Megabus

After reading the numerous complaints, I think there will eventually a class action lawsuit! I'm definitely on board! This company is nothing less than criminal!

This is the first time I have ever bought Megabus and it has been a horrible and disgusting experience. I made a mistake and selected the wrong dates for two sets of tickets, which I bought in order to arrive at an airport in Boston.The time and paces are fine but the date is off on one of them. The website refuses to let me make amendments and after being told to wait 30 minutes, still no luck. I waited days, spent hours on the phone until in tears, have been redirected to two different numbers, have been made fun of for picking the wrong date (unbelievable) by one of the representatives and still, I have not been able to make the change. I am to leave a week from today now. If anyone has a number I can use that you think may help me, please email me at ***@***.***.edu. I am desperate and hurt and unfathomably angry at Megabus. I do not recommend them one bit. I have been utterly stressed out because of their horrendous service.

Due to my sickness, I wanted to cancel my round trip tickets from NYC to Washington DC. I was told there is no cancellation at all and no refunds. This is unfair to customers who pay via credit card.

My son is going to college in Providence, and typically uses Peter Pan bus line to come back home to Cape Cod. I saw in the local newspaper that Megabus was offering a direct ride from Providence to Hyannis. We had a wedding to get him home for, and thought the direct ride would work the best for our schedule. My son secured his ticket online, and proceeded to make his way to the designated bus stop, at the designated time. Megabus pulled up to the stop and ( with no destination listed on the bus) stopped, and the driver exited the vehicle. The woman asked my son for his ticket, looked at it, and told him to get on the bus.

My son got his computer out and was doing homework, when he looked up, and noticed the bus was not heading in the right direction. He immediately went to the driver and asked what the destination was, and she replied New York City. My son asked her why she told him to get on the bus, when clearly the ticket read Hyannis, MA. She said she must have overlooked that . He asked her to pull over and let him out. She refused and told him it was a direct trip to New York and there was no stopping.

He called me and I asked him again to let him off the bus so we could find another bus to get him back. The driver refused. She finally stopped the bus approximately 177 miles away from his destination, and never apologized for her error. I immediately called that evening, and told customer service and they said " someone will get back to you". I called a second, third. fourth time, nothing. On the fifth call, the agent told me and I quote "Megabus has thousands and thousands of complaints to answer, and I would have to be patient". After saying to the clerk "I hope this conversation is being recorded, and I couldn't believe what she had just said", I hung up.

I have left a message at the corporate level, written a letter, and still and no one has gotten back to me. Since this happened during the late part of the day, there were no buses available for him to take, either back to Providence, his original departure location, or to Cape Cod, his "proposed" final destination. I had to leave my office (lost wages), and drive over 180 miles (360 miles round trip, used a tank of gas). I will never us Megabus again. I was never reimbursed for the round trip ticket either!

Megabus is a subsidiary of Coach USA. I called Megabus (the merchant) in early August to inquire about traveling from Harrisburg, PA to Columbus, OH and spoke with a customer representative named Charles ** He advised me that I could do so with a connection in Pittsburgh. He assured me that the layover time of 50 minutes was sufficient. He then told me that I should make the reservation online. I did.

The trip was configured by the merchant as a single order. I paid with my credit card online. Unfortunately, the merchant declined to provide the service ordered. Specifically, on August 15th, before boarding the bus, I asked the bus driver, an African-American female, overweight, somewhat above average in height, about my trip. She replied that she never has been on time in Pittsburgh. She continued that she is always at least one hour late and often one and a half to two hours late. She told me that there was no way I could make the connection. She stated, "Megabus knows that it is impossible, but refuses to adjust the arrival time." She added that there are no more buses that day and that I would be stranded in Pittsburgh if I took the bus. She then told me not to board because I could not get to Columbus.

So, I was denied the service I ordered. In fact, I subsequently learned that she was right. The bus reportedly did not arrive in Pittsburgh until 4:01 pm, almost an hour and a half late and definitely well after the connecting bus to Columbus left. Later, I called Megabus and spoke with Leah ** She stated that Megabus never refunds any money for any reason and that it was not Megabus' problem.

Moreover, upon checking on Yahoo Maps and Google Maps, the mileage between the starting point in Harrisburg and the ending point in Pittsburgh, I found that it is impossible for the bus to travel within the stated time without exceeding the posted speed limits. In detail, the trip is at least 201 miles, actually more because in Pittsburgh, the bus passes through downtown but then crosses the river before looping back to downtown, adding another four miles or more. The stated time by Megabus is three hours and thirty minutes. However, there is a mandatory driver break on the Pennsylvania Turnpike at a service area for a minimum of thirty minutes; thus, leaving only three hours maximum driving time. Consequently, even using the 201 miles, the bus would need to average 67 mph to arrive as scheduled. This is unsafe. Not only is this above the speed limit on the PA Turnpike, it's also impossible to drive so fast in the Mall, on the local streets in both Harrisburg and Pittsburgh and not taking into account the ongoing construction areas on the PA Turnpike. The Merchant lies on its arrival time!

Clearly, the merchant fraudulently solicited my purchase of tickets. I filed a dispute with the credit card company.

We had tickets from NYC to Baltimore for 8/10/11 at 7:30PM. The 6:30 boarding line was still there when we arrived and so decided since there was room on the 6:30 bus to get on and paid $5.00 extra per ticket. We left NYC at 7:20PM on a bus that was supposed to leave at 6:30. After driving a few minutes, the bus driver pulled over because the headlights were off. Apparently, she figured out how to put the headlights on and we started off again.

The bus driver pulled over another time to check something else. Finally, after driving about an hour, she said that she had been driving for more than 10 hours and had to pull over and stop, and we would wait for a new driver. After at least 2 hours, another driver showed up. When he tried to start the bus, the battery was dead. We waited another 1 1/2 hours for a jump even though we were stopped at a service station. During this time, the fresh bus driver left. After the bus was jumped, we still only had the bus driver who couldn't drive. Finally, the NJ State Police arrived and somehow convinced Megabus to get another driver for the bus. We arrived at White Marsh destination 7 hours after our scheduled arrival time.

I was booking a trip to New York City from Albany; and I accidentally, somehow, booked the ticket twice for the round trip.

On 12/28/2010 one of my luggages was lost on the Massachusetts turnpike on one of your buses operating on the morning of Dec 29th. Due to the megabus negligence the luggage was falling off the checked compartment on the Massachusetts turnpike. Megabus has been reluctant to resolve this issue. I have been calling them since 12/30/2010. Their customer service has been avoiding my demand, and transfers me to their voice mail. I have at least left voice mails 3 to 4 times. It has been weeks and I have not heard back from them. My luggage (worth roughly 350 USD) had been lost due to their carelessness.

I made reservations online BAL-NEW for 11/12. Returning on 11/14, (2 passengers), reservation #241E74B6. I needed to cancel and they told me I could not cancel even though today is 11/8. Well in advance! How can they get away with this?

I use this service from NYC to Philadelphia frequently. There are repeated long delays. Most often due to the equipment never arriving at the departure point. Passengers (with pre-paid non-refundable) bookings and tickets are forced to wait outside in the rain and/or cold. On October 29, 2010, the scheduled 5:40 PM departure from had not arrived by 8:10 PM. Who can suggest a way to get these folks to improve? Who can tell me a government agency to complain to?

The Megabus from Columbus, OH to Chicago on Monday, August 9 at 10:50 pm never arrived. I called their number and was told they had no record of delays and to call back in 20 minutes. I called back and the office was closed, the emergency number for this route only gave me a recording. Since it was imperative to be back in Chicago in the morning for work, I went to a nearby hotel and asked them to check the Megabus site for delay info; there was none. After waiting an hour, we had to take a cab to the Greyhound Station and I paid $58 each with a layover in Indiana, no sleep, very inconvenient.

Previous Megabus rides had been late, a breakdown that set us back 7 hours, no air conditioning on 90+ days, speeding drivers making personal calls on their cell phones, a litany of complaints. Megabus told me by email I could not get a refund, but I could get a credit. I asked them to give me the credit. Almost a month later, I still heard nothing. The least they could offer is 24/7 customer service and accurate information of where the bus is and if it is delayed or canceled. I believe they just canceled this bus as there were only 3 riders at my stop. I can't prove this, but they offered no apology or explanation.

I booked a four passenger bus ride to Washington DC, but I needed to cancel and asked for a refund because the couple who were traveling with us had to cancel due to a family emergency. I called Megabus and asked for a refund. They informed me that I could not have one because it's clearly stated on the terms and conditions. All I could do was reschedule the trip. I thought NY law allows consumers to cancel any service within 3 business days?

I had made a booking with Megabus.com from Manhattan to Philadelphia bus # M23 for May31st 2010 at 6:#3am. I arrived there with my parents at 6:10am in a cab. At 6:25am bus#M21 to Washington arrived and started boarding passengers. There was a clear announcement for passengers going to Washington ONLY. We waited until 6:45am and still no sight of bus M23. As we started enquiring around no one seemed know where the bus in question was. We got different information from different people. Right from "Maybe the bus isn't ready yet" to "The bus already left. You missed it." to "You can take the next bus but you'll have to pay $5 extra". Getting in touch with their customer representatives proved to be a complete waste of our time as we were dealing with incompetent and uncouth people who clearly defy logic in their sense of reasoning.

I was on the phone for a total of 2 hours and spoke to at least 4 different people. With one customer service representative also hanging up on me when I asked her to give me her name. And the last person I spoke to informed me that not only was it my fault but also I couldn't take the next bus because we missed the bus. She took it one step further by telling me that I should've gone and asked the driver of bus #M21 going to Washington if it was going to Philadelphia. Clearly, intelligence has regressed in this company. I am at a loss for words as to how we've been robbed of our money in broad daylight.

My parents who are visiting me from India were looking forward to visiting Philadelphia. No solution was offered except buying fresh tickets all over again. I have now lost $84.50 for the tickets, plus taxi fare to and fro and the total amounting to $100. What a waste of precious time and money!

Our scheduled time for the bus was 5:10/5:40. Most of the time, they combine the passengers. I have seen it for Baltimore to NY passengers. For my 5:10PM regular departure time, the bus came about 5:45 and even after 30 some passengers got onto the bus, without communicating anything, the bus driver did not start the bus before 6:35. The driver was not familiar with none of the bus lighting and heating system. Annoyingly, he was playing with light switches as he had no idea how to turn on the reading lights. Finally, the bus started on 6:35PM instead of 5:10 regular departure time.

The driver drove about 20 miles on I-95 north towards NY and took the bus to Maryland House Rest Area and chose to come back. He took 95 south back to White Marsh, Baltimore, the starting place, without informing us that he is driving us back instead of going NY. He said Mega Bus customer care personnel asked him to drive back to the spot and that the bus was not supposed to go to NY and he had no idea why the company is doing that. We were 30-35 all going to NY back to the source at about 7:15 and said there will be another bus loading up in DC that will come to Baltimore and pick us and drop us to NY.

So the next bus from DC would start 8PM in DC and stop at Baltimore about 9PM for us. He had no idea if there will be enough sit for everyone. Most of us had enough already but some waited with confirming from fellow customer. We found out they waited in bitter cold till 9:30 and also some passengers did not find seats and left helpless. I left the bus about 8PM as I had private meeting in NY and gave up on the Mega Bus. I called up for refund going in voicemail only. The person who processes the refund is on leave till Wednesday, Feb 17th.

On November 23, 2009 I was on a Megabus on route to Toronto, Canada. We left Syracuse after a 45 minute break. The driver told us to be back in 40 minutes or we would leave. After an hour of driving on route, the driver gets a call instructing him to turn around because a passenger was left behind. The bus was in an uproar and everyone advised the driver to pull over, call his supervisor and advise him that we were not turning around as it was unfair to the busload of us. The driver allegedly was unable to to reach his supervisor.

We then proceeded to call from our own personal cellphones with no avail. We were being transferred from one person to the next and being placed on hold for 10-20 minutes. The bus driver then turned around and headed back to Syracuse. It makes no sense that the needs and schedules of a bus full of paying customers did not matter. They wasted our time, gas and toll to go back for one customer who missed the bus because of her own carelessness. Throughout this whole time we did not hear one apology. People were inconvenienced and missed appointments because of Megabus's inability to make a smart decision. I emailed their customer service after being unable to reach them by phone and received nothing but an "I'm sorry". I demanded a refund but of course, they made no mention to that. I believe the whole bus should receive a refund but unfortunately can only write on behalf of myself.