Complain about a product or service

Qantas

Bjarne of Mooresville NC (01/17/08)
After spending almost $10,000 on plane tickets to Austalia for our family vacation, Quantas refused to give a single frequent flier mile to our American Airline accounts (they are stating on their web site, and in all ads, that they are partners and that this is awarded in the one-world alliance).

However, after the travel is completed, Quantas instructs American Airlines, that the flights does not qualify for frequent flier milage. No such stipulations were made when we booked the tickets, after confirmation, nor is it printed on our intiniary, tickets, boarding passes,emailed confirmations or receipts.

Only after travel is completed and paid for do they refuse credits. Quantas, also does not respond to emails nor direct contacts. This is simple fraud..

We lost about 12,000 frequent flier miles for each of us (5 tickets). However, the loss is even higher, when you consider that they defrauding everyone who buys these vacations tickets. My 6-year old said it best why are they just not giving what they promised? This is simple massive fraud.

Francesca of Lubbock TX (05/07/07)
I have two complaints about Quantas. On my flight from Los Angeles to Auckland, I asked staff to help place my backpack on the overhead bins. I am 5'1 and the overhead bins are too high for me to reach. My backback also happened to be heavy, since it contained books and a laptop. Staff flat out refused to help. In years of flying, during which I have met my share of rude staff, this takes the cake.

My second complaint is more serious. I hold an US green card, a valid Italian passport, and a letter extending my green card until 2008 pending my renewal process. All this is certainly sufficient to allow me to enter the US-except that Quantas staff at Auckland airport decided that it is not. I had to wait for 40 minutes, during which (fortunately) someone at the US consulate persuaded them that my documents were sufficient for US custom.

Even so, staff rudely threatened me, claiming that in Los Angeles US Immigration would take care of me. Considering that I am an academic, travelling to present a paper at a conference, I am not used to be treated this way (not that it would be acceptable if I were a janitor rather than an academic, of course).

I wrote to Quantas, complaining about the rudeness and downright incompetence of its staff, and informing them that if I ever were to go back to New Zealand (an unlikely event, given the quantity of unfriendly people I met), I most certainly would not use their airline. Needless to say, Quantas did not consider my complaint worth addressing.

S Bala of Davis CA (03/13/07)
Qantas lost all of my luggage-2 big bags; it's been 3 months and they still have not returned it to me.  I was offered minimal compensation, but if I accept it, I will have to release them of all claims, which I am not prepared to do.

I've lost over $25,000 worth of personal property.

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