Complain about a product or service

Quality Inn

A. of Lansing , IL October 29, 2009

On Saturday October 24th 2009, I went to the Quality Inn Hotel in Carbondale IL. I paid 138.29 for a room. When I got to the room, the comforter had large dried up white spots on it! The coffee machine had been used, and the bathroom toilet was not clean! I left the room immediately and went to the front desk. I was told there were no more rooms! When I asked for a refund they told me they would clean the room “in a little while”. I told them no thank you, just to credit back my card. This all happen within a matter of 5 minutes!

Finally, after going back & forth with the front desk clerk, they agreed to credit the 138.29. Needless to say, I did not stay there, so the services were not rendered. I immediately left the hotel. After I checked into the Holiday Inn Express (you can look at my account and see that I paid 140.44 for another hotel room that same day I also have the receipt from Holiday Inn Express showing the check in time) I realized that he did not give me a receipt for the cancellation.

I went back there for proof that he canceled the room, he would only show me it to me but said that I could not have it! Which leads me to believe that there was going to be a problem with this. I see the charge has already posted to my account. I did call the bank when all this happened, and a man told me that he would temporarily credit my account for the 138.29. I should not be charged for a room I did not stay in! I had an attorney call the hotel, a person named Pauly Patel lied and told the attorney that he was there when it all happened (which he was not) We never returned the room keys, and that we were in the room for 30 minutes. Which is a total lie!

Tabitha of Greensboro, NC September 7, 2009

We had a family reunion planned at the Quality Inn in Akron Ohio. My check in was for 09-04-09 after 3:00pm. When I arrived at the motel the rates were not the same rates that had been given to me when the reservation was made but after a long drive I thought that I would wait until the rest of the family arrived and discuse it with them. On 09/05/09 a family cookout was planned and around 3:00pm I left and went to the cookout returning at approx 08:30pm with the rest of the family, as we were getting luggage and things out of the cars and taking them to our rooms a knock came to the door and it was a man with a turbon on his head stating that this was our last warning about the noise or his was going to call the sheriff on us that he was getting complaints from other guest. We attempted to explain to the man that we had just got to the room. He got upset and left, after about 30 min a couple of us went to the ft desk and ask for the manager and the man with the turbon came out and we begain to explain to him that we had just got to the room and he continue to say that if the noise wasn't cut down that he was goint to call the sheriff. We went back to our rooms and talked very quietly, about 1hr later other family members started saing that he had come to there room as well at this point we felt as thought this man was harrasing everyone with his tone and the sheriff.

At about 11:00pm the knocking on the door stopped because he went home and I continue to ask the ft desk person was everything ok and he said he had no complaints the next morning several of the family members checked out of there rooms excempt for 3 rooms. (Our family had 14 rooms) At 11:00am the man with the turbon wife started calling our room stating that we had to leave the hotel as well. I explain to her that I had paid cash for 3 nights she stated that I wouldn't be able allow any of my family to come to see me at the hotel. I was upset more at this point because none of the complaints were on my room but because I was under the family reunion he stated that I had to leave as well as another family memeber had to leave there room as well. The next thing I know there was another knock the door and it was the man with the turbon stating that we had to leave the hotel because everyone else left or he was going to call the sheriff. I explain to him again that I hadn't done anything he left and came back with the sheriff stating that I had to be put out the room. This was the worst service ever. This hotel should surely be closed down.

Gerry of Greenville, SC September 1, 2009

The lighting provided for this assisted room was insufficient, only 40 watt bulbs, for those with sight problems and made for a very unsafe stay. Also, no canteen or ice service was provided in the area of the assisted rooms, which caused a long walk to obtain such, and posed an additional fall risk.

Sandra of Nashville, TN August 5, 2009

I had reservations at this motel (in Lawranceburg, IN) for July 30 and July 31 2009. The room had a pair of underwear under the desk. Management did come and remove them but offered no apology. While he was there I pointed out to him that not only was the carpet not vacuumed as evidenced by crumbs but the carpet was filthy. When I mentioned that I was told that someone was cleaning carpets and it would eventually be cleaned. The next night the carpet still had not been vacuumed. Worse than that my sister's bed had either chocolate or something worse on the comforter. I hope my sister and I do not become ill from the filth. I had reserved 2 more nights for Aug 3 and 4 which I cancelled. I would never stay there again. I had rather sleep in my car. I took pictures of the filthy carpet. They also charged more than the reservation stated. I asked about that and was told that what I was quoted was only an estimate. How can you not know what the room rate is?

carol of collegeville, PA July 19, 2009

The Quality Inn Boardwalk hotel (on the boardwalk) in Ocean City, Maryland, is old and run down and Very Dirty. My Family booked on line at Quality Inn Boardwalk, Ocean city Maryland. The pictures looked nice. Pictures were decieving. When we arrived we loaded a luggage cart with half deflatted wheels (almost every cart was the same) and was given room 226. The Man at the desk said it was one of the newer rooms. The bathroom was dated from the 60's or very early 70's and the tub had mold all around it the cabinet door would not close because it was rotting. The bedding was all wrinkley and the rugs were all stained and old. The closet doors were off the tracks and standing in the closet. The bottom of the air conditioner had all rust around it and the furniture was all peeling like it had been left out to weather and rot.

We went to front desk and told them the room was a disgrace and they didn't even say one word. They stood there and stared at us and at eachother. (The original man who checked us in was nowhere to be found.) Then they typed on their computer and then handed my husband a key and said try this one. I couldn't believe how rude they were.

The next room had an updated bathroom with mold all around the tub. The rug at the door way was all frayed up and the bedding was still all wrinkley with broken closet doors. Again we go down to the front desk and again they say not one word and hand us another key. The next room seemed managable no mold so we accepted it.

That night after being in the room all day for an hour here and there, we go to bed and the wall near the bathroom in the next room started to make a banging noise from the water pipes. All night long we struggled to sleep and call maintence the next morning. Maintence acknowledged the problem and said they woudl get back to us and never did. Mid afternoon, Again down to the front desk we go thios time asking for our money back saying that we would just leave at this point. Again they say not one word accept try this one and hands us our 4th key. We pack up all our luggage and put it on another cart with half deflated wheels and up we move to our new room with another moldy bathroom and dirty rug with broken closet door and no screen coor to the balcony that also had ripped curtians. What were we to do? NEver again at a Quality inn never befor did I ever experience a problem like this.

Tara of Norco, CA July 14, 2009

Well let me start by saying the actual hotel it's self was charming,and the man I talked to when I first arrived very nice but the night woman is a liar. I booked a room with two regular beds on a non- smoking floor. When I arrived at 10 am it was still way to early for check in so the man at the front desk checked our bags and went over the arrangements we had made to confirm since this trip was a gift from our grandparents the card holder was not present on this trip and they said no problem because they had talked to them earlier that same morning. He assured us everything was all set and to go ahead and enjoy Disneyland and when we got back that night we could pick up our room keys and head off to bed.

When we returned sometime after midnight we went to the front desk to pick up our bags and room key and the middle aged Asian woman at the front desk asked for the credit card.We showed her the print out and told her that when we booked the room an agreement that the card holder would not be present was all ready worked out. She then stated rudely that ALL hotels ALWAYS have to have a credit card I said no they don't because I have done this several times in the past and she proceeded to hand us our bags and began helping the man who was in line behind us . I was mad.

So I took a seat in the lobby and started to call the card holder but before it could even get to the second ring she miraculously changed her mind. She then wanted a 50.00 deposit I said no . So I ended up giving her 20.00 cash and went to our room. When I got there I tried to open the door and couldn't get it open all the way because our ROLL-A-WAY bed was in the way. This room was so tiny not that it was an issue all I wanted was a non-smoking room with two real beds.

When I went back up to ask what was up with that she told us it was all they had left and I should have checked in earlier! I would like to state that this would have been cool with me if she mentioned it before sending us on our way I understand the hotel was busy but that was deceitful and completely unprofessional . So not wanting to sleep in the car I went back to our shoe box of a room and tried to unfold the bed but could not because the tiny table and chairs were in the way. So I ended up having to move them to the bathroom area and unfolded it between the nightstand on the right and the front door. I know that is a major fire code violation . Not to mention to use the restroom we had to climb over furniture just to get there. Other mildly irritating things about this room include a hole in the bathroom door, glaze peeling off the tub, rust around the sink, the rank smell of smoke, food left in the mini fridge, poor tv reception, alarm clock did not work and of course the woman who pretty much called me a liar and insinuated that this was all my fault. The things I did enjoy were the free breakfast was very good, the one bed we did have was very comfy the hotels New Orleans theme was great and the short walk to Disneyland was perfect.

When my grandmother called after we got home the same rude woman whom I dealt with took her call and tried to say that we booked a one queen bed in a SMOKING room. I can not believe she had the nerve to lie like that knowing I have a copy of the confirmation e-mail. I do not appreciate people lying to my Grandmother like that. This trip was a gift for my college graduation that we spent a lot of time and money planing . There business practices are completely unacceptable and I sincerely hope the get a grip on it before this happens to some other person on there vacation whom by the I'm sure worked very hard for there money to take there family on vacation only to get treated like scum.

Manfred of Chesnee, SC July 1, 2009

Our family vacation was completely ruined due to our stay at the Quality Inn in Charleston, South Carolina. We checked in on June 26, 2009 in the late afternoon. As a family, we decided to drive into downtown Charleston & Folly Beach, so we did not take a close look at our room. We did notice that the extra bed/sleeper sofa we had requested in the king-handicap room was not there. We decided not to waste much time, and take care of the situation when we returned later that night.

Once we returned, we noticed many things. The hotel was extremely dirty. There were stains on the furniture and flooring, holes in the walls, molding (carpet) was peeling away from the walls, the plug in the bath tub was not working, and the air conditioning was making a terrible noise. Also, the room had an awful odor that appeared to smell like mildew. We decide to try to use the pool, only to find the pool was extremely dirty.

We were planning on living through the terrible mess of the hotel, but things only started to get worse. We never received the extra bed, so one family member was going to sleep in a chair in the room. So, we went to the front office where we requested a blanket, only to find an attendant became very rude. She told us we could not receive an extra blanket because we did not have an extra bed. We proceeded to explain that we requested an extra bed, and never received it.

We even showed her on paper where it said we were supposed to have had an extra bed in out room. She then went on to tell us we should be happy with what we got because we were only using our points to pay for the room. We explained that we had to earn the Choice Points, and we would like what we requested. She then continued to be rude and told us it would be a 20 fee. As she proceeded becoming ruder, she requested to swipe our credit card once again. We refused to let her, because early when we checked in, the attendant already swiped the card for any chargers that would occur.

We then went back to our room, and tired to make it through the night so we could speak with either the owner or manger the next morning. We hardly got any sleep because the hotel was so noisy. People were outside our room all night making all sorts of noise. When we spoke to the owner the next morning he was just as rude as the people he had working for him.

We then proceed by calling the Choice Points Customer Service number. We were put on hold, and ended up staying on the phone with them for over four hours. The situation was still not clear up. One family member was a sever cause of multiple sclerosis, and became so stressed that he almost had to be taken to the hospital. His nerves are still tore up to this day, June 29, 2009.

Our entire vacation was ruined because by the time we got off the phone half the day was already gone, and we were only staying two nights. By this time, we decided not to stay in the hotel any longer, and proceeded to return home.

Ricardo of Summerville, SC June 16, 2009

On the 9th of June at or about 930 pm I checked into a hotel room at Quality Inn on Hampton Blvd in Norfolk Va realitivey close too the base. I purchased 1 room, king or queen size bed and I signed a receipt for 96 dollars. I am on active duty and flew out the same night. My wife departed the following morning on the 10th of June @ 0800.

I checked my credit card statement and realized not only had I been over charged the agreed amount on the receipt that I signed for but was charged twice. My credit card statement stated I was charged 109.48 vice 96.00 and an additional 40.00. I want to know why and how could this happen? I used my credit card at this establishment out of good faith!

billie of tennille, GA June 8, 2009

I reaerved two rooms. the first one was for my brother. when he tryed to check in they gave him a room that someone was in. he opened the door and there was a man sleeping so he went to the front desk and they told him there wasn't no one in it but there was. so they gave him anther one. the air didn't work in it and there were no towels in it so they moved him again for the third time.

room 2 was mine. there was a big hole in the bathroom. the t.v. remote did't work and there were only two towels for three people. so I called the front desk he said he would be up. if you touch the buttons on the t.v. it would cut off. if you open the refergitaor the t.v. would cut of. he came up and brought anthor remote and a towel. I ask him a question about the t.v. he answered turned around and let slaming the door. I would not have stayed but was charged for it already. I WILL NOT BOOK IN ADVANCE AGAIN! you don't know what you will get until it's to late

P of Grand Rapids, MI May 20, 2009

This is the worst hotel ever! We stayed two nites (5 people on biz trip). Called to have new towels second day, they said okay. Said it three more times through day. Never cleaned or refreshed room. In evening after convention and when we all needed showers Rich at hotel said, "we have cleaned and folded 500 towels today, we are done and out of towels". When pressed further he said we would get NO towels that evening. No one could take showers!! We had to go to another hotel. Stephanie, the "manager" insists this could NEVER happen and I am lying. Amazing and the place is a dump anyway. Stay away! Or search reviews. It used to be called Comfort Inn its now Quality Inn, read the reviews online they are really bad!!

Their rooms publicize that they are run and operated by Rosedale Enterprises, LLC, yet Peggy of Rosedale wrote me and said: "Please accept my sincerest regrets for any inconvenience or discomfort you experienced. We no longer own the hotel where you stayed and haven't been the owners for several years. " Amazing that they can still publicize that and get away with it. This is the type of company that this hotel is.

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