Complain about a product or service

Priceline - Rental Cars

Priceline • Air Travel • Wrong Airport! • Cruises • Hotels • Rental Cars • Compassion Policies • Cancellation Insurance • Disputed Charges • Defenders • Insider's View --- • Priceline Faces Class Action Suits

Wayne of Wilmington, MA 8/26/05
I signed up for a rental car through them. All was well until 10 days before my vacation, when my scheduled tour was cancelled. Fortunately I did not use Priceline for my airline ticket and was able to reschedule my flights. Not so with the rental car.

Priceline would not let me change the dates of the rental, even for an 'administrative fee' like the airline. I tried resolving this through my credit card company, but they have sided with Priceline.

Damages: I'm now paying twice for a rental car; $440.91 for a car that I'm not even driving right now, and an additional $250 for another car, which I rented directly from a car rental company. As far as I'm concerned, Priceline is stealing money from me (and who knows how many other poor souls), because I am paying for a service that I'm not receiving.

Erik of Brooklyn NY (7/1/03):
On 6/28/03 I secured a rental car through priceline.com with Avis rental cars. Upon being prompted to check box saying wheather I would be using a Debit or a Credit card I entered "Debit". I entered the Debit number before the bid was accepted and then it went through. No problem. There is a statement that says that if the person is using a debit card it may narrow their results. With this in mind I still entered "Debit" and it was accepted.

When I went to get the car on the pick up date 6/30/03 I was told that I could not have it because they did not take Debit Cards. All of this while they already had my money ($477.59). They said that if I did not have a major credit card they would not release the car and would keep the money. In the end that is what happend. I had to leave without a car and my money still in their hands.

Well this is the 4th of July week and I needed a car to go to a family reunion that I have been planning to go to for over a year. There are no cars left to be rented, not to mention the hotel fees that I lost and the events that I paid attend the reunion. My wife just went through surgery for cervical cancer and this was a reunion for her family who all wanted to see her. With all of the medical bills we can not afford to just rent another car even if they were available. Also all of my vaction time is down the drain.

Don of Billerica MA (3/8/03):
I was a day late picking up rental car at Alamo from Priceline due to missing a connection the night before. I was told by Alamo that to speak to Priceline about getting reembursed for the lost day of rental car. Priceline said they could not refund any portion of the fee because of the low rate, even though I had the car one less day (4 days not 5 days).

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