Complain about a product or service

Marriott Residence Inns

Wanda of Sioux Falls, SD November 4, 2009

I was pulling out the couch bed and cut my thumb on the metal of the bed, and began bleeding. The cut was pretty deep and it bleed profusely. I went down to the front desk and ask the young woman for a bandage, and her reply was, " you can buy some from over there off of the wall, oops I am sorry, there all gone.' I asked, don't you have a first aide kit. she, answered no we do not. I have a scar, and my thumb bled most of the night

Sherri of Huntingdon Valley, PA October 18, 2008

Sherri of Huntingdon Valley PA (10/18/08)
I booked a room at the Residence Inn in Avon, CT. It was parent weekend and we drove over four hours to see our daughter at college. While the door to the room was clearly marked nonsmoking, the overwhelming smell of smoke hit us in the face before we were even through the door. We called the front desk and asked James if we could switch our room. He said they were fully booked and they couldn't change rooms. But, he would sent up the handyman.

The handyman agreed that the room reaked and offered us a handicap room. We wanted our daughter to spend the weekend with us and the handicap room offered no privacy so it wouldn't have worked. Even though these rooms may have been fully booked, they were not yet fully occupied. I don't understand why we couldn't move and then they would have had time to refresh the air in room we were in. The ability of the employees to rectify a problem in this hotel is nonexistant. These people have no idea what the word customer service means. Happy customers come back again and again to see their kids. This customer will never come back.

My daughter nevered stayed with us because of the smell. She is four hour away from home, so we don't see her often. We had plans to stay together all weekend. My husband has multiple lung nodules for which he has a CT scan every year. This smokey room can't be good for him.

Alison of Barrie, OTHER May 13, 2008

Alison of Barrie OTHER (05/13/08)
I stayed at this hotel for a recent conference in Toronto. I opted to use the hotel valet service. Handed my keys to the valet, car was intact, no damage. Retrieved the car two days later, drove straight home and discovered that the front bumper cover was cracked and there was extensive damage to the undercarriage and wheel well liner. Contacted the hotel immediately and after some 5 weeks they are refusing to accept any responsibilty for the damage.

I sent digital photos the day I arrived home and have been in contact with them weekly to no avail. I am now on the hook for 1500.00 damage that I did not do. There was no vehicle inspection by the valet either on accepting the car or returning it to me.

1500.00 damage to the front end of my 2005 Nissan Quest.

Lori of Keansburg, NJ October 1, 2007

Lori of Keansburg NJ (10/01/07)
On Sept 2nd we arrived at the Residence Inn Marriott. On Sept 7th, my daughter gets out of the shower and tells me there is bugs in her hair. I go thru her hair and saw that it was head lice. Ran to the store to get lice shampoo and my husband was ripping thru the hotel room to see where she could of gotten it from. When he tore off the pillowcases on the bed where she was sleeping, there was lice all over the pillows. After I shampooed her hair, we packed our things in 5 minutes, and left at 1:00 A.M.The manager of the hotel offered no help whatsoever.

For 3 weeks after I've been working like a dog to get rid of these lice. Going thru her hair every day(and she has long hair!), doing the wash after wash, never stops, my washing machine has not stopped running after going thru 3 bottles of Tide. The Marriott replys that they went thru the room and found no infestation. How conveinent after the room was cleaned.

Besides feeling like we all got the cooties (everytime someone itches you think its lice!), they cost me 3 lice shampoos and sprays, 3 bottles of tide, the enormous water and gas bill I'll be getting from running the washer so much. They also ruined my vacation because it was cut short. We were supposed to go to Boston after N.H., but we had to come home and de-lice everything.

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