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Leanne of Medicine Hat OTHER (11/08/08)
I recently purchase and was confirmed for airline tickets purchased through this website. I purchased these tickets for over the Christmas season because the ticket prices were increasing almost daily.
Several days after being confirmed for these flights I received a phone call from an agent for this company. I was informed that I was not going to be given the airline tickets for the price which they were originally sold to me. They would, of course, sell me tickets for a higher price, even though I have a receipt saying that I have already purchased these tickets. I can easily forward this information to anyone who would require it.
I am now forced to purchase these same airline tickets at close to 100% increase over the original price which I paid for them. In the time that has passed these tickets have gone up significantly and my only option option is to go through another avenue and pay the substantially higher prices for the same tickets.
Papa of London OTHER (10/15/08)
I just want to know what sort of action has been or yet to be taken against Onetravel by the relevant authorities for these unprofessional conducts of business apart from just publishing these complaints.
If these allegations are true,then I can't believe Onetravel is still in operation and airlines continue to deal with them.
Jose of Salisbury NC (09/17/08)
On July 27, 2008 I booked round trip flight from Charlotte to LOS ANGELES everything was fine until I received my credit card statement. I was charged taxes on flight twice.One amount was for $235.43 and the other was for $122.00. I called One travel they said that I should fax over my satement. Twice I was given the wrong fax number. When I called them the third time I was treated rudely and waited to long.
My credit card was over my limit.
Tiffany of Chulazista CA (08/29/08)
I went online 08/28/08 to the site onetravel.com type info got internary, confirmation number and booking printed it out but they called my mother in Oklahoma and the person said he was calling about ticket because card was declined. I called my bank and the scam was in the bank approved 2 additional transactions but the 4th try was declined by bank because of insuffient funds.
First the economical damage was a possible over draft and monthly bills and as a navy active duty member my opportunity to go home and visit my family after deployment I cannot attend the 15th year reunion and celebration of my late grand mother's family and they are devastated because we don't know when I
Steve of Winnipeg OTHER (08/26/08)
We booked a return trip for two from Winnipeg to Vancouver, onetravel.com's price was the best to begin with. We booked paid, everything was confirmed. Two days later I got a phone call telling me that the price we paid was a mistake and an error and we would have to pay an addition couple hundred dollars a ticket, the representative could barely speak english and could not understand what we were asking or saying. We settled paying about $100 extra a ticket.
After that point they changed our flights on us twice, and once while we were in Vancouver on a cruise... In Vancouver it was cheapotravel.com who contacted us, not sure if they switched names or if they are the same company or what but all I can say is stay far away, horrible service, a scam from the first second we spent our money.
Alice-Ann of Palm Desert CA (06/11/08)
They say that they give the best travel deals but they charge a fee above beyond the fees of the other travel services such as Orbitz.com, Travelocity, Cheaptickets, etc.
Have to pay a $25 additional fee that is not true for other online travel search providers.
Eun of Meridian ID (05/05/08)
I purchased 2 tickets from San Diego, CA to Boise, ID for $472 and received a confirmation via e-mail. A few days after I purchased the tickets, I noticed on my bank record that the ticket price charged from One Travel was $588 (about $100 above what I authorized). Further more, a new, revised confirmation was sent to me for 2 tickets for Orlando, FL to Cleveland, Ohio.
When I contacted One Travel about the over charge and changed itinerary, they stated that someone had called to change the flights and there had been a fee pertaining to the change (hence the $100 overage). When I asked who had called to do this (since I had not authorized this), they were not able to tell me any information nor did they change back my itinerary to the original flight plan I need.
Now I am stuck with flights that cannot be used for my travel needs. I am not even sure if they are legitimate flights. I have attempted to contact Travel One several times to resolve this issue. Each time, the response has been the same with no resolution to help fix my situation.
I have saved months for the CA to ID trip. It is an important trip that affects other travel plans in a detrimental way. The money that I have been frauded cannot be replaced, and I cannot afford to pay for a second set of tickets. This event has brought both emotional and financial hardship to myself and my family.
Robert of Walterville OR (02/21/08)
We booked seats for a flight from Cartagena, Colombia, to Los Angeles, CA, and return. The agent at One Travel--also doing business as Cheap Seats--told us after we had booked they couldn't issue electronic tickets because the flight originated in Cartagena, Colombia, and that the tickets could only be sent to me by registered mail at an address in the USA. The company ultimately agreed to send the tickets to my sister who was to send them to us in Panama. The tickets were subsequently lost in the mail. When we realized the tickets had been lost in the mail, we contacted One Travel (Cheap Seats) and told them the problem. They said they could do nothing to help us since they had already paid Taca Airlines for the tickets and suggested we contact Taca (LACSA). When we spoke with a supervisor at Taca's office in Bogota, Colombia, he was sympathetic and said we could be given compensation in the form of tickets to anywhere Taca flies for an equal value. At that point we canceled our reservations on the flights from Cartagena to Los Angeles and return. We then booked flights on another airline from Cartagena to Miami for $1856.
When we told One Travel, the personnel there made no attempt to intercede for us with Taca but simply washed their hands of the entire matter. We believe One Travel has an obligation to its customers to assure they receive fair and just treatment from the airlines with whom One Travel books flights. Obviously, Taca Airlines has been totally uncooperative in this incident, but, since Taca is a foreign corporation, we're not sure sure. But we do believe One Travel has an obligation to assist us in obtaining a refund for that flight.
As a result of the failure of One Travel and Taca to recognize our claim, we had to book with another airline to get from Cartagena and back again. The replacement tickets cost us $1864.
Jeanny of Brooklyn NY (05/04/07)
One travel's made an unauthorized charge on my credit card. I purchased a vacation package to Paris back in February. In March I noticed a double charge. I called and called and I've been told I will get a refund since then. However this isn't happening. I spend hours on the phone trying to get them to refund me the money. How can these people be out there doing business? I don't understand. Something must be done.
Tom of Boston MA (02/15/07)
We were directed to onetravel.com from the Sidestep.com search engine. The flight advertised was not the cheapest, but did offer the best travel times. After filling out all the forms, we were told that our reservation would not be confirmed until we survived a credit verification, which had to be completed within 12 hours. Calling immediately, we found the office closed despite an announcement indicating that it should be open. Calling the next morning at the stated opening time, the office was still closed. An hour later, I was subjected to a "verification" exercise that included information from 18 to 50 years ago!
I was informed that my reservation would be confirmed, but the subsequent e-mail referred to different flights with multiple stops at very different times. We refused the reservation and immediately contacted our credit card company. A short time later, we received a notice of a travel policy issued by AIG Travel Guard. We never requested the policy and it referenced a reservation we never made. It took two calls to AIG customer service to cancel this travel policy. We have heard nothing further from onetravel.com and are awaiting a promised e-mail cancellation from AIG.
Rebecca of Lakewood CO (01/11/07)
I purchased plane tickets thru OneTravel.com on 7/12/06 for a flight from Denver to Orlando on 12/30/06 to return from Orlando to Denver on Sun 1/7/07 on a Frontier flight at 9:10pm so the three adults on the trip could return to work on Mon 1/8/07. I had a feeling from the beginning that something about TravelOne.com just wasn't legimate (Lesson: Go With Your Gut) and continually double and triple checked with OneTravel and the airlines to make sure everything was still all set up 'til the day before our departure on 12/29/06.
I was confirmed by Frontier airlines that our return flight was set. Upon checking out of our hotel on 1/7/07 and returning the rental car, my party of five, including two small children, approached the Frontier ticket counter at the Orlando airport to find that it was closed as Frontier hasn't had a flight departing Orlando after 5pm in over a year said one rep and over 6 months said another rep. They had, luckly, rebooked us on a flight the next day, but we had to re-rent the car, get another hotel room and we all missed a days wages and had to purchase restaruant meals.
Extra day rental car cost $55 Night at hotel $115 Lost wages for 3 people: $117.52 + $136 + $195 = $448.52 Restaurant meals $100 Total: $603.52
Patricia of Jacksonville FL (11/06/06)
I purchased a ticket IN ADVANCE DUE TO HIGH SEASON BEFORE APRIL 14TH and they gave the wrong apartment number to Fedex so I never received it, all they said is that they had no way of verifying and I faxed them my credit card statement and they still have not resolved this issue which happened on 2001 or 2002...
they are horrible horrible I had to purchase a second ailine ticket due to that it was an emergency fligh I had to make...so in total instead of just $258.00 i SPENT ALMOST $700.00
Katherine of Beaverdam VA (10/30/06)
I booked a prepaid hotel reservation through onetravel.com. After they accepted my reservation and charged my credit card $700 for a hotel in New York, I received an email six days later from onetravel.com saying I had no reservation because they did not get confirmation from the hotel, even though they had taken my money. I called the hotel and they had no record of a request from onetravel.com. Fortunately they had a room at the same price. When I called to make sure they would refund my money, I got a runaround -- they could only talk to my husband (who was out of the country). They put me on hold numerous times. It was extremely frustrating, and a huge waste of time. Fortunately I was able to book another hotel, but it could have been a horrible experience. I strongly recommend NOT using them.
Amelia of Santa Monica CA (08/30/06)
My boyfriend and I were looking for a rental car to drive from Paris to Dresden with a one-way drop off (some European companies won't let you do this). I found a good rate with one-travel that almost seemed to good. We picked up the car (from SixT Car) and dropped off the in Dresden car seemingly with no problems. A week later I checked my American Express bill and found out that SixT car had charged me over 200 Euros more than the booking rate guaranteed by onetravel. Apparently, Onetravel did not include the one-way drop off in the amount they confirmed the booking for. However, all other quotes from other rental car companies listed on the onetravel site when i did the initial check included this fee.
I even called onetravel before leaving to make sure the rate had no secret caveats and was assured that onetravel will honor the rate. Upon complaining, I received this email from the rude customer complaints woman: Dear Customer, Received your fax requesting a refund for drop charges. Drop charges are not included in the price. You were also advised on your confirmation to to contact the car rental company directly for detailed rules. Some restrictions may apply, therefore no refund is warranted.
Umm - excuse me - how and in what planet is it ethical for a company to confirm a booking for less than half than the actual cost and then say it's my fault. I also called SixT car before leaving and they had no record of the booking because Onetravel only releases their reservations right before. I will never ever use them again and I encourage everyone to avoid them - particularly for car rentals. Since being swindled by them, I have heard several other nightmare stories about their deceptive business practices. The cheap price they quote - is not the price you'll get. Beware!!
I am a phD student on a very limited budget. Their deceptive business practices cost me over 200 euros - maybe not a lot to most people - but a huge chunk of my monthly budget.
Chris of Washington DC (04/07/06)
Onetravel.com advertises non-existent fares to get you on their website. Through a travel search engine, I ended up on the Onetravel.com site because it offered the best airfare to my destination. But after filling in all the required information, the fare was no longer available. But there was a slightly higher priced fare, so I elected to take that and re-filled out the required passenger information. Then this fare disappeared too.
I called them and the agent found another good fare, took down all the passenger info, and then that fare disappeared too. The next day, their tantalizing fare was showing up on travel search engines again, so I tried the website one more time and once again, the fare was no longer available.
Virginia of Powell OH (03/17/06)
I would like an apology and compensation from OneTravel of Las Vegas, Nevada, for OneTravel’s negligence which caused financial loss and anxiety to my son, Evan, and his friend, John, who had confirmed US Airways tickets for March 17, 2006, from Dayton, Ohio, to Newark, NJ, through OneTravel. OneTravel cancelled these tickets even though OneTravel had issued us an email confirmation for these tickets.
When I called on March 17, 2006, to ask why the tickets had been cancelled, I was given a laundry list of excuses. I was told that the air tickets had gone up in price and OneTravel tried to notify me of the change in price but could not reach me by phone. OneTravel later admitted the phone number mistake was theirs. I asked why I wasn’t contacted by email, since they did contacted me by email later to confirm that I had the tickets. OneTravel did not know why. I also asked why I should pay an additional charge for air tickets after I already had a confirmed ticket price.
The comparison I used was buying a car on Friday and then finding out when you picked it up on Monday that the price had increased. I was told that I should have called OneTravel by March 8, 2006, because my last name on the credit card is different than the travelers. Although no one ever mentioned this, I did talk to OneTravel on March 8, 2006, to confirm the credit card and the trip. Then I was told that the trip is not official until I receive an email itinerary. I told OneTravel that I DID receive the confirmation just after my March 8, 2006, phone conversation with their representative. I read the confirmation number to them. I was told again that I should have called and confirmed my purchase.
At this point, I read the last two lines of my itinerary statement from OneTravel, which says, “IF WE DO NOT HEAR FROM YOU WITHIN 24 HOURS IT WILL BE UNDERSTOOD THAT YOUR ITINERARY AND NAMES ARE CORRECT. THANK YOU.” (Emphasis theirs) I was on the phone with OneTravel representatives for 76 minutes and 59 seconds demanding that air tickets for my son and friend so they could fly to the New York City area in a timely manner. By the time the representative agreed to put the two young men on a 5 pm plane (the noon flight had already left) at additional cost to me, the young men had left the airport for a bus terminal.
They now face a 16-hour, one-way bus ride rather than an air flight to the New York City area. Their plans for this evening in New York City are ruined. I would like compensation for the financial and time loss as well as the inconvenience and anxiety caused by the ineptitude of OneTravel.
Julie of Rustburg VA (02/27/06)
i booked a 5 star hotel and upon arrival was sent to another hotel that was 400+ cheaper. i have emailed, called and posted one travel and still have not received response or money. i am now disputing it with my credit card.
Mary of Arlington, Ma MA (01/23/06)
On Feb. 4, 2005, I purchased a roundtrip ticket from Boston to Paris for $631.88 from OneTravel.com for travel Sept. 23, 2005 on Air France. When I checked in at Logan Airport on Sept. 23, Air France told me that the reservation was part of a package that included hotel reverations, and I needed to present a hotel voucher to get on the plane.
Despite my pleadings with higher level Air France personnel at the airport, Air France refused to accept the ticket and I had to purchase a new one for $1565.62 Before purchasing the ticket, I tried many times to reach OneTravel Customer Service from the airport but could not get help from them. After returning, I sent a complaint to OneTravel on Oct. 11, 2005. I have also sent certified letters to OneTravel with all the documentation proving beyond a doubt that the booking was for air only, not part of a hotel package. In the last three months, I have made up to 20 phone calls to OneTravel to try to get a response to my complaint. They have never sent me a letter. They have indicated on phone that I am entitled to a refund (I have this on tape) but no check has arrived.
I have paid twice for the same ticket. I have paid over $2000 for a ticket that I thought I bought for $631. I have spent an enormous amount of time trying to get a resolution. Note: The parent company is RCG Industries. They also manage CheapSeats.com.
Elaine of Gainesville GA (01/14/06)
I bought ticket for Atlanta to Paris, departing December 9, returning January 3, 2006. The tickets were billed to by charge card and the reservation appeared on my One Travel Account on line. When we got to the airport, the Delta agent told us first that we should have PAPER tickets, which we've NEVER had with OneTravel. When the agent then CALLED OneTravel, the agent told her that we hadn't received our paper tickets because we HADN'T paid for them!
This was our worst nightmare come true. We had connecting tickets to Venice in Paris, and the lines were backed up due to traffic jams in Atlanta! Thank God the check in agent realized that we would NOT be in her computer (even with paper tickets) unless we had paid. We did get on our flight, but our flight home was screwed up because the connecting flight we originally booked our of Dulles was cancelled and we had not been advised by One Travel OR Delta. I will, of course, write this same complaint to OneTravel. Elaine
We had to stay overnight in DC due to the lack of notification that our connecting flight was cancelled. We almost did not make our flight out of Atlanta on December 9, due to OneTravel's incompentence and mistakes. Great misery all round.
Mary of Arlington MA (11/06/05)
On Feb. 4, 2005 I purchased a roundtrip ticket for $631.88 from Boston to Paris from Onetravel.com, for travel with Air France on Sept. 23, 2005. When I checked in, Air France told me the ticket was part of a package and I needed to present a hotel voucher. Air France refused to honor my online ticket, even though they had my name and reservation. I spent more than an hour trying to call OneTravel's customer service, and pleaded with authorities at the Air France counter, to no avail.
To get on the plane I had to purchse a new ticket for $1565. After returning home from vacation, I double checked my reservation and saw that it was indeed for air only, with no mention of a hotel. On Oct. 11, I FAXed all the documentation to Onetravel's research department, following instructions for registering a complaint. Since then, I have called customer service several times and no one is able to let me know the status of my complaint. It is now a month since I made the complaint.
Finally, Customer Service did confirm that the complaint was received, but they will not tell my what, if anything, is being done to resolve it. They said that they are not able to give me the name of anyone in the research dept to talk with, nor are they allowed to contact this department themselves. I am extremely frustrated at having lost so much money without any indication that OneTravel.com is doing anything about the problem.
I paid for the same ticket twice; I paid $631 + $1565, so a total of $2196 for one roundtrip ticket to Paris which should only have cost $631.
John of Dulles VA (10/03/05)
I can not stress enough to any who uses this site that they should never/ever use OneTravel.com. Ever. I accessed OneTravel via Sidestep to purchase a ticket from the US to where I live abroad (I work for US govt overseas). I took my six tries to get the ticket at slight higher price than was listed (even though the lowest price kept showing up as available). I bought one ticket for my sister. I received confirmation it was requested. A day later, no confirmation ticket issued. I wrote in, was told I'd have to call and that ticket was mailed (no advance notice on that). I live overseas as I tried to explain and that if they mailed it to my address it would take about a month to get to me.
My sister called, she was on hold for 35 minutes and then was very rudely told that she need to send a fax with my credit card (front and back) driver's lis, statement saying OneTravel not held liable, offer three pints of blood and discover cure to cancer before they'd mail to my sister's house. She tried again to confirm if the ticket had been sent..guess they were..no e-mail to me and she asked for manager to call her back. I wrote 2 days later to see about confirmation about reservation..was told to go to Checkmytrip.com...ok, I don't have the Amadeus code, had to write back to get that...
BIG POINT: They double charged me for the ticket..it's not hard to see, it's two charges, same price... Never answered that when I wrote to them the first 3 times..said I had to call...sister tried to call..was on hold for 25 minutes, hung up. I called, answered right away...when I said I needed charge reversed, was told you need to send a fax to research and copy your credit card...I then told them, ok but I told my credit card not to allow the charge.. The response Whatever and then some laughing in the background.
Three different phone calls, over 10 e-mails, nothing works. I won't be surprised if they sell my credit card info and keep trying to charge me long after this saga should be over. I seriously doubt they'll reverse the charges. I'm working with a real company (Citicard) to get the problem solved.
Jeffrey of Camarillo CA (08/16/05)
Had reservations for 08-04-05 thru 08-07-05 at pala mesa resort in fallbrook, ca. When we arrived at resort we were told they never received booking information from onetravel. They tried to call onetravel, but no answer. I tried to call for the next 3 days still no answer and also tried e-mail.
hotel was sold out, but the reservation manager was able to put me up.
Lawrence of Salt Lake City UT (08/01/05)
Purchased a fare to India on onetravel.com Travel was exclusively Delta flights. Verified that reservation was in Delta system. I travel frequently with Delta and on electronic tickets. When I purchased this fare nothing told me that it would not be an electronic ticket. No emails told me this. I've delt with Orbitz and Travelocity and they are very explicity when your ticket is a paper ticket.
Prepared for trip, visa, vacines... Went to airport to check in on the day of travel. Was told by Delta that my ticket was not an electronic ticket but a paper ticket and I was not allowed to travel. I never recieved a paper ticket. Tried calling onetravel customer service that day (Sunday). Their customer service is horrible. The 800 number on the site for existing reservations gives an error message and disconnected me. The person at the number for purchasing tickets could not help me. Called the next day. Neither number would work. Eventually contacted a person calling a number for cruise travel and got a number that would allow me to be dumped in to a 20-40 minute wait queue.
Talked to one person who told me that Delta would issue a credit, then disconnected. Called back, after another 20 minute wait in the queue, talked to someone else who told me this call had been made by someone in the Las Vegas office and the information was incorrect. Also refused to try to arrange any credit, refund, or to let me talk with a supervisor. I am now working with Delta. Have filed a lost ticket application. I'll know what happens in 30-40 days. In any case, travelone is not a respectable travel agency. That they have no postal mailing address on their site should have been a tip off.
The address, for those who need it is 801 North Grant Odessa Tx 79762 Also, a couple of numbers that can work are 800-929-2523 ext 302
David of Norcross GA (07/21/05)
I bought a ticket online and called 10 minutes later to cancel. I was told that it has been taken care of. 12 days later, credit card bill came with charge for the ticket that I was told was cancelled. I called and after about an hour of waiting, I spoke to the same rep who told me she cancelled the ticket. She now changed and told me she said she will put in the request. She had no way of knowing if the request was accepted or not. I was not notified that the cancellation did not go through. I am left with a bill for a trip that I did not make and she will not let me speak with a supervisor because she is very busy. Promise that they will call back was never kept.
Marilyn of Friendship WI (3/1/05):
On Feb. 3, I booked a flight for my son. I received a confirmation e-mail with reservation code numbers and file numbers. On Feb. 27, my son drove 4 hours to the airport where he was informed that onetravel.com reported to them (in the last 24 hours) that my credit card had been denied. They sent NO emails to me regarding this, and upon checking with my credit card company there were no denials made. I contacted them by phone to no avail. I asked to speak with a supervisor and was told she would call me. She never did. I sent two e-mails and got no response even though they advertise a response within 2 business hours. What do I do?
A higher price ticket had to be purchased. Luckily, the flight was not full or the entire trip would have been ruined. My son had, again luckily, a credit card to purchase another ticket. Due to the fortunate circumstances, I really don't have damages, but it could have been a disaster.
Robert of Belmar NJ (12/28/04):
I had a flight to Phuket, which was destroyed in the tsunami. Onetravel refused to give refund or even change the flight.
Margaret of Columbia SC (12/19/04):
Purchased airline tickets for Xmas vacation well in advance (on 2/6/04). Checked in at airport on 12/19/04 to be told all flights had been rescheduled and we were booked to leave Atlanta on our connecting flight 2 1/2 hours BEFORE we would have arrived there. Travel agency said at first Delta never notified them of the change. 2nd phone call to Onetravel.com and another rep eventually tells me Delta did notify them of the changes in November and she didn't know why we weren't notified.
We will arrive in Mexico 24 hours later than planned, losing out on a full day and one nights paid accommodations.
Liza of Morris Plains NJ (9/25/04):
I was attempting to order plane tickets for my family's upcoming vacation in London. I tried to make an account with the website, but upon filing out my information, as soon as I hit submit, the webpage closed without giving me any conformation as to the validity of my account. I checked my e-mail to see if perhaps the conformation was there, but it wasn't there. I tried multiple times to log back into my account, but it would not let me alter any of my information, which I fear is being misused.
I called customer service, and tried to explain my account problem, but the representative only told me that the offer I attempted to sign up for on this website never existed, instead offering a travel deal that was much more expensive than the one they advertised.
Melody of Wallkill NY (4/7/04):
Claims lowest fares yet 5 minutes after purchasing, checked airline's site directly and fare was $35.00 cheaper. After contacting, they claim nothing can be done. They put you on hold for hours so you eventually hang up.
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November 20 2008
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