Priceline

I rescued macaws that have gone through abuse and i just watched this horrifying new video of a Blue and Gold macaw blowing up with William ** on the bus. W** is that? That bird didn't need to in that video like that. That is so sick and unnecessary! Boycott Priceline!

I purchased a vacation package for family of 4 (2 adults and 2 children) through Priceline, and realized I could have saved more money by booking the airline and hotel separately with them. I called customer service to refund the difference, but the only thing they did was email me their policy and a coupon. I strongly feel this is misleading consumers with false advertisement.

I could not use my Priceline car rental in Chicago because of flight cancellation due to snowstorm. Priceline did not refund my money.

Having been unsuccessful in a bid for airline tickets with Priceline.com, I then found a great airline rate on another website. However, because Priceline had a hold on my credit card funds, I was unable to make the purchase therefore missing out on both avenues to tickets. Then calling to speak with a live person at Priceline proved impossible, but a recording each of the several times and at each of the several 800 numbers I found after searching several different websites. Each time, they said my credit card had not been charged. My card may not be charged, but why the hold on my funds? Why would it be impossible to speak with a live person at a place of business. This needs to be stopped.

Priceline booked my hotel for 3 nights, instead of 2, for an additional cost of $125. I called customer service, who would not reimburse me, but were rude as well. Despite having used Priceline for many trips previously, I will never use them again. Instead, I will book with a competing online service.

Deceptive marketing. Booking a room in Kansas City. I wanted to stay within walking distance of Crowne Center Mall. The area selection on Priceline was for Crown Center; however, the hotel was over a mile from the mall. When I called Priceline they kept stating it was within the map area. While that is true, they should not list the area as Crowne Center, just stay area #2. Then I would have taken a closer look at the selected area. So while I had had some culpability, their site is deceptive and misleading and requires a review of the fine print! Priceline is a bad faith business!

I booked my flight out of National, since I live right next to it, and went there this morning to fly out, only to realize that Priceline had booked me out of Dulles. The airline would not let me rebook through them, and made me go back through Priceline. When I called them, their customer service said that their computer system was down, and they could not do anything for me, until it came back up. After about an hour, I was able to get through, and they finally told me they couldn't rebook or refund.

The problem with Priceline is that you pay for the ticket before you know what your itinerary is. I did not expect my itinerary to fly from a different location that I did not select. At the very least, they could offer me a refund, since their system was down, and the computer did not give me the departure location I selected. If I could have re-booked in the morning, it would still have been worth it to fly to Salt Lake. Losing half of the day made the trip not worth it, because I was expecting at least 3 days out there.

The customer service at Priceline is meant to be a wall to make you give up, as I spent about 2 hours trying to get to them online and on the phone (talking to 4 different people). I did not, and will not, and am contesting these charges. If they had at least allowed me to rebook or refund, I would use them again, but now I won't.

My husband and I were trying to book a hotel on Priceline.com. Upon entering our payment, our card was rejected and we were told that nothing had been charged and a reservation was not made, which we found odd because that account had plenty of money in it. We tried to make the reservation 3 times and all 3 times, it did not go through. We called the motel an hour later and were told a reservation was not made. Two days later, there was a charge on our acct for $99.01. we never received a confirmation email. Priceline refuses to refund our money. Upon arguing with a rep on the phone, I was told that there was no supervisor to speak to and all sales are final. But we were told 3 times on the site that a sale was not made. Their business practices are poor.

I was bidding for a Downtown Phoenix 4 star hotel. Before bidding, I made sure to check which nearby areas had 4 star hotels. After my initial bid was declined, Priceline encourages you to add another area and rebid. I rebid and added areas where I knew there were no 4 star hotels and continued to insist on a 4 star hotel. Therefore, I knew that Downtown Phoenix would be the only area I would receive a 4 star hotel as I increased my bid. To my surprise, I received a hotel in Phoenix North, where Priceline indicates the highest hotel ranking is 2.5 stars! I called Priceline only to be told they cannot give me a refund. Watch out! Don't trust the hotel star ratings on their hotel maps!

I had never used Priceline's website before. I was checking on prices through the website the bidding part and did not realize I had actually booked a reservation. I immediately called both the hotel /airline; they said they could not cancel it on their end or they would but I had to call Priceline back. I called and spoke to a Gio and another customer service agent in which they are telling me they can not refund my money even though the transaction is still pending through my bank and the airline does not have my information yet on their end. This was not to be an actual booking and now I have to go through my bank to dispute the charges. I will never go on this site again.

I made a reservation in September 2011 for a Starwood Property located in Ft. Lauderdale, FL (beach location) for the December 2011 holiday season. I made the reservation through Starwood's agent Priceline for December 19th through December 25th. The property was listed as a four star property on the website of Priceline.

When I arrived, The Sheraton was an old rundown dirty hotel and Sheraton informed me that they were only a 3 star property and refused to refund my money in full immediately. I contacted Priceline and was directed back to The Sheraton at Ft Lauderdale Beach. This was a circle for two days back and forth, this policy that policy, no refunds or cancellations.

I contacted the Manager at Sheraton (Amy), the Priceline help line and the customer service corporate office at Starwood and no one was willing to help me. Starwood and The Sheraton in concert with Priceline was able to review all the documentation and confirm this reservation was clearly misrepresented as a four star by Priceline yet advertised by The Sheraton as a three star hotel on their corporate website. All the parties listed above refused to help. I was given a partial refund after two days and over 200 minutes on the cell phone. I had to find another hotel and move my family further disrupting my trip plus the added expense of a last minute reservation.

I request a full refund and a free 7 days booking for my family's use at any Starwood Property in the USA. This reservation was for 7 days over the Holidays and completely destroyed my holiday trip with my family. I am a disabled American Veteran and have little money to spend and only get very limited trips with my family. I just ask that Priceline step up and correct this injustice.

January 12, 2012: Mr. Jeffrey H. Boyd, President/CEO, 800 Connecticut Avenue Norwalk, CT 06854.

I am writing to you after an exhaustive correspondence with your customer service representatives. There is something wrong with the way Priceline conducts its online business, which is why I am bring it to your attention.

I've attached the various correspondences between the customer service representatives and myself, to illustrate the frustrating process in trying to clear things up. Apparently, the representatives are hiding behind generic guidelines when dealing with the public. They failed to investigate my claims thoroughly, and simply thought that I would go away. Their last mistake. I believe that the online reservation process leaves something to be desired. Here is my situation:

I reserved a minivan on October 26th, 2011 (for a PHX rental on 12/16th) through Priceline and received a confirmation of $59.00 per day for 3 days. It also said that there will be extra taxes and fees, but no mention of the amount. When I received my American Express bill, it had an amount of $372.34.

3 days X $59.00 = $177.00

Which means that the fees would be $195.34? I don't think so. My reservation was for a pick up rental on Friday, Dec. 16th at 1:30pm and drop off on Monday, Dec. 19th at 2:30pm.

Since my flight was delayed, I picked up the auto on 12/16, 7:59pm and dropped off Dec. 19th, 4:40pm which is 3 days. The customer representatives recently informed me that I was charged for 4 days, since they charge in 24 hour lots only (?). That doesn't make sense. The auto rental companies charge the time of pick up and drop off. Why does Priceline charge differently in time?

The bottom-line is that the bill should have been $225.51. Why am I being charged $372.34or $146.83 more? It doesn't add up.

As evidenced by the attached documentation, the customer service representatives hid behind the so called company policies. Again they failed to give me a breakdown on taxes, fees, etc. on the initial reservation and they still won't or cant give the breakdown now.

Does this sound fair to you, Mr. Boyd? Would you please have someone research this matter, because I feel taken advantage of in this transaction. If some of your policies are as stated by your representatives, then Priceline might be seen as a greedy corporate entity, and not the marketing friend of the public offering name your price discounts.

I trust that this matter will be taken in seriousness, since I am waiting for your response before going to a few media friends of mine, as well as some consumer protection advocates. Truth in advertising will be the key here, including abusive big corporate practices.

They charged me for a reservation I did not want or win. I lost $283.

Priceline email ad sent on 1/18/2012 read "All fleets on sale! Winter cruise event, 2 for 1 fares, free air credit, and more." So, I clicked the link and it led to cruises but no 2 for 1 or free air. I chatted and they suggested I call customer service. The person on the line took 20 minutes to find the "free air" which was a credit of $100 for select cruises and only for one person per state room.

And the cruise line (Royal Caribbean) charges $15 per person ($30) to book the air fare. So instead of "free air", it is $70 off for one person air. I just want them to be honest. So, I asked customer service to register a complaint. They said "Okay, I'll send this to them, but marketing does what marketing does." "What does marketing do?" I asked. Well, if it's not a lie, it's misleading at least. And they wasted half an hour of my time at least to find out.

I made a hotel reservation for 8 months from now, through Penn Station Hotels, which I learned is Priceline, and then found I needed to move the reservation by one day. They would not move, nor cancel the reservation.I had prepaid in the amount of $451.48! Do not use this website for any reason, as you are locked in. No changes can be made for any reason, even 8 months out.

I booked/bid for a hotel room for $80.00. They gave me Zona Hotel and Suites in Scottsdale. The bill was to total $87.82. I saw reviews about this on their website where people complained to them that there is an add-on for a resort fee on top of this. I e-mailed them about this and there's no response. I called the hotel and learned it is a $15 fee. Priceline knew this yet continues to give this when you bid.

Therefore, the room is not what it is supposed to be. In this case it would be $70 plus $15 plus tax. Their customer relations department said that they have in their contract that incidentals could be charged by the hotel. This is not an incidental that a customer can choose. This is a fee that is part of all their room whether you avail of it or not. This is dishonest because they are aware of this and those who bid do not have a choice.

I wanted to book a hotel for 3 nights at the Universal Studios Park in Orlando and did some investigation into hotels in the area for rates. I saw hotels online and on Priceline's own page, such as, the Crowne Plaza Universal Orlando for $109 per night. Since this was our anniversary, I wanted a more luxurious hotel like the hotels in the area (Lowes Royal Pacific, $216; Hard Rock Hotel, $246; and Loews Portofino Bay, $269) that averaged $244 per night.

Having never used Priceline before, I decided to try Priceline's "Name Your Own Price" bidding service for a "deeper discount" and to "save up to 60% on hotels". Once I clicked on the "bid" button, I was taken to a credit card authorization page that stated "no refunds" and in order to use the service I had to provide this information first. So I did. If I could get a luxury hotel room for 60% off, I was willing to try. After all, it said if they couldn't get my offering price, my card wouldn't be charged. Sounded reasonable. The next page was a 3-step process.

Step 1: They provided me with a listing of areas to choose from. I chose "Universal Orlando Resort Area."

Step 2: They allowed me to choose the star level for the best hotel. Knowing that the hotels I was interested in was considered a 4-star deluxe hotel, I chose this.

Step 3: They allow you to name your own price. In a box next to it, it showed that the average price per night was $244 which fell in line with the advertisements I had seen online for these 3 hotels. Being that they said they could save you up to 60%, I figured $115 per night would be reasonable and placed the bid.

I then got an animated page showing that it was "negotiating" for a few seconds then I was directed to a confirmation page showing that my "hotel deal" was in the bag. I had been booked at the Crowne Plaza Universal Orlando for $115 a night--$6 more than what the hotel and Priceline's own website was offering the room for! I had fallen for a "bait-n-switch" scam and was furious. I called Priceline's customer service. After much discussion and "research" into the advertised price, they finally agreed that the hotel's price was $109 per night. It was on their own website so they couldn't argue. They stated there were no refunds and that they couldn't do anything other than match the price the hotel was offering with their "best price guarantee."

I stated that the price was only part of the problem. I told them that when I placed the bid, I was expecting a 4-star deluxe room with an average price of $244 per night or my credit card wouldn't be charged. If I wanted to pay $109 per night for a room at the Crowne Plaza, I would have called the hotel and booked the room myself. They stated that all sales are final and no refunds would be issued. I asked to speak to a supervisor.

I spoke to Michael (last name was refused). After listening to my complaint, he reiterated that there was nothing they could do other than the "best price guarantee" which was to meet the $109 price at the Crowne Plaza. I said that I had also been charged taxes based on the $115 rate and asked if that charge would be reduced as well. The answer was no; but as part of the "guarantee" they would give me an additional $25 off the total bill. Other than that, there was nothing I or they could do. I asked to speak to his supervisor.

His supervisor is a woman named Lisa **, Senior Vice President of Customer Relations. According to Michael, this person is unreachable by phone but I could mail her a letter. Which I did and I'm still waiting for a response. Had I known that Priceline was going to be "negotiating" with hotels whose "advertised" prices (without negotiation) were less than half the average $244 price they showed, I would have never placed the bid. Had I known that they were going to accept bids from any hotel within an 8 mile radius regardless of their average advertised room price (at a higher rate than advertised) rather than "not charge my credit card" as they had stated, I would have never placed the bid.

These are deceptive practices and there are laws against them. Someone needs to stop companies like Priceline from getting away with these actions and ripping off the public. The deception isn't the "lowest price" issue. The deception is the claim of selling you one thing based on "negotiation" (a $244 deluxe room) and getting another (a standard advertised $109 room for $115).

Priceline sold me travel insurance with travel interruption coverage. I experience an interruption due to weather on 1/6/2012. My flight from Charlotte to Pensacola was cancelled while I was on the flight in Charlotte. The insurance company said this was not a covered interruption. Other insurance companies would have covered the hotel expenses incurred due to weather delays as this was a reasonable expectation of trip interruption coverage.

Priceline would not provide me with their insurance agent license number for the State of Ohio. Ohio is the state where they sold me the flight and insurance from Cleveland to Pensacola with a connection in Charlotte. I can only assume that they are in violation of the Ohio revised code and are willfully committing insurance fraud.

What took place. Family emergency resulting in family flying from Alaska. I could not make my flight. Tried calling Priceline from 0100-1900 without any assistance.

What the consequences were. Rep stating that Priceline can not help my situation, credit me for future flights, or give me any information on company CEO complaints, contact or company information. The representatives did give me a "yes" answer when I asked, "So, I have donated my money to Priceline company and was not informed of this donation?"

Previously I was in job but I did leave my job because Agogue Consultancy Services took 66180 from me and gave me an offer letter as a software trainee. After completing training they will place me in MNC or provide a job in own company. I did complete my training but they did not provide me a job. I gave my money but they were not giving my money. They told me that I can do anything, but they will not refund my money. What should I do?

I bought tickets from Priceline. My wife and daughter were held up and unable to make the flight. The tickets were cancelled with no refund. Priceline did nothing to help us and basically took our money and ran. They are terrible thieves and I will never buy tickets through them again. The best thing is to go through Expedia or a local travel agent, because Priceline will eventually just ** you over.

The following was sent to BBB and AG of Connecticut.

I wish to file a complaint concerning the manipulative soliciting practices encountered when using priceline.com to reserve a hotel in Madison, Indiana on December 28, 2011. We had purchased a cruise in November from Priceline and earned $140 that could be considered rewards or bonus dollars to be used for a hotel reservation through Priceline. This credit had to be used for two consecutive nights stay and also had to be used by the name your own price method of procurement in which Priceline offers. This is the key to my complaint. How it works. You pick a city, star rating of hotel and make an offer. All hotels in Madison were two stars ranging from $45 to $119. A mystery in itself that Priceline refused to explain when contacted. This is not the reason for my complaint, however. We entered a request for $1 thinking, coupled with the $70/night credit, $71 would be accepted.

The Priceline website came back and indicated that we had almost 0% chance of getting the room for this cost and previous customers typically paid $81 per night for this type of hotel. We input $5 equaling $75/night. The site awarded us a room. Of course, the $45 a night room was selected. I really don't have a problem with the room or the fact that we paid $10, used our $140 voucher and had to pay $27 in taxes totaling $177 to stay in a $93 valued room for two evenings. $93 was the price off the street at the Country Hearth, I asked when checking in. Great deal, ay? The scam here is being prompted to increase our offer and then given a room of almost half the value of the first offer. If this is not an unethical deceitful practice, I am not sure what it is.

I have contacted Priceline several times and worked my way up the ladder several rungs. Even the supervisory level did not seem to care nor did they seem to understand why I was complaining. I explained that I understand that both hotels were two-star facilities and really expected to get the least expensive one. I just wanted to know why the first offer was refused being half the value. My voice went in one ear and out the other. The room for the most part was less than $20 out of pocket per night. Yes, I am complaining about $8. I just feel, as a consumer, something was fishy here and truly have no one else to complain to. Hope you can help or at least bring some attention to their immoral practice.

We checked in. The hotel clerk said they had a problem with the hot water, but it would be fixed in an hour. That evening another pipe broke. The fire alarm went off twice and the upstairs hallway flooded. When we woke up there was no hot or cold water working. So we left. Hotel clerk offered no refunds and said to check with Priceline.

I requested a 2.5 star hotel through a Priceline bid. They automatically upgraded me to a 3.0 star. I specifically wanted a 2.5 so I could have the free breakfast. I called their customer complaint department and got nowhere. The fine print in their contract allows for them to upgrade without telling you. By upgrading me, I now have to pay for breakfast which will cause me to end up paying more than if I would have paid for the hotel I wanted directly.

I booked a cruise through Priceline, and was to earn a free hotel stay as part of that "special offer". When the email arrived, it was not actually a "free hotel stay", instead, it was a $70 voucher toward a stay. That however isn't the problem. Upon attempting to claim my bonus cash, it is impossible to do. I've spoken with customer service on three separate occasions, weeks apart, and still cannot retrieve, or claim my bonus cash. At this point, I can only assume that it's a scam. I will never use Priceline again. I'm considering canceling/not paying my credit card bill, canceling the cruise, and letting them fight it out with Priceline. At this point however if I cancel there will be charges applied for canceling late. I'm not sure what they are.

After researching for multiple hotels in the Nashville airport area on 12/31, Priceline.com advertises a non-negotiated quote for $xx.xx amount. After the reservation was completed, I called the Hotel to confirm my stay. Their manager advised me that no reservations have been made in the last 4 days. I called into Priceline.com to put purchase into dispute (Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund).

I'm waiting for 38 minutes now, over-promised and under-delivered. They are overbooking for profit. Issuing a customer a confirmation number is a receipt that the service has been fulfilled and a purchase agreement has been made, not lost. Do not use this company! Unpredictable!

I tried to book a flight that was suited to my airline times. I gave them my credit card then was approved. After that, they booked me on a different airline at different times. I tried to get back the original flight that I thought I agreed upon. I checked on recent transactions. They showed my flight history from last year and 2 possible bookings for my flight for Nov. 8, 2011 not yet billed to credit card. So I figured that no damage was done, but little did I know my credit card was charged to the flight I did not want. They never emailed me of any confirmation of flight or informing me whether it was in my history of transaction.

I believe that they have committed fraud. I would like get my money back. Customer service was no help. Their attitude was to bad, but that's the way it goes. I just want my money back.

My mom booked a flight and rental car through Priceline in October. The flight was heading to Kona, HI. on December 20th and returning to Honolulu, HI. on December 27th. My mom received her itinerary and printed it out and sent it to me. We show up on December 27th for our 6:10pm flight at 4:00pm, and are informed by the airline that our flight left at 2:50 pm and that there were no other flights that evening. They said that since we booked through priceline.com, we needed to deal with them about it. We called Priceline and kept getting put on hold and kept getting disconnected for five times. Every time we called back, we had to re-hash the details of why we were calling.

They also told us that we needed to deal with the airline, not Priceline. They finally said that it was our fault that we missed our flight, that they sent an email to us on November 5th; however, we still don't have a record of the email. They absolutely would not help us, nothing. They weren't very nice about it either. So, the airline finally honored our tickets and put us on the earliest flight the next morning. Why didn't Priceline call us? Why when we checked in with our itinerary that had the original time printed on it, were we not notified of the new time? And as a Priceline customer, who spent almost $1000 for the flights and rental car, were we not treated better? I will never book with them again. Neither will my mom, not after this.

They over charged my card and they said that I agreed to pay. It's not the first time that I'm using Priceline and I have always been. When I'm purchasing hotel rooms, the price that I agree to pay is the price that I'm paying. In November 30, my parents stayed in the Circus Circus Hotel until the December 5, not using any of the Pay-Per-View in the TV or nothing from the mini bar and they still charged $37 extra for resort fee. When I've called Priceline, they agreed by saying, "Yes, you agree to pay any additional incidentals." And I said, "Yes but a resort fee doesn't come in my humble eyes as incidentals."

I had never utilized Priceline previously. I reserved a rental car for one week trip to Ohio last September. About an hour later, I was informed that we needed to revise our travel plans and would not be able to make the trip on the scheduled date. I immediately sent two email requests to Priceline regarding our change of plans and to cancel the car rental reservation. I received two email responses stating that the company policy does not grant refunds or credit for future rentals even though the rental car request was made two hours after making the reservation.

I contacted Capital One, my credit card company, regarding stopping payment, but they were of little assistance. I also contacted the rental car company to check if there was a car being reserved for the original dates requested. Being advised by the rental company that there was indeed a car being reserved, I also cancelled that reservation.

For three months I attempted to obtain some resolve with the rental charge issue with Priceline but to no avail. The supervisors of the company refused to provide a refund or to offer any type of credit for future rental cars.

They did offer a $5.00 discount on future rentals. I declined since I definitely would not recommend nor do business with Priceline in the future. Now I am out of $351.56 but without any service provided by this company. I have also spent numerous hours gathering documents which they repeatedly indicated they did not receive.

I booked a ticket and purchased insurance against cancellation. Upon cancellation they refused to pay me the money. Then, when I tried to book another ticket 2 months later, I had to haggle with them for 1 hour on the phone, to a very, very, rude representative, who said that the tickets were "used tickets". I had cancelled 2 days ahead, and there was no proof (which the rep also admitted), that I had traveled (in terms of a check in or any such thing), but they said that I cannot book yet.

Meanwhile, I just had three tickets at that price. They were gone by the time the whole process was complete. After that, they said I needed to wait 24 hours, and the immensely rude customer rep also told me I could not book my tickets, because they have to be on the same flight carrier. This information was not provided on any cancellation form, or the rep, with whom I cancelled my tickets, didn't tell me this. The flight services providers are not even at my destination place, so I practically cannot book through them.

Also, once you cancel, the new ticket price will not be through Priceline, it would be through the flights. Then why the ** did I use Priceline anyway? I got charged over $300, and had to manually call the flight providers to resolve the issue, because they "recommended I do that, to resolve the issue" They are the worst. Go anywhere but book through here. I lost $300, cannot get my desired flight, and had to pay an overpriced sum to travel.

I booked two rooms using "bid your price." At first, the bidding price was unacceptable for 4 stars. They only allowed one bid. Then the site forced to lower the star rating and slowly increased the price. After doing that, they accepted my rate of $52 and ended up giving a room in a 2-star which is their 3-star! They just gave me a queen-size bed and any upgrade I had to pay with the hotel. When I called the hotel directly for two double beds and non-smoking, they charged a $35 upgrade fee for which is on top of my bid price! When I called Priceline, they say it is all in the contract and no refunds, exchange upgrade or cancellation. They take customer feedback and do nothing. The same hotel was reviewed and rated badly not only in Priceline's site but many other sites like Expedia or Hotwire.

When I called customer service for PL, they kept repeating the contract and refused to do anything. They cleverly have covered all possible things in the contract so that they are covered. In the end, there is no solution in this. Both customer relations and customer service keep saying the same line: "I am sorry sir, we cannot cancel or refund." Very, very disappointed. When I called my credit card company to put a stop payment, I'm unable to do so since we signed their contract. I ended up in a not so good hotel for the price I bid and also pay for the upgrade to double beds since I was travelling with kids. The total added to a price where I could have got a normal hotel for the normal price! Is there no way to sue them or control their practices? It disappointed me.

I was fooled by bold printed "fees chopped". We keep fees lower than Expedia, then we missed the small print that says a taxes and a service charge of $50 was excluded from the price. This represented 68% of the booking. By the way, I have booked many times with Expedia and Orbitz and have never paid a fee. I will seek out ways of preventing Priceline from pushing any add or info to me.

On 12/5/11, I went to the Priceline website to book a room in Manhattan for one night, Saturday 12/10/11. I filled out the form on the website and Priceline booked me a room in Long Island City called A.C.E hotel. Approximately 30 seconds later, I called the hotel to cancel and they told me I had to call Priceline to cancel. So approximately one minute later, I called Priceline to tell them their website booked me a room in Long Island City and I wanted a room in Manhattan. They told me they were sorry, but there was nothing they can do about it. I did not make a mistake, there website did. As far as I can see it, they can book you a room anywhere and just charge your credit card. Priceline has a nice scam going on.

We attempted to book a hotel in the city of Fredericton. the hotel issued to us was across a closed bridge along with a 40-minute drive. When we spoke with customer relations, there was no transaction with them at all. I will never use the site again.

Priceline can't be trusted. I booked 3 reservations on the same day for Thanksgiving. Priceline gave me 3 reservation numbers at the time the reservations were made, 3 months before the holiday. They only "accepted" two of the 3 reservations and did not communicate this to me. They would not correct the situation the week before the travel date when this was discovered. I had to spend $250 more to get my son home because of Priceline's practice of publishing a rate, accepting a reservation, but not "confirming" the reservation. They shouldn't be allowed to publish rates and not honoring them or confirming the reservations when they are made.

Priceline's website kept freezing up when I was making $600 fare bids for an Ireland trip. When the system unfroze, an email was received from Priceline saying I agreed to purchase a $1102 full fare ticket. I called and emailed Priceline and was told toughno refunds. I contacted American Express and they said dispute it.

Then both just ignored the bogus charge and left me the bill. I contacted American Airlines and they said sorry. I try to use the ticket but the ticket was not on the days I could use it. Then I never even received a ticket. Later, I find out that American Airlines voided the transaction and told me to contact Priceline. So Priceline is out; they've got no money but won't pay American Express back the $1102. So disputes occur two more times to no avail.

The kicker: Priceline charged my husband's account on my account with my signatures. So now I'm looking at other alternatives.

I received another dispute today ignoring me. They are saying that their computer system shows acceptance for an $1102 ticket. It doesn't matter that my husband did not authorize nor sign nor initial for it.

We booked a hotel room near the Brussels airport for an early morning flight. Brussels has a highway that avoids going through the city to avoid traffic. Priceline gave us the address of the hotel. We entered the address in the GPS. After 2 hours of a horrifying trip through the center of Brussels at the top of rush hour, we arrived at the address given. It was a home! Priceline gave the wrong city! The hotel was in Egem not Brussels. We had to made a long distance phone call to the hotel just to find out where they were. They said it has happened many times with Priceline! Why don't they correct the address.

I tried calling the company and it is impossible to talk to a live person. After many calls,I gave up. The other people are right, Priceline does not care at all about the customers after they get their money! Maybe if all the complaints were directed to their well know spokesman, something would get done.

I want to change my ticket, because of unforeseen events. I purchased 2 tickets for my travel from DFW to DEL, via British Airways using Priceline. I am willing to pay $275 per ticket to change the dates of travel. I could see the fares are available at the price that I purchased my original ticket for the new travel dates. I see the fares at Priceline, British Airways, and all the possible travel sites. But still, the Priceline customer care/ supervisors are quoting me fares that are 3 times the value that I see on the website. British Airways does not hear me, because per them, I purchased this ticket with Priceline, and therefore they cant help me. This happened This happened continuously for 3 days, because of which, I have to cancel my travel. Also, I am not sure what to do with $2,800, since they are not refunding me the money, and also not willing to give a voucher that I can use in the future.

I missed a return flight from Fresno to Hartford because of a family emergency. When I rescheduled, I was charged $180 rescheduling fee on top of a full airfare. In other words, I didn't need to pay the rescheduling fee ($150 to airlines and $30 to PL) at all. PL could have and should have told me that. I would have been delighted with their service. I will never use Priceline again.

I searched for a pet-friendly hotel and was booked to a non-friendly hotel. They were rude and would not cancel or move me. They were very deceptive.

I planned to book a hotel with Priceline which has a four-star rating with all amenities and night life. I received a hotel Westin Casuarina which Priceline calls as a 4-star rating. But this hotel is given as 2.5-star rating in many websites and the reviews are bad. This is definitely not a 4-star hotel. Priceline just rated a 2-star hotel as a 4-star and selling it.

We received a late night call from the "Priceline Confirmation Dept" asking for our name and they had the last 4 of our credit card. This call came from area code 203 (Connecticut). I Googled this number but nothing came up for Priceline, so I phoned their so called customer service department. I was told that maybe the call came from their fraud department, but they didn't have the phone number! I have no way to know if this call was for real or not. Unbelievable. If this is how they deal with problems... pay a little more to not use Priceline.

I booked a ticket from Priceline for an international trip with multiple destinations. In the last minute, Priceline called me and asked me to either change my schedule for two days or cancel my ticket since the carriers will not operate at one day. I talked with Billy, a supervisor at Priceline and he was very rude to me and cut off the phone. I told him that I have difficulties changing my schedule and he did not do anything to help me. I had booked many flights, hotels and cars from Priceline and I do not understand why Priceline is so rude to customers. It looks like Priceline does not care about its customers.

No more Priceline! They have terrible service. The company is a joke.

Priceline is a rip-off. I specified the type of room and how many people would be in it when I booked it: two adult and two children. They booked a room for two adults. When I called customer services they informed me I can not change the reservation. It cost me $60 more than they quoted. Customer service was a joke when I called them.

I accidentally booked a hotel room through name your price. I do admit my mistake and when I realized this, I immediately called your customer service department and spoke with both a representative and their superior.

I am very disappointed in your service and can not believe a company like Priceline would offer no leeway. I have dealt with other third party sites before and they were able to change and or modify my reservations. I was simply told nothing could be done and was offered a 10 off discount on my next purchase. It suffices to say, that I will never be using your services again and will be sharing my experience with my friends, family, and colleagues.

I should have read the reviews about Priceline before using your service because they were correct, you are a 1/5 company and I experienced this first hand today. Priceline offered no help in resolving the matter. I would stay clear of priceline at all cost they don't have to best deals around and are not in the business of making their customers happy. In a customer driven business, you think this would be their number one priority.

I tried to cancel my reservation within hours of the reservation, and told of the no-cancellation policy, and they said, it was the hotel's policy. I Googled hotel name, and called, and they have a 48-hour cancel policy. I Called Priceline back, and didn't get anywhere. I ended up calling my American Express Business Credit card, and filed a dispute, and AE was able to give back the credit. Never use Priceline. It is cheaper by calling hotel directly.

This is horrible. Priceline's website directs you to phone your hotel to discuss your particular needs, such as available parking for a flight after the reservation is made. When I phoned the hotel, I was told that they sell these as bundles, not available separately in some cases, and Priceline should be phoned to have this feature added. I expected to have to pay an increase but Priceline would not change the reservation nor cancel and rebook as the hotel suggested. This particular hotel was "fed up" with Priceline not portraying the packages correctly and having customers call after a reservation.

Calls to Priceline will net you absolutely zero assistance in rectifying the misleading information on their web. This hotel noted that the Priceline accepted price offers are usually very close to the actual room rate in their area.

I have been booking rooms for several years using Priceline.com. Recently, I have been unable to make necessary request on their website. Also, it is completely impossible to make a phone call to customer service without getting hung up on. I may be at the point where I will be modifying my use of PL.com

Horrible Horrible! Apparently they have no managers to help customers. The managers are too busy to deal with customers. Being transferred from customer care to higher up, there was no difference in the response. Now I understand why they do no refunds, because they have to pay for a department that has no resolution and it should be abolished.

I reserved a hotel room through Priceline at Historic Powhatan Resort for November 9-13, which I had to cancel due to family complications. I notified the resort which in turn referred me to Priceline to cancel. They indicated to me that I was going to be charged the full amount due to a no-cancellation policy. People should be made aware before using Priceline of this policy so they are not ripped off if they have to change their plans for any reason.

Priceline booked me into Days Inn in Alexandria, Virginia. After the reservation, my secretary reviewed the hotel and found a huge amount of complaints including leaky pipes, smelly rooms, bedbugs in rooms, etc. My company advocates our employees book through Priceline, never again! When we read the reviews, we called the Days Inn hotel and they confirmed they have bedbugs in the hotel rooms. When discovered, they rope off the rooms and bring the exterminator. I expected better of Priceline but they would not cancel the room even though it is a health and safety issue. I talked to Dee of Priceline Employee Number **. No more Priceline ever!

This company is the biggest joke known to man. They make your life as hard as they possibly can to the point that it's literally cruel. They will test your patience so much that you'll eventually feel you've lost your sanity. They took over seven hours of my life that I'll never get back.

First off, representatives must be put on the floor the first day on the job and told "wing it" because there is zero consistency from one agent to the next. Also, the limited training they do receive must be simply, "Make the customer's lives ****. Do not care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead." True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time. )

I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time, they said I'd have credits for future use. Upon rebooking, it seems that my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point, I almost believe "the notes" are just running checklists of all the different problems that they can create for you. "I see here in the last call, Oliver hit her with this excuse. Check! Upon transfer, Maria uncovered this new issue. Check! " One representative, Norman, actually yelled at me.

In 30 years, I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and never do dealings with Priceline. No matter how hard you try, they will never make it right. I wanted to believe they had to. After all, they were the faulty party, fixing things would be the right thing to do but unlike other companies, that's not the standard with these folks. It really is sad that a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at **.

I booked my vacation package to Mexico Barcelo Maya Palace resort with Priceline. With my package, I also purchased the travel insurance which I was reassured at the time of purchase I can cancel in case of hurricane.

I called Priceline yesterday just to inquire how I should proceed in case if I would like to cancel my vacation due to hurricane Rina which is about to land at the same time our plane would land in Cancun. Surprisingly, I was told that the only time I can cancel my vacation if my air-carrier will cancel my flight! It is my understanding if flight is canceled then travel agency has an obligation to return money to a customer for unused trip with or without travel insurance. From the said above, the Priceline is running the scam, deceiving and unfair model of business. Their product is deceiving to the consumer and put people at risky situation. As of now I have two choices, first to put my family at risk and proceed to my vacation or second, have huge penalties and loose hard earned money for my vacation.

Yesterday, 10/25/2011, I was shopping for a rental car and thought I would check Priceline. I was looking for prices to negotiate and selected a company, Alamo. I was booked for the full price without any choice of negotiation. Trying to contact these folks is almost impossible. I did have an option to cancel the transaction, which I did. But later I received the same email confirming the reservation again. I finally talked with someone (foreign) who supposedly handled the complaint. She said my credit card may have been hit but I would get credit back within 10 days. Never will I even go near Priceline site again. Sadly, I understand that Priceline owns most of the competition such as Expedia, Hotwire, and some of the others. They can play games with you on prices with their computers. My advice is "buyer beware".

The website states that if I need special request, I'll just have to contact the hotel. I contacted the hotel and they said that I need to contact Priceline. The customer service said that all they can do is fax the request to the hotel. I needed 2 beds; the one they reserve was 1 king, smoking.

At the check in, we were told that the hotel has done "a favor" and as their courtesy to me, I got my 2 beds. I was treated like 2nd class citizen for the less than $20 difference! I don't think hotels do not like Priceline. It is not worth it and will never use it again!

They use false advertising. This about the experience I had on October 7th, 2011 regarding Priceline's customer service and guarantee policy. I rented a car through the negotiator process. This process guarantees you will pay at minimum 20% less than retail. If you find it cheaper, you are guaranteed the big deal guarantee. This means that if you find a lower published-price for the exact same itinerary, within 24 hours of booking, Priceline will refund you 100% of the difference, or cancel your reservation so you can rebook at the lower price. Plus, Priceline will give you a $50 Priceline vacation package coupon for your next trip. When you book any flight and hotel vacation package or a Name Your Own Price flight, hotel or rental car, you are also backed by their Big Deal Guarantee. The site stated that they do not only ensure the lowest price, they also guarantee you'll book a big deal or they'll give you $25. The Big Deal Guarantee is available up until the day before you travel!

I booked a car reservation for a mid/intermediate size SUV (request number #**) on the negotiator (description was Ford Escape, Rav4 or similar for a specified date, time, and airport pick up). The cost is $40.00 a day for 2 days with fees (which they advertise they do not have), for a total of $119.30. My husband, not knowing I was getting the car rental, found the same car on Kayak.com for $37.77. It was the same car, date, time, and airport location. The cost is $37.77 a day for 2 days with fees, for a total of $98.72.

I proceeded to call the 800 line as instructed on the website. The first time I called, I kept getting a recording that could not recognize my registration number. The second time I called, I got the recording went through the process till I got to "can I assist you with anything else?" after selecting option 4. I hung up again. The third time I called, it was the same as the first time. Only after recognizing my registration number did the automated system ask me for my phone number for security. It asked me for option in receiving a receipt for my purchase of the car. And then, it asked me if I can do anything else. But it did not give me the option to press, so it hung up on me again. The fourth time, the system could not recognize my registration number again and stated that a person will be on to assist me. At this point, I was frustrated that I had to call so many times.

Then, I got a rep with a strong Indian accent that was difficult to understand but tried to assist me. I then asked him to define for me the type of vehicle that I may receive under the term mid size SUV. While he proceeded to state that there are no guarantees on the type, it is typically a Ford Escape, Rav4 or similar vehicle. I stated thank you. I mentioned that I actually had found the same vehicle on Kayak.com for a lesser price. He asked me if I was familiar with the Big Deal Guarantee. I stated that is the reason for my call. He asked me where I found this deal and I stated on Kayak.com. He said, "May I place you on hold so I can verify this?"

He came back and stated that he did not find it. What he meant to say was that that he did not know how to locate it on Kayak.com. I had it opened and was willing to email him the registration I had in our name. He stated that he cannot receive emails so I walked him through the site and showed him how to find it. Wow! 37 minutes later, he found it and then said, "I cannot guarantee this price, for it is not with Alamo!" I was like, "What?! It's a booking engine like yours, same car, same date, same pick up location and $21 dollars cheaper." He kept saying, "Sorry, we are unable to accept this offer. It is not at an Alamo Dealer!" Now if you are in the travel business and different companies are competing for the same business, the same dealer will not out bid themselves. So of course, they won't give it to you. That is the loop whole out.

The use false advertising. The third party sites ask the following itinerary questions: location of pick up and drop off, dates of pick up and drop off, time of pick up and drop off, and type of vehicle. There is no dealer asked for the same as airline, hotel, and so on because they cannot compete with themselves, only with each other. The third party websites will bring up all company pricing, 1 price per company. Therefore, this cannot be considered part of the itinerary for by conclusion in all cases (company is a separate entity), this is to be determined.

I proceeded to ask for a supervisor, for this gentleman was telling me that he cannot honor the guarantee nor will he cancel the reservation. When I suggested to honor the price for customer satisfaction, he said he would not. And if I wanted to reverse the charge on my credit card, he told me to go ahead. I continued to ask for his supervisor. He huffed and puffed as if I was asking a big deal. He told me, "They will just tell you the same thing mam." I asked again, "May I speak to a supervisor?" He finally got me a manager and sure enough, they told me the same thing. I was very shocked by the customer service provided by Priceline. Therefore, I left a message with Brett Keller at the corporate office on 10/7/2011 at 2:30 pm.

I was looking at prices for renting a car for my vacation. I named my price but didn't realize that it was too late and my reservation was booked. I called prices within twenty-four hours and was pretty much told sorry but that I'm out of luck. I understand their policy and it is my fault that I didn't read the fine print better but to take $639.00 from someone who is not using this service, is pretty unfair in this economy. I spoke with a supervisor as well and asked if they could cancel it and charge me a cancellation fee instead, and I was told that this is final; nothing else can be done.

I did not even lose my temper with this since it is, in essence, my fault for not reading the fine print. I was more than professional with a very unprofessional company. I am very disappointed in Priceline. They have no heart and policies are made to be broken.

My family was buying Puerto Rico vacation package from Priceline over the phone. But while booking, we saw that Expedia was giving us way better deal than Priceline. When we told the sales rep, he told us that Customer Service will refund the difference and will give us additional $50 for future vacation. But we had an extremely disappointing experience with Priceline. We spent 3 hours over the phone and it was all wasted. They just tried to spend the time so that we don't get same deal from Expedia, and it sucks. Priceline are robbers, that is what I can say. Give my ** money back!

For years, I've been using Priceline for hotels, but never again, as of this year. They've significantly downgraded the quality of the hotels they use. In Vegas, for a 5 star hotel, they book you at sleazy scamster trump's 3 star hotels with no casino, off strip. A few years ago, Priceline used to have an agreement with the Venetian who I guess has dumped them as well.

After the fact, American Express has now told me that Priceline users (not customers) have no rights when it comes to companies like Priceline. You can state what you want upfront but then Priceline can book you at wherever they want and if you don't agree with the quality of their selection, or if you don't agree on the star rating they give for a selected hotel, Priceline's attitude is "** you", we have your money and the law is on our side, minion.

You're better off dealing with the hotel you want directly for discounted rates. Priceline is not worth the risk. Priceline has now degenerated into lying, worthless scam of a company, and a shell of its former self who books its users in 3 star hotels and calls them 5 stars and hopes you don't notice. But if you do notice and call them out on it they don't care. They keep your money no matter what you say or what you object to. They don't even try to appease you. They don't care if you are unhappy. They don't care if you never book with them again.

This is why Priceline started this new practice of selling you lesser star hotels then what you pay for because they know the law is on their side and credit card companies will not credit your money back if you complain. Priceline doesn't even employ Americans. I spoke to a gentleman with a Russian accent. I have no idea in the world where he was.

You should never do business with a company that has all the cards and all the power because they eventually corrupt and become what Priceline is now. It's too bad I had to find this out the hard way. I wish someone told me. Now you all now know.

Priceline's website and customer support are both liars and thieves.

In January 2011, I was checking their website for non-stop tickets from Tampa, Florida to Los Angeles, California. First class tickets were $785 each and couch tickets were $320 each. Directly below was the statement that I could save up to 40% by bidding and they guaranteed I would save money or they would match any lower price.

So, I bid accordingly what came to $455 per ticket for 2, which I believed was 42% savings on First Class tickets. Priceline stipulated that they could only guarantee a connecting flight, for which I agreed. However, when the notice of confirmation came through, the tickets were couch class which came to 42% higher than their quote for non-stop tickets.

I called Priceline Customer Service immediately to complain and was told that the tickets were noncancellable and nonrefundable. However, they stated that they could cancel the tickets for what would come to a 50% fee. This would have been triple of the standard airline cancellation fee. When I later checked with the airline, they stated that they allow cancellation and do not charge a fee to the agent for those type tickets. I was not offered any other adjustment by Priceline in spite of their printed guarantee to save money.

I filed a complaint with my card company and Priceline's answer to that was to cancel the noncancellable tickets for which they received a full refund from the airline. They kept refusing to refund any part of the $911 that they collected for these tickets. So, in conclusion, they received $911 for nothing since they canceled the product and made it unavailable for use while refusing to refund any of the charge.

I purchased a ticket for Oct.14 from Priceline. Two weeks later, I found out I had breast cancer so I knew I would not be able to go out of town. When I called Priceline, all they could do is read a line from a paper, they all said the same thing over and over. Well, all I could do is to call United myself. It took a lot of me to do with the calling, staying on the phone for an hour one day, than 45 mins the next day. All I can say is I will never use Priceline again and I hope people will think twice before using them for anything.

My credit card was used without my knowledge on these different occasions, December 29, 2010 for $717 and March 5, 2011 for $785.56 and united for $55. Can you explain how this happened? The person in question is a certain Lory **. My credit card is in my name, Robert **.

I rented a car through Priceline.com and prepaid the 9-day car rental. I confirmed the rental with Alamo car rentals in Chicago. I flew from California to Chicago with my wife and two children. I took a bus to the Alamo car rental counter to be told that priceline canceled the reservation. I called Priceline and was told that the rental was canceled and was given a new reservation with Budget car rental.

Budget was not at the location I was dropped off at. It was a mile away. It was 110 degrees outside and I had 8 pieces of luggage and 2 children, one with severe asthma. We had to walk to the new location! I completed the reservation with the new company. When I returned home, I called priceline to complain and get some resolution. I was told priceline never canceled the reservation but they would look into it and offered me $5 off a new rental car in the next 3 months.

They refused to refund my money and made false advertisement on room. My planned trip was for end of August and made purchase of tickets for hotel and airfare as of 7/19/11. I called to confirm the reservation, to see if all is well. I found out that they didn't give me a room with the view, only the view of the city of Niagara Falls. They showed on their website the room overlooking the falls. I called and got customer service who stated no refund. This is not right. Buyers beware.

Car Rental - Europcar (Dublin, Ireland)

I took a trip to Ireland and received multiple quotes from various car companies for our car rental. Hertz and Priceline were the cheapest. Hertz came in at 554.78 EUR, and Priceline came in at 328.54 EUR. Both prices included the insurance. I initially booked with Hertz, but then cancelled that reservation to go with Priceline because it was significantly cheaper than Hertz. I booked the car and took care to ensure that I selected the insurance. I received a confirmation of my reservation and printed it. I, at no time did ever receive anything stating that the insurance wasn't included, or that it didn't go through with my booking.

I showed up in Ireland, expecting to get our car for 328.54 EUR. Europcar told us that the Priceline reservation did not include insurance; furthermore, the price that Priceline quoted us was not the same as the car rental. Car rental ended up costing 439.81 EUR and then additional 390.00 EUR for the insurance, with taxes came to 859.81 EUR.

I emailed Priceline from Ireland--no response. I called Priceline when we got home; was told that they'd have someone call me back, never heard back. Called again; was treated rudely, and was completely dismissed. I asked to speak with a supervisor. That supervisor also treated me rudely, and refused to help me. When I asked again to speak with another supervisor, I was told no. I was told to write a letter to the Sr. Vice President of Customer Relations at the Priceline Headquarters. When I asked for the names of the agents I'd spoken with previously so that I could account for them in my letter, I was told I could not have them.

Priceline's quoted price was a lie. Priceline did not notify me that the insurance was not included. They are unwilling to refund the difference. They are unwilling to help rectify the situation in any manner. They are rude and dishonest. I have been a loyal Priceline customer for years, but after this experience, I will never use this company again.

On April, I booked a flight and hotel for San Francisco through Priceline, without bidding. It was for a trip that I planned for the following month, which was May. As they were asking for a different information, at one point, I had to go back and forth so I can add an additional fee for ground transportation, from the airport to the hotel, and back. While doing that, Priceline "reset" the month for search to April, at that time the current month, instead of May. And by that, it automatically booked the trip one month earlier, at exactly the same days.

I tried to talk to Priceline to make the change later when I discovered the mistake, but they were utterly unapproachable and unresponsive. They also intentionally made me wait on the line, and made me believe that they are actually trying to help. They set themselves in a large web of conditions and fine prints, so that a lot of people get trapped and pay high for what they don't want. I lost over $870. Even when I asked them for help to find a similar booking, they requested an additional $1800, which was way above what I paid for using a last minute booking directly for airline and hotel, a total of $1350. I am very unhappy with their service and in the way they treat customers. This is a low petty crime that gets away, as individuals can't afford to sue them, and the regulators fail to protect the consumers. Thank you.

ALWAYS BOOK DIRECTLY WITH THE AIRLINE! I will from now on.

Priceline customer service is deplorable. What a waste of time and money. I purchased at FULL PRICE airline tickets for my 10th year anniversary. I chose the full price format because I wanted to be sure of the selected seats and flight times. The booking process lets you choose the seats for the outgoing flight, then gives you the impression that you are selecting seats together for the return flight. My confirmation page said that I would be booked on the seat next to my husband's. I only booked with them instead of thru the airline because I wanted to book a car at the same time. When I got my confirmation email, it stated that there was no car available after all and that my husband and I are seated three rows apart!!!

I would not have clicked confirm "signing the contract" had it stated the truth. So, the contract was a lie. I didn't agree to the package they really sold me. I contacted "customer service" three months in advance to have the error fixed. Their so called "customer service" is run by a bunch of foreigners who barely speak English and are beyond rude!! They refused to acknowledge any of this. Even though several flights were available, they refused to help. I have copies of the original "contract" that I clicked to purchase. They refused to transfer me to a supervisor, saying they don't have one. Their only response was, "We will mail you a copy of our contract policies." My response was, "I can mail them a copy of the original contract that I clicked to purchase." Their response was just silence. William Shatner should be ashamed of himself for representing this fraudulent company!!!

I booked a last minute flight at 8am (2 tickets $357). The same day, at 5pm, I called to cancel the tickets due to a medical emergency. The 1st representative said it would be no problem and they would issue a refund as long as they could speak with the doctor (Weird!). So I had to call back to give them the emergency doctor's name and contact number. Once they spoke with the doctor, they informed me that they could cancel the tickets; but their cancellation fees were $150 per ticket for a total of $300 in fees. This information was not disclosed in their policy. They said the only way to get the $300 cancellation fee reversed is to book another flight. There was no way to get the full refund even though the 1st rep said it was no problem. I have been ripped off for the 1st and last time.

I was taking a trip from Baltimore, Maryland (BWI) to Dallas, Texas (DFW). Since it said DFW, I typed in DWF. The Priceline website said I typed in the wrong code. It sent me to Providence, Rhode Island (PVD). I didn't type any of these letters. I called consumer service and the man on the line said, 'You should have checked where it was sending you.' I told him I thought it was a code for this website. This was the first time I was using it. I asked him why the website sent me to Providence, Rhode Island (PVD) when I typed in DWF. He said he didn't know; but, I will have to pay for another ticket. What was I worrying about? You didn't pay much for those tickets anyway. Your new ticket will cost you twice as much. Just buy another ticket. I went on the website today to see if the mistake was fixed. It been almost a month later and the website is still not fixed. I will never use Priceline again.

My first and last time to use priceline!!! Don't use it unless: you don't want any airline to assist you with flights (they charge you when booked thru priceline); stuck with a hotel you can't change to a better location--and you have no idea what type of room you have purchased! (I asked for king bed, got 2 doubles--hotel won't help me due to booking thru priceline), have your seats changed on your flights...and wind up not sitting together! And the list goes on....DON'T BOOK THRU PRICELINE, YOU CAN GET A BETTER DEAL ON YOUR OWN, AND YOU'LL KNOW WHAT YOU'RE GETTING!!!!

When I asked Hertz in Tampa what they paid on the car,they said nothing. When I asked Price line,they said they didn't have that information.At the least they should let people know they will not pay for insurance or pre gas fill up. The best they could do is refund 293.00

On July 16, 2011 I purchased two nonrefundable airfare tickets from Priceline. Despite getting a confirmation e-mail complete with ticket numbers and an airline confirmation code, the following morning I got an e-mail cancelling my purchase. I called and the supervisor said the airline had refused to honor the fare and there was nothing Priceline could do. They wanted me to re-book the same exact flights for $800 more. I called later in the day and this time was told my tickets had gone through and I got another e-mail confirming this. 3 hours later they sent me another cancellation e-mail. How can a company notorious for not letting customers change their reservations refuse my reservation???

I purchased a ticket through them for a flight from Knoxville to Vegas and paid the fare after speaking with the representative. He told me that I have a ticket that I did not use from a previous trip and that I could save $200 by using it so we cancelled the first transaction and he told me to get back with them in the morning.

The same flight now only was going to save me $70 which he failed to mention on the previous conversation. I opted to move forward and not cause an issue. Then I did not receive a confirmation email regarding my change flight to Vegas. I called back to the call center in Asia somewhere which it appears we have no Americans working for this American company.

The lady could not understand english and could only say im sorry sir, im sorry sir, so she passed me along to another outstanding representative that stated they are highly trained to not make mistakes. However, I called corporate and they informed me that they had made a mistake and now I have been dealing with this issue for almost 2hrs.

I would say the experience was unpleasant at best but I will not continue to do business with Priceline.com again due to their lack of customer service and the fact that they are using Asian companies to service us when we can not even understand what they are saying. It is extremely difficult to conduct business with a language barrier. I recommend that no one uses this company.

I purchase all of my e-tickets with Priceline and today they've definitely lost a customer. I was looking for flights to Newark from Tampa and I found a flight that departed for JFK @ 5:45pm for $328+...so I understand that it was pretty late and right at the hour before they raise their prices, but I typed in everything and entered my VISA card info to actually submitting the transaction which took 2-3 minutes to load. However I received a message stating that they were working on completing my itinerary.

So I assumed (although cleverly it doesn't say confirmed on the message sent instead) that the transaction went through. NO...Instead I recheck the status to find out the prices changed and so were the flight availabilities, not the icing on the cake. So I opted for another flight again @ 4pm for $305, engauging myself in entering all this information once again I submit and only to find another error message stating that "Unfortunately" they've changed the price once again. So I got out of your website, checked into Orbitz.com and what do I find? The same flight for the same price ($305) that was initially chosen and I submitted with NO problems. I'm not going to ask why. Because I'm beyond that right now. I work late so to come home and the only opportunity I have to book this flight and they change it on me not once but TWICE?! Thank you for previous great service but NO THANKS!

Priceline.com allowed a purchase to be made on my credit card without my authority, and then proceeded to tell me that I will not be receiving a refund! I am now charged $200 for a hotel room I will not be staying in!

I have been shopping on Priceline for YEARS! This time you gave me an awful schedule! Arriving at night and leaving 6:00 am when the rental place IS NOT OPENED!!! Horrible SERVICE, I WOULD HAVE DONE BETTER MAKING MY OWN ARRANGE. By the way I did not save enough money to deal with the headache I'm going to have. YES I WILL NEVER EVER USE YOUR SERVICE AGAIN. I WILL COMPLAIN OVER & OVER AGAIN ON FACEBOOK!!! VERY UPSET MY SUMMER VACATION RUINED BY PRICELINE.COM! FRIENDS, FAMILY AND STRANGERS DO NOT USE PRICELINE!!!!!!!! RIP OFF, RIP OFF ! I bought two tickets, no savings and the schdule is rediculious!! I work hard for my summer vacation, money is tight and now I feel like I'm throwing it out the window. I and no one should have to go thru this.

My mother in-law passed away the same day we were supposed to go to Las Vegas for a vacation. Before our flight, we called Priceline to cancel. We got our money back for the room, but they never called Frontier Airlines to cancel the tickets. Now we cannot get our money back or reschedule the flight due to Priceline's worthless customer service. We will never go through them again. It would be great if everybody got together and sue Priceline.

After an unexpected emergency, I was forced a change of flight plans, Priceline and the airline would not help. The airline kept telling me that Priceline has to authorize the change because the reservation was made through them. Priceline kept refusing to change my reservation as a matter of company policy. In the end, I lost a $600 ticket. After that painful lesson, I rebooked directly with another airline, and that's how I've done it since then-- directly with the airline, directly with the hotel, and directly with the car agency. It probably costs a little more, but in the event of problems, more have happened since, it's just so much easier to deal with compared to saving a couple of bucks through a third party. Priceline is probably great, if absolutely nothing goes wrong on your trip (judging from other review even that is questionable). If anything goes wrong, I hope you brought along a jar of Vaseline. Don't deal with Priceline if you value your money and sanity.

I was on their website checking out the pricing of renting a car for an upcoming trip versus flying. I did the "name your own price," which they seem to push making it sound like it is the best way to get the best deal. They will have you insert your information including your credit card and initials, and then name your price.

Every time I was told to rebid for my price, it was not accepted. Apparently, one was accepted and my card was charged. I have searched my emails and have yet to find any confirmation email. I had no idea that I was charged until my credit card bill arrived. I called Priceline and was told that there's no refund, as I had agreed to the charge when I inquired. I told the girl that I had no intention of booking and I was just inquiring into pricing. Again, too bad, I was stuck with the best deal. The rental at this point is still a month away and I don't want it. I told them that I made a mistake and I was willing to pay a fee to cancel the rental but I was told that no and I am still responsible for the charge.

I rented a 1 day local rental car from Hertz through Priceline to be picked up May 13 at 7:00 PM and to be returned at 7:00 PM May 14. I paid Priceline's fee with a debit card but when I arrived to pick up the rental Hertz would only accept a credit card for the $140.00 deposit. This stipulation isn't disclosed on Priceline's website. I don't use credit cards so Hertz wouldn't release the car to me. I called Priceline 888-837-3774 to request a refund but they refused because I used the "name your price" option.

My father bought tickets for my family and I to visit him. He left out a couple of letters of my husband and my last name. I have been trying since April 26, 2011 to get this fixed. I called Priceline to get it fixed and I was told that I needed to call the airlines. I called the airlines and they told me that Priceline had to fix it. I called Priceline back and told me to get an agent's name, ID number and location. I called the airlines back and got the information. I called Priceline and they told me that the airlines where supposed to fix it. Then Priceline told me that they will send a request to the airlines and asked me to give them 72 hours for the airlines to respond back. I waited until 72 hours and called Priceline. They told me that no one had responded and to give another 72 hours. I did this and called Priceline back. They told me that they could not correct the spelling it would have to be the airlines.

I called one airline and they told me that they have notes in their system and there shouldn't be a problem. I called the other airline and was informed that the ticket didn't belong to them and they couldn't touch it or make any changes. I was told that either Priceline or the other airline that owned the ticket had to correct it and then update it in order for it to reflect on their system. So I called Priceline to correct the spelling and get them to re-issue the tickets. Priceline told me that they could not. I called the airline where the tickets belonged to and they told me that they would update it in their system with the correct spelling. Needless to say, Priceline will take your money all day long but when the problem comes, you can forget about them helping you. To this day May 12, 2011, I am still trying to get it corrected.

I did "Name Your Own Price" on Priceline on April 29, but the dates I put it were changed to the next day, April 30-May 1. I did not catch it, until after my bid was accepted. I was not worried because I had paid the extra $5 for trip insurance, "because plans change". Within minutes of receiving the email confirmation that my offer had been accepted, I began to try to file a claim with the travel insurance.

The Priceline website asks you to contact them first, then file a claim. So, after searching and calling the numbers listed, I have been unable to speak with a live customer service representative. I did request for a claim form from the Travel Insurance, and followed it up with a call. Imagine my surprise when I found out that the only way I could get a refund using the insurance was, if I had a medical issue, and that had to be verified by a doctor's note.

I have been unable to verify this, because I have not been able to find the document that explains the policy, and I have not been able to talk with anyone other than the insurance representative. My mistake was in reading "because plans change", and jumping to the conclusion that it meant something it did not. I am frustrated with the lack of help or information available, once Priceline gets your money. I have lost $216.12.

I used Priceline to rent my 78-year-old father a car in Phoenix. I pre-paid for a premium car. Alamo was the company which accepted the bid. At the airport, my father was shown pictures of cars and told to select one. He selected a Chrysler 300. When he returned the car four days later, they told him that they charged his credit card $239! What a scam!

I have never felt so abandoned & ripped off by a travel company before as I have experienced with Priceline. Had I known that agreeing to book a rental car when booking my flights would mean that Priceline would not accommodate a flight schedule change made by the airline booked through Priceline, I would have not booked the car rental. What I received when I spoke with their customer service was, "go to the car rental desk at the airport when you arrive, if they have a car available then you won't have a problem". What kind of rubbish is that? How is that any different than not making a reservation and trying my luck at the airport?

I would completely understand the terms of agreement if I had elected to making the changes but not when the circumstances were out of my control. They would do nothing to accommodate me whatsoever.

Essentially my experience with Priceline has been one that I will never allow myself to get into again. I still question if it is legal for Priceline not to refund the fees and taxes I paid for a car I would never pick up. I did speak with the car rental agency who informed me that they would only get paid by Priceline if I picked up the car. The old saying "buyer beware" completely applies to Priceline in every sense of the word.

I reserved two tickets on 12/30/10 to go to Cochin from Detroit. I got the confirmation # **- (CQEXBP). Priceline cancelled the ticket on Feb 15th. If we cancelled an international ticket we had to pay $300 for each ticket. All they said was just sorry'. The Thai Airline kept my $2567.20 for almost 2 months and had given me no option. The next available cheap ticket that I purchased through AA was $3032.60, so I lost $ 565.40 because of Priceline's act.

Priceline is the king of fine print. There are so deceptive for the sole purpose of keeping as much of your money as possible, even when requesting to simply cancel a booked cruise well in advance of the booked cruise date. Absolutely absurd reasons given by Priceline, i.e. my cruise deposit being totally non-refundable because of the "early saver program". What? Instead, Priceline pockets $50 bucks each from me and my travel companion on top of booking service fee just because I wanted to cancel my cruise. Priceline pockets $124.99 of my money, then issues me a trip credit that I have to use within 2 years. Are you kidding me?! So Priceline stands to pocket $324.99 just because I choose to do business with them, but decided to cancel my trip.

Who does business like this? Crooks! Who does business like this Priceline, you're nothing but a den of deceptive thieves stealing folks hard earn money!

I called Priceline for a room in LasVegas for 4 nights on April 25-29. They emailed me back saying that they had a room at Imperial Palace for $508.40 & that my credit card has been charged. I looked the hotel up online & saw that the rooms were $27 a night. After calling Priceline, they agreed to put in a refund for $403.48. But I told them that I did not want to stay in that hotel anymore & asked for a full refund, which they refused.

After paying for my car rental through Priceline, I then had $258 deducted from my debit card directly from Avis, and shortly after, I had an additional $458 deducted from my checking account. I have attempted to get this resolved by both Priceline and Avis; however, 9 days later, this has not been resolved despite several calls. Despite having asked to be transferred to the department that resolves the complaints, I was informed that this was not an option. I then requested that I speak to the customer representative manager and was denied this request. Other requests made were request for the recordings that reflected my requests for assistance and their responses along with my request to receive a copy of the policy page which stated that none of these requests could be honored.

I booked a single night stay at a Marriott in Atlanta via Priceline for Friday, 2/25/11. I got to the hotel and was told that there was no reservation. Luckily, I got a room anyway and billed it to a different credit card/name than the one for Priceline reservation (same price as Priceline quote and ended up being discounted further).

Sure enough, on Monday morning, the charge was on the original card for the bogus Priceline reservation. I contacted Priceline, and they said to call the hotel. I called the hotel, and they said to call Priceline. I called Priceline back and finally got them to say that they would send a credit 5 to 7 days from now. It didn't take that long to charge it, so they get use of that money for a week or more.

Also, the desk clerk at the Marriott, who was very nice and helpful, said that they seem to have a lot of those fictitious reservations from Priceline, especially on the weekends. It makes me wonder how many times a week they do this and use people's money. How often do people not think to check behind them and go a month until their statements come out before doing anything about it, if ever? These are very lucrative mistakes. I definitely will not use Priceline again.

This company is the biggest joke known to man. They make your life as hard as they possibly can to the point that it's literally cruel. They will test your patience so much that you'll eventually feel you've lost your sanity. They took over seven hours of my life that I'll never get back.

First off, representatives must be put on the floor the first day on the job and told "wing it" because there is zero consistency from one agent to the next. Also, the limited training they do receive must be simply, "Make the customer's lives ****. Do not care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead." True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time. )

I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time, they said I'd have credits for future use. Upon rebooking, it seems that my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point, I almost believe "the notes" are just running checklists of all the different problems that they can create for you. "I see here in the last call, Oliver hit her with this excuse. Check! Upon transfer, Maria uncovered this new issue. Check! " One representative, Norman, actually yelled at me.

In 30 years, I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and never do dealings with Priceline. No matter how hard you try, they will never make it right. I wanted to believe they had to. After all, they were the faulty party, fixing things would be the right thing to do but unlike other companies, that's not the standard with these folks. It really is sad that a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at **.

I was scheduled for a trip to London, England on October 07, 2010, when there was a warning on the TV news that same week to all travelers traveling to Europe of possible terrorist threats, London included. I decided not to make the trip for safety reasons. Since I feel this to be a legitimate reason for not making the trip, I have tried effortlessly for Priceline to reimburse me and have had no success. Now, Chase bank is billing me for $2,338.53 for a trip that I never took. Please advise.

I booked a hotel (direct purchase, not a bid) through Priceline for May 17 in NYC to attend my daughter's graduation. On February 18, I received a notice of no show at the same hotel for February 17. The hotel charged me my first night at $215. I checked my reservation email, and it definitely said May 17. Then I emailed Priceline Customer Service (because it's impossible to get anyone on the phone). And they replied back that I had booked for two days--one for February 17 and one for May17.

After much to-and-fro with the Customer Service specialists, I got nowhere. They insisted I had made the February 17 reservation 11 hours after the May 17 reservation! I must have been sleepwalking or forgotten that my daughter's graduation was in May. In any case, there was no refund, no apology, and no Customer Service specialist supervisor.

While booking a flight using the name your own price, a box popped up that said they could actually give me lower price than what I entered if I switched airports. I had hit the back button to enter different airports but did not change the price I entered. I didn't think I needed to since they had shown me a lower price. It was my mistake because it then booked my flight with my price. So, I ended up paying $100 more than what they showed as the lower deal. I called customer service which is not customer service at all. The woman just kept reiterating their rules. And when I asked to speak to her superior, she kept me on hold for another 5 minutes and then tried to argue her point again. I told her to just put her manager on the phone. This woman did basically the same thing, telling me the company policies. I just wanted to know how I went from them offering me a price of $297 to a price of $398. I got no help. So, needless to say, I will not be using Priceline again.

I believe they didn't even put my offer ($79) into any of the 3 star hotels I requested (which were about 6-7 and $103-$117 a night). Instead they "upgraded" me to a 3.5 star hotel that put me 7 miles farther in a "not safe" area for $79. The hotel only charges $80 a night so of course they'll accept my bid. But I didn't want to stay there and that's precisely why I didn't put 3.5 stars into "name my own price" specifically for that reason! I'm completely just ** about this situation! But I'm deciding to eat the $180 (2 night stay) and just stay somewhere else. I'm going to pick a hotel that's only 1 mile from the funeral area (which all of the 6 hotels where within 3 miles that I originally wanted). Anyway, I'm frustrated as there was no customer service. The 2 gentlemen I spoke to just wanted to read me the terms and conditions. That's all they did, they shouldn't call it customer service and it should be the "we won't do anything to help you, but we'll read you our terms and conditions."

I initially sent them an email stating that I specifically put in a 3 star hotel because the 3 that I was looking at were in an area that I would like to stay in. They however upgraded me to a 3.5 star hotel but it pushed me to an area that I didn't want to stay in. I informed them that I wanted to cancel my reservation immediately. A customer service specialist, Brijesh ** sent a reply and explained that the upgrading to a higher star level was "part of their service which was supposed to be a benefit at no additional cost for the customer". They apologized for the sentiments I felt with receiving a higher star level, however informed me that the "name your own price" reservations are restricted, non-refundable, non-changeable and non-transferable. Furthermore, their travel partner accepted the request on the condition that the reservation would not be cancelled and that condition was stated throughout the request process, and the reason customers are able to purchase reservations at their own price.

I sent in a reply email: Thank you for responding so quickly, but please let me point out a couple of things. The room that you gave me "such a great deal" normally goes for $80 so why the heck would I bid $79?? And you are saying that you are saving me 40% off their normal rate - not true!! You are saving me one dollar on the room. The hotel will not be out of anything if you cancel my reservation! But if it's about the 1 dollar then sure I'll pay that fee. You have upgraded me to a place that I don't want to stay in and you saved me a dollar, but with that savings comes a non-cancellation policy. Don't you think if I wanted to stay there I would've paid the dollar and would have been able to cancel the room at any time? I use your service a lot as I work in the entertainment industry in the production side. I make travel arrangements all the time and it would be a shame if I could no longer say good things about Priceline when people ask me about your services. I'm hoping you can rectify this situation. Like I said I use Priceline a lot and every other time the services have been wonderful. It's frustrating that you have not taken a good look at this particular situation.

Aimee ********

Priceline made an error on my name on the airline ticket. They could fix it for an extra $150.00 more. I spoke with American Airlines and they commented that there has been a lot of errors like this. I feel I am being scammed. I have a doctor appointment, which I have to pay cash for. I've paid $233.10 & now they want $150.00 more. This is an impossible cost for me. Please help.

I bid a full-size car and won the bid for $15 a day. After winning the bid (I didn't know my credit card was already charged) for $15 a day, I was asked if I wanted to upgrade to an SUV for $21 a day; it didn't say upgrade for an additional $21 a day for a total $36, very misleading. I called Priceline, but they said I had agreed to pay another $21 a day for an upgrade.

I ended up paying $36 a day. If I would have used my travel club discount through RCI, I would've gotten a better deal. They should not mislead people. They should be clear.

I booked and paid for a room at the Pentagon Best Western through Priceline. I booked the room because Reagan National Airport canceled all flights on 1/26/11 due to a blizzard. When I got to the hotel, which was not an easy task, they would not honor the reservation. They told me and a lot of other aggravated travelers (who waited for an hour just to talk to the front desk) that they had not received any of the reservations due to a computer problem. They were overbooked and could absolutely not provide us with any rooms, nor would they provide a shuttle back to the airport.

I called Priceline and spoke to Leanna (**). She said that she needed to confirm with the hotel that is was overbooked. When she called, the hotel would not answer because they were too overwhelmed. She told me that she would fax over the reservation and they would honor it. I explained to her that after being in the lobby for so long, and after the hotel manager said that he could not provide rooms that he didn't have, the fax was not going to help me. She then told me to hand my cell phone over to the manager so she could straighten this out. I explained again that I was not the only one who was experiencing this nightmare and there was a line to hand our phones to the manager, who kept repeating that he had no rooms to the people that were able to get their phones to his ear.

Leanna then said that she would book me a room somewhere else. I told her that she would not have any luck--which she didn't. She then told me that all she could do was refund my money. I explained to her that it was not going to get me a room nor would that get me back to the airport. She said, "I am sorry." So, I had to walk five miles back to the airport and sleep on a very cold floor.

When I got home, I called the customer service and got my refund after being on hold for some time. I was told by Brenda (**) that they would do nothing else because Leanna was told by Best Western that they would honor the fax. I explained to Brenda that she was lying because I recorded the conversation between Leanna and Best Western's national office, explaining to me that they could not reach anybody at the Pentagon Best Western. A number of witnesses would attest to the faxes not providing rooms. I was really upset that she would make that up--I was also recording my conversation with her.

I have taken over three times a screen shot of what I am bidding for and purchasing but it is different from the end total. For example, I put a bid of 90.00 for a room with a 10.00 coupon, there is clearly a minus sign and then it has a blank spot where they are supposed to fill in the total but it doesn't. I take a picture and then my credit card is charged. If you call customer service with PL you can't get anything done as no one speaks English. They also have a no returns at all policy. My family has a sales business and we will not be using this again after 8 years of getting ripped off from stuff like this. We do recommend hhonors.com.

I booked a hotel in 2010 for $200. The hotel gave a receipt for $164. Priceline gave a coupon for 2 x $10 for future booking to expire 4 months later. I booked a hotel room prior to the expiration date, but when I went to use the coupon, it did not show. I called Priceline, and they said it could not be applied to the hotel booking but that I could try again and use it for future booking.

What a joke, a measly $10 and a convenient problem when trying to book. The $10 was obviously a bait and switch and was never going to apply to any hotel booking.

I purchased a room in Cartersville, GA through Priceline.com. I paid $48.32 for the night which seemed reasonable. I travel to the hotel, which looks nothing like the photo that was on Priceline, and I learn that the actual room rate is $38.99 per night. I contacted Priceline, who has a guarantee "if you book it cheaper, we'll refund your money". Priceline refused a refund and said the following: "If we refunded money every time that happens we would be broke". I then started to explain that they should take their guarantee off of the website. I was hung up on. I have tried calling back several times but they speak very poor English and refuse to honor their guarantee.

The hotel was severely run down and it must be a very old photo that they have used on Priceline. It was $10.00 cheaper than Priceline advertised it for and they are not honoring their guarantee.

I booked a trip from New Orleans to Seattle and Priceline screwed up my travel dates. Delta was nice enough to fix my outbound flight, but upon my return, I had to pay an additional $175.00 to rebook the same ticket on the same flight in order to return to New Orleans. I repeatedly called Priceline and was repeatedly told that it was my fault that I did not fly on the day I was scheduled, even though my flight was not leaving on that day. I heard "I'm sorry" and "I apologize" until I got sick of it. I work in a high-volume restaurant in the French Quarter in New Orleans. I have contact with people from around the world on a daily basis. I am wearing a pin which reads, "Ask me about my Priceline experience". At this point, I don't care if they (Priceline) refund my $175.00. I intend to cost them thousands!

What we bid for is not what we received. We bid for a hotel room on Goat Island in Newport Rhode Island for my wife's birthday getaway in late December 2010. Our bid was $80 per night for 3 nights. What we received was a small cramped room in the Newport Beach Hotel and Suites in Middletown, RI. The retail room rate was only $47 per night. We requested a room change. The second room was no different than the first one. We were very unsatisfied with the accommodations. We were ripped off by Priceline.com. We will never use them again. There are a lot of other choices with better service. After returning home and contacting customer service for some kind of credit, we were refused any kind of restitution. In other words, tough luck sucker. We will never use Priceline.com again.

They have spelled my name incorrectly, and it has caused problems with airline agents, etc, seating. They added an SR to my last name. *** does not follow correct English or any foreign language. Maybe, they thought it was senior.

I attempted to book a room at a Hampton Inn in FL for two nights through Priceline. I had some problems with the site, and was not sure I had made the transaction. When I did not receive a confirmation the next day, I called the motel, and they had no reservation in my name. About a week later, the day before I was to leave, I called the motel again, and they still had no reservations for me.

I then booked the room with them. When I arrived, I checked one more time, and they still had not received anything from Priceline. I paid for my stay when I left, and assumed everything was okay. When I got my credit card bill, I found that I am being billed for two nights stay by Priceline. I called the motel and they said I would have to call Priceline. Well, lots of luck on that. They have no customer service that I can find. My emails have been unanswered. What is a person to do? I know I will never use Priceline again, and would suggest everyone to give a second thought to the service. If and when something goes wrong, you will be left hanging!

Had had good experiences with Priceline. Wanted downtown hotel in Asheville. Any of the 3+ - 4 star sites were fine. Thought I was fine. Priceline said 'downtown' but included a really ratty Crown Plaza golf resort that you had to get on an interstate (forget walking to restaurant, theater). I don't mind the ratty so much since that is the risk.

I do mind them calling something 'downtown' and it is a nearby golf resort not downtown. They claim (and correctly) that it is within shaded area on the map. But if you trust Priceline (and I did), why would you not believe that if they say that it is downtown - it is downtown.

I booked a car rental on Priceline for pickup on Nov 20th 2010. When I arrived at airport, there is no pick-up. After calling hotline, a shuttle was sent to pick us up. I was told the computer was down. They would give me car, but needed me to write down my SS#, birthdate, place of birth and current address. The gentleman handed me a note pad, and asked for my credit card and ID to copy.

In the corner stood, what I assumed to be a lot attendant, who was shaking his head. I was told that a credit check was needed, and they could do it when, the computers came back up. It was midnight and I'm sure they wanted to go home. I expressed my concern with providing my identity, especially when a reservation had been made, and credit card information provided thru Priceline.

I called a cab, location was a old car lot, many miles from the airport, and went to several other rental companies, but no rental cars were available as this was Thanksgiving Holiday. This transaction was cancelled. 2 days later Priceline.com charges my card for $ 66.00. I have spent many hours to no avail, talking to priceline.com personnel. I have not received any Service, Product or Goodwill from Priceline.com, yet am charged $66.00. I have contacted the Rental Company who states that the charge is Priceline.com not theirs. Where is my money? Help!

I had ordered a room from price line. And paid $52.65 for it. I got my credit card bill, and there was a $12.99 charge. From: tlg** I called, and price line had signed me up for this **! No refund. ** price-line.

Double booking in Atlanta for a hotel. Just caught it after the fact and end up eating two reservations. Thanks, Priceline must be nice with a customer service team that has a top 10 list all with the words "sorry, no" as answer. Shaftner will be proud. Use your AAA and call hotels direct or use a different service. After hundreds of booking, I found myself in the cold. I am down an extra $140 for the duplicate booking.

I'd just like to compliment Priceline.com on service and value I have received as a Priceline customer over the years. It's not a huge savings every single time but on occasion (last minute flight home for Christmas), it saved me $800 on a single ticket. I've gotten rental cars in Raleigh, NC for $12, below the employee rate, and a beautiful room at the Fairfax, Virginia Marriott for below $100 - less than 1/2 the market rate.

On only a couple of occasions have flight hours have been miserable, but that's out of probably at least a dozen trips over the some years. There's nothing "small print" about the non-refundable, non-changeable aspects of priceline purchases when you elect to use the bid method. You have the opportunity to buy trip interruption insurance on every single trip (at least as far as air tickets, not sure about other) and if the fare is more than $300, I'll generally do so just in case.

On one Priceline trip back home to NC for Christmas in '98, I didn't have the insurance. I don't think trip interruption insurance was even available via Priceline then, but my seriously ill father died during that trip. While they required a slightly-depressing-under-the-circumstances amount of documentation, once conveniently presented by fax, they allowed me to alter my return schedule at no extra charge.

If people took time to read the information that is plainly there before using the bid process there'd be next to none of the complaints listed on this site. One caveat about the star rating for lodging: This is not the Michelin Guide. Some inns don't live up to their star rating. Check the hotel site, other sites / reviews before bidding.

Beware the 1 star motels. They may just be small and lack amenities, but sometimes they're on the rundown side as well (not always but sometimes). Know the Priceline discount is off the standard price, not necessarily off the hotel's cheapest available rate available from the manager on duty. That said, Priceline has saved me a lot at numerous lodgings throughout the years. Lastly, read: "savings up to 60%" or whatever, means up to, which can be zero but Priceline has done well for me. Don't discount the service based on complaints of people who don't/can't/won't read and who want something for nothing.

I booked 2-nights stay through Priceline to get my daughter a hotel room in Nashville, TN because she was having surgery at Vanderbilt hospital. We found out that she would have to stay in the hospital for second night. We could not get Priceline to let us cancel the second night. I think this is very bad business! I will never deal with them again, nor my friends and family. Times are hard now and you have people like this who will not work with you. It was an honest mistake. I would advise people not to deal with people like this.

I kept trying to place bids, and finally my bid was accepted. I printed the receipt, and the dates were off 3 days. I called immediately and they said nothing could be done, no changes, no cancellations. I asked to talk to a supervisor, which she said she was sorry that I entered the wrong dates. Excuse me! I didn't, your program ** up.

She then said they would credit my account 1/2 of the total, $144.94 down to $72.47. I said I wanted it to zero. I said go ahead, I was going to turn it over to the State Attorney General, had to leave on my trip. When I got back, I called about the lousy service I got, they said they couldn't do anything about it, but if I would have made a new request, they would have lowered it down to $25.

How was I supposed to know this?! She said they sent an email explaining. I left for my trip shortly being on the phone with them, and didn't get the email until I got back. Beware of Priceline. Make sure you numbers are right, because somehow they do change.

I was shopping for better rates after Priceline was unable to accept our bid for the dates of travel. We put in another date to compare prices. Priceline automatically issued a ticket. We did not want that ticket. I called them and explained the situation and they refused to cancel the ticket. I filed a police report.

I made a typing error on a hotel reservation. I informed them of the error over 3 weeks in advance. They refused to change the reservation or refund my $79.00. Priceline is a rip-off. They stole $79.00 from me.

I made a reservation through the name-your-own-price system. I have used this service before and did not encounter any problems. This time the hotel ended up being outside of the shaded area that I bid on. When I called customer service the male that I spoke with was not able to identify where the hotel fell within the shaded area. He started out by stating the hotel was in the upper right-hand side and then he went over to the left-hand side of the map. He kept referring to reference points that were not visible on the map as I was looking at. He also told me that even if the hotel was not within the area I had bid on, the hotel had accepted the offer and there was nothing I could do about that. I then asked to speak to his supervisor.

She told me that the hotel was within the shaded area. When I asked her to explain to me where the hotel was in the shaded area because on the Mapquest map the hotel was clearly outside of the area, she referenced a location I was unable to locate. Then she informed me that it was their policy and she could not spend more than 3 minutes talking to me and she had other customers on the line.

I asked to speak to her supervisor and she stated she was not able to provide that information but that she would give me the mailing address if I would like to write a letter. This was truly the worst customer service I have ever experienced in my life and I will never utilize Priceline again. Beware and do not use Priceline. Find a person/company that actually wants your business and knows how to treat customers!

I was sent an e-mail for Travel. I am looking to book some rooms in San Francisco, CA on Dec. 17 & 18 for our youngest daughter's 21st Birthday. She is away in college and has struggled with my breast cancer (doing better now) so we all thought San Francisco in Dec. would be a great time to celebrate and bound as family and friends.

Priceline.com popped up with Orbit, Expedia and a few others. I have never used Priceline but have the Orbit and Expedia. I did not understand the website too well but followed all the prompts including inputting my credit card # and information. Within less than a minute, it did not work and I had to start all over. I was given a hotel before I could make changes and correct the amount of rooms or the # of stars for status.

Seconds later, I have three rooms booked and at a hotel I would not have wanted I wanted hotel with restaurants, etc. due to my condition and another travel. I immediately called Priceline.com to inform them of this mistake and to let them know I never pushed confirm. I told them it was very difficult. Within minutes of a technical error or consumer confusion, I was told they would not refund a dime and that all is final. I have the right by law to accept or not and they will not allow an error to be corrected. I was willing to walk through the process with someone to still book through them but again I was told sorry.

These are hard times and my family has been through so much lately with my health and other issues. Now I am $400 short during Christmas and they have ruined a very special weekend for my entire family. Please help!

Did name your own price. Got the price, $20 per day. Then it had upgrade for $25. Still a great deal. Initialed and accepted, only to find out it was an additional $25 per day on top of the original $20. Yes, I initialed, yes I read it but it was very misleading. There was no place where you could read to elaborate your charges, or anything that stated your total will be $45 per day. My price was $20; it said upgrade for $25.

Again, very misleading. Customer Service was no help and in fact extremely rude. Which was no surprise to me after reading the response of the Priceline employee post on here calling people **? I've used Priceline many times in the past. Never had any "reading" issues, or any issues at all with them. It's not like we weren't going to still get a car from them, just not at an additional $25 per day. In this day in age, every penny counts for consumers. They obviously don't rely on, or value, existing customers. They just lost one. And you can bet any amount of money that I will make sure friends and family don't use them either. Networking goes a long way. Good ridden Priceline.

I made reservation at Marriott Downtown in Memphis, TN for November 18, 2010. When we checked in, we had been charged for two nights. We only stayed one! They said they could not remove the charge since it was not made through them. Please check for yourselves and remove the 2nd night from my Visa. I have just now figured out how to contact you!

This is a positive experience with Priceline. I have used their hotel services on my last 3 trips to Boston. I got tremendous bargains, much lower than the hotel sites. You must spend time understanding the Priceline system. A consumer friendly site, "Biddingfortravel.com," explains everything and keeps you from being taken by Priceline. Bidders disclose what hotels they got, what they bid and what they paid.You must understand their star system, area system, and whether parking is free or extra. You have to do some research and it works best if you're familiar with the neighborhood. You can game the system to win virtually every time. I have.

First off this is the first and last time I will ever use Priceline. For some odd reason I messed up on my flight information and they gave me two options. Choose another flight with the dates already posted or pay a little extra and they will fix my flight. I ended up paying $300, which is what the flight cost in the first place. ** Priceline.

One of my friends called me up last night and suggested that we fly to Toronto for Thanksgiving. We are not certain that we would be taking the trip yet since she has school work and I have a job. However, I decided to do a fare search online first and did comparison among the most visited travel sites and of course, I looked up Priceline as well. Big Mistake! I got myself in booking a 4-day reservation at a hotel in downtown Toronto! I called the customer service right away but they don't help. They only repeat, "We don't refund or cancel. You'll have to deal with it. Either show up at the hotel or lose it."

At this stage, I don't even have a flight ticket nor knowing whether my boss will approve my absence for four days. What's worse? I won't have enough money to pay next month's rent and they still want me to make another expense for a plane ticket? It's my first time using the bid function on the site and yes, I'm also one of the idiots (quoted from the Priceline customer service rep. in the thread). I would say almost 99% trustable online sites would confirm the purchase before processing the charge. I was just using the bidding to compare prices and would like to discuss it with my friend later.

Their system has flaw also. I selected for a 5 star hotel and the hotel they reserved for me is only a 3 star, in which Priceline has relationship with. I called Priceline four times and spoke with the supervisors and they only agreed to refund partial of charge. I also called my bank and told them the situation. They felt sorry for me and will need to go through further investigation. These all happen within 12 hours, yet, I am not even sure if I can get the partial refund back. Seems like Priceline has record of not refunding and playing dumb.

I do admit my mistake of trusting Priceline and not reading all the legal statement they have on the website. However, how many of us really do read those legal statement before making purchases? We trust them and that's how they rip off from us? There are more than 1500 complaints on BBB, still rated as a A+? With such a bad customer service? It's a shame that a big company like this would be so sneaky with their service! They were recently selected this year as the No. 1 on the Bloomberg Business Week 50! You guys can find articles online on how Priceline maintain to make money when the country is having economy crisis. After reading all the stories and experience on this great site, it's obvious why.

I found a cheaper airplane ticket and tried to call multiple times and there 800 number just keeps saying, "The 800 number cannot be reached from your calling area." I tried house phone and cell phone. I got through the next day in one of 7 attempts, and they will not refund the difference. It's a lot. I paid $349 and it is down to $179. I think this is intentional.

Our company runs college recruiting baseball camps in Orange County. We had one scheduled for this weekend, 11/20-11/21. Unfortunately, the rain will be heavy this weekend and we will not be able to have the camp. Yesterday, we made the difficult decision to postpone the camp. This is not easy for us to do, as well as the inconvenience of those attending the camp from out of town. We had an attendee and his father who booked a car and hotel through Priceline.com.

When we changed the dates, I thought that PL would allow them to change the reservation since this "act of God" storm has caused us to postpone the camp. They called PL customer service and they said their policy does not allow them to do anything. Basically, sorry, we keep your money and you get nothing. I then called the Priceline customer service and after navigating through their phone system and being disconnected two times, spoke with a rep. That rep made some calls (or so she said) and then told me that there was nothing that could be done.

I then emailed the executive CS team with the situation and they called me back today and said that they can't do anything. I believe what they meant to say is they won't do anything. They will refund or change a reservation if an airplane has a problem and you can't get there, with proof (not always an act of God but I guess something good for those in this situation) but not if there is rain. Yes, they can get there in the rain but they will have no reason to make the trip that weekend. I just feel as if this is such an unfair situation for these people. It is not my money but I would like to do all I can to help them.

I booked a room through Priceline.com, "name your own price," for a trip I took to visit my family in PA from October 25th through October 27th with a total price of $222.93. First of all, while the accommodations were okay, I would certainly disagree with Priceline's "star" rating. Second, you can imagine, much to my chagrin when I checked out, that the bill was only for $162.75. Priceline pocketed $60.18. While I'm for free enterprise, Priceline's star rating didn't match my accommodations. Unfortunately, I'm unable to get a hold of customer service. With that being said, I will chalk this up to a lesson learned the hard way and I will not be using Priceline for my future trips.

I was looking into booking a room through priceline.com and after entering all of my information, I went back to look at the terms and decided that I did not want that and trying to hit previous page on their site to look for another date. I found that I accidentally hit agree and as such was charged for it. Upon calling them within the hour, after researching the website extensively, I was informed that they're taking my money and there's nothing I can do about it.

I lived in Austin, TX until Labor Day weekend of this year at which time my friend and I drove from TX to Mass as I was relocating to Massachusetts and she was keeping me company. I completed one of my accommodations online. I am not at all familiar with the cities in which I was traveling, so I relied on descriptions and photos etc. I made a reservation based on a bid I placed on Priceline.com for a hotel in NYC by the name of Marrakech Hotel on Saturday September 6, 2010. The photos and the description of the hotel looked fine and Priceline advises that they evaluate each and every hotel cleanliness, guest satisfaction, d'cor etc.

When we entered the hotel, there was loud Rap music being played in the lobby. No elevator. In the room, there were window, AC units with plastic around them. There was a large gap between the plastic and the bottom of the window allowing me to stick my arm outside. There were holes in the towels, the room was very dirty and we experienced bites on our bodies. There was mold on the shower curtain.We were afraid to put our feet on the floor. I complained to the hotel management that I was completely dissatisfied and I also complained directly to Priceline and I have not had any success in a resolution. I don't understand why Priceline would represent the services of this hotel.

I paid $312.30 for one night in this hotel and feel completely ripped off. Priceline has offered me a $10.00 off voucher further purchases. I can not believe they would represent this hotel or have such a place in their inventory.

I booked two rooms through Priceline and upon checkout, the hotel printed me a receipt that said the rooms cost me $147.18 but when I received my VISA bill, Priceline had charged me $183.11. When I called Customer Service at Priceline, I was just told that the hotel should not have given me a printout with the price on it and there was nothing they would do about the difference. Their message on the phone line states that you are just charged the room rate and tax. I will never use Priceline again. I will get their price offline and call the hotel directly. If they can give Priceline a better price, they should be able to give it to the customer directly.

I recently purchased a hotel reservation from Priceline.com for Christmas Holidays in Atlanta GA. This was a standard reservation. No Priceline negotiating took place.

I made the reservation online, and I unknowingly booked a room in a different location of Atlanta I realized. This mistake was discovered within an hour and I immediately phoned Priceline customer support. They refused to help. Instead they read me a policy statement to the effect of "you should have known this was non-refundable. " I could understand if this had been 24 hours later, but I did not realize what took place until I received an email from Priceline with the Hotel address. I felt mislead and under appreciated as a customer.

I would definitely recommend using one of many, many other travel sites out there, since Priceline.com is so unconcerned with providing good customer service these days. Shame on Priceline for attempting to spoil someone's Christmas!

I bid on Priceline and got reservations to Days Inn in Key West. The cost was $200x3 nights due to Fantasyfest event. To make the long story short, Days Inn was a terrible experience starting with the front desk asking my 28-year-old daughter to show her chest if she wanted beads. She just asked is she could have a strand of beads from the big pile on the counter behind the desk. It went from there to a room flooded with water and ants all over the bathroom. The sinks would not drain and there was no refrigerator as promised. Even worse, there were feces on pool deck which were touched when my daughter came up out of pool and she accidentally put her hand in it. No kidding, it was awful. Lies were told to me from the front desk. Isaac and Jessica were rude and were not willing to help.

It was so bad that I called my husband back home to call the corporate at Days Inn. Of course, the answer was they would give us a case number and get back in 4 to 5 days. If we did not hear, which we did not, we are to call back. I have gotten in touch with Priceline and have been offered $10 credit and told that the front desk claims no complaints. I do have pictures and have spent the week getting in touch with Mr. **** office which owns the properties in Key West. I am extremely upset with Priceline because they took my money and sent me to a place that no consumer should have to spend the night, let alone 3 nights. Please let everyone know the dangers of using Priceline. Thank you for your time to listen.

I booked a hotel through Priceline.com for Henderson, Nevada for the dates of October 21st 2010 through November 5th 2010 using their name your own price system. I received a room at Hawthorne Suites for the 15 nights for a total of $681.76. I went to the hotel's website to get details of the hotel and found that if I had purchased the room on their site, it would have been approximately $140 cheaper.

I called Priceline the next day and they told me that they couldn't do anything about it since they couldn't find that price on the hotel's website. The hotel had apparently sold out a couple of the nights so it showed up as unavailable. I checked a few nights later, and their regular rate still showed up as that same lower price. I accepted this and continued on my trip. When I got to the hotel, the entire lobby was under major construction. They only had certain rooms available and the place was a disaster area.

My bank informed me that they do not take 5-10 business days to put the money into my account; they process it immediately and they had received no money from Priceline.

I immediately called Priceline and after approximately an hour on the phone, I was informed that they would escalate the process and would call me back on Monday, November 8th.

I received a call yesterday, Monday, November 8th, and was informed that my refund had been processed. Today, I checked my bank account and the money was still not there. I called my bank and again was informed that they had received no refund. I again called Priceline and was told both that the refund had been processed, and that they were waiting to hear back from accounting why the refund hadn't been processed and it would be 3-5 business days. I said that what they are telling me doesn't make any sense, and she kept repeating it. They don't seem to have anyone in customer service who can help me and they have lied several times about my refund.

I obviously had to pay for my accommodations for the two weeks and assumed that I would have the refund long ago. I am not financially prepared to be missing $650 for this long of a period and this situation has made my trip a nightmare and caused me much financial grief.

I put in a bid to stay at the Millennium Hotel in Cincinnati. My bid was accepted but the hotel was changed to the Hyatt. I called customer service only to find out somewhere on their site (I still haven't found it), there is a disclaimer that this could happen and there was nothing that could be done about it. Fraud claim filed with VISA. I'm never using a site like this again.

I went on Priceline.com to book a hotel room. In doing so, I chose the city, dates, and amenities of a pet-friendly hotel. In checking the ones they offered it was too expensive. So, I decided to "negotiate" as they said I could do with a box in the middle of all the hotel listings. I clicked on this box and proceeded to name the areas I wanted. I was very leery about doing this because they ask for the credit card information up front.

But what could go wrong, right? When the screened flashed and my hotel was chosen, I first noticed it was at the very south end of the area I wanted, but most importantly the hotel did not accept pets! I called them immediately and was given the same answer as everyone else. Nothing could be done. I spoke with the customer executive offices and they said the same thing. So now, I am stuck with two rooms in a hotel that does not accept my pet and is in a very questionable area. And they have my $356! I am so furious, I have sent emails to all my friends and relative and posted this on my Facebook! They are just what I said there, little corporate piggies! I am out $356 and I cannot stay at the hotel.

PriceLine has a website that entices you to bid on select hotels. Then when it has your money, and it cannot be refunded, it gives you a substandard accommodation. They say that there is nothing they can do, but this just goes to say that there is little customer service. Customers should really think about using this company.

So I purchased 2 round trip tickets to Buffalo from NY off of Priceline. Within two minutes, I realized that I had clicked wrong and had a flight that was scheduled too early for me to take. I called immediately and they did nothing to help. So I used another service to purchase a one-way ticket to Buffalo and my partner still used his ticket. I got to Buffalo and met my partner. Now I want to go home and Priceline won't let me use my return ticket because "I changed my itinerary." So now I have to purchase a 2nd ticket to get home and had to waste both the going and return ticket. Unbelievable rip-off! Needless to say, there was not a single mention of this "itinerary" change policy in their terms of service.

I just booked a hotel on Priceline.com and will never use this service again. Priceline booked a hotel that according to Expedia and Orbitz, etc. was only $1.66 different than I could have booked myself. Also, if I used my AAA or AARP discount, I could have gotten it cheaper. They advertise up to a 60% discount on hotels and this is definitely not true. They should not be allowed to advertise if it is not true, and it is not. I ended up in an area that is so remote (I guess my fault for trusting that they would use hotels that at least were the star value that Priceline claimed). Do not use Priceline or you will be just as unhappy as we are. We will have to drive at least 1/2 hour to get to where we are visiting. 9-night stay.

I made the error of not reading the fine print on Priceline's cancellation policy. I booked a room in advance for an educational conference in December that would be out of state. When I informed yesterday (Oct. 25th), the conference had been cancelled, I tried to get out of the prepaid room deal I made on Oct. 14, 2010. I kept getting the same old speech from 2 customer service reps, and 1 supervisor that I'm not allowed to cancel this type of reservation.

I'm out $138.00. That's a lot of money on a teacher's salary. I can't even sell this room, or give this room to anybody because the "holder" must present a valid photo ID. Priceline is not stupid. They knew there would be situations like mine, where they'd always make money. I'm sharing this negative experience with family and friends, and hope those of you who read this will take heed. Never again will I use this company. I gambled away my money.

I booked a round trip ticket from Seattle to MSP. The Itinerary I have says, my departing flight makes 1 stop with 6 hours and 45 minutes flying time, but it does not show any information where it stops, or what is the layover time. I called Priceline so many times, but they are saying its a non-stop flight, and you can call the airline, and ask them why this flight takes more than 6 hours. I called AA , they said this is not a non-stop flight. This flight makes 1 stop to Chicago. Again, I called Priceline, and explained to them, but still they are not cancelling my tickets, nor giving me my flight information, and they are still saying that its a non-stop flight. I want to file the complain against Priceline now. Please let me know if anyone can help me with this.

I couldn't cancel airline tickets for a reasonable fee. Ridiculous run-around from Pricelinethey are blaming the airlines but still charging fees that account for more than 50% of the 'paid-in-advance' tickets. We will not use priceline.com again. This caused automatic loss of most of the ticket price.

I needed to cancel airline tickets booked on Priceline. I was over 30 days out and they want over 50% of the price in "fees" and another $30 in additional fees. If I re-book, I must pay the increase in fares. If the fares are lower, I will not get the lower fare. It seems like a "Priceline rip-off". Do they not care that some of us will relay the unfair treatment to as many people we can? I will not use Priceline again. The customer service folks had trouble speaking clearly on the line and they could not follow a line of reasoning.

At the end of paying for my plane tickets, Priceline offered a rental car for $17.99 a day. A good deal similar to what I could get with Alamo, so I decided to do it. But when I paid for the total the rental car was $16 more than the Alamo deal. After checking it, the daily price was the same but the taxes and fees were $16 more than the Alamo deal. I called Priceline and they could not give me a breakdown of the Taxes and fees like Alamo did.

After talking with the next level of customer service, they still could not explain the Taxes and fees. So be careful. Priceline prices maybe good for the actual items or service buying but they will over charge you for the taxes and fees, where they can make millions of dollars and you cannot see it. I tried to cancel the rental car but the "fine" print said I could not. I could cancel the plane tickets but not the car. This is not right. I will go to Expedia first next time and only use Priceline when I must. Too bad for Priceline, I spend thousands a year on travel.

I booked a flight/Rental car package. I paid for this package, but didn't see the rental car on the receipt initially. I thought the car rental didn't go through, so I booked a rental car again (for same days/times, everything was the same). When I printed my receipts, the original car I rented showed up, so I called priceline immediately to cancel the 2nd car. They told me that because the first purchase was a package and the 2nd was just the car, it wasn't a duplicate, so they refused to reimburse me. I now have 2 cars for the exact same days/times. I must pay for an unnecessary car rental. This is clearly a duplication (an accident) that they could have worked out for me. It clearly seems unjust and a slimy way to do business.

My beef is with Priceline's Name Your Own Price system. They are taking advantage of consumers by utilizing a market that is opaque. That means the prices and products are not visible to consumers. They are then asking consumers to make uninformed bids in this market.

I used Priceline "Name your own price" to book a hotel room in Dover, DE. I selected 2 and half star on the web page and bid. And it came out a 3 star hotel room accepted my bid. They said "Congratulations, we've upgraded your hotel quality level to a 3-star hotel". I checked the 3-star hotel and found I've been that one before and I don't like it because there is no free breakfast and no in-door pool. I called customer service to cancel the transaction because I wanted 2 and half star hotel room which can meet my needs not a 3-star hotel room that cannot.

I got the response saying it's all in the contract that they may offer a high level hotel room and I should had agreed that. So, there is nothing he can do. I have to take a room that doesn't meet my needs just because Priceline called it's a "better" offer. I found it is a trap they use to sell hotel rooms people don't like. The problem is you have made me select what I want, why do you offer me one that's not what I want and I have no right to cancel the transaction? It's not reasonable and hurts my right. So I have to stand and tell people my experience. Hope there is someone who can fight against Priceline for this.

On 8/30/10 around 6 pm, I came home to find my apartment infested with ants. While my landlord dealt with the ants, I quickly made a hotel reservation at the Glendale Vagabond Inn through www.petvacations.com, a site advertising pet-friendly hotels.

I packed up my dog and cat, and showed up at the hotel around 7:30pm. When I got to the hotel, the clerk told me they didn't have any pet-friendly rooms left. She called her manager and was supposedly given permission to open up another non-pet-friendly room for me. I was told they were going to charge me an extra $60 per night for my pets.

Meanwhile, there's a sign on the counter that says pets cost $10/night. I had already paid $181 for the "pet-friendly" room. My credit card had already been charged, so I assumed this included any pet fees. I told the clerk that I didn't think the extra fees were fair as it was the hotel's fault they'd accepted the reservation without having the room, and asked to cancel the reservation. I was told I needed to call Priceline. I didn't even know Priceline owned petvacations.com. So, I went to the car and called Priceline.

I was told that I couldn't cancel the reservation because it was afternoon on the day of check in. How could I cancel a reservation before it has even been made? I had to be quite demanding in order to speak to a supervisor. The supervisor called the hotel and asked if they would waive the $60, but they supposedly refused. The most they agreed to was canceling the reservation and refunding me $87. So I basically paid $94 to sleep in my ant-infested bed at home.

The next day I filed a complaint with the Better Business Bureau. I got the following response: "Priceline contacted the hotel and spoke with Lortis who confirmed to Priceline that the property allocate a number of rooms for pets, and when all these pet allocated rooms are all occupied, the hotel has the option to open another non pet allocated room. However, the hotel must charge an additional fee for providing a non pet allocated room for the special cleaning process required once the guest check's out of the non pet allocated room. As a goodwill gesture, the consumer has already received a courtesy one night refund, and we can offer no additional refund for the hotel room that was used by the consumer."

I didn't think this response was fair, and responded to this effect. I also pointed out that I had not used the room, as the last line of their response seems to assert. Today I got the following response: "We have received the consumer's additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Priceline contacted the Vagabond Inn Glendale General Manager, Joanna on behalf of the consumer, at 818-240-1700. Joanna informed Priceline that the guest check-in at 7:40 PM and the guest upgraded to a room with a king bed, and therefore the hotel required an additional charge of $60 for the upgrade. The hotel advised that they are unable to issue any further refunds, and the consumer may contact the Vagabond Inn Glendale General Manager, Joanna for any further assistance. We are sorry that we are unable to assist the consumer any further in this situation."

I don't know what to do anymore. It's not easy to argue with someone who is making up lies to save a few dollars. I never requested a king size bed. I would have slept on a fold-out cot if I had been able to have a pet-friendly room!

Priceline.com advertises price on rental cars at 40% of published prices. I put in a bid at 40% off and it was refused. They suggested a price that would be accepted. About 10% off! When I did not respond, I received another email from them showing pricing that had been previously accepted. So I put in another bid at that price which was $17 a day. This also was refused with them suggesting another price. This is dishonesty in advertising!

I asked to cancel my airline ticket more than three days in advance. I was told that it would cost me up to $150.00 plus another $30 dollars service fee which is more than 50% of the ticket price. In turn Priceline would not cancel the ticket this is to reschedule the ticket for up to a year's time. Then I would pay another fee. When I go to reschedule. So basically I'm out a ticket or I'm out the funds that I paid for in advance for a plane ticket.

I have booked my hotel ticket through priceline.com, 3 people, 4nights at NYC. I selected one room with 2 double beds. Priceline charged my credit card first, then located a room $120 per night (a total of $581.24).

Once the travel time came we flew Florida to NY. We went to the hotel that Priceline is confirmed. Hotel told us that they do have one queen bed in the room (we were three adults). I have spent about 2 1/2 hours to correct this mistake with Priceline.com's customer service. I have told them that we are three adults (2 female and 1 male) and one queen bed is available to us. I have told them that we are flexible if they find us a different hotel around the area, but nobody really helped us. I called American Express, they advised me to dispute the charge and look to book for another hotel, which I have done it. The new hotel receptionist told us that Priceline always do this to other guest, so the guest pays extra to upgrade the room. He advised us to call back the hotel for available upgrade. When we called back the hotel that we book through priceline.com, they have told us the room no longer available.

Priceline is not operating its business with a business ethics. The customer service should have used a common sense that there was only 1 queen bed for 3 adult was not acceptable for 4 nights of stay. They have not accommodate us in anyway. They were not helpful! They should even eliminate their customer service because they are not helping customers. I had to pay additional $398*2ppl shared=$796 for new hotel and $581.24 to priceline. This is a scam that some companies are using online to sell more and my surprise is they are not mom and pop companies.

Priceline misrepresented flight details including the flight duration, arrival time, and layover time on our return leg of our trip from Delhi, India to San Francisco, CA. We purchased a ticket with a 7 hour 20 minute layover in Beijing, China. The actual flight confirmed through Air China has been discovered to result in a 31 hour 20 minute layover in Beijing, China. This misrepresentation would result in requiring us to get a Visa through the Chinese Embassy at a cost of $280 to stay more than 24 hours in China.

We are asking Priceline to adjust the second leg of our flight out of Beijing, China to San Francisco, CA from a departure date of 12/5/10 to a departure date of 12/4/10 without any charges back to us for correcting their error in the booking of the ticket. This would result in the 7 hour 20 minute layover that was originally represented to us by Priceline.We have repeatedly asked Priceline to make this adjustment and they refused to do so unless they charge us a $200 change fee. We have plenty of documentation showing the misrepresentation on Priceline's part and what is actually confirmed through Air China.

My mom wanted to cancel her reservation and get her money back due to me getting very ill. They said no and said she needed them to talk with my doctor first.

I booked a trip with Priceline thinking I was going to save money. I found a hotel and booked it for $75.99 thinking that was a wonderful price. In checking out from the Hotel, the hotel gave me a receipt of $60.27. I called Priceline to ask them for a refund and they gave me an excuse, "The Hotel charged me a group rate and they were not going to give me a refund. What can I do to get a refund for the difference?

I saw many complaints about Priceline.com. I'm not a Priceline employee but I feel I should defend Priceline after reading some of customer complaints on this website. When you book with Priceline through their regular booking venue, you need to do your own research and comparison first to ensure that Priceline does offer you the best price or at least comparable price. You cannot complaint about booking a regular hotel on their website and only to find out that the hotel is not what you expect or the price is too high if you've not done the research ahead of time. If you find the hotel you've booked through them is not what they advertise (regular booking), then most likely that you would have the same experience using Expedia or Travelocity or other booking sites.

If you are booking any hotel, flights or cars through their "Name Your Own Price" channel, then you must understand that whatever saving you may get from using this method, it comes at a risk of not getting the deal you may desire as well as the flexibility of changing the terms and conditions. There's always a risk and return trade off with everything in life and as a customer, I'm happy with Priceline at least providing that option to me. Shopping on Priceline is similar to shopping on EBay, you may or may not get the best deal, but you're given the opportunity and once the deal is stroke, you have to live up to it.

With regard to some other complaints about price drop or cancelling reservations due to family emergency, here some tips I found A) Priceline provides lowest price guarantee that will refund you 110% if price of the same item drops within 48 hours of booking or if you found lower price somewhere else, look for price guarantee paragraph on Priceline page. As a matter of fact, I booked a cruise reservation through them and when the price of cabin dropped, I called them up and they went out of their ways to get me the refund/difference back B) If you've booked a flight not through the "Name Your Price" channel, then you can cancel your flight within 24 hours of booking if there's a family emergency.

With regard to those complaining about booking a package and having difficulties cancelling part of the package, hey kid, wake up. You're getting this package at such a great discount because rental car or hotel concessions based on exactly this bundled deal. So try not to get the benefit of bundled deal when complaining about your responsibility to honor the 2nd part of your bundled deal.

Priceline does sometimes make mistakes. There was once I tried "Name Your Own Price" and found the risk of not knowing the terms and conditions is too great with respect to savings so I booked my flights through their regular channel, only to find out later that somehow they got a deal for my "Name Your Own Price" request. So I showed Priceline that I already booked a flight through regular channel and they canceled my "Name Your Own Price" flight without any charges. Perhaps I was just lucky but they do seem to acknowledge their mistakes. I'm not a Priceline employee and the above is my tips and experience after using them for close to 10 years. So when shop with Priceline, please bear the above points in mind and don't complaint for a great alternative to book your travel that they provide.

I was tricked by the Priceline operator to change my flights to Colombia for a 9-hour layover in Panama City. I received an email from Priceline to inform me of schedule change alert flight change made by the airline company. I reviewed the new itinerary and didn't not notice any major changes. I called Priceline to ask them what exactly had changed. And they told me that a couple flights on my itinerary were canceled by the airline and that I had to change my flight. They suggest a new itinerary with a 9 hours layover in Panama City and no other options. So I authorized the change.

I then got in touch by phone with the airlines company (Copa Air) and informed them and ask them if they had canceled the two flights that Priceline told me of. The airline told me that they never canceled any of the flights I was told about by Priceline, just a change of timing of about 5 minutes.

The airline told me to contact them to get my original itinerary back. I did call them a couple times and never got it back as it was. The latest excuse is that there were no more seats available.They are a bunch of crooks. Stay away from them. It's like talking to a wall. You can explain to them over and over that happened and they never acknowledge their wrong doing.

The sad part is if I had called them up to ask what the changes were. I will still have my previous itinerary on hand. Knowing that Priceline auction tickets, I assume that they probably found someone who will pay a higher fare on the same original itinerary and bump me out. I will never us Priceline again! It's a waste of time. This caused aggravation over the phone with Priceline's incompetent people.

I wanted to rent a car through the Priceline.com website. When I put in my bid for 14.00/day, it said that I entered in my CC information wrong, so I entered it in a second time. It came up with a message again saying that I entered it wrong again. After verifying all information I entered, it was correct. I decided to delete all the fields for my CC information and reenter the information again. It came back with a message of Congratulations. Your bid of $20.00 per day was accepted. I immediately called Priceline and told them what had happened and the rep told me that it must have been a glitch in the system but there was nothing I could do about it because I accepted the automatic bid of $21.00/day. I told them that my bid was 14/day and not 21/day that I accepted and they said there was nothing I could do by the terms of the agreement. Computer glitch or not.

I then went on an internet search and found that this had happened to more than a few people when dealing with Priceline's "computer glitches" and they were given a price that was no where near their bid.

I booked a trip to my Nevada home from LAX as I do every few weeks. I needed a rental car. I selected the filters I wanted, i.e. times to fly, preferred airlines. I chose my flights and initialled. They already had my credit card on file. When I clicked to purchase my flight, it suddenly said they were submitting my offer. What? I clicked back but it wouldn't go back and then said offer accepted.

I looked at the flights purchased and they had me returning on the wrong flight to early in the morning for the Tahoe roads. Also they have me returning the car 30 min before my flight takes off. I immediately called Priceline and spoke with Rose who kept repeating that it could not be changed or cancelled. I asked for a supervisor, got Rose who repeated the same.

This is physically impossible to drop off the car and make the plane as well as it's not safe nor what I requested and selected when I was purchasing this trip. I called a direct line given to me by Oliver in Hotels but that person, Mary just told me, "There is nothing I can do. Sorry, you shouldn't have clicked to submit." I told her, I could take any flight back to Lax after 9am and before midnight and she responded "sorry"

Tomorrow, I intend to contact escalations at the corporate office and see if they can and will get me on any other flight. I have printed out a list that are the same price as the one they booked me on in error. I am in hopes they will solve this problem. Now I am not within 14 days of my travel time so If I try to rebook it, it will go up in price.

I called them within 7 minutes of the itinerary screen showing the wrong return flight. I have contacted my credit card company. Citibank and their supervisor tried to conference call it with a supervisor at priceline. She was told " there are no supervisors, sorry! " She noted my dispute file and I will call Citibank after my call tomorrow morning with Priceline Corporate.

I booked a cruise through Priceline that gave me two days or $140 for a hotel stay that has to be used through the bidding system of Priceline (name your own price). I was to be able to use my $140 bonus cash toward it. (If the room was $80, I could pay $10 a night and taxes and get a room for that). They were to pay $70 a night so I kept trying lower bids. The deal works for a standard room in this agreement. I finally bid $50 and it worked. So I thought I got charged $144.04 (when the room was USD $90 a night. They told me they were charged my $70 bonus cash plus my $50 a night ($120 a day).

I looked up the hotel and even spoke with the hotel reservation personal and the room was only USD $90 a night so wouldn't that be $20 a night for me? I paid $50 and they paid $40 a night and it was $100 more than it was supposed to be. Where did I get a deal? I was supposed to get $140 toward a $184 hotel stay. I paid more than they did. I tried to resolve this with Priceline after an hour and round after round the same ** was said over and over! Beware. It's a rip off. I could have stayed in the Oceanview King one bedroom suite for that if I had booked it myself. Nope. A no view room (standard) $244.04, right?

I made a reservation online with my debit card through Priceline for my fiancee to fly on Saturday Sept 18, to Atlanta from Dallas. On Wednesday, I chose the trip, made the reservation with payment and got the confirmation together with the itinerary which was mailed to my mail box. The flight was to fly out of Dallas at 11.40am on Saturday.

I dropped my fiancee at the airport, drove back 40 minutes home only to be called by my fiancee that American Airline will not let her board because my reservation has been canceled by a guy called Rocky ** from Priceline. At first I thought she was joking or there has to be a mix up somewhere because we had a contract, and I have the itinerary and this is not the first time I'm making airline reservation.

To cut a long story short, I drove 40 minutes back to the airport and was told at American Airline counter to call Priceline. I called Priceline, and was informed they suspected fraud and had to cancel my reservation. Fraud? Incredible! I asked the representative that out of the thousand of reservations made, how do they determine which one is fraud. You don't tell customers you suspect fraud after you have allowed their payment to go through and charged their cards. And even if they suspected fraud, they shouldn't have unilaterally canceled a valid contract without adequate notification, thereby leaving me and my fiancee stranded at the airport.

I asked to speak to a manager, at least someone to please help us make another reservation so that we can get on a plane to Atlanta instead of being stranded at the airport. So much for customer service, I was bounced around from one department to the other. While all the reps were telling me to buy another ticket. I explained to them that since it was their decision to cancel my valid reservation and I haven't been refunded, that the onus is on them to right things by helping us get another reservation /plane ticket. Needless to say, all I got was customer disservice and I had to angrily leave the airport after being taken for a ride by one of the worst air reservation companies out there.

Well, they said they give the lowest rate. My 5-day stay was not the lowest rate at all. I could have cancelled. I called back and told them I was AAA, they said don't cancel just tell Marriott and they will adjust. Lies! I paid $150) more with Priceline, a real joke. My vacation was ruined by ** hotel staff refusing to fix rate as they said. Priceline of no help either. Just another rip off of the average guy by a corporation. Book your rooms.

Refused to cancel hotel reservation with 48 hrs notice. because reservations are on a case by case basis, and lucky me I got the non refundable, no cancellation hotel room even though I was willing to use them to make another through them. Had to book another hotel and lost the money on the first due to non cancellation policy.

The hotel was not as described & advertised and when asked to transfer my reservation to another hotel was told by a manager I would have to go through price-line. Called the customer service department was on hold in the lobby and told the CSR, this is not what shown on-line and I would like to change to a another property.

I was placed on hold for about 10 minutes while on hold we are sitting in the lobby in front of the front desk and manager, when we were approached by a drunk male. The hotel manager came from behind the counter and got the man away from us.

Traveling over 300 miles with friend and her kids being in a unsafe environment is the last thing. The CSR came back to the phone and advised me to go the company website and that this was holiday weekend that he could not do any he disconnected the call, right after he told me that no refund would be given after the manager canceled the reservation.

I had a friend in Savannah that is a student at the SCAD collage, trying to find a good hotel price for a possible upcoming trip there. He had asked me a few questions and before you knew it, he said, "No." Then he said, "No, stop, close." I said, "What." He said, "Uh, maybe not but check your e-mail. I said for what? He said, it didn't even give me an option to say no. It just said check your e-mail for your reservation conformation. I didn't even have any money in my banking account to cover this. Yet somehow it went through. It was only to check the price is what he thought but reserved it instead, or that's what he thought had happened.

He unknowingly booked me the room. On days I could not go, and with money I did not have, and after explaining all this and that I am a disabled person, and live on a very little disability check and everything both the first and then top customer service ladies--on both the first, and second calls...after pleading with them for nearly an hour, still absolutely refused and said there was no way within anyone's power to cancel this regardless, and said by over and over and over again, and again, till finally she said, "Goodbye," then hung up.

I didn't have the money so it caused an overdraft on my account for the total amount of $154.72, and an overdraft fee of (not known yet--probably $30.00), which leaves me without money to feed myself or to purchase gas to go to my doctor, or the copay to see her, and no telling what other financial issues this may still cause. This is just the night it happened on. I hope that it doesn't cause me anymore financial burdens, but my nerves are destroyed over it and my bloodpressure way up and my heart palpitating and bothering me. I'm disabled and I can not handle stress anymore. I had a really bad heart attack ( MCI), with cardiogenic shock. I am and have been totally disabled for the past 3 years because of my nerves. I see a Dr. and a therapist for my nerves, a general practiconer that treats me on a regular basis, and a heart Dr. as well.

You would think they would not do anyone this way since when can people charge you for an easy mistake. Let alone one that I didn't even make myself! They seem to not even care what it does to a person. Just as long as they never have to give any money back. Regardless of the circumstances!

Please be aware! Do not use Priceline. This is without a doubt the worst company I have ever come across. I requested a hotel room ($237) that was pet friendly only to find out after they booked the room that it was not pet friendly. They sent me the hotel information and I discovered they were not pet friendly and had never been pet friendly. I immediately tried calling to explain the mistake and all I wanted was another hotel. They did not care and said in a scripted message they were not responsible and would not change anything.

I called several more times asking for supervisors and managers and they all had the same scripted message. When speaking to them, it was very hard because they barely spoke English. Now I am charged for a service I do not have and have to pay for something I have not used. How can you legally do this? I do not want someone else to have to go through this mess. Please do not use this company.

I had to cancel a flight booked through Priceline because my friend died and I had to go earlier for the funeral. Priceline was no help in rebooking the ticket at the time so I just canceled it and made my own reservations. Now I have rebooked the ticket and Priceline charged me a $30 fee on top of the airline rebooking fee. Why would anyone use Priceline?

I agreed to pay an amount when I got the tickets. I was happy with the flight but the room and the rental car was bad. The room looked clean, but the bathroom was soiled and the second room which was supposed to be next to the so-called restaurant was not! There was a bar which stayed open until 2:00 AM. None of the ice makers or pop machines worked. The breakfast was stale and wet.

Now, the rental car was a new Elantra car which was nice. But watch your back on the contract that where they can ** you. I ended up being overcharged for $176.00 over the rental agreement! If you (Priceline) hire companies like Avis, you will lose many transportation companies. I was in Cleveland for a driving competition--which means nothing for Avis and Ramada. If I had enough sleep, I might have won the 1st place instead of 6th place.

I attempted to book an airfare and car rental to Florida to collect my 86 year old father's belongings and bring them back home to him. When I clicked to confirm airfare and car rental, the website confirmed the airfare had been booked and paid for a total of $577.20. There was no confirmation of the car rental as requested, instead it offered me to book the car rental again. The next screen said the car rental request was not accepted, again. Another rental screen popped up and attempted to rent yet again, I did so and this time it was confirmed and I paid $124.29. When I reviewed the email receipts, Priceline charged me $715.47 for airfare and a car rental in a single transaction and a separate email receipt for another car rental for $124.29.

In the confirmation process for my original airfare and car rental, the website led me to believe that the car rental had not been approved and immediately popped up a screen for renting a car. This was quite obviously a deliberate processing glitch to cause one to believe they did not rent a car and book a second rental. I called customer service twice and was told by a robotic person who obviously didn't understand English syntax that the reservation could not be cancelled. I asked for a supervisor and was told to call back during business hours.

I called back the next day and got to a supervisor and was told the same, and for me to just mail in a complaint. By the time the complaint would be received let alone read, my reservation and trip would be over. I'm sure they would say I missed my reservation and you're out of tough luck. I called Alamo car rental and was told Priceline owned the reservation, not me and they could not cancel either car reservation. I cannot use two cars at one time. They said when I no-showed on one of the cars, the reservation would automatically cancel and they would not get paid by Priceline and that Priceline would have to issue me a refund. I called Priceline yet again and was assured once again I would not receive any refund. I am out $124.29 for a second car rental I cannot possibly use. I wasted a total of three hours on the phone plus additional website research that got me nowhere and the time to write this complaint.

I booked a flight with Priceline and didn't realize that by the time they sent me the itinerary, they had changed the departure date from what I requested. By the time I detected this discrepancy, it was too late; I "missed" the flight. I called their customer service number and when the woman finally came online and asked me for my information, she kept on saying, "Hello, hello, I can't hear you. Sorry but I am going to have to end this call since I am unable to hear you." Then she put down the phone. I then called another customer service number that I got from another website site and was able to speak to someone. He said there is nothing that can be done since the date I selected for departure was the date they had given me, which I know is not the case. I cannot get a refund for my flight. I will never use Priceline again and I will strongly advise anyone considering using it not to. They are deceitful. Unable to be refunded $309.

I lost my ATM card and my address book while traveling on vacation. I reported to my bank that the card was missing. Later that day, I received an email from Priceline that stated I had a car reserved in my name. The fees had been charged to my ATM card. I immediately called Priceline to say that I had not made this rental car reservation and that it had been charged to a lost or stolen card. I asked them to please cancel the car reservation and return my money. They refused to cancel the reservation and refused to refund my money. There was nothing I could do.

I tried to speak to the highest person on their totem pole and no one would help me with the situation. They said their car reservations were all non-refundable even if it was a bogus reservation and no one was going to actually rent a car. They have ruined my reservation and I am in shock. This is just greed and misery customer service.

I will have to go through a lengthy and time-consuming fraud dispute through my bank in order to try and get my money returned to me. I was supposed to be on an enjoyable vacation now I am distraught and stressed out. They have taken $610.34 out of my bank account and I needed that for my vacation. Now I will be cash-poor during my vacation. I will have to take time out from my vacation to find a fax machine, write up all the letters etcetera that my bank will need to follow up with the fraud report, fax the papers etcetera. All this company needed to do was simple cancel the car rental. I called them immediately as soon as I got their email about the reservation.

I was a new user of Priceline and will never again use them. The short story is that I purchased a prepaid hotel room for 7 nights at Howard Johnsons. When I arrived, my room had been sold out-from-under-me despite assurances from Priceline that the room was guaranteed for late arrival. I slept in the car since everything else was sold out. I stayed at the hotel for the remaining 6 nights but Howard Johnsons refused to refund the first night's room rate saying since I paid Priceline, I had to get the refund from Priceline. Likewise, Priceline refused to refund the first nights room cost saying it was up to Howard Johnsons whether or not I would get a refund. I read all the contract fine print and Priceline should have stood behind the refund, not passed the blame to Howard Johnsons. Priceline customer service was a joke. Got the runaround. Ignorant and ill-informed representatives. In the end, ignore Priceline. It's not worth the terrible hassle and worse customer treatment. Pass on Howard Johnsons too.

On August 8th, you will see my complaint that I submitted about Priceline processing an airline ticket that I never accepted. I spoke with a young man at Priceline and requested him to send a note to my bank that the ticket had been cancelled so that my bank could remove the $615.05 hold on my money. This nice young man sent the fax at that moment and my credit union removed the hold and placed the funds back in my account. 8 hours later, Priceline took the full $615.05 out of my account again as an ACH withdraw. I went into the bank and took my letter of proof that the flight was cancelled due to error and the bank also had the letter that was faxed to them stating the same. So, I had to file a complaint and my bank has to go after the proper authorities to get my money back and this could take several weeks. Well, it gets worse.

Tonight, I was checking my bank account and you will not believe this! They now have taken an additional $100 out of my account. Now totaling $715.05. I am not a wealthy person and as I wait for the money to be refunded to me. If and when, I cannot book my ticket for the flight I had planned to take on September 3. This is the worst feeling in the world. If anyone can offer any advice as to what I should do next, please let me know! I sent Priceline an email since they could not help me on the phone requesting an immediate refund. This is the biggest nightmare. Please don't ever search for a flight with anyone that asks for your credit card up front.

Today was the first time I have ever felt "helpless"! I was trying to find the cheapest price for airline tickets to see my new grandchild in Maui, HI. I went to Priceline and entered all my information and started my price bidding. The website gave me several options, such as different airports or different travel dates. None of those were acceptable, so I hit try search again, still it was not good and I made a different bid and tried again. At this time, it listed an airport 3 hrs away or I could change my dates. I hit the tab to try search again, when it happened! It flashed on the screen that my reservation was completed and a confirmation would be sent to my email address with my itinerary.

I would have never accepted a flight from an airport 3 hrs away. So, I immediately found their toll free number and called. I was told that there was nothing they could do, that my reservations were made. I explained very nicely that I never clicked accept ticket, I was still shopping. Once again, they kept repeating I initialed that I would accept when I entered my information. I pleaded with them to please help me out that I could not afford to drive 3 hrs when I could fly from my airport 15 mins from my home.

Still, like a robot, I heard the spell again. She said they could grant me a partial refund, but they would need to keep $100 plus $7.96 processing fee plus I had purchased $16 insurance. I told her I felt this was a scam and I'd like to speak with the supervisor. Finally she did transfer me, but it was like I was talking to the same person again. I became frantic. I told her I would book with them if they would make an exception and just switch the airport. Because I was 110% positive that I did not accept those reservations. She said I accepted those reservations when I signed on, that I agreed to accept what they chose for me. We could process my cancellation and when I rebooked my flight from my local airport, I could then file a request for $70 of the $100 to be refunded, but that could take 5 to 10 days to show up on my account.

After reading the complaints today of others, I think it is probably best I just swallow my pride and lose out on the $100 plus the $16 and $7.96. Because it sounds like I could lose more than that if they screw up my next reservations. They had immediately taken the funds from my credit card and as of 8 hours later I do not see a refund listed. My family could not afford for all three of us to go to Hawaii, so we had to make arrangements for me to go and now I am out of money, because of a glitch in the computer! I plan on sending a complaint to my local media and the FCC.

I booked a flight in May 2010 to Las Vegas for myself and four others through Priceline. In February 2010, Priceline notified me via email my outgoing flight was changed; however, they did not follow through and actually get our tickets changed to the new airline. When I tried to go online the night before to book seats, I found Delta had no record I was supposed to fly with them. I again called Priceline that night and after at least one hour, was told the situation was resolved. The next morning, we got to the airport and Delta informed me Priceline had not fixed the problem. I called Priceline at the gate and was told their computers were down. By the time the computers came up, it was too late to board the plane. The five of us finally found a flight nine hours later with Southwest. Priceline was also not helpful in booking any other flights that day, we had to do it ourselves.

I have asked Priceline for the difference in the refunded outgoing tickets and the Southwest tickets. The Southwest tickets were more expensive since we had to book them at the last minute. After returning, I have tried to get Priceline to refund this difference. I did not even ask them for the lost day in Vegas and some small expenses we incurred by not flying out in the morning. Priceline's response to my request has been as follows: Not returning calls when promised. Nobody willing to give me their name or phone number. Taking no responsibility for their ** up, but not being willing to ever tell me why they aren't liable.

In my opinion, I paid them the cost for the tickets and they are responsible if something goes wrong, especially since they not only messed up initially, but also the night before when I found out they had not transferred our tickets to Delta. The Southwest tickets cost $2,188.50. I did receive a refund for the outgoing Delta flights of $638.50, thus I was out $1,550. The other small expenses were an extra parking ticket at the airport and gas because we decided to drive back home then back to the airport so we didn't have to spend nine hours at the airport. I am not sure about the unquantifiable charge for getting to Vegas nine hours later than expected.

I used Priceline.com to book a reservation at the Trump Taj Mahal, Atlantic City, NJ, from August 9 through August 12, 2010. Later, I tried to extend my reservation by one day, changing my stay from 8/8/10 through 8/12/10. I was told by a Priceline.com rep to use the internet to extend my stay. I attempted to do so but inadvertently made the reservation for a different hotel. I immediately contacted Priceline.com to inform them of my error and to assist me in making the proper change. They refused. After several phone calls back and forth, Priceline.com says I will be billed $359, despite the fact that the charge is for a hotel room I will not be staying in.

Please note that I made an error. My previous complaint indicated Travelocity to be the online service. I meant Priceline. The hotel was Savannah Suites in Chesapeake, VA.

We booked online a hotel at 6 pm and drove to it. 45 minutes later, we arrived at a less than desirable pay by the week hotel. We accept EBT and all that Jazz. Once we noticed, it was not family friendly at 15 minutes later. It was dirty, nothing worked, and I could smell alcohol on the man without shoes and shirt standing in line next to me. I waited in line for 1 hour to speak to the manager. He tended to the slew of complaints others were having. I need toilet paper, or my TV does not work, or my internet is down. We politely asked to leave. I explained that I had just buried my grandmother and needed a quiet and clean place to sleep. The Manager said he would refund but Travelocity kept our $70.

Priceline refused to move my car reservation one week into the future due to a change in plans. I did not ask for a refund, just a reschedule. They forfeited the amount I paid. I need to rent another car a week later.

Today my nephew died of a heart attack. We are an extremely close family and to make matters worse, my husband and daughter were scheduled to leave tomorrow morning on a flight to Bloomington, Illinois for my husband's niece's wedding. Now that my nephew has passed away and they are unable to go, we asked priceline.com if they would give us credit or a refund which they denied stating that he was not according to them immediate family.

How compassionate! We will never use them again and will discourage other from using them in the future. We lost close to $500.00 which we could not afford. Plus, the anguish caused during a already stressful time.

I needed to change a flight. While I understood Priceline could not do anything about the change fees, they charged me about double the fare difference. I made it clear to them that the flight I found "on Priceline's website" from Philadelphia to Frankfurt, Germany was $736 a ticket. However, after my calculation, they charged me for an $800 ticket. They had an $800 ticket listed but they also had a $736 ticket listed. They told me they charged me the fare difference for the $736 ticket, but that is not what I came up with. I bet they think I cannot do math. This company is a liar and cheater! I got ripped off $128 ($64 each, because I have two tickets, for me and my travel companion)!

I reserved a trip through Priceline for a flight and a rental car. I spent a couple of hours on the phone and the Internet trying to cancel the car reservation. They won't cancel it under any circumstances because it is "part of a trip". Well, I don't need that part and I think I should have the right to cancel it. Priceline's web site is a mess and their customer service is a disgrace. I paid $271.33 that I can't get back. I am willing to pay a fee for cancelling, but they won't even accept that.

I got my bid accepted for my sister's trip from Norfolk,Va. to Las Vegas. After the ticket was issued, I found I had made a mistake in her name, not knowing the new rules from the TSA. I called Priceline a minimum of six times and was told they could do nothing for me. I, like most people in the world, make mistakes daily. Priceline tells me they can't do anything to correct my mistake. Totally terrible and ridiculous lack of service and caring from Priceline. I will never use them again and warn anyone not to use Priceline.

This was one of the most miserable experiences I have ever had. The ticket I purchased was "useless." I had to purchase another ticket for my sister. Delta Airlines told me that since Priceline issued the ticket that nothing could be done by them. The words "customer service" have gone so far out the window at Priceline and it makes them "money w***s" only taking your money and offering absolutely no service to go along with their great "low prices". I guess you get what you pay for. The old saying is, "The bitterness of poor quality remains long after the sweet taste of low cost has passed." Too bad, I didn't take my own advice. I recommended the Delta that they stop dealing with Priceline but I guess they only care about making money also.

I rented a car using Priceline. When I got to the airport at the car rental, they had the wrong dates, which were provided by Priceline. I was at the counter for over an hour talking with Priceline and they could not fix the dates and they never admitted that they made a mistake. I had to rent a car as a walk up, but I got a better price than Priceline gave me. Priceline charged me a fee but, did refund some on my money. So I guess I am better off then most because Priceline does not refund any of your money even if it is there mistake, because they will never admit to making a mistake.

So if you use Priceline be ready to lose your money if they make a mistake. I will never use Priceline again.

Wanting a rental car, I choose the price break price offer, only to find out the deal was higher than what I could have gotten on their website. This doesn't seem fair. I would have gotten a better deal if I had not done the price breaker deal. I found the instructions confusing and now I'm forced to accept a deal that was not a price break at all.

Priceline advertises "the price you get is the price you pay," this is not true. I found it out when the confirmation I received stated that taxes was not included. 14% tax! They are not very helpful when you call. If you can understand the person on the other end. I will never use it again. I've used Expedia and Travelocity before and will use them from now on. No hassles with either of them.

I booked my vacation with your website and was satisfied with the price that I received, however, upon arriving at my destination, the problems started. The hotel informed us that they had a plumbing problem and tried to room my two adult daughters and myself in one room with a king size bed. In addition, they had surcharges that we were unaware of.

During our stay, we noticed that there were postings on doors insinuating that the people occupying the rooms were tenants. And the people coming in and out of the hotel at night made us very uncomfortable to leave our electronic equipment in our room. They would have drinking parties at the back of the hotel where our room was located.

I pray that I did not bring home any bedbugs. I was bit in the room where I slept on my first night there. The pool was not clean and one of my daughters decided to stay in on Wednesday and overheard a conversation that the manager was having on the phone stating that Priceline was coming to inspect the hotel at 2:30 pm and he had cleaned the pool and the poolside furniture and told the Priceline representative what they wanted to hear. Our vacation was ruined.

If I wanted to stay at a shelter I would have went to the local YMCA.

We were very nervous after that and did not have a memorable vacation. The tenant also told me that her son was a resident for one year and had just moved into his own apartment. There were also cats sleeping on top of our rental cars at night that the tenant told me they feed due to them being stray cats. That's very unacceptable!

In the advertisement for the hotel it failed to state that this particular place was used for displaced families which I have no problem with, but, I was never given the choice to decide if would rent a room there for myself, my daughters, and granddaughter. I am sending this letter to the Better Business and Consumer Affairs in New York and Florida. You incorrectly advertised this hotel and did not mention that it is a shelter for displaced families.

My wife booked a flight in June. The price was $410.80. It was paid for. It was a Friday morning flight. On Wednesday, her mother's health took a turn for the worst and she had to leave a day earlier, Thursday. The same exact flight just one day earlier.

Priceline did an exchange and the ticket was $800, plus the cost of the exchange and taxes, so the total was $975. I went on Priceline shortly thereafter and entered my wife's same flight information and could have booked a new flight online for a total fee of $808. That upset me to some degree as we could have saved $167.

However I got to thinking about the previous ticket and if that was in fact rebated against her new ticket. In making calls to Priceline this Thursday morning after seeing my wife off, they in fact did not rebate the Friday ticket. They had canceled it but said it was paid for and no direct refund was applied against the new ticket. I stated I could have bought a brand new ticket and paid less than her new ticket with a rebate from the old ticket. I said that it was inherently unfair. They said, "Well, she in fact booked two seats." I said, "Yes, but you said you just exchanged and rebated for Friday's and her on-flight booking was canceled for Friday. She, in essence, wound up paying $1385 for one ticket".

They agreed with that number but said her old ticket was already paid for. I said yes it was but that seat will be sold again. So Priceline is making out like a bandit by reselling the same seat twice, plus the refund was in fact not applied against the rescheduled and higher priced ticket. I said, "You are told to say that I believe, but your pricing information online does not reflect that". I again asked for the $410.80 refund and he said he could not do that. I said I wanted him to consider what I was going to say next and if thought it was worth a refund or not.

I said no member of our family, 8 people in all, will ever use Priceline again which minimally will cost you a hundred thousand dollars or so over the next 10-15 years, or I could get a refund of $410.80. This is an issue of fairness and doing what is right for the customer. What was it going to be? He said he was sorry but he could not refund. I said, "I am out $410.80 and you guys are out over $100k over a period of years". They ought to be the ones that are sorry, plus I was going to tell my other extended family and good friends which may or may not use Priceline. But I would assume many would not so, who knows how much that is going to cost your company.

I named my own price for an airline ticket through Priceline. My schedule changed and I could not use my outbound flight so I asked Priceline if they could just cancel the first half of my flight and keep me on my return. "No changes, it in our agreement." they said. I thought "Okay, well, maybe they can just cancel the whole thing and refund my money since the airline changed the itinerary itself after my flight was purchased." "It's only a minor change." they told me. I said, "Okay, well, Hotwire has granted me a trip cancellation before on grounds of me being a return customer. I'll ask Priceline for the same thing." "No, it's in our agreement." they said. "Yes sir, I know that it is in your agreement. The rules you created. But I'm asking for an exception since I have traveled so often with you." "No, no changes whatsoever." they said. "Well, can I speak to a manager then?, I asked. "Sure, please hold." they said and there was a dead line. They hung up on me.

The next week I called back and explained my story to the person who answered my line after I had been on hold for 10 minutes. "No, no changes whatsoever." I was told. I said, "Okay, may I please speak to a manager?" Then they said "Our records show that you spoke with a manager the last time you called." I said, "No, I was never transferred to a manager, they ended my call instead of transferring." They said, "Well, we have documentation that you spoke to a manager." "Let me speak to a manager!" I insisted. "Please hold." They said and there is the dead line again!

I will never ever use Priceline again and I suggest that no one else does. I have had several hotel disasters with huge fees. Hotels put their Priceline guests in the smallest and oldest rooms. The requests for two beds in a room are almost never honored. Most of the frustration from booking and taking trips has stemmed from Priceline. In a way, I'm glad they treated me so poorly this time so I will never make this mistake again. It is not worth the few dollars saved because you will pay for it dearly in convenient, quality of travel and customer service.

They have the bid your own price for rental car from major brand name rental car companies. One of my friend will travel to US from Asia. I used their bid your own price for the car. They offered me Alamo, then I paid the car. But, Alamo finally told me that my friend need to show international driver's license to pick the car, while my friend didn't have. There's no request of most of the major rental car companies like Hertz, Avis and Enterprise. Priceline.com never listed there's request of Alamo for international driver's license for a foreigner. I called, they agreed to cancel it for me, but charge me over $43 for fine.

I explained major rental car companies all don't require international driver's license only for foreigner but they didn't listen to it. They insist they would charge me the fine. Finally, I have to cancel the car, otherwise my friend would have no car with paying the money. I tried to save some bucks, instead of being charged fine for nothing. Priceline.com never listed Alamo has special request on international travelers on rental.

I need to talk to them in person; they do not give phone number.

After booking a hotel in Scottsdale for a price I thought was a bargain, I was hit with a "resort fee" that was an additional 30%. I called Priceline and was told that they have no control how much hotel charge after they accept my offer. I think the additional charge should be included in the price of the hotel. Customers believe they are getting a good deal until they arrive at their destination. After that, there is no way to back out of the reservation. It is a rip-off. Priceline should drop any hotels that have huge fees attached after you pay for your hotel.

I booked airline tickets on line through Priceline on April 16, 2010. The first time I booked the reservations I read and filled out the form carefully and appropriately. Suddenly my screen went blank and I wasn't sure if my reservation went through so I did it again. I was expecting to receive a confirmation that evening but never did. I kept checking my emails but it was four days later on April 20, 2010 when I started to worry when I didn't received any confirmation/itinerary. I contacted Priceline and was told that I would receive it shortly. That evening, I received the confirmation/itinerary and noticed the last name of my brother was wrong. My last name was used instead of his. I contacted the Priceline and spoke to a representative asking to please change the name and was told that name changes aren't permitted and it's against their policy. I asked to speak to a supervisor and was placed on hold for 20 minutes and got disconnected.

On April 21 the next day, I called again and again, and again. It was the same results as mentioned before. Why didn't I think that it wouldn't be the same results? I have disputed this with my credit card company. They didn't help me. I redisputed it because I did not agree when they told me to contact the merchant which I did. I didn't hear from them after the second dispute. I also tried contacting Caribbean Airlines, my carrier and they were the same as Priceline's. Again did nothing for me. The cost of this ticket is $667.70.

I am so angry that Priceline doesn't have any compassion. I am not talking about a few dollars. This is hundreds of dollars for something as simple as this and can be easily fixed. This is causing me stress. The thought that I am going to be responsible for $667.70 without any service whatsoever and addition to the fees of rebooking another reservation. Time is running out. The flight is August 12, 2010. I don't know what to do.

Priceline offered a $30 rebate on a booking this summer. You had to log in with them, then make your reservation and the rebate then appearing at your checkout. Well, I did that, booking a hotel room. At checkout, the rebate did not get deducted. I contacted their consumer desk without result, by phone and by email. I suggest that this 'rebate' is actually a bait-and-switch, fraudulently luring in the consumer. I am telling all my friends to avoid these people.

This was the worst car rental ever. Why? Not Hertz's fault, Priceline's. I went to Ottawa, Canada for a weekend. I asked for a car rental place near my hotel, which was at 100 Kent in Ottawa. I'm not from Ottawa. I don't know Ottawa. I trusted Priceline, which was a mistake. I took a rental from a Hertz at 1478 Merivale. I was picking up some friends, a family, who had recently moved to Canada. Yes, it was supposed to be a special day. I requested an SUV and a toddler seat near my hotel. Instead, I got to go on a 20-minute ($45) taxi ride to the car-rental place. I got to pass a lot of other car rental places on the way. And then when we got there, it didn't exist!

So I had to call Hertz, international rates, of course, which informed me the Hertz was at 1916 Merivale. I then got a taxi to go there. David, the man who worked there, was sympathetic to my plight, but there was nothing he could do.

And the best part, no toddler seat. They didn't even have toddler seats, ever. So all in all, I spent like $220 for this day-long rental. And I had to drive all the way to Montreal and back illegally, with a 2-year-old without a toddler seat. Thank God, I'm a good driver. It sucked. I'm never using Priceline again. This was appalling. I expected better. And the response of customer service, not our fault, no money back. Yeah, it is your fault. It's not Hertz's fault, you **.

Feb 2008, I booked a trip with Priceline. I needed specific day and time for the flight and was told it was available. After I booked with my credit card, I was then told the flight was changed! I told them that would not work and after the customer service person laughed, she told me I had to take what she gave me. I told her that I would pay more, but I needed that time because I had to be somewhere. I immediately called my credit card company and told them to cancel. I also called the hotel and airline to make sure everything was cancelled.

I called Priceline again and was told by another customer service agent that I could get the flight I wanted, however, I choose not to book with them. I called another site and booked. My credit card company still charged me and said they paid Priceline but they couldn't have because the trip cancelled. I don't know what Priceline did with the money from my card company. Now I am in collection for something I didn't buy. I am in collection for something I didn't receive/use. I have excellent credit and pay all my balances every month, but since this dispute I am in collection for this and am now receiving numerous phone calls from a collection agency.

I am highly disappointed with my Priceline experience. I made a reservation at the Ocean Sky Hotel and Resort on July 5 and received a confirmation e-mail at 2:12 PM. When I attempted to check into the hotel three hours later and presented my confirmation number, they had no idea who I was and said I did not have a reservation.

I had already paid Priceline, and my credit card was billed. I then had to call Priceline, and I was transferred three times and spent a total of 30 minutes speaking with three different representatives. The final call was that Priceline forgot to fax my information to the hotel. It took me 1.5 hours to check into my room, whereas it should have taken five minutes if Priceline had done their job.

If Priceline is going to immediately charge my credit card, then they need to fulfill their end of the bargain. I do not find a 1.5 hour check-in process to be at all good service. I expressed my concern to the Priceline representative I spoke with on July 5, and she said she would forward my issue to the management team to contact me.

Two days later, I still haven't heard from anyone. Priceline quotes, "We pride ourselves on two things--getting you the best deal for the things you need and providing excellent service. " My experience with Priceline on July 5 was anything but excellent service--hassle checking into a hotel plus the hotel was a junky hotel. It was not at all what the "description" said. I will never use priceline.com again.

I called seven weeks before my overseas reservations to try to change parts of my travel itinerary. I had decided that I'd like to stay a bit longer, and I was looking to add an extra day or two to my stay by leaving earlier. I was told that both my flight and hotel reservations were nonrefundable and non-exchangeable. If I changed my flight, I'd need to purchase a new ticket, and if I changed my hotel reservation, I'd forfeit the entire amount.

As others have said, I should have shopped more sites. And when given the total amount, after a few changes and such, it doesn't seem that I'm really saving the money that Priceline appears to be promising. To add, I did not see anything in writing on my 3-page itinerary stating that both of these were nonrefundable and non-exchangeable

It was recommended to me that I try Priceline to book a trip from Savannah to Los Angeles for a conference. I was to leave on a Friday evening due to having to teach classes during the day. I went to the Priceline site two months in advance of the trip and booked a round-trip flight and hotel room. I did not enter a price for this trip, that information was given to me by Priceline. At the bottom of the form was a check box that was to be selected if you wanted to get a better fare and one committing you to their rules and regulations. I did check the box stating that I understood their procedures but I did not agree for Priceline to alter the flights I had booked.

As soon as I hit go with my request, another page came up with a different departing flight from Savannah which left at 6:00 am instead of 7:00 pm. I had to teach classes and never would have agreed to leave at 6:00 am. I immediately called Priceline customer service to cancel the request, as I had not gotten what I asked for. I was told that for $100 I could change the departing flight. I felt this was their mistake and the charge was out of line. They refused to issue me a credit at that time. I went ahead and booked the flight and hotel through another service to ensure I would get the right flights. After the trip, I contacted Priceline again to see if there was anything they could do for me since I hadn't used their reservations. I was flatly told that there was nothing that could be done and I had just given them $587 for absolutely nothing.

I had bought my ticket through Priceline.com. I was traveling from Charleston, SC to Portland, OR. My flight into Portland, OR was great. I was only charged for one baggage fee for the whole flight including connections. On my way home, Priceline had put me on a frontier flight connecting in Denver to a delta plane. When checking in on the frontier flight, I was charged for baggage. When I arrived in Denver, I was charged again for baggage. I was told, because I used Priceline, to book my flights that airlines can charge me for my baggage at every stop that is made, even connecting flights.

I called to cancel a return flight on June 27, 2010. The flight was June 30. I was told that $170 would be credited to my next reservation but it would have to be on Delta and I would have to call them and discuss penalty fees for changing my flight. When I called into Priceline to make a new reservation, I was told by Rene that they had no such policy and that there would be no credit. I asked to speak to a supervisor and I was told that I was not allowed to speak to one but they would transfer me to customer relations. Before I was transferred, I asked for the name of the agent who issued me a credit. I was told that I could not have that but he gave me his name, Rene. I also asked for his location which he would not tell me.

I finally got customer relations which did tell that he was located in the Philippines. He then reiterated that the transaction I explained was not possible. I said that their agent lied to me and asked why they don't listen to the recorded calls in the tapes. I then asked to be transferred to the people who set up the new reservations. So I was transferred there and hallelujah, was told that I was correct. That I had a $170 credit and that I must call Delta first. If Delta fines me $150, I will get a whopping $15 less than if I just get a new ticket. But what really gets me is we are giving these jobs to people who are untrained and we are given no recourse to complain when they don't know they're job.

It may as well be in Timbuktu, because there's no way to get from Grover Beach into Pismo Beach on July 4th. You can't walk the three miles there because the only road is the state highway (and it's illegal to walk on the side of the highway). Getting a taxi will be impossible, because Grover Beach has just one taxi service and over 150,000 people are coming in for the weekend. And you can't drive into Pismo Beach because there's no parking except for residents and people staying at hotels IN Pismo Beach --which we sadly are not.

I called Priceline thinking it must be a mistake, but the "customer relations" guy said smugly "you initialed a contract ...no refunds, no cancellations" and hung up on me! I looked at the contract and it clearly says "Pismo Beach Area." It does NOT state that I should click on a nearby map and somehow zoom in on it to make sure Priceline isn't including some inappropriate area in its shaded bubble.
Saying that Grover Beach is in the Pismo Beach area is like saying that Mexico is in the Texas area. Next door, yes, but NOT the same area.

It's clear that the business model for Priceline's hotel booking service is a slick version of "bait & switch." I would bet that ALL of Priceline's hotels are in peripheral areas that are nearby where consumers want to stay, but not really in those areas at all. Why else would the company refuse to stand behind its booking system? Surely, if consumers were happy with their bookings, Priceline would have no worries. But, after reading the dozens of complaints on this and other sites, that is obviously not the case.

Moreover, Priceline tries to blame its "travel partners" for its draconian terms. In fact, I contacted the corporate office of Holiday Inn Express (Intercontinental Hotels Group PLC) and they advised me that there is nothing in its contract with Priceline that prohibits Priceline from permitting cancellations, even if the cancellation is requested due to consumer error.

Until a class action lawsuit is filed for consumer fraud and unfair business practices, I will post my complaint on everywhere I can. If I can prevent others from contracting with Priceline, at least some good will come from this terrible experience.

I bid $20 per day for a rental car with Price Line.com That seemed like a good offer for a cantal. I did not see the amount of taxes on there and when I submtted, it told me the taxes almost doubled the cost. So I am actually at $37 per day for a compact car. What a rip off, not discount at all, I could have gotten a car for a lot less through the other regular car rental companies. Priceline could have made it clcear that taxes were whatver percent or give me a chance to know. I feel it is deceptive not to display the whole story and have people bid on cars and then hitting them with the taxes. Is there something I can do? They will do nothing about it.

Well, I purchased the ticket to go from Sacramento Ca to St Louis Mo for 556.85, it also included a 7 day stay at the hotel and I didn't name my own price, I don't know where they got that from because if I did it would be less than 200.00. Well, I tried to get my connections to go from Sacramento, Arizona, then St Louis Mo going and coming. I had the itinerary for that flight, but when I went through you guys, I didn't realize that my connections was going to be Denver Co, and Chicago.

During that time those two states was having bad weather, and I only had a certain amount of time to go there and get back here to work, plus my father was sick with prostate cancer which he still have to this day, so I tried to change my ticket and they were asking me so many questions at the time, I just got fed up and went and got me another ticket at another agency and went on the trip. I cancelled that ticket and wanted a refund and you wouldn't give me my money back, but you told me that I had to go through your insurance carrier who denied me, so I was told that my ticket was still good to use up to a year, but now I need to go back home, and you all are trying to make me pay 350.00 more in order for me to use that ticket, which is already paid for. What kind of company are you. You didn't hesitate to get the money out from my bank, that went through very smoothly. I need to know what is the problem of why I have to pay more money.

fROM May 14-17 there are about 8-10 charges from priceline that I'm not sure are mine.

I AM SO EFFIN UPSET I WANT TO...I CAN'T SAY PUBLICALLY!!! First of all, there is no G.D. Customer Service number on the G.D. Priceline website. The one listed on the website puts you in an endless loop with only 2 options....the second one being...getting disconnected. So now I had to google a G.D. phone number by putting in "priceline customer service" and finally I get a number where a person speaks to me. That was problem one..problem 2....I ask for a refund from my REFUNDABLE airline ticket...and first Priceline says....you didn't purchase a refundable ticket! I DID and had to be transferred to yet another rep so they could "call me back". A miracle happens and they call me back...and admitted their mistake and they WILL refund my ticket purchase of $307. And nicely added that it might take up to 10 business days.

So..I write down the cancellation number..which I HAD TO REQUEST...he did NOT offer it..and thought this issue was settled. NOPE! PROBLEM NUMBER 3! NO G.D. REFUND AFTER 10 BUSINESS DAYS!! So I call them again....they had the nerve to tell me to call my bank and see what happened!!! Now I'm furious...you don't call your G.D. bank and ask they why you haven't received payment from Priceline!! So I tell them I WILL NOT CALL MY BANK!! I CAN SEE VERY CLEARLY IN MY ON LINE STATEMENT THAT NO REFUND HAS BEEN POSTED. Then...get this...I get transferred again....so someone who only takes a G.D. message and tells me someone will get back with me. WHAT AN EFFIN SCAM THIS COMPANY IS RUNNING!! DON'T ANYONE EVER USE PRICELINE!!!!

They keep steling money; their website was being weird and gave me the wrong info. Now they want me to fix THEIR mistake by paying the $100-200 to fix the flight

I called the priceline customer service around the night of the 25th may 2010 and they told me they couldn't refunded because of the agreement which I find outrageous. My employer had me return the car rental because they were getting me something else. So I should just be charged for 2 days not the full amount the fees were just too excessive. I have lost $350 dollars and nearly got a lot of overdrafts.

bid on a flight from tulsa to new york city. when the time for the flight came up did not like my depature time so i called priceline to see if i can be on an earlier flight. was told my bid was not accepted. they could not find a airline to accept my bid and there were no charges made to my card. the coustomer service rep ask me to look at other options they will offer me on line. i did found one. went to purchase the ticket. i was told to check with my bank. i did. these people charge my card for the flight that i was told they could not match my bid with any airline

called coustomer service. was told my money $356.00 is being held for authorization. i told the lady i dont have a ticket. why you guys holding my money. she said it will be held for 48 hours. i ask to speak to a manager. was transfer to a customer specialiast that told me the same thing but had no explanation why they are holding my money without giving me a ticket.

dont know how i am going to get to new york. the latest i had to leave was on monday. all i got from priceline use another card to purchase a ticket until we release your money. every one dont have extra money or another card. this is ridicculous. oh forgot to mention she told me if i dont have the money in 48 hours call them back and they try to fix it. do you believe this.

I have booked many flights/trips over the last year and a half (ish) with priceline.com and was satisfied with their service. However, I recently booked a trip with their website to see Niagara Falls over the fourth of july and I mistakenly made a reservation on the other side of the border. Once I realized that I had selected the wrong hotel, I called and tried to rectify it. I was given the standard run-around about they can't do anything. I realize that this was my mistake, but it was an honest mistake.

I don't want to travel over the border on a national holiday given over seas tensions. I said I was willing to pay a fee to change, but I was told that I couldn't make any changes without buying a completely new set of reservations. This seems excessive and unfair. so, since the 'customer care' agents couldn't do anything and wouldn't pass on my situation to a supervisor, I am stuck.

While they have saved a little money on not helping a customer who has booked a lot of business with them over the last year, they have lost a customer since I will never book with them again. I thought someone should know in case they are about to buy a trip through priceline.com.

Bid on a standard convertible through Priceline.com. My bid was accepted at $28 per day. When I got the confirmation the company that the rental car was through was National Car Rental. The confirmation was over 2 months prior to my tirp. When I arrived at the airport I went to the National Rental counter as instructed. I was told there was a convertible available, however when I got to the rental car lot, there were no convertibles. After 40 minutes of waiting I told National that I would take any car they had until a convertible was available.

I called Priceline.com the next day and was told they would not help me since I accepted another vehicle. I tried to explain that I was their customer and the agreement was between them and me, not between me and National. Still they would not help me because I had accepted another vehicle. This was their policy. I contacted National the next day and they did deliver the class car that I reserved to my resort, through no help from Priceline.com. I then requested that Priceline reimbursement me the days I did not have the confirmed vehicle. That's not going to happen! As you have seen from the experience of others, BEWARE of Priceline.com. I know I will never use again.

I purchased a ticket online through Priceline.com to see my sick sister. I then found a cheaper flight. I called within HOURS. I really just wanted to let them know their site was a scam. The agent immedieatly asked if I wanted to cancel. My immediated response was yes but I first and I was told about the $100 cancellation fee. I asked if I could first call the person who had lent me the money for the ticket. The lady said "out of courtesy I will give you three minutes". I came back, before the time was up and said DO NOT CANCEL. The response was "too late. you are cancelled".

I booked a flight to Hawaii on March 29th, 2010 which totaled to $1005.20. In a matter of three days of booking a flight, my account was overdrawn and I could not contact a resourceful person to give me the answers that I needed to hear about my refund. I was not aware that my account would go negative due to the double deductions ($2010.40) that was made to my checking account during this time period. When I called for a refund, the process went smoothly, but when I called back the representative to get clarifications on the missing money from my account, I was on the phone for over 30+ minutes, transferred from rep to rep with no solution. I am dissatisfied at the lack of information regarding the credit charges, and the inconvenience of my money being overdrawn for 3+ days, due to the company's lack of giving information to its customers about the procedures in charges.

I booked a hotel room for one day with Priceline.com on February 16, 2010 for April 17, 2010. I purchased additional insurance for this reservation. The total amount for this is $145.33. A few days before, I needed to cancel and Priceline denied any refund. I lost $145.33.

I just wanted you to know how disappointed I am with Priceline. As a long term customer (former-customer) I expected, better more competent service from Priceline. I was unaware that the hotel policy was to have a page that denies your bid, but then still processes your "request" without a personal confirmation or agreement. After receiving a price bid denied, I booked a different hotel through Priceline. I did not receive an email about the first hotel that had been booked by Priceline without my knowledge.

So only on the morning of my vacation did I figure out that I had two hotels booked with Priceline. Upon this knowledge, I contacted Priceline customer service. The representatives were very unhelpful and came up with poor reasoning for not helping me. One reason I was told they would not refund me because the hotels were not in the same area even though the hotels were only 2 miles apart from each other. I was given the run around about the multitude of reasons of why they were not doing anything to help me out by these incompetent, not attentive representatives. So I grimly accepted that they were not going to do anything for the two hotels that were booked through them for the exact same city, exact same time, only one of which I booked. I asked what they were going to do to keep me as a customer, and I was literally told they were going to do nothing, and made it clear that they didn't care. I would have been happy with a small voucher or anything. I am so disturbed by this, I will never use Priceline again, and I will do everything in my power to make sure everybody else knows about my story and chooses not to use Priceline either.

I feel very violated that I was charged for a hotel room which I never personally confirmed and did not, until last minute know that I had already been charged for 300$ for two nights stay which I obviously did not use, since I had another hotel I paid for too.

I booked a trip to Palm Springs on Priceline. This included a rental car. When I started looking at the e-mails from Priceline confirming, I saw the rental car was at another airport 120 miles away. When I tried to get Priceline to make it right, I was told they could not cancel. The person was extremely rude and told me this happens all the time in their system but there was nothing she could do. I hate Priceline's service. You notice I never called it customer service. Just crappy service. I called Avis, and they really wanted to help, but the money had already been paid to Priceline.

I rent trough Priceline and at the moment of transaction, they charged me for an insurance. When I picked the car up, they charged me a lot more because Thrifty told me that the previous insurance was not valid so I was charged twice. Pretty cool, huh?

On 3-11-10, I went to Priceline and ordered a Flight to San Antonio TX, a hotel and car for my son's graduation from the Air Force on 4-24-10. The price was $1,011 for my wife, daughter and me (request# 686-520-881-01). I assumed everything was set. Something told me to call the day before we were supposed to go, just to make sure. When I called, I was told my reservations were rejected.

(3) they were having problems with their system. I was never, ever notified by e-mail, phone, nor letter that our reservations were cancelled.

I had to negotiate over the phone a new package. We ended up getting just the flight, hotel and no car for $1,599.78, just about $600.00 more with no car. I was basically told take it or leave it. Seeing we were leaving the next day, I never had the chance to go to another website e.g. Expedia, etc. to look for a better deal. When we got home, I immediately called to at least get the difference back, and was told sorry, nothing we can do. That's all I want, the difference between the two packages.

I have been out of work with an injury, with no pay yet. My mother agreed to let us use her credit card, to purchase the trip. I had 1,000 dollars set aside for this but no more. I have to come up with the $600.00 soon to pay my mother back. I have a daughter in the Marines who is in a war-zone, plus the shortage on money due to getting hurt at work, and then finding out our trip was basically cancelled the day before we were supposed to leave without being notified, caused a huge stress on my wife and myself. What should have been a once in a lifetime trip/experience, my wife and I never have gone on a vacation, and we have been married since 1986, turned out to be a very stressed filled trip. We had to put on the happy face for my son and daughter, but they knew something was up. I really hope you can help.

Someone fraudulently made a Priceline reservation using my account. When I realized this, I immediately called and Priceline customer service was no service at all. They refused to listen. When I asked to speak with a manager, I was denied! I was only able to get an address to write a complaint, but was adamantly denied to speak with anyone higher than the rep! This tells me management is fearful of consumers and passes the buck to the lowest level who is most likely not paid enough!

I booked flights for my husband and myself to Missouri using Priceline. I realized that my husband would not have finished his business before the departing flight time that Priceline assigned to us. I appealed to them to please alter the time and they said that it was against their policy. This was on 03-19-10. Today is 04-13-10 and I decided to call Priceline.com to appeal to them after my husband confirmed that he will not be able to use that travel schedule. I requested that Priceline should replace my husband's name with my daughter's name. Their customer service kept me on the line forever.

At the end, Elizabeth told me that they cannot transfer the ticket. I asked to be transferred to Customer Relations and again appealed to them that if I am not able to travel with my husband because of the time that Priceline.com imposed on us for departure, they should allow my daughter to use the ticket, so it will not be wasted. Again after a very long time, Max quoted their laws which he said were that the name cannot be changed, the ticket cannot be transferred, and the money cannot be refunded. As a result, my daughter cannot use the ticket, neither can my husband. Unfortunately, I will also not be able to use the ticket not that they are compelling me to travel alone. I travel with people because I cannot travel alone. I explained this to them but they refused to have mercy but only quoted more laws.

This situation has caused me serious emotional trauma. Not only for the money which I don't have but also the aticipation of being forced to travel by myself. The money we have paid-$403.48 is wasted and I will have to incur additional cost to purchase another sets of ticket for my daughter and myself. This is going to cost me not less than $1000.00.

I called to get a refund on a cruise booked on my behalf that I never approved of. My 10 year old stepdaughter took my credit card and booked my wife and I on a cruise out of New York as a "gift" for my wife's birthday. I was extremely mad and tried my best to get that week off from work knowing no matter what, I would have a hard time reversing this. I couldn't get off at all and my cruise was booked 24 days from now. I called Priceline and explained the situation. They said they would give me half of my money back. I also called my bank to issue a fraudulent charge on my card.

When I called Priceline back, they cancelled my cruise but stated I will only get 25 percent of my money back now. How is that possible? I just called them 30 minutes prior and was told I would get $800 back and it was now dropped to $400ish. I was angry and the woman just said, "Sorry, well, your bank will give you the money back." That's not the point. The point is that Priceline told me 50% in case I don't get a reversal from my bank and then dropped it to 25%. Is this legal?

I booked a hotel room through Priceline's "mname your price," and they gave me the Hilton Anatole in Dallas from 4/1/10 to 4/3/10. Because of major delays at LAX airport, I missed my flight to Dallas and was put on standby (which I didn't make either). I called the hotel from the airport to let them know that I probably would not make it to the hotel on 4/1. I told them I did not want a refund, but I wanted to change the reservation to 4/2/10 to 4/4/10.

They refused and told me any changes would need to be made by Priceline. Priceline told me that the hotel should have held the room over to the next day. Neither party would accommodate me, so I lost out on my money for a one night's stay. I even asked if the hotel would honor the Priceline rate, if I stayed another night. But they refused.

Isn't it good customer service to make sure your customers are accommodated in a situation that they could not avoid? Both Priceline and Hilton should be ashamed of their selves for "stealing" customers money like that. There should always be some kind of concession for customers in these conditions. Is there anything that I can do to either get a refund or a credit? I would prefer a refund, because I do not want to do business with either of them again.

My son wanted to rent a car so he got on line with Priceline (don't know why) and used mt credit card and reserved a car at Avis they closed at 6.00pm and we got there 5 minutes before they closed. The lady was rude and and after saying some thing to her she said we could go some where else,Price line charged me $44.00, they say it's some kind of ins and will not refund the money. Moral is don't go through Priceline, they are charging you for no service. Beware! I lost $44.00 and got nothing in return. They give you nothing for your money.

I booked three rooms in a hotel and needed to cancel one of them due to a change in our travel companions. I requested for a transfer of the room to the same Hotel the night prior in a nearby city. To my surprise, once you book a room through Priceline, you cannot make any changes whatsoever. That includes your guests. Each room you book, they require you to preregister the under the name of the person who will be staying in the room. But they do not tell you that you can't change the name to someone else for any reason.

This is the worst customer service I've seen in the hotel industry and I would recommend looking elsewhere to find a good deal on a room. People who do business this way do not deserve your business. You never know what might happen, so why put up with businesses like this when you don't have to? Buy the way, they charge you in full in advance. I've learned the hard way don't make that mistake. Priceline is a scam.

In January 2010, I booked two trips on Priceline. First trip was from Indianapolis to Orlando for Feb 13-16, then we left Orlando to fly to the Bahamas on Feb 16-22. All was good. Then 2 weeks later, I got an invitation through my email to add a rental car. Since I had considered getting a rental while in Orlando, I clicked on the link to see what the cost would be. Unfortunately, Priceline only allowed me to rent from the 2-13 through 2-22 since it did not recognize that I would be leaving the country in the middle of the trip. Since I did not have the option, for just the first few days of my trip, I cancelled out. Or at least I attempted to cancel out.

As soon as I exited, I received a confirmation of my car rental and you guessed it, for 9 days when I was not even in the country 6 of those days. I immediately called Priceline to explain, this was an error. In addition, I explained I had not even given a Credit Card number so how could they charge me. I was told they billed the rental car to the same card I used weeks earlier to book the flight. This was done without my permission. I complained. This was fraud and got the same song and dance that everyone else does with Priceline. No cancellations, no exceptions, no consideration, there was a computer error, no working with the customer, no satisfaction and no concern for the consumer!

It gets better, I then called my credit card company "Master Card" and explained what had happened and asked that since I have fraud insurance and satisfaction guaranteed on all purchases, I wanted to request them to not pay Priceline and refund my money. I was told no problem because I had called before the charge even came through and they would just block the charge. I subsequently spoke to not just 1 person but 3 customer service reps, who told me not to worry about this and that MC would take care of it.

I went on my trip and rented a car for the 4 days I was in Orlando from another reputable business. Then I got the MC bill and there it was, the charge of $465.00. I am now being told. The 3 Reps should not have told me this and they can not refund my money because Priceline refused to refund them. However, the car rental company never billed Priceline because I checked. If I had been aware I was stuck with this reservation, I would have sucked it up and took the darn car for at least the 4 days and tried to put some of the $465 charge to good use.

Instead I rented from another car rental and paid another $300. Needless to say, we are cancelling our MC and I will never use Priceline again or probably any other internet travel discount company. Forget the poor customer service part of this deal, but it just does not seem like this should be legal to add charges to one's card without permission. $465.00 pain and suffering due to the fear that now, Priceline has my charge card number. They can continue to add trips, rentals and anything else they want to on it. Another reason to cancel my MC.

i entered a bid for a rental car in Pheonix, Arizona and my bid was accepted. Reservation was put in my husband's name because we were using his credit card. A week before we were to leave on vacation, my husband was deployed with FEMA to the mid-west which meant he could not go with us on vacation. I called Priceline to ask if we could change the name of the reservation to me because I was the one who would be picking up the car at the airport. They would not allow me to do so even though I was listed as an additional driver on the reservation.

They were very emphatic that my husband would have to be present with his license and credit card when the car was picked up. No exceptions to this rule, which means we are out over $300 and will have to pay for another car rental in my name. How can they continue to get away with their policies and no exceptions to them, life does happen! We are out $300+ and are going to have to pay over $400 for a new reservation that will not be with Priceline! We have paid for a rental car that we cannot have.

On March 24, 2010, I checked rental car prices for April 23-24 in Columbus, Ohio. Hotwire, Priceline, and CarRental offered a price of roughly $25.50 for rental and fees/taxes. I then opted to use Priceline's negotiator function, which is advertised as Best price and quality guaranteed.

With the negotiator function, one cannot choose a vendor and must commit to paying upfront. The Priceline negotiator produced a lower nominal rental fee matching my offer, but included a significantly high fee/tax amount. As a result of using the option that Priceline advertises as Best price and quality guaranteed, I paid over $29 for a rental car that I could have obtained for less than $26.

I immediately phoned Priceline to inquire, and was told by Joe that the best price guarantee did not apply. I was told that the itinerary was not identical because the negotiator option gave me a different rental car company, Alamo, than the three (Avis, Hertz & Budget) offering the $25 net price.

At best, this Priceline practice is highly misleading, and, in my view, deceptive. Without question, it is a mistake to use Pricelines negotiator service. It also yields Priceline and those who can so manipulate fees an unlimited ability to bilk the public.

I'd booked a trip to San Francisco and reserved/rented a car w/ Hertz through Priceline. My airline reservation with Southwest Airlines was cancelled and I've been issued a credit. I contacted Priceline, informed them I became ill and could not travel, that my airline gave me a credit for future use and I asked them for a credit, not a refund and that I knew their policy was no change, no refund. The customer service rep said they could not under any circumstance offer a credit so I asked to speak with a supervisor.

The supervisor said if I had called before the reservation should have been used, they may have had the option of offering a credit. They said Hertz charged them for the rental even though I never made it to SF. I told her I thought she was lying to me about Hertz charging them and that if they couldn't do anything to extend a future credit, I would no longer use priceline for anything. Just a warning to other consumers, I paid $58 to learn my lesson. Save your money by going direct.

The first time I dealt with Priceline's "name your own price" for a hotel, the hotel was so awful, it was hard to believe (peeling paint, an awful smell - really awful). But, I let it go. That was a year ago. Yesterday, I used the "name your own price" for a hotel in a town about 2 hours from my home. I knew most of the hotels and figured, how bad could it be. I haven't been to the hotel but for me and my 2 kids, we got a room with one queen size bed. And the hotel does not have any available 2 bed rooms.

I called customer service and got nothing. They wanted to cancel but since we are leaving today for a stay tonight, that's a bit foolish. And I did not get 1/2 off, or even close to it. I checked the hotel's website and the price for the room was a whopping $15 more than what I paid. I could have paid $15 more at another hotel, from another site, and had the free breakfast most hotels offer - not the one we're at of course. Last time I'll use Priceline.com. What a mess.

I purchased a vacation package for air fare, hotel and car rental on 3-8-10 at 12 am pacific standard time. While making the reservations to depart Seattle airport on 4-9-10 and arrive at Reagan National Airport and return to Seattle on 4-12-10 with hotel reservations at Hilton Mark Center and rental car. I double checked my reservation to read as indicated and then the website asks for the customers initials to confirm (DH) which I put then it took approximately two minutes as the site refreshed and refreshed once the screen appeared with my credit card charge and finalized itinerary.

It stated that I was going to be flying out of LAX airport in Los Angles to BWI Baltimore airport in Maryland and staying at a hotel at Dulles airport. None of this was correct. LAX is well over 1200 miles away from my home in Seattle, Washington. I would never choose to fly out of an airport 1200 miles away from my home and not to mention into BWI when I clearly choose Reagan National Airport and hotel in Springfield. I called Priceline immediately and talked for over two hours explaining my problem to someone in the Philippines, who told me they could not authorize a refund and that they would make note in the computer. I was told to call in the morning 3-9-10 and speak to a customer service rep to get my refund. I was outraged and agreed to call back.

Today, on 3-9-10, when I have made over eight calls back and forth to Priceline, I have been told that I would have to pay a fee in order to get my money back of $200 for airfare, $$49.81 hotel and $11.51 for car rental. Their is an error on the Priceline website. Roy agreed last night that there was an error on Priceline's end of website issues. Prior to making my trip reservations at midnight, two hours before I was having trouble making reservations and called them to find out why. I was told that the website was having problems making reservations and that it could not make open ended airline reservations and that they were working on it and for me to try back later which I did and clearly the website is still having bugs.

Today, on 3-9-10, when Terry, my husband, called and spoke with Arlene, she was putting him on mute every few seconds to laugh as to suggest that being charged $784.91 was a joke. It is like going to the store and buying items but not being able to leave with your items and then paying a fee because of it. This is the worst and I mean the worst company ever. I am physically ill, upset and shaken by the whole ordeal and the way my husband and I have been treated.

To date, I still have not been able to talk to a manager and I am still out the fees charged. I feel taken advantage of and completely over taken with emotions of how we have been treated.

I wanted to watch the "Blue man" show in Vegas on March 02. I'd like to choose 10 pm show but there is only date, not time on the description but the price is good. After I checked out, I figure out it's a 7 pm show which I can't make it. I called Priceline right away! They told me, "We can't refund you. You can change the time on the day of the show. It's not a problem!" On the March 02, the ticket office told me "can't change the time" and I called Priceline again. They told me "can't change the time and no refund." I feel very sorry for Priceline. It's not the way to do business! I'll never buy any tickets on Priceline no matter how cheap is the price!

I was on Priceline website searching for tickets. They had an option of searching for the best deal but required a credit card in the event you wished to purchase. They searched for the tickets and then purchased them without an opportunity for me to see the flights. It just gave me a confirmation number. Then the flights came up. Much to my astonishment, they were the worst possible times. I called the customer service number immediately and got the most horrible treatment ever! Customer service is not in their vocabulary. Better call it, customer torture.

I explained that I was not given the opportunity to review the tickets. They did not offer any help whatsoever and kept reading from the script, "these are not refundable". Done. I will never use Priceline again for obvious reasons and I will tell everyone I know not to use them. Hopefully, word of mouth works and they will be exposed for their unconscionable practices. Shame on you William Shatner for representing a company that treats people so poorly, has no ethics, terrible business practices, etc. I am calling American Express to dispute these charges and the BBB to log my complaint. Hopefully, this experience can help someone else from getting burned by this company. Whatever happened to "customer comes first"?

This was my first time using Priceline. I did my due diligence and read the entire website. I made my offer and it was accepted. But there are 2 things that were very wrong with my reservation. First, it is for a city I did not specify in my offer. It is simply too far from the city I requested. Second, they told me the name on the reservation is mine while I made the reservation for another individual. I put her name on the form and saw it repeated to me twice as the person who owned the reservation.

I was on the phone for an hour and 15 minutes with Priceline being transferred around and given the same story. I waited on hold for over 45 minutes for a supervisor only to discover that the agent had transferred me to the wrong supervisor. She then transferred me to another CSR whom I could barely hear and he refused to speak louder. I understand Priceline's policies and I still agree to them if the request I initially made and on good faith gave my credit card was honored.

I was told that the city in which they booked me is "in the area" of where I requested, but no where did I see on the website it specify that they had the right to put me 20 miles south of the destination in a completely different city. Even if the reservation had been in Provo, I still made it for another person and she can't use this. I called the same minute I got the confirmation. There is no reason why Priceline couldn't work with me to find a solution or cancel the reservation all together. This is fraud. They stole $174.63 from me, kept me on the phone for over an hour trying to find a manager, and destroyed my morning.

I spoke to at least seven different people in three different departments. None of whom could or would help me book a new vacation package.

I was told that I would have to book the Airline portion of the package separately from the hotel and rental car and the price of the round-trip airline fare they quoted me for myself and another passenger traveling with me was outrageous. It cost almost the price of an entire vacation package, I had put in a tentative booking for that no one could even pull up on their computers.

I had all the information for this new vacation package documented (I wrote it down) and the person who supposedly put that information in the computer assured me that when I called back to book this new package that the entire package could be booked by phone and then the airline credit of approximately $90 would be deducted from the total price.

When I called Priceline to book the new package. I was told that I could only do the airline portion with the credit and that I would have to book the hotel and rental car online. I do not have online internet access at my home. I am using a friend's computer to send in my complaint. I told each of the many people I spoke to at Priceline that I do not have home internet access and all they did was repeat that the hotel and rental car portions of the package had to be done online!

I was booking a rental car thru Priceline which I have done before. I filled out the request and it said unable to process, please hit previous, so I did and retyped where I thought I made a mistake. Instead of the norm, it skipped a section and bumped up my price. I immediately called priceline of the glitch and they treated me like I was trying to scam them. They over charged me $84 and my call only went to deaf ears.

I had a death in the family and booked a trip through Priceline and they assigned the flights. I attempted to change to get there quicker and they would not change the times and they refused. So I asked for a refund which they were willing to give a partial only on the flights and told me to call back the next day if I decide to accept their offer.

I did call the next day and they refused to work with me and would not let me speak to someone I could understand and refused to let me speak to a manager to attempt to resolve the issue in some way. I have used them in the past and was very pleased with their service but I will never do so again. I lost $658 in the process and when I attempted to contact the hotel, I was advised to take the issue up with Priceline and they would not work with me.

I've used Priceline in the past and I've always been satisfied with their service. Today, when I made hotel reservations using a company credit card in our Controller's, the reservation was made correctly in my name. The web site then offered to add a rental car to my trip. I added a rental car. There was no prompt for identifying the driver and no prompt for pick-up or drop off. The reservation was made under our controller's name. In the past with Priceline, I've made car reservations using the same credit card to pay for the car and then using my personal card for security. I contacted Priceline support and their response was that once the reservations were made no changes could be made. $60.97 loss.

I booked a flight but had to postpone it because of medical emergency. I paid $150.00 extra to put it on hold for a year. I rebooked & they charged me another $150.00 plus the ticket. This cost us $600.00, when all was said and done. There needs to be a law against them for no kind understanding or consideration of life happenings, things change. It doesn't cost them anything!

On Feb 10th, the Northeast was hit with a snow blizzard. I booked my trip through Priceline. They have been stalling me my payments from the airline for over 10 business days as required. I have called customer service reps. They keep referring to the account system, to refund my money. I had presented this problem to them from 10th of Feb when I was on the phone with them all day long on the 10th. I called the partner who was booked on same trip. He still has gotten the runaround about refunding his money. This is very displeasing to people and the way Priceline handles their responsibility to the consumer. I have not received the money that I had called on Feb 10th and had spoken to several people on this subject. The last person I talked to said it would take 5-10 business days. Here it is, Feb. 25. and I'm still getting ** and still have no money refunded.

Booked an airline flight with them. A pop up screen asked if I wanted a rental car, so I responded and gave them the dates and size of car. A rate quote came up and I confirmed the reservation with no question of the price as I needed a rental car. My meeting plans changed a few days later, so I went to Priceline to change the dates ahead, one day. After unsuccessfully trying to change the airline tickets, I went straight to the airline and changed them with a slight extra charge (which I expected to pay).

I requested through Priceline to change the car rental reservation to match and was told that I had "bid on a price" so the change could not be made. It was told to me that the car rental company wouldn't allow it. I contacted the car rental company and they told me that Priceline hadn't yet paid for the rental, so they couldn't change it. It was "Priceline's" policy not theirs as Priceline had my money. They wished they could have helped me. They did in fact make a reservation direct for me. At no time with Priceline was the cost of the car brought up nor the possibility of an additional charge to change it (which I would have gladly paid). I was told there was no one else to talk with about reversing their decision, it was final.

The irony is the car rental company charge was actually $30 less than the Priceline, so called "Price I was supposed to have named" which didn't happen. Age old story, what sounds like a good deal most times isn't. I will never use Priceline and will always advise anyone who wants to book travel to not use them. Their "greed" and untruthfulness will cost them business.

I was terribly dissatisfied with the service provided by Priceline.com during my last car rental reservation. On January 25, 2010, I went to Alamo in Miami, Florida to pickup up the vehicle. When I arrived, I was notified that I could not rent the vehicle because I had been placed on the companies "Do Not Rent List." I later discovered that the issue was due to the fact that I had previously sued Enterprise rental car 10 years prior. I was not aware that had Alamo and Enterprise had merged along with National car rental. The fact that Alamo had my information since January 11, 2010 via Priceline should have created a red flag within their system long before I made the trip.

I should have been informed of any issues associated with me renting the vehicle before leaving home. It was a major inconvenience to the start of my trip; I was 3 hours late to a business presentation. The worst part of it all was the fact that Priceline turned their backs on me during the issue. It finally took the supervisor at Alamo 3 hours later to recognize the sense of urgency and handle the situation by replacing my name with my fiance's name on the reservation. Priceline declined to do this even after Alamo made several attempts to get them to switch the reservation within their system.

The supervisor at Alamo, Kathryn, took it upon herself to accommodate us in the time of need. She also expressed concerns as to why Priceline wouldn't come to the rescue of their client. If I would have been alone, I would have not had any form of transportation during my stay. I no longer feel confident that Priceline.com cares about users of their services, after making the original transaction.

Priceline should have a plan in place for customers that experience this type of issue or anything similar. If I would have been alone, I would have not had any form of transportation during my stay. It happened to be the busiest time of the year in south Florida due to the Pro Bowl and the Super Bowl. Finding another company to rent a vehicle was extremely difficult due to such short notice.

I booked a total of 5 round trip fights along with rental cars with Priceline. My family and I had to fly out to Chicago to attend my 61-year old Uncle Jack's funeral. The travel plans all worked out until the following morning after we laid my uncle to rest on Feb. 9, 2010. The morning of Feb. 10, 2010, I received a phone call at the hotel from my dad. I couldn't believe what I was hearing. We had just said goodbye to his brother and now my dad's mother. My wonderful grandmother who we just saw the night before had just past. I was beside myself crying like crazy. She was so active and wonderful, my favorite person. With tears still in my eyes and crying like a baby, I called Priceline to change my flight. I was scheduled to leave that afternoon. I don't recall but they told me that I had to call 2 hours before my flight to make changes, never mind preparing for another funeral.

Needless to say, I called back that afternoon and they told me it was too late to do anything. They had already had me down as a no-show and resold my seats. They told me that they'd get back to me within 24 hours and we can try and work it out. 24 hours passed and I didn't hear from them. I called back several times and had to explain the whole story to each person I talked to. By the way, I was scheduled to get married on that Sunday, Feb. 14th, Valentine's Day. My brother who had flown with me was starting a job on Monday. I was sure to let them know all that. I had to give them all the funeral home information, my grandma's name and my uncle's name. It sounded as if they were finally going to help me. Yeah right, I spent hours taking to one person and being transferred to the next, all while my grandmother's viewing was in the next room.

Priceline has policies for the customer to follow but then they don't even follow their own policies. They lie, read from a script, try to get the customer on technicalities. I went back and forth with the executive office regarding what time I talked to someone. The broad couldn't even figure out the time difference from Central time to Eastern time, not to mention that they keep you on hold and send you through all their computer prompts. I had to finally ask her what time did she has and tell her what time it was from where I was calling from. I will never use Priceline again! Don't get your hopes up and getting something resolved. They make it sound good, but they lie.

I booked a rental car and was awarded my price of $16/day for an 8-day rental. With fees and all the total came to $167.72. I was prompted to "upgrade" for $3 more per day. I said yes to the upgrade. The total came to $198.20. Done deal! So I thought! I checked my bank statement online and noticed 2 pending transactions. One for $167.72 and another for $198.20. I was expecting a debit of $198.20, but certainly not another one for $167.72! I called Priceline and finally talked to a human. I was told that the bank may not credit my account for up to 7 days. They considered this to be 2 separate transactions even though it was all during the same bid.

I wanted to know why they considered this to be 2 separate transactions. Why didn't they simply add the difference of $28.38 to the first transaction of $167.72 before I upgraded? They told me that's just the way they do it. So now, I have $365.92 coming out of my checking account instead of the $198.20. I will eventually be credited for the $167.72, but in the meantime, I don't have use of it until that happens. It's insane! Don't ever fall for the upgrade trick! I will not be using Priceline anymore.

I bought a vacation package on Priceline's website. Two hours later, the same exact package on the same site (Priceline) was $150 cheaper. Priceline is refusing to honor their Best Price Guarantee and is using unethical methods to do so. When I say 'same' I mean same hotel, same flight numbers/airlines, same rental car, same dates - the only difference was that it was $150 cheaper. I attempted to get a Best Price Guarantee for the $150 by calling their customer service number.

4 out of the 5 Priceline reps I talked to were unable to recreate the package with the lower price even though I was able to each time during my conversation with them. When I told them that I just recreated the package at the lower price on my computer, one rep told me that it was the wrong hotel, another told me that the flights weren't the same, and another told me that she couldn't add the rental car (how could an employee of Priceline not know not to add a rental car?). So since they couldn't recreate the package themselves at the lower price, they couldn't honor the price guarantee. Funny, since I was able to recreate it successfully at the lower price not only while simultaneously on the phone with Priceline reps (for over 3 hours), but on 5 other computers at my office, on my wife's computer 60 miles away, and on a friend's computer out of state.

I was able to get 1 rep who was able to recreate the package at the lower price but then he turned around and said that it didn't qualify because it had to be on a competitor's site, not Priceline's own site. Wrong - from Priceline.com: "The lower priced vacation package must be found on an online site operated by Priceline.com or another travel reservation service for the identical vacation package".

I even called Priceline's customer service pretending to want to purchase a package and the rep was able to bring up the very same package at the lower price, proving that someone at Priceline can see the identical package at the lower price. I was given the run around for 5 hours on the phone with their Customer Service department, was made to feel stupid (such as being accused of picking the wrong hotel or the wrong flight), and feel cheated because of this unethical business practice.

I have filed complaints with BBB and via Priceline's online help. However, I don't have high expectations of hearing back. I'm going to try and video record it when I call them again to prove that while I'm on the phone with them, I am able to create the package with a lower price. And that they are flat out lying to me so that they do not have to honor their price guarantee. YouTube, anyone?

I purchased airline tickets through Priceline and paid for the cancellation insurance as well. American Airlines left my wife and I standing at the airport with a delayed flight. Priceline would not refund the money or help with future flight credits. Incidentally, this also caused us to miss a connecting flight and a cruise liner. I was out well over a thousand dollars, and nobody cared. I left at the airport, missed my cruise, and had to pay for a hotel room. It cost about $1500.00.

I booked my ticket with the representative and they had me arriving at the wrong airport. I called back and they told me that there was nothing they could do! I would have to rebook and my credit card would be charged again. I called several time with no resolution! Please do not book with Priceline! I lost $625.00 and I could not take my flight. They keep saying there is nothing they can do!

I purchased round trip tickets from priceline and requested a direct flight to my destination and also return flight. You could just guess the shock when I opened my itinerary to find that there were connecting flights. I called customer service and they just kept telling me sorry, there is nothing that they can do. They would not even correct the flight, let alone refund or offer a credit. Please do not use this company for anything.

Boycott Priceline! Priceline continues to deceive and cheat innocent customers! I thought I was booking a hotel in Key West, but instead, the hotel was in Key West Beach! This was far from where I wanted to be. Of course, even though I called their Customer Service immediately, no changes could be made. They should call it "customer non-service". I called the hotel to cancel and, of course, they could not cancel either. So the room was paid for and left empty for the night. $175 wasted from my retirement income!

My husband wanted to buy tickets from Seattle to Tulsa, OK. He had meeting on Tuesday, 26th January at 10:00 am. He didn't name his price. He just chose the tickets that appeared with the rate. He chose the departing flight from Seattle for Monday afternoon and while he was choosing returning flight some link appeared to add a rental car. He clicked on it and boom, he got the confirmation that he is returning on Tuesday at 6:30 am. He hadn't even chosen the returning flight. He just added a rental car and there he bought a ticket.

He called the customer service. No one answered. After almost 4 calls, someone from customer service answered. She did not even speak English and here he was explaining to her the situation. She did not listen to him and just kept repeating mechanically that it is our cancellation policy to charge $100 fee. My husband did not get to even choose the return flight and how could he be charged with the web error that occurred. It's priceline's responsibility to make sure their website is working efficiently and for any malfunction, they shouldn't charge customers. It is mine and our family's last time doing business with priceline.

My father fell and shattered his knee. He had to have emergency knee replacement and could not travel per doctor's orders. We called; of course Priceline was no help. It's $150 cancellation fee, no exceptions. Ok, we agreed. Two tickets at $150 are equal to $300. Two days later we were charged a $600 cancellation fee. It's been 2 months and we cannot get a straight answer from anyone. Priceline blamed our bank; our bank sends the statement showing Priceline deducted four $150 fees, which totaled to $600. We've tried everything to just get our $300 back. Can anyone help? My parents, on top of the now medical expenses, don't have that $300 to travel home on!

Hotel Reservations were made for a hotel in Mobile, AL. Upon learning that the business trip was canceled, I called the Hotel first to cancel the reservation. They indicated I must call Priceline.com to cancel the reservation. I checked Priceline's website for information concerning the hotel and it indicated that cancellations must be made by noon on the day before the reservation time. So I called Priceline.com and spoke to two individuals who indicated that reservations cannot be canceled and that my credit card would be charged regardless. I offered to pay a cancellation fee, but insisted that I need to cancel the entire reservation. They refused stating that their policy is that the reservation cannot be canceled.

I purchased an airline ticket using Priceline.com but due to a sudden death, I had to cancel my reservation. Priceline states that you have 24 hours to cancel a reservation with no penalty and no charge to your credit card. This is totally untrue. My card was debited the same day I made the reservation and I have not been refunded as of yet. That was over a month ago.

Because of this incident, my bank account is overdrawn. Priceline told me that I needed to contact the airline and the airline told me that since I made the reservation through Priceline, it was not their responsibility. Priceline stated that the airline had my money, and the airline stated that Priceline had my money. After numerous phone calls to Priceline and after numerous excuses from Priceline (which I feel are all lies), I am still awaiting my refund.

I booked a rental car for December 12, 2009 until January 8, 2010 thru Priceline.com. I went online January 2, 2010 to book my reservation for another 28 days to the same company. Alamo car rental stated that I had to come back on January 8, 2010 to update the contract. With going to the hospital for knee surgery rehab and other issues, I forgot about the new contract on January 8, 2010. I received a call from Alamo on January 13, 2010 to come up and sign the new contract with no problem. Alamo was unable to do this because my original reservation date with Priceline was for the 8th of January and Priceline refused to change it to the 13th.

The other option was to cancel the current contract and start a new one (when you have your credit limit tied up with Priceline like I do you don't have anymore funds to work with), which the customer service rep said it would take 5-7 business days for the refund to get completed and then we could start a new one. I explained that if we did that, I would end up walking home, or missing work and end up in the Military Brig because I couldn't get to work. They didn't want to hear this at all.

I was transferred to a supervisor and she told me that she could put a one day refund on my account, but she too was unable to just transfer the funds to a new contract even if I paid a penalty or not. After talking with both customer service reps for over an hour, my only option was to accept the rush refund (which will hopefully be going in at the one day like I was told) and walk home (14 miles with just having my ACL replaced in my knee) with everything that was in the rental car. They didn't even give this a second thought. All they kept saying was, "Sorry but we can't start a new contract. All we can do is refund your money minus a penalty of a one day rental fee." As far as me walking home they couldn't give a rat's ass and that to me is poor.

I've been in the Armed Forces for 23 years and have used your company for many different issues and this is the way that your company treated me? It is completely ** and wrong no matter which way you look at it. I will be making a complaint to the Armed Forces Legal Administration and do my best to make this a very well known issue with every resource that I can. I can't get over that your company has an ounce of humanity and would rather have an injured person walk 14 miles to get home rather then work with them on a new contract. This is number 1 on my list the worst customer service issue that I have been involved in. I hope that everybody in the Priceline Company has a great day even if their customers are able to do so with the way that customer service reps handle business like they do.

I booked a flight with Priceline. When I went to get on the flight they would not let me because there was a different name. Priceline used a different name and I don't know how they got it and I could not go on this flight and lost $650.00 and they won't refund my money. This is their computer glitch and they won't help. I feel they stole my money. I have been under major stress because I am out $650.00 plus. I had to make a new flight for $1400.00 and I thought I was not going to make my son's Air Force graduation. This is causing an on-going stress that I can not deal with.

After searching the web for tickets, I found that all the tickets for my travel destination and dates was selling for $301. My friend suggested priceline, and so I logged in. Biggest mistake I've made so far this year. After searching their site for flights, and finding that they were the same price, I decided to name my price. I suggested $225, but it came back and said that my offer would be accepted for $249. So, I figured why not save $50.

I saved $50 and gained a headache, heartburn and aggravation. I was put on an outbound flight that left 2hrs before my preferred departure (not bad), and on a return flight that leaves 9 hours before my preferred time. When all you're spending is a weekend, arriving at 9:00 PM on Friday and leaving at 7:00 AM, on Sunday is stupid! I would have much preferred to spend the $50 and get to stay on Sunday. Who did this transaction benefit? Definitely not me, and this is the reason I'll tell anyone who'll listen that they should use Expedia or Farebuzz.

On 12-31-200, I booked an online reservation with priceline.com from Ft Laud to L.A. in the amount of $800.67. On 1-1-2010, when I received the reservation confirmation via e-mail, I realized I had entered the incorrect returning date instead of typing 1-19-2010. I immediately called priceline.com customer service. I spoke to Stan, I explained the situation to Stan and Stan told me I had two options, not to worry this happens all of the time. Option 1, I can change the reservation and I would only pay a 1 time fee of $50.00. Procedure: Go online, make another reservation with the correct arrival date, once I make the new reservation call priceline.com with the new reservation number and priceline.com will refund you the $800.67 (minus)$50.00 one time change fee or Option 2 cancel the entire reservation and pay the penalty of $100 X 2=$200.00 + tax $116.44.

I opted for option #1. I went back online and re-booked my package in the total amount of $1098.04. I called back Priceline back this time. I spoke to Dana A. I explained the entire situation mentioned above. He said no problem he asked me for the new reservation, I gave it to him, I gave him the old reservation number as well. He proceeded to process my reservation change just as Stan said it would be done. Dana told me I would receive a refund in the amount of $800.67(minus) the 1 time $50.00 change fee within 5 to 7 business days. Beautiful, no problem.

1-3-2010, I went in my online checking account and noticed priceline.com had re-ran my card without my authorization in the amounts of $116.44 and $50.00. I proceeded to call Priceline and ask them why they re-ran my card and they said they couldn't see on their computer screen that they ran my card again that that might have been them checking if I had a valid credit card with enough funds. I explained there was no need for that since they already ran my card for the correct amount the first time when I originally made my reservation. They gave me their famous line, "I'm sorry for the inconvenience ma'am, I will refer this matter to customer service and they will contact you by either email or a phone call."

They did neither. I called again on Monday, and I got the exact same response, but I was transferred over to David which supposedly was going to fax my credit union a letter to release the hold which never got done. I later called again and I spoke to Jack and he gave me the same story, "I am sorry for the inconvenience ma'am, I will forward this matter to customer service." I then received email #1 stating I would receive a credit of $750.67, no mention of $116.44 and $50.00 authorization. 1-5-2010 I go into my account and I got charged the correct amounts for the corrected reservation plus $116.44 and $50.00 authorization cleared. I called Priceline again and questioned $116.44 and $50.00 charge, no direct answer, same line, "Sorry ma'am for your inconvenience, we have to forward to customer service."

Now, I receive email #2, A survey on their service. I went online into my account, I noticed I only received a credit of $465.76 and notice now that they ran my card again $100.00 twice, a total of $200.00. I call again and speak to David, I ask for higher management, CEO Email, he said he cannot do that and used famous line, "Sorry ma'am for the inconvenience, we will for ward to customer service." I later receive email #3 Stating I will receive remaining refund of $284.91. No mention of why I was charged $116.44, $50.00, and why they ran authorization for $100.00 and $100.00?

They are not honoring their change policy that Stan and Dana A. did for me on 1-1-2010 and 1-2-2010. If Stan and Dana would have told me it would cost me a total of $416.44 to make a change I would have kept my old reservation, I would deal with one less vacation day. Stan totally misguided me because he gave me two options and first option was I would get a one time only 50.00 change fee.

Priceline.com should honor what Dana A. and Stan told me. Priceline.com totally scammed me! Still waiting to see what will happen now. I have not been able to sleep for the past 4 evenings. I am a single Mom that lives paycheck to paycheck. I am trying to recover my economic situation due to me having an emergency appendectomy at the end of October 09, and I have a job that doesn't pay me for time off, and I was trying to treat myself and take a much needed vacation, and now I will not enjoy my vacation due to all of the migraines I have and insomnia this situation has cost me. They stole my spending money on the trip. Beware all, do not use Priceline. They are disgusting scam artist!

My son is on active duty Navy serving on the Kearsarge. He had an accident over a week ago and developed a blood clot and infection in the wound. He was admitted to the military hospital in Virginia on Christmas day for emergency surgery. The doctors say that he will be unable to travel for several weeks. So we called Priceline to cancel his flight or see if we could get a voucher that he could use later. They told us it would cost us and additional 150.00 dollars on top of the flight cost to get a voucher. We told them we had a document from the doctor stating he could not fly and that is was in the hospital. They still told us they could do nothing and suggested we eat the cost of the flight.

Now a 125.00 one way flight doesn't seem like much but it is too us and to our son who as active duty military doesn't make much a month. Is this how we treat our military men and women. This is not the first time Priceline has done this we had an incident with our other son when he was deployed overseas that time it cost him 325.00.

After a PAINFUL conversation with two different representatives to extend my stay, one of which is under investigation by Priceline for inaccurate information, Priceline quoted me $165 for the new flight which INCLUDED a $150 airport fee. I told them that would work and proceeded to do another transaction with them to extend my hotel stay which cost another $389.54. So all in all my trip consisted in total of those three charges, $498, $389, and $165 dollars.

This is where it started to snowball. After a great weekend with my daughter I went to withdraw money from one of my accounts and could not which I couldn't understand, so I proceeded to withdraw the last $80 I had in a reserve account to pay a bill i had incurred while I was there.

Once I returned to my hotel I went into my account and to my utter dismay I had NEGATIVE $320 in one account and NEGATIVE $11 in another. After further reviewing my account I saw a strange charge for $318, no way having anypart to do with my trip totals or my trip at all. Further review of my statement and there was another charge for $150, $15, $165 and the hotel charge of $389.54. So in total in one day they charged my $1037. Of this money with $500 dollars left in my vacation budget they took the last $483, charges to this day never substantiated, leaving my bank to charge me FOUR $35 fees, causing me negative in my account over $300.

Having had spent the day with my daughter I had $21 in cash left in my pocket, that was it. FIVE HOURS LATER of phone calls, the runaround, no managers are available crap, I finally got Priceline on a conference call with my bank to verify these $500 dollars in extra charges.

The manager at Priceline agreed in this conference call to refund the $1037 in charges from that day due to the incredible inconvenience, and they FAXED my bank the letterhead saying that these funds would not be charged or processed. My bank then waived the fees for Pricelines cooperation, released my funds back to me and I was able to return home on the 21st.

Now, Christmas eve and Im doing the only shopping I could do this year due to time and my card gets denied. I go to my office and check my account and once again I am negative. I review my statement and found that for the SECOND time Priceline charged me the $389 the had been refunded once, the $150 and the $15, which caused three over charges from my bank raping me once again of money on CHRISTMAS EVE for a total of $659.54 all of which was my Christmas budget.

After numerous more hours on the phone with Priceline, a second conference call with them and my bank, and a second acknowledgement of these charges having been taken from my account, I hung up with them thinking a resolution had been met. After the one hour not on the phone to eat Christmas dinner I then called back to my bank, and Priceline told my bank that they needed to RELEASE TO THEM ? $489? before they would refund my $659.54 no matter how many times my bank told them those charges were NOT PENDING in my account and there was no record of them.

I had to pay Priceline before they would give me a refund, UNREAL!!! So once again no resolution to 3+ hours of phone calls even conference calls with my bank. As of know no one has offered me anything, my account is still negative cause the I have filed a dispute with my bank, and Priceline has done nothing.

I was renting a car, and after several screens where the total "rack" costs were displayed for the rental days I entered my bid. Either I made the mistake or Priceline did--but regardless I entered $75, meaning for the three days of the rental, and it came out $75 a day!

This is twice what the rack rates are, and Priceline would not budge on their assertion that I was going to pay that amount per day.

It should have been $25 a day or so, which would have represented a reasonable winning bid, but I ended up paying $75 a day.

It seems to me that Priceline should have not allowed the bid to go through without warning me that it was way over the full price per day for the car.

It seem unethical to allow this to "go through".

Beware of finance charges tacked on when buying tickets on International Tickets on Priceline. I bought a ticket from Priceline on Etihad Airways and my credit card charged an additional 3% of the booking fees to me because the ticket was purchased outside the US. Priceline never mentioned that to me at the time of booking even though I bought the ticket in the US and in USD. Customer service was utterly useless!

Fraudulent charges made on my credit card; some minimal; two were not. One was for a hotel reservation in Boston booked through Priceline. Priceline contacted; spoke with a kid in the fraud department who basically laughed in my face; he told me his last name was "FRAUD" and said that I was lying. I asked for his manager; he told me his manager was to busy to talk. I filled out a form online with Priceline; the same kid responded.

I sent a certified letter to Mr. Jeff B. at Priceline back in August. Phoned at the beginning of October, they told me upper management extremely busy should be hearing something soon. Still, no acknowledgement, no response.

I contacted the hotel in Boston; they told me the room had been rebooked; sounds like they weren't out any money so neither was Priceline I would assume. I am a single mom with four kids; I cannot afford to be out this money and Priceline won't even give me the courtesy of a response. Loss of $702. Please help. Thank you

A friend of mine has cancer and is having to travel back and forth from Spokane, WA to Rochester, MN to the Mayo Clinic for treatment.

She purchased tickets through Priceline.com and accidently purchased 2 sets of tickets for the same destination at the same time. She emailed customer service as instructed and asked that they cancel one of the reservations. She never heard back from them so we called customer service and after 15 minutes of choosing this option and that, wecfinally were able to talk to a representative. After being placed on hold for several minutes was told that they would not cancel the reservation. Their site leads you to believe that if the tickets are purchased the regular way and not bid on that they can be cancelled or changed. They said they could exchange them for future travel but she it will cost her almost $1000.00 for tickets she purchased for $600.00.

I went on the web and found complaint after complaint stating the same scenario! Is there any recourse or way to get help for her? She can barley afford the trips as it is and then to have them rip people off this way is just wrong!

On 11/10/09, Priceline posted upon its website one way fares & return flights, from PDX to LAX and back, for $180 each way. I selected the flights & completed all steps, receiving a confirmation #. At the end of this transaction, a message window popped up stating (paraphrasing) "We're sorry, but we're unable to confirm your selected flights. Please start again." Surprising, since during seat selection there were plenty of seats remaining. I again went through the entire process, again (flights were slightly changed but $180 fare remained), again receiving a confirmation #, and then the same message that Priceline was unable to complete my transaction, asking that I start over, (for the second time)much to my frustration.

When I started again for the third time, to book the flights, the fares had increased from $180. to $245. I was, needless to say, stunned. All of this took place in the space of 30 minutes and, again, when selecting seats there was no idication that these flights were anywhere near being full.

The response I got from all three "800" or "877" nmbers was a continuous loop of numbers to press that were not only misleading, & did not allow assistance access, but led one into a continuous loop of listening to ads while waiting for the next "press one" which led nowhere, with no live person access (which in the past has been available). Extremely poor customer service.

I've had positive experiences with Priceline, but was extremely dismayed at the time-wasting abuse of its customers, that I experienced last night. I will not book with them again.

I bought return ticket from Pensacola to Melbourne, Australia. Upon arriving there, I discovered I had booked my ticket for longer then I need to so I called Priceline to see if I can either change my return date and come home early or make changes to the ticket so I can stop over in another country (Fiji) and then come home. All I had was the same old routine someone who really does not speak english much. I emailed them but still no help. I was told I can change the ticket...I could not do it online so I called again to no help at all. I went to a local travel agent (in Australia) with my sister to see if they can help me. I was told to call Qantas Airline. I did call them but I was told by Qantas that they can not change my ticket, it has to be done by Priceline. I called again (priceline)still no help from priceline. So I ended up stuck in Australia for 2 months.

reserved a rental car through priceline.com with my debit card on line. Lost internet connection as transaction was completing. Called to cancel within one minute and was told no refunds. They have taken $282.44 from my checking account and will not give it back. I never picked up car wanted my funds put back into my checking account. I am elderly, disabled and this was 50% of my monthly income and need this money. I was going to see my sister who is sick. How can they do this????? If I had taken their car without paying for it I would be chjarged with "THEFT OF SERVICES". What is it called when it is reversed - it has to be illegal. The name of the rental car company that they made the reservation with is Avis at Portland Maine Jetport, in Portland, Maine, no telephone number provided. I talked to about 6 different people and got "the run around".

Purchased 4 tickets and insurance online then called and said I had hit the wrong button need to change my departure time. They said they couldn't change it so they would cancel my tickets and I could re-book. They said they would refund eveything but insuurance now its less then 5 minutes and i'm out 64.00 for 4 tickets. They said i didn't read the small print and refused to give me any type of credit so I would re-book. Well you just lost another customer. Never again hope you go out of business

Don't use Priceline unless you have money to burn and you don't mind getting a room 10 to 20 miles from where you need to be! I am appauld that such a business exists and that they get away with the way ther rip people off. Priceline I will never even look at your website again and I will post this wherever...facebook, Myspace, blog...etc. to warn people about you! YOU SUCK and you are thieves! William Shatner...shame on you for representing such a scam!

I received a charge on my credit card from Priceline.com I have never had any dealins with Priceline.com. When I called the 1-800-number listed, I couldn't get past the automated system. I did plan a trip for November, a family vacation, however, I made the arrangements through the hotel. At no time was I aware that I was dealing with Priceline. I was not given any choices, to bid for deals, or anything. There was nothing to indicate that I was going to be charged an additional 25.00. Now I can't get ahold of anyone to give them the chance to make it right.

My mother-in-law had to change her reservations due to a family emergency and was told that it would cost her an additional$100.00 which she agreed to pay. They never changed her original schedule but re booked her another flight which ended up costing her $369.00 one way. She paid less than that for her round trip ticket and never got any credit from her original return flight home.

LIVE AND LEARN IF ENGLISH IS LACKING OR CUSTOMER SERVICE IS LOCATED OUT OF THE COUNTRY BE CAREFUL

We booked a hotel room in July 09 and received confirmation. We further called the Hilton Hotel to reconfirm in September and it was reconfirmed.

Then one week before our trip we were cancelled. They gave us only one option- our money back. Their guarantee states they will get us accommodations equal or better. They didn't. We called we e-mailed into their consumer address. All we received was a thank you but we can't help you.

DOESN'T THEIR OWN GUARANTEE MEAN ANYTHING?

This is big time fraud and we need help. International travel withkids is not something we can keep changing our plans on. When we called the airline, the supervisor was very rude and said, "I can't give you this ticket." No explanation. I am surprised, US officials let such business happen, and let citizens get mistreated like this.

I, too, have had a bad experience with Priceline. I booked a rental car and then found I would have to cancel my trip. I called Priceline within 72 hours from my booking and the closest I got to satisfaction is to file a dispute with my credit card company. After reading others' experiences I don't expect any response.

i bored a flight ticket from the company pricelibe they getme a itinerary completly out of my range so i can use,i call then but they dont want helpme or re inversme my money. i have to get another ticket and i am loosing $343.00 wich is not fear

I booked 3 airline tickets and a hotel throught the priceline website. I had no problem with the airline tickets but a few days after booking the hotel I recieved a phone call from my sister in law saying that my hotel had somehow been charged to their credit card!! When I purchased the flights and the hotel I used the same card for them all. I did not come into any contact with my sister in laws card or number for that matter. I thought to myself well maybe since we go to the same bank we somehow switched cards?

That theory doesn't work either since both of us still have our own cards in our wallets also you have to enter the name on the the card, a billing address and a 3 digit code from the back of the card and I don't know any of those things, true that I do have access to find out her address but don't you think I would remember calling her to ask for it? When I called priceline they kept simply telling me that it wasn't possible and that I must have typed in all of her information!! I WAS THERE!! I have spent over $2000 on this trip, why in the world would I try to steal $158 for a night in a hotel from my own family!!

I had to recieve an embarrassing phone call from my family asking/accusing me of stealing. We are a close family and it truly hurt to even have someone think that I could even possibly steal from them! Priceline kept me on the phone for over 40 minutes telling me that there was no possible way that they could've made such a mistake. I know it sounds weird or crazy and highly unusual... BUT IT DID HAPPEN! I have never even been accused of stealing money from anyone at anytime. What a horrible thing to happen to have someone doubt my integrity. It brought me to tears.

i booked a car rental with priceline.com we agreeded on the car price then they came backand changed it by a little higher price.i accepted this price. then asked if i wanted insurance onthe car, i said yes they told me the price and i accepted the price. when i got to the rental company they also asked if i wanted insurance. i told them that i already ordered it on line from priceline.com and they said they show no insurance. i gave priceline my card number to pay for the insurance because they said it must be prepaid. i want priceline to pay me the $33 that they charge me at the time of ordering the car and the insurance. the car rental was very good, the insurance has been a nightmare. i used to respect priceline, but try to get in contact with them to correct this is also a nightmare.

I booked a trip to Las Vegas for (2) in July and took my trip. In August, I received a bill for GreatFunSite.com a online buying service which I did not want. I do recall being asked if I was interested in GreatFun and clicked to see what it was but assumed that I didn't buy anything since I did not answer any billing questions and closed the window before filling out any order form.

Now I see by reading the full Privacy Policy of Priceline that the ship my credit card information over to GreatFunSite.com obviously without my having truly purchased the product.

THIS SHOULD BE AGAINST THE LAW. I cancelled but not before they billed me and were reluctant to cancel. Finally called back and insisted that they cancel it.

I bought 2 tickets with my credit card for me and my boyfriend to go back east on United. 6 weeks before the flight we broke up, and I did realize that I was not going to be able to get a refund, but I did want to put the ticket into my name for a future use. I called Priceline and they said it was a United problem, I called United and they said it was a Priceline issue.

After a week of going back and forth on this issue, I realized that neither company was willing to work with me on this issue! I called closer to when I was leaving and finally was told that if the seat was going to be used then I could request a refund, since they already received their fare on that seat. So I get on the plane, it is completly full and the seat I paid for was sold to someone else!!!!! And no, now that the flight is over, I cant get Priceline/United to committ to give me a refund on that ticket. They are scammers, liars and I will NEVER do business with them again. I paid 243.00 for that ticket. I am only asking for half of that back cause my return flight was scarce and they didnt re-sale my seat.

In July I visited priceline.com to book a trip to Mexico, I started the booking process online, but had questions about room options so I called in. A young lady offered to book the trip for me after answering my questions, that was fine. A few minutes after booking my trip, I checked orbitz.com and noticed their price was cheaper, I called back and spoke with a young man who stated that they would honor the cheaper price, and would credit my credit card back.

After a week no credit appeared so we called back, after a weeks worth of phone calls, and speaking with several supervisors the credit was finally issued. A few days later I realized I was not offered trip insurance when I booked the trip, so I called back. I was told that you can only get trip insurance when you book online, ok, I asked why I wasnt told this when I called in, they said I didn't ask for it at the time of booking. Why is it my job to know their policies???? If it's not offered/available when you call in it needs to be stated when you call in, and clearly marked on the website. It took their rep 15 minutes to work through the website to show me where the policy is. I asked them to add insurance that I would pay for it, again I was told no, that it can only be added when the trip is booked.

Again several days and hours have been spent on the phone. I wrote to their executive team asking for help, again told the same thing. This was not my fault, the rep who booked the trip never offered it, and I was never told anything about it period, or that it couldn't be added it you book over the phone. All I want is to add insurance to my trip. I have asked the company to cancel the trip and rebook it online and add the insurance, that was denied, I have asked for my money back, denied. They have been totally uncooperative. I am willing to pay for it, my trip isnt for another 4 months!!!!! This is ridiculous. Please help.

In a nutshell - Trip Insurance was never offered nor mentioned in the first call or any call thereafter, until I requested it. Priceline.com is misleading consumers by not bringing this option to our attention on the first call. This is not first call resolution and needs to be corrected. I know this is not the only complaint that has been received for an issue like this with their customer service. We are not asking for anything free, we just want the opportunity to rebook our trip with the same price we have already paid, plus the cost of the trip insurance which we are happy to pay for.

This was my first and last experience with Priceline. I needed a rental car reservation in orlando, fl. We were flying into Sanford Airport which was the smaller airport right outside downtown Orlando. When I made the reservation, I put in the code for SFB which is that airport code. I made my bid and it was accepted. However, when I reviewed my reservation, it was at Orlando International Airport not Sanford which I needed.

I called Priceline within 5min of making the reservation. I was told that when you put in a bid for an airport with more than 1 in the area, Priceline will check the area not just that airport. When I asked how I was expected to get from Sanford Airport to Orlando Airport, I was told by the unhelpful representative that she didn't know. She did cancel it after 10 minutes of arguring with her because I just made the reservation but I was charged a penalty of 1day.

We had to save for months to take this vacation since we live from paycheck to paycheck. We haven't taken our children on a vacation in years because we couldn't afford to but this year we were determined to. Having to pay for the 1day on this rental may not be much but it was something we didn't have the money to waste on especially since it wasn't our fault. We put the correct location we needed but priceline felt the need to change it. I will never use priceline again.

Had ticket from TPA connecting to Cincinnati,Oh. conennting ti Albany,N.Y.. The Delta team informed I had no such flight. It eas never confirmed by priceline. After 25 minutes they put me on a fight to Atlanta to Albany. STAND BY!!!!!, that right bought a ticket in April to by jacked around and put on stand by. When I did call them there was not one person there who even knew my crrect flight. They all refused to let me talk to a supervisor. Very rude woman who needs to become a prision guard. No one wants to stand up and say they made a mistake. I have to pity the slobs.

In March 2009, I booked 6 flights to Orlando, FL for a Disney Vacation with Priceline.com. The air provider was AirTran. Air Tran made several flight changes, which we understood could happen, but each time they did, Priceline would adjust our flights to something drastically different then we original had. They would add hours to our layovers even when other flights closer to our original itinerary were available.

After months of attempting to resolve this with Priceline, on 7/30/09 I asked for my money back. The travel specialist, Lindsay, contacted AirTran who agreed to refund the cost of our flights. Lindsay provided me with a refund confirmation number of 21879557, and told me it would be 5-7 days for the refund to come through. Believing this, I purchased another 6 tickets on another airline. As of this date, 9/9/09, we have not received our refund.

I have contacted Pricline numerous times to try and resolve the issue, but keep getting different answers each time I call. I told one supervisor what the previous supervisor told me, which he is that he assured me that the refund would be in our account two weeks ago, and the supervisor actually said that the previous supervisor had lied to me.

My last discussion with Priceline was on 9/3/09 with "Patrick" who was supposed to be a supervisor. He told me that I would be getting the refund in 7-10 business days, and then told me that it should appear on my credit card within in the next 1 or 2 billing cycle. How can it be 7-10 days and on the next 1 or 2 billing cycles at the same time? Please note that I contacted AirTran who confirmed that they did send my refund to Priceline on 8/24/09, and even though Priceline has the money from the airline, they refuse to tell me when or if I will get my money back.

Through Priceline's online 'Name your own Price' I booked a hotel. I made sure that the travel insurance box was NOT checked. However, when I received my receipt, there was an added per night fee of $15.00 for Travel Insurance! I called customer service and after almost 20 minutes of waiting was only coldly informed there was nothing the rep could do.. it was my problem for booking with Priceline!

I wonder how many other have fallen pray to these fraudulent charges... this could really add up! Maybe there should be an investigation and a class action suit in the future. The economic damage was a loss of $45 dollars plus tax that was charged on that $45. Plus I had the emotional ordeal of being treated poorly by customer service. There is nothing worse than a rep saying, 'There is nothing I can do'.

I submitted a request for a 2 plus star hotel in Seattle on August 8, 2009 with Priceline at a high price. They informed me that I won the bid for Red Roof Inn in Sea Tac. When I arrived there was no clerk, the bookkeeper was checking guests in and had no idea what he was doing. The clerk who should have checked us in was running around the parking lot trying to figure out where all of the guests were supposed to park as their parking lot only holds 1/3 of the guests vehicles. I later found out that one guest had all of his things stolen! Anyway, we locate our room only to find mold all over the bathroom floor, in the tub, which was so worn you could see metal showing through, a hole in the ceiling, dust all over, no tables, chairs, smelly sheets, half hung curtain, etc. I asked the bookkeeper if he had more rooms, he informed me that they were fully booked and the room that he gave me was a remolded room. WOW! I called Priceline..worthless individuals who do not give a damn. Red Roof claims if you are not happy they will give you a refund...right...they never returned my call! So I am notifying the attorney general and hope that you will too!

This morning I went online at Priceline to book a hotel for my trip to San Francisco in October (11th to 16th) while using their "bid" process. I have used this service before and I do know the policy and the fact that you cannot cancel.

WITHIN 5 MINUTES of making a reservation I called Priceline's customer service department. Please note I called 5 minutes after.

Please understand the specifics of my issue.

I do not know the city and I am 40 minutes from my meeting on foot. I cannot expense cab fare as I was advised that I must book a hotel within walking distance. And I am a woman alone in a strange city and I want to be close to others attending these meetings. This is now a safety concern.

And to indicate how reasonable I was when I called them I didn't ask for a refund and even agreed to pay any price difference of the hotel when I moved and yet I am getting nowhere. I am not being unreasonable. I know that they have policies, but where is the balance between policy and customer service?

No one will help me. And the Executives at Priceline refuse to assist me.

I purchased (3) tickets on line through Priceline.com. I recently accepted a position in C.A I made reservationsfor my family to fly from Kona Hawaii on 8/26/2009. My daughter became ill withe flu. I purchased travel insurance $16.00 for each ticket, when I spoke to the insurance company(AIG)they told me that a needed aletter from the doctor proving that my daughter had the flu. They also informed me that they would only pay for the portion of the $150.00 per ticket plus and they would pay none of the additional charges on the new retail priced ticket.

I was able to find a flight cheaper than what I paid but then I was informed that I would be paing $150.00 per ticket plus the new retail rates for my new airline tickes. I feel that the trip Insurance is a scam and no one in there customer service could really care at all. I will never book another ticket through them again in my life.Priceline is a joke???

the first thing it list is (copy and pasted from their web site)

Their customer service reps quoted me a price of $864 and said they could not apply my flight credit, i then requested a manager a was denied. I then contacted the airline (American Airlines) directly and had the book my new ticket.

I had to reschedule my trip and I was still charged a $150 penalty and a $20 service fee, even though I bought the trip insurance.

I did this 12 days before the scheduled flight.

My son purchased a travel package to California. We had to cancel the package due to family illness and other circumstances. I called priceline for my son to cancel and was shifted from one person to another. I was on the phone for 3 days with rude non caring personel. I did however get a refund on the hotel and not even the full amount. I could not get a refund on the airline ticket because it was non refundable and can not transfer it.

I called United Airlines and they said that they were not paid yet for the ticket and the only one who could cancel it was priceline. This is why I was on the phone for 3 days. I then spoke to supervisors and the refund dept at United and they told me that Priceline owns the ticket. There is no compassion with Priceline and it even sickens me to say their name. My son has to pay a $150 fee to change the date and place of travel never to use the ticket again. Priceline could have refunded the ticket less the fee.

When I arrived at my Portland Oregon Destination I was told my rental car reservation was for Portland Maine eventhough I requested Portland Oregon. There were no cars at the agency I was assigned to forcing me to go to another agency and pay $1,000 for a weekly rental. Now I've paid you over $400 to Priceline for the original reservation, and I'm stuck with a $1,000 additional bill. I called their so called customer service department and received automated messages saying no one was available to help me. How can a company not offer customer support when situations go wrong. It would appear Priceline has no human service element built into its operation, it is simply automated. So in the end, I asked my self, why am I responding to their customer service survey when they haven't even responded to my compaint. Is a human reading it... I think not.

I am now and will forever be an ex Priceline customer.

I purchased a vacation package to attend a convention in Reno, NV. I confirmed a 5:30a departure from BWI to Reno arriving at 11:45a. When I received the confirmation the departure time was 5p. The convention starts on 8/24/09 at 9:00 and I have to register and attend sessions that day. I called Priceline and told them my problem. I requested that I be able to change the departure from BWI to RIC (flight leaving at 5:30 on the 24), and that everything else in the package would stay the same. I immediately made the reservation through Priceline and paid $496.58 for two one way tickets to Reno. I later got an email stating that all the air travel had been cancelled and I was to receive a refund of $270 for two roundtrip tickets. Approximately $1600 was taken from my account.

The original package was $1128.28 for two round trip tickets and hotel for 4 nights. Now I have to make another reservation for two one way tickets from Reno at an additonal cost. I was told I was being considered for another $150 refund due to the error. I have checked the cost of the return tickets and it is approximate $500. That will total over $2,000 for a $1100 package that I paid for and did not receive. It would have been cheaper to keep the original package and then purchase additional departure tickets! Thus far I have spoken with at least 6 different representatives who have hung up or disconnected me several times as I try to straighten out this mess. Today I received an email stating I would not receive the $150 refund. I want to know what happend to the package I paid for and where is my money since their error caused this situation.

Sunday, August 2, 2009, prior to the denial of the refund I had advised the last Representative that I would be contacting Consumer Protection. This has been going on since July 14, 2009. My trip is in two weeks and I still do not have tickets for the return trip. I do not believe they have acted in good faith, they simply cancelled my tickets and took my money. I have been harmed because of their misinformation and error.

Over the last two days, I have attempted many times to contact company via phone to resolve an issue that has caused me great distress and financial burden. I used [Priceline] for the first time this month to book a flight home to Lithuania for myself and my daughter. I put in open availability and picked the flight based on price. [They] sent me an itinerary on July 9th. I looked at the email and it clearly states that the departing flight is on Thursday, July 30. That is in fact wrong. The flight booked actually departed on Wednesday, July 29th.

I did check with the airline on Wednesday to confirm my flight and imagine my dismay when they told me that it was departing that afternoon! I frantically rushed to pack, raced across town to get my daughter out of daycare, raced back home when I realized I had left her passport, got back in Atlanta traffic to race to the airport, rushed to find parking and raced inside with my 2 yr old daughter only to miss the flight by 15 minutes. To further add to my stress, I then spent two and a half frustrating hours going back and forth with the airlines and [Priceline] representatives trying to resolve this issue. I was told during the first phone call to go to Delta and see if they could put me on the next flight to New York. Delta basically said it wasn't their fault and they couldn't help me with the problem.

I then called Priceline again and was told for the second time that it was my fault and I was responsible. I again try to talk with the airlines only to be told again it is not their responsibility. So for the third time, I call [Priceline] to try and resolve the issue. Only this time [their] representative actually hangs up on me! I was completely stunned not to mention exhausted as I had been trying to entertain my 2 yr old daughter while all this is happening.

Please explain to me how it is my fault that the departing date on my email CLEARLY states Thursday July 30, 2009? I find this completely unacceptable, confusing and misleading. I have been extremely dissatisfied with [their] response to date and hope [they] will work with me to come to an acceptable resolution. I do not feel that I should have to pay $2,000 for [Priceline's] mistake.

After this incident, I checked with the Better Business Bureau and was dismayed to find that [they] have 1,914 complaints in the last 36 months. I will be adding my experience if this is not resolved. I will also be contacting Visa next week to dispute this charge. I am a small business owner and work very hard to maintain customer service and satisfaction. If I sent someone a statement with erroneous information that ended up costing them $2,000, you can best believe that they would expect me to right the situation and admit to my mistake.

They made a car rental reservation for me at one price but the actual price when I get there is $100 more. I call to ask why and they say the reservation price is only an "estimate". I ask why would someone want to use Priceline if the prices are only "estimates" and they're answers were weak.

I have a feeling that there is nothing that you can do for real. There is no address for this company and there is about 86 complaints for the same thing that happen to me.

I purchased two plane tickets to las vegas by bidding my price through priceline.com. The tickets were to fly with Delta whom Ive had previous problems with. Our flight was said to depart on Monday July 13th, 2009 around 5pm and return on Thursday July 16th 2009. My fiancees brother was also flying to vegas for a business meeting. Which is why we decided to book the trip in the first place. We didnt have to pay for a room because we planned on staying with my fiancees brother.

His flight departed on sunday July 12th 2009 around 7am. His flight was delayed due to mechanical problems. He tried to get on a different flight at a later time but delta was reluctant to do so. After extensive arguing they decided to refund his money thus having to cancel the trip all together, leaving us with two plane tickets to las vegas.

We tried contacting Delta airlines and they said it was out of their hands because we purchased the tickets through a third party so we tried contacting priceline. That proved to be impossible. We have paid a little over $500 for a service we didnt get to use. I would like to get a refund or at least a credit for another date.

I tried to book a motel through price line on June 12 for the 13th. I booked Kings Inn in Georgia. Upon arrival about 12:30-1:30 on the 13th. I went to the front desk to check in and was informed by the little black girl behind the counter that there was NO RESERVATION for me. I asked "are you sure" she said yes. She also informed me of the bad storm the night before and that it had knocked out the electricity, Fax and On-line service and that was probably why they had no record. I said ok and left.

Upon receipt of my credit card statement, I notice a charge for this hotel. I e-mail price line and explain the situation. I get a form letter in return, stating that they spoke with Ravi-the manager of the King's Inn, and he says we were a no show, even after I explained what happened to price line, they just automatically believe the manager, (same nationality as the person at price line). I then called the manager myself and spoke with him, I informed him exactly what happened, he then proceeded to ask me what I wanted him to do, I said I want him to refund the cost of the room. He said he would and left it at that. I then re-emailed Price line and told them what the manager had said.

They then e-mailed me again and said that the manager did not speak to me and they were not refunding my hotel cost. I then called this manager again and informed him that I had our conversation recorded on my phone and that I would be contacting my lawyer. I believe that the same nationality of price line person and manager of hotel played a big part in not getting payment.

I informed them that I was there upon numerous occasions and was told that there was NO RESERVATION. I also informed them that if I was going to make up a story it would be better than the one that really happened. I think that the customer service personnel of priceline need to look at the whole picture and fight for the people rather than the big corporations, and I think that they need better customer service personnel. I will never use them again and I will make sure to spread the word.

My family member bought a car rental and plane ticket package to take her kids to Orlando FL. When she returned the rental car on the booked date she found out that the airline ticket was booked to leave two days prior. The return date on the airline ticket was 2 days before the date for the car rental. Since her return tickets were now no good, she had to buy one way tickets at full price in order to get her and her kids home. The cost to buy three one-way tickets to get home was $3000 and she had to exhaust every penny she had just to get home because the system booked this "package" with two different return dates.

I got the tickets and booked the car, filled out their extensive information regarding information about the passengers which I am traveling with my three kids, wife and mother-in-law. My kids ages are 4, 14 and 18 and I wanted them to sit together. Priceline adds a note to your reservation which basically says seats together requested which basically means you will need to pay the airline a fee to get your seats together but you will not know this until 24 hours prior to take off. I called Priceline and with no compassion they said we can not help you contact the airline. I did so and they said they could not help us we would need to contact Priceline or they could rebook us for $100 per ticket and take control of the reservations. This did not dawn on me until day of travel but when you reserve with Priceline you do not own the ticket they do and you can not make any changes to these tickets without paying out the of the reservation.

I worried about this all the way up to 10:15 a.m. prior to takeoff when I went up to US Airways web site online check-in. I put in all of my reservation information and clicked to the next page and to check on seating to find my entire family were scattered all around the cabin and no seats together unless you wanted to pay an additional $10 per seat. I contacted Priceline and they told me they could not help me I would have to contact the airline to which I did.

I got a just as rude agent on the phone and she basically said if you want these seats together you will need to pat the $10 per seat. Well needless to say $60 dollars later I have my family together. I have never tried Priceline and never will again.

I also have never flown US Airways and again will never fly again. This is not only because of the $10 a seat premium but also for the additional $100 dollars to check my luggage and the rude behavior I experienced on the flight. I fly 20 times a year and have never seen such an unkempt group of flight attendants with attitudes. Dont ask for a drink that they dont carry because you will get snapped at. I made the mistake of asking for pink lemonade for my daughter and was snapped at with we only carry Coca Cola products!

Well that doesnt fly with me and I snapped back by saying how am I supposed to know Coca Cola doesnt carry pink lemonade! He responded with look in the sky magazine this will tell you what we carry I said that is way to much work, just give me a coke! to which I mocked his southern accent which was rude of me but he just got under my skin. I am a little nervous about the flight back and whether or not we will be seated to together but that will have to wait until the end of our vacation.

Avoid these two travel mistakes if you want to have a great travel experience stick with Travelocity or Orbitz. Two tools I have used in the past and have had no issue but I was memorized by the Priceline commercials and the abundance of them. Also never fly US Airways stick with Continental or US West two of the best airlines around. I will never cheat on my normal travel arraignment tools again.

When anyone attemps a phone call usinh 888-837-3774--there is never anyone human--only preprogrammed computer info --so no one can make any change to travel plans. I did not use your service this time, I would in the future and have in the past. I need $ 80.45 returned to my visa, numbers are in your system. I am sorry for the inconvenience , but we did everything by the book.

Intended to surprise my wife with a trip to Florida. I purchased the trip insurance so that in case she didnt want to go I could cancel. Meantime, her mother becomes ill and we have to go to Michigan. Her mother was not ill enough to go to the doctor, and had no insurance. Basically, priceline said I had to have a doctor's excuse to cancel, so i would have paid about $200 for my ill mother-in-law to leave the house and go see a doctor so that I could get the $290 back. Priceline is a joke and I would never, ever recommend this website to anyone. They are very misleading about everything they say and do.

When organizing our holiday to the U.S.A. we used a debit mastercard for all our hotels,flights and car hire.One of our bookings was with priceline.com and we used the same debit card to book a rental car in New York.We were instantly charged a sum for collision damage insurance.When arriving at the car rental shop we were told that they didn`t except debit cards.We then had to hire another rental car at a much higher rate.When returning from our holiday I inquired about getting our money reinbursed but were told that it could not be.

When asking to be reinbursed I was refused. This is a blatent scam and really puts tourists from visiting again.

I booked a car rental with Priceline, using the bidding system. I bid $20, then $25/day. It accepted my bid, added the taxes and told me that my total would be $105.00. Then I initialed the agreement knowing I would be paying now to get a better price. The standard price range from others was $32 to 36 /day. When I got to the next page after giving my CC#, they charged me $33/day.

I called and explained what the program had done and they said --we have you signed contract for 33/day.No recourse. I WAS SCAMMED BY Priceline! This had to be programmed in for the program to do this. I know what I saw--they wouldn't have totaled it, if it was not accepted. I am challenging the charge with my bank. Everyone should be warned . DO NOT TRUST Priceline! They could have charged me any amount on the next page, and I would have been on the line for it. They have lost all my business. Please warn the people you care about.

this has been three years and third times I placed bid on tickes for Retraite in Georgia. 2006, 2007 and 2008. So last year June 4th I place four bids for 4 tickets from NY to Georgia @ $200 eack ticket. In the past they always send you a mail rather it is denial, they asked you to bit little bite higher or they would tell you this is the price that the find. or if it accepted they will send you all the informatioin about the airline who accepted the bid. This time I check my e-mail address every day nothing from priceline, the number I got from priceline information system online, when you call they asked you to enter your date of travel when I enter the date the system said sorry we are serving only date close to departure @ this moment call us back ect.

for days I did not received any acceptance mail what oever from price line.So it was close to the retreat date, I don't want to wait @ the last minute to hand up paying more so I went to delta site June 10, 2008 search for round trip tickets I hand up paying more than my bet on priceline for the 4 btickets So I book the tickets got my confirmations via e-mail and the tickets via E-mail the same night 4 e-mail for each ticket individualy. Paid on my credit card. Done. June 14 Saturday day time I was online,

I received this e-mail from priceline.com

In a message dated 6/14/2008 8:50:39 A.M. Pacific Daylight Time: See your complete itinerary and receipt for your trip below. Due to heightened security measures at US airports, you will need a valid government-issued photo ID and we suggest that you bring a copy of your itinerary for check-in. If you are traveling outside the U.S. you'll almost always need a passport, but you may need to show additional documentation at your destination and/or in connecting cities. For international one-way travel, you may also be required to show proof of return travel or onward travel. Need a hotel room for your trip? Book on-line or call us toll-free....Total Trip Cost: $432.62. Charges may appear on your credit card statement in separate charges from priceline.com and our travel partners. Questions About your Itinerar. Please view the complete penalty rules for changes and cancellations for this fare on the "Check Your Request" area of our website. Change penalties/restrictions apply. If you have any questions or require further assistance, please visit our Customer Help Arealeast 2 hours in advance of departure for international flights.

The 800 number they have in this e-mail as customer service did not get me anywhere to talk to nobody, So I decided to call Northwest. Come to find out that day Delta merge with Northwest, The person @ Northwest find my tickets from delta in her system but could not find anything in Nothwest for me. The Lady @ Northwest advice me to call my credit card company to let them know what is going on so they won't pay priceline. I called the Credit card company that same Saturday June 14th. Price line send me acceptance for two tickets but still they get paid two times. a total for 4 tickets even more than What I bet for, I went back to Northwest to cancel the tickets of Priceline. Northwest did not have any reservation for me or any money from me. they told me who ever got the money out of my account that the person I need to contact.

After two weeks back and forth with my credit card Northwest and priceline I did not get anywhere I decided that I won't pay the credit card for the price line ticket because not only I did not get any confirmation of acceptance from priceline I did not have any ticket from priceline till today. I never see any ticket from Northwest that priceline get paid for.My credit card company does not help @ all to dispute the charge. So June 20th I called Northwest again, I asked them if I get the tickets from Priceline for other people to used it since I alreay paid for them. Northwest told me that their ticket good for a year but you pay a fee to change the date or name.I went to the Church board I asked if there are four more people who need tickets to call me. June 24 2008 I have for people from my Church who decided to go so they will used my ticket and paid me for them

When I finally get to RAKESH M. Customer Service Specialist They said that the ticket is not transferable or refundable,where is the ticket I still don't get the tickets, till today.So June 25 2008 again I went to the Delta site purchase 4 more tickets for this people on my credit card and paid the card. I tried chanel 5 fox on my side no one ever get back to me, I wrote complaint on court online never heard from anyone back.

This year I'm not going to the retreat because I cannot afford it I wrote to priceline to asked them for my money they took for tickets that I never have

First of all, their excused was their system was down that day that was the reason they forgot to send the confirmation prior to June 14, How it is my problem, how I was supose to know that the price was accepted without a mail or a phone call. On the form for the bid Priceline have my physical address, my e-mail address who is the same address I used to place the bid that later on June 14 they sent me that confirmation included my home phone and job number.

The credit company merchant Bank stop their dispute in the meantime they are charging me service charge every month now they reduced my credit limit. I want my money back from priceline, I don't care if you have to put all your attorneys @ work on my case My boss told me to write to you I will have a solution. PRICELINE TOOK 474.90 PLUS 432.62 ON MY CREDIT CARD. I paid for something I don't have , never have. Either I have the tickets I paid for or my money. I couldn't have the tickets I wanted my money back why I won't have my money.

I'm now stuck with a pick up and drop off for the same location on the same day. Not at all what I had requested. "Customer relations" did nothing more than to read off of a script telling me that "if the drop off location no longer worked for me..." then they could waive their policy and cancel the reservation...at a cost of $25! That was the cost of the reservation to begin with!

I booked a car rental with my credit card --name your price --then they sent me an email and I checked the rate so they charged me for the car! I am trying to get a refund ---

We ended-up booking our step daughter a ticket through the airlines, costing us $700.00 for her ticket. My mistake. Lesson learned hard. NEVER EVER EVER use priceline. They lost my buisness.

I was searching for a flight on May 4 and 5th of 2009 I tried 18 times as Priceline has told me. I never agreed to any of the offers but yet somehow they say I did. And charged my CC 235.45. They say I accepted offer a 1pm on the 5th and yet I have an e-mail from them at 3:47 pm saying my bid was rejected. They will not credit my account back and I am ****** and would never give my CC info in order to bid unless I know I will get what I want firs.

I booked both a car and a hotel through Price Line. Their map of the Budget rental location was incorrect and took me a while to find. By the time I found the rental location it was after noon. AND, they didn't have one single vehicle available. They said Priceline was often wrong.

When I got back to my office and contacted Priceline, they said I would be billed for the hotel room, even though THEY booked a car that didn't exist at a location that was incorrect. They would take no responsibility for the cost of the hotel.

This is just wrong. They should have assumed the cost due to their negligence. I doubt I will ever use them again.

Priceline's online system messed this up and they would NOT rectify the situation.

on 3/22/09 Ibought 3 electronics travilling air tickets on line from price line to travil from houston to minneapolis thigh deniver back to houston. they charge me for each ticket $ 324.90. totla of 3 tickets 974.90. final I called them steted go to dniver riquested direct back to hoston form minneapolice. they said ok you pay only penality, finally they charge me for 3 additional ticket each for 355.01 total $1065.03 pluse $90, total 1155.03 pluse $ 974.90 total total chrge from my bank 2129.70. I called them may time refused pay me back the diffirenc.

I booked a roundtrip travel departing on May 2, 2009 from San Francisco to Wilmington NC with a specific return date of June 23, 2009. I was requested to submit my credit card information. Assuming that what I booked for was what I was going to get, I went on ahead and entered my information. After they charged my card, I immediately received an itinerary reflecting a return date of July 2, 2009. I immediately called Priceline and spoke with Nikki who explained or should I say read to me of the "terms of their non-refundable tickets." I told her I had no problem with that if I was the one who created this error but it was them! She refused to accept what I was saying and continued telling me it was my fault and that I was the one who put in July 2nd as my departure date.

I told her that I went back to the previous screen in my computer and that it's reflecting my request of June 23, 2009. She still did not believe me and insisted I had entered July 2, 2009. She gave me the option to cancel with an additional fee. I asked her how can they charged me a fee when they have the power to waiver that since I was at no fault either. I ended up asking to speak to her supervisor, David, who told me the same exact thing. Hello?! Are they not listening? .... I did not enter July 2nd!!!! July 2nd did not even enter my mind so how could I even enter it in the request? I explained to him how imperative it is for that specific departure date of June 23rd to be met due to personal legal matters. At the end, he couldn't help me and when I asked him if I could speak to his boss, he gave me an e-mail address (mind you, an e-mail address .... not a phone number!) After calming myself down, I looked it up in the computer and e-mailed Lisa from Connecticut. At this time, I am waiting for her to contact me by phone as I have requested.

I am very angry with this company. I feel that my rights had been violated. They took my money but refused to give me the product that that money was intended for. For now, if this is not resolved, I will find myself having to purchase another return ticket for June 23rd .... and believe me, this time it will not be from Priceline.com. They should call themselves Scamline.com!

Priceline accepted a bid for $19 and then offered us an upgrade to $24 - obviously still in our price range. However, the catch is that it was plus $24 (double our initial offer) only this misrepresentation was never made clear as we were never given a total amount!

We are now paying nearly 3x our intial bid and Priceline is unable to offer any recourse. To get to this stage, I emailed at least 4 times, frustrated by a system taht will not let you email without a reservation number (difficult when you already have a confirmation number). Then emailed two further clarifications and was put on hold by the first agent only to be told he could do nothing; spoke with someone else who also could do nothing!

I rented a car online pickup date 6/06/09 from Hertz through priceline and paid a CDW fee of $63.00, sixty-three dollars which wasn't refunded even though I cancelled the rental with Hertz 4/4/09 before the 24 hours required. I called priceline who told me I didn't cancel with priceline so I wouldn't get a refund. It was my first and last time I'll use priceline. I talked to Fred the supervisor in this complaint 4/14/09 who I waited patiently a long, long time on hold to get. I didn't know I had to cancel with Priceline and Hertz as the online site only explained I had to cancel my rental which I did through my local Hertz.

Fred said, "you'll get a refund in 10 days," on the date of 4/14/09 and I called again today Wed. 4/29/09 because it was still on my credit card. At this time 8:55 a.m. I spoke to someone who didn't speak English well and said he was customer relations and his name was Dence I.D. #5260359. He wouldn't spell his name, but I had to spell my name when I called them so I don't know if the spelling of his name is right, but he repeated it twice and it sounded as I spelled it and I have his I.D. number unless he lied. He placed me on hold four times and then told me I wasn't going to get a refund because I didn't contact them before the 4/14/09 date which is a lie.

I cancelled my Hertz reservation on 4/04/09 and two days before my rental because I called them and Hertz said I needed a $500, five hundred dollar deposit for a weekly rental and I didn't have it after paying priceline. I didn't call Priceline because I didn't know I had to inform them and Hertz of my change of mind.

I contacted priceline later when I learned I still was billed on my credit card statement. I was so angry for being lied to and mislead that I told the consumer relations person I would sue if necessary to get my refund and that he better live in Pakistan because I couldn't understand his English and was angry they weren't refunding my money like so many other scams on the internet from foreign countries. I said I would report him to the Attorney General and will if it needs to go further and I'll get a lawyer if it costs me money and I lose just because of my principals. I would like to state I have remained calm until this happened today. They even asked me twice how are you feeling today. The Audacity!

I just upset at this how this was handle and the fact that I am not getting over $400 refunded for my airfare. I could understand a charge of $100 or so if you canceled, but when you are hurt in an accident and can prove it and basicly lose the entire airfare it seems ridiculous. He was telling me I have a credit but will be charges a fee of $180 on top of what I spent to get a new ticket. It would be cheaper for me to buy a new ticket than try to use the credit.

I'm out at lease the $450 I spent on airfare. If i want to spend $180. I could the use the tickets but iI could probably get a better price on Expedia or Orbitz

Priceline.com will not allow you to speak with customer services representatives without a twenty to thirty minute wait. This was my experience April 25, 2009. When I was finally connected, I was then disconnected and had to repeat the process. But here is the rub. Pricelines guarantee of low prices is almost completely unhonorable. In order for them to give you the reduced price if the price goes down (say from Denver to Honolulu) the travel has to be on exactly the same airline at exactly the same time. For example, lets say you buy the ticket on priceline and recheck it a month later and the same airline is offering the same flight an hour earlier for $300 less, it will not be honored by priceline.com. In essence it is nearly impossible that you will ever get any money back.

I was also told if I was to rebook the flight the $300.00 would be put toward the new flight. With still a loss of $30.00 After what I have been through with Priceline booking another flight with them is totally out of the question. They were also told by me that I informed my credit card company of the situation and I plan to fight all their fees and charges. So far they are not budging from their stand and neither am I. If they want to keep my money they will have to earn it a penny at a time.

Priceline is a stickler when it comes to their no cancellation policy. I've used them numerous times in the past. One of those times I had to cancel my trip and they refused a refund. My loss. However, on this last booking, I had everything ready not sure if I wanted to submit or not. I went to call the wife to see what she wanted to do and my 3 year old decided to play on the computer. Needless to say, she submitted the request for a city we didn't want to stay in. Amazing that a 3 year old can click away like that. In the end, however, Priceline did issue a refund for all but one night stay and allowed me to book in the correct city and refunded me that one night fee minus $25. Not too bad considering I could've been stuck for something my child did.

I booked what I thought was a flight from Atlanta to Washington for JUNE 14th through 16th for specific times. I was due to arrive in Atlanta for this flight LATER that day so I obviously wouldnt book the earliest flight Priceline had available. The online tool presented a flight later in that afternoon leaving Atlanta, so it was perfect. As soon as I put in my VISA card information and hit confirm, the itinerary changed and low and behold, I'm booked on the earliest flight out of Atlanta on the 14th! To me, this was more of a BAIT and SWITCH tactic.

I explained to the representative that I did not select this flight, nor would I ever because I'm not due to arrive in Atlanta until later in that day (June 14th) to even catch the flight out. She responded with the standard, This is a non-refundable purchase and you chose it Sir. That is an utter lie. I informed her, when your online systems presents an offer, and we the customer see that offer, thats what we are paying for, not the selection made or choice made by Priceline or its computers. You cant advertise one thing and then change it. ITS ILLEGAL.

I was transferred to supposedly a customer relations specialist who rambled the same company jargon of This is non-refundable and cannot be changed. If this was a last minute flight or even a flight that was this week, where booking is firm, I would understand that, but the fact that this is 60 days out and I'm being treated with no understanding nor consideration is appauling. The representative said there will be a 150 dollar cancellation fee! Further, the rep stated IF I chose to re-book another flight, they will apply the $150.00 cancellation fee to that flight, there is no feature on that site to do that so how would they be able to do that? Clearly, not possible. I feel that this is a clear swindle and legal action should be taken against this company.

During this economic time it is painfully obvious that I nor many other consumers do not have hundreds of dollars to toss around especially on something that was not the consumers fault. I'm now in the position of having to fight for my hard earned money back without any empathy or remorse by this company. I am so tired of the underhanded way of so many businesses out there which rely on a client base to stay successful but clearly do not own up to fault when there is an issue or a gliche which was caused by there application or tools of the trade. I will never used this company again.

I booked a ticket from Fort Myers to Boston on May 22 Fri. The fare was including taxes and airport fees 100.00. I put in all my credit card information said to check everything and hit submit button. After all the time I spent It brought me back to home page and when I went to check resevation said I didn't have one and now I can't find that same fair connecting through BWI Now the fair shows 197.00 Please help me asp Thank you

I used priceline.com for the first (and last) time about a month ago to purchase 3 round trip tickets from Seattle to Austin, Texas for a friends wedding. At the time of the purchase, I was not certain of the departure date - so I wanted to buy refundable tickets. Although the priceline.com website was very clear about stating that any tickets bought through their name your own price outlet were non-refundable, they were not clear about whether tickets purchased throughout the rest of their site were non-refundable. After digging through a lot of material on their website, I came to the conclusion that the tickets could be refunded (minus $150) as long as I canceled in a timely manner. This made sense to me so I purchased the 3 $350 tickets (for a total of $1050). A few days later I was realized I was going to have to change the departure date from Seattle to Austin to a day earlier.

I called customer support and they attempted to help me. Unfortunately, the cheapest alternative to what I already had was $700 and I didn't want to spend that kind of money. I confirmed that I would be able to cancel the tickets and looked at other websites to find something cheaper. I purchased a $350 replacement ticket for myself from another company (Expedia) that left Seattle a day earlier than by priceline.com tickets. (The remaining 2 tickets did not need to be changed so I left them as is.) I then called priceline.com and told them I wanted a refund for my ticket. They informed me that the ticket was non-refundable and that they would hold the money for a year and that I could use it during that time - but after a year the money would be gone.

I told them that I felt that was deceptive - that I had been informed that I could get a refund for my ticket, that I didn't purchase non-refundable tickets - that their website STILL said that I could cancel the tickets and only be out $150. They replied that they would have to listen to the tapes of the person who informed me that I could get a refund - to verify that she actually said that. I was informed that they would call me back if 5 business days. 5 business days came and went without a call. I called them back and they apologized for not returning my call when they promised. I was also informed that they had not yet listened to the tapes.

Additionally, I was now told that my were non only non-refundable - but that I could no longer cancel them - meaning that I was out the full cost of the ticket. I told them that I had made 2 previous calls to cancel the tickets and that this was unfair. They apologized and I was told that they would call me within 3 business days. I confirmed that they had my correct phone number. It's now 8 business days since they were supposed to call me back. I have heard nothing. I don't know if they ever canceled by ticket. I don't know if I have $350 credit at priceline.com. I don't WANT $500 credit at priceline.com.

Their site is very deceptive as to the nature of the tickets. At no time were people rude to me on the phone - everyone was very nice and/or apologetic. I was never rude to anyone on the phone. However, it seems pretty clear their job is to get you off the phone and hope that you go away. I was promised twice that they would return by calls - but no return call was every made.

The economic damage was ~$350.

Purchased round-trip ticket on Feb 20th 2009. Was trying to bid on roundtrip ticket from Rochester, NY to New Orleans, LA. Submitted bid only to have it accepted ... BUT it was for a flight out of Buffalo, NY as opposed to Rochester, NY the place of departure I specified. Called immediately to make them aware of this fact. Was told that I likely accepted a counteroffer though they were unable to verify that is what happened. I was told that they could cancel the tickets because the 'counter-offer' page is misleading. However, to cancel would cost me a $30 penalty.

After trying to find away around being penalized $30 for them being misleading, agreed to have tickets cancelled and hung up in frustration. Tickets were NEVER cancelled, no refund issued. However, I had already purchased a new ticket to New Orleans from the correct departure location. Assuming I'd get a credit I went to New Orleans on a 1-way ticket (anticipating getting 1-way back with credit from first ticket). NEVER got refund, never cancelled tickets.

When called to check on status Priceline rep told me that it was now too late to cancel and that I never agreed to have tickets cancelled. Caught the rep in several lies and was constantly referred to the airline and/or promised something could and would be done on their end. Nothing was done. The airlines can't touch the tickets (because they don't own it) and can't even see the fare that was paid for them. Priceline won't re-issue because it costs them money to correct their mistakes. Have used Priceline quite often for hotels and was a fan until this episode. They waste so much of your time sending you from person to person pretending as if something will be done for you and in the end you get stranded away from home.

Lost $167.85 at this point, though I will fight until I get the issue resolved or cause them twice that amount in hours dodging my issues. Also was left stranded in New Orleans, told to purchase new ticket home. Why? I already have a FULL roundtrip ticket that is unused. More than the $$$ aspect, this was frustrating because of the lies and the circles they keep spinning you around in.

I had so much trouble cancelling a reservation with Priceline. I had a package deal; they cancelled only the flight and told me they would cancel the entire package. Rather than cancelling the package, only the flight; then I had insurance and they still wouldn't cancel.

I have used priceline, over a dozen times, to rent cars in California. I have never had any problem. In fact often the car is upgraded. I thought the whole idea of priceline was that you pay up front and don't get a refund under any circumstances. so I'm not sure why there are all these complaints! It's a gamble. you have to take the risk if you want the deal!

I bid on a 2 star motel in the town I am from & was accepted by a literal rat trap. This is false advert. by either Priceline or this motel. I am familiar with this system & Priceline should not have this moel as a 2 star. It is horrible. Please help me. If I can only get my $ back I will never use them again. Thank You.

This is our (wife & myself), vac. We are being scammed into a falsely listed motel charge. This motel is a literal health hazzard also. Please Help us!

Priceline is unethical. On a recent trip to Arizona my husband had to have emergency medical care. He is normally very healthy but when we were checking out he lost his balance, when numb on one side of his body and lost his sight. He literally thougth he was dying and we called for emergency care. We spent the next 8 hours in the emergency room and I spent at least half of that time on the phone trying to talk to a real person at priceline. I also called the airlines in question - as it was apparent we would miss our flight.

When I finally did get a number to reach someone the person was sympathetic and said that no agents were currently available to schedule another flight and they instructed me to call first thing in the morning with the medical information (doctor, hospital and phone number). Let me also say here too that we were now being instructed to return home to continue care. That night after talking to an agent I went to bed thinking at least one thing has gone right in the midst of a horrible day.

The next morning (first thing like instructed) I was promptly told that they could do nothing - I was shuffled around and left to talk with a woman whose job is was to obviously say the same thing over and over. The most infuriating thing about it is they told me I would have had to contact them BEFORE the flight - in which my phone records will show that I was desparately trying to contact someone but could get no one - they don't let their phone line connect to real people. So they were literally asking me to do something I couldn't have done and THEY made impossible.

On top of that I was manipulated by the person late that evening that told me that it would be taken care of ...and because I didn't know I coudln't make arrangements 24 hours in advance (which makes a big difference in some instances). Not only that I feel I was condesendingly talked to -- when I tried to take the complaint further they trivialized my husband serious condition saying sorry he fell ill there is a big difference between falling ill and almost dying -- I have all the hospital paperwork to prove we were there and I wasn't even really asking for a refund, I just wanted to get home and I know they could have made that happen.

As it was we were stranded in Arizona (talk about stress being added to a stressful situation). I couldn't believe how much time it required me just to get rejected and condescended to by them - I'm appaulled. I've been using them for years and have actually been an advocate until this point. I have a very public position and I plan on using that to make sure others know how heartless this company can be.

I just couldn't get my head around

1) not being able to contact someone ,

2) them having no provisions for valid emergency care and

3) being treated rudely and my situation being trivialized and most of all

4) being lied to by the person the night before who assured me they would do something about it if I provided the medical information

first there was more stress and I believe medically my husband wasn't able to just concentrate on getting better and getting care, also the fact that they led us on then refused meant we were delayed in returning and thus delayed in getting trusted medical care here and finacially we were already strapped from the trip (sisters wedding), we are hard working people but these days (like so many others) we are watching every penny so it really set us back to have to pull out an almost paid off credit card in order to get tickets back.

The credit card has a high interest rate and I hate to think of what it will really cost us when it all comes down to it. We were thinking we would be shortly out from under the card and now our payments might be extended for up to a year -- I'm very upset by this as we had already budgeted very precisely what other expenses would be taken care of after we were done paying that card off -- so this is a real setback for us

I was slated to fly out on a confirmed ticket through priceline form Chicago (OHare)to Washington D.C (Reagan National) on February 23, 2009 at 10:59 am. At about 4:00 am that morning I fell down and severely sprained my ankle. I was taken to the hospital in an ambulance since I was in extreme pain and could not walk. My ankle had swollen to the size of a tennis ball. I was dosed with Morphine and taken for xrays. While on the morphine I still remembered my flight for that morning and called United Airlines. Not knowing the severetly of my situation, I explained that I would be missing the flight that morning but wanted to know my options. they explained that I could catch a flight later that day. However, if I didn't make it for that day I would have to call priceline since it was booked through them. My foot was put in a fiberglass cast and crutches. I was instructed to stay off of it for the next few days. I was also given vicodin that day and as a prescription. Needless to say I did not make the flight.

Today, February 24, 2009, I called priceline and was told there was nothing that could be done. I am flabbergasted. I was not looking for a refund, just a rescheduling or credit of some form. I was physically incapable of taking that flight and because of circumstances beyond my control I loose $178.65. This goes against any type of decent customer service and I would expect way more from what I had deemed to be a respectable company. I ask that you look into my situation on an individual basis as I am a very dissatisfied and frustrated customer right now.

I lost my money and I lost the product

I was asked to pay $110 for insurance, upfront on-lice and I was given a total estimate of $237 to be paid on my flight arrival to Cancun with National Car rental. National Car rental did not recognize my estimate from Priceline or prepaid onehundred and ten dollar advance. I paid 337$ for the rental, not 237 as estimated.

I got ripped off for $100 by priceline.com and another $100 By National Car rental in Cancun (International airport car rental service) I paid for insurance, twice and they jacked up the price.

I purchased a ticket from Priceline.com on July 24th, 2008 for one way travel from St. Louis to White Plains, Ny. at the end of August. I was unable to travel on that date. I called priceline to cancel my reservation. The agent seemed a little inept, (I am a travel agent as well) so to make sure it was cancelled (for future use) I also called Delta. The agent assured me it was cancelled. She gave me the ticket number and told me I had to go through priceline to have it reissued as they were the issuing agency.

When I called priceline, it took me 40 minutes to finally get a live human on the phone, I first spoke to Rochelle, she transferred me to Brittany and she told me it was no longer in their system. I asked to speak with a supervisor, and that's when I spoke with Anthony. He said the same thing. I told him I am a travel agent and know how it all works, and that they COULD reissue the ticket. It appeared that they just didn't want to. I told him was going to lodge a complaint with you and the BBB. He didn't seem to care.

So I ended up having to call Delta, and pay an additional $50 to have them reissue the ticket. I am furious. That is NOT the way to conduct business. It's not the $50, it's the hour of my time on the phone, the frustration, the unorthodox way of doing business, and the I don't care attitude. I would have been COMPLETELY out of luck had Delta refused to reissue the ticket. Which they had full right to do. It doesn't seem like much, but I just want people to know how they treat their customers.

On Feberuary 14, I made a request for two tickets to Ft. Lauderdale Florida, because of serious illness in the family and I had to get down there as soon as possible. I filled out the entire itinerery as requested, gave my American Express card number and finished by purchasing the tickets, asuming that the process was completed. I received my ticket summary on dates, flights and seat assignments. I proceeded to wait for my confirmation and since I didn't receive I thought that that was the procedure for Priceline. I notified my family in Ft. Lauderdale that I would be arriving on my reservation date. there was no mention that the deal did not go through. I questioned the reservation because I did not have a confirmation number.

the next day I called the airlines to reserve a wheelchair for my husband (AirTran) and they said that there was no reservation for me and my husband. I don't know what happened because I was not notified that the deal did not go through. The sadness of a death in the family is stress enough but when Priceline dropped my request I was frantic. All I can say is that Priceline screws with customers and leaves them desperate for a reservation under these terrible circumstances. Fortunately I was able to get reservations for the next day of travel with customer Service of Orbitz. They were very helpful and completed my plans with a confirmation email.

I believe that Priceline is dishonest, crooked and should be taken off the market. I hope that William Shatner realizes that he is dealing with a dishonorable company. I know that the CEO, Mr. J. Boyd will hear of this. The horrible consequences were that the funeral had to be held up because we could not get there in time because of the mismanagement of my plans by Priceline.

On Feberuary 14, I made a request for two tickets to Ft. Lauderdale Florida, because of serious illness in the family and I had to get down there as soon as possible. I filled out the entire itinerery as requested, gave my American Express card number and finished by purchasing the tickets, asuming that the process was completed. I received my ticket summary on dates, flights and seat assignments. I proceeded to wait for my confirmation and since I didn't receive I thought that that was the procedure for Priceline.

I notified my family in Ft. Lauderdale that I would be arriving on my reservation date. there was no mention that the deal did not go through. I questioned the reservation because I did not have a confirmation number. the next day I called the airlines to reserve a wheelchair for my husband (AirTran) and they said that there was no reservation for me and my husband. I don't know what happened because I was not notified that the deal did not go through.

The sadness of a death in the family is stress enough but when Priceline dropped my request I was frantic. Fortunately I was able to get reservations for the next day of travel with customer Service of Orbitz. They were very helpful and completed my plans with a confirmation email. I believe that Priceline is dishonest, crooked and should be taken off the market.

The horrible consequences were that the funeral had to be held up because we could not get there in time because of the mismanagement of my plans by Priceline.

these snakes allow third party to use card numbers to lure you into membership and then biil your card number.I booked a trip vegas and then received a membership card for my great fun. I think its in mice type and it said something like receive 10-50% savings on your trip.These guys are con artists and i will never deal with them again.

I booked a National rental car through Priceline and when I called National they have an earlier drop-off time than that listed in my Priceline reservation. Each company is telling me that their information is correct but refuses to contact each other to fix the error. I've spent hours on the phone and with emails when they could fix this in a minute if they would just talk to each other. Why won't they fix this?

Booking of flights and hotels and cruse resulted in incorrect bookings and times and flights. Flight times were changed from initial screen to confirmation screens, multiple rejections of hotel bids and re-starts that caused incorrect date to be in hotel reservations panel resulting in purchase of non-refundable or changeable hotel and very expensive flight change to get me back to the flight I initially requested. received NO help rfom there customer servixce execpt to tell me they were NOT going to help ,e and to ernjoy my vacation. Here is what I sent to there customer complaint department, dought If I ever hear from them again, and don't ewally want to. I just dont want anyone else to ever be screwed by them as they did me.

So far I have LOST 260.00 I booked my cruse, then my flights, and finally my hotel. this has cost me 300.00 in hotels that I was not able to use since it was on the wrong month. It cost me 300.00 to change flights to correct times (Ones I had chosen not ones it reserved) this was due to constraints of getting from cruse line to airport. And at this time I am checking into what it will cost me to just toss it all out the window.

Unfortunatly I was trying to save a few dollars and was looking at rental car prices online at priceline. Since this is the first time I even used the site I had to create an account after I picked a price. Unaware to me, as I clicked "continue" during registration, it reserved the car reservation. I didnt realize this until the next day when I was looking at my online banking. I called priceline right away and explained my situation to some man. he was transferring me to Customer Relations.

I work in customer service in a business where contracts are signed daily. As a best business practice, a company needs to give their customer the benefit of the doubt and if the credit is legit, they should give that money back to the customer. Priceline.com are just theives. It does not make any sense they cannot issue to money back for tickets/cars/etc. that are not being used. They are not loosing anything.

Priceline advertised on line a specific travel package and or 2 hours I tried to book it with result being An error has occurred preventing the processing ofyour booking request...we apoloize...click next to restart. i restarted 6-7 times and said same thing. I called the 1-866 priceline # and dealt with Krystal who was very nice but had same thing happen to her twice. She said no supervisor was there and she could not explain the problem and said just try again later the system was probably updating. However I printed out the deal and it didn't say it was no longer available and it was a good deal that I want to book. Shouldn't they be able to explain and book this deal?

Priceline rejected a bid I made via their network site. I made another bid and was accepted. Later my email showed TWO acceptances but no rejections. Usually you do not check email between bids. Interestingly,these transactions happened simultaneously which leads me to believe that somehow the first rejection was later accepted while I was placing another bid causing me to be billed twice.

Do not complain by email. I got no reply. By phone I talked to people in the Phillipines whose main goal was to reject any field goal attempts or provide any restitution. I have used Priceline hundreds of times. This is the first time this has happened. I believe it was a computer glitch of some sort because it said I had bid already when I had just logged on. Something is very fishy.

Am paying twice for 6 days in SF because they have refused to cancel the first bid that they initially rejected, and are insisting on payment for both accepted bids - accepted at the same moment.

In trying to fly my brother and sister-in-law and their three kids out for a visit from Spokane I used Priceline.com to find cheap airfare. I made a mistake and thought I was unchecking the option for flying out of Seattle (a five hour trip from Spokane). I called immediately and tried to resolve it through customer service. I was told I could cancel the tickets for $100 per ticket, and if I used Priceline.com to rebook the flight the $400 minus $30.00 fee ($370.00) would apply to my new tickets.

In agreeing, I called ten minutes later to cancel the cancelation because as it turned out I was able to make flying out of Seattle work. Priceline couldnt cancel the cancelation and I was told that if I just rebooked the flight the funds would still be applied to the new tickets. Naturally not wanting to lose the $370 I rebooked the same itinerary through Priceline. (Please remember we are talking about the SAME DAY within hours) I then called them back to have the funds applied as I was instructed and then was told that they werent going to apply the refund to the new tickets as I booked the same itinerary. Even after I explained that I was told that I could! I explained how it was the representatives fault who said that I could book the same itinerary and still have the amount I was being charged applied to the new tickets. I gave the supervisor the representatives name and exact time I called and was on the phone with her as I had been on the phone prior with another rep who canceled the initial booking.

I know that the calls are recorded and told them to pull the phone call and see that she told me that this was the case indeed. At this point I was absolutely livid over this I was told I had to wait five business days for them to go over the phone call. They called me back and told me that after reviewing the call the agent took the cancelation correctly and that I was told things I know she didnt tell me and I requested a trascr0ipt of the call since they reviewed it. I simply wanted the proof. They absolutely refused and will not release it. They are making me keep the second set of tickets and are charging me the $400 for the cancelation fees they promised they would refund.

After reading over all these complaints Im sorry I didnt look up complaints before I used the service. I want some action over this. Priceline seems to be doing this over and over and over again and again and getting away with it. Isnt there some kind of class action law suit we can all file to try stopping them from continuing to take peoples money this way? It dishonest and they need to be stopped.

As is their policy I had to give them a Valid credit card which I did. I made an offer on a flight and they responded by say that the price was too low and asked me to increase my bid, which I did not. I booked with another airline. However when I recieved my credit card statment there was the charge to Priceline, I never recieved a conformation from them. they refuse tocredit this back on my card, as a result I am taking them to small claims court to recover my cost. I would never do business with these people again.

First, after booking the transportation between the airport and the hotel, we later discovered that we were eligible for free transportation because we were staying for over 7 days so we paid an unnecessary additional cost ($27.99 per person) for no reason other than we were given incomplete information. Second, we never received the travel vouchers necessary for the transfer from the airport to the hotel, but we did have an email from you with a request number and name of the agency, Emotion tours.? When we arrived at the airport on Jan 2, we could not find the agency representative of Emotion Tours.?

Another person had to call the telephone number we were given, and eventually we were met by a representative of Emotion. Upon learning that we had no vouchers, we had to go through another additional hassle as he tracked down the reservations through the only number we had and a copy of the email from you. He then gave us a confirmation for transportation back to the airport on Jan 10 with a pick up time of 8:30am. Third, we arrived at the Paradisus on Jan 2, and were told that you had never paid the hotel for our reservations. They insisted we give them credit card information before allowing us to check in. Later, apparently, they did receive payment, but it was very distressing to arrive after all of the earlier problems, and find out that we couldnt check in without guaranteeing payment for a bill we had paid two months earlier to you. Fourth, on Jan 10, we were in the lobby at 8:30 for the scheduled pick up by Emotion Tour and it never arrived. At 9:00am, after multiple telephone conversations between us and a representative of Emotion tours, we were finally told (by the Emotion representative) to take a taxi to the airport so we would not miss our 11:05 flight and we would be reimbursed for what we had already paid. We had to pay $21 additional to the taxi driver for this and we came very close to missing our flight home.

We were charged for two round trip vouchers that we did not need, and would not have paid for if we knew that the transportation would have been provided free of charge. Second, we paid for transportation that was very late (when we arrived) and non-existent (when we left). Third, we had to pay out of pocket for the taxi trip to the airport. We paid twice for a service that we did not even need in the first place and the service? was a source of great inconvenience and aggravation.

Please advise what your intentions are concerning this issue.

Thank you.

Unfortunately, for the first time I booked a flight with Priceline. I purchased the cancellation insurance for each traveler. I have to cancel our trip due to my husband loosing his job. I had no problem cancelling the hotel with Expedia but Priceline says that I had to call AIG. AIG is the insurance company that carried the insurance. I was informed that cancellations were not for business or pleasure. WHAT! What else is there. I was told that it was only for such things as a death, or natural disaster. That is obsurd.

This is the most expensive trip that we have ever planned for our 20th anniversary. We planned on going to Bermuda. It is bad enough that we cannot go due to my husband loosing his job but to be told that we cannot get our money back is just wrong. Our trip was for May 1, 2009. I am giving more than enough time to cancel. I will be calling my credit card company tomorrow to dispute the charge and hope that I have better luck with them than I am having with either Priceline or AIG.

I understand policies, but I was led to believe that I was paying @29.00 per person to protect us in case we could not take the trip, which is the case. I am sure that I am not the only one to be discusted with the customer service at both Priceline and AIG. If yuou can help me in any way I would appreciate it, otherwise wish me luck.

With my husband loosing his job, we can not afford to pay $820.00 for airline tickets that we can not use. He works in the Auto industry and that industry is not expected to pick up for quit a while. With onlyh one income it will be hard to pay on another credit card woth an $820.00 balance. Not to mention that it will be a painful reminder that we can not even take the trip but have to pay for the flight anyway.

When using Priceline, be aware the acceptance is only good on their side. The process takes quite a bit of time because they will need you to say yes numerous times to confirm all of your informtion including the price. In the process of accepting a vacation package from them and after already confirming the cost, the price went up twice during the final conversation. I asked repeatedly to talk to a supervisor. Supposedly you can only speak to one if you have an accepted offer. This is the worst kind of customer service I have ever encountered.

Representatives are taught a few responses to questions such as such as mine, How could the cost go up when I had already accepted the cost? They will repeat the same answers over and over. I did not, thank goodness after reading the numerous complaints on this website, end up using Priceline. I did email their customer service. I received the same email answer to my question twice, once obviously from someone who could not write proper English.

They did put into an email that they did not charge my card. I do dislike, however, that they did get my credit card # in the process.

This holiday season (2008), I made a rental car reservation through priceline.com under the much touted "Name Your Price" service. I have seen Priceline ads where it specifically bills itself as having "no Priceline cancellation or change fees." My situation did not prove them wrong, when I needed to change my pick up day on the rental, they in fact did not charge me any cancellation or change fees--they simply refused to cancel or change it, thus causing me to logged in as a no-show with the car rental agency and to lose my entire prepayment of $330, which had been collected by Priceline. I called easily a dozen Priceline people, from frontline customer service agents to phone supervisors; was told there were no "management supervisors" and management did not talk to customers. When I found the number for management anyway, the office of the VP of customer services and the office of investor relations and PR, I was told too bad, so sad.

I tried to explain that I had both a personal and a work emergency that I was not just lightly asking for the change. I was not asking for a major change, i.e. I wanted the car rental company notified that I would be picking up the car several days late on a two week rental. The car company was willing to shift the pickup date, but was being blocked by Priceline! I was not asking for a refund for the unused dates. I did not ask for an extension. I offered to pay for the change. I offered to pay a higher rate for the car. Nothing. I either picked it up or lost my money. I couldn't even send a family member to pick it up. It was as if they just didn't care whether I lost my money or not. I don't know too many people who can afford to just toss $330 down the drain.

Apparently this unmovable position only applies to Priceline's Name Your Price? service. This is misleading because they do make changes if a seat or a hotel room is available on other types of reservations. Their explanation was that their "Name Your Price" is so low that they just have to be totally rigid to be able to offer it. Not true. I was informed by the car rental company that Hotwire offers the same level of prices without the limitations. It is Pricelines decision and policy to rob customers of their money if their plans change under the "Name Your Price" service. They admitted, after a number of phone calls, that they were physically able to change reservations, but they refused to do so. It is for their convenience and their policy, nothing else. In this age of computers, a few strokes on a keyboard changes a date.

Now, if they wanted to charge for that, then that would have been understandable and their right to cover their costs and to ask for money if what I was requesting required a higher rental rate. This draconian lack of concern and lack of ANY options, except of course, to not have any emergencies, is unacceptable. If they want to do business that way, then at least the consumer has a right to be completely and clearly warned. Priceline said that it was in the "online contract." First of all, when is the last time anyone read every line of the fine print an online contract attached to an online purchase for a car rental or airline ticket? This is a cowards answer. Businesses have not been able to hide behind fine print for years. Priceline's policy is so out of sync with the industry standard that I believe that a clear, readable, and specific warning and a separate "I accept" button should be required for this Name Your Price? service if it is this easy to lose all your money. Where else, and in what other industry is a company allowed to expose a customer to total loss on a regular basis without a clear disclaimer of total loss?

I went back to the "Name Your Price" page on the website and for one thing it said that if you had to change Name Your Price? reservations due to flight conditions, they would change them upon verification, which implies that in some circumstances, reservations can be changed, and by this, customers are lead to believe that reservations can be changed. Also, on the phone, they kept asking me if I had a medical emergency, which again implied that Priceline could change a reservation if it wanted to. Nowhere in its high-pitched noisy promotion does Priceline say "before you click Name Your Price, be aware that you could lose ALL your money on this deal" even on the smallest change request if something happens and you can't travel EXACTLY as planned. I have been traveling for over almost 40 years and even during their most arrogant and at their most uncooperative periods, airlines , hotels or rental agencies never made it impossible to change anything at ANY price. Priceline potential customers need to be aware of this potential for total loss.

I attended a meeting in Chicago from December 15-19, 2008. Heavy snow cancelled my return flight on Dec. 19. Priceline re-booked the flight four days later telling me there were no seats available earlier. In fact there were seats but Priceline supervisors would not book the flight earlier. I finally did get an earlier departure time from the airline and a waver code to prevent additional charges. Priceline however charged my credit card an additional $200 and refused to use the waver from the airline. The Customer Service at Priceline was horrible, slow and could have cared less. They were informed that additional heavy snow was on the way. One woman said That's not my problem. I wish there were some recourse I could take against Priceline.

I'm a professional musician. I lost hundreds of dollars because priceline would not work with the airline to get a flight for me. I was booked to play holiday gigs and missed them all. (four in all at $500 each). It was bad enough to be delayed by the weather. It was further distressing to be degraded and ignored by Priceline. They refused to work with Airtran to expedite a departure when seats were available. Airtran explained that because the ticket was originally booked with Priceline, they could not re-book my flight. Priceline had to do it. Priceline refused until I fought. They truly could have cared less!!! NEVER NEVER AGAIN....Priceline is the worst! I would love to sue them!!!

I purchased a rental car on priceline.com on 8/20/08 the price was $313.38 for Houston,Tx. The day before I was supposed to fly out hurricane Ike hit Houston therefore I was unable to go. As I was going through my paper work for the insurance for my trip I had discovered I rented the car, I was shocked that I had forgotten the charge on my credit card. With all the stress I have been under with my brother, husband and myself I neglected to call priceline until sometime in Nov. 2008 after I discovered the charge.

I called price line and was told they do not do refunds. We live on a very tight income and this amount on my charge card just makes it harder to pay off and pay our other bills. It has been very hard on me because of the stress. I am unable to see the Dr. about my knee repacement because I have no insurance and can't afford to make any more charges on my charge card. When I talked to the girl at priceline she was rude to me and told me to go on-line and make a complaint to the corporate office I tried but was not very successful getting to the corporate office. That is when I discovered you. I want to thank you for your time

Priceline travel service has decided to use an old credit card long gone from my profile . I do not use that card for my travel expenses as I use another card which I receive better travel benefits from . I had to waste two hours of waiting to speak to someone who told me my profile showed the current card I would like to use . However the card statement came today and the priceline have charged my old card again . I travel every month and advocated priceline quite a bit , no more ! You would think they would attempt to solve this considering how much I have spent with them . I will use hotwire exclusively if priceline refuse to help....

Last year, I had bought a couple airline tickets for my wife and I to go to Paris with Priceline. Our departure date was May 22, 2008 and we would arrive back in New York on May 29, 2008. During the early part of May 2008, I got notice from my job that I needed to be in the office and I needed to cancel my vacation to Paris. I called up Priceline and they in turn spoke with Air India (the tickets that we booked was with Air India Airlines). Priceline eventually came to the conclusion that we could get the credit for the tickets as long as we book within a year of our original departure date, which would be May 22, 2009. So, I sent back our paper airlines tickets we received to Priceline under the impression that we would have the credit of our airline tickets.

Fast forward to last week (last week of November 2008) and I tried to book another vacation for my wife and I to go to Paris and found out that Air India no longer flies to Paris, France. I in turn call up Priceline and they told me that I have to book my ticket with Air India. So I then call up Air India again and they tell me that they don't fly to Paris, but I can get the credit of my ticket from Priceline because that is who I paid my money to. Apparently what are India is saying is that since I returned my tickets, Priceline owes me the credit of my airline tickets. I've tried to call up Priceline on many occasions to call and book another vacation, but they keep saying that I have to book with Air India, but Air India no longer goes to Paris. Priceline keeps saying that if I don't book with Air India, then I will lose my money, however Air India is telling me that Priceline has my money and that they are able to book me on another airline carrier if they wanted to.

Priceline has the ability to credit me back my money because it is that company that I paid my money to. If they keep giving me the run around, I will be losing $1400.00. I don't want my money back, I just want to use that money I already paid to Priceline to book another vacation. Fourteen hundred is too much money to waste especially since the economy is doing so poorly. Please help resolve this issue. Thank you.

I booked a roundtrip flight on Delta through Priceline for February 2009 to Tampa, Fl. I recently had to cancel the flight in the beginning of December 2008 and when I tried to call Priceline all I got was an automated voice. After getting very frustrated of not being able to speak with a live person, I called Delta direct and told them I had to cancel my reservation. They informed me there was a 150.00 cancellation fee and the balance of 90.00 would be credited to me towards another flight up until August 31, 2009. I asked them why I was being charged so much for canceling 2 months in advance and they said because I went through Priceline. I can not understand why I am being charged 3/4 of my airline ticket as a cancellation fee with 2 months notice of cancellation.

I finally got through to Priceline that evening and spoke with their so called customer service rep and all she could do was say I'm sorry but that is Delta's rules. I told her that's funny because Delta says the same about them. So who is lying here? She turned me over to customer relations and they proceeded to tell me that they had a 100.00 plus 30.00 cancellation fee. So the bottom line is either way I'm screwed out of my money.

Priceline falsely advertises to their customers and they do not advise the customer up front that they will be charged 3/4 of their fee for cancelling. This is not right and something needs to be done to stop them from abusing their customers. No wonder they can offer cheaper rates when they rip their customers off and could careless. William Shatner should be ashamed of himself for advertising for them and standing behind their name. Unless maybe he is a crook just like them and they are all reaping from others loss. I work hard for my money and I don't appreciate someone stealing it from me for their own greed. I will make a point of letting everyone I know and come in contact with about Priceline.com and they way they do business.

I am $240.00 poorer.

After booking a flight from New York to Seattle on Priceline, I called to change my return flight to the following day, to accommodate an unforeseen schedule change. I was forced to go through their phone tree, which involves listening to the entire itinerary several times over and typing in the itinerary number and phone # (to no avail of course, as the agents made me repeat that info). This took about an hour, but at the end I got my schedule change. Or so I thought. The agent, for reasons best know to herself, decided that I should call back to verify, and sent an email late that day to let me know. I had to go through the entire phone tree ptocess, only to find that by now, the ticket price had increased $200. Of course, they refused to cover the difference in price, or even waive their $30 fee.

Note to everyone: DO NOT EVER use Priceline!!!! I usually go with Expedia or Orbitz. I thought I would give these people a try, but clearly that was a terrible idea.

I made a reservation for a hotel stay in Ft. Smith AK from 11/21 - 11/25/08. The published rate on their website was $50.00 I made the reservation through Priceline and paid a $17.04 customer service fee. At the time of reservation I requested an email confirmation.

Two days later I did not receive the confirmation and contacted Priceline again - dealt with an automated system and requested the email confirmation. Upon receipt of same, I notice the rate was now $69.95. I immediately contact Priceline and after 2 hours on the phone I spoke with a supervisor who informed me that she would make the corrections.

Upon checking in, I was charged the $69.95 and told by the hotel that their STANDARD rack room rate was $69.95. Called Priceline again - no one got back to me. I called Priceline again today and after beinf transferred 3 times, I was told that they would not refund the processing fee. They did not honor their published on-line rate or refund my customer service fee.

BUYER BEWARE! You are not protected when using this service.

I booked a flight into Ft. Lauderdale, Florida with 6-day stay, and a flight out of TAMPA, Florida. I also booked a rental car at the same time. My flight was just as quoted and promised, and when I landed in Lauderdale I picked up my rental car. I was told by the rental agent that I was expected to return the car 6 days later, BACK AT FT. LAUDERDALE! I explained that I would be flying out of Tampa, on the other side of the state, and wouldn't be anywhere near Ft. Lauderdale on the return date.

Apparently Priceline arranged the rental car from Lauderdale to Lauderdale, EVEN THOUGH THEY BOOKED THE FLIGHT, ALSO. Are these people complete morons? And how do you get satisfaction from a company that doesn't seem to care?

The rental car company (AVIS, but that's another complaint) charged me an ADDITIONAL $895 when I returned the car. My wife was so upset for the 4 days we were arguing with priceline and avis that she made herself physically ill during our vacation. We lost valuable vacation time, phone time, money, and trust in both businesses. This shouldn't be allowed to happen to anyone.

I purchased a round trip, not stop ticket from Lax/San Jose costa Rica. They changed the return flight to go to New York city, then to LAX. My first complaint is that i paid for a non stop flight, when cheaper flights were available. Now I am flying 6 hours longer by stopping in New York. This is ridiculous.

My second complaint is that we made the flight in order to be at work on Sunday and now I can't make that committment. I do not have addtitional vacation days. Absolutely unacceptable because I am not receiving what i paid for - a non stop flight and I will now not be able to work. Can you help me. I want a full refund if I have to fly to New York

Economically, I could have booked cheaper flights with one stop in a latin american country for 45 minutes and flown into LAX an hour later that the non stop flight. Also missing work without pay.

We booked a hotel room through Priceline last week to be with family. We just so happened to contact the hotel in advance to make sure (been there before) that the room was still open and that we weren't going to drive 14 hours to no hotel room. The hotel in question (Wichita Falls Best Western) said that they had the room, but not what we asked for nor what we agreed to. They were rude and told us to contact Priceline.

Upon calling Priceline, and going for almost an hour, they basically said we were stuck with what we got. Oh...and I didn't mention that we had purchased the $20 cancellation insurance that Priceline said wouldn't matter. If we cancelled, we still had to pay the full amount, regardless. So why did we pay it? They refused to acknowledge that they were at fault, that they weren't going to help...the person on the other end of the phone actually said, tough, we don't care.

Now, I work in the media (radio broadcaster) and have a talk show. Let's just see how many people around the country find out exactly what this band of crooks is all about! Quoting the Priceline rep...Tell whoever you want, it won't affect us at all. We'll see.

I booked a car after booking two tickets to Orlando. I requested a mid size car, but did not get the price I wanted. Finally it came through only to be for a different size car, smaller. I did not realize this at the time.

When I checked our airline itinerary a few days later, the price offered to book the car size at the lower price, (what I had originally asked for) was available. I called customer service and they said it was not available the day I booked the car I asked for a $2/day price adjustment ($28), since it was now posted as available and they said they could not refund the difference or upgrade to the larger size.

I was so annoyed, to think that they could and would not accommodate a customer, when what I had asked for was now available. Since I booked early, I actually paid a penalty. I will never do business with Priceline again. I usually use expedia or orbit, never had one complaint, so I will go back to them. Done deal. Not good customer service at all!

i went to china in sept and before i bought ticket i took flight insurance option because it said if medical problems arrise i was covered to change ticket. While i was in china i ended up with intestinal blockage because of 15 major sergerys i have been through. I called priceline to change ticket because of life threating problem. Was told i just needed an apointment with doctor back home so i complied and made very expensive calls to states to get appointment. I even went to see a chinese doctor and he even said i needed to get home to my doctors. I still have chinese doctors notes to that effect.

Well i called and called priceline that cost international charges because toll free does not apply. Well after 5 diffrent people i talked to after being disconnected a number of times which said no problem getting home sooner. The last person i talked to was so rude i wanted to reach through the phone and grab him by the throat. I was finally denied ticket change even tho i was in very sever pain and getting to doctor would be very much needed to keep from having another sergery. I suffered through so much pain for a couple more weeks. Finally got home and imediately was put in hospital for very sever intestinal blockage. I feel that pricneline should be held responcible for my suffering. I went there to see fiancee and she was so scared i was going to die it really caused problems between us. Now i think priceline should be shut down for not paying up on insurance.

It cost me a great deal of money to stay longer in china and all the phone calls to priceline that ended up a joke. How can they be let get away with this. It also caused great stress on my daughter who in having another baby and son lost time off work trying to help me.

I needed to travel to San Deigo for a job interview. I booked a hotel on priceline for single room. When I got to Best Western Hotel, they gave me a handicapped room. There was nothing in my rental agreement about a handicapped room. I couldn't even take a shower, all they had was that low hanging hand held shower. I was told my Best Western that Priceline booked the room that way. Priceline blames Best Western. Neither one would gave me any satisfaction.

I left the hotel after 5 minutes and had to find other accomodations. Jeffry the president and ceo, along with Ralph, chairman, need to be held accountable for their companies action. I would like to meet the 2 of them face to face, so I plan of exploring my options in small claims court

I had to incurr an additional cost of $100 for a room. I lost value interview prep time. I was so stressed out from this ordeal, I did not preform well at the interview and did not get the job.

I purchase a flight ticket to England and due to a medical problem at work with a co-worker my leave for the trip my supervisor asked me to cancel the trip Nov. 1-Nov. 8 due to short of help. I am the senior lead at NASA. Priceline and USAirways refuses to give me a credit or a refund.

I WILL BE OUT OF 775.14 DOLLARS

I bought a vacation package from Priceline to fly from Orlando Florida to Las Vegas Nevada. During my trip, I received a phone call that a family member was in the hospital and I had to return home. I called the pricelne phone number to change my return flight to an earlier day. In trying to change my return flight, I was transfered 5 times from department to department because no one was able to help me. I finally spoke with a representative who was able to assist me with the transfer. She explained to me that priceline.com would have to charge me a $30 administrative fee along with a $75 transfer fee from the airline on top of the price difference of the flight ($300!).

She found a nonstop flight from Las Vegas to Orlando. I was a bit unsure about the nonstop flight because for this particular airline, there isn't a direct flight from Las Vegas to Orlando. The representative assured me 4 times that this flight was a nonstop flight. I believed the representative and agreed to the transfer.

Later on that day, I decided to contact the airline directly to confirm the reservation. The representative form the airline explained to me that the flight was going to depart Las Vegas, stop in Milwaukee, stop in Baltimore, and finally finish in Orlando. I was extremely upset because this is not the flight that was promised to me by priceline. I contacted them again and spoke to a supervisor and explained my issue. She stated there was nothing they could do because priceline sees the information as nonstop. I explained to that I understood, but I was promised a nonstop flight booked through priceline and any ambiguities between priceline and the airline should be handled by the mentioned parties; not the customer.

The supervisor, deciding to be rude and inconsiderate to my concern, proceed to tell me that I agreed to the terms of the flight. I agreed to a nonstop flight from Las Vegas to Orlando and as it turns out this flight has 2 stops no where near my final destination. Had I have known this flight was going to have that many stops I would not have authorized the transfer. I was misled by the priceline representative. The supervisor proceeded to tell me that there was nothing she could do because they are not responsible for the airline schedule. I disagree. If priceline sell a product with a specific promise, priceline should stand by the product.

I asked to speak to her manager and she said My manager do not speak to customers. They are here for administrative reasons only.? I was floored by that comment. I could not believe that a company that strives on customer satisfaction would allow their supervisors? to depict such comment and disregard to a customers legitimate complaint. I know that business is business. But the life blood of a business is the satisfaction of its customers. Needless to say, I, along with everybody I tell this story to, will be sure to never be a customer to such a company again.

$30 administrative fee, $75 transfer fee, and $300 price difference.

I have tried to call every phone number I could find and all I managed to get is William Shatner and an automated phone system that contains no live operators. Priceline was very eager to take my money and conclude the transaction; they are not so eager to repair foul-ups on their part. I think it's a crime to treat your customers this way!!!

I recently cancelled an air ticket purchased via Priceline.com They said there would be a $100 charge, subtracted from the ticket price refund. However $100 was also debited from my credit card account without my knowledge! And, two weeks later, I am still waiting for the ticket to be refunded. I have tried numerous times to rectify the situation (phone calls and emails, waiting up to an hour on hold etc)and they now say that they will refund my account within 120 business days!! DO NOT USE PRICELINE.com

The financial cost including the growing interest charges from the credit card are infuriating. The time wasted trying to fix the problem was very frustrating. A complete disaster caused by Priceline incompetence