|
Ken of Las Vegas NV (08/04/08)
I was told one rate and charged a different one. the room had a fridge and micro that I did not ask for. The room was the size of a closet! There was a huge fight outside our room at 3:00am that woke everyone up!
Management refused to compinsate by refunding part of my room rate!
Troy of Lancaster PA (05/29/08)
MAY 19 - I checked into a hotel with a reservation of $35.99. The manager of the hotel REFUSED to honor that rate, and instead charged full-price of $39.99.
MAY 28 - The same thing happened, but this time I provided a printout. The manager went ballistic, insisted there's no such thing as a $35.99 rate, even though that's what my reservation said. He then threw a mini-temper tantrum. He said, You are no longer welcome here, and you will never be allowed to stay at this hotel again. And on and on. He then called the police and hand them escort me off the property, which was completely uncalled for.
In my opinion, if a rate of $35.99 is advertised, then that's the rate that should be given. Not a higher price. Furthermore, if a customer questions why the price has gone up, the customer should be able to do so without being kicked out or drug off by the police. That is very, very poor customer service. There is nothing offensive about a customer politely asking, Why am I not getting $35.99? This Motel 6 manager, Bryce, has anger management issues.
Embarassment, emotional distress (physical shaking), and no place to spend the night. (I slept in my car.)
Brenda of Peru IN (04/28/08)
was aware of & failed to fix safety hazard 6 monts prior to my fall & 2 days after my fall. motel 6 employee violations with hours & wages policy
disabled & lost everything.
Germaine of Lakewood WA (04/24/08)
This motel is horrible. When my husband and two children checked in they looked at us like we were thugs. THey took a 50 dollar deposit and the next day refused to give it back to us. They said it was because my husband had used an ashtray that they had set on the porch and the smoke had drifted in the room.
Everyone at that motel used that same ashtray. There were cigarettes of all different brands in it. I think that they stole from us and were rude. This is a low-class place with bad service.
Lost $50. Emotionally traumatizing.
Peter of Depew NY (10/06/07)
I made reservations with this property 3 weeks ago for 11 rooms for 2 nights. It was agreed that the rate would be $53.99 plus tax per room per night.
I confirmed these rooms on Monday, October 1st and once again spoke to Linda.
On Wednesday, October 3rd I faxed Linda the rooming list for these 11 rooms for 2 nights and asked her to immediately call me so we could go over some details that I had laid out for the rooms. Linda called me back within 5 minutes and we proceeded to review all the details which were clearly spelled out: Price, arrival time and date, departure date, etc...
(I have a copy of this fax which clearly spells out all of the details).
On Saturday morning, my manager is informed that our reservations were only for 1 night. In all of my written and verbal communication with this property, it was clearly indicated that the reservations were for 2 nights. We even confirmed the amount of $1282.82 that would be charged to my credit card for the 2 nights stay.
Now, my hockey team is in New Hampshire and has to leave the hotel because someone in the hotel will NOT LIVE UP TO THEIR END OF THE CONTRACT. We are being put out onto the street with no place to go. This is totally unethical since I clearly have a confirmation for a 2 nights reservation.
This is wrong and immoral and not the way business should be conducted.
Robert of Lake Worth FL (08/15/07)
I reserved a room online on July 27, 2007 for July 28... Upon arrival, the desk clerk indicate that the room could not be rented to me but did not give me a reason why.. Mary suggested that I speak with the manager, Michael Jones about the reason why... I telephone and left messages for a week for the manager..I visited the place of business to find out that another Robert Jones had obtained a room and did not pay..Motel 6 at Lantana is discriminating against all Robert Jones's because Motel 6 either did not obtain proof of I.D nor a major credit card or cash prior to releasing the key to this person.
Richard of Vancouver WA (12/25/06)
My wife and I had been staying at this particular hotel for over a decade with no problems, last stay, May 29th, 2006. In November I tried to make a reservation and was told we were put on a Do Not Rent list and the manager absolutely refused to say why; this list is typically reserved for prostitutes and drug dealers...! My wife and I are both quiet, clean, disabled seniors, I'm a retired veteran.
Being put on this list without cause is libelous, egregious assassination of character in my opinion; my wife & I are totaly embarassed by the whole thing and I think it was totally irresponsible of Mgr Judson to put us on this list without comment, we only found out about it 6 months after the allegation.
If this is not against the law, it should be.
L of South San Francisco CA (12/05/06)
Refused entry into the building at 3 am. Told that the computers were down, that they might come up again in 3 hours and that I could wait OUTSIDE. It was 32 degrees outside and life threatening to remain outside and wait. I was refused access to event he lobby. There normal policy is to take payment and ID and allow the guest to enter the building and go to safety in the room, then when the computers come up or whatever techinical problem is resolved then the card can be charged and the ID entered into the computer. In this case I was denied
Had to walk at least 1/4 mile in 32 degree weather with luggage to other hotel which was full. Hysterical and emotionally damaged. Lost sleep and lost work the following day.
Richard of Vancouver WA (11/07/06)
Motel 6 put my wife & I on a Do Not Rent list...! I've never heard of such a thing. We've been staying there for about 15 years and never had a problem. GM Karen won't tell me why we've been put on the list. Ruined our aniversary plans totally.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
