OneTravel responds to customer complaints: My name is Georgia Gallarde and I am part of the Priority Customer Service Team for OneTravel. I was concerned to read the comments posted on your website by Carol. She had seen my name and email address,ggallarde@onetravel.com, on another site and emailed me on Friday, May 1 to let me know of her difficulties.I had contacted her that same day and left a message for her that I was looking into her concerns.
I immediately began working with our accounting department to see what had occurred. What we have found out today and notified Carol is that due to an error, the airline never fully processed the refund. They are now processing it back to us and a check will go out to Carol within approximately one week. I have notified Carol of this. Of course I am very sorry that Carol had any problems but I am glad that it appears everything has been worked out.
