Orbitz - Hotel Reservations

On October 15, 2011, I originally booked a hotel for a one night stay in Boston on November 9th. On November 4, I changed the reservation to November 10th. The Orbitz website instructed that changing the reservation canceled the previous reservation. I was billed $224.00 for the original reservation. This charge was posted to my credit card on October 17th. I stayed at the hotel the night of November 10th. When I went to check out and requested a receipt, the hotel could not provide one, since my receipt was from Orbitz.

When I got my November credit card statement, I was billed $207.00 for the night of November 10th. No credit was given for the November 9, 2011 reservation that was canceled timely (there was a 24 hour cancellation policy). When I asked Orbitz to credit my account, they said I was a "no show" for the November 9th reservation and that the hotel billed them and no refund was due me.

Orbitz was unable to complete my reservation with the motel of my choice but still charged my credit card for the reservation. I did an online chat and told them why didn't they check availability before asking for my credit card information. The representative told me that they do ask for the credit card information first. I am still trying to get the charge off my account.

I will try to call this third-rate company and get the problem resolved. I went to Travelocity and got the reservation at the hotel I wanted with Orbitz. I paid a few dollars more but I have my reservation and all is good. I just need to get my money back from the Orbitz clowns.

Want a car? Great low prices, but they don't tell you that the insurance you buy isn't worth the paper it's written on. It isn't the same insurance you get from the car rental company. Oh, book a hotel? Great! But wait, we'll tell you the room has A/C --surprise, it doesn't. We'll tell you it has complimentary WIFI internet access --oops, it doesn't. Go ahead and call Orbitz to make a change, good luck.

I was on hold at the rental car pickup location for 1.5 hours and never talked to an agent. I was on hold for 2 hours at the hotel room that didn't have A/C and never talked to a customer service person. I paid over $1500 for a room and a car, and did not get what I was promised! Oh and don't bother talking to the rental car company, they'll point the finger at Orbitz and do nothing to help. Don't talk to the hotel operator, they'll point the finger at Orbitz and do nothing to help! If you want to get ripped off, do business with Orbitz. If you want to get what you are promised, deal directly with the car company and the hotel operator. I will never do business with Orbitz again!

I was looking for a motel room in Willmar. Minnesota. I went online to Orbitz. They quoted me the cheapest room at a Days Inn in Willmar, Minnesota at $42.00. When I clicked to book, the site said that no rooms were available at that price and the cheapest price was $62.99. Because I needed a room and they quoted other hotels at an increased cost, I booked it. Their agreement states that I will pay the amount quoted. When I got to the room, the price was quoted at $42.00. Orbitz inflated the cost by $20.00 and lied about room availability

I booked one room on Orbitz.com for $220 (1 night) at a hotel, the Rodeway Inn, in Helen, GA. When I got there, the hotel was completely disgusting. I have pictures of the room showing blood stains on the sheets, dead bugs around the room, the light switch was hanging off the wall in the bathroom with exposed wires behind it (these could kill someone), and there was a mystery door in the bathroom that opened up to the dry wall in the room next to us.

The dry wall had some holes in it and you could see into our bathroom from the other hotel room. This door could not be shut or locked., it was very creepy. On top of all that, I found bed bugs on both mattresses in the room. I mentioned the state of this room to the front desk and politely asked to cancel my reservation. They said they could not refund my money because I booked through Orbitz. When I talked to Orbitz they said they can't refund the money without permission from the hotel manager. The hotel manager is lying to Orbitz, saying there was nothing wrong with the room despite knowing that I have proof.

I've been trying to resolve this with Orbitz but I don't seem to be getting anywhere. They continue to sell rooms at this hotel and refuse to post my review of the Rodeway Inn on their website. It's a great scam where they can sell a product over the internet that doesn't even come close to your expectations when you see it in real life. Apparently if you book a room with bed bugs in it, Orbitz expects you to spend the night there. There is no chance for a refund.

I booked and paid for two nights (Oct 8 and 9, 2010) in the Econo Lodge in Ocean City MD. Orbitz charged me $153.06 for these two nights when in fact the hotel only would have charged me $125.14 for the same time period. Also, I requested a Non-Smoking Room but Orbitz never passed that information along. Orbitz says the $27.92 difference is their markup for making the reservation. I say I will never use Orbitz again. All future reservations will be directly with the hotel or reservations dept of the hotel chain. Oh, by the way, Orbitz simply told me to have a good day and hung up!

Booked two nights at the Lincoln City inn thru Orbitz and was told it would be $100 plus $11 dollars taxes, total of $222 for both nights. Got to the hotel and found out they charge $165.57 for both nights. Called Orbitz and was told the hotel had no right to tell me their price and can't do any thing about it. Have a nice day and she hung up. Put a little damper on our mini honeymoon.

I am trying to find a vacation package for my family (9 people total) to Nassau Bahamas. We wanted an all inclusive package. Went on orbitz.com...it says that we will receive a 25% discount as well as $300 per room promo for booking the package. Well when i called and spoke with an agent, she was able to get us a deal for $5439 including the $600 discount because we need the correct spelling of names of some of the travelers we had to call back. Went online and chatted with an individual (Zeke) in which she said that the $300 discount does not apply to the hotel we chose although it clearly states that the hotel is providing the discount. The customer service rep said that Orbitz have the right to not honor a promotion at their own discretion. I believe that this is extremely deceitful.

How can you post something on your website and tell me you can change your mind and say, "Oopps, sorry we can't do it?" What type of operation are you running? What happened to good old customer service? I am (was) a loyal customer for a very long time and this incident has made me realize that I have made a huge mistake. I know that I will continue to let who ever know about my displeasure with Orbitz. Know for sure that you have lost one customer who is not afraid on spreading her displeasure to all social media, my friend and family. With the current economy, customer loyalty is precious and losing one customer can and will translate to 10--> 100-->1000-->1MILLION. So, good luck with your exceptional customer service

I booked hotel reservations online and was given a price of $412.86 for 5 nights. When I checked out the invoice the hotel gave me was for $332.38. When I got my credit card statement, I was billed the higher amount. I emailed Orbitz and asked why the difference. Cara **, Orbitz Email Service Team,says "Our prepaid rates are discounted rates and Orbitz books these rates in advance. However in some rare cases, the hotel rates may drop. In such cases, we are unable to provide you with the new prevailing rate, as your credit card is already charged at the time of booking". In the future, I should use the click on the small link 'Low Price Guarantee Hotel'.

I made a reservation through Orbitz for an overnight stay in Fort Brag California at Stevenswood Spa Resort. I was quoted a price of $125 a night and taxes and extras of $38.75 for a total of $163.75. I was sent a confirmation from Orbitz via email. I checked my credit card balance and found I had been charged $223.30. I called Orbitz immediately to complain and rectify the problem.

They called the hotel and were told that there is a $25 per person spa fee. I told them I recognized the contract for $163.75 and not the other fees. They said I would have to pay the whole amount and that my confirmation was not a contract. I asked to cancel the non-contract and get a full refund. I was told if I cancelled, I was responsible for the whole charge regardless I canceled. I feel Orbitz is guilty of a bait and switch to the tune of $60 and I will fight the charge.

I had received a promotion code from them on Aug. 10, 2010 to use on my next booking on a hotel. The promotion was for 10%. I tried using the and it would not work. It did not say to use all caps. I had used small letters. The code is **. Please issue me another code # so I can get my hotel booked.

Both these 'exceptions' to the pricing policies are in extremely small print and only found after sifting through a few pages of 'terms and conditions'. On the reservation page it just states that Orbitz will give you the lower price. You really have to search for these rules. I would not have booked the hotel so soon. I lost $23 per night for 2 nights. It is not the money, but the principle of the thing. I am sure I am not the only person 'surprised' by the hidden rules.

Booked a room in Sandusky for a convention. Paid $121.83 a night with a price assurance and low price guarantee. Paid for 2 nights equal to $272.18 total with taxes included. Found out when I got to the hotel, rooms are only $65.00 a night, and have never been $121.83 a night. Called Orbitz and asked for my low price guarantee. They informed me this only works 72 hours in advance of date of stay. I asked for my price assurance, because I know someone who had just booked at a lower rate (on the Orbitz web sit at $55.73 a night for a total of $124.50 with taxes for the same two nights and same room), and was told no one had booked the lower price on Orbitz. The person booked the room with me there, I know it was booked. Argued with everyone at Orbitz. Will never use them again, they have an excuse or loop hole for everything. Very disappointed.

I made a hotel reservation on the Orbitz website. It was a non-refundable rate. But after I completed the reservation, the confirmation message indicated that I had made a reservation at a different hotel! So I called Orbitz, and they called the hotel for permission to cancel the reservation -- or said they did -- but the only person at the hotel who could authorize that was on vacation for a couple of weeks!

So I called the hotel company myself, and they said that Orbitz had the reservation 'locked', whatever that is, and they couldn't help me either. It's somewhat amazing to me that there are only two companies involved in this transaction, and between them they are completely helpless. I feel like a rube who got hustled out the back door at the carnival. I've called the credit card company, and they at least are making noises like they are going to help me. We shall see.

I booked 2 hotel rooms online with Orbitz. The price of the rooms came to $45, $15 each. When I got my receipt from the hotel, it read that the charge for the rooms was $38.36 each. When I called Orbitz, I got a lady who spoke such poor English that neither my husband nor myself could understand her. After repeatedly asking her to repeat what she was saying, we gave up. There is also a $2 pending fee from Orbitz on my credit card which has no explanation. Of course that would have been a totally useless conversation becuase the CS rep couldn't speak English!

I have used Orbitz for booking a hotel two times now over the past year. The first time I booked a room this past year I received my confirmation numbers and everything seemed to be going just fine. I show up at the hotel and they had no reservation for me. I showed my confirmation that I had brought with me, but they still had no reservation in my name. Luckily they had extra rooms available. So, just this past month I used Orbitz again because they were the only site that had rooms available for the resort we wanted. Made my reservation this time for two rooms,and received my confirmation number. My credit card was charged immediately (of coarse)..

Being that I had a problem the last time I used the site I felt the need to double check with the hotel and sure enough they had no reservation for me.. So I called Orbitz right away, and was on the phone a total of 4 hours. I spoke to three people a supervisor and a manager. Each time I was transferred I was put on hold for 25 mins at least and each person had to review the the situation from the beginning. By this time the hotel/resort had no rooms left being it was only a couple days till we were to be there..

Long story short Orbitz did not take responsibility and blamed it on the hotel. I was told that it was my responsibility to double check that that my reservation was booked with the hotel. (Even though this is what I was doing). They tried to get us to change our travel dates, even though I had already booked tickets for events at the resort. Then they wanted me to find my own hotel and call them back and they would reimburse me. Orbitz eventually found us rooms somewhat close to the original resort, but said I had to pay the difference because the second hotel was going to cost more. After arguing that one Orbitz did cover the difference. Never will I use any online travel site again..

I made a hotel reservation (Super 8) with Orbitz on October 15, 2009. On October 21, 2009 I cancelled the hotel. I received confirmation of my cancellation along with a cancellation number. I assumed all was well. I later learned when I received my Visa bill that i was still being charged for the 3 days worth of reservations that I made. I called Orbitz and they referred to the small print at the bottom of the email had I scrolled down that it might not be refundable. I figured when I received the cancellation confirmation number that everything was complete. I am being charged $172 for a hotel I never stayed at.

I bought a hotel room for 2 nights that was not clearly advertised as non-refundable. Now that i need to cancel due to army orders, they are trying to keep my $600+ while i know that this room will be sold again.

I tried to book a vacation package off of ORBITZ.com air and hotel. The flights were booked and confermed through jet blue however i have no hotel to stay in and jet blue will not refund me my money and orbitz is trying to charge me more for the hotel, they told me that they can book this hotel for 795.37 and refund me 195.37 however i only have 600 dollars in my checking account.

I asked about cancelling the hotel portion and rebooking and was told it was nonrefundable. I asked about cancelling the entire trip and was told it was non refundable. I expected better service from Orbitz especially since I was told there was an opportunity to change the reservation on my first call. I know there is no recourse except to take my business elsewhere the next time I plan a vacation or business travel.

this is totaly outraged for anyone to be treated his way and lied too. i wat to thank orbitz for a terrible vacation. i wonder if any one from corperate went to this place.

For the 3rd time, when we selected a hotel/price proceeded through the process to reserve and pay, we were met with a higher cost per day. When we complained, we were told that they can change the cost anytime. Isn't this what they call "bait and switch"? It would be baiting you with a price and then switching to a higher price. It's illegal and unethical. I think they do it alot.

Our family made a online booking for air travel and hotel (in Paris city) through Orbtiz over two months ago. Three days prior to out travel, we get a email, saying they messed up our hotel booking and that we had no reservations, and that the hotel was fully booked. We were offered alternative hotel accomodation 25 miles outside Paris. Naturally, this would be a great inconveience to us.

Orbitz was not willing to budge on providing us alternative hotel accomodation in the city. We offered hotels that they could put us up in, but to no avail. I left messages with the Sr. VP and Chief Communications Officer of Travelport (Parent Company of Orbitz. Also left a message with Brian H Director Public Relations. Both calls were not answered. This is highly irresponsible for a company like Orbitz, to treat its customers so poorly. I have nothing but disgust for Orbitz and will never ever use them again.

I booked a hotel through Orbitz. I was charged $669.93 for the room for the week plus a $117.25 charge for taxes and fees. No where on the website does it say how much the fees are. After my stay, I get a receipt from the hotel saying that the total of my stay, room plus taxes was $771.68. This is a difference of $45.50! I call Orbitz and all they can say is that this is their standard fee and that it was disclosed in the taxes & fees line item. What a scam! I'm never booking through Orbtiz again!

On Monday, December 23rd, I made a reservation for a hotel room with Orbitz. I wanted to stay two nights, and I specified that I would need a late check-in time (after midnight) as we would be driving to Niagara Falls, Canada from Rhode Island. When we arrived at the hotel, we discovered, to our dismay, that the hotel was not even open on Mondays and Tuesdays during the winter, which meant that our reservation was useless. I called Orbitz immediately, lucky I had thought to write down their phone number, and they said that since they couldn't obtain any confirmation from the hotel, they couldn't do anything for me.

Also, since I was calling (technically) the day after my reservation that they couldn't do anything about it. I explained the situation (that foul weather had slowed our journey and that I had requested late check-in with my reservation) and told the woman that I was standing right at the hotel and the sign said they weren't open at all on Mondays or Tuesdays. After being on hold for a good 30 minutes, the woman finally came back and agreed to refund my money. I said that was fine, but that I still needed a place to stay. She said she could transfer me to the reservations line, and I complained that I had used a coupon to make my reservation and asked her to please find me a room.

After she processed the reservation, I finally asked to speak with a supervisor. The supervisor said she could not help me with the reservation. I asked her for a discount code so I could find a comparable rate to the room I had booked, and she said she couldn't help me with that either, but that she could give me a credit good for my next reservation with Orbitz. I said to her, Why in the world would I use your company again after this fiasco? but I didn't get any results. We ended up finding a room using a Canadian website, and I will never use Orbitz again. Ever.

Our trip was ruined! We weren't able to check into a new hotel room until 1 am, meaning that we were ill-rested and quite crabby throughout our journey. Our new hotel room cost as much for one night as our original room cost for two, meaning that we had very little money left for other activities.

I made hotel reservations the beginning of Sept. 2008. In October I called the hotel to confirm a non-smoking room and they told me they had no reservation. I called Orbitz several times. I was hung up on once, disconnected twice and told that they see the resevation so I must have one. No one gets back to you. This is a terrible company to do business with. AVOID them at all costs. They do not do what they say.

No hotel room. Spent a great deal of my time trying to remedy this situation. This was a hotel in China! Can you imagine getting to China and not having a room!

The next day, I called Orbitz back and told them I dont feel that I should pay for the first night either since I requested a non-smoking room when the hotel doesnt even offer non-smoking rooms. They told me that special requests are just that, requests and not guarantees. I told them that the request shouldnt have been offered at all since non-smoking was never available at this hotel in the first place. They said it didnt matter.

On July 18th, I sent them an e-mail of my complaint. I got an automated response saying that this would be reviewed and they would contact us. They never have. About two weeks later, I called them and they said they were processing the refund for the last three nights, but not for the first night. I complained about their lack of response and told them they really should not represent that hotel.

When I got my September credit card statement, I called Orbitz again on September 29th. I talked to an agent then and he told me that whoever handled the credit for the last three nights forgot to process it. He then put me on hold and I stayed on hold for about 30 minutes when I was disconnected. I called back and was told by the new agent that there is no credit, because when I requested a credit for the first night as well, they put the whole thing on hold pending review. She repeatedly told me there was nothing she could do. I asked for a supervisor and she told me there isnt one and I only needed to talk to her. Only after raising my voice and repeatedly asking for a supervisor did she finally relent and give me one.

She gave me a supervisor who called the hotel. At that time they said the hotel told them I never checked out. I told them I talked to manager of the hotel personally on July 16th and she told me the credit for the last three nights was okay, but if I wanted my money back for the first night, I had to deal with Orbitz. I told the Orbitz agent this and she called the hotel back. They said that the manager no longer worked there and that I never returned my key that night. Which is untrue. Now Im getting upset. I ask for another manager at Orbitz, who calls the hotel back for a third time and she said the hotel told her that they would have gave me a red slip, which they didnt, for proof that I checked out. I asked her if she had ever heard of such a thing and told her I have proof that I stayed somewhere else. She said there was nothing she could do. She offered me a $50 travel voucher, which really upset me and she hung up on me.

I got a room for my wife and I to go to memphis, Tn from Fayetttevlee, Ar where we live. Went down for our 25yr aniversary, got to the hotel and they were closed for renovation. Every room in memphis was booked because of sporting events. Had to stay one night in a rental car on the Mississippi River one of the most dangerous places to be in the US after dark,

Spent the next night with a couple who over heard our conversation and let us stay with them and thier two kids in a one bedroom one bath, 6 people, enough said. Had to pay them $150 for half their room, spent $179 for a car rental and $100 in gas inaddition to this nightmare.

Orbitz was kind of enough to offer me $25 dollars off my next stay with them, so I asked to speak with ther supervisor who raised it to $50 dollars. I have ask to speak with CEO, numerous times to no aval. Some public relations people have contacted me by email to offer me $70 on my next stay with them. They put my life at risk and put me out over $1000 bucks total, and do not feel its there cocern.

Wasted $179 on a car rental for nothing. Spent another $150 for sharing a room. Spent over $100 in gas for this waste of time. Hotel Room was 237.43 which has yet to be refunded. I took off Friday to go on vacation, lost wages $200, spent all day on phone with orbitz Monday the 14th more lost wages. They put my wife and I s in grave danger in that part of memphis, we couldn't drive anywhere because of rental car milage restrictions. I'd like to sue these peole for all its worth.

I made reservations for the hostel through wesbsite --which is ultimately owned by orbitz. The website clearly states the hostel's refund policy. I had made reservations for a pvt. room, which the hostel did not provide -they claim my reservation was for a dorm style room.

I checked the price on another website, where the language was clearer, and confirmed that the price I paid was listed as a pvt room as well. My bed also had bedbugs in it. The hotel refused to follow their online refund policy when i canceled the remainder of my reservation.

At present I am out the 211 dollars i spent making the hotel reservation.

I booked a Las Vegas vacation on June 26,2008 online for the week of Aug3-6, 2008. It was for 3 adults, 2 rooms at the MOnte Carlo Hotel. It was to include food and drink credits for $596.00 per person. When I got to the hotel I was informed that they had no record of the special offers. I feel that it was a bait and switch.

I have since contacted Orbitz and they said that the offer was not good for the week I was in Vegas. Why was the offer posted when I booked my vacation if it was not available? I could have stayed at numerous hotels for that price and booking a month in advance of departure. I have no way of finding out what was posted online on that date and they know that. It would not have been a deal breaker to go with Orbitz or not but I feel they need ot honor what they advertise. Poor customer service. Will never trust them again.

I used an online travel agency to book a flight, hotel and a car for a 7/14/08- 7/17/08 trip to Key West. I had NEVER used an online travel service prior.I went through all steps in order to book the services and was given confirmation number for all services. I noticed the confirmation sent to my email address shown I lived in AL when it should have stated PA. I contact the customer service and explained the error I had made and wanted to make certain no other errors where made. I was told the error was minor. I asked him to confirm all other services I had made on 6/16/08 while using their online services.

I explained I had researched the Hotel and room I wanted during my stay. The hotel was booked for the Casa Marina with a confirmation B6W8WW.He stated no problems with the services I booked and to call back 1-2 weeks prior to the date of the trip to confirm. The flight and car were confirmed as well. I contated the agency on 6/30/08 and spoke with customer service. I explained I wanted to check the status of my plans. No problems with the flight or car but potential problem with the room. I explained the room was not the oceanview suite I had booked.

After numerous minutes attempting to solve the issue I was told to cancel the trip. I asked for her supervisor and Ms. Jane informed me she would re-look at the online info and re-call me in 24 hours. I placed a call to the hotel to ask if the oceanview room was still avail. and discussed the ongoing problem. I was informed they did not have the confirmation number which Orbitz had given but later was able to locate. I was informed to contact the company back since the problem was not at the hotel level but with Orbitz.I returned the call and spoke with another supervisor name Claudia. I explained I knew the excatly price of my trip 1626.75 because I had price checked everything prior with my boyfriend which included the oceanview suite not a regular room price.

After several minutes (over 45 minutes on hold) she explained she was speaking with the Casa Marina Hotel staff, the phone went dead.I attempted to call back with the phone number which appeared on my cell phone but was unable to locate her again nor did she return the call. I returned the call back to the main number and reached a Kentucky rep. which stated she was able to assist because of computer related issues. I waited another 30 minutes and returned the call and reached a supervisor named Elliott. I explained the situation once again from the very beginning,the problem with the room and now very uncomfortable with the company wondering if the other arrangement were made correctly.

I was placed on hold for almost 3 half hours while he kept stating he was attempting to contact the hotel. I contacted the hotel with my cell phone while on hold with my house phone and was able to reach Jennifer/ Supervisor at the Casa Marina. She explained she was not showing from the use of their computers the company was attempting to contact or resolve the ongoing issue. When Elliott arrived back on the phone with the same excuse, I explained I had the hotel on my cell phone and she was giving me suggestion for him on resolving the issue at hand. Jennifer told me to tell Elliott to return the call back to the hotel and ask for a supervisor (just as I did) to resolve the concern. Elliott returned back asking if I had any additional paperwork stating I booked the oceanview room in the first place. I explained I have the email sent by Orbitz but it did not state the room or any info about the room and that was the initial reason I had placed the call on 6/16/08 to make certain no problem would take place.

I agan explained their email did not have any info about the room yet was told I had done everything correctly and would be getting what I wanted. I asked to speak with his supervisor since the wait time was no close to 4 hours of not having the room issue resolved. Erin was placed on the line and addressed herself as Elliott's supervisor. I once again explained the situation. She explained she would need to place the tech. dept. review the info and she would return the call. BUT, if I wanted to make certain I received the oceanview room I would need to pay additional fee of 207.60 then she would issue a 25.00 refund. She also explained the review of the system would take 3-5 days not 24 hours which I was informed previously. The additional amount was charged to my credit card. I explained the importance of this trip and did not feel I was being treated fairly.

I received a return call from Erin stating the error was not their site (of course as I expected)and that I sent an email to (address of my boyfriend) stating "I hope that I did this right". I attempted to explain I was not relating to using their site because my boyfriend was alreay assisting me with the plans but I was sending an attachment of my plans and hoping I sent it right. She explained I made changes while using the site (yes- to correct the intial problem with the States PA vs AL but rep. made those changes not me) not with a room choice. I was offered a coupon to use the service again but explained the service that I was receiving I did not feel that my arrangements would be handled correctly. I was given a new confirmation number of 112164803 to be used for the new room.

Stressed about traveling aloe for the first time, wondering if my arrangement would finally be done correctly or what else could Orbitz do to make my first trip alone worse, I cancelled the trip and beun my search with another agency. I lost 900.00 on the trip because of the services not used (flight cancelled then Orbitz fees). I must now pay for the amount billed to my credit card even though I did not use the services nor take the trip. Expensive lesson but I wonder if they have done this before.I am now forced to not take my trip and begin to save again (another 3 yrs.) which is going to be difficult with the added debt of the credit amount billed. I now back to saving for several months/years to be able to take a "pending divorce/spousal abuse" trip to help relax and heal on the beach.

I did not want to see the trees but only the beach, pitty but the last 3 years needed the beach calmness. This is the reason the trip and the room was so importance- to help easy the stress of the divorce (still pending) and get over the abuse suffered. I had hopes of finally doing the trip alone but was just to fearful I would be left in Key West with no hotel to stay then no return flight home. I had just asked help help making the correction to the room when I realized the error. I don't believe the error was my fault because the amounts I obtained and my boyfriend were the same (prices quoted on seperate dates with the room always were the same)

I booked a room at Baymont Inn 9400 in Louisville, KY for the nights of 7/20/08 and 7/21/08 via telephone the representatives name was Shane. I had used Kayak.com before and I figured Orbitz.com was similar so I did not think anything of it when they said they were charging $166.42 to my card for the two nights stay. I should have known at that moment that they were charging me too much and that they were not going to refund my money as he was very adamant that I was aware that he was charging me that amount to my account at that moment. I did not catch on though. I figured they were charging me an extra percentage for incidentals as some hotels require you to do, they will hold funds until you check out.

I checked out early leaving on the morning of the 21st of July. I was not aware of the fact that Orbitz has a cancellation policy that does not refund you for when you check out early. I was not informed of this fact when I was on the phone with them. I contacted them the 22nd when the entire $166.42 was still on my checking account online banking statement. I was put on hold for a very long time, and no one returned to speak to me.

I got online and contacted their customer service e-mail. I was informed of the fact that I would not be refunded any of my money. I emailed again stating that I do not owe them that much even if I do owe them for a two night stay. I then received an email stating that they had record that I called their customer service department and hung up while they attempted to contact the hotel. They stated this as though the hotel had not yet answered the phone. I called the hotel directly and was answered upon one ring. I called the hotel again today and was answered almost immediately. They refuse to give me an itemized account statement.

I now have paid for the full two nights stay plus $43.46 for an unknown charge. I was put over my account balance on my checking account, causing three transactions to bounce thus charging me $30 a pop. SO now I am out, $90.00 in overdraft fees, $43.46 unknown charge, and the $58.00 for the extra night I did not need plus the tax.

I made a 4-night hotel reservation through Orbitz. I receive a confirmation with their low fare guarantee. When I learned that the walk-in rate was actually $15 cheaper than the Orbitz rate, I called Orbitz for a refund, but they refused to honor their own low price guarantee. After the first night I decided that the hotel was not acceptable and decided to check out 2 nights early.

It then took 60 minutes on my cell phone in a heated argument with one operator and one manager at Orbitz to get a refund for the last two unused nights. Of course the hotel itself never had a problem with the early checkout.

When I reserved my room I was then offered a $20 coupon off of my next hotel reservation. I went to the site that gives me the e-coupon, it was somewhat ambiguous as to how I actually get the coupon and apply it. I then learned that when I click to receive this coupon my VISA card number is given to a place called Reservation Rewards. RR is now charging my VISA about $15 per month for a membership that I never agreed to. My card continues to be charged until I go to the RR website and cancel. I cant believe that I actually fell for this trick on two occasions. Well actually, it took two occurrences before I realized that it was Orbitz who was the source of this bogus charge.

Refusal to honor their low price guarantee: $30 for two nights. 3 unauthorized charges to my VISA $45 for three months. Overrun on my cell phone minutes $20

Orbitz charged me twice for my reservation at the Travelodge Clearlake. It was for two rooms and three nites for a total of $735.32 On my visa account, which I just received, Orbitz on June 26 charged me $735.32 TWICE!
ORBITZ charged me $735.32 twice for one reservation

I typed in "FamilyInns America" to reserve rooms and not until I entered card info did I understand that I was booking thru Orbitz. I received a confirmation # for rooms from 6/22/08 - 6/24/08 @ FamilyInns West Pigeon Forge, TN. When we arrived we were told they had no room reserved "Orbitz didn't send anything thru"...After 35 min., and the clerk making numerous phone calls, we were given a very dirty room (I completed 2 maintenance reports).

When we checked out 6/25/08 we were told Orbitz hadn't sent anything thru. Today, 6/26 I called Orbitz and spoke with 'Jenny' who said the info was sent. She got motel mngr on line and he said, "it was sent" I asked why we were told it hadn't been sent. He said "sometimes it doesn't arrive by the date" I booked these rooms well ahead of time. Orbitz charged me $40 for a service they didn't perform; until I called their attn. to it and then I'm sure it was sent. This is unacceptable and I have thousands of viewers on my web sites which will be reading about my experience with orbitz when I didn't even request Orbitz to begin with.

ON 6-21-08 MY HUSBAND BOOKED A MOTEL THROUGH ORBITZ.COM. It was a belated honeymoon while we were on a buisness trip. the desk clerk i dont know his name but was ruid and acted like he hated his job. the sheets were dirty and the bathroom was unfit for anyone to take a bath. the motel enviroment reminded me of a place for drug dealers. we didnt get any sleep because of the loud noise. we both cried in each others arms because of the trauma it caused. i have stayed in nicer places for $70.00 a night. the room was booked in my husbands name robert jones. i hope no one has to ever go through what we did. i felt this needed to be reported to someone and if orbit cares about their clients they will take this motel off their list. thankyou

Thanks to Orbitz people like myself have the ease of booking an entire vacation with the click of a button. I am well aware of many other web sites out there that provide the same line of service as theirs, but I read up about their company and many others and found out that Orbitz was the most reputable out there regarding price, customer service, and over all satisfaction. Sadly I found out the hard way that this was not the case.

I booked a vacation through Orbitz for the week of March 30th to April 2nd; it was a flight and hotel accommodation for 4 days and 3 nights at Bahia Principe in the Dominican Republic. After my booking I received multiple emails stating, Prepare For your Trip. I looked under mytrips to see the status of my hotel accommodations and saw everything was in good order. I later found out that I received an email from your company in false pretense.

After my flight to Punta Cana I arrived at my hotel at 12:00 pm and tried to check in, however, Orbitz never made the reservations to the hotel. Two thousand miles away I was stranded with no place to stay. I was without accommodations. I discussed this with the hotel manager and he said that Orbitz never booked the hotel reservation and the best they could do is give us one night for $150 a night. I discussed my dissatisfaction with the manager and he told me to contact Orbitz.

I called on my vacation to try to sort out the problem that was caused not due to me, but by Orbitz. I called customer service and I was on hold for the next 5 hours of my vacation on hold, in a hotel lobby because of a mistake on Orbitz' behalf. I do not typically complain about anything in life I realize mistakes do happen, however, when I was told by a customer service representative that the best they could do is schedule me for only TWO nights instead of THREE I was furious. I told the representative that it was their mistake and they should do their part in fixing it. Once again I was put on hold.

Finally around 4:00 pm I was told that I could get a room but still for only two nights. By that time I so distraught that I just accepted the mini victory and accepted it by the time the representative got back to me it was almost 5:00 PM. Hardly a relaxing time in paradise.

The following day I once again took time out of my vacation to contact Orbitz in hopes of getting a room for my third and final night. So at 12:00 instead of sitting at the beach I was sitting in a hotel lobby on HOLD seeing what was going to happen. At 2:00 I received information from a representative stating that I was accommodated for the third night in the same hotel.

Your service was awful and handling my needs. I wasted my time and energy for a matter that should have never happened. I realize Orbitz is a multi million dollar company, however when I wasn't treated like a consumer I was treated substandardly by them and I did not get one apology for the problem that was caused. I paid $1300 and for me that is a lot of money, Orbitz wasted that and ruined my experience, I would like you to just look into this issue and see whatever you can do to rectify this situation. Additonally i recieved over 220 in roaming charges contacting Orbitz because they never booked my hotel. I gave this message to the BBB and the only response i got was a half hearted attempt to pay for my cell phone bill

Loss of time and money due to a third party that was paid to do the job from the beginning

We booked a family vacation (All Inclusive) at Cancun through Orbitz in Dec 2006. when we arrived at the hotel in Cancun, we were told the reservation was not All Inclusive but only for the room. I called Orbitz immediately and told by a Friendly voice that not to worry and pay another $1400 to the hotel and orbitz will reimburse promptly and that it is approved by orbitz management.

I came back, sent the necessary paperwork several times, spoke to the orbitz people (everytime a different friendly person) - when asked to be connected to a higher authority, the answer is always the person will call you the moment they are free and never to get a call. The email told me after 18 months of haunting that Orbitz tried to resolve the issue with the hotel but the hotel speaks only Spanish and orbitz will not honor their promise and will pay me $200 in travel vouchers for future travel. This is pathetic and in US, I cannot do an effective complaint or, take them to court without spending thousands of dollars.

I made a group reservation by mail and set a check for $234.51. March 10th - They processed the payment - They also left me a voice mail and e-mailed me to say that they couldn't give me the hotel rate that I placed a deposit on. March 12th - I canceled the reservation and asked for a refund April 15th - I checked on the status of the refund. April 16th - The said that it takes 4-6 weeks.

May 7th - Filed a complaint with Better Business Bureau May 8th - Orbitz responded to complaint throught BBB, said have just received a refund from the hotel and they are processing a refund back to you in form of a check. Please allow 10 business days to receive the check for the refund cost. Meanwhile, your patience is appreciated. May 17 - I responded to BBB, Orbitz has not sent refund and I do not accept their answer.

Since I no longer have the deposit money it limited my options, I had to change to cheaper travel plans that were less appealing to people interested in going on trip. Lost potential sales, canceled the trip. I placed a deposit on a campground instead of hotel, will have to cancel it and lose a reservation, cancel fee. Each trip is an opportunity for people to get to know the travel club, tell their friends and come back again. I lost that opportunity. Also, when I change plans midstream it makes the club look wishy washy and damages the reputation. People have second thoughts about going on trips in future. More lost sales.

I reserved a hotel room with Orbitz.com for March 14, 08. When I checked in the Westgate in Myrtle Beach, SC, I was told that the type of room I had reserved over a month ago was not available. I had reserved an ocean front suite and received a regular room. When I arrived home from vacation I called Orbitz.com. I was on hold for 47 mins. on and off. The rep. kept telling me he was getting the run around at the Westgate in Myrtle Beach. I ask him to call me back when he received an answer from the hotel. He said he could not call me back. I hung up after a LONG hold and called the hotel direct. The customer service at the hotel told me she had explained to Orbitz that they would refund my money directly to Orbitz. She was on the phone for only a few minutes with Orbitz. I feel Orbitz was hoping I would hang up so they would not have to refund my money.

The difference between the ocean front suite and a regular room. Neither the hotel or orbitz would give me the prices.

I ordered a vacation package for the Rio Mar Resort & Spa (Rio Grande, PR) through Orbitz (dates: February 1-4, 2008). The promotion (SAVEONSUN) specifically stated $75 off and a $250 food and beverage credit. Upon checkout, I noticed that the confirmation didn't mention the $250 credit. I immediately called Orbitz, whose representative assured me numerous time that the credit is on record with the hotel. After asking for documentation for ten minutes, he finally said that he would fax me the same page he faxes the hotel. I never received it, I called and requested it again; a couple days later, my travel partner requested it -- nothing. I called a third time and spent an hour on the phone with Rosie, who ultimately was kind enough to send me an email stating that we would receive the credit upon checking out of the hotel. This satisfied me and we made our trip to Wyndhams Rio Mar.

As we checked in, we specifically asked Wyndham employee Louis whether he saw that we had this credit. He confirmed that we would receive it upon checkout. Come checkout day, of course, neither Orbitz nor Wyndham had ANY record of us due any credit. This was the final day of our trip; we expected to check out and lay on the beach for a couple of hours before catching our flight. Instead, we spent four hours on the phone arguing with representatives of both companies, who seemed to think this matter was of no consequence. It was my 30th birthday, on my very first trip to my land of ancestry, I did everything proactive that I possibly could have to prevent this exact issue, and there I stood wasting my time and money while being treated like an imbecile. The amount of stress, false advertising, and missed work is enough for me to bring suit with Orbitz and Wyndham, which I am inclined to do.

I have never experienced such horrible customer service. In fact, it was as if Orbitz did not care to resolve this problem in any way; certainly Rio Mar portrayed an air of complete non-responsibility, even though their employee provided us with gross misinformation. I was told quite simply, and repeatedly, "There is nothing we can do." I will never spend another dime in a Wyndham hotel nor on the Orbitz website. As an influencer among my friends, I will tell all of them to refrain from using either companies service as well. I suffered a loss of a days' work, ruined vacation and birthday, and undue stress.

I'm writing to you to inform you of the hotel my mom and I stayed in during our time in the Bahamas--the Nassau Palm Hotel on Nassau Street, Nassau, Bahamas. There are several complaints we would like to address regarding Orbitz. First of all we got to the hotel at about 12PM to find out that we cannot check in until 4PM, yet check out time is at 11AM. Once we got to the room we noticed that the remote for the TV didn't work, it wasn't even programmed for the TV. I know this because I put in batteries that I had brought for my digital camera, and they didn't work in the remote but they worked in my camera. Then on our second night's stay the fire alarm went off in the middle of the night. I tried to call the front desk, but our phone didn't work. I went downstairs to the front desk and they informed me that a kid had pulled the alarm and that there was no fire, which we were pleased to find out. But it then took them over an hour to get the alarm to shut off. We then noticed that the light to our smoke alarm in our room was very dim like the batteries were dying. Also, none of the ice machines had ice in them.

On our final night's stay we were awoken by someone running down the halls knocking on people's doors. We fell back to sleep only to be woken again at 3:50 AM to someone knocking on our door again. This time I went to the front desk (I couldn't call them because our phone didn't work} and told them that someone was having a party and that I could hear the music from my room, and that someone has been running the halls knocking on guest's doors. They then informed me that there was a night club below our room. They also told me that they would send security to sweep the halls. Finally, when we had originally checked in we were told that there was a $10.00 a day per person charge for room service.

That was fine, but when we checked out there was also an energy charge of $12.00 a day which we were not informed of. We had to pay an additional $105.00 (approximately) upon checking out. Although some of those charges were for the restaurant in the hotel that we ate at and charged to the room. I do have to say that the maid service was good and the beds were comfortable, but everything else was disappointing. This is not a hotel that I would recommend anyone stay in if they are visiting the Bahamas.

On Jan. 6 I made a reservation through Orbitz for a one-night stay at a Holiday Inn in Boston. According to the cancellation policy I read on the Orbitz page titled Review and Purchase, I was allowed to cancel up to 24 hours in advance and only incur a $25 fee. So I made the reservation by giving my credit card info. Subsequently, I found out that Holiday Inn did not in fact have this policy. When I attempted to change my reservation 2 days prior to the reservation, I was told by Orbitz that I would have to pay the entire room charge.

I lost $138.

I booked a hotel reservation through Orbitz. I booked a king-sized suite, with refridgerator, and complimentary breakfast bar every morning. When I check into the hotel, I was taken to a room with 2 double beds and no fridge. When I called the front desk, they said there were no more King rooms available. After going down and fighting with the hotel personnel, I was able to upgrade to a room with a King size bed, but no suite and no fridge and no complimentary breakfast buffet. I was deceived by the Orbitz website, because I didn't get anything I reserved for.

My debit card was billed immediately for $763.04 for 4 nights when I made the reservation one month in advance. After all the fighting with the hotel, not getting anything I signed up for, when I checked out, they gave me a total billed amount of $461.89. In other words, Orbitz charged substantially more than the hotel charged Orbitz. While I expect for travel agents to make a percentage, I had no idea I was getting ripped off so badly.

I made a hotel reservation with Orbitz at the Mar Monte hotel in Santa Monica, and provided VISA card information to reserve the hotel. At the hotel, I used an AMEX card to check in and pay. The hotel didn't end up making any charges to my VISA. The day I checked out, a charge of $267.68 was made to the credit card I'd given to Orbitz. The description was HOTEL MAR MONTE SANTA BA 10/08HOTEL MAR. The hotel has no record of this charge. It's currently under dispute with my bank. The only other organization that had my CC info and knew I was staying at that hotel was Orbitz.

Made a reservation for one hotel room at Skytop Motel in Kingston, New York (ckeck-in was 8-1-07 checkout 8-12-07). I cancelled on 7-3-07 without (supposedly) any penalty per Orbitz policy. Just checked my credit card and found a charge entered for TWO rooms for one night (for a no-show).

Called Orbitz. They told me to call the hotel. Called the hotel. Manger / owner refused to credit the amount back to my credit card. Hotel owner said that he never received a cancellation from Orbitz. Called Orbitz and hotel together on the same phone line. Orbitz told hotel owner that I had, indeed, reserved and cancelled said reservation and that I should not have been charged.

Hotel owner cited two confirmation numbers that neither I nor Orbitz recognized. Owner said that I was charged for those reservations (WHICH I NEVER MADE, NOR DID ORBITZ recognize). Orbitz and the hotel refuse to credit the amount on my credit card. Right now, I'm out $180 and still no resolution. Both sides are telling me to deal with the other side.

I am disgusted to find that I cannot rely on your star system to find suitable lodging.

This recent trip has proven to be too much to handle and the experience that I am about to describe in this letter is appalling and disgusting. I have recently returned from an unsuccessful vacation trip to Paris that was booked with your company on Wednesday 28th March 2007. I am disappointed to inform you that it was a bitterly unpleasant experience as there were numerous problems which occurred that I believe are attributable to the poor organisation and irresponsibility on behalf of your organisation.

Upon my arrival (Check-in date of Monday 2nd April 2007) at the Hotel Derby Garibaldi (92 Boulevard Garibaldi, Paris, 75015) I was shocked to be told that the hotel management were not expecting me and that there was no booking made under my name. Despite presenting the hotel confirmation voucher and despite calling the hotel a day in advance and confirming the reservation I was sat in the lobby of the reception area for over 3 hours after what was an exhausting journey with my wife and children. The hotel receptionist (Mohammad) was particularly unhelpful in contacting your company representatives in the U.S. and told me that as the Manager (Aza Christopher) and the owner Mohammad Abdflal were busy, I would be unable to meet them until the following morning.

I was bluntly told that there were no rooms available and my confirmation voucher was immaterial, as they had no such receipt of my booking. Due to the busy holiday season of Easter, my family was forced to commute across the neighbouring area for several hours in a Taxi and on foot, to find accommodation for the night, which became increasingly frustrating as most places were fully booked.

My wife twisted her ankle and fell due to a depressed manhole cover on a sidewalk. She was medically treated for her injury and could not walk for couple of days.

Having made my hotel booking with a reputable company such as yours, and having paid the full amount in advance ($980.91), I would have assumed that I would be guaranteed peace of mind and a comfortable vacation for my children.

Attached below is an email that I sent to Orbitz because of a mistake that both the hotel and Orbitz made. Since Orbitz charged me for the room I expect them to handle this problem. Since I've arrived back in the States Orbitz has given me the runaround. In my last mail I made it clear that if they didn't meet my expectations I would contact consumer agencies:

On this web page, it said the wait time is approx 3 minutes. At 10:52am eastern time, I've currently been on hold for 53 minutes for an error that Les Jardins du Marais Home Hotel had made on a package deal: I was overcharged for an additional night as far as I'm concerned. When I finally had my call answered, I told the agent how long I'd been on hold - there was no I'm sorry - nothing. I was then told that the reservation is made that way to ensure that a morning arrival would allow guests to check in early. Obviously I was not aware of this nor was the 4 star Hotel. We were told at the hotel that since we did not arrive at the hotel on May 15th our reservation had been cancelled.

The agent from Orbitz called the hotel while I was on hold to find out what had happened it appears today is a Holiday in Paris and she could only speak to a receptionist. Their records did show that we were a no show for May 15th. When we arrived at the hotel on May 16th we were told they were sold out. After several long conversations with several different members of the hotel staff and several hours of waiting, they found a tiny room. (There did appear to be some member of mgmt on duty, the staff kept going to a gentleman for advice) The room was certainly not a 4 star room, We walked other parts of the hotel and the rooms were beautiful.

I made a reservation for a hotel, online, at orbitz.com on 03/08/2006. The total for the hotel reservation was $338.76. A couple of hours later I cancelled the reservation. I called orbitz.com to confirm the cancellation; they confirmed the cancellation but stated that they could not refund the money because it was cancelled within 30 days of the reservation. I made the reservation 14 days in advance.

I have been charged the above amount, and received no service in return for my money. I made a reservation, and then cancelled it within hours of making the said reservation. I gave orbitz.com a reasonable amount of time to fill their hotel room. I feel I am entitled to at least $300.00 back from orbitz.com.

On the afternoon of 3/19/2006 I received a panicked call from my daughter who was weatherbound in the Denver Airport with her husband and two toddler daughters. She needed help locating a nearby hotel to stay in overnight. I got online with Orbitz and located an airport hotel at which I reserved a room that night. When I immediately called my daughter with the information, she told me they had been able to find a room and didn't need the one I had reserved. I immediatly canceled the room reservation through Orbitz.

I received e-mail confirmations of the room reservation and cancellation from orbitz and thought that was that. Turns out I was still charged the full room rate on my credit card as a cancellation fee. A phone call to the Orbitz Customer Service(?) department resulted in an "I can't help you response." My point is there should be a large flashing warning message on the Orbitz reservation screen that says "CAUTION: YOU ARE GOING TO PAY FOR THIS RESERVATION, PERIOD. WE DON"T CARE IF YOU USE THE ROOM OR CANCEL THE RESERVATION, WE ARE GOING TO TAKE YOUR MONEY."