Prime Time Shuttle

I arranged for transportation to LAX for an early morning flight to Atlanta. Prime Time issued a verbal and an email confirmation for a 3:55 AM pick-up. The driver arrived at 4:40 AM. The reason was never established, but the traffic was smooth, as there were virtually no vehicles on either the 101 or 405 freeways at that time of morning. I then sat in the van for about another 20-30 minutes, outside a dumpy apartment, waiting for the next passenger to get their act together. Last, the driver took a "shortcut" across the LAX departure level, that forced him to drop me off at the wrong terminal. I missed my flight.

A letter to Prime Time resulted in a denial of my request for a refund, despite the fact that their website states, "we always guarantee that you will make your flight". For anyone/everyone who was victimized by this company, if you paid by credit card, contact your card company and dispute the charge. If everyone does this, they will either get the message, or have their merchant service privileges revoked.

On July 21, 2011, I hired a shuttle service (Prime Time Shuttle Service) to pick my son at his home on ** CA, then take him to LAX Airport to catch a 7:00AM flight to Grand Junction, CO. The shuttle service was late picking my son up, making my son miss his flight to Grand Junction, CO. My son was coming to Colorado, my home, to work at the Mesa County Fair and make some extra money. He would have made approximately $432.00.

At first, Prime Time Shuttle was going to reimburse us for the shuttle and let us reschedule a flight to Grand Junction, CO, but now they are refusing to pay anything and blaming us for being late. My son called me from the airport at around 7:30AM on July 21, 2011 to tell me that he missed his flight. So he made it to the airport, but they got him there too late.

Wages for working at the Mesa County Fare $432.00

April 1, 2011, we were scheduled to be picked up. Thank God I planned on getting there early. We scheduled pick up at 6:40. Their contract says that they can be 15 minutes early or late. We started waiting outside at 6:20. They did not show up until 7:15. I had to make two calls to make sure they did not cancel the shuttle. They told me they were being late. They told me that they have no record of me calling in but they said they did call us and got a voice mail.

The funny thing is that we had the phone right there, on and getting texts from my son. They are now saying that since they tried to call us, the warranty is void since they called to reschedule it for 15 minutes. I am not sure but a contract usually means you have to agree to breaking it. Since we did not agree to breaking it, how can they say it does not count.

The driver there was like he was driving on a raceway. Zooming in and out of traffic. I was happy just to get off the Van. After calling their Customer No-Service at 9 am and at 9:30, and then again at 10:15 and finally they answered at 11:15. They said that we were not entitled to a refund. If they were the last people to be able to take us to the Airport, I would rather walk.

I am waiting for a prepaid pick-up at Burbank Airport. I called Prime Time for status, since there was no van waiting for me. I was told via phone that a van would be at the pick-up station in 3 minutes. After waiting in the sweltering heat for 40 minutes, while on phone hold with Prime Time, I used another van service. Customer Service was contacted that day, 8/20/10, with my complaint, and said they would refund me the cost for the other shuttle van service. Yet, upon request, Prime time has not emailed a copy of the credit card transaction receipt. The economic damage is $23.00, not to mention the inconvenience.

There are unreliable for transportation from airport. They were late to pick me up on a cold night from the airport. So after waiting 10 minutes, I called and they put me on hold for 10 minutes and never apologized for leaving me on hold for so long (now it's been 20 minutes late). Then lady says my car is 20 minutes away (that would make it 40 minutes late) so I said to cancel it and I'll take a taxi.

They cancelled it but didn't automatically give me my refund for them being over 40 minutes late (as if I want to donate money to their company). The lady type it up in the computer as if the car was only 20 minutes late, she didn't count the 10 minutes I waited before I made the call and the 10 minutes she had me on hold. I had to call the next day to fight for my refund. It's still pending on their review. I had to pay another $25.25 for a ride with a crazed yellow cab driver.

I reserved an appointed time (and paid $17 by credit card) for PrimeTime Shuttle to pick me up on 3/18/10 at 1 pm in order to be on time for my flight leaving at 3 pm (Delta flight 2334). PrimeTime was not there at 1 pm, they called at approx. 1:20 pm, said the driver would be there in a few minutes. He was around the corner. At 1:30 pm, I called PT and they said he was running late and would be there in 2 mins. The driver got there at 1:35 pm, he did not apologize for being late and texted while he was driving.

Apparently that's how they communicate with dispatch (jeopardizing my life and 3 other passengers; isn't that against the law?). Their dispatch called me when we were en route to the airport and assured me that I would receive a full refund (it's the principle). Since 3/22/10, I have spoken to their ill-qualified customer service reps, Valerie, on 3/22; I left a message on 3/24, 3/26, 3/29 who hates returning calls, Daniella, on 3/30 no knowledge, Vickie, on 3/30 supposed to be supervisor and finally on 3/30 a manager(?), a Mr. ** who assured me I would get a refund in 3-4 days. I do not think so, because he did not go over how I would be getting the refund, check in the mail, refund to my credit card? Please help.