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Princess Cruise |
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Bskaal3 of Cleveland, OH June 6, 2009 Princess cruise line [is bad]. The Princess Sapphire was fair at best. But what [upset] me is my kids left a couple of items in our cabin that were obviously not garbage and the cabin Stewardess, Janice, apparently threw them out or stole the items even after I left her a very nice tip. The lost and found department never replied to 10 emails as to the whereabouts of my items. Their communications are horrible. They just ignore you. We frequently travel cruise lines and brought 12 people with us on this trip. I will never go on a Princess Cruise again. They lost our business because of their rude and disrespectful Lost and Found department. Lost valuable items shila of columbia, MD June 5, 2009 We made a reservation, thru' travel agency (Upper Deck Cruise) based in Florida for Alaska cruisetour for upcoming summer. We paid our deposit with credit cards ( 4 families paid there own 1400) and then travel agency asked us to pay rest of the amount by check and offered further discount. ( We had use this travel agency about 7-8 years ago ) so not even doubting once we all send checks of 6509.73 X4. After all checks cleared , one other family showed interest in joining our trip for upcoming August 2009. And we try calling trtavel agency for about 2-3 days, and no answers, finally we got most dreadful call saying SORRY.. we never paid Princess cruise your balance and now our company does not have any money to pay, we are doomed. well, we started talking to Princess Cruise, to see how can they help us,? WE put a letter together asking for help from uppen managment, but you can not even talk to anyone else but, Chris Marchese who refuse to let us pass our information or talk to any other person in top managment. Talking to her is like talking or hitting head on brick wall. They made us take payment resposibility from almost Bankrupt travel agency to our personal name, and right after that surprisingly price went up from 6509.73 to 7800, as Princess tells us forget about any sympathy, pay us more or we have plenty of people in wait list who will pay us full amount. Very poor customer service, Chris Marchese asked me if I was looking for " Free Sailing" well, if I was would I have booked our trip 4 months in advance? and paid in full to the agent that was recognised all these years by Princess all along and now Pricess has nothing to do with them. It was nice and dandy when they got them business. Nice going Princess Cruise. I don't think, you all will be in business for too long with this poor customer relation departmnet and no Ethics. Kristie of Vacaville, CA May 15, 2009 This was the worst vacation I have ever been on! I will never go through Princess again. They compare the Carnival Line as a sister ship, not even close! They knew going on April 25th about the swine flu and didn't let any of us know that we would not be going into mexico. we should have had a choice to cancell and re-book at a later date. We bought the vacation protection and should have been informed!!!! I live in California and have been to San Deigo many times. The ship was not fun, food not good, service not good, people not friendly. Asking for a refund on full amount and a cruise on CARNIVAL. Wasted 7 days of our lifes that we can't get back, Out 2000 for a crappy vacation Angie of Henderson, TN April 30, 2009 Due to the Swine Flu outbreak in Mexico, our cruise on Princess Sapphire was cancelled and they rescheduled our cruise for Southern California. We are not pleased and wanted to reschedule our trip for another time. They refused and the customer representative (Christina) was rude and hung up on me. We were't asking for our money back we just wanted to go somewhere else since the CDC put out the health warning. I will never travel with them again and will suggest to anyone else the same. Christine of Greensboro, GA April 11, 2009
Lucy of Detroit, MI April 1, 2009
William of Findlay, OH March 26, 2009
Linda of New Bern, NC February 25, 2009
During dinner each evening we would order drinks with no issue. The table server never asked for a card and there was never an issue until The last night of our cruise, when she informed us our card was blocked. My husband left the table without eating and I went to the customer service desk. They confirmed there was no problem with the charge card, just his. Earlier in the week, our credit card had been blocked by the bank because I had not notified them we were traveling out of the country and of course they waited until we were seated at dinner to spring that one on us infront of our friends too, so when this happened my husband lost it. This time, I went back to the dining room to complain to the dining room manager and was told so sorry, mistakes happen. My husband was so embarassed, it ruined our last night on board to say the least. She never once checked my card, just assumed because he was a man that the billing information would be under him. Carl W. Smith of Nashville, TN February 9, 2009
Vladimir of West Warwick, RI January 1, 2009
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