Complain about a product or service

Norwegian Cruise Lines

Amar of Bellevue WA (07/01/08)
We had made a reservation with NCL on an Alaska cruise (Seattle round trip) for June 21-28, 2008. We had booked the cruise directly with NCLs customer service representative. The cruise had a brief stop at Price Rupert, Canada. At the time of booking, when we asked if Indian Citizens need visa to Canada, the customer service representative told us No, unless you get off at Prince Rupert. However, NCL denied boarding on the cruise ship because of lack of Canadian visa. We were handed visa requirements at the time of boarding which stated - Regardless of the guests' intentions to go ashore, all guests requiring a visa must be in possession of a valid visa at check-in or they will be denied boarding. Below is the current list of nationalities requiring a visa to enter Canada.

The above statement clearly states that Indian Citizens require visa on this cruise. But, this information was not provided to us at the time of booking or printed on the ticket. In fact, the visa information provided to us at the time of booking was in contrary. Although, the ticket says that its travelers responsibility to check with the consulate, the actual visa requirement as stated above was not found on either NCL website or Canadian Consulate website. We had also called NCL customer service the second time and spoke to a different customer service representative and that person provided the same wrong information.

NCL has denied any wrong doing in this and denied any refund or reschedule of travel dates. NCL representatives have extremely disappointed us and ruined our vacation plans. The financial damage and the emotional distress NCL has caused is huge, particularly to my parents who are close to senior age and had been very much looking forward for this trip.

Malathi of Branchburg NJ (06/02/08)
We were a family of 8 going on Norwegian Star on an Alaska cruise (Seattle round trip) on May 17-24, 2008. 4 were US citizens/green card holders (me, my husband, 2 children). Other 4 were citizens of India with multiple entry visa to US (my husband's sister family and his mother). The 4 people with Indian passports were denied boarding on the cruise ship because of lack of Canadian visa.

I had booked the cruise directly with NCLs customer service representative in Phoenix. She took down all our Nationalities and I asked immediately if we needed Canadian visas for the Indian nationals. The answer was No unless you get off at Prince Rupert. So, the 4 passengers did not get their Canadian visas before the cruise. Once we reached the sea port, we were now handed a paper with visa requirements (by country) on Norwegian's letterhead. Why didn't they provide this at the time of booking especially after I asked?

The 4 members ended up waiting in Seattle, getting the visa in Seattle, flying to Juneau to join us. Meanwhile onboard, I lodged a formal complaint. NCL did some investigation. They claim there were no voice recordings of my conversation with the customer service representative. Notations on the account did not show her giving me any information about visa (though she claimed orally to our complaint that she had given me Canadian embassy's phone number).

We received a formal response from NCL saying, We acknowledge that you and your family experienced a true disappointment regarding the miscommunication that might have occurred. They offered a $300 onboard credit and credit for 3 day of missed cruise to be used at a future cruise. We have NOT accepted this offer. I have spoken to NCL in Miami further after our return and they will not negotiate further with us, will not give us any more information about what investigation they did.

The financial damage was $4000+ to make this work (visa, airfare, fine to join at a different port), plus loss of 3 days of cruise. My husband's mother is 65 and diabetic. The emotional and physical stress has been huge on her. The family also had a 5 year old who had to struggle through all the changes. This does not seem to be a problem exclusive to us. 13 other passengers were denied boarding for the same reason - all being informed by NCL the same information that we were given. Thank you.

Anita of Redondo Beach CA (05/19/08)
My husband and I were loyal customers of the Norwegian Star Cruise Line. We traveled on the Mexican Riviera destination with the ports of Acapulco, Zihuatenjo/ Ixtapa, Puerto Vallarta, and Cabo San Lucas on two different occasions: 1.) November 25 to December 3, 2005 and 2.) February 28 to March 7, 2008. Our most recent trip on NCL symbolized a very special 30th wedding anniversary, which was to be celebrated in Acapulco. Acapulco is known for its romantic beaches and amazing restaurants, and my hussband had planned for an exquisite dinner at the well known Coyuca 22 to mark our special event. More significantly, the restaurant is only open during the high season of November- April, and we were ecstatic to know our wedding anniversary was the perfect timing to make reservations! Unfortunately, our exciting anniversary agenda was going to take an unexpected and very disappointing turn.

During the cruise, NCL announced that they were going to change the port of calls of Acapulco and Zihuatenjo to Manzanillo due to mechanical difficulties. Here comes the complaint! Mechanical difficulties, we were fine with, if it weren't the SECOND time it happened! On our previous cruise in 2005, the same port of calls of Acapulco, Zihuatenjo/ Ixtapa were changed to Manzanillo due to mechanical difficulties also. Coincidence? We think not! More like a huge inconvenience. Enough is enough!

We didn't complain the first time when the port was changed, but this time my husband and I have decided to take action. During our 2008 cruise, NCL provided a $100 on- board credit, which you can only use on the ship! This credit amount is insufficient and certainly does not replace the frustration and disappointment of experiencing this twice. We feel that further investigation and proper action needs to be pursued against NCL. Is it possible that NCL has been profiting off destinations that they had prior knowledge were to be cancelled? Perhaps NCL may have a policy of short selling their customers by promising Tier 1 locations with intentions of re- routing to Tier 2 alternate destinations with minimal to no compensation.

Acapulco has been a super- tourist destination with beautiful beaches and many key attractions such as cliff diving and river rafting. Manzanillo, on the other hand, is a commercial shipping port primarily with just a small amount of tourist facilities available. More significantly, the Customer Service department is practically non- existent on board and at the NCL headquarters. When we made our complaints on board, the office claimed, in a rude manner, that the changes in destination was a customer relations issue and was not their problem to be solved. Instead, they provided us an 800 number.

As soon as we returned from our cruise on March 7, 2008, I contacted the NCL Customer Relations receptionist who advised us to write a letter before speaking with any Customer Relations staff member. Following their directions, we immediately wrote a letter stating my dispute and requested a 50% refund for the February 28- March 7 cruise. We later received a generic response that rejected our request and even had the audacity to close their letter with a very undermining We hope that you will consider a Norwegian Cruise Line sailing in the near future. If NCL was genuinely concerned about customer satisfaction, they would have compensated us and wrote a personal letter that specified our exact cruise's malfunctions. People need to be warned about NCL's poor customer relations and their deceiving cruise destinations.

Richard of Conyers GA (05/12/08)
Lost and found issues, My daughter left behind a stuffed cat which she has had for a number of years. I called the lost and found number as soon as it opened the Monday after the cruse. I was told they would check with the ship and get back with me.

Well a month later and 4 phone calls nothing! On the 5 call the person I spoke with said she would e-mail the ship and check on the item. I then spoke to a supervisor to complain that after 5 calls and nothing was happening, her response was did I not understand the rep would e-mail the ship! I then asked why it took 5 calls? Did not get a answer.

I then tracked down a number for Roxanne. Here is what I got from her: 1. Item was not found. 2. It was my daughters fault. 3. Sometimes things don't get turn in. ( this was left in the room ) 4. She was sure the cleaning crew did there job. 5. Maybe another passenger took it. ( how could they get to the room before it was cleaned ) 6. I was lucky most cruse lines do not offer this service. I would have been better served if they just would have said up front the stuffed cat is gone. I will never ever recommend Norwegian Cruse Lines to anybody.

Paul of Green Cove Springs FL (05/11/08)
As a gift, my wife booked us on a cruise with Norwegian cruise lines of the Hawaian Islands in Jan 2008. Needless to say, our vacation of a lifetime turned out to be a total nightmare and monetary drain.

It all started when our flight that was booked through NCL was cancelled out of Jacksonville, FL. After talking to NCL and the insurance company we were told to catch the newly scheduled flight that did not make it in time to catch the ship in Honolulu, HI.

To make a long story short we ended up not catching the ship in Honolulu or the next port of Hilo and not having a guarantee of cathing it at next port, we decided to cancel our trip. The insurance co paid us for the trip but I am still out $2600.00 for airline tickets to fly home. I was told I would be covered for the airlines fees but found out that was not the case. The airline bookings were done through NCL but we were told that the tickets could not be used or transferred for any other purposes other than what was booked. I was told by the insurance agent to purchase airline tickets to fly home, and naturally, I had to pay the going rate that was $2600.

I feel that we were lied to and only received the lip service that we were given. As stated, the vacation of a lifetime was ugly. I would have to think hard on taking another cruise knowing that we might be out a few thousand dollars for a problem that we did not make or have any control over. NCL was contacted and they basically said that since the insurance paid there was nothing more they could do.

We are out $2600.00 for the trip home not to mention the agony we suffered of not being able to enjoy a dream vacation. We are very bitter with travel agents and especially NCL for not helping us out.

Sara of Staten Island NY (05/04/08)
I just arrived home from a 7 day cruise out of New York to bermuda aborad the Dawn The word NIGHTMARE is to nice of a word to describe our experience this past week! 1st let me say this was to be the 1st of many extended family vacations for our family we had 4 cabins all on the same floor, 3 teenagers a 3yr old the rest adults one being pregnant and one with a heart condition.(which was why we picked this time of year my husband is going in for major heart tests an proccedurs beginning the end of this week so we wanted to have this time together now, because you never know what life holds for you in the future).

I have cruised before with NCL on the Spirit had a very GOOD experience thats one of the reasons we picked NCL for our family vacation. Our horror began on the 2nd day,well it may just have started on the 1st day when my 18yr old son complained to the room stewardess about there being bugs in the room on his bed, so he suggested they do a BETTER JOB in cleaning.I was not there when it happened he did tell me about it and I'm quite sure he did not speak to the women in a very nice manner, I'm sure he spoke like a smartass teenager, but at the time honestly I didn't give it any thought.

then day 2 dinner time theres a knock on the door 3-4 security officers outside they demand that my husband myself and my 18 yr old go with them to security office heading this 3 ring circus is BOB WOLFE head of security. get downstairs apparently there been a complaint made against my son that he passed a sexually harrassing comment to a the cabin stewardess now heres what they say occurred shes in the room cleaning he enters, doors open,(doors always stay open when they're cleaning) he says oh you work hard you should take a break sit down here beside me. she says i'm going to get ice then i'm done she leaves the room COMES BACK with the ice leaves again and calls security oh yeah and while this happen which all took place in 4 minutes total my youngest daughter 13yrs walked in because she saw the door open and wanted to see who was in the room.

ok now he says he walked in saw her said are you almost finished she said ice, ice i bring you ice, she leaves comes back with the ice and shes gone. he said the reason he wanted to get her out was because he wanted to make a drink with some alcohol he snuck on the boat. now obviously this is a he said she said complaint at the most BUT security was like she was terrified and went running out of the room scared yet they had video footage that did not support that at all! and on top of all of that the women continued to clean our rooms up until the end of the 5th day when my son left as soon as he left they changed stewardess i find that strange I even questioned security he said he heard she was moved and that she would be moved but never was and everyday we would see her she would just glare at us we always felt like all the cleaning crew were talking,(alittle uncomfortable to say the least) our rooms got cleaned only once a day some times not at all and we had to always ask for towels.

FROM the moment we met with security it was HELL every day they would call and say we're sending him home have his bags packed by 8 AM he's gone so we have him ready and nothing we call security and they say we're waiting on papers from Miami, so all day you worry you wait the younger kids were crying confused, no one wanted to eat basicaly everyones depressed confused how can this happen over such a minor comment no matter which side you believe no contact no threats no violence NOTHING! oh yeah and the women is an older women( and it's the same women he complained to about the bugs on his bed) not that age should make a difference but if the boys going to come on to someone I would have imaged it would have been someone closer in age.

anyway everyday he's going home we wait all day finally they call oh not today tomorrow have him ready next day same when we get to bermuda he trys to leave the ship they have red flagged him he's not allowed to go ashore we go to secuirty after a few calls they let him get off the ship, next day we arrive at another port in bermuda again we go to leave the ship he's not allowed, go back to security speak with HEAD OF SECURITY BOB WOLFE he say's nope sorry he can't go ashore we told him thats illegal there are NO charges against my son they can not keep him against his will he's says oh yeah, well we are. questioned as to why he was allowed the day before his answer was someone SCREWED UP he should have never been able to leave the ship.

Now while all of this is going on all the rest of my family has already boarded the smaller boats that take you to the island my son says just go I'll stay in the room I don't want to upset the rest of the family. so the kids in the room for a good 3 hrs and gets a call from MR BOB WOLFE who procceeds to tell him that everythings been dropped he can go and join his family on the island and that he should enjoy the rest os his vacation and keep a low profile.

So he calls us on the cell we meet him on the island and finally we think we can enjoy this cruise AHH, but NCL had other plans we get back on the ship have a nice dinner and get a call from MR.BOB WOLFE meeting with the STAFF Captain in 5 minutes my husband, myself and my son go thinking its going to be a basic explanation of what had a happened maybe even some sort of apology BUT NO Staff Captain says nothing has changed he's going home in the morning have him ready thats that. Now this is day 5 of a 7 day cruise we were acually leaving bermuda that day and had only one day at sea and they sent him home they at first tried to get us to pay we said no, I called my lawyer for advise cost $70.00 phone charge he said it outrageous but we could do nothing since we're on the ship we had NO control he told me to ask for in writing assurance that they would get my son to the airport and through customs ok and that he would get through US customs a they would pay for his ride home since he doesn't drive and the airport is so far from our home oh yeah and he doesn't have a passport.

Staff Captin said we'll give you nothing have him ready when I asked how he would get back to the ship if customs turned him away at the airport he just turn up his hands and shook his head like i don't know. finally the day he leaves they call us in the morning he's got 5 minutes to leave I ask again if someone would be taking to the airport to ensure he gets through custom again MR BOB WOLFE said yes absolutely and agent would stay with him. I'm sure by know you can guess that was a lie they got him a cab and waved,

now I realize my son is 18 and some people consider that an adult I mean NCL kept telling me he was an adult yet he wasn't allowed to stay in a cabin with out an adult and he wasn't allowed to drink without the consent of an adult so then why was he allowed to be thrown off the ship without an adult escort? they seem to make thier own rules.as you can imagine by the last day my son was at his wits end and when they had 5 security officers escort him to his room to get his luggage and say good bye to his family with all of the 10th deck witnessing this he finally lost it and he did start yeeling and caring on and I'm not proud of it and I'm not making excuses but you can only push a person so far everyone has differnt points of breaking he had finally reached his he was humilated and broken he did get nasty and when he did MR BOB WOLFE turned around and said you see this doesn't help him any but at that point was there anything that could have helped him? 

I have asked them for all the paper work pretaining to my sons incident was told I need to go through thier legal department in Miami, which reminds me around the 3-4 day of him supposabley going home I ask MR BOB WOLFE for a # to thier legal dept. he said he didn't have it he asked the STAFF CAPTAIN guess what? he didn't know the number either so I went to reception and surprise! it took her 2 seconds to come up with a business card imagine all the higher ups can tell you nothing but this probably less then minium wage worker knew exactly where it was!

and another thing,I was going to go to the US embassy while on the island to see what help they could be but then when my son called and said everything was over and he was coming to meet us I of course did not go. Security was aware that I was advised by my lawyer to go I wonder if that played a part in the timing of them letting him go on the island?

I've read all the other complaints about this cruise line the food being so bad (which it is) the staff being rude(which they are) the whole trip we found only 3 workers that were friendly and respectful and they even voiced thier unhappiness with this particular ship if your workers aren't happy how can they make your guest happy? thre were little to no activities during the day shopping seminars port seminars lots of alcohol tasting, I believe the idea NCL is going with here is keep your guest bored (or make them crazy)and they'll have nothing else to do but drink and gamble and once thier drunk enough they'll eat anything!.

Now my situation was truely horrible and I guess some people would say its embarrassing that he's been accused of sexual harrassment, Make not mistake IF he did say what she said, he said, its wrong absolutely 100% and an apology from the boy would have definately been in order BUT to make such a fiasco of the situation on a daily basis to the point that the younger kids were afriad to answer the room phone because they were afraid it was security! the people we tell our kids to trust and turn to if they need help.

There were many people on the ship that knew of the situation that all volunteered to sign a petition because they all believed that NCL was wrong in the way they handled this. I have chosen to post this hoping if theres any other people with similar mishandling by the crew and security on this cruise line to get in touch by post. this is not over by a long shot I will be in touch with thier legal department . NCL will be held accountable for not only ruining the vacation of 10 people but for humiliating my son, thier careless disregard for his safety in a foreign counrty and by holding him on the ship illegally.

I spoke with immagration and they said he was free to visit thier island as long as he returned to the boat, which is where we were all fighting for him to stay in the 1st place. WE will never sale with them again ever. I have a feeling getting through to them is not going to be easy but it will get done.

This was truely a horror trip cost a small fortune, my husband health is already weak he spent alot of time in the cabin resting because of chest pains from the stress of it all. My daughter who is pregnant spent most of her time in the cabin with shortness of breath from the anxiety. it was a total waste it was like we were prisoners and NCL was in charge. The mood of our day was dictated by the head of security's morning phone call. I intend to stop payment on my charge cards and seek a FULL refund for everyone in my party and also a written apology from the incompatent staff of THE DAWN.

Joseph of Huntersville NC (04/27/08)
On April 12, 2008 my family and I (a total party of 6 people) sailed on the M/S Norwegian Majesty for a 7 day Western Caribbean. Please keep in mind that Ive sailed with NCL in the past on a 3 day cruse to the Bahamas back in April 2000 and loved the experience and attention to details of your staff. My family and I also cruised 4 additional times with another carrier, therefore we consider ourselves experienced cruisers and know what to expect. Even as a person that cruised in the past, I can only describe my experience on the Norwegian Majesty nothing else than a total nightmare and completely disgusting. In comparison to our first cruse with NCL back in 2000, looks like your staff has completely lost all quality standards and respect for their guests. Keep in mind also, that Ive talked with other fellow guests during my cruise and everyone I spoke with appeared to be totally unhappy with their experience.

First: M/S Norwegian Majesty is not a vessel that should be sailing on a 7 day cruise. The vessel is dated and showing its age, cabins are filthy, carpets are dated, bathroom fixtures are old and moldy, pools are small and the overall layout of the vessel is confusing. There is limited seating in the upper deck and Caf Royal area. Second: the food served was totally disgusting, worst than the food served in homeless shelter cafeterias. The so called free style cruising? is a joke, since the restaurants provide worst food than the buffet, your chefs? appear to be more concerned in making the food look presentable than actually having it taste good. On the 7th day of our cruse, my family and I did not eat absolutely anything other than stale bread and tea. The food served appeared to be reheated leftovers from the previous 6 days and was absolutely disgusting. I noticed that the food was not being kept at the correct temperature; fruit was being cut and left out in the sun the whole day, cheeses and meets were also left exposed for ours on a simple plate.

Third: staff was totally rude! I have never seen such rudeness and total disrespect for guests as I experienced during this cruse. One occasion my son was denied a plate because one staff member thought he did not properly sanitized his hands. I then had to explain to [the] staff member that he did infact sanitized his hands at the station outside the door. I also had to call the head of the Royal Caf to explain the situation, which however did not resolve anything since the only explanation she provided was that they couldnt speak English very well. Staff members failed to greet their guest, told people to move out of their way and simply did not want to be bothered with anything. Forth: after 2 days at sea our first stop on the itinerary should have been Georgetown Cayman Islands, however we did not dock as scheduled. The captain said since the dock was damaged 2 weeks prior (which [they] had known before the trip began and could plan accordingly) we were unlucky and could not dock there because other curse ships were had priority?.

Clearly, if [they] had known of this issue 2 weeks before departing, shouldnt [they] be making the necessary plans to perhaps inform gests and possibly offer either another place to go or an onboard credit? Infact, I believe a Carnival ship was in the same situation that day and everyone on-board was given a $ 100.00 credit to their account. Instead all we did was turn around and proceed to Cozumel, Mexico as planned. Fifth: the activities on-board your ships were not existent. Infact the only activity I could find was either to eat the disgusting food or stay in my filthy stateroom watching TV. Providing 1 show per day is not planning activities, having someone talk for 45 minutes about shopping does not make it an activity, playing bingo for one hour does not make it planning activities.

When you are at sea for so many days, keeping guests interested and active should be [the] crews first priority but they were to busy not wanting to be bothered and just doing their time. In essence, this letter is to inform that I will never travel with NCL again and that I will inform anyone I possibly can of the horrible service my family and I received. If NCL has any morals, they should be refunding each and every guest their entire ticket price because that cruise was nothing else than a total disaster. Thank you!

Stacy of Leavenworth KS (03/24/08)
We booked a 7-Day family vacation on the Norwegian Spirit cruise ship for March 16, 2008. This was our fourth cruise, and first aboard Norwegian. Needless to say, it was the worst cruise ship we've encountered, and the last Norwegian Cruise we will ever take. I would never recommend anyone use this cruise line.

First, the food is HORRIBLE!! Our entire family felt like we had been put on a week long diet because we could never find a meal that was worth finishing. It was so unlike the Disney Cruises we had taken the last two years where you just overstuff yourself because the food is the best you've ever tasted!

Second, the Spirit ship is dirty! The pillows and bedding smelled and when I took the pillowcase and sheets off, you see they're covered in stains and smelly. The shower was moldy and old, like a cheap hotel room.

And third, I've never been on a ship where something terrible has happened. But on this ship, a 44 year old mother DIED from falling off a zip line in Honduras!! An excursion bus was in an accident in Belize, And a 14 year old girl from our ship was raped while touring Honduras!! There was never a mention of these dangers and the rumors passed through the ship quickly. The staff of course, acted like they didn't know anything. I have since done a google search and confirmed these stories are true.

We took an expensive excursion in Belize called a 'kayak adventure expedition.' It was a total joke. We were in the hands of people conning us out of money for 6 hours and a little kayak ride through a creek and saw nothing but dirty water.

We just felt like NCL was trying to take our money at every single turn. And not only are you hounded constantly by the bar staff, they pass out literature asking you to give permission to your 18-20 years old to be allowed to purchase alcoholic beverages on their ship! The excursions are sold to you by NCL, and for us, the excursion was worthless and we wasted our day in Belize on a worthless creek full of mud. You just feel like NCL is using you up and spitting ya out. Well, I'm spitting out NCL for the last time and telling my travel agency to warn anyone who may be looking for a cruise... DON'T take a Norwegine Cruise!!!

Anne of Columbia SC (03/23/08)
We cruised out of Charleston. Upon return, I found my cell phone bill was over $250 from charges made shipboard. I could find no where in literature that there would be an over 2.00 DOLLAR per minute charge for calls. I felt deceived and ripped off. All my other friends felt likewise.

John of Kingston OTHER (03/16/08)
In July my wife and I booked a Hawaiian cruise January 23,2008. Ship is Pride of Aloha, Honolulu. Reservation #14526771. All arrangements were booked through Service Guaranteed Travel, 645 Gardiners Rd., Kingston, Ontario, Canada. 613.384.4567. Toll free 1.866.843.2480. Travel consultant: Linda Doyle @ ext. 111. On December 10, 2007, I became aware that I required open heart surgery, and Linda Doyle was informed to cancel the cruise. RBC Insurance covered the air tickets, and the cruise costs were to be refunded as a credit to my credit card.

RBC honored their policy. NCL has not honored their refund policy nor has there been any communication other than to tell Linda Doyle NCL needs all the paper work sent again. This was done. Still nothing. My Google searches have revealed many unhappy NCL customers. Can you help me? 

Donna of Enfield CT (03/16/08)
I took a cruise on the Jewel 3/9 to 3/14. As soon as I arrived at the port for check-in, I became aware that the ship would be filled with college spring breakers. I requested an upgrade to an area of the ship away from what was sure to be chaos.... I was told there was no more room anywhere. During the course of the cruise, it was impossible to get anywhere near the pools or the hot tubs unless I wanted to share them with no less than 10 college kids and their beer. The games and entertainment on the ship was blatantly geared to the college-age passengers which left not a lot of things for me to do or any place to go that did not have college kids there already. There were fights in the hallways and illegal substances constantly in the air. I went to the reception to request only that I be allowed to use the hot tub and steam room in the spa at no charge (you could use them for $20 a day). I told them it was the principle of the thing, and that I really didn't want to get into a problem on my cruise.

The practiced and canned answers were useless: We're so sorry. We strive to make your cruise...and on and on. I received to phone call to my cabin from the receptionist supervisor asking me to detail the person or service that I was unhappy with so she could report them to the manager of that dept. I told her there was no person or service other than that I could not use the ship's pools and such due to all the spring breakers. Upon the third phone call I told her I had no intention of using my cruise time to help her investigate a problem that she had no intention of fixing. All I wanted was to be able to use the spa hot tub at no extra charge, yes or no. I came to believe the answer was no when chocolate covered strawberries were delivered to my room. That should make me want to use the spa hot tub a lot less...right? Anyway, the ship was full, the automatic tips were way out of line, the extra charges for specialty resturants were crazy... cover charges to get in, then the good stuff on the menu, was even more. And canned answers to any complaints. I will never cruise NCL again. I have cruised on 5 other cruise lines and cannot believe that NCL can be so bad!



Griselda of Buenos Aires FL (03/12/08)
I have booked Norwegian Jewel from February 15-24, 2008, by web, and I've book shore excursions, too. In the confirmation, my son's (aged 16) excursions prices were less than my husband and me. Once aboard, when we received the tickets, the prices for my son where higher than those booked and confirmed, and my account was charged for $1035 in total, instead of $955 ($ 80 more than booked). I have asked a refund of $80 for money wrongly collected since February 26. Up until now, nobody answers mail. This company acts like thieves. I wait for your reply.

Holly of Olde Bridge NJ (03/08/08)
We embarked on a 5 night cruise aboard the NCL Pearl. We had a mini-suite, more like a veranda cabin with a sightly larger bathroom. Ship was beautiful but food was awful. Spa was lovely but personnel were thieves. I booked a hot stone massage on embarkation day for discount rate of $175.00. Massage was overpriced but good. They added 18.5% to bill, and when I asked if this was a gratuity, the masseuse told me no. So I added 20%. This did not sit right with me or my husband who had his massage the next day. He was told it was a gratuity. I then called the spa manager to complain, and he gave me a new bill--no apology, however. A few days later I saw an ad for tooth whitening in the spa. I first asked for a consultation to see if my teeth could benefit. I was told they could and that we are having huge success in Europe!. Needless to say, I was out the $200.00 plus 18.5% for absolutely nothing.

I also have a few food disasters to report. I went to the Grill on Deck 12 for burgers mid cruise and snagged one hot off the grill, bit into it and spit it out. It tasted like meatloaf. I called the restaurant mgr. who told me that they were running low on hamburger so they extended the meat with something. Again no apology. Also, the freestyle is not free in most restaurants; there are cover charges between 10-3 a.m. I ordered a soup one night in the French Restaurant that stated it contained jumbo lump crab. It came with a crab product--you know, that pink and white faux seafood creation sold in the grocery store made from pollack. The only good meal was in the steakhouse, Cagneys.The experience was more Outback than Ruths Chris.

We paid a lot of money for this. I have cruised with Celebrity several times and will gladly go back to them. Norwegian's unapologetic attitude is shameless. Their germaphobia is about the only thing that they appear to be vigilant about. Customer service, good food, fair advertising and value obviously are not of paramount concern.

Joan of New Britain CT (03/06/08)
I, too, was on the cruise from Charleston, SC, from 2/23 to 3/1, and not only do I ditto what is printed already, but they closed the pool mid week for painting. We then were accosted each day by waiters/waitresses pushing bar drinks, but if you want soda or a free drink, they ignore you and you get treated VERY RUDELY! I am writing a letter to the CEO, and I will update you on the reply, if any. ALSO, if the ship fails to dock, you are entitled a refund of port fees. DO NOT LET THEM tell you otherwise. Good luck. I refuse to give them a break on this poor behavior; they need an overhaul of everything and everyone on this ship!

Steven of Ridgeway SC (03/04/08)
My wife and I booked a cruise for our 25th anniversary and decided to port out of Charleston SC. We set out on Feb 23 headed for Grand Caymen, Cozumel, and Key West. The cruise was a huge disappointment for us because when we got to Cozumel the captain decided that it was too rough to port there at the dock, so our only glimpse of Cozumel was from the window of the ship. The problem is that there were several other ships there in the port that were able to get their passengers on land. When we complained about not porting the NCL, people were very arrogant and did not offer anything in return for not getting to go to Cozumel. This port was the only reason that we took the cruise. (I felt like I had bought a plane ticket to Las Vegas, and when we got there we could not land so they brought me back home, and I still had to pay for the ride.)

 Once I started talking to people on the ship about this, I found out that this happens frequently with this ship. There is nothing on their website that talks about the ports that are missed for each ship so, for us there was no was to make an educated decision on weather this was the right cruise for us to take. I will definitely not cruise with NCL again and will tell everyone to stay away from them. I feel like I was robbed because there is no recourse for their actions. They have you on the ship, and you feel totally helpless. They told us that they could not dock, so we asked about using tenders. They told us that there were none available, but a cruise director on the ship with a group told us that the majesty had used it own boats to tender the passengers back and forth, so I felt like we didn't get to Coxumel so they could save the money. If you need any other information please contact me. This was our first cruise and it amazes me that they can do this and get away with it. Thanks.

We spent our hard earned money, that took us 1 year to save and never got to go to Cozumel. We don't know when we will be able to afford to take another vacation. This was like our honeymoon because we were not able to afford one when we married 25 years ago and now this is our memory of our hard earned money. I feel like they are all about the money and don't care about the passengers on the ship. Thanks

Charity of New City NY (03/03/08)
To began with, there was no toilet paper, soiled linens. soiled plates. There was no use of toilets for 24 hrs. We spent $13,000 each and it was horrifying. I complained and all I received was a $100.00 gift certificate for a new cruise with them

Paul of Norcross GA (02/07/08)
My wife and I were on the Jewel on the January 18, nine-day cruise. On a 1 to 10 rating, the cruise ranks about a 3. The food was meager and certainly not up to the food served on other cruise lines. For the first time cruiser he/she might think the food was excellent, but it wasn't. My wife ordered a shrimp and lobster dinner one evening and got 2 shrimp, and she is still looking for the lobster. There was an announcement that there were a couple people on the cruise who were sick. That caused the ship's Captain to close a couple of the sit down restaurants, and everybody had to eat in the Golden Corral type restaurant--thousands of cruisers all crowded into a self serve restaurant, and they could not even pick up their own plate. The food was given to them by an NCL employee: line up for coffee or a glass of water; line up for desert; line up for a hot-dog. This was a pretty sorry event which could have been corrected by allowing the cruise customers to eat at the sit-down restaurants where no one touches the food except the kitchen staff and the server.

Overall the serving staff and the housekeeping staff were excellent on this trip. This was my first NCL cruise since 1985, and it is my last for at least another 22 years.

Amy of Howells NE (02/04/08)
We just got back from a 5 day cruise aboard the Norwegian Jewel. Our trip was to the Caribbean from 1-27-08 through 2-1-08. I will NEVER go again. First off, one of the things you look forward to on a cruise is the amazing food; let me tell you its not anything close to amazing on this ship. They serve you the same thing every day. Even with 13 different restaurants...which half of those you have to pay to eat at, you still have the same menu day after day. If I am paying a good chunk of money to go on a cruise I am not going to pay more when I get on board to eat at restaurants. Whenever you buy something you are automatically charged 15% gratuity. That doesn't include the $10 per person per day charge to your room for gratuity.

Then there is the service; they are germaphobes--everywhere you went there was someone standing with a spray bottle of hand sanitizer. I am all for preventing the spread of germs, but this was more annoying than anything. The cruise staff catered to either the elderly or the 20 something people. If you were anywhere in between you were nothing. The main events they had on board were BINGO! I am only 28, and they charged you to play anyway. Back to the food, the buffet they served...was actually served to you! You could not get your own portions...they gave you them. There was supposed to be a kids buffet as well...never once was it up and running. The kids program was fine; that is the one thing I am not complaining about. We were supposed to celebrate a couple birthdays on board and never got anything from them like I was told we would get. The people across the hall got a cake ,though. My son was disappointed he didnt even get a  cake on his birthday. Then to boot, after we came home I tried to find a form or something to that affect that I could let the cruiseline know my thoughts....there is absolutely nothing. No one to contact or email. I will NEVER cruise with this line again. Very unhappy and out of A LOT of money.

It ruined my perspective on cruising.

George of Hollis NH (01/17/08)
I was on the Norwegian Spirit on 1/6-1/13/08. Here's my story. The buffet food was good at first. Then they kept serving the same leftovers. So, in the last few days, the buffet was nasty. Also, one engine was down and caused a delay to ports. I think the casino, is in fact, fixed. Be wary of the automated shufflers. The rooms were smaller than other lines I have been on. The ship, I read, was in operation since 1999. It seems much older than that. The crew, I have to say, was awesome. I would not go on this line again. I have been on other (better) lines and would prefer to spend more to go on better vessels. If you choose this line, good luck.

Al of Santa Rosa Beach FL (01/11/08)
I just returned from a 7-day NCL (Pride of Hawaii) cruise of the 4 Hawaiian Islands. The NCL ship does not compare to Princess ships. The NCL ship had a dusty bathroom that I cleaned when we got on the ship. There was no steward, so we only got ice one a day, so I had to get the ice every afternoon from the 12th deck cafeteria. The food was good but mediocre in the main restaurants; the cafeteria was favored over the formal dining rooms. On the last evening the dinner in the main restaurant took 2 hours (Our table for 6 had champaign so some of that was our fault, but 2 hours?). On the 4th night as my wife and I were returning to our cabin (deck 8) we noticed horrible choking fumes in the hallway and in our room. We immediately went outside on deck 7 to get fresh air. We were informed by other passengers that the odor was from paint vapors that had come in through the vents.

At no time was a ship's representative available to keep us informed and assist us. No one would answer the phones; I called (ship operator, housekeeping, medical) until I called 911. Only then did someone answer the phone who knew nothing about the incident. In fact she laughed at my concerns. I called 911 a second time to get connected to the medical room. There I talked to the nurse. She quickly assigned us an inside room at the other end of the ship. We then encountered a ship executive in the hallway who appeared to be unconcerned with our apprehension. We spent the night in an inside room. On this ship's cruise, 2 weeks prior to ours, many passengers got so sick that the local newspaper ran an article about it.

We will never travel on an NCL ship again. They appear to be the worst of all the cruise lines. You can verify that be looking at the huge number of complaints on this web site about NCL vs the other cruise lines.

Joan of Thousand Oaks CA (12/28/07)
Norwegian Cruise Lines changed ports at two locations after we were on board.  It is a scam, and I am ery disappointed.  There was no warning and had to change vacation plans in less than 24 hours.

Gloria of Englewood NJ (12/22/07)
My best friend took me on a cruise March 1-11, 2007. We were caught in a rolling storm for 7 of those days. Missed most of the promised ports due to the storm. My dilemma began when I returned and checked my bank account. I had spent, over the course of the cruise, $420 in the casino and the gift shop, using my debit card with the Visa logo. They hit my bank account for $820.00! When I questioned them, they told me that it was industry standard to put a hold on twice the amount spent for 72 hours. Well, it has now been 9 months and they keep changing their story. Even though I have the receipts that I signed for, they are refusing to accept them. They told me long ago that their records get destroyed...IN THE MIDDLE OF AN UNRESOLVED ISSUE!?

The latest rep, Caroline, suggested that I simply lost count of how much $$ I spent in the casino. I respectfully let her know that I have receipts and a final, signed bill that states my charges were $420.00. She likened my experiences to her frequent Las Vagas trips, saying we all lose time in casinos. While I spent stormy nights in the casino (I'm not a drinker or a clubber, my friend was sea-sick); this trip was a gift, and my funds were very limited.

When I returned home my bank had bounced 3 checks totaling $90.00! NCL is being unreasonable and crafty. They refuse to refund the funds they pilfered from my account, won't even address the $90.00 in bounced check fees (which was direct result of their error). They even falsified a document which they sent to my travel agent.

Fred of Calgary Canada (04/04/07)
Intinary changed with less than 48 hours notice. Dropped Acupulco and Xtapa in favor of Manzanillo and Mazatlan. Request for refund or replacement of original ports refused.

Forced to go on cruise to ports other than those advertised. Replacement ports were of no interest to me.

Mona of Watertown NY (03/23/07)

. The second day of the cruise we found out, that the stops in the Bahamas and Jamaica were eliminated and replaced with a stop on Key West, Florida. The other stops in Cozumel, Belize, Honduras, and Grand Cayman went as scheduled. NCL gave everyone on board $50 credit for the change (to be spent on board ship, nonrefundable and not to be used for service charges). I found out that some people were notified of the changes two days before the cruise and offered the opportunity to reschedule. I found that others had received a flyer outlining the itinerary change in the Freestyle Daily, the morning newspaper distributed to the cabins. My husband and I received neither a phone call nor a flyer; I had to go to the reception desk area to get one.

Mary of Plymouth MI (03/13/07)

In April of 2006, I booked a cruise for myself and my brother for February 26, 2007 on the Mexican Riveria cruise offered by Norwegian Cruise Line. The reason for picking this cruise was that the itinerary went to Acapulco. After we were boarded onto the ship, announcements occurred which said that the itinerary had changed and we were no longer going to Acapulco and our other southernmost port, Ixtapa/Zihuatanejo, but were instead going to different ports for shorter amounts of time. .

 My other major complaint with NCL is that we faced age discrimination on the ship. We were a group of ten college students, ranging in age from 19 to 21. There were only about twenty people onboard in this age bracket. A security guard came in, informed us that we needed to be 23 years of age to drink or else we would get arrested on board, and presented a tazer gun.

Marlene of Erding AL (02/25/07)
In February the 2007 we boarded Norwegian Wind (NCL, Norwegian Cruise Line) for our honeymoon trip. The whole trip was a bad experience due to the bad service on this ship. Just to mention a few examples: Every time you entered the ship or a restaurant you had to disinfect your hands (company policy). The staff  had difficulties in understanding English and treated all passengers in general so unfriendly and impolite.

The food was poor and below average.
 Elder people risked being injured on this ship.


I took my time to write all these points down on paper and forwarded them to the management on board.

Polly of Corpus Christi TX (11/06/06)
We were scheduled to leave on a cruise aboard the NCL Dream. I booked the cruise through AARP which deals with Travelocity. All the communication was done through emails. I never received anything over the mail. I called to ask if I needed a passport to make the trip, I was informed that the only thing I needed was an ID, the person on the phone went on to tell me that I would need a passpot after Jan 1, 2007. When we arrived to the terminal we were informed that we need our birth certificates. I had to get my son to leave work and go find them and have them faxed.

I understand that these documents are needed due to the threats the US has endured these past few years with terrorism. What I do not understand is how having a birth certificate faxed makes it valid. Anyone could be faxing a fake one. We were not able to have our birth certificates faxed in time, and we were not allowed to board. I called Travelocity, NCL, AARP and all told me that it was considered a cancellation.

There were 6 other passengers that were told that they only needed a picture ID; however, they were fortunate enough to have someone fax their birth certificates in on time. Needless to say I am very upset and disappointed. I blame my self for not inquiring futher than I did in regards to documents needed to get onboard. When I talked to Travelocity, I asked them to search for the recorded conversation in which the wrong information was communicated, since I was advised by them that all calls are monitored. I was told that they would look into it and I have not heard form them and I doubt that I will.

We paid for a cruise that we were not able to board due to misleading information.

Nancy of Bloomfield NJ (05/12/06)
I am sending you this letter to address an incident that occurred during our vacation on Norwegian Crown, the week of August 28, 2005 voyage from New York to Bermuda. Our cabin number was 8005. We have take many cruises in the past but this one was the most disappointing by far. We chose to travel with Norwegian this time for its reputation in quality service and quality dining. My husband and I were in disbelief from the beginning. The free styling dining was not for us. Which works for most people, we decided we prefer preset dinning.

My dismay is not how I felt about free style dining but the tragedy that occurred on our vacation. On our third day of our vacation, my husband fell ill in the early afternoon. We were sightseeing and felt it was best to go back to the cabin. My husband was suffering from severely bad abdominal pain. I took him to the ship Dr when they opened that evening. The clinic was unable to take an x-ray because he said my husband was too big for the machine (my husband is 6’4 and 240 lbs, I don't that’s huge). The Dr later diagnosed him with constipation. He prescribed him Gatorade and Citrucel for his symptoms. My husband’s pain grew more during the night .

Not being able to sleep with the pain, in the middle of the night, the pain increased and he began to vomit violently. He felt a little better but that was short lived. We went back to the ship’s clinic that next morning, the Dr just looked at us and told us to go to emergency, there was nothing else he can do. No one helped us get to the hospital, unknown to us that the hospital was 45 minutes away. We were able to get a taxi at the pier. My husband was almost unconscious by the time we got to the hospital. Once at the hospital, a series of tests were performed. They could not diagnose his condition. Finally at 9:00pm that evening the Dr's decided to operate because they thought it could be his appendix.

While he was in surgery, I returned back to the ship to get a change of clothes for the night to spend next to my husband. I went to the front desk, I asked them to help me with accommodations due the fact that this is my first time in Bermuda and was unfamiliar with island. They told me they could not help me but if I went to the dock there was a phone and a phonebook to help me find accommodations. Now I felt a wave of panic hit me and decided to deal with it in the morning before the ship left. I also asked to have our excursion refunded that we were unable to fulfill that day due to my husbands illness. They told me no because I did not give 24 hr notice. Which made me more irate because here I am , my husband in surgery and no one wants to help me or have any compassion to assist me. I went back to my cabin, retrieved a few things and went back to the hospital.

Surgery was over when I got there. The Dr told me that they removed his appendix but it was NOT the problem. My husband had food poisoning. The only place we ate was on the ship. Thank goodness we did not eat the same things! I was just stunned and in disbelief . The next morning , after spending a sleepless night on a chair next to my ill husband, I went back to the ship to pack our belongings. FINALLY there was someone to help me with my luggage to the pier. Before disembarking , I went to the front desk to sign disembarkation and custom papers. I asked them to help me return helmets from a scooter we rented three days ago. They just simply told me to go to the pay phone and make arrangements. By this point, with no sleep and worrying about my husband in a hospital , none the less in a foreign country, due to food poisoning , my patience was lost.

Once back at the hospital, with all my luggage in tow, some caring people helped me find a place to stay while my husband recuperated from surgery. Fortunately, family flew in to help us in our darkest hour. Exactly a week after this whole tragedy occurred, including the pain and suffering that both my husband and I endured, we were able to return home again at our own expense.

Our vacation has caused us both financial and emotional hardship. My husband has not fully recovered from his ordeal. He continues to have stomach and intestinal problems. A few months have passed and until today no one has contacted us from Norwegian just to ensure that my husband is alive. I am flabbergasted at the thought that my husband could have been died and no one from the corporation has helped me or even reached out to us thus far.

Frank of Sicklerville NJ (05/02/06)
My girlfriend and I booked a cruise with NCL on the Norwegian Crown for April 25, 2006 via USAA Travel Agency sailing from Philadelphia to Bermuda. Unfortunately, we are both disappointed with this cruise and will likely never embark on another one. I am writing this letter with great disappointment with our cruise experience. Below are some of our complaints:

1. When we received our cruise packet 14 days prior to embarkation, the itinerary had changed to no longer include a port stop in Hamilton. NCL gave no explanation other than “business reasons” as to why the cruise had been cut short.

2. The original booking material gave us the impression that the stateroom we reserved would be a queen size bed. Rather it was two small bunks (I believe less then twin size).

3. The food onboard is very below grade and of fair quality. The hours posted as to operating hours for the various on board restaurants differed from the hours they actually operated. They were always late in opening.

4. On Friday, April 28, 2006 the Bahamas-registered passenger vessel Norwegian Crown departed from St. George, Bermuda at approximately 1130. The vessel was expected to arrive at the Philadelphia pilot station at 0100 on Sunday, April 30, 2006. The Norwegian Crown encountered heavy weather in the Atlantic Ocean between Bermuda and the United States coastline. Between 2200 April 28 and 0400 April 29, the ship encountered severe storm and gale conditions up to 65 knots and waves between 12 to 30 feet. Higher waves sufficient enough to strike our cabin on deck 6 were also experienced as we traveled in the Gulf Stream. From 0400 to around 2000 rough seas were also encountered.

It is clear to me, that the Norwegian Crown Captain at the direction of the cruise line probably jeopardized the safety of the passengers and the crew in order to return to Philadelphia on time so as to disembark the current passengers for the new passengers on the next cruise so as not to lose any money. With ship to ship and ship to shore communications; satellite imagery and state of the art weather forecasts from the National Weather Service, plenty of data was available for the Captain to do the right thing and extend port time in Bermuda so as to avoid this storm.

That is not what was done as a “passenger be damned” attitude seems to be what guides NCL. I am a former 24 year veteran with the United States Navy and am familiar with conditions at sea. I can not fathom the irresponsibility of this cruse line in your disregard for safety by taking civilian passengers into harms way like you did on this trip. With obviously known prevailing wind and sea conditions, NCL should have done the right thing and extended port time. Rather they took the ship into hurricane force winds that created conditions where the vessel was to pitch and seas to break over the bow caused considerable discomfort to passengers.

Jeanne of Somerville NJ (05/01/06)
I never thought I would write these words but I had an terrible time on a cruise. NCL's Crown ship sailed from Phildelphia on 4/25/2006 and trust me from then on things went down hill. They had changed the intinerary which by reading other letters I have found is an every day occurance for NCL. The food on the buffets was mediocre at best. I did not pay cruise ship prices to eat hot dogs and hamburgers every day. And trust me one one cared at all.

The automatic 15% gratuity on EVERYTHING on the ship is outrageous. There are times and there were many on this cruise where 15% was way too much. The extra charage to eat at one of the "freestyle cruise" restaurants was another nickel and dime charge that NCL is very good at. We docked at St. George Bermuda on 3pm and left at 11:30 am the next morning. Didn't leave much time for visiting Bermuda especially their beautiful beaches. Most of the stores were closed by the time we got ashore and most were not open before we had to leave.

The seas were very rough and of course NCL had no control over that however, I do believe they could have advised us over the PA system what exactly was going on and warn us that they were going to close all access to the outside decks. We spent 80% of the cruise inside. I will never sail NCL again and I wish I had read the other complaints before I made by reservations.

Charlotte of Tucson AZ (03/13/06)
Myself and 2 other women booked a cruise with NCL for Feb 21, 2006, on Norweigian Star. We booked this cruise to go to Acapulco, Mexico. That was the main object of this cruise. When we received our packet, I noticed that they had changed the itinerary and it didn't include Acapulco. Instead, gave us Mazatlan, etc. where we had been before, and didn't really want to go there, in fact one friend, Carmen Burrell used to live there and didn't want to go there! NCL said there was something wrong with propeller and it couldn't go that far and get back to LA in 8 days.

I think that is a lie. In fact, one cab driver said that NCL does this all the time. They only gave us $100 for the 3 of us..which was very cheap, barely paid for a drink. Everyone on ship was disgruntled about same issue and put a big damper on the whole cruise. I think they should have given our money back or done more than the $50.

The food on this cruise was a far cry from other cruises I have been on also. I came home sick with flu or food poisoning or something, from some pork spare ribs I ate. Please help. One couple said that one time they were on Carnival and the ship broke down, and they gave them free drinks all day, and refunded their money, and gave them 1/2 off if they booked another Carnival Cruise. I feel very cheated, as everyone on this cruise did.

Kim  of Metropolis IL (02/22/06)
We reserved a handicapped accessible cabin for a cruise scheduled from November 13-20, 2005. When we boarded the ship the cabin we were assigned was not handicapped accessible. We had to disembark. My mother has MS, is in a motorized scooter and could not access the bathroom in our room or even turn her scooter around. We asked several times for help with this situation and were told that the ship was fully booked and nothing could be done. I wrote NCL asking for a refund or some satisfaction since they did not provide the service we paid for. They have not indicated a willingness to do anything in this matter but to keep my money.

The charge was disputed with Discover, my credit card company. They also are standing behind NCL in this matter, I find it unconscionable that no one seems to care that this ruined probably the last trip my mother and I will ever take together. No one has offered us any type of compensation. The customer service at NCL has been down right rude. The travel agency says there is nothing that they can do. I'm just at my wits end.

We have been stressed out over this situation since it happened. We were out over $100 for change in airline flights, and more than $200 in taxis, hotel, meals etc while we tried to get back home. This was extremely exhausting for my mother as her MS is aggravated by stress. What it comes down to is NCL was able to keep $1,726 for without having to provide any service at all.

Cynthia of Tecumseh Canada (02/20/06)
I vacationed  on the Norwegian Sun for the week of February 11th – 18th, 2006. The purpose of this letter is to express my outrage and utter disappointment with my vacation and your cruise line in general. Not only will I never cruise with NCL again, but I will strongly discourage anyone I know from ever patronizing your line. I purchased 4 cruise packages 6 weeks before Christmas (My credit card was charged on November 14th, 2005.) as a gift for my family. My vacation planner (Nathanial Derry at vacationstogo.com) was promised by a Norwegian Cruise Line representative that paper tickets would arrive in time for the holiday.

When I called to inquire about this approximately 3 weeks before Christmas, NCL apparently went back on their word and asked for $35.00 per person to issue paper tickets. At the time I thought this problem could be attributed to perhaps miscommunication or the mistake of one CSR, but I learned as my vacation unfolded that this type of occurrence is just par for the course with NCL.

Throughout my entire vacation I felt totally ‘nickel and dimed’ by your line. To me it almost seems absurd that passengers be charged $3.00 for a soda and $5.00 for a bottle of water. To have to pay a cover charge of $15.00 to $20.00 to enter on board restaurants, not to mention the “A La Carte” items that were not included in the cruise. On top of all of that, we were harassed by wait staff to tip them in addition to the 15% that was automatically tacked on to our bill! I began wondering what it was I was paying for in the first place. The incessant hounding from the wait staff in the pool area was almost unbearable and made it very difficult to relax or enjoy myself at all, which of course is the main purpose of paying to go on a cruise vacation in the first place.

When the employees on the ship begin to detract from that simple goal, you have a serious fundamental problem with your product. Realistically speaking I would say that I was not left alone for more than 2 or 3 minutes at a time on the pool deck. I can understand attentiveness, but attentiveness should consist of catering to the guests needs, not just constantly pushing drinks when the guest clearly wants to be left alone.

Halfway through the cruise, I returned to my stateroom after an excursion on shore to find that all of my beverages that I had placed in my stateroom refrigerator were removed, and replaced with a mini-bar. There was so much alcohol put in my room that there was not enough space in the fridge to house it all and the remainder of the articles took over my counter-top. To me this is just unacceptable. Why was I all of a sudden getting a mini-bar stock halfway through the cruise, and why are my personal belongings in the fridge and on the counter being displaced to accommodate it?

The cleaning staff on this cruise did not do their job. The shower in my stateroom was not cleaned the entire week on board. Our sheets were not changed, but merely flipped over. The carpets were not vacuumed the entire time we were on the cruise; there were spills and food items on the passageway carpet that remained there from our second day onboard to the very last. These observations didn’t exactly give me a good feeling about my living conditions while on the ship.

While partaking in the Riverboat Cruise excursion in Guatemala, the boat was actually short 6 life jackets. No problem, 6 people went without and the excursion proceeded. I can not begin to imagine what kinds of safety regulations or policies were violated in that action or what kind of consequences could be faced for such a violation, but once again I was left feeling very uneasy about the cruise line that I had chosen.

Our second last port of call was Belize City and I am quite baffled by the choice of this city as a destination of NCL. Keeping in mind that I have been on several cruises and visited most Caribbean ports of call at various times, I was disgusted by the criminal elements and 3rd world nature of this city. We were harassed physically and verbally as well as threatened verbally by the locals because we were not interested in their wares. One particular resident even brandished a knife in our direction at one point. Needless to say we did not remain ashore for very long. Upon returning to the ship from that port, I was so distraught that I could not stop shaking for over an hour.

Adding to the myriad of frustrations on this cruise were a band on board called ‘The Radiators’ with 260 enthusiasts and fans on board with them. This band took over the theatre every night for their group, and no others were allowed entry into the shows. The remainder of the 1500 passengers was deprived of the evening 'Las Vegas' type of shows that would have gone on in that theatre. If a passenger chose to view any of the talent performing, they were subjected to going into an overcrowded bar where there were not enough seats to facilitate the demand. My 70 year old mother was made to stand during some of these performances. The ship passed through some very turbulent waters and so standing to watch a band was extremely difficult for her. Needless to say she remained in her stateroom and watched television for the majority of her evenings onboard, something she could have accomplished for free in the comfort of her own home

On the one night that there was a ‘Las Vegas’ style show in the theatre The Radiators played by the pool. There was so much marijuana being smoked that there was literally a cloud hovering over the poolside area. I got a buzz just by walking by the area. It was totally blatant and nobody from the crew attempted to do anything about it for the sake of the other guest’s comfort. Overall this was by far the worst cruise or vacation that I have ever experienced. I have cruised on 5 separate Cruise Lines, most of them multiple times, and nothing compares to what I had to endure with NCL.

Steven of Troy MI (01/24/06)
I am currently aboard a cruise on the Norwegian Star touring the Mexican Riviera. I will keep this as short as possible as I intend to write NCL as well as the better business bureau. I can say without a doubt, after 40 plus years of traveling this is the worst feeling I and my family have ever had. The level of disappointment shipwide is absolutely unbelievable. I have contemplated getting petitions signed but I choose not to waste time on a situation that has no hope of being rectified.

I will briefly list the reasons why, on what was supposed to be a wonderful vacation for my family has turned into nothing but hard feelings.

1) They cancelled the Acapulco portion of the cruise saying that they had a propulsion problem. We stopped in Manzanillo instead. This change was made after we couldn't cancel or change. This of course was not true as relayed by a staff member as I have been informed that it has more to do with the cost of dockage fees and other costs associated with going there. Even that really doesn't bother me I suppose but combined with all other circumstances you will see why I and many many other passengers are feeling betrayed and the word that has been bandied around the most is fleeced.

2) At all the restaurants they do not have milk or other premium beverages readily available by virtue of no normal glasses or dispensers at the food sites. They make you leave your food at a table and walk excessive distances to get the beverages. They have a limited supply of shot glasses and very small coffee cups only so that you cannot get the amount you desire. Yet when they serve Coke etc for $2.50 a glass they are served in big glasses. I have asked for simple tap water and have been refused saying they only have bottled or mineral water. Again $2-$3.00.

3) The food is very below grade that reminds me of the buffet houses in terms of quality.

4) They have a special deal where you can buy a coke container (10 ozs) for $50 where you can fill up as much as you want. However, only the person that buys it can fill it up. For a family of 4 your looking at $200. By the way. they also assess a $7 gratuity for filling it up.

4) The wait staff are almost all rude by way of not caring whether you get served or whether you get what you request. They are there in droves if you are willing to buy a beverage, however. Everything they do is for the purpose of EXTRACTING ANOTHER $20 OUT OF THE PASSENGERS.

5) The excursions are absolutely not worth the cost. There are a few that were intriguing but the demeanor of the staff was in a word, impatient.

6) The casino, I will say it directly and as honestly as I can, I believe they have figured a way to cheat each and every one of the passengers. I am actually quite knowledgable about gambling and I know what they are doing. They use electronic shoes and feed the cards face up. I watched and recorded well over 300 hands of black jack/poker/let it ride/carribean poker and pai gow. Each time the electronic shoe drew the passengers in to increasing their bet and then miraculously would hit the impossible draw time after time.

I asked another passenger to watch and see if I was just being paranoid and he advised the that it was not possible. A particular balck jack dealer in a 20 hand cycle had 5 black jacks 5 3 or more card 21's and 8 two face card hands. He did bust twice when only one of the players stayed in w/o busting. If you check the records, on this cruise, I am quite sure you will find that the percentages of payouts for this cruise and most likely the other ncl ships are ridiculously below the minimum. The dealers are all to a person extremely unfriendly and I'm very sure aware of what is happening.

If I lost a lot of money you could say this is sour grapes. If I wanted money back you might say I was angling for a refund. I really don't want anything from these people but I do want somebody who deals with booking these cruises to make the people aware that it definitely will not be a dream vacation. the only thisng I can guess is that the cost of the ships they have just purchased have driven them into stealing from their clients. The airline industry has made a practice of treating their passengers like crap, I guess the ncl executives are following suit. Congratulations - thanks for diminishing yet another pleasant experience for the middle class.

Richard  of Encinitas CA (01/12/06)
NCL falsely advertised the room size that we booked. We had previously refused a room of 175 sq ft - because it is way too small for a family of four. We booked a room that was advertised as being 221 sq ft - only to find (after we had boarded) that the room was 173 sq ft - plus a balcony of 48 sq ft. Simply put, we would not have booked this room had NCL been honest about the dimensions. 173 sq ft is impossibly small for a family of four (plus - there is no additional room for empty luggage).

Initially I asked for a refund of the additional $1,118 that we paid for the additional two passengers (my children). I have called customer relations three times and received a recording each time. I have left three messages with no response. At this point I would like to get a full refund in the amount of $4,500.

Lorna of Newdale ID (12/22/05)
We booked a cruise on Norwegian Star 1/4/06 to 1/12/06. The only reason we booked the cruise was because it was going to Acapulco,Zihuatanejo/Ixtapa. We were notified two weeks ago that we would not be going to these ports because one of the azipods was not working. They have offered $50 on board credit per person for the inconvenience. We had already made plans in Acapulco. We would like to rebook at a future date when they will be sailing to Acapulco, but they said "upper management" would not allow it.

Our only choice at this late date is to forfeit $1049, or find someone to take our place, pay the full price of $2,142.32 plus $140.00 per person because they said the prices have gone up. We aren't asking for our money back, they can keep it and draw interest on it. We just want to rebook because we want to go to Acapulco. I can only get so far on the phone because "upper management" does not take calls.

We performed on our end of the contract by paying the down payment and final payment on time. We feel they have breeched their end of the contract because we know the substitution of Manzanillo and Mazatlan is NOT of equal value, we have been there.

Jack of Daytona Beach FL (10/23/05)
This complaint has to do with a recent problem that occurred on the August 1, 2005, sailing of the Norwegian Dream. As we boarded the ship on August 1, we were notified of an itinerary change due to “technical problems.” One of the 4 engines was inoperable and we were told that because of reduced speed, we would not be going to our first port, Sitka. This was the first we had heard of the change, which we thought was quite unusual since we were the 4th or 5th sailing affected by these technical problems.

Several fellow passengers said they had received prior notification of this itinerary change, but not us. I thought that was particularly unusual, since I am the travel agent who booked these reservations in which I was traveling with my 3 clients. We had already made some plans in the port of Sitka, which could have been cancelled if we had been made aware of the change prior to embarking.

The other problem we encountered occurred at the end of our cruise when a 2nd engine failed and our speed was reduced even further delaying our arrival at our final port, Seattle. We were told that phones would be opened up for those who needed to change flight arrangements. I signed up on the list to make a phone call and approx. 8 hrs. later was able to get through to American Airlines. Even though we were told we could use our cabin phones, they were continually busy since so many people were trying to call.

When I finally got through to American Airlines, they informed me that in order to change my flight to a later time, we would have to pay a change fee as well as the difference in fare. It was unbelievable to hear that it would cost us so much, even though the cruise staff assured us they were working with the airlines to get things settled. The total price paid to American Airlines for this change was approx. $1450 (for two people) for our one-way flight from Seattle to Orlando. Our original airfare for two round-trip ticket from Orlando to Seattle was approx. $700.

After arrival in Seattle, NCL provided transportation and hotel/meal vouchers to wait for our new flight plans on Friday, August 12. However, we are requesting reimbursement from NCL for the extra airline expense, as well as a partial refund for the cruise or a discount voucher for a future NCL cruise.

Cynthia of New York NY (10/14/05)
I am writing this letter with great disappointment with the recent experience I had on your cruise line. I would first like to mention that this was a very special occasion; I was celebrating my birthday as well as a special anniversary with my fiancée. This was my first experience with Norwegian cruise line and I must say it is definitely my last. My complaints are as follow:

• Room was not cleaned thoroughly prior to embarking
• Blanket had bed bugs on it, no replacement cover was given. (10/7)
• Housekeeping policy never communicated to us.
• Room was cleaned after 8:30pm on 10/08 never cleaned twice a day prior
 • Room cleaning was not consistent with cruise line policies (2 x daily)
• 10/02- 10/06 room cleaned once
• Bathroom towels never replaced after removed ( 10/06)
• Sheet with cranberry juice stain was never replaced for two days (changed 10/06)
• Comment Cards were moved and destroyed. Request to have them found was made and there was no follow up by the Housekeeping Supervisor on call (Gordon). • Personal belongings moved.
 • Dining Service complaint : Blue Lagoon ( Oct. 3 ) There was a hair found on the celery in our buffalo wing order, hair was picked out by cook and thrown away and replaced on the same plate. The waitress and cook was annoyed that we complained and there was no apology

John of Sacramento CA (09/29/05)
For our 50th wedding anniversary my wife and I boarded the Norwegian Star for a cruise to Alaska on August 21, 2005. We had tickets to visit the Buchart Gardens in Victoria on August 27th which was our anniversary. Well due to inclement weather the ship had to slow down, which caused us to arrive in Victoria after dark. I feel that NCL should refund our $150.00 because we were unable to enjoy the beauty of the gardens. I did fill out a complaint form on the ship, but I assume it got trashed.

Jack of Daytona Beach, FL (10/23/05)
I am the travel agent who booked reservations on NCL for three clients and myself. As we boarded the ship, we were notified of an itinerary change due to "technical problems." One of the 4 engines was inoperable and we were told that because of reduced speed, we would not be going to our first port, Sitka. We had already made some plans in the port of Sitka, which could have been cancelled if we had been made aware of the change prior to embarking.

Then, at the end of our cruise, a second engine failed and our speed was reduced even further delaying our arrival at our final port, Seattle. When I finally got through to American Airlines, they informed me that in order to change our flights to a later time, we would have to pay a change fee as well as the difference in fare.

The total price paid to American Airlines for this change was approximately $1450 for two one-way flights from Seattle to Orlando. Our original airfare for two round-trip tickets from Orlando to Seattle was about $700.

Damages: Additional airline expenses of $1450.

Ginger of Columbus MS (9/8/04):
We were aboard The Pride of Aloha, during the week of August 22, 2004 through August 29, 2004. My husband was diagnosed with two brain tumors this past year. Not knowing what our future holds, we planned along with our family (my brother, his wife, my mom and dad) the trip of a lifetime. I will begin by saying that one of the tourists on the cruise immediately preceding our embarkation was heard telling the new passengers to beware and not to board, to try and get our money back. Not wanting to believe this, we proceeded.

There are several things that I wish to address. First, the day that I arrived, I was supposed to receive the "Romance Package." Wanting to make this a special occasion, I paid for this before I ever left home because it was our 4th anniversary. There was nothing in my cabin on embarkation. There was a bon voyage basket in my cabin with no card, nothing to indicate who or what it was for. I found out later that delivered due to the lack of being able to upgrade my cabin with my Latitudes membership. When I asked who it was from, I was asked didn’t I know who would have sent it? Also, my travel agent sent a bottle of wine. There was no card indicating who it was from either.

After THREE trips to the service desk downstairs, I was told that it was not documented on my manifest that I was entitled to it. I was told I would have to wait until the emails could be sent and received to PROVE that I had paid for it before anything would be done. I went to my stateroom and found the paper in my documents and PROVED to the ships crew it was paid for. It was fulfilled, but at a later date.

When we went to eat at the buffet, there was ALWAYS a hour wait. The bread was stale to the point that it wouldn’t even hold together when you picked it up. When we stood in line, fixed our bread, and got to the meat section of the line, there was no more meat. So that meant another stand in line HOPING to get SOMETHING to eat. That was a strange thing because at the first port, my dad witnessed from his balcony, foods being thrown out such as watermelon, cantaloupe, and milk. Not just a little food, but CASES of food. Now it is difficult for me to imagine why we NEVER saw ANY watermelon or cantaloupe on the food bar before that? And never anything to drink, now how can that be explained?

Not to mention that on other previous cruises there was the opportunity to try things such as escargot and Beef Wellington. The appetizers on your menu never changed and unless you paid the cover charge in the specialty restaurant, there wasn’t an opportunity to have those. I guess that is what we could call a “captive audience.”

During the entire cruise, the beverage bars had out of order signs. The first 3 days there was NOTHING to drink or ice with the exception of coffee and water and SOMETIMES orange juice. My husband, due to doctors’ orders, can NOT have water and it is impossible to take medication with coffee. My husband takes 25 pills a day and it is life threatening if he does not have those. I went down to the service desk to try and alleviate this problem and was told by the assistant hotel director that there would be cokes and juice delivered to my stateroom. I received them the NEXT night with only 4 days remaining on our cruise. I found myself in tears trying to “make the best” of this situation that was steadily getting worse by the minute.

We went downstairs to “The Crossings” restaurant to eat. We got there at 5:15 pm and left there at 10:15 pm! My husband was ASLEEP at the table unable to finish his dinner due to the seizure medication that he has to take at 7 pm. When we entered the restaurant, I immediately realized that the entire back section of tables were empty! When we asked the waitress why, she told us that some of the staff has walked out and they didn’t have the manpower to handle the crowd. ... On one occasion everyone’s food was brought to the table with the exception of my dad’s. It is not acceptable to bring out food unless everyone’s is prepared. I ordered a soufflé and I had to leave it. It took so long that I had to take my husband to our cabin because once again he was asleep at the table.

To try to alleviate the problem with the food lines, I ordered room service on August 25, 2004. We had an early shore tour and I felt as if that would be easier. The room service ticket, Which I will add I had to ask for, there were NONE in my room, stated that as long as it was hung on my door by 4 am there would be no problem. I hung the paper on the door at 10 pm and have YET to see the tray, but the paper was gone. It was picked up but never delivered. By the time I realized that it wasn’t coming, there wasn’t enough time to get my husband to the dining room and go through the line two times. (I couldn’t maneuver a wheelchair and two trays at one time) We went to the tour with nothing for breakfast AGAIN posing ANOTHER problem with my husbands medications on an empty stomach.

We were walking in the hallway trying to gain access to the shops aboard one day and the staff had a game of golf going in the middle of the hall. I can certainly understand that this was to occupy their time and am very open to this. HOWEVER, I am not accustomed to the way we were spoken to. We asked to pass, as I am sure you realize that maneuvering a wheelchair is not easy. We were told we could, however, when we rolled past, the staff YELLED at us NOT TO STEP ON THE TAPE. Another thing I consider TOTALLY unacceptable. I am paying their salary and think that I deserve SOME respect in return. Not to mention the fact that I had to move laundry carts and ice carts to get through the hallways every single time we walked down the hallways no matter what time of day or night it was.

When I returned from my shore tour on August 27, 2004, the door was standing wide open. The only person that has been in our room was the steward. I left again that night and checked the door two times. Once again, when I returned from the luau the door was standing wide open. Thank heaven for the safe! I finally left a note asking him to please not to do it again.

Now I will talk about the shore excursions. First of all, when I arrived in my stateroom on the first day, all my tickets were not there. I had booked these before I left home and had e-mail confirmation hoping to alleviate any problems there. I went downstairs and asked. They printed me the tickets NEVER TELLING ME that the time had been changed from 1 pm to 8 am. When I noticed the next morning at 7 am and asked, that was when I was told our tour had been cancelled.

The shore tour that we took on August 28, 2004, Road to Hana, was an absolute nightmare. After hearing a few comments from the driver about not being equipped to handle a wheelchair, we were on our way, I thought. First of all, when we got to the bus and got underway, the bus driver got a call on his cell phone indicating that he needed to change buses due to the fact that the other driver wasn’t qualified to operate a wider bus. I know this to be a fact, due to the fact that I was sitting right behind him and we discussed it. We were parked in front of a strip mall while we waited a half hour for a bus driver. We were LEFT on the bus and I began to unload my husband and the wheelchair. After getting him in the chair we were told to reload the same bus. When we finally obtained a bus driver, we were driven to yet another parking place to wait for ANOTHER bus transfer. The bus driver was in a hurry the entire tour. He couldn’t stop to let us take pictures due to the fact that he was trying to make up time.

He drove like a bat out of Hades around those cliff sides. The bus went dead and he pulled over and re-cranked it. A short time later, we began to smell gas and asked him to check it out. He got out and looked at the side of the bus, never lifting the hood and got back in. When we asked what he found, he never answered. He opened the emergency exit in the roof and left the door open while driving!

When we arrived at the winery, upon reentering the bus, we smelled something hot. My dad, being a former boy scout leader, is familiar with buses. He had told us that he HOPED we made it back. The passengers told the bus driver that the bus was pouring coolant and he seemed uninterested. However, when the bus wouldn’t crank, he did finally get out and look. So, we all unloaded and waited 30 minutes for another bus. We arrived back at the dock 15 minutes before the boat was to sail making it impossible to have dinner in the dining room.

With packing to do and being so worn out, the last night on the boat was ruined. The shore tour was supposed to last 8 hours. It was more like 10 hours. We went down to the shore excursion desk and complained. The gentleman behind the counter told us that they were looking into it. He obtained our stateroom numbers and told us not to worry. Meanwhile, I ran across some of the other people on board that took the same tour. They told us that they had been promised a 50% off because of all the problem. We have YET to see that reflected on our bill. ...

All I heard was This is new ship, give us some time.. We are working out the “kinks”. I will tell you that I was on Norwegian Dream in November 2003 and I guess they have the “kinks” also. The disorganization of disembarkation was a nightmare. But, I figured anyone could have a bad experience once and I would try Norwegian again. Much to my dismay, I was proven wrong. When we arrived in Honolulu, we were trying to find our luggage in total chaos. We ran across an employee of Norwegian that told us as we were trying to get up a wheelchair ramp that we would have to move and find another one. Now isn’t that a fine way to treat a disabled person?

As a veteran to cruising, I know that Carnival, Princess, Royal Caribbean, and other lines do not have the problems that you have. My parents, my brother and his wife, and my husband and myself have around 25 – 30 cruises between us and I can tell you that we will NEVER step foot on Norwegian ever again. I tried to find one person on board or on a shore tour that was pleased with the service and I haven’t found one yet. The topic of conversation was that they could not wait to get off the boat. It was WORK to make it through that week.

One couple on their honeymoon got OFF the boat on the 2nd day and got a hotel room. She cried for the first 2 days. The media was waiting on the pier for us to disembark to interview us. We made the front page of the Honolulu Advertiser and it wasn’t a good thing. The offer of 20% off another cruise with Norwegian Cruise line is in my opinion, a slap to our face. First of all, WHO wants to go on another one?

Peter of N. Massapequa NY (8/26/04):
Without my knowledge or consent Norwegian cruise line charged my credit card a series of service charges totaling $350.00 for gratuities, which I believe was overly excessive - $10.00 per day/per person. My wife and I and my three sons = $50.00 per day times 7 Days (Length of the Cruise) = $350.00. I believe $200.00 would have been sufficient ($100.00 per room).

In June 2004, when I booked the cruise with Expedia.com there was no mention of these charges. If I had known that the cruise was going to cost me another $350.00 I might have made other plans. On Sunday Morning, August 15, 2004 I received a preliminary copy of my bill from Norwegian Cruise Line. That was the first time I was aware that I was being charged a total of $350.00 for gratuities. I took the bill in hand and went to the reception desk on board the cruise ship, Norwegian Crown. There was a long line at the reception desk from passengers questioning their bill.

As I stood on line the color of our luggage tag was called over the loud speaker, informing me and my family that our luggage was being transported off the ship. I went to the front of the line and told one of the women behind the reception desk that the color of my luggage tag was called and my family’s luggage was being transported off the ship. The women behind the reception desk gave me a telephone number at NCL that I was told I could call when I got off the ship to dispute the $350.00 added to my bill for gratuities. When I arrived home and called NCL I was told that the charges could only have been disputed while I was on the ship.

That is not fair and I am very angry. I wish to contest the $350.00 charged to my credit card bill and request a refund. I enclosed a copy of the Cruise Line’s preliminary invoice which showed the Service charges for Gratuities charged to my account.

Charles of Bloomingdale, NY, writes:
My wife and I booked a cruise with NCL on the Norway, the February 5, 2000 sailing date. We paid a healthy sum of money for an cabin upgrade and ended up on Biscayne Deck, which became known as the "sewers" and "the dungeon". Our room bore a close resemblance to a $15 a night motel!

We soon found that the potential of getting a room change meant a 3 1/2 hour wait at the pursers office and putting up with an unresponsive and rude individual. Hoping to make the most of a much needed vacation, we decided to ride it out, make the most of a bad situation, and take the matter up with our travel agent when we returned home.

After 2 1/2 days at sea and 650 miles from Miami we were advised that the ship was having mechanical problems and St. Maarten was being dropped from our scheduled Ports of Call. The remainder of the trip was equally a disaster. We were rushed, ignored and treated poorly. Some of the crew, on board for entertainment, made light of the situation and joked about it, adding further reminder of the way we were being treated and the unresponsiveness of the Captain.

NCL entered into a contract with each of the 1700 plus passengers on board this ill-fated journey, promising stops in three ports in the Virgin Islands and one in the Bahamas. We were deceived and NCL did not fulfill their contract, although they collected heavily for the trip, port charges and taxes. We feel that NCL owes us for the room upgrade that we did not receive ($400), for that portion of the trip (St. Maarten) that we never received, and for the port charges that were collected for the port never reached. They owe us and the rest of the passengers -- 1700 plus!

The whole ordeal has been stressful and frustrating. Their actions destroyed our vacation, our first and probably our last cruise. We have spent the last five months trying to get a settlement and they refuse. Their only offer was 15% off our next cruise with them. They were told that we would never sail with them again. We want the refund we deserve. They broke their contract!

Barb of Valrico, FL, writes:
We booked our cruise for a 2/05/00 sailing and expected to see several ports of call. The ship experienced mechanical problems and we had one port dropped from our itinerary and we found the lack of concern for the passengers left something to be desired. We were not kept informed adequetly and promises of arrival kept changing constantly.

We found the cruise crew and purser office to be rude and not responsive. For the first three days of the cruise we had nothing but delays, waiting, and aggravation.

Instead of a pleasant time, we felt we were taken advantage of because we found out that this was not the only time NCL did not live up to their commitment of reaching their ports of call. To us the advertisement of several ports of call is very deceptive. We feel the compensation they offerred was insulting compared to the price we paid for the cruise.

We feel we did not get what we paid for, the cruise was not the relaxing vacation we planned and feel NCL owes us a lot more than just $50.00 per person.

Sheila of Ashland, OH, writes:
We feel we were treated very unfairly and would like to be reimbursed or somehow treated with some type of dignity.

The cruise line lost our luggage and from the very first day, this could have been taken care of before we ever departed. There was only one place it could have been and that was on the other ship that the bus had dropped travelers off at. There were seven of us and should have been eight in the party. The other one backed out before departure because of horror stories that she had heard about the ship. Now, we know they are all true. Want something in return for our stressful vacation that cost a lot of money.

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