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Priceline growls back

Priceline • Air Travel • Wrong Airport! • Cruises • Hotels • Rental Cars • Compassion Policies • Cancellation Insurance • Disputed Charges • Defenders • Insider's View --- • Priceline Faces Class Action Suits

The complaints about Priceline got the goat of a Priceline customer service rep, who wrote:

I just read the comments about Priceline and was laughing hysterically. I work for Priceline customer service, and thought with all the complaints I get I would read some complaints.

Everyone must realize everything is clearly stated in plain English on the Website. We have people initial a contract page that states that the tickets will be charged to your card automatically if our database finds an acceptable offer.

People!!! You're not being shafted, you are just idiots for putting in your credit card number for a couple hundred dollar purchase and not reviewing the terms of Priceline.

It's amazing how many idiots use Priceline. We should put a big heading on the page ... ''If you are an idiot, don't use us! All the idiots that call me cause emotional damage.

Then there's Brady, who writes: I actually used to work for Priceline, and the company is terrible. You are forced to tell all customers NO. I will admit, sometimes the customer do not read the website before purchasing, but other times, we should be able to do something.

If you just need the dates changed, call and say you entered the wrong dates...even if you didn't. They will send you an email on how to change you dates. For hotels, just say you entered the wrong CITY...they will cancel and tell you to place another request via the website.

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