Priceline

I purchased a travel package through Priceline.com - flight, hotel and car. I chose my airline and then when trying to find a hotel, I used the "chat" option to gain assistance. After a few searches, we found an acceptable hotel. I chose a vehicle, then upon checking out, they never showed my airline times saying they would choose an appropriate time. Then, I found out after I purchased that I purchased two unacceptable tickets through an airline that is known to cancel flights. Priceline refused to correct their error, saying I agreed to them finding what they considered to be a "best deal". I will not use Priceline again.

They cancelled my wife and I and acted like we did it ourselves. My wife and I booked a flight to see our son in Cody, Wyoming about three to four weeks ago. This past week, we got an email from Priceline saying that Frontier Airlines no longer flies out of Pittsburgh to Chicago (which was the first leg of our journey). We asked if they could help us with another flight for approximately the same time period since we have hotel reservations and car rental. They said they couldn't. They asked us if we would like to reconsider our cancellation and we said, "We did not cancel it. You did!" There was so much confusion on their part and there was no offer of help either. What would have happened if we cancelled? They would have been upset and we would have paid. Thanks for nothing, Priceline!

Seaworld turned us away, when I presented the itinerary listing my hotel, flight, and event reservations (including Seaworld in Orlando). Seaworld said I needed to present a printed voucher. There was no phone number to call Priceline. I finally got them at the hotel, and they said they could not refund my money, even though I never went in. Their policy is no refunds, regardless of the circumstance. It's bad policy, particularly since they never sent me an email with a link to the voucher. It was not in my inbox, in my junk mail, or up on my server, though I did receive an email three minutes after the supposed email with my itinerary. But it's no link. How outrageous.

I got no response after calling maybe four times to speak with different service people. Their system will not allow a refund. I supposedly initialed that I agree with their terms. (Now do we each read those long lists ever?) So be aware that I consider Priceline a big pain and a company that steals your money and also your pleasure and piece of mind at the same time. Priceline is terrible. Priceline pays no attention to their customers. Priceline has extremely bad customer service. Please tell all your friends about this!

I cannot contact the company, the site does not work for Canadians. Wasted time trying to figure this out.

I tried to purchase a vacation package in the system and didn't go through. I spoke with online support and they said that I won't be charged and asked me to try again. So, I have tried 3 times. Finally, one support told me that the hotel was no longer available. It was the reason why the system couldn't go through. A day later, I noticed that they placed 3 full credit holds on my credit card. Come on, what a joke, I tried to call them, it took 30 minutes to get to a rep and she said I needed to dispute the charges with lowestfare.com. Come on, finally, I spoke to another rep and she helped us to contact my credit card company and released the holds.

Priceline is a scam. I will never try anything with them again. If it happens to you, contact your credit card company and my Discover Card told me that I am in $0 liability in this case since I am not authorizing the charges.

They are the worst third party travel agency. The situation is that we had to change our flight dates and cancel the hotel reservation. But these idiots failed miserably to change anything and, on top of that, charge the new card when giving it to the rep. They are extremely unreliable and then, on top of that, they overcharged me for the changes in our flight. I am very pissed off!

They don't know how to do their job and even someone who claims he's the highest person I can talk to says that he can't do anything for me. I have called them four days straight! Don't waste your time and money by booking with them! And on top of that, they are telling me that I have to wait and listen to recordings of conversations I had with the multiple reps. I am so annoyed.

I tried to purchase flight tickets with Priceline. When I went to book the flight, I was told that Priceline was unable to book my flight. I tried a different card and was also not booked. I checked the statements on both cards and found 3 separate charges on 2 different credit cards! **! I called Priceline and was told by the automated system that my credit card was not charged! I was never able to get to a live person to talk to. I am ** out of my mind.

Priceline, as long as I am alive I will never buy anything from you. I will tell about this encounter to as many people as possible and will complain to every commercial and government body I can find as longs as my heart is beating. You are the worst ever. Oh yeah, by the way, as far as for the credit card charges, you have no chance. I hate you!

Last night, Priceline said there was an error booking my reservation and "your card has not been charged at this time". Today, I see a confirmation in my email and a charge on my credit card. I called customer service, who keeps insisting "We are sorry you missed your reservation. We cannot offer you a refund at this time" even after I tell them that on the website, it showed my credit card won't be charged. They just keep reading the "No refund script" which has nothing to do in this case. I shouldn't have been charged in the first place and they refuse to transfer me to a supervisor. I'm filing with my credit card company!

The worst customer service I have ever experienced - Awful! I believe they are not a serious company. I travel internationally very often and decided to try Priceline.com because of their prices. Huge mistake. I had to reschedule my flight and I not only had to pay the highest penalty I have ever heard of, but also it took me 5 hours of phone calls to be able to rebook it.

I am an owner of a well-kept Days Inn in Durham, NC. A customer has put a very bad review on Priceline and nothing is done about this. I cannot get hold of anyone to speak to. This really hurts our business.

Due to a family emergency, we were not able to go on our trip. Priceline refused to refund the money for a 2 night hotel stay and we attempted to cancel 3 weeks prior to the trip.

I booked some rooms for this year's R&R in July. And I got the insurance in case things changed and it turned out things did change. I live overseas and was trying to book some rooms for vacation and dates have changed. Now I went to get a refund and was told the insurance is only good if there is a death in the family or someone gets sick. What good is that? I want my money back. It is not like it is a last minute change. My Priceline trip number is ** for July 2012. I feel like that trip insurance is a scam and misleading on the website. I had to change the dates of my trip and called the hotel and got a cheaper rate anyway on my own. What a rip off.

I rescued macaws that have gone through abuse and i just watched this horrifying new video of a Blue and Gold macaw blowing up with William ** on the bus. W** is that? That bird didn't need to in that video like that. That is so sick and unnecessary! Boycott Priceline!

I purchased a vacation package for family of 4 (2 adults and 2 children) through Priceline, and realized I could have saved more money by booking the airline and hotel separately with them. I called customer service to refund the difference, but the only thing they did was email me their policy and a coupon. I strongly feel this is misleading consumers with false advertisement.

I could not use my Priceline car rental in Chicago because of flight cancellation due to snowstorm. Priceline did not refund my money.

Having been unsuccessful in a bid for airline tickets with Priceline.com, I then found a great airline rate on another website. However, because Priceline had a hold on my credit card funds, I was unable to make the purchase therefore missing out on both avenues to tickets. Then calling to speak with a live person at Priceline proved impossible, but a recording each of the several times and at each of the several 800 numbers I found after searching several different websites. Each time, they said my credit card had not been charged. My card may not be charged, but why the hold on my funds? Why would it be impossible to speak with a live person at a place of business. This needs to be stopped.

Priceline booked my hotel for 3 nights, instead of 2, for an additional cost of $125. I called customer service, who would not reimburse me, but were rude as well. Despite having used Priceline for many trips previously, I will never use them again. Instead, I will book with a competing online service.

Deceptive marketing. Booking a room in Kansas City. I wanted to stay within walking distance of Crowne Center Mall. The area selection on Priceline was for Crown Center; however, the hotel was over a mile from the mall. When I called Priceline they kept stating it was within the map area. While that is true, they should not list the area as Crowne Center, just stay area #2. Then I would have taken a closer look at the selected area. So while I had had some culpability, their site is deceptive and misleading and requires a review of the fine print! Priceline is a bad faith business!

I booked my flight out of National, since I live right next to it, and went there this morning to fly out, only to realize that Priceline had booked me out of Dulles. The airline would not let me rebook through them, and made me go back through Priceline. When I called them, their customer service said that their computer system was down, and they could not do anything for me, until it came back up. After about an hour, I was able to get through, and they finally told me they couldn't rebook or refund.

The problem with Priceline is that you pay for the ticket before you know what your itinerary is. I did not expect my itinerary to fly from a different location that I did not select. At the very least, they could offer me a refund, since their system was down, and the computer did not give me the departure location I selected. If I could have re-booked in the morning, it would still have been worth it to fly to Salt Lake. Losing half of the day made the trip not worth it, because I was expecting at least 3 days out there.

The customer service at Priceline is meant to be a wall to make you give up, as I spent about 2 hours trying to get to them online and on the phone (talking to 4 different people). I did not, and will not, and am contesting these charges. If they had at least allowed me to rebook or refund, I would use them again, but now I won't.

My husband and I were trying to book a hotel on Priceline.com. Upon entering our payment, our card was rejected and we were told that nothing had been charged and a reservation was not made, which we found odd because that account had plenty of money in it. We tried to make the reservation 3 times and all 3 times, it did not go through. We called the motel an hour later and were told a reservation was not made. Two days later, there was a charge on our acct for $99.01. we never received a confirmation email. Priceline refuses to refund our money. Upon arguing with a rep on the phone, I was told that there was no supervisor to speak to and all sales are final. But we were told 3 times on the site that a sale was not made. Their business practices are poor.

I was bidding for a Downtown Phoenix 4 star hotel. Before bidding, I made sure to check which nearby areas had 4 star hotels. After my initial bid was declined, Priceline encourages you to add another area and rebid. I rebid and added areas where I knew there were no 4 star hotels and continued to insist on a 4 star hotel. Therefore, I knew that Downtown Phoenix would be the only area I would receive a 4 star hotel as I increased my bid. To my surprise, I received a hotel in Phoenix North, where Priceline indicates the highest hotel ranking is 2.5 stars! I called Priceline only to be told they cannot give me a refund. Watch out! Don't trust the hotel star ratings on their hotel maps!

I had never used Priceline's website before. I was checking on prices through the website the bidding part and did not realize I had actually booked a reservation. I immediately called both the hotel /airline; they said they could not cancel it on their end or they would but I had to call Priceline back. I called and spoke to a Gio and another customer service agent in which they are telling me they can not refund my money even though the transaction is still pending through my bank and the airline does not have my information yet on their end. This was not to be an actual booking and now I have to go through my bank to dispute the charges. I will never go on this site again.

I made a reservation in September 2011 for a Starwood Property located in Ft. Lauderdale, FL (beach location) for the December 2011 holiday season. I made the reservation through Starwood's agent Priceline for December 19th through December 25th. The property was listed as a four star property on the website of Priceline.

When I arrived, The Sheraton was an old rundown dirty hotel and Sheraton informed me that they were only a 3 star property and refused to refund my money in full immediately. I contacted Priceline and was directed back to The Sheraton at Ft Lauderdale Beach. This was a circle for two days back and forth, this policy that policy, no refunds or cancellations.

I contacted the Manager at Sheraton (Amy), the Priceline help line and the customer service corporate office at Starwood and no one was willing to help me. Starwood and The Sheraton in concert with Priceline was able to review all the documentation and confirm this reservation was clearly misrepresented as a four star by Priceline yet advertised by The Sheraton as a three star hotel on their corporate website. All the parties listed above refused to help. I was given a partial refund after two days and over 200 minutes on the cell phone. I had to find another hotel and move my family further disrupting my trip plus the added expense of a last minute reservation.

I request a full refund and a free 7 days booking for my family's use at any Starwood Property in the USA. This reservation was for 7 days over the Holidays and completely destroyed my holiday trip with my family. I am a disabled American Veteran and have little money to spend and only get very limited trips with my family. I just ask that Priceline step up and correct this injustice.

January 12, 2012: Mr. Jeffrey H. Boyd, President/CEO, 800 Connecticut Avenue Norwalk, CT 06854.

I am writing to you after an exhaustive correspondence with your customer service representatives. There is something wrong with the way Priceline conducts its online business, which is why I am bring it to your attention.

I've attached the various correspondences between the customer service representatives and myself, to illustrate the frustrating process in trying to clear things up. Apparently, the representatives are hiding behind generic guidelines when dealing with the public. They failed to investigate my claims thoroughly, and simply thought that I would go away. Their last mistake. I believe that the online reservation process leaves something to be desired. Here is my situation:

I reserved a minivan on October 26th, 2011 (for a PHX rental on 12/16th) through Priceline and received a confirmation of $59.00 per day for 3 days. It also said that there will be extra taxes and fees, but no mention of the amount. When I received my American Express bill, it had an amount of $372.34.

3 days X $59.00 = $177.00

Which means that the fees would be $195.34? I don't think so. My reservation was for a pick up rental on Friday, Dec. 16th at 1:30pm and drop off on Monday, Dec. 19th at 2:30pm.

Since my flight was delayed, I picked up the auto on 12/16, 7:59pm and dropped off Dec. 19th, 4:40pm which is 3 days. The customer representatives recently informed me that I was charged for 4 days, since they charge in 24 hour lots only (?). That doesn't make sense. The auto rental companies charge the time of pick up and drop off. Why does Priceline charge differently in time?

The bottom-line is that the bill should have been $225.51. Why am I being charged $372.34or $146.83 more? It doesn't add up.

As evidenced by the attached documentation, the customer service representatives hid behind the so called company policies. Again they failed to give me a breakdown on taxes, fees, etc. on the initial reservation and they still won't or cant give the breakdown now.

Does this sound fair to you, Mr. Boyd? Would you please have someone research this matter, because I feel taken advantage of in this transaction. If some of your policies are as stated by your representatives, then Priceline might be seen as a greedy corporate entity, and not the marketing friend of the public offering name your price discounts.

I trust that this matter will be taken in seriousness, since I am waiting for your response before going to a few media friends of mine, as well as some consumer protection advocates. Truth in advertising will be the key here, including abusive big corporate practices.

They charged me for a reservation I did not want or win. I lost $283.

Priceline email ad sent on 1/18/2012 read "All fleets on sale! Winter cruise event, 2 for 1 fares, free air credit, and more." So, I clicked the link and it led to cruises but no 2 for 1 or free air. I chatted and they suggested I call customer service. The person on the line took 20 minutes to find the "free air" which was a credit of $100 for select cruises and only for one person per state room.

And the cruise line (Royal Caribbean) charges $15 per person ($30) to book the air fare. So instead of "free air", it is $70 off for one person air. I just want them to be honest. So, I asked customer service to register a complaint. They said "Okay, I'll send this to them, but marketing does what marketing does." "What does marketing do?" I asked. Well, if it's not a lie, it's misleading at least. And they wasted half an hour of my time at least to find out.

I made a hotel reservation for 8 months from now, through Penn Station Hotels, which I learned is Priceline, and then found I needed to move the reservation by one day. They would not move, nor cancel the reservation.I had prepaid in the amount of $451.48! Do not use this website for any reason, as you are locked in. No changes can be made for any reason, even 8 months out.

I booked/bid for a hotel room for $80.00. They gave me Zona Hotel and Suites in Scottsdale. The bill was to total $87.82. I saw reviews about this on their website where people complained to them that there is an add-on for a resort fee on top of this. I e-mailed them about this and there's no response. I called the hotel and learned it is a $15 fee. Priceline knew this yet continues to give this when you bid.

Therefore, the room is not what it is supposed to be. In this case it would be $70 plus $15 plus tax. Their customer relations department said that they have in their contract that incidentals could be charged by the hotel. This is not an incidental that a customer can choose. This is a fee that is part of all their room whether you avail of it or not. This is dishonest because they are aware of this and those who bid do not have a choice.

I wanted to book a hotel for 3 nights at the Universal Studios Park in Orlando and did some investigation into hotels in the area for rates. I saw hotels online and on Priceline's own page, such as, the Crowne Plaza Universal Orlando for $109 per night. Since this was our anniversary, I wanted a more luxurious hotel like the hotels in the area (Lowes Royal Pacific, $216; Hard Rock Hotel, $246; and Loews Portofino Bay, $269) that averaged $244 per night.

Having never used Priceline before, I decided to try Priceline's "Name Your Own Price" bidding service for a "deeper discount" and to "save up to 60% on hotels". Once I clicked on the "bid" button, I was taken to a credit card authorization page that stated "no refunds" and in order to use the service I had to provide this information first. So I did. If I could get a luxury hotel room for 60% off, I was willing to try. After all, it said if they couldn't get my offering price, my card wouldn't be charged. Sounded reasonable. The next page was a 3-step process.

Step 1: They provided me with a listing of areas to choose from. I chose "Universal Orlando Resort Area."

Step 2: They allowed me to choose the star level for the best hotel. Knowing that the hotels I was interested in was considered a 4-star deluxe hotel, I chose this.

Step 3: They allow you to name your own price. In a box next to it, it showed that the average price per night was $244 which fell in line with the advertisements I had seen online for these 3 hotels. Being that they said they could save you up to 60%, I figured $115 per night would be reasonable and placed the bid.

I then got an animated page showing that it was "negotiating" for a few seconds then I was directed to a confirmation page showing that my "hotel deal" was in the bag. I had been booked at the Crowne Plaza Universal Orlando for $115 a night--$6 more than what the hotel and Priceline's own website was offering the room for! I had fallen for a "bait-n-switch" scam and was furious. I called Priceline's customer service. After much discussion and "research" into the advertised price, they finally agreed that the hotel's price was $109 per night. It was on their own website so they couldn't argue. They stated there were no refunds and that they couldn't do anything other than match the price the hotel was offering with their "best price guarantee."

I stated that the price was only part of the problem. I told them that when I placed the bid, I was expecting a 4-star deluxe room with an average price of $244 per night or my credit card wouldn't be charged. If I wanted to pay $109 per night for a room at the Crowne Plaza, I would have called the hotel and booked the room myself. They stated that all sales are final and no refunds would be issued. I asked to speak to a supervisor.

I spoke to Michael (last name was refused). After listening to my complaint, he reiterated that there was nothing they could do other than the "best price guarantee" which was to meet the $109 price at the Crowne Plaza. I said that I had also been charged taxes based on the $115 rate and asked if that charge would be reduced as well. The answer was no; but as part of the "guarantee" they would give me an additional $25 off the total bill. Other than that, there was nothing I or they could do. I asked to speak to his supervisor.

His supervisor is a woman named Lisa **, Senior Vice President of Customer Relations. According to Michael, this person is unreachable by phone but I could mail her a letter. Which I did and I'm still waiting for a response. Had I known that Priceline was going to be "negotiating" with hotels whose "advertised" prices (without negotiation) were less than half the average $244 price they showed, I would have never placed the bid. Had I known that they were going to accept bids from any hotel within an 8 mile radius regardless of their average advertised room price (at a higher rate than advertised) rather than "not charge my credit card" as they had stated, I would have never placed the bid.

These are deceptive practices and there are laws against them. Someone needs to stop companies like Priceline from getting away with these actions and ripping off the public. The deception isn't the "lowest price" issue. The deception is the claim of selling you one thing based on "negotiation" (a $244 deluxe room) and getting another (a standard advertised $109 room for $115).

Priceline sold me travel insurance with travel interruption coverage. I experience an interruption due to weather on 1/6/2012. My flight from Charlotte to Pensacola was cancelled while I was on the flight in Charlotte. The insurance company said this was not a covered interruption. Other insurance companies would have covered the hotel expenses incurred due to weather delays as this was a reasonable expectation of trip interruption coverage.

Priceline would not provide me with their insurance agent license number for the State of Ohio. Ohio is the state where they sold me the flight and insurance from Cleveland to Pensacola with a connection in Charlotte. I can only assume that they are in violation of the Ohio revised code and are willfully committing insurance fraud.