Norwegian Cruise Lines

I was on the Norwegian Sky on April 27, 2012 and it rained the entire trip which is not the fault of NCL, but I pre-booked a snorkel event. The announcement came saying excursions were cancelled and all would get refunds. The rain & wind were so bad the boat trying to pick people up from the ship that still wanted to go to Cay took 3 times before it could tether with the ship. When I did not get a refund, I called NCL, only to be told no refund. They also lied and said we picked up the equipment that morning. We brought our own snorkel stuff so we never would have picked up anything. Also the pre-booking info is very poor and does not give you cheaper options if you bring your own equipment. This is only told after the trip was booked and paid for. Bottom line, NCL has just lost a family that loves to cruise.

I booked a cruise to Bermuda and had to cancel. I was then advised that the cancellation fee would be about $500 or 40% of the cruise price. I then said I would go on the cruise and was told I would have to pay the full fare. I tried to settle to my dismay. I have commenced a lawsuit and written to my US senator. I am looking to turn this into a class lawsuit since too many people have not been advised of the cancellation policy which is hidden on the web page.

We booked the Norwegian Gem through NCL with a rep named Maryann. Maryann told me, not once but twice, that all we need is a driver's license for me and my husband and birth certificates for the kids. With that being said, when we got there they would not let us on the boat! We had to go home and get them and come back 3 hours later. My mother was holding her chest with pain and my sister was throwing up from her nerves. It's also my fault for not reading the booklet and I am taking blame for it, too. Now, the second thing she said, not once but twice to me and my family on speaker phone, is that we had to get to the boat early to sign up for all the Nickelodeon games. We asked her a lot of questions, like, "Do they have father and son slime and mother and daughter pie throwing?" Her answer was yes! Well, no such thing they had!

All my son wanted was to be slimed because we talked about it for weeks. On the 4th day, I begged the man who runs Nick to throw the slime over his head, which he did, and my son will never forget. I started talking to him about what Maryann said and he could not understand why she said that. My family has not been on a vacation in 4 years and it took us 2 years to save up. From the time I got to the ship, I felt let down and sick. There is a lot more and I would like for someone to contact me.

Over charging and charging for insurance I did not want: I booked a back-to-back cruise from Los Angeles to Vancouver and then from Vancouver to Alaska on the Jewel starting on May 15, 2012. It seems the Jones Act prohibits this, so they just canceled the LA to Vancouver segment without telling me. They then rebooked me a week later to Alaska on the same ship with my consent but made me pay about $300 more apiece and would not honor the original fare I had been promised. This made me incur a lot more expense in cabs, train, hotels, etc. For this, they gave me a $25.00 credit.

I rebooked on the last day to change my reservations so I was under pressure. Then I found out they had sold me travel insurance on the second leg of the trip which I had not authorized. When I read the invoice and asked to have it removed, they refused, saying I had authorized it and that even so, it was too late to cancel since I hadn't found out in time to cancel. It was interesting that no travel insurance was included with the first leg of the trip. I was basically called a liar, and there was no offer to investigate my complaint.

I was asked to take this cruise by Mr. And Mrs. R. **. As soon as we boarded the boat, hundreds of drunken teenagers were just running around with food and drinks spilling all over us. They were inebriated the entire trip, as they were outside my stateroom laying in the hallways, throwing up, and yelling obscenities at us.

The dinning room was the most disgusting I have ever seen on a cruise. Bathing suits on with no cover ups! Lines so long of kids that it was not worth entertaining any excursions at all. We should have been told this was break time for the college students, and I would have gone another week. Even something as simple as asking for an iron was met with "Not now," "In one hour," or "You have to give it back in an hour!"

I have been on many cruises, and I can tell you, this was the worst. Poor service, poor entertainment, and least of all, terrible customer relations when asking for help with the drunken kids! Mr. And Mrs. R. ** are reimbursing my husband and I for this most horrible experience, as our time is short for vacations and very limited. Next time you have a boat full of young people, you should advise your guests when they are booking their trip. I hopefully wish you take this information and put it to some beneficial use when people book their cruses. I am so very disappointed, as this was my only vacation for the year.

Three couples booked a cruise for an October sailing out of Miami. Within a week, we received a letter from NCL informing us that the first ship was being pulled out of public service (in favor of a private charter) and that we would be sailing on its sister ship. Then came a second letter informing us that they regretted to inform us the second ship was going to be similarly pulled from service (same reason). So, after taking and confirming our deposits, corporate greed takes over and NCL goes for an option that gives them more money, despite having a contract with customers. So NCL offers an insulting $50 per stateroom credit.

Following advice from NCL cruise consultants (sounds pretty stupid now but at the time, we expected NCL to be reasonable), we found another cruise sailing at a later date. Now, we had to go about rescheduling work, child care and look for later flights. NCL cruise consultants told us to work with customer service (knowing full well that NCL bends for nobody). So we faxed a letter, no answer after nearly four weeks. One of our party members called and was summarily dismissed by an executive who claimed to answer to no one. He was the top dog regarding these situations and they would give us nothing more.

I took my story to Facebook and received an offer to look into the matter again. After calling the executive department, I was told no more money. They were not responsible for any added charges I incurred due to their pulling the boats. Reading through all these complaints, I see a very common thread. NCL does not care about customer service and they have no intention of being fair to anyone. Why doesn't the cruise industry have any responsibility to compensate inconvenienced passengers when they pull a publicly offered cruise off line so they can make more money through charters? Airlines are regulated and are not required to offer fair and reasonable compensation. Why does the cruise line industry get a free pass to screw people over whenever it suits their interests? It sounds like a little governmental oversight is needed. I don't buy the argument or comment that these are foreign based firms. They are using US based ports to board passengers. There should be some consumer protection and enforcement. I have no options. I have a non-refundable deposit with NCL. I won't ever do that again.

I tried to book a European cruise, and found one through Norwegian, that offered an airline credit of $250 per person, for a total of $500. I verified that my airport qualified MCO, and it did. Unfortunately I had to use their airlines, at a cost of $1,570 per person, less the $250 per person. I could book a better and more convenient flight with only one stop for $1,225.00. Wow, over $340 less, so in my opinion the $500 airfare credit is a scam, and a bait and switch issue. After all, they should be able to get better fares than the public, and then inflate the price to give you a discount.

We were traveling with the American Spirit Club. We boarded the Pride of America Cruise Ship in Hawaii on Feb. 4, 2012. On the 8th of Feb. we were unable to tender into Kona due to turbulence. We had an off-shore excursion that was pre-booked and paid for, costing $113.54. We were told that the cost for that excursion would be mailed in the form of a check to us within a week. Today is the 2nd of March and I have not received any form of reimbursement for this excursion. I contacted my credit card company to check if by any chance a credit may have been added to my account, which had not been done.

I have the ticket number of the shore excursion ticket, which was the ** Kona by Land & Sea excursion, with the number of the ticket being ** along with my invoice from the onboard credit desk stating the amount due to me as $115.54 (cost paid of the Kona excursion with an added $2.00 of refundable credit). We disembarked the ship on the 11th of February. My friend, Doris Mae **, and I were in the stateroom 11509. I would appreciate hearing from you and letting me know if this refund has been mailed, if it was applied recently to my credit card, or why I haven't received this credit due to me as of yet. Thank you.

The Norwegian Jewel should have never even left the port due to the state of emergency because of Hurricane Irene occurring on August 27th, 2011. Passengers were not allowed to get their money back because 'if the ship leaves, you must either be on it or you cannot get a refund'. We had to be on the ship by noon, because after that, the subway system was closing and so were all of the bridges. It was quite a scene in the check-in area of the ship. Needless to say, the whole trip was a disaster. The pool was closed for three days due to high winds. You could not walk outside on the deck for fear of being tossed into the sea. Passengers were vomiting everywhere. There was a horrible attitude because most of the passengers were totally disgusted, but God forbid that the cruise lose money. The ship had to continue. The ship was constantly rocking and swaying. It was difficult at times to walk without holding the railing. Some trip!

We lost a day in the Bahamas because the ship had to alter its route to avoid the hurricane. Nobody got compensated for that lost day. I had a horrible time and so did my family. I would never travel with that cruise line again or any other cruise for that matter. The ship captain really put the whole ship at risk. I wrote a letter to the president of the Consumer Affairs Division. All I received back was an "I'm sorry." I hope that everyone considering traveling on that cruise line reconsider it. This company only cares about one thing, making money, even at the expense of their travelers' safety.

Nowegian Jewel 1/28/12-2/4/12: My husband and I wanted to make our 40th anniversary celebration memorable and unforgettable! As NCL silver latitude members, we decided to take our children, their spouses and all of our grandchildren on an NCL cruise to celebrate this milestone, since all our previous cruises with them were a very positive experience. Instead of booking our usual economic inside cabin, we busted the budget, reserving a penthouse on the 11th deck with an adjoining suite. NCL representatives told us that the penthouse came with numerous perks, including bathrobes, that would be ours to keep as a special souvenir. We believed the total of cost of approximately $7,000 would be well worth it, since it was a once in a lifetime celebration. Everyone counted down the days until we sailed. The grandchildren could hardly contain their excitement, since this was to be their first cruising experience. For the first time ever, a limousine was booked to transport us round trip to and from the pier in NY. Finally, our much anticipated dream cruise was about to begin.

After boarding, we opened the door to our penthouse and were greeted by an overwhelming, foul, obnoxious sewer stench coming from the master bathroom. Garbage was found in a pile on the balcony deck and the windows of the balcony railings were obscured by salt spray. We reported these issues to the reception desk hours before departing the port. Unfortunately, the children's' view of the Statue of Liberty, bridges and the NY skyline was blocked by the balcony windows, still covered with salt spray, as our ship sailed past. The sewer stench continued, requiring a second trip to the reception desk before dinner. The second steward, Devon **, was dispatched to the room to solve the problem. After returning to the room at about 10:30, the disgusting stench was now permeating the entire suite, necessitating yet another trip down to reception.

We were impatiently informed by reception that it was documented by Devon ** at 7 pm that the stench was gone, problem solved. I left a written complaint in the box for the hotel director, Hugo **, about this horrendous situation. Mark ** was now sent to the room, who confirmed the stench was definitely still present. He left to find someone to help him get the smell under control and at 11 pm, something was put into the toilet and air freshener was sprayed in the room, with a promise that a plumber would arrive in the morning. Now, the entire family, 6 adults and 4 children, 8 years old, 6 years, 3 years and an 8 month old infant were forced to sleep in a room that smelled like a sewer, accompanied by a sickening sweet air freshener scent.

The problems continued to multiply. A pack and play requested when we made reservations had not been delivered. Another call to reception finally resulted in one being set up in the room, however, it was stained and dirty. Needless to say, my granddaughter was not allowed to sleep in it and she was required to sleep in the bed with her parents. Housekeeping skills were severely lacking, even with the personal supervision of the second steward, Devon **. No promised bathrobes, slippers or toiletries in the suite. It took two days of requesting these robes, through our concierge, Ryan **, before they were delivered to the suite. A large scissor, used by the room steward when setting up the nickelodeon bedtime kits the first evening, was left on my 3 year old grandson's bed and he was found holding it.

The following morning, nauseated by the sewer stench throughout the night, he threw up in the shower. Remnants of this remained on the shower floor throughout most of the cruise. A dirty sock from a prior passenger was found under one of the beds. The hair dryer was falling off the wall in the penthouse. Credit card receipts from the previous weeks' passenger were found in a drawer, containing his name, address and confidential credit card information. I photographed proof these incidents and will be contacting the prior week's passenger, David **, from Newmarket, NH so that he is aware that he must now monitor his accounts for possible fraud, due to the negligence of NCL. Obviously, housekeeping is not capable of properly maintaining the penthouse suites or properly inspecting and cleaning them thoroughly during the ship's turn around.

Just when we thought things were finally improving, the saga continued. Toilet backed up in second bathroom, sewer stench in master bathroom continued to arise through entire cruise, however not as severe. Sheets on master bed, stained by formula since the baby was forced to sleep in that bed, were not changed when stewards cleaned the room. Electrical problems resulted in doorbell and second bathroom light not working. Turned down couch bed in penthouse was discovered to be saturated directly under the pillow when my 8 year old grandson went to bed, after we returned to the cabin late one night. Housekeeping came immediately, with another mattress and changed all the bedding. The next morning, we learned from our concierge, they reported that milk had been spilled on the bed. That definitely did not happen. All the children were changed and put to bed within minutes of arriving back in the room. No one had drinks in the bed. If there really had been an accidental spill, why would we lie about it? Furthermore, whatever had saturated the bed was not milk. Hopefully, what we imagined could have been the cause, is not true.

After to speaking to Hugo, the hotel director, at the latitude's reception on Sunday, he offered us an additional balcony suite, at no charge, that could be used by the family. I thanked him for the offer but told him that we most probably would not take the offer, since the whole purpose of this cruise was for the family to be together. We did accept his offer of dinner for two nights at any specialty restaurant, which we enjoyed. A credit of $200 per room was issued to my on-board account. I told Hugo that I appreciated what had been offered but I did not feel it was adequate. We refused an offer of another specialty restaurant dinner and an additional on-board credit of $200 for each room, as still not sufficient.

At lunch on the final full day of the cruise, Alfie **, guest service manager, presented me with a letter from NCL customer relations, offering a future cruise credit of 25% for the family. I thanked her but told her anything less than a 50% credit was not acceptable for what had transpired. After all, we had already been offered a free balcony suite. It should not matter whether we accepted the offer for a free balcony suite on that cruise or a future one. One free balcony suite and an additional suite purchased at full fare, would equal a 50% reduction of the total fare for a future cruise. Since the ship was returning to port the next morning, she said I would hear directly from customer relations the following week. Little did I know what was in store for us the next day!

Late Friday afternoon, my husband packed our luggage and placed three suitcases, two large ones and one smaller one, outside the door before we left for dinner. An additional eight suitcases were placed outside the adjoining penthouse later that night. The following morning, my daughter received a telephone call, informing her that our rooms had been randomly selected for a routine security check and a member of our party needed to be present before the suitcases could be opened and inspected. A crew member was immediately outside the room and my son, who is also a police officer, agreed to accompany him for this random, routine search.

Assuming that he was going to a custom's office, my son was surprised to be taken to a security office on-board the ship. Once inside, Devon ** and the executive housekeeper demanded to know where the bathrobes were. My son explained that we were told by NCL, prior to the cruise, that the robes were ours to keep. Why else would we have continuously asked for these robes to be delivered to our rooms for the first two days? Only three large bags, out of our 11 total suitcases, were present in the room, all containing missing bathrobes. How were they able to correctly pick only the three suitcases that had robes in them? Do NCL crew members have ESP? I think not! They lied and stated that only the three suitcases placed outside our room were brought in. However, we had only two large bags, the third large suitcase present in the security office, containing a bathrobe, was my son's, which had been placed outside the penthouse later that night. This proved that all 11 suitcases had been opened and searched previously, without our presence or permission! How else could they have possibly picked the three correct suitcases?

On my way to get juice for my grandchildren, I saw my son returning down the hallway with Devon ** and the executive housekeeper in hot pursuit. They confronted me in the hallway, as other passengers passed, demanding to know where any other bathrobes were. My son told me what had gone on in the security office and that the robes had been left there. During the heated conversation that followed between us, I was told that the cabin stewards noticed the robes were missing when they turned down the cabin Friday evening. If that were true, they must have x-ray vision to have been able to see through closed closet doors and dresser drawers! It was obvious that they had searched our room while we were gone. They noticed truly pathetic liars! I repeated what we had been told by an NCL representative regarding these robes, which was exactly what my son had told them. I also informed them I did not appreciate being called a thief out in the hallway, as other passengers went by. Several minutes later, Devon and his supervisor were at the door, still looking for robes. They were again told that they already had them and I put the slippers from our room, under Devon's arm, while stating that no one accuses me of being a thief and a liar!

As we were leaving the room, my husband found a slipper in the room. Hoping to see the robe police on our way to the gangway, he put it in his pocket. When we got to the gangway on deck 7, our cards were swiped and we were told that we needed to remain there. After several questions, it was obvious that some type of hold was put on us because of the bathrobes. My 8 month old granddaughter was in her stroller on the open deck, in the cold and wind. We asked to go back inside in order to keep her warm. The two men at the podium demanded that we stay right there. My husband dropped the slipper onto the podium, telling them that since they still believed we were thieves, he wanted them to have it. One of the men, from Nepal, India, picked up the slipper, threw it at my husband, hitting him in the arm. When I returned it to him, I was ordered off the deck before I was able to report this incident or write down their names. Once we were off the ship, I found Bill **, the pier supervisor for Intercruises, explained what had happened and asked him to file a report with NCL. A few hours later, after arriving home, I tried to call customer relations but the office was closed until Monday. I did speak to someone at NCL's toll free number but was told that they are available until midnight on weekdays and 9 pm weekends, but only for pre-cruise issues. It's like when you buy a car, while you're purchasing it, everyone trips over themselves to serve you, but once you drive it off the lot, you can't get anyone to answer questions, return phone calls or help with any problems!

The following Monday morning, my telephone calls to NCL customer relations began. It took 11 telephone calls over the course of two days, to various high level NCL executives to finally receive any response. You consider this customer service? Like I said before, my experience proves that dealing with NCL is like buying a new car. What a way to conduct a business! I was informed by Paula **, a supervisor in customer relations, that security, the cabin steward, Devon ** and the executive housekeeper followed acceptable protocol regarding the bathrobes! They denied confronting me in the hallway. We were treated like criminals over bathrobes. Outrageous! It is NCL acceptable protocol to search passenger rooms while they are still on-board, search all checked luggage without passenger presence or permission. When I asked why the stewards didn't just ask about the bathrobes, or leave a note in the room, requesting that the robes be left on the bed or in the bathroom, I was told they didn't want any confrontation! No confrontation, are you kidding me? You don't consider what went on to be confrontation?

After three days and numerous requests to have customer relations check the video that was recorded in the hallway Saturday morning documenting the confrontation, Paula informed me that the video did indeed prove Devon *** and the executive housekeeper lied, but since the video did not contain any audio, it did not prove what was said. She also informed me that security claimed no report was never filed by Bill ** about the assault on my husband. I immediately contacted Mr. ** personally, and he told me that he most definitely had filed this report with NCL and security would have received a copy, proof of more NCL lies! I sent faxes to NCL executives, Anne Marie **, Crane **, Michael ** and Andrew ** about our cruise and requesting a return call from someone directly in their office about all the incidents.

As usual, no response directly from any of them, despite a subsequent telephone message left for each. The issue was passed back down to Alice **, Paula **'s supervisor. NCL had not changed its position and still believed the dinners, room credits and 25% discount for a future cruise was more than sufficient for what we went through. That offer was made prior to the outrageous occurrences of 2/3 & 2/4/12. Your crew members searched our suite and closed luggage, publicly accused me of being a thief and a liar, told numerous lies in attempts to protect themselves, assaulted my husband and they don't feel that anything additional is justified--completely unacceptable and totally inexcusable! I have requested, in writing, a full refund of our cruise fare, taxes, port charges and round trip transportation charges, which of course has been denied.

NCL has proven, by the behavior of their executives and employees, that their main concern is money. Andrew ** has stated on a documentary about NCL, that repeat cruisers are large percentage of NCL's bottom line. If your executives really believe this, they should carefully read cruise critic and other cruise reviews. The majority of NCL reviews, are negative, most stating that they would never cruise on NCL again. My mission now is to spread the word about what your company considers acceptable protocol to as many people as possible, in all the newspaper consumer complaint columns, television consumer advocate reports, help lines, online cruise blogs, reviews and posts I can find. You certainly succeeded in making my 40th anniversary cruise truly memorable and unforgettable for all the members of my family, but definitely not in the way I had dreamed. I want to share our most recent NCL experience with the public. People need to know what NCL really stands for--Nightmare Cruise Lies!

I am writing concerning a cruise that I have booked with Norwegian Cruise Line on the Norwegian Sun to the Western Caribbean scheduled for March 17-24, 2012, reservation #**. I was promised and I purchased a stateroom with an open window at booking time because I stated to the agent that I had been experiencing some claustrophobia problems and that as long as the window opens and I can get a little fresh air I would be okay, and that was when the agent assured me that the picture window would slide open. However, after paying for the cruise, I later learned that the staterooms window did not open. In addition, I was later told that there would be a charge for me to upgrade to the balcony level and that the price had increased for balcony leveled upgrades which is contrary to what I was initially told prior to booking the cruise. I believe that I was intentionally misled by your agent into booking a cruise under false pretenses that my stateroom would have an open window. I purposely chose Norwegian Cruise Line because I was convinced that I would have a stateroom with an open window. Norwegian also ran a free upgrade ad for all cruises booked regardless if you were military or not an upgrade. I trusted your ad and your agent when I booked my cruise, only now to learn that I have been swindled and defrauded.

On February 22, 2012, I spoke with Catherine ** who claimed that she was from the Executive Office of Norwegian Cruise to share my experience in hopes to get Norwegian to make good on what they promised me. According to Ms. **, I would have to pay $360 beyond what I have already paid to get upgraded to the balcony level. She also mentioned that the offer was between me and her and not to be shared with anyone else. Her comment sounded suspicious and unprofessional which caused me to raise further concerns about Norwegian professional business practices. I continued to explain to Ms. ** that I was initially promised a balcony level upgrade with my cruise purchase with regards to the military discount. However, Ms. ** insisted on creating a no-win situation for me, adding to my frustration and leaving me to feel any more betrayed by Norwegian Cruise Line.

My family and I have been planning a first-class vacation for quite some time. We have made sacrifices and saved our hard earned money to make this vacation a major success. Even though we had options in selecting a cruise line, we chose Norwegian as our first choice because Norwegian positions itself as Europe's leading cruise line. I am extremely disappointed and disgruntled about having been falsely promised and persuaded to purchase a stateroom with an open/picture window, only to learn later that I have fallen victim to acts of fraud by Norwegian Cruise Line. In an effort to make good on what your agent initially promised me, I would like for Norwegian Cruise Lines, Office of the CEO, to provide me with a stateroom that has an open window or upgrade me to a balcony level cabin free of charge. This will be my first time cruising with Norwegian and I want to have the ultimate experience just as I have had in the past with other cruise lines that adhere to their promises. I would greatly appreciate it if someone would contact me at **@**.gov or ** work or ** cell phone, with a favorable response within seven business days, as I hope to regain my confidence and trust in Norwegian Cruise Line.

Today Friday, February 24th, 2012, I called Blanca back to take her up on the offer that she offered me on Thursday, February 23rd, 2012 and to move forward and accept the offer once I spoke with her directly and that was the offer of upgrading me to a BK Balcony level at no additional cost. I had tried to reach Blanca three times early today and was told that she wouldn't come in until 1:30 pm eastern standard time. I called back and was transferred to Catherine once again and told her that I was calling to accept the offer that Blanca had given me and she thought that I was calling to accept her offer which was with a charge to upgrade. I told her no that I would give her a call back. In the mean time, I still tried to reach Blanca and left several messages for her to return my call.

When Blanca called me back, she told me that she had spoken with Catherine in the Executive Office and that she wasn't aware of the fact that I had already spoken with Catherine (and that is not true because I told her on Thursday that I had spoken with Catherine and was not satisfied with what she had offered me and I know what I sold and purchased and that was a room with a picture window that opened). But on Thursday, February 23rd, 2012, I made this aware to her because I told her that I was not pleased with what was offered to me and that wasn't what I was paying for. I also asked Blanca if I could get my money back along with the protection fee money so that I could go ahead and book with another cruise line. She then told me that I would have to go through the insurance people and following the protocol of cancelling my cruise. However, I am forwarding a copy of this letter to the International Maritime Organization and the Better Business Bureau.

I have read many, many complaints here on this site and I just came back from a Caymen Island cruise on the NCL. The Pearl, my first cruise ever and I was blown away by everything, including the ship and noticed that there seemed to be no security people on board but was sure they were blending in. My cruise was a blast and no not one problem on the entire ship and that might have been because I didn't sail on a regular run with mixed people. I was with the GIN Network which Kevin Trudeau from TV was hosting and he either leased the whole ship or chartered it for this cruise and all passengers on board were GIN members (Global Information Network), all positive and like minded people who were there to learn and meet people. I was amazed at how well everybody got along. I walked all over the ship, the first 2 of the 4 days and was exhausted (I'm 66) and the food was out of this world, the best.

I actually felt my best on that ship than I had in a long time. If any of you out there want to take a great cruise guaranteed, to please check out these every January, Caymen Islands and the Bahamas. Hey, and my cruise was free except for the air fare because I'm a member. This is not an add or offer, just sharing a great experience and it is available to anybody who becomes a member. Since this is not an add, I cannot give any info, don't be abused by a regular cruise with regular everyday people abusive people, this bunch of people are literally special and I will never forget the special people I became to know and the man who is over all NCL's worldwide was on board and he said our group was the best group that has ever took a NCL trip Thanks Raymond, Atlanta, GA.

I just finished a 7 day cruise on the Norwegian Jewel. On February 15th, we ported in the Bahamas. I had the pleasure of experiencing the dolphin swim with my boyfriend. Unfortunately, we left a family necklace at Atlantis dolphin experience. My boyfriend and I were back on the ship when we noticed we accidentally left the necklace at the dolphin swim.

I ran to the customer service desk since the shore excursions was closed. I told the customer service lady that we need to call the dolphin swim to get back the necklace, I gave my credit card and explained I didn't care about the cost, just needed the necklace back. She got a hold of someone with the shore excursions.

Long story short, the guy with the shore excursions refused to retrieve the necklace (which he explain he just left the location) and would send an e-mail when he got back to the ship. I asked for the phone number to the dolphin swim and he refused to give it to me and refused to call himself! After he argued with me, I told him I am beyond upset with the lack of customer service on the ship. I called back home to CT, got the phone number from a friend, called myself and within 11 minutes, Atlantis was sending the necklace back to me.

This should have all been taken care of by the shore excursion employee. I spent my money and time because someone refused to take an extra step for a customer. I talked with the manager and explained how dissatisfied I was with the service. To make things "better," they gave me a bottle of red wine. I don't drink red wine and that doesn't pay my cell phone bill! I want to be reimbursed for my cell phone bill.

First of all my husband and I were married on a NCL ship 5 years ago. We are avid cruisers and have sailed other cruise lines as well.

Our 5th anniversary was New Years Eve 2011. We decided last April that this was a very special occasion for us and we wanted to book a penthouse suite on NCL Spirit leaving out of New Orleans on 01/01/2012. We also booked a pre-cruise room in New Orleans for 2 nights as well. This vacation cost us $4,417. We also talked another couple into going, who had never cruised before.

We arrived in New Orleans on 12/30/11 as scheduled and checked into our room. The next morning which was New Years Eve & our anniversary, my husband suffered a heart attack. Luckily, we were 4 blocks away from a hospital. The ambulance was called and my husband was rushed to the hospital where he had one main artery totally blocked and they immediately put in a stent. The doctors told us that he was one lucky man. If this had happened after he boarded the ship, he may not be here with us today.

My husband begged them to let him out of the hospital the next morning so that he could catch the ship. Of course, the doctors told him that he would be spending a few days in the hospital and would not be going on the cruise. They assured him that the cruise lines are very good about letting us re-book in a medical emergency such as this.

I called NCL that evening and explained what had happened. I was told without the insurance, that we would lose our money unless I wanted to go and take someone else with me. I was livid! The lady was not sympathetic at all and had the nerve to tell me this with my husband laying in intensive care after just suffering a heart attack. He spent 3 days in ICU and one other day in a regular room.

After we got home, I called and spoke with several other people at NCL, with no luck at all. Too bad was the attitude I got. My husband wrote letters to them and even sent to the VP'S of NCL by FedEx. We have yet to get any kind of response from them. I am really shocked by the treatment that we have received from them, especially being latitude members. They have not offered any kind of a discount or anything. At the very least, they could have charged us for a regular inside room instead of the penthouse suite, in this situation of a medical emergency that was life or death.

I cannot believe that a large company, such as NCL, will not work with you at all. I know of a couple who was going on another cruise line and did not have the insurance either. Something medical came up (not near as serious as my husband's) and they let them re-book for a $100 fee. This is such a shame, because we loved cruising with them. We always told our friends how we loved NCL and a lot of them have cruised as well. Everyone we talk to expresses how wrong that NCL is doing us. I will have to tell everyone I know of this experience. I am getting ready to book another cruise (with another line, of course). Unless NCL does something for us, we will never sail with this company again. I have never been treated with such poor customer service.

My husband and I went on a ten day cruise with Norwegian (Gem), on January 29, 2012. On day seven, my husband got very sick. She had stomach pains and diarrhea. He was in the room for two days. My husband is a vegetarian. The day we docked back in New York, I ate at the breakfast buffet, and had mixed fruit, cottage cheese, and one quarter of a waffle, along with pineapple and orange juice mix. Before I could get off the ship, I started feeling nausea. Right after I pass customs, I started to throw up. We live in PA, and it took us four hours to get home, because we had to stop four times, so I could use the ladies' room to throw up. When I got home, I was in the bathroom the rest of the day, and all that night. I still have an upset stomach and diarrhea, as well as my husband. Beware of Norwegian's food, or should I say, the way Norwegian handles their food. Thank god for Pepto-Bismol.

Our family of six (including two 6 year-olds) arrived for a $4,000+ cruise on 12/31/11, but after 4 hours of the staff deliberating about whether our documentation was sufficient, they decided not to allow my husband to board. We were devastated and, of course, could not go without dad. We had been misled before our arrival and at the port and after a thorough written explanation from us to NCL of what had occurred we got a form letter basically saying "too bad". All we are asking is for at least partial credit so that we can take that cruise we had worked so hard for. The cruise was not sold out, no one had to take care of our room, we ate none of their food, and for some unexplained reason they don't feel the need to "do the right thing" and provide us with even the smallest amount of credit.

A company this big should be about customer service and care about its passengers. Undoubtedly, NCL does not. We have been on many cruises over the years and unless we are offered some credit to rebook (we are now waiting another 3 weeks so they can review again!), we will never travel NCL again and we will warn everyone we know. Of note, my sister had to cancel her Carnival cruise at the last minute because of an injury. Carnival gave her, along with all her passengers, credit for a future cruise! (And she had not purchased the insurance).

I am very angry with your cruise line. I incurred many expenses because your ship did not allow my husband and I to enter the ship together with 3 other families. We stayed behind in an island with no money or credit cards, but your staff was able to go to our cabin and get my passport and hand it to me. I will write in more detail in my complaint.

NLC, Norwegian Cruise Line. No re-booking, no credits, no refunds, no customer services available, no one to speak to, no help! Beware, do not choose this cruise line!

This was to be our first cruise. Because it was scheduled for Christmas week, I thought it would be better to book directly with NCL. I was concerned that if a problem arose, a travel agency might be closed for the holidays. I mistakenly thought by booking with NCL there would always be customer services available during our trip. I am afraid this was a very big mistake! A guest relations phone number was given to us but the guest relations department was closed for our departure day as well as the following two days.

There was not a single NCL representative at the port. It took several hours and temporarily boarding the Epic before finding an NCL representative who could address our concerns. Ms. Lourdes **, NCL, told us that in 20 years, she has never seen NCL not give a credit for re-booking. With this information, we made a family decision to be together for Christmas. However, when we finally got through to Guest Relations three days later, we were told no re-booking, no credit, no refund and we apologize that one of our representatives gave you misinformation. Ms. Marie **, coordinator of guest relations confirmed this in an email.

My sons live and work on opposite coasts, one in New York and one in California. I work at a trauma medical center and have not had a Christmas Eve and Christmas day off in eight years. We have had very few opportunities over the last few years to be together as a family. When we discovered we would all have this Christmas off, we wanted to plan a vacation where the whole family could be together and reconnect. Quality family time was our highest priority when choosing our vacation. We considered Hawaii, Costa Rica, the Bahamas or perhaps a cruise. After looking into several cruise lines, we thought NCL's flexible, relaxing, carefree style would be a good fit for our very tired and overworked family.

Before leaving, we all made sure to register our EDOCS online with NCL. My daughter-in-law, born in South Korea, pre-registered with her current green card. At the port, after waiting in a very long line, my son discovered that in his haste to pack, he grabbed his wife's expired green card instead of her current green card from their safe in New York. Mr. Ivan ** was very kind and spent much time attempting to resolve our problem, but ultimately was unsuccessful. With apologies, he gave us a form letter to valued guest signed Norwegian Cruise Line with a customer relations number to call. We immediately called 866.625.1164 only to get a recording stating Customer Relations was closed for the holidays. I found it very difficult to believe that a large company such as NCL would have no one for us to contact in this situation. My hospital's services are open 24 hours a day 365 days a year.

We approached Mr. ** again and explained that we could not get through to the number he gave us and asked how we should proceed. He explained that he was not an NCL representative and that he works through the port and was just contracted by NCL to process passengers. We asked him if he could please direct us to an NCL representative. He said everyone there were only contracted to work by NCL and he could not direct us to an NCL representative. He suggested I inquire on board. Since I already had my boarding card, my son Eric and I entered the NCL line and spoke to the first NCL representative we could find at the turn style. He was unable to help me but directed me to go on board and ask at the main desk.

My son and I boarded and spoke with Lourdes **. She also tried to call Customer Relations and also could not get through. However, she told both my son and me that in 20 years, she has never seen NCL not give a credit for re-booking. After trying to find an NCL representative for over two hours and then finally hearing Ms. **'s comment and having heard nothing to the contrary, I assumed a reputable company like NCL would surely allow us to rebook our family cruise for another time. It was very important to us to spend our family Christmas together. NCL removed our luggage and left us alone at the port on Christmas Eve to fend for ourselves and salvage our family vacation.

The three women stayed with the luggage at the port while my sons left to find a rental car. Although NCL's Customer Relations and Service department was closed on the 24th, we were fortunate the rental car agency as well as the customer service desk at the hotel were open on the 24th. With no reservations or any plans to stay in Florida, we were very fortunate indeed that many customer services were available the Christmas Eve, Christmas day and the day after Christmas. I still find it very difficult to understand why no one from NCL was available.

Finally, on December 27th around 1:00, after being transferred several times, I finally got through to Guest Relations. I was shocked when Janay ** told me that NCL would not credit or rebook our cruise. I requested to speak to her superior and she refused to transfer me. She said I could try to go to the NCL website and email a letter. My son also contacted Marie **, the Epic Coordinator. She also suggested I send a letter through the NCL website and fax it to **. Not once on December 24th did any NCL representative or contracted port employee ever suggest that we could possibly forfeit the complete fare nor was it ever suggested that NCL would not let us rebook. I never considered this could be NCL's policy. If this was NCL's standard policy, we should have been told and it should have been included in the Dear Valued Guest form letter. But it was not and there was no one to speak to.

Not only are you asking us to forfeit our cruise fare but we have also incurred huge expenses attempting to salvage our family's Christmas vacation at the last minute. We scrambled to make arrangements for Christmas Eve and Christmas day and paid top dollar for last minute hotel accommodations. The tremendous stress involved is exactly what we hoped to avoid by taking a cruise with NCL. Had we chosen a hotel or resort vacation instead of a cruise, we would not have been forced to forfeit the whole cost of the vacation for an error of this sort. The hotels always have a representative to speak to even on Christmas and at most, we would have lost a night's worth of lodging. With a re-booking policy as described by Janay **, a cruise is just too risky to ever consider again.

At our last extended family reunion, we discussed taking a cruise to Alaska for my 60th birthday and our next family reunion in 2013. Sadly, if no re-booking truly is your policy, I would have to advise against it. I feel I would also have to warn my friends, family and co-workers of the risk of booking a cruise with NCL. I know all my family, friends, hospital staff and co-workers are eager to here about my family's Christmas cruise. I had hope to tell them how wonderful our Epic cruise was or how understanding and helpful NCL was in light of our situation. However, I feel I must instead warn them about the lack of customer service, disregard for guests and NCL's refund policy. I would like to believe and I told my family that because it was Christmas week, we were unable to speak to an NCL representative who could authorize our re-booking and that everything will work out in the end.

My hope is that I can tell my friends, family and co-workers how helpful NCL was in re-booking our cruise. For the next few days, I will reserve my judgment and hope for your understanding. I again attempted to contact your Guest Relations today 1/2/2012 and the recording stated that you are still out of the office for the holidays. Curiously, the reservations department is available everyday including Christmas and New Years.

Beware of insurance. We have taken 19 NCL cruises. I bought the insurance like a sap. Here is the kicker and they don't even try to tell you this: You think you buy the insurance when you buy the cruise, but you really don't. The insurance doesn't really happen until your final payment. If anything medical happens between when you though you bought the insurance and the final payment, you are completely out of luck. I was in 35 days of radiation during the cruise, I had to cancel. They denied my claim because it was a "pre-existing condition" because it happened between when I thought I bought the insurance and when it actually kicked in.

Norwegian owns their own insurance company and they will deny your claim.

I was on board NCL Dawn for their cruise leaving Miami on November 19, 2010. I was 5 weeks pregnant. On November 18th I noticed I was having very minimal vaginal spotting. I went to the Emergency Room in Miami the night before we sailed to make sure everything was good. The doctor examined me, ran blood tests and did an ultrasound. I was released for fit to travel and my pregnancy at that time was normal. They told me I could go on my cruise but just to take it easy.

On November 21, 2010, at around 10 am, I went to the on board clinic due to more vaginal bleeding. The on board physician examined and confirmed the bleeding. I was admitted and kept in the clinic until our next port. The doctor on board was to call the fleet physician for NCL to find out whether I should be kept on board until the next port or whether I should be removed from the ship immediately. After a few hours the doctor came back to us and told me that I would be kept on board until we got to Samana. I was kept on strict bed rest in the clinic.

I was told that I would be taken to a hospital once in Samana to receive treatment and get an ultrasound. I asked about the hospital and I was told that it was a new hospital built there; it was built because of the cruise ships. We were scared about going to a hospital in this town. I was told this by the nurse who took care of me. I was a little nervous but confident because it was a hospital and physician that NCL had arranged, so we assumed that it had to be legitimate. While on bed rest I contacted my health insurance back in the states to let them know what was going on. They opened a case and advised me that if it was an outpatient procedure I would pay for it upfront and I would get reimbursed. If I had to stay overnight, then they would work with the hospital to arrange billing.

On November 22, 2010 we arrived into Samana, Dominican Republic around noon. My husband and I were the first ones off the ship. We were taken on a boat ashore where we were received by the ambulance and a local physician. I thought I was being taken to a hospital. We arrived to what look like a two story home. The gynecologist that was in the ambulance told me that everything would be okay. The gynecologist did a vaginal ultrasound and confirmed a miscarriage. He said he could see the remains of my pregnancy. We were taken into another office to meet another doctor. He was the owner of the clinic. I noticed in his office an obstetrics book.

We felt uneasy and made us think if they were reading up on OBGYN before I got there. Neither of these two people spoke English. I am fluent in Spanish. He explained to me that he would do some type of clean up to removed any remaining pregnancy and I should be back on the ship by the time it departed. He said it was a simple procedure. He explained that I would be under general anesthesia. We asked about payment and at that point he said that he already was in contact with someone in the states on insurance. If I would have to pay this would be about $1500.00, but he believes that he can work with my insurance so I would not have to pay anything upfront.

It was all cash. I did not see anywhere that they would take credit cards. He asked me for my insurance card and both passports. I was taken to one of the rooms upstairs. We could see the ship from our window. The nurse started an IV on me and took some blood from me. At this point the doctor (owner of the clinic) came back. He was on his cell and needed my Social Security Number. I asked them why and he said his agent back in the states needed it to process everything.

A different lady came in and she said she was the anesthesiologist. I was asked health questions and explained to me that the procedure was simple and I would be sleeping for around 15 minutes or so. I was walked into a room that had a sign that said "Sala de Operaciones/Sala de Partos" (Operating Room/Delivery Room). I walked in and this room, which looked like an abortion clinic. I laid on a stretcher and was asked to put my two legs up. There was a trashcan under my bottom. Nothing seemed sterilized and I saw what look like a bottle of bleach in the corner. The lady anesthesiologist and gynecologist were in there. I had no vital signs monitored, no oxygen, nothing seemed sterilized. They put in my IV a yellow substance and she told me it was the medicine that would make me go to sleep.

After that I remember tears coming out of my eyes. I was frightened then waking up very disoriented. I had again no oxygen, nothing monitoring my vital signs. Nobody spoke English to explain to my husband what was going on. My husband was very scared because I was so disoriented that he thought something had gone wrong. Nobody could explain to him what was going on because of the language barrier. When I finally came to it the doctor said that I had an infection and I had to stay overnight to receive intravenous antibiotics to treat the infection. This was around 2:30 pm. I was told that my husband had to return to the ship to let them know what was going on and to arrange everything.

My other two children and grandparents were still on board. The ambulance driver, gynecologist and the other doctor took my husband back to the pier in his personal vehicle. Once on the pier the local NCL agent told Robert to tell the ship that there should not be any more communication between him and the ship. He told my husband the next day we would need to get to Santo Domingo in order to fly out. This was the first and only time we heard from this agent until late next day. The agent never gave us his name or phone number. We did not know how to contact him unless we were at the pier. He should have given us a business card or something.

My husband went back to the ship and explained what was going on. As he was packing somebody from the desk called and asked who would be taken care of our children's charges. My children were to stay with my in-laws. We had just lost a pregnancy; the last thing on his mind was the charges on the ship.

I was left in the clinic and I was very frightened alone. Nobody from NCL was there with us. My husband was not with me. He had my purse and passport and all our money. There were no phones in the rooms nor a way to contact the nurse. I was very relieved to see my husband return safe. After seeing everything and discussing we were very scared to spend the night there—there was no type of security and the doctors were gone. We wanted to get somewhere civilized to make sure I was okay. We did not want to spend the night there and advised the nurse that we would be leaving to Santo Domingo where I have family. I did not trust their care nor opinion. I wanted to go to a real hospital and more legitimate gynecologist with credentials. She said she was calling the doctor. While waiting I asked for a sanitary pad.

They said they did not have any that the doctor went to buy some. I was bleeding all over the bed. I decided to shower to get ready to leave. I went in the bathroom and saw a used bar soap. I asked the nurse for a new soap. She said that they did not have any and that one is fine. I washed off the top. I turn the shower on and to my surprise it was a very little stream of cold water. Took the cold shower. I had to get cleaned up. I was feeling better, no pain and ready to go.

While we're waiting for the doctor we saw from our window the ship sailing away. We were so sad to see it leave without us. I was given a second dose of antibiotics in my IV. A couple of hours later the two doctors return with the sanitary pads and to speak to me. He said that I should not leave because in order for the insurance to pay him I needed to be there as inpatient. I told him that I was leaving and that he can write down that I stayed overnight. He did another ultrasound, this time it was not a vaginal one. He gave me all my paper work, including my blood results. Everything was in Spanish. At around 7 pm we left to go to the capital. As we were walking out of the so-called hospital, I saw one of the nurses in the living room couch kissing and hugging with her boyfriend while at work, not professional at all.

We were so ready to leave by then. We made it to Santo Domingo to my grandmother's home. We spent the night there. We wanted to make sure I was healthy and be seen by a normal hospital. We were so nervous at what they might have done to me. We took $1500.00 with us in cash and our passports and credit cards. I don't even know what could have happened if we didn't have cash or I was able to speak Spanish. This could have gone a lot worse, being so lost in this third world area not able to speak the language and this place was not a safe one at all.

On November 23, 2010 I saw a very respected/reputable gynecologist in Santo Domingo, doctor Tamara **. She did an ultrasound and examined me and advised me that everything looked normal. There are no signs of infection and that at a miscarriage of 5 weeks, there was no reason to do that clean up. She gave me a note fit to travel. She gave me a prescription of antibiotics and painkillers. I picked them up at a pharmacy and spent $80.00.

We contacted the 800 number to NCL. The local agent never gave me his phone number so we could not call him for him to help us. I remember asking him for his number in Samana and he did not give it to us. NCL advised us that we needed a doctor's note. They told us that on November 23 the ship would be in St. John. My husband was on hold for about 30 minutes while NCL contacted the ship. Keep in mind that this was international calls. We finally got the confirmation and we would be boarding in St. Johns.

The Samana physician called me to follow up and I told him that I had seen a local gynecologist and told him her findings and how upset I was on what he did and not be able to get on the ship again. An hour later the local agent finally calls me (the doctor must have spoken to him). I told him what happened and how disappointed I was for him just leaving us there with no translator for my husband in that place. So, now I know he had my phone number.

I finally was able to get to the airport in Santo Domingo. I bought two one-way tickets to St. John via San Juan and St. Thomas. This cost us $900.00. We finally get to St. John and to our dismay we were in the wrong island. It was St. John Antigua and not St. Johns USVI. We boarded the ferry back to St. Thomas and back to the airport to catch a 1:30 pm flight to Antigua that was to land at 3:20 pm. This cost us $380.00. Finally we landed in Antigua. We paid a taxi $20 to rush us to the ship because we did not want to miss boarding; we got to the ship around 4:15 pm. The ship left at 5:00 pm.

This experience has been horrible. I am scared for my health. When I return to the US I need to be examined by my gynecologist and get blood tests for HIV, hepatitis, etc. I am so scared that I may have contracted something in Samana from this clinic. I am also scared because now these people have my Social Security Number and home address. This is completely unacceptable. We really believe we were in good hands as NCL gave me no choice other than to go disembark and go to this clinic.

We were left there like dogs and at the mercy of this third world country. The ship never followed up to ensure we were safe and doing good. I cannot imagine how this would have ended up if I did not speak Spanish. Fortunately we had our credit cards with a high credit limit and we had $1500 cash on us. If we didn't have that money who knows how we would have paid for the taxis, ferries, food, and medicines. This has been an emotional rollercoaster for me and my family. My main problem with this entire experience is the agent in Samana and corporate NCL. They should be better prepared for medical emergencies in Samana. The agent was never with us at the hospital. He remained on the pier. He only followed up with us after he knew we were upset with the arrangements. When we contacted NCL by phone they refused to accept responsibility for anything and were not helpful at all except to email the ship when we would be meeting up with them.

We got back on the ship in Antigua and told them what had happened. They were apologetic and asked me to email them what had happened with receipts of my expenses. This experience has caused a lot of pain and nervousness. I am very sad and scared on having had this unnecessary procedure done in this country. This ship did not give me another choice; they made us get off the ship. I never heard back anything from NCL.

In May of 2011 I was on NCL for a 7-day cruise from New Orleans. About the third day in I slipped and fell by the hot tubs. Both of my knees were injured and I requested to see the doctor; however, they refused to let me seek medical attention. I then asked guest services and they said that the doctor won't see me. I even went to the doctor's office and they still refused to see me. I contacted the cruise line and they said to send them a letter and they would review it.

After two months of not hearing anything I called, they said they didn't know what I was talking about and to send another letter. After sending the second letter I called again and they still don't know what I am talking about. This cruise line is worthless. They should not be allowed to get away with this. I have to walk with a cane and I am in constant pain. I needed medical help when it happened and it was refused. I can't find an attorney to help me. I don't have the money or resources to get the medical attention that I need. Now I am ** and in pain.

I purchased my cruise online on the NCL website on 2/11/11 and I paid for my cruise in full ($5,340.48 total). After I purchased my cruise, I contacted a travel professional at 1-800-327-7030 and asked if I purchased the correct cruise for Nickelodeon. She informed me that yes I did, and then I asked what I should do next. She said I didn't need to do anything and that I will receive a packet a couple of months before my cruise.

I received another email on 10/3/11 regarding my cruise docs. When I opened the documents on the NCL website, I printed them off and contacted the travel department again to confirm that we were on the Nickelodeon cruise and to make sure I had all the correct travel documentation. Over the next few weeks, I would receive emails regarding dining, excursions, etc. I had one email come through that told me about items I could purchase before my cruise that could be in my room before we arrive. One item I was going to purchase was a Sponge Bob package for my son. Once I saw that, I was reassured that we were going to have a great time on the Nickelodeon cruise.

On 12/4/11, we arrived on the ship to find passengers that were senior citizens and no Sponge Bob or Nickelodeon. I asked the women at the front desk if this was the Nickelodeon cruise and all she said was no. I told her we were on the wrong cruise and she said that we weren't and handed me my room information. She then said she would file a complaint on my behalf. I decided to go with it since we were already there and I thought I would hear from someone. But I never did! I sent an email while I was on the ship to Norwegian Cruise Line (copy of the email is below)

"I purchased my cruise in February 2011, Nickelodeon Cruise ? I was put on a different cruise...very upset. I purchased my cruise back in February 2011 and I paid for my cruise in full. I called and confirmed that I booked the correct cruise and I spoke to someone 2 months prior to my cruise and was confirmed again for the Nickelodeon cruise. Even when I went on to my itinerary I was going to purchase a Sponge Bob package (bedding, back pack, etc.) for my son. He was very disappointed to find out that we were on a cruise with 90% of the people being over 75 years old! Not only was he disappointed but so was I, and the rest of my family.

I spoke to the women at the front desk and explained the mix up and told her we were on the wrong boat and that I had booked the Nickelodeon cruise, she told me she will log my complaint and that was it. We have spent most of our time in the cabin as there is nothing for children to do except swim or go to the arcade. I would like my money back asap (minus the airfare, of course)!! This was a very disappointing vacation for my whole family. I will be back home tomorrow 12/11/11 and I hope to hear from someone in regards to my refund. If I do not hear from someone within 5 days I will contact the Better Business Bureau and my attorney."

I spoke to Customer Service on 12/12/11. I was informed that she would file a claim and that I needed to submit my complaint on the NCL website, under contacts and then guest relations. I was told to click on the Contact Us link and fill in the form on that site to file my complaint. She said I would hear back from someone in 7 business days.

Never again will I use Norweigan. The food was terrible. The entertainment was even worse, and your staff (with the exception of our cabin boy) wasn't very friendly at all. I had gone on three cruises with Royal Caribbean and had a great experience each time, but the dates I needed weren't available with them so I chose you. Believe me, I'll never do it again. I spent a lot of money. Had myself, my husband, and two grandchildren and really looked forward to them having a memorable time. Thanks for ruining it for us.

Right after my foot accident on Monday, June 13, 2011, and immediately after visiting my primary doctors, Dr. Lorenzo ** and podiatrist Dr. Juliette **, I called NCL Cruise Lines on 06/13/11 to cancel my seven days cruise from Barcelona, Spain, aboard the Epic, to avoid a potential surgery, while overseas. Three NCLs employees instructed me to call my travel agency. I called Cristina ** at Express Travel Agency who was the person in charge of the traveling group, to cancel my reservation. Cristina, the agency owner, did not return any of our calls. My wife, Tania **, called, and left four messages for her. We finally received a response from Mr. Alfredo **, who told me that people go to Europe with broken legs and crouches.

I listened to his nonsense that conflicted with my doctors' advice, while being in terrible pain, with a cast on my right leg up to my knee, because of a traumatized Achilles tendon. On Tuesday, 6/14/11, we faxed my doctors' letter to the agency, to deal with his nonsense, but we never received a response. I made it clear to the agency that I needed to either cancel, or postpone our cruise on Sunday, 6/26/11, because of my doctors' advice. I waited for a response for about eight days, then I called the travel agency, and NCL, and both told me that they could do nothing for me. Once the group returned from the trip, one of them told me that our cabin #9051 had been resold. We had paid Express Travel Agency $2,037.44 for that same cabin. I want a full refund of $2,037.44, because the cabin asigned to me was resold.

I planned a cruise with another party and I submitted all my personal information online, including passport and I received confirmation, e-tickets, reservation number, other party and agent decided to unbook my reservation. NCL will not speak to me and will not tell me what happened to my personal information, my passport information is out there Is this real security? How do I know someone else is not using my identity?

My husband (disabled) and I arrived in Miami on November 14 to board for our first and what will now be our last cruise.

I had purchased round trip bus transport tickets. When we arrived the bus, there was no lift on the bus. The bus driver and I managed to get my husband up those huge stairs and into the bus. When we arrived at the port, there was no wheelchair. I had requested a wheelchair when booking the cruise. The bus driver stated that he called for a wheelchair, but normally you have to walk up the walkway to customs and then request a wheelchair. However, the driver called for assistance since it was apparent that we were struggling. This was not stated when I asked for wheel chair assistance.

Once we arrived to our room, I realized that someone should have instructed me to wait to book the cruise for a disability room. The door would not stay open and continually slammed on my back when trying to assist my husband in and out of the room. I rented a scooter for him and this was difficult to progress anywhere because of space issues.

There are no designated sitting areas for the disabled in any of the restaurants. Your free styling is a dismal failure. I had to have my husband wait in the hall, while I looked for a table that he could maneuver to with the scooter. There were several occasions that we headed to another restaurant to find seating that was comfortably accessible. When I say accessible, I mean not in the back row where I would have to meander for 20 minutes.

There are no marked elevators for handicapped. Tried several times to get to either bingo or drawings or even breakfast, arrived at the elevator and had to wait for at least 40 minutes for an elevator where there was room for the scooter. People would just close the door if there was no room for the scooter. Frustration set in many times and I would just go back to the room. We were really beginning to realize we had made a mistake by choosing this cruise.

The scooter could not make it over the planked door to get outside for some fresh air and exercise.

I checked three (3) times with the service desk to assure that a wheelchair was going to be available for my husband at 9:00 am. I expected someone to come and get him. The service person called, and I finally called myself. Now, they tell me that I need to move to deck 6 to get a wheel chair. Oh my God! How the ** was I to manage this? Well we arrived at deck 6 and my husband could not go any further. I ran to the restaurant down the hall and dragged a red chair for him to sit on. Let me tell you that the cruise director witnessed this entire scene and my frustration, only to disappear somewhere. Finally, someone brought a wheelchair and we started to disembark.

Arrived at customs and the NCL staff person did not have a visa so he could not help us any further. Panic has now set in. I have a disabled person, a back pack, a bag and two pieces of luggage. The customs person got us to the curb to the cab station. Again, the customs persons had to go back, it was pouring rain and I begged him to please help me find a bench for my husband to sit while I arranged some type of transportation.

This was ** on earth. There is no disability area for travelers. I was in line, and then perhaps thought that there was some type of disability area that I should have been in. I stepped out of line in the pouring rain, now drenched, and asked the person if there was a disability area because my husband needs assistance. He told me that I had to get back in line again and wait. I asked him if he has heard of the American Disabilities Act and he told me that he could care less as he worked for the county. I asked him and another person there for their name and they would not give it to me. The wheelchair accessible cab was let go because he did not see me and I had to wait again.

Finally the cab arrived, and we left. I have to admit I lost my temper and cussed him out.

This was a really bad cruise. My husband and I took two of our grandchildren on the Norwegian Sea. It has been several years that I have been trying to get some results from them, to no avail. Letters, emails and fax. When we arrived on the ship, both rooms were terribly encased in a sewer smell. Also, the sewer water filled the shower stall. When we complained to the desk, we were told that nothing could be done until the next day. This was definitely a health hazard. We had to stay out of the room as much as possible. We found out later that the ship was to be retired in two weeks, so they were trying to get out of it whatever they could, then sold to the orient. We have had no replies from them whatsoever. We wanted some kind of credit towards a future cruise. They have ignored every request.

Norwegian's leadership has little control or knowledge of what is going on out on those seas. I received bad and rude service in the dining room. I complained and wanted my $12 per day tips reduced. The ship supervisor refused. I requested 3 times to talk to the hotel director, who refused to meet and discuss the problem. I asked various staff to explain the chain of command. The supervisor refused to give me the complaint number in Miami. End result: when the hotel director found out I was asked about chain of command, he called my roommate down to office and told him that if I continued, he would leave me at the next port. After I got off the ship, I called Miami complaint line for resolution. They didn't even want to hear the compliant. I've been on about 15 cruises and 3 were with this company, but it will be my last. I warn you, don't ever do business with Norwegian Cruise Lines.

I am launching a formal complaint about Norwegian Cruise Lines. I have waited awhile because I thought the issue was a fluke. But after reading other complaints, I realize this was no fluke. On Dec. 4, 2010, we embarked on a cruise to St. Maarten. There was an engine problem and we did not go to St. Maarten. Instead, we went to NCL's private island (which was under construction) and they were not ready for us. I realize now that The Norwegian Dawn is in a constant state of disrepair as this was not the only cruise in the last year that had problems on that particular ship. I complained to the captain, called, and wrote them letters and emails. They refused to refund any money to us. I believe they had and still have good reason to believe that this ship might not make its advertised destinations. Therefore, they are knowingly and falsely advertising destinations they probably can't make.

I am mostly complaining now about the lack of customer responsive/service. I have sent a letter 3 times (each time they claim they haven't received it even after I called to confirm last time)! My children went on a cruise with their great grandmother in August 2011 on board the Norwegian Star. I called several times about games, ages and activities available as well as fees for extras such as soda bracelets. Never was I told that my barely 9-year old would have charging abilities if not requested otherwise!

I booked a cruise with NCL on the Sky from October 17, 2011 through October 21, 2011. I explained to the sales representative that I was a Macy's American Express Card Holder. Macy's had recently sent a promotional offer for booking cruises, but I wanted to see if NCL could beat the offer; NCL price on the cruise was cheaper. I explained that Macy's was also offering up to 300 dollars on board credit. The sales representative assured me that when booking with NCL I would receive on board credits.

Upon reviewing my itinerary, I discovered that there was no travel insurance or on-board credit. I immediately began calling NCL. The first time, I was advised to bring the promotion from Macy's and resolve it upon check in. I was assured that I would receive a telephone call back regarding the insurance. I know I clearly stated that I wanted the insurance because I am currently under doctor's care for Breast Cancer and my current prognosis is not good. I am schedule to have surgery on October 25, 2011 and this was a vacation plan to help me relax prior to the surgery. As it turns out, Delta Airlines was unable to get me to Fort Lauderdale to board the cruise.

Delta had refunded my money for the airfare. However, NCL is not willing to rebook the cruise because they say that they have no record of any communication. Fortunately, all communications were made with my cellular number and I can provide documentation of the back and forth telephone calls prior to the cruise date. Once the cruise is book, why would I have reason to have multiple communications with the company if there were no concerns? The vacations that was planned to help me not only relax for my upcoming surgery, I was not able to make. Due to my medical condition this could have possibly been my last vacation in life.

I would have never made a reservation without travel protection considering that I was under doctor's care as totally disabled. In addition I would never have booked a cruise to save $60 on the cruise and not receive any on board credits. I would have paid the $60 more and received $150 as on board credits. I understand policies and procedures. I also understand the ability that staff makes human errors. It is reasonable that a person with a disability and a terminal medical condition, combined with telephone records showing telephone calls back and forth to a company, legitimately did book the cruise with travel protection as well as on board credits.

First and foremost, my love for cruising has somewhat been diminished by my last cruise experienced on September 11, 2011 on the Norweigan Gem booked for Bermuda but sailed to Nassau in the Bahamas and Cape Canaveral. Although we did not go to Bermuda, with an optimistic attitude. We were determined to still have a good time in Florida and Nassau. This was our second cruise on NCL and truthfully we had no complaints at all until illness fell upon us.

On September 13th, my sister was in your medical center on the ship. She was diagnosed with pneumonia. The care she received on your ship was very attentive and caring. Catalina **, your guest services assistant manager, in a time of crisis, helped us feel quite secure and cared for. We were taken off the cruise ship and went to Doctors Hospital. A charge of $2700.00 was put on her credit card for care received in the ship's medical facility. This was quite a bit of money for us and for the fact that we did not know what was ahead of us, we were left with hardly any money. I only wish we were billed for that amount and just a little more consideration was given to us. It is very scary to be in a foreign place with little or no money and zero options.

We were taken, by ambulance, to Doctors Hospital in the Bahamas. Our treatment was abominable and almost inhumane. We had to put up a $1500.00 deposit before anyone would even look at us. We did get that deposit from my employer in the USA. I was by her side at all times and attest to the fact that no care was given to her. She was trembling from a fever of 103, which was finally taken after approximately 5 hours. An aspirin was given. She is a diabetic. And after those 5 hours, she may have been given a test for a reading. No insulin was given. The doctor at this hospital, who did not even touch her, nor would he even look at us, gave her no treatment. It appeared to me that there was so much contempt for us and he supposedly was to treat my sister. That was quite unnerving.

He told me my sister was in grave condition and would have to stay at the hospital for at least 2-3 days at a cost of $2,000 a day. We did not have that money. We had no options but to be transferred to Princess Margaret's hospital. The nightmare of that hospital still exists in my head. We were separated, forbidden to be together, and treated with such coldness by some. The doctor who treated her was very compassionate though. Some people in that hospital were very nasty and that was so terrible for us. After several hours, and after being told she was in grave condition by Doctors Hospital, my sister was released with a prescription, which could not be filled at the time of release because the pharmacy was closed. Her white blood count was coming down and she was given extra doses of antibiotics and fever reducers so we could leave the hospital. I question how grave was her condition at the Doctors Hospital. Why not send someone to the public hospital first? Doctors Hospital was a disgrace. Medical treatment was not given and smugness remains in my mind from their treatment.

I was given Mr. Alfred ** phone number, the liaison from the ship and the embassy, who guided us through the rest of our nightmare. He picked us up at the hospital. He secured a safe hotel for us, directed us what to do, and picked us up at the hotel, with the ship's consent. He drove us to the airport. We almost kissed the ground in New York upon arrival.

We cruised on the Dawn twice this summer. Our room steward on the first trip was excellent (his name was Mickey).

On our second trip, there was a steward that should not have been employed in that way. Coffee packets were sometimes omitted, ice had to be asked for, one day our room was not made up (and I checked the outside sign to make sure the "do not disturb" sign was not showing).

There was no feedback card. We were told that we would receive a review form via e-mail. No such luck.

My family went on a 7-day cruise to the Bahamas on the Norwegian Jewel last Aug 20 to 27. We never got a chance to go to the Bahamas due to Hurricane Irene. Also, we did not receive on board credit, nor did we get to go to another island. So we stayed out to the sea for three days before returning home. We also had to endure a nasty garbage smell from those on board.

I contacted Norwegian but got nothing in return. I cruised with 5 people and to pay over $5000 for a trip, just to stay on a ship I should have received something to compensate our discomfort. I have asthma, and my daughter and I both get motion sickness. And to smell that odor for those long days made things very unbearable.

I just returned from first and last cruise on Norwegian Cruise. I sat in our room for 4 hours, waiting and enduring the staff to open/drill our safe. It is not a way to spend evening. The staff at main desk was hard to hear due to loud noise/ "music" and language interpretation. The staff was rude and condescending. I almost had a diabetic coma from 4-hour delay.

I am writing this letter to make a formal complaint against Norwegian Cruise Line. I was on vacation last 8/12 - 8/19 on the Norwegian Dawn. I have many complaints as to why this trip was not up to satisfactory standards for me and for the rest of the nine passengers that were with us.

On 8/17, we attended the white party and there were many young adults (under age 21) drinking, etc. During this whole trip, we witnessed a lot of alcohol consumed by the young adults and there was a lot of obnoxiousness. After the white party, I went with three of my friends to the Blue Lagoon to eat. We were sitting next to a table that we had a normal conversation with. After two of my friends left, I was there with one of my friends talking about fries and mayo. Suddenly, a young male turned around and yelled at me saying that I couldn't say the word "fat." He was wearing a toga around his head, I am not 100% of the shirt, and he was there with three other males, and one female. We got into an argument about what I could say, then, they all started yelling profanities telling me to ** myself, go back to China, gook, chink, etc.

When I finally got up and left, they cheered and I went to get security. At this point, I feel that I was being harassed and I felt very uncomfortable. Two security agents came to speak with me at the Java Cafe. I do not have names, one was of Indian decent and the female was of Asian decent. They asked me to point the table out, which I did. But they did not do anything. They said that they would file a report and someone would contact me the next day, 8/18.

The following day came and went and I was not contacted by anyone from security. As the night moved on, all ten of us got dressed up to attend Le Bistro dinner for our last night. I decided to forget about the night before as I didn't want it to ruin the last night of my vacation. After dinner, the adults attended the farewell party. As I was sitting alone at a table waiting for my friends to join, the two security guards came in and I asked them why I didn't hear from anyone. I also said that the kids from the night before were right in front of me at the bar and were pretty drunk. They looked at them and left, without saying a word. My friends joined a little bit later. We had some drinks and hung out.

The four kids that were with us ages 10-16 came to get me because they were still up and hungry. I advised them to go to the Blue Lagoon and I would be there in 10 minutes and we all planned to go eat. At approximately 1:50 a.m., I met the three kids and sat at a table. Someone asked me something about the prior night from the table behind us. The male in aqua shirt and gold chain called me trash, started yelling and calling me names. My son told him to leave me alone, and the boy proceeded to tell my son that he was going blast him in the mouth and would knock him out. He also said to the four kids that were with me that he would throw them all overboard.

At this point, there was yelling through the whole restaurant. My friend showed up (who is the father of the three girls I was with) and he started yelling at everyone. Also, another father of a 15-year old female came up to the restaurant. He was very upset with the young males because they were buying his 15-year old daughter alcohol and getting her intoxicated. The security approached, walked one of the males out and told him that he could not come back. He was wearing a purplish colored plaid shirt with a backpack that said Ethan. They escorted him to the entrance.

Eventually, more teens approached and they were yelling profanities to me. They were insulting my race and nationality, which is considered as a hate crime. Then, everyone was kicked out and one of the waitresses asked me if I was okay and offered me water. As I was sitting at one of the tables alone and crying, my friends came back and they helped me overcome my anxiety and my heightened emotions.

We went to the reception desk and asked for the director of security. Michelle advised us that we could not speak to him until 5:00 a.m. but we insisted that she gets us security. As we were waiting for Tom **, I went to use the rest room. The ladies room was located outside the Spinnaker lounge. I was the only one there, and Gustavo, the cleaning staff. He was in the hall by the mens room and I said that I needed to use the ladies room. He said okay and that he needed to remove something. I said okay and I will only be one second.

As I locked the door to the ladies stall, I heard the door open and I heard a male voice. It sounded like he was cleaning. It was just me and the male cleaning staff. He left the bathroom before I did and as I was finished, I saw him in the hall and asked him if he thought it was appropriate to be in the ladies room while I was in there. He laughed and walked away. When I was approaching reception, I saw him walked out the door and I asked for his name. I then asked for security because I was extremely upset. The deck supervisor came out but did nothing along with the two security guards.

Again, I was harassed, this time, by a staff member. Tom finally came to meet us and took us in the back office. Tom met with me, my son Cory, friend Ken **, and another friend Jessica **. He took all of our statements and assured me that he was going to pull surveillance and attempt to find out who all these people were. He assured me that he would take care of this matter as soon as possible.

We also spoke to him about a few other issues. Ken ** is an honorable veteran who served our country in Iraq and raised three daughters on his own. One night, he suffered from a panic attack due to PTSD, got up and slept in the hallway. No one in his room noticed because everyone was sleeping. After approximately three hours, Jessica noticed that he was not in the room and went to look for him. As she opened the door, she saw him sleeping in the hallway. I am not sure how staff members or cameras did not see this, and had it reported. What if he was dead? Or had a seizure? Overall, I can speak for my party of 10 that none of us felt safe on this trip.

As we ended things with Tom, I went back to my room extremely emotional and upset. I had my heels in my hand. I was on the 5th floor and I proceeded to step on a broken glass in the middle of the hallway (where I do have pictures). I called security and I was immediately taken to the medic. They cleaned my wound and had it bandaged. It is now approaching 5 - 6:00 a.m. and we are due to get off the boat by 8:00 a.m. I received a voice mail from Tom stating that he located the kid in the aqua and would be making an official report that would probably take him a few days. I thanked him and he instructed me to contact the corporate offices in Miami.

When I returned home, my travel agent contacted me asking about my trip. I gave him the background on the incidents and he was not pleased. He contacted his NCL representative to advise her of the situation. I contacted the corporate offices and the customer relations today 8/23 by phone and spoke to an Armin. I was advised to send my formal complaint in writing and fax because this will initiate customer relations to look for the report from Tom ** and someone would be contacting me afterwards.

This is my second time cruising with NCL; the first cruise was the Dream in 2008. It was one of the best trips I ever went on. The staff was amazing, the food was amazing, and our room service attendants were, by far, superb. I decided to book this trip again, and we got a group of 10 to go, and a group of 6 to attend this week 8/19 - 8/26. I feel very ashamed to say that this has been a very bad experience. I will not travel with NCL again, nor my family guests or anyone I speak with.

The simple fact is that I saved for this trip. I was looking forward to this vacation for a year and a half and it was ruined on many levels. I was harassed mentally, sexually and emotionally. I was treated very unfairly and I think that something needs to be done. I have contacted an attorney and was advised to give my complaint formally and to allow you ten business days to respond to me. I would also like a report from Tom ** and the status of the NCL employees. I, as the customer, deserve the right to know the names of each individual who threatened me and my family.

The way Norwegian Cruise Line handled travelers who, like us, were in this situation.

We had a trip planned to Bermuda for Sunday, 28 whereby we were leaving from Miami via American Airline departing at 6:00am and taking the cruise in New York at 4:00pm. Due to Hurricane Irene, we tried to change the plans because the airline had canceled flights. We did not have any problem with American Airlines, they were very kind and sympathetic trying to change our fly (we were 4 people) for Monday arriving in N.Y. at 6:00pm, but that was not convenient to us since the cruise was changed from Sunday, August 28 to Monday, 29 departing at 4:00pm.

We spoke with Norwegian Cruise Line and although we explained our situation, they totally refused to change to another date. The response was to claim it to the Insurance Company. We have insurance, thank God, but what is going to happen to all the persons who do not? We didn't want a refund, just to give us the option to go on another date. While insurance is paid by us (they only cover 75 percent of the cost), Norwegian will get the credit, forcing us to travel with them. Norwegian Cruise Line showed us how nasty they can be. His lack of professionalism and how little they care about their customers; refusing, in a case like this, be more flexible.

They did not try to help, they were so brazen that they told us to take a plane to the Bermuda and there get the cruise to our cost. We are paying a cruise of 7 days, not to go by plane. They also behaved very nasty with our travel agent. I will never recommend this company to anyone.

In January 2011, my husband booked an Alaskan Cruise through Norwegian Cruise Line directly over the phone. There was a promotion going on called Free Upgrades for Everyone. Since this was to celebrate our 25th wedding anniversary, we booked a mini-suite with a balcony room that was not upgradable, since we couldn't upgrade to a higher room.

Matthew **, the agent, told my husband we would receive an on-board credit of $250 and a small anniversary cake would be delivered to our room. Neither of which we received. We talked to the reception desk on the ship, the Pearl, and were told they'd check into it. They also said we would have to know the name of the agent we spoke with, so we paid for Internet service to find this information out, only to find out when we returned to give them the name of the agent that they were able to pull that information up. We didn't get a response until Thursday, which our cruise ended on the following Sunday.

The response we received was that we would have to handle this when we got back home. When we returned home, we sent in writing a request for the $250 credit we were promised, but not given. Dustin ** responded with a $300 on board credit for another cruise to be taken with a year. To which I responded that we have a handicapped daughter who can never be left alone and a father-in-law who also lives with us who can't be alone either. I explained we had to jump through hoops just to bring someone in to stay with them while we took this cruise. A cruise is not something we can just pick up and go on, much less afford. I requested a check for $250 be mailed to us. To which Dustin replied there was no on board credit due us, even though we were promised that over the phone by Matthew **. So he would be unable to issue us a check and extended the $300 on board credit for an additional year.

Unfortunately, we had a bad taste in our mouth from this cruise and do not ever plan to take another cruise with Norwegian again. When asked if the calls were recorded that they could listen to Matthew's calls with my husband to hear him say he gave us $250 and a cake, I was told calls are only kept for 30 days. We booked the cruise in January and took it in June.

So what's a person to do if a problem arises long after the 30 days? Never did we imagine we would not get what was promised to us. Mind you, we spent $4XXX.XX on the cruise itself, plus $1200 in on board expenses and excursions. I can't believe in order to keep a customer happy, Norwegian can't honor something their agent promised.

This was our first cruise and we had no idea what an on board credit was, let alone a dollar amount to attach to it. The other issue, which we have no proof of other than the coincidence of the timing, is, we reserved this cruise with a credit card we do not use for other things. A week after we booked the cruise, an attempt to use our credit card for a computer online game overseas was made. Our credit card company intercepted and the charge was not put through, but it seems fishy to us that since this was the only time we used that card, and it gets compromised. We did all of our transactions over the phone for this cruise.

I previously booked a trip with NCL and ended up having to cancel due to a death in the family. At that point, I lost my deposit per person (which was a $100 per person). I was told that if I re-booked with NCL, they would waive one of the fees and apply the remaining balance to a future reservation. I agreed to book a future reservation and then disaster strikes again. I got laid off. I was assured from two different agents that I would receive a full refund because I canceled before my final payment was due.

Not true! I was penalized another $100. Even after speaking with a supervisor (Paula **), NCL still would not refund me my money. I explained to her that even though I've spoken to several different agents, how is it that I receive different information each time? None of the agents were on the same page and the info that you receive from them is not consistent. I will NEVER travel with NCL and hope that people read this complaint before booking. My recommendation is whatever info that you're given from an agent, verify it for yourself. Definitely read the fine print. Do not trust the agent's info that was given!

Two weeks prior to sailing, I received an email stating that the boat needed repair and would not be making the stop in Juneau, Alaska, but instead staying in port a night. I called three separate times to get some help and was told that all they are offering was 1/7 the price of the cruise refunded in the form of an onboard credit which means, they lose nothing and I lose 1/3 of my Alaska ports and my positive feelings towards this trip. To me this is unacceptable. Plus, we have found out that our ship that needs repair is sailing for two weeks (two 7-day cruises) prior to our departure date. Our boat was selected because it was full. They did not want to impact the itinerary of the two cruises prior to ours or the one after because those ships were not full and changing their itinerary may have impacted further sales.

I asked if we could change to one of the other departure dates and was told no because it was too close to the sailing date. I also was told no refund was available for the same reason. This is their internal policy and something that they could have made an exception considering it was their fault. When I pointed out that I would not want to change my date had they not decided to take Juneau off the itinerary they said that it's not their fault that the ship needed the repair. Of course that's not entirely true. This same issue occurred back in July so they apparently have bad maintenance routines.

I have to go on the cruise or lose my $5,000.00. I had booked an extra day in Seattle prior to this news and now that's a waste of $300. I also bought hiking gear for my excursion that I no longer get to take. This means my seven-day Alaskan cruise is now a six-day cruise with two stops in Alaska, one in Canada and a day and a half in the port of Seattle.

As of now, I will lose approximately $500 if you don't include the cruise itself which we have to take. More importantly, my dream vacation is now a nightmare. I have to decide if I want to give these guys any more of my money when I'm on my forced cruise or refuse to eat at any of the fancy restaurants, play in the casino, or even go bowling. I'm not looking forward to this.

On May 29th to June5th, I went on a cruise with my wife and granddaughter, who is 22 years of age. I had been planning this cruise to Alaska for the last ten years and was very excited about seeing the beautiful scenery and animals that we were told about in the brochure and by the travel agent. Needless to say, we all were extremely disappointed. We flew to Seattle from Boston and arrived in plenty of time. Then we cruised for two and a half days, which were very cold and windy. The breakfasts were satisfactory, but the lunch and dinner on deck were inedible and boring; the same looking stuff everyday. We couldn't even tell what it was they were serving. Even my granddaughter, who will eat anything and give everything a try, could not tolerate the food.

We had to go to some of the restaurants which were a little better. For two and a half days, we saw nothing but water; no humpbacks, no dolphins, no seals, no bears, no nothing but sea gulls. The towns were small and inundated with jewelry stores which we were not interested in. We went on a couple of excursions that were a joke and expensive. We took a bus to see the small glacier, that was more interesting than seeing the so-called large glacier that wasn't very large. The casino was a joke and the card tables charged too much per hand. The comedy show and the jugglers were the best entertainment on board.

We saved and spent quite a bit of money for my dream vacation and it turned out to be a big flop. We would have spent much more if things were better. As far as Victoria, BC, we really didn't need to stop there; waste of time. Others on the trip were disappointed as well. The next time I decide to cruise, I will take a different cruise line and I will not recommend the Norwegian Lines to anyone.

I received two "robocalls" from them despite the fact that I am on the "do not call" list. One was from "private caller" at 11:18am PDT 12 Aug. 2011 and the other from "ALLTEL" 724-548-5864 at 01:08pm PDT 11 Aug. 2011.

Cassandra **, the NCL Cruise Consultant, first contacted us on January 25, 2011 about the cruise via email and then via telephone. We spoke of this cruise, another cruise, and issues with NCL in the past. We also spoke about all I had gone through in the past thirteen months at that time as this was a Celebratory Cruise, and never once did she mention the conflict with the insurance. Finally, I had stated that it sounded great; she asked for a credit card, and I provided it to her. I asked when would final payment be due, and she stated that we had just paid for the cruise in full. I explained at that point that my husband and I would have to confirm vacation availability with our employers, and if there was an issue, we would be cancelling. She said there would not be a problem, as long it was within 96 hours.

On April 6th, 2011, when my husband contacted Cassandra to inform her that things had gone terribly awry and that I was in need of emergency surgery; that he could not find the forms that were supposed to be with the welcome email she sent. She instructed him where to find them on the NCL website, but her main concern was she wanted us to re-book this cruise. Over and over for the next three days that was all she cared about. I was thinking, "What is she wrong with her?" I was in so much pain; trying to figure out which hospital to have this surgery at. I was wondering how to do it without pain medication, and if can they get the pain pump in time, so I will get some relief with this surgery. The last surgery I had no pain relief, and I was in so much pain. All she cares is re-booking!

On June 15th, with much dismay, I had a conversation with her. It was very revealing, as I stated to her all the above, and she said to me that she sent me the travel converge information. I told her that she did not. She said to me that I just put a deposit down, and I could have looked into the travel coverage information. I explained the above, and she "no", then "oh yeah". Then point blank I asked her, "Cassandra, you knew I had the surgery. Why didn't you explain the coverage because you sounded as though you knew they would deny. With your rush to rebook, and your comment about not using the insurance and that we should have just rebooked, you could have gotten us a better deal?" She stated that how was she to know that the surgery was going to be a problem. She asked why I didn't just re-book. I told her that was the last thing I was thinking about. She said she couldn't do anything and told me to call customer relations. Don't bother; that is the out they use because customer relations can do nothing.

It finally dawned on me. She absolutely knew about the preexisting clause. She knew I would have an issue when we called to cancel the Cruise. All she was trying to do was cover herself by trying to re-book this cruise, so none of this would come out. I never think the worse of anyone, and I have tried to think of every other possible scenario, but there is not one. Capital One will not allow us to to dispute this either.

I keep getting phone calls saying I've won a free cruise from Norwegian Cruise Lnes. I have never been on them, never inquired about a cruise, and have asked that I be removed from their list every time they called (at least 2-3 times a week). Sometimes a phone number shows up, sometimes caller ID says anonymous. I will never ever use them.

I would like to make several comments on our recent excursion/cruise with your company starting on May 17, 2011.

Several months before departure we received our plane tickets. I noticed that the time allotted between flights was only 40 minutes. I called our NCL cruise consultant Faith ** and questioned her about it. She assured us that 40 minutes was enough time to make the connecting flight. She said if we wanted to change flights that we could pay a $50 change fee each, plus the difference in a fare change. We declined on her assurance that we would make the connection.

The day before our departure, while checking in for our flights, and after paying the baggage fees, I noticed a posting from Alaska Airlines. It stated that all passengers going to Alaska from Seattle needed to be on board 40 minutes prior to departure instead of the normal 30 minutes. We would not make the connecting flight, especially if our first flight was delayed. I called Faith again. She assured us that we would make the connecting flight and that the department that schedules the flights knew that the connections would be made. Again, we trusted what Faith said.

Within 30 minutes from speaking with Faith, I received a call from Nancy with your Premier department. She told us that NCL could not guarantee our connection from Seattle to Anchorage. She wanted to book us on an earlier flight. So after three hours of phone conversations, rechecking in with the airline, it was finalized. I also had to call Premier Alaska Tours (in Anchorage) to change our arrival time for transfer to the hotel.While reviewing our eDocs from NCL, I noticed that the travel voucher from the hotel to the airport was missing. I called Faith and asked her about it. She told me that the department that handled that was closed. I would have to call them the next day. I told her we would be flying the next day.

She was getting impatient with me by the second. She kept saying that she did not understand what I was talking about with the travel vouchers. I even emailed her a copy for her to view while I was talking to her. She said she would try to call someone and get some answers. While waiting, I noticed that we did not have seat assignments for the Seattle to Anchorage portion of the flight. I called Faith about it and she did not know anything about the new flight changes. She became very irate. She implied that I had somehow gone behind her back, and had changed our flight. At that point we were going back and forth about the travel voucher problem. I could not get a word in edge wise.

I finally yelled at her and asked if I could finally say something. At that time, I just blew up at her. I told her that if she was pissed off over the flight problem, that she should have taken care of it several months prior. Nancy was the one who called me, not the other way around. I could tell Faith was fuming, but I had had it with her. At that point, she told me to hold, and that she was checking on the travel voucher. I kept waiting and waiting for Faith to come back on the line, but nothing.

Finally I hung up and called Josh (Premier Alaska Tours in Anchorage) with whom I had spoken to the previous day when I had to rearrange the airport pick up in Anchorage. He was able to make the changes and answered my question about the travel voucher. Faith did call back and spoke to my husband. She told him that there was a printing problem. The vouchers were printed improperly and the dates were incorrect.Nancy did not bother to tell me that my confirmation number had changed with Alaska Airline, nor did it appear changed on the ticket. It caused delay and concern over checking in for the Saturday flight back to Seattle.

Our cruise was to visit near Sawyer Glacier. We did not. We ended up near another insufficient glacier; not even close to it. Upon arriving at the hotel, we were told by the airport greeter that we would receive a letter with our breakfast vouchers and instructions. When we checked in, the desk clerk gave us the breakfast vouchers, and said that no letter was there for us. So after going to our room, a couple of hours I called and spoke to Josh (Premier Alaska Tours) and told him about it. He said he would look into it.

When the letter did arrive, it contained only one blue luggage tag. We needed 3 more, so again I called Josh. Josh was very accommodating. He actually showed up at our hotel door with the luggage tags and with the correct breakfast vouchers (the ones we received were incorrect). And he gave us his cell phone number if we had to contact him with any other concerns.We learned that we could have left some of our luggage at the hotel until we returned from Denali. This would have been great if we had advanced notice about this. At this time, who wanted to repack everything?

Our luxury motor coach turned out to be a large van with 10 people packed in like sardines. We did not pay for this transportation. The driver Jo Ann took side trips that we were not expecting, which made the trip longer. Several times she was veering over the center line (not paying attention). She ended up in the middle of an intersection in Wasilla, AK after she decided that she could not make it through the yellow light. And one of the passengers noticed that at times she was traveling 85 miles an hour.

At the Denali Bluffs hotel, we had requested a second floor room with a king size bed (with Faith, which included back at the Sheraton Friday night). We did not receive both. And we're very disappointed that this was definitely not a first class hotel from your description. The breakfast buffet was terrible - cold coffee, under cooked potatoes, and over cooked sausage. Not much else to choose from. This is not what you would expect from a first class hotel.The Tundra Wilderness Tour was on a school bus for 7 hours. What happened to the motor coach?

One of the main problems with this excursion was communicating with Premier Alaska Tour Guides regarding what to expect, and that all your questions were answered. You could only assume what was going to happen, where you would meet. It was a total guessing game.

The cable was out for television at Denali Bluffs.

The espresso machine was not working and the attendant did not know how to run it.

The 10 NCL guests were treated like orphans in comparison with the Premier tourists. They knew their tour guide, where to go and had the better motor coach. The NCL group received the scraps.

Our Denali Tundra Wilderness Tour Guide was exceptional!

NCL Star Cruise

1. The stateroom bed and pillows were as hard as rock and uncomfortable.

2. The food in the Versailles dining room was always lukewarm.

3. We had to have maintenance to our room 4 - 5 times to service the room safe. The safe would lock up and indicate scv. When we were on the NCL Pride in Hawaii and this happened, the maintenance just swapped out the safe.

4. Our room attendant, Romeo, was great.

5. Being that our cruise had approx. 900 Thai Amway people on it, it was impossible to move anywhere. They were rude and would not let you pass. They monopolize every aspect of the cruise.

Communication was a problem with them. It was exhausting to have to wait for them to explain to the waiters, as we waited to place our food orders. I'm sure NCL received a great deal with Amway regarding their fares. However, we paid top dollar for our cruise and had to endure this fiasco.

6. The Prince Rupert City Tour was a waste of time and money. The tour guide read from a script, told about houses, but gave no indication which one she was talking about. She then passed around large photos while we tried to view the scenery. It was very annoying. The whole trip probably didn't cover more than two miles total.

7. As usual, the specialty restaurants were fantastic.

8. I wish the NCL Star had the Lounge in the front of the ship with windows, as the Pearl does.

9. When placing food orders, we received the wrong orders in the restaurants and room service. Could this be that your cruise people do not fully comprehend the English language?

10. When placing our order at Cagney's on Friday night, my husband ordered the King Crab legs. The waiter returned and said that they were out. I guess the waiter heard me complaining and came back to our table. He told us that the cruise did not realize that the Thai passengers would eat all the crab and apologized.

Why did we pay additional to eat at Cagney's if we could not order what food was listed on their menu? This happened at other specialty restaurants as well.

11. Our stateroom television reception was terrible or lost certain stations.

12. At a Question and Answer session in the lounge with the Captain and officers, one passenger asked if NCL knew in advance if certain groups were booking, and if the cruise choose dishes to accommodate these passengers. The Captain answered yes. If this was the case, why did we pay to have half the food in the dining rooms and buffets catered to the Thai passengers? Most especially, we paid top dollar for the cruise and were not told of this group being on the same trip.

13. Being that my husband is Japanese, a big majority of your Filipino and Peruvian waitresses and hostess were way over friendly with him. I found this most inappropriate being that his wife was sitting across the table from him.

As you can see, I was very disappointed with the overall experience with this trip; it being our fifth cruise, but our third with NCL. We paid a substantial amount of money for this. We feel that we did not get what we paid for from the beginning.

Your people dropped the ball, did not communicate and did not provide services that were indicated. Also, we should not have had to compete with 900 Thai passengers.

Faith's behavior was inexcusable. The van trip was unbearable. The fees for the Specialty Restaurants were a waste when we could not receive the food that was listed; as I said, it's very disappointing.

This experience will not hinder our future cruise plans. However, NCL probably will not be one of the companies we choose again.

We booked a 7day cruise to Alaska from 7/24/2011 to 7/31/2011. We were to depart from Seattle, WA. On July 24, 2011, when we got to the dock, we were told there was a problem with prop. We could board ship on Sunday the 24th, but the ship would not leave until late on Monday the 25th. We were told we would not stop at Juneau, and we would lose 5 hours at Skagway and Ketchikan.

We took our kids along and were told we could have cabins near us. When we got our boarding passes, we were 4 decks from our kids. We were also not told that we would have to pay 12 dollars per day per person for tips that would be on our bill. That comes to $595.00. We did not agree to pay. We would like that amount refunded, because that would be $12.00 per day per 5 people. We would also like compensation for 1 lost stop and 2 shortened ones. Also, the food was not very good and there were not enough places to eat. And the food was the same every day. We will never use Norwegian Cruise Line again, or give a good review to anyone thinking of a cruise. We hope you will rectify this and gain our trust back in your cruise.

I went on this cruise (my first cruise ever) two years ago for my birthday. After sending them two letters, I finally got a 100 credit towards my next cruise. Wow, thanks NCL! I really want to go on another crappy cruise. Now, I called them every time I receive promotions in the mail to get out of their system and they won't stop sending them. So now I choose to tell everyone the story and hope that no one rides on NCL.

First off, there was a hurricane and they did not cancel the trip nor offer to go at a different time. Boarding was unorganized and confusing; No one was communicating. There were no signs once you got on the boat to tell the different areas that were serving food. The lines for food were ridiculous and the place looked like a hoard of wildebeests went through it. The bags took until 7 to get to our room, not allowing us to change or prepare for dinner the first night. All of the excursions were canceled and there were no other options at the ports besides the tourist traps and the NCL people didn't gave us any advice as to what to do.

The boat was freezing cold. There was nothing in any of the prints saying to bring winter wear for nights while you were eating dinner. Also, there was a flood thanks to the hurricane, which made it even more freezing cold as they tried to dry out the flooded carpets. We didn't have any life jackets in our room during a HURRICANE and we didn't get any until the next day. The first night, we had such crazy winds and the boat was practically on its side. For someone who hasn't been on a boat before and experiencing the boat basically tipped on it side without a life vest in their room wasn't the greatest experience.

There was a lingering smell of raw sewage at the stern because of the hurricane and occasionally, you could smell it while you were eating. The food wasn't fabulous and I think that with the amount you pay for the trip, you shouldn't have to eat unripened tomatoes with sandwich mozzarella as an appetizer. The truth that they failed to tell everyone is that if they wanted better food, they would have to pay for it every night and make reservations ahead of time. How can you have "freestyle" cruising with the "don't bring your watch" attitude if you can't eat when you want, you have to make reservations in order to eat and you have to stand in line for an hour if you don't.

There was no separate area for adults and the kids took over the ship. The hot tubs where swamped with children and there wasn't a moment where we we're without the sound of crying or getting splashed during one of the parties by children. I think I should definitely make it more clear that there was no way to get away from the children. Why should the kids get a better experience than I did when I paid just as much, if not more, to be there? The customer service representatives should know the "seasons" that children go on the boat and recommend better times for couples if they can. I found out after contacting NCL that it was "bring your kids free week" which they ran as a promotion at the last moment and didn't inform any of the already booked passengers.

I booked a cruise to Alaska from Cruises Only. I reserved a penthouse suite with 3 beds( 2 twins and one pull out couch), Not trusting Cruises Only to get the details correct I called Norwegian directly and spoke to a customer service rep who specifically said the penthouse would have 2 twin beds and a pullout couch. I spoke at length with this rep and we talked about how 3 woman of my age did not need to share a bed, and she assured me I would have 2 beds and a pull out. Today, 3 weeks before, I checked on my reservation to make sure all was good,and found out the room I was given has only a queen bed and a pull out couch. Only 2 beds. Multiple supervisors and 4 hours later I was told "make the best of it" and " I would sleep with my sister or friend in the same bed and I am 50" She offered me $25 dollars credit and when I declined, at that point she told me there was nothing NCL could or would be able to do for me, and I would have to make do.

I booked this cruise for my 60 th birthday, paid for a penthouse suite and of course wanted everything perfect. I relied on NCL employee's word that there would be 3 beds to book this room. At the time I could have changed rooms for a 3 bed room, but now the ship is fullly booked and I am going to be sleeping on the floor for my 60th birthday, as my other 2 cruisers have bad backs.

In Feb. of this 2011 I booked a Alaska Cruise with N.C.L., I advise Bryan, the travel rep. I needed a cruise that boarded in Seattle, Wa.. and disembarked in the same. The airfare I won was for the continental U.S. and I choose that airport. I made my reservations with Delta and thought all was planned and settled. This plans included three other people. Then we noticed that the Pearl disembarked in Canada on the 18th of Sept. without even returning to the U.S.. Bryan failed to return calls, when we did reach him, it cost us approx. $200 more,

it will cost us $1000.00 more to change our flight plans, all of this because of a N.C.L consultant that failed to schedule or reserve the correct cruise. I feel we may have to seek legal counsel to recover what has now became a wrecked and sad vacation for all four of us. Our cruise was set for the Pearl on the 18th of Sept., then was supposed to be rescheduled for the 11th, but again no word from Bryan who will not or fails to return calls. I am at this time preparing to file official complaints with State and Federal protection agencies, along with seeking legal advise. Dee M. Johnson

I would like to file a formal complaint related to the May 29th sailing of the Norwegian Gem from New York City to Bermuda, due to misrepresentations by Norwegian Cruise Line representatives regarding stateroom No. ** and its description as a "quiet" cabin. In fact, it was extremely noisy around the clock, and resulted in one of the worst trips that my wife and I have ever experienced.

As a physician, I work many nights at the hospital. My wife works in the film industry and is also kept very busy caring for our toddler. Things have recently been rather hectic and tiring. To celebrate our 10th wedding anniversary and my birthday, we decided that a relaxing cruise would be an ideal break. I was anticipating catching up on some sleep and enjoying the island of Bermuda, while my wife would be a film presenter and speaker for a group of travelers with the Pride of the Ocean Film Festival on board the Norwegian Gem.

Before the trip, I inquired about upgrading to a mini-suite at an extra expense so we could have a truly enjoyable and relaxing vacation. I specifically asked both a Norwegian Cruise Line representative and our travel agent, whether the location of this particular cabin was quiet. On both occasions, I was assured that it was, and that there had never been any noise complaints from this location. Later, not only did we discover that this was an extremely noisy location because it was directly below the 24-hour buffet kitchen, but we were also informed by the ship's staff that other customers had regularly voiced complaints of loud noise in the past.

When we first arrived in the cabin, we noticed a great deal of pounding noise, but we attributed it to the loading of the ship in preparation for departure. Otherwise, we were extremely pleased with the room, as it had been well decorated in celebration of our anniversary, complete with chocolate covered strawberries, and the facilities, decor and amount of space were very nice.

However, the first night of the cruise, my wife and I, plus our 18-month old son, were awakened no less than three times by loud pounding from above that continued through the night. We phoned the concierge multiple times to complain, but there was no change in the noise level.

The following night, the same loud, continual noises recurred, resulting in my wife physically going to the reception area at 1:00 a.m. to speak with a representative. She asked to switch cabins, as we had discovered that the buffet's 24-hour kitchen was directly above us. She offered to pay for an upgrade to a suite due to the noise, as this would be preferential to spending a week without sleep. She was informed that there was only one other cabin available, which was a smoking room.

The next day, we attempted to take a nap to make up for the sleepless night. This is also something our toddler does every day. He is a sound sleeper, but once again we were all awakened by similar noises, resulting in an extremely irritable child and consequently irritable parents. We again called ship representatives.

Because of the continual noise, we moved to the other cabin that was available. However, my wife suffers from asthma and she had difficulty breathing in the smoking room, so we ultimately returned to our cabin.

The next day we seriously considered flying home from Bermuda but the expense was prohibitive. Essentially, we were trapped in a bad situation with no possible solution.

For the remainder of the week, the concierge regularly attempted to reduce the noise for us, but these efforts were effective for only one night throughout the entire cruise (or perhaps the noise continued and we were too exhausted to hear it).

This is the first time we have traveled with Norwegian Cruise Lines. Other cruises we have taken in the past on other Lines have been wonderful experiences. However, upon returning to New York and ultimately home to Minneapolis, many of our friends have inquired about our vacation and we have had to share the unfortunate details with them. This is not very good advertising for Norwegian, to say the least.

Our personal feeling is that Norwegian Cruise Lines should not subject any of its passengers to a cabin under a 24-hour kitchen that is this noisy. At a minimum, your customers should at least be advised of the situation in advance. And certainly your employees and agents should not tell people that this cabin is quiet and that there have never been any complaints about noise, when it is simply not true. Of course, I am especially upset by this because I specifically inquired about noise in this particular cabin when I upgraded to it, and I was told that it was quiet.

I wish to alert you to the apparent and on going deception of Norwegian Cruise lines ability to provide services advertised for their cruise ship the Norwegian Dawn. There have been document evidences in past and present cruise patrons reviews on the Cruise Critic website and other patrons critic websites.

This company appears to be advertising and selling a service that they know that they are either unable or unlikely to be able to provide consumers due to repeated and constant engine failure on this ship. Norwegian also appears to not be informing passengers of the ship's condition and planned itinerary change until they are trapped on board. I was not told of any difficulty with this ship, although, I asked when I purchased a cruise to 5 islands for the week of 4-8-2011.

If this ship continues to perform in its current condition of one engine permanently down and more failing, I and all other passengers will lose the same 60% of total value of the cruise we purchased as recent past passengers.

The wait staff (Seven Seas, Four Seasons, and Sports Bar), the restaurant staff, the maintenance staff and the front desk (reception area) staff might possibly be the worst staff with whom we have ever had to deal with. We booked this cruise more than a year and half ago because it was going to St. Thomas and St. Maarten, and the price was really good. Unfortunately, we got what we paid for. We are providing you with an example of each, but there are several more situations which we are not detailing for the sake of time.

Seven Seas/Four Seasons Dining Room: While the idea of Freestyle Cruising and open seating and dining at whatever time you want is a great idea, we don't think the intent was that service would fall below an acceptable level. On more than one occasion, our water glasses were not refilled, we were not asked if we would like anything beside water to drink (i.e., iced tea, soda, or alcoholic beverage). If we ran out of butter or bread, they were not refilled and several times we had to go to another table to get sugar substitutes for our beverages if we were lucky enough to get served tea. An opportunity to showcase the advantages of Freestyle Cruising was missed.

Sports Bar: On two occasions we had to wait more than 30 minutes and on one occasion we waited nearly 45 minutes for someone, anyone to take our order. We would have left and gone elsewhere, but it was after 10:30 at night so the only options were the Sports Bar or Room Service. In the Sports Bar, when we arrived, there was one table seated in the Bar and the Bartender. We approached the Bartender, asked if we could place an order and he informed us we needed to ask the people in the white shirts.

A person in a lavender shirt appeared; we asked him if we could place an order, he also said we needed to ask the white shirts. Finally a white shirt appeared and we asked him if I could place an order, he told me he would be back in a few minutes. After about 10 minutes another white shirt appeared and we asked her if we could place an order, she said in a minute. Lastly, a third person in a white shirt appeared and went to the now full other four tables and was about to take their orders. At that point I was very disgusted, and we informed this person we had been there first and would like to place an order.

We requested water to drink and were never given this, we finally went to the closed buffet line at the Great Outdoor Cafe and brought back water for all us to drink. An occasion similar to this, but not as bad happened two nights later. After that we gave up on the Sports Bar, though this could have been a favorite place for us. The opportunity was there, but Norwegian missed it.

The Maintenance Staff: The first day of the cruise we noted that our television' picture (room 0301) was slightly distorted. We said or did nothing about it until Friday of the cruise when we turned on the television and it was simply a white line running through the screen. We called the Front Desk and they told me they would put in a Request for Service. This was at 9:30 a.m. We then went to gym to work out. We returned one hour and 20 minutes later and it was still not corrected. We then went up to the Great Outdoor Cafe to eat lunch, and when we returned to the room at about noon it was still not fixed. We called the Front Desk, informed them it was still not fixed.

They said they would put in a maintenance request. We then went to the front desk and we explained the situation, the girl at the front desk said she would let maintenance know. We then went to play cards and returned to the room at about 2:30. The television was still not fixed. We contacted the front desk, informed them this was the 4th call and we really wanted to lie down, watch television and rest before dinner and the show. Approximately 10 minutes later a maintenance man showed up, looked at the television, unplugged it and took it away. A few minutes later he returned with a working television. It was now nearly 3:30. It took 6 hours to correct a problem that could have been solved in a matter of 20 minutes. Another customer service opportunity missed!

Front Desk: After receiving such poor service, we decided that we should reduce the automated tip for this cruise. Apparently the Front Desk personnel did not like this. When we asked for a form to do so, we were given the form, but she did not want us to include information as to why we were reducing it. She did not want to give us the form so we could include comments. After a bit of a fuss, we assured her we would not walk away from the front desk, but just move down to put our comments in the comment section. She finally relented, and we were able to address these issues in the comment section. The lack of customer service was disappointing.

Food Selection: We have four children, ages 20 through 14. We have to say, the lack of food choices was disappointing. There was an assortment of curry dishes on the Garden Cafe buffet but for someone who does not like curry dishes, this posed a problem. The choices were also very limited at the Great Outdoor Cafe. Our son, who is a pizza fanatic, was terribly disappointed that the pizza was only available from 11 a.m. to 2:30 p.m., which meant that on three of the seven days, while we were off the ship, he could not have pizza. Also disappointing was the Sprinkles Ice Cream Bar, which had extremely limited hours and closed each night at 9:30 p.m.

Additionally, the staff at the Sprinkles was not at all polite or nice, seemed to be very aggravated when special requests were made (i.e., caramel and chocolate sauce on two scoops of ice cream). The fact that it was not self service, the staff was extremely slow, and its location created a traffic jam right at the entrance to the pool. For a ship of this size, it would seem only logical to have more than one ice cream location, perhaps out by the Great Outdoor Cafe would be a great location for a self serve machine. Again, the lack of customer service was appalling. On occasion during prior cruises we have run into a few staff members who are not so pleasant or service oriented, but never have we experienced an entire ship whose employee's attitude is it' not my job! One would think it would be everyone' job to ensure all the persons on the ship have a wonderful experience.

There are issues with the Fitness Center and the Jogging Track. The Fitness Center opens at 6 a.m. every morning but the treadmills are disabled until 8 a.m.? Anybody that ever spends any time in a gym knows that the best time to jog or run is early in the morning. To prohibit this activity, in the fitness center and on the outdoor jogging track, until later in the morning creates problems for a lot of people' routines. On a positive note, we would like to commend the embarkation staff for a superb job! By far the embarkation staff at Port Canaveral is one of the best we have seen. They were efficient, speedy and very friendly! The housekeeping staff and room stewards were wonderful, very attentive to detail and very friendly. The teen club staff was also wonderful and should be commended for their ability to keep the kids entertained.

The Pacific Heights Restaurant, while very well hidden (it had a sign up at the entrance from the pool every night that it was closed, it was day four before we realized the entrance from the Sports Bar was open and you could eat in there!) took us a couple of days to discover this hidden gem), ended up being our favorite restaurant, as the staff was especially courteous and friendly and the food was delicious. Also, it should be noted that the comedian and the juggler (Romano ** and Bud **) were spectacular and very entertaining, and the Christmas Eve Spectacular was just that, spectacular! Kudos should go out to you guys for piping Christmas music in the hallways and the holiday decorations (Christmas Trees, Gingerbread Houses, dining room decorations) were wonderful. Also, the debarkation process was just as efficient and speedy. The baggage claim was great, far exceeding our most recent experience with Carnival Dream, just three months ago!

On December 4th 2010, I embarked on a highly anticipated 6-night cruise with Norwegian Cruise Line (NCL) and had a terrible experience, thanks to the poor performance of NCL. The ship we were on, the Norwegian Sun, did not operate properly. At least one of the ships engines stopped working and we were at sea almost the entire time. The rumor on the ship was that we did not port, as NCL would have failed inspection.

We paid a lot of money to visit St. Maarten and St. Thomas but we never made it there. On top of that, the Captain and some senior managers were unapologetic and extremely unprofessional. We were told at one point to stop complaining.

To this date, I have not received a refund for this very poor NCL experience. I spent a great deal of money on this cruise (as did many others), and NCL should be held accountable. Either NCL or the customers of NCL will ultimately bear the burden of NCL's poor performance. It should not be us, customers. I would appreciate any help offered with regards to my situation and in behalf of all passengers who had to suffer through this unbearable vacation. Thank you in advance for any help in making sure that NCL does the right thing and refunds its customers.

I saved for years on this trip. I'm a senior so this will be my last vacation.

I would like to comment on both the good experiences we had, as well as the most unfortunate handling we received while vacationing on the Norwegian Dawn. First, we would like to take our hats off to Emma, the hostess at Le Bistro. We found her to be a consummate professional, whose attention to detail and customer service was apparent. Also, Gica Christopher ******, the hostess at Aqua was very accommodating and friendly. If only the front desk staff shared the commitment to excellence these two women did, I would have nothing further to write about. Unfortunately, that is not the case. My husband planned this surprise cruise for me, having recently recovered from breast cancer. I was very excited, as was he and I were looking forward to a fun and relaxing vacation.

Unfortunately, neither of us was able to sleep through the night for a majority of the cruise. There were loud, banging and for lack of a better descriptive, scraping noises coming from the floor above that were intermittent and not reproducible upon demand. We reported this to the reception desk personnel many times. Each time, we were told a different story. On the first night, we were told there was nothing above our cabin. I asked if the spa might be above us (we were on the 10th deck). I was told yes, but that it was closed. I had to push the point before someone would make a simple effort and investigate. I suggested that perhaps kids were up there hanging out, and moving furniture or something like that. The NCL agent told me security would look into this, and put a stop to it.

While the noise didn't occur again for several hours, it did resume that evening, and during the next day. We were also disappointed our first night with a lack of responsiveness to our request for down pillows. This did not happen until the next day, when we had to follow up on our request having already been sleep deprived. The next day, we had the same problem with the intrusive noise and banging coming from above us and again called to complain. NCL staff once again assured us this was going to be looked into and corrected. We pointed out this was the second night we're calling on the same problem and were assured the day before it would be resolved so we asked to speak with a manager. The front desk staff refused us access to anyone in a management capacity. Frankly, how dare they?

The same thing happened on days 3, 4 and 5 until finally, my husband insisted on speaking to a Guest Services Manager. We were told someone would be coming to our room. Adding insult to injury, the person who came to our room was a supervisor, not a manager and she was a supervisor of housekeeping! (Her name may have been Racheal. As a result of lack of sleep, we misplaced the piece of paper on which we wrote down some of the names. She was a black woman, who I would guess was in her 50's) She asked us to describe the problem and as we began too, she was jolted by the sound. She was clearly taken aback and was flustered for a moment seemingly because she was expecting us not to be able to prove our claim.

At that point, she assured us this would be resolved and someone would let us know the outcome. I believe it was Rachael (? ) who then told us there was a cabin above us, and perhaps it's the sliding door to the deck, or furniture being moved. First we had the spa above us, now it's a cabin! We never heard back from Rachael. Ramona ******, Manager of Guest Services finally contacted us on the last full day of our cruise. She actually told my husband that it was documented we were satisfied with NCL's resolution of the problem.

My husband was incredulous and asked her who made the note in the file. She stuck to her agenda, and would not comment. She kept going in a circle stating it was documented that all is good. My husband was very direct and clear in making her understand we never said the above and the problem was never resolved. She actually offered us a $300.00 credit for our troubles.

How very insulting. We were unable to get a restful night's sleep for almost the entire cruise, which obviously interfered with our ability to enjoy the days on the ship to their fullest advantage. Her offer acknowledges NCL's failure to correct a problem on their ship, but in no way compensates us for what should have been a wonderful, restful and stress-free vacation. We attempted to give NCL an opportunity to do the right thing and offer us an equitable solution. Unfortunately, they have ignored our emails & calls, and when we asked American Express to intervene on our behalf, they did the same to them!

In August 2010, me and my family take a cruise to Bermuda for 7 days on "Norwegian Dawn" cruise ship. We should stay on Bermuda island for 3 days, and should leave it August 27th, Friday, at 5:00 PM, staying whole day on an island. Instead of it, ship left Bermuda same day 6:00 AM, cutting whole day staying on the island.

The captain explained, it the ship had a broke of one of the engine and need more time to reach New York because the ship will go using only one engine. The ship crew gave us only 130 dollars compensation for staying 2 days on Bermuda instead of 3 days.

It is not right. Also, inside spa, pool and Jacuzzi, this cruise suddenly cost 99 dollars per person per week, or 169 per pair. 6 years ago it was completely free. If it is wind, rain, or cold outside, people must pay extra money for pool and Jacuzzi, paying already for whole cruise a few thousand dollars.

Also a child care facility, where we can leave a child for the few hours became partly payable, namely, me should pay for leaving child after 8:00 PM. 6 dollars per hour and whole day during staying on island are payable same price, 6 dollars per hour. Last cruise, we took the same cruise ship, everything I wrote above was free of charge! And cruise company administration did not note us about any chances before cruise!

We did not do to the citi trip to Hamilton, capitol of Bermuda, skipped a few tours and visiting a beach, planned before for this particular day. We and major of other passengers were very sad and disappointed! We were being in a bad mood for the rest of the cruise and were completely unhappy! As a result, we asked cruise line to return us half price of the money we pay for cruise, namely 1800.00 US dollars (we paid for whole cruise 3600.00 US dollars).The cruise company refused to pay us any additional money, explained, they already returned us 130 US dollars for whole family for inconvenience. Please, help us to solve this problem. Thank you

First, let me say that this was my first and last cruise with NCL. To start, they ran out of room cards at check in, so we had to go on board and wait to have them issued. When we got to our room, I pulled the chair out from the desk area to sit down and there was a pair of man's socks from the last person that stayed in our room, lying on the floor under the desk area which tells me that the cleaning of the room was not done properly.

The ship was under staffed and some of the staff were quite rude. It took 1 1/2 to 2 hours for room service. If you went to the dining room, it took at least an hour to get your food. They brought us butter for our bread but never brought the bread. After asking for our bread 4 times, we finally got it cold of course. The buffet area was constantly late opening to serve food and it was the same thing over and over again.

The ship creaked constantly and sounded like it was going to fall apart. I have been on 6 cruises and two other cruise lines and the ships did not make these horrible sounds. I was walking across a tiled area and the tile popped out on me. The bathrooms around the ship were filthy. They were never cleaned. In fact, I looked at the sign off sheet in one of them and the last date on it was June of 2006. Really?

In the sports bar while we sitting at our table, I looked down and was amazed at how dirty it was. The floor obviously had not been cleaned in quite a long time. We then looked around and noticed the dirt and crud all over the walls. We could not believe it. The same trash that was blowing around the pool area was still blowing around the next day.

The crew did high fume painting while everyone was on board the ship and the last 2 days all of the hallways smelled like sewage. I could go on but I am going to stop here. I think that you get the gist of the cruise. Bottom line, choose another cruise line. The pricing is better and the service and cleanliness is exactly what you expect! Stay away from NCL!

We are in the process of planning our honeymoon and requested the help of one of NCL's agents in the process. Starting out, the agent was extremely polite and helpful. However, over three or so conversations, she forgot my name, what state I resided in, the fact that I am a veteran or even where we're interested in traveling to. This included emailing me utilizing the wrong name.

After her continuous push for a sale, calling several times, including Sunday, we were on the verge of booking. I tried to reserved the room online and went as far as putting in my credit card information only to receive an "error" message with a phone number to call. I called the provided number and was told it was a glitch in the system and that the room was not available because someone had booked the room for a "back to back Easter/Western cruise". I understand that there are glitches from time to time and continued to search for an alternate cruise/date.

Here is where I became frustrated. I tried to book three different cruises and received the same "error message" each time. Obviously, this is not a "glitch" it if false advertisement. I again contacted NCL and was told to basically pound sand and that they would gladly sell me a room that was $1200 more. Furthermore, the rep we had been working with sent a nasty email letting me know, and I quote, "We book rooms all day every day! Yes, it was in all capitals as if she was punishing me for pointing out that they are falsely advertising rooms.

I hope this helps anyone that is thinking about booking a room on NCL.

The cruise line ran a promotion in conjunction with Tropicana juice. Under caps of juice there is a number which relates to points. 9 points given to Tropicana is equal to a $100 on board credit. I sent in the required information and the points were sent to Norwegian for a credit. I never received this when I took a cruise. After getting back I called Norwegian line. They said I got a promotion when I booked and was not eligible. That was news to me. Everyone who books outside of direct bookings with Norwegian can not get this promotion but it was never mentioned. This is an example of false advertisement. I intend to sue in small claims court.

I recently went on a seven-day cruise on NCL. The dinning room service was horrible, cold food (especially their hot soups). Many of their foods on the hot buffet were cold. They run out many of the Chinese dishes on the buffet, didn't consider passengers who don't eat pork products (especially for breakfast). Rice was always dried out and hard. One waiter gave me my menu upside down. Room service was excellent. The housekeeping crew were the best. The ship was always clean. TV service programs were okay but the same video was shown for the entire seven days over and over, and over and over again.

Upon disembarking from the vessel for those passengers requiring wheel chair assistance, omg, it was horrible. I believe NCL had only 20 wheel chairs to accommodate 200 plus passengers. It was horrible. I was scheduled to disembark at 10 am and it ended up being 12 noon. It was horrible. The staff need to work harder on organizing that part of their services. I did enjoy the freedom of freestyle dinning. Did miss the midnight buffets and culinary exhibits. Dining room menu never changed. Was the same for the duration of the cruise with just a few changes. Who wants to go to the dining room for steak and french fries? Food Services, get it together.

Twice, I have received an unsolicited call from Norwegian Cruise Lines (supposedly) with a recording saying I've won a cruise. The number called is a number validly registered on the "Do Not Call" list. On my caller ID, the info is "Lemont Brombere" and the phone number 630-243-3187. Calling that number back connects me to the Lemont Brombere School District. I tried contacting Norwegian Cruise Lines directly by phone and was unable to reach a human being. All I got were recordings in circles, "press 1, press 2", etc.

I know that experiences vary from person to person on a cruise so it would be unfair to give my opinion on certain things but I do want to put this out there for anyone that plans to cruise on NCL! Watch your bill very carefully and have your ducks in a row. This is my second cruise with them and both times they have messed up my accounts with minimal concern to the havoc they have wrecked. On our first cruise, they tied up our checking account with an extra charge of our balance. If you know how much some cruises cost you can imagine the inconvenience. On the most recent cruise, they have left me without any available credit on my both cards I provided. Which you should be advised, they only require one at pre-board.

They contacted me two days into the cruise and claimed they had a problem with that card. Being at sea, I figured anything could be possible, so I provided another card. I then found out from the original cards service dept. that there was no problem because a day later the charge went through. But at that point, I was told by the credit rep at NCL that the first card is off my account and they will use the second. Nope, not true, they charged both, repetitively!

Hello,We have just returned from an Alaskan Cruise aboard Norwegian Star. After looking at the ship, and reading the info online, we were looking forward to the trip. However, the reality did not meet our expectations. We were not expecting to be constantly bombarded with "buy this! Do this! Photographers who take flash shots against windows, so the reflection looks like a search lite behind you. Exorbitant prices were the norm. The art auction was cleverly promoted, but being an art critic, I did not see anything of merit other than a (supposedly) Picasso lithograph allegedly "sold".

Could it be the same one that was on the previous cruise and also "sold"? The Verasaille Restaurant? Servers rushing round like headless chickens. Slow service and almost panic. Appetizers of fruit, where the whole portion fits in a spoon. Very average food. Servers with very little command of English. You say "from traditional fine dining to endless buffets, with custom-order action stations, there is a host of delicious options included in your cruise fare. For an additional cover charge, youll have access to a world of possibilities including gourmet French Fine Dining? French Cuisine? Our experience, dry mussels in a bland sauce. Over cooked duck breast, which we sent back. Then outside is seared, but inside? Raw duck breast! What kind of a knowledgeable chef serves raw meat! !

Italian: Appetizer of Beef Carpaccio. It was cut so fine, it could only be scraped off the plate! Unbelievable. How can one enjoy the expected ambiance of fine dining when the dress code allows diners in, wearing shorts and hats! If this is the way Americans behave, then you should warn Europeans that standards are right down on the floor. We can't wait for our next cruise on P&O. Quality food and service. Thanks for the experience, but never again! Please don't send a standard letter. Do you have the ability to answer my queries?

I just came back from an 8-day cruise on the NCL Dawn from New York to Bermuda. When we entered our room, it was filthy. The floors were stained and dust accumulated in the corners. We were told that we had a better balcony but all it meant was we moved up a level. Back to the room, the linen was stained with something, who knows what. The deck's dirty windows were smudged. After complaining, they came back and cleaned the room the right way. We were told that the kids, which were, by the way, too many were not allowed in the adult pool. Again, we were lied to.

We found out that they could go in as long as mommy and daddy was with them--ergo, too many kids in the pool. They were also allowed in the hot tub. Come on. The kids were also allowed in the adult nightclubs and shows. Now, how ridiculous is that? The front desk could not have cared less about your problems and looked at you like deer in headlights. Bermuda, however, was great. All in all, I had the most horrible cruise ever. The staff was good with what little they had, and did their best. But NCL Corporation does not care about the happiness of its patrons, who pay their salaries. We were never offered a compensation for anything. So, I will never cruise their line ever again. And for those contemplating a cruise, have one booked, and can still get out of it, please do so.

My niece became a little seasick and was forced to vomit in the cabin sink. This occurred in the early evening hours (at about 6 or 7 pm) and I called for assistance because the sink had become stopped up. Well, I continued to phone for some assistance at least 4 more times that same evening as well as 3 more times the following morning, and to no avail. Finally, on the 4th attempt, someone came and fixed the sink. This was my first time sailing with Norwegian (from 7/26 till 7/30).

Our NCL cruise date was 7-18-10 to 7-25-10 on the Norwegian Pearl to Alaska. I have no complaints about the service or the staff. My complaints are basically directed to their handicap accessibility. My husband booked this cruise and specifically asked about the rental of a scooter in Seattle, our embarkation point. We were told there were many excursions that could not accommodate a scooter and would only allow a collapsible wheel chair. After boarding the ship, we found many scooters and motorized wheelchairs on board. They had no problem loading them onto many of the buses, trains and boats used on the excursions.

I inquired at the reception desk if they rented them on the ship. They said, "No, only wheel chairs." We brought a lightweight transport chair with 4 small wheels on the cruise. This ship has beautiful thick plush carpets and the struggle to push a 300-pound man in this small wheeled chair on those carpets was almost impossible. We found later from other guests that they rented scooters from Care Vacations and that their agent told them about it, however, ours didn't know of any place to rent scooters.

We were placed in a handicap-accessible room on deck 8 (room 8609). The 8th deck had no outside exits, we had to go up or down a deck to reach the outside. In case of emergency, we were told not to use the elevators but use the stairs. A wheel-chaired person should never be placed on this deck with no access to the outside.

Nearly every very heavy door to the outer decks had levers for handicap opening of them, but none of them worked. We are in our 70's and I was suffering with a broken toe, but was required to manage these doors and get that chair up the ramp, open the door and manage to push my husband through it. He tried to help, but was limited in his ability to do so. Aren't these violations of ADA? Disembarkation was usually a nightmare due to the very steep ramps going either up or down.

The staff did provide people to push the chair. During these times and on one occasion, two people were required to use a rope to prevent a downward slide in the pouring rain. This was very frightening for me to watch and for my husband to endure. There was no damage done other than we were both totally exhausted from the trip, especially me as his chair pusher. I only would like to see these conditions corrected for others who may follow and need wheel chair accessibility.

I am taking my time in writing a formal letter of complaint based upon a very unsatisfying NCL trip experience. While this vacation was supposed to be a very enjoyable experience, NCL managed to turn it into a very unforgettable expensive nightmare. Upon our arrival on board the NCL Dawn on June 20th, we went directly to the customer service area to place an order for the unlimited soda service for my 4 children. I contacted the NCL 800 number prior to this trip to clarify some requests e.g. was the Arcade free and what types of soda was available.

I was advised that NCL had Pepsi products, however, NCL did not offer root beer, which is my children's favorite soda. Secondly, I wanted to confirm if the Arcade was charged or not, which I was advised that it is "totally complimentary and no charge to play the games". Once on board I found out that both of these things I was advised by the 800 number were untrue. NCL does have root beer which was a plus. However, the Arcade games required the room key card and those charges would add up very quickly and become very expensive.

The room had other issues, the outside sliding door at ** had a deteriorated handle, the bathroom light fixture in ** fell off , the inside closet door latch in ** was broken and the extra sheets in ** were stained with what appeared to be urine. During our trips to the Buffet line to eat, we ran into other issues. The food was of such poor quality that my family referred to it as "hospital food from a cafeteria." Many usual items, which we have had on previous competitor ships such as wide assortment of fresh fruits were not available, no kiwi, no fresh strawberries, fresh peaches or whipped cream, etc. All of the food in the buffet was bland or overcooked or cold, some of the cold cut Items were not even marked so you had no idea what type of food you are eating.

We ate 4 times at the Venetian for dinner and 2 times at Aqua for dinner. Not once during all of the visits to these restaurants were the orders ever correct. During the first night, I had the Vegetable Lasagna, which was so inedible that after 1 bite, I left it on the table. The waiter did ask if I wanted something else. However, my wife had the Chicken Picata and had the same reaction. We ate at Aqua where our waiter only delivered half of the appetizers to our party and forgot to bring out the drinks to us. The manager did stop by to ask how everything was, and when I advised of the issue, he did bring out our order promptly. I had the NY Strip Steak which I asked for medium and it came out well done; tough chewy and a large piece of grizzle in the middle. Another guest at my table had the same exact issue with her steak. Once again, we sat at the table waiting for drink refills, which never came.

Could it get worse, I thought, and to my surprise, it did. We ordered the Prime Rib on another day, medium only to get a well-done chewy piece of meat only edible for a dog to eat. We had the 6-ounce lobster tail with Grouper. I kindly asked the waitress if I could substitute the Grouper for another lobster tail and she said that was not an option, but she would bring me 2 lobster tail grouper dinners. To my surprise it was half of a lobster tail, so I wound up eating 1 full lobster tail between the 2 which were given to me. One was cooked fine and the second was slightly undercooked.

I ate at Aqua one other night for a Murder Mystery Dinner Show, which we paid for only to find out that this was not an actual show we were going to watch, but we were the actors reading from a script. The Fillet Mignon, which I ordered as medium, came out Rare. At this time, I was just hoping this trip would be over soon. The Blue Lagoon Restaurant was no better as the Hockey Puck Hamburgers were so hard and overcooked that all I could do was leave it on the plate, the Buffalo Chicken Wings were actually cold Honey flavored wings with one slice of celery and the hot sauce was actually a tomato juice flavored concoction.

We utilized the Kids Zone for our children only to be disappointed there also. My wife attended the 2-year-old section with my 21-month-old daughter and there were only 6 items for her to play with. We all attended the Family Lego Ship Building event, which was just a room where there was a bucket of Legos and it was a free for all for the kids to build Legos, no family event or team building event here.

On Saturday night, I went down to the front desk to ask for Lime Green Luggage tags because there was none on the wall. I asked the front desk assistant for 14 tags at which time she stated, "Why do you need 14 tags. That seems to be way too many. What is your room number?" I gave her my 2 rooms ** and **, to which she replied, "Well, you only have 6 people in those 2 rooms, why do you need 14 tags?" I replied I need them because I am asking for them. At this time she went behind the door and when she returned, she gave me 14 orange tags. I thanked her for the tags and asked again for 14 Lime tags, she then went into the door and came back with 14 Green Tags. At this point another person behind the desk wrote on a piece of paper "Lime" and handed it to her. She finally reappeared with my 14 Lime Tags.

Our final Breakfast at the Venetian was also a huge mix up as we asked for a table for 11 and were seated at a table for 10; my son asked for an orange and received orange juice, I ordered White Toast Sunny Side Eggs Corned Beef Hash and Fried Potatoes crispy with a Tomato Juice. My order came out and the Corned Beef Hash may have been the left over prime rib, the tomato juice was not delivered and I was missing my toast. When I asked the waiter for the items, he quickly brought me tomato juice and then brought me whole wheat toast. At this time I asked kindly for white toast, which was eventually brought to us. However, my son never received the original orange he asked for.

I went to the front desk to complain about the poor service and food quality on Wednesday where I was advised that there was no manager on duty, but someone from Food and Beverage along with the head of Housekeeping would be in touch with me. Thursday, I received a call from the head of Housekeeping who made sure that we had clean sheets and the cigarette butts were removed from the floor. On Friday, I received a call on the voicemail system at 5:30 PM from the Food and Beverage manager who left me a message, which I never replied to because I just wanted my terrible experience to end at this point. People choose to cruise because it should be an experience of a lifetime, a joyful event in which you will never forget and choose to recommend to friends and family. This experience has left such a terrible reminder that not all things are created equal, there had been no personal attention given to us. We had not been made to feel special and I feel that the price, which had been paid for the quality of service and expectations, was sub-par.

My mother-in-law had paid for this trip for the 11 of us to enjoy and the only thing which was accomplished during this event was a very expensive bill revolving around never ending issues. I am writing to you for consideration as to what you may be able to do to assist me, my family and future travelers as to not to receive this kind of treatment in the future. The one positive note to the trip was the service at pool side decks where every 2 minutes you had a bartender trying to force drinks on you since they worked strictly off 15% tips and they were more than eager to give some personal customer attention.

One year I traveled on the NCL's Pearl for a spring break with the folks. I was 17 at the time. They had on board a teen club, but it was such an age difference and the times of hanging out were dumb and never at the actual club which was locked all the time. So the few teens I met there was about 6 or 7 of us decided to hang out in other places on the ship. We found many great places to hang out including off the back of the ship, the walkway for smokers and other peoples to be outside the ship where you first embark the ship. People are allowed everywhere on that walkway. So we sat all together on the very back end of the walkway at the stern but we sat so we didn't block anyone's path who wanted to get by. The engines and waves were so loud back there we had to sit close just so we could barely hear each other.

So here we come to the issue. We have a security guard come back there. He rudely picks one of my friends up by the arm and then lets him go saying that we have to leave because there have been noise complaints. So I politely asked, "How were there noise complaints if I can barely hear you talking, sir?" Then he said that there was, etc., and went on to say our group had to split up and we couldn't see the others for the rest of the cruise. I was a bit upset for how much of a power play this was. So I went to the front desk with everyone and asked the manager if such a compliant was reported and if we had to separate. He said no compliant was made nor could someone do that. Then he proceeded to call the guard up who chatted with him, and the manager then said I was lying along with my friends. We just walked away, but that guard tailed us the next couple of days. I found the staff to be most annoying on this cruise. I'm no troublemaker or anything. I've been on multiple cruises my whole life and never gotten security on me like that. I was just upset. Many other reasons for the poorness of this cruise lines have been stated so I won't drone just giving my worst experience of it all.

We took an Alaskan Cruise on Norwegian Pearl. Cruise was for 7 days starting from may 30 till June 6, 2010. We booked the Vista Suite (4,600 sq/ft) at a price of $28,000 plus with 6 adults. I am a music composer and the idea to take the cruise to Alaska was to finish writing my remaining two songs out of 9 that I started before planning the Alaska Cruise. I specially inquired about the Piano in the Suite that was repeatedly assured by the Cruise Liner's employee agent that the Piano is in perfect condition only to find out that it was totally out of tune and cannot be played.

So my entire purpose for the cruise was wasted. I have certainly enjoyed visiting some of the ports of calls that were all infested with ruthless tour operators ripping off the passengers with all they can. to make it worse, steam room was inoperative for three days that they tried to make it work after my complaints. Jacuzzi was malfunctioning that they fixed after my complaints. Carpet in the living room and the leather round sofa were dirty and the leather was all saggy and lose. Shower head slid way down and in order to take the shower one has to hold the shower head above the head with one hand and use the other hand to do the cleaning etc. At the main entry room was the plastic flowers on the round table. What a very poor taste for such an expansive suite.

Bathtub's light was blown and it them two days to replace it. Steam room tiled floor is crooked and the water stays under the bench and if one steps in it, it's steaming hot burns one's feet. No stationery is made available in the room. I had to ask for it and got two pieces of papers upon asking. Entertainment was atrocious and totally dated. Music overall was of poor taste perhaps from public domain so the shipping company does not have to pay the royalty for the use of the music as it was all from the 30's and 40's. Live bands were terrible. Restaurants are like the carnivals crowds like lines after lines and most of the food was not that satisfactory. The best restaurants like the Cagney's and Bistro had always the same menu and same food, though better than the rest of the cafeterias.

Biggest rip off of the Cruise ship was the $20 a minute telephone call rates and 75 cents a minute internet rates. What a rip off! Duty free shops are Al Capone's rackets where they sell items at 600% mark ups or more, i.e.; 8 oz. bottle of Listerine for $8.99, menthol lozenges for $4.99 etc. It is the biggest rip off scams I've experienced in my life. The best part was the service and I believe that was because the Captain and the Staff Captain realized how many things were wrong with our suite so they perhaps instructed the service guys and girls to be extra nice as I raised hell for the Piano and other items stated above. The entire purpose for my travel was totally wasted as I could not use the Piano for writing my songs. I ended up using my laptop as a keyboard but couldn't get used to it in such a short time. Overall, it was a total disaster and a wasteful trip.

I lost 10 days of my most productive days and got so distressed with the excuses of the ship that it made me very upset at all the time. I stayed angry and upset most of the time during the entire trip and couldn't enjoy the cruise at all.

Myself and my future spouse embarked on a cruise to Bermuda out of Boston on 5/14/10, aboard the Norwegian Spirit for a seven-night cruise. Almost immediately upon boarding, we were descended upon by crew staff that began pestering us to order, what to me were very overpriced alcoholic drinks due to the automatic gratuity charges. It should be noted that in addition to this gratuity charge, there is a daily gratuity charge of $12 per person.

From then on in I went into conservative observation status and remained on an apprehensive spending mode during the entire cruise thereafter due to paying $13.46 for a 6 pack of Diet Pepsi 12oz cans. And of course I could go on and on, detailing the cost of items on board but I will say that all necessity sales on board where a ripoff! I, at that point, maintained watch status as every time I sat to relax some wait staff were constantly pushing the drinks and over 10-minute period I was solicited 3 times. So it became evident to me after the second day to avoid the high pressure sales that if I remained on the promenade deck, 7 forward and after outside on areas, I was able to avoid having something for sale shoved in my face.

When I booked my cruise, my booking came with a free upgrade, but no sooner than the boat was under way from Boston, the sign at the reception desk was up stating that no more upgrades were available. I had inquired at the reception desk and was met with a smile stating, "We are sorry." Then the language barrier out of convenience went up. Now the ocean view cabin displayed in the brochure was available but in reality, was in fact a lousy sealed porthole. The cabin ventilation system below decks is poor due to the musty odor which was masked by a sickeningly strong air deodorizing spray discharged by housekeeping staff twice daily in the cabins. My spouse who is very sensitive to most allergens became ill on the second day of the of the cruise.

Now the on-board medical center charge to visit her in our cabin would have been $130.00 plus any no doubt kiss her off with a couple of pills or whatever. Fortunately, we packed medications but they were helping slightly. So in addition to her medicines, I was keeping her up outside on the uninhabited areas on the promenade deck 7. But all my efforts to keep her out in the air did not help as she is now unable to go to work and sick in bed at home. Once docked Bermuda, the ship was not moving the sickening stench coming through the cabin ceiling vent, seemed like what is known as sick building syndrome, no doubt due to a poorly maintained fresh air system on the Spirit.

After further observation and thought and review on the whole cruise, the mid-ship glass view elevators had absolutely no air flow rendering them crowded germ sealed cocoons an excellent way for those who where coughing and sneezing to pass on airborne contaminants. It is now more evident to me as I type this that the crew is armed with handheld spray bottles, spraying the hands of the guests with hand sanitizer all over the ship was in place not as a nice gesture as portrayed, but was also in place to prevent contact of what to me is an existing on-board illness.

Food service on board was second rate and was pretty much remixed daily and served as something different and again no doubt to force guests to go to the on-board charging Cafes, which again are no bargain. And still today I wonder was it the food or the ice that has made my stomach feel upset and sick since. For me I will never Again sail with Norwegian Cruise Line and hopefully you take our experience seriously as you consider booking any trip on the NCL Spirit. Good luck!

The intent of this letter is to inform you of the dissatisfaction I experienced while on a cruise vacation utilizing Norwegian Cruise Line. I was traveling on a very limited time schedule from work to enjoy a mini vacation with my significant other. I trusted your company to promptly and courteously handle all of my travel needs. However, I was highly disappointed with regards to the highly inconsiderate and aloof service that I actually received. I had scheduled a four day cruise with Norwegian Cruise line for the dates of March 12, 2010 to March 15, 2010. The cruise ship was supposed to sail to Nassau Bahamas as well as to the private island, Great Stirrup Cay.

The embarkation to Great Stirrup Cay Island was scheduled for March 14, 2010. It was cancelled due to increment weather, however there were no other means of compensation provided to the guest for our unexpected change in itinerary. I have traveled with other cruise lines before where this had also occurred and they compensated for our missed embarkation by providing the guest with monetary credits to their sea cards for use on the boat, free drink coupons, etc.

I was under the impression that Norwegian Cruise Line was a much more prestigious cruise line than those companies and I expected the same sort of compensation from your company at minimal. When inquiring about this event with one of your guest service persons, it was to my utter disbelief that they were unwilling to merely offer a free drink on behalf of the ship much less any other form of compensation for our dissatisfaction with the experience. I was truly taken a back and quite disappointed to say the least. I will most certainly keep this in mind while planning cruises for myself and my family in the near future. I will also be sure to inform my family and friends about your poor customer service to avoid having anyone else suffer such a disservice while spending their hard earned money.

My wife have not had a holiday for some years and was invited to join a group of other friends which she accepted. She was advised to make her own travel arrangements but checked nothing since she had never been on a cruise and trusted the agent--bad move! The Travel Agent that she was told to use proved to be very unprofessional and did not inform us at all that we would be charged $12 per day for gratuities, or any other extra charges, in addition to the fees for the cruise.

When we found out only a few days before the departure date, we demanded that she pay the one week's gratuity total for us. She refused and contacted N.C.L who said, "Nothing can be done until your passenger goes on board the ship, then she can contact the purser." As if my wife had the slightest intention of contacting a white coated, authoritarian figure on board a vessel on which she had never set foot before, on the first day of her cruise, just to ask them to not charge her. She was there to relax, not suffer high blood pressure from the word go.

At this point, the total travel costs were now well over $1,500 and I was angry because I knew that the bill would be a lot more than that by the time she had returned, because of sundry bus, air fares from Vancouver to Los Angeles, etc. The Agent informed us that the gratuity charge was to pay the service staff an extra sum of money. She also described these staff persons as slave labor. So I read the formal contract and, boy, did I ever get the message that everything was geared to putting money in their pockets and they were never going to take responsibility for anything that the passenger felt was untoward.

Presumably, the agent was not receiving a commission from the fees we paid to NCL through them, so how did they survive in business? I was sickened. My wife was still feeling dizzy days after the cruise from the rocking of the boat. She did not really enjoy it at all and was bored most of the time. And on the last day, someone tried to charge her for a beer which she never ordered and it took three visits to the service stand to get it chalked off the bill. This latter event is a small thing but it shows how desperate the staff were to get a freebie. My wife is willing to pay for good service but gets mad when she thinks that she is getting ripped off.

If you are thinking about any cruise, demand answers to a prepared list of questions, get it in writing and refuse to pay the ** gratuity charges which NCL state is in their contract. Now, that is supposed to indicate that no part of that money is going into their pockets and if you believe that, then perhaps you are naive. But, if you tell your agent that you are refusing to pay it and they must forget about it, then they can arrange for it not to be charged because it is not quoted in the fare schedule, or they can face losing your business. Get it in writing.

10 of our family were going on a cruise on the Norwegian Star on April 25, 2010 to Mexico. My son and daughter-in-law and their two children made all the reservation for this trip. My wife and myself, my two older sisters and brother-in-law and my younger brother were all going on this cruise. On March 17th my son got a call from Norwegian Cruise Lines informing them that their state room was not available for them and they were moving them to two different rooms on separate decks. They were traveling with their two children so that meant that they would have to have one adult and one child in each room. So they are not going on the cruise. So Norwegian Cruise Lines ruined our family cruise.

This was the the worst cruise ever. The staff was unfriendly. Food, terrible. I've been on many, took my daughter and her family for their first time cruise. I do not recommend this cruise line! Go Carnival!

My family and I had our most recent trip on board the Norwegian Sky from 02/26-03/01. First, let me tell you that we are cruisers and this was our sixth cruise in the past 10 years. Norwegian Cruise Line was a first time for us. We were celebrating my wife's birthday and mother's 70th birthday on this cruise. I told the NCL rep when booking that this was the occasion and I wanted it to be special. She promised that they were going to do something during dinner and have a cake sent to our room. We also purchased 2 soda packages which we had to fight for on the cruise which lasted 2 days of a 3-day cruise. We never received the cake in our room and received nothing during dinner. We received no coupon book in the room as promised. The room had 2 towels for 4 people and 2 life jackets for 4 people. We saw our room attendant once during the entire cruise. The TV in the room was old and the remote did not work.

NCL made a big deal about my wife being pregnant and we needed a note from the doctor. My wife made two trips to the doctor to make sure she got the proper note because according the NCL the first note was not good enough. At the time of check-in, no one knew about this policy. She didn't ask for a note and when I gave her the note, she didn't know what it was for or that the policy existed. Our family filled out the illness document prior the checking in. We still hold that document. No one asked for it or even cared that it existed.

Your security is ** and your check-in procedure is laughable. When we approached the ship, the people didn't make us feel welcomed like professional cruise lines like Royal Caribbean and Carnival. They joked around and were grabbing each like little school children. Everyone stood like zombies not saying a word while passengers were trying to find their way around.

NCL has two restaurants that were included and the others had cover charges. The two restaurants were always crowded and there were never any seats to sit after you managed to get some food. The wait staff looked miserable with no smile on their faces, not like Royal Caribbean who on the first hour of the cruise I had more of a conversation with my room attendant than the entire staff and officers of NCL. It's not surprising because the captain of the ship walked by all the tables in the buffet restaurant and looked straight ahead without making eye contact, much less saying a word to the passengers. If this is his standard, no wonder the crew has the same standards. The crew only seems to interact with each other and not the passengers, like a retail store where all the sales associates stand around and let the customers fend for themselves.

The excursion desk had one gentleman who was consistently rude to me and my wife. He was a tall white gentleman with dark hair and clean cut. I don't remember his name or care to. The excursion was 25 minutes late and the tour people from the ship were no help. When my wife asked where do we go because we thought we were standing in the wrong place, the same gentleman from the desk told my wife to just be patient in a rude condescending tone. The staff all around seems clueless.

I can go on and on about this cruise, but before the ship departed from Miami, I knew we made a mistake with NCL. The tag line Freestyle is the same as Make It up as You Go or No Style. This Tag Line is pure nonsense and the crew doesn't have a clue how to operate within it. The service was pretty bad because these people get the same service fee or tip whether they do a good job or not. The buffet was the same for every meal and the only change was the carving station. In most cases, I had better food at the $6.95 Asian buffet restaurant. NCL has a long way to go to be considered being a good cruise line like great cruise lines such as Royal Caribbean.

I will say that the staff at the Kids Korner was excellent. The rest of the crew could learn a thing or two about service from them. We entrusted them with the most important thing in our lives and kept coming back. They had to be great, great jobs to all of them. But unfortunately, that is not enough for me or my family and friends to ever book with NCL again. Another good point was the cruise director. He seemed like he was a one man show. He reminded me of the performer in the 80s that played 8 instruments at once. I need a vacation after this vacation.

You want a great cruise travel with Royal Caribbean or Carnival. NCL is pushing the new ship, Epic. Unless they change the way they operate, the Epic will only be an even bigger hunk of metal in the sea with bad service. NCL wants to be a great cruise line but they seem to lack the will to be a good cruise line. There was no consistency within all departments of this cruise. When a complaint was made, the person listening to it basically just listened with a blank stare and offered no solutions. The bottom line is don't waste your money with NCL. Wait until they get their act together and choose a reputable cruise line.

Myself, my wife, and two sons went on a cruise aboard the Norwegian Gem on January 3, 2010. Unbeknown to us, the ship was broken before we left. The stabilizer and propeller were not working. Had we known, we would never, ever have gotten on board. We noticed the heavy rocking and slow speed as soon as we left New York harbor. when we asked what the problem was, we were told that the propulsion system, which keeps the ship stable was broken and they were trying to fix it.

Because it was broken, the trip was unbearable. We were bruised and sick. The captain told us that we would have to miss San Juan because we were going so slow. The company refunded $75.00 per stateroom, which really was the price of the port charges. Therefore, we were given no compensation for spending four, horrific days at sea. Since we were at sea, we obviously couldn't get off. When we were in St. Martin, they said people were brought in to try to fix the problem. If they couldn't fix it, we would have to go back to new york. The crew was even sick and miserable, so the service was terrible.

The reason we went on the cruise was for my son's 10th birthday. Unfortunately, he spent most of the time in bed. We ran off the ship when we arrived in New York. I contacted the company when I got home and after sending a detailed letter, they said sorry, we gave you $75.00 per stateroom (we had paid for 2 staterooms but stayed together because we were all so sick) and hope to see you again. Are they kidding?! Do we have any recourse?

My credit card company says they can't help because even though we couldn't get off, we did take the trip. Please help me. How can a cruise ship with 3,500 people on board go out to sea when the company knows it is broken before it sails? It took at least a week to get our bearings. It cost us $3,800.00, plus ruined our yearly vacation and my sons big birthday present. we were all bruised from falling out of the beds and banging into the railings. We had to eat in their specialty restaurants because the other food was inedible. There were separate charges for these meals. approximately $300.00.

This is my letter of complaint to the cruise line: 1) Adolescents ran wild through the corridors with no one stepping in to rein in their behavior. 2) Soda was charged at $1.95. Even club soda is free in all bars normally! 3) The wait staffs at Spinnakers were disorganized. No one came by consistently. We ordered two drinks one night that returned with no alcohol and then spent the better part of 20 minutes tracking down the waiter with no help from other wait staff. 4) There was no mention of tipping policy until the last full day at sea ($12/day/person). We had been tipping consistently at lunch and dinner and additionally with bar tabs. 5) The $12 fee was charged for Saturday the 20th, the day of disembarkation at 10 am. 6) The feeling was that at every step, we needed to pay a fee. We had previously gone to all inclusives with a better array of included dining options.

7) Even a tour of the ship by the staff was not free. 8) There were no alternate arrangements when we couldn't dock at your private island, just more bingo! 9) The pool table was broken the entire time. If you didn't charge for pool, that wouldn't have been an issue. Fix the ** pool table with all the money you are making off of the numerous bingo games. 10) The pool and hot tubs were constantly monopolized by children and their parents. 11) There were no children free zones, especially when the weather was bad and they were penned up inside.

12) Any dining option near the pool area was an exercise in futility, as mobs of people were there all the time. 13) The same type of territory nonsense happened with deck chairs and lounge chairs in Spinnaker. One person would hold onto an array of loungers and chairs sometimes with just a towel or book placed on the seat. I understand you can't control human behavior, but you can impose rules and enforce them by a kind word. If the lounger is for two, one person shouldn't be lying there for four hours sleeping. Enforcement is as easy as when you had staff limiting people's use of cameras in the theater.

14) Librarian is out from 11:30 to 2:30. What's up with that?! 15) And really, you have no WIFI, with all the other stuff you charge for? 16) There is no guest feedback on board. With randomly selected guests, you only give an address for comments? In this day and age, who doesn't have a website alternative for comments? After going online to search for contact info for you, I found various complaints from other travelers. And apparently, they also were unable to dock at your private island. And their cruises were at different times of the year. Perhaps you need to upgrade your itinerary or make alternate arrangements.

I bought a sweatshirt from your gift shop with the NCL logo. I wear it to the gym and talk to everyone I can about what a lousy time we had. I will also be sending this letter to our travel agent at Liberty Travel. This was our first and last time with your cruise line.

I booked a cruise on vacation to go then filled out all the NCL forms online. Online check in forms included proof of citizenship. I'm a Canadian with permanent residency in the USA. There was only one area for proof of citizenship so I provided my passport information. There was no place on the for my permanent resident information. I proceeded to the check in forms which were all approved for boarding. I contacted a NCL agent about document requirements and I was informed that all I needed was a valid passport or US driver's licence and birth certificate. NCL has an online document called Cruise requirements/Cruise documents and passport information that substantiates what the NCL agent told me.

On February 28th 2010, my daughter and I drove to Miami where I provided my valid Canadian passport; however, I was denied boarding access as I did not have my permanent resident card. They suggested that my daughter go on the cruise alone and I could go home and get my card - then three days later, fly in to the first port and maybe board at that time. The flight to Roatan would arrive five minutes before the ship departed port and was in excess of $500.00. There was another couple that were experiencing the same problem - they were also denied access to the ship.

We called NCL main number and talked to a booking agent who reiterated that all we needed was a valid passport. That outcome - it didn't matter that NCL was providing erroneous information that ended in denial of a paid product. NCL would not provide a refund and they would not provide a credit on a future cruise. I was given an NCL form letter stating that I was not allowed to board because I did not have the appropriate/sufficient documentation prescribed by governmental authorities and/or NCL.

Today, March 1st 2010, I called NCL reservations and asked Emily, reservation agent, about document requirements. All I needed was a passport. I again called the same number and talked to Dan, reservation agent in Guatemala. He said that I needed a valid passport or a picture ID such as a driver's license and a birth certificate. I then contacted Debra, NCL Customer Service Agent and explained the issues. Her response was that NCL is not responsible for documents or giving information related to documents to board ship. They refer customers to USCIS for this information. I was instructed to write a letter to NCL for review.

I lost one week off work $1200.00, travel expenses $140.00, cruise cost: $1147.26 and excursions: $370.00 with a total of $2857.26.

I am dissatisfied with the 3-day cruise experience from January 22, 2010 through January 25, 2010. My fiance and I obtained the cruise through Spirit Incentives. It was our first cruise on Norwegian after cruises on Royal Caribbean and Carnival. Our disappointment began with the company Spirit Incentives that does business on your behalf. This began with their initial ordering process. On December 9, 2009, a Spirit Incentives customer service representative forced us to plan the entire trip on that one call. It was later confirmed that she lied when she told us that all of the travels plans had to be made immediately within the call. This is where the poor planning for the trip began. Customers should be given at least 24 hours to call back with comfortable travel plans. Our call was also rushed because the representative was about to get off of work. We even requested to call back first thing in the morning, but she would not allow it.

We also found that the Spirit representatives have been trained to lie and make up phony upgrades on the ship. This happened to also be confirmed through a Norwegian representative. There were charges applied to every amenity; however, we denied all of the bogus charges such as the $150 extra for a room without bunk beds. We were told that they were metal bunk beds that could not be taken apart. My fiance and I were well aware of the staterooms having bunk beds, but they are usually not assembled, so we declined her offer. When we arrived, we happened to meet other couples that paid the extra amount and had the same stateroom that we had, so this seems to be a deceptive practice to get more money from guest. It is especially easy to deceive guest that are experiencing a cruise for the very first time, as we clearly noticed.

We decided to extend the trip a few extra days in order to visit family in Miami during our stay. To extend the trip for an additional 3 days following the cruise, it cost us an additional $150 fee. This also looks to be an additional bogus charge to deceive customers. We were notified by US Airways that the actual total for both of our flights was $414.80. This is $207.40 each for us to fly to Miami for this trip. The airlines informed us that no such charge should have been accessed because it would not have mattered when we returned.

After discovering several charges that did not make sense, we decided to contact your customer service department (NCL) for answers. The actual cost of a 3-day cruise quoted was $185 per person for that particular weekend. This would be a total of $370 before taxes and a total of $485.14 after government taxes.

The total that we paid to Spirit Incentives was $629.65 ($100 deposit previously paid by check) with $529.65 being placed on my Visa credit card. Before the additional $150, the total was $479.65. We requested a detailed explanation of the breakdown of taxes and fees. We found the actual total to be $414.80 for two flights and $485.14 for two cruises. The total for everything was $899.94, but we paid $470.65 in taxes and fees and the trip was supposed to be free. We paid over half of the total expenses. This clearly does not make sense. On top of this, we were also charged an additional $72 by your company for gratuity at the conclusion of the trip.

In addition, we incurred multiple transportation charges due to the fact that our flight was negligently made for Fort Lauderdale rather than Miami where the port was located. This happened to be a major inconvenience, especially since we had already paid an additional $150. This additional fee should have at least solidified a flight directly to Miami . This deliberate poor planning cost us an additional $50 to get to Miami . We basically paid $200 extra, which would be equivalent to the cost of an additional flight. This was all for a different return date and transportation to the port.

I have been notified by other guests of the cruise and they too feel as if they were taken advantage of by Spirit Incentives. We have all planned to file a complaint with the Attorney General, Better Business Bureau and the Department of Agriculture, if we are not reimbursed for the exaggerated taxes and fees.

The issues that we had with the cruise itself were as follows: Free fine dining in the Main Dining was never mentioned and we only found this option the last night of the cruise by mistake at the bottom (5th floor) of the ship. We would have preferred this option over the same meals each and every meal at the buffet display.

On Saturday, we docked at the Bahamas and had a horrible time. No beach was in sight. The lowest amount for a taxi around the area was $40. The Bahamas would have been much better, if we had the option of a beach next to the boat docks. We could not afford a taxi to Atlantis, Paradise Island or anywhere on the island. We were limited to the shopping areas around the ship. The time of 7am to 5 pm at the port was way too short. 7 am to 7 pm or 7am to 9 pm would be more appropriate so that we could experience the Bahamas evening events.

On Sunday, on our route to "Great Stirrup Cay," there was an issue with the weather. The ship crew decided to stay out to sea. We felt short changed because we weren't able to experience the excursions that we had planned on that date. We also wanted to go snorkeling with the equipment that we brought in our luggage from Ohio . Bringing the equipment increased our luggage and bagging fees for no reason. We also planned on doing some additional shopping at this port.

What happened to the chocolate display that other cruises offer on the last evening of the cruise? We looked forward to this as well.

Moises requested a cruise line vacations from 2/15/10-2/19/10. On the day of departure to cruise since all his paper work was in English, he was checking his reservation with cruise. He notice his 2 little daughters were not added and he starting calling the sales agent to help. No help whatsoever and no one to translate to him English to Spanish and vice versa.

He called Norwegian, he didn't help him. All he wanted to add his to little ones or change the cruise line trip for another day or date. He wants a complete refund of his cruise ship reservation now that he felt humiliated for not being helped as a customer and as a tourist. He is stated that companies like this should not be operating. He understands the regulations of any source but he wants consideration of what he said the language barrier should not be the excused to rip him off. He is stating that they could charge him a penalty fee but not even that this could cause communications between any country tourism could be at risk for all this bad experience.

Indeed he just need to understand why the person sent him a this and did not even call to confirm as stayed by Norwegian that on every reservation booking sales agent must call or contact guests before their trip this was not the case for Mr. Moises. I would like to someone help him, he needs a translator. Since the beginning of his bad experience, it started by him not speaking any English. I am sending a copy of reservation booking information and you will be able to see that not even regulations were in Spanish.

Moises lost time and money for hotel nights paid for not been helped and also paying for penalties for flight tickets to go back to Mexico. He is very disappointed about his customer rights violated just because his origin and insulted by the inconsideration of how business do what they want with tourism by just thinking that language is the excused to rip off tourism from any type of origin in this case Mexican. He is advising that regulations and multi language speaker must be a plus for communications and regulations or policies must be translated to every customer from any part of the world in their mother tongue to avoid this abuse and discrimination.

Mr. Moises vacation with all is family were a total bad experience and he want to be refunded and he expects an apology from this travel sales agent for their company not had helped him. Also, he will encourage that travel agencies online are not trusted and should be regulated and monitored. Thank you. He hopes that this agency will be able to help him in any way possible and this experience is able to help avoid this kind of problem in the future.

Poor reservation service. Cancelled our cruise without notice before flying into Ft. Lauderdale. Gave us an owners suite for screw ups with initial reservation problems and then did not want to provide services or honor another owners suite for our next cruise that was suppose to be replaced by the cancelled cruise. Overall, severely poor cruise line. Eradication of Vacation! $800.00 out of pockets expenses. Several letters to Norwegian Corporate office, Better Business Bureaus~FL.&PA. Tireless reports to the newspaper and local media. No Results.

NCL refuses to redeem reward points even though I followed their instructions given to me by Diana J. by phone. She gave me an incorrect email address. $2000.00 of reward points have not been credited to my account.

My husband and I took a 13 day cruise to the Panama Canal and Central America leaving Miami on 12/06/09 and arriving in LA 12/19/09. Although we encountered many problems with this cruise, they are not as important as to what took place on debarkation day in LA. In the daily newsletter that we received the day prior to arriving in LA which discussed the debarkation process which included the on board customs procedure and the color coded system that would be in place, hey stated in their printed letter that everyone would have cleared customs and be off the ship by 9:30 am. By 6:00 am people had already begun to get in line for customs regardless of what color tag they had. There was pushing and shoving already at that early hour and no NCL personnel there to "police" the situation.

By the time we arrived at the staging area around 8:00 am, there were two lines that went from the customs area, wrapped twice around the pool and then back into the buffet area and again much pushing, shoving and hostility. Several times, we actually thought blows would be thrown. At various times during this ordeal, crew members would walk through the area and passengers would try and get them to help with the situation and they would just shrug their shoulders and walk away. Somewhere between 9:30 am and 10:00 am, personnel finally came to the staging area and tried to correct the situation but by then it was too late. We did not get to customs until around 10:45 am (remember we were all supposed to be off the ship by 9:30 am) at which point we had to literally run back to our stateroom to retrieve the items we had left there, as we had a 2:00 pm flight out of LAX and had a transfer from the cruise terminal to LAX which we didn't know how long would wait for us.

We had asked the day prior to arriving if we would need to take our overnight bag with us and were assured it could safely be left in our stateroom, that no one would enter it until we had cleared the ship. We also left jewelry, some brought from home and quite a bit of newly purchased items which were to have been Christmas gifts for family and friends.

When we saw how things had been delayed we asked again not just once but three times and were told "your things are fine, no one will enter your cabin until you have left the ship", and we took them at their word, a big mistake! We arrived back to our cabin to find the door wide open and the stewards in the room readying it for the next occupants. I apologized to them but explained that the ship now was responsible for our late return. Neither of them responded in any way which I thought a little strange, since they had always spoken to us even if just in the halls during the cruise. We grabbed our bag, and my purse and flew out of the room never giving the items left in the safe a thought. It wasn't until we arrived in San Francisco later that day where we were going to be staying for 4 days before flying home that the items in the safe came to mind. We immediately called NCL and were told that we would need to call back on Monday and speak with "Lost and Found" as they didn't work on the week-ends.

Even after my husband tried explaining that we were not talking about a couple of hundred dollars worth of things but more like $7,000, they again said nothing could be done until Monday. Since we knew the ship was leaving again that same day we were sick that nothing could be done for two days. The first thing Monday morning we called Lost and Found who took the info, gave us a claim number and said they would contact the ship but that it might well be at least a week because of the short week due to the Christmas holiday and as soon as they had any info they would contact us. I was livid but thankfully my husband was the one actually speaking with them and he was able to remain somewhat calm. They called us back the next day to tell us they had contacted the ship and that nothing had been turned in. When my husband tried to to further push and find out if anything further could be done he was told "we've contacted the ship and it's not there".

Upon returning home we called back to lost and found on the first day they were back after the holiday which was 12/28. I spent four hours trying to get through to speak to a human to no avail. I then called our travel agent who was to put it mildly, horrified to hear what had transpired. She promised to do all she could to help and promptly called her contact at NCL. The NCL person she spoke to promised to see that the matter was resolved, hopefully with a favorable outcome. They (NCL) have now asked that we be patient until the ship gets back to Miami in two weeks. At that time everything in the ship's lost and found is turned over to the main Lost and Found dept. of NCL where it is processed for return to the rightful owner. We were also told that if in preparing the cabin for the next cruise, a safe is found to be locked that the only way it can be opened is by the Head of Security and the Head of the Stewards to both be present at which time the safe is opened and any items then taken to the ship's Lost and Found to be processed.

By waiting until the ship returns to Miami, it will have been one month since we reported the problem and in our opinion too long to have to wait for a final word from NCL, but our hands appeared to be tied, so we waited. While my husband and I assume some responsibility in leaving the items in the safe in the first place, had it not been for the mess with the on board customs situation and the amount of time it took us to clear customs, we would not have been so hurried and would have done our normal double checking of all areas in the cabin. Meantime Christmas has come and gone and my family and friends who I had purchased gifts for received nothing and the things I traveled with are who knows where. If ,in fact, the "locked safe" policy was followed, then there should be a good ending to this saga. But with each day that passes, my hope dims. No matter how this turns out, I have learned a valuable lesson from this experience and that is do not travel with anything you can't replace and don't allow the cruise line to blow you off!

NCL GEM Just returned from the 2009 Christmas cruise. This was our family's first cruise we went with another family who have cruised before. 1st. They nickle dime you to death. 2nd. Service stinks for the most part. 3rd. Cagneys Steakhouse which is a specialty restaurant $25/per person. Stunk. The meat was good but the rest was not good. We sent the salmon back. The food was mostly cold. They rush you, we had to ask them to slow down the courses. A real disappontment especially for Christmas dinner.

4th. The entertainment was not so good. The shows were corney. A few OK ones but nothing you'd be sorry you missed. 5th. The band Prism was the best thing about the entertainment. 6th. The spa is OK but if it gets crowded forget about it. The people are rude Leaving their towels on the heated lounge chairs while not using them. The staff lets this go on.

It was not God aweful but I would not recommend it. They overcharge, for eveything. Some staff were nice but the Java Cafe Staff were really snotty especially to my 14 year old. Beware soda passes for kids over 13 are $50.00 unbelieveable! All in all a disappointment.

Lastly the public beaches around the Atlantas have no lifeguards. The water was rough, a family was in the water the father barely got out of the water our party save the kids. The mother got sucked out and my son and another man swam out risking their lives turned her over and tried to get her into shore. By then my husband and another man in our party and a few others assisted them in pulling her out of the rough surf. They had rescue equipment on the beach but the men in their white shorts just stood there and watched. Did NOTHING! Not sure if that woman made it or not. So beware!

My sailing dates on the Norwegian Sky were November 27 through 30, 2009: a three-day cruise to the Bahamas. It was a girl's trip to celebrate a friend's birthday. I have been on several cruises and this is by far the worst. I have four complaints, the ship was extremely cold, the room steward never introduced himself, we were not given clean towels our dirty towels were folded neatly on the racks, and lastly, the food in the main dining room was not good.

When we arrived in Miami, it was a cool day the temperature remained cool throughout the trip until Sunday when we arrive at Sturrup Cay Island. The temperature inside the ship was so cold I purchased a sweatshirt. The sweatshirt was my constant companion everywhere even at dinner, when we dressed semi formally for the birthday celebration. I noticed other guest walking around with beach towels draped over their shoulders to keep warm.

Normally, the first day the room steward come in, introduces themselves, and explains the services they provide. This NEVER happened! When we left, our room we would make sure our dirty towel were left on the floor as instructed by a note in the bathroom area. When we returned the dirty towels were hung up on the racks or not replaced at all. When we asked for clean towels we were ignored or told they would be replace but were not. On one occasion, we took the towel from an unattended cart placed them in our room only to have them removed when the attendant arrived. The attendant never introduced himself or gave us his name.

Our first day on the ship we booked dinner at the steakhouse for the birthday celebration on Sunday, it was great! We decided to try the main dining room on Friday before booking at another restaurant on Saturday. The food was not good the service was minimal at best.

I was greatly disappointed with my experience. My previous cruises left me feeling like a queen in this case I felt like I had been to a no star motel. What makes me really mad is the tip was billed everyday ($12.00) to my account.

I did not receive a feedback form from the cruise line. I called a filed a complaint but have not heard anything from the company.

This is just a general statement. First, I want to say that the staff on NCL's Spirit could not have been nicer. The service was good, and our room was always clean.

The food was not good. I believe that it's "Freestyle Cruising" that ruins the food. Think about it - the food has to be ready all the time. It isn't made to order. This results in crappy, institutional quality, and much of the time, it's warmed over in a microwave, resulting in gluey and rubbery textures, hot spots, etc.

Also, because you are not assigned a dinner seating, you don't really meet others aboard the cruise, which is one of the main attractions of cruising for me, since I don't do "beachy" activities (which most cruises are big on). This is my 3rd cruise, and dinner seating has never caused me any problems. But my wife and I most often sat by ourselves - not really a problem as we actually love each other - but it was disappointing to realize that there were other cruisers we could ahve met and formed relationships with, that we didn't because of the freestyle. Royal Caribbean's food is WAY better than NCL's.

The paid restaurants are expensive - $10 to $25 per person. And the food is not much improvement over the free dining rooms.

The ship is beautiful, the staff nice, but the food stinks. They served me a watery gruel when I ordered oatmeal. I sent back a chicken breast. We ended up just going to one of the small bars for hamburgers and sandwiches because the food in the dining rooms was so awful. Getting off the boat became much more about finding decent food than about seeing sights.

I wear a brace on my left leg from my knee down to my foot. While in Maui, I wore my brace down to the beach and removed it to sit on a lounge chair. I used sunscreen. However, it did not occur to me, that my 'bad' leg is never exposed to sunlight. I therefore, incurred a terrible sunburn.

Once my daughter and I returned to our cabin, I went to the onboard and bought some aloe vera to apply to my burnt leg. The next day, after our excursion, I went to the NCL hospital. The Dr looked at my leg. He diagnosed my leg as 1st degree sunburn. He gave me a small container of silvadine cream, which was used that night. In the morning, we went on our next excursion. When we returned, I reaqlized that my leg was getting worse. I went, once again to the NCL hospital.

Once in the door, I was approached by a gentleman dressed in solid blue (not the Dr). I was asked 'how' I got into the room. I said I walked in. He asked me what I needed. I showed him my leg. I was told to go on a shuttle to K-mart and purchase necessary items to take care of my leg. My daughter and I went and purchased gauze, 2nd skin (to prevent it from sticking to the gauze), gloves and several sticks to apply the silvadine cream.

The next day, my leg continued to worsen. After our excursion (once again the door was locked to the 'hospital'. I called on our phone, the number listed for 'medical emergencies'. The nurse answered the phone. I was told the Dr was unavailable, but, she would 'give' me more silvadine cream. I left immediately to pick it up. Once I arrived at the 'hospital', the door was locked (as uisual). I knocked on the door. No reply. I pounded several time on the door. A woman finally opened the door just enough to see my face and ask me what I needed. I told her the nurse told me to come and pick up some medicine for my leg. She then called the nurse via cell phone, and was instructed as to where the silvadine cream was. She then opened the door just wide enough to give it to me.

Over the next two days, my leg became worse. After enduring an excruciating 13 hr flight I arrived home. My husband immediately transported me to Jewish Hospital in Louisville, KY emergency room. They cleaned my leg as best as they could. I was instructed to see a wound care specialist the next day.

The next day, I went to see the wound care specialist. He was horrified as to what he was witnessing. My leg was swollen, infected, and oozing, with other huge blusters that had not yet burst. He was also concerned to find out that I had endured a 13 hr flight, with no where to prop my leg. I was tested for blood clots. I was admitted to the hospital immediately. with 2nd & third degree sunburn (NOT 1st degree sunburn as the Dr on NCL had diagnosed). I remained there for 1 week, receiving wound dressings and antibiotic I-V's.

I was hospitalized from June 30th to July 3rd of 2009 for 2nd AND 3rd degree sunburn to my left leg only. I endured insufferable pain. I also had to receive a tetnous shot, be tested for blood clots, be on antibiotic I-V's, endure special wound care and bandaging at hospital in my home city of Louisville, KY. It was of my Drs opinion, that if I had rec'd antibiotics and proper wound care, I would not have ended up in a hospital. Plus I had to pay my insurance co-pays for the emergency room ($50) and hospital admittance ($150).

I filed a complaint with NCL. I have not received a satisfactory reply as of this date. I spoke with a Holly Hasselman - Senior Claims Representative who was extremely negative. I then contacted the CEO's office. I was told the CEO does not handle complaint calls. I was then referred BACK to Holly Hasselman - and had to leave a voice message.

As of this date, my call has NOT been returned. Considering the amount of money I spent on this trip for myself, my daughter, and grandson - I was only offered a $100 ship board non-transferrable credit towards my 'next' cruise. This is all they were willing to compensate for the inadequate medicdal care I received - PLUS the medical items I had to purchase at K-mart on Maui to care for my wound myself. I was charged $128 for the first and only time I could reach the Dr. on board.

I have been given the run-around, and phone numbers I have requested to reach the CEO - Kevin S. and the number to Holly H. - Senior Claims Representative. I was forwarded to her voicemail - but was told that her phone number was not allowed to be given to customers.

I'm a pretty laid back guy, and I'm usually not hard to please. Most of the bad things you'll read about Norweigan Cruise Lines is true. I have cruised twice with Princess Cruise Lines with not a single complaint. I just returned from a 7 day Alaskan Cruise upon the Norweigan Pearl. The service, entertainment, and food was horrible. I won't go into major details, but trust me, go with Princess Cruise Lines. NCL is over priced, understaffed, and they show a lack of concern for your needs.

My family and I were guests aboard the NCL Dawn for the cruise that set sail from New York to Bermuda from August 23rd through August 30th 2009. When we check into our stateroom on Sunday, August 23rd we found that the child lock on the balcony door was broken, so that anyone could open the door even if it was in the upright or locked position. Given that we have a six year old child (and a ten year old child), this was a serious concern for us. We reported the incident to customer service representatives who said they would send someone to look at it that night. No one did.

The next morning we asked again and team sent a carpenter by the name of Marlon who looked at the lock, agreed that it was broken and said it looked like it was a big job and he wasn't sure he would get to it. I told him this was a priority and he said it would be fixed that afternoon (Monday, August 24) That night, we saw that it was not fixed and the following morning I then called customer service representatives again and was told that the lock was broken, it could not be fixed and we would have to stay in the room until we reached Bermuda when they would get a part to fix it.

Those three nights were ruined since neither my wife nor I could sleep knowing that our small son could open that door and potentially fall overboard. When we asked if we could be moved we were told there were no open rooms available. No one ever suggested switching with someone who did not have a small child.

I believe the broken lock is clear violation of safety code and that my family was put in real danger by staff's lack of concern or action. My vacation was ruined because of it and am asking for a full refund of my money. [NCL] states in all [their] literature that the safety and welfare of passengers is number one priority and yet no one on your staff did anything to address this problem for half of my vacation.

In addition to the above issues, I am listing several others we believe violated policies and led to our dissatisfaction: We signed up our children (ages 6 & 10) for your Kids Club Free Style Play. The first time we arrived, we informed the staff supervisor that both of our children had asthma and asked if we could be given a beeper just in case one of them had an asthma attack. We were told by the supervisor that beepers were only given to parents of children two and under (primarily to deal with the inconvenience of having to change diapers) and that it would be sufficient if we just gave them the area that we would be in and if a problem arose they would come get us. Please note that at no time did child care staff ask for us to drop of my children's inhalers.

We kept checking in our children during the hour and a half they were there for free play because we were concerned that they would have a problem and we might not be able to get there in time. While they had no incident of asthma, staff's lack of concern convinced us that we would not use your Kids Club again. In fact, we feel that cruise staff's primary concern was that of dirty diapers rather than genuine medical issues for the children in their care, a fact that truly disturbed us and clearly ran counter to your literature that states safety is your primary concern.

Price Gouging and Oppressive Policies: Our second night, we had reservation at one of your premium restaurants, Salsa. Our room was minutes from the restaurant. Three minutes prior to our reservation time, the restaurant called our room to inform us that if we were more than 15 minutes late, not only would they not hold our reservation, but they would also charge us the full restaurant fee. When we arrived at the restaurant two minutes later, we were surprised to see that it was completely empty and reservations were clearly not needed. We understand that one of NCL's policies is that if you do not cancel a reservation within certain amount of time that you will be charged the addition fee. However, threats to guests before they are even late seem ridiculous and the idea of forcing us to pay yet again for services we didn't even use is unethical.

Price Gouging and Hidden Fees: Throughout the cruise we and other passengers (we spoke to many families while our children were playing together in the pool area) that we were being "nickled and dimed to death" with various hidden fees and outrageous prices for items usually included such as bingo cards, soft drinks, and tips. We were on an NCL cruise 3 years ago and didn't feel this way. We had a pleasant experience and that is why we booked this trip. To hear that bingo cost a woman and her daughter her $90 shows just how appalling policies have become.

The most egregious of these fees was the hidden TIP FEES of $12 per person per day charged everyone on board. For a family of four, those fees amounted to $337 for our vacation. Not only is it completely unethical to demand such charges, the fact that guests are not told about it ensures that for most of the vacation, they are double tipping. Given that your sit down restaurants had strange and constantly changing hours, we wound up eating at these buffets quite often and yet we were still charged the $12 per person fee for tipping.

Health and Welfare of Guests: We spoke to many other families onboard about the fact that in main buffet restaurants, including the Garden Cafe and Deli and the 24 hour restaurant/diner, the restaurants were so understaffed that we were forced to clear other guests plates and since no staff member ever wiped down a single table, we had to resort to getting our own hot water from the beverage counter to wipe down the tables ourselves as did many of the other guests. This was highly unsanitary and is a primary factor in the fact that all of my family wound up getting severe respiratory infections during the trip. Our doctors' bills far outweighed the tips forced on us.

While Bermuda was beautiful and we enjoyed the time there, [NCL]'s lack of concern for our safety and health, the horrible service, outrageous hidden fees and unsanitary conditions have convinced us that unless [thet] change [their] policies drastically, we will never book another trip with NCL or its affiliates and we will let everyone we know why. I will be forwarding a copy of this communication to the Cruise Line International Association and Consumer Affairs Organization as well as to your corporate offices. I also will be sending a copy of this to L. Black, founder of Apollo Management L.P., as I believe their recent investment in NCL makes them an interested party.

We recently took a 12-day Baltic Sea Cruise from Norwegian Cruise Lines on the Norwegian Jewel, departing on August 15 from Dover England. It was very very disappointing. We have only been on one cruise before with Royal Caribbean so I can only compare with that cruise but in comparison, NCL was absolutely terrible. The customer service was atrocious, the state room attendant was courteous to say hello at least but that was it - there was no conversation and took us 8 of the 10 days to get enough towels for all four of us.

Unfortunately we only got enough towels once and then we were back to two towels for the room. The safe in the room didn't work and wasn't fixed even though we complained numerous times to get it working. They also were painting and repairing the boat so various sections were closed off during the trip, including our balcony for a couple of the days.

We took a tour with the cruiseline in St Petersburg for both days were were there, and the 2nd tour was horrible and very very disappointing. It cost around well over $200 per person (slightly discounted for the kids) but when we got on the tour bus the driver would pull over to yell at people for having thier feet on a seat, or holding onto the luggage container with thier hand (above the seat). The tour guide rushed us through everything getting angry when people wanted to slow down and take photos.

We had several elderly folks that had a really difficult time keeping pace and didn't get pictures of anything because they were rushed along. We arrived at the Hydrofoil to go across the bay of Finland and there wasn't enough seats for everyone so even though we paid full price, my daughter didn't get a seat and ended up standing the entire ride across the bay. There was never an apology or anything, the attitude was aggravating. The staff on the ship wouldn't help, even the excursion desk couldn't do anything about it. The ship charged a mandatory $12/person/day fee at the end!

My children didn't use the teen center at all because they said it was chaos and the staff had no control, my younger two used the kids center three times on the trip because it was paid use during shore days - even if you didn't go ashore! We didn't eat in the specialty resturants because there was a $15.00 cover just to go in and then the price of the food so we ate at the main dining or buffet. After day 2 at the buffet we realized that they were serving leftovers every 2nd and 3rd day. They were using the food from the previous days and making them into something else the next two days. The food was absolutely terrible, it was the same thing over and over again, no variety, no special foods, nothing. The Chocoholics night was cool, but that was one night of the 12 day trip and we didn't eat any of it, just went and looked at the sculptures.

I spoke with many long time cruisers that felt the same that I did. The kids/family activities typically weren't until late in the evening (around 10pm) which we typically were already in bed or getting ready for it by that time. There was one staff member that went out of his way to be friendly and nice, he was the only one that should have been applauded and if I had the option I would have given our entire tip to him just because he took the time to actually say hello and greet us everytime we saw him in various places on the ship - otherwise the staff were rude, hurried, rarely had a polite word and just didn't have the time to "deal with you."

I typically don't like to cause a fuss but this cruise truly disappointed me and the cruiseline was very disappointing. I know any future cruises for my family will be back on [competitor] or perhaps we will try one of the other lines, but never again on Norwegian Cruise lines. Freestyle cruising is a farce and not really freestyle, it is more expensive, less relaxing and totally disappointing.

The problem I have is that I asked Ms. Rainford on a phone conversation dated, 7/24/09 if NCL had ever in its history refunded or given ship credit to a customer without travel insurance. Her response was yes but only to indivuals whose spouses died on the cruise, completely making my situation discriminatory. Ms. Rainford should have just let the converation go at needing travel insurance. She now in my opinion has discriminated against my immediate family member dying. Because my mother was not my wife, I don't get a ship credit.

On top of this, NCL requested private and confidential information from me to ensure that I was not lying. I faxed them my mother's death certificate and after they read the document, they denied me! If the answer was no all along, why did they need the documentation?

The trip never happend. When we arrived at the airport they tried to tell us we were too late. However, on delta.com and nwa.com it states 60 min prior for international travel. We were there over 101 min prior to departure. As we were waiting for a supervisor we called the NCL helpline only to get hung up on after the lady stated it was not her problem. Delta explained to us that they could not help us because we purchased our tickets through NCL and that they were at a bulk rate so that we needed to go through NCL. They even printed of our receipts which in their system shows we purchased the tickets for 84.17. However, we purchased the tickets through NCL for $1500. That leaves NCL with a big profit.

I have spent countless #s writing letters,emails, and making phone calls. The travel agent says she cant help. Northwest/Delta says I have to go through NCL because that's who the tickets were purchased through and NCL says that I must go through the airlines. I am tired of everyone pointing the finger. Obviously, NCL has made a profit from my family, they took our $ yet didnt give us the cruise we paid for. (totaled over $7,000) NCL has all our receipts and paperwork regarding the total amount spent on this cruise.

We arrived at the Minneapolis airport on 6-6-09. My mother, grandmother, and I were heading to Amsterdam for a cruise aboard the Norwegian Gem on NCL. However, when we went to check in they told us we were too late. This is the 2nd check in place that Delta had guided us too. At this time it was 1:50 and our plane was not scheduled to leave till 3:10. There had been an accident on 494 E and the lanes were all at a standstill for more than 40 min. I asked to speak to a supervisor. We waiting 20 min before one appeared.

In the meantime I had called the emergency help # NCL provides us on our cruise info. The lady told me she could not help that we should have been there and hung up. After bantering with employees at Delta for over an hour- the flight now leaves without us.

we are told that since we bought our tickets from NCL that we are not allowed to take the next flight that we must buy tickets all over again. We had already paid 1500 for our tickets. In Delta's system in showed that NCL had paid $84.17 for our tickets. Which means NCL marked up our tickets more than $1400. Quite a profit!

My mom broke down in the airport. My mom is a cancer patient who was suppose to be avoiding stress. I have my law degree and tried to reason with these people. We went to each gate to see the price of a flight. My mom and I both called into NCL help line again and no one would help either of us. What 's the point of a help line? If I am paying 1400 for a flight then they need to have me on a flight.

After spending 5 hours in the airport we drove back to Iowa. We raised hell that following monday with the cruise line and our travel agent. On Tuesday we get a call that if we will pay an additional $690 they will fly us to meet the ship. Hmm, lets see thats half of our original cost of the plane ticket and we would miss half the cruise, but NCL thought they were offering us a good job.

Now 2mths later and many letters later to NCL we still have not received any refund or an offer to give us a cruise. We paid for the cruise now they need to deliver and give us our cruise. My mother was sick and went into a depression. We are out over $7000 dollars. We have spent all summer writing letters to NCL, airlines, and the travel agent only to keep being told there is nothing they can do.

I contacted NCLs Customer Service department and was told that the room inventory for the $209.00 price point sold out and the Cruise Search Results page hadnt updated to coincide with the Inventory page and NCL would not honor the $209.00 per person price.

The next day Nancy, Cruise Specialist called to see if she could assist me in booking a cruise. When I explained the situation to her, I got the same response as the day before.

I find this practice deceptive a ploy to charge unsuspecting customers a higher rate then posted on their search page.

In July of 2009, my family and I took a weekend cruise to the Bahamas from the port of Miami. We are a family of 6, which includes a son in a wheelchair. When I booked the cruise over the phone, I wanted adjoining rooms so that my family would not be split up while on vacation, and a regular room only holds 4 people. They told me that I did not necessarily need a wheelchair-accessible room, as our son is not independent. We do everything for him; therefore, he didn't need all the amenities provided in a "wheelchair-accessible" room.

As someone who had never been on a cruise before, I booked two regular rooms that were adjoining. Once we boarded the ship and got to our rooms, I was in shock. The doors are so narrow and there is no way that a wheelchair will fit in a regular doorway! I called customer service on the ship, and they told me to call back later as they were busy. I said, "How am I supposed to get my son in and out of this room?" They said, "Carry him."

He weighs 100 lbs and the doorways are very narrow - even carrying him was difficult to do as I had to turn his body sideways as well. Otherwise, he would bang his head or arms on the washroom door or closet beside the entrance door. Later on, I called customer service again, and they told me that the cruise was full and I could not get a larger room and they could do nothing for me. They also told me not to block the hallway with the wheelchair.

If you are in a wheelchair or have somebody in your family in a wheelchair, I would absolutely not recommend this cruise line.

I must say this is the first time I have ever registered a complaint against a cruise ship/consultant. My church decided we were going on a cruise back in March 2009. Contact was made, and a consultant was given to us. I talked with Samone for about a month, and then things went south. I tried to reach her several times to no avail. I then called the main line and was told that Samone no longer worked there. I expressed my disappointment. I explained that I should have been notified and given the name of the consultant, who would be assisting me from this point. There were apologies, and I was given Jose.

Jose gave me this long spill about his tenure there and how he would make things right. Things were going good for a little while. Then it became hard to reach Jose. He would not return calls or emails. I sent Jose an email detailing my disappointment with follow up and my group was considering going with another cruise line. In addition, I told Jose it was very unprofessional to avoid calls and emails.

About 3 weeks ago, I talked with Jose and he was going to take care of some things for me and call me the next day. He did not, so I sent him an email. A return email came, saying he would be out of the office until June 30, 2009. I tried calling him after that several times and kept leaving messages. Today, I was fed up and called the main line and got Ashley **. This is when I found out Jose no longer worked there. What is going on with Norwegian?

I am almost terrified to go on a cruise ship with you, guys. I have been given the runaround over and over again. This is not the way to do business. I have explained everything over and over again. I am tired. The balance of the cruise payment must be paid by the 20th of this month. This is the last day to get a refund. I have to report back to the group and see what they want to do. We have reserved 18 cabins. I expected top-notch service from you, guys, and I haven't even gotten on the ship.

Needless to say, I am concerned about the service if we keep these reservations. I suggest that when a person is assigned to customers and leaves, the customers are notified with the new consultant. By no means should the customers investigate to find out why her consultant is not calling her back.

The only problem we had was some rough seas on the way down. Take dramamine or use the patch, ginger pills, and LIE DOWN if you don't feel well. I always used to hear that you should get out on deck and get some fresh air if you feel seasick, but that didn't help at all. Lie down and you will feel much better.

Enjoy your trip!

We just returned from a seven day cruise on the NCL Gem, on April 11. We were very disappointed. Our experience with NCL is that they are overpriced and grossly understaffed. The closed circuit in-cabin TV loops a video that includes a news show documentary about how the cruise line is struggling to stay afloat. 'nuf said. We traveled with three people and were charged $12 a mandatory fee of per person per day gratuity. My folks are sailing next week on Royal Caribbean and they only suggest $9.75/day per person.

There is a very well appointed teen lounge and my 16 year old had a great time all week. There is also a kiddie area for children through 9 years of age. When asked where my 12 year old could hang out during the cruise, we were sent to the tween area. It was down 6 decks from the teen and children's areas, actually THROUGH the casino and reeked like smoke. The tween room was a meeting room, which is what the rooms permanent sign indicated, with a piece of paper tacked to the door stating that indeed it was the camp area for the 10-12 year olds. My daughter flat out refused to be involved, and I couldn't blame her one bit. Mainly because neither of us could breathe.

We were unable to land on the private island due to the stormy weather. Now I know you can't blame NCL for the weather, but we were told by staff this was the third week in a row they were unable to send in the tender boats, and that this happens every year at this time. The captain actually does a joke at the show about how during the last cruise he missed only one port, only to reappear later in the week and say that he actually was NOT joking. Well, since this is clearly a known issue perhaps NCL should change their itinerary instead of misleading guests into thinking they will actually get four stops instead of three.

There are endless lines to be waited in. My sister and I tried to keep things light by joking that freestyle cruising was a euphemism for disorganization. We waited in a disorganized, angry crowd to get our tender boat tickets (which later did not sail) and in unbelievably long lines to pick up our liquor and disembark at the end of our cruise. EVERYONE tries to eat dinner at the same time every night and if you arrive at one of the free restaurants later than 5:45 (they open at 6pm) be prepared to stand in line.

Dining service was atrocious. We actually had to walk out on our dessert one night if we wanted to make the show because service was so slow. I think there was only one meal when our table of five was actually handed the correct meals. My daughter dumped and entire drink into her lap at the Grand Pacific dining room. We were seated directly in front of the wait station and about five servers who stood there seemingly dumb founded on what to do. We basically cleaned up the mess ourselves and eventually were brought a new table cloth which we put on the table ourselves. The whole experience was really quite poor. Before this cruise, I disagreed on auto-gratuity on principal, now I tell you from experience, it makes staff lazy and relinquishes all of your power as a consumer.

Cruise cost upwards of $3000.

This cruise line has horrible business practice. I had purchased a cruise package at this beginning of this year, for my girlfriend and I to go on in the spring. Due to military orders and her family issues, we had to cancel. We canceled two days after the purchase and the cruise line refused to reimburse us. I argued with them for 3 months and they refused to help us at all. There was nothing I could do, our plans changed and we were not going to be able to go on this cruise. We opted for another cruise later on, but the cruise line refused. They simply didn't care about their customers, only about MONEY!!! I recommend never using Norwegian Cruise Line.

We just returned from a 7-day cruise around Hawaii on Pride of America. We thought it might be interesting to read some comments on your site about the experiences of others re: this cruise and line. We are fairly experienced travellers, so I feel we have resonable expectations of a cruise.

We are just writing to say that, after reading a bunch of comments, we disagree 100% with almost all of the comments posted on here about NCL. Our experience was fabulous. The ship and stateroom were quite clean and staff were constantly polishing, mopping, etc. everywhere. The staff was extremely pleasant (with one exception and I think that person needed a vacation from the 400+ teenagers on spring break who were on this trip). Staff went out of their way for us, Activities and shows were on time and very good. Luggage handling was superb. The daily service charge had been quoted (quite clearly in promotional lit) as $10 per day but had gone up to $12 after Jan. 1. They reduced it immediately back to $10 upon one simple request at the main desk; we just told them that our reservations had been made before the price increase and no prob.

Our only sort-of disappointments were (1) the service in the main dining rooms was fairly slow and sometimes resulted in the food being a bit cool and (2) a number of fellow travelers (adults) were very overbearing, crabby and loud at times in public places, so much so that we often changed tables to get away. But you cannot control rude behaviour! In short, I'm not sure why other people have had such bad experiences on NCL. Except for the aforementioned, we were very pleased and would cruise again wth this line. Thank you.

I would say that I am an experienced cruiser. I have been on 4 cruises to date. This last cruise on the Norwegian Spirit ruined my perception of cruising. My sail date was from 3/22/09 to 3/29/09. From the time I got on the ship to the time I left nothing but rude and crued service. After entering my stateroom and unpacking, the steward simply just walked in on me. He said He wanted to turned my stateroom beds down for the night. I looked at my watch and it was only 5:30 in the evening. I told him that I didnt want them turned yet as we were not ready to turn in until later in the evening. His response was and I quote I will not come back at all tonight to do this, you will just have to service yourself. I said no problem, I can pull the bunk down myself. His last response was Ok. whatever! As he walked away he rolled his eyes and left. I didnt think much of the conversation then until later on into the cruise.

From that night to 2 days later, I never once recieved a cleaned room. No clean towels, sheets simply turned over, Bathrooms dirty the whole cruise. No new cups, just simply rinsed out and put back, wet. and this was just the stateroom problems. A list of problems: 1).A 15% gratuity charge for everything your purchase from the ship. Plus a $10.00 charge per day for on board gratuity. 2).No clean towels, unless you request them and have 2 days to wait. 3).Duty free shopping? I doubt it. everything is overpriced. 4).$25.00 for a bucket of beer plus a 15% gratuity (they claim you get 6 beers per bucket..buy 4 and get two free?) nothings free people. Even Carnival is way cheaper than that. 5).Every store on board is jewelry, nothing else. 6). Wait staff tries to shove drinks down your throat every couple of minutes.

7). Room service claims to be 24 hrs. a day. Its even stated on the menu. Two seperate times I was told that they were closed. I call the front desk and they call me back 30 minutes later and says that they are indeed open, they never close. I proceed to call again and finaly get through. I order and wait. 2 hours later I recieve my food only to find out that it is all cold and soggy. 8).Food service compared to Prison food. Always stale, hard breads, bruised fruits, watered down orange juice, fatty meats, cheeses thats been out all day, runny ice cream, and just crappy service from the food techs. 9). Freestyle cruising? Eat what you want when you want? Only 1 place opened for food service 24 hrs a day. Its were 1700 other guest gather to eat when the food bars are closed, for most of the day. So you wait 2 hours just to get a seat in the 20 table area. You either wait 2 hrs there or 2 hrs for room service.

10). The casino is rigged. I played Roulette a few times and started to notice that the double zero or even the sinle zero hit several times in a small time frame. But as soon as people would bet on these two spots, the ball never found the zero's. The Blackjack tables are definatly rigged. Be aware of the card shoes. They spent a considerable amount of times messing with the cards when the deck runs out. I counted the dealer hitting 21 at least 7 times in a row. Thats unheard of. Stay away from the slots, They never hit. I observed the one time someone did hit for $8000. later that night I seen the same person working the bar on another part of the ship. That to me is luring the candidate in to play that machine in hopes of winning big. Or at least any machine for that matter.

I could go on and on about the poor quality of this cruise line. But I am sure many of you get the point, or at have witnessed this for yourself. I love to cruise, and still believe in it. I just wont go with Norwegian again. I travelled with 17 other people on this cruise and all have had the same issues. You could hear the complaints all over the ship. In fact the mood was just simply being a victim. This cruise lines played on the hearts of many people who never get the chance to travel. They glamorize the brochures and suck you in. they know that once on the ship you have knowhere else to go. you will be forced to pull your wallet out and pay. Be aware, if it says free, its not. somewhere there will be a hidden charge. Even free Bingo will cost you at some point.

I have tried to call all of these 800 numbers that I was given to me to get some of my money back. They are all recordings. or someone that doesnt speak any english at all. Its hopeless. I believe a class action law suit is in order. My Proof? False adverstisment. DO NOT BELIEVE THE BROCHURES! I will make it a point to tell everyone that this cruise line is a rip off. Trust me, The internet is a powerful tool!

Pride of Hawaii June 18, 2007 All the bad stuff you read is true. Our family reunion cruise was the worst. NCL offers you credit on a future cruise like that's ever going to happen. I have learned to google everything first! The thousands of warnings were there thanks to the web and sites like consumeraffairs.com

Within an hour of boarding the boat we realized that the entire cruise vacation was a mistake and attempted to reach Darin the Cruise Director to get off the boat and receive a refund. He did not reach us prior to the ship sailing and we were trapped on board for the next 4 nights. Within the first hour we learned that both the all expense and the all planned were fallacies and our 4 days was far from relaxing. When I sent the concerns below to NCL I received a $200 on ship credit. I cannot even get the $120 in services charges refunded from them because they state I should have mentioned that before I left the cruise. My complaints cards and meeting with the Cruise Director were not enough!

The cruise was not all inclusive. Additional expenditures included: $10 for gym classes. We chose not to take any classes. Cover charges for the nicer restaurant adding up to $100 for a family of 4 to eat in the steakhouse. We chose not to eat in those restaurants and were simply bored with the regular menu. Hourly charges for daytime use of the Kids Korner Service charges per the Ticket Contract are optional though they were billed and not refunded when requested. This totaled $120 for our family. The cruise was not all planned. We were lead to believe there would be activities for our family. There were no family daytime activities planned the days docked at Freeport and the Bahamas. Our initial complaint to Daren was that there were no planned kids activities during the day. The Kids Korner was not free until 5 or 6 pm in the evening. Most of the excitement on the boat began at 10:00pm, our children were asleep.

The unexpected day at sea was poorly planned. I cannot fault the ships staff for being cautious and deciding not to launch to the private island for the day as the waters were ruff. My issue is that: It took until 9:30 to make an official announcement on the boat we were not going to the island. My family had already been down to Deck #3 at 8:15am to catch an early launch and was informed by the crew. It took until 11:00am for a new schedule to be released of the days activities and it was not executed. With children who had already been up since 7am waiting for something fun? thats a lifetime. The Cruise Director was not responsive to our concerns. It took Darin until day 3 on the boat to meet with us one morning. We gave up some of our shore time to meet him and he seemed very uninterested in our concerns. He did not follow back up with us the last 2 days of the cruise to see if our experience was improving; this was also very discouraging.

The food and food service were disappointing. The service in the main dining was poor. oOur second night we ate early (5:45) to get good seats at the show and dinner took over 60 minutes to be served. The order came out completely wrong and we had no time to correct it and move up to the show. We had no time for dessert. The third night, New Years Eve, the always available menu was not listed. Though I ordered chicken breast and was told it would be prepared I was served a disappointing single chicken breast on a large dinner plate. The kitchen took no effort to fill the plate with any vegetables or sides from the menu. Hardly what you would expect from a cruise. On the last morning of the cruise the cafeteria ran out of glasses and mugs. It took over 30 minutes for them to bring out freshly washed glasses.

We booked a NON-smoking room on the NCL Jewel December 21 to 26, 2008 out of Miami to the Caribbean. They put us in a room that stank of cigarette smoke and then refused to move us to a non-smoking room. We complained at the Front Desk on the ship almost every day of the cruise. They gave us at least three different stories over the week so we assumed that they were lying to us. We were in a wheelchair accessible room. They showed us a NON-wheelchair room that was also a NON-smoking room. (This was after they claimed that all rooms are smoking optional.)

If they have non-smoking, rooms for able-bodied cruisers, why don't they have non-smoking rooms for wheelchair users? Are they violating federal disability rights laws? After I returned home, I sent a formal letter of complaint to NCL, but they have not responded to the letter; it has been over three weeks.

I was sick most of the week so I really did not enjoy the cruise. We spent $1,300 on the cruise, another $1,600 on the airfare, and another $1,000 in hotels, meals, and related travel expenses.

Sail on the Star for a New Years cruise first time on NCL and it will be the last, cabin was dirty, towels were too few, food was fair, service was poor, free style dining should be named no style, resturants with no cover were small and the wait was long even with reservations forcing you to use the ones with a cover charge. The only rest. open 24 hrs was all fried food.

The entertainment was good but didn't start on time so you couldn't do two things because the loounges were small and seats were not avaliable because the first show ran over. Never saw our room stewart the entire trip.

I am not writing this letter to complain but to let the Norwegein Cruise lines know that my wife and I have cruise on Norwegein lines on many of your ships and we have never had any of the complaints that we see on this site. We expect to cruise many more times on your ships in fact we have allready booked one in October of 2009 and will continue book more in the future.

Caribbean Cruise on Norwegian Dawn, November 22, 2008 through November 29, 2008

The food was horrible...the boat rocked back and forth violently the whole entire trip even in smooth/calm water, the ship creaked and cracked like it was about to fall apart. Everyone was running into the walls or trying to keep hold of something just to walk down the halls.

Excursions:

Samana Reef, Stingray & Shark Snorkel (Spent $69)

On this day, it was overcast and raining. I asked the excursions rep if this activity would be canceled but it went ahead as plan. After 1 hour on what was guaranteed to be 3+ hours my boyfriend was taken back to the ship as you could not see in the water and the waves were crashing too rough to snorkel. No ones money was refunded nor were any partial credits given for the horrible experience.

St. Thomas Jeep & Beach Safari (Spent $138)

On this excursion you can do the driving yourself, or you can sit back and enjoy the ride.? This was not the case when we arrived. We were partnered with another couple that we did not know so that there were 4 people per jeep. At $69 a person and 4 people to a jeep, the cost was actually $280 per jeep for 3+ hours. That in itself is a ridiculous amount and had I known about the 4 person requirement, I would have never taken the excursion.

Tortola Dolphin Swim (Spent $318)

Then, enter the water and interact with the dolphins as they go through their 20-to 30-minute swim session.? This was not the case as well. I did not want to participate but only take pictures of my boyfriend as he participated. I was told I had to pay the full price just to go. $159 just to take pictures for 5-10 minutes is outrageous, but I paid it nonetheless to capture these memories as I stood on the side. He was grouped with 6 other people. So he only participated for the 5 to 10 minutes himself while watching the others for the remainder of the time.

We recently returned home from a 7 night cruise on NCL Pearl ( a new ship), which took us to Honduras, Belize, Cozumel, and the Bahamas. On our last day of the cruise prior to disembarking the vessel, around 6:30 am we were rudly disturbed by immigration officials escorted by someone from NCL stating they needed to check our documents. This was after we'd already gone thru immigration at our assigned time. We were asked to come out of our state rooms with our documents and were questioned in the hall way for about 20 mins while a second officer entered our rooms and searched every inch of our belongings. Upon completion of the questioning, we were told that these officers go thru the passenger manifest, and chose guests whom they check more thoroughly.

It the most rude experience I've ever gone thru. While I know NCL may not be directly responsible for the behavior of these officers this cruise line should not allow this kind of treatment of their passengers. They should demand that all passengers be treated with respect and dignity! I wasn't totally thrilled with my NCL cruising experience but this pushed me over the edge. This was the worse travel experience I've ever had. After speaking with several of the crew on board the comments we got were this was routine and it's the way NCL conducts business to some of it's passengers. I will no longer travel with NCL again.

My husband and I booked a cruise with friends of ours from Miami at the beginning of September. It was to be the trip of a lifetime because my friend had brain cancer and we wanted to take this dream trip together.

Well it couldn't have been so far from wrong and after 3 days of singularly the worst customer experience on the boat, Sandy wasn't feeling well so his Dr. in Miami asked us to go down and get blood sugar and heart rate checked as a safety measure.

During this time no one relayed to my husband and I that they would not be bringing them back to the ship, had we known this we would have gotten off with our friends and made a claim on our trip insurance and continued our vacation with them in Ketchikan. Sandy had an infection and needed antibiotics which picked him right back up and he and Janis had a wonderful stay in Alaska. (keep in mind I am not disagreeing with the fact he quite possibly couldn't be treated on board, however they didn't even make an attempt)

I have written to the cruiseline several times asking us for a refund for the cost of the cruise because we would have been able to claim that in the trip insurance had we gotten off with our friends and spent the rest of our vacation together in Ketchikan. That choice was taken away from us by the cruiseline.

The cruiseline is adamant that they will not do this despite my calls and letters. I have been sick over this for the last two months, one of the last memories I have is of my friends is crying and running off the boat while my husband and I got verbally assaulted by the cruiseline staff for making sure we got his wheelchair off the boat because they forgot it.

Sadly, Sandy passed away last Friday and my husband and I will never get a chance to reclaim that time with him. My pain and suffering is great both because of this loss and because of the horrific experience we continue to have with NCL, frankly I feel sick about it all the time.

Our experince was a nightmare from the moment we embarked. We sailed on the NCL Dream Oct 26- Nov 2, 2008 We were told only when the ship left port that the cruise we were on was the last for the Norweigian Dream. We leared through word of mouth that due to the last voyage some of the crew were left behind in Boston to go to other assignments. This of course left holes in the service we were promised through websites.The second day at sea it took us an hour and a half from time of ordering to receive our eggs cold I might add. we can not blame the staff as they were running frantically to deal with all the orders.

Further more we had to beg for more coffee only to wait 1/2 hour, after asking the first time 15 minutes prior on deaf ears. We felt the food was inferior. In one paticular instance we were serve 3 day old died cake for desert. We realized the cake was bad because the raspberry sprikles were dried on the plate as if they were dried on with a dish washer. You couldn't scrape it with your finger nail. They ran out of certain foods. We were also lied to about not having certain foods, so as to relieve themselves from running to another deck to obtain them. At certain points the staf was rude.

There was a code bravo called 4 am on the friday morning through out the ship including the individual cabins. Upon calling the front desk to find out what had happened, we were told it was a general call for all crew members only. Why my cabin? Upon hanging up I started to smell smoke in my cabin and upon opening the door there was smoke in the hall. I tried to call the front desk and received a repeated recording saying we will call back over and over. We made our way to the front desk on the 7th deck and demanded to know what was going on. We were told what we already had known, that there was a fire in the 3rd deck. I asked why when I had phone he had not been honest with me and why did I have to find out my self by smelling the smoke. He stated that it was the captains orders not to announce it.

When we complained to the Office manager the captain happened to be there. He had asked us directly what was wrong.When we proceeded to answer his question,he threw his hans up and stated I don't want to hear it. We assured him that it was not personal and that it wasn't eevn his fault. We had his attention again and proceeded to tell him it was more of a staff problem. Again rudely throwing his hand up again saying he did not want to hear it. Rhis experience with the lack of trust with our lives in as much as with holding the truth from us have left us very afraid and left us with a frightened feeling about cruising in the future.

$2500.00 material expense including the cost of the cruise, food and lodging prior to get tho the ship, gas and minor expenses. $20000.00 pain and suffering from the experience, leaving us with the fear of cruising again.

We went on the cruise to New England/Canada in September 2008. The food was ok, but not much to complain about. I really have two complaints. First, my daughter's doll was left in the cabin. My husband has called their lost and found department SEVERAL times and each time they take down his issue, but never return any information to us.

Second, upon boarding the ship, your hands are sprayed with what they say is a hand sanitizer. My daughter still puts her hands in her mouth and I was pregnant. We both have to be careful of what goes in and on our bodies. They wouldn't let us refuse the spraying and also wouldn't tell us what was in the spray. We also received no prior information that we would be sprayed and no information while on the boat. I understand stopping the spread of germs, but they can't just spray people with chemicals whenever the want.

My daughter's doll is lost. We didn't have any side effects to the spray, but my baby has not been born yet; so, who knows if it received anything.

Beware of Norwegian Cruise Line's price policy. I've been on cruises from Royal Caribbean and Carnival. Both have a policy that if a lower price is published before the cruise date, you can call and get the lower fare. Well, NCL does not have this policy. On a cruise I'm booked on, they just dropped the price 25%. I called to get teh lower price, and they won't do it. They won't offer an onboard credit, or knock off the fuel charge that was added when oil was 2x as expensive as now. I'm just overpaying by 25% because I booked too soon.

Norwegian Cruise Lines had a sale on cruises - 50% off second passenger. We were quoted by email an all inclusive price of $2683.00 USD for 2 adults with 50% deducted off the second fare. The invoice came through at $2880.80. USD. I had chased the cruise consultant for the amended invoice through several emails spanning 10 + weeks, he repeatedly promised the correct price is there and he would send it through tomorrow for over two months it never came.

I called the reservations department to try to sort it out, they put me on to a supervisor who could not find any details of the price change (to the quoted price) which the cruise consultant had promised was there several times by email. In addition, the discount which had appeared on our invoice was for union membership which we were not asked about and are not entitled to, therefore my understanding is we would be liable for the remainder of the full fare prior to boarding the ship when we can not produce union membership cards. Full price when we booked was $1199 each, with taxes and fuel supplement for both $3177.50 USD. (Discount should have been $494.50 USD according to the quoted figure). I have kept all emails, a log of calls, and the sale advertisement email to prove my claim.

It should be noted that yesterday they did amend the cruise price to the quoted price BUT the fraudulent union membership is still on the invoice, which from my understanding means we would be liable for a further $390.86 USD before boarding. This website will show the discount applied for union membership 20% on Norwegian Sun 01/18/2009. Our Australian dollar has fallen considerably since this was booked and numerous emails were sent to this affect telling the cruise consultant how much extra this was costing us because of his inaction, and we just kept getting promises. He is aware we paid a $400 Australian dollar cancellation fee on a Celebrity Cruise to be on their cruise. Our Contact with Norwegian Cruise Lines in Arizona: Cruise consultant - Nathan D.

I want my amended invoice for the correct price quoted ($2683. category D Guaranteed cabin) with the union membership removed. AND I want compensation for the extra $460.00+ Australian dollars we are now going to have to pay as a direct result of these delays, due to the drop in our Australian dollar since the time we booked. This is now urgent, we now only have 4 weeks to pay in full or risk losing our deposit and we leave Australia next month.

As it stands at the moment @.7741 exchange rate = $505.66 Australian dollars extra, PLUS $390.86 USD if union membership is not removed.

Cruise Line: Norwegian Cruise Line Cruise Ship: Norwegian Spirit Departure Date: Sunday, August 31, 2008 Departure Port: New York, New York Length of cruise: 6 days Category: Balcony Stateroom (BD) This is my third time cruising and I had a horrible experience. The cruise was supposed to leave from NY going to Florida and two places in the Bahamas. The cruise line did not properly notify me that they were no longer going to the planned destination and that we were to spend four days at sea and two days in Bermuda where I had already visited this year.

The buffet food was horrible, they did not change the menu for the entire cruise. It was the same food every morning for breakfast and the same menu for lunch and dinner. The buffet closed everyday at 3pm, and re-opened for dinner from 7:30 to 9:30pm. I got home on Saturday and felt sick from eating their food, I couldn't go to work on Sunday.

We were supposed to depart from NY at 4:30 p.m. but ened up departing until 8:30 p.m. They did not make any announcements over the loud speaker to indicate what was going on or why we were be delayed. Announcements of arrival and departures from Bermuda was never made, the only announcements that were heard was that the shops were open for business and that bingo will be starting in the next ten minutes.

I spent alot of money for a balcony room and found that it was not clean. In the shower I found someone else's disposable shaver on the shower floor. The balcony was useless because it was dirty and I did not want to touch it and the bathroom sink and shower kept flooding.

I bought an unlimited soda pass for $43, when I got the soda it was mostly ice in the small glass. I asked for two sodas, the staff then asked for another soda pass??? I did not understand, since I had an unlimited soda pass. Why did I need another pass to get more soda? I basically payed $43 and only got two small glasses of soda for the entire trip.

This was supposed to be a family vacation for my mother. This was her first time on a cruise and it turned out to be a horrible vacation for her. We were all disappointed, I felt that I was robbed of my vacation and totally ruined my mothers' xperience of ever cruising again.

Anyone planning a cruise beware of NCL. These folks should think again about being in the customer service business. My wife and I sailed on the Pride of Aloha in April. We are still fighting about getting some money back. These guys are corporate thieves.

Paid far too much money for the poor quality cruise, bad service, horrible food and misrepresentations. And, the CEO will not even talk to passengers. Because they get so many complaints, they have a standard policy - 1 complaint gets 25% of the cost of the cruise (not including on-board ripoffs) as an on-board credit for the next cruise.

I don't know where to start.I'm not even on the boat and i'm already having problems with NCL.First things first. I have cruised with NCL twice in the past. Each time they have let me down.

1st trip. Norwegian Crown to Bermuda.In Short the boat stayed in Manhattan 2 nights because of engine problems. We couldn't back out and take a full refund because everyone knows how easy it is to just take back your vacation time at work and re book and plan a cruise. So we went on and took the refund. You would think NCL would go above and beyond to try and fix your trip where your only going to spend one day on the island. You would think. No they don't. They actually had the nerve to charge us for ponchos when we arrived to the island. Ohh yea.. It rained. Above all the service just sucked. The vacation was ruined I was brought down to the level of tears at breakfast one morning in front of my girlfriend because the trip was just that terrible.

So a few months later we went on the Gem to rebound from a disaster. We took the refund and the 15% discount they gave us and saved a decent amount of money. I mean this trip could have been better if they didn't have to change the itinerary, make reservation for specialty resuraunts so difficult, have rude workers and not try to sell and jam everything down your throat. It's clear all they really care about is money.Now it gets juicey.

Get this. In a few days i'll be going on the NCL Spirit with some buddies. Now NCL already acted themselves by taking away one island and extending the other. Now either you can take a full refund with no charges or cruise and recieve $50 per state roomSo that equals out to $12.50 a person. So I call up NCL and let them know about my past experiences and how i'm not happy with the offer because I have been dissapointed so many times. The man on the phone was very nice and understood and agreed that it could be a little discouraging wanting to book future trips. So he told me to write them a E-mail and they would get back to me.

So I call them for an update and some rude lady give me an attitude about the whole deal. Saying that, that is the offer take it or leave it. I try to explain that I can't back out of the cruise and that the $12.50 is kind of insulting to a cruiser who has been let down everytime so far by NCL. Then I tell her last time I called i was actually helped by a man and gave me good advice. Then she goes off to say that since I booked it through Liberty Travel he had no authorization to be talking to me in the first place.

So I spoke with my agent about it and she said sh'ed call them.Later on I got a call back from Liberty saying that NCL doesn't really care about my past experiences and dissapointments and maybe i'll get a bottle of wine in my room. Who know's I'll doubt they'll do it. They lost a customer just because they couldn't show a little decency. It's retarded. Don't cruise with NCL becuase they could really care less about you or if you are having a good time.

We recently returned from a cruise on NCL's Pearl 7 day cruise to Alaska. 8/3/08 to 8/10/08 our room was room # 10640. My complaint against NCL is a very serious one, it's not about money. NCL allowed my daughter along with 5 other teens to disembark off their vessel in Victoria, Canada. Without prior parental consent or a passport. We are U.S. citizens. They take no responsibility for this what so ever.

Every paperwork I received from NCL stated "minors under 21" when I spoke with the cruise director the evening that it happened he said he would look into it and get back with me. The next day he had no answers but had the chief security officer with him. Who was extremely arrogant called my daughter a lier and said the ship does not consider a 17 year old a minor. In contrary to that fact that every piece of paper I received states "minors under 21". They needed permission to join the teen club, drink beer or wine, Climb the rock climbing wall and play dodgeball. They can not be in their own room without an adult over the age of 21.

Yet, they allowed my four foot nine 17 year old to disembark off the boat in Canada with a newly aquired driver's license from 4 months ago. Without any adults with them. 2 Counselors saw them on the bus out of town, One couselor took pictures of them in Canada. My daughter got past Canada security and no red flags were raised. I find this very scary. The boat does not take any responsibilty in any way shape or form. Especially because nothing happened to her. But I say WHAT IF!! I want cruisers on NCL to be aware that NCL does not care! The only thing NCL cares about is NCL, they have no security other than to make sure they are protected not to protect us.

The only security they have is to know who is off the vessel. So if she didn't make it back when we were ready to leave then they would have known she was off the boat. I really do not know what I can do about this but I find it extremely unsettling to know that it happened.

On July 20, 2008 we set sail for Bermuda on the Norwegian Dawn. Our party consisted of 11 people, mostly family and some friends. My husband, 14 year old daughter, and I were on one credit card for shipboard expenses and everyone else in our party used their own individual debit/credit cards. We have enjoyed cruises on other cruise lines in the past, and we were looking forward to experiencing the Norwegian line. We were expecting a week of fun and relaxation, but we got neither. Their free style cruising should be changed to stress style. Norwegian's advertising is very misleading. It makes everything seem so easy and carefree, when in reality, everything was very difficult.

Our problems began as soon as we left New York. Upon returning to our staterooms after the ship sailed, one member of our party had a letter delivered to her room stating that there was a problem with her luggage and that she needed to report to the Kuala Lumpur room on Deck 12. We met with a very rude officer who accused her of carrying liquor on to the ship in her luggage. She told him that she didn't have any liquor in her bag and that he was free to search it. After searching her bag, all he found was a bottle of shampoo. He never apologized to her, nor did he offer to assist her with putting her belongings back in her suitcase.

Making dinner reservations was virtually impossible. No matter how early in the morning I tried to make reservations, I was consistently told that only 5:00 or 9:30 was available. I was then told to just go to the restaurant of my choice at my desired time and "hopefully, I would be seated, but there is no guarantee." When I did this, I was told by a very rude hostess in the Venetian Restaurant that I should have made a reservation for a party of 11 people and could not be seated. When we told her we were willing to split up and sit at different tables, she rolled her eyes at us. No matter what restaurant we went to, there was always a long line and a long wait.

One night when there were long lines at every restaurant, my son and his girlfriend went to the Salsas Restaurant and were told there were no tables available, when in reality, there were many empty tables. When he complained at the credit desk, he was told to just go to the Blue Lagoon, which is no more than a glorified fast food restaurant. We did not pay all this money to eat chicken fingers and French fries. Ordering wine at dinner was another challenge. One night, we were in the middle of our meal before the waiter let us know that they had run out of the wine we had ordered. The food was inferior to the food on other cruise lines with extremely small portions, poor service, and rude waiters. In addition, the plates at the buffet were often dirty, and we routinely found lipstick marks on supposedly clean glasses that were just brought to our table. Norwegian asks that you use hand sanitizer upon entering any of its restaurants. I would like to ask that they wash their dirty dishes before putting them in front of me.

Our rooms were extremely small and with three to four people in each room, it may have been difficult for the cabin stewardess to vacuum, but I did expect to have my soap dispenser filled (I ended up having to buy a bar of soap in order to wash my hands), dirty dishes taken away, and the top bed pulled down at night. Instead, she handed us our chocolates in the hallway and told us how to pull down our top bed ourselves. A few people in my party had bug bites while we were out to sea. I though it strange that a mosquito would be in the middle of the ocean, but after reading former passenger complaints about bed bugs on the Norwegian ships, I can only hope that their bites were from mosquitoes and not beg bugs.

There were never enough deck chairs and no matter how early you got up, all you saw was the striped blue and white Norwegian towels left on the deck chairs by passengers. Periodically, security went around, and if there was an empty chair with a towel on it, they removed all of the person's personal belongings and took them to the front desk. Many people only left for a minute to go to the restroom, only to find their belongings gone.

At family karaoke, a group of 15 -- 17 year olds took over the lounge. They were drinking and very disruptive. While the waiters were not serving them alcohol, someone of drinking age was obviously buying them alcohol and this was allowed. They were drinking alcoholic beverages on the dance floor and on the stage, and no one from the ship even attempted to stop them. When children were trying to sing, this same group was loud and obnoxious. We complained, but nothing was done.

I'm sure the teens on the ship had a great time because the teen dance club stayed open until 1:30 every night. On the other hand, anyone over 21 had nothing to do, since there were few shipboard activities the adult bars closed between 1:00 and 1:15. I guess that's what they mean by open from 11:00 till whenever -- whenever they want to close. One night as the lounge my adult children were in closed, they asked where else they could go, and they were told to go to sleep. On another occasion, everything closed even earlier than usual so that the crew could have a party. I'm not against the crew having fun, but this was, after all, our vacation. Couldn't the ship have kept one or two lounges open to accommodate their paying customers?

Another distressing incident happened while we were docked in Bermuda. My daughter accompanied her friend off the ship at night to make a phone call. A taxi pulled up with some questionable women in it. While we have no way of knowing for sure, they appeared to be prostitutes. When these women went through customs, they were told they didn't need to show I.D., and they proceeded to board the ship. Apparently, NCL's no visitor policy doesn't apply to everyone.

On a positive note, the only one I have, there were three members of the staff who were exceptional. John, the Cruise Director, is better than any I've seen in years of cruising. There was also a waiter by the name of Robin at the Bimini Bar who provided us with outstanding service, and there was an officer on Deck 4 whose office was situated near the gangway and the medical office who was extremely helpful and pleasant. These three staff members were a bright spot in an otherwise dismal cruise.

While I normally wouldn't bother to complain and just write this off as a bad experience, one I would never repeat, our nightmare on the Norwegian Dawn was just beginning. From the beginning of the cruise, there were problems with our room key/embarkation cards. Everyone in our party had their cards demagnetized at least once, some several times. When we went to the desk, we were reprimanded like children, told we must have put our cards next to a magnet, which we didn't (like most people, we don't make it a practice to carry magnets with us), and told not to let it go near anything again.

Several times, when one person's car stopped working, they were told that everyone's card in their room would no longer work. One day, my 29 year old daughter was in the Blue Lagoon and ordered drinks for her and her friends. As she started to sign the receipt, she noticed that the name on the receipt was not hers, but that of her 14 year old sister. When she questioned this, she was told that since her card wasn't working, the transaction would be charged to her mother. Since we were using two different charge cards, we went to the credit desk to question this. We were told that if your card is demagnetized, it is easier for them to charge the purchase to someone else on the ship with the same last name. When we explained that I did not authorize them to do this, they felt it was alright because I am her mother. There are two very significant problems with this practice.

First, until I went to the credit desk with my daughter, Norwegian had no way of knowing for sure that I am in fact her mother. I have a very common last name, and I'm sure there were other L's on the ship. Secondly, alcoholic beverages should never be charged to the account of a 14 year old, whether or not the account is linked to that of an adult. I had never come across this practice on any other cruise ship in the past, and I had no idea that this was Norwegian's policy. I am now questioning whether or not all of the charges on my bill are in fact mine.

While going through my bill after returning home, I noticed charges in my 14 year olds name for alcohol. A 14 year old is not permitted to buy alcohol. These purchases were made at the Salsas restaurant while my entire party was together for dinner. Several people at the table ordered drinks and gave the waiter their own cards. I believe everything was charged to my account in my daughter's name. Since the waiter kept the cards for the entire time we were eating and didn't return them until we asked him to at the end of the meal, who knows who else's drinks may be been charged to me. When I contacted customer service, I was told that I should have checked by bill before I left the ship. I asked to have the receipts sent to me and they agreed, but then I was told that they no longer had the receipts.

While this is upsetting, even worse is what happened to my 23 year old daughter. Upon returning, she realized that even though her $304.65 bill was paid as a debit transaction from her checking account to Norwegian Cruise Line, a hold was put on her account for an additional $439.00. Upon calling customer relations, we were told that it is industry standards for a 72 hour hold to be put on additional money even though they have already received their payment. It is now eight days later, and Norwegian refuses to release her money. After many phone calls with Norwegian and her bank, this issue has not been resolved.

Both my daughter and I have called every day to try to resolve this, but we were met with rude, condescending people. During each phone call, we have supplied the customer service representative with my daughters credit card number, reservation number, and phone and fax number of her bank. Norwegian Cruise Line has had her credit card information since she got on the ship on July 20. In an effort to resolve this matter on our own, we gave this information each time it was asked of us. In this day and age when identity theft is so prevalent, should we really be forced to give credit card information to multiple customer service representatives? As stated previously, the amount on hold is $439.00; however, this amount is not being held in one lump sum. Instead, it is in various increments totaling $439.00. Supposedly, each amount will be credited back to her account at different times during this month.

The cruise line is now demanding that my daughter supply them with the various amounts being held. They put the hold on the money and they should have these holds documented in their records. It is not her responsibility to give them that information. Customer service has hung up on me, my daughter and representative from her bank. In one particularly distressing phone call which took place today, August 3, 2008, Angela, a supervisor in customer service, went so far as to tell my daughter she was a liar and to "stop being such a [expletive] about this." When she asked Angela for her last name and extension, Angela told her she didn't have to give her that information and hung up once again on her. My daughter has been forced to take an advance on her paycheck in order to pay her rent.

In conclusion, I believe Norwegian Cruise Line has committed credit card fraud and is illegally holding money that does not belong to them. While having the hold on my daughter's account is foremost, I do feel Norwegian owes us some sort of compensation for this horrible experience on their ship. Anything that can be done to rectify this matter will be greatly appreciated.

This was the worst vacation of our lives. Norwegian Cruise Lines was a HUGE disappointment. The service was absolutely over the top bad. When we arrived we waited for 5 hours to receive our luggage, and it was only after I complained that it promptly appeared. On Kauai we chose to do an excursion called the Mudbugs, and it was a great experience all except for the bus that picked us up. The driver had her IPOD on and the music was vibrating my brain, she had Sexual Healing blaring out of the speakers. She pulled into the gift shop associated with the Mudbugs and left her IPOD going. The next thing we know Snoop Doggy Dog, comes on singing an uncut version of a song I already know I wanna [expletive], you, then he proceeds to describe the female anatomy in vulgar detail. This was a bus with 9 children and many women on it.

The room service on the Pride of America was a complete joke, we ordered a turkey sandwich, and the bread was so hard I couldnt bite into it, I tried to rip it with all my might to no avail. Another time we ordered pizza thinking, who can mess up pizza? Norwegian Cruise Lines. It was nearly raw on top and looked just like a personal microwave pizza, and burnt to a black crisp on the bottom. It made our room smell so badly we put it in the hall. The food at the restaurants was mediocre to say the least. Hard breads, cold food, burnt tasting coffee and tea.

I called to make a reservation with the restaurants and was told that I could only do that? 24 hours before, so I waited until the next day and called and they said Oh, you have to call before 4:00. Later I found a printout in our room that said because we were in a state room with a balcony that we could make dinner reservations up to 48 hours in advance. Again poor service, and lack of attention to detail. Our anniversary was on Friday, so we decided to go to the Liberty Restaurant. We arrived properly dressed at around 6:30 and were told there would be a 45 min wait. So, we took our pager and went to the wine bar and purchased a bottle of wine . After well over an hour, they finally paged us. When we returned to the restaurant it was half empty and the wait staff were rushing to clean up there sections for the next day. They sat us in an busy isle seat. Jeff was our waiter, and he completely blew us off. We waited for 30 minutes for him to bring some butter for our cold hard bread. I had to get up and ask someone else for butter. Eventually he brought us our very cold food. Then Jeff brought out a cake that said Happy Birthday, and threw it on the table while a group of waiters all laughed. Then they all proceeded to sing a stupid song.

We had the impression that a cruise would be world class service with excellent gourmet style foods available at any hour, including midnight buffets and Las Vegas style shows. I WOULD NEVER RECOMMEND NORWEIGAN CRUISE LINE TO ANYONE! This trip was $3,500 for the cruise alone. It was a waste of good money.

We booked two rooms on Norwegian Sun for the Alaska cruise and got aboard on June 30. On the first day, after a mandatory safety drill, which drove everyone to the deck, and some time in the lounge, when our friend and my wife came back to their stateroom, the cleaning crew had done a turn-down service and about $400 of cash were stolen from their purses which had been laying on the beds. Security was called and nothing was done about it.

The next day, when my wife and her friend entered the fitness room to practice yoga, an instructor (John) charged them $11.80 each for using the room when his class was winding up, claiming that as a master of martial art he deserved respect. When I confronted him, he agreed to refund the money. After I left, he reneged and went to yell at the ladies. The spa manager, Audrey, who was in charge, also lied about having posted Do not disturb signs on the doors, which there were none.

Few of the staff spoke decent English, yet a lot of them sported perfect English surnames. With Norwegian Cruise Line, a vacation turned into a nightmare. After I made the complaints, I was promised that someone would get back to me. To date, no one has contacted me. My suggestion: Avoid Norwegian Cruise Line like a plague.

Over $400 were either stolen or overcharged.

We book our cruise to Bermuda months out. We were told we could look at the cabins on line, the cabin pictures that we saw were not the same cabins we found when we boarded the ship. Size wise. You could barley turn around in the room. Not to mention that the rooms were dirty and the bathrooms were growing mold. There was only one plug in the room for the blow dryer which we had to borrow from the front desk because our room did not have one in it as stated in the brochures. The drain in the shower was so slow that when you took a shower the entire bathroom floor got soaked. They only give you two towels and one is used for the animal display on your bed so don't forget to grab the animal before you get in the shower or you wont have a towel.

Free style cruises where you can eat what you want when you want. What a joke. If you didn't read the fine print and bring dress slacks and proper shoes you can not go into the dining rooms. No shorts or flip flops allowed. Also if you want to eat between 6 and 7 it will never happen. The waiting time was at least 30 minutes each time we went to eat, you had to wait out in the hall where there was standing room olny. The food was comparable to denny's in each of the restruants on the ship and both dining rooms had the same menu each day.

If you want an alternative place to dine at one of the speciality restruants you had to make reservation in advance to get in. We did this one of the night we went to the pasta restruant. When my husbands dinner came Shrimp and pasta he had two shrimp on his plate. The dining rooms also had very short hours for dinner. There was however a buffet on the 10th deck that was open durning dinner that you could go to when wearing shorts. There was not alot of indoor seating for the buffet about 20 tables. The rest of the seating was outside.

One morning the seas were rough and my husband and I did not want to get blown off the deck on the 10th floor so we opted for just coffee in the casino. When we arrived there was no cream my husband asked for some and was told he would have to go to the bar. When he did the bartender said he had to charge for cream. Two minutes later we watch the same bartender pour cream into a womens coffee when she asked for some.

Also on deck 10 there were two hottubs that were at all times flled with children and 1 pool the size of a trampoline. several days there was no water in the pool. A few days the hot tub water was brown. There was no deck entertainment to speak of. All of the bathrooms that were in public areas were digusting and smelt like pee or worse. All of the wait staff on the pool deck were constantly asking can I get you a drink even if you had a bucket of beer on your table. They must of had a quota to make. If you bought a bucket of beer they assured you that they would return later to replenish the ice. This was a constant battle if you asked for ice they would ask you to find the person who sold you the beer to bring it.This was not always easy.

One evening we came up to the pool deck after dinner for a beer and to talk to friends, They brought us 4 beers and two were warm. We waited to find the girl that brought us the beers to tell her to get us 2 cold ones and when she returned and we told her they were warm she got an attitude. She was very rude about it.

I also went for a hot stone massage which was very nice until the women spoiled it by trying to sell me all the products she used during the massage. I was all relaxed and ready to go up and sit by the waterless pool with a drink and had to listen to a 15 minute sales pitch.

All and all the crusie was not what you would have thought it should have been for the price. When we arrived in Bermuda we were told by the ships tv network that NCL had partnered up with a few restruants where you could go off the ship and eat for a set price. We also read this in a brochure found in the night stand in our room which listed the restruants. When we arrived at the restruants which were list they informed us that NCL pulled out of the program over a year ago. Another blow from NCL. Bermuda was beautiful and I was glad that we went but I will never take a cruse with norweign again.

We did speak to the manager of the restruants about the cream and the bartender but nothing was done that we were made aware of.

We had made a reservation with NCL on an Alaska cruise (Seattle round trip) for June 21-28, 2008. We had booked the cruise directly with NCLs customer service representative. The cruise had a brief stop at Price Rupert, Canada. At the time of booking, when we asked if Indian Citizens need visa to Canada, the customer service representative told us No, unless you get off at Prince Rupert. However, NCL denied boarding on the cruise ship because of lack of Canadian visa. We were handed visa requirements at the time of boarding which stated - Regardless of the guests' intentions to go ashore, all guests requiring a visa must be in possession of a valid visa at check-in or they will be denied boarding. Below is the current list of nationalities requiring a visa to enter Canada.

The above statement clearly states that Indian Citizens require visa on this cruise. But, this information was not provided to us at the time of booking or printed on the ticket. In fact, the visa information provided to us at the time of booking was in contrary. Although, the ticket says that its travelers responsibility to check with the consulate, the actual visa requirement as stated above was not found on either NCL website or Canadian Consulate website. We had also called NCL customer service the second time and spoke to a different customer service representative and that person provided the same wrong information.

NCL has denied any wrong doing in this and denied any refund or reschedule of travel dates. NCL representatives have extremely disappointed us and ruined our vacation plans. The financial damage and the emotional distress NCL has caused is huge, particularly to my parents who are close to senior age and had been very much looking forward for this trip.

After booking our cruise, NCL accepted our deposits and began treating us like second class citizens. They were hesitant to answer any questions we had about the cruise and what little information they gave was inconsistent. Our travel agent even found it impossible to get adequate help. We received conflicting information about our tickets, transfers, room status, prices of the cruise and everything else you could imagine.

When searching for a cruise, we decided to book with NCL because they offered "freestyle cruising" and we felt it would be great to try this out, especially since we had such a large group. Well were we wrong. NCL advertised many dining options and great service. During our 9 day cruise NCL was only able to accommodate our group dining request 3 times. We tried to make reservations 36-48 hours in advance (since we had such a large group) and were told they did not accept reservations more than 24 hours in advance. We tried to make reservations 24 hours in advance and was told that they were booked for the week (even though we tried as early as 6 or 7 am for 6 or 7 pm dining times). More than once we complained and were promised a reservation for our entire group only to later have it cancelled by another NCL staff member. We spent way too much time trying to make plans to eat on this "freestyle" cruise.

Additionally, NCL staff was unprofessional and rude. All onboard charges had to be made via credit card which has an automatic gratuity added. This means that no matter how bad the staff treats you, you still have to tip them. Often the staff was condescending and did nothing to make our experience pleasant. Our experience was so bad that we refused to pay the daily tips which are per person per stateroom. We feel that NCL took our money and treated us like dirt. They were only concerned about how much profit they were making and not about how our cruise experience was. Our group travels extensively and never have we been treated with such disrespect. Needless to say, we will never travel with NCL again. Although we have completed numerous surveys outlining the above and spent over $50,000 on our trip, our complaints have been ignored, just as they were when we were on our cruise.

NCLA a USA flagged cruise line, started charging (about 3 years ago) all it's guest a $10 per day service charge; so a couple on a week cruise pay $140 or 70 per guest for the week.

They give that false impression by stating during their disembarkation talks, given by the cruise director and literature they put in the room that the service charge goes to the above mentioned workers. They don't mention the actual distribtution amounts

Actually only a few dollars (2-3) of the $70 each guest pays goes to a service worker. The company has an undisclosed agreement with the union SEATU that because of the union contract which NCLA to pay it's American employees higher wages than if this was a non-USA flagged ship with a non-USA crew; that the bulk of the service charge the company keeps to pay for the wage differential in using union, American labor.

None of that is mentioned to the guests.

NCLA had 3 ships, all carrying several thousand passengers, on week long cruises for the last 3 years. I think all those passengers had been misinformed as to the true details of the service charge.

Collaborating experiences could be found by simply asking on any cruise ship message board what those knowelegable cruisers thought the service charge was for

We were a family of 8 going on Norwegian Star on an Alaska cruise (Seattle round trip) on May 17-24, 2008. 4 were US citizens/green card holders (me, my husband, 2 children). Other 4 were citizens of India with multiple entry visa to US (my husband's sister family and his mother). The 4 people with Indian passports were denied boarding on the cruise ship because of lack of Canadian visa.

I had booked the cruise directly with NCLs customer service representative in Phoenix. She took down all our Nationalities and I asked immediately if we needed Canadian visas for the Indian nationals. The answer was No unless you get off at Prince Rupert. So, the 4 passengers did not get their Canadian visas before the cruise. Once we reached the sea port, we were now handed a paper with visa requirements (by country) on Norwegian's letterhead. Why didn't they provide this at the time of booking especially after I asked?

The 4 members ended up waiting in Seattle, getting the visa in Seattle, flying to Juneau to join us. Meanwhile onboard, I lodged a formal complaint. NCL did some investigation. They claim there were no voice recordings of my conversation with the customer service representative. Notations on the account did not show her giving me any information about visa (though she claimed orally to our complaint that she had given me Canadian embassy's phone number).

We received a formal response from NCL saying, We acknowledge that you and your family experienced a true disappointment regarding the miscommunication that might have occurred. They offered a $300 onboard credit and credit for 3 day of missed cruise to be used at a future cruise. We have NOT accepted this offer. I have spoken to NCL in Miami further after our return and they will not negotiate further with us, will not give us any more information about what investigation they did.

The financial damage was $4000+ to make this work (visa, airfare, fine to join at a different port), plus loss of 3 days of cruise. My husband's mother is 65 and diabetic. The emotional and physical stress has been huge on her. The family also had a 5 year old who had to struggle through all the changes. This does not seem to be a problem exclusive to us. 13 other passengers were denied boarding for the same reason - all being informed by NCL the same information that we were given. Thank you.

My husband and I were loyal customers of the Norwegian Star Cruise Line. We traveled on the Mexican Riviera destination with the ports of Acapulco, Zihuatenjo/ Ixtapa, Puerto Vallarta, and Cabo San Lucas on two different occasions: 1.) November 25 to December 3, 2005 and 2.) February 28 to March 7, 2008. Our most recent trip on NCL symbolized a very special 30th wedding anniversary, which was to be celebrated in Acapulco. Acapulco is known for its romantic beaches and amazing restaurants, and my hussband had planned for an exquisite dinner at the well known Coyuca 22 to mark our special event. More significantly, the restaurant is only open during the high season of November- April, and we were ecstatic to know our wedding anniversary was the perfect timing to make reservations! Unfortunately, our exciting anniversary agenda was going to take an unexpected and very disappointing turn.

During the cruise, NCL announced that they were going to change the port of calls of Acapulco and Zihuatenjo to Manzanillo due to mechanical difficulties. Here comes the complaint! Mechanical difficulties, we were fine with, if it weren't the SECOND time it happened! On our previous cruise in 2005, the same port of calls of Acapulco, Zihuatenjo/ Ixtapa were changed to Manzanillo due to mechanical difficulties also. Coincidence? We think not! More like a huge inconvenience. Enough is enough!

We didn't complain the first time when the port was changed, but this time my husband and I have decided to take action. During our 2008 cruise, NCL provided a $100 on- board credit, which you can only use on the ship! This credit amount is insufficient and certainly does not replace the frustration and disappointment of experiencing this twice. We feel that further investigation and proper action needs to be pursued against NCL. Is it possible that NCL has been profiting off destinations that they had prior knowledge were to be cancelled? Perhaps NCL may have a policy of short selling their customers by promising Tier 1 locations with intentions of re- routing to Tier 2 alternate destinations with minimal to no compensation.

Acapulco has been a super- tourist destination with beautiful beaches and many key attractions such as cliff diving and river rafting. Manzanillo, on the other hand, is a commercial shipping port primarily with just a small amount of tourist facilities available. More significantly, the Customer Service department is practically non- existent on board and at the NCL headquarters. When we made our complaints on board, the office claimed, in a rude manner, that the changes in destination was a customer relations issue and was not their problem to be solved. Instead, they provided us an 800 number.

As soon as we returned from our cruise on March 7, 2008, I contacted the NCL Customer Relations receptionist who advised us to write a letter before speaking with any Customer Relations staff member. Following their directions, we immediately wrote a letter stating my dispute and requested a 50% refund for the February 28- March 7 cruise. We later received a generic response that rejected our request and even had the audacity to close their letter with a very undermining We hope that you will consider a Norwegian Cruise Line sailing in the near future. If NCL was genuinely concerned about customer satisfaction, they would have compensated us and wrote a personal letter that specified our exact cruise's malfunctions. People need to be warned about NCL's poor customer relations and their deceiving cruise destinations.

Lost and found issues, My daughter left behind a stuffed cat which she has had for a number of years. I called the lost and found number as soon as it opened the Monday after the cruse. I was told they would check with the ship and get back with me.

Well a month later and 4 phone calls nothing! On the 5 call the person I spoke with said she would e-mail the ship and check on the item. I then spoke to a supervisor to complain that after 5 calls and nothing was happening, her response was did I not understand the rep would e-mail the ship! I then asked why it took 5 calls? Did not get a answer.

I then tracked down a number for Roxanne. Here is what I got from her: 1. Item was not found. 2. It was my daughters fault. 3. Sometimes things don't get turn in. ( this was left in the room ) 4. She was sure the cleaning crew did there job. 5. Maybe another passenger took it. ( how could they get to the room before it was cleaned ) 6. I was lucky most cruse lines do not offer this service. I would have been better served if they just would have said up front the stuffed cat is gone. I will never ever recommend Norwegian Cruse Lines to anybody.

As a gift, my wife booked us on a cruise with Norwegian cruise lines of the Hawaian Islands in Jan 2008. Needless to say, our vacation of a lifetime turned out to be a total nightmare and monetary drain.

It all started when our flight that was booked through NCL was cancelled out of Jacksonville, FL. After talking to NCL and the insurance company we were told to catch the newly scheduled flight that did not make it in time to catch the ship in Honolulu, HI.

To make a long story short we ended up not catching the ship in Honolulu or the next port of Hilo and not having a guarantee of cathing it at next port, we decided to cancel our trip. The insurance co paid us for the trip but I am still out $2600.00 for airline tickets to fly home. I was told I would be covered for the airlines fees but found out that was not the case. The airline bookings were done through NCL but we were told that the tickets could not be used or transferred for any other purposes other than what was booked. I was told by the insurance agent to purchase airline tickets to fly home, and naturally, I had to pay the going rate that was $2600.

I feel that we were lied to and only received the lip service that we were given. As stated, the vacation of a lifetime was ugly. I would have to think hard on taking another cruise knowing that we might be out a few thousand dollars for a problem that we did not make or have any control over. NCL was contacted and they basically said that since the insurance paid there was nothing more they could do.

We are out $2600.00 for the trip home not to mention the agony we suffered of not being able to enjoy a dream vacation. We are very bitter with travel agents and especially NCL for not helping us out.

I just arrived home from a 7 day cruise out of New York to bermuda aborad the Dawn The word NIGHTMARE is to nice of a word to describe our experience this past week! 1st let me say this was to be the 1st of many extended family vacations for our family we had 4 cabins all on the same floor, 3 teenagers a 3yr old the rest adults one being pregnant and one with a heart condition.(which was why we picked this time of year my husband is going in for major heart tests an proccedurs beginning the end of this week so we wanted to have this time together now, because you never know what life holds for you in the future).

I have cruised before with NCL on the Spirit had a very GOOD experience thats one of the reasons we picked NCL for our family vacation. Our horror began on the 2nd day,well it may just have started on the 1st day when my 18yr old son complained to the room stewardess about there being bugs in the room on his bed, so he suggested they do a BETTER JOB in cleaning.I was not there when it happened he did tell me about it and I'm quite sure he did not speak to the women in a very nice manner, I'm sure he spoke like a smartass teenager, but at the time honestly I didn't give it any thought.

then day 2 dinner time theres a knock on the door 3-4 security officers outside they demand that my husband myself and my 18 yr old go with them to security office heading this 3 ring circus is BOB WOLFE head of security. get downstairs apparently there been a complaint made against my son that he passed a sexually harrassing comment to a the cabin stewardess now heres what they say occurred shes in the room cleaning he enters, doors open,(doors always stay open when they're cleaning) he says oh you work hard you should take a break sit down here beside me. she says i'm going to get ice then i'm done she leaves the room COMES BACK with the ice leaves again and calls security oh yeah and while this happen which all took place in 4 minutes total my youngest daughter 13yrs walked in because she saw the door open and wanted to see who was in the room.

ok now he says he walked in saw her said are you almost finished she said ice, ice i bring you ice, she leaves comes back with the ice and shes gone. he said the reason he wanted to get her out was because he wanted to make a drink with some alcohol he snuck on the boat. now obviously this is a he said she said complaint at the most BUT security was like she was terrified and went running out of the room scared yet they had video footage that did not support that at all! and on top of all of that the women continued to clean our rooms up until the end of the 5th day when my son left as soon as he left they changed stewardess i find that strange I even questioned security he said he heard she was moved and that she would be moved but never was and everyday we would see her she would just glare at us we always felt like all the cleaning crew were talking,(alittle uncomfortable to say the least) our rooms got cleaned only once a day some times not at all and we had to always ask for towels.

FROM the moment we met with security it was HELL every day they would call and say we're sending him home have his bags packed by 8 AM he's gone so we have him ready and nothing we call security and they say we're waiting on papers from Miami, so all day you worry you wait the younger kids were crying confused, no one wanted to eat basicaly everyones depressed confused how can this happen over such a minor comment no matter which side you believe no contact no threats no violence NOTHING! oh yeah and the women is an older women( and it's the same women he complained to about the bugs on his bed) not that age should make a difference but if the boys going to come on to someone I would have imaged it would have been someone closer in age.

anyway everyday he's going home we wait all day finally they call oh not today tomorrow have him ready next day same when we get to bermuda he trys to leave the ship they have red flagged him he's not allowed to go ashore we go to secuirty after a few calls they let him get off the ship, next day we arrive at another port in bermuda again we go to leave the ship he's not allowed, go back to security speak with HEAD OF SECURITY BOB WOLFE he say's nope sorry he can't go ashore we told him thats illegal there are NO charges against my son they can not keep him against his will he's says oh yeah, well we are. questioned as to why he was allowed the day before his answer was someone SCREWED UP he should have never been able to leave the ship.

Now while all of this is going on all the rest of my family has already boarded the smaller boats that take you to the island my son says just go I'll stay in the room I don't want to upset the rest of the family. so the kids in the room for a good 3 hrs and gets a call from MR BOB WOLFE who procceeds to tell him that everythings been dropped he can go and join his family on the island and that he should enjoy the rest os his vacation and keep a low profile.

So he calls us on the cell we meet him on the island and finally we think we can enjoy this cruise AHH, but NCL had other plans we get back on the ship have a nice dinner and get a call from MR.BOB WOLFE meeting with the STAFF Captain in 5 minutes my husband, myself and my son go thinking its going to be a basic explanation of what had a happened maybe even some sort of apology BUT NO Staff Captain says nothing has changed he's going home in the morning have him ready thats that. Now this is day 5 of a 7 day cruise we were acually leaving bermuda that day and had only one day at sea and they sent him home they at first tried to get us to pay we said no, I called my lawyer for advise cost $70.00 phone charge he said it outrageous but we could do nothing since we're on the ship we had NO control he told me to ask for in writing assurance that they would get my son to the airport and through customs ok and that he would get through US customs a they would pay for his ride home since he doesn't drive and the airport is so far from our home oh yeah and he doesn't have a passport.

Staff Captin said we'll give you nothing have him ready when I asked how he would get back to the ship if customs turned him away at the airport he just turn up his hands and shook his head like i don't know. finally the day he leaves they call us in the morning he's got 5 minutes to leave I ask again if someone would be taking to the airport to ensure he gets through custom again MR BOB WOLFE said yes absolutely and agent would stay with him. I'm sure by know you can guess that was a lie they got him a cab and waved,

now I realize my son is 18 and some people consider that an adult I mean NCL kept telling me he was an adult yet he wasn't allowed to stay in a cabin with out an adult and he wasn't allowed to drink without the consent of an adult so then why was he allowed to be thrown off the ship without an adult escort? they seem to make thier own rules.as you can imagine by the last day my son was at his wits end and when they had 5 security officers escort him to his room to get his luggage and say good bye to his family with all of the 10th deck witnessing this he finally lost it and he did start yeeling and caring on and I'm not proud of it and I'm not making excuses but you can only push a person so far everyone has differnt points of breaking he had finally reached his he was humilated and broken he did get nasty and when he did MR BOB WOLFE turned around and said you see this doesn't help him any but at that point was there anything that could have helped him?

I have asked them for all the paper work pretaining to my sons incident was told I need to go through thier legal department in Miami, which reminds me around the 3-4 day of him supposabley going home I ask MR BOB WOLFE for a # to thier legal dept. he said he didn't have it he asked the STAFF CAPTAIN guess what? he didn't know the number either so I went to reception and surprise! it took her 2 seconds to come up with a business card imagine all the higher ups can tell you nothing but this probably less then minium wage worker knew exactly where it was!

and another thing,I was going to go to the US embassy while on the island to see what help they could be but then when my son called and said everything was over and he was coming to meet us I of course did not go. Security was aware that I was advised by my lawyer to go I wonder if that played a part in the timing of them letting him go on the island?

I've read all the other complaints about this cruise line the food being so bad (which it is) the staff being rude(which they are) the whole trip we found only 3 workers that were friendly and respectful and they even voiced thier unhappiness with this particular ship if your workers aren't happy how can they make your guest happy? thre were little to no activities during the day shopping seminars port seminars lots of alcohol tasting, I believe the idea NCL is going with here is keep your guest bored (or make them crazy)and they'll have nothing else to do but drink and gamble and once thier drunk enough they'll eat anything!.

Now my situation was truely horrible and I guess some people would say its embarrassing that he's been accused of sexual harrassment, Make not mistake IF he did say what she said, he said, its wrong absolutely 100% and an apology from the boy would have definately been in order BUT to make such a fiasco of the situation on a daily basis to the point that the younger kids were afriad to answer the room phone because they were afraid it was security! the people we tell our kids to trust and turn to if they need help.

There were many people on the ship that knew of the situation that all volunteered to sign a petition because they all believed that NCL was wrong in the way they handled this. I have chosen to post this hoping if theres any other people with similar mishandling by the crew and security on this cruise line to get in touch by post. this is not over by a long shot I will be in touch with thier legal department . NCL will be held accountable for not only ruining the vacation of 10 people but for humiliating my son, thier careless disregard for his safety in a foreign counrty and by holding him on the ship illegally.

I spoke with immagration and they said he was free to visit thier island as long as he returned to the boat, which is where we were all fighting for him to stay in the 1st place. WE will never sale with them again ever. I have a feeling getting through to them is not going to be easy but it will get done.

This was truely a horror trip cost a small fortune, my husband health is already weak he spent alot of time in the cabin resting because of chest pains from the stress of it all. My daughter who is pregnant spent most of her time in the cabin with shortness of breath from the anxiety. it was a total waste it was like we were prisoners and NCL was in charge. The mood of our day was dictated by the head of security's morning phone call. I intend to stop payment on my charge cards and seek a FULL refund for everyone in my party and also a written apology from the incompatent staff of THE DAWN.

On April 12, 2008 my family and I (a total party of 6 people) sailed on the M/S Norwegian Majesty for a 7 day Western Caribbean. Please keep in mind that Ive sailed with NCL in the past on a 3 day cruse to the Bahamas back in April 2000 and loved the experience and attention to details of your staff. My family and I also cruised 4 additional times with another carrier, therefore we consider ourselves experienced cruisers and know what to expect. Even as a person that cruised in the past, I can only describe my experience on the Norwegian Majesty nothing else than a total nightmare and completely disgusting. In comparison to our first cruse with NCL back in 2000, looks like your staff has completely lost all quality standards and respect for their guests. Keep in mind also, that Ive talked with other fellow guests during my cruise and everyone I spoke with appeared to be totally unhappy with their experience.

First: M/S Norwegian Majesty is not a vessel that should be sailing on a 7 day cruise. The vessel is dated and showing its age, cabins are filthy, carpets are dated, bathroom fixtures are old and moldy, pools are small and the overall layout of the vessel is confusing. There is limited seating in the upper deck and Caf Royal area. Second: the food served was totally disgusting, worst than the food served in homeless shelter cafeterias. The so called free style cruising? is a joke, since the restaurants provide worst food than the buffet, your chefs? appear to be more concerned in making the food look presentable than actually having it taste good. On the 7th day of our cruse, my family and I did not eat absolutely anything other than stale bread and tea. The food served appeared to be reheated leftovers from the previous 6 days and was absolutely disgusting. I noticed that the food was not being kept at the correct temperature; fruit was being cut and left out in the sun the whole day, cheeses and meets were also left exposed for ours on a simple plate.

Third: staff was totally rude! I have never seen such rudeness and total disrespect for guests as I experienced during this cruse. One occasion my son was denied a plate because one staff member thought he did not properly sanitized his hands. I then had to explain to [the] staff member that he did infact sanitized his hands at the station outside the door. I also had to call the head of the Royal Caf to explain the situation, which however did not resolve anything since the only explanation she provided was that they couldnt speak English very well. Staff members failed to greet their guest, told people to move out of their way and simply did not want to be bothered with anything. Forth: after 2 days at sea our first stop on the itinerary should have been Georgetown Cayman Islands, however we did not dock as scheduled. The captain said since the dock was damaged 2 weeks prior (which [they] had known before the trip began and could plan accordingly) we were unlucky and could not dock there because other curse ships were had priority?.

Clearly, if [they] had known of this issue 2 weeks before departing, shouldnt [they] be making the necessary plans to perhaps inform gests and possibly offer either another place to go or an onboard credit? Infact, I believe a Carnival ship was in the same situation that day and everyone on-board was given a $ 100.00 credit to their account. Instead all we did was turn around and proceed to Cozumel, Mexico as planned. Fifth: the activities on-board your ships were not existent. Infact the only activity I could find was either to eat the disgusting food or stay in my filthy stateroom watching TV. Providing 1 show per day is not planning activities, having someone talk for 45 minutes about shopping does not make it an activity, playing bingo for one hour does not make it planning activities.

When you are at sea for so many days, keeping guests interested and active should be [the] crews first priority but they were to busy not wanting to be bothered and just doing their time. In essence, this letter is to inform that I will never travel with NCL again and that I will inform anyone I possibly can of the horrible service my family and I received. If NCL has any morals, they should be refunding each and every guest their entire ticket price because that cruise was nothing else than a total disaster. Thank you!

We booked a 7-Day family vacation on the Norwegian Spirit cruise ship for March 16, 2008. This was our fourth cruise, and first aboard Norwegian. Needless to say, it was the worst cruise ship we've encountered, and the last Norwegian Cruise we will ever take. I would never recommend anyone use this cruise line.

First, the food is HORRIBLE!! Our entire family felt like we had been put on a week long diet because we could never find a meal that was worth finishing. It was so unlike the Disney Cruises we had taken the last two years where you just overstuff yourself because the food is the best you've ever tasted!

Second, the Spirit ship is dirty! The pillows and bedding smelled and when I took the pillowcase and sheets off, you see they're covered in stains and smelly.

The shower was moldy and old, like a cheap hotel room.

And third, I've never been on a ship where something terrible has happened. But on this ship, a 44 year old mother DIED from falling off a zip line in Honduras!! An excursion bus was in an accident in Belize, And a 14 year old girl from our ship was raped while touring Honduras!! There was never a mention of these dangers and the rumors passed through the ship quickly. The staff of course, acted like they didn't know anything. I have since done a google search and confirmed these stories are true.

We took an expensive excursion in Belize called a 'kayak adventure expedition.' It was a total joke. We were in the hands of people conning us out of money for 6 hours and a little kayak ride through a creek and saw nothing but dirty water.

We just felt like NCL was trying to take our money at every single turn. And not only are you hounded constantly by the bar staff, they pass out literature asking you to give permission to your 18-20 years old to be allowed to purchase alcoholic beverages on their ship! The excursions are sold to you by NCL, and for us, the excursion was worthless and we wasted our day in Belize on a worthless creek full of mud. You just feel like NCL is using you up and spitting ya out. Well, I'm spitting out NCL for the last time and telling my travel agency to warn anyone who may be looking for a cruise... DON'T take a Norwegine Cruise!!!

We cruised out of Charleston. Upon return, I found my cell phone bill was over $250 from charges made shipboard. I could find no where in literature that there would be an over 2.00 DOLLAR per minute charge for calls. I felt deceived and ripped off. All my other friends felt likewise.

In July my wife and I booked a Hawaiian cruise January 23,2008. Ship is Pride of Aloha, Honolulu. Reservation #14526771. All arrangements were booked through Service Guaranteed Travel, 645 Gardiners Rd., Kingston, Ontario, Canada. 613.384.4567. Toll free 1.866.843.2480. Travel consultant: Linda Doyle @ ext. 111. On December 10, 2007, I became aware that I required open heart surgery, and Linda Doyle was informed to cancel the cruise. RBC Insurance covered the air tickets, and the cruise costs were to be refunded as a credit to my credit card.

RBC honored their policy. NCL has not honored their refund policy nor has there been any communication other than to tell Linda Doyle NCL needs all the paper work sent again. This was done. Still nothing. My Google searches have revealed many unhappy NCL customers. Can you help me?

I took a cruise on the Jewel 3/9 to 3/14. As soon as I arrived at the port for check-in, I became aware that the ship would be filled with college spring breakers. I requested an upgrade to an area of the ship away from what was sure to be chaos.... I was told there was no more room anywhere. During the course of the cruise, it was impossible to get anywhere near the pools or the hot tubs unless I wanted to share them with no less than 10 college kids and their beer. The games and entertainment on the ship was blatantly geared to the college-age passengers which left not a lot of things for me to do or any place to go that did not have college kids there already. There were fights in the hallways and illegal substances constantly in the air. I went to the reception to request only that I be allowed to use the hot tub and steam room in the spa at no charge (you could use them for $20 a day). I told them it was the principle of the thing, and that I really didn't want to get into a problem on my cruise.

The practiced and canned answers were useless: We're so sorry. We strive to make your cruise...and on and on. I received to phone call to my cabin from the receptionist supervisor asking me to detail the person or service that I was unhappy with so she could report them to the manager of that dept. I told her there was no person or service other than that I could not use the ship's pools and such due to all the spring breakers. Upon the third phone call I told her I had no intention of using my cruise time to help her investigate a problem that she had no intention of fixing. All I wanted was to be able to use the spa hot tub at no extra charge, yes or no. I came to believe the answer was no when chocolate covered strawberries were delivered to my room. That should make me want to use the spa hot tub a lot less...right? Anyway, the ship was full, the automatic tips were way out of line, the extra charges for specialty resturants were crazy... cover charges to get in, then the good stuff on the menu, was even more. And canned answers to any complaints. I will never cruise NCL again. I have cruised on 5 other cruise lines and cannot believe that NCL can be so bad!



I have booked Norwegian Jewel from February 15-24, 2008, by web, and I've book shore excursions, too. In the confirmation, my son's (aged 16) excursions prices were less than my husband and me. Once aboard, when we received the tickets, the prices for my son where higher than those booked and confirmed, and my account was charged for $1035 in total, instead of $955 ($ 80 more than booked). I have asked a refund of $80 for money wrongly collected since February 26. Up until now, nobody answers mail. This company acts like thieves. I wait for your reply.

We embarked on a 5 night cruise aboard the NCL Pearl. We had a mini-suite, more like a veranda cabin with a sightly larger bathroom. Ship was beautiful but food was awful. Spa was lovely but personnel were thieves. I booked a hot stone massage on embarkation day for discount rate of $175.00. Massage was overpriced but good. They added 18.5% to bill, and when I asked if this was a gratuity, the masseuse told me no. So I added 20%. This did not sit right with me or my husband who had his massage the next day. He was told it was a gratuity. I then called the spa manager to complain, and he gave me a new bill--no apology, however. A few days later I saw an ad for tooth whitening in the spa. I first asked for a consultation to see if my teeth could benefit. I was told they could and that we are having huge success in Europe!. Needless to say, I was out the $200.00 plus 18.5% for absolutely nothing.

I also have a few food disasters to report. I went to the Grill on Deck 12 for burgers mid cruise and snagged one hot off the grill, bit into it and spit it out. It tasted like meatloaf. I called the restaurant mgr. who told me that they were running low on hamburger so they extended the meat with something. Again no apology. Also, the freestyle is not free in most restaurants; there are cover charges between 10-3 a.m. I ordered a soup one night in the French Restaurant that stated it contained jumbo lump crab. It came with a crab product--you know, that pink and white faux seafood creation sold in the grocery store made from pollack. The only good meal was in the steakhouse, Cagneys.The experience was more Outback than Ruths Chris.

We paid a lot of money for this. I have cruised with Celebrity several times and will gladly go back to them. Norwegian's unapologetic attitude is shameless. Their germaphobia is about the only thing that they appear to be vigilant about. Customer service, good food, fair advertising and value obviously are not of paramount concern.

I, too, was on the cruise from Charleston, SC, from 2/23 to 3/1, and not only do I ditto what is printed already, but they closed the pool mid week for painting. We then were accosted each day by waiters/waitresses pushing bar drinks, but if you want soda or a free drink, they ignore you and you get treated VERY RUDELY! I am writing a letter to the CEO, and I will update you on the reply, if any. ALSO, if the ship fails to dock, you are entitled a refund of port fees. DO NOT LET THEM tell you otherwise. Good luck. I refuse to give them a break on this poor behavior; they need an overhaul of everything and everyone on this ship!

My wife and I booked a cruise for our 25th anniversary and decided to port out of Charleston SC. We set out on Feb 23 headed for Grand Caymen, Cozumel, and Key West. The cruise was a huge disappointment for us because when we got to Cozumel the captain decided that it was too rough to port there at the dock, so our only glimpse of Cozumel was from the window of the ship. The problem is that there were several other ships there in the port that were able to get their passengers on land. When we complained about not porting the NCL, people were very arrogant and did not offer anything in return for not getting to go to Cozumel. This port was the only reason that we took the cruise. (I felt like I had bought a plane ticket to Las Vegas, and when we got there we could not land so they brought me back home, and I still had to pay for the ride.)

Once I started talking to people on the ship about this, I found out that this happens frequently with this ship. There is nothing on their website that talks about the ports that are missed for each ship so, for us there was no was to make an educated decision on weather this was the right cruise for us to take. I will definitely not cruise with NCL again and will tell everyone to stay away from them. I feel like I was robbed because there is no recourse for their actions. They have you on the ship, and you feel totally helpless. They told us that they could not dock, so we asked about using tenders. They told us that there were none available, but a cruise director on the ship with a group told us that the majesty had used it own boats to tender the passengers back and forth, so I felt like we didn't get to Coxumel so they could save the money. If you need any other information please contact me. This was our first cruise and it amazes me that they can do this and get away with it. Thanks.

We spent our hard earned money, that took us 1 year to save and never got to go to Cozumel. We don't know when we will be able to afford to take another vacation. This was like our honeymoon because we were not able to afford one when we married 25 years ago and now this is our memory of our hard earned money. I feel like they are all about the money and don't care about the passengers on the ship. Thanks

To began with, there was no toilet paper, soiled linens. soiled plates. There was no use of toilets for 24 hrs. We spent $13,000 each and it was horrifying. I complained and all I received was a $100.00 gift certificate for a new cruise with them