Priceline - Rental Cars

My recent travel experience through Priceline has left me with a bad taste in my mouth. After trying to navigate through the non-user friendly Priceline phone system if you want to speak to a real person, I finally got through, and spoke with two Priceline representatives and they refused to honor a refund, or a credit for a parking voucher I was unable to use. Priceline did not put the full name of the name of the garage, so I was unable to find it, and my GPS did not lead me to it either (the GPS mishap is not their fault, but because the name was not clear, it added to the stress of trying to find it).

Because I had not been there before, I sought out a different parking garage (which ended up being $20 less expensive than the Priceline voucher, go figure, not the lowest price guarantee), because I did not want to drive around looking for it, and potentially miss my flight traveling by myself, with my two young children. Priceline refused to refund $61.25, or even give me credit for a future use at the parking garage, which I would have gladly accepted. They refused any kind of credit, which I feel is very poor customer service, and I have disputed this charge with my credit card company.

Additionally, I had an issue with the rental car company through Priceline. I was charged a total of $334.00 through Priceline when I booked it. I used Hertz, and at the end of my trip I was charged an additional $349.00 from Hertz in car seats, taxes, gas, and insurance. This $349.00 is in addition to the $334.00 Priceline charged me. Mind you, I understand I have to pay additional for the insurance, and the car seats ($120 for car seats, which is a complete rip off). Hertz did not even have the courtesy to install the car seats. I had to sweat at the Orlando airport, and put them in by myself, in an unfamiliar vehicle, while trying to watch my kids in a busy parking lot, and attempt to keep them in the car. Hertz also ended up charging me $9.29 per gallon, when I returned the car 2/3 full!

When I originally rented the car, they had said if I did not return it full, then it would cost me around $ 3.75/gallon. I cant remember the exact price, but it was under $4.00/gallon, and the Hertz representative even pointed to a sign behind him at the counter, showing me the $3.75 per gallon. I was also charged over $50 in taxes from Hertz. Priceline charged me $100.34 in taxes. I am wondering why I am paying over $150 in rental car taxes from the two companies? I called Hertz, and they did take off half for the car seats, and a portion of the gas, after much complaining but they said I would need to talk to Priceline about the high taxes I paid.

So far, Priceline is refusing to refund anything, not surprisingly after my experience with the parking voucher. All in all, Hertz somewhat redeemed themselves by crediting a portion of the ridiculous charges but still, I will look into other rental companies before using them again in the future. However, I will never use Priceline again. Their customer service is despicable, and they are very inflexible, and do not have the customer's satisfaction in mind.

My experience with Priceline and Avis rent a car was horrible! I went online looking for the best rental deal for my trip from Chicago to Colorado for a ski trip and I found the best deal on Priceline.com. Everything was perfect until we got into the mountains in Colorado we started to experience a slight shimmy in the front of our vehicle and it slowly seemed to get worse as we got deeper into the mountains. By the time we reached our resort the car was shaking violently to the point where my passengers and I didn't want to take any chances on taking it anywhere else. We called and complained to Avis O'Hare where we purchased the vehicle. We spoke with Juan the manager and we were told a supervisor will get back to us by the end of day. By the next night we still haven't heard back from anyone so I called a national number to complain and they told me to call roadside assistance to have towed. Keep in mind my guests and I are on vacation so now this makes days number 2 we are out of a vehicle.

At this point I'm so mad that I don't want another rent a car from Avis. I just wanted this one picked up. We did not trust another car from Avis to drive out of the mountains. We decided to fly back to Chicago even though it was going to cost us about $1,000 from Denver to get home. After complaining again to Avis they said that they can't do anything else and that we need to contact Priceline for a refund on vehicle. I called Priceline to complain and spoke with Teresa and she said that they will figure out a resolution and send it by email. The resolution was to credit me back $98 off of a $400 rental. I don't think that is fare due to the fact that my passengers and I had to spend $1,000 to get back home because we didn't want another unsafe vehicle. This whole deal was a bad experience and handled unprofessional between both companies. This could've turned out worse if something would've have broken on that unsafe vehicle.

I rented a car through Priceline for a trip to Tennessee. My work schedule changed and I could not travel on the original dates. So, I called to see if the car rental company could change the reservation. They told me that I would have to contact Priceline. I called Priceline and supposedly spoke with a supervisor. They refused to help as well. They said that there was no way to change or delete a reservation. I know this is absolutely inaccurate since I worked in the credit card industry for years and know that it can be done. I told the representative that they would lose my business. Apparently, even that has no value! Priceline has forgotten who it is that keeps them in business, the customer. Avoid them like the plague. They will not help you once they have your money!

I booked a rental vehicle for February 13, 2012 and I want to know why the money was taken out of my Visa right away when the pick up date is 5 months from now. This is not normal business practice.

Please look into this matter and refund my money back to my Visa, and I expect to pay when I pick up the vehicle.

I named my own deal for a rental car. They have the Priceline guarantee. I found the same car for $100.00 cheaper and an SUV for $94.00 cheaper. They refused to hold up to their Priceline guarantee. They also would not cancel my car. I worked real hard for this money to pay for my trip. I am very disappointed that they are deceiving people. I will never use them again.

Priceline offered negotiated rental car rates, then changed the total to increase rate. They quoted greater than 50 dollars over price offered while in process and after requesting credit card information. This happened in three attempts.

I signed up for a rental car through them. All was well until 10 days before my vacation, when my scheduled tour was cancelled. Fortunately I did not use Priceline for my airline ticket and was able to reschedule my flights. Not so with the rental car.

Priceline would not let me change the dates of the rental, even for an 'administrative fee' like the airline. I tried resolving this through my credit card company, but they have sided with Priceline.

Damages: I'm now paying twice for a rental car; $440.91 for a car that I'm not even driving right now, and an additional $250 for another car, which I rented directly from a car rental company. As far as I'm concerned, Priceline is stealing money from me (and who knows how many other poor souls), because I am paying for a service that I'm not receiving.

Well this is the 4th of July week and I needed a car to go to a family reunion that I have been planning to go to for over a year. There are no cars left to be rented, not to mention the hotel fees that I lost and the events that I paid attend the reunion. My wife just went through surgery for cervical cancer and this was a reunion for her family who all wanted to see her. With all of the medical bills we can not afford to just rent another car even if they were available. Also all of my vaction time is down the drain.

I was a day late picking up rental car at Alamo from Priceline due to missing a connection the night before. I was told by Alamo that to speak to Priceline about getting reembursed for the lost day of rental car. Priceline said they could not refund any portion of the fee because of the low rate, even though I had the car one less day (4 days not 5 days).