Complain about a product or service

Onetravel.com

Read OneTravel.com's response to consumers' complaints.

susanne of moseley, VA June 24, 2009

I booked a flight last night from Richmond, Virgina to (VPS) florida to see my daughter. The dates were supose to be from 7/1-7/8 when the ticket came through I must have made a mistake and booked 7/8-7/8. I tired thier calling their 24 hour phone number and basically was on hold for over 2 hours. In addition to this I emailed my concerns as well, No response! The next morning I tried calling and was on hold for 1 hour and 15 minutes. I called from the office and was on hold for 40 minutes.

while on hold I got a response, am not sure, but I had just wrote on thier blog about my experiance and then I recieved their email! They said someone would be calling me. Some one sure did, could barely speak english! They changed my ticket for an additonal 551.00 telling me I would be refunded the 237 for the origional ticket. He also said that I would recieve and email with new flight info varifying my new travel plan. The only email I got was a cancellation of the first booked flight with US Air and I have not heard back. I have no idea if I have a ticket to get to florida and they can not be contacted. Obvioulsy a shaddy opperation. They have already debited my account for the first 237. When they hit me agin for 550 with no ticket I will be in the hole for over 700 with no plane ticket.... HELP

I am questioning if they are even who they said they are! I am going to try to empty my account and close it before they take me to cleaners!

SJ of New York, NY June 10, 2009

They post these teaser fares that are very low but by the time you put in you Credit Card info, name and the rest they are 'no longer available'. Happed twice yesterday and I ended up purchasing tickets at 250 Dollars more than what I had originally started with. The other even more disturbing fact is that you do not get 'confirmed seating'. They do not advertise this.

If you are traveling even with one more person there are no guarantees that you will sit together or get a decent seat. The airline at 'check in' at the airport will assign you what they have. Customer service has an average 20 minutes wait and have told me three different stories in less than 12 hours... They had me call Delta, Air France and...They end up not being as cheap as they 'advertise'. Unlike other sites you don't get your seats and customer service is a BIG WASTE of time. Good Luck if you decide dealing with them... I won't.

iona of centerville, UT June 1, 2009

I booked a flight through: onetravel.com. I saw the best price for my ticket, it displayed the price and I selected and it was not guarented until purchase. I purchased the ticket using my m/card. After I gave my M/card, it said that price was no longer avaible. The new price was higher. Ok, i though I was taken.

The next morning, I received an email explaing the flights I bought was not avaible so, they suggested some other flights. I lost it. My trip is not, not a vacation trip. It is "a life and death situation" I was so stressed and had a panic attack. I am still so mad that people are allowed to gamble with people's emotions like that because of greed.

Carol of Calgary, AB May 1, 2009

I have a persisting issue that still has not been resolved after spending countless hours on the phone for the last year. I booked a Westjet flight through OneTravel in May 2008 and I ended up canceling the flight. I agreed to pay the cancel fee and OneTravel informed me I would have a credit balance of over 300 to use with other bookings directly with Westjet.

Since then I have called at least 10 times and everytime I call OneTravel I have to allot at least 1 hr to spend on hold as I'm transferred from customer service, to billing back to customer service and then passed off to Westjet.

-I called several times to use my credit balance and several agents gave me confirmation numbers to use with Westjet. The confirmation numbers never had any balance on it according to Westjet so I keep calling OneTravel to get the correct one.

-Finally after months of confusion a manager agreed to just give my my credit balance back on my credit card which I used to purchase the flights.He guaranteed I would get it within 7 days. After waiting 1 mth I still have not received the credit balance.

-I call back again and now the billing department said Westjet should be the one to send me a cheque. (that's ridiculous, no airline sends out cheques)

-I call again, billing department said they will call me back because they have to track down my credit balance.

-I call again, billing department said I will get my on my credit card in 7 days.

-I call again, nothing has happened and the agents still do not know what's happening and I am suppose to get a callback. (OneTravel agents never actually call anyone back)

Sometimes I think they put me on hold for so long hoping I will just hang up so they don't have to do anything.

Dean of Melbourne, FL March 19, 2009

Dean of Melbourne FL (03/19/09)
my son in the army bought on the 15 mar 2009 a ticket to see his girl friend from bismarck north DA to ashville NC on the 2 april 2009 to the 20th and back. the email conformation was wrong after he printed it. the next day he called them and cancelled. one travel stated ok your booking number is your cancellation number. his time on the phone is limmited since he is in the army. he call one travel back on the 17th to book the flight over the phone so there was no screw-ups, and they stated that he had never call to cancell the booking and wanted him to pay 150 rebook fee and 495 new ticket fee

I THEN AS HIS DAD CALLED AND GOT TOLD TWO DIFFRENT STORIES FOR TWO DIFFRENT PEOPLE. THESE PEOPLE LIE AND STEEL
3 DAYS ON THE PHONE AND 590 +150 +490 but i stopped it i have my visa card rep on the phone 

Jack of Northridge, CA February 15, 2009

Jack of Northridge CA (02/15/09)
I booked a flight from LAX to Bogota Colombia on onetravel.com. A couple days later I recieved a phone call saying that there were technical difficulties and that because my flight was not non-stop and included multiple airlines they could not finish booking my flight. they offered me a new flight for 250 more. I declined their offer. They said that my credit card would not be billed for the flights or service charges.

As of now there is still a 128 charge to American Airlines on my card. We will wait and see if they come off. If they do not I am going to look into taking legal action as there seems to be no shortage of proof that this website is committing fraud on a regular basis. Good luck to the rest of you who have been affected by this company.

Saerom of Norwalk, CT February 10, 2009

Saerom of Norwalk CT (02/10/09)
I bought a plane ticket through OneTravel.com to go to Korea. They refused my credit card because they said not enough money. I called credit card company and they said more than enough money. I called back OneTravel. They said my charge is on hold. But if they put through the charge again, it will be 100 more. I asked why and they told me because the charge was on hold. This company is very, very bad. I paid more money with Asiana Airlines but more safe and more honest.

No consequences because I cancelled the charge and closed out my account to prevent them from stealing from me.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |