Qatar Airways

I purchased a ticket from Expedia for a round trip from Denver to Colombo, based on a United reservation. My departure was Friday, Nov.11, and my return on Nov. 21. My departure was from Denver through the Continental desk on Nov. 21, and they ticketed my bag straight to Colombo, where I collected it.

On my return flight, I checked in at the Qatar desk at Colombo. The desk agent stated that he could not tag my bag up to Denver since his computer only displayed Washington IAD as my destination. I showed him my itinerary and explained to him that my booking was to Denver and that my baggage had been ticketed to Colombo from Denver. But he stated that he could only check my bags up to Washington IAD. I was aware that I had to clear customs and immigration at IAD and would have to collect my bag at IAD, but like other airlines, I wanted Qatar to tag my bag up to Denver. Their refusal or inability to tag my bag to Denver, shows that either Qatar does not possess a computer booking system operated by ordinary airlines, or that their gate agents are terribly inefficient.

My check in at Colombo on Nov. 21 was completed 2.5 hours before departure. The first leg of my journey was from Colombo to Doha, and no reason has been offered as to why my baggage did not make the plane from Colombo to Doha. I got connected in Doha for my flight to IAD. At the Qatar desk, I explained to the agent that my bag should have been checked to Denver not to IAD and asked her if she could change that tagging. She said she could not and that her computer showed my flight only to IAD. I gave her my itinerary and explained that it is not the case. She said I would need to collect my bag at IAD and check it in again for Denver. It was never mentioned to me, either at the desk or by way of announcement, that my bag has been missing or been delayed in Colombo.

The flight from Doha was delayed by nearly an hour and arrived in IAD only at around 4:00 pm. This was too late for my scheduled connecting flight to Denver, on United 407 at 4:10 pm. After standing around the baggage carousel for nearly an hour there was an announcement through the public address system asking me to report to the Qatar desk. I did so and was informed that my bag has not arrived. The desk agent informed me, along with a number of others, that our baggage was delayed in Colombo and would only arrive the next day. They told me that I was informed of my baggage delay in Doha.

I protested and denied any such notification. They were deaf to what I stated, and seemed clueless about my connection to Denver and were very unhelpful. I had to participate and speak at a conference in Denver the following morning and needed to have access to my clothes. My bag was delayed entirely due to the fault of Qatar, and the least they should do is to offer me compensation, like what other airlines do, to purchase some clothing. They have refused to do so.

Moreover, I had missed my scheduled connection that arrived in Denver at 6:07. The next flight to Denver departed after 10:00 pm and arrived in Denver well past midnight. My final destination was Boulder, and there was no bus or Super Shuttle running to Boulder at that time. I had to take a taxi that cost $100.00. It also left me physically shattered and emotionally exhausted following upon nearly 48 hours of flying, and the delay in the arrival of my bag.

d. Consumer Relations have denied all my claims to compensation.

5. My advice is don't fly with Qatar Airlines. Don't believe the hype, don't believe the slick advertising, and don't believe that the World Cup was fairly won or will be a good event. 5 star, no way.

Complaint claiming Qmiles. We are two sisters registered ourselves with Qatar Airways Privilege Club Member. We have taken a journey from Karachi-Doha-Dar Es Salaam and return Dar Es salaam-Doha-Karachi. Our Privilege Membership No.*** and my sister's Ismat Rajabali Privilege Membership No. ***. We are facing enormous trouble to claim our Q-miles. For the first one way journey, we have to lodge written complaint to get our claim mileage. Now for the return journey, we are not getting the claim mileage. It has been rejected by simply a reason mismatching flight's information or ticket. We would like to request the Qatar Airways authorities to check our issue and help us to get our true and genuine travelling Q-Mileage to be credited to our account. Further, we beg to kindly renew our Privilege Membership for the next year. Thanking you.

My name is Babu **. I traveled by Qatar Airways from Egypt to Dammam. More flight details can be found in the attached boarding pass.

Due to some issues with our visa, we had to return back from Egypt. During our journey we had an unfavorable experience with the staff of Qatar Airways. We were 22 people traveling on that particular day. We were not provided with food on board. When we tried to reason, your staff spoke to us rudely and we were insulted in front of others. We were told that the ground staff instructed them not to provide food for us. I believe that once we are inside the carrier, we are your guests and it is your duty to ensure that we are provided with the necessities that satisfy our comfort.

Our company, gets 50-60 tickets from your airlines monthly. We never had such experience before. Please look into this matter. Hoping for a favorable reply.

I bought three tickets (from Karachi to Los Angeles through London) from Qatar Airways. The flight from London to Los Angeles and vice-versa is on Virgin Atlantic Airways. Terms of the ticket were 2 pieces/passenger for the checked baggage. From Karachi to Los Angeles, there was no problem with our checked baggage.The airline honored the terms. However, we encountered a problem on our flight from Los Angeles to London through Virgin Atlantic Airways. The airline didn't allow the 2 pieces/passenger checked baggage allowance.

Awaiting a favourable action,

28th Jun, 201 started a round trip Abu Dhabi -Doha -Madrid- Malaga with Qatar Airways and Spanair, 1 adult and 2 infints 8 month and 23month babies. My sister and her 2 year old daughter met as in doha airport. Although they have adviced me that i can travel alone with 2 infants if and only if i would buy a child seat for my 23 month old baby. so that is what i did and i planned to purchase a compact stroller so i would have it with me at all times to be able to manage my kids.

and of course i bought a very small stroller a umbrella size stroller, just for this trip.

The flight from Abu Dhabi to Doha was ok they agreed to board the aircraft with the stroller as an exception to my case and seeing that it is a very compact stroller.

Doha - Madrid of course the trip got delayed for a non anounced reason, the ground staff were really rude!!!! They did not accomadate us, neither did they sympathisize that we are 2 women traveling with 3 babies and on top of all that they have bombarded us with questions why do we live in spain and made us go to security knowing that we have permenant residences in spain since the 80's!!! it was very humilating and disturbing to be treated like criminals knowing we also have children with us!!! when it came to the strollers they replied by saying they aren't allowed which is understable to my sister, but for me how would i manage to take care of two infants with out a stroller knowing that my final destination is malaga.

So i asked if they would supply a stroller or tranportation from the gate to our terminal once we board because we were already late because of the qatar airways delay in Doha and they also said no we cant so i finally said can i alteast get my stroller at the gate and they promised that i would get it if i ask for it before i land so i did and ofcourse no one helped fromt he crew. and once i landed i asked for it and they said you have to get on the belt!!! so emagine the hell i went through 3 kids 2 adults no strollers!!! and no help what so ever from qatar airways to make up for the delay because we have missed our connecting flight!!!

We lost the connection because if the delay. We were running with two infents and a child between terminal 1, terminal 2, terminal 1 again, then terminal 5 and no help what so ever, no much chairs in the airport. The Qatar airways office in madrid is a disadtrous!!! We waited for 3 hours looking for our luggage and to check our next available flight to malaga. And it doesnt take a wizard to do that!!! after three hours we were tired exausted and furious! No strollers No Luggage No flight!!! They qatar airways clerck claims there were no flights for two days but later on we found out that there were flights available!!! Such a waste of time of energy and simpley money!!!!The clerk gave us a wrong number when we asked her for her contact number to follow up n our luggage!!! i will keep it to QATAR AIRWAYS and your imagenation to picture the rest.

we ended up going to Malaga by Train on our cost. and untill this date we did not receive the strollers and no one has contacted us. We have recieved our luggage from span air but no strollers yet. it's been a week now!!! Qatar airways has made this trip the worst trip of our lives!!!

Back in October, I tried to enroll in Qatar Airlines Frequent Flyer program before leaving for my trip to Doha and the Middle East. Unfortunately, their website does not work. It makes the individual go through all the information then when one presses "enter" it goes to an error screen. I have a screen image of this problem. When I got back from the trip, I asked to enroll and got an actual email from the agent who sold me the tickets here in NYC. Finally, the company answered and told me I could not get mileage for already traveled trips, only mileage from the date of membership forward. This is for both myself and my mother, Grazia ***. Our numbers are ***, ***, respectively. I would love to get your help in this matter, to get all our mileage in business class. I feel very cheated at the moment. Thanks so much!

On 11 June 2010, we had booked a return ticket Madrid/Doha/Male for 2 people (booking reservation number ZRNAZ7). Total amount of flights was EUR 1,871.84. I paid for the total amount by a Portuguese banking system called MBNet, which is much like the ShopSafe system implemented by Bank of America.

For those that, like me, have had unpleasant experiences with credit card, this system is ultra-safe, generates a temporary, virtual,one- time-use, credit card number for single purchases or transactions; as soon as used, that number is deleted from the system and cannot be retrieved. They are called "substitute credit card numbers", or "controlled payment numbers."

MBNet is, precisely, a Portuguese provider of controlled payment numbers. No fraud, no scam, it is a perfectly regular and safe means of payment if only Qatar had cared to verify. Anyhow, our tickets had been validly paid for in full, everything was legal, we were at the airport on time, holding valid identification only to be told that we could not fly because we could not produce the plastic thing itself, the credit card. I had seen the notice about the requirement to present a credit card but the fact is that this was a different kind of payment, one that they did not recognize for a virtual credit card payment. If according to their policy, this type of transactions are not accepted because they don't know what it is (their bad, I must say), then they should not have accepted the money! No physical credit card could be produced because there was none to begin with.

We were left on ground while our money is safely in their pockets now. Unspeakable. Qatar Spain alleged "security reasons" for not allowing us on board and I fail to understand how leaving a couple of their customers (who had paid for their tickets and were holding valid ID documents) behind could be taken for a security measure. I fail to see, what were they "securing" us or the airline from I have been told that many airlines around the world have this kind of policy in place, but quite frankly, I have traveled with quite a few including Air France and have never had a problem.

I find this to be the most absurd, unfair, idiotic, bureaucratic, dim-witted measure I have heard of. What happened yesterday in Barajas makes the adjective "Kafkian" look puny.

I purchased my ticket online on Qatar Airways for me and my family (total 2 adults and 3 children) on 05 September 2010 for travel on 07 September 2010. I purchased the tickets 50% using my Qmiles and the remaining 50% using my credit card for the total cost of QR 6660. I arrived at the ticket counter with my family on the day of travel 2 hours prior to departure and the ticket agent advised me that my that the passport validity has expired (it had expired about 2 months). Anyway, I had advised him that I will renew it when I am back in Khartoum (my home country) before coming back and incidentally this does happen but since I am going directly to Khartoum, it is not a big issue and incidentally this has happened before and Qatar Airways did not deny me travel (passport stamps and travel dates and renewal of passport can be shown to confirm the accuracy).

I then checked with the immigration officer in charge and he advised that so long as you are going to your country it is not a problem to travel on an expired passport. I then went and checked with Sudan Airways and they advised that they would not deny boarding if you were traveling with Sudan Airways. Of course, I have no problem renewing the passport but the issue is that they have forfeited my tickets and advised that this is now considered a no-show and you now have to purchase a new one way ticket as I didn't cancel the booking 3 hours prior to departure, and that this is highlighted in their terms and conditions. Please advise what I can do.

I lost my luggage since the 20th of November 2009 when I was traveling from Bangladesh to Cameroon and up until now, I still have not received them. This backpack contains many personal effects and my documents. Kenyan Airways told me that Qatar Airways discovered the backpack somewhere but they are unable to send it up until now. I do not know where to complain. Trace it out for me. Thanks. It has disturbed me seriously since the keys to my house and to my office were inside. Most of my official working dresses were inside and some new pants which I bought in Bangladesh.

We had a return flight from Athens, Greece to Bankok Thailand. On the return portion the plane was scheduled to leave at 8:15am (Dec. 22/09 flight #613) after sitting on the aircraft for 3 hours they cancelled the flight citing engine problems. Back in the terminal, we were not given any options of being rerouted but were sent to a hotel where we got a meal (now 2 pm). At 5pm we were brought back to the airport and automatically booked on Qatars next flight at 8:30pm (12 hours delayed).

This delayed our next flight to Athens and consequently our train from Athens to Sofia, Bulgaria. All along the way we talked to managers that we don't just need to go to Athens but to Bulgaria and they are now responsible for that. They kept insisting that there was nothing they can do as the tickets were purchased separately. When we arrive in Athens to top it off, our baggage was lost. The staff at Qatar tells us they could not contact the train station so we would have to just go to the train station ourselves and try to get on with the tickets that were now one day late. Because is was Christmas there were no seats on the train until the 29th of December. We ended up being stranded in Athens for 2 days and finally were able to get a flight from Athens to Sofia on Christmas morning.

I am writing in reference to our first flight on Qatar Airways, the worlds 5 Star Airline. Needless to say, with such a bold statement, my aged mother, a wheelchair passenger, and I were looking forward to our flight from London to Mumbai via Doha.

Once we took off and were asked for our choice of meal, we were disappointed to learn that the airline had run out of the chicken option. My mother and I, both seasoned travelers especially on the London to Mumbai route were very surprised to learn of such an incident on the worlds 5 star airline, especially in business class. Later, when offered refreshments, we were offered the Moroccan mint tea only to have the air steward return and inform us that the tea supply had also been exhausted. Needless to say we were both shocked and disappointed.

Upon reaching Doha an hour late we hoped to make our connecting flight to Mumbai. A wheel chair assisted my mother to a bus that shuttled us to the Business & First Class terminal. Once there, the bus driver asked my mother to disembark the bus and make her way to the terminal by foot where she could obtain a wheel chair. Once at the terminal, there was no wheel chair. We were instructed to wait for one however no one showed up. I noticed our connecting flight to Mumbai was in the process of its last call when I approached the same individual who asked us to wait for a wheel chair and explained to him that at the rate we were going, we were sure to miss our flight. He too insisted my aged mother walk through security and to the gate.

Obviously enraged I expressed my displeasure of not having a wheel chair waiting for an aged passenger who was flying business class and that too on the worlds first 5 class airline. He had the audacity to state that we hadnt requested a wheel chair and that was the reason there wasnt one waiting. I insisted he check his records and he would find a wheel chair request on the booking. I also asked him if a wheel chair wasnt requested how was it that my mother boarded and disembarked the London to Doha flight with the assistance of one. He later explained since he saw my mother disembark the bus without a wheel chair he assumed one wasnt requested. Obviously I took this opportunity to inform him that the bus driver insisted on her walking the short distance from the bus to the terminal.

Once on board the Doha to Mumbai flight I made a special request to the flight crew to ensure my mother had a wheel chair waiting for her in Mumbai. Upon landing we were instructed to wait on board until all the passengers of the flight had disembarked at which point wheel chairs would be brought to the entrance of the plane for my mother. However, once the aircraft was empty we were instructed to walk to the end of the runway and wait further for a wheelchair since they hadnt arrived as yet.

Im not quite sure by what measure Qatar Airways has gauged themselves a 5 Star Airline but there definitely seems to be a flaw in that assessment. I have flown on Kingfisher, Jet, Emirates, Cathay Pacific, Thai along with numerous other airlines and have never had such terrible service or disregard for the elderly.

Perhaps Qatar should provide free flights for some of their frequent travelers to point out such niggles in their infrastructure so that Qatar Airways can live up to their bold statement of being a 5 star airline.

Unfortunately, we still have the return leg left of this journey left to endure.

I would like to advise users of this website never to fly on Qatar Airways.

I originally booked a flight to Delhi and back, one part of which Qatar simply dropped a few days before I was due to fly out. They never contacted me about this as I only learned about it when I phoned their Gatwick number to enquire about an unrelated issue about the flights.

As a replacement flight to the one they dropped (Doha to Gatwick), they put in place a flight that was supposed to fly out 11 hours later than the one originally scheduled. The result being that when I landed in Doha, I was denied a hotel room and had to contend with the dreadful food they give to passengers awaiting transfer in the Doha airport. The reason they gave for this is that the original booking I made never included a hotel room as the original transfer time in Doha was less that 8 hours. However, they, out-of-the-blue, canceled this flight and scheduled another one that was 19 hours after I landed in Doha, way over the 8 hours cut-off-point for a hotel! I tried enquiring about paying for a hotel out of my own pocket, but I was again even denied this information!

The upshot of all this is that I was forced to spend 19 hours staring like a mad thing at the floor of an airport termina!

I had flown Qatar before this and thought their service was good. However, I, along with numerous friends, work colleagues and relatives to whom I have explained what happened to me, will not use this company ever again after the kind of appalling service I was subjected to. I hope you will agree and can review any flight arrangements you have made now and in the future with this company.

Kind regards,

Mike Garvin.

Why this nightmare.

With a series of unexpected, ridicules & even slightly humorous events.

I innocently booked my flight from Paris to New Delhi after a long & hard stretch of time doing my work of research, collecting data, photos one of a kind artifacts and more.
I was relieved to go back to India & looked forward to taking my business to the next level .
The material I collected was quite significant.
Boarding the plane was, as usual.had some food an orange juice & by the way I asked

The flight attendant about the size of the airport since I was told that I only have 20 minutes to board my connecting flight.

The attendant was nice & graciously replied that the airport is very small & it doesnt take more then 5 minutes to all around the place.needless to say there should be no need to worry of being late to a connecting flight.

Now the surprises start.

As we debark the aircraft I found that a bus was needed to reach the connecting flight counter this took approximately 20 minutes. When I reached the departure section of the airport some airport official had said to me that my flight has already left & that I should book a hotel room for the night. Heading over to the Qatar airways counter to book my hotel for the night
& after a 10 minute wait on the queue I was told by the lady at the counter that I could still catch my flight. So I ran. But there was not all that time & my flight had been supposedly missed.
I went back to the counter & got my hotel.
There I was also surprised when they offered me limited service with limited meals on coupons

I was surprised because this was supposed to be a 5 star hotel not a motel

The next day I went back to the airport to catch my flight to Delhi but surprisingly there was no sign or board

Indicating service for my flight.

I went to a Qatar air ways official to ask where my counter is. I then had to run to that counter and check in my bag. The guy at the counter a French specking Tunisian and the manager helping me was from India. They both helped me run to the airplane and check in my one bag that I carried by hand , I carried it by hand because it contained allot of valuables, But because it was a heavy they politely asked me to check in the bag and I did at the same time I asked for a bag tag which they nicely said was not needed because my port of departure was Paris ( one bag was checked in Paris).

Before boarding the plane I was again surprisingly stopped for 15 minutes because they had issued my boarding card to someone else, further delaying, frustrating me and surprising me.

When I had finally reached Delhi I came to discover that my valuable bag was lost.

From that time I was forced to stay in Delhi.in the scorching heat & devastating pollution in hopes of getting my precious bag back

I had made countless phone calls with no conclusion on returning my lost bag..

My whole holyday and business affairs have been ruined by this unfortunate event not to mention my health in the Delhi heat.

The people in Qatar airways were very rude & unhelpful hanging up on me and surprising me with their rude behavior over & over & over again. At one point they had even called me to say that my bag had been recovered & that I can come to claim it. 10 minutes later it was confirmed as a false alarm and no bag has been found.did they play a joke? Maybe. At this point my trust in Qatar has failed . They have even sent me a claim form to fill which was not even PDF or any type of fill able form, laughably it was just a jpeg photo of a form. Maybe they are playing a joke after all.

They had made it so impossibly hard for me to claim my lost bag that at this point I am turning to you the reader of my Qatar Airways nightmare.