PlatePass.com

I rented a car in NY for a weekend from Hertz. I was aware of the PlatePass in the vehicle from previous rentals. First of all, it is poor business practice to require you to have this in your vehicle. As with the gas and insurance options, I would immediately opt out of the device if possible. Hertz's response to this is that I do not have to open the device if I do not want to use it. As I found in this trip, it is not true. I closed the Plate Pass box and began my drive upstate, proceeding through the cash lane at every toll. It was not until the last booth that the very nice representative gave me my cash back and told me that she noticed "E-ZPass has already registered my vehicle."

To my disgust, I realized that the loose PlatePass box had opened throughout the drive approximately 0.5 - 1 inch and was double charging each time I went through a toll. About a month later, I received $35 in charges from PlatePass for both tolls and service fees for the weekend. As I did not keep receipts for the tolls I paid, there was "no way to prove I paid them," not to mention you do not even receive the E-ZPass discount. PlatePass is a scam and it is terrible Hertz agrees to this. It should be optional to place the device in your vehicle.

I was traveling on business to Washington state and exited an area that said toll road ahead. I was appalled by a charge on my AmEe that said PlatePass with the toll and a service charge for every day of my rental. No one at Hertz asked if I wanted this service which I would have denied like I do the gas option, insurance, etc. When I called PlatePass, they simply said there were no toll booths and it is all electronic. They said I agreed on my Hertz contract for this. No way! It's very scary that Hertz would act in this manner.

Recently, I rented a vehicle from Advantage Auto, which is apparently a subsidiary of Hertz. After reviewing my bank statement, I noticed a charge from the above reference perpetrator. I immediately checked my rental agreement to see if I agreed to anything, which I did not. Upon my agreement, it stated that if you do not wish to use the service by PlatePass to go through the cash lane and pay cash for your tolls, which is what I did for each and every toll that I went through. I contacted my bank and filed a dispute. I also contacted the merchant who stated they have photos of the license plate and that there was nothing that can be done. At no time did I go through a toll lane did I not have to pay and I refuse to pay for tolls I already paid for.

Currently, I am awaiting a call back from a supervisor from PlatePass, and I will not give up until my funds are refunded back to me.

Wow! What a scam! I rented a Hertz car in Miami the last week in August. Now, my credit card has been charged $12.00 by PlatePass.com. First of all, I was never told by Hertz that they use this gizmo in their cars (so obviously, I never agreed to it). Secondly, I paid cash at whatever few toll booths I went through. I have told PlatePass to take this charge off my credit card. But if they don't, I will stop the payment. I've also filed a complaint with the BBB about them, which you should, too. I'm just stunned that Hertz (not exactly a reputable company either, by the way) would affiliate themselves with such an obvious scam.

I feel ripped off. I just received a bill from a company called PlatePass in Arizona, that is related to when we rented a car. My husband and I rented a car in Boston and paid the tolls with cash.

Hertz has installed these devices that charge you when you go through a toll. We were told we would only be charged if the device was opened-- and it was not. The verbiage on the PlatePass FAQ form says: "allowing our customers to choose if and when they want to use our service. There is no charge for PlatePass unless you use it. If you enter a cash, coin or gated lane, you will have to pay cash at that time".

I called customer service and the representative told me because we made a U-Turn at some point, we were in violation of the toll and got charged again. She said our PlatePass was opened. Then they charged us an administrative fee of $2.50 per day for this service that we never asked for. Total bill of $10-- not much. I just really resent getting billed for services we did not ask for or use. The customer service rep said there is nothing she can do for us and we just have to pay. I am probably going to just pay the bill, but I am not happy about this and this feels very shady to me.

After a week long car rental in Florida with Hertz, I was charged $10.75 on my credit card a few weeks later, when I received my cc statement. The charge was from Plate Pass. I called Plate Pass because I had a similar problem last year with in excess of $40 charge tolls in New York. I was never in New York. This time, I was told I went through a toll on road 528 in Orlando sometime around 1:00 pm and incurred a 75 cent fee. This was wrong. I am fully aware of the toll booths in this area and I always have change and I always pay cash. There are usually about 4 toll booths between the airport and the Disney area of Orlando, and I am usually there twice a year.

I do not know how they do it, but this outfit seems to get access to your credit card even when you pay cash at tolls, and still charge you these exorbitant charges. This seems to be a scam and I believe it is happening to thousands of people a day for charges they did not create. This time I called my credit card company and told them not to pay, these charges were not created by me. It's very frustrating. You feel violated, like someone is ripping you off and you cannot do anything about it. These states and these rental car companies that allow this must be sharing in the rip off money. I think there is a very good case for a class action lawsuit here, just read the blogs on the web.

This is a scam deal. You get incomplete information to mislead you to use their toll service, beware we got $11 for a one dollar toll. The complete detailed terms are not available and all written information is made to make you do a wrong decision. They do not help or respond the phone, we were on hold for at least an hour and them call drop. Only thieves here! There were no other than the rip off feeling after suddenly they charged my card 10 times toll's price for the "convenience". Beware, sure they can mess your account since there is no warning.