I booked a room for 3 nights. I needed to check out early, only staying 2 nights. But they would not let me cancel the third night and they said I would still have to pay full price for it.Called customer service with no results.
Consumer Complaints & Reviews
I had scheduled an excursion to the Rio Camuy Cave Park and Observatory for 8/24/11. The excursion was cancelled due to Hurricane Irene. I was told by the tour company that I had to go through Priceline to get a refund because I had booked through them.
When I called the day after I returned home, I got a voicemail instructing customers to use the website due to large call volume. I submitted a request for a refund via email and heard no response. When I later called to request a refund, I was told that the cancelled trip was nonrefundable, even though it was cancelled through no fault of my own. Others who had booked the same trip but not through Priceline got a refund, and I had purchased trip protection.
They have now informed me that they have to "research" what happened and get back to me.
I booked a hotel room and found out 3 days later that I could not use the room. It was at that time that I found that I could not cancel the room and will be charged $142.00. They did not make this clear before I booked the room.
I purchased a round-trip ticket to Chicago, leaving on 9/21/11 and returning on 9/25/211.
My husband has been ill since July and is awaiting surgery after tests performed. Surgery is pending for mid-September. Therefore, my business trip needs to be cancelled.
I purchased the trip protection just in case this happened. Priceline tells me today I have to pay $150 to cancel the ticket regardless of trip protection. I'm livid!
On August 30, 2011, I called Priceline concerning changes I needed to make to Trip Number **. My son's vacation had been cancelled on short notice by the organization he works for and he would not be able to make it to the trip.
The Priceline's employee I spoke with strongly suggested I talk with Finnair about the changes I needed to make on the flight tickets. The phone number that the employee gave me was for a phone pornographic service. I had to go to the Finnair web site to get the correct phone number. Finnair told me that only Priceline could make the requested changes to the tickets and there would be a $250 charge per ticket. I made several phone calls to both parties trying to iron out the problems and finally got tired of dealing with the runaround I was receiving from both Priceline and Finnair.
On September 2, 2011, I again attempted to make the requested flight changes. I was told by Sonia at Finnair that the changes could be made based on the tickets I had already purchased. Sonia again told me that Priceline had to make the changes as Finnair could not since the tickets were bought through a travel agency. At the time of this phone call, I verified with Sonia that the new arrangements were possible as all the flights were still available for booking.
I called Priceline and spoke with Jose **. I was told that the flights I was trying to change to were not available. I told Jose ** that I had the Priceline web site up on my computer and that it clearly showed all the flights were available as well as several alternates. He again stated that the flights were unavailable and put me on hold to check on ones that were available. Approximately ten minutes later, Jose** took me off hold, went through a long list of flights that were available, and told me that it would cost me nearly $8000 to make the changes. I told him that the flights I talked about were available and the cost was in the $840 per ticket range. He strongly suggested that I call Finnair to get the changes in the tickets made, which in his words would avoid me having to pay Priceline $30 per ticket for the changes. Jose ** gave me the pornography service phone number, telling me it was Finnairs contact phone number. He stated emphatically that Finnair could make the changes and I hung up in disgust.
I called Finnair and received the same information concerning the flights from Sonia. Again, I was told that only Priceline could make the changes. As I did during our first conversation, I verified that the flights were available. The Finnair website actually had ten packages that met the flight requirements. Sonia told me to contact Priceline and that if they have a problem, they could contact Finnair customer service to get set on the right path. Sonia told me that Finnair customer service would tell Priceline that they could make the changes and it was their responsibility.
I contacted Priceline and spoke with Mary Joyce **. I was given the same runaround as I received with Jose **. Again, flights were not available and they could not see what I was looking at on the Priceline website. It should be noted, at this time, that no changes were made to the ten (10) Priceline flights on Finnair that met all the requirements throughout all of my conversations with the Priceline customer service members on September 2, 2011.
Mary Joyce ** told me that Finnair could make the changes and provided me with the phone number for the pornographic service. I told Mary Joyce ** that I wanted to speak with her manager and she put me on hold. When she came back on line, she went through the same runaround and suggested that I contact Finnair directly to make the changes. I was never put in contact with her manager.
I called Finnair and spoke with Sonia. She told me again that it was Priceline's responsibility to make the ticket changes and that Finnair could not because they were bought through a travel agency. Sonia told me that Finnair could make the changes if Priceline gave them permission. I also verified that all the various flight packages were still available. The flight packages I was looking at cost $826 and $850 USD. Sonia also strongly suggested that I stay on the line while Priceline calls Finnair and be included in all the conversations concerning the tickets.
I called Priceline and without preamble immediately asked to speak to the manager. While waiting for the manager to come to the phone, I was disconnected. The Priceline's credit the manager called back and left a message and phone number where I could contact him. I called Priceline back and spoke with Alberto **. Mr. Alberto ** proceeded to give me the same runaround as did by his two predecessors. Early on it became apparent that Mr. Alberto ** was looking at the same information concerning the flights I was looking at on Priceline.com and telling me that the flights were not available. He was quoting times and stopovers from the flight packages from Priceline I had up on my computer screen. It is amazingly insulting to be told about the flights I am looking at and in the same breath to be told that they do not exist. At that point, I told him I wanted him to contact Finnair with me on the line during the call and tell them they were being given permission to make the needed changes to the tickets. He told me that he was going to put me on hold for two minutes while he put through a line to Sonia at Finnair. I was on hold for ten minutes or more and when he came back on line, he gave me some static about flights and I said I wanted to talk about this with Finnair on the line as I had previously requested. Amazingly, with a click, we were immediately in a three way conversation. It would appear that Sonia had been waiting on hold should such an eventuality occur.
Our three way conversation resulted in the following: Tickets that Finnair has advertised as costing $826 to $850 were now costing $135 more per ticket. The fact that it would cost an additional $250 to make the change was irrelevant. Priceline told me that they would be waving the $30 service charge for making the change. The total cost to make the changes to both tickets would be $770. When this was all stated, then Sonia told Mr. Alberto ** that he would have to contact the Finnair business office to make the changes. This was in direct contradiction to what Sonia had previously told me. Sonia told me that she could make the changes. Mr. Alberto ** put me on hold to contact the Finnair business office. I was on hold for more than 15 minutes and when he came back on line he told me that the business office was closed for the weekend and the changes could not be made until Monday.
I have done nothing wrong. My son was told two days after I made the flight arrangements that as web administrator for a very large sports catalog/store company, he would have to be available while IT server hardware and software were installed to make their PCI compliant by October 21, 2011. I made all these requests in a very timely manner and out of respect for your organizations.
I have received the runaround and been lied to without compunction by both Priceline and Finnair. I have been given a phone number to contact Finnair that in reality put me in contact with a phone pornography service. If any of those phone calls show up on my phone bill, I will be in contact with Priceline concerning reimbursement for the costs incurred. The e-mail sent to me by Priceline.com after the first phone call I made to you concerning these changes also contains the same pornographic service phone number as the contact point for Finnair.
I have spoken with a friend of mine who is a lawyer and she made a few suggestions. She suggested I try to iron out our differences before I retain a lawyer to represent me in any future dealing with Priceline and Finnair.
To this end I have included copies of the Priceline e-mail contact information I received after each phone conversation with the customer service. This is in regard to who I spoke with in customer service at Priceline.
Five minutes after I reserved two rooms through Priceline, my husband told me he lost his job. I contacted Priceline immediately, but they would not cancel the reservation. I did purchase BerkelyCare, an insurance offered by Priceline. I filed a claim with them and they denied it, because my husband's termination was before the reservation date. I feel helpless and don't know where to turn.
I cancelled my hotel to Arlington, Texas by accident and I called so they could fix the problem. I called the 1-800 number and it took me awhile to speak to someone. They told me that they couldn't help me and that they will charge me for one night stay. I can't even stay there but they are charging me $49.00 for the cancellation fee. Price line is a rip off.
On 8/19/03 I booked a Flight on priceline.com for a total cost of $400.50 from San Diego, CA to Hartford, CT. My mother was dying. My price was accepted, and charged to my credit card. I was to arrive in Hartford, CT (BDL) 10:53PM on US Airways on 8/23. My brother called from Massachusetts, and told me to get home now, my mother isn't going to make it till Saturday 8/23. I tried to get a date for 8/21/03 on priceline.com. Priceline does not do any changes, etc.
I booked a flight on 8/21, as my brother called and told me my mother died. I booked at Southwest and got home on 8/21/03 they day she died. Priceline will not give me any breaks, or credit, I even have a copy of the death certificate. I pleaded with them, and they just offered condolence and said they can't compensate at all. I just want to get some kind of credit for my trip I could not take because I had to get home earlier. I have now paid for two round trips tickets. Southwest was great, but Priceline refuses to do anything.
I booked a flight on 8/21, as my brother called and told me my mother died. I booked at Southwest and got home on 8/21/03 they day she died. Priceline will not give me any breaks, or credit, I even have a copy of the death certificate. I pleaded with them, and they just offered condolence and said they can't compensate at all. I just want to get some kind of credit for my trip I could not take because I had to get home earlier. I have now paid for two round trips tickets. Southwest was great, but Priceline refuses to do anything.
I had to pay for a trip I couldn't possibly take, my mother was actually buried the day I was to arrive through US Air (priceline) on 8/23/03. I can't afford to pay for two flights. I am exrememly distraught and stressed over this.
Due to a death in the family, I was unable to use my airline tickets purchased on Priceline. I contacted the company's customer service link immediately to inform that I would be attending a funeral and to request a refund of my tickets. I received an autoresponse message telling me that someone would be in touch within three days. When I returned from the funeral, I phoned customer service and spoke to an extremely rude woman who informed me that I would not receive a refund because I did not cancel my reservation (I did) and because my relative did not meet the guidelines of immediate family. Although I might have left matters there, the extreme lack of tact or kindness on the customer service representative's part turned my stomach. I will never deal with Priceline again and will steer friends away from this callous organization.
Made a reservation to get my wife to a funeral of one of her family memebers in Atlanta. Made the ticket purchase and the time for the funeral got changed. Called Priceline and they would not help me out and showed no compassion towards our situation. I have bought many tickets from them and was aware of their no-return policy. I tried to talk to Maureen (agent # xxxx) and got nothing but a snide remark on how I should have been aware of the policy. I informed her that i was aware of it and was looking for a little compassion from Priceline for our present travel problem. She said again that she was not gonna help us. All that I was looking for was a little help on getting an earlier flight, though their policy said no. I would have paid more and shown proof of the death, I even informed the agent of this. I will never use Priceline.com ever again, they lost a customer this day.
The problem is that my wife and I have to drive out, cause that was the last of the free money that I had. and Priceline has a policy of not returning any funds that were spent on thier website.
Over the past year my wife and I have been trying to save the life of our daughter who was diagnosed with cancer. My wife was coordinating all the medical treatment both here in the US and in France. We have used Priceline before in an attempt to get the lowest price possible. On January 06, 2001, while I was working my wife was frantic & wanted to get an airfare price quote for budgetary purposes to plan on sending our daughter to France for some additional treatment in February 2001. A key point to note is that my wife is French & English is not her first or strongest language. It was a Saturday & none of the Travel Agencies we use were opened so my wife decided to get a quote from Priceline.
She knows that you can buy tickets from Priceline & assumed that she could get a quote as well. This was a misunderstanding on her part and she by mistake ended up buying a ticket that we did not want or need. When I arrived home she was in tears when she informed me of the mistake she had made. I asked if she had tried to call Priceline & cancel the ticket based on the circumstances, she said she had but they would not.
I then called Priceline to plead our case. I begged & pleaded with Priceline Customer Service for hours, at one point even in tears; after speaking to several people, I was to be told the same thing over and over. They would not cancel the ticket v they were not going to assist us in any form or fashion. At one point a Priceline Customer Service Rep (Pam) was even harsh enough to tell me that it was my problem that my wife was stupid and that she (Pam) did not care about my daughter's situation because it was not in Priceline's policies to do so. I realized how rude, inflexible, uncaring, inhuman, & uncompassionate Priceline is.
I made a final attempt to resolve this problem with Priceline by emailing Ms. Marlene Beeler, Senior Vice President of Customer Service. It has now been over a week and I have had no response nor do I expect one from her at this point. Bottom line is we want our money back ($503.45). I did not get the tickets & I did not use the tickets.
