $600 which is $120 a night (or as they put it $19 a person).

It turned out that you can order a room in that hotel for only $43 a night. A minute after I accepted the deal, I wanted to cancel it and they refuse. as they say they already told me this is a non refundable package.

Currently I'm still in the process of trying to cancel the transaction, called the credit card company and disputed it. They charged me $598

I was told I could use it at a different time. I never did and could not get my money refunded. This upset me but I believed that was that. It has bothered me all these years till I came across the voucher in my files. I want my money back!

I was hoodwinked into buying a vacation. I actually only paid for 1/2 of it. He made it sound wonderful. 3 day cruise, 3 days in Orlando, Williamsburg, Va, Las Vegas and Mexico. I paid an additional $25 for an identical vacation for a friend. I was told the dock for ship was in Port Canaveral because other ports were too far for me to drive and I couldn't afford airfare. I got the paperwork, It was in Miami, a 13 hour trip from my home. Furthermore, I am a single mother who couldn't afford to take this vacation and I didn't so the time came to a close. I couldn't get a refund for the 350.00 I paid.

I lost 350.00, now I am out of work and couldn't take the vacation anyway but I couldn't pay the other half and could get no refund.

this is for a vacation pkge. down payment from 9/2000 was first solicited via. mail and than sold over then pressure sold on phone and and told i could be put on a payment plan and didnt have to take trip for another year while i dealt with a jab related disibility wasn't able to take trip as well. in 2003 i believed i call to check on the $700. i paid for this pkge and was told that i was given a one shot deal or as before would loose my money. call again about the refund some time later and was offered the same one shot deal

incured interest charges and fees as a result puting a down payment on a charge card which i had to use or would loose this 1 day special-am asking for the money i gave away

I purchased this so called vacation on 2/27/2007. I had 18 months to book this vacation. I made a call yesterday 8/20/2008 to book the vacation and the specialist told me that either I had to pay $57.00 to extend the package or I would be out the $498.00 deposit. After I told her that I would be contacting consumer affairs she stated that, I should do what I feel neccessary. Instead of being out the whole $498 I went ahead and purchased the extension, and paid an additional $398 to make my reservation for 9/26/2008-10/02/2008, and was told about additional fees that I would have to pay upon arrival.

This is a complete scam, and I think this business should be shut down, and people's monies should be refunded. By the way, I had asked the specialist if I could speak with her supervisor, and she stated that they rarely take a phone call, and she was as high as I could go. What a disaster, but I didn't want to be out of my $498.

I sent a check in the amount of $50 to secure a reservation in Orlando,Fl at a Ramada Inn for 7/3 to 7/5/08. The deposit was supposed to be refundable according to company literatue. Despite numerous phone calls and the promise they would make the refund I have not recd the $50.

this company has not returned my $50 deposit despite numerous calls since 7/08

I sucombed to a free cruise plus 3 days/2 nite in Fl. in exchange for the 1/2 day promo of time sharing. After giving the credit card information and authorizing a payment of $298 I ressearched the propaosal and found it to be lacking i details. When I called back to cancel, Iwas told that the trip was uncacellable and I had no recourse but to accept the offer. They woul only refund 1/2 the initial deposit. I subsequently found more information about the cruise ship itself, and the fact that by accepting this offer I have given up my rightof being on the NO CALL REGISTRY LIST. This in itself is a violation as well as my right to cancel a transaction within 3 business days. My used credit card has been cancelled

I was baffle gabbed into a free cruise that I "won" to give out my credit card number. Free cost $722. I have not used this reservation and will not use this reservation. They will not credit me the full amount. It costs them nothing to credit my account until now. I will never ever stay in a Ramada Inn or Resort and will boycott them at every opportunity. $722 down the drain for a 77 year old pensioner who is ill.

My husband and I was looking forward to go on this great vacation that we spent too much money for and I happened to look it up and to my wild surprise I saw so many complaints about this company that I was not about to go. This sounds like a nightmare. I wish I saw this sooner. I am going to try to get my money back. I did not go. There is no way I was going to this mess.

Checked in 07/24/08 at around 5pm. The next day we noticed that our baby's feet were black on the bottom and discovered that the carpet was causing this. We called the front office. Immediately they named another room that they could move us to. They said that they would send mangement to move us. We called them about 6pm and finally had to call them back at about 6:40 to tell them that we would pick the keys up to the new room and move our things ourselves. The reason was that we had show tickets to Dixie Stampede.

When we returned from the show we tried to get into our old room. We couldn't get in. When we went to the new room all of our things we there except for the clothes that were in the drawers in the old room. We immediately called the front desk and told them. They said that it would be a while before management could bring them because they were busy. We waited and waited. During the wait we tested the carpet. We placed our little one on it -- bare footed. Within thirty minutes her feet were black. The carpet was filthy. Not only was the carpet dirty that would have been bad enough, but a bug was in our oldest daughter's bed. And we killed two bugs in the bathroom. This hotel was horrible!

Back to the clothes -- we never got them that night. We got back on it the next morning. We called the front desk and kept asking for the manager. They did not want to speak to us when they found out who it was. We went down to the front desk. We told them that we would be checking out of the hotel immediately, but we wanted our clothes. They couldn't find them. Someone had taken them. They had rented our old room out. And they had moved our things without our permission. We tried throughout our whole trip to get our things back and to deal with Ramada, however, they feel that they are not at fault. Yet they are the ones that came into our room and moved our things without permission -- things are stolen.

About the clothes that were taken: among those things are 7 T-shirts, Victorian baby clothes on hangers. Plus a cell phone charger. The cell phone charger was in one of my oldest daughter's bags. Someone had to have gone through our things to have found it! Each one of the dress are costly -- from $25 to $45 a piece.

They have been calling, sometimes several times a day, for the last 10 days. We are on the national do not call list and have made them aware of that. I do not know how they got my number. I did not give it to them. I have asked them repeatedly to remove my number from their list and to stop calling. I do not want to receive any more calls from them.

Our complaint is all too similar to the others we NOW see on consumeraffairs.com. I am sorry we did not research this before we paid a cent for our Ramada Plaza Resort vacation. We don't recall how we found out about the vacation package, but we do not respond to solicitations. We have been searching for a way to buy into a hotel chain vacation package to find a way to better plan our vacations now that we are semi-retired at a relatively young age. We felt we could trust the Ramada name. When we booked, we thought we bought a 10 day luxury vacation package, but the discount? was to just listen to a 90 minute sales pitch. We pre-paid $798. We were unable to take the vacation for over a year, but finally booked it and paid the $198.00 balance, plus upgraded our cruise cabin with a window for $99. We then got our itinerary and notice it was just a 7 day trip. We decided we must not have had the dates right, however, I wrote down in my calendar the 10 day long trip. As I read other reports a consumeraffairs.com, I see others trips were also represented to be longer.

We were fortunate in that we only had to travel 2 hours to Ft. Lauderdale, so we thought the $100 gas voucher would be a good deal for us as well. Upon arrival, we were really disappointed in the mediocre low budget hotel. Sadly, we were just too tired to complain as this was our first vacation since our semi retirement four years earlier. We actually work harder now and really needed a luxurious vacation! We requested a king sized bed, and of course we did not get one at check in. We had to complain to receive one, but we did.

For some reason, we thought we would be at a resort and this was anything but a resort. We decided we needed to try and make the best of it. We were impressed with the quality of the wait staff in the dining room. That was the best part of the time there, however, we were charged a mandatory 15% gratuity for the buffet style meals. We were disappointed to then learn our tour of a resort (we thought where we were staying was what they would try to "sell" us) was 30 minutes away. We were familiar with the area, so we knew it well and did not have to have the driving tour. We thought we would easily be out in two hours so we had plans for the evening. In fact, we were subjected to a very high pressured time share sales pitch. We had no idea it was going to be a time share. We ended up feeling held hostage when we could not leave with out seeing "one more" manager. We told the salesman at the end of the two hours we were not interested in buying. In fact, the sales man knew we were real estate investors and this was not for us, but yet, we had to talk to his manager. Then to get our cruise voucher, we had to talk to another manager, who in the end, called us in essence liars? because he did not believe why we did not want to buy! Needless to say, our evening was now ruined.

The next day, we tried to enjoy the beach, but the drive there in all the traffic made it less than enjoyable. We did do our research, however, and managed to enjoy wonderful tours of the Bonnet House, the Stranahan House, and the Historic Fort Lauderdale Museum. Our next huge disappointment was at check out. We were charged a $8.90 daily surcharge, on top of the taxes. Our initial bill also had a daily $1.00 charity charge and a daily $1.00 safe charge. We never used the safe and never authorized a charity charge. Those charges were immediately taken off, but I asked what the surcharge was for. I was shown a list: parking, tennis courts, bellman, swimming pool/towels, safe (yep!), and fitness center. These were all listed as "amenities" in our brochure and none were especially well maintained or special for the extra charge. I only used the swimming pool once and none of the other amenities since we were gone all day each day. Our package included three meals a day, but we skipped lunch each day as the hotel was so far from the sights and beach. We were told we would be fed on the "tour" but we were not. (We were offered some food after the tour of the time share, but we wanted to get out of there, so turned it down. I then developed a severe headache from the pressure and lack of a lunch. I did tell this to the sales man and even got a glass of water to take an aspirin.)

When we went to the Port Everglades to board the cruise ship, we immediately became concerned. Our faith and trust in the Ramada had been diminished from the hotel and the high pressured time share. We had taken one other cruise and this vessel just looked too small to us. Hurricane Bertha was still churning in the Atlantic and we just did not feel comfortable at its size. We declined boarding the ship and we were told a credit would be issued on our credit card for the cabin upgrade by the Ft. Lauderdale Welcome Center staff. We did place our complaints at that time and they were so noted in our electronic file (so we were told.) We were also told to write our complaint to the compliance center.

We drove home to Sebring, which was on the way to Orlando from Ft. Lauderdale to spend the night since we did not go on the cruise. I called the Orlando Welcome center to ask if we could come in a day early since we did not take the cruise. We were told we could pay for a room to come early, but otherwise, we could not change our reservation. I asked at that time if we had to take another "tour" out of curiosity. I was told "no" however we might be offered gifts. We went on to Orlando on schedule, but early in the day, hoping to get our "free tickets" so we could have a full day of fun. We were told the only way to get our "free tickets" was to listen to another sales pitch. Needless to say, we said we paid for this vacation with the understanding we only had to listen to one 90 minute sales pitch that turned out to be over four hours. We were then offered a choice of the free tickets or $80 cash. We took the cash.

We talked with several people at the hotel in Orlando that we met in Ft. Lauderdale. One said the cruise was terrible and others said we did not miss much. The main complaint was that the rooms were too small and the service was not good. There was not much entertainment, either, which was what we had hoped to enjoy. We could tell by looking at the ship that there did not look like much room for entertainment and a swimming pool.

This hotel was much nicer and felt more like a resort. Again, the wait staff was great and all the hotel staff was friendly. However, they had trouble with the electronic keys. We kept getting locked out of our hotel room and spent an inordinate amount of time in trying to get new keys. It was a common problem and it appeared many others were also encountering the same problem. We did enjoy sightseeing in Orlando. We have been to all the amusement parks, so we visited the historical sights. We visited the Orange County museum one day and the St. Cloud Historical Society the second day.

I just called in for the address to mail in our receipts for reimbursement of $100 for gas since we did not rent a car. I was advised we still had our bonus trip to book to either Las Vegas or Mexico, I stated we were not pleased with this trip so had little faith in the accommodations for the "bonus" trip. We are now researching another vacation and found this on your site.... This article details how then Attorney General Charlie Crist charged the Wyndham Group with deceptive resort charges, etc in August 2006. We were not told about these resort charges when we originally made our reservation. We were told this AFTER we paid the $798 and were paying the $198.

We did not get what we paid for. The hotel was not "luxurious" and the cruise ship is usually "free" in exchange for gambling. We did not get the four tickets to Disney as promised. We had to take another tour to get it and that goes back on their word. We were given $80 in exchange for the tickets that go for $125 each. So for all this, we paid $1,000. The value we got was worth less than $500. So we lost at least $500 in vacation value.

This complaint is about 2 packages that were purchased from the Ramada Plaza Resorts. Let me start by saying these trips was sold to me under false information. I purchased the first package a year or so back for 689.00 and wanted to add 2 adults and 3 kids so I called to talk to someone about adding additional people. When I called I spoke with a representative by the name of Karen. After going over what I wanted to do she advised me the cheaper thing to do was to purchase a separate package from the original package I had. She told me she would also give me 2 free Disney tickets if I paid on the package that day.

I gave her a deposit of 398.00 that I was told was my port taxes. The balance of 456.00 was left. I called her a week later to get a few more details of the trip and got another representative that had me very confused about the package. I asked the rep to put me thru to Karen and she told me Karen was busy and she would help me. After almost an hour of total confusion I demanded my money back. She then put me on hold for another 15 minutes and I was connected to Karen.

I told Karen what had happen and she told me the type of package I had the other reps wouldnt understand so I should deal with her only. I told her at that point I wasnt sure anymore. She assured me every thing was ok gave me her supervisors name and number Harry. She told me if I couldnt get her to call him and he would be able to help me. I told her I would be calling in February to pay in full and I didnt want to go thru what had happen that day so could we set a date for her to call me. She then gave me her personal cell number and told me I could call her and she would call me back. I felt sure everything was ok.

I was under the impression the package reservation was for 2 adults, 2 kids with 2 free Disney tickets, free food vouchers, and the hotel which was going to be 12-15 per day taxes, the cruise was paid in full and 100 fuel refund. This package was paid for in full February. The first package I had I added my 18 month old daughter to for 79.00. Harry ended up taking 40 dollars off the price because I paid for an upgrade on the car that I now didnt need because we was renting a van. This package was for 2 adults, 1 infant, hotel that would be 12-15 dollars per night, and the cruise. I upgraded the hotel to the ocean front hotel for 99.00 extra dollars and upgraded my cruise cabin also. Karen was very persistent that I upgrade the 2nd package because we will be at different hotels and I should upgrade. I wasnt will to pay anymore money.

We finalized the details and I thought I had all cost covered. What a joke. The details of this nightmare are as follows: I arrived at the Ocean Front Hotel. This 3 star hotel was horrible. It had Prostitutes at the bar, parking was a nightmare and the tub water took half a day to go down. If this is a 3 star I would hate to see anything below that.

To top it off the taxes was 20.00 per day per room. That was an additional 120.00 paid out that was I expecting to pay no more that 90.00 for. We ended up staying away from the hotel most of the time to keep away from the traffic coming in and out of the bar. We couldnt even find parking due to the locals taking all the parking. The 1st 3 days was unsatisfactory. The next 2 days what would The Regal Empress be like. What another joke.

After finally getting passed all the security points we was informed there will be an automatic 30.00 fuel charge per person. Its 7 of us, 4 adults and 2 kids and a 18 month old. Thats an addition 210.00 that we werent told about. Actually there was also an automatic gratuity charge of 20.00 per person. Now thats 50 per person. We are at 350.00 extra dollars that we werent aware of.

The cruise was surprisingly nice. So the 20.00 for the adults was ok its 20.00 for the kids that I thought was outrageous. And Ramada should tell people that they charge a gratuity fee. I am sure they knew.

Next we go to the Welcome center in Orlando with the impression that this has to get better at least we got the 2 free Disney tickets. Again what a joke to, my surprise I had to pay 50.00 for the tickets that I thought was free. I called the 888 number and spoke with a rep. She told me in my package it specifies I had to pay 50.00 for the tickets. After 15 minutes of me trying to explain to her I never received a package that broke down my trip just a confirmation letter via fax she finally told me Adrian was in a meeting and I should call him back in 10 minutes.

I called Adrian back and he told me I was told I had to pay 50.00 for the tickets. I told him the lines are recorded and I want to listen to the phone conversation that told me I had to pay 50.00 for the Disney tickets because I am 100% sure I was not told that. He then told me the calls are randomly recorded so there was no recorded line. After going back and forth with him for 45 minutes I hung up. This has been the worse trip ever. I took my family and expected better.

I am requesting a refund for 20.00 gratuities, and 30.00 fuel charge I paid for my 18 month old daughter and my 5 year old niece that I wasnt told about. I am also request a full refund for the hotel taxes I was told were going to be 12-15 dollars a night per room that ended up being 20.00 per night, per room, and my package.That is a total of 909.00 dollars.

I hope someone will be in touch with me to rectify this matter ASAP as I will pursue the matter to the fullest. As if I dont have any more to complain about. I called the 888 number to ask how I go about getting the 100 per package fuel charges and to my surprise I have to send in the gas receipts. Well I wasnt told that I would have to do that so I dont have all the fuel receipts. The rep (Lamercie) asked me if I have bank statements. I told her I have some but I was with 2 other adults and we were splitting the cost. We paid for most of the fuel in cash and didnt get a fuel receipt. I told her I have the rental agreement. She told me to send it all in along with this letter. Another disappointment I am enduring.

Dear Sirs, I was very disappointed with my recent stay at the Ramada Inn, Hollywood Beach Resort. I had reserved and rented 3 rooms for the 4th of July weekend. Rooms 779, 715, and 707 were given to me. Originally when I called I was told that the two rooms I reserved first were going to be ocean front. To my surprise, they were not.

First of all the front desk clerk tells me they have no ocean front, only ocean view. None-the-less when I made my phone reservations I was told ocean front and unless the English language has changed to accommodate the large number of immigrants we now have in Florida ocean front is a window that faces the ocean. Not a side window in which you can get a glimpse of the ocean. However, I was corrected at check out and told that ocean side is considered ocean front. I guess my English needs improvement.

Then to continue my dissatisfaction the other ocean front/ocean view room was not available because the people that originally rented extended their stay so my cousins had to be given a different room also not ocean front and at the other end of the long hallway. However, they were promised a 20% discount. Although my discontent continues I feel that at no time was anything done to make my stay a bit more pleasant.

Room 707, where my cousins parents stayed went one day without a/c. and one day with the refrigerator broken.

Room 715 did not get room service their entire stay. They had the same towels for the entire weekend, their beds were made by them, and the room also a bad gas stench. One might consider that dangerous.

Last but not least room 779 had a bathroom clog for two days. I don't understand we are paying $169.00 and the service was pathetic.

To top it off we had asked for an extension which was given to us for an extra $55.00. We were to check out at 5pm. But because by the time the bell hop brought all our stuff down it was 5:15, the front desk clerk reprimanded me as if I was a kindergarten student and she was my teacher and or mother. Give me a break. Take care of your guest before you reprimand them for and extra 15 minutes which was the hotels fault to begin with since their service was so terrible.

This was my 4th year staying here because the rates were usually good. But I can assure you it will be my last. The service and treatment was unacceptable. Oh and lets not forget how the clerk did play stupid to try and avoid the 20% discount that was promised on one of the rooms. Although it was noted in the computer she tried to ignore it. It seems to me that someone needs to re evaluate those rooms and consider reimbursing 20% on the other 2 room that also had problems. Thank you

I agreed to purchase a vacation package from them for 798.00, but I advise I can only make pymts as I can't afford to pay for the trip up front. The rep agreed to charge my debit card 99.00. After we end the call I check my account and the whole amount of 798.00 was pending on my account.

When I called customer service to complain I was told that I would not get my money back for 72 hrs. Now I don't have any available funds in my account until the hold is released. They refuse to call my bank to release my money immediately, they claim it is against their policy.

I then cancelled the whole vacation and was told I won't get the 99.00 back for 7-10 business days. I told her this is bad business practices and illegal to charge my debit card for an UNAUTHORIZED amount. She said that this is the way their independent contracted sales offices conduct business. They charge the card the full amount and offer you extra perks for the vacation if you pay for it all up front, but if you decline they issue a refund. I told her I was reporting them for FRAUD she said you do whatever you feel like you need to do.

I had to ask for food since we didn't have any and we missed the kids swim programs that they are in for the summer due to no gas. Not to mention the embarrassment from having to accept handouts from friends/family after they heard this horrible story. Oh lets not forget the emotional stress and headaches this has caused.

Stayed one night. Was in a hurry to make our next reservation and accidently left $300 of company issued equipment. One hour later, we called the hotel and "Craig" was rude and said we can NOT get back into hotel room and we would have to wait until Monday to talk with the housekeeping manager. (This was Saturday) Monday we returned to the hotel to recover our missing items. The non dollar value items were returned, however the headphones and another small electronic device was missing. We were NOT offered any kind of complaint form or lost and found claim. Basically we were told to buzz off. I would like to start a small claims lawsuit against this hotel stealing items. If we were allowed back into the room 1 hour after check out, we may have recovered our items.

In May of 2003 I got a call from a rep at Ramada Plaza Resorts herein RPR. The first question the gentleman asked me was if I was still a major credit card holder. I said no, I don't use credit cards. He asked if I had a bank card with a visa or master card logo and I answered yes. He went on to tell me about the vacation plans and suggested it was for myself and husband; in which I said I was single and would be going alone. He then said fine 'you can take the vacation by yourself'. He led me to believe I could take advantage of the offer as a single person. After hearing the details about the vacation I explained that I was disabled. I told the guy that I was a survivor of 6 brain surgeries, 2 major heart attacks, the lost of my right eye and that I was facing more surgery. He included that he was sorry for all I had been through and said 'you could use a get-away and we'll make everything comfortable and handicap accessible for you'.

I asked if it were one of those deals where you are obligated to go and or a time sharing offer. He said 'no'. He then went on to tell me how I could pay in installments because of my fixed income situation. And the payments began. I called RPR in November 2004 because I had to have total hip replacement and my heart problems worsended. I then learned that the vacation was in fact for double occupancy and had to pay for another person. I asked to speak with upper management and was told that was impossible. I was told that I could not ever get what monies I paid to them back and that I had to extend the expiration date; so I paid to extend in order to buy time to figure out what I could do to resolve the matter at hand.

In 2005 I had to have my left knee replaced, 2006 my right knee and learned that medication induced osteoperosis had caused multiple fractures to my spine. I called RPR again to learn that they would not be yielding and return my money and wound up paying for another extension. I asked about the car rental agreement included in the package and submitted that I did not have a major credit card which was required by the sponsoring car rental company/Alimo. I learned more and more that I would not be able to take the vacation as the truths about the package were unfolding. To date, I have gotten reports of the RPR vacation package from 3 family members and 8 friends who all told me RPR would not be able to accomadate my wheel chair escpecially on the ship/boat and how much money I would have to come out of pocket with; the pro's and cons were devistating to say the least.

On today, June 18, 2008 I spoke with a RPR rep by the name of Dale. He advised me that I had paid $494 and had a balance of $902 before I could take the trip. He went on to say that I could upgrade and the balance would then be $398. I told the guy I wanted to opt out and how I felt violated as a consumer inwhich he replied 'the only thing you can do is pay the balance of $902 or upgrade to pay-off balance of $398 and try to sell the 'time share' or transfer it. I replied by saying that I intend to find out what my legal rights are and how best to dissovle my association with RPR without suffering a total lost.

my husband answered a call that had basically said ramada ft lauderdale florida (in some shortened form) on the caller id and said i was not home. He was informed by a keisha that i had been choosen to participate in some sort of travel survey. He was told they only choose so many people from our area to participate and we would be contacted via our email address if choosen; at which point he gave her my email address and some sort of promo code.

Surpirse surprise we were choosen to particpate and we had recieved a 5500. vacation package to orlando, vegas and mexico. I was to say the least skepitcal from the beginning and did not answer any of the repeated call the next few days. My husband did answer a call on Saterday and we dicussed the details of the trip that are not like what other people have said. At one point she asked for his credit card number to guarantee the trips and said nothing about charging the card . . . and i asked will anything be charged to the card and the reply was no and nothing was even said at this point beyond 198.00 in fees.

I used to work at hotel front desk and asked that question beacuse i wanted to make sure that it was just to hold the reservations. We then go about confirming details and i get put on hold so she can print the tickets and was about to be transferred to another department to confirm shipping and she comes back on the line saying that my card had insuffiecent funds (which i knew) and then she added that another 698. was also needed. The sales person was nice enough to give a week to clear some room on the cc to put some money down and get the info package sent out.

After reading the laundry list of complaints about this company i told my husband to phone our cc company and stop any payments. it turns out that they tried our card 30 time for amounts ranging from 719. down to 80.0. He then phone the ramada and told them to cancel the vacation package( which they have no record of because the cc would not approve) and that if they did he would dispute the charges and they would be fined. At least we have a leg to stand on here . . . the cc is soley in my husbands name and i was the one who gave the name and number over the phone (he was never asked ti authorize the charge) and i asked if anything was going to be charged to the card and was told no. I can honestly say that for once i am glad that my cc was maxed out and that a recent payment had not yet been processed. I may have saved us a bunch of money.

At this point in time I have yet to actually go on my spectacular luxury vacation. Trying to get a reservation specialists on the phone has been more than nerve racking. Keep in mind I get courtesy calls from Gina on a regular basis, however, when returning the call I am told that it is an opportunity to add more exciting travel bonus offers. Then when I explain I'm calling to book reservations I hold for more than 30 - 45 minutes.

So far, I have elected to forego the dream cruise to the Nassau Bahamas because of all the infornation I have received regarding the bogus Imperial Magesty boat I don't think it even qualifies as a ship. I am currently trying to connect with the bonus department representative to book my Puerta Villarta vacation. Did I mention I have had this fabulous vacation package for over a year? Yes, I got jilted into the $198 extend your (port fee) vacation scam. Mind you I booked my AA tickets within 15 minutes on the phone last night. Wanta bet how long it will take before I secure my Mexico resort reservations? So far I have held on three different occassions 30 plus minutes.

Currently I have invested $1000 in this Ramada Resort vacation. This does not include air fare. I will not be taking the cruise or the time alloted in FL (Ft. Lauderdale and Orlando). I have yet been successful in securing my reservations in Mexico. I must secure these reservations 60 days prior to travel date. YIKES!

I was talked into a sales pitch over the phone, about a fantastic vacation. I made a down payment of $698. I never took the trip or inquired back with the company. Now 5 years later they are constantly calling me saying that I owe a remaining balance of $600. I asked how's that so if I never took the trip. So now they are threating me saying if I dont finish the payment that they will send it to collections. I contacted them and asked for an address that I could remit a payment to, they replied they only take credit cards and it had to be in the amount that they requested, which was $300. I don't want it on my credit but they wont allow me to send a monthly payment.

Fraudulent misrepresentation of vacation package. I was told this was a 4-star resort on the beach when in reality it is only a 2-star, low class, dirty "resort." Also, the ship we are supposed to board is old and not all the non-alcoholic beverages are free like they stated to me on the phone. I requested a refund of the package, which was charged on my credit card. They said I couldn't get a refund because two months had gone by and it was too late. I feel I've been scammed and they lied to me about this "resort package."

I received this vacation package as a gift for graduation (my Ph.D.) It was a gift from my mom, who I knew didn't have a whole lot of money, so this was a big deal for her...something she was really proud of giving to me. My husband and I had to extend the vacation a couple times due to new jobs, new baby, etc (we obviously never read the horror stories yet). We finally were able to book the vacation for this summer, July 2008. However, Skybus, just went under (the airline we were supposed to fly to FL). We didn't have another $1200 to spend on airfare, so I called to cancel. So you can only imagine, things got ugly.

Not only were the people rude and not listing to me, but they were making up stories. When "Brigette" was telling me that we were less than 45 days out from our cruise that we would be assessed $100 penalty each, I said, no, I wouldn't pay that. Then, I did the math and realized we were about 48 days out from "the cruise". So, the supervisor, Angela Chambers got on the line, and said "no, no, no Brigette, what you meant to say was 60 days". So they are contradicting themselves.

Anyway - I resorted to lose the $200 and just wanted a refund, but they said no, it was outside the 30 days of when I booked my trip. But, when I called immediately after Skybus went under, the lady whom I spoke with then, of course said, "just look around, try to find something else, and if not, we can refund later". Well - later came and no money.

I have since cancelled my dates of travel being forced to acknowledge an up front fee of $200 if we were to book again. Sadly I wanted to make this vacation special for my family and already paid for the upgrades, so right now I am out over $1000. I have contacted my bank to see what recourse we might have, since we have not received any goods yet. I am out greater than $1000 plus the cost of the initial vacation that my mom paid for, plus my dignity.

We paid $99.00 to upgrade our cabin on a "free" cruise from twin beds and no window to a double/queen bed and a window. We got a window but still had to endure twin beds. The Imperial Majesty Cruise Line would not upgrade us because we went through Ramada Plaza Resorts. The window was behind the tv in a corner so you could not really see out of it. We booked our cruise months in advance so there should have been plenty of time to book the correct room. We didn't get the upgrade we requested for the $99.00 it cost us.

I purchased a vacation package from Ramada Plaza Resorts on 1/10/2007 after a call from one of their representatives. Due to family illness I waited until around March or April of 2008 to contact them to see if the package was still available. I was told that it was and that I could have an extension on the package expiration date. Once, I found out that I could still use this package I explain to a male representative name Dennis that I need to confirm travel dates with my daughter who would be traveling with me. It would be trip for my daughter's birthday. He said he could only hold this extension for a few hours but I needed to give my credit card information in order for him to do so. I gave him my credit card information with the understanding that he was not use it until I called him back with confirmation dates of arrival, etc.

I called him back within two hours and told him that I would not take the vacation package and to cancel. He said that my card would not be charged. He was not give an arrival date to start the vacation or authorization to charge my account. On May 14, 2008 I noticed on my April credit card statement two charges from Ramada Plaza Resort, one for $118 and other for $347 both charged on April 5, 2008. I tried to call Ramada that same day but their office was closed.

I called them the next day, Mary 15, to informed them of the incorrect charges. The representative I talked to would not allow me to speak to management to dispute these charges. She said she would handle it. This did not happen. What I got was a preson who argued with me, talked over me, tried to show me what I would loose, and just rude. A second person (a man) got on the line and was just as rude...telling me that I had authorized the charges...would not listen to reason...became very intimidating and raucous. They continue to agrue until I had to disconnect the call. I contact my credit card company and said they would take over and handle these charges with Ramada on my behalf. I was told by my credit card company that those charges would be credited to my account. Thank God I used American Express card. They made me feel like a valued customer.

I almost was duped into this beautiful package they even called my bank on three way to confirm they were a reputable company and would only charge my debit card once. my bank actually laughed and said no way dont do this the man on the line argued with the bank and eventually it was a war against TCF BANK and Ramada Plaza Resorts. i quietly hung up and started searching on the internet wow thank god when something is sounds to good to be true it usally is.

They called and sold me a vacation package and mis represented it all the way.

I was told it was for 6 people I paid extra for the other 2 so I could take all my kids... then when I went to book it they changed it on me and expected me to pay an additional $700. I had already paid close to that much initially. They said it was for Orlando or Ft. Lauderdale and Vegas it was not if you went to Orlando it was more money. The whole time I got the run around.

I purchased this Florida Vacation package for 4 days in Florida and a two day cruise through Ramada Plaza Resorts. The initial representative I spoke with sold me the vacation package with the claim that the initial $698 covered the first TWO passengers.

I am not taking the trip based on the numerous testimonies of dissatisfied customers, and am currently the owner of a $698 book of papers.

Back in 2006 received a phone call to purchase a vacation package. Cost was 198.00. Received package a week later. Was promised I had three years to use. Didn't see that any where in package details.Anyways, no problems until a few weeks ago. Received a phone call from a man telling my package was going to expire. I proceeded to explain that had three years. He explained that I had only 18 months. I didn't want to argue with him, so I said fine. I then responded,well since this was a deposit can I get my deposit back. He said another department handles that and he would have them call me back. I didn't hear anything back for a week or two. Finally on a saturday, late morning, a really nice New York accented woman called from the same company. Only she acted like I had never been contacted about my trip that was soon to expire.

I almost upgraded like she was trying to pressure me into. She also was shocked that I only paid 198.00.Told me I didn't have a very good package and that I didn't pay all of the fees. She was surprised that I didn't pay 298.00. She said I only had today to save my trip from expiring and when I tried to get the exact date of the cancellation she couldn't tell, it was up to the computer to do it and when it does the trip lost. I told her that I couldn't do the upgrade, but could I call her back later that day. She gave me the phone number to call back. I didn't call. Since that day they have called every day,twice a day. Finally yesterday,4-29-2008 I spoke with RPR. Same pitch about my trip about to expire and pay more for extension etc. I told him if it involved paying anymore money I wanted nothing to do with it. He didn't like my stern no's and hung up on me.

I didn't answer the phone for awhile, I thought it was telemarketers. Caller Id labeled the company name as BESM. Several family members got tired of answering the phone and either getting hung up on or asking to hold and a representative would be right with them. Only economic damage is I am out 198.00 on my credit card plus interest and I didn't get a benefit from it. Relieved that I didn't give them anymore money. Not expecting a whole lot to get done but would like my money refunded. I didn't realize what a scam this was until googling and finding this website. Any help greatly appreciated.

Booked a trip to orlando and ft. lauderdale fl. by phone to stay at ramada plaza paid $299.00 which the trip was not worth to begin with. Just called to book the trip and while processing the trip we were told we would have to pay a $78.00 dollar booking fee which clearly was not in our confirmation letter. I asked to talk with someone else about this matter and a male who did not identify himself answered the phone hey baby what can I do for you talk to me. I asked him about the fee and told him it was not anywhere in the letter I had recieved and that I would not be able to pay this and he rudely told me he would not book my trip he told me to read my confirmation and I have and that is not mentioned anywhere in the letter I have in front of me.

The letter states the only thing we would be responsible for is the room tax upon arrival. At the beginning of the phone call when talking with keisha I told her what we paid for the trip and she said you paid $300.00 fior your trip like she was shocked. We booked this trip through Palm Tree Travel out of West Palm Beach , Fl and of course the are out of business. There should be some type of law against this or a way people like my husband and I should be refunded our money since the companies are breaking their written contracts.

I have been reading reviews on the ramada plaza and how so many people have already been through this nightmare. People like this should be stopped. My husband and I work very hard for our money and just wanted a relaxing vacation and now we are out of $300.00. I would love for someone to please contact me, and I hope my story helps someone else in the future to not fall victim.

Following an original phone call soliciting and offering a vacation cruise package this company has constantly called offering upgrades, at a cost, yet stating that you have been specially selected for this offer. We originally participated in the offer but were unable to schedule the trip. The resort company called offering an extension of time of course at another additional cost. Because we had hoped to take this trip we participated also with this offer.

We have now received another phone call stating that we have won the amazing upgrade and an extension of the time for the trip however, they want us to pay the remaining balance of the trip. I stated that we had already extended the time so why was it necessary for us to pay the remaining balance. I was then transferred to a manager who became very rude and beligerent in our conversation. It became so bad that I finally had to hang up on the manager due to the fact that there was no longer a conversation taking place.

Further contact with the Felix sales person did not offer any hope for a resolution of this matter and we are now under the assumption that our pre-paid monies have been forfeited. Throughout this entire process we have been mislead and received constantly changing information.

Pre-payment cost = $798 Time extension payment cost = $150

In March 2007, I paid $698 and then in Jan. 2008, I paid the final payment of $698. Three weeks later, I looked up the company to find out about the taxes. What I found was alot of unsatisfied customers. I called the company about certain fees that I was unaware of. After a 45 minute conversation with 7 different staff and several different answers, I requested a full refund. I was told, NO!

Note everytime you have a conversation with this company write names, date and time, and numbers down.

Here is what I did. I notified my credit card companies and filed disputes. I then wrote a letter to Daniel Lambert and sent it certified/return receipt. I then filed complaints online with Florida BBB(southeast), Florida Dept. of Agriculture and Consumer Services and the Florida Attorney General.

Within 5 weeks, I had a full refund.

We are out of approx. $1,000.00

We made reservations after my husband's first liver transplant. His first surgery was 7/31/06. They told us that we could have an extension of 18 months. We finally made reservations for mar. 31- apr 5, 08. My husband was hospitalized on Feb 11, 2008. Long story short, he had to have a second liver transplant and will not be able to travel out of the country or stay at any questionable hotels due to the fact that he has no immune system and this will be for life. Therefore I asked for my money to be credited back to my visa cards. The expenses that come with a liver transplant are great and I am sure that if this is a legitimate vacation package as they suggest, then we will not have a problem. After going online and seeing the complaint section I know that my husband will never be able to travel with this company. Therefore I am faxing a letter from our Doctors and hopefully that will cover this. If not, I will have to seek legal action.

I paid $498 down for a cruise and dream vacation and was told when I went to go make reservations in the Orlando area for a hotel, that it was going to cost me another $498 to make the reservations there. They said that I only paid for one person, and the package was for two people; and I would have to pay the $498. Then my cruise trips would be free, of course, and so would be the Las Vegas package. All the other packages also would be free after I pay the expense to get there.

So I am paying $998 for an Orlando vacation that I could pay 1/2 that for. When I asked for a refund, they said I would have to make reservations and attend a part of the trip before I could lodge a complaint; and then it would go to a review board, and they would determine whether our trip was dissatisfying to us in order for us to get our money back. They would also determine how much we would be refunded. So we are out $498 to date because I am not spending another $498 to see if I can get my money back--because we all know I won't.

I contacted Ramada Plaza Resorts concerning a $1600.00 credit voucher I received in the mail. I spoke to Shawn, and he told me that this conversation would be monitored for both of our protection. I said that's a good thing because I was recording it as well. The next thing I heard was a dial tone as he hung up on me. My advice to anyone calling this rip off place is to tell them that you are recording the conversation as well as they are. I am sure the next thing you will hear is a dial tone--which is the best thing you can hear.

My ribs hurt from laughing so hard.

I purchased a vacation package in the amount of $398.00, through Ramada Plaza Resorts. With my written reservation I was asked to send $118.00 for port fees. Feb. 23, 2008 we drove to Ft. Lauderdale to spend 2 nights at the hotel and then go on a cruise on Regal Empress/Imperial Majesty. I phoned two times prior to departure, just to make sure there were no additional charges and assured me there were none other than $20.00 per person Gratuity = $40.00. Driving to where the car had to be parked, we were charged $24.00. While waiting for passports to be checked, we were told that there was a $30.00 per person fuel surcharge = $60.00. I feel that all these extra charges should have been revealed, after calling them 2 times. I feel that Ramada has really placed themselves in a bad position with the public; but then again, perhaps they don't need the business. Everyone should be aware and cautious of things like this happening. Apparently, I have a hotel stay in Cancun, Mexico, but certainly am not going to use it, terrified of how much it could end up costing me!

Vacation package = $398.00 Reservation port fees= $118.00 Hotel taxes = $24.00 Parking = $24.00 Fuel surcharge = $60.00 Gratuities = $40.00 Feb.24-28, 2008 inclusive ended up costing me a total of $664.00. This was a very costly 4 days! It wasn't even enjoyable.

I recieved a voucher in the mail in the amount of $1,600. I was told by a person Allen that I would have to come up with $798.00 to pay for trip. I informed him that I did not have the $798.00 to pay for the trip. He continued to pressure me and ask me You cannot afford $798.00? I repeated over and over, no I can not. I finally told him that I was not interested and hung up. He called me about 10 times before I picked up my phone. I talked to him again.

He was pressuring me into purchasing this trip and asked for my credit card number and he would see if he could get it cheaper. He would check with Visa and find out how much they would go down. I gave him my number on my credit card. He then proceeded to ask me what the three diget number was on the back. I explained to him that I was hesitant to give him the number. He assured me that my card would not be charged, that he just needed to verify with Visa.

I put my husband on the phone and two people were talking to him at once. My husband told them thank you for your time but I am not interested. and hung up. Five minutes later, my husband checked our account on line and my card was charged in the amount of $599.00. I only had $1.08 in my account but after they ran my card I was in the negative...In the amount of almost $600.00. My check went through that night and because they charged my account..WITHOUT MY AUTHORIZAION my check was gone and was still in the negative. I called the next day to see what happend. I was hung up on, laughed at. I was informed that they were in buisness for 15 years and little ole' me could not hurt them.

They called me and told me I won a cruise, then want credit card info to secure, and charged me $598.00. I was told I could cancel, no charge, within 48 hours. I did and only got back $449.00. They stole $149.00. I have called to get the rest back, unsuccessfully. They lie, cheat and steal.

I lost $149.00. I am just a college student.

I sent in a $100 refundable deposit. Decided to cancel and re-schedule my vacation trip for a later date. Requested refund of $100 deposit on December 27, 2007. Was told it takes 4-6 weeks to return it to me. Called again early February and was told by another agent that it takes 7 weeks, not 4-6 weeks. Called back February 20, 2008 and spoke with agent Diane (after 7 weeks had passed) and was told that the check had not gotten to me. They would put in another submission to their accounting department to cut me another check. Was told that I would receive it within 2 weeks, by Wednesday March 5, 2008. Did not receive check as of Tuesday, March 4, 2008. Called back and was told that all they can do is re-submit the request to accounting, and it takes an additional 30-45 days from the date of submission. I then asked to be transferred to a supervisor and was hung up on.

They have illegally converted/stolen my $100 which was not owed to them and was contractually labeled as a refundable deposit. Upon information and belief, they are using this money along with other customer's deposits to invest in some kind of money market account to receive interest on the deposit and are delaying the refund as long as possible on purpose.

I purchased the 'great' vacation package before checking on line. I still tried to go into this with a positive attitude and enjoy my time. That would have worked better if the hotel in Orlando was not so horrible. The rooms were so dirty I wore my shoes the entire time. There were partiers in the hallway all night, and it was just a dirty awful hotel. We upgraded to the ocean front in Ft Lauderdale (thank goodness) but still found the place to be lacking cleanliness. I asked after viewing my room if perhaps they had made a mistake because the room was not cleaned: witness empty booze bottles in the closet, hair on the sheets and nothing had been vacuumed. We got another room and just gritted our teeth.

The cruise - well, yes, the boat did have a lot of beautiful wood and the food was good. That's pretty much it. Alamo forced, forced, forced upgrades. All in all - people can plan a better vacation on their own at the same price. Oh yeah, they apparently are not affiliated with Ramada Inns, and this agency sells you for $500 to the time share folks. My recommendation - take the loss and try to cancel. We still put a lot out of our own pocket with upgrades, taxes, surcharges, etc. I honestly can say it was the worst planned vacation ever.

I paid them half of the money for a trip for my wife and me for a cruise and free passes for two to Disneyworld. The rest was to be payed 60 days before departure, and it was arranged that I had three years to plan this trip because I was told that I could invite others to go along with us for additional fees but discounted. The prices were to be: KID's 2 yr ($79.00); 12 yr ($98.00); 13 yr & older ($198.00). They were supposed to send me a DVD showing an overview of the ship and the boat and places that the trip included. I told them that this is great because my wife is scared of the water, and I could show her how big the boat is and how nice it would be, that there would be nothing to worry about. My wife was still at work, and we couldn't discuss this before committing to this trip, I was to have statutory period of 7 days after receiving this package with this DVD and reservation forms, etc. While discussing all of these details, it was arranged by Debra Simpson, with the OK of her manager Scott (1-954-485-6031). Neither one of them are there now. Instead of the 18 months to pay the rest, I was to have three years to prepare and invite my guests and be able to pay the rest sixty days before a travel date.

When my wife got home from work that night I told he about the trip that I had planned and that we were going on a cruise. She told me that she was not getting on a boat. I told her to wait till you see the DVD before making your decision. Then some time later the reservation forms came in the mail, and no DVD!. So I called them and explained this and that I would like to cancel. (My wife who is from the Philippines told me that we don't have to go on a cruise; we could just vacation at the resort and go to Disneyworld or Universal Studios and whatever we wanted to do.)

So the priced was reduced from $698.00 apiece to $590.00 for me and $398.00 for her. I wanted to cancel still but we were offered free meals for two as long as it was at the hotel. I agreed and told her I would still like to get a DVD of the cruise so that perhaps I could talk my wife into the cruise. I never recieved the DVD, called a couple of times to see what happened and got the felling I was being brushed under the rug. Frustrate, I just figured that we would just go and have a look around Florida and go to Disneyworld when the time came. Now it must be 18 months later, and they are calling me and telling me that my vacation is delinquent; and I need to pay the balance or lose my vacation, telling me that the full price is due for the cruise. I was trying to figure all this out and asked why they say a cruise, that they never sent the DVD, and tried to explain the agreement I thought we had made. They got snotty. I got mad and told them if they wanted to steal my money amnd vacation, fine, and they said fine--and we both hung up! WHAT CAN I DO?

I'm out $590.00 and am feeling very upset. I had to tell my wife about losing the money and the vacation to Disneyworld--and her having to explain to her niece, sister and her husband, and my son (our potential guests) that the trip is off!

On Jan.17, 08.at 4:00pm, on Jan.18, 08 at 5:00pm and on Feb.15, 08, I received calls from this number, three calls for which were traced. After receiving the first call, I hung up the telephone, immediately turn the telephone on again and a woman asked for another woman of which name I do not recall. When I informed her that there was no such a person and to not call again because I am disabled and it was not easy for me to get up to answer the telephone, I proceeded to receive at least three more calls from this number, two of which were traced.

When I called the comcast company of which I have services with, they provided myself with the information of where the calls were coming from. I then proceeded to call the Woburn police who suggested that they send an officer to take a report. I declined because I was going to turn in for the evening. I then proceeded the next day to contact the resort, after being on hold for approximately ten minutes I spoke to a woman who put me on hold after I asked for a manager and refused to give her the number I was calling from. She came back on the phone and told me a manager was not available. Since tracing three calls from the same number, which is considered grounds for harassment, I have received yet another call from the same number, which is documented on my digital call log. I have become very distressed and annoyed that these people are insistent on calling my number and would like action taken. Also, I have been registered with the do not call list. I tried to put a block on the number, which I am assuming failed, because the call got through.

I see a therapist and tell her of the constant stress and bereavement that these calls are causing.

Recently my wife and I were involved with a vacation package program from Ramada Plaza Resorts that turned out to be one of the worst experiences we have encountered. We are hoping that you can keep other folks from making the same mistakes. In summary we responded to an unsolicited phone call promising a first class deluxe vacation from Ramada Inns for a somewhat reasonable cost of $1,396 complete. The one condition was that we attend a vacation ownership presentation. I used to travel considerably and had favorable experiences with and trusted the Ramada Inn name. I agreed to the proposal.

We were sent a package that on the surface supported what the telemarketing representative had said (knowing what I know now, I can see that the presentation is very vague with details and lets the viewer jump to conclusions). In approximately the September 2007 timeframe my wife and I decided to schedule the trip and called the customer service line. While there was a small wait time on the phone we were processed reasonably quickly. When I called to make my reservations, the operator kept requesting me to upgrade my package. When I questioned all of the upgrades he informed me that I had purchased only a basic package that possibly included regular hotels instead of resorts, inside cabin on the boat, and very few extra amenities. I was very disappointed that a respected name like Ramada was behind this, was told that I could not get my money back and was led to believe that I had to take it. I contacted Ramada Plaza Resorts again to talk with a manager but was told that they would do nothing but charge me a $100 cancellation fee for each booking and still not get a refund. We also followed up with a letter and received no response.

My wife and I decided that we should go anyway rather than lose the $1,396 and expected a standard level of hotel and service. We drove down and arrived at the Ramada Plaza Resort on January 3, 2008. We found the hotel to be very old and run down. We couldn't even get our TV to work for the first half hour after it was turned on. We were not allowed to check in early so that limited the first day for any sightseeing; the second day we were scheduled for and attended a vacation ownership in mid-afternoon so the second day for sightseeing was lost. The third day we were scheduled to sail to the Bahamas so we could not visit any sights. Every time I tried to talk with someone regarding issues I was sent somewhere else to wait in line. When I checked out, I was charged $12 a day in taxes and surcharges. I tried to explain that we were on a prepaid package and they claimed that we were responsible for the charges. They refused to explain what the $8.90 surcharge and resulting taxes were for. My wife and I were very disappointed with the trip at this point in time but felt that the cruise would be good as we have been on three wonderful cruises before.

We arrived at the Sea Port and found the ship to be half the size of a regular cruise ship (the only one of this size) and visually in far worse shape. We tried to call the Customer Service Center at least six times and received busy signals, were on hold indefinitely or if the line was answered, was a voice mail requesting the caller to leave a message. I left my cell number several times. There was a storm scheduled for that evening. My wife and I did not want to go out on the ocean in what we considered a very small boat so we left messages that we had to cancel the remainder of the vacation and left for home.

Our complaint is that we were very misled when we purchased the vacation in good faith and with trust in the Ramada Inn name. We incurred considerable additional cost and time driving from Arizona to Ft. Lauderdale Florida (Automobile, lodging and meal expenses). Every time I tried to contact Ramada Inn Resorts, I was told that I had to contact the Customer Service number. Every time I tried to contact that number I was put on indefinite hold once they find out I have a complaint (I usually give up after 15 to 20 minutes). I leave numbers for a return call and they never call. I can only assume that they are in it for the short haul and trying to take advantage of as many unwary people as possible.

$2500, over a week of driving in a car and considerable stress over the situation.

I had to cancel my credit card and request a new one. They have my personal info, exlcuding my ssn and birthdate. It's been a real uncomfortable experience. All I want is my $238 refunded back to my account. Any help you can give me in resolving this matter and putting these scam artists out of business would be greatly appreciated. Thank you and have a great day!

I recived a $1600 voucher in the mail from Ramada Plaza Resorts informing me that due to my good credit and financial history I am being awarded with this luxurious vacation and to call the toll free number mentioned above. I called the number and spoke with Drew Mullins at Ramada Hotel. He explained to me that this was a one time offer only which included a 3night stay at a top class resort, all meals paid and includes a cruise on a top class luxorius ship with a large buffet and more perks. Then he passed the phone to a manager named David and David told me that I must pay $798.00 right away because after the phone call I will not get this discount. I was reluctant to pay but he was very persuasive and pushy. He also informed me that I can bring three people with me at no extra cost and in addition to this, a rented car will be provided, again no extra cost. I ofcourse then, paid the money for which I was promised a reciept to my email right away. But I recieved no such thing and the money was taken from my credit card. I fell for this because Ramada is a well known chain of hotels and I wasn't expecting them to be fraudulent. I then went onto the internet and searched for the resort on google, just to see how it looks. But the search result showed me an exact copy of the voucher I recieved and explained how millions have fallen for this fraudulent voucher. I am sure you have recieved many complaints about the same thing before. I have not actually gone on the trip and after discovering its a fraud, I don't plan to. Now they will not even refund me my money. This is absolutely illegal and unfair to run this practise and taking advantage of people who trust Ramada as a recognized hotel. I hope you will help me get a refund.

I have purchased a vacation deal for $398.00 and I have researched this company and think they are a scam. They get you to buy this deal then charge extra fees and and give incorrect information about this package.

I booked everything through these people, my flight, car rental everything. My wife is disabled so we told them we would need a wheelchair at the air terminal to take her from our arrival to the connecting flight. It wasn't there and we didn't have enough time to get there so we missed our flight. When we finally got to Orlando we went to the Alamo rental car that I had rented in advance. There was a line of some where between 150 to 200 people in line to get a car and when I called them to find out why I wasn't able to just punch in my rental number and pick up my car they told me I would just have to wait my turn. The reason I had pre paid for all this was so my wife wouldn't be stuck setting in these places.

We finally got to the Ramada and it was a dump which we checked out of and rented a room at Holiday Inn Express, which was much better place to stay at a cost of $226. On the rental car I was told that I would be able to drop it off at Alamo while we were on the cruise and pick it up afterwards. When we got back we waited at the Port of Miami for 1hr and 30min for a shuttle that is supposed to run every 20 min. When I finally got to Alamo with receipt they had told me to hang onto, I was told that once I brought the car to them I had to rerent another car which I did. By the way the convertible they gave me in Orlando the top wouldn't come down.

We then got our vouchers for the Ocean Point Resort and proceeded there where we checked in. When we picked up the vouchers the man there got me to put up a $100 dollars for dinner cruise tickets and told us that the $100 dollars would be reimbursed when we went the next morning for their presentation. Well we went on the dinner cruise which was decent. When we returned to our Hotel there wasn't any parking anywhere. I circled the lot for two hours. I went inside and asked the lady at the desk where we should park and she just shrugged her shoulders at me. I had my parking pass on my dash which was worthless since they had a club there and all the parking spaces were filled with people in the club. Finally the security guard came outside and told me to park as far out of the way as I could and he would call me when there was a vacant parking space. I did and about one hour later they called and I went down and moved the car.

The next morining we went for our 8:30 appt to listen to the presentation but at 9:40 they still hadn't started. This was when I told them they could keep my $100 because I wasn't going to listen to anymore from them. My wife then told them to write our name down and make sure they never call us again. We left there and went back to Ocean Point Resort and checked out and rented another room elsewhere so we wouldn't have to go through another night dealing with the most irresponsible group it has ever been my misfortune to meet. I spent more money on the worst so-called vacation in my life. If they ever call me again my first call will be to an attorney.

My wife, with a bad heart condition, and I have never been so stressed. I had to go rent rooms that we felt fit to stay in.

They promised me a luxury vacation package but I've seen complaints and law suits against this company so I don't want to go on the vacation but I had to pay $698 already. I don't want to pay anymore. I lost my money and want to be refunded.

After a long description of a seven-night, eight day travel package, during which, among other lies, I was told I'd have an ocean-facing room in a beach front luxury resort, an exterior cabin on the Empress Majesty ship with a porthole/window, an arrival date of 3/29/08 in Ft. Lauderdale and a departure date out of Orlando on April 6, etc., I agreed to pay $898. It was a hard-pressure sell because I was told I couldn't think about it and call back later; it had to be paid right then and there. After the call, I researched the package and read literally hundreds of recent complaints about the company, the hotel properties, etc. It was frightening.

Also, I had been told by Alan Harrold that I could book the trip immediately by calling the customer service number he'd provided. That wasn't true. I called every day, twice a day, and they did not have my information until OVER 72 hours after I'd made the payment. The promised dates were unavailable, the ship cabin was NOT an exterior, etc. I had tried numerous times from Tuesday 1/29/08 to Saturday 2/2/08 to cancel, but no one was willing to help me, I was transferred from person to person, and David in Sales finally said no refunds in California, period. That's when I decided to take action. Florida should NOT allow a business like this with hundreds of lawsuits and consumer complaints to stay in business, and the Postmaster General should NOT allow mailings to go out from Ramada Plaza Resorts.

I was charged $898 on my American Express card.

I just wanted to share my short experience with this company. I purchased this package thinking WOW what a great deal for $798.00! I would get the cruise, Fort Lauderdale, Orlando with free VIP tickets to Universal Studios, Vegas and Puerto Vallarta and have 3 years to use these destinations. I have worked in the travel industry for 12 years and have been on fabulous 'Fam trips'. Well, that night a few hours later, I googled this so I could take a look at the property. I almost CRIED when this is what came up, consumer reports, rip-off reports, class action suits. Needless to say I was mortified and figured I was out of luck since I already authorized this charge. They recorded the conversation and I had to specifically say I authorized the charge.

I called my credit card company to tell them I was scammed by this company and canceled my card, but they said since it was already authorized they couldn't stop it from being posted but closed my account anyway. The next day I called Ramada and was advised my information wasn't in the system yet, so I said GREAT! Cancel it! She said well just because it's not in the system yet doesn't mean you haven't been charged and to call back within 48 to 72 business hours and they would be able to refund at that time. When I called back I told the representative that I was excited about the trip but found all of this horrible information online and that I was advised I could cancel and get a refund. After about a 15 minute speech she advised that they now have a 100% guarantee so if I took my trip I would get all of my money back if I wasn't satisfied. At this point I said I just didn't want to deal with all of this stress and problems that everyone else had and I was terrified to even go on the trip.

Well, she would not give up, so I said I would check with my fiance and call back. She also told me if I wanted I could cancel for a refund. When I called back the lady that was helping me said she wasn't able to refund if the manager already told me no. I didn't know what she was talking about. She said the previous agent transfered me to the supervisor and I was advised they would not refund. I said no, I wasn't transfered to any supervisor. This call took about a total of 1 1/2 hours. FINALLY she came back on the line and said they would refund. Now it has been a week and they refunded my entire $798.00. All I can say for the next person is do NOT wait until you get your information packet in the mail to try to cancel, this is non-refundable. Call IMMEDIATELY after reading these complaints and they will refund. I am so glad I found all of this right away or I would have been in trouble. I am so embarrassed that I even fell for this.

My wife received an offer from Ramada Plaza Resort offering a $1600 Vacation discount for a vacation in Florida (3 nights in gold key award winning accommodations in sun kissed South Florida) and round trip cruise aboard Carnival or Imperial Majesty cruise lines to Naussa, Bahamas, two nights of Gold Key award winning accommodations in magical Orlando, Florida, and 7 days transportation by Alamo Rent-A- Car during vacation, 3 days and 2 nights in Las Vegas, and 4 days and 3 nights in Puerto Vallarta, Mexico. I was pressured by two salesmen named Keith Preston and Ivan over the phone to buy this one time offered package right then or is not offered anymore. I was reluctant to purchase under pressure but finally gave up and agreed to pay half of the trip additional cost and they offered as an incentive to have an option of 3 years to use it.

A few months later I went on the internet and researched Ramada Plaza Resorts and found out that they have the same offer available. Also, I found out that there are many unhappy people actually taking the same vacation as I purchased and there are law suits against these Ramada Plaza Resorts. I Called Ramada and I talked to Tara Nire, a manager, and I demanded the cancellation of my trip and refund of my money unsuccessfully. They refused to refund my money. I don't want to go to this trip that I hear horror stories about. This morning I got another call from Ramada that I have to send the rest of the money to be able to use this trip within 3 years that originally these people offered to me. I really don't know what to do. I would like to make a complaint to all the governmental consumer protection agencies to register predetory practice and fraudulent practices of this particular entity.

I got pressured into taking this vacation. They are saying that to get a refund you have to read in the package. I did not receive package but decided to cancel anyways. I deposited $299 and they refunded $224. I paid $75 for cancellation. And if i want to hear the recording they made on the transaction, and I'm wrong about the refund process they will take all the money and no refund.

I deeply apologize for all of your bad experiences. I'm saddened to say that I worked for the North Palm Beach office. They have a policy that you can't talk about the for two years after you worked for them, luckily, I quit in November of 2005. It pained me to listen to the dreadful stories the customers recounted. I remember closing a sale and saying to a coworker, "These people have no idea of what they're getting into." This was my first telemarketing job at the age of 18. I honestly feel your pain. I knew the hotels were bad. Someone on the phone told me that one of the hotels in Orlando had its signage dangling from the roof outside their room window which was next to the intersection! I'm sorry, I was just trying to pay for school. Never again!

A Ramada Plaza Resorts Travel saleswoman called me and told me that a $698.00 payment was received for a travel package in 2002 on my credit card. Since I have never traveled to their Ramada Resorts in Orlando/Ft. Lauderdale or taken either bonus trips to Las Vegas and Puerto Vallarta she wants me to pay another $698.00 today so that I can still travel and take all three trips. I told her that I never received in the mail back in 2002 any Informational Travel Package regarding the vacation package that she claims that I choose. Even if I wanted to travel through them I can not afford to pay another $698. Therefore, I asked for 100% of my money back and she said that I had to create a new package with the $698 paid as the down payment and that it will expire if I don't apply it today and pay them $698 more.

I feel that it is wrong that I am told that I can not get a full refund for the $698 paid and I should not have to take such a loss with no products or services rendered. At this point, I refuse to do business with this company because of their misrepresentation as well as the current multiple class action suits from consumers, like myself, who have been ripped-off and scammed of their money, in one way or the other, by this company.

The economic/financial consequences that have been incurred on myself from the Ramada Plaza Resorts in Orlando/Ft Lauderdale Vacations equals $698.00.

My fiance and I were scammed by Ramada Plaza Resorts in August, just a few weeks before our wedding. We had no time to look at the materials when they came in, and when we did (four months later), we were aghast at the numerous hidden fees and blackout dates. Plus, trying to organize all the vacations they offered looked like a nightmare. Add to that all the horror stories online, and we didn't even want to go. We wanted our money back. I set aside a morning to call Ramada. I spent probably 1.5 hours on the phone with them, getting transferred slowly from person to person (left me on hold for 15-20 minutes at a time) and finally to a supervisor (fourth person I talked to).

The supervisor I finally spoke to insisted that no refund could be given because my money had already been distributed (not my problem, their problem), that I had missed my deadline of 3 days (ridiculous, because the paperwork doesn't specify that this is the only time you can get a refund--it just hints at that), that my state only gave me 30 days to ask for a refund (but he didn't know what state I was in and couldn't tell me the exact policy for my state), that I couldn't get a refund unless I was dead, that there was no cancellations department (untrue, according to multiple reports online), that I needed a good reason to cancel (they don't need a reason, isn't their business, and tell them so). It was a long, draining conversation.

After the conversation, which did NOT result in a refund, I typed up a detailed report, including the name and ID number of every employee I had talked to, and sent it to the Florida Better Business Bureau and the Florida Division of Consumer Services. One week later, I got email from the BBB saying the company would send a full refund. Today, I checked my credit card, and the full amount has been credited back to my account. I'm still planning on sending more information to the Division of Consumer Services and a thank you to the BBB. If I can help put Ramada out of business, I would be delighted. It is possible to get a full refund from this ridiculous company...just be persistent and take notes! Good luck!

I purchased a vacation from Ramada Plaza Resorts in 2006. I was solicited via telephone. I was told by the salesman that I would have 3 years to use the vacation, as he threw in many additional bonuses. The vacation was in my husband's name. After reading many poor reviews and seeing the 60 Minutes special regarding the promotion, I elected to cancel the trip. I was very upset when I was told, very rudely, that my trip was expired and only for 18 months. I tried to explain that the salesman I spoke with assured me I had 3 years to use the trip. I also let them know that at no time was I ever told by said salesman that my trip was non-refundable. I was then treated very hastily and nastily by first Tiffany #4020, then by her supervisor Laval #4044. They both had a could-care-less attitude.

I asked constantly if there was some way we could work something out or if I could speak to another department or division in the corporation, but was told they were the final answer regarding my issue. I could not believe that they were not willing in any shape or form to work with me and refund some of my trip fee. I left the phone call feeling like I was swindled or taken advantage of. They offered no other solution other then to spend more money and open the trip back up. I should have read every single line in the package sent (impossible). But they are hiding behind the small print and misleading sales pitches to defend their right to keep our money. If I don't take the trip at all I should receive at least a portion of my money back. I've never written in a complaint or review of any service regardless my feelings, but I feel that Ramada Plaza Resorts so blatantly scams and misleads potential customers that something should be said. I'm out $700.

We purchased our vacation in April of 2004. We have been trying to take it since then. It is now Jan. 2008. Every time we book or try to book we get told the ship is not sailing or in dry dock. One time we were told that we had good reservations, and when I called to confirm the next day (just to be safe) I was told that there was no available space, and that it had been sold out for at least two months. One time we were within 2 weeks of driving the 1400 miles to the ship and resort, when we got a message on our answering machine stating that the ship was suddenly dry docked--and if we wanted our cruise it would be on another ship going to the western Bahamas instead of eastern which is the ONLY reason we booked with this company in the first place.

When I contacted the company, the only thing that they said they would do is refund our port charges and extend the time we had to take the vacation. We currently have invested $898.00 after the port charges were refunded. We tried to book in Dec. of 2007 for the first week of January and were told that Carnaval Cruise Lines wasn't running a ship on that week but would be back on line after Jan. 2 or 3. On Jan. 11th I tried holding on the phone hearing their sales spiel for almost 30 minutes. The advertised wait time was approx 3-4 minutes. We just want what we paid for or a refund. Is this a Ghost company? They seem to disappear when it is time to make good on their end of the bargain. They refuse to refund our money, and I am tired of scheduling our vacation time around something that isn't available.

Paid $1,196.00; refunded $298.00 = $898.00 which is due back, plus approx 10 hours total time on the phone , stress of lost time on special vacation (for my birthday).

I purchased 3 cruise packages and was told that there was gold key food included at hotel, that the hotel was very close to airport and port, would have an oceanview cabin and rental car (medium size). I called to book and was told that I had a standard package, that to upgrade it would cost me $400.00 more. After I complained, Joyce told me that the sales agency that sold me the package did not tell me all the facts. She stated that it was very expensive in Fort Lauderdale, and to not say anything when I got there and have a bad vacation because it would cause me triple to upgrade then. I stated that I was very frightened about the trip now, especially after her comments when I refused to pay more money to up grade.

Then I got on the net and read all of the horror stories. How can these people just lie and defraud people like that? What can be done? I am a nervous wreck. How do I tell my husband and kids that we have been taken?

I think they are THIEVES! They are unprofessional. They have not responded to my 40 letters. They scammed me. As a member of the working poor, I only wished to give my family a nice vacation. The package sounded great. But in retrospect, it was an extravagant and foolish purchase. I placed a $698 down payment on the package. I was never able to take the vacation and requested a refund. I have not received ANY response to any of my letters. I would even respect a NO, you will not be getting back your money, as a response. I work. I work hard. I wanted a vacation.

Ramada Plaza Resorts telephoned our house to sell us this one time only vacation offer, where we would receive luxury accomodations, tickets to Disney World, a Carribean cruise, and hotel accomidations in Las Vegas. I asked if this is a time share and they said no. I gladly said yes and purchased their package. I was told to call one month before my vacation and when I did they charged me a $60.00 proccesssing fee and told me that I could not stay the 4 days but only 2 because they were booked. 1 week later I receive a letter saying I was to check in at a welcome center then schedule my tour. I knew they meant timeshare. I called their customer service and they informed me this is not a timeshare it was only a 15 minute tour and then fill a out a form 5 minutes tops. I was relieved because I didn't want to do a timeshare, I did one before and was really aggrivated at the pushy sales pitch.

When my family and I arrived it was then he told me they don't do tours but only timeshares. I argued with him saying I was prommised this was only a 15 minute tour. I felt I have been scammed, I chose to not do the timeshare and pay for the rooms myself and pay for the Disney Tickets. They lied about everything they were selling. I'm out $440.00 on a scam. I hope you can help me get a refund and also stop this scam from hurting other people.

I bought a vacation package about $1,500 that was promised to be a at least $3,000. When I was about to leave for my vacation I decided to Google the package to see destinations and found out there was a scam involved, and it's a whole time share deal. I was not informed of this, or I wouldn't have purchased it. I read pages upon pages of complaints regarding the same vacation package. I decided to cancel my vacation and reported a complaint to the Florida Dept. of Agriculture & Consumer Services to see about getting a refund. They have responded that they can't resolve my complaint and have closed it unsatisfactorily because Ramada Plaza Resorts chose not to reaction is the smaspond to the complaint. Therefore, the Division of of Consumer Services has said to consider filing on claims court or seek advice from an attorney to expore available options for my refund.

My damages are I had requested my vacation time from work but didn't receive my vacation I intended. I ended up losing my vacation money in a time share scam. I don't understand why I would have to pay for a package, then show up to find out that I would have to sit through a presentation to receive a voucher to my hotel--and also have to end up paying for parking and other expenses when I was informed it was all included.

I received their promotion in the mail, announcing to me that I was the recipient of a travel voucher valued at $1600 for a vacation and cruise. There has been a lot of negative publicity for these 'great deals' and that most are simply scams to get money out of unsuspecting victims. I Googled the RPR name and found the Consumer Affairs web site in which the sordid history and legal troubles of this company are well documented. I have taken this information and contacted Canada Post by email requesting they investigate this as a possible case of mail fraud and to also look into no longer carrying any mail from RPR. Remember that anything that is too good to be true, usually is. Do not blindly answer these invitations without first doing your homework and saving yourself time, money and much aggravation.

I get harassing telemarketing phone calls on my cell phone every single day, sometimes up to 2-3 times a day.

I entered my number in the 'Do Not Call Registry' and they paid no attention to that. I'm paying for these annoying pre-recorded voicemails that they keep leaving me.

After researching different peoples' experiences with this vacation package, I realized that this scam is not worth the money I was tricked into spending. I was sent this package because of my positive financial history and when I called to find out more about it, I was not allowed off the phone until I purchased this trip. I spent $698 on this package, and I do not want to waste more money on this scam, similar to others peoples' experience.

$698 was spent on this trip, and after learning about the poor hotels, and hidden fees that were not fully explained, I would like my money back.

A man came to my husband's work and said we could get 4 days 3 nights stay in Orlando , Florida for $99.00. My husband called me and I told him it was timeshare. The man said it was not a time share. So I told my Husband ok. Well, I sent in the paper work and I got a book mailed back to me it said that we could have 2 for one cruise. I called and booked it. What they never told us was that we would need passports for a family of 4 and that's $500 we don't have. So I called them back and said I want to cancel the cruise. They hung up on me 4 times and then cancelled the dates and hung up. I called them back about the $475.00 refund. Thay told me no. I lost it. The money stays in house. Then I called them about cancelling the stay in Orlando and they said, no I wouldn't get that money back. I told them I would keep that part of the trip. I asked them about it and they told me it was a timeshare and that we would have to go to.

I lost $575.00. I was lied to, hung up on and treated very rudely.

I booked a room for a week in november. It was cost $315. On arrival they didn't have records of my reservation but I did, so as an apology they put myself and my friend in the best rooms for the night until they fixed the problem. They put my friend and I in seperate rooms when we had only booked one room. The next day no one had resolved the problem and they said they knew where to find us when they needed us. The week finished with no sign of the hotel people contacting us or resolving the problem. When my friend and I went to check out we had our exact money ready. Instead of $315 they said we owed them $630! we were shocked and scared as we didn't know German language that well, so explaining that we only had enough money on us for our original price was impossible. Luckily I manage to have enough phone credit to text my brother for help.. what would of happened if we were unbale to pay the money? Would we have gotten arrested?

We suffered embarrassment, and were overcharged for a problem that was not our fault. Our holiday was ruined as we were stuck at the counter with other tourists watching us and it was humiliatiing and we can't afford to pay that much money. I have with me the original price and booking information that I had taken with me and a copy of the price they charged. If I hadn't brought my reservation docket with me, my friend and I would've been stuck in Germany without accommodation. I sent an email complaint to the Ramada a week ago and have not gotten a response.

The person who spoke to me on the telephone assured me that this was just a discount vacation and that it required no action on my part except for my money.

I made a special point of asking whether or not we had to listen to anything and was told no! When the pamphlet arrived it said in the fine print we were to listen to a 90 minute sales presentation. I called them and told them that I was definitely told that was not required. I was then told that I shouldn't have been told that and they were sorry, but of course they weren't about to refund my money!

My $299.00 trip resulted in about $2,000. before it was done and the accomodations were sub-standard to say the least. At one point we had to threaten to call the fire marshall to get anything done and then it was just a farce. The hotel should be condemned, and the ship isn't what you would call decent accommodations. The ever flowing food expected on a cruise isn't what you get, and the soft drinks are even a charge item and then they are $2.00 each. Of course you can update your food for $50.00 more.

The porthole that you pay an updated fee for is behind a rollaway bed and is totally unaccessable, of course, without the little bit of light that comes through it, you would be living in a dungeon.

I considered purchasing the Ramada Plaza Resort vacation with a certificate I received in the mail. After speaking with the Supervisor who assured me that the package was 100% refundable, I decided not to purchase as my husband did not want to give credit card information over the phone. He wanted me to look further into the package deals as it sounded very fishy to him. I explained this to the supervisor and was told that there is a policy of 1 call per person--that you could not think about it and call back.

After hearing this, I decided my choice to forgo this was a good one. Since that time, I have received multiple daily phone calls from their computer system that automatically dials my number. I once called it back and spoke with someone who said the reason that they were calling was the price had gone down, and they asked if I would reconsider. I again declined and asked for my number to be removed from their system. I was informed that this would take place immediately. Not 30 minutes later, I got another call from the system. That evening, I received 4 more calls. The next day I got 6 more, and so on. The calls have not stopped every day for 1 week. They call 6-8 times per day. Every time I answer the phone, there is no one there. I call back and demand that my number be removed IMMEDIATELY or I would report them for harassment. I spoke with a supposed supervisor who assured me that the number has been removed, and I would not receive any more calls. I still receive them.

I purchased one of their vacation packages at $249.00 and they wanted $147.00 more back in 2005. I was told then that I had until 2008 to travel. I called up on October 29th 2007 to cancel again but was told that it was past the time for me to get a refund.

I would like to get the $249.00 back. I did call back to ensure that the account was canceled but was told that it was still open. You wait for quite some time before someone answers the phone.

My husband bought this trip as a birthday present in April 2005 and kept it a secret from me until November 2005. He did not realize at the time that my mother would be diagnosed with cancer and eventually pass away after a lengthy battle. During this process, my father developed Parkinson's and has also had to go on dialysis for kidney failure. My family has always been a priority and the trip was put on the back burner.

I have just now started to review the information on the trip and hoping to go after the first of the year. He told me he had paid an additional charge to extend the package. After everything I have read from other customers, I am terrified of taking the trip.

I am in terrible need of a semi-peaceful get away. I know that all trips have problems, but if this is as bad as others say, I am afraid I will end up in the looney bin. Caring for elderly parents for this length of time has me emotionally and physically exhausted. I could really use this dream vacation, but would rather stay home if it is going to be in substandard conditions and one headache after another.

I signed up for a free Ramada Plaza vacation package. They asked for a deposit of $249.00 so that they could send the package out. I gave them a credit card number, and they charged my card. After reviewing the package I mailed back the cancellation form certified mail within three days. I called to check on my refund and was told that I could not receive a refund. I then filed a complaint with the BBB of Florida, and the company replied and said they would refund my card. My refund was never credited.

I have been stressed as well as in an economic hardship.

I purchased a package from Ramada Plaza Resorts shortly after my engagement (thinking it would be perfect for our honeymoon and next couple anniversaries). Upon purchasing the trip, we convinced them to cut the cost of the trip as well as extend the time of use to 3 years because we are college students who knew we would absolutely not be able to use all of the trips in only 1 1/2 years. We went on our honeymoon to Florida and Nassau. While it was by no means as beautiful as they had convinced us, we were still content.

A few weeks ago we received a phone call from the Florida Ramada company trying to sell us on another trip (which we refused) but first she had said something about our package being expired, which would not have been correct. This led me to call Ramada Plaza Resorts main line and ask questions about our package. They have our package as being expired at the 1 1/2 year mark. I complained and was told there was nothing they could do. I asked for a supervisor and was told that one would call me back.

A week and a half later, with no word from the company, I called again. I got through to a supervisor who was insistent that there was absolutely nothing they could do for me because I do not have a confirmation number regarding the extension. I explained that I did not know I needed one because it was supposed to be part of the entire package in which my trip number would serve as my confirmation. After arguing and being put on hold multiple times, I was still told that the only thing I could do is purchase another year for almost $90. I told him that was not an option and that we would not have purchased the trip if we were only to have 1 1/2 years to use it. The conversation ended with him saying there is nothing more he can do.

We paid well over $1000 for the package which was to cover many more trips and now we will not be able to use those trips without paying for more time.

I would not get myself 'into' one of these deals again. We already have several weeks of time shares so we don't need to lose 3 hours of our lives listening to the sales pitch. But it has been 'good' for us. And I was in fact surprised (and maybe tempted) by the deals on time shares (esp the foreclosures) that they were offering....

Like so many others I too fell for this vacation of a Lifetime The brochures and DVD they sent can't possibly be the same place. the Ramada in Ft.Lauderdale was old and dirty. The odor in the hallways was nauseating. The floors were stained and the bathtub didn't drain.

The Ramada in Orlando was almost as bad. This time the bathtub drained but we had to wait the best part of an afternoon before we had a useable toilet.

The cruise was okay except there again it cost quite a bit more than we were told. $15 a day for parking as well as gratuities and tips for services not rendered. The best of all was the free car. It came to over $400.

The consequences are that I will be paying for this vacation of a lifetime for a long time to come. If i had any idea that the brochures were so far from the truth I would never have been so foolish.

I just wanted to thank all the people who published stories about their vacations. I received the same offer in the mail and I thought it sounded like a good deal. I decided to research this company online, and I am so glad I did that. The people that published their horror stories saved me from a (trip) I could certainly not afford. Thank You!

Like many others on this site, I received a voucher in the mail for $1600 in early Aug of 07 and I called the 800 number to see if this was for real or not. I spoke with a representative name Erica who tried to convince me to buy this vacation package for $698. She transferred me to a sales clerk who convinced me that if I upgraded to a $798 package I would be getting a much better deal. He made the offer sound very nice so I agreed to buy it.

I called the next day to cancel and finally got through to another aggressive sales clerk who immediately asked me what happened. I told her about this site and she tried to brush it off as nothing major. She requested that I view the DVD that was sent to me in the mail before I decide whether I wanted to cancel. I then informed her that based on the responses on this site, I was fully aware of the 3 day period that I have to cancel and that by the time I received the DVD and vouchers in the mail, that 3 day period would be long gone. Her only response was, that's not true.

She transferred me to the cancellation department and even THIS woman from this department tried to give me a sales pitch. I immediately cut her off, told her that I wasn’t interested, and just want my refund. She graciously complied, verified my card number, assured me that the full amount will be recredited to my card on the next billing statement, and then gave me a refund confirmation number. Four days later, the full amount of $798 that I paid was recredited to my Visa. I just want to say thanks to yahoo, this website, and you guys for saving me from these creatures.

I work at the White House as a systems engineer. I have stayed at countless Ramadas, where as my job requires traveling, and I have always been pleased. After I had paid in full I asked a representative were there any other expenses I would have to pay and he reassured me that the only other expense I would be responsible for would be the gratuity on the ship. Upon arrival at the Ramada Plaza Resort Ft. Lauderdale, I was absolutely horrified at the condition of this hotel. The staff was not well maintained they were rude and had no knowledge of the surrounding areas or the hotel. The hotel hallways had a disgusting stench of filth. The pool was over crowded, unkept, and reeked of urine.

The hotel room itself was old and unclean. The bathroom floor was unclean as well as the tub. The wallpaper was peeling and looked to have dirt in every crevice. The floors were riddled with untreated stains that looked to be Petri dishes for fungal bacteria. If all this was not bad enough the comforter had stains from God knows what and holes. The mattress was hard, thin and sunken in. The window, which was unable to be opened, had what looked like mold all around it. We had driven for 16 hours and were too tired and to scared to go get another hotel.

The cruise was no better. The pool was disgusting and depleted. The color of the water was always green and it was never full. The rooms were incredibly small. My family which consist of 4 members was provided with a room that had two stationary less then twin size beds, one pull down bed and a roll away bed that had no space to be unfolded. There was not enough space for the four of us. We are experienced cruisers and we know the rooms are small but this was ridiculous.

When we went to settle our bill I was irritated to find yet another charge that I was not made aware of and required to pay. I personally do not feel as though as the crew members of the ship earned the gratuity I was forced to pay.