Priceline - Disputed Charges

I bid $21.00 a day rental on a standard car which I won. Then it stated that to upgrade to premium car $22.00. So when I clicked the tab it added $22.00 to my $21.00 and charged me $43.00 a day. It didn't state "to upgrade to premium car, add $22.00." It just said $22.00 upgrade to premium car. Very misleading.

I am traveling to Milan, NM and had previously used Priceline and they gave me a good deal in the next town over Grants, NM. It worked out great because I am traveling with my baby and I am not from the area. Now the rates are higher; my bid was for more but I really needed to book a hotel and the bid was accepted by a casino in two towns over. They refuse to change my reservation even after I explained my child is fully breastfeed. I am traveling alone and staying at a casino further away from my destination is not safe or what I wanted. They don't care about the consumer. Called twice but no refund or changes were given. I am praying it all works out but I am very frustrated and upset that they did not consider my reasons for requesting the change. Terrible. I will not use them again!

We booked a ticket for my husband's grandmothers memorial. The flight put him there, with exactly enough time. The flight was cancelled. I got a call from Delta that morning, that said the flight had been cancelled, and he was put on a later flight. We went to the airport anyway. We found out that the later flight would make him miss the memorial. Since it was about 2 weeks before Christmas, and we were busy with our business, we decided if we could get a refund, he wouldn't go, but if we couldn't, then he would. I spent at least an hour on the phone before I was told I did qualify for a refund, and it would be issued within 20 days. More than 20 days later, I staill have not received a refund. I called Delta, and they said it shows where a refund was issued to Priceline for the ticket.

I called Priceline. I spent 5 hours on hold. A supervisor named Nick, put me on hold, and verified the refund with Delta (I'm actually on the phone with a very nice lady from Delta right now, and she just told me where it's documented Nick called in, and verified the refund). Nick was instructed to call the Corporate Office in Atlanta, to find out the price of the ticket, and then told me he would call on Friday to update me. He never called. Today, Monday, I called Priceline, after being hung up on several times, I was finally transferred to customer relations, Jimmy, and he put me on hold, and told me that my flight was never cancelled, and I am not getting a refund, which is complete lie. As shady as Priceline is, I wouldn't put it past them to sell your information either. Don't use them! We need to send a message that the internet doesn't hide bad businesses.

I bought tickets to L.A through priceline.com, everything was good until I noticed my girlfriend's email was incorrect, so I called them to have it changed, 10 minutes later everything was good the guy I spoke with everything was done and I would not have any problems when i showed up at the airport. I showed up at the airport just to find out my girlfriend's last name was not changed! She could not fly because her ticket did not match her ID, I called them up thinking it would be an easy procedure, but after 2 hours on the phone and a missed flight I realized they are the worst company I have ever dealt with, they couldn't not change her last name because I had bid on my ticket, and kept on repeating it's non refundable and non- exchangeable, but all I wanted to do was just change her last name so I could fly! Very frustrating experience, I spoke with the main manager and everything but nothing there was nothing they could do, I even asked them I make a typo on my last name then I would not fly and lose my money? They answered yes. WTH? I called my bank and had started a dispute on this charges, I will not let them steal my money.

Oh so after I missed my flight, I also called AA they told me all they had to do was ask Priceline to contact their helpdesk and ask them to help them, so I called Priceline again and they said (after holding for 20 min) they could've done that! But I had to pay a $150 fee plus $35 fee and whatever the price difference was. You guys have no idea how frustrating this was, in the future I will buy my tickets directly from the main companies instead of going through third. Do not buy from Priceline!

Yesterday, I booked 2 rooms in Nashville, TN for a couple of months from now through the infamous Priceline yesterday late afternoon and put in the dates. They took my bid. Unfortunately, I did not double check the dates once they accepted my bid to make sure they got it right. I was happy until I found out today that somehow their system changed the dates to arriving yesterday.

Well, since I "did not show up," they charged me the full price for both rooms and refused to refund me. They told me it was too late, since I did not show up. They would not listen when I explained I could not have physically gotten to Nashville from California to make the reservation. So, obviously, it was a mistake. Yet, they refused to help me. I feel totally ripped off.

I went on Priceline.com to bid on a rental car. In order to utilize the process I was required to enter identification and a credit card. When my bid was refused and a higher one offered to me I did not accept it and I refused to make the reservation but Priceline took it upon themselves to make the reservation anyway and charged my credit card. I have called the car rental company to cancel the reservation and they say they cannot because it was made through Priceline. Although Priceline has fraudulently made this reservation we are not able to cancel it or reverse the credit card charge. When I called the number for Priceline the agent refused to help me and hung up on me.

We received bad customer service. Their website malfunctioned, and my husband and I were both looking at the screen, and called their customer service number, and was told that they couldn't do anything about it, and that we would be charged $25. They would refund our money, but would still be charged $25. We booked a 3.5 star hotel, and their website came back with a 3 star hotel. This is unacceptable, that we would have to pay $25 for their malfunctioning website. Not to mention that they had just revamped and changed their website that day!

The website kept logging us out and having us log back in. It also brought us to screens that we have never seen before. We have been doing business with them for over 3 years now, and their customer service has gone way down. They told us that even though their system malfunctioned, they couldn't do anything for us, and that we'd have to write a letter to their home office, to the VP of price line. They also gave us an option to use their website, to email them a compliant. They had no higher management in their call center that could perform the refund to us.

I wrote a letter and I am waiting to hear back after hours on the phone with various representatives. None of them were of any help. I've since wrote a letter and sent an email to their VP, requesting a refund of $25. After 3 years of doing business with them, we will no longer be using them. Now, it is just the principal of the situation. If your website malfunctions, you should not make your customers/clients pay for it.

I reserved 1 room for business travel on their "name your own price" tab. I received an accepted offer to my bid. Upon waking up the next morning, I had an email for two different hotels on the same day in the same city! Upon calling Priceline to alert them of the error, they informed me that I had clicked on purchase for a room for the Quality Inn 1 minute before I submitted my offer for the name your own price. When I tried to explain to the customer service person that it's highly unlikely that someone can even do all of that in a minute they blew me off and told me they couldn't do anything for me. So, I paid for two rooms on the same night in the same city and Priceline won't do a thing about it!

If it was available, I would give them negative 5 stars! Had they shown any concern or tried to rectify the situation at all they could have kept me as a customer. The only thing they care about is the money!

On Friday 08/19/11, Priceline.com double charged me on a flight to Puerto Rico! After contacting priceline, they said that the first charge is the authorization charge and the other is the actual charge, but they only showed one charge in their system. They suggested I contact my bank and so I did. My bank said that there were two charges on my card and priceline needs to fix it. After calling back and forth, they told me that they had spoken to my bank and they will be faxing documents back to the bank and my money will be back in 6 hours. It's Tuesday, August 23rd and my money is not in my bank account!

I went onto Priceline.com's website and made an offer of $250 for airfare to see if any airline might accept it. When I filled out the on-line request, it asked for my account (Visa) information so that in the event an airline accepts my offer, they could immediately confirm my reservations. It stated after I submitted my offer that I should check back within three hours to see if an airline accepted my offer. I did check back, but it said that no airline accepted my offer. I left it at that. I did not go any further with my offer.

The next day I check my emails and there is a message from Priceline.com wherein it said that they had a counteroffer for me. I looked at the counteroffer, but did not accept it because it was more then I could afford. I never authorized the transaction. The counteroffer stated at the botton if you do not accept this offer simply do nothing. I did nothing and the next thing I know they have charged me for the airfare. I contacted my bank about the visa bank card transaction and they said I need to contact the airline and Priceline.

I emailed United Airlines and explained the situation and they said that they do not get paid from Priceline unless and until the airfare/ticket is actually used, which it wasn't. I also contacted Priceline about the problem and they responded with the this response: "... Ms. McGuire we work very hard to avoid any confusion when customers place their request. In order for any request to be processsed a customer must press the 'Buy My Tickets Now' button. ( specifically did not press any botton. I did what it said, which was NOTHING.) They closed the letter with "We apologize for the inconvenience and hope you give us the opportunity to serve your future travel needs." I feel as though they stole $355.95 from me.

My visa (debit card) was charged $355.95 on September 29, 2003. I do not have a lot of income and every penny is vital to my everyday living. I need to get this money back into my account as quickly as possible. Please let me know what, if anything, you can do to help my with this situation.

I tried to book for a hotel close to Toronto, Canada. The Priceline search engine was still searching for the price I quoted and it took and was hanging for more than 30 minutes and logged out. I checked my e-mail to see if any hotel had been booked. I did not get any e-mail from Priceline. So I made alternate arrangements for my travel and went for the trip.

Guess what! After returning from my vacation, I was shocked to see a CONFIRMATION for my hotel booking from PRICELINE dated the next day by an email. I sent an email to priceline customer service, they replied that they were really sorry for the incident but however according to their policy, they said they cannot refund my money at any way. I tried my best with many emails, guess what! Some customer representative answered the emails and the result was the same. This email conversation went on for a week. Finally they thought they could handle me by a rude telephone operator. They had given me a ticket number and asked me to call.

The lady who picked the phone said, the policy is that, they cannot refund and said I should have to checked with priceline before making any alternate arrangements even if though I do not get any confirmation. I asked why didn't the email confirmation come to me in time. She said that's how it works and never allowed speaking my concern and SLAMMED the phone. You know what, I tried to call them back, the automated message said that the case is closed?

I have never seen such a rude customer service in my life. The lady who spoke to me was just talking and never bothered to listen to me. She just slammed the phone and that's it. It is my money and they behave harsh to a customer!