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Onetravel.com

Read OneTravel.com's response to consumers' complaints.

Thomas of Port Orange, FL October 31, 2009

I tried to book a round trip air flight from Orlando, Fl to Denver, Co. and they offered flights with 4 different airlines for prices from 331+ - to 367.99+, and I then selected one for 331 which totaled to 385.30 with taxes, fees, etc. After providing them with my visa number and all other necessary information for the travel, I was given the quote that there was no trip at this time available for that price. I then tried two more of the other quotes with the same identical responses. Thus, I decided to phone the company and find out how much the flight would cost, and was told it would run me 550+. I believe this is a true "bait and switch" approach, and a real scam or fraudulant approach to selling trips. They should take those prices off the web (which has not been done several hours later) or offer to sell it at a much more reasonable price, perhaps 20-30 more!

Robert of St James, MO October 28, 2009

I have never seen a more blatant bait and switch. After several hours of searching the internet, we found tickets on OneTravel.com (thourh AirTran and Google) that matched our schedule perfectly at 1422 for two people from St. Louis to Grand Cayman. The next morning we receive an email saying that they cannot confirm the flights at that price. The new price will be 1555 plus we will have to check luggage twice each way because we will be changing airlines (est 140 extra).

dana of Haleiwa, HI October 27, 2009

After booking a trip for my parents that was suppose to be on November 3rd, 09 from St.Louis to Honolulu I received the confirmation email for the flights but the date had changed to Nov 10th, 09. I called the customer service number and when I asked them about it they offered to cancell the reservation for 100% credit within 24 hours and rebook for Nov 3rd. She did not tell me up front that the ticket price would be an extra 190. per person. When I asked how they could've made a booking mistake and then overcharge us, the lady couldn't answer to it.

Fortunately I didn't cancell because I understand the so-called credit can take months then they double bill you for the new flight. I finally called Amerian Airlines to confirm that my parents had been booked on the flight, which they were and am having my father check his with his credit card company to make sure they are not taking liberties with his card. I will be filing a complaint with all of the appropriate agencies, such as the FTC.

After reading all of the other issues other customers were having, it is clearly a case of fraud. I will continue to follow up and make sure my parents flight isn't cancelled by onetravel and that there scam goes no further than fraudulantely booking a ticket for the wrong date then offering to let us pay MORE for a ticket for the original date. Also, I couldn't really get a handle on wether the lady was offering to cancel the ticket in the futrue or she had already done it because her grammer was so poor. I had to double check EVERYTHING she said. If you are seduced by their prices, beware of the consequences of giving them your credit card info!

Lori of University Place, WA October 18, 2009

I made a reservation and got a confirmation number only to get called by an agent from this company saying that there was a problem with my reservation and I would have to redo it. Of course, the new reservation would be 200 more! After being on the phone for almost 1 1/2 hours with this agent, we finally hashed out an itinerary that I could live with for only about 80 more. Then I was transferred to the verification department who told me they couldn't verify my credit card info because my bank was closed on Sunday! They wanted to call me back the next business day. I told them absolutely not becuase I was sure they would just jack up the price of the ticket by then. I told them to cancel my entire booking and to not charge my credit card. I asked to speak with a supervisor. After being on hold 15 minutes, I was told the supervisor was busy.

Andrew of Edmonton, AB October 10, 2009

My wife and i booked a ticket that departed in seven days, We received an email that changed the itinerary two days ago. I agreed to the changes and got a phone call today that said that the price had gone up. The reason it went up is that they were too busy billing me and changing flights that when they finally got around to booking it, it cost more.

Then they could not find a new flight for me. I had to find it because the useless travel agent could not find a flight on their own website. I have a print out with the confirmation and price on it, and the first e-maili that i recieved with the changes guarranteed me that the price would not go up, and it did. I loose one day on my short vacation and it will cost me more to have a shorter vacation

Vicki of Portland, OR October 5, 2009

I booked a flight for me and my friend to fly from Italy to Croatia with OneTravel.com. I never received any confirmation via e-mail, phone call, nothing! After a week of waiting for some confirmation and e-ticket I became nervous that I had been scammed. I contacted my credit card company (Bank of America Visa) and they informed me that the charges would be removed from my credit card account and that the tickets would be invalidated. Therefore I was advised that I needed to book new tickets for that trip; which I did. When I received my bank statement I noticed that the charges from OneTravel had been removed. I thought everything was going to be OK and had a nice vacation in Europe. Several statements later when I checked into the Rome airport the agent told me that I had 2 ticket charges for the same airline booking! Sure enough the charges were back on my credit card; almost 1000 for the tickets! When I arrived back in the US I noticed that the charges were back on my Bank of America credit card. I tried to get the charges removed from my credit card but so far (a lot of time on the phone with the credit card company AND OneTravel (oh yeah good luck getting any help from OneTravel!)) and I'm still stuck with the 1000 bucks! NEVER NEVER NEVER use OneTravel unless you like getting screwed!

Galiya of Grandy, ND August 26, 2009

I had the worst experience of my life getting a ticket from onetravel.com I bought a ticket(international)from that site and a month late found out that I don't have a return ticket. Ever since I've been trying to call onetravel.com. Tehy always put me on hold, I have to wait at least 30 minutes. And when finally somebody answers, they keep transferring my call to other representatives, who barely speak English! I still don't know what's going on with my ticket. I will never ever use onetravel.com website again!!!!

Judie of Wichita, KS August 10, 2009

I ordered two airline tickets from Wichita Kansas to Montego Bay Jamaica. Used credit card to secure purchase. Received email from Onetravel that indicated my tickets had been cancelled becaus AirTran was not a contracting provided with Delta. I could receive a new flight for an additional, substantiaul charge. Told them no. They cancelled my ticket. The next day I made the same reservation with OneTravel, online, at a lower fare rate that quoted by the rep and using AirTran as a connector with Delta. The transaction was accepted and I also called to confirm that the tickets had been issued. In addition I received an email confirmation. The price had increased by 100.00 per ticket.

JM of Goodyear, AZ July 6, 2009

Purchased tickets online from OneTravel.com. 5 days later received an e-mail that the ticket was cancelled and for further information call the 866 number. As of writing this I am unable to talk to a supervisor at OneTravel. Called US Airways to see why the ticket was cancelled. OneTravel never issued the e-ticket. Despite US Airways numerous attempts to get a ticket number from OneTravel, OneTravel never issued one. Save time and frustration, do not use this website.

Chiquita of Leavenworh, KS June 26, 2009

I booked three flights and I made sure before I hit the send button that every date was correct and information but behold I get emailed a booking receipt with the wrong return date on it. I wanted a return date of 5 July 2009 but I was given 7 July 2009 and now to change that date it will cost a very large sum of money so now I am stuck with using leave that I may not and now I have to possibly take leave with out pay. I tried for hours to contact this travel agency but everything met with negative results. I had three phones tied up in my office listening to that stale music and their ads. After being on hold on all the telephones in my office for one hour or better, I decided to send an email to them. I finally got this lame excuse back and the nerve to say they tried to contact me and they couldn't get through. This was a blatant lie. Now according to them it would cost me 150.00 per person penalty plus the difference in air fare. I am now stuck like chuck with these e tickets.

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