Quality Inn

I am so tired of the motels that are so dirty. My husband has to stay at this place (Quality Inn, Tullahoma, TN) for his job but he should stay in a clean and safe place. The floors are so dirty, the comforters are dirty and the maids do not clean the rooms very well. They really need to do a better job. This Quality Inn is so awful. The doors are hard to shut. The deadbolts on some rooms are missing. To me, this one either needs to be remodeled or shut down. I don't see how they are allowed to stay open the way they are.

I went and stayed with my husband there last night and I was bitten by something in the bed. And a friend staying next to him had seen roaches. There needs to be something done about all these dirty hotels. And they are rude, anytime you ask them for something or about anything they are just rude. Maybe someday there will be clean places for hard working people to stay at.

Oh, and we are Choice Rewards customers and have not received any points for any of the stays there. My husband told the manager about it and he said that he would not give us our points. I have contacted Choice Rewards about it. Maybe this will help, but I doubt it but still wanted people to know. Thanks!

Injury at Quality Inn hotel Lebanon, PA - My wife was injured at the hotel just before breakfast and had to go to Good Samaritan Hospital. She needed surgery and I've been trying to get our insurance company pay off just under $300. They ignored our letters even though two were signed for. I was told the accident report would be sent to me but it never was.

This is for Quality Inn at 1170 Fairway Dr., Walnut, CA 91789. The manager's name is ** who needs to go. I have requested to change room, because pool motor is directly in front of my room. It was so noisy. I have two 2-year-old and one 3-year-old kids. So, I went to the front desk to request a room change. And manager ** was sitting behind the counter and told me they could change for us but that the room should better be clean or he was going to charge us. I told him we just checked in. What kind of customer service is this? He said it was not his fault that the motor was running. I got nothing else to say about him any more. I just don't believe the owner of this hotel can hire this person as manager. Totally, he has no class at all. He should not be in the service industry. I will never go back again. It was such a bad experience. They need to hire more presentable employees to work at the front desk.

We stay at the Quality Inn near Mocksville, NC (NC152). The first visit (25 March 2012) was okay except that the TV reception was very bad. I mentioned it to the front desk and nothing was done. This past visit (21 April 2012) was really not very nice. The room was not very clean; the outside area by our room was really dirty and there was even a dead snake there. I showed the snake to one of the cleaning crew and she was not surprised. I am a member of Choice Privileges Reward Program and am now going to re-evaluate that. We were really dissatisfied.

I called about this and was told I would hear from someone to fix this problem, but nothing yet. I feel I deserve a refund and a total apology from the manager of that motel for calling me a liar! I bought 1 night on the computer, January bank statement shows on 1/24 to do a job in that city. I did not want to get caught being unable to get a room. I paid with my card as told.

I drove to the city and worked that day, went to the motel that evening with a number for the night and signed a card. I explained that it's a job for someone I don't know and that should I pay for another night or just leave my stuff in room? Checked out another day of work, then I want a weekly rate. I left my stuff and went to work. That next afternoon, the job is right and it will be a week or 2. I told a weekly rate, they agreed. I filled out a new card, address, phone numbers including mobile that I had with me. Each week I told them, going fine for 1 more week. On the checkout day, I asked if I owed anything, I got a print out for payment of $323.40 which was paid on 1/26, $339.54 which was paid on 2/2 and a balance of $63.16 due. I paid on 2/11 and it showed $0.00 balance. I thanked them, left the room and came home.

I received my bank statement on or around the 27th of March where I saw a charge of $105.52 on 3/06. I know this must be a mistake because I have proof for a zero balance! First I called, a Lady said she will have the manager call me the next day and she was sure that he can fix this matter. After leaving 2 messages on his voice mail, he called, stated that a mistake was made on the computer billing for the first night and called me a liar, saying I never filled out a card with my information to contact me, as well as saying that he should have called me about the charge? Which is it? Can't call or no information or sorry we should have? All this after a month later I've done a job, I had to guess dates.

I have January bank statement, paid through the computer that day. I have a receipt for 1/26 to 1/28 for Visa, paid $323.40 (that's not a week). Another 1/28 to 2/3 Visa which was paid and $339.54, a different amount (and again not a week). On 2/11, I paid $63.16 showing that my balance zero! I have sent an email every day, auto contact in 72 hours. Letter mailed from motel last Monday, individually owned we can't do anything!

I used your motel, agreed to pay its weekly rate. I left the location with a print out of zero balance on 2/11. Almost a month later, $105.52 was added to my card. I was called a liar, that I never left my information or I'm sorry, I did not call you... you pick which one! A letter was already sent for the same person and place that called me a liar!

I am a customer, not a big person that you make big money off of, but an honest person that chose your motel. I paid what was asked and left with a receipt that stated $0.00. 2 months later, it changed. I want my $105.52 returned and an apology from that manager. I know somebody in your corporation does care about how I've been treated and will return my calls and or emails and fix this mess! Please, I'm tired of this ** I was put through. Please resolve this!

Out of every single hotel I have been to in my life, this Quality Inn in Romulus, Michigan was by far the biggest nightmare. First off, the customer service was horrible. The staff was rude and the most unprofessional people I have ever seen. The manager was even unprofessional and rude. We had an extended stay at this hotel. The room service was always slacking on every level. The sheets and comforters they changed for us would have holes, stains, black spots, and piss stains on them and they would say that's all they have. They leave garbage under the beds, let dust sit and collect. Their towels even have stains and hair on them. They charge your credit card more than they say and don't even let you know.

Employees will tell you they aren't going to charge you for something. Then, the next day a manager will come knock on your door early in the morning to collect the money for it and scream loudly while banging the door down as if you have committed a crime. They have a no smoking policy, but the whole hotel always smells like smoke and marijuana and it comes through all of the vents in the rooms. The police always show up here, too. They are the worst hotel ever. I advise you to save yourself the worst experience of your life and not to think about this Quality Inn hotel.

I realize the Quality Inn at 2401 Brick Church Pike, Nashville, TN is a budget hotel, but I was not prepared for the elevators and room hallway carpets to smell putrid and rotten. A cleaning worker said it was from water damage due to a fire. The staff obviously was aware of this, as there were air fresheners at various air vents, and 3 inside the elevator ceiling grid. The friendly check in agent immediately changed our 1st floor room, because it smelled of pet urine. The second room was more tolerable, but the odor wafted in under the 2 inch gap at the bottom of the door, and the putrid smell actually invaded my sleep.

The lobby side door also had a gap beneath the door and floor, which allowed earthworms to invade the lobby tile, which the cleaning worker occasionally kicked back outside onto the entrance mat, except the ones that had been stepped on. I do not mind basic accommodations, but I do require that they are clean and tolerable. I cannot explain the sinking disappointment in realizing that it was not in my budget to change hotels. Each time I exited into the carpeted area, I had to cover my nose. I rode to each floor, and discovered that the odor was on present on each one. I would like a refund, and I would like a response from the hotel administration.

We checked in and left. We returned at midnight. We had set the heat/AC unit to cool the room. When we returned, the room was hot and stuffy. We couldn't get the unit to work so the room was very uncomfortable. It was too late to call the desk. Two of the lamps in the room did not work as well as the clock radio only flashed the wrong time and could not be adjusted. My real complaint was a very large water stain directly over the bed, nasty looking. The bathroom was also dirty. The inside of the bathroom door was disgusting and hadn't been cleaned for probably years. I have photos of all of this if you would like to see just how bad this room was.

I went to this hotel. I was going to check in. Some girl with different colored hair and seemed to be her boyfriend, I guess, looked like they were making out in the lobby area on the sofa. I did not stay. I could not believe it!

I'm the friendliest person in the world. As soon as I came in, the lady at the front desk was asleep and had an attitude when I walked in. I asked for a room and she was obviously upset by the way she was clicking the keyboard and her sharp tone.

I then asked about a military discount and she said yes. She looked upset right away and then asked if it was for business to which I replied no. She smiled and said that military discounts are only for business which is not true. I told her I just came from 5 different hotels from a trip from California and all that each hotel required was proof of military service. After her accusing me of lying, I actually went back to my car and got all the hotel receipts including another Quality Inn at Milesburg, PA showing the discount.

She was rude and said it's their policy. I told her it's not and you can look it up online under Quality Inn military discount and that it specifically states for travel, business, or leisure active or retired. She actually whispered to me that she just didn't like my type. I immediately asked for her name and she only would tell me her first name, Jacqueline. I then asked for the manager and I politely told her the situation. All the while the manager had a face on her as if I was wasting my time. She said, "Oh well, were not required to give our last names". I asked her how was I supposed to make an accurate formal complaint if I didn't have a full name. She replied, "Who cares?". I told them this was horrible service and I had better services in combat in Iraq and she laughed at me.

I asked for the manager's name but she only told me "Joanne". I had to call back late at night and ask the next shift for their names to which I got the full, so-called manager's name: Joanne ** and the front desk lady Jacqueline. Please I encourage everyone to make complaints on these two, especially the manager as she is supposed to be a positive example ad a leader and was anything but. I was never so embarrassed and humiliated as I walked out the door with no sure way of reporting this nasty hotel and its manager and workers. Even a bellboy or maintenance guy told me to just get the "f" out. Please I beg you to help report this hotel and its staff.

First of all, the hotel overcharges when a race is in town. We stayed here on 4/15/2011. Cost of $167.68. After looking at my bank statement as of today 11/19/2011, we are being charged another $167.68. After contacting the hotel, speaking to someone with no communication "English," he tells me that the transactions from 4/2011 have been pending until now.

I had a terrible fall at the hotel on Oct.19, 2009 and the hotel is claiming no fault. It was early in the morning and dew was on the sidewalk. Now, I am in terrific pain with no resolution from them. I do not know what to do.

Housekeeping never came to the room (104) on Saturday, 9/3/11. I have a 2-year old daughter and needed the garbage to be changed and extra garbage bags. I had to keep going to the trash can outside the room to discard the dirty diapers. Saturday night, the A/C wasn't working well. It was very stuffy in the room.

Our youth soccer team stayed at this hotel and was disgusted by the uncleanliness, very poor customer service and unbelievable amount of trouble with our rooms (brown water coming from the shower heads, mold, unsanitary toilets and bedbugs).

A full breakfast was supposed to be offered to us, when of course there was not. Not one person made an effort to provide the basic level of customer service to us over a 24-hour period. And worse, public lewdness was going on inside the pool area. And still the manager did nothing to resolve these issues.

Needless to say, a claim has been filed with the Hotel Chain. I then find, upon my departure and arriving back home, that the hotel charged my credit card $85 for taking bedspreads. Absolutely no one from the hotel informed me of this charge and when I called I was put on hold and disconnected. Then they told me they could not discuss the charges until they talked to the manager and that they would call me in the morning. Of course, nobody did.

I then called the next day and dealt with the sales rep who booked our group travel, and he was very upset about this charge. After looking into it, he called me back later that afternoon and informed me that the manager was charging me for taking bedspreads in my room. Are you kidding me? After all the numerous complaints we encountered and reported, I would have the audacity to steal those bedspreads?

Until this day, the hotel manager refuses to discuss the charges with me and go over the problems we encountered. Left me with no alternative but to dispute this to my bank and with Choice Hotel Guest Relations.

I arrive at the Quality Inn, Seaford, DE on August 12th 2011 and I wasn't too thrilled about the appearance of this hotel. Spider webs that were everywhere along the walk-ways were around the building. I went up to our room to find an electric outlet hanging out of the wall, a spider web above the door, lots of hair in the tub drain, and we woke up on August 13th to find a bed bug crawling up the wall. We took it down to the front desk and asked for a refund which was denied by the way. Then they put us in another room. This room was a lot better, but I was still leery knowing that the other room had a bed bug in it.

I went down to check out of our room on August 14th and to demand for a refund for our first night's stay. This time, they did refund the money but only to find out on August 16th that they billed my debit card $75.00 for items that they are accusing me of taking from the second room. Isn't this something to be accused of stealing and then lying about it. I'm being told that there were five pillows, a white comforter, and a trash can missing when the housekeeper went in to clean the room. Ironically, there were only three pillows on the bed to begin with and there wasn't a white comforter on the bed. I've submitted a non-authorization form through my bank and they are investigating my issue.

I called the hotel again to ask them to take a look at their cameras and verify that I took these items out of that room and I was told that I shoved them into my suitcase which is 13" x 20". That was barely enough room for my personal stuff, let alone their bed bug infested crap.

I've been home now for three days and still haven't had the urge to unpack my three outfits out of my luggage that is outside because I'm fearing that I brought some bugs home with me. The desk clerks were very unprofessional, coming out and telling me that I'm a thief and a liar. I proceeded to tell her to prove that I took these items for her to keep telling me to bring them back to Seaford, DE and they would be glad to refund my money back into my account.

How can I possibly return something that I don't have? Damn, I'm really in the wrong business when all it takes is for someone to wrongly accuse me of stealing.

We arrived at 1 am to a total mess. They gave our room away, then put us in two adjoining rooms of which, "surprise", my son walked in on somebody in the other room.

Then they moved us to a king suite, which smelled like smoke and dog urine. The AC wasn't working and then we had been told that we couldn't switch rooms due to availability. The manager on duty also needed to be aware of the call girls that were clearly working at that time of night right in front of the hotel as they were being escorted in and out of the building. The adult content coming out of the rooms on the 8th floor was clearly disturbing to hear especially when we had four kids.

Thank God for the Holiday Inn across the street. Never again!

At approximately 9:15 PM on August 6, 2011, my son and I checked in to the Emporia, Virginia Quality Inn. I had made the reservation using my credit card but paid cash for the room. The person at the desk spoke in very broken English, but kept repeating to me at least 4 times to give him my driver's license as I was attempting to sign papers he had shoved at me. I finally told him that I was old and a little slow and I would give him the license as soon as I completed the signing.

I asked for a bottom floor, since I do not do stairs well, but was told there were none available. The room we did get was dingy and certainly not worth the $80 we paid, especially after I found a cigarette burn on the top sheet along with feces smear (I assume someone had changed a baby diaper). Anyone knows that if the sheets had been laundered, that would not have been there.

Since we had gone out to eat, this sheet problem was discovered around 10:30 PM and I was too exhausted to complain. I just moved the sheet off the bed, only to discover when I awoke around 4:00 AM that the sheet I had been sleeping on was covered with sand. I brushed out as much as I could and returned to bed. We were so anxious to get out of there that we left around 7:30 in the morning.

In my 72 years and over 30 years of traveling with my children, we never had a problem. I probably should have complained, but instead wrote it off and considered myself lucky over the years of using motels and hotels. We continued on our way to visit friends in N.C. and my son in Myrtle Beach.

Two days later, my son received a call from Quality Inn stating that we had stolen two comforters. After trying to decipher what they were talking about, it was determined that we were supposed to have taken two bedspreads. They did not listen to our protests, but insisted that we had to stop on our return and pay them $40 cash for the bedspreads or they would contact the police. The more my son protested the more they insisted, but then said he could pay them less.

We are both professional people and are not falling for this kind of scam and extortion. We are curious if anyone else has ever run into this kind of a problem at this hotel. We certainly did not stop on our return, since we did not take or need their worn and faded, and who knows what else, bedspreads.

I also came away with 4 nasty bites on my torso, not an area that a mosquito would reach, while I was sleeping. You can bet that we checked and double checked our luggage for insects. We were so disillusioned by this experience that we drove straight home, rather than stay at a hotel as we had planned a trip of over 14 grueling hours in a steady downpour.

We will never use Quality Inns or any other hotels associated with them. I will be curious to see my next credit card statement to see if they double bill me too.

I work all year to save money (as an educator) to go to the beach with family members on vacation. This year when we booked, we were previously denied the part of the motel we wanted to stay in, and later called by the manager to tell us that he could work something out. When we arrived (we were a party of six), we were denied two parking spaces. We were told only one was allowed for room. Nothing in their advertisement tells that. Therefore, we were limited to what we could do the whole week.

One of our party had to find a parking place out on the street, and could not move the vehicle because it was really difficult to find a parking space. One of us had to stay up all night to wait for somebody to move their vehicle, so we could park. It ruined the vacation or a day or so of it. I will never stay at that motel again. The manager was downright rude. I also felt unwelcome. It didn't matter to them that we had previously stayed in their motel several years ago.

The beds had not been changed at all, but were.

Later that night my son came to my room and showed me where he was bitten by ants. Also the room was infested by ants all over the walls and floor. Maintenance came in and in pulling the sheets off found ants all over and in the bed as well as the pillows. The clerk on duty advised that no manager was in for the weekend, and she was very uncooperative. I called corporate as well to find that they were of no help either. My son and his family had to come into my room.

The next day the ants were back. I took time to really look at this hotel and found the halls were filthy. We were told the general manager was not able to be contacted, yet he was on the property. Bottom line is our vacation which we saved for was runied by this hotel and the horrible conditions. When I tried to call back and get customer serivce I was put on hold for over 45min and no one ever answered to phone.

We have pictues of the hotel, the bite, and have reported this to the PA dept of health.

Check In: Saturday, May 28, 2011; check out: Monday, May 30, 2011. Confirmation Number: **. Reservation status: Reserved name: Jesus **

At arrival to the room, my guest and I noticed spiders in the room; one on bed, floor and other by back to pool. I went to complain and see if they can move us to different room and they stated they have no other rooms but will get housekeeping or maintenance out to location of room. We waited 3 hours and still no contact from office. I then went to complain and once again they will send someone else. I wanted to cancel reservations but no other rooms available around the beach so me and my guest went to store and bought bug spray, Clorox wipes and re-cleaned the room ourselves.

It seemed as if room was like living quarters for spiders. Once at checkout they told me we will look into the issue and call you back. Never happened. I emailed Choice Hotels on May 31, 2011 and never heard anything back and then emailed again June 1, 2011 and still nothing. I called today June 27,2011 and they told me they credit me $89.95 but to me that's not enough customer service when they didn't come out to see. We even held spiders for verification. I really would like all my money back or some type of other compensation. This is not a great hotel for customer service.

I made a reservation and went to a room which smelled moldy. I tried to turn on the heat in the room but it remained cold. After 2 hours, I called the front desk and said that the heater is not working. I want a refund but he would not give it. I told him that the heater is not working and it smells in the room. They could not give me a refund.

While visiting NY on 4-28-2011, I lost my credit card. I contacted the hotel where I had made reservations.Thought that since they had my credit card information I could just show them ID under the circumstances. They said I need a credit card to stay.Reserving it with my card I still needed to have the card to finish the transaction. After speaking with the hotel staff, I immediately canceled my card. I was able to get cash through help from my credit union the following day. I called the hotel, but the room was no longer available and they were booked. When I returned home I contacted my credit union on 5-02-2011.

The hotel was able to finish the transaction without me there and took out for 3 days.They tried to tell me that I had authorized it, and the money had been with drawn weeks before when I had first made the reservation. Which is not true. My credit union has records showing the hotel withdrew the money as soon as I had told them I lost my card 3 minutes before I called the credit union to report card lost. The manager that I spoke to on 4-28-11 and again on 5-02-11 was Kris **.

While driving from Ohio to New Jersey on March 6, 2011 (Sunday), I encountered a snow storm in Pennsylvania and the Quality Inn Milesburg was the closest hotel that I was able to get to. After arriving (almost midnight), I was told that due to the weather, there was no electricity on the second floor and indeed, most rooms on the second floor had no electricity. There was only electricity on the first floor and all of those rooms were occupied. No electricity on the second floor meant no heat, no hot water, no TV.

I am an AAA member so the rate was $72. Because there was no power, the manager only took $7 off for a rate of $65. To make matters worse, even if there had been electricity, no rooms have a microwave or fridge. Guests are forced to use a single microwave in the lobby and if more than one guest needs it, then they are forced to stand in line. Ridiculous! Due to weather conditions, I was not about to go out and try to find a restaurant with hot food, even if I could find one since it was almost midnight when I checked in. The manager told me that the regular rate was $80, and they had actually taken $15 off the rate. Again, As an AAA member, the rate would be and is $72 (not $80), so only $7 was discounted. Also, my credit card bill shows that I was actually charged $87.

Quality Inn staff took advantage of the weather conditions by charging a rip-off rate. On my receipt, I had the manager sign that I was being charged $65 with a $7 discount, even though the hotel had virtually no power on the second floor where I was placed. I have stayed in Motel 6 and Super 8 motels with rooms just as nice, at half the Quality Inn/Ramada Inn rate that also include a microwave and fridge in each room.

I contacted Quality Inn and it took almost a month for someone to email me, asking for the same information that I had already given them in my initial complaint. I responded to the email again providing the information they already had and no response from them almost three weeks later. I sent the same information again and still, no response. Is this how an establishment that calls itself "Quality" treats its customers?

On 12/11/10, I checked in at the Quality Inn at the address of xxx ***, Catskill NY. I checked in at 10:34 pm and was given room #312. While I was at the front desk, a phone call came in to the front desk person and hearing this conversation about a customer complaining about no heat in the room. I thought this was an individual incident.

When I entered my assigned room, it was very cold, with a space heater on the floor that provided no heat. In the morning, there was no hot water. I brought these concerns to the lady after checking out and she was not alarmed at the discovery of the rooms. There was no comfort and after paying $100 for the evening, I felt as though I should have been compensated for the lack of comfort.

I called for a quote on a room. The person I talked to said to give a quote, I had to give my American Express (AE) card number, which I did. Once I received the quote, I said I did not want to stay at the Quality Inn. Later I received a notice, "Charge was for guaranteed reservation that was not cancelled." I contested the charge with American Express, but they are in bed with Quality Inn, and I now have to pay for one night that I did not stay at Quality Inn, Georgetown, TX, and did not make a reservation there.

I cannot trust either Quality Inn or American Express after this. I will never use Quality Inn, as they cannot be trusted, and I will also be more careful in the use of my American Express card as AE accepted Quality Inn's false information as if God sent it down from heaven. I urge people to not use Quality Inn, you cannot trust them. Stay somewhere else but never stay at a Quality Inn. I will never use Quality Inn during my lifetime. They are not to be trusted.

Was staying at the location after a domestic situation. Began my stay on Friday, November 6, 2009. On Tuesday morning, November 10, 2009, I was admitted into the hospital due to complications with my Diabetes. When I returned on Saturday, November 14, 2009, I noticed items were missing. There were private papers, along with my Insulin Pump. When I made a complaint, the person at the front desk said he would have the GM (Mike **) be in touch with me.

Shortly after, Mike phoned me, advised he would conduct an 'investigation' because his employees were thieves, especially when it came to drugs, prescription or not. Mike also advised, he would contact the police and said I had better comply with the investigation. Thought this was odd that he was treating me as if I was the criminal, I am the victim. I waited for the police, they didn't show up. When I phoned the front desk again, I was advised that 'Mike' wasn't there.

Asked if 'Mike' had phoned the police, was advised they were unaware of anything with the police. Asked if the police had showed up and was told no. I phoned the police at approximately 1120a.m., waited for someone to respond. Phoned again at 130p.m., advised of my previous call and asked for another response. Still nothing. OK, I called once again at 200p.m. and at this time, was advised when a unit responded, the General Manager, Mike ** stated the situation was taken care of.

I then advised the dispatcher the 'situation' had not been resolved and asked for another unit to be dispatched, so I could speak with them. Went outside and waited. Saw the unit arrive, began to walk to the front of the hotel and saw the unit leave. When I went in the front of the hotel, the desk clerk (a different one) advised Mike stated there was nothing to report that that I was nuts. Real nice.

I told the clerk I wanted Mike to contact me as soon as possible. Mike did contact me the next day, Sunday, November 15, 2009 and advised he would take care of the replacement value. Mike then asked what the replacement value was, I advised it was $6195. Mike stated that was too much and he would need to 'refer' it to the corporate office. This is a franchised hotel, the corporate office has nothing to do with claims. I did get a replacement pump, at my own cost. I have paid for this and am not able to get reimbursement from this Quality Inn location. The corporate office will not have anything to do with it because they are a franchise. Stay away from any Quality Inn - franchised or not!

Over the summer, my girlfriend and I made reservations to stay at this hotel in Point Pleasant. She explained to a member of the hotel staff, a gentleman named Parts, that we would be taking the train from New York and would not have personal transportation. After explaining to Parts that we wanted to be able to easily walk everywhere once we were down there, she was assured that the train station, boardwalk, and beach were all a half mile away and completely and easily accessible via foot.

My girlfriend called twice to ensure this accessibility as we both live in Manhattan and didn't want to rely on cab companies for transportation. After being reassured twice, she made the reservations the night before we arrived. When we arrived in Point Pleasant, after being directed to Ocean Road, we walked for approximately 30 minutes in the direction of the hotel with luggage in hand. After 30 minutes had gone by and there was no hotel in sight, we called a cab company to come pick us up.

Once the cab company arrived, they informed us that we were still approximately 5 to 10 minutes away from the hotel by car. We arrived at the hotel and found that it was at an intersection of two major roads/small highways with no sidewalks and we also found out the hotel was over a mile from Jenkinsons Beach which we had specified we would be going to, a mile from the boardwalk, and a mile from the train station. We informed the front desk clerk that we had been told on the phone all these were within close and easy walking distance and that we didn't want to stay there since we were misled.

The desk clerk, Parts, told us that it wouldn't be an issue and we could leave without being charged. We took the time while we were in the lobby to call around and find a hotel that wasn't booked and then we called the cab company to take us to the new location. While waiting for the cab to take us to the new hotel, Parts came outside with his manager Amit on the phone. Amit was exceedingly rude and told us he didn't care what we were told and that we were going to be charged for the night due to their 72-hour cancellation policy, despite the fact we had only made the reservations the night before, based on the assurances they gave us.

Now, we were being told that Quality Inn was going to charge us, after being told they wouldn't charge us, and after we had made reservations at another hotel which they were aware of. As Amit was out with friends (which is what we were told by the hotel employees). Amit told us over the phone, he was going to charge us for at least one out of the two night stay. We explained to him we didn't think that was fair, he literally told us he didn't care what we thought.

After making a reservation based on false pretenses, we were lucky enough to find another hotel that had an opening, but would cost us more and now we were being told we have to pay for both locations. Once we reached the new hotel, we reached out to Choice Hotels, the corporation to which Quality Inn belongs. The only way to get in touch with Quality Inn at that time was to send an email as no one was available.

My girlfriend called back to let Quality Inn know we would be disputing the charges with the credit card company and that we had contacted Corporate. Amit then offered to take off 70 dollars from the 170 dollar charge for the night. My girlfriend told him to take all the money off based on the circumstances, but again he refused. Choice Hotels responded to my girlfriend and said that there was nothing they could do and the hotel was already attempting to rectify the situation by crediting 70 dollars to the charge and that was the limit they were willing to go to.

At this point, we hoped the credit card company would deny the charge as we requested, but we just received a letter from them stating, they don't have the authority to refuse payment and Amit won't refund the money. Attached to the letter from the credit card company was a letter from Amit. In this letter, he clearly contradicts himself and talks about using map quest, which is driving directions, to determine the hotels accessibility via walking.

Walking distance to the hotel is just short of a mile from both train stations located closest to it and the train station we said we were coming from would require us to walk on a major road with no sidewalks. Also, the other amenities such as the board walk and beach were also not readily accessible via foot, despite what we had been told. In short, we made a reservation at this location based on the information they gave us, then when we showed up and refused to stay because we felt we were misled, we were told we would not be charged. After making a new reservation, we were then told we were going to be charged and now they will not refund us back our money.

My wife and I checked into the hotel 7-24-2010. During the night, roaches appeared in the bathroom and tub. Due to my many trips to the bathroom, I discovered crickets on the walls, the only chair in the room and carpeting. At 5:30 am, this bug problem was reported to the desk clerk. He said he would report the problem to the manager. At 6 am, the bug problem was again reported to the day clerk. She asked to see the room. We all went to the room and she acknowledged the bugs. She said she would report the problem to the manager and on Monday, as he was off for the weekend, he would definitely call us. He never did. I called him to no satisfaction in getting a refund. Our problem was reported to American Express that disputed the charge in our favor.

I reserved 2 rooms on 7/8/10 time 2:15 pm on line. Check inn 7-10-10, check out 7-12-10 and it cost $380.40, charged to my Visa card. I arrived home on 7-12-10; I had a call from my bank Quality Inn charged another $149.36, unauthorized by me. This charge caused checking account to overdrawn at cost of $32.00. On July 13, 2010 I called the motel to get this resolved and a credit to my checking account. On the phone off and on for over 2 hours to get this matter resolved.

On 7-14- 10 the bank called to tell me Quality inn tried to charge me another $149.38, I called motel again talked to manager more confusion, another 47 minutes on phone, I requested written credit for the bank, motel sent me a fax of the billing forwarded this to the bank, finally on 7-23 bank received the credit for my checking account. The frustration and costs for this error was unbelievable. I will never recommend Quality Inn again.

I am staying temporarily at a hotel until I find a room for rent. While staying there, I was being over charged. I also did not receive any discounts until I brought it to the manager's attention that I noticed what he was doing. There was a female over charging me at the front desk. He was there during the time, but he didn't say anything. He lied to me and said there are no discounts and he wants to keep the prices the same. When I started asking for print out receipts, I noticed he was over charging me.

There were different prices on the same days but different weeks. He said that was because it was the 4th of July, and on holidays, the prices go up when it's supposed to go down and after one week you get a discount. At the time, I've been there for 2 weeks so that means he lied because I asked him about the discount 2 days before we spoke. He also said he increase the price when a certain amount of people come. He's not supposed to do that either. There's supposed to be one flat rate.

Another thing, my privacy was being violated by room service. They came in my room while I was gone and one time while I was sleeping. I woke up and a woman was in my room. Even if she did knock, I didn't answer so she doesn't have the right to come in. I also had a "do not disturb" sign on the door. I spoke to someone at the front desk and the female that was with him during the time I was being over charged.

They told me they like to be safe and she asked me if anything was stolen. Nothing happened to anyone. The woman still works at the hotel. I feel they are discriminating against me. I am going through stress trying to make money to stay here for $100 a night. Well, $153, $130, $118, all different prices. I was aggravated and stressed from being over charged and discriminated against.

On the evening of July 10, after being at the motel for a couple of days already, we noticed the room was rather stuffy and the air conditioner was on. We thought that maybe because the temperature in Kennewick that day were in the 100's and with all the rooms filled that it was going to take longer to cool. That wasn't the case, we could hear the cooler trying to kick on. Needless to say, my husband and I never slept. Did I mention my husband is ill & disabled? By next morning, the room was a sauna. I went to the front desk to tell them what was going on. I got the impression that they were trying to pacify me and said that they would look into it. I gave them the benefit of the doubt and we left the room earlier than we had planned because we could not take the heat anymore.

When we got back that evening around 8:00 pm, the room was not as bad as that morning. So we decided that it had been dealt with. By the time we got into bed, we realized that it was going to be a bad night. It was worse! I had to sit up in a chair because I felt as though I was suffocating. Again, I need to tell you that my husband is disabled and for us to get dressed at 11:00 pm to go to the front desk is difficult. When I went to the front desk the next morning, the same young man was there that I had talked to the previous morning. He was on the phone and avoided eye contact. I finally just grabbed a comments card and went back to the room. Again, we left as soon as possible because with no sleep and overheated, I felt as though I would collapse. I can just imagine how my husband felt. He didn't say much but you could tell he was infuriated.

I usually don't complain about motels because, unfortunately, you are staying in a motel! But today, I will. The carpets were filthy and the trash was not emptied twice. We had no towels one morning (my husband used a wash cloth and then called room service) and the breakfast was luke warm (I didn't eat anything for fear of Salmonella and my husband had toast and yogurt). What upsets me the most is that they did not have the courtesy to say, "We are very sorry, but we were unable to fix the problem. However, we can give you another room or a portable cooler to use." I am sure they have those.

Needless to say, we will never stay there again and we will recommend to our friends to stay elsewhere. We were there for a convention, so we had a discounted motel rate. But this does not excuse the poor customer service we got. Also, when we got home Monday the 12th, my husband was not well and it took a couple of days for him to recuperate. He is disabled and has had cancer, and I am sure that the lack of sleep and heat did not help him. This is what prompted me to complain.

My father and I recently stayed at this hotel because it was close to the hospital where my mom was a patient. The room was registered to my dad. This hotel was a remodeled Holiday Inn Express and I don't remember what it was before that. The Choice hotel chain did an excellent job in remodeling the lobby and dining areas--after that, they lost their shirts. The pool side bar is a dive, small, dirty and painted black. The pool looked inviting; however, it was chained shut, and needed the leaves and such cleaned out of it. The rooms were small, a bit larger than a dorm room. Not worth the $90. My dad was charged per night.

We normally stay up at the North Division Quality Inn and it is very nice. What upsets me the most about this remodeled, poor excuse for a Quality Inn, is the breakfast buffet. At the North Division Hotel, the breakfast buffet was free. At this hotel, they charge $8.95 per person and advertise it as free! It's hard enough having a loved one in the hospital but to travel 150 miles (one way) and have to put up with (what we felt) being overcharged and get 1/2 the services offered at other Choice Hotels is wrong.

I was staying at the 'Quality Inn' for my daughter's wedding. First, the contract promised a refrigerator and microwave in my room. There were none. Second, there was no hot water in the sink, and the toilet was malfunctioning for both days. Third, I reserved a room for the minister on my credit card and instructed the manager - ahead of time - and the reception clerk upon arrival, that the minister was not to be charged. Three hours later, the same clerk took the minister's room off of my credit card and charged him for the room. This was very embarrassing, but when I complained, the assistant manager was hostile.

Finally, although my daughter did not notice initially that the wedding block rate was fixed for only the first night but not the second night, we contacted both the hotel manager, Paresh **, and the choice hotel group sales department (Jennifer) - way ahead of the wedding. However, when guests were checking out, they were charged the higher rate. When I complained the assistant manager was again hostile to the point of threatening me with the police. Apparently, this is not unusual for him, because a family who was packing their car overheard me talking about Mario ** and said that he had threatened them with the police the previous day.

I called the Choice Hotel company (which offers Quality Inn franchises and is supposed to manage the franchised properties' reservations) and they accepted no responsibility for the fact that their employee told us she would fix the rate for the second night. Nor would the Quality Inn personnel take responsibility for the fact that the former manager, Paresh **, told us that the rate would be fixed. The minister and most of the wedding guests came very long distances for this wedding. Several of them were forced to pay more than expected for the rooms. The mistake concerning the minister was embarrassing. The behavior of Mario ** was offensive.

On June 11, 2010, I went to the hotel to pay the deposit owed and decoration for my wedding reception. For some reason, it was not on the book but I had booked it with Becky almost eight months in advance. They couldn't find my reservation and I was worried we had no place for the reception after invitations had went out. So the new manager, Vick, was called. I had to okay things since it wasn't doubled booked. Well, all that was fine until the maintenance man rudely said, "I'm not setting that room up or getting any tables out because it's not on the books and no one told me."

So because of all this my information was taken down and I wanted that to be written up on how rude he was as well as all the events that took place that evening. I was only to come in and decorate not knowing we had to find table, drag them out and set everything up with no help. I was there until almost 2 am because of this. I had discussed with Amanda at the desk that the hotel need to bite some of the cost due to all the misunderstanding and miscommunication about it not being on the books and she, Amanda, agreed. Amanda was helpful and unlocked all the side doors so we could find tables and table cloths that were dirty and the floor had not been vacuumed and had bugs crawling on it. Needless to say, it was a hard night to fix this problem. I had to leave a note to let them know what else was missing and the cleaning that needed to be done.

One that day, I talked to Vick about a discount because of all this and he told me he would to contact the corporate office about this and wait until that Monday to settle on an amount since it was $800 and he would see what he could do. At first, he offered me at first three hotel room free which were about $69 and I told him with everything that went wrong, I needed him to take some off the bill so my card was not supposed to get ran until Monday or when we settled. They provided us with a free room that was $50 but the day of. After we left from checking out, Becky called saying the card didn't go through but it was to be ran until Monday June 14. I asked her why she ran it when me and Vick the manger had made arrangements on this. Then she stated I could only get a 10% discount which was only $15 off so it was going to be $785 with tax and the fact she ignored my agreement and kept trying to ran my card.

I took the money out of my account that posted Monday 6 am because of her actions. My biggest problem was they didn't want to take the blame for this mistake that could have ended us without a place to have the reception and I just wanted them to do what was right even if they had have said, "We are sorry for the inconvenience. What can we do?" But no one ever did. I intend to pay for the service I received and the fact I had to do all that work since the maintenance man refused. Now they are trying to file charges since the card was declined and I just want a better price on the deal. There's no talking to these people. Andy, an investigator, contacted me and got my side of the story. I just want what was fair in fees since they messed up.

Dirty/black mold infested rooms, socks were filthy from walking across rug- breakfast area cold, filthy, green eggs, mouse ran across floor, no TV picture, no internet, no heat in extreme cold weather. No amenities that were promised - when complained to owner (Indian lady) she said, she would not discount room, would not refund any money, would not move room, and to make do as we were costing her money. Sinus infection due to breathing black mold/mildew and staying cold room with no heat.

On 02/12/2010-02/15/2010, we stayed at the Quality Inn in Leavenworth Washington. It was anything but Quality. We were told we would have a 2nd floor room, and got a 1st floor room. The carpets were filthy, dresser and nite stands dusty. The bathroom vent hand old black stringy balls of lint and dust covered around the plate. It had not been cleaned in a long time. The swimming pool and hot tub were chlorinated, but not cleaned for a long time. While swimming hair and junk would float through your fingers. the water was so dirty. This place needs a health inspection. We would've stayed elsewhere, but the hotel were booked due to a basketball tournament. This dump almost ruined our vacation.

A $200.00 charge was added to my credit card, after my family stayed at this hotel on 11/28/09. I called the hotel to ask what this charge was for, and was told it was for two missing bedspreads. I explained that I had taken the bedspreads and placed them under the mattress cover of the roll-away bed. I had requested to provide more cushion, because you could feel the springs through the mattress when you laid on it. I was originally told they would check with housekeeping and get back to me. No one ever did. I filed a dispute with my credit card holder (Discover) to investigate. This hotel has provided Discover a invoice for this charge, so Discover has deemed this investigation complete. I again called the hotel and left a message on GM Kim's voice mail. She returned my call, and insisted that the bedspreads were never found. I can not believe that this bed was stripped the bedspreads were not found.

I am stunned to believe they are allowed to do this, and do not know how to resolve it. When we checked out of the hotel, I was asked how everything was. I told the young man at the desk, everything was fine, except that the mattress on the roll-away bed was bad, and that you could feel the springs. He commented, "I think it is time to get rid of it". I repeated this conversation to Kim, and asked if it was possible that the mattress had been thrown away before removing the mattress cover, to see that the two bedspreads were there.

She immediately said no, they were not thrown away. She has been very quick to accuse me of taking these bedspreads, without any other considerations of what might have happened to them. I have never had this kind of experience with a hotel. I find it very unethical that they are allowed to charge me for something that I did not take. I chose this hotel, because it is economical, and through a reputable company, Choice Hotels International. My overnight trip ended up costing me $300.00 because of their neglect. I have spent a great deal of time trying to rectify this.

When we arrived for a Microd state banquet, we were told that there would be a pool, but upon our arrival, we found that the pool was down for repairs until April. We also found out that the pool had actually been down since October. Once we got to our rooms, I found someone else's dirty socks in our room and there were New Year's Eve items in the drawers which made me believe that the room was not cleaned properly.

I went to the front counter to get sheets so that I knew that the beds had been changed and I changed them myself. We then had an incident with the banquet/bar employees because we had brought our own drinks in the room. We were harassed and told that we needed to take them out of there--that it was his alcohol license and they were very rude in telling us.

I explained my issues to the front desk when I checked out only to be told that we had gotten the lowest price on the room and that the banquet/bar was not part of the hotel. I told the front desk lady that it was funny we had the lowest price when one of our members called and was told that the price we had was not a discount, but their normal price that weekend. We were very discouraged and we will never stay there again. I will make sure to tell others how terrible it was here.

On Saturday October 24th 2009, I went to the Quality Inn Hotel in Carbondale IL. I paid $138.29 for a room. When I got to the room, the comforter had large dried up white spots on it! The coffee machine had been used, and the bathroom toilet was not clean! I left the room immediately and went to the front desk. I was told there were no more rooms! When I asked for a refund they told me they would clean the room in a little while. I told them no thank you, just to credit back my card. This all happen within a matter of 5 minutes!

Finally, after going back & forth with the front desk clerk, they agreed to credit the $138.29. Needless to say, I did not stay there, so the services were not rendered. I immediately left the hotel. After I checked into the Holiday Inn Express (you can look at my account and see that I paid $140.44 for another hotel room that same day I also have the receipt from Holiday Inn Express showing the check in time) I realized that he did not give me a receipt for the cancellation.

I went back there for proof that he canceled the room, he would only show me it to me but said that I could not have it! Which leads me to believe that there was going to be a problem with this. I see the charge has already posted to my account. I did call the bank when all this happened, and a man told me that he would temporarily credit my account for the $138.29. I should not be charged for a room I did not stay in! I had an attorney call the hotel, a person named Pauly Patel lied and told the attorney that he was there when it all happened (which he was not) We never returned the room keys, and that we were in the room for 30 minutes. Which is a total lie!

We had a family reunion planned at the Quality Inn in Akron Ohio. My check in was for 09-04-09 after 3:00pm. When I arrived at the motel the rates were not the same rates that had been given to me when the reservation was made but after a long drive I thought that I would wait until the rest of the family arrived and discuse it with them. On 09/05/09 a family cookout was planned and around 3:00pm I left and went to the cookout returning at approx 08:30pm with the rest of the family, as we were getting luggage and things out of the cars and taking them to our rooms a knock came to the door and it was a man with a turbon on his head stating that this was our last warning about the noise or his was going to call the sheriff on us that he was getting complaints from other guest. We attempted to explain to the man that we had just got to the room. He got upset and left, after about 30 min a couple of us went to the ft desk and ask for the manager and the man with the turbon came out and we begain to explain to him that we had just got to the room and he continue to say that if the noise wasn't cut down that he was goint to call the sheriff. We went back to our rooms and talked very quietly, about 1hr later other family members started saing that he had come to there room as well at this point we felt as thought this man was harrasing everyone with his tone and the sheriff.

At about 11:00pm the knocking on the door stopped because he went home and I continue to ask the ft desk person was everything ok and he said he had no complaints the next morning several of the family members checked out of there rooms excempt for 3 rooms. (Our family had 14 rooms) At 11:00am the man with the turbon wife started calling our room stating that we had to leave the hotel as well. I explain to her that I had paid cash for 3 nights she stated that I wouldn't be able allow any of my family to come to see me at the hotel. I was upset more at this point because none of the complaints were on my room but because I was under the family reunion he stated that I had to leave as well as another family memeber had to leave there room as well. The next thing I know there was another knock the door and it was the man with the turbon stating that we had to leave the hotel because everyone else left or he was going to call the sheriff. I explain to him again that I hadn't done anything he left and came back with the sheriff stating that I had to be put out the room. This was the worst service ever. This hotel should surely be closed down.

The lighting provided for this assisted room was insufficient, only 40 watt bulbs, for those with sight problems and made for a very unsafe stay. Also, no canteen or ice service was provided in the area of the assisted rooms, which caused a long walk to obtain such, and posed an additional fall risk.

I had reservations at this motel (in Lawranceburg, IN) for July 30 and July 31 2009. The room had a pair of underwear under the desk. Management did come and remove them but offered no apology. While he was there I pointed out to him that not only was the carpet not vacuumed as evidenced by crumbs but the carpet was filthy. When I mentioned that I was told that someone was cleaning carpets and it would eventually be cleaned. The next night the carpet still had not been vacuumed. Worse than that my sister's bed had either chocolate or something worse on the comforter. I hope my sister and I do not become ill from the filth. I had reserved 2 more nights for Aug 3 and 4 which I cancelled. I would never stay there again. I had rather sleep in my car. I took pictures of the filthy carpet. They also charged more than the reservation stated. I asked about that and was told that what I was quoted was only an estimate. How can you not know what the room rate is?

The Quality Inn Boardwalk Hotel at 1601 Atlantic Avenue in Ocean City, Maryland, is old, run down and very dirty. My family booked the reservation online and the pictures looked nice. But the pictures were deceiving. When we arrived, we loaded a luggage cart with half-deflated wheels (almost every cart was the same) and was given room 226. The man at the desk said it was one of the newer rooms. The bathroom was dated from the 60's or very early 70's and the tub had mold all around it. The cabinet door would not close because it was rotting. The bedding was all wrinkled and the rugs were all stained and old. The closet doors were off the tracks and standing in the closet. The bottom of the air conditioner had all rust around it and the furniture was all peeling like it had been left out to weather and rot.

We went to front desk and told them the room was a disgrace and they didn't even say one word. They stood there, stared at us and at each other. (The original man who checked us in was nowhere to be found.) Then, they typed on their computer and then handed my husband a key and said, "Try this one." I couldn't believe how rude they were. The next room had an updated bathroom with mold all around the tub. The rug at the door way was all frayed up and the bedding was still all wrinkled with broken closet doors.

Again, we go down to the front desk and again, they say not one word and hand us another key. The next room seemed manageable, no mold, so we accepted it. That night, after being in the room all day for an hour here and there, we go to bed and the wall near the bathroom in the next room started to make a banging noise from the water pipes. All night long, we struggled to sleep and call maintenance the next morning.

Maintenance acknowledged the problem and said they would get back to us and never did. Mid-afternoon, again, down to the front desk we go. This time, asking for our money back saying that we would just leave at this point. Again, they say not one word except "try this one" and hand us our fourth key. We pack up all our luggage and put it on another cart with half-deflated wheels and up we move to our new room with another moldy bathroom, dirty rug with broken closet door and no screen door to the balcony that also had ripped curtains. What were we to do?

Never again at a Quality Inn. Never before did I ever experience a problem like this.

Let me start by saying the actual hotel itself was charming, and the man I talked to when I first arrived was very nice but the night woman was a liar. I booked a room with two regular beds on a non- smoking floor. When I arrived at 10 a.m., it was still way too early for check-in, so the man at the front desk checked our bags and went over the arrangements we had made to confirm since this trip was a gift from our grandparents. The cardholder was not present on this trip and they said no problem because they had talked to them earlier that same morning. He assured us everything was all set and to go ahead and enjoy Disneyland and when we got back that night, we could pick up our room keys and head off to bed.

When we returned sometime after midnight, we went to the front desk to pick up our bags and room key and the middle-aged Asian woman at the front desk asked for the credit card. We showed her the printout and told her that when we booked the room, an agreement that the cardholder would not be present was already worked out. She then stated rudely that all hotels always have to have a credit card. I said no, they don't because I have done this several times in the past and she proceeded to hand us our bags and began helping the man who was in line behind us. I was mad. So I took a seat in the lobby and started to call the cardholder but before it could even get to the second ring, she miraculously changed her mind.

She then wanted a $50.00 deposit; I said no. So I ended up giving her $20.00 cash and went to our room. When I got there, I tried to open the door and couldn't get it open all the way because our roll-away bed was in the way. This room was so tiny, not that it was an issue. All I wanted was a non-smoking room with two real beds. When I went back up to ask what was up with that, she told us it was all they had left and I should have checked in earlier! I would like to state that this would have been cool with me if she mentioned it before sending us on our way.

I understand the hotel was busy but that was deceitful and completely unprofessional. So not wanting to sleep in the car, I went back to our shoe box of a room and tried to unfold the bed but could not because the tiny table and chairs were in the way. So I ended up having to move them to the bathroom area and unfolded it between the nightstand on the right and the front door. I know that is a major fire code violation. Not to mention, to use the restroom, we had to climb over furniture just to get there. Other mildly irritating things about this room include a hole in the bathroom door, glaze peeling off the tub, rust around the sink, the rank smell of smoke, food left in the mini fridge, poor TV reception, alarm clock that did not work and, of course, the woman who pretty much called me a liar and insinuated that this was all my fault.

The things I did enjoy were: the free breakfast was very good, the one bed we did have was very comfy, the hotel's New Orleans theme was great and the short walk to Disneyland was perfect. When my grandmother called after we got home, the same rude woman whom I dealt with took her call and tried to say that we booked a one queen bed in a smoking room. I cannot believe she had the nerve to lie like that, knowing I have a copy of the confirmation e-mail. I do not appreciate people lying to my grandmother like that. This trip was a gift for my college graduation that we spent a lot of time and money planning. Their business practices are completely unacceptable, and I sincerely hope they get a grip on it before this happens to some other person on their vacation who, I'm sure, worked very hard for their money to take their family on vacation only to get treated like scum.

Our family vacation was completely ruined due to our stay at the Quality Inn in Charleston, South Carolina. We checked in on June 26, 2009 in the late afternoon. As a family, we decided to drive into downtown Charleston and Folly Beach. So we did not take a close look at our room. We did notice that the extra bed/sleeper sofa we had requested in the king-handicap room was not there. We decided not to waste much time and take care of the situation when we returned later that night. Once we returned, we noticed many things. The hotel was extremely dirty. There were stains on the furniture and flooring, holes in the walls, molding (carpet) was peeling away from the walls, the plug in the bath tub was not working, and the air conditioning was making a terrible noise. Also, the room had an awful odor that appeared to smell like mildew. We decide to try to use the pool, only to find the pool was extremely dirty.

We were planning on living through the terrible mess of the hotel, but things only started to get worse. We never received the extra bed, so one family member was going to sleep in a chair in the room. So, we went to the front office where we requested a blanket, only to find an attendant became very rude. She told us we could not receive an extra blanket because we did not have an extra bed. We proceeded to explain that we requested an extra bed and never received it. We even showed her on paper where it said we were supposed to have had an extra bed in out room. She then went on to tell us we should be happy with what we got because we were only using our points to pay for the room. We explained that we had to earn the Choice points and we would like what we requested. She then continued to be rude and told us it would be a $20 fee. As she proceeded becoming ruder, she requested to swipe our credit card once again. We refused to let her because when we checked in earlier, the attendant already swiped the card for any chargers that would occur.

We then went back to our room and tried to make it through the night so we could speak with either the owner or manager the next morning. We hardly got any sleep because the hotel was so noisy. People were outside our room all night making all sorts of noise. When we spoke to the owner the next morning, he was just as rude as the people he had working for him. We then proceed by calling the Choice points customer service number. We were put on hold and ended up staying on the phone with them for over four hours. The situation was still not cleared up. One family member was a severe cause of multiple sclerosis and became so stressed that he almost had to be taken to the hospital. His nerves are still tore up to this day, June 29, 2009. Our entire vacation was ruined because by the time we got off the phone, half the day was already gone and we were only staying two nights. By this time, we decided not to stay in the hotel any longer and proceeded to return home.

On the 9th of June at or about 9:30PM, I checked into a hotel room at Quality Inn on Hampton Blvd in Norfolk, VA - relatively close to the base. I purchased one room, king or queen size bed, and I signed a receipt for 96 dollars. I am on active duty and flew out the same night. My wife departed the following morning on the 10th of June at 8:00. I checked my credit card statement and realized not only had I been overcharged the agreed amount on the receipt that I signed for, but was charged twice. My credit card statement stated I was charged $109.48 vice $96.00 and an additional $40.00. I want to know why and how could this happen? I used my credit card at this establishment out of good faith!

I reserved two rooms. The first one was for my brother. When he tried to check in, they gave him a room that someone was in. He opened the door and there was a man sleeping so he went to the front desk and they told him there wasn't anyone in it but there was. So they gave him another one. The air didn't work in it and there were no towels in it so they moved him again for the third time. Room 2 was mine. There was a big hole in the bathroom. The TV remote didn't work and there were only two towels for three people. So I called the front desk. He said he would be up. If you touch the buttons on the TV, it would cut off. If you open the refrigerator, the TV would cut off. He came up and brought another remote and a towel. I asked him a question about the TV and he answered, "Turn around and slam the door." I would not have stayed but was charged for it already. I will not book in advance again! You don't know what you will get until it's too late.

This is the worst hotel ever! We stayed two nites (5 people on biz trip). Called to have new towels second day, they said okay. Said it three more times through day. Never cleaned or refreshed room. In evening after convention and when we all needed showers Rich at hotel said, "we have cleaned and folded 500 towels today, we are done and out of towels". When pressed further he said we would get NO towels that evening. No one could take showers!! We had to go to another hotel. Stephanie, the "manager" insists this could NEVER happen and I am lying. Amazing and the place is a dump anyway. Stay away! Or search reviews. It used to be called Comfort Inn its now Quality Inn, read the reviews online they are really bad!!

Their rooms publicize that they are run and operated by Rosedale Enterprises, LLC, yet Peggy of Rosedale wrote me and said: "Please accept my sincerest regrets for any inconvenience or discomfort you experienced.

We no longer own the hotel where you stayed and haven't been the owners for several years. "

Amazing that they can still publicize that and get away with it.

This is the type of company that this hotel is.

I reserved a room at the Quality Inn for four nite. It was after 3:00 am when I woke up and there was bed bugs all over bitting me. So I look at the second bed and that bed was flooded with bugs. So I called the receptionsit at the front desk. She told me that mainatnce would be there and check me into anthor room. I was so afraid that these bugs may be carring some diseases so I said no thanks I did not want anthor room. The maintance person never did show up. The sad part about this is they had no empty rooms, they were overeloaded with military persons. I feel like this is a shamed to pay for bugs to bite and the elvator smell funky. Our servicemembers deserve much better than than junk and so do I. I left anote to let them know I was going to the hosiptal, they never call and decided that they would not charge me and that was that. May 5, 2009

dirty,filthy, room had filthy carpet, actual dirt deposits on bathroom floor mostly behind door, cobwebs, spiders, wall in massive disrepair, patching, taping of walls, boarded up places by A/C, window inserts for boxlike look, falling out of windows, furniture coming apart, however we did have clean sheets and towels.

This hotel "pre-authorizes" charges to your credit card, not with a token amount to verify the card, but with the full amount. Then when you check out, they will charge the full amount again - resulting in being double-charged. When I called about the double charge, the manager "Chris" told me that all charges are authorized for the full amount and that my bank is responsible for taking them off - which could be up to 15 days. I have had pre-authorizations before which are usually a token amount to verify the card ONLY, not a full charge that results in double-billing and tying up your money.

This hotel "pre-authorizes" charges to your credit card, not with a token amount to verify the card, but with the full amount. Then when you check out, they will charge the full amount again - resulting in being double-charged. When I called about the double charge, the manager "Chris" told me that all charges are authorized for the full amount and that my bank is responsible for taking them off - which could be up to 15 days. I have had pre-authorizations before which are usually a token amount to verify the card ONLY, not a full charge that results in double-billing and tying up your money.

I stayed at a Quality in In Charlotte NC back in september of 2008, and now 7 months later(march 2009) I am getting charged for my stay at that hotel. They say the charges on that card never wnet threw yet i've used that card there befor. in these 7 months i have closed that card, it was feb 09 that i closed the card. To be getting charged 7 months later on a card that dosn't exsist is casueing a number of problems with my bank, i'm dealing with over draft fees, and the bank is saying it was an illegal transaction. I feel that I should not have to pay for any of these fees or for the cost of that room, they have since charged my new card and said sorry and thats it. How can they legally charge you 7 months later with out notice and on a card that does not exsist.

I am haveing to take money out of a different bank and transfer it to the old bank to pay money on a card that doesn't exsist and possible have to pay overdraft fees.

We have stayed at this Quality Inn 3 times with our crew to work in Richmond. The first time we stayed they over charged us on our credit card and claimed they could not reverse the charges. We had a $2000.00 hold on our credit card besides the actusl correct charges. Their accountant had to draw up a letter to fax to our bank telling them what the correct charges are so they can send it to authorization to release the funds. The process was long and rediculous. We bounced checks because they had a hold on #2,000.00 of our money for no reason.

Our next stay; our sheets were not clean when we checked in, the bed was made but the sheets had food on them so we had to get clean sheets and change them ourselves. Our son also had worm like bugs in his bed when he pulled the sheets back. Our toilet stopped up and it took them 4 hours to get someone up there to unstop it. We had a roach crawling up the wall about as big as a thumbnail. Our third stay they did the same thing with our credit card. They have a hold on $600.00 when our charges are only $180.00.

We have not been able to get this resolved yet but they are suppose to be drawing up another letter by the accountant and fax to the bank and then they send it to authorization and release the rest of our money that is being held. In the mean time we are bouncing checks because of this and I believe Quality Inn should be responsible for all our fees and charges due to returned checks because of this. No one seemed to know what they were doing and no one would return our calls. We are very upset about these mistakes. Our account has been compremized and it makes us look bad boiuncing checks by no fault of our own.

We have bounced checks because of these mistakes. I could maybe understand this mistake of over charging maybe once, but twice is a little much. They need to train their staff better or something, because all of our dealings with them have been disasters.

on our trip to Florida we stayed at quality in hillsville (va466) using travel coupon on 12/28/08 for 52.95 with no problem, but in using travel coupon on 12/29/08 in darien georgia (ga529) for 49.99 (also advertised on outdoor sign) we were told the price would be 59.99 because of holiday. we were too tired to go elsewhere so we paid under protest as a few other other customers did. this is not right and we will not be staying at quality inn in the future

On 9/12/08 my family and I went to the front desk of the Quality Inn in Asheboro,NC and proceeded to let the front desk attendant named Kathy that a family friend booked us a room there for the night and asked her if it would be ok if we looked at the room before we checked in and she said sure follow me. We got to the room and from the initial view of the room it looked fine but we soon saw that it was roach infested. She immediately told us that the motel has had a bad problem with roaches for some months and that theyve had to call pest control out there several times already to try and rid the problem but theyve still continued to have a problem with an infestation and she apologized severeal times for the inconvenience. She asked my husband to come to the office because she was going to give us a discount and get us into another room.

We moved to another room and not right off the bat did we see any roaches but eventually by the time we started getting up getting dressed that morning there were roaches and we checked out, which we were only booked for 1 night initially anyway. The rooms appeared to be clean in appearance upon first sight but the roaches came out and it was a disaster because we then had to scurry around the room trying to throw our belongings in our bags and het outta there.

In the first room she put us in , she came in with a flashlight and a ziplock bag because she said she wanted to put as many as she could catch in the bag to show the manager that there was indeed still roaches even tho as she stated that the pest control had just came out the day before according to her and she also told us the name of who to call and complain to because she said that she couldnt believe how many it still was crawling in various places such as the refrigerator, under the microwave, and the walls along with there being roach eggs just lying around as if the room hadnt been thoroughly cleaned around those areas.

The event planned the following day was my brothers wedding and I was supposed to be happy but instead I was upset at what occurred beforehand. We had to deal with being moved into what was supposed to have been a better room that turned out to be just like the first room we were put in. It was a disappointing and upsetting experience because we will never stay there again and we are going to tell our friends and families to never stay there either.

I contacted the manager/owner of the establishment and proceeded to let him know of our experience at his motel and he expressed an ugly attitude with me that further let me know that we would never stay there again because he cut me off mid sentence to tell me that his front desk attendant gave us a discount on the room and that was all he could do. I informed him that my home has never had a roach problem and that I thought it was bad business to not care whether his guest are comfortable or satisfied with the service of his motel and then I asked him who else I could talk to about our satisfaction with their service. He then asked me what Id like him to do and I proceeded to tell him since this was a problem we had due to his place of business that I felt it fair on his part to pay for the cost of the pest problem we incurred due to his motel conditions and he then told me to get the pest control people out to my home for an estimate and when I got that estimate to send it to him and he would send payment to them for us to get the problem and service taken care of and I did just that and let some days go by and called him to confirm that hed gotten it and he said yes thank you my attorney and I received it but I cant do what I told u before because my attorney told me not to pay that amount ($125) but we could only pay $25. He then said goodbye rudely which I didnt appreciate because I wasnt finished speaking so I said excuse me before he hung up and proceeded to let him know that I would be filing a complaint and once again he said thank you and hung up on me.

As a direct result of staying there, and I say DIRECT RESULT because we have never in the 4 years weve been in our home have had a problem with ANY bugs,roaches,or anything and now we had them in our luggage and vehicle which was terrible! We went from never having a pest problem AT ALL to seeing them falling out of our clothing as we unpack inside and having to take our luggage outside and shake our remaining unpacked clothes out. THAT WAS THE MOST EMBARRASSING THING IVE EVER HAD TO DO ALONG WITH HAVING PEST CONTROL DRIVE UP TO MY HOME.

My husband and I stayed at the Seattle Quality Inn and Suites during Bumbershoot. During the course of the evening large groups of young adults and youth were drinking and using drugs on the shared patio that was outside our room. We called twice the first night (once at 2am and once at 4am) to explain to staff that the group was loud.

The second night we called staff again - the group continued to party. When we called the manager after our stay she was oppositional and explained our complaint never reached her desk (she does not check the evening file and the staff do not report evening complaints to the day management).

We received our bill and assumed our stay had been credited - it had not. We have stayed at Quality Inns across the US (19 states in all) attending large festivals - this was the worst stay of all - avoid it if you can. The manager explained that it was our fault for not being asked to move rooms (an option that was never presented in a hotel we were told was fully booked). Regardless, the manager told us we should have stayed at another hotel. Next time we will.

We stayed 2 nights - didn't sleep at all listening to youth and young adults drink and do drugs on the 2nd floor patio of the hotel .... they credited my visa for 1/2 of one night .... less than the price of a nice meal.

When I got to the Quality Inn in St. Louis, the heater didn't work, I froze all night. Then I didn't have hot water in the morning either! I caught a cold, was miserable the whole trip to a court hearing. The hotel was in extremely bad shape!!

I was ripped off and unable to do anything about it due to my schedule there. I got there after midnight, and had to be downtown at 10:30am. No shower! I would have been better off staying in the airport lobby!

After driving all day, on Sept 1st, we got to this hotel in Hendersonville, NC, around midnight. A big hotel with a nice large lobby, with water fountain inside the lobby. Looked nice so we went to the front desk where we were told by the lady manager that she only has ONE room left. We were very tired so we took the room.

In the light of two very weak light bulbs, the room looked old but since it was so late and we were so tired, we went to bed. In the morning with the help of the day light, we noticed a lot of MOLD on the walls, the carpet was riped, the wall paper was coming off the walls, the paint was pealing, the bathroom was dirty, etc, etc. We went to complain to the front desk, the clerk called the manager on the phone and she told him that if we didn't like the room, we should have complained the night before. The night before ?? at midnight when she told us this was the only room left ???

The clerk knew we were right, he was very nice but there was nothing he could do since the manager did not care. However, he gave us 10 % off the room rate, which was around & 115.

But this wasn't the point, we were not looking for 10 or 40 % off.
We wanted the management to acknowledge how bad the room was. The room had a sign / note on the bed and on the table 100% CUSTOMER SATISFACTION GUARANTEED ! .......
Of course I took it with me to the Front Desk and it meant NOTHING to them.

Consequences or physical damage resulted ? you are asking....

How would you like to pay over $ 100 per night and sleep in a MOLD contaminated room, with dirty bed linens (who knows how many and what kind of people slept in that bed and used the linens ???

I still feel dirty only thinking about that night. Please understand that it was horrible. I would not let my cat spend time in that room or bed, much less a human being. We are talking about a major hotel chain, a international one in which people believed and trusted. Isn't that enough ?
How would you like to risk your health and pay for it to ?

I have taken several pictures of the room and the MOLD. I hope some one wants to see them. I would be more then happy to email them to you.

This should NOT happen to anyone. This is not your shabby, around the corner $20 a night motel ..... if you know what I mean.
This is a HUGE International Hotel Chain.

THIS SHOULD NOT HAPPEN and someone should care and do something about it !

I was over charged $143.88.

We called ahead to Kingman, AZ, for a non-smoking room. We arrived later in the evening, went in the room, realized it reeked of cigar/cigarette smoke. Being as my husband was exhausted from driving all day he fell into bed and immediately was out. I tried to air out the room by opening the door, to no avail. Then I tried opening a coffee filter to mask the horrid smell, also to no avail.

The night we stayed there was on October 6th and it was very cold in the room. The heating also was shut off. ( I asked the manager why when I called and he said they didn't turn on the heat yet because it was seasonal. (30 - 40 degrees wasn't considered cold enough evidently.) Finally at 12:30 A.M. I went out to our car and tried to get comfortable for the rest of the night,(worst night of my life, I about froze, but at least I could breath.)

Incidently, there was no water in the faucets in the motel room. My husband woke up at 5:00 A.M. and went to look for me. Then he went down to the office to complain, to no avail. Person at the desk was very rude.

When we got to our destination, I called the manager of the Quality Inn in Kingman twice before he decided to return my call. He gave me a run around and lots of excuses as not to refund our night's expense. We usually stay at Comfort Inns at least four or more times per year and would have this time, but didn't find one in the book we looked in. We really feel that we should have a full refund for our most uncomfortable night. The total cost of the room was $72.14. The cost was put on our Discovery Card and the motel will still have the number.

My husband and I stayed ath the Quality Inn in Norman, OK, on the night of Sept 16. The bed frame had a metal piece (support?)that protruded about 3 inches out from the bed but that was covered by the spread. I scraped my foot on the metal. When I called the desk to report the incident, the clerk came to look and offered me a bandaid. I asked to speak to the manager and was told he was unavailable. After much back and forth, Mr. Bob Patel called. He was quite rude, yelling at me and even accusing me of injuring myself in order to work some sort of scam on him. He finally let us move to another room, but he offered no type of compensation for our aggravation.

I registered a complaint with Choice Hotels web site. Have not yet heard back. Judging from the experience of others on various sites, I expect Choice to take no notice. I will however follow up with a letter to the CEO.

I recently stayed at the quality inn and suites by choice hotels in Johnson City, TN. the room was 80 bucks a night. when first arriving the room was supposed to be nonsmoking, yet it reeked of ciggerette smoke. The fold out bed had dirty sheets and a used condom wrapper in it. I called the front desk and told the young man working he said he was sorry. I had to ask to have someone come up and change the bedding and adress the smell of the room. He did change the sheets and offered air freshner.

The next morning we woke up to our Truck stolen out of the parking lot. We asked the night manager to please call the police for us and he handed us his cell phone and told us that it was out truck and that we need to call the police.(we dont know the area or the address). oh and Walter told us that he saw some youths out by our truck at 3in the morning. we asked him repeatly why he did not call the police and he had no answer for us. The police have now arrived and walter has left in his van. we gave the police our statement and the police leave and walter pulls back in, ok this does not look good to us.I had to wait for the very rude girls that work there to finish thier smoke and come back in to get a phone book from them. they acted disinterested and like this was a joke or something.

So i get home after renting a car one way so i was charged a fortune. And on Monday morning I contact the hotel because they did not event give me a discount. The manager would only talk to me through email and assured me that the would refund me the amount and then just charge me for one night at a discounted rate, which they did, but they then recharged my debit card 90.68 Im still trying to resolve this issue as i type.

I was informed that EVERY choice hotel is independently owned and operated and therfore you really have no recourse but to deal with the people that have screwed you in the first place, I will never stay at a choice hotel again

lets see, my truck, which im not going to get nearly what it was worth nor can i replace it for what im going to get for it. It was filled with stuff. the cost of the hotel, the cost of the rental car home and the cost of the rental now that im home,(inusrance only covers so much) Im sick to death over this.

I made reservations for 3 nights at the Quality Inn Burbank, CA beginning 07/27/07. We booked a flight on Southwest Airlines to be arriving at 8pm on 07/27/07. However, the Airline was delayed and not able to take us to our Baltimore connection due to Baltimore air traffic issues. They booked us on a later flight to arrive at LAX that evening and proceeded to be delayed for 2 hours due to a weather front.

We missed the connection in Chicago to LAX and as soon as I was able to use my cell phone, called and cancelled the hotel for that night, since the only flight we could get was to Phoenix.

We spent the night at the Phoenix airport and arrived in Burbank 07/18/07. When we got to the hotel. The front desk manager yelled at me that we owe him for the night before. I explained that the flight was delayed and told him we called as soon as we could use our cell phones that we couldn't make it. He screamed at us that we should have made better plans. He then refused to allow us a room until we signed that we would pay for staying the night on 07/27/07.

We refused to sign anything and went to the Marriot. I received my Discover statement which shows a charge to the Quality Inn for 125. the room was reserved for about 92. This was disputed with Discover. I also make a complaint with the quality inn web sight but they have not responded. Of note, it took me 4 calls to reach the hotel, nobody answered their phone. I will never make reservations or stay at another Quality Inn or Comfort Inn or any of their affiliates in the future!


Charge or 125 on my Discover card. Services were not rendered.

Additionally, we had to pay about 150 a night for staying at the alternate hotel without reservations. At least it was clean. BUT, we couldn't check in until 3pm, we were beat! and then kicked in the keaster!

Upon arrival to the hotel in San Simeon, CA, an asian lady ran my bank card at the front desk for our two day stay. She said that my card was not approved and that they would try again the next morning. I called my banks 800 number knowing that something wasn't right to find out that my card was ran 3 times and charged for double the amount, over $800 dollars.

I had to go behind the counter at the lobby and put a bank representative on speaker phone to explain to Amos what they did, which he did not understand. He assured me that he had taken care of it and my card would be credited back, but this was his excuse about the lady that charged my card for over $800 and said my card was no good, she is getting too old but I don't want to fire her because she has been here a long time!

I am still trying to correct my account and today I found out that they put another hold authorization of $60 on my card!! and denied doing so.

I had to spend much of my trip worrying about my card being overcharged and if my account would be overdrawn due to over $800 in charges. I had to spend much of my trip calling my bank and talking to Amos about what had happened to try to correct this issue. I am still calling my bank after the trip to clear up my account and have now found a $60 hold that was put on my account by the Quality Inn of San Simeon, and all I was told is sorry the lady that ran your card is getting old?

To Whom it May Concern

We booked this hotel in May to stay in the Seaworld Quality Inn in San Antonio. We went to check in on Friday, July the 7 and was met with an unpolite attitude of I was about to give your room away because your credit card did not work. Even though we were not charging the bill to our credit card, we did call our credit company and verified that we had a sufficient balance on our card. So we informed the clerk(Jina) that we were paying cash and so she rung up a total of $235.60 for two nights with a pre-tax rate of 99.89 dollars a night.

Later on that night, other relatives came into town and complainted about the clerk(Jina) charging them the wrong amounts and she and another clerk gave them a refunds. So the next morning, I just wanted to verify we were charged correctly, so I asked the morning clerk(Carlos) if he could tell me what amount should I have been charged for my room(205). He looked it up for me and he says $212.80. So I informed him that we were charged $235.60 and he says do you have a receive because all room for our party was at a rate of 89.99.

I thought my wife had received a receipt, come to find out the lady did not give her one but we did sign the original. So they pulled out the original receipt and the desk clerk(Jina) had changed the 99.89 per night rate with an ink pen the 89.99 per night rate after we had signed the paperwork. She also manipulated the computer system to show that we only paid 212.60. So we ask to speak to the manager on that Saturday, July the 8, the manager did not find the time to meet with us. So we met with Jina and Carlo instead in which denial was the order of the day. So we checked out of the hotel and left with a very poor opinion of your hotel services in that particular area. I must say you have a beautiful hotel.

The rooms were clean and all other services were wonderful. But because of the clerks(Jina) dishonesty and the manager's unresponsive approach to a customers complaint, I will not stay in that hotel again.

Just to different in the rates and the mental stress of dealing with dishonesty and the lack of responsiveness of the hotel manager.

Reservations were made for a king downstairs room in Darien, GA. When we arrived, extremely tired, we were given a room that was dirty, had garbage outside the door that smelled, and had a refrigerator that didn't work. AFter showering, as I went to bed, I found a gecko in the bed with me. At that point I asked for a room change. They had only one room on the second floor. Nobody was able to help me move, which was a detriment to my heart condition. I did this, myself, in three trips up steps. Then I was in a freezing room. The air conditioner was broken and the whole front board was laying on the floor, knobs and all.

After no satisfaction from the front desk, I went back to the first room (fourth trip), pulled off the knobs from the air conditioning unit, and replaced them on my second floor room air conditioner in order to shut the unit. Then I finally got some sleep. The desk never helped me move, clean the room, change the room or fix the air conditioner or refrigerator...and charged me full price.

My son plays AAU baseball and was competing in Fort Dodge the weekend of May 20-21.We made a reservation by phone for a suite, due to the fact that I had my mother in law and 4 children travelling with us. Upon arrival the desk clerk was outside talking on her cell phone and told me she would be there in a minute. It took 5 minutes before she came in. I noticed a sign on the front desk that stated the hot tub was under construction.

I asked if the pool was open and she said yes. I had a written reservation that I had received by e-mail with me. She told me that the suite that I had reserved was taken but they would put me in another one which was the same type of unit. I agreed. When my excited children and I finally got to our room we opened the door and were appalled by what we saw.

I was told that it would be a 2 bedroom suite with a king, hot tub, queen and a pull out couch. What we had was two adjoining rooms without a door between them. There was a king size bed in one and a pull out couch in another. There was water damage noted above the hot tub and by the air conditioner. Neither remote for the t.v's worked. The volume on one did not work. The drain in the sink and bathtub were broken and didn't work. There were someones jeans and child toys behind the table.

I went to the front desk and asked where the suite that I reserved was. They told me they do not have any like that. I told him then I needed a cot for the room. He told me that would be a $10 charge. I gave him my written reservation and told him that if I had the room that I was quoted I wouldn't need the cot. He told me it would still be $10. I told them that we needed towels, the desk clerk told me she would throw some in the dryer and bring them down along with the cot. My mother in law and a couple other parents were sitting in the dining area conversing for a while when the front desk girl came over and told us that we couldn't sit in there. We asked where we could go and we were told in one room. Mind you there were 12-16 people sitting there. Although the night manager, desk clerk and bar girl were outside smoking, playing on the night managers computer and talking to people who drove up in the parking lot.

We dispersed and went down to our room expecting the cot and towels. It wasn't there. My children were in the room and I asked them if anyone had knocked. They told me that no one had knocked. My mother in law went down to the lobby and again asked about the cot. The night manager told her that he brought it down it wasn't his fault someone took it. He told her it was too late at night for him to go around knocking on doors for a cot. She then asked for pillows and blankets for the pull out couch. He asked her for what and when she told him he asked what couch? She then asked about the towels she was told there were no more towels. In the morning we got up and were getting ready and I noted my husbands Oakley sunglasses and my prescription glasses were gone. I asked all my children and tore the room apart. I found dirty socks, not ours, under the couch and food on the floor but no glasses. I went out to the front desk and told the girl. She told me there was nothing that they could do. I asked to speak to the manager. He told me that the only one that could get in our room was us. I then told him about the room mix up. He said sorry, what do you want me to do give you the room for free. I told him that I felt I should be compensated for misrepresentation of the hotel. He told me he would talk to the housekeeping staff but that is all he could do. I told him about everything the night before. He said Oh sorry. Nothing he could do. They took the cot off my bill and $20. That is all that I was compensated for. I will NEVER stay at another Quality Inn hotel or suite (hahaha). No suite to me. I also wrote the city of Fort Dodge about it.

My daughter had to go to another room and sleep. I lost $200 pair of Oakleys. They found my prescription glasses somewhere. The room cost me $136 and it wasn't worth a dollar. The manager was awful and not willing to work with anyone.

We drove home 3 hours late at night jeopardizing family safety. Jason Salus (General Manager) laughed at childrent that were having health problems and made comments such as 'if you are going to fake it, at least make it more believable. Very unprofessional.

Myself and 3 other employees went to a conference in Indianapolis on September 6th - 11th. I found this Hotel -- Quality Inn South in Indianapolis -- through Expedia. It had two stars and no bad reveiws. As soon as we checked in the hotel had a disturbing 'funk. We opened one of the two rooms we were given and couldn't stand in the room for more than 10 seconds. It seemed to have mold and toxic vapor resenating from the floor.

We amediatly went to the Lobby and got another room. While that room was being prepared we walked into the second room and had almost the same experiance but not quite as bad. We then got the third room and had the same problem as the second room. We were then told that the Hotel was booked, due to the conference we were attending, and we were stuck.

Since we are all guys we figured we would just suck it up. Throughout the stay the conditions got worse. The room I was staying in had a terrible leak from the AC unit and the floor was soaking wet. This allowed a terrible smell and vapor to fill the room. I was told they didn't have anyone to fix the leak. My lungs havent been the same since. The other room had a leak under the bathroom sink and the managment put a bucket under the sink to catch the water. That bucket then overflowed with water and flowed into the discusting floor. These were the major issues.

The minor issues were just the cosmetic and overall cleanleness of the Hotel. The towels, sheets, and covers were to gross to even talk about. There were holes and cracks in the baseboards and walls. The cable TV looked terrible but that didn't even matter because we didn't stay in the room very long. The only thing about the Hotel that was O.K. was the fact that they had wireless internet.

There could be possible respiritory problems resolting from having to sleep in a moldy room. There was also a lack of sleep do to the fact that the room was discusting which directly resulted in the lack of motivation and learning at our conference.

On June 24, 2005, I had reservations to stay at the Quality Inn located in Nags Head, NC. I had made these reservations by phone over a month in advance in preparation for a wedding I was to attend that weekend. I spoke with the staff who stated I was able to reserve a room by giving them my credit card number. I did so and they provided me with a confirmation number.

On June 22, 2005 I received a call from a woman from Owens who stated the Quality Inn no longer existed but she would assist me with my reservations. The woman never stated that the Quality Inn was closed and implied that it would be the same hotel but under different ownership.

When I arrived to Nags Head on Friday, June 24, 2005 I found the Quality Inn was being completely renovated and a sign was attached to the front door reading Hotel closed. Owens Motel next door will assist with reservations. I was greatly disappointed when I discovered that Owens Motel was not to the same caliber of hotel as what I had made reservations for. That day I had to spend my time searching for a hotel that would be of suitable standards and have vacancy.

I was greatly disappointed with the way the closing of this hotel was handled. I was never called by Quality Inn staff to make me aware the hotel was closing. The only person that did call me was Owens Motel who made it seem I would be getting the same room I had reserved, instead of a motel of lesser quality and standards. I have stayed at many Quality Inns in the past and have been pleased however this situation was unacceptable and I will probably never stay in a Quality Inn in the future unless this situation is addressed and rectified.

I would like to speak to someone regarding the manner the closing of this hotel was handled. I also want to see how the hotel is going to compensate me for the inconvenience it caused.

My mother, who was visiting from Japan, stayed in Quality Inn Canyon Plaza last summer as part of a tour sold by Open Road Tours (1-800-766-7117). This March, Canyon Plaza charged her credit card for her stay without her authorization even though she had already paid it as part of the tour.

The hotel sent us a letter after charging the card, claiming that Open Road Tour did not pay them. I called Open Road Tours and they confirmed that my mother had paid all the expenses of the tour in full amount through them and that they paid the Canyon Plaza hotel. When I called Canyon Plaza, they did not answer my questions and hung up on me.

I do not know whose claim is right, but the Canyon Plaza hotel charged my mother's credit card apparently knowing that she had already paid the tour company. The hotel's action to charge a customer as a weak, easy target for a quick wayout of a bussiness dispute is just unfair, and represents despicable business practice and ethic. Open Road Tour suggested that many other customers who participated in the tour became victims of this horrible practice.

My mother was charged about $110 unfairly (the bill she had already paid). Open Road Tours is sending us paperwork showing that my mother and Open Road Tours had paid all the billings, so that we can contest the credit card charge. We did not get any sincere responses from the Canyon Plaza hotel. My mother is in her 70s, this problem has caused emotional strees, waist of time and energy, and a series of overseas phone calls.

After spending 3 nites in this hotel we moved and within a day everyone came down with the flu. I feel it is very likely the germs came from the unsanitary conditions.

We stayed one night in this hotel in Southaven, MS. A week later, I was checking my bank account online and discovered that the hotel had charged an extra $30 to my account. When I called to inquire about the charge, I was informed that the cleaning lady had said that I had a dog and had stolen the hotel towels. This is completely false. I kept trying to get in touch with the General Manager, Steve Hari, but had no success. I called the Quality Inn customer service center and filed a complaint. Almost a month went by, with no further contact from them. I finally received a letter, from the GM, stating that the charges were valid and, we look forward to serving your future lodging needs.

I have NEVER stolen hotel towels and did NOT have a dog with me. This charge is completely bogus and unfounded.

My children and their cousins experienced chemical burns and reactions to the pool in Hermitage, PA. One of the children became very ill and was vomiting through the night. The other children experienced nausia, body aches and other discomfort along with the rashes and burns.

We had to treat the children for their symptoms. Our vacation was a wreck.

I gave Quality Inn (Lawrenceburg, IN) my credit card # in order to reserve a block of rooms for my wedding. I canceled the remaining rooms in advance of my wedding so that my card would not be charged for the remaining rooms. They did cancel the remaining rooms but they charged my card $122 for someone they said booked a rooom under my block but then canceled the day of the wedding. The name they gave me was someone I have never met and was not invited to my wedding but happened to have the same last name as me.

I am suspicious that the person was mistakingly put under my block because of the last name, but the manager (Keith) claims that niether human or computer error are a possibility. I work with computers every day and I could never make that statement but I guess everything is perfect at Quality Inn.

Even if this mystery person did call and lie about being with my wedding, they should have gotten her credit card number when she called to book the room. Keith claims that they don't have her cc# and it is not policy to ask for it, but some people just choose to provide it when they book. I don't know anyone who would provide someone their cc# when it wasn't requested, but I have a number of ligitamate, invited guests that said that Quality Inn specifically asked for their cc# when they booked under my wedding block.

It seems suspicious to me that they were able to get billing information for every one of my guests except for the one I have never met and was not invited to my wedding. All I want is to have my card credited with the full $122 dollars but the manager will not budge.

I was forced to pay $122, which I am not responsible for.

I booked two rooms for two night in Arlington, TX, checking in on Sept. 24th and checking out on Sept. 26th. The first night everything was fine, we got up the next morning and went to a theme park, coming back to the hotel that evening our key cards would not work, the night manager said they had problems all day with the cards not working so he reprogramed the cards and said that it should work. We went back to the rooms after opening the door I realized that the belongings in the room were not mine and quickly closed the door the same with the second room.

Apparantly they had given our room to other guests and had taken our belongings. The manager could not explain how this had happened. After 3 hours the manager had located part of our belongings which he brought out to us in the lobby in trash bags. When we inquired about the rest of our things he said that they were still searching. We did call the Arlington Police Dept. to file a report of the things that were not returned.

They gave us two other rooms which were a down grade from the rooms that we had, and the next morning I spoke with the general manager Mrs. Linda Fraze about the situation she appalogized about what had happened and said there was really nothing she could do. She also did not offer to refund us for the rooms untill I told her there was no way I was paying for the two rooms after having over a $1000.00 worth of my girl friends jewlery Stolen. She did finally refund me the two rooms.

Between the two rooms we had over $1800.00 worth of belonging that were not returned, and we were told by the police the only thing we could do is take them to civil court.

The Quality Inn in Lyndhurst is the dirtiest hotel I have ever exprienced. We booked 35-40 rooms for a family reunion(sept.3-sept6. the rooms had cigatette burns in the carpets, not one room several rooms, burns in the blankets, the bathrooms were gross. very cheap toilet seats stains and tub mildew. the bathroom floors had dirt and grime all in the cracks. I stayed in room 115 the carpet was wet all weekend. they advertise an exercise room.nothing works in there. half the equipment in on the floor broken. people that lived in nj. was going home to take showers. one of our quest saw his room and canceled his reservation. the hallways very dark the pool no lighting after 8pm. the chairs in the rooms had spots in them. some rooms had ants because of the dampness. under the bathroom cabinets spider webs. I can go on and on. these are facts it was one of the worst hotel experience in 25 years of family reunions. I could not enjoy myself because I am on the commitee, and someone was always bringing their complaint to me . What can be done

My family and I recently stayed at the Quality Inn on Oceanfront and 54th street in Ocean City, Maryland on July 24, 2004. We had originally booked the hotel for seven nights until we arrived. The hotel was in horrible condition with trash all over the floors and generally, everything had a disgusting appearance.

We arrived at our room only to find that the door was already ajar which made my entire family very uneasy. Upon entering the room we found the appliances to be rust covered and there was coffee splatter all over the kitchen walls. This was extremely appetizing to my whole family. Does the hotel have maid service or is the guest expected to clean the room upon arrival?

I proceeded to the oceanfront balcony and found the curtains covering the glass doors to be full of moths, and upon opening the outside sliding screen door it fell off and crashed on to the balcony table. The chicken wire that was wire tired to the balcony handrail was also a nice touch for atmosphere.

I immediately returned to the room to call for a manager and found that the light over the phone was broken or at least in non-working condition.

My wife and I at this point went directly to the front desk to resolve the matter, which in this case was to leave the hotel immediately and find other accommodations. The night shift on the front desk was very helpful but could not find us another hotel on such short notice. We resigned to ourselves that we would have to stay at least one night in these disgusting surroundings.

We returned to our room and began to make up the beds and found the sheets to be covered with black hairs, as though the sheets had never been changed or washed from the last occupants. I called the front desk once again and had new sheets sent up. We unfolded the new sheets only to find that they too were covered with hair. I think the hotel should invest in a new laundry service at best!! My teenage daughter wouldnt even sleep on the beds and rather slept on a chair.

The next morning we went to see the day manager who offered no apologies or help in resolving the matter. He gave us no recourse but to leave and find another hotel. I even asked for a refund and he shrugged that off and explained there was nothing he could do. His attitude plainly spoke that he did not care in the least about his guests or his hotel. I have never had such a horrible experience in any hotel ever. The Quality Inn chain should be greatly embarrassed by this hotel and its management.

We had waited almost 2 years to take a vacation and this experience pretty much destroyed our 7 days of leisure. We also had to book a more expensive hotel and change rooms twice there.

My wife booked a reservation at this motel in Biloxi, MS, for July 25, 2004. She received a confirmation number and guaranteed our room with our Visa. On the morning of the 25th prior to our leaving for Biloxi my wife called to reconfirm our room. She was told that we did not have a reservation for that night, but that we had been booked and charged for July 18, 2004. My wife assured her that this had been their error because the 25th is our grandson's birthday and we had had his party on the 24th so that we could go to Biloxi on the 25th.

She told them that she had it written on the calendar with the confirmation number and that we only had that one day in the whole year to come on vacation. The clerk at the motel was sure she had not made the mistake and would not change it. We did stay on the 25th but had to pay for an additional night.

We had to pay for 2 nights stay and only stayed on the 25th. Each night stay cost $107.91.

My wife was very upset emmotionally. We only get this one day to come on vacation and it was ruined by having this additional expense. What made it worse was that no one appologized for the mistake or even seemed to care. We really enjoy staying at this motel usually because of the location and the security. Is this how they make extra money?

We arrived late, reservation quaranteed at the Quality Inn in Staunton, Va. When we called for reservation, it was told to us that it was Comfort Inn, but gave all info. We got off at the exit, but did not see Comfort Inn, we phoned and they said Quality Inn. The desk clerk, big bearly afro/american, when dredlocks and is finger up his nose. Awful. The room was not the cleanest. the bathtub and back of tiolet, ws white dusty.The sink had hair on it. The bottom of the ice bucket also had hair in it. Thats clean, right? It was late and I didn't want to leave as the room had already been charged. I cleaned it myself. My family was not satisfied and I felt you should hear about our unsatisfactory visit. I will not use that Quality Inn again. We will be traveling in Staunton four more times this year. However, not Quality Inns.

We had reservations for two rooms for two nights and an additional room for a third night at the Quality Inn East in Indianapolis. They first had the reservations so messed up that the second night they had one room unoccupied. There was a light or fan with wires hanging in the pool. The advertisement said there was a gameroom, restaurant, lounge, refrigerators in rooms, jacuzzi, continential breakfast, there was nothing of the sort. The continential breakfast that was served my husband was told he had to pay for it. The phone system didn't work, fire alarms going off and no one telling us if it was safe or not. The side security door was left open all night and people were coming in and out from the street.

The cleaning service came into the room on Saturday morning and starting cleaning with us in there, ask us if she could smoke we told her no but she did it anyway plus she ate some of our snacks for the kids. The refrigerator was needed for milk for the baby so we had to go out and buy a cooler.

The one room's air conditioning system did not work and in one of the other rooms it barely worked. To run a bath for my granddaughter we had to start the water and let it run for about 30 minutes to get 2 inches of water. The topper was when my sister and her husband were sleeping and someone walked into their room at 1:30 a.m. because they said the room was vacated after we told them it wasn't. My sister says she remembers locking the security door but my 10 year old nephew must have opened it.

That really isn't the point, the point is that we had already told them the room was occupied. It was a horrible weekend, we would have left if we didn't plan this weekend around 6 little children.

It wasn't a matter of phsical damage except you were afraid to go to sleep. It is more of a matter that a sign in the room states If you are not 100% satisfied with your stay you will receive 100% money back gaurantee. I talked to the lady at the front desk and she told me that I had to go through Lodging.com where I made the reservations. This lady said she will investigate it, this is Thursday and I have not heard from her, but they didn't hesitate to take out the $346.96 out of my checking account. I am tired of playing there games and would like to know what I can do now.

My family and I booked 2 nites at the quality inn in Muskegon, MI, ,while going to an amusement park close by. The hotel was deceiveing from the pictures off the computer. Our room was totally disgusting. The air did not work, on that hot day. ashes and dirt everywhere. the beds smelled very very musty, with hol;es in the sheets. the toilet was broke, the shower had very little water pressure, no blow dryer, that was listed in the amenities. the resturant in the hotel was closed that sunday,run down, and the clerk was not sure if the owner was going to open it at all that week, depending how many guests arrived. there were 2 stained towels in the bathroom for our family of 4 was suppose to use. No towels at the pool, and the chlorine and mixture of bleach over-powered the pool area.my youngest son who is 10 ended up sick that nite. we ended up checking out first thing the next morning. no continental breakfast, and $1.30 for a old cup of coffee. they say 100% satisfacation in this hotel,there is no-way.