Complain about a product or service

Princess Cruise

Kristie of Vacaville, CA May 15, 2009

This was the worst vacation I have ever been on! I will never go through Princess again. They compare the Carnival Line as a sister ship, not even close! They knew going on April 25th about the swine flu and didn't let any of us know that we would not be going into mexico. we should have had a choice to cancell and re-book at a later date. We bought the vacation protection and should have been informed!!!! I live in California and have been to San Deigo many times. The ship was not fun, food not good, service not good, people not friendly. Asking for a refund on full amount and a cruise on CARNIVAL. Wasted 7 days of our lifes that we can't get back, Out 2000 for a crappy vacation

Angie of Henderson, TN April 30, 2009

Due to the Swine Flu outbreak in Mexico, our cruise on Princess Sapphire was cancelled and they rescheduled our cruise for Southern California. We are not pleased and wanted to reschedule our trip for another time. They refused and the customer representative (Christina) was rude and hung up on me. We were't asking for our money back we just wanted to go somewhere else since the CDC put out the health warning. I will never travel with them again and will suggest to anyone else the same.

Christine of Greensboro, GA April 11, 2009

Christine of Greensboro GA (04/11/09)
in Jan 09 i cancelled a trip via Lakeside travel and was informed that i would receive a full refund of 1000. Princess insist the only way they can refund the money is on the card in which it was paid. i informed them that the bank had merged with another bank and the card no longer existed and could they refund using the new information. Same account just different bank name and debit card. They said they could not that the money sould follow the new card and if not it would be rejected and bounce back to them at which time they could then mail me a check. i have provided them with all the bank information showing them that i nor the bank never received this money. A Princess rep told the travel agent they would mail me a check.

A month later i still did not have the money. 3 1/2 months later i still do not have the money and the bank and princess are arguing on who has the money and neither one will give me my money! can you help? also, inform everyone to be careful on what you choose to pay with your debit card. had i written a check or paid with cash or credit card we would not have this issue...according to the travel agent.

At one point the travel agent had agreed to give me the money and would be returned to the travel agent when the money was found but has now changed their mind. although the banks attitude has not been great i truely think the money is still with Princess. the bank nor princess are doing anything to locate the money or expadite my refund! Both are telling me sorry and that they have done all they can to help me. thank you for your assistance!

i really need my money back! although 1000 may not be alot to some it is to me and i need to take care of unpaid bills!

Lucy of Detroit, MI April 1, 2009

Lucy of Detroit MI (04/01/09)
Princess Cruises sponcers On Deck for the Cure a Susan Komen foundation to find a cure for brest cancer.However, 25% is taken out to cover a portion of the costs of the program. This is a lot of money that is not going to the charity.Why is 25% taken out for a walk around a ship and a 1:00 baseball hat? When we asked about the 25% no one could tell us why?

William of Findlay, OH March 26, 2009

William of Findlay OH (03/26/09)
Beware of Princess Cruises. Once they get your money you are on your own. They could care less whether you ever make the cruise ship. We had booked a 28 day cruise on the Tahitian Princess departing from Papeete Tahiti on Dec. 19, 2008 and arriving in Ft. Lauderdale on Jan. 14, 2009. Due to weather, our NW flight from Detroit to LA was delayed 2 hours and arrived after our connecting flight to Papeete had departed. We called Princess and they were absolutely no help. We were told that we were responsible for making our own arrangements to catch the ship.

We flew to Tahiti the next morning arriving 12 hours after the Tahitian Princess had sailed for Moorea and hour before she departed for Bora Bora. There were no seats available on commercial flights to Bora Bora, the last port we could possibly catch the ship before it sailed for South America. If we were on our own, we would have had to abandon our dream cruise and forfeit the 19,000 + we already had invested. Princess could have cared less as they already had our money and their Princess Gold Travel Insurance does not cover this as a trip cancellation.

Fortunately for us there were 11 other Princess clients (2.0% of the total 640 booked passengers) who also found themselves in the same predicament. We were able to join together and charter an Air Tahiti at 1115 each to fly the 13 of us to Bora Bora in time to catch the ship. When we returned home we filed a claim for our 2600 hotel, meal and additional air travel expenses with Princess Gold Travel Insurance. We were only reimbursed 500 each per their trip delay policy which merely represented a refund of our insurance premium. We appealed to CEO of Princess. In their response letters Princess basically claims no responsibility for anything even though they made the transportation arrangements. It is buyer beware when dealing with Princess Cruises.

We are out 1600 of unreimbursed trip delay expenses for hotels, meals and additional air travel.

Linda of New Bern, NC February 25, 2009

Linda of New Bern NC (02/25/09)
My husband and I just returned from a 10 day Panama cruise. From the very beginning there was computer difficulties with the charge cards that you use on board in lieu of cash. Mine would only work for charges and nothing else, and my husbands would only work for stateroom access. I repeatedly stood in lines to try and resolve the issue. The customer service desk could not get it right. Several others were experiencing the same problems.

During dinner each evening we would order drinks with no issue. The table server never asked for a card and there was never an issue until The last night of our cruise, when she informed us our card was blocked. My husband left the table without eating and I went to the customer service desk. They confirmed there was no problem with the charge card, just his.

Earlier in the week, our credit card had been blocked by the bank because I had not notified them we were traveling out of the country and of course they waited until we were seated at dinner to spring that one on us infront of our friends too, so when this happened my husband lost it. This time, I went back to the dining room to complain to the dining room manager and was told so sorry, mistakes happen. My husband was so embarassed, it ruined our last night on board to say the least. She never once checked my card, just assumed because he was a man that the billing information would be under him.

We were so terribly embarrased that I told the head waiter that we will never cruise with Princess again. We have cruised 4 times with them and this was the very worse and most disorganized time we have spent with them.

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