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Consumer Affairs


Priceline - Cruises


Consumer Complaints & Reviews

I went to Priceline.com to check out cruises. I did not book a cruise but got an e-mail that I had booked a cruise. I replied to that e-mail and said that I did not book a cruise. Today, I got my bankcard statement. It indicated that I had been charged for the deposit for a cruise.

Numerous problems with Cruise and Air package booked together on this site. The tickets arrived with the flight to port city the day after the cruise left. Made 11 phone calls to get resolved and then in fact they had to have us arrive day early as too late to get on proper date. Put us up in Hotel 5O miles from airport with no restaurant and none nearby.
Have made numerous attempts to contact them and only get "canned form e-mail" responses. Very frustrating experiience and too much other things to go into about booking of trip but ruined the experience for myself and 14 yr. old daughter.

Damagse: Time, energy, effort to resolve this as well as $60 cab ride, $27 for extra dinner. Emotional strain.


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