Complain about a product or service

Princess Cruise

Ronald of Sunnyvale, CA November 3, 2009

About Princess Cruises: 1. Food was bad. Unsafe. 2. Personnel are contract and are poorly trained. 3. Unfriendly personnel with attitudes. 4. Officers were in hiding. 5. Sapphire Princess was a cheaply built ship. No style or class.

Beth of Crystal Lake, IL October 30, 2009

I have resubmitted my letter of complaint and request to Princess Cruises and here now to you for items damaged on my disembarkation from the Ruby Princess. Voyage: Ruby Princess R291. I have heard NOTHING and received NOTHING for my damaged property. I have written Ryan B. and Lynda T. today requesting a check for 181.94 OR a voucher for future on board purchases with a minimum 5 year expiration date in the amount of 200.

Upon disembarking Sunday, June 21st in Rome, we were all greeted with tremendous rain. Although Princess has no control over the weather, I do believe the luggage pickup arrangements were AWFUL! My luggage was housed "under" a tent awning and the dock area was greatly flooded. I say "under" because my luggage was at the edge of the tent and instead of being somewhat protected, it was as if, it was left under a shower head. Not only did the rain get it wet, but the extra run off from the tent itself poured onto and into my luggage.

The entire contents of my luggage were soaked, ink from books and bags, along with the dye from clothing and shoes bled. In addition books I had brought along and purchased were ruined. Had I not opened my suitcase for our extended stay in Rome, I am certain, additional damage would have resulted. The total damages are 181.94 USD. 3rd request 10/30/09

Contact Attempts: Original phone call from Rome 6/21: Assisgned Case #187735 Letters/Replies 6/27 7/9 7/14 7/20 7/27. Emails 7/20 8/2 8/7 8/19 9/25. Rome Emails 6/21 8/19 9/25

Joseph of Upland, CA October 11, 2009

I booked an Alaska cruise (booking number XW9WVV) through my travel agent. The cruise was booked directly with Princess but the air travel was done using American Airlines award tickets. The flight information was given to Princess and incorporated into our booking. Numerous times over the three months prior to the cruise, including one week, 3 days, and 1 day prior to the cruise, my travel agent confirmed the arrangements with Princess. Everything was confirmed as in-order. When we arrived on our flight to Alaska we found that we had flown into Anchorage but we should have traveled to Fairbanks. In order to get to the proper place we had to purchase two (2) one-way tickets to Fairbanks. We immediately informed Princess and our travel agent of the problem. Our travel agent told us that when she contacted Princess they accepted the mistake as their mistake in not catching the mismatch in travel arrangements. Follow-up letters to Princess to affect a remedy have resulted in Princess denying all responsibility and refusing any compensation.

peter of goole, Great Britain September 20, 2009

On 1st September at 5.30am while on board the Grand Princess which was anchored at Copenhagen our seven year old daughter fell out of the top bunk and cut her left cheek. She required medical assistance the wound needed glueing and strips to close the wound. The rail at the side of the bunk was not suitiable to prevent our daughter falling out.

Charles of Fremont, CA September 3, 2009

We have traveled several cruise lines and we have just had the worst experiance of our lives. Princess has just turned into a floating hotel for the anchent. Our first problem was day 1 in the shops onboard. Most of the items in the liquor store were all gone and unavaliable for sale. The excuse was that they sold out last sailing and did not replenish their stores. Well I found that very inconserdiate, I paid to come onboard with the same amenities the last cruise had.

The 3rd day I woke up early and wanted some coffee. I walked into the hall and there was an older man in his 80's lost in the hall. I asked his cabin # and he was unable to tell me so I asked his name and he couldn't tell me that either. I had to get purser to come up and get him to the hospital. Then a customer had to be air lifted off the ship due to life threating issues and we had to turn the ship and sail to Vancouver to off load them. Princess has changed to babysitting people that should never be on a ship in the first place.

Forget trying to get an elevator we had to walk so many stairs I blew out the rest of my knee.Standing in line to leave or reboard the ship was just agonizing. The older pasanagers were never ready to be screened or show their ships card id.

It was a cruise from hell and the kicker was the Lobster was served raw and the waiter knew it and still served it after waiting 30 plus minutes. I saw a lot of food stealing. Several older pasangers would come up in the morning and take a plate of smoked salmon and place it in gallon size zip-lock bags and return to their room's. It really was just sickning.

All the entertaiment was baised in the 50's and most of the people were in their bedroom's early and their still playing singers I have never herd of. Well I guess I just paid for 10 days of just what I do at home is take care of the elderly. I am just sick about the whole thing. I will never travel Princess again.

Jo of Tampa, FL August 6, 2009

We booked a cruise July 24-Aug 1st. To begin with the bunks were in the ceiling and very dangerous to get in under neath them , not to mention getting around the ladders. Our names and the names of our grandchildren were posted on the door which I consider dangerous. We could not sit outside our balcony because there were smokers on either side of us and we could not breathe. There was not enough time in the ports of call to explore as much as we would have liked. Route not good. Food was not the best we have had. A big disappointment. The other complaints are minor related.

Timothy of Everett, WA July 27, 2009

Our family had planned a cruise for august 9th on Princess cruise lines departing from seattle. One member, my sister, was struck down by a massive blood clot and is hanging onto life unconscious for the past week. If she is still with us by the time of the cruise we will consider it lucky. Attempt to cancel and reschedule the cruise, even with modest penalty is futile, but Princess sends its condolences and states we do have an option of coming on the cruise and try to make the best of it. We are told that cancellation benefits come with cancellation insurance only, no matter what the circumstances are.

Jay of Lincoln, CA July 22, 2009

Princess Cruise Lines are declining in several areas. Knowing that the bottom line is profit, customers can readily see the shift from quality to cost cutting. The top complaint over all others is the dining room experiences. First, not only was the dress code not enforced, men covered with sweat were seated without hesitation in the main dining room for breakfast. Now this is more than an ambiance issue, it is now a health issue. Absent were the hand sanitizer dispensers as well. Many times guests were seated that were dressed well under the advertised code - tank tops and shorts on men at the evening meal? Yuk. Princess is no longer the Love Boat - they are now the Dirty Boat.

Bskaal3 of Cleveland, OH June 6, 2009

Princess cruise line [is bad]. The Princess Sapphire was fair at best. But what [upset] me is my kids left a couple of items in our cabin that were obviously not garbage and the cabin Stewardess, Janice, apparently threw them out or stole the items even after I left her a very nice tip. The lost and found department never replied to 10 emails as to the whereabouts of my items.

Their communications are horrible. They just ignore you. We frequently travel cruise lines and brought 12 people with us on this trip. I will never go on a Princess Cruise again. They lost our business because of their rude and disrespectful Lost and Found department. Lost valuable items

shila of columbia, MD June 5, 2009

We made a reservation, thru' travel agency (Upper Deck Cruise) based in Florida for Alaska cruisetour for upcoming summer. We paid our deposit with credit cards ( 4 families paid there own 1400) and then travel agency asked us to pay rest of the amount by check and offered further discount. ( We had use this travel agency about 7-8 years ago ) so not even doubting once we all send checks of 6509.73 X4.

After all checks cleared , one other family showed interest in joining our trip for upcoming August 2009. And we try calling trtavel agency for about 2-3 days, and no answers, finally we got most dreadful call saying SORRY.. we never paid Princess cruise your balance and now our company does not have any money to pay, we are doomed. well, we started talking to Princess Cruise, to see how can they help us,? WE put a letter together asking for help from uppen managment, but you can not even talk to anyone else but, Chris Marchese who refuse to let us pass our information or talk to any other person in top managment. Talking to her is like talking or hitting head on brick wall. They made us take payment resposibility from almost Bankrupt travel agency to our personal name, and right after that surprisingly price went up from 6509.73 to 7800, as Princess tells us forget about any sympathy, pay us more or we have plenty of people in wait list who will pay us full amount.

Very poor customer service, Chris Marchese asked me if I was looking for " Free Sailing" well, if I was would I have booked our trip 4 months in advance? and paid in full to the agent that was recognised all these years by Princess all along and now Pricess has nothing to do with them. It was nice and dandy when they got them business. Nice going Princess Cruise. I don't think, you all will be in business for too long with this poor customer relation departmnet and no Ethics.

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