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Princess Cruise

Donna of Shelton, CT November 19, 2007

Donna of Shelton CT (11/19/07)
Twelve of us booked a cruise on September 14 with Princess Cruise Lines. We booked it because after shopping around the price was affordable. Today, November 20, I was emailed that an additional 70 per cabin will be charged to us for gas surcharges. I am really mad. If we do not pay this, they are telling me our cruise will be cancelled.

Ernest of San Diego, CA October 27, 2007

Ernest of San Diego CA (10/27/07)
I recently took a 7 day cruise on Princess Cruises. I purchased prepaid internet minutes to use the onboard computers in order to keep up with my emails.. After my internet minutes were used up, quickly, I just paid as I go. After a while I notice the minutes and money (350) were adding up fast. I talked to others using the Internet Cafe. They too felt the minutes were being added up quickly and not enough time on the computer.

After talking to a few people we felt that the satellite internet connection was taking along time to connect. I complaint to the Internet Cafe Manager. He told me, You know how you guy get while surfing the net?. I then complaint to the front desk onboard. I was told that they are not responsible for the satellite being slow and that this happens. I think they should put a warning on their flyers that show prices for internet use. That way people will be worn of the delays and waste of minutes and money.

I also sent letter to Princess Cruises and advised them of my complaint, no resolution. Princess Cruises Customer Relations Specialist, Arielle Gauer, sent me a response which shows their great? customer service that said, Further correspondence with our office will not garner a change in resolution nor generate further response.

Thomas of Vallejo, CA December 27, 2006

Thomas of Vallejo CA (12/27/06)
Dec 1, Princess Cruise 11 days Mexican Riviera, Dawn Princess, cabin C508. To bed first night, smelled previous person who had slept in bed on pillow case. Looked in between the sheets out of curiosity and found two black curly hairs. It was late. Suffered the night and requested clean sheets and pillow cases the next day. It was provided. Did not smell previous bed user after bed change. However out of curosity, watched closely during OUR departure concerning the changing of the bed for the next persons. It was made up before we left and the sheets and pillow cases were NOT changed!!

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