Onetravel.com

My husband and I purchased tickets in August, for a court date we were summoned to, in Virginia. We purchased tickets from Oklahoma to Virginia, with many layovers on the way, for $850. The court date was changed, due to Hurricane Irene, so we could not go. We contacted One Travel, who then told us to contact the airline. It was no longer their problem. Our court date has been changed to March, so we called them back to see if we could get a credit towards our future flight. We have incurred $300 in cancellation fees, and our total is $870 for new tickets! We already paid $850 for the old ones we could not use. I really wish airlines would sympathize with people who have court related issues to resolve. Our family doesn't make that kind of money. I pray this doesn't happen to anyone else.

First of all, I wonder that why the OneTravel.com is in the business in this fast paced world and every person can taste who is who and what is going wrong with them. OneTravel wasted my time and at the end, a headache that I would not be able to remove. They have a ticket and are still advertising on their webpage. When I called them to book the flight, I was told that they are unable to see that fare. I started thinking that there may be something wrong with my system. I searched again and got the same result but on phone they offered me ticket for$ 200 more.

I even checked that after two days and called them. Eventually, I was told that they have some expired pages in the system. (Other site are updated even when there is purchase/cancellation of one ticket.) I agree that they advertise the lowest price but they cannot give you the offering for the same amount. So please do not trust their advertisement. Better not to do business with them. This is my personal experience and I quoted what happened to me this week. I will prefer to purchase ticket from the airlines. I am lucky that I knew the OneTravel at the right time because many comments can be seen that some people book online and the end of the day they receive an email telling them that the booking has been cancelled.

I coordinated a fishing trip with my 76-year old brother to fly down to Los Angeles from SeaTac, and then we were going up to the Sierras. He booked the trip through Onetravel on Feb 1, 2011 with the flights on June 6 and return June 11. I sent him a check to reimburse him for the cost of the trip as he doesn't have any money. On May 21, 2011, my brother was air medivacted to a hospital with severe cellulites and was there for a number of days.

On his behalf and at his request, I cancelled the trip with Onetravel at a cancellation fee of $25. We thought my brother could use the trip within one year of the date that it was scheduled, June 2012. But alas, Onetravel has told us, "No way. Use it by Feb 1, 2012 or lose it." We are now out the entire booking amount of $280 plus booking cost of $25 and $26 cancellation fee. Every time I call, I get put on hold, sounds like someone from India, and no one ever gets back to me. I just had three way by-pass four weeks ago and this whole scenario is getting me very upset. What a rip off! Is this an American owned company?

I had a duplicate booking of the same travel in August 2011. I called later and one of them was cancelled and I was promised a refund ($1065). It was never paid. Every time I called, I got the run around, such as the airlines have not returned the money.

It is horrible and cost me extra money. I purchased my tickets on 8-16-2011 to travel from Jacksonville, FL to Fiji on January 3rd because I have to report to work later that day. The cost was $1687.80. A few days before my departure especially on the 28th and 29th, this company changed my departure several times by telephone and e-mail. On the 29th, I received two different departure dates. I spoke to someone who said my definite departure was 1:54 pm on the 3rd of January. I then was told I missed my flight of 12 pm and I owed them $300. I shared all the changes they made but they insist that it was confirmed, they had the right to change, and that is all. They insist that it is my fault I missed the plane and the cost is my responsibility.

I booked a flight to Jacksonville from Bradley and back. Within a week, I received change of flight info with times that were very inconvenient and was told that for a fee, I could change them. After reading several negative reviews, I realized that this was their typical scam. I changed the flight with the airline going to Jacksonville without a fee. I was able to print an e-ticket going there, directly from the airline.

On the way back, I was told because it was a different airline, I could not get an e-ticket. I called Onetravel and was told that I could get a ticket at the airport and not to worry about it. Luckily, I got to the airport two hours early because it took over an hour for the airline to corroborate that I actually paid for tickets and they had to rebook me on the flight and print me a ticket. Onetravel never gave them an e-ticket number and although I actually had two seats reserved on the flight, the airline needed this information from Onetravel who never provided it. They were completely unhelpful when I called them, at first lying about there being no problem and then giving me the e-ticket number I had already used going to Jacksonville.

If I could give them a 0 rating I would. Don't be tricked by their come-on of low prices.

I made two hotel reservations for two different dates on the one travel website. The website offered two options of paying: pay the whole amount of reservation or hold the reservation for $15 and pay at the motel upon arrival. Before leaving on the first trip, my credit card was being charged $15 for first reservation, $15 for second reservation, $190.98 for first reservation, and $278.97 for second reservation. When I arrived at the motel, the reservations were made but I had to pay the full amount there because there were no payments made even though the amounts had been removed from my account.

I received refunds from one travel, except for the second pending reservation. It was an amount of $299.67 removed from my account by Holiday Inn. I have talked many hours to many operators, explaining I only authorized $15 for each reservation to be taken out of my account by One Travel. Holiday Inn was not authorized to take anything out of my account except the one time I was in Oklahoma in person. Even the escalation department is claiming they made "a mistake by taking out the amounts and they refunded what they could but Holiday Inn is not going to refund what they have taken out". I never authorized Holiday Inn access to my account. I never authorized more than $15 to be removed from my account. Can you be of any assistance?

An amount of $299.67 is still missing from my account. I was also severely short of money for my first trip as all transactions took place before I arrived in Oklahoma. Refunds from One Travel were received a week after my return from the trip and I had to fight for missing amounts of the refunds. I also have a worker who knows my case who yells at me and doesn't keep me updated.

If I could give One Travel a zero star rating, I would. Their customer service is horrible. My husband booked tickets in January to visit family overseas. We were supposed to travel in May but a war broke out. After hours of trying to get someone in customer service to answer the phone, we were told that the tickets are non refundable and to call American airlines. We received a credit, minus cancellation fees ($50/person) and rebooking fees ($250/person) good for one year to the same destination, using the same carriers.

We booked another flight, only to have the situation overseas get worse. The first three times that I called, I could not get through. When I finally got through, it took 10 minutes to speak to a customer service representative, followed by being put on hold for another 40 minutes. I cannot believe that this company is still in business. He also spent hours on hold. Apparently "your call will be answered shortly" does not mean what it appears that it should. I am thoroughly disgusted with One Travel and will never book with them again. Sure, they offer cheap prices, but should something go wrong, the customer service is horrible.

I spent well over an hour and a half trying to book a flight on One Travel website. Every time I got to the part to book, it tells me that the price is now almost double, do I want to proceed? No, I don't want to pay almost double the price you are advertising for the flight. Every choice that I was given and added my information, each time was rejected and asked to pay a substantially higher price. So I phoned the company. The nice lady kept trying to find a price that was even remotely close to what her company was advertising but couldn't? She went on to explain that the prices hadn't been updated yet. What? I live in the now and I am trying to book a flight now. I have booked most of my flights with online companies for the last two years and haven't had this type of false advertising. I ended up having to pay $775 for a flight that is still advertised at $443 as we speak.

I purchased 4 airline tickets back on March 2011, then One travel sent me an email saying that something happened with the tickets. So I canceled the reservation. One Travel charged to my credit card 3,985.00 for the tickets. They told me that they will refund my money to my credit card between 2 and 3 billing cycles. It has been 8 months and when I called to the billing department, they leave me on the phone waiting for hours and never answer the phone. If somebody read this complaint and can help me, I will really appreciate.

I booked the flight through CheapoAir/Onetravel.com. They confirmed everything. They issued eticket and everything, charged credit card, and made my plans. The next evening, without my request, they cancelled the ticket and sent mail saying that my reservation has been cancelled. I called CheapoAir/Onetravel.com on 11/10/2011.

I spoke to the agent and requested to book the ticket. The customer service agent booked the ticket and sent mail with reservation details, and then issued ticket and charged my card for the same amount. I made my arrangements immediately to travel. Next day evening, I received mail saying that they cancelled my reservation. Next day, I called the agent and asked why they cancelled my reservation and tickets. They mentioned that the airline requested to cancel my ticket as they had some technical issues. Then, I asked how they can cancel my ticket after issuing the ticket. They said that they couldn't do anything about my reservation as it's cancelled. I called Airlines Emirates after that, and provided my airlines reservation ID. They said, "Your agent cancelled the booking and we didn't request them to cancel this booking." Please help on this. I can provide the email with ticket numbers and everything.

It was a horrible experience. I made reservations with OneTravel.com. I got to the airport, only to find that my flight did not exist. LIAT airlines had notified OneTravel via computer that I needed to be on an earlier flight that day. OneTravel never changed it in the computer and never notified me. I called OneTravel from St. Vincent and they told me that my flight was confirmed that day. I ended up having to buy $1,400.00 worth of tickets that day to get home, and missed my connecting flight in Barbados as a result of LIAT not putting me on an earlier flight.

I signed an agreement to be charged $582 but instead, I was charged $719 plus a $35 fee for using One Travel. I called the company and they attempted to put the blame on the hotel. I paid $150 over my budget because of their misrepresentation. Their rates are not even discounted.

Scam alert! I booked my departing flight on November 9 and my return flight on November 13. I did not check my flight status, assuming the dates were correct. Mistake! The return date was wrong. I called to see about changing to the correct date and they said sorry, it was my mistake. "You put those dates in and that's what you paid for". They did try to help and extract, and additional $400.00 from me for a one-way return (more than the original round trip).

Never use a company like this. I have to say, it is a great scam if you are in the scamming business.

Don't fall for this marketing scam! They display their ticket prices before taxes and entice customers by making us think that their $25 per ticket service fee is the only additional charge you will receive. The taxes get added on after you enter your credit card information and you will end up having to pay more than you would, through any other online booking agency. Customer service is impatient to explain this to you and billing will only put you on hold for eternity. What an awful company!

My wife and I bought 2 tickets going to Punta Cana from Minneapolis. We where charged twice for the same ticket. I called One Travel and spoke with a lady about the issue at hand. She told me that they had one payment on hold and I should not worry. I informed her that they don't have any payment on hold and that they took an extra $1494.20 out of my check book. She told me I must be reading my bank statements wrong because she was right. I told her why is my checking account neg with overdraft charges then? She said that was not their problem. I hung up!

I called my bank and confirmed that it was taken out and what should I do. They told me to do a three-way calling if they don't believe me. I then called One Travel back and spoke with somebody new. Same deal, but this time, I got her to call my bank on a three-way phone call. She, of course, didn't believe a word I was saying until my bank told her. So the overall response from One Travel, "Well Sir, we can refund your money in 7 to 10 business days". So here I get to wait for maybe 2 weeks for my money and overdraft charges. Thanks One Travel. This will be the first and last time I will deal with them.

I purchased a roundtrip flight for my relatives using OneTravel.com. I completely paid for and confirmed the tickets and printed up an itinerary that evening. The full fare was $853.60 including tax and fee breakdown. The next day, I received an email concerning seat assignments. When I chose the seat assignments, I reprinted the itinerary only to discover that the price of the tax and fee charges had gone up $24! The final charge was now $877.50.

Everything else looked the same on the itinerary. There was no indication why the charges had been added. According to my credit card company, this is not legal since I did not agree to the charge. It makes me very uneasy. I am trying trying to get through to customer service. Since the amount is just $24, I am only going to bother about this so much. But be forewarned that this company pulls a bait and switch on prices!

I am disabled and was moving from Las Vegas to Arlington, so I paid for a one way flight from Fort Walton Beach FL to Las Vegas on onetravel.com for the person coming to assist me with the trip. I sent the email I received to the passenger and when they got to the airport, they were told the flight was canceled. I called the airline and was told that the flight was canceled for non-payment. I questioned how that happened and the lady said the travel company did not pay them for the seat.

I called onetravel.com and the agent on the phone said nothing they could do, so I asked for a supervisor. Maurice **, supervisor, called me back and stated "We erred, we canceled the first booking and rebooked it and failed to send you the new confirmation information. Therefore, I will refund the money back in full within 7-10 days from August 16, 2011 at 12:10pm".

I have yet to get my refund and now, he nor the company will return any phone calls or answer any emails.

In June 2011, I purchased two flight tickets to Aruba. I called OneTravel to cancel 10 hours earlier due to an emergency illness. I was persuaded to change the dates and refused to take NO for an answer. I replied that I will call later. I was just frustrated for the way they handled their work. It has been two months and they still refused to email me a cancellation letter requested by Seven Corners Insurance Company. It has been a nightmare and a terrible experience.

Beware lack of seat assignments! On March 17, 2011, we booked flights for August 19 from Providence, RI to Copenhagen through Washington Dulles Airport. We received confirmation that day for the flights. Today, August 6th, I realized we had not been assigned seats. When I called OneTravel, the gentleman I spoke with was able to book seat assignments on the United Airline portion of our flight, but not on the nine hour SAS flights.

When I contacted SAS, I was told all aisle seats were assigned and we were given seats in the middle of the long, middle rows. When I asked if aisle seats had been available at the time of booking, the woman at SAS confirmed they had been.

If we had known that we were supposed to book our own seats back in March, we would certainly have done so. How difficult would it be for OneTravel to include one line in their four page booking confirmation telling people their need to call the airline directly to get seat assignments? Isn't it their job to make sure you have seats?

When talking with the fellow at One Travel, I asked to speak to a supervisor. He came back on the line and suggested that if we went to the airport in Copenhagen four hours before departure, we might be able to change our seats. We have only two days in Copenhagen and don't intend to spend any more time in the airport than needed. I questioned that if I had not looked at the tickets today and realized we had no seat assignments, that if I had called next week, my husband and I could have found ourselves sitting in different rows for two nine hours flights. The man I was talking with confirmed that this might well have happened. For sure, these are the last flights we will book on OneTravel. Sincerely, Two very dissatisfied customers.

I purchased an online international flight from OneTravel.com for $1300 with Alitalia Airline. It was for travel from Toronto, Canada to Tehran, Iran at the end of February 2011, with a return date set for mid April 2011. About three weeks prior to my booked return date, I called OneTravel.com customer service by phone from Tehran. I asked them if they could reschedule my return ticket for any available date in mid May 2011. I was surprised and shocked when they told me that they will do that for me only if I pay them $250 in penalties, plus an additional $650 for a change in the price of the ticket. Wow! Well, that was almost the price of a whole new ticket. Of course, I declined.

So, I called the Italian airline (Alitalia) directly. An Alitalia agent told me that "Yes" they would be glad to reschedule my return ticket to the next available flight of the same class for free, because I was actually entitled to one change, free of any charges! In fact, later I found out that this is a universal rule among all airlines, as long as the site is available and the flight is of the same class. So travelers, be aware of highway robbery that is happening in the industry, in my case by OneTravel.com. They have actually tried to rob me $900 of my hard earned money for a service that I was entitled to, free of any charges! If this is not a highway robbery, then what is it? You'll be the judge of that!

I recently tried your service and purchased a round trip ticket departing from Houston Hobby Airport on August 5th to Quad City Airport in Moline Illinois. All arrangements displayed were correct until I pressed the purchase button. The ticket itinerary showed me returning to IAH (Houston Intercontinental Airport). I tried calling your company over the next three days and finally got to speak with someone after waiting on the phone for 25 minutes at 4:00 AM. I was told that I should have called within 24 hours but since I hadn't, the change was going to cost me an additional $150.00. So much for your customer service

I entered my information on to your web page specifically requesting my flight from and returning to Houston Hobby Airport. Your booking has me returning on August 7th to IAH, an airport 45 miles from my car.

I sent an email to customer complaints: to the attention of Georgia Gallarde. I have receive no response from her or anyone else at your company.

As I make arrangements to get picked up and transferred the 45 miles to my car, I will remember why I will not be doing any more business with your company.

My original round trip was $290.40. I changed my return flight. That charge was $225.00 additional, making the round trip charge $515.40. I expected at least a credit for 1/2 of the 1st ticket charge, or $145.20.

I feel I was grossly overcharged by One Travel.

I booked flights on this website and contacted the company. I spoke with a sales representative to reschedule flights but I got the runaround until after the date of flight. We had bought travel insurance and in this case, my travel companion was ill with medical proof. They reported us a no-show to American Airlines voiding all credit.

I have emailed the company eight times and I have called to claim insurance and to speak with a representative with no response and no coperation. Geena spoke with a heavy accent and is impossible to understand.

On 07/19/2011, I purchased a round-trip ticket from Memphis to Geneva, Switzerland for $706 at OneTravel.com. The flights were confirmed in the morning of 07/20/2011, with all the airlines involved, and my credit card was charged $706.15. However, the following day after the flight tickets were confirmed by email on 07/20/2011, I received an email at 6:56 PM requesting changes to the ticket price I paid for the confirmed flight ticket from $706 to $1042.71. This ticket change is a fraudulent bait and switch attempt.

This price change is unacceptable, and Onetravel.com should keep the original and agreed price of $706.15, that was already been charged to my account. I received another booking receipt and confirmation today, 07/21/2011, but when I checked to verify the confirmation at Swiss Airlines, I got this message, "Your reservation ticket has been cancelled." The confirmed e-ticket for Swiss Airlines was valid when checked at the airlines website yesterday. This seems to follow the company's bait and switch pattern, and defrauding its customers. Just when Onetravel will not accept any changes to my confirmed itinerary without steep charges, I will not accept these sudden changes to my paid for and confirmed flight ticket as per booking.

I decided to book our flight (from Atlanta to New York) via One Travel since airfarewatchdog.com (which I thought was a reputable site) recommended them. The Myrtle Beach layover (going to and from our destination) via Spirit Airlines was doable since the price was cheaper than the major airlines.

On July 2 about 1 p.m., we booked online and received a booking number from One Travel. On July 3 around 2:45 p.m., we received their e-mail that read, "The price requested" changed: $82 more!

After waiting on the phone for almost 90 minutes, I spoke with someone (whose name was inaudible) in customer service. He asked me if I could stay in New York for an extra day; otherwise, the price would jump yet another $100. I immediately cancelled our so-called "booking" via the customer service representative and responded to One Travel's e-mail, saying we had cancelled. They promptly responded to the e-mail confirming the cancellation, but claimed that it might take one-to-two billing cycles to credit my account.

One Travel is clearly and blatantly playing a bait-and-switch game, while trying to tie up my credit!

I bought a $1600 ticket, they called me the next day and I confirmed the transaction info. Then, on the same day, they called and said that the price of the ticket changed to $3500. I called back to speak to a customer service but they couldn't help. I asked to talk to a supervisor but they kept transferring me from one person to another. Eventually, after trying the whole day to get this right, I gave up on this ticket and went ahead and bought a new ticket.

Bottomline, they don't guarantee the price, and they don't say so. I find that misleading, and an unfair treatment. I wish there is an agency that monitors those people so that I can file a legal complaint. The treatment was misleading, dishonest, and unfair.

I scheduled a round trip flight to Dallas Fort Worth TX from Atlanta Hartsfield in Atlanta GA on Wed June 22 because we had a death in the family and had to fly out for the funeral on Sat. I booked it for a departure of Fri June 24 & return Sun June 26. I figured they recorded their phone conversations and I went over this booking with the girl SEVERAL TIMES so that there were NO MISUNDERSTANDINGS!!! I even told the girl that we were traveling there for a funeral and returning Sun. We get to TX, go to the funeral and to our relatives house afterwards for our full 1 day family time.

While there I wanted to check in online and assign seats and found out from Air Tran we did not have a flight out for Sun morning like I was told we would. The IDIOT that made my reservation put the return for JULY 26 instead of JUNE 26 even after going over it several times!!! I called them several times and even spoke with a MGR named Nigel, if you can even call him a MGR. I explained my situation to him and they were willing to change my flight...oh and charge me $1057.00 for fees when it was THEIR FAULT. HELLO....I told him to go listen to the phone conversation.0

He said I needed to take some responsibility on my part to check out the info myself on the email she did not send. What a JERK!!! Needless to say, I chewed him out for being so unreasonable! He did not even want to give me the Pres of the Co name. I got it from him anyway. I started reading the complaints here and found that I went through some of the same things....several calls, extreme amt of hold time, terrible customer service, dropped calls. This is the worst customer service and company I've ever dealt with. What a way to help a family they screwed over at a time where there was a death in the family...really...how cruel can you be?

I asked them to call back after 8:00am MY TIME. They didn't for a while. They called me and said they would give me $50.00 per ticket as a token of appreciation of doing business with them..... I thought. WRONG !! They cancelled my flight insurance and refunded to me, WITHOUT my approval. Then they wanted to argue with me saying they have our conversations on tape. I told them I was contacting the BBB, and FTC. I filed complaints with both and was told they are very well known for they games.

My daughter booked a flight using One Travel for a flight for June 14th. Her grandmother paid the charge which was $120 and some change. Due to a family emergency, we need to get her here quicker, so I called One Travel and explained the situation. They originally told me that the "change" to the originally airfare would be $81 dollars then all of a sudden said no it will be$ 158 dollars. I gave them my credit card information to pay the additional monies wasn't thrilled about the additional cost but we need to get her here quickly. They told me that my card was declined; I told them that was not possible as I have plenty of money in the account to cover the charges. They then said oh it has been approved.

Gave me a confirmation number and sent my daughter an email with the changes to her itinerary. Not 24 hours later, One Travel contacted my daughter and told her that the card was declined again. Here is the kicker they have an authorization for $1 dollar on my account. I called and spoke with someone who transferred me to an eternal hold, I called back and the same thing. I have done this now 12 times (I am on hold yet again waiting to speak to a supervisor) while I was on hold, I actually went back to their site as well as the airlines site (frontier) to search the flight. I can right now at 10:30pm MDT get a ticket either through them or through Frontier directly for only $20 more than what my daughter's grandmother paid.

I called my bank to verify why they were declining the charge. They told me they did not decline anything and that there was that authorization on the account right now. This company is ridiculous impossible to get through to, there are no English speaking people to talk to which makes it even more frustrating. I am so ready to just lose the first ticket and buy one directly through frontier so we can get her out here. Anything you can do to resolve the issues this company has would be greatly appreciated.

I became a member through my job of the Work Advantage Program. Included in this program was the above-mentioned business. I am going to travel to my country and decided to schedule a flight ticket through their website. I did; however, it has been a nightmare. I had to cancel my flight ticket and reschedule another one, which I also had to cancel.

According to the company, it takes 7-14 days for me to get refunded. I believe this is an unfair practice, because when I purchased my ticket they took my money right away. All I have received is $64.00 credited into my account, and the other $250.00 shows as pending. I demand my money back as soon as possible. My money was taken from my account right away!

I got a shock of course because I paid $2300 for my round-trip ticket and very worried if I could not go back to start school. I checked my email and my phone for last minute changes but never got any. Because most legible websites such as Orbitz and Kayak would send confirmation or reminder few days before departure but I never got any and I thought it was strange. I am one of those who got tricked with the cheap ticket pricing.

Next, I thought I would give OneTravel a try again. I booked my ticket for memorial day few months back and OneTravel also took the ticket payment a few days after I booked my ticket. It is true that OneTravel is one of the websites that offer one of the cheapest flight tickets. I called in three weeks before the memorial weekend to check for changes and the automated operator mentioned of changes. I, of course, wanted to know changes so I can prepare for it. I called in and waited for 30 minutes and no one picked up my phone. I called again the next day, same thing, I waited for 30 minutes and no one picked up the phone.

I called to speak with one of there representatives about my flight and waited on the phone for 56 minutes. It is the most frustrating. I have been in my 59 years of life. The only reason I eventually hung up was I realized there may not be anybody there. What a waste of great advertising I listened to for 56 minutes. There can't be any way they think anybody is going to use them twice, is there? Occurrence date 5-12-11 9:00 am.

I would like to draw your attention to the research I did on the company OneTravel.com and many of them following names associated with this same entity: Travelong.com, Cheapoair.com, WKL Travel, Inc., Cheapseats.com, etc.

I got there earlier than expected, but was prevented from check in. In claiming that I can't fly with this ticket, the supervisor at the airport said I should contact the agency for refund. That is where the frustration began. I called from the airport. After a few hours of holding over the phone, they said that I can't get a refund right away but maybe by next booking. That's the case even when the error was on their part.

"This ticket entitled you for next flight booking with no charge." But this option was not on my ticket. So they told me that I have to contact the agency. I didn't give up and called again asking for the manger. That's where frustration number 2 began. They will talk nice and tell you that they are working on it in order to book you to the next flight, but they actually don't do anything. I have been placed on hold and hanged up. They lied to me and transferred me from one agent to another. And now for almost 13 days, only now do I know for real that I have been ripped off with $632.73.

Their trick is to carry the time with you and tell you they are working on it, but they actually need the time and that is good for their rules and regulation so you would give up and forget. Your on-time purchase is what they need. Anyway, you won't get your ticket or refund. Instead, you'll get a hang up in your face or they won't pick up the phone. Their customer service is a nightmare. I had to be with my family for the holiday's, but they changed my plans with aggravation, humiliation, lose of time, and lot's of money.

New traveler and customers, watch out from the company OneTravel.com and many of them following names associated with this same entity (Travelong.com, Cheapoair.com, WKL Travel, Inc., Cheapseats.com, etc.). The old way of going to the agency to buy your self and get the ticket by hand is much more secure from all this scam behind websites ripping people off. Watch where you pay your money.

I booked 3 international tickets online on **** after paying for $4,200. It is for travel between Fort Lauderdale, FL to Bangalore, India. There were 2 stops in between, in Newark and Frankfurt. The connecting time between flights in Newark is 1 hour, 49 minutes but this is okay for connecting flights. But when I called up the airline from Fort Lauderdale to Newark, they informed me that there is no baggage agreement between my first flight which is from Fort Lauderdale to Newark and my second flight which is from Newark to Frankfurt. So my baggage will not be transferred from the first airlines to the second. Also, I need to collect my baggage in Newark and then do a fresh check in again with the next airline. Now in this scenario, by the time I will collect my baggage in Newark and go for the next check in, not even 1 hour will be left for my second flight while at least 3 hours prior check-in is requested for international travelers.

Issue 1: At any point of time during the ticket booking process, it was not indicated that re-checking will be required in Newark. The international leg of this itinerary allows 2 Check-in baggages while from Fort Lauderdale to Newark the airline informed me that I will be allowed only 1 check-in bag. The travel agency didn't inform/notified me anytime during the ticket booking process.

Issue 2: The travel agency knows that there is no agreement between two carriers and still sold an itinerary where travel is not possible. Once I will reach late for next check-in for Newark, I will not be allowed to check-in and a ticket rescheduling penalty may be charged since I will be declared as no-show.

Issue 3: My good luck is I called the airline from Fort Lauderdale to Newark for a seat assignment and they explained to me the situation. When I called the travel agent, no one responded the calls for over 1 hour. When I called on **** number, I always get a recording to leave a message and they will return call otherwise I may call on ****. Every time I called, I would leave a message and until this date, I have not received any call back. When I called **** number several times, no one responded for over 1 hour. For 3 times I was able to get connected after holding the line for 50-60 minutes. I explained to them the situation and they suggested traveling from Fort Lauderdale to Newark on an earlier flight but they asked me to pay the ticket re-scheduling fee and any fare difference for that flight.

Issue 4: Upon insisting that it is not a problem from my side but from travel agency's side since such kind of ticket which travel is not possible cannot be sold at all, the customer service representative told me that someone will contact me within 3-5 days and rectify it. I called 3 times with 1-week intervals and received the same response every time yet I had to receive a call from the travel agency to get my ticket rectified.

Remember that calling the customer support is painful since no one picks up the calls for over an hour and sometimes even longer. I don't know if there is a maximum waiting time specified or if the company can keep the customer waiting on the phone forever. Please post this feedback and if you can help in anyway getting my ticket fixed, that will be really appreciated.

I booked a ticket with OneTravel.com for $189 and received confirmation through email on 4/29/2011. On 5/2/2011, I received another email informing me that "Due to the involved airlines (United and Frontier) that make up the itinerary you have chosen, we have experienced technical difficulties while processing your tickets and your booking could not be confirmed at the original quoted price. We have searched our data base and have found a suitable itinerary with the lowest price of USD $317.80. "

When I called them to inquire about my booking, they now said that the price is $377, but they would give it to me for $300. They said that they never charged my American Express card for the original booking. I checked with my American Express account and saw that Frontier did charge me and then credit back the same amount. Whenever I use my AMEX card to book a flight, I automatically get a baggage and flight insurance premium. These charges also appeared on my account due to the booking with OneTravel/Frontier/United for this flight. I followed up by calling Frontier and United to inquire about my booking and all the representatives told me that my reservation was cancelled. I don't understand how OneTravel can raise the price of a booked ticket from $189 to $377 and then tried to offer it at $300, and then cancel it at the end. Is this legal?

Something is not right with this website. I searched for a flight from O.C. to NY, found a bunch of great deals, picked one, entered all my payment info and clicked book, and was taken to a page that said, "Sorry, this is rare but your flight was sold out. " I said, Okay, let's try another one. I selected another flight, and same thing happened.

Then the site froze up and took about five minutes to load after I tried to book another flight. It then took me to a page that said all of the previously displayed flights had been sold out in the last 15 minutes. All of these, after I had given my credit card info. I ultimately gave up. I am now very skeptical of this site, and after reading all of these reviews, I am not surprised. I smell a rat.

Went to Airtran to book a flight to Atlanta, GA from Midway in Chicago. Made and paid for the flights. Later the same day, the price of the flights were reduced. I called Airtrans and the following day Onetravel who refused to provide me the lower fare even though my reservations were made the very day of the reduction.

I have to pay the higher charge and I do not understand how my reservations were made through Onetravel in the first place. I never heard of them before this. I never use travel agency to book flights. I go directly to the airline. This is very bewildering. I would like my flight cancelled or reduced to the lower rate of $69 and $166 for both booked flights. I am currently charged $312.01 each for the 2 flights. I thought I was booking via Airtran on April 4, 2011. I have learned that any future flight I book through Airtran will be made over the telephone as I cannot trust the website.

On March 23, 2011, I booked a round trip ticket from NY, JFK to San Francisco, CA on American Airlines with **** . I picked Tuesday, March 29, 2011 as the departure and return date as Tuesday, April 5, 2011. The round trip fare with fees was $296.40 which I placed on my Mastercard. Once I put in the required travel and credit card information and submitted it, the departure date was changed from March 29 to March 30. I looked at my reservation the next day to give the information to someone and that was when I realized the error with the departure date. I immediately called the 866 794-6049 number to report the error and asked that it be corrected.

The clerk, Finn, that I spoke with refused to correct the error without charging me $442.00 additional ticket and change fee making the new fare $738.00. It is the same flight that I had booked for $296.40 in less than 24 hours. I pleaded with Finn not to charge me the extra $442 because the error occurred when the information was submitted and it was the same flight I had chosen in less than 24 hours. My pleas were ignored and because I am traveling for emergency reason, I had to pay the $738. I think this is dishonesty and would like for you to intervene.

They sold me a car, which they told me was certified, and doesn't have any problems. However, the car is not certified, the cruise control is not working, and there is knocking at the front end. They also wrote that the car has power door locks, CD changer, and an alarm system, but it doesn't have those features.

Since there are other options that save just as much money, I wish I had read these reviews first. My experience has been the same: 2 weeks, 2 calls (waiting for hours) and 5 email contacts. Still, not yet resolved. I will not be using One Travel again.

I made reservations on September 19, 2010. On September 20, 2010, I canceled the reservations. I was charged a $50 fee. I was told $920 would be put on my bankcard within 36 hours. I went on with my travel plans and assumed the refund was put on my bankcard. I wrote two checks totaling about $790 on my bank account in October to find out my bank account was overdrawn. I contacted OneTravel about my refund. they told me it was already processed.

After debiting that it was returned, I was put on hold for over one hour. When the customer service representative returned, she told me there was an error on their part and it was not processed but allow 7-14 business days. After 14 days, I called back and was told the airline was processing my refund. I contacted the airline and was told that OneTravel would have to refund me.

So I called OneTravel back. This time I was told it was being processed. By this time, my account was overdrawn for the two checks that were written. My bank account was in the negative and closed to my access after November 23, 2010. During the period of November 23, 2010 and December 20th, OneTravel sent an automatic payment to my bank account for $920.

I was on hold with One Travel for an hour on Dec. 14 and for another hour on Dec. 17 without ever reaching a person to answer my question. After viewing a complaint website, I came up with an email address for ** and sent her a message on Dec. 19. As of today, Dec. 22, I still do not have an answer to my question. I was afraid my reservation was non-existent, so in desperation I called the airline and was able to confirm the reservation. This is no way for a "consumer based" company to do business by not servicing their customer.

As we all know, times are tough and we all have to watch every penny we spend. In order to spend time with family, I was looking for reasonable flights to fly my family of 4 to be with other family members. In doing that, I found that booking each leg of the trip one way, was the most economical. When I found the flights I wanted, I booked off the site I was on. Unfortunately, it was OneTravel. The price of the tickets and tax were clearly identified. What I didn't realize was OneTravel was going to charge me a booking fee (for something I worked on myself!). I went ahead and booked the outgoing flights and incoming flights, two different reservations. After receiving the confirmation email, I realized what happened.

I was astonished to find that they charged me an additional $124 ($68 on the outgoing and $56 on the return flight). Of course they bragged that these charges were reduced as they show a credit (a marketing ploy, they jack up the price then reduce it). I immediately called the 800#. I was on hold for over an hour. I called again the next morning and again was put on for over an hour. Finally, the third day, I was able to get through, after holding almost an hour. I complained about the fee as it did not clearly state there was a booking fee. They said the fee was because they were a 'travel agent'.

I told them they did not do anything as I did the research and booked the flight myself, not them. I don't mind paying a service fee for a benefit I receive, but I did all the research myself. I don't even know how I ended up on OneTravel website. They refused to credit me and I told them they were thieves and that I will share my story and pass the word to not book any travel arrangements with OneTravel. So, here is my story. I guess, the moral of the story is you must be very careful when using these sights. It is always cheaper to book directly from the airlines website.

I purchased a ticket at 10:45 am on 11/6/10 and after getting the confirmation, I noticed that I had booked for the wrong date. I tried to reach them to change it so I wouldn't have to pay the $100.00 fee and spend 2 hours on hold before I hung up. I emailed them and got a response right away but in the meantime, I had gone on and changed my ticket which resulted in a $100.00 fee to which they told me that they couldn't do anything about. I told them that it was inexcusable to be on hold for over 2 hours and they should assume the expense.

Buyer beware, do not ever book a flight in onetravel.com! Their prices aren't any better than if you go directly to the airline and book it.

I was purchasing an airline ticket with a total price of $723. When I finalized, they tried to bill my credit card for $1276. Thank goodness, I didn't have the available balance. I called & tried to get the $723 price, but they said 'I' was wrong; I wasn't looking at their webpage right. Okay, I have the printed info and I'm still reading it the same. He even wanted to charge me a $25 cancellation fee, to which I told him he was wrong for falsely advertising the lower fee. He finally got more frustrated than me, and told me my itinerary was cancelled with no fee and hung up.

I attempted to purchase two (2) tickets from San Diego to Chicago for November. After my order was confirmed, I received an email notifying me that my debit card had been declined. I knew that I had the amount in my account, so I contacted One Travel. I was told the decline was due to my bank and that even though my account showed that $1,012.20 had been taken out, it really had not because it was still pending. I called my bank and they said that the error was not on their part, but rather One Travel's. I was given a number so that One Travel, my bank, and myself could all speak together.

The bank even tried to explain to the One Travel employee that the money had been taken out of my account and that someone on their side had entered in an authorization code. The One Travel employee insisted that the bank was wrong and they never entered it in. I asked for a refund and they said they would charge a fee. I then proceeded to ask how could they charge a fee for a refund if the transaction never went through and no tickets we ever in my possession. They just ran around in circles after this.

My boyfriend then called them and asked to speak with the supervisor who, after a very lengthy phone call, agreed to give me the refund. I was contacted by email stating that I would receive my refund shortly. This was a few hours ago, so I am going to give them until Monday evening, perhaps Tuesday. However, at the moment, I am not fully convinced that they are in fact telling the truth about the refund because I have read numerous stories just like mine. I found another person who is going through the same thing and we would like to gather other people to potentially file a lawsuit against them. I will do exactly this if I do not receive my refund. I wasted hours trying to reconcile this issue and I think that other need to post their issues as well as it seems that this company really needs to revamp the way they conduct business. By the way, they are part of fare portal whose CEO is Sam Jain, a fugitive of the US, wanted for multiple fraud cases.

Attempted to get lower cost tickets that were advertised by Air Tran. The representative couldn't or wouldn't try to get the lower fares that were clearly advertised Air Tran. The savings to me would have been at least $100.00.

I am going to let everyone I know about the shoddy service received. If your business is lower fares, then that ought to be your priority in serving customers. I have been duped by inept or dishonest practices. I can make sales errors all by myself.

I purchased tickets from one travel on for my son and daughter, leaving from Chicago O'hare on June 22 with a return date on July27. After they email the itinerary, I noticed the date of return was July 22 so I called and told them of the area, but they told me there was nothing to do because I made the error. I told them I called in and reserved the tickets. They told me it would be $100.00 to change.

After finding the site where several people had the same issue, it is strange that so many people make mistakes on making reservations. The issue is, I spent an extra $100.00 when I did not need to.

Warning: I was searching on the Web for deals for August 6th. I got to One Travel so I know for sure I clicked on the 6th, but their website automatically switch it to August 16th, but I didn't realize it because the price was much lower than the other company's; I was kind of tired. It was very late at night so I got excited and booked it. Then I realized the date and called them right away. They wanted to charge me a penalty of $50.00. First, I argued about it, then they knocked it down to $25.00 and the person on the phone told me that they get over 10 calls a day for the same issue and that it's a human error, so imagine how much money they make with this trick.

I had booked two nights in Santa Clara, CA. prior to speaking to my wife in Fiji. I called back to cancel the booking twenty minutes later, and they want to charge me 50.00 to cancel reservation. I really feel that I have been ripped off on this transaction as I cannot stay those nights. Any help would be appreciated, as I am on a fixed income, and cannot afford to lose that money.

I bought tickets from this agency. I paid a lot of my hard earned money for these tickets to see my lady in Russia. i had called to complain; they don't answer the phones. I am on hold with them now 4 hours. I have never got a hold of them this way. They cancelled my flight with no permission, and now my hard earned money is in limbo. There should be something done about these travel services. I paid $1275; they told me up to 3 months wait on my money which is like stealing. I never gave them permission to cancel. I only said in beginning that I might. I hope you can help me. I hope you can help immediately.

I am very concerned, as I was not able to get on my flight and use the airline tickets in Seattle enroute to San Antonio, TX due to military flights being canceled. I am concerned because I realized that I received an email on outlook express when I did not inform them to contact me via outlook. My email they have on file is a yahoo address which concerns me more. They need to give me my $1,534 back. I purchased insurance and was told it was no good but I was smart enough to go back and print off the terms.

What is with this company? I know the economy is bad but this is highway robbery without a gun! I am not giving up and none of you should either! I want my money back! Well, I may not be able to take my trip that had to be postponed to go and see my grand kids. This is not right!

June 26th I booked a reservation and canceled after I realized I made a reservation for the wrong date.

to make new reservations.

for approximately one hour!!!!

When the agent came on the phone, I could barely understand him but we managed to make the new reservation.

Because of the language barrier, it took

approximately forty five minutes to make the new reservations.

take three to twelve weeks for a refund.

twelve weeks to get a refund?

Needless to say, I was not happy. Than I found out I would be charged one hundred dollars for the first cancellation fee!!!!

on the phone to get an agent).

"yes" to each email from One Travel. This was a crazy paper of emails!

I called immediately to get another agent that would help me get a refund for the first reservation. I dare not
even cancel the second reservation in fear loosing my money I had submitted

to the company with my debit card.

well and reasured me I would get my money refunded within three to ten days.

not acceptable.

I called my bank and the bank teller stated there was nothing they could do since I had used a debit card.

She stated I would have to contact the travel agent and request the pending transaction to be canceled.

Three days and hours of phone calls, I finally reached the billing department and spoke with a lady named Tracy.

She had very good English.

to One Travel as well as get a refund.

One Travel.

One Travel did drop the one hundred dollar cancellation fee after I complained.

If I did not speak to Tracy, I feel I would either not have receive a refund or the refund would not be credited to my account for weeks.

card issues.

business was a fraud.

I will never book another reservation

with this company again!!

the loss of money you may incur!!!!

We booked flights for round trip from Marquette to L.A. in November for spring vacation. About a week before we were to leave, we were notified the AA flight from Milwaukee to Marquette had been cancelled. They changed our flight to this: L.A. to Denver, Denver to Milwaukee, Milwaukee to Chicago, Chicago to Traverse City, Traverse City to Marquette. ??????? No way we said we were traveling with children and we knew that it wasn't going to happen with 1/2hr between flights. One Travel nicely said they would fix it. They could sell us tickets on Delta from L.A. to Mineapolis and from Mineapolis to Marquette and they would get a refund back from the other airlines.

We never got the refund. I have 2 emails saying we would get the refund. Our request has been sent to "priority customer service" (I believe this is code for circular file). Now they say the airlines couldn't see a conflict so they are not refunding or they have told us we are being refunded but it hasn't been processed everytime I call its a different story. We never would have booked with them in the first place, we thought we were on an American Airlines site but were duped into thier mirror site. They owe us $700. I hope their CEO has a bad day on the golf course and the dry cleaners ruin his $2000 suit and his BMW 7 series gets stolen in Mexico. These people sure work hard for their money!

I need to change a flight do to sudden military obligations, so when I called to change my flights, OneTravel said it would cost 3,000. The orginal ticket was 1,700. I cannot afford this so I didnt make the change. Then I attempted to rework my schedule and asked if I could miss part of my flight because it would only cost me 500 but the agency told me they would cancel my flight home if I did that. So i gave up that. The agency told me it was the airlines fault, but when I called the airline the airline said its the agency.

Everytime I called either of these agencies I was on the phone on hold for an hour at a time. As it turns out a brand new ticket from a different airline was cheaper than changing my exisiting ticket so I did that. I called OneTravel back and requested to change the name of the traveler on my old ticket since I couldnt afford to change my travel dates, I though I could give my ticket to a friend, however that was not allowed either. They should have some kind of protection for military personel who need more flexible travel arrangements, I paid for the insurance only to find out it is only good for medical reasons.

I received a call on Wednesday of last week on May 12 the person on the phone told that I purchased a ticket and the credit card that I used did not take the full amount. I still owe 20 dollars well I was on the road so I asked him to call me back . He never did,So I got on the wed site to find out more information but it is the wrong phone number for customer service..Can someone help me to figure out this problem my husbands flight is this Thursday coming may the 27th.

April 26/10, I had a quoted rate of $188 (plus taxes) on my laptop for an airfare. On trying to continue the booking, my booking had timed out and the rate went up to $222 (plus taxes). I called One Travel to book the tickets (2) at $188 and after holding for 19 minutes, I was disconnected from Gloria. I called back and Sheila told me (after holding once again) that the "airline raised the rate" and there was nothing she could do, but "would I like to book the new rate?". This is not an honorable way to do business, bait and switch perhaps? I subsequently found out that more reputable sites like Air Canada tells you on their site that the customer has "ten minutes" to confirm, so the customer knows their limitations.

One Travel does nothing of the sort and should honor their quoted rate, otherwise, what's the point of using their One Travel's site for any type of travel booking? Do quoted rates mean nothing with OneTravel.com? I lost the possibility of booking a less expensive flight than ($122) with another online agent.

I have been scammed out of $300.00! I logged on to check rates for 3 one way tickets to visit my sister and my son. The "come on" rates were less than half of the cost of the quotes from the airlines. I booked one portion, which was higher than what was quoted by about $57.00; however, it was listed as fees and taxes so I booked the 1st leg. I was frustrated about the ticket price being higher and decided to check another site. I noticed the scam reports and as I read them, I realize that I, too, have become the next victim in the scam. I plan to contact my credit card company tomorrow morning to see if I can stop the charge. In addition, I will cancel the card so that other charges will not occur! I wish I had viewed the scam messages prior to making the reservation.

We booked tickets online for my wife. When the confirm screen came back, my wife's middle name was missing. I called the customer service immediately. I was told by the agent Edwin that the system he works with doesn't handle the middle name. I told him TSA and airlines require the name match the passport. The agent told me there was no problem, and that I could call the airline to verify it. I called the airline. I was told the middle name or initial is needed.

Again, I called OneTravel back and talked with a different agent. Again, I was told the middle name is not required. I insisted we need the middle name be on the ticket, and I won't pay for the ticket if there is no middle name on it. He blamed me for not putting it in. He said the ticket has been issued, and he couldn't change it. I asked for the ticket number since the ticket has been issued already. He said he did not understand why I need the ticket number, and he would send to me in a few days. I told him again I won't pay it if there is no middle name on the ticket. The agent told me he can re-book the ticket for me, but he will charge me $190. He also said the price I booked for is gone. There is a new price (of course much higher) for the ticket I had booked. Be very careful when you use this site. Avoid it if you can. I don't know where the company operates from. I feel this is a dishonest business.

My boyfriend was booking a ticket for me to visit him in Las Vegas. We booked it together for Friday, January 8th and then a few days later, I got an email saying my flight was for Friday, February 5. We booked the ticket together and we are sure we made no mistake. Of course, they blamed it on us saying that we had to pay a $150 penalty which makes no sense because the ticket was only $67.

I booked a ticket for visiting my family on Christmas from the 24th of December to the 2nd of January 2010.

I received an e-mail and a call from OneTravel stating that my returning flight had to be re-scheduled. The reasons: that there was overbooking on the flight, and when I complain saying that if there is overbooking I will "fight" for my ticket, they state that actually the problem was due to "the rare system of British Airways" in issueing tickets. I will of course inform BA of this statement.

The options: cancel my ticket and paying 1,500 for the new tickets or re-scheduling to the 1st of January for the "same price". I decided that I would try to re-arrange the trip that I had with my family arriving back in Madrid the 1st of January. I asked for a compensation. The compensation I was offered was the $40 of the insurance. I asked the lady if I would keep the insurance... she tells me no. That is not a compensation, that is cancelling my insurance contract. Then she offers me $50 compensation. I have not received such amount yet.

After having much trouble trying to re-schedule my Christmas plans with my family because of the change, everything goes down and I realize I can not make it anymore because my trip with my family could not be re-scheduled, so my trip to Madrid from Houston was useless.

In order to explain this to OneTravel I have been, literally, 3 hours of the phone. "I will transfer you", "please give me two minutes" are some of the statements after which I would wait 20,30,40 or 50 minutes on the phone listening to the advertisement of their new cool prices and saying "sorry for the delay" (this they say even if you call for one minute, so it is certainly a system of the company to make customers wait and surrender).

They tell me that I need to speak with a specific person and that she will be at work soon. I call and call and nobody gets the phone. I was told that the person I needed to speak would be in the office at 4am, I call at 6am and they tell me that I need to call in 1 hr because that department is closed until 7:30 am (???).

When I tell the guy that the department can't be closed because the person that I was calling was supposed to be there by 4am, the guy starts losing his temper and speaking up.

I am really getting desperate, $1,000 is not something I can afford to pay for nothing.

I tried to book a round trip air flight from Orlando, Fl to Denver, Co. and they offered flights with 4 different airlines for prices from $331+ - to $367.99+, and I then selected one for $331 which totaled to $385.30 with taxes, fees, etc. After providing them with my visa number and all other necessary information for the travel, I was given the quote that there was no trip at this time available for that price. I then tried two more of the other quotes with the same identical responses. Thus, I decided to phone the company and find out how much the flight would cost, and was told it would run me $550+. I believe this is a true "bait and switch" approach, and a real scam or fraudulant approach to selling trips. They should take those prices off the web (which has not been done several hours later) or offer to sell it at a much more reasonable price, perhaps $20-30 more!

I have never seen a more blatant bait and switch. After several hours of searching the internet, we found tickets on OneTravel.com (thourh AirTran and Google) that matched our schedule perfectly at $1422 for two people from St. Louis to Grand Cayman. The next morning we receive an email saying that they cannot confirm the flights at that price. The new price will be $1555 plus we will have to check luggage twice each way because we will be changing airlines (est $140 extra).

After booking a trip for my parents that was suppose to be on November 3rd, 09 from St.Louis to Honolulu I received the confirmation email for the flights but the date had changed to Nov 10th, 09. I called the customer service number and when I asked them about it they offered to cancell the reservation for 100% credit within 24 hours and rebook for Nov 3rd. She did not tell me up front that the ticket price would be an extra $190. per person. When I asked how they could've made a booking mistake and then overcharge us, the lady couldn't answer to it.

Fortunately I didn't cancell because I understand the so-called credit can take months then they double bill you for the new flight. I finally called Amerian Airlines to confirm that my parents had been booked on the flight, which they were and am having my father check his with his credit card company to make sure they are not taking liberties with his card. I will be filing a complaint with all of the appropriate agencies, such as the FTC.

After reading all of the other issues other customers were having, it is clearly a case of fraud. I will continue to follow up and make sure my parents flight isn't cancelled by onetravel and that there scam goes no further than fraudulantely booking a ticket for the wrong date then offering to let us pay MORE for a ticket for the original date. Also, I couldn't really get a handle on wether the lady was offering to cancel the ticket in the futrue or she had already done it because her grammer was so poor. I had to double check EVERYTHING she said. If you are seduced by their prices, beware of the consequences of giving them your credit card info!

I made a reservation and got a confirmation number only to get called by an agent from this company saying that there was a problem with my reservation and I would have to redo it. Of course, the new reservation would be $200 more! After being on the phone for almost 1 1/2 hours with this agent, we finally hashed out an itinerary that I could live with for only about $80 more. Then I was transferred to the verification department who told me they couldn't verify my credit card info because my bank was closed on Sunday! They wanted to call me back the next business day. I told them absolutely not becuase I was sure they would just jack up the price of the ticket by then. I told them to cancel my entire booking and to not charge my credit card. I asked to speak with a supervisor. After being on hold 15 minutes, I was told the supervisor was busy.

Then they could not find a new flight for me. I had to find it because the useless travel agent could not find a flight on their own website. I have a print out with the confirmation and price on it, and the first e-maili that i recieved with the changes guarranteed me that the price would not go up, and it did. I loose one day on my short vacation and it will cost me more to have a shorter vacation

OneTravel!)) and I'm still stuck with the $1000 bucks! NEVER NEVER NEVER use OneTravel unless you like getting screwed!

I will never ever use onetravel.com website again!!!!

I ordered two airline tickets from Wichita Kansas to Montego Bay Jamaica. Used credit card to secure purchase. Received email from Onetravel that indicated my tickets had been cancelled becaus AirTran was not a contracting provided with Delta. I could receive a new flight for an additional, substantiaul charge. Told them no. They cancelled my ticket.

The next day I made the same reservation with OneTravel, online, at a lower fare rate that quoted by the rep and using AirTran as a connector with Delta. The transaction was accepted and I also called to confirm that the tickets had been issued. In addition I received an email confirmation. The price had increased by $100.00 per ticket.

Purchased tickets online from OneTravel.com. 5 days later received an e-mail that the ticket was cancelled and for further information call the 866 number. As of writing this I am unable to talk to a supervisor at OneTravel. Called US Airways to see why the ticket was cancelled. OneTravel never issued the e-ticket. Despite US Airways numerous attempts to get a ticket number from OneTravel, OneTravel never issued one. Save time and frustration, do not use this website.

I booked three flights and I made sure before I hit the send button that every date was correct and information but behold I get emailed a booking receipt with the wrong return date on it. I wanted a return date of 5 July 2009 but I was given 7 July 2009 and now to change that date it will cost a very large sum of money so now I am stuck with using leave that I may not and now I have to possibly take leave with out pay. I tried for hours to contact this travel agency but everything met with negative results. I had three phones tied up in my office listening to that stale music and their ads. After being on hold on all the telephones in my office for one hour or better, I decided to send an email to them. I finally got this lame excuse back and the nerve to say they tried to contact me and they couldn't get through. This was a blatant lie. Now according to them it would cost me $150.00 per person penalty plus the difference in air fare. I am now stuck like chuck with these e tickets.

I booked a flight last night from Richmond, Virgina to (VPS) florida to see my daughter. The dates were supose to be from 7/1-7/8 when the ticket came through I must have made a mistake and booked 7/8-7/8. I tired thier calling their 24 hour phone number and basically was on hold for over 2 hours. In addition to this I emailed my concerns as well, No response! The next morning I tried calling and was on hold for 1 hour and 15 minutes. I called from the office and was on hold for 40 minutes.

while on hold I got a response, am not sure, but I had just wrote on thier blog about my experiance and then I recieved their email! They said someone would be calling me.

Some one sure did, could barely speak english! They changed my ticket for an additonal 551.00 telling me I would be refunded the 237 for the origional ticket. He also said that I would recieve and email with new flight info varifying my new travel plan. The only email I got was a cancellation of the first booked flight with US Air and I have not heard back. I have no idea if I have a ticket to get to florida and they can not be contacted. Obvioulsy a shaddy opperation. They have already debited my account for the first 237. When they hit me agin for 550 with no ticket I will be in the hole for over 700 with no plane ticket.... HELP

I am questioning if they are even who they said they are! I am going to try to empty my account and close it before they take me to cleaners!

They post these teaser fares that are very low but by the time you put in you Credit Card info, name and the rest they are 'no longer available'. Happed twice yesterday and I ended up purchasing tickets at 250 Dollars more than what I had originally started with. The other even more disturbing fact is that you do not get 'confirmed seating'. They do not advertise this.

If you are traveling even with one more person there are no guarantees that you will sit together or get a decent seat. The airline at 'check in' at the airport will assign you what they have. Customer service has an average 20 minutes wait and have told me three different stories in less than 12 hours... They had me call Delta, Air France and...They end up not being as cheap as they 'advertise'. Unlike other sites you don't get your seats and customer service is a BIG WASTE of time. Good Luck if you decide dealing with them... I won't.

The next morning, I received an email explaing the flights I bought was not avaible so, they suggested some other flights. I lost it. My trip is not, not a vacation trip. It is "a life and death situation" I was so stressed and had a panic attack. I am still so mad that people are allowed to gamble with people's emotions like that because of greed.

I booked a Westjet flight through OneTravel in May 2008 and I ended up canceling the flight. I agreed to pay the cancel fee and OneTravel informed me I would have a credit balance of over $300 to use with other bookings directly with Westjet.

Since then I have called at least 10 times and everytime I call OneTravel I have to allot at least 1 hr to spend on hold as I'm transferred from customer service, to billing back to customer service and then passed off to Westjet.

-I called several times to use my credit balance and several agents gave me confirmation numbers to use with Westjet. The confirmation numbers never had any balance on it according to Westjet so I keep calling OneTravel to get the correct one.

-Finally after months of confusion a manager agreed to just give my my credit balance back on my credit card which I used to purchase the flights.He guaranteed I would get it within 7 days. After waiting 1 mth I still have not received the credit balance.

-I call back again and now the billing department said Westjet should be the one to send me a cheque. (that's ridiculous, no airline sends out cheques)

-I call again, billing department said they will call me back because they have to track down my credit balance.

-I call again, billing department said I will get my $$ on my credit card in 7 days.

-I call again, nothing has happened and the agents still do not know what's happening and I am suppose to get a callback. (OneTravel agents never actually call anyone back)

Sometimes I think they put me on hold for so long hoping I will just hang up so they don't have to do anything.

my son in the army bought on the 15 mar 2009 a ticket to see his girl friend from bismarck north DA to ashville NC on the 2 april 2009 to the 20th and back. the email conformation was wrong after he printed it. the next day he called them and cancelled. one travel stated ok your booking number is your cancellation number. his time on the phone is limmited since he is in the army. he call one travel back on the 17th to book the flight over the phone so there was no screw-ups, and they stated that he had never call to cancell the booking and wanted him to pay 150 rebook fee and 495 new ticket fee

I THEN AS HIS DAD CALLED AND GOT TOLD TWO DIFFRENT STORIES FOR TWO DIFFRENT PEOPLE. THESE PEOPLE LIE AND STEEL
3 DAYS ON THE PHONE AND 590 +150 +490 but i stopped it i have my visa card rep on the phone

I booked a flight from LAX to Bogota Colombia on onetravel.com. A couple days later I recieved a phone call saying that there were technical difficulties and that because my flight was not non-stop and included multiple airlines they could not finish booking my flight. they offered me a new flight for $250 more. I declined their offer. They said that my credit card would not be billed for the flights or service charges.

As of now there is still a $128 charge to American Airlines on my card. We will wait and see if they come off. If they do not I am going to look into taking legal action as there seems to be no shortage of proof that this website is committing fraud on a regular basis. Good luck to the rest of you who have been affected by this company.

I bought a plane ticket through OneTravel.com to go to Korea. They refused my credit card because they said not enough money. I called credit card company and they said more than enough money. I called back OneTravel. They said my charge is on hold. But if they put through the charge again, it will be $100 more. I asked why and they told me because the charge was on hold. This company is very, very bad. I paid more money with Asiana Airlines but more safe and more honest.

No consequences because I cancelled the charge and closed out my account to prevent them from stealing from me.

I was referred to the website OneTravel to book flights to Mexico for three people and to Las Vegas for two people. The Las Vegas flight is scheduled for March and the Mexico flights in April. I rec'd confirmation on both packages, but later this morning, I rec'd an email message that the Mexico trip had not gone through because the credit card was declined. I called my card company and they indicated that they approved the first leg of the trip but had put a hold on the second half because of the foreign language that was used on the second part. After clearing that up, I gave the card company the OK the charge.

I then called OneTravel back and was told that the price of the ticket had increased by $147. I wasn't happy about it but reluctantly agreed to increased charge. I was told that I would receive a confirmation phone call within 2 hours (this was at 9AM). No call was rec'd. The same day, I called at 6pm PST and asked what had happened to my confirmation. The young man I spoke with apologized profusely and assured me that HE would call me back with the confirmation within the hour. NO CALL. I'm sure that my calls are routed through India because each representative speaks with a heavy accent and is very hard to understand. This time the young man (whose name I never did understand) assured me that an email confirmation message would be sent tomorrow morning.

We're still in limbo about our family vacation in April and we shelled out $147 more for the same tickets that started out at $285 per person and then jumped to $513 when we hit the book button.

i purchased a flight for my wife at a price of 1527.22 from fort mcmurray alberta to sudbury ontario on deec. 1. flight was paid for wife arrived without her bags which contained medication. payed out extra 350.00$ bags arrived four days later. now [they're] trying to bill me an extra 400.00$ or more for a flight sold me and has already taken place. Do [they] really think we would have paid over two thousand dollars to stay in the cold, when we could have spent two weeks in costa rica or mexico or cuba all inclusive for that price.

$450.00 exta charge and will never open [their] website again and b sure i will pass on the news

On 8/23/2008 my daughter booked a flight from Ft. Lauderdale, Fl to LA NON-STOP during christmas break with Spirit. When we arrived (the airport is over an hour away) to check in we were told that flight left at 4:00pm not 8:20pm as stated on the e-ticket and she had missed it. Also, it was not a NON-STOP flight, there was a 4 hour lay-over in detroit of all places. There was never a non-stop flight to LA. The only reason i was letting her fly to LA was because of the non-stop flight.

Spirit was willing to book her on their flight the next day but she had to get there at 1:00om on MONDAY. There was no way i could get her there, I work. We called OneTravel and were told they have no way of knowing there was a last minute change. Last minute change? There was NEVER a flight like that! Now, after reading this site, I'm wondering what extra charges they are going to charge us for this change in flight. BTW the bording pass is 30 bucks cheaper than OneTravel charged us.

loss wages 100, gas, road tolls and parking 20 bucks. Untold charges yet to be found on credit card. Don't use OneTravel EVER!

I recently purchase and was confirmed for airline tickets purchased through this website. I purchased these tickets for over the Christmas season because the ticket prices were increasing almost daily.

Several days after being confirmed for these flights I received a phone call from an agent for this company. I was informed that I was not going to be given the airline tickets for the price which they were originally sold to me. They would, of course, sell me tickets for a higher price, even though I have a receipt saying that I have already purchased these tickets. I can easily forward this information to anyone who would require it.

I am now forced to purchase these same airline tickets at close to 100% increase over the original price which I paid for them. In the time that has passed these tickets have gone up significantly and my only option option is to go through another avenue and pay the substantially higher prices for the same tickets.

I just want to know what sort of action has been or yet to be taken against Onetravel by the relevant authorities for these unprofessional conducts of business apart from just publishing these complaints.

If these allegations are true,then I can't believe Onetravel is still in operation and airlines continue to deal with them.

On July 27, 2008 I booked round trip flight from Charlotte to LOS ANGELES everything was fine until I received my credit card statement. I was charged taxes on flight twice.One amount was for $235.43 and the other was for $122.00. I called One travel they said that I should fax over my satement. Twice I was given the wrong fax number. When I called them the third time I was treated rudely and waited to long.

My credit card was over my limit.

I went online 08/28/08 to the site onetravel.com type info got internary, confirmation number and booking printed it out but they called my mother in Oklahoma and the person said he was calling about ticket because card was declined. I called my bank and the scam was in the bank approved 2 additional transactions but the 4th try was declined by bank because of insuffient funds.

First the economical damage was a possible over draft and monthly bills and as a navy active duty member my opportunity to go home and visit my family after deployment I cannot attend the 15th year reunion and celebration of my late grand mother's family and they are devastated because we don't know when I

We booked a return trip for two from Winnipeg to Vancouver, onetravel.com's price was the best to begin with. We booked paid, everything was confirmed. Two days later I got a phone call telling me that the price we paid was a mistake and an error and we would have to pay an addition couple hundred dollars a ticket, the representative could barely speak english and could not understand what we were asking or saying. We settled paying about $100 extra a ticket.

After that point they changed our flights on us twice, and once while we were in Vancouver on a cruise... In Vancouver it was cheapotravel.com who contacted us, not sure if they switched names or if they are the same company or what but all I can say is stay far away, horrible service, a scam from the first second we spent our money.

They say that they give the best travel deals but they charge a fee above beyond the fees of the other travel services such as Orbitz.com, Travelocity, Cheaptickets, etc.

Have to pay a $25 additional fee that is not true for other online travel search providers.

I purchased 2 tickets from San Diego, CA to Boise, ID for $472 and received a confirmation via e-mail. A few days after I purchased the tickets, I noticed on my bank record that the ticket price charged from One Travel was $588 (about $100 above what I authorized). Further more, a new, revised confirmation was sent to me for 2 tickets for Orlando, FL to Cleveland, Ohio.

When I contacted One Travel about the over charge and changed itinerary, they stated that someone had called to change the flights and there had been a fee pertaining to the change (hence the $100 overage). When I asked who had called to do this (since I had not authorized this), they were not able to tell me any information nor did they change back my itinerary to the original flight plan I need.

Now I am stuck with flights that cannot be used for my travel needs. I am not even sure if they are legitimate flights. I have attempted to contact Travel One several times to resolve this issue. Each time, the response has been the same with no resolution to help fix my situation.

I have saved months for the CA to ID trip. It is an important trip that affects other travel plans in a detrimental way. The money that I have been frauded cannot be replaced, and I cannot afford to pay for a second set of tickets. This event has brought both emotional and financial hardship to myself and my family.

We booked seats for a flight from Cartagena, Colombia, to Los Angeles, CA, and return. The agent at One Travel--also doing business as Cheap Seats--told us after we had booked they couldn't issue electronic tickets because the flight originated in Cartagena, Colombia, and that the tickets could only be sent to me by registered mail at an address in the USA. The company ultimately agreed to send the tickets to my sister who was to send them to us in Panama. The tickets were subsequently lost in the mail. When we realized the tickets had been lost in the mail, we contacted One Travel (Cheap Seats) and told them the problem. They said they could do nothing to help us since they had already paid Taca Airlines for the tickets and suggested we contact Taca (LACSA). When we spoke with a supervisor at Taca's office in Bogota, Colombia, he was sympathetic and said we could be given compensation in the form of tickets to anywhere Taca flies for an equal value. At that point we canceled our reservations on the flights from Cartagena to Los Angeles and return. We then booked flights on another airline from Cartagena to Miami for $1856.

When we told One Travel, the personnel there made no attempt to intercede for us with Taca but simply washed their hands of the entire matter. We believe One Travel has an obligation to its customers to assure they receive fair and just treatment from the airlines with whom One Travel books flights. Obviously, Taca Airlines has been totally uncooperative in this incident, but, since Taca is a foreign corporation, we're not sure sure. But we do believe One Travel has an obligation to assist us in obtaining a refund for that flight.

As a result of the failure of One Travel and Taca to recognize our claim, we had to book with another airline to get from Cartagena and back again. The replacement tickets cost us $1864.

One travel's made an unauthorized charge on my credit card. I purchased a vacation package to Paris back in February. In March I noticed a double charge. I called and called and I've been told I will get a refund since then. However this isn't happening. I spend hours on the phone trying to get them to refund me the money. How can these people be out there doing business? I don't understand. Something must be done.

We were directed to onetravel.com from the Sidestep.com search engine. The flight advertised was not the cheapest, but did offer the best travel times. After filling out all the forms, we were told that our reservation would not be confirmed until we survived a credit verification, which had to be completed within 12 hours. Calling immediately, we found the office closed despite an announcement indicating that it should be open. Calling the next morning at the stated opening time, the office was still closed. An hour later, I was subjected to a "verification" exercise that included information from 18 to 50 years ago!

I was informed that my reservation would be confirmed, but the subsequent e-mail referred to different flights with multiple stops at very different times. We refused the reservation and immediately contacted our credit card company. A short time later, we received a notice of a travel policy issued by AIG Travel Guard. We never requested the policy and it referenced a reservation we never made. It took two calls to AIG customer service to cancel this travel policy. We have heard nothing further from onetravel.com and are awaiting a promised e-mail cancellation from AIG.

I purchased plane tickets thru OneTravel.com on 7/12/06 for a flight from Denver to Orlando on 12/30/06 to return from Orlando to Denver on Sun 1/7/07 on a Frontier flight at 9:10pm so the three adults on the trip could return to work on Mon 1/8/07. I had a feeling from the beginning that something about TravelOne.com just wasn't legimate (Lesson: Go With Your Gut) and continually double and triple checked with OneTravel and the airlines to make sure everything was still all set up 'til the day before our departure on 12/29/06.

I was confirmed by Frontier airlines that our return flight was set. Upon checking out of our hotel on 1/7/07 and returning the rental car, my party of five, including two small children, approached the Frontier ticket counter at the Orlando airport to find that it was closed as Frontier hasn't had a flight departing Orlando after 5pm in over a year said one rep and over 6 months said another rep. They had, luckly, rebooked us on a flight the next day, but we had to re-rent the car, get another hotel room and we all missed a days wages and had to purchase restaruant meals.

Extra day rental car cost $55 Night at hotel $115 Lost wages for 3 people: $117.52 + $136 + $195 = $448.52 Restaurant meals $100 Total: $603.52

I purchased a ticket IN ADVANCE DUE TO HIGH SEASON BEFORE APRIL 14TH and they gave the wrong apartment number to Fedex so I never received it, all they said is that they had no way of verifying and I faxed them my credit card statement and they still have not resolved this issue which happened on 2001 or 2002...

they are horrible horrible I had to purchase a second ailine ticket due to that it was an emergency fligh I had to make...so in total instead of just $258.00 i SPENT ALMOST $700.00

I booked a prepaid hotel reservation through onetravel.com. After they accepted my reservation and charged my credit card $700 for a hotel in New York, I received an email six days later from onetravel.com saying I had no reservation because they did not get confirmation from the hotel, even though they had taken my money. I called the hotel and they had no record of a request from onetravel.com. Fortunately they had a room at the same price. When I called to make sure they would refund my money, I got a runaround -- they could only talk to my husband (who was out of the country). They put me on hold numerous times. It was extremely frustrating, and a huge waste of time. Fortunately I was able to book another hotel, but it could have been a horrible experience. I strongly recommend NOT using them.

My boyfriend and I were looking for a rental car to drive from Paris to Dresden with a one-way drop off (some European companies won't let you do this). I found a good rate with one-travel that almost seemed to good. We picked up the car (from SixT Car) and dropped off the in Dresden car seemingly with no problems. A week later I checked my American Express bill and found out that SixT car had charged me over 200 Euros more than the booking rate guaranteed by onetravel. Apparently, Onetravel did not include the one-way drop off in the amount they confirmed the booking for. However, all other quotes from other rental car companies listed on the onetravel site when i did the initial check included this fee.

I even called onetravel before leaving to make sure the rate had no secret caveats and was assured that onetravel will honor the rate. Upon complaining, I received this email from the rude customer complaints woman: Dear Customer, Received your fax requesting a refund for drop charges. Drop charges are not included in the price. You were also advised on your confirmation to to contact the car rental company directly for detailed rules. Some restrictions may apply, therefore no refund is warranted.

Umm - excuse me - how and in what planet is it ethical for a company to confirm a booking for less than half than the actual cost and then say it's my fault. I also called SixT car before leaving and they had no record of the booking because Onetravel only releases their reservations right before. I will never ever use them again and I encourage everyone to avoid them - particularly for car rentals. Since being swindled by them, I have heard several other nightmare stories about their deceptive business practices. The cheap price they quote - is not the price you'll get. Beware!!

I am a phD student on a very limited budget. Their deceptive business practices cost me over 200 euros - maybe not a lot to most people - but a huge chunk of my monthly budget.

Onetravel.com advertises non-existent fares to get you on their website. Through a travel search engine, I ended up on the Onetravel.com site because it offered the best airfare to my destination. But after filling in all the required information, the fare was no longer available. But there was a slightly higher priced fare, so I elected to take that and re-filled out the required passenger information. Then this fare disappeared too.

I called them and the agent found another good fare, took down all the passenger info, and then that fare disappeared too. The next day, their tantalizing fare was showing up on travel search engines again, so I tried the website one more time and once again, the fare was no longer available.

I would like an apology and compensation from OneTravel of Las Vegas, Nevada, for OneTravel’s negligence which caused financial loss and anxiety to my son, Evan, and his friend, John, who had confirmed US Airways tickets for March 17, 2006, from Dayton, Ohio, to Newark, NJ, through OneTravel. OneTravel cancelled these tickets even though OneTravel had issued us an email confirmation for these tickets.

When I called on March 17, 2006, to ask why the tickets had been cancelled, I was given a laundry list of excuses. I was told that the air tickets had gone up in price and OneTravel tried to notify me of the change in price but could not reach me by phone. OneTravel later admitted the phone number mistake was theirs. I asked why I wasn’t contacted by email, since they did contacted me by email later to confirm that I had the tickets. OneTravel did not know why. I also asked why I should pay an additional charge for air tickets after I already had a confirmed ticket price.

The comparison I used was buying a car on Friday and then finding out when you picked it up on Monday that the price had increased. I was told that I should have called OneTravel by March 8, 2006, because my last name on the credit card is different than the travelers. Although no one ever mentioned this, I did talk to OneTravel on March 8, 2006, to confirm the credit card and the trip. Then I was told that the trip is not official until I receive an email itinerary. I told OneTravel that I DID receive the confirmation just after my March 8, 2006, phone conversation with their representative. I read the confirmation number to them. I was told again that I should have called and confirmed my purchase.

At this point, I read the last two lines of my itinerary statement from OneTravel, which says, “IF WE DO NOT HEAR FROM YOU WITHIN 24 HOURS IT WILL BE UNDERSTOOD THAT YOUR ITINERARY AND NAMES ARE CORRECT. THANK YOU.” (Emphasis theirs) I was on the phone with OneTravel representatives for 76 minutes and 59 seconds demanding that air tickets for my son and friend so they could fly to the New York City area in a timely manner. By the time the representative agreed to put the two young men on a 5 pm plane (the noon flight had already left) at additional cost to me, the young men had left the airport for a bus terminal.

They now face a 16-hour, one-way bus ride rather than an air flight to the New York City area. Their plans for this evening in New York City are ruined. I would like compensation for the financial and time loss as well as the inconvenience and anxiety caused by the ineptitude of OneTravel.

i booked a 5 star hotel and upon arrival was sent to another hotel that was 400+ cheaper. i have emailed, called and posted one travel and still have not received response or money. i am now disputing it with my credit card.

On Feb. 4, 2005, I purchased a roundtrip ticket from Boston to Paris for $631.88 from OneTravel.com for travel Sept. 23, 2005 on Air France. When I checked in at Logan Airport on Sept. 23, Air France told me that the reservation was part of a package that included hotel reverations, and I needed to present a hotel voucher to get on the plane.

Despite my pleadings with higher level Air France personnel at the airport, Air France refused to accept the ticket and I had to purchase a new one for $1565.62 Before purchasing the ticket, I tried many times to reach OneTravel Customer Service from the airport but could not get help from them. After returning, I sent a complaint to OneTravel on Oct. 11, 2005. I have also sent certified letters to OneTravel with all the documentation proving beyond a doubt that the booking was for air only, not part of a hotel package. In the last three months, I have made up to 20 phone calls to OneTravel to try to get a response to my complaint. They have never sent me a letter. They have indicated on phone that I am entitled to a refund (I have this on tape) but no check has arrived.

I have paid twice for the same ticket. I have paid over $2000 for a ticket that I thought I bought for $631. I have spent an enormous amount of time trying to get a resolution. Note: The parent company is RCG Industries. They also manage CheapSeats.com.

I bought ticket for Atlanta to Paris, departing December 9, returning January 3, 2006. The tickets were billed to by charge card and the reservation appeared on my One Travel Account on line. When we got to the airport, the Delta agent told us first that we should have PAPER tickets, which we've NEVER had with OneTravel. When the agent then CALLED OneTravel, the agent told her that we hadn't received our paper tickets because we HADN'T paid for them!

This was our worst nightmare come true. We had connecting tickets to Venice in Paris, and the lines were backed up due to traffic jams in Atlanta! Thank God the check in agent realized that we would NOT be in her computer (even with paper tickets) unless we had paid. We did get on our flight, but our flight home was screwed up because the connecting flight we originally booked our of Dulles was cancelled and we had not been advised by One Travel OR Delta. I will, of course, write this same complaint to OneTravel. Elaine

We had to stay overnight in DC due to the lack of notification that our connecting flight was cancelled. We almost did not make our flight out of Atlanta on December 9, due to OneTravel's incompentence and mistakes. Great misery all round.

On Feb. 4, 2005 I purchased a roundtrip ticket for $631.88 from Boston to Paris from Onetravel.com, for travel with Air France on Sept. 23, 2005. When I checked in, Air France told me the ticket was part of a package and I needed to present a hotel voucher. Air France refused to honor my online ticket, even though they had my name and reservation. I spent more than an hour trying to call OneTravel's customer service, and pleaded with authorities at the Air France counter, to no avail.

To get on the plane I had to purchse a new ticket for $1565. After returning home from vacation, I double checked my reservation and saw that it was indeed for air only, with no mention of a hotel. On Oct. 11, I FAXed all the documentation to Onetravel's research department, following instructions for registering a complaint. Since then, I have called customer service several times and no one is able to let me know the status of my complaint. It is now a month since I made the complaint.

Finally, Customer Service did confirm that the complaint was received, but they will not tell my what, if anything, is being done to resolve it. They said that they are not able to give me the name of anyone in the research dept to talk with, nor are they allowed to contact this department themselves. I am extremely frustrated at having lost so much money without any indication that OneTravel.com is doing anything about the problem.

I paid for the same ticket twice; I paid $631 + $1565, so a total of $2196 for one roundtrip ticket to Paris which should only have cost $631.

I can not stress enough to any who uses this site that they should never/ever use OneTravel.com. Ever. I accessed OneTravel via Sidestep to purchase a ticket from the US to where I live abroad (I work for US govt overseas). I took my six tries to get the ticket at slight higher price than was listed (even though the lowest price kept showing up as available). I bought one ticket for my sister. I received confirmation it was requested. A day later, no confirmation ticket issued. I wrote in, was told I'd have to call and that ticket was mailed (no advance notice on that). I live overseas as I tried to explain and that if they mailed it to my address it would take about a month to get to me.

My sister called, she was on hold for 35 minutes and then was very rudely told that she need to send a fax with my credit card (front and back) driver's lis, statement saying OneTravel not held liable, offer three pints of blood and discover cure to cancer before they'd mail to my sister's house. She tried again to confirm if the ticket had been sent..guess they were..no e-mail to me and she asked for manager to call her back. I wrote 2 days later to see about confirmation about reservation..was told to go to Checkmytrip.com...ok, I don't have the Amadeus code, had to write back to get that...

BIG POINT: They double charged me for the ticket..it's not hard to see, it's two charges, same price... Never answered that when I wrote to them the first 3 times..said I had to call...sister tried to call..was on hold for 25 minutes, hung up. I called, answered right away...when I said I needed charge reversed, was told you need to send a fax to research and copy your credit card...I then told them, ok but I told my credit card not to allow the charge.. The response Whatever and then some laughing in the background.

Three different phone calls, over 10 e-mails, nothing works. I won't be surprised if they sell my credit card info and keep trying to charge me long after this saga should be over. I seriously doubt they'll reverse the charges. I'm working with a real company (Citicard) to get the problem solved.

Had reservations for 08-04-05 thru 08-07-05 at pala mesa resort in fallbrook, ca. When we arrived at resort we were told they never received booking information from onetravel. They tried to call onetravel, but no answer. I tried to call for the next 3 days still no answer and also tried e-mail.

hotel was sold out, but the reservation manager was able to put me up.

Purchased a fare to India on onetravel.com Travel was exclusively Delta flights. Verified that reservation was in Delta system. I travel frequently with Delta and on electronic tickets. When I purchased this fare nothing told me that it would not be an electronic ticket. No emails told me this. I've delt with Orbitz and Travelocity and they are very explicity when your ticket is a paper ticket.

Prepared for trip, visa, vacines... Went to airport to check in on the day of travel. Was told by Delta that my ticket was not an electronic ticket but a paper ticket and I was not allowed to travel. I never recieved a paper ticket. Tried calling onetravel customer service that day (Sunday). Their customer service is horrible. The 800 number on the site for existing reservations gives an error message and disconnected me. The person at the number for purchasing tickets could not help me. Called the next day. Neither number would work. Eventually contacted a person calling a number for cruise travel and got a number that would allow me to be dumped in to a 20-40 minute wait queue.

Talked to one person who told me that Delta would issue a credit, then disconnected. Called back, after another 20 minute wait in the queue, talked to someone else who told me this call had been made by someone in the Las Vegas office and the information was incorrect. Also refused to try to arrange any credit, refund, or to let me talk with a supervisor. I am now working with Delta. Have filed a lost ticket application. I'll know what happens in 30-40 days. In any case, travelone is not a respectable travel agency. That they have no postal mailing address on their site should have been a tip off.

The address, for those who need it is 801 North Grant Odessa Tx 79762 Also, a couple of numbers that can work are 800-929-2523 ext 302

I bought a ticket online and called 10 minutes later to cancel. I was told that it has been taken care of. 12 days later, credit card bill came with charge for the ticket that I was told was cancelled. I called and after about an hour of waiting, I spoke to the same rep who told me she cancelled the ticket. She now changed and told me she said she will put in the request. She had no way of knowing if the request was accepted or not. I was not notified that the cancellation did not go through. I am left with a bill for a trip that I did not make and she will not let me speak with a supervisor because she is very busy. Promise that they will call back was never kept.