Ramada Inns

I woke up in the middle of night to find a cockroach on my pillow. The room was supposed to be clean and was not. It looked and smelled like it had not been cleaned in months, plus the toilet leaked. Iwill never stay in another Ramada Inn and I will tell everyone what a horrible place to stay it is.

I booked a room at the Ramada Hotel in Bray and I have never felt so ashamed or judged in my life!

I am 21-years-old and booked a hotel for myself and my boyfriend for a night. When I went to the reception, my boyfriend was getting my things from the car. I went to check in. As I approached the counter, there was a woman and a man behind the counter. They asked me for my name and details which I didn't have much of a problem giving. However, I was stunned when they asked for my driver's licence. I gave it to them and they said that they were going to keep it for the night and I also had to pay upfront. Then they said that they would like to see the person I was staying with before I could check in properly. I was not pleased, however, I didn't have much of a choice.

They took about fifteen minutes to check me in and put us in the room right beside the reception. I felt quite disgruntled but decided to let it go. However, again the next morning, I was again horrified when I tried to check out! I asked for my driver's licence back and they said that they would be a moment as the man from the reception took my licence with him and went to inspect our room. He was about five minutes inspecting our room before he gave me back my licence. My boyfriend again had gone out to the car and he said he didn't see him and would like to see him. I told him that he was in the car with the bags. So eventually, he gave me back my licence and walked away from the counter without so much as a goodbye.

I was horrified and I have never been so badly treated by a hotel in my life! I have never been asked for identification before let alone have them keep it overnight. I also seriously doubt that they have time to inspect all the rooms as customers check out. I am furious and I badmouth them anytime I have the chance! What horrible people! I will never be staying in a Ramada Hotel again!

The manager of this hotel is running a dirty hotel. We had 4 different rooms and they all had filthy bathroom and one with a non-working toilet. I am honestly considering reporting the conditions to authorities. This is really bad business for travelers. The manager did nothing to resolve.

I booked a room with Ramada Disneyland. I waited for e-mail confirmation with trip info. I never received it. I looked in junk mail, not there either. I called Ramada Disneyland. No record of my reservation. They told me to call Ramada down the street, so I did. They did not have record of my reservation either. I made a reservation with Best Western. Went to Disneyland. Came home. Checked credit card statement. Ramada charged my Visa $168. I called Ramada and asked for refund. They said no.

I later found out there are five Ramadas in Disneyland neighborhood all with different reservation systems. If Ramada had sent me reservation confirmation in the first place, I would have known which hotel to call. They said they were not required to send reservation confirmation. It's only a customer courtesy. What kind of respectable business does not send an e-mail confirmation? Especially one in the travel industry wherein providing an address and phone number for the hotel reservations were made for.

They had no business charging my account for services not rendered. They provided no service. I will file a claim against Ramada. At this point, it's no longer about money. It's the principal. They legally stole money from my account because they knew they could get away with it. The Ramada has five hotels in the Disneyland area.

I stayed at this hotel on Oct 29, 2011. This was the worst hotel I have ever stayed at and I would not recommend anyone to stay here. I woke up with bed bug bites all over my upper body. I reported this incident with the front desk (Yousef) and showed him the bites. He stated that this place is inspected often. Well, if that's the case, room # 246, to be specific, should be okay. Not the case. The bath tub was not cleaned to my satisfaction and there was hair in the shower.

Yousef stated he could not credit my card the full amount and he would give this info to the so called general manager, Denise ***. I waited until Tue Nov 1, 2011 to call her and she stated that there was no sign of bed bugs, therefore she would not credit anything. I asked her if she could send this in writing and she said she would. I have called back several times indicating to her I have not received anything by email and she stated she would re-send the info. I also confirmed that she had all my contact info correct! She stated she did.

Over the next few days, I have yet to receive anything from her. I confirmed my contact info again, with Yousef, along with a fax number to give her and he stated he would pass along the info. I called back again on Monday Nov 7, 2011 for the corporate number and Yousef stated that it was independently owned and I would need to speak with Ms. ***. Today is Wed Nov 9, 2011 and I have not received anything from this place. The only reason I rated this is because the complaint would not post otherwise. This place in below zero IMO. Save yourself the headache and do not stay at this place.

This is an email I sent to the Marco **, Ramada on Collins Ave, Miami:

Unfortunately, I have to contact you regarding my very disappointing stay with your hotel on Wednesday night. I booked my stay for two nights through Travelocity. Upon seeing the room, I was immediately disgusted with the appearance and disrepair of the room, especially given the name Ramada, which normally would give me some assurance of a standard. It looked like "Scarface" was shot there, and I had the feeling you cater to section 8 housing.

Further, I was informed if I wanted to leave, I would not be allowed out of payment for the night because I already checked in. I called Travelocity, they called the front desk, and after about a half an hour of hassle, I was offered a different "renovated" room. The person at the desk said I could see the room first, but I took her word that the "renovations" would surely be fine. They weren't. The renovated room was in equal disrepair with plumbing fixtures coming out of the wall, electrical wires hanging out of the wall, a table and chair that looked like it was scavenged from a bar going out of business, dirty drapes, a bed with a lumpy swale in the mattress, a homemade plywood base, overhead multicolored track lights from a strip joint and splotchy mismatched painted walls. The renovations were clearly handled by people on staff that just pulled together "less broken down items" from some source, and not by professionals. Even the details the maid had prepared were the worst I had even seen. I woke up the next morning with a stiff neck and a sore throat. I did not stay the second night.

This whole scenario is a direct reflection of the apathy of the management. It is shameful that the name Ramada be associated with this property.

In the future, I will never book a Ramada property with any confidence, unless I see the exact room prior to payment. I'm not sure how this could ever be made right, but I will post my review online to warn other unsuspecting travelers. I will contact Ramada corporate office and relate this experience and recommend the name Ramada be removed from the property.

I was double charge for my stay the hotel and I was never refunded! I was told that some of the employees was caught stealing. I am not sure what happen to the money however the hotel manager only gave me the runaround. Its been 3 months and still no refund. The hotel manager asked if I would provide him with bank statement to show proof of charges and I did as he requested. He assured me that he would see to my money being refunded. He did nothing.

I stayed at Vineland Ramada on October 28th 2011 and checked out on the 30th. The hotel is very conveniently located and has three restaurants at this location. I checked in and went to my room and I found that the TV remote didn't work and toilet seat was ready to disassemble itself. Also, I found the toilet would not flush correctly. I went to our free breakfast the next morning, which was quite good, and told the desk clerk about the issues. We came back that evening and opened the room door and found the room had not been cleaned or even visited by hotel personnel. There was no clean towels, no clean bathroom, no new TV remote, unmade beds, same room with all the problems was still there. I called the manager, but was told that he was home for the day. They did send us some clean towels, but nothing else was corrected.

The next morning, upon check out, I did get a chance to speak to the manager and graciously gave us a whole $20 off our bill for our troubles. What a rotten two-day visit at this hotel. Why didn't they move us to another room? I won't stay there again. There was no concern for our problem; terrible management.

I am unhappy at the treatment of this hotel. They have very bad management.

I have tried corresponding via email with no response.I have been trying for almost 6 weeks to contact the Ramada Inn Shanghai, 1100 Qi Hang Road, Shanghai 201207 CN without any kind of success.

I have called the hotel directly, no one speaks English. I have tried 7 times now to contact customer care. I have been hung up, transferred, given a reference number by a customer care rep named Jennel who never sent the invoice as promised.

On the eighth call, I was introduced to a supervisor (I find it hard to believe these calls are recorded for training purposes). Supervisor kept repeating call the hotel directly and I repeated for the 3rd time they don't speak English. Her reply was to ask for someone who does. Now lo and behold, how would I do that if they don't understand or speak English?

I cannot believe that someone who is trying to pay, yes, pay a bill can get no resolve. I need an invoice for Mr Michael Eckhart who had a reservation scheduled for Wed, Sept 28th. He cancelled the hotel (which was not within policy) so we were charged for one night stay which I'm not disputing for $152.23

I have never in my life experienced a hotel chain so incompetent. As a client I would never book a hotel stay in a Ramada Inn ever again. I have dealt with many European hotels and American hotels. You call a number ask for accounting and boom in 2 seconds you have an invoice. Your staff and help desk support are horrendous. If you're not willing to put the effort into sending a customer a bill, I guess we will just not pay it.

After I called every day, the managers just kept saying sorry he usually gets back. Tim, finally after 3 weeks of nothing, sent a letter stating how sorry he was blah blah blah blah. He deposited $140 back into my account and to this day has not called. So I did not call to thank him. Very unprofessional. Will not stay in another Ramada Inn no matter where I go.

I had the displeasure of staying at one of your hotels during the month of August and feel compelled to tell you about it. The facility I stayed at was your Ramada - Grand Forks, ND location. My purpose for the stay was that of an Air Force Reunion, and your function room was going to be the focal point of meals and gatherings. Your facility offered a group or military rate, which I was taking advantage of. I decided to take some additional time and made a mini-vacation out of my stay, with my wife, since I had not been in the Grand Forks area since 1982 and was excited to show her around.

The arrangements I had made in advance, directly with the hotel, were for the period of 8/3/2011 through 8/8/2011, and I specifically asked for a non-smoking, 2nd floor room, opposite to the indoor pool. I am not a fan of the late hours and screaming, often accompanied with indoor pool hotels. When we arrived to check-in, I was given a 1st Floor, non-smoking, pool side room. I did not realize the error immediately. I just accepted the card key and proceeded to the room. I'm kind of excited to be back in the Grand Forks area after 29 years, and looking forward to seeing old friends. We found the door, and realized the error, and while my wife stayed in the room I went to the front desk to correct the issue.

I was informed that the hotel was booked solid and they could not exchange my room. I asked if they had the reservation stated properly, but the clerk could not answer that question. I asked to speak with a manager, but the manager was no longer on-duty. Within minutes of my complaint, another person approached the front-desk clerk with a problem (and this person I later found to be an old friend). She had specifically requested a non-smoking room, but was given a smoking room, and now she was in dire straits with her daughter in-bound to be staying with her. I spent the next several hours calling every hotel in the Grand Forks and East Grand Forks areas, only to be told the same thing; they were all booked and my wife and I were stuck (A couple of days later I learned that my friend got her room changed). This was Problem #1, and the beginning of notations to come.

My wife and I decided to make the best of it, but it was difficult to say the least. Let me preface the below statements with the knowledge that I spent the first few teenage years working at a Holiday Inn as a bus-boy, porter, dishwasher, and maintenance. I again worked for a larger Holiday Inn, in the maintenance department, shortly after my Air Force days and while attending college. I also worked as a Fire Alarm Technician, inspecting hotels, and working with various fire departments. So I have a working knowledge of the environment.

There were a lot of discrepancies in the rooms. The room fills with cigarette smoke during late evening and early morning hours, via the bathroom ventilation and hallway smokers. The bathroom counter had numerous cigarette burns; wallpaper throughout the room was torn and stained; the ceiling had numerous stains, and clumps of dust hung in the areas before the A/C Unit; Air Conditioner filter screen was clogged with debris, and temperature control was not constant; the bathroom grout was installed wrong and looked like crap; the bottom of shower/tub is stained and needs serious bleaching; the shower temperature goes from very low pressure and warm, to very hot, to trickling cold, during a routine shower and without ever touching the control knob (Safety!) ; the toilet seat was broken, dirty, and had old hairs all about it; there were two full toilet paper rolls in the bathroom; however, the spare roll had obviously been soaked at one time and allowed to dry before placing back in a room, based on the stains. (I threw it out to be certain another guest did not get the same treatment); the television volume control was not constant; the television Screen had been wiped with improper cleanser because it was now discolored and distorted viewing; the area behind the TV, inside the wood cabinet, was covered with layers of old dust; all furniture had nicks, dents, and scrapes; my wife dropped her lip balm, which rolled under my bed, and while retrieving it I found empty Miller Beer glass bottle and a child's small toy (Safety!); the morning that we were checking-out, numerous people were checking out, and the chamber maids would go in and out of the rooms slamming the doors each time.

They would flip the metal latch to keep from having to use their keys, and just let the doors slam. My room walls literally shook with each door slam. I was so close to screaming at them all for being idiots, but I knew it was not entirely their fault. This was all a classic case of extremely poor management, and zero training.There were also indoor facility issues, like; no alcohol or glass containers should be present in the pool area (Safety!); indoor Pool hours should not extend beyond 10pm ever, and especially the weekends (Safety!); employees in general were just not smart, about anything; beer pricing ranged from $3.25 to $4, for the same beer, depending on the bartender and night. Someone is pocketing some cash; fire doors were blocked throughout the building with angled pieces of wood, at all hours, everyday (Safety!) and every one of them that I saw I knocked out of the way, throughout my stay. No fire marshall in his or her right mind would allow this practice Mr. **) I would strongly encourage you, Mr. **, should this facility remain open and your position as Innkeeper be retained, take all these blocks of wood, have the properly trained chamber maids paint them to match their personalities, attach a nylon cord to them long enough to reach from the door handle to the floor, and have the maids utilize the blocks as they proceed from room to room, quietly.

These were the external to building issues: All exterior doors were in desperate need of replacement. Most did not even lock at all, and were severely rusted (Safety!); all the card readers on the exterior doors were broken, such that anyone walking in off the streets could come in (Safety!) Grand Forks PD, please take notice; beer bottles and trash were seen around the lawns and grounds; sidewalks were in dire need of repair, weeds growing everywhere, and the general grounds looked like crap; the first question always raised by a hotel after reading such statements is, "Did you inform the hotel of these discrepancies during your stay, such that the hotel would have an opportunity to correct them?" The answer is simply, "No."

My first problem upon arrival could not be remedied within a 10 mile radius, and when you begin to open your eyes to the extremely long list of failures, you should immediately know that the problem is much larger than a singularly occupied room. I did not want to waste my time dealing with someone such as Mr. Tom **. This problem is a corporate problem. Mr. ** may very well be one of the nicest persons one could ever meet and may be one of the most endearing managers, but he either is very well put in his place by corporate demands, knows very well that corporate is not going to spend a dime on his hotel in the near future, and/or he could simply care less.

I am certain that Ramada at one time had personnel that would from time to time be required to visit their establishments, and perform a No-Notice Inspection. Well, either the person was well paid off, is legally blind, or the position no longer exists. If I ever have to return to Grand Forks, ND, you can be sure I will not be staying at that facility, and at this point, I think I will be avoiding all Ramada Inns in the future. I once thought of the name Ramada as a nice hotel, but this experience has placed a bad connotation around that word. I understand that budgets are tight, but Ramada, you have a problem. If no one tells it like it is, nothing will ever get done about it.

Two months ahead of the trip, I reserved a room with my debit card, and I told them that the paying party would call them. I was reassured that all was okay. I got there at 5:30; dad's room had no working air conditioning unit. The controller looked as if it had been pulled from the wall. I talked to the desk clerk; he came and said that he would take care of it. In the meantime, he brought in a box fan.

I was getting ready for the wedding, and I did not recheck. After two nights, my dad said he did not think that the fan was working; it was so hot and muggy. So, they finally moved to a nicer room. The second room had carpeting that looked as if a dog had scratched it to get out. Beds were roll-away full sized type, and the mattresses kept slipping. The toilet kept sounding as if it was flushing all the time, day and night.

During check out (5:00 AM), I found out that they were billing my debit card and not the responsible party that had called and arranged the room their card through a fax. So, I had to borrow money to get home. I have called and have sent to Tim ** messages through his message machine to no avail. His coworkers said that most of the time they have to leave messages also. Overall, the experience was not that good, and to top off all, the no call back. The front desk gave us $20 off our bill for the inconvenience.

I stayed at the Ramada Plaza Hotel in Orlando. We were awakened all night long with wrong numbers, no person on the end. I called the front desk. It didn't stop. Finally at 5 a.m., I went down to the lobby and told them to shut our phone off.

Well, the next day, Mr. Gayfar ** promised to refund some of our money. He apologized and said he would speak to his staff. He was very nice. I believe he was going to refund $25. I said that would be fine. It should have all been refunded. It was a terrible night. The front desk should not be making so many mistakes.

Well, even though I have spoken to Mr. ** four times on the phone and faxed him twice, I still have not received a refund.

This is crazy. This is a huge company! I have had more consideration from rinky dink companies. Next time, I won't leave until I see a manager. Lesson learned.

Shame on such a big and successful company.

We (Tim and Margaret) had passed the hotel several days before on our trip south to Abha and thought that it would be a pleasant place to stay on your return north as there is a good view of the escarpment. Having driven all day (30 Sept 11), we were expecting a good rest and a pleasant meal after arrival.

On our arrival around 19:30, Margaret specifically requested a room with a view of the escarpment as she is a semi-professional photographer. The night manager used her passport as part of the check-in routine (so he knew her identity and of her request personally). After about 10 minutes of dithering by the Front Desk staff, we were allocated Room 616.

When we got to Room 616, we discovered that the Heating, Ventilating and Air Conditioning (HVAC) unit did not work nor did the bathroom sink drain (plunger mechanism broken). Tim went back down to the Front Desk to request a room change. After another 10-minute wait, the night manager assigned us to Room 614. But once again, the HVAC didn't work and the bathroom sink plunger was broken.

At this point, we decided to change hotels as the Meridian is close by. Tim went to get the car with the luggage while Margaret went to the Front Desk to close out the reservation and reclaim our payment. The night manager then offered an upgrade to a suite (Room 409). As it was late and we were very tired and hungry, we accepted. While she was waiting, another guest complained to the Front Desk, in front of Margaret, that he had been trying to call room service for over an hour but to no avail. Entering Room 409, the odor of tobacco smoke was nauseating and the room did not have a view of the escarpment as we clearly requested. As nonsmokers, that room was definitely unacceptable.

Seeing that the cleaning crew was finishing up adjacent Room 411, we looked it over and decided that it would be satisfactory. Tim and the bell man checked the HVAC and the bathroom. At this point, we were so tired that we told the cleaning crew to just clear up and go. During all these moves, the Front Desk was kept informed of our moves on their room occupancy computer screen. We asked the bell man to be sure to have room service call us because when we tried to call, the line would ring out with no answer.

Room service did call but we were informed that only three sandwiches were available (~30 SR each) and advised that the buffet was open. We wanted to have a quiet, relaxing supper privately in the room. All else failing, we ordered two hamburgers. When the hamburgers arrived, it turned out that they were made from processed patties. Each burger consisting of two thin (~3 mm thick) round discs on stale buns. By this time, we were too exhausted and disgusted to do anything but sleep.

The next morning, about 08:00, as we were leaving, we discovered that we had inadvertently left a bag with Margaret's extra camera lens in one of the rooms we had moved through. We strongly suspected that the bag was in Room 614. We raised the concern of the misplaced bag with the Front Desk and security. Tim met a security man at Room 616 which was searched to no avail. The current occupants of 616 had only arrived at 05:00 and could not be disturbed until salah (about noon).

Tim then went to Room 409 where the guest graciously allowed him a quick search but the lens bag was not there. All the while, Margaret was sitting in the lobby, waiting near the Front Desk for news of the missing bag, while the night manager passed by again and again. By this time, the day manager met Tim and became involved (it does not seem that he was aware that the night manager was still on site). He offered us a complimentary breakfast, which we declined, as we were focused on finding and recovering the lens bag.

Tim and the day manager then went to another building to review the security videos with the thought that perhaps the missing bag had been carried out by a staff member. On not seeing the bag being carried out, the day manager told Tim to go back to the lobby while he and another man (presumably security) would search the staff rooms.

As we were sitting in the lobby, the night manager came by and asked us if we were waiting for someone. We told him that the day manager and security are searching the staff quarters of the missing lens bag, to which he said, "It is in my office." Now, he knew who we were and the lens bag has Margaret's name tag on it, so the question has to be asked--why didn't he give the bag to Margaret earlier? We took the bag and immediately resumed our journey, well behind schedule. Unfortunately we did not see the day manager or the two security men to thank them for their efforts. We are puzzled by the actions of the night manager and question his motives.

To add insult to injury, several hours later, we received a call asking for the payment for two hamburgers. We believe that the very poor conditions of the rooms, minimal room service, coupled with our refusal of the offered breakfast, more than makes up for the 60 SR bill, which we declined to pay. We note that another hotel we stayed in Abha on this trip, for the price in total, had better rooms, more amenities and much better food than the Ramada at Al Hada. This note closes the matter as far as we are concerned. The experience has defiantly put us off using Ramada sites in the future. We can only hope that our experience will provide some guidance to Ramada on ways to improve the conditions and service at the Al Hada site.

Tim **

It took over 6 hours waiting for an already reserved reservation to a hotel. After checking in at 4pm, we got our room at 9:15pm. The room was so disorganized. Phone, toilet paper, samples of shampoos, soap, etc. all in drawer. They had a no fitted sheet on mattress on bed, only a regular sheet tucked in so when you move around, you are directly on the mattress. We were put on a floor were there was all new renovations and all construction materials everywhere. They never had the rooms ready, not enough working staff to prepare for the amount of rooms they booked for, managers Anna and Charlene did nothing to help with this huge inconvenience to many people. Manager Anna said that she doesn't care if I wrote to BBB or Consumer Protection and that I could write the president, for all she cared. Not professional at all.

We arrived in Pocatello on August 10, 2011 without hotel reservations. A large pow-wow was taking place at that time and several American Indian tribes had reserved almost every available room.

A kind desk clerk at the local Red Lion made several phone calls and obtained a room at the Ramada Inn for us. We had no hesitation because of previous stays at Ramada Inns, and they had the only vacancy in town.

Upon arrival, we noticed that the exterior of the property looked shabby. The grass was not cut, there was trash scattered about the ground, the glass doors in the entry were dirty and some of the vents for the heating and air conditioning appeared to have been kicked in or damaged in some way.

7. Imagine my surprise upon attempting to take a shower that no matter how far I turned the shower handle, no water came out. Knowing that there are many different types of ways to operate shower handles, I attempted to pull out and twist the handle, push in and twist the handle, all with no result. I had to leave the hotel without the benefit of a shower.

I did lodge a complaint with the manager who expressed his sorrow that we had not had a good experience and assured me that the shower did work if you just pulled and twisted hard enough. (I would assume you would have to be strong as an ox to get it on.) As far as the other complaints were concerned, the attitude seemed to me to be one of nonchalance.

I expected from a property bearing the name of "Ramada Inn" to be at the very least clean and functional. I found neither. I will say that the young lady working the front desk in the evening was very kind and helpful but unable to alter the situation. This particular property is doing your image huge damage. I recommend you consider removing your name from the premises.

My daughter, my small grandchildren, myself and sometimes more of my family go up to Orlando to Disney or Universal. Every time we do, we stay at this hotel. On Oct 2010, we went to Disney for one of the Halloween nights. Once again, we stayed at this hotel. The room was terrible. There was mold growing in the bathroom. And it wasn't very clean. The smell of must and mildew was strong. We did know some rooms were newer than others, but we forgot to ask for the newer rooms. This past week, my daughter made the reservations and asked for one of the small suits on the 4th floor. It was an okay room, but again the bathroom was terrible. I do have a few pictures, but I don't see a way to send them. If you would like to see them just email me. We did ask if it was a smoking section, but we were told no, it was not. You could tell there had been someone smoking in the room and the hallway. My grandchildren are very sensitive to smoke, mold and mildew. There was bad rust all around the toilet paper dispenser. The floor looked like it hadn't been cleaned around the edges in a while. There was a tag stuck on the wall of the bedroom, the kind that tells the size of clothing.

Judy **

We checked in to our room, dropped off the bags and went sightseeing. Returned to the room at about 8:00 PM. We wanted to get a wake-up call but the phone was dead. My in-laws in the next room have the same thing, their phone was dead. So, I went to the front desk and was told that 2 weeks ago lightning struck the phone service on that wing of building.

Needless to say, I was extremely nervous about staying in these rooms. I wrote to Ramada Inn customer service and was told this hotel is no longer affiliated with Ramada. But my bill states Ramada and so does the sign on the building. Shouldn't these rooms be closed until the phones are repaired? The rooms were 254 and 256.

I checked in on Friday, the 4th of August. I paid for a room with kitchen, utensils. I arrived at the room, no kitchen at all. I showed desk clerk the paperwork and he indicated that he knew it was an issue, that Expedia was advertising their room wrong. He indicated that they had to call Expedia and they would upgrade at no charge.

Not True. I paid $189 more, while groceries for 10 days stay sat in 98-degree vehicle. I was in town on business and had no choice but to deal with it. They refused to refund! Without penalties, I received second rundown room with kitchen, coffee pot, alarm that didn't work. Every other day, I had to retrieve new room cards because they would deactivate. No utensils were in the kitchen as advertised. Clerk also advised us to go to Target to purchase our own, which cost another 150$ because we had all the food to prepare for 10 days.

The pool was molded green for four days, the hot tub covered with caution tape. Cinder blocks on the roof top, dirty, rundown and falling apart. The people who run the motel live here, came in from conference and there sat a Terminix truck and a guy with chemicals. When asked are you spraying for bedbugs, he stated that he wasn't supposed to tell us because of management requests but gave us a business card as he carted all his spray bottles to a second floor room.

When I complained to the front desk about our concerns, his statement was, "You are here for 10 days and after you are gone, someone else will replace you. You aren't changing anything!" Two prostitutes have been propositioning people in the parking lot. It has been an awful experience.

I will continue to file complaints and provide photographs to all of my business colleagues, etc. because this hotel should be shut down. Thank You!

I had a 4 rooms reservation at ramada hotel San Diego Ca 7/2-/7/3/11.i cancelled it because my friends are not coming 2 days before the date of my check in to the hotel for 4 rooms 2 nights Hotel .com charge me 898.00 dollars when i cancel they respond"' thank you for cancellation, 3 days after they responded i cant refunded you money so sorry your friends cant come,i said why when i have my reservation you have not mention its not refundable if cancelled .my money went down the drain. I was expecting may be 1/4 of my money will not be returned because of cancellation but unfortunate all of it was not return .i dont know it this can stop or they can return some of my money

I stayed in the Ramada and was harassed and solicited for sex by the man at the front counter. His name was "Jon" and he aslo drove the shuttel to and from the airport. I complained to the manager " Alan Chang". Alan said that , well of course Jon wanted sex. That I should expect that if I had the audacity to travel to a hotel as a woman all alone. He said I knew people would be asking me for sex. He saw no issue with Jon soliciting me. He also threatened to kick me out of the hotel if I persisted in complaining. I had to tell Alan I wouldn't complain anymore in order to stay in the hotel. I stayed in the hotel 6/4/ 11-6/9/11.

Unhappy with the appearance when we walked through the doors to go to our room. Walls, carpet, and a very nasty stench was quickly noticed. Opening the door to our room was awful. The stench was so bad we had to have a housekeeper come in and spray the carpet because the entire room spelled disgusting. What makes everything worse is the phone didn't work in either outlet we tried it in. This is unexceptable and I would never send my worst enemy to stay in such a dump. I will never stay at another Ramada in. A motel 6 would be better than the shit I've had to deal with at this place. I have two kids and a wife and I will NEVER bring them back to such a dump.

I also want to note I have to buy new sheets and a comforter in order to sleep on a bed when I have two queen size beds, but will not allow my children to sleep in the other filthy bed. I shouldn't have to buy sheets and a blanket to sleep in a hotel room that I spent a $100 for one night. I might add this is NOT a 3 star hotel as the advertisement states. Very pissed and would like my refund back of $97.48!

I have been employed by this company for almost two months! Every check that I get, I have had problems cashing them because the checks keep bouncing. All the other employees' checks bounced also. We have to wonder how we are going to cash our checks when we get paid. I was told to go to Calabash in Bangor, Michigan to cash them but they won't cash them either due to outstanding unpaid bounced checks they got. The company has had three electric shut offs due to non payment and almost had their washers and dryers confiscated due to non payment also.

They even have outstanding bills that are haven't been paid. They treat their employees with disrespect by treating us as live slaves. They have employees who lie to the guests when things happen due to incident. For instance, when the electricity was shut off, they told them that they were having issues with the electric company. They even have wrong signage in the hotel. There were ants in the kitchen area and had to shut down the rooms due to the ants. They even had to pay the employees out of their personal accounts and took our checks. During the last inspection, they had failed so the employees were waiting for one day to go to work and then saw a sign on the door telling them to go home since they are being shut down. Guests have complained about some stuff which are not working like the internet and cable. The manager and employees said that it will get fixed soon and weeks went by and still those were not fixed and there were much more.

Last weekend (April 29 to May 1, 2011), I spent the weekend with my son who lives in Orlando. On Saturday afternoon around 1 pm, I took my son to the pool and left my gold bracelet and ring inside the room (Ramada Suites) in my book bag. I left the hotel for dinner with my son and then came back late at night. I noticed they cleaned the room as normal. On Sunday morning when I was getting ready to check out, as I started dressing up, I noticed that my bracelet and ring were missing from my book bag. I searched the entire book bag and I couldn't find it. I just found my watch which was not valuable for the thief. I filed the complaint with them but they did not care about my loss. So please, be very careful with this hotel. If someone can help me on this, I will be very thankful. I went to the Orlando police at the airport and also filed a complaint. Thanks.

We travel to Hays at least 3-4 times a year and always stay at the Vagabond Inn or anywhere but the Ramada. But as we got a great deal through Expedia we decided it would be a great change, especially since I am disabled and we know I would be in a lot of pain from the drive and the hot tub would be heaven sent. Did I say heaven? Try the other end of things. First we had trouble closing the curtains, which did not help much closed anyway because of all the holes in them. Then when getting ready for a shower I noticed the dog (yes dog) footprints on the matt in the tub, the ceiling was falling down and the mold finished off the ambiance. Let's not even talk about the stained carpets, lack of bedding, holes in the walls and the broken down bed.

Thank goodness for the hot tub; that being that my hubby, a maintenance engineer at a hotel in Vegas, we know will be about 95 degrees, right? Wrong, maybe 65-70 and was just a shade warmer than the pool. Do not stay at this hotel. When we asked for the tub matt to be replaced the maintenance person brought the same stained matt back to our room to re-install! Really, what a joke! I remember years ago when Ramada meant quality now it means crap. Thanks to the lack of a hot tub, that was actually hot, the pain never did back off and I spent most of our 3-day trip taking pain pills and staying in bed instead of spending it with our 86-year-old father for his birthday.

I received a call on Monday, March 21, 2011. They gave me a big spiel about winning a cruise from Florida to Bahamas. They gave me a code to use in case I received a call from Ramada. I gave them my e-mail address and phone number. Tonight I received a call from FBC-Ramada phone # 1-877-453-0595 telling me and my family won a trip to Florida, Bahamas. They then wanted my husband to get on the phone so he could tell us both what we had won. Before he went any further I asked if at the end he would ask for my credit card number and he said he wanted to talk to both of us and I said if you want my credit card number I am not interested. He then hung up.

We live in Oregon and at least once a year we travel to California and make this inn our first night stay. When we were there I took in a sack of my food because I have to eat gluten free. When we left the next morning I forget my sack and thought I just lost my food. But to my surprise when we got home I got a nice letter from them saying they found my food. I called and told them if they could send it to me I'd be glad to pay for the postage. Everyone at this inn is always so nice and willing to help you in any way they can. We will stay at Rolling Hills Inn whenever we travel to Southern California. It doesn't hurt that there is a casino right there.

My sweetheart and I had a night stay at the Ramada on January 2nd, 2011. I awoke at 7:00AM and discovered bedbugs in the sheets. I called the front desk for help and was told that the manager would be the only one who could assist and she (Erika) would not be in until after 9:00AM. I asked if they could do our laundry so I could not take the bugs with me and I was told it was against the law for them to do my laundry. I brought a blood-gorged bug to the front desk with the laundry and the desire to at least have our night stay refunded.

I had to wait until after 9:00AM to get any action. Erika demanded to see the bites on my girlfriend. She finally gave in to wash our laundry and after arguing with her that we should not have to pay for our experience, we left after 11:00AM (finally). She will not return phone calls. She and other staff saw the bugs, but were more concerned about the room than taking care of us customers.

It was late when we arrived. I checked into the hotel with no problems and went right to sleep. The next morning and every morning, I went to visit my girlfriend and I found that if we tried to take a morning shower, it is best to be early because there was no hot water after approximately 10:00am.

The walls looked like there was water damage at one time and the repairs consisted of just updating the wallpaper. The sink in the bathroom had black mold around the caulking - where there was caulking left. We were startled at an alarm on the microwave at 6:00am and it took us about five minutes to figure out how to stop the beeping.

We were scheduled to stay for a week of nothing but a week of suffering with no hot water. We went to this hotel because the WiFi service was available and which only worked on the weekend and that was just at lucky times in and out when it wanted to work.

I was paying for a room that was not even considering a week of spotty service. When we went to check out, the gentlemen was asleep on the couch and told me to just leave the keys on the counter and he will take care of it later. He didn't even to bother to get up. What kind of service is that for a well-known hotel? I feel that I paid for a service that was not properly provided for.

I stayed there last weekend for 3 days. It was a nightmare. I had to switch rooms twice because neither one had heat. My wife and I were unhappy with our stay there. We were told that we could not get a refund. We had to stay at the Ramada Inn. We wanted a refund. We're totally unhappy.

I checked into the hotel approximately midnight on September 27, 2010. I requested a non-smoking room. The room was a smoking room. I was so tired, I just wanted to get to sleep. I went to sleep and woke up approximately at 3AM in the morning. I was sick to my stomach and the smoke has irritated my eyes, throat, nose and stomach. I got up because I was sick. I turned on the light and found that there were all types of bugs in the room and restroom. I took telephone pictures of the bugs. I checked out around 6AM and asked to speak to a manager. There was no manager available and left my phone number to be contacted. The room was to be a fifty nine dollar charge. I received my card statement and was charged $92.21.

The manager did call me two days later and said he was sorry and wanted to give me a 10% reduction. That was very unsatisfactory for 2 hours of sleep in a smoke-filled room and a bug-infected room. I want my money back and payment for their lack of consideration at the location when I was there and during the follow-up. If there was a telephone number for the franchise owner, I would explore some options. But I can not get an answer from anyone, just recordings.

My family arrived at Ramada Inn St. Louis Airport on August 10, 2010. It was 101 degrees in St. Louis when we arrived. We checked into a hotel room at the front desk. When we pulled around to the side of the building to bring our luggage in, the rear door was not secured and anyone could walk in off the street. The halls smelled of mildew and stench. After arriving to the room, we found the A/C not working. Attempting to let the A/C blow, hoping it would cool off eventually, I called the front desk and made the gentleman who answered aware of the problem. I told him that we were going to go out to dinner and would return later.

His suggestion was to let the broken A/C blow while we were gone and he would have maintenance look at it. Then if it wasn't repaired by the time we got back, he would change our room. We returned to the hotel to find the room still hot and my son's brand new sneakers missing. I called the front desk to make the gentleman aware of the hot room and the missing shoes but he was off shift. I spoke to his reliever, a woman who assured me that the missing shoes would be looked into and that we would be moved to a new room. So, we moved to a new room and as my family got settled in, I went to the front desk to lodge the complaint about the missing sneakers.

The woman at the front desk asked me several questions, as if suggesting that I had forgotten to lock the door or had not brought the sneakers in the first place. I insisted that the door was locked and I was fully aware of the sneakers in the room prior to leaving for dinner. She said that she could check the room log and that she could tell me if anyone had been in the room while we were out.

She asked me to have a seat while she went through a door and "checked the logs." I decided, instead, to walk down the hallway to see if the hotel's complimentary computer station was working. It wasn't, of course, so I returned down the hall, only to find the woman at the front desk, who was supposed to be checking the room log, goofing off in the hall with another employee. She didn't see me as she slipped back into the office from the side door and proceeded to the front desk to tell me that the room log showed no sign of entry.

It's obvious to me that she didn't really check the room log. It's also obvious to me that the gentleman who knew me and my family would be out to dinner and the maintenance department were the only people to have access to the room and our schedule. The theft of my son's gym shoes was an inside job. I returned to our new room to tell my wife that we were being taken advantage of and found her and my son loading the luggage tow because the center nightstand in the new room was literally crawling with ants.

We immediately checked out and as I asked for the lady at the front desk's name, I was told just to give the date of the incident and the shift if I had any further complaint. This was the worst experience I've ever had in any hotel. I complained to Hotwire.com where I booked the room and they had no solution to offer. They claimed that the hotel rating changed after we arrived and they apologized for not making us aware of the change before we arrived. They said that they couldn't refund the money from our stay because although the experience was bad and customer service was poor, we had at least stayed one day.

Ramada Inn has done nothing, to date, to resolve this unfortunate incident and have made no effort to compensate us for our valuables being stolen. The hotel was not secure as advertised and the staff was in no way professional or courteous. Hotwire misrepresented their rating system and the hotel they endorsed was not up to standard--they stood idly by. I will never again use Ramada Inn or Hotwire.com for anything.

Initially, back in approximately 2006, I entered a 'draw' for a Florida vacation and cruise for 4 people. When contacted, I was told it was not a free vacation, but rather, a promotional advertisement for a cheap vacation at 1/3 of the normal cost of a vacation of this sort. I understood, and agreed to sign up. I was told the package was $1,600 and I needed to pay $800 upfront, and the remaining $800 when I booked the trip, which was supposed to be taken within 18 months. So I gave them my credit card # and they billed me for the initial $800.

A few months later, I found I wouldn't be able to take the trip within the time frame I was given, so I presumed I forfeited my deposit. Many months later, I received a call from Ramada reps asking why I hadn't booked the trip. I explained. They told me the time frame could be extended, but I explained I was no longer interested. They reminded me my $800 deposit would be forfeited and I told them I understood, it was a lesson learned, but go ahead and keep my money.

However, throughout the past 3 - 4 years, I kept getting sporadic calls from Ramada, trying to get me to book the trip, even though, supposedly, the time frame for doing so was long past. Some of the various callers would say there was no time limit to begin with, others would say they would make a special deal for me and extend the time limits. Each time, I told them I was no longer interested, keep my $800 deposit, have a good day, goodbye.

Lately, however, the calls have escalated. One particular night, I was subjected to what one could only call abuse. I was told by this 'gentleman' that I would be sued for the remaining $800. He told me that technically Ramada pre-paid the vacation for me, and that whether I took the trip or not, I was liable for the remaining $800. I told him to send me a bill, which he did not find amusing. He had an answer for everything. He demanded I give him an updated credit card # in order for me to 'settle my debt'. I told him, again, put it in writing, send me a bill, outline everything that has transpired and I will take it to a lawyer to look at. I knew he would do no such thing, because it was fraudulent from the beginning. My problem now is that every 2nd night, the phone rings, it is always a "Florida" number and I just don't answer the phone!

I used the hotel iron to press a pair of designer custom tailored slacks and they were scotched due to the iron that was defective. I immediately contacted the supervisor on duty and demonstrated to him the temperature that I used to press the slacks that is, linen temperature. As a result, the supervisor apologized and replaced the iron and an incident report was filed. The supervisor on duty agreed that the iron was defective. I was assured that the slacks would be replaced. I called today to check the status and I was informed by the manager who is Paula **** that there wasn't anything wrong with the iron in order to get out of paying for the slacks. I have copies of the incident report and pictures of pants, etcetera. I lost a sentimental item as a result! The slacks belonged to an Armani three-piece suit that valued $750.00 which came from Iraq!

On Sunday (08/01/10), my family and another family checked into the Ramada Gateway Inn at Kissimmee, FL. We were there long enough to check in, go to our rooms and unpack. We decided to go down the road to get a bite to eat and were only gone approximately 2hours. When we got back, our rooms and 3 other rooms down from us were broken into. We had approximately $1600 worth of things taken from us along with some things that cannot be replaced. My friends had approximately $1400 worth of items taken from them. I do not know how much was taken from the other rooms but apparently there was a lack of security given to us and our rooms. We were assigned rooms at the back of the hotel were there were no cameras and no fences.Their were no safes in our rooms and if the hotel had one for us to use, we were not made aware of it.

We filed a report with the hotel security which only got out of their automobile long enough to tell us to fill out said report. We had to walk back over to the automobile they were in to give the report back to them at which time they left. They, hotel security, did not give us a copy of the report nor did they tell us what steps we needed to take if any to resolve this matter. We also filed a report with the local Sheriff's Dept. The local sheriff's dept. arrived approximately 30 to 45 minutes before the hotel security. The hotel security did not question us, etc. All they ask us to do was fill out their report.

When we asked for a copy of the report we filed with the hotel security before we left, it took us around 4 hours to get it and had to go over to the sister resort to do so. Then all the report turned out to be was an actual copy of the handwritten report we filled out along with a pre-fabricated cover sheet that all they had to do was write in our name and a couple of other things. The security office come to find out was not located at the hotel itself, but at it's sister resort located about 2 minuts from our hotel. We were treated awful by the hotel and to this day, we have not even received an apology or any helpful information in how we can come to a resolution in this matter. All we are getting is the run around from them.

They have handled this situation as if it never happened. What was supposed to be a fun-filled vacation for me, my family and friends turned out to be one awful time and it started when we checked into The Ramada Gateway Inn.

It's too bad that the Ramada name was sold out to Pakistanis. They have filthy room and moldy shower. The no smoking room smelled like smoke. The patio door is sealed shut and unopenable. The sheets felt wet due to all the windows sealed shut in the entire motel. It cost over $90 per night for a really bad place. Shame on Ramada!

We were told we were going to be staying in a first class Ramada, 5 miles from Disney. We arrived at the first Ramada where the customer service rep told us we would be staying, only to find out we were staying in another Ramada which was at least 20 minutes from Disney. The Ramada was no more than a 1-star hotel with extremely rude desk and restaurant employees.

The rooms were filthy and the sink leaked. There was mold on the ceilings and the shower head was dirty and full of mildew. They also claimed we had "free meals" with our stay. Well, "free" meant we had to pay some kind of hidden fees in the name of taxes and whatever else they called them. The meals are another story, it's something I wouldn't feed my dog!

My husband asked if they had real eggs and the restaurant worker said he wasn't waking up early enough to crack that many eggs to feed us! Needless to say, this whole thing is a scam. We were guaranteed the "vacation of a lifetime" that would surpass the current timeshare that we owned. During the timeshare presentation, we realized it was a timeshare we were already members of. We could have stayed there for much less and in more liveable conditions. We will never stay there again and will book our own vacations.

On Friday, July 30th, I along with four other people were moving from Springfield, MO to Louisville, CO. We were in three separate cars, and one of our cars arrived in Hays, KS ahead of the other two.

We needed to find two hotel rooms that would allow pets, since we were traveling with two cats and a small dog. Most of the hotels in Hays had no vacancy that night, so I was calling hotels in the area in tandem with the members of our party that were already in town. I got a hold of the Ramada Inn in Hays, KS and reserved two rooms at around 10:30 pm Central Time. Since the hotel was busy at that time, I did not receive a confirmation number for my reservation. I received a call from one of our companions already in Hays informing me that she had already booked a room at the Baymont Inn and Suites.

I called the Ramada Inn in Hays back at approximately 10:35 pm Central Time, approximately 5 minutes after making the reservation, in order to cancel the reservation. I explained the situation and was told that my reservation was cancelled and my card would not be charged. Once again, I was rushed off the phone without receiving a cancellation number.

While reviewing the recent activity on my credit card on Monday, August 2, I found a charge from the Ramada Inn in Hays for $90.83. I immediately called the hotel and was transferred to the voice mail of Jeroy, who was the account manager at this particular hotel. I left him a short message explaining the situation and gave him my phone number. He did not call me back, so I called again the next day, and once again left a message with Jeroy. Again, he never called me back, so I called the hotel a third time, this time inquiring when Jeroy would be in so I could speak with him directly.

I finally got a hold of Jeroy, and he told me he would look into the situation and call me back. Once again, he never called me back. The next day I was quite frustrated, so I called the hotel and asked to speak with the general manager. I was given the cell phone number of George **, who is the general manager of the establishment. George initially offered me a free stay at the Ramada, which I rejected since I seldom travel. I told him the only thing I was interested in was receiving a full refund. George took my information, including my credit card number, and told me he would call me back. He never called back, so I called him the next day. He said he would need to speak with the account manager, Jeroy, with whom I had already spoken.

By this time it was Friday, and I had been calling the hotel every day since Monday, being told I would be called back but never receiving a call. I called the manager, George **, once again today, Saturday, August 7 and told him that if someone did not call me back, I would be calling him again. He assured me I would receive a call within 5 minutes. No such thing happened, so I called George back and he had me speak with the account manager, Jeroy, with whom I had already spoken,

Jeroy looked for my information and said he could find no record of the charge. I assured him that the charge was on my credit card activity and he suggested that I contact my credit card to dispute the charge. I told him I would do so, but I would have preferred to have known this information when I first called, instead of spending nearly a week calling their establishment and never receiving a return phone call.

I called Ramada's corporate customer service line and made a formal complaint about the manager at this establishment. My credit card issuer is investigating this charge and hopefully will issue a refund. I would have appreciated better communication on the Ramada Inn's side, instead of getting the run around and being told I would get a call back and never receiving one. It should not have been my responsibility to initiate all communication because of a mistake that was made on their end.

This is in regards to a hotel booked through the internet, where I was charged a hotel reservation fee at the time. When I arrived at the hotel, after waiting in line for over an hour, the receptionist took my American Express card and charged both rooms again, when one room was already paid for (I had to dispute the charge on my card to have the double charge removed). During our wait to check-in, there were customers complaining about "bed bugs," others were very upset that the manager would not come out, however, I just continued with my business.

When we went to the room, our room access key did not work. We went back to the front reception then went back to the room outside and waited for about another 40 minutes or so but then we had to leave because of a prior engagement. Upon returning later in the evening and gaining access to the room, I noticed a foul odor and the deplorable conditions in the room, to my disbelief the commode was very dirty. It appears not to have been cleaned (I have pictures). I was appalled at how filthy the room and hotel were but was not able to leave because we would've had to make arrangements to stay elsewhere and it was late in the evening as our group had three kids (two 11 year olds and one 9 year old).

The following morning, my daughter went to the pool which was by far filthy (pictures available). She didn't spend much time in after noticing the scum and crud on the sides of the pool. We then went to have breakfast and the ceiling was leaking over our table. As I went to check-out, I found there was an extra charge for dinner for the day before on my invoice when I had not checked-in. The receptionist had some issues adjusting but finally took care of. At this time, I requested to see the manager because I became concerned that my daughter's asthma was triggered by the dust and filth in the hotel. I waited for about 45 minutes and I asked the receptionist for the manager's business card because we were on a schedule to leave.

I called on several occasions but did not get in contact with the manager (Ms. ***) and there was no voicemail set up to leave a message, as you can see by my email sent twice to ***@***.com on 2/25/2010 and 6/4/2010. I went a step further and emailed Betsy ****, Senior Vice President, Marketing and Communications at ***@***.com, who I received no response from either. However, shortly thereafter I received an email regarding my recent stay, that I responded to twice I had attached pictures of the room conditions and did not receive a reply either.

I was advised by a colleague to dispute the charges on my credit card which I did and the Ramada Maingate West replied to American Express Credit Card disapproving my request stating that I had stayed there and did not notify or contact anyone about my concerns. I finally submitted my complaint through your organization as it seems that I've wasted enough time on this and it's common practice of this location to deal with these complaints. However, I still feel the need to address the health and safety hazards of this location, the hardship on my daughter who became ill and ultimately furious that there is such a disgusting location in the Orlando area where there are flocks of tourists from all over the world.

In closing, I did attempt to contact the hotel Manager several times, in person and calling with no response. I sent an email to the Senior Vice President, Marketing and Communications, with no response and also replied twice to ***@***.com with no reply. This has taken well over 60 days because of their lack of responding to customer concerns. The only responses I've received have been through American Express Card services (hence, first time I've ever disputed a charge) and through your organization the BBB.

Being a retired U.S. Army soldier, I've traveled the world and to say the least, this is the first time I have ever complained about a hotel being so filthy and disgusting. Because of this issue and how it has been handled, I will no longer choose Ramada hotels ever because of this shocking experience. I filed a complaint through the BBB and Ramada had offered a complimentary 1 night/2day stay in this disgusting place. Ramada refuses to take responsibility by stating that this has been over 60 days (our stay was in February 2010), this dispute has been going on for over 60 days because of the way they are handling this.

I booked 2 rooms for 2 nights, last minute via Hotels.com. I should have known better when it said "non-refundable" due to low rate; the low rate is the room and the people who run the place. I arrived late evening and dropped things off in the rooms; the smell was similar to a kennel. I told manager the smell was bad. He seemed surprised and said he would fix it. I came back after seeing some sights, the smell was no better (used a can of Lysol so we could even stay in the rooms) but it was too late and we were too tired to leave.

Though we paid for 2 nights, the family said they would not stay another night under no circumstances. When I checked out, the manager told me we had paid for 2 and it was non-refundable. I told him how nasty his rooms were and the I would report to Hotels.com. He assured me that he would tell them that we had to leave early due to family emergency and that is the only way we could not be charged for second room. He lied. In fact,we had chosen to stay there because all hotels this close to River Walk were higher but since we paid double for a second night there was no way we would use, we paid more than for a good room. Never stay in this dump. Hotels.com has been informed and has not responded.

My husband and I stayed at this hotel on July 2 with a group of people attending a wedding in Newburgh. We checked out around 8:30 am on the morning of July 3. The night of July 3, I went to take my contacts out and put my eye glasses on. I realized that I left my eye glass case with the glasses and a pair of earrings in that same case on the brown coffee pot on the bathroom counter at the Ramada. I had done a quick check of the bathroom before I left but because of the eye glass case being the same color as the coffee pot, I overlooked it.

It was about 11:30 pm that night, I immediately called the hotel and spoke with the desk clerk who said that as far as he could see, no one turned in a pair of eye glasses. He said to call back at 10:00 am in the morning because by then, housekeeping could be questioned about it. I spoke with another clerk and he said that he would check with housekeeping and call back in two hours, which I did and he told me that he checked with housekeeping and no one had turned them in.

I asked him if anyone else was and had occupied that room since we vacated it, he said no. So, I find it hard to believe that no one, especially the housekeeping staff, found my eye glass case containing my prescription eye glasses and black pearl earrings. The manager wasn't in that day, so I couldn't talk to him but I called a few days later (I was still on the road and away from home) and did speak with him. He told me that I was probably mistaken and I misplaced them and the hotel was not responsible for lost items. I told him I didn't lose the item but forgot the item at his establishment and that his staff should have (and probably did) found the eye glasses and earrings but they didn't turn them in like they were supposed to. I tried to reach the Ramada Inn Corporate headquarters and wrote a complaint on their website but haven't heard from them.

Needless to say, I'm livid about the dishonesty of this hotel staff. The prescription eye glasses will cost me $400 to replace. The black pearl earrings were a gift to me but they are worth at least $100.

I made reservations at Ramada Limited San Marcos through Priceline. When I called them to ask for 2 Queen beds I was told it would be an addition 30% for the price of the room. When I stated that this is fraud since Priceline did not state there would be additional cost to asking for room type, the manager said it's not Ramada's web site making the claim but Priceline, when I complained to Priceline, they said it's not Priceline charging extra but the hotel. I have made reservations through priceline before and the hotels have given me the beds I ask for with no cost. What Ramada is doing is fraud by promising a room but then charging extra for it.

Our daughter was graduating from college in May so we made reservations at the Ramada Conference Center in Tallahassee, FL in September for rooms for our whole family, many whom were flying from across the country. Now close your eyes and imagine you and your family, including your mother-in-law, driving up to a Ramada Conference Center, where you have had confirmed reservations for over six months and there is a closed sign on the marquee. To make matters worse, there are no more rooms available in the entire city because after all, it is graduation weekend.

This is exactly the situation that we were about to find ourselves in less than two weeks from the date on this letter. Why? Because Ramada closed a large hotel and decided that it was not in their best interest to inform all of the registered guests. The only reason I found out before the car pulled up to the deserted parking lot was because I actually needed to cancel one of my rooms and I called the hotel to do that. The number was disconnected, so I called the Ramada reservation number. Can you imagine how livid I was when the person I spoke with could not find my reservation, could not reach the now defunct conference center, could not tell me when it closed, could not tell me why I was not informed by Ramada, and could not get me a decent price on decent rooms for my daughters graduation in Tallahassee, Florida on April 30th.

Oh no, the only rooms that Ramada could find me were at the Super 8 Motel at three times the rate I had reserved at the Ramada Conference Center (over $200/night for the Super 8, that's just wrong). So even though Ramada had caused the problem, they had no desire to offer me a reduced price on those absurdly expensive rooms at a low-end motel in their chain. So I called AAA, where I had actually made the reservations and they called Ramada, which promptly disavowed any responsibility in this fiasco because this Ramada was independently owned. I'm sorry but it had the name Ramada on the sign. It was, at the time I made my reservations, listed on the Ramada website. It was a Ramada.

I don't care who owned it. Ramada has responsibility to notify reserved guests to alert them they shut down a facility. This affects people's lives. Ramada single handedly ruined all of our plans and could have turned a wonderful celebration into a catastrophe for us, as I'm sure it will be for all of the people who drove up to the closed hotel on April 30th. This is a nightmare that should never have happened. There is just no excuse for not notifying guests. If I had known, I could have at least had a few months to find accommodations. I will never stay at a Ramada again and I'm telling everyone I know, in every way I know, to boycott this hotel chain. I sent the corporate office a letter and they called me to tell me the only thing they could do for me was to provide the name and address of the people who had owned it. "Feel free to call her with your complaint!" But Ramada didn't even offer me a free night at another hotel just to say "We value you as a customer." What a crappy operation they run. It's quite obvious they don't care at all about repeat business or customer satisfaction. Boycott Ramada!

A friend and I tried to make a reservation online, one month in advance, to this hotel and received an error message. We contacted the hotel and were told that the original reservation did not go through and we were advised to make another one over the phone. So we made the reservation this time in my name just to be sure. We arrived at the hotel and were checked in, everything about the hotel was below average. We checked out and paid our bill. A week later, I noticed an additional charge for $205 made to my account by the Ramada Limited.

I contacted them several times and the manager said that he could not find any record of the charge being made. So like any financially responsible person did, I filed a dispute with my bank over the charge. A month later the hotel contacted me stating that the charge was made for a no show on the first reservation that we were told did not go through. Since then I have contacted the hotel and they believe the charge to be valid.

This is a very unfair business practice considering we were not contacted about not showing up for the 1st reservation and were not informed of it when we arrived. I believe this to be very poor customer service especially to someone who has spent an excess of $700 at the business already. I would recommend never staying at this location or at any Ramada chain for that matter considering that the corporate office has no control over the business practices and financial situations of the individual hotels.

Because of a family crisis, I had to fly to Dallas. Not knowing where to stay, Travelnow.com phone number was given to me. I needed to stay at a hotel close to a certain area. In talking with your representative, she told me about a Ramada Inn 1.5 miles away. She said it had shuttle service, which was very important, 24 hour dining room, etc. When I got to the airport -- no shuttle service at all, when I got to the hotel - no dining room - a continental breakfast which shouldn't have been called continental. No one else was there, very few people staying at the hotel. The hotel parking lot was shared with a Denny's 24 hour restaurant which had activity going on all night long. Having to take a taxi back and forth each day got to be expensive.

I guess my complaint can go on and on but I would like to suggest that you check out some of the properties you represent. I am a senior traveling alone and this was a very bad experience when it wasn't safe to leave the hotel. The management in the hotel was very nice and they really tried to keep the hotel clean but had no control over the parking lot traffic situation.

Then when I had to check out early. I was hit with penalties. When I first got to the hotel I called one of your agents -- could barely understand her and after listening to me, she offered me a $40 voucher for the next time I booked through your company. Would appreciate hearing from you.

We checked in at about 10:15. We got our luggage and kids settled in the room and noticed that the light by the sink/vanity was burned out. So I went to the front desk and asked them to come and change the light bulb. The manager on duty, Matt **, came down to verify that the light was burnt out and returned to the front desk area to retrieve a light bulb. When Matt ** returned to our room (room 107) with the light bulb, he did not know how to remove the old light bulb so I had to show him how to get the old light bulb out and then had to put the new light bulb in. The manager on duty, Matt **, didn't even know how to screw the light cover back on, so I had to do that as well!

As we were about to get the kids in the shower, Colleen noticed mold everywhere in the bathroom! The entire shower head was covered in thick mold! The shower curtain was obviously ignored by the cleaning people as well, as there was mold covering the shower curtain too! I went to the front desk and let them know that mold is unacceptable and that we need a different room with no mold or that we would pack our stuff and go across the street to the Days Inn that was half the price of the room at the Ramada we picked. We paid the extra amount, assuming that because of the Ramada name, that our hotel would be at the very least mold-free! Unfortunately, that was not the case and we were extremely disappointed.

Once the manager on duty, Matt **, returned to our room and we made him aware of the hotel's mold problem, he offered us a new room and 10 dollars off our bill. We agreed to change rooms and discuss the bill with him. Both the rooms ended up having damp carpet as well! I would assume that mold is probably growing under the carpet as well. OSHA needs to be sent to this hotel and verify that this place is safe to stay! To my horror, the manager Matt ** put us in room 111 without even checking! I know he didn't check the room because if he had, he wouldn't have put us in another room with mold in the bathroom! I am a Wyndham Rewards member and I was absolutely appalled at the rudeness and laziness of this so-called manager on duty! I returned to the front desk to discuss the bill and rate for the room because of this nasty experience, because Matt ** told me to come up to the front desk.

As I approached the desk, I noticed that the manager on duty that had been rude and trying to brush off the mold issue in this hotel was in street clothes and walking out the door! I was, as anyone would be, upset at the fact that this so-called manager was not going to finish with the complaint since he knew what was going on! Now, I had to start all over with a new employee and re-explain the entire situation to him. We ended up staying in room 111 because of the lack of moldless bathrooms! The service that we received from the first manager on duty, Matt **, was absolutely rude, disrespectful and inappropriate! Our entire stay was disgusting and something needs to be done with the mold situation at this hotel.

Mold is a huge health risk for a company and is completely unacceptable! Mold makes people extremely ill and we chose a hotel that cost more money to avoid disgusting issues like this. Then in the morning, I went to grab my kids some breakfast and juice. The juice coming out was all water! To say the least, this hotel is disgusting and I would never stay there again or recommend any Ramada to anyone because of the treatment we received at this hotel! We do a lot of traveling for business and pleasure and will avoid Ramadas from now on. I am extremely disappointed!

I was traveling from Texas to Georgia to see my parents. It was getting late, so instead of driving straight through, I stopped in Selma. Never been there before. My GPS gave me the hotels in the area, and the only one that looked decent from the outside was the Ramada Inn. The lobby looked decent too. Well, when I checked in, I said one night and I was leaving early in the morning. So I paid for it with my Visit debit card. The in-between was that it was disgusting. I hardly got any sleep for all the noise. So I left the next morning later than I had planned, around 10 am.

Two weeks later, my bank statement shows that they charged me twice for the same night. I called my bank, and they said the hotel would be responsible for correcting it. So I called the hotel. The assistant manager Lulu saw that it had been charged twice and said they would take care of it. Never heard anything, and my account had not been credited. So I called again, but no assistant manger or manager was there. I called again; the same thing. So the next day, I called again and spoke with Lulu, who then proceeded to tell me that the desk clerk said I had checked out late and that supposedly the checkout time is 11 am. I left around 10 am.

I researched reviews online to find that there were other guest who complained about the same thing. It appears to me that they are stealing money from the guest and make excuses to do so. I have filed a complaint with Wyndham and will proceed further. I will force them to return my money. But for any one who plans to lodge at a Ramada Inn, I suggest you read the reviews. I have never seen so many bad reviews against one single hotel chain, though it is a franchise and is only one of a number of chains by the Wyndham group.

I booked my stay on line because I thought all Ramada Inn's would be good. Wrong. I went to check in at 4:30 PM on 2/25/10 and was told my room was not available come back in 45 minutes. Went back at 5:30 was told no rooms available but they could give me a suite. The suite had bugs in it and smelled of mold and when my granddaughter tried to sit on the couch because she was to sleep, there were bugs came out and it was covered with smoke and burns.

I want some kind of information on how I can get the Ramada Maingate reprimanded. Please advise. Asthma attack had to use inhaler several times and could not enjoy my vacation.

I checked in there on Feb. 7, 2010 and checked out on Feb. 21. In the middle of my stay or so, a personal belonging that I kept on one of the bed tables along with a sleeping mask disappeared. The mask was still there but a small plastic box containing very special ear plugs wasn't anymore. This box was big enough not to get sucked into a hoover and I looked everywhere and didn't find it.

I talked about the problem to the house-keeper who did the room on that day (two days before) and she told me that it wasn't her who did the room on that day. So I informed the front desk about what happened and they told me they didn't find it. The next day, when I got into my room (#321) in the evening, I found a dirty cleaning cloth right in the middle of the floor of the bathroom. Also, I saw that a new roll of toilet paper had been installed on the little rack but I discovered the tube of the previous roll right in my personal toilet bag that I was keeping on the tablet of the washroom. I was pretty startled by that and began to think that something was wrong. I informed the reservation manager who apologized.

Last but not least, I found my good headphones with the comfort headband tore off just before I left. All those actions were very intimidating and were to me signs of contempt. I came back home very perplexed and disappointed about my stay there. Two years ago something of that sort happened when I've been trapped in an elevator located just behind the front desk. I turned the danger signal very fast and it's only 10 or 15 minutes that someone got me out of there.

The girl at the front desk who was there this year too didn't seem more disturbed by that incident than if she would have been by drinking a glass of water. I said to her that she should apologize which she barely did. That same person told me that I had to pay cash for my outside calls from my room on the day I was checking out and I complied but when back home and received my credit card bill, I was charged for those calls again so I've been paying $110.00 instead of $55.00. I like this hotel but with all those dishonest and hostile actions, I should maybe not go back there despite the kindness of other employees. I would like to see those outpoints corrected because it ruined my vacations in terms of being deceived and unhappy instead of being glad about my stay like last year. This was immoral and unprofessional. It took nerve to ask me to pay for my phone calls again. I let you decide on what action you should take to repair this injustice.

My husband and I booked a room online for the Valentine's Day weekend, Feb. 12 thru Feb. 14, 2010. Due to unplanned mishaps, we arrived on 2/13/10 approximately 3 am. As we walked toward the elevator, we noticed how dingy and dirty the hall and floors were. We went to our room turned on the heat (it was extremely cold) and prepared to take our shower. The towels looked as if they were left from the previous customers but hung up for our use. We called the front desk and spoke with the manager on duty. We requested towels but were informed by the manager that we could not get any towels until we use the ones that were in our room. We were very upset but didn't make a scene.

We left the hotel around 8 am and went over to Walmart to purchase towels and other things. We didn't return to the hotel until 2 am the next morning. When proceeding to the room, we were astounded that the halls weren't vacuumed, but as we went inside the room, our beds hadn't been made, the room hadn't been cleaned, the towels were still on the floor and in the bath tub.

This is when we became livid! We called and spoke with manager again and explained to him the inhumane nature of our room. He was very cold and unconcerned but gave us a ridiculous excuse. He told us that since we checked in so late it counted as if we were there one day and they do not clean rooms on the first day and all he could offer us were some towels but we would have to come to the front desk to get them because no one was on duty to bring them to us. We requested another room but he insisted that there were no rooms available. We hadn't asked for our money back, but he made it clear that they gave no refunds and this was all he could do. We've called Ramada about this and informed them that we took video footage of our room as well. We have not heard from anyone from the Ramada. We were duped out of our time and money. I want to save everyone I can from this nightmare hotel!

Did you know that this hotel does not have a GM for almost a year? They have been telling employees to say that Jose is still the GM. The employees are told to put the calls to Paco or let it go straight to Jose's old voice mail. They also pick out rooms when they know that an inspector is coming and have the housekeeper clean them real good, because guest are always complaining about bugs, odor, sheets not being changed, theft by housekeepers among other problems. But I am sure working without a GM and making your employees lie about it is not right. To the company, my question is; is that GM still getting paid if he is suppose to still be there?

I had booked the hotel for three nights thru hotels.com, there was a mixup made by hotels.com and when i arrived at the hotel i was informed that i was one day late and was considered no show, and all the money i had paid for 4 days has been confiscated, and if i wanted to stay in the hotel, will have to pay for the day i was there, i asked them, you have already been paid for three days, why i should be paying again, sorry that is the way we operate, and hotels.com did not do anything either.

Only this chain RAMADA inn is the issue, i have been staying in hotels for som many years, never ever i had a problem with any of the hotels, this is the only chain, some how the management has no ethics or honestly left in them, they are willing to rip you off, any chance they would get, forget about any apologies. they were not even there, and the front desk personnel were so rude,

i guess they have been doing a favor by renting rooms to the guests, who actually are paying for there rooms, in a way paying there salary, this kind of management is very good for the trucking industry, may be the management should think about a new business line, whose they may need it, if they keep this kind of a behaviour

Also upon check in there was a church group complaining from Alabama of roaches and other bugs in their rooms which were on the bottom floor. two family members had to stay home due to getting bit on the face come Monday after we left the hotel and since they work with the public. I did inform Roxanne the hotel manager she did state she would have maintanence take a look but that hotel needs to be shut down and rebuilt. nothing seems up to code and the hotel manager didnt take my concerns so serious thats why i'm complaining here. We couldve have been all reimbursed or at least one room. nothing was mentioned or offered by the hotel after speaking to the manager. I will never stay at any Ramad inn again. Thank you!

s report.

ripped off and treated like crap.

I am writing this letter to inform you of my dissatisfaction. I attended my Family Reunion August 7-9, 2009 at the Ramada Inn 631 Skyland Boulevard East Tuscaloosa, Alabama and I found your employee, Pamela S to be very loud, not polite, unprofessional and rude to my family. Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems.

This error put my sister in a difficult position. She reserved a wheel chair assessable room and she could not get one. She was unable to use her wheel chair because your employee gave her a room upstairs. This caused us considerable inconvenience.

Could I please ask you to look into these matters - not only on my behalf but also on behalf of The Caldwell Family. I look forward to hearing from you.

I made a reservation at the Ramada Hotel on Feb 26, 2009. I called the hotel on June 17th, to cancel my reservation. The rep informed me that the hotel was non-cancelable, non-refundable. I explained that when I made the reservation, I did not see that information listed anywhere. She told me the manager would call me. No call from the manager. On June 19th, my credit card was charge $170.64.

I called again on June 19th to ask why my card was charged. The gentleman told me that the manager charged my card, there was nothing he could do and that the manager was going to be out until June 23rd, at which time, he would have her call me. No call from the manager. I called again on June 23rd, and spoke with Tamara. I explained the situation once again and she told me she would leave my message with the manager. No call from the manager.

I called again on June 25th and spoke with Blanca. I explained the situation; she told me she would leave a message with the manager to call me. No call from the manager. On June 26th, I receive an email from T. S. Hoffschneider (General Mgr) explaining to me that they will not refund my reservation because it was non-refundable.

My complaint is that IF the reservation was non-cancelable, non-refundable, why wasn't my card charged on or around Feb 26th when I made the reservation? Why was my card charged only AFTER I attempted to cancel the reservation on June 17th, nearly 4 months later?

I informed T. that if she did not credit the full $170.64 back to my card by June 30th, I would be taking matters to the next level. She did not. I have my reservation confirmation that shows the date of Feb 26th. I have my credit card statement that shows my card being charged for the reservation on June 19th, I also have the email from Theresa stating that she will not refund my card.

Additionally, on the reservation confirmation that I received on February 26th, it reads "We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card immediately. Otherwise, your card will not be charged until you check-out."

My card was not charged until June 19th, AFTER I attempted to cancel the reservation.

I contacted the Better Business Bureau who made several attempts to contact the hotel, but they would not respond to the BBB's inquiries. $170.64 was stolen from my bank account by this hotel.

First there was no Internet access in the room though there was a computer in the lobby. The rooms were clean enough but musty from use.

STAY AWAY FROM THE RESTAURANT. I am a mulatto (African-American and Irish-American), my son is African-American and my wife is Caucasian. My eight year old son, I and my wife went downstairs to get a bite to eat. The waitress asked me if I wanted a drink and then disappeared, not asking anyone else. When she returned to the table, I told the waitress what my Son and Wife would like to drink. A middle aged lady stood at the jukebox (it looked like she came from the kitchen) and started playing country music (not entirely bad but she kept increasing the volume to where you couldnt hear the person next to you). The waitress returned with our drinks but looked frazzled. I told her that we wanted to see some menus and she disappeared again. At this time there was a balding guy two tables behind me that was mumbling for a while. He raised his voice and said whites only on the left. My son became very scared so I walked up to the bar and paid for my drinks and quickly went back to my room.

The next morning when we went to complain about the incident, the person at the front desk replied did you pay for your drinks?. After my wife assured her that we had, the desk agent said that there was no reason that people have to act like animals. I think she was going to let her manager know but I got the feeling from the other deer-in-the-headlight looking minority customers that this was not an unusual situation.

I stayed at Ramada jarvis on th 04th/05th June 2009 and I pre-paied the stay online.I brought my car in because its free for the first 30 minutes so I parked up and got myself checked in by the receptionist went in the room and put all the luggage in the room and went to pick up my partner from the airport near by.That didnt even take me 5 minutes to do.I came back with my partner and parked my car outside on the other roads near by but didnt use the ramada car park for the two nights that i had stayed their.

On the last day of my stay i came downstairs had my breakfast and went to the front desk to check myself out with my partner which i did.At that poit because everything was pre-paied i didnt owe them anything and the receptionist named faiza checked me out with out any question asked.So i left and brought my car at the car park put my luggage in and drove off.Now when i looked at my bank statement i see they have charged me extra 18 pounds in money and with out any notification or confirmation which was extremely improfessional.

I called them to find out why that transaction was made and the anser was that is charge was for the car park which i didnt use.They have been accusing me of lieing and also without any evidence they have refused to refund my money.Its not so much of the 18 pounds but that fact that these people have refused to deal with the issuse with professionalism but they have been accussing me off lieing which if absolutly embbaressing and humaliating.i have chased the management team names are Lezley the account manager and Stuart also working in the finance department as they never stick to their words and ignoring issuses pending.I am also the wyndham award memeber which has piorities apperently. i would like this issues dealt with as soon as possible.

We were upgraded to a suite which was very nice, but the parking was ridiculous. I have a 9 year old boy,which i took him to Denver to see the Rockies game. When we returned from the game, there was no parking available at the hotel, instead they gave me a temporary parking permit to park across the street in a laundrymat parking lot. It was dark and not a good place to have a child in. There were many people that could not park in the lot. For the money I spent there they could have accomidated me better. I did not plan on having to carry everything from my truck 1 block away at night with my child. There were drug dealers and prostitutes out there that I had to take my child by. I did not feel safe at all and I feel they need to compensate me in some way.

I had put the girl scouts of gaylord mich. up for two nights in two rooms and thay had nothing but problems no air, roll away was broke and a leader hart them self onit and thay will not refund all of my money when we were 100% unsatisified we were only there for five or six hours thay charged $177.58 bed had bugs on it and refrigader did not work

My daughter & checked in at 3:30 in the morning & asked what their rate was, she stated 89.00, I informed her that Days Inn quoted me 50.00, she then stated she could give me 69.00 a night but since we were checking out at 8:30 am, the manager would approve the half day rate. I asked her what the half day rate was, she did not know but was cheaper than 69.00, so we checked in & when we checked out at 8:30 the manager stated that was the cheapest rate, I complained to the GM Susan M & stated that if I was told 69 was the best rate I would have checked in at Days Inn. She sided with night clerk stating that the clerk did not tell me that.

She in essence called me a liar, so I guess the customer is never right, as a courtesy I would think she would have gave me a better rate as good customer service but she just kept telling me that was the best rate which I wish I was told that when I checked in, it would have avoided alot of confusion--I would simply not have checked in.

On the Ramada Inn Website there is a flashing box with a big check mark that reads: Our best price guarantee. No Fees for reservations, modifications or cancellations. This box continuously flashes on the screen. I made my reservations and then later injured my back and required surgery. I tried to cancel my reservation and was told that I couldn't because I made the reservation on line. We argued back and forth, I contacted several different people and was told I should have read the fine print.

I specifically looked for the statement that their was no charge for cancellations because I had had been ripped off previously by another company. I was under the mistaken impression that Ramada Inn was a reputable company, but unfortunately they have resorted to scam tactics like so many others in this day and age. Make sure you read all of the fine print on every web page and not just the big flashing Guarantee on there main page.

My husband and I planned a trip to Tyler Texas, to visit my mother. I booked a reservation online for the Ramada Inn Tyler, Texas for 6 days. Two days before we were to leave I recieved a phone call from my father that my grandmother passed away. I called the Texas hotel and said we needed to cancel our reservation. Because we now had to drive to Columbus, Ohio for my grandmothers funeral. They refused to cancel our reservations and charged us for the week..$500.00.

Even though I was burying my grandmother in Ohio. The staff was rude and flat out refused, said it was not there problem that my grandmother passed away. I call Ramada Corp and they said there was nothing that they could do! So we were out $500.00. We are currently disputing it with our credit card company.

We lost $500.00 and suffered emotional stress over the way they treated us while we were grieving over a great loss in our family.

we arrived xmas eve 2008 at this ramada inn only to have to be moved 4 times. the first room was dirty had spider webs and i killed a roach which the office clerk insist was a beetle. the second room was just as dirty, holes in the door and carpet sheets were nasty felt like something was crawling on my skin. bye now it is after 3:00 a.m. and i am still being moved to yet another room. which did not have a working tv, a nasty bathroom and just looked like it had not been cleaned in months.

I am so upset at this point that i just slept in the car. I went to the front desk to check out and i let the clerk convience me that she had a decent room in this place. This is room 4 and i got sick when i got inside the room smell was horrible nothing looked like it had been cleaned and i just wanted to check out as soon as possible.

i paided for the one night but, i feel i should have received a refund because i was just not satisfied with that place.i tried to speak with the manager via phone and the front desk but never received a call back. i intend to contact the corp office but, from the looks of the other complaints i read about doesn't seem like the corp office really cares about these complaints. i am aware this inn is privately owned but, with the name ramada on it i felt mislead. when i think about this type of a hotel i really expect it to be at least 3 stars. this place has no star value in my book. and should not be allowed to use the ramada name to mislead people into believing that they are staying in a decent place.

i slept in the car because i just did not feel comfortable. it was too late to try to find another room on xmas eve. my skin felt like it had bugs crawling on me. i felt nervous and shakey and could not sleep in the bed or use the rest room.

12-17-08 I called and made a reservation for one room in Grand Junction Colorado for 2 nights, 12/19/08 and 12/20/08. the reservation was made.I gave them my card number to charge the room. 12-18-08, I called to cancell the reservation. We live in the northwest part of the state, and it being winter and getting a lot of snow, we checked the weather and the roads were not going to be good to go that week-end.

When I cancelled the reservation, the represenative i spoke to said it may take up to a month the refund our money (put on our card). I was shocked, because most places don't charge you until you check in. The card # you give them I thought just holds the room. Is that legal to charge your card and then hold the money for a month? I will never ever stay in another ramada Inn because of this.

They are holding $219.56 of my money when we didn't stay there, until they decide when to credit it back. I don't think they should take it out period, until we actually check in. We cancelled the reservation a good day in advance. I think they should imediatley credit it back.

This hotel was dirty and the tiles on the bathroom floor were all broken which made it hard to walk on. The breakfast is aweful and there is very limited seating. The main problem happened after we left. As soon as we checked out they charged our credit card $50.00 for a urine stain they said we left on the mattress. We know for a fact the stain was there because we saw it after our first nights stay.

I called and spoke with the hotel manager and he told me the contract states they can deduct the $50.00 for any incident they feel we caused. He told me the mattress was brand new!! And if we saw the stain before we should have told them. I told him I did not know it was my job to check HIS mattress' for stains that I did not put there that I would later be charged for!!

He was extremely rude and unhelpful and just continued to tell me I put the stain there!! He is a liar and I think this is their way of getting a few extra dollars out of a stay that was booked on Hotwire at a lower rate then others. Avoid this place at all cost--and any other Ramada with this kind of company poicy. And if you do stay you better rip your sheets off first thing and check for stains!!!And make sure you read the contract for any hidden fees they can get out of you! I stayed at several hotels on this trip and have never had a problem like this anywhere else.

When I arrived on Thursday Nov. 6 at 3 p.m., I was handed an envelope and instructed to register at the Ramada Convention hotel which was located over a mile to the south. Apparently my hotel was overbooked and they had no room for me. I explained that the location of the 6500 Int. Drive Ramada was a major decision when booking my hotel. I had no car and needed close access between seminar and lodging since my marketing materials were kept in my hotel room. The clerk at the hotel said she could call a cab for me (at my expense) , take the trolley shuttle or walk. I had a trolley pass which I purchased online which needed to be validated. She said I should walk to the nearest Walgreens to redeem the shuttle pass. With all my luggage and work related material in hand, I walked 5 blocks to the nearest Walgreens. Walgreens told me that they only sold shuttle passes; they did not redeem internet purchased vouchers. Having passed several shuttles on my walk to Walgreens, I was even more disgusted with the incorrect information from the Ramada Staff.

I arrived at the Ramada Inn Convention Center and had a wonderful stay. Breakfast was excellent, the facility was clean and well maintained and the hotel staff was friendly. My twice daily cab ride was costly and inconvenient. I still cannot comprehend how poorly I was treated at the first Ramada. I would have at least expected a comp cab ride to the new hotel. I confirmed my room the night before I left. Why was my room given away? Why was I not informed? Can this happen to me again? I expect a full refund of my 4 night stay and some cab fare reimbursement. This was not the hotel I had reserved. Changing my travel plans was a hotel management decision that was forced upon me without regard to my travel needs.

I look forward to hearing how you will compensate me for my inconvenience, additional expenses and frustration during my 5 day stay in Orlando. I hope to continue my support and loyalty to the Ramada Hotel chain after this is satisfactorily resolved.

I am writing this letter as I feel upper management and the public should be aware of the many obstacles customers this your establishment deal with. Our family booked 5 rooms for the weekend of 8/7/2008. We had requested that the rooms be adjoining if at all possible. When we arrived for check-in we were informed that are rooms adjoining could not be accommodated but that they had tried. When we arrived at our room we came to realize that our phone had no dial tone and the air conditioner did not work. When we went to the front desk to ask for maintenance to service our room the receptionist told us she would move our room.

We were given new keys and moved down the hallway to another room, at which time we realized that the room did not have air conditioning either. Again, we went up to the front desk where we ask for maintenance to come to our room. Again the receptionist apologized and said she would gladly change our room. Once again we were given the keys to the 3rd room, unfortunately this room had not yet been cleaned. So, we went back upstairs to the receptionist to tell her the beds were not even made. She was so embarrassed that she called next door to the suites to see if we could get a room over there.

Finally, after driving 5 hours and then moving luggage to 4 different rooms we had a room that had a phone and air conditioning. We were very thankful to finally get settle and be able to enjoy our weekend. Our stay at the suites was great the staff were all very friendly, at the end of our stay we paid our bill in cash. About a week later, (August 18th)I reviewed my online credit card bill and noticed a charge for $188.83 from the Coral Ramada Inn. I immediately called and spoke with a receptionist whom told me I would need to speak with Emily the manager. I was then transferred to her voicemail where I left a brief message questioning why my credit card was charged. I never received a call back so I called the Ramada again (August 21st) and explained my situation to another receptionist, she told me that the accountant would take care of this. I then left a message for the accountant Walter and asked for someone to please call me back.

Finally on August 25th I called the Ramada again and asked for the manager, as I still had not received a call back. I ended up speaking with Emily, I explained the situation that we didnt stay at the Coral Inn we were transferred to the suites and that we paid our bill in cash. Emily took my name and number and said she would call me back in 20 minutes. Shortly after, I received a call from the accountant Walter. I again explained the situation; he said that they had no record of us transferring to the suites. I again told him that it wasnt our choice, that the receptionist made the arrangements as none of the rooms had air conditioning. He then asked why we paid in cash? I didnt understand why this was relevant but told him because there were 2 couple in the room and I didnt want everything on my credit card. He continued to ask me questions like who moved our room to the suites?

Unfortunately, I did not remember her name but I assured him that she transferred us on 8/7/08 around 530pm and that she had dark hair . He continued to question me, Did I know who checked us in to the suites? I again didnt recall his name but he was an older gentleman with gray hair. All I did recall was that it was room 211. This man (Walter)was very rude and continued to question. I assured him that I did not stay at the Coral Inn and that if he would like me to fax him a copy of the paid receipt I would. He (Walter) then told me he would call me back. Several hours later Walter called and told me that the room that I claimed I was in was accommodated by a Suzanne C. I agreed and told him yes! That is correct?. He replied; if you would have told me that in the beginning I could have resolved this?! Once again, this man spoke to me with rude arrogance. I then said to the man; pardon me sir but It should have been in your bookkeeping to show that your front desk transferred us?.

He replied; there is no record?. He then said he would call Suzanne C and asked if I would give him the phone number so that he could confirm that we were in one room. I gave him the phone number and I asked if he would call me back on the status of the situation? He told me he would call me back shortly. I did not hear from him the rest of the day on the 25th, on the evening of the 26th I called again to see what the status was. I left another message for Walter, he called back a few hours later to say that my card would be refunded. I thanked him and hung up.

On September 6th , I reviewed my online statement to see if my credit card had been reimburse, almost two weeks and the transaction had still not went through. I called and left another message for Walter. On September 8th, I called the office again and asked for the manager. I spoke with Emily and once again explained the situation; she assured me that the card had been refunded. Emily again, took my name and number and said she would call me back. Later that night Walter called and stated that he had reimbursed my MasterCard $201 and some change on 8/25/08. He assured me that it was reimburse, and that I needed to contact my credit card company. Walter also said that if there were any further issues to have the credit card company call him.

I then contacted my MasterCard to see why the reimbursement was not yet issued. I was told that my card was in fact never refunded, I asked if they could please contact the Ramada Inn Suites Accountant Walter (per his request). The MasterCard representative said that they dont personally deal with claims. That I would have to dispute the charge through MasterCard and an agent would then be in contact with them at a later date once reasoning for the dispute was determined. I called the Coral Ramada again, and spoke with Emily. I told her that my credit card company confirmed that my card had still not been refunded yet Walter is assuring that it was. Emily then asked for my credit card number so she could confirm the numbers with Walter and call me back.

Once again, Walter called me back and began by asking why I didnt tell him it wasnt the correct card? I said pardon me, but how would I know what card you refunded?? He replied; I told you I refunded your MasterCard ending in 6653 for $201?. Once again the man was speaking to me in a very degrading manor. I replied; you have a lot of nerve blaming your bookkeeping issues on me! I would have assumed you would have refunded that same card you charged! This is in no way shape or form my fault! He again asked me didnt I tell you I refunded your MasterCard and with numbers ending in 6653 for $201.? I said yes sir you did!? Walter then said; So why wouldnt you have told me then that this was the wrong card?? I began to explain to him but he cut me off before I was able.

My card was finally refund on 9/9/08

I booked two banquet rooms and the kitchen area for my book signing/promotional party for September 27,2008. The total cost of the event was $1016.00. After a deposit was made of $400.00, my balance became $616.00. About two weeks before the event, I called to s/w Casey to make sure that everything was going to be set up as we discussed. Per Nicole. Casey no longer works there. Jay had replaced him. I left messages for Jay to return my call, but I never heard from him. The day before the event, I went there to make sure that everything would be set up in both banquet rooms. I spoke with Cavy.

I then went into both rooms and explained how everything needed to be set up since she couldn't find my contract. The next day my event was supposed to start at 7:00 pm. My cousin, a friend and I arrived about 5:00 p.m. After entering the first banquet room we found that it wasn't set up at all, yet I was charged $300.00 for both rooms. There was food all over the floor, no table cloths were on the tables. The counters were filthy. The kitchen which I was charged $200.00 to use had dirty dishes everyone with a sink full of gnats. I went back out to the front desk to get the clerk. She had no idea what was supposed to be done, so she called the night auditor (acting manager), Mark who then called the maintenance man. We go into the next room to find the carpet filthy as well and dirty table cloths.

I was informed that they had no more white table cloths, so I had to take time and leave the hotel to purchase table cloths and utencils with my own money. Even the silverware was filthy. Mark had the clerk wipe down one counter and the maintenance man vacuumed. My friends wiped down the tables in the first room and set up everything. As a result, my event started way after 7:00 pm which means my guests had to wait in the lobby for a while after driving a long distance to Conyers. Some even came from out of town. The only apology came from the clerk (An African American female). My DJ also involved me that the dance floor wasn't set up properly. He informed Mark, but yet again, nothing was done about it. My caterer's assistance informed me the next day that she called the Health Inspection's Dept due to the unhealthy conditions of the kitchen area.

The following Monday, September 29, 2008, I called and explained the situation to Nicole. She took a message to have Jay call me back so my money could be refunded. I didn't hear from him. I called back Thursday of the same week and I was told that he wouldn't be in until the next day. I called Friday, and spoke with Cavy. She informed me that Jay wasn't there. I have tried to reach him this week as well, but I have still been unsuccessful. I have been given the run around since the event as well as unacceptable customer service.

I checked into room 246 on 7/25/08. On inspection of the room, I found: The room was very dim. Overhead light out. The carpet had not been vacuumed. There was food and other debris on the carpet under and behind the table between the beds. Two of the six lights over the lavatory were not working. There was no water in the lavatory. After turning on the cold water in the shower to get some water, the faucet continued to drip until I used a towel to turn it off. The soap dish was held in place with duct tape. There was mildew on the shower wall. The exhaust fan in the shower area did not work. The tile floor in the shower area was dirty. There were fleas in the room. Coffee grounds packet said to refer to instructions on the coffee maker. No instructions on the coffee maker.

No Do Not Disturb sign in the room. Rudely awakened the next morning by the maid pounding on the door, then attempting to enter the room. I had the latch on and she could not come in. I made a list of everything wrong with the room and left it at the front desk. When I came back 4-5 hours later, the door to my room was standing open. (Luckily nothing had been taken from the room.) When I reported the open door to the Front Desk, the ho hum reply was I guess she forgot to pull it to all the way. Since both the maintenance man AND the maid had been in the room, how did the Front Desk personnel know it was the maid who left the door open unless it was done deliberately.

I got so furious after calling the Front Desk and receiving such a poor response that I developed a bad, bad headache. I had traveled to Orange to attend a genealogical meeting and was so sick and upset that I missed the banquet and business meeting that night. I packed my bags, took two Tylenol, and drove home, a trip of four hours.

I called both the corporate office and the customer service who gave me the case # of 2235945 1 800. Speaking to a clerk named 'Sammy' who said that the incident will be looked into but the residual effects of such violation of customer service has brought the reality of God's service in my life before the people as unjust and unfair maltreatment of the matter of God isn't one a God would tolerate, for sure.

I have been staying at the Ramada in Asheville North Carolina for about 1 and a half months now and things keep missing out of my room. It's nothing but but small things that you wouldn't think would be missing at all. So i go to the front desk to speak to the manager on duty, everything goes just fine until the general manager over hears our conversation and decides to join in.

Imediatly he began yelling at me telling me that nothing was missing and that 3 managers were in my room. He then threaghtened to make me leave and also threaghtened to call the police on me. For what i do not know. He should not have been in my room in the first place especially since my room has been paid for in full. I have even made it perfectly clear that no one is to be in there at all unless I am present. My personal belongings should not have been missing in the second place. And third off he should not have joined my conversation especially to yell at and threaghten me.

I do not appreciate this one bit and i will tell eveeryone that know not to stay at this Ramada. Everyone else at this Hotel are extremely nice except for the General Manager. He does not deserve the job title that he holds and definately does not need to be working with people at all. Mayank is rude and not a pleasure to be around. This to me is not a person that should be managing a hotel by any means. I will do everything in my power just to make it known what kind of place is trying to run with out legally even being able to be in the United States. If he knew that i knew that bout him then i truely do not think that he would be as rude to anyone.

I booked a room with a refrigerator because my husband is an insulin dependent diabetic. When we go to our room, there was no refrigerator only a very dirty carpet where the frig had once been. I went down to the lobby and told the desk clerk. She said she would have someone bring one. We waited in the room about an hour not wanting to leave until the frig came.

Then we decided to leave to go see some of the sites, we again stopped by the front desk and told them we still did not have a refrigerator but that we were leaving for a while and again told them the reason the refrigerator was so important. We left and were gone for about 3 hours, returning only to find still no frig. I called the desk and talked with a young man, who said he would get one over to us. About 30 minutes later we finally got the refrigerator.

The next morning we get up and I start the coffee in the little pot only to find that it didn't work. By this time I'm more than a little put out with the way this hotel is run. I go to the front office to find out where I can get some coffee, only to be told that the breakfast area would open at 7:00 A.M. and we could get some then. I told the person at the front desk that when I pay over $100.00 for a room, I expect to get ALL that I pay for. He was not the least bit concerned with the problems we had the previous day with the refrigerator nor about the coffee maker. He was so unconcerned, that he never even ask what room we were in.

In closing, I will NEVER stay at a Ramada Inn again. I found the shoddy service hard to take, but the give a flip attitude was what really capped it off. My husband and I like to take little road trips often and usually stay at Best Western, now I know why. If all of the Ramada Inns are run like this one, I'm surprised they're still in business.

My husband and I were told upon check-in that the hotle offered complimentary breakfast to its quest from 6-10am each day. On Tuesday, June 10, 2006, we came downstairs at about 9:20 to eat breakfast and a hotel employee was cleaning up and told us in broken english to get out because breakfast was over at 8:30 AM. The hotel does not advertise these breakfast hours in their brochures. I went and spoke to a nice Hindu/indian women who allowed us to get a bagel and juice and sit at the table in the cafe but the cleaning women continued to harass us and would not leave us alone. Then, Carrie whom said she was a manager yelled at us and ordered us to leave the hotel for bothering her employee.She also called the police. What a horrible way to treat your quests!!!!!!!!!!!1

The room was not as clean as we liked to begin with, then the 2nd night we were there housekeeping didnt leave a speck of toilet paper or any towels, so we called the front desk for these items and they said we would need to come get them ourselves, so we did. I don't even recall an apology! Then the next day we got back around 4pm and nothing was cleaned at all, so we called the front desk and the guy there lied and said housekeeping would be in between 5pm and 7pm. We went along with that and waited, went to supper, came home around 9 and nothing was cleaned still.

We called again, and the guy then said that many people were calling, because the housekeeping didnt show up, so a bunch of people didnt get their rooms cleaned. We had to go get tp and towels again, and the guy upfront was rude and smartmouthed to me, asked me if I wanted a couple of little shampoos for compensation. When we checked out we asked for money off the rooms or some kind of coupons, and all the desk people could say is we would have to talk to the manager who wouldnt be there for another day. When we got home we called the manager the next day and he was snotty and rude and said all he would do is take off the amount the housekeepers get paid for the nights we didnt get any cleaning. He said he loses money anyway when he handles conventions, which we were a part of. We couldn't believe how we were handled and his attitude towards us.

We went to Ramada because of the good name. This guy ruined that! Our family in another room even found a dirty towel they used, folded up and put back in the pile for use, apparently to save towels or steps to the dirty clothes bin. We had a lousy experience, even down to needing a lightbulb, which they wouldnt give us till the next day when maintenance came. The whole place was a joke, even the indoor pool was only 3ft deep, which wasnt advertised as such. A big disappointment and a blow to Ramada, as we as well as our extended families wont be using their services again.

In March of this year, I reserved a room for my arrival late on 03-18-2008. I notice upon my arrival that there was stains on the ceiling and the bathroom shower curtains, and comforter and the restroom would not close. Upon further investigation, I found that this room ceilings and door frames had signs of Mold and Mildew and there was blood on the shower curtains and appeared to be semen on the comforter, mold was also detected on the walls and crevices. I checked out of the hotel early 03-19 and objected to a room switch.

A refund for one night stay was never brought up. I let the person up front (Pat) know because the manager was not in, would'nt you know it. I have a phone video tape of this room, even the comforter was soiled. I filed a formal complaint with the headquarters and got a letter and email of evidence on 03-20, that someone was going to contact me in 7 days, it never happen.

I emailed them a few days ago and got a email response today (05/27) back from the Pensacola office saying that they found no problem with the room only the door was stuck; well yes, because water damage above has swollen the door. They also indicated they moved me to another room, wrong. I left the hotel. They apologize for not getting my first response because they had FAX problems, sure they did, they sure got this one. They don't care and they are putting lives in jeopardy.

The expeirence of my daugheter and self sleeping in a mold and mildew contaminated room and the inconvience of packing and finding another room. My daughter was so shaken by the room, she slept in fetal position (she engulfed herself with a blanket we bought from home) in a chair.

Omaha's residents are the kindest, most helpful people I have yet to meet -- just not at this specific hotel.

I was told I would have to send this back for my case to be reviewed further. I asked to speak with a supervisor. I was told by a person identifying herself as Christine and a supervisor, that I would have to return the voucher, and they would consider issuing a check in the same amount. I told her I had requested one nights stay refund, and she stated nor further compensation would be given above the $30.00 amount.

On June 7th, I rented a room at the Coldwater, MI, Ramada. On June 8th 2003, I checked out and paid for the room with my Visa card. When I received my bill, I was double-charged. I contacted the Ramada Inn and spoke with Margaret Baird, she said she would take care of the problem.

It is now August and my credit card still has not received the credit, I contacted my credit card and they are supposed to handle this. I cannot find the address or phone number for the headquarters for the Ramada Inns. I have filed a dispute form with my credit card.

I complained to the manager and all they could say was that they were sorry about the dog and that they would let us have that room again with a discount! I told them I felt we were intitled to compensation of a refund or at least a portion and they said sorry... I told them we would never stay there or at another Ramada... they did not seem a bit bothered.

I did understand his point -- I do think we should of left the first night. We had four children with us and did not have a lot of experience in traveling. I decided to stay in Toledo because we were visiting Cedar Point, Toledo Zoo and Ciso Museum. I thought it was a good location to be based for our plans. ... I shared this experience with you because I know AAA represents this hotel. I would never go back there or would I ever recommend any one to go there.

The cafe which was advertised was not open all weekend. We went to the bar area to order dinner one night and was told that they only had one cook and so we were limited to what we could order ... plus they were expecting another 300 people from one flight that was delayed and so they hope that we understood. It was the worst experience that we had staying at any hotel and defintely will not stay there again.

Why in the world would M.P. not want to give his or her name? Does he think Ramada will send a goon squad to his home just because he didn't like the room? Anyone willing to criticize a person or establishment should expect their complaint to be summarily tossed unless they are open and honest enough to identify themselves.

Well when we got downstairs we noticed that she had a name tag but she removed it when we asked for her name. She refused to give us her name and was unbelievably rude in her comments and facial expressions. We decided to stand at the front desk and wait for some kind of manager and when we questioned when we will be able to talk to someone security (Lisa) was called on us.

The robe has sentimental value to me as it was a gift from someone special to me who passed away. It was part of a three piece set, which doesn't look right without the third piece. I am emotionally hurt because of the sentimental meaning in that it was the last thing I received from this person before he passed away. I am also hurt that people could be so dishonest. I know that hotels up here in Newport are required to hold the article for at least 30 days for customer return.

We learned one very valuable lesson with our Ramada Resort adventure: if you can't cancel -- COMPLAIN! THREATEN! Be just as stubborn and nasty to the promoters as they are to you!

When we found out we couldn't cancel, we threatened the agency handling the details of the vacation with a lawsuit. They upgraded our car, our hotel suite and our suite on the ship. And yes, we flat out told the timeshare salesmen NO we didn't want to buy. It took us three hours, at least 15 NO's, and at least three sales reps, but we got our cruise tickets and went out.

I've become a lot warier of cruise vacations -- "great offers" in the mail but I don't believe ANYTHING about a vacation package sight unseen. We were luckier than most, I think. We weren't really expecting anything really fabulous because we went on the internet and did some research when we got our brochure. We knew what the Ocean Breeze looked like. It could have been a lot worse, but by complaining long and loud, we did manage to better our deal.

By the way, it may be small comfort to those people who like us wound up on the Imperial Majesty Cruiseship Ocean Breeze, but it's been decommissioned and put out of service