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Onetravel.com

Read OneTravel.com's response to consumers' complaints.

Jeanny of Brooklyn, NY May 4, 2007

Jeanny of Brooklyn NY (05/04/07)
One travel's made an unauthorized charge on my credit card. I purchased a vacation package to Paris back in February. In March I noticed a double charge. I called and called and I've been told I will get a refund since then. However this isn't happening. I spend hours on the phone trying to get them to refund me the money. How can these people be out there doing business? I don't understand. Something must be done.

Tom of Boston, MA February 15, 2007

Tom of Boston MA (02/15/07)

We were directed to onetravel.com from the Sidestep.com search engine. The flight advertised was not the cheapest, but did offer the best travel times. After filling out all the forms, we were told that our reservation would not be confirmed until we survived a credit verification, which had to be completed within 12 hours. Calling immediately, we found the office closed despite an announcement indicating that it should be open. Calling the next morning at the stated opening time, the office was still closed. An hour later, I was subjected to a "verification" exercise that included information from 18 to 50 years ago!

I was informed that my reservation would be confirmed, but the subsequent e-mail referred to different flights with multiple stops at very different times. We refused the reservation and immediately contacted our credit card company. A short time later, we received a notice of a travel policy issued by AIG Travel Guard. We never requested the policy and it referenced a reservation we never made. It took two calls to AIG customer service to cancel this travel policy. We have heard nothing further from onetravel.com and are awaiting a promised e-mail cancellation from AIG.

Rebecca of Lakewood, CO January 11, 2007

Rebecca of Lakewood CO (01/11/07)
I purchased plane tickets thru OneTravel.com on 7/12/06 for a flight from Denver to Orlando on 12/30/06 to return from Orlando to Denver on Sun 1/7/07 on a Frontier flight at 9:10pm so the three adults on the trip could return to work on Mon 1/8/07. I had a feeling from the beginning that something about TravelOne.com just wasn't legimate (Lesson: Go With Your Gut) and continually double and triple checked with OneTravel and the airlines to make sure everything was still all set up 'til the day before our departure on 12/29/06.

I was confirmed by Frontier airlines that our return flight was set. Upon checking out of our hotel on 1/7/07 and returning the rental car, my party of five, including two small children, approached the Frontier ticket counter at the Orlando airport to find that it was closed as Frontier hasn't had a flight departing Orlando after 5pm in over a year said one rep and over 6 months said another rep. They had, luckly, rebooked us on a flight the next day, but we had to re-rent the car, get another hotel room and we all missed a days wages and had to purchase restaruant meals.

Extra day rental car cost 55 Night at hotel 115 Lost wages for 3 people: 117.52 + 136 + 195 = 448.52 Restaurant meals 100 Total: 603.52

Patricia of Jacksonville, FL November 6, 2006

Patricia of Jacksonville FL (11/06/06)
I purchased a ticket IN ADVANCE DUE TO HIGH SEASON BEFORE APRIL 14TH and they gave the wrong apartment number to Fedex so I never received it, all they said is that they had no way of verifying and I faxed them my credit card statement and they still have not resolved this issue which happened on 2001 or 2002...

they are horrible horrible I had to purchase a second ailine ticket due to that it was an emergency fligh I had to make...so in total instead of just 258.00 i SPENT ALMOST 700.00

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