Marriott Hotels

Regarding Baymont Inn and Suites (26508 US Hwy 19 North, Clearwater, Florida 33761).

If I could choose two ratings for my experience it would be both angry and very dissatisfied. First of all, when I arrived at the hotel there was no one to be found for about 5 minutes to check me in. Then upon check-in I asked the manager if he could tell me about the location of the room in relation to ice machines, elevators, and other company members from the Broadway show I am touring with. I am a very light sleeper and unless I'm in a fairly quiet location I will not get much sleep if any. Since I'm traveling sometimes as many as 52 weeks a year this is not just a single week concern but a health issue as well. I was told the room was at the end of the hall. In fact it was 4 rooms away from the elevators and 1/4 of the way down the long hall of rooms.

I also asked if the room was adjoining for the same sleep issues and was told it was not. When I got to the room I found out it was. I went back down to the front desk, talked to the manager, and he proceeded to raise his voice and tell me that it was impossible to move rooms. "Can't be done." I should say also that his breath was very strong with alcohol, and on reading more reviews of the hotel, I found out others had the same comments. The cleanliness of the hotel is far from acceptable. I am forced to wear shoes at all times because walking on the carpet will make my feet as dirty as walking in the parking lot. The hot tub is filled with dirt and grass. No need to comment more on that. The pool has a posted sign from the health board closing it down. There is no laundry soap available for purchase to use with the machines. First floor rooms have broken locks, locks with no actual insides or latches, and do not lock.

As I said I'm on the road most of the year and when given the choice to stay at a Marriott property I always do so. I've been very happy through the years and have taken 3 and 4 day vacations on the rewards points with my wife and thoroughly enjoyed ourselves. I could always count on wonderful customer service, very nicely appointed, cleaned, and maintained rooms, and if I ever needed to change rooms, I was treated with kindness and respect. None of these qualities were exhibited, in particular by the manager, so I didn't feel like I could get in further help from someone higher up at the hotel. Our tour managers have an extensive list which they share amongst the industry with all the other Broadway show managers and I can say from our company manager's comments that he would never bring a tour here again. We have about 50 rooms and when you start thinking about that same number multiplied by all the shows out there, that is some big business lost. I'm not sure what compensation I can receive personally, but as a valued customer, or at least I felt that before this hotel, I'm hoping there will be something to renew my trust in Marriott properties.

We went to Marriott Grand National in Opelika, AL on Feb. 3. I made online reservation for one night including 2 sodas. I noticed they deleted sodas off the reservation and refused to offer amenities. Also, there was no number to contact front desk so I called room service. They called front desk then refused to accommodate. Then, the soda machines on floors 3 and 4 were broken. I drank in room coffee and my hubby drank water. This is their offseason though I noticed one customer get free lunch. I am very sad to encounter this because it is the best hotel and most quiet in our area.

On 01/14/12 @ 21:19 hrs, myself and husband checked in the Marriott located at 9090 south Dadeland, Blvd. Miami, FL 33156 and was told that the rate per night was $179.00 and with breakfast was $199.00. We declined breakfast because we had to leave very early to fly back to Virginia. We eventually checked out at 06:10 and on checking out, we were given an invoice for $199.00. We explained to the front counter person that we declined breakfast and the invoice needs to be corrected. She then wrote on the invoice "no breakfast" and advice us to call the accounting Dept. and they will take care with same.

Since calling the accounting dept for two weeks. I cannot resolved this matter. Names spoken with are Monica ** (front desk Mgr.), Nevleth. I am a member for Marriott club and is very dissatisfied and is thinking of may be going to the Hilton's or somewhere I would be treated like a member. It just a matter of principle and I spoke very highly of Marriott and recommended others but I think I have made a very big mistake. Thank you.

Marriott Hotel on Kaua'i (Kalapaki) is a big rip-off. I booked travel for 4 people and when we arrived, there was a room waiting with two small double beds and enough towels and supplies for 2 people. We requested help the same evening and were told that if we wanted more space, we would have to pay for another room: $280 more per night for 7 nights . I was charged $497 over this amount for "incidentals" that I never charged to the room. I was assured by several people at the front desk that this charge would drop off because I had used my debit card. Huh? Well, it never dropped off and I called the accounting manager at the hotel, Marybell, and she told me it was a shortage charge on the other room we had to get because of the lack of space in the first room. I have been home a week now, and they've still not removed this charge from my debit card. I will never stay at a Marriott Hotel again!

Just saw this from Dave claiming to be a Marriott rep. Dave of Fredericton, NB on Nov. 16, 2011 Satisfaction Rating: 5/5? Hi my name is Dave. I work at a Marriott Reservations Center. Just to let you know 80% of the things said on this site about Marriott is crap. People never know what they want, or what there looking for. And they always want everything for nothing. This is not motel 6 people. This is Marriott.

To Dave: I'm a plat pre with Marriott. 90% of what you said is crap. But like every Marriott employee, you can't read and understand! The only part you have right is "This is not motel 6 people. This is Marriott." And you're right and I expect better from Marriott because of it!

Why! Because it is the only way to be heard.

It is better to be silent and be thought stupid than to open your mouth and remove all doubt. And you and about half of Marriott does just that. Run your mouth not only removing doubt but hammering it in just how ignorant you are! So keep your stupid comments to yourself.

The room was adjacent to the road and therefore noisy. My Marriott profile has request for extra rooms. The check-in clerk said my room has extra towels and there were no extra towels. The TV in the room is located such that only 2/3 screen can be seen from the bed as the armoire blocks the view. They have a very poor front office service, and the clerk was extremely rude.

My friend, family and myself visits our hometown often but there is not a Marriott nearby. The closest is at least an hour or more away. In Walterboro, S.C., along exit #17, many hotels exists but no Marriotts. We travel back and forth each day from Charleston, S.C. from the Marriott to Walterboro. We need a Marriott in Walterboro S.C. We love it at the Marriott's. Thank you.

I cannot believe that we had to pay $113.00 pet fee, nonrefundable. That was a true rip-off! We have a 13lb Lhasa Apso. Why did the hotel have to lie and tell us that the fee was to have the room professionally cleaned (this is routine according to the desk clerk), before they can rent it again. Really now! I want proof that room 127, residence inn, 231 Park place, Mishawaka IN was cleaned and it cost 113.00.

All pet owners know that this fee was a deterrent to not bring pets to their hotel. There were no hotels in the area that take pets. They need to take the $113.00 and clean up their breakfast area, mop and clean the floors . The hallway carpets were nasty, the window next to the bed was freezing, air was coming in around the window sills. It was 28 degrees outside. I am a Marriott rewards member and I am very disappointed that we were discriminated against and treated like 2nd class citizens because we traveled with our small dog.

On Jan. 7, 2012, I saw a rodent in my hotel room at the Residence Inn 1 International Drive, Portsmouth, NH 03801. All the while I was there, I did not spot it until this day when it openly came out to which it was hiding in between the dishwasher. It then ran back between the dishwasher. I alarmed the front desk and was moved to another room to which I'm shaked about. No one at the hotel seems to be much concerned about it.

I stayed at the Fairfield Marriott in Greeley, Colorado. First off, I'd like to say I am very unhappy with your hotel rates of almost $150.00 a night for a suite that was nothing more fancy than a regular room. Second, the carpets were so filthy and gross that you had to wear your shoes the whole time or your socks were instantly black. The pillows and bedding stunk like it was never washed, also fitted sheet came off and the whole king-sized mattress was stained in blood, room and hallways smelled like mold, trash was all over the floor in hallways and elevator. I woke up in the morning to take a shower before work and had absolutely no hot water at all. The front desk clerk was very rude and had a chip on her shoulder, didn't even seem one bit to care that I paid that amount for a nasty room and had a horrible experience.

On the evening on December 10, 2011, at approximately 7:00 pm, my husband and I were returning to Canada following our family vacation in Orlando, FL. We were going to continue on home that night, but with several more hours driving ahead of us we decided to stop for the night. We pulled off Interstate 81 at Hazleton, PA to refuel and there was a Fairfield Inn & Suites Marriott Hotel right there. We are members of both the Best Western Club & the Holiday Inn Club, so we normally stay a one of these chains but after a long day on the road we opted for your motel. The Marriott name is usually equated with quality, so instead of shopping around we weary travelers booked a room at your inn.

The young man on the desk told us that would be $105.00 for the night. We asked about any discounts and got approximately $3.00 taken off because we are CAA members. As soon as we entered our room (#107), we immediately noticed that we could hear every sound from the hallway and the room next to ours. The occupants of that room were not being especially loud or anything, it's just that the soundproofing seemed to be almost nonexistent. We were road weary and decided to just shower and tuck in so that we could get back on the road first thing in the morning.

As I ran some water into the bathtub, while adjusting the temperature for my shower, I noticed that the tub was not draining. I called my husband to check it out and he confirmed my suspicions, no our tub did not seem to be draining. We waited a while and later when my husband went to the bathroom he said, the good news is the tub finally drained; the bad news is the toilet will not flush now! I called the front desk and a young woman said she would come to our room with a plunger. A while later she arrived, plunger in hand and went to work. First on the toilet, which had been used and still contained refuse. Then she tackled the tub drain. The toilet seemed to be working okay but the tub still was not draining properly and was not disinfected following the "poopy plunger" attack. She said she would let maintenance know the next morning and away she went, leaving us with a soiled plunger just in case the toilet acted up again!

So following a sponge bath we went to bed. At least the noise had subsided. The next morning before we left your hotel I filled out a comment form and left it with the young woman on the desk. I also explained briefly what had taken place the night before. She said that she was sorry and would tell her manager. That was that. We headed back to Canada somewhat disillusioned and disappointed with the "Marriott experience" I do not feel that we are being too demanding to expect to be able to shower and poop when we pay over $100 for a night's lodging. I can assure you that we have stayed in some less than stellar accommodations on occasion and I do not remember there ever being a time that the toilet would not flush. We were not offered a room change or anything. I sincerely hope that the problems with room 107 were resolved before the next traveler booked that room.

Great place to stay. We just arrived in Gateway Center Georgia Fairfield. We were greeted by the manager who thanked us for choosing Fairfield and suggested restaurants for our dining. The rooms are immaculate and decor is beautiful. It was very nice being greeted by Bruce ** after a long drive. Last night, we cancelled our reservations in Fayetteville NC and stayed at another hotel. We are very happy to be back at Fairfield Marriott, however, we wont be staying at Fairfield Marriott in North Carolina.

I had a reservation (12/28/2011) at the Fairfield Inn Fayetteville. Susan **, general manager, was working the front desk with another employee. Last year on our visit, our room rate was $84.00 on April 2nd 2011. This year the rate was $98.80. I asked if I had received all my discounts from AAA and Marriott club. She said yes. Marriott fixes the price. I picked up all my luggage without any assistance and my wife and I went to the motel across the street. Could you please check and tell me if we had enough credits on our Marriott reward card to receive a discount? We also stayed at The Fairfield Marriott in Winchester and will stay tomorrow at the Fairfield in Georgia gateway center and we love. This was our first disappointment with service from you.

Front desk representative Oscar ** was very unhelpful during the check in process. He caused me to go and buy many Visa gift cards to check in. I will not be returning to this Marriott TownePlace Suites in Miami Lakes.

We had a wedding for my daughter in Brookfield, CT. All the guest stayed at the Marriott and we used a preferred vender recommended by the Marriott for transportation from the hotel to the reception. The bus was to show up at 5:40 pm and never showed up till well after 7. A lot of guest never made it to the happy hour and a lot had to drive their car or someone had to come back to get them. They promised to show up at 11 pm to take everyone back to the hotel.

They showed up with a 6-passenger SUV instead of a 16-passenger van. After 3 trips they never showed up again, leaving people stranded at the reception. This was a transportation company that was recommend by Marriot and totally ruined our night. The company was A and M Transportation. I hope Marriot takes them off their list of recommended list as it totally ruined our night. Your hotels should look into their preferred list of venders more carefully. They ruined our night.

I stayed at Park Plaza Marriott MD 3 days, 14 November 2011 thru 16 November 2011. It was a government trip. Upon receiving credit card bill, I found that an extra $250 charge was made for smoking in the room. I absolutely did not smoke in that room. I am a smoker and smoked outside at the designated smoking spot. I called all the way up to Corporate HQ and was told they would look into the matter. I received a call 21 December 2011 from someone at Park Plaza Marriott stating that I was being billed for smoking in the room and that was the end of it.

8. I am willing to take a lie detector test and prove my innocence and Marriott says that does not matter or that I can't provide anything as proof. They say that they are right and I am wrong. This is totally false.

This is a very big blow during the Christmas Season as well as an emotional turmoil for my wife and myself. As a NCO in the United States Army, I take pride in my word and someone questioning that word cannot go unnoticed. I will not be a victim at someone's whim and will not roll over to false accusations.

I had the worst experience. Anything and everything went wrong from no crib for my son to sleep in after we checked in at 12:00AM, no fridge that had to be replaced twice, broken safe, brown lettuce in my salad, etc. Oh yeah, jackhammering at 6AM. The best is that my diamond necklace was stolen, along with other personal items. The hotel will not replace or reimburse. This is the Marriott World Orlando, the terrible GM is Doug **. You are not allowed to know who the GM reports to, it is all a big mystery. Typical of the big scary hotel chains.

Residence Inn, 3290 Rider Trail South Earth City, MO 63045. I stayed at this property for a period of 30 days a while back and I must say that I was thoroughly disgusted with the property and the conditions that I observed in regards to the linens, towels, sheets, pillows, storage of furniture among other things. However, the most upsetting and incredible part of the whole stay was the person who was supposed to be in charge, GM Karen **. To be blunt, she came across as obviously uncaring, smile while feeding the guest a story, eager to leave with no concern for ensuring the resolution of the guest complaint.

The food was below average and the staff appeared untrained in food safety preparation or they didn't possess any service skills at all. To top it all off, there were at least 4 instances during my stay that I or a member of my family overheard the management or staff speaking negatively in regards to a specific guest or guests staying at the property.

Over the weekend, my wife and I celebrated our 17th year wedding anniversary. We choose the Spring Hill Suite at 901 Atlantic Ave in Virginia Beach, Va 23451- 757-417-3982, supervisor is Shana **. We always stay at a Marriott Hotel and our bad experience will not deter us for staying there again.

We realize that Beachfront Hotels are subject to "some" playful activity by guest but our entire night was interrupted by non stop and non checked noise and blatant disregard for others on our floor. We tried to ignore the loud noise in the hallway and room party-#612 hoping it would soon stop but it did not. We went out for dinner at 7PM and came back at 12:30AM. The noise was very loud and we could no longer ignore it. We started calling the front desk off and on from 12:30AM to 3:45AM and no one answered the phone. Finally, the "night auditor answered the phone around 4:15AM (check your log) and took our complaint. Nothing was ever done!

The next morning, I spoke with Supervisor Shana ** and was amazed and disappointed at how unconcerned she was with my complaint and how come the night manager and security team were not accounted for when we were constantly calling the front desk! Was this a Marriott we were staying at? Didn't seem like it! My name is Jake ** and I am one of those people that still believe in good "customer service. " From everything that I have experienced in the past I am confident that the Marriott organization feels the same way.

On behalf of myself and another couple, a close friend of mine made long advance, guaranteed reservations for three rooms at a Marriott Fairfield Inn. Many weeks after making the reservations, my friend was informed that the hotel was going to be very busy at that time and that our reservations could be bumped by a Marriott Platinum Level customer. Is that legal?

Hi my name is Dave. I work at a Marriott Reservations Center. Just to let you know 80% of the things said on this site about Marriott is crap. People never know what they want, or what there looking for. And they always want everything for nothing. This is not motel 6 people. This is Marriott.

Last month (October 2011), I stayed one night at the Courtyard Marriott Hotel at the San Diego Mission Valley. I am an Opera Singer and Musical Theater performer that has performed all over the world. I am a non smoker. I have been a non smoker all my life. I have stayed months and months in hotels over the past 15 years as a professional.

While staying one night at the aforementioned hotel in San Diego (for a show), I later found out after checking my credit card, I had a $280 charge from the hotel. Usually, when I perform on the road (this was for a private party in San Diego that I was hired to come in and sing), the hotel is taken care of and I just have to put a credit card down for "incidentals." When I contacted the agency that hired me for this job to look into this charge, I was informed that the charge was a "smoking" charge and that they had "substantial evidence" proving that I had smoked in the room and it was out of their hands. I immediately called the hotel and spoke to a man named Art ***.

Art was very rough and after he confirmed that the charge indeed was a "smoking" charge to my credit card/room, I began to ask questions on what evidence and what prompted them to charge me since I was a non smoker and I was certain that there was no smoke smell upon my departure. He got very curt and aggressive with me, saying that they had evidence and to "leave it at that,' and proceeded to inform me that the charges would stay and I would have to take it up with my credit card company. I did do that immediately. This is still pending. After, I called the general manager of the company I was employed by and asked him to call the GM of that hotel on my behalf. He did so. After talking with their GM, he was told that usually there is substantial evidence but he would "look into it" and that he was aware that I had filed a complaint/grievance with Marriott Corporate. He said he would get back to him (my GM) in 3-4 days.

It has now been almost 1.5 weeks and still nothing. Even after repeated phone calls by my GM to their GM for a word on this matter. I have grown increasingly curious about all of this. I have talked to a couple of former Marriott front desk employees (Long Beach) and I was told that mistakes are frequent in these matters. The cleaning staff's lack of precision in filing reports, language barriers, bad writing and other major breakdowns of the chain of protocol that diminish their case.

The problem I'm finding is that there is little recourse on these matters. I've read news articles about triathletes that were there the night before a race that were slammed with this, later it was taken off because they threatened them with legal action as well as help from a local news station. I ask please, look into this. This is white collar crime. It's running just under the radar and something needs to be done. I'm all for non smoking hotels! I abhor smoking. And it's the principal here. I am a non smoker and I have been falsely accused and convicted by this hotel.

My experience at first was very good, until I got home and went online to view my Mastercard bill and found a charge of $200.00 for pet cleaning. When I was looking for a hotel for 1 night I found pet friendly an option I thought was great. No one informed me of the $200.00 charge for this, I would have gladly left my beagle at my neighbors' for one night if I had known!! I think this charge is very unfair and I am disputing it with you through Mastercard.

The website I found your hotel on only said pet friendly and the cleaning charge was not there when I looked. I work 6 days a week to make ends meet and would never have brought my dog if this was told to me upfront, they could have mentioned it in the confirmation email and I would have left her at home but they didn't. I'm very disappointed with the manager who called me back also. I wish I would have gotten his name.

I made a reservation through the 800 number for a 4-night stay at the Residence Inn in Hazelton, PA back in Oct. for the Thanksgiving Holiday. In early November, I contacted the 800 number again to see if I could modify the reservation. I was not told then that there would be any rate changes incurred. Usually you get this information up front. Even airlines inform their customers upfront. I had changed arrival from Tuesday to Wednesday and extended my stay from the original Sat. to Sun., which still had 4-night stay.

When I received the confirmation email, I noticed my rate increased from $209 to $259 per night. I recontacted the 800 number and explained the change in rate. The customer service rep said she needed to contact the hotel manager directly. The manager, Toni **, had gone for the day so the customer service rep said she would send her an email explaining the situation.

I received an email from Toni ** 2 days later stating that any modifications or changes were subject to changes in rates. And she said that due to the limited amount of rooms and holiday week, the $50 per night higher charge will not change. She was rude, and proceeded to tell me that that is the way the "hotel business" is. At that point, I cancelled my reservation with this manager and told her "now you have an empty room". I called the 800 number again, spoke to the customer service dept. rep, and expressed my disappointment on the response I received from this woman. She said she understood my concern and would send another email to her, but that she could not force her to change the rate back to $209. This hotel is located in the middle of nowhere in the mountains of PA. I have a family member who belongs to a nearby resort with skiing, snow tubing, etc., so I thought my stay there would be fun.

I'm sitting outside of the hotel Marriot Aguadilla PR waiting for a room with a check in time of 3:00 pm. It is 5:30 pm and still I don't have a room. This hotel is mess I don't recommend to to anyone. I started my Trip from Tampa at 3:00 am.

I almost always stay at Marriott residence inns since that is where my employer places me. One thing I do to pass the time in the evenings when on business is cross dress and get naughty on my webcam. I typically put away my heels, wig, lingerie, etc. every morning and place the do not disturb sign on the door, as I do not need my bed made every night. They never clean my room on these days until last week. I was running late and left all the goodies on the bed. I put the do not disturb sign on and left. When I got back that night, the room had been cleaned.

My stuff that I think pretty clearly indicated that I cross dressed had been neatly moved from the bed to the top of the bedside table. I was horrified. I chose to not walk past the front desk the rest of the stay as they knew me by name. I had always thought do not disturb meant just that, but learned otherwise the one time I left my stuff out. Now I wonder if I am on some Marriott list.

My room was reserved, my co-worker alerted the front desk that I was not going to be arriving until the early morning. So they rented my room out for the night. I waited three hours in the lobby to check in. What I got in compensation was a bag of m&ms, microwavable Chef Boyardee lasagna, and a $10 gift card for Subway. I had been walking to work days 1-4 and did not see that I had four parking tickets on my car. Out of the three hours I spent in the lobby, no one mentioned I needed parking passes for the parking garage. $100 in fines. But the GM addressed it.

Seventeen days into my stay of working night shift, every night I get a phone call interrupting my sleep. Maintenance needs to check the smoke detector in my room . Frustrated and upset that they woke me up, they fail to check both of the smoke detectors in the room (one in the general living area and one in the bedroom). Two days after that, I was awaken in the middle of my sleep to have a "sticker check" on the televisions. The maintenance man says to me "we can not get into your room if you always have the do not disturb sign on". Well duh. The maintenance man came in and only looked at one TV. Ten minutes after he left, I called the GM Danielle to see if he was going to come back and check the other television that had to be done so "urgently". She said no, that she informed him to be in and out of my room in five minutes. When I spoke to Danielle, the GM about all of this, she continually kept asking me, "What do you want me to do about it now? " Never during this entire visit was I asked if I had Marriott Reward Program. Wow. Great customer service.

On August 20th-21st, 2011, I was fined $250 for smoking in my hotel room, I used an electronic cigarette or e-cig in the room and this is not a tobacco cigarette and does not involve lighting any tobacco, cigarette smoke, or ash. After several emails to Marriott customer care, I received a letter from the hotel in Charlotte, NC telling me that they consider an electronic cigarette no different from a tobacco cigarette and that they would not refund the fine. They also informed me that they could smell cigarette smoke "Outside my room in the hallway" it is pretty obvious that the hallway is a public area used by all guests in the hotel.

I've requested several times about the room. I've visited several rooms located on lower floors, as offered by attendant. They are all noisy due to kids next doors and loud TV going, as if employees don't know what customers they put where they send you. There are no restrictions to parents about respect for other customers needs, no regulations, no postings. There are children running and screaming loudly all over hallway.

Upon check-in, your front desk clerks checked my fiance and me into my Uncle's room. I guess they can't tell the difference between Dan and Bob! The next morning, there was no paper or coffee in the lobby. No continental breakfast! That's a first for me! I have been on a lot of business trips this year!

On Saturday, at about three, my uncle and his wife walked into our room! Here, they null and voided our keys and sent them to our room! We were taking a nap with no clothes on! How horrified was my fiance! This is totally unacceptable!

The pool was dirty; the hot tub would not operate! And this is a $199 room? I think it should have been at least free. I will contact the BBB. The only good thing is the room was clean. This Motel is the Courtyard by Marriott 6250 Muhlhauser Road West Chester, Ohio 45069, Room ** on theOct.21 to Oct.23 2011.

We left the Marriott in Newport New Jersey at checkout time (noon). That evening, I realized I had left two rings in the night table drawer. I called the hotel at 1AM. The front desk person went to check the room herself. She came back to the phone and said that housekeeping had already been there and that she had not seen the rings. The next day, I received a call from housekeeping saying they had no record of the rings. The only people in my room were Marriott employees! When I called the front desk again, I was told they had no responsibility for items I may have left in the room and that there was nothing more they would do.

During the morning hours last Friday, I was illegally arrested. My room at Marriott where I was staying at the time was illegally searched. My 3 guests that were with me were illegally interrogated. Then, they got really scared. The officers instructed them to leave. Officers then played a game to intimidate me, by being rude and leaving me clueless, alone and handcuffed in the room with them. I even got so scared that I asked them if they are going to kill me. I was illegally interrogated, insulted, and robbed by hotel manager Ron and a fat shemale officer of the Harbor Police. I was then illegally kicked out of my room on the 15th floor, that I paid for and where I stayed for the last several days. I also paid all the bills in cash with appropriate tips and even more. I have all the receipts.

When officers and hotel manager invaded my suite, they appropriated my cash roll of $5,000. I'm attaching the picture taken at the suite, showing the money roll. I have a video of the hotel server in my room counting that it was $5,000 cash roll. I believe that the whole arresting event was a hate crime toward me as I'm an immigrant with a funny accent. And the fat shemale officer even made fun of my place of origin. I'm seeking justice and my money back. And I'm requesting immediate investigation. This is unreasonable force and misjustice. These should not be used in America. This is not why I immigrated here in 1989 and worked my ** off to be treated like this. By the way, my first job in America was a night shift restaurant cleaner at the same Marriott hotel, 22 years ago.

After waiting five and a half hours for our room, we came in and cleaned our luggage out. We went to bed to rise at 3:00 am to leave for Michigan.

I was charged $250.00 because they said that I smoked in the room. Not only did I not, but even the coffee maker had dirty grounds in them so I feel that I was charged this fee wrongfully and for a 30.00 extra dollars, she could get us in a room right away.

I will never stay at one of these hotels again.

I was trying to make reservations online. They offered 15% discount for seniors, AAA, military, etc. online for rooms available. So, we called Fairfield Inn and Suites Marriott in American Canyon, CA. Jason at Marriott would not give us any discount for seniors. One bedroom, king size, was available and they charged us $219.00 plus tax and etc. It is not a good business. I am very unhappy with this type of business. We hope someone can help us get this discount in the future.

Recently, I stayed at your hotel in Frankfort, KY. It was a late night when I checked in and a long day of driving for me. All that I wanted was a hot shower or bath and a good night sleep before I continued my journey the next day. When I got to my room, the bath nozzle was busted so I couldn't take a bath. I then tried to take a shower, which I did, but the shower head was split open and sprayed everywhere. I then lay down and heard a continuous noise. I talked to the man working and he took all notes, and said he would take care of it.

In the morning of not having a well-rested night, I was offered a $10.00 reduction on my room. I felt this was very unsatisfactory. I was told the general manager was informed and this is what they offered me. This is not what I have come to love about Marriott hotels. I am very unsatisfied at this point. I felt I would bring this to your attention one more time before I emailed anyone higher in your company. Thanks, Kenneth **.

I recently booked on Sept 3-7 in the Courtyard by Marriott 3E, 40th St, New York with my wife and daughter for a short break in New York. I did this via the Hotels.com website from the UK not directly and I have to say it is without doubt the worse city hotel I have ever had the misfortune to stay in.

The website describes the hotel as intimate and cozy. Well it is very small and as such 'intimate' is an alternative word for very cramped. The cozy lobby is the size of a double garage and 7 rooms a floor where there should be 4, gives it a very claustrophobic feel. The rooms are small by American standards. I've stayed in dozens of hotels throughout the US and this was by far the smallest.

The photograph's being used to promote this hotel on the Hotels.com website bear no resemblance to the reality of the rooms and the photo's I took of the stains on the wall and ceilings clearly were not in this photo shoot. I know that's their responsibility but I am fairly sure these photo's came from your company's promotional material.

The room I was initially given on the 29th floor was very dirty with stained walls and ceiling, worn out wallpaper and carpets and an air conditioner unit that rattled which couldn't be altered or switched off. I immediately complained and was given a similar room again, 20th floor, with filthy walls and carpets which if you walked barefoot quickly became black. Two of the lights were broken and the bed quilts didn't even have covers on them. I again complained and I was told all the rooms are the same, I asked for the manager but he/she was unavailable. At this point the staff suddenly became unhelpful.

This hotel is worn out, tired, in desperate need of refurbishment and is inferior to many of the other hotels in the area. Unbelievably, the New York City guide describes it as newly refurbished! All I can say is I must have picked up a copy printed in 1970. I went into several other hotels in search of a better one immediately but as it was labour day weekend I was out of luck, initially.

This hotel bears the Marriott name which in my experience means guaranteed quality. You should be ashamed as it does you no credit at all to be associated with a premises of such inferior quality.

I paid very good money to stay in this hotel but couldn't allow my family to stay in such squally.

Quite frankly I feel robbed.

The company took our week and rented one day of it to cover past due maintenance fees and cancelled our vacation. The fees have been paid in full but Marriott refuses to restore our week. We have a reservation to pay for all seven days of the week that they stole from us. They have offered us $222.00 rental income for a week but they are charging us $200 plus per day to rent our own unit the same week that we were supposed to go as owners.

We are being forced to rent our own unit for the week we own. Marriott refuses to restore our time in October 2012, even though the fees are paid in full. We have non-refundable airline tickets. We are now paying a loan, maintenance fees and are being forced to rent a unit we own because Marriott "has no way to undo or reverse the assignment to rental," even though they have been paid in full.

On August 28, my wife and I checked in the Marriott courtyard in Suffolk, Virginia. We stayed for six days. We booked out a room through Priceline because they had a deal of 95$ a night, which we thought was reasonable. We love staying in Marriott's. We love the cleanliness, breakfast, and service. The experience we had at this hotel was the worst ever. The room they gave us at first smelled. The housekeeping service was the worst ever, nothing was cleaned. The bathroom mirror was not wiped once during our stay nor was our floor vacuumed or swept.

We complained at least four times wherein one of the times, we were given complimentary breakfast. The breakfast was horrible. The male cook never had eye contact nor any personality. It seemed like we were bothering him to make our eggs. At his station, he had four burners and would only use one burner at a time to make eggs. At which time, the dining room was full of people waiting. The wait staff was a "kid" who did not have any experience at all. He seemed lost and was not able to take care of everyone effectively. It seemed that he was someone's random kid who was helping out.

I really hope that someone investigates and hire competent staff. As many times as I have stayed in courtyards, this is absolutely the worst. It shouldn't even be called a Marriott. It is a poor representation. To make the matter worse, Priceline supposedly investigated and the supervisor said that she will not compensate us. I fine this as poor business and will continue to write to everyone until I get some type of resolution. I hope you take this matter seriously and consider taking this matter into your hands. From this experience, I will never stay there again. I'd rather stay at a day's inn and never will I book anything with Priceline again.

I was very disappointed in Connecticut.

We booked more than 20 rooms one and a half years in advance and we received a written confirmation five months out. Less than one week before arrival, we were called and denied the rooms. It seems like another group stayed over and that they were paying more than us. The hotel obviously wanted the higher revenue. They initially booked us 12 miles away from where we needed to be and then found a hotel closer. What they did not tell us is that it was under major renovation!

Most of the hotel was torn up, the floors had gaps, couldn't use the entrance without ducking under scaffolds, dust everywhere, containers filling the parking lot, etc. They promised us that it was comparable to a suite with kitchen, full breakfast, nearby restaurants, Walmart, etc. We were near nothing and had to drive half mile for a U-turn to get to anything. We still paid the price of the Townplace for an inferior hotel and they refuse to respond or compensate us for their incompetence. There was a Courtyard and Residence Inn within two blocks and they never offered these as an alternative. Marriott cannot be trusted to abide by their word and has little concern for potential customers.

I am writing about my recent stay at the Marriott in Washington, DC. I took my family to DC for a mini vacation. The hotel and staff were a disappointment from the beginning.

After I checked in and saw my room, I was disappointed that they had given me a room with one bed. I was travelling with my two children and I had requested two double beds. We went directly down to the front desk, and Gayden said that there was nothing she could do for us. She said the room had a sofa sleeper, however when we went back up to the room, it was a chair sleeper. So I went back down, and spoke to Gayden again, who was very rude. She had someone checked the room, inferring that I was lying about the chair. She then said that they would send a roll away bed up. At that point, what else could I do. She said it would be up there by 3pm. My family and I then left.

Later when we returned at 9pm, there was no roll away and we had to again request for one. Both the chair sleeper and the roll away were so uncomfortable that our children ended up in bed with us. In addition, the chair sleeper had no bedding at all. The TV did not function and it was fuzzy with lines and made a loud buzzing noise. Also, we ran out of toilet paper, and it was not provided when requested. Fortunately, there were tissues. The pool was also dirty.

I was very disappointed with our whole stay and I just thought that it was important to let you know.

My mother passed away on August 5 and my husband and I needed to book rooms in Courtyard Marriott, Salina, Kansas. I had stayed at that hotel numerous times before and wanted to book rooms for my husband and I and a room for my sister.

I have a pet dog that needed to go with us so I called the hotel to make sure they would book knowing I had a pet. I was told that policy was not to allow pets but some situations would allow for it. I explained that we were coming for funeral and other family members would be booking in the same hotel.

Upon arrival at the hotel, I entered with husband and pet puppy and my sister to register. We were greeted with no pets were allowed. I told them I had talked with Caylee and she booked the rooms knowing I was bringing a pet.

Within an hour of entering our room I received a phone call that explained pets were not allowed and we would have to leave. I was understandably very upset and explained that I called to ask if I could book knowing I had a pet. I was only given one other option and that was to pay $250 cleaning fee. With no other option available, I said I wouldn't leave and was charged this amount.

During our stay, we encountered two other families that had dogs in their room and were not charged or given any problem with the fact that they had a pet in their room. When we checked out, I confronted them with this information and said it was not fair that I had been charged this amount. I told them about others in the hotel and they said that they enforced it when they found out there were pets.

If this is what I was going to encounter, why did they book the rooms? They had no problem taking my money. I was honest and explained up front that I was bringing a pet. If I had "brought him in the back door" they wouldn't have done anything. I think I deserve a refund of the $250. I was treated badly and they made a very difficult situation worse because of this.

Thank you for reading my complaint. I would like a refund of the money I spent for cleaning. There was no extra cleaning needed.

My wife worked at the Fairfield Inn by Marriott in Lafayette, IN. She got injured one night at work. She slipped on some water that was on the floor coming from the pool area. She went to the ER and had X-rays done. Lucky, NO broken bones, just a bad bruise. I told her to stay off her feet for 3 days.

When she saw her family doctor 3 days later, he told her she needed to stay off her feet for at least 3 more days. The doctor wrote a release from work for her and she turned it in, only to find out after she turned it in that they said she HAD to work because of the money that they were losing. The bruise she had would have gotten worse if she did not stay off her feet for the next 3 days. There's possibility that a blood clot could form and possibly could travel to her heart and kill her. But did Fairfield Inn/Marriott care? NO!

So for my wife's safety, she had to quit her job. They don't give a **. They only want to save their money. Who cares about the employees' health and safety? My wife got attacked, a week earlier, at this same ** when a guest assaulted her and tried to force her into their room. People, stay away from Fairfield INN in Lafayette, IN. Security there ** 100% and they treat all their employees like **! No wonder, this hotel in Marriott's chain was ranked the 3rd worst in the country. Stay away everybody!

Marriott processed a payment sent by us. Marriott attempted a second processing of same check but our bank's policy is to process a check for a payment just once. The second process attempt was rejected. The check copy sent to Marriott stated reason for rejection as "unable to process." Marriott sent a letter of non-payment due to insufficient funds and then backed up each following payment to the previous month. Now, Marriott sends collection notice of late payment each month thereafter and adds late fees and "other applicable charges," whatever they may be.

We have faxed and e-mailed copy of bank statements and the original check, rear and front, showing the deduction of our account and addition into theirs. We have contacted our bank and are being sent an official letter showing the payment made but after our experience so far, we are not confident that this bank letter will correct this situation.

I stayed at this hotel in April 2010. I left some items that the hotel said they had found. I then asked how could I get my items mailed to me. And they politely offered to mail them as a courtesy. Well, I never received my items. The hotel then gave me a claim number for the U.S. Postal service to follow up. After communicating with the U.S. Postal service about items that were "claimed" to have been mailed to me by this hotel, I learned that because the items were not insured by the mailer, there is really no way to verify if the items were even mailed.

This is the second time that I have left something in a Marriott hotel. Previously, I left red pumps in the Detroit Renaissance Marriott hotel. After returning to the hotel 1-2 hours after realizing my shoes were missing, the hotel couldn't reach the person who cleaned the room. And my red shoes were never found. Therefore, they were stolen, because for a month no one could help me. It was absolutely ridiculous. There are many Marriott hotels, but their customer service is poor. They pretend as if they are being accommodating. Because the chain is so big, the hotel really doesn't care about its customers. Unless I or anyone that I know has to stay in another Marriott hotel, I will advise against it.

Carolyna/Carolina, the "manager" (or at least that's who she said she was) at this particular Marriot in Falls Church-Fairview was easily the rudest person I have ever encountered at a hotel. She refused to give me a proper quiet room with adequate air conditioning. It was because I booked through Priceline. Carolyna proceeded to exclaim how she always gives Priceline customers a second priority to direct or "real" customers (as she sees it). Therefore, according to Carolyna, because I am "paying a lower rate than those 'real' customers," I only get one room key. She also said that I may not receive help with my luggage (apparently it's a perk). And I can only obtain a room near an elevator (which happens to be an older room with no air conditioning).

So here I am, in the Marriott (Falls Church-Fairview), sweating in my bed, with one room key, and a sore back, listening to the soothing sounds of an elevator. Why? It was because Carolyna (Spanish woman at front desk) truly believes that smart customers, who find cheaper prices, are indeed not "real" customers.

Thanks Caroleena at front desk. I really hope corporate doesn't share the same beliefs as you when I call them tomorrow. Oh yeah, and apparently, you are not the "manager". The names of all the Marriott managers in Falls Church were conveniently provided to me by a good friend, who happens to be a manager for the Marriott in Chicago. I am assuming Carolina isn't listed for a reason.

Fellow travelers: Do yourselves a favor and don't accept horrible service when you don't have to. Avoid Carolina/Caroleeena upon visiting this Marriott if possible.

My niece had blocked ten rooms for guests at the Park Ridge Marriott. The reservation card said that the rooms were available until July 22nd or until the block of rooms had been reserved. Apparently the blocked room number was met and therefore I was not able to take advantage of the discounted rate.

After much discussion with the person from the " 800 telephone number for reservations", I was advised to speak with my niece and see if the blocked rooms reservation could be extended. I did make a reservation for two rooms at the normal price. I then alerted my niece about the situation. On Monday, July 10th, I received word from my niece that the number of blocked rooms was extended and that I needed to cancel my reservation and make another reservation under the blocked rooms as indicated on the reservation note. The group code field is LODLODA.

On Wednesday, July 12th, I called the "800 number again and canceled my reservation (cancellation number : 53838781) as directed. Then I made a new reservation. However, the young woman at the desk "800 number" , informed me that all of the rooms had been taken under the block of rooms made available, which was ten. She said she was sorry but there was nothing that could be done. Yet, if I had a AAA membership I could get the room at the same discounted rate as those in the "blocked" room rate. Thus, I did so.

Recently my husband and I went to a wedding at the Radisson Hotel in Philadelphia. We made a reservation later than required to take advantage of the "blocked" room rate. They had no difficulty fulfilling our request and we did not have to go through "hoops" to get what was requested.

Why does the Marriott Hotel chain have to be so customer unfriendly? I do not have a problem with the fact that not enough rooms were blocked. I do have a problem with the fact that I had to cancel one reservation to make another and then to find out that the change had not been noted at the office where "800" reservations are made. Also, I am surprised that when I made the first reservation that I was not informed that I would receive a AAA discount if I was a member.

Although we have used the Marriott in the past, I will not be staying at a Marriott Hotel unless I am forced to, such as in the case of a wedding. When I go on vacations, however, rest assured, I will not be staying at a Marriott Hotel Chain facility.

$15.95 plus tax charge for in room wi-fi is more than an outrage, it is a new low in hotel chisling and clueless management. But wait, there's more: the Halifax Harbourfront Marriott "system" doesn't work with "Apple products" at any price, any where!

I was recently in Kenya at a tented safari camp in the shadow of Mt. Kilimanjaro, many miles from Nairobi or anything else, where the locals live in dung huts. The wi-fi was free, high speed, always available and trouble free.

backward leaning and incompetent management anywhere on the Planet today. In this internet age the lack of high speed wi-fi connection,normally free, is a deal breaker. I know of no one who would consider booking such a hotel. Call me "new fashioned" but there it is.

I urge the traveling public to use the only tool we have to stop this corporate abuse: stop using Marriott world wide and insist that your travel department, travelagent or tour company do the same.

My family and I decided to stay at this hotel due to the surrounding area and the well-known, respected name. We checked into the Courtyard Marriott Hotel. About 10-15 minutes after checking in, the phone in the hotel room rang. I picked up the phone. However, it was a hang-up call. A few seconds later, the phone rang again and my husband answered the phone. This time, Tom (desk manager) called us and asked how we felt about the room. About 10-20 minutes later, I was notified by Tom that someone had broken the window of our vehicle. At that point I (suspicious) walked to the location where I parked my vehicle and saw that the driver's rear window was broken. I also saw that there was another vehicle that had been broken into. I noticed that numerous items were taken from my vehicle. The manager came out to apologize. I told him, "I am sure you have surveillance cameras." The manager replied, "No. Sorry, we are not responsible for anything that happens during your stay at our hotel."

Wow. I left messages with the general manager, as well as corporate, and as of now, I have not received a call. After talking to other members of their staff, I was informed that this was an everyday thing. I was also informed that these types of incidents have been occurring frequently. Yet, when we checked in, they failed to notify us of the high and numerous vehicle burglaries in their parking lot. Let me just say this occurred in daylight. I was extremely disappointed on how the hotel staff handled the situation. I was also told by Tom that the police was called. Well, after waiting 6 hours for the police to respond, to my surprise, they were not called. I had filed a report online. My trip was completely ruined. They refused to waive the stay nor to take immediate action. I felt violated and helpless. I do not recommend that anyone stay in this hotel. Stay away from this hotel. I asked if they could give me a direction to where my window can be fixed. The manager replied, "No, I can't do that."

I stay at Marriotts all over the country and every single time I go in, no matter who the IP provider is, I have to go through a ridiculous process of registering me with the network to get internet service. I am going to discontinue my loyalty if this is not resolved. I do not have this issue with Hilton ---

I have worked for a Marriott hotel for three years now. The first year and a half was for a franchise under White Lodging in which I was treated wonderfully as an employee. However, I had to relocate to a different state so I had to switch to a non-franchise and work directly for Marriott. I am very disappointed and hurt with how I have been treated in the last year and a half. I am expected to bend over backwards to keep Marriott's guests happy, but when it comes to the employees' needs, they do nothing in return. When I was first hired, my manager told me to enroll for my benefits after my temporary status was over. When I went to do that, I was told that I had missed the deadline.

My manager and I weren't aware that I had a 14-day window to enroll during my temporary status. I then was told that I had to wait the next year at annual enrollment. In that year, I ended up in the emergency room with no insurance and then later was blessed with a pregnancy. Medicaid then had to cover my pregnancy because Marriott would not. I was told that it was a preexisting condition, on top of me not getting paid for my maternity leave.

I came back to work four weeks ago, and the insurance company has taken four paychecks in full to supposedly pay for the benefits for me being on maternity leave. They, however, did not explain all of this to me when I called weeks before I left on maternity leave. Now, I am not able to pay my bills or feed my son because I am working for free. I talked to HR numerous times and they say that there isn't anything that they can do because it's their policy. They don't give you an option on how to pay it back, but they say that they understand. How can you possibly understand? There are many companies out there who put their employees first, so how is it that Marriott is no longer one of them? Surely, they could have done something!

I have worked for a Marriott hotel for three years now. The first year and a half was for a franchise under White Lodging in which they greatly appreciated their employees. However, I had to relocate to a different state so I switched to non-franchise and work directly for Marriott. I am very disappointed with how I have been treated this last year and a half. I am expected to bend over backwards to keep Marriott's guests happy, but when it comes to the employees' needs, they do nothing in return. When I first hired on, my manager told me to enroll for my benefits after my temporary status was over. I did that and I was told that I couldn't enroll because it was too late; I had missed the deadline.

I only had 14 days after my hire date and my manager understood it differently. I then was told that I had to wait until the next year. In that year, I ended up in the emergency room with a kidney stone, and then later was blessed with a pregnancy. Medicaid then had to cover the birth of my son because Marriott did not. On top of it, I did not get paid while being on maternity leave. I came back to work three weeks ago and the insurance has taken three checks in full to supposedly pay for my benefits for being on maternity leave.

They, however, did not explain this to me when I called and asked if I would get paid during maternity leave prior to having my baby. Now, I am not able to pay my bills, or feed my son because my pay checks have been taken in full. Marriott says that this is their policy and they don't give you an option on how to pay for it--but they understand. How can you understand? There are many companies out there that can do a lot for their employees; so how is it that Marriott isn't one of them? Surely, something can be done!

I am employed at Marriott and the problem that we employees are having is we would like to know how the company can get away with not having enough employees and the employees that we have are not allowed to get over time. Why can't all the district managers go to all their hotels every now and then to ask all the employees how everything is going?

This is just to let us know that he cares about his employees because the boss that we have now can't remember anything that he told us. He also changes his mind every 5 min. It seems as though all they care about is what the numbers look like. Sometimes you need to take a look and listen to what others have to say about the manager; some things might look good on paper and that is all they want to see.

There was a flood in the room where I was staying. All through the night until the following day, the water kept overflowing. They sent one of their engineers to my room **. He was not able to stop the flood. He shut off the water under the sink and put pots to capture water coming, downing over the counter top. All my electrical appliances and makeup were damaged due to the water. I was unable to use the bathroom that night. I requested that they give me towels to put down on flood. I must have had 60 large towels. The following morning, I asked them when is the plumber coming in. Their response was about 10:00 am. At 9:15 am, I went to use the bathroom in the lobby. When I walked into the stall, I did not notice the water puddle on the flood. I slipped and my pants were torn from the back. I told the front desk to lock down the bathroom in the lobby before someone else gets hurt. The maintenance man named Chris told me that they had backup in the lobby bathroom and some other problems. That same day, they put this huge fan in the room. They told me not to worry about the loud noise or dust.

They never offered to change my room or to replace my damage items. I requested by the following day to have my room changed, which they did late at night. I gave them a list of the damage items. They requested the items, which I gave to them. They have not replaced the items or given me the name of their insurance carrier. The couple that was in the room below me had their room changed right away. They have discriminated against me. I gave them a bill from my doctor, a total of $60.00, which they have not paid me for. Plus, all the items that were damaged, they have not paid. I had requested that they at least replace them since I was leaving out of town for Christmas. They told me now how much can a blow dryer cost. This place is the worst place.

I was traveling towards south from Massachusetts on Dec 26, 2010. I pulled off the highway at Rye, NY because the storm was so bad. I drove around and around off the exit and the visibility was so bad. I finally found the Marriott, $149 per night, holiday rate.

Then in the morning, I was whacked with $100 extra for my dog. They said this was a standard charge in a non-pet-friendly hotel. If not warned to stay off the road, I suppose I could have driven around some more to find the Red Roof Inn. However, better to pay the $100 and stay alive.

I was fired by Terri **, the housekeeping manager of Marriott Hotel who does the hiring/firing in October. Recently, I was sent a list of bogus reasons of why I was fired and to me, it is a list of **! I just wanted to know if you could help me in any way, or to put a black mark on Marriott Hotel Corporation. I would like for the corporate office to at least hear my side of things. None! No consequences or physical damages. I think though what's fair is fair. They said a bunch of untrue statements about me as an employee and someone should know. That's all.

After 2 sales representatives of Marriott promoted the opening of the new hotel in my husband's office in San Jose, Costa Rica, we've decided to visit this beautiful resort. We have been in JW in Hacienda Pinilla for 3 three times. We've made friendship with most of the staff members and felt very relaxed during our stay there. I will never forget the third stay which was my very last time visiting the Marriott Hotels at all. Before we arrived, we've received a lot of e-mails on our private post regarding the review of the resort. My husband works a lot so that I've personally filled out the survey and declared myself as a female and I registered also my age and all the information requested such as address of living, telephone number, and etcetera. I even talked to the front desk manager on the phone who appeared to be very friendly and arranged that we get an upgrade with two nights stay-free although we didn't have the requested points for the Marriott Reward Programme.

I was very skeptical because as we arrived, the Front Desk Manager, Mr. Ronald ****, gave us a warm welcome and said that we could use the same room that we had the last time which is number 331, Ocean view upgrade-top floor'. During this stay on the resort, I was overwhelmed by personal and private questions as I was using the gym, somebody was putting the music loud, my room card has been blocked for several times which compelled me to run at the front desk and complain.

Of course, the manager was there, taking care of everything and kept on seducing and harassing me. As I was swimming in the pool, he would stand on the balcony upstairs and stare at me until my partner comes and then he would pretend that he doesn't know me. Meanwhile, my kids have been 100% entertained in the kids' club so that we had more time to relax with my partner in our hotel room. They have been given toys and drinks for free. I remember that the horse ride was not on the kids' plan at that day. The kids were so happy and were amazed by the welcome on the resort.

As I went to swim on the beach, I remember seeing the security people running around me and following me on every step. As we played with my partner a movie in our room with sexual content, we've got bored and we wanted to switch on the TV Program but usually it is not possible why you have to contact the front desk. After waiting for a while and thinking what to do, suddenly the picture of the TV appeared and we didn't have to make any calls. When I walked outside the room heading towards the pool, the front desk staff was pointing a finger on me and they were all laughing. I was even offered a massage on a half price and told from the manager that I am a very special guest in Marriott, something like VIP.

As we were ready with our vacation and I went to pay the bill, the front desk manager practically jumped on me and was telling me that I have a beautiful face and we should keep our correspondence together. The bill was totally cleaned-up, the 2 nights for free. Even one breakfast from $70 was erased from the bill. Most of my troubles began when I started receiving stalker phone calls, SMS with sexual content and I was chased by X-Men that I've never seen in my entire life. Until today, I have been searching myself on the internet pages and living a nightmare that I would probably remember for the rest of my life. My intimate sphere has been extremely hurt. I am 100% sure that someone prepared this room for us before we arrived there. A friend told me that the technique is so advanced that people can be monitored and filmed from a short distance without knowing.

I rented a room from December 9-11. I wanted to have privacy and left 'do not disturb' label on the door of my room before I went out in the city. Unfortunately, when I came back later this day, the label was gone. My privacy was violated, my room was cleaned and my personal belongings (designer cosmetic products) were gone as well. These cosmetic products (Clarins Paris Rouge Prodige 130, Clarins Paris Baume Couleur Levres Lip Balm, Clinique Powder makeup, Lancome Ombre absolute, Clarins Baume Beaute Eclair le Visage, Clarins Capital Lumiere Jour) were in other possession for several hours and for hygiene reasons are not possible to be used by me. Not to mention the disappointment of the violation of my privacy. I am entitled to a refund.

I have traveled to many countries and stayed at many different hotels. I have experienced my entire luggage getting stolen from my hotel room to even experiencing bedbugs in my room. This was by far the worst hotel experience that I have ever been on. I arrived on 12/13/2010 on government travel. I was anticipating a 5-night stay. On 12/14/2010 around 10:30PM, I was starting to brush my teeth and turned on the water. The water was dark brown. I turned the water off and turned it back on and it was still dark brown. I packed all my items up and asked for another room. I went to the next room and noticed that the deadbolt did not work. So I packed my items up once again the same night and asked for another room. At this point, I am little frustrated and irritable.

The front desk said there were no king suite rooms available, so I received a double bed room instead. So I said fine. 12/15/2010, I went to work and a few of my co-workers went to dinner. So I arrived back to the hotel. I am walking to my hotel room and the girl behind me said "That is your room? They assigned us your hotel room". So I tried to put my key in the room. It would not work. She put her key in the room and it worked. So immediately I am thinking, a complete stranger has a key to my room and my room keys do not work.

So we both walked in the room and there is a guy and another girl lying across my beds in the hotel room. My luggage and personal items are still in the room of course. The girl lying across my bed was smoking weed. So the other girl told them to stop smoking and get out. She expressed to me that they did not touch my stuff. I said, okay. She said they gave us your room. We noticed that your stuff was in the room so I told them to wait in the room while I go get another room.

So I immediately rushed down and got another room key. Since I didn't know these group of individuals and I didn't know if they were up to something or not. They could have been mass murderers. I didn't argue with them. I just said that's fine. So they left my room. I immediately packed up all my items for the 3rd time that week and went down to the front desk and told them what happened. She said she was sorry and questioned me on why I changed rooms before, like it was my fault that this happened. I furiously had to explain to her why. She said she would give me a discount for the mistake that happened that night. But I work for the government, they are more worried about my safety and security than anything. I could have been tied up, raped, and/or even killed by 3 individuals in my room because Marriott made a mistake and assigned my room to someone else.

They could have stolen all my belongings and even my identity. I am extremely furious and mad that this happened. Of course, I called around to other government rated hotels and they were booked. I could not leave and go somewhere else in the town. I finished my stay there till 12/17/2010. I have stayed at this hotel numerous times because of the people and receiving reward points. But I cannot stay somewhere where my safety is in danger. The question is: What if I did not show up when I did? Would Fairfield Inn inform me that people were in my room? There wasn't a message from the front desk or my phone stating that my room has changed or anything. What if my items had been stolen? How do you know if they didn't use my items or look through any of my belongings? There are many questions and not enough answers.

My home, mobile phone and email is on the Marriott website. I still have not received a survey yet. Plus, no one has called me from the hotel and apologized for the mishap or anything. When I returned to the office, I had to inform my team leader and division chief of the incident. My Government Military Safety Official was furious because of it being a safety and security concern. My entire government division has been told not to stay at this particular hotel based on this situation.

In return for all of this nonsense and as a Platinum member, the general manager offered a $231 refund and a free night stay at that particular hotel. That is it! I have stayed there so many times that I cannot count and this is all I receive in return. Once again, my managers were displeased with the response and the offer.

Hi. I found your email at random and I was just curious if you or someone you know could take a complaint I have about being terminated from the Marriott Hotel here in Medford, OR. I don't care that I was fired. I'm glad to be away from the current housekeeping supervisor who hired me but just the way they went about it. The things that are being said about me now while I was on the job and wondering if you would like to know what is currently going on. I just thought someone would like to know for future references and employees when you get more complaints about that hotel. The job was fun and wonderful, just not the boss. I would like someone to hear my side of things and think people like this need to be held accountable for their unprofessional actions. Thank you.

We were not allowed to use our gift certificate from your hotel. We are Marriott rewards members as well as Marriott timeshare owners. Had to pay for our room.

Are you aware that 1 in 4 men and 1 in 5 women are smokers? It is estimated that over 50 million Americans smoke cigarettes. When you compare 50 million to a total population of 307 million people, it doesn't sound like a very big percentage. However, when you subtract those who are under 18, then you can estimate there are 95.2 million adults in the U.S. When you consider that fact, over 50% of adults are smokers. Yet your hotel chain completely alienates them by forcing them to smoke outside in the cold, rain, etc. Are we not people too? Are we not worth of your consideration? While I'm certainly not advocating cigarette smoking, I do support having a dry and warm area for those who have this nasty habit. And since Marriott does allow pets, but does not allow smokers, I find that offensive.

Here is a list of Top Allergy Content: Food Allergies, Skin Allergies, Eye Allergies, Dust Allergy, Latex Allergy, Sinusitis, Rhinitis. Here are the Top Asthma Content: Asthma Symptoms, Asthma Treatment, Childhood Asthma, Asthma Triggers, Asthma Screening Advertisements

For Pet Allergy, here is the information: Nearly half of U.S. households have a dog or cat. Pets provide companionship, security and a sense of comfort. Children often learn responsibility and lessons about life and death from pets. However, people with allergies should be cautious in deciding what type of pet they can safely bring into their home. Pet exposure may cause sneezing and wheezing. An estimated 10 percent of the population may be allergic to animals. A higher rate of 20 to 30 percent of individuals with asthma have pet allergy symptoms. Pets can cause problems to allergic patients in several ways. Their dander, or skin flakes, as well as their saliva and urine, can cause an allergic reaction. The animal hair is not considered to be a very significant allergen. However, the hair or fur can collect pollen, dust, mold and other allergens.

However Marriott has found a way to be hospitable to pet owners but not smokers? I can think of many ways Marriott helps those who offend others and Marriott accommodates them. Yet Marriott has not found a way to accommodate those who smoke? The only way to deal with a smoker is to throw them out into the elements? I'm starting a website that will urge those who smoke and stay in a Marriott to score their surveys with a big fat zero until they come up with a way to accommodate smokers. So what do you think of that? In the meantime, the survey I will be filling out this week will equal zero.

Marriott sends out these spirit incentives for a free hotel room. What a scam. Literally 7 letters back and forth, never could get them to commit to any day for any room, there was always something wrong. Started in July 2010. Last letter sent September. They said they sent an email which they never have, I never got. Called today, they said, sorry it expired. What a load of crap and a sorry excuse. Total Scam!

I was treated very bad, I believe because of my race. It all started because I complained to the GM about a 2,000.00 necklace being taken from my room. She responded by treating me, my fiance and then my daughter very rude. She has gone out of her way to lie on us to try to defame our character to cover her tracks. The story is too long to tell in this space.

I checked in the hotel on 23/09/2010. Check out on 25/09/2010 exactly at 5:50am. During checking out at reception desk, one of hotel staff (with uniform and hotel badge) asked me to take my two pieces of luggage (large one & a hand bag) to the shuttle while I'm checking out (can confirm this from camera records). After five minutes, the shuttle move to the airport. There I did not find the large bag, only got the handbag. I called the hotel several times from the airport and from Geneve, they promised to look at the recording and find out but I did not get any response.

I was a guest in Sharm el-Sheikh Marriott hotel from the 9th of September 2010 to the 14th of September 2010 in room no. 217. In my last day, when I was having my breakfast with my wife in the restaurant, I found a big dead worm in the lettuce in my salad plate! I took photo and made a written complaint. I want an attorney to contact me. The manager was unhelpful and made a simple apology. There was no reply up until now.

I am writing to express my disappointment in lack of professionalism shown by the manager of this hotel, Mr. Ahmad. He was rude, arrogant and insulting. Let me tell you my horrible experience with this manager.

On September 04, 2010, I and my fiance check in to this hotel between 1:00 to 2:00 am in the morning from a long driving from Los Angeles, since I usually check in to Marriott hotel and their services are good. I decided to have reservation to this location since it was near to my sister's house who lives in Newark. After checking in, we went straight to our room and sleep because we were so tired. When I woke up in the morning, I look around to find if I can not smoke. I did not see any sign so what I did was smoked. After smoking I called up the front desk to ask for extra towel, they did sent the towel, I am sure that when the person who brought the towel smells the cigarette and told the manager.

The manager called up with raised voice and told me that he will charge my card $250.00 for cleaning and we have to move out of the hotel. I am not denying that I did smoke but I told the manager there is no sign and nobody told us that this is not a smoking facility. Instead of explaining to me, he ask me to pack our things and move out. I went down and talk to him personally. I even beg him that I will not do it again since I knew now that I can not smoke. Instead of talking to me in a professional way, he embarrassed us and he said its the California law. I asked him where is the sign, he showed me the key holder and showed me the warning inside. I explained to him that I can't even read it because it was to small and nobody told us that there is a warning inside that key holder and I was so tired and sleepy that time and I don't have time to read it.

I don't complain that I was penalized by my action what I am complaining was the way he treated us, he treated us like a criminals. I was so embarrassed, disgusted and humiliated. The management must have their managers train how to deal with situation like this, how to talk to customers and respect their customers not to treat us like animals. We stayed to this place five hours and charged us $498.00. What we experience was a nightmare.

We had arranged the hotel reservations online through a reservation company. Through this, we ended up prepaying. When we got there, there was a sign at the entrance that there was a mandatory valet service and that we would be charged $17.89 per day for it. We were not aware of this. When we got to the front desk the man working said that they needed a credit card on file and he mumbled something else to my husband. Later that evening, we were out and my husband's card got denied. When he looked up his account, there were two separate charges made to the card. One was for $40 and one was for $50. When we returned to the hotel to find out what the charge was, a different man at the desk said it was an "incidental fee" in case something happened while we were there. Again, we were unaware of this.

Because of the valet, we had to call ahead for our car before coming down so they could go get it. This would work if they didn't have one guy working on a Sunday morning. The phone was never answered. We had to go down and wait even longer. That same day, our door ended up not working and it took a long time to get someone up there to fix it and then to come back once they figured out the problem. We had plans to go and do things, but had to change them due to having to wait on this. Lastly, we have now returned home and the "incidental funds" that they reserved from my husband's bank account have not been returned. We had no damage, room service, or programs ordered that would have resulted in this money used. When I went online to file a complaint on Marriott's website, there is no assistance provided or contact information.

My cousin convinced us, and booked stay, using his Employee Friends and Family Discount, at the Delray Beach Marriott. Upon arrival, we were told that they could not find the Employee Discount Number, nor would they honor the rate we were quoted. We were told, by a very offensive Front Desk Manager, that it would not have applied anyway, seeing that the Hotel was "sold out." Okay, we agreed to the higher rate, $129.95, instead of $79.95. What were we going to do? We were already here. We weren't told that Parking Charges would be credited, seeing that I am handicapped, and require Handicap Parking. The Car Park told us that we should ask for charges to be removed from the bill, since we didn't use the Parking Garage. They weren't! Then, the ultimate surprise. We told the Desk Agent, that we'd be paying cash, but were told that a Charge Card was required for incidentals. What they did not explain, was that they were hitting our Charge Card, for $500.00. Since we were expecting a total bill of about $160.00, that action put my Debit Card overdrawn, to the tune of 6) $39.00 Overdraft Fee(s).

When I complained to the Front Desk Manager, Anthony **, he brushed me off, with this, "Awe shucks" routine. Not what I expected from a Marriott Hotel. When I asked to speak with a GM, he explained that he was it, and that's just the way it was. I can see a one time hit on the card for $50.00 or $75.00 bucks, but $75.00 per day? I then offered to post cash, and have the charges reversed off my card. Another song and dance, that it was not that simple, and could not be accommodated? Since when can't a Charge Card be swiped again, in reverse, and cancel out the charges? Not to mention, Marriott Hotels costing me six(6) overdraft fee(s). "It was just unfortunate," I was told, that I didn't understand the rules. He also pointed out a sign on the Front Desk. He explained to me that it spells out everything. He's correct! Everything but the part about hitting up my Charge Card for $500.00 unexpected dollars!

I have a few family members in important positions within the media. I'm going to be sure to give Marriott Hotels $500.00 worth of free advertising! I'll never stay, and I'll make sure I tell everyone I can, not to stay at any Marriott's Hotels Worldwide. It's 'The Worst'! " hotel stay experience ever, and I'm 51 years old! Damages: Two(2) Night(s) - Parking $100.00 Plus, unexpected rate increase $234.00 - bank overdraft fee(s)

I used my debit card to pay for my room. Everything was fine until I got home and found out that Fairfield Inn had charged an extra $20.00 to my card without my permission. This was not on my receipt when I checked out of the motel.

It's our 10th anniversary, so we decided to treat us a nice gateaway to J.W. Marriott at Desert Springs. I got on the phone with their 1800 reservation line and experienced a complete un-Marriott-like experience. Both my husband and I are Marriot Rewards Program members and we've been with Marriott for years. So this really came to a surprise to us. The lady on the phone was rude from the beginning. She suggested that I could go online and find all the information I was asking from her. When she was done making the reservations, I realized she was booking for the completely wrong dates and corrected her. She insisted that those were the dates that I told her about (Well, I think I would know when my anniversary was, not her! ) and started arguing with me.

When she finally corrected the reservation, I asked her to repeat the information back to me (just to make sure she wasn't messing around with my anniversary gateaway). She told me to check my email and refused to repeat the information. I know that this may seem nothing to a lot of people, however, I had much higher expectations from Marriott. At least over the years, we always had great experiences with them. Is this just a fluke that's caused by this individual, or is Marriott going downhill? I'd like to hear from other people.

The rooms are dirty and noisy. Mold growth in bathtub. It's noisy and smelled of mold and it's musky. The carpet needs to be cleaned. They didn't change linen unless you requested. Electricity went out and there's no air conditioning. No sleep. It's noisy. It's a very unhealthy situation. Awful, very awful.

I needed a one-night stay as I live on Catalina Island and there are no boats at night- my flight arrived at 11:50PM- as I was traveling on Delta's 1414 from Hartford, CT, so it was- in terms of jet lag- around three AM for me. I booked the Courtyard Marriott through my Delta Frequent Flyer plan. I was told shuttles arrive for the hotel every 15 minutes. I saw the hotel shuttle pickup from the baggage carousel, and dragged my all to it.

The shuttles have electronic signs stating their hotel name. I waited longer than 15 minutes, but finally a Marriott came- it was not, however, the driver told me- for the Courtyard Marriott. Apparently there are two Marriott on Century Blvd. The driver told me the next shuttle would be for the Marriott. So- at 3AM EST, I watched and waited while more than sixty people got on their shuttles- no Courtyard Marriott. I called 411 and reported this to the receptionist who said her name was Kathy. She said the shuttle would say "Sheraton Gateway" or "Embassy Suites." By now I was demoralized, exhausted and ill and had been waiting an hour. I was not rude, just so irritated- how am I supposed to know that, exactly?

I know I saw Embassy Suites go by a couple of times. No one was left there but me. I waited a while longer, gave up and went to a taxi. I cannot adequately convey the extent of my exhaustion. I am prone to migraine headaches- not the healthiest person- I am 58, and I just wanted a bed. The taxi driver wanted an address. He argued with me as I called the hotel again to ask this. Kathy answered and clearly said the connection was bad- I should call back and hung up cheerfully. I really think she did this on purpose because I was so annoyed on the first call. I had had to call 411 again for this. I called a third 411, and I said "Hiiiiiiii. "

She responded this time and gave me the address. The cab driver couldn't really see the addresses on these huge hotels- he pulled up to a Marriott and asked the valets if it was the Courtyard Marriott. They said yes. I said yay, and got out. I took all my luggage to the reception desk. It was not the Courtyard Marriott. I cried. I do not cry easily, but I was so extremely exasperated and exhausted. The registration agent- a young man- put a square box of tissues on the counter. I don't really know- I was just crying- "The men outside SAID this was it!! They told my cab driver!! "He kept saying "Can I offer you a Kleenex, ma'am? " I stopped and looked at him for about a full minute.

He did nothing but push the tissue box towards me. No calling of the Courtyard to transfer my reservation, not calling of another cab, just Kleenex. Raised eyebrows. Pushes it a little more. I turned and left. Cried to the valets who had said this was it. They were much better than this agent- got me another cab they paid for, gave me a bottle of water- this cab went a block backwards to a corner of the airport where- miracle of miracles- there is something called the Courtyard Marriott.

When this cabbie stopped there, apparently there was a pirate cab in front of him. My driver was Ethiopian, I think, and he was arguing and arguing with the cab driver ahead of him- that he was not allowed to pick up people there- he wasn't getting out my bags- now at least four o'clock in the morning, EST. I grabbed it myself and ran into the hotel where I was still crying and angry. Girl said she was sorry. The guy- one Shelby I believe- telling me the shuttle is marked and I am wrong. He went into a back room. I say to her- "Why is he arguing with me? Is he trying to get me more upset? I don't think it's possible. "

When someone is so upset, I think the best thing to do is to say you are sorry, talk softly, and try to undo whatever is the problem somehow. I got a look at that shuttle while waiting for a cab the next morning- the sign changes from "Sheraton Gateway" for a few seconds to "Courtyard" for a few seconds to "Embassy Suites" for a few seconds. If the only hotel mentioned by name is the Sheraton, how on Earth would I know that this is a Marriott shuttle? It's also entirely likely that - in the few seconds that the shuttle appears near the pick-up- even the word "Courtyard" would not appear. The room- I find the way the cupboards bisect the room odd and sterile- here I just want to tell you what I think because- living on Catalina Island, I need to come into town every month and stay in hotels to do errands, so I stay in lots of hotels.

Whatever about the design- there is a constant roaring noise in there. I could not tell if it came from outside or inside- I tried turning off the ventilator. The noise was constant. I saw a nylon tag stay on the floor- the kind you cut off of clothing. The room looks clean, but that indicates it isn't very thoroughly vacuumed. Your water is not hot- the only hot indicator runs at a tiny drip. As I stay in many hotels, it seems to me you all pay lots of water bills while your guest wait for hot water. It seems the tankless water heater would be just the thing for you. A hot bath or shower is a real necessity- I do not see how it could be possible in that room- Room 221-the hot water emerges in a tiny trickle.

The breakfast is odd also- why can I have dinner or lunch in my room and not breakfast- the one meal I'd really, really like to have in my room? What sense does that make? The set-up of breakfast was confusing to me. I took a paper cup of coffee and it was taken off the table and replaced with a cup. The Danish seemed stale.

Well. I needed a taxi then too, and the woman at the desk then told me the outside valet would get one for me. I waited outside and the valet was not around. I waited a while. I went back in. She said again he would help me- apparently she does not directly communicate with him- that was unclear to me. I asked him when I finally saw him, he said there was one at the curb. Sure enough- another fifteen minutes later, I realize that a taxi has been sitting at the Taxi stand all along. I saw its roof- it was an SUV type. I thought it was just an odd color SUV and not a taxi. Why does the receptionist unaware that there is a taxi stand right outside the drive? Why can she not say to me there is taxi stand to the right at the curb?

Okay, so I lost my debit card. Apparently someone picked it up and used it. They booked a room at this hotel. I find out about it the following day because I go to my bank to cancel my card. I start calling the hotel, I go down there. I want to know who has stayed in that room. Now the GM isn't there and not coming back in until Monday and the manager on duty cannot help me, but he tells me that nobody ever showed up for the room. Come Monday, I talk with the GM. She tells me she will review the video and get back with me by that afternoon. I call the following day as I have not heard from her.

She is gone until Wed. I call her on Wed and she says she has not had time to look over the video but will right now. I call back Wed afternoon and she tells me she will call me, she is being pretty rude at this point. So Thurs mid morning (almost 7 days since this happened) she tells me she reviewed the video but has no audio and she does not know if it's morning or evening and does not have the time to look that far back. She then tells me that my card was swiped thru their machine and someone did in fact stay in that room. I asked her if they require picture ID, I was told no. She said she has done all she can to help me. I told her that no she hasn't, I am not paying $169.71 for a room I did not stay in; I did not authorize. I was told, "well, call our 1-800-marriott if you don't like my answer!"

I stayed there for 3 nights. One afternoon after swimming, I decided to go in the heated pool. 2 teens came in and started to swim as they swam for an hour, one of them yelled ''Oh **'' get out of the water. To their surprise and mine there was a dead mouse. The mouse was in the corner where I didn't see it. When I was in that same pool for the hour before.

The mouse looked decayed with no hair and when you look at it, you can see the internal organs. Just the thought of eating's its hearing accidentally while swimming in it. I took pictures but too bad I can't post them on here for you to see. Anyhow so I called the front desk and at that time 5:30pm on a weekday they didn't have a single supervisor or a manager on shift. Katherine I think was her name. So K (Katherine) came out and we showed her. Her reaction was ohh wow!

She got on the Nextel and called some engineering guy/Pool guy and he came and fished the Mouse out of the water and threw it in the garbage. She could have thrown it in garbage which probably was in the back or out of the area but no; they decided to chuck it in the garbage in the pool area. The Smell was awful. Since no managers were available and not once did the three of us got hey I'm sorry or we apologize. All she said were we will be ok and nothing to be worried about that the chlorine would take care of all the germs.

We will have to shock the pool and pool will be closed and we can go use the pool next door. (Adjacent hotel). OMG we are freaking out about what we just got in us it's not about the pool lady! Does chlorine kill rabies? I mean that mouse was such a bad shape I'm sure it leaked bodily fluid and what about the hair? I mean that's what grosses me out the most. We probably drank the hair since it was a bald mouse. I mean how many bald mice you see. So to make a long story short. We never got an apology and I think they are lying about it would kill everything. I haven't got tested yet but it's been 2 weeks and I have been having bad headaches for the past 3 days. Anyhow, just bad service and horrible looking mouse that's been in the pool for awhile I'm sure.

This letter is to complain about the poor customer service and questionable business practices from the Marriott Residence Inn in West Springfield, MA. I am a government employee working on a six-month detail in the Western Massachusetts area. I originally checked into a Marriott Residence Inn located in Windsor, CT. At the Windsor, CT location, I entered into a formal contract with the hotel where they would charge the government per diem rate for the room and fully accept that this rate is decreased by two thirds after the first thirty day ends (AIMS, FMM 07.16.04). This was in 05/09/2010.

On 05/13/2010, I decided that I wanted to move closer to work and therefore inquired with the Marriott Residence Inn in West Springfield, MA on the feasibility of switching facilities. Speaking directly with Mary at the Marriott Residence Inn in West Springfield, Ma I was assured that my contract with the Windsor, CT location would be honored. I relocated to the Marriott Residence Inn in West Springfield, MA on 05/16/2010. On 07/06/2010, I spoke with Mary and she stated that they would not honor the original rates because he/she had never heard of such an arrangement or Government policy. I contacted my Agency's Regional Fiscal branch to obtain documentation that fully explained the rates and travel policy. In the meantime, the Marriott Residence Inn in West Springfield, MA began charging me the higher rates.

I then attempted unsuccessfully to contact the General Manager of the hotel to see if the original contract would be honored. The GM, Tod ***, stated that Mary did not remember any such conversation with me on honoring the Windsor, CT location's contract even though the GM did in fact confirm that such a contract existed at the Residence Inn in Windsor, CT. The GM stated that the best he/she could do for me was to charge a new rate of $89 per night beginning that current date (07/14/2010) with no mention of going back retroactively. This rate is significantly higher than the rate of $58.20 (2/3 rte) that was located in the contract. This is completely unacceptable. I located a competitor in the area and have since checked out of the Marriott Residence Inn in West Springfield, MA after paying off my balance in full.

I expected a much higher level of service from this company and I am quite disappointed. I find the business practices of the management staff at the Marriott Residence Inn in West Springfield, MA to be very suspect and I discourage anyone from frequenting this establishment.

I am the president of my July 2011 Family reunion and I started my search for a hotel in 2009, which clearly was too far in advance. But I was allowed to tour the hotel anyway. I yet returned again, a few weeks ago and I was very impressed on how the hotel was upgraded. I was then ready to get a group rate and start blocking my rooms.

I wanted to send my letters to my family one year in advance and I explained to Neil the essence of situation. It was a terrible process w/ Neil, I was given the run around, and I asked to speak to a manager. He came back on the phone 3 times trying to explain that it was too early and repeating the same thing over and over. I began to get very upset and I told him that I wanted to speak to a manager now!

I finally got his manager, whom promised he would work on getting me a group rate in the next two days and he would have Neil get back to me with it. I told him I "did not" want to deal with Neil. Two days passed and on the 3rd day, the manager called me and gave me group rate and said he would send me a sales agreement. The contract came from Neil and I shook my head, but I figured I would give Neil another chance. I sent my letters out to my family members this past Monday 7/26/10. I am very upset on the lack of customer service I have received and I have not even stayed at the hotel yet. What can be done to rectify this situation?

I made a reservation for this hotel for a busy crazy weekend called Hoopfest. I never received a confirmation and never saw a charge on my credit card statement. I called the hotel to verify that I actually had a reservation and they told me, yes. I was chatting with their reservation agent and said that I really did not need the room but it was a "pre-pay" kinda special that I could not cancel. She (the Marriott worker) assured me that I could cancel the room and I would not have to pay for it or anything. I even verified with her that she was 100% sure. She said, "Yes." I cancelled the room and then the next month had the full charge on my credit card statement! I called back and said that okay then I want a room back. They told me that they were full and I was out of luck.

I have filed a complaint with the Better Business and then was completely harnessed by their worker named Anthony. He called me and actually screamed at me, called me stupid and laughed at me. Dealing with them has been a nightmare! I will never stay at another hotel owned by the Marriott, ever! They are rude and have no idea what the word 'customer service' means.

Their worked assured me I could cancel the room or I would have never cancelled the room. Then they refused to stand by what they quoted me. Marriott left a bad taste in my mouth! Just saying, stay anywhere else!

While staying there last weekend, we had several problems with the parking. There was no choice for parking other than valet. However, it took over 20 minutes each time to get your vehicle from valet. On top of all of this, the valet was not free. There was a charge for valet. I complained to the valet and the front desk. They removed the charges. But this didn't change the fact that we had to wait a ridiculous amount of time to get our vehicle. We were late to an appointment due to this delay. I will never use this hotel again.

Back in March, our family traveled to Florida on business. We arrived at the Marriott Courtyard, Aventura, Florida, late on the night of the 19th. We checked into two rooms--one for my husband and I, and one for our two adult children. On the 20th, my daughter complained that her ankles were a little swollen and she had red blotches on her legs. I purchased some cortisone cream and had her use it on her legs, which helped.

We again arrived back at the Marriott Courtyard, Aventura, Florida, on the night of the 20th. My 22-year old daughter woke in the middle of the night to something crawling in her bed--she was covered in ants! She ran out of the room, down the hall to our room and banged on the door. She had ants in her hair (she has long hair) and in her pajamas. We called down to the front desk and were told that there were no other rooms available, that they would have an exterminator come up and take care of the ants in the morning!

Meanwhile, our two children spent the rest of the night in our room (thankfully, we had two beds). Upon checkout on the 21st, we woke up to find the rooms already charged to my credit card. I called a second time down to the front desk for the hotel manager. He was not in and the assistant manager was in a meeting (on a Sunday morning). I tried to work out a discount or credit to my bill prior to my departure, but was informed that I would have to speak to one of the managers.

Later that morning, when I finally reached the hotel manager, I was told that I would not be receiving a credit for the ant-infested hotel room. Yes, there were ants in the room, and yes, they did spray but I was told they were sugar ants and no one is allergic to sugar ants. In essence, the manager told me I was lying. Meanwhile, we had a dilemma--we were working a large event at Dolphin Stadium, Jazz in The Gardens and my son needed to take our daughter home. Her legs and other parts of her body had red marks, her ankles were swollen and she had a fever. They left and drove 14 hours back to North Carolina. Meanwhile, we had to find, hire and pay for two additional people to work on the last day of the event.

To date, we have not received a refund. We were told that we have to prove that Emily had a reaction to the ants in the hotel room. My husband and I felt that waking to a bed full of ants crawling on her body was stressful enough. We have been Marriott Club members since 1999, Silver Elite members since 2004. Our daughter was very traumatized over this experience.

According to the hotel manager, "There was no way that we are refunding you anything for your room. We have never heard of anyone experiencing an allergic reaction to ants--bugs in the hotel rooms are no big deal in Florida--you should expect to find them there, after all, it is Florida. No, we cannot provide you with another room. It is the height of tourist season and we have no other rooms. You are simply trying to get out of paying for your rooms. At the end of the day, our books have to balance."

Here's my take: I will report this to the Florida Environmental Health Department. I will report this to any and all sites on the Internet. I will report this to Marriott Corporate (not that they have offered to do anything either). We will never stay at a Marriott hotel ever again. We have been visiting Florida for most of our lives and never experienced bugs in a hotel room.

Do not stay at the Marriott Courtyard, Aventura, FL! All they want is your money--forget about cleanliness and courtesy because that is not their focus. Their bottom line is, it doesn't matter what might happen to you! This has been a nightmare for our daughter--a scene right out of a horror movie. By the way, our hotel bill for 2 nights was $921.70. We were only asking for a refund of $191.00.

SFC with the US Army for the last 19 years. On May 2010, I and my family decided to take a little vacation in Dallas. We decided to go to the Marriott Quorum hotel in Addison, which because of our past experience as a family and also as a Contract Review Officer for the Army in which hotel we had a family readiness program convention with all the family members of soldiers who are deployed in Afghanistan.

We checked in on May 27th by being guest of a current Marriott Employee, who faxed the required documentation to the lobby counter. We requested that a refrigerator and microwave be sent to our room ASAP due to our baby. It took about 5 hours and multiple calls to finally get what was promised. One of the Managers on Duty so understood that she even gave us a complementary breakfast for my entire family.

Around midnight of May 29th the invoice/bill was sent underneath our door. My wife did open the bill and noticed that there were phone calls charged that were not made by us. At that moment my wife called the front desk to dispute the charges. Billy **, Manager on Duty after arguing with my wife over two phone calls worth less that $2 dollars did accused me and my wife of taking advantage of the hotel by asking for free stuff, free meals, calling the front desk to place false complaints. Mr. ** also had the audacity of calling our friend's supervisor to tell him that we were an inconvenience to the Addison hotel.

I went to bed humiliated, ashamed and disgusted by the way that we were identify and targeted. Few hours later I woke up with my heart racing. Around 0600 we called the front desk to request an EMT to check my heart. EMTs from the Addison Fire Department came in to our room at which time an EKG was performed proving Atrial Fribulation. I was rushed to the Baylor Plano Heart Hospital at which time I was placed in ICU. When I called my wife from ICU, she told me that she felt helpless by not knowing anyone in Dallas, by also having to care of our three girls, age range from 12 to 1 year old and not knowing the area.

I asked if the hotel provided any assistant to mitigate the suffering. Her answer was no, no one called from the hotel to render any assistant while I was in ICU. As a matter of fact the day time manager did acknowledge to my wife that the fact that Mr. Billy ** called our sponsor's friend's supervisor to complaint against us was inappropriate at which time she did apologized for it.

Because of not having anyone in Dallas to care for my wife and three girls, she was forced to extend her stay for one more night with almost no money to pay for just because she did not know anything about Dallas neither the hotel provided any help. I was given anxiety medication while in ICU just to cope with my family situation at the Marriott. The following day, May 30th, I was discharged from the Hospital at which time a friend came in all the way from Austin just to pick me up to go back to the hotel to check out. When I crossed that lobby I felt humiliated and ashamed by the way we were mistreated and humiliated. May be the fact that we are Hispanics may have been a factor, but we are all US Citizens by birth and army career with 19 years of service.

Today my wife called the hotel again to gather some names in order to get all the information for a legal review by the Texas Bar Association. Linn, the Manager on Duty was amazed with all the things that happened through the process. I have been on convalescent leave since the day that I left the hotel on May 30th until tomorrow when I am having a heart ablation to see what kind of damage was caused by the incident in May. I have been under blood thinner ever since and facing a possible medical discharge by the Army.

While on the phone with Linn, I was transferred to Mr. R. from the Lost Prevention Department to make an official report. The way that Mr. R. talked to me and my wife was the way that a criminal investigator talks to a suspect/subject. She was arrogant, mean, challenging and rude to a point when he told me that he did not have time for me. That is the kind of typical behavior and customer service expected by the Marriott Quorum Addison hotel employees. We were treated less than nothing and we will seek a legal way to fix it.

I stayed with my family (wife, son 3 years old and daughter 1 year old) in the New York Midtown East Courtyard by Marriott for two nights from June 3rd and 4th. When we were unpacking our bags my son came up to me and showed me a round candy that he found near the bed where he was playing. I quickly took it off him an put it in the trash. My daughter puts everything in her mouth so we need to be extra careful. A few minutes later I found a flattened penny on the floor, which was also dangerous for my daughter. And then I found a hair clip which was on the floor. This was also dangerous. I couldn't believe they did nit clean the room. I did not mention this to the hotel at that time because we had a schedule to be somewhere. We came back late that night and went to bed.

Still, after 4 hours of trying to wash and dry my clothes, they were still wet and the flint box was not working so flint went through all my clothes. We had to wear dirty clothes for the final day.

I waited for a week or so before I contacted Marriott. Now they are just pushing me between departments (complaints and customer services) and trying to change the facts of the problem. They also told me that they spoke with the room cleaner 2 weeks after the incident and said that the floor was clean and no items were left on the floor. I cant believe they are lying! I spoken with them on the phone for so many hours now.

so i asked why were we getting put out and she said i affended her and her house keeper. they both were hispanic but i know there is freedom of speech in the amendment. so i feel me and my family was discrimenated against and every time ive been to atlanta ive stayed there. i had to go get a room at the twelve they gave me and my family free rooms the rest of that weekend. i had a talk with my lawyer and he said i should talk to some one from cooperate first to see what action youll will take. causes my family to be depressed discrimanated against singled out and i lived in america. all my life work hard for my family to have my money taken and put out with all my kids with me was totally wrong

I began to stay at the Courtyard in Gainesville, FL on June 4, 2010. Arriving at 11PM, and having work still to do, I attempted to use the internet. After an hour of non ability to use their internet (the ISP said that I had to deal with the slower than dial up), I needed to find another location for the night that allowed me adequate use of internet. When requesting a non-payment due to unable to use their services, I was denied. Demanding that further action be taken by notifying management, I was ridiculed by hand in the face actions, my mother made fun of (she was not present) and the racial slurs said to me. This was all done by the hotel night desk clerk.

On 2 occasions within 20 seconds, she called me a "stupid cracker". Yes, I am Caucasian and she was African/American. This was completely shocking to me. I called AMEX to immediately dispute the charge. I talked to the manager the next morning and explained everything that had gone on. Later in the week, I heard back and was told that I was compensate by not being charged for the room that I did not stay in. Hamm, I called customer service again and was again told that was all they were going to do. I then called Mr. Marriots office and was told that was all that was going to be done. I guess when a white person is discriminated against; it is easy to let it go. Having been a rewards member for 10 years, I am through with Marriot! I hope someone learns from this.

A room was reserved for June 16,2010 and was specifically requested for a disabled individual. The management reassured that a room situated in the first floor would be guaranteed because there are no elevators. When we arrived at about 10 p.m. management told us that they had no rooms for the disabled. The room had been reserved with a credit card several days prior to the stay and management was provided with an explanation as to why a room adequate for a disabled person was needed.

Climbing stairs put extreme strain on the individual in carrying luggage several flight of stairs. Individual had just suffered a pulmonary embolism and has been required to not climb stairs. Individual was winded and dizzy with chest pains. The management was rude and with no regard for the needs of the individual needing a room downstairs.

Had notified them we would be using the sofa bed for my son who was traveling with me. He went to bed late and found the sofa bed linens and mattress with urine stains that had not been taken off the bed. When he took out the extra set of sheets he found a blood stain with "crustiness". Absolutely disgusting. We were given a room for him to stay in but were later referred to as "that woman and her son." Front desk clerk couldn't even be bothered to refer to us by our names! Do not recommend staying there.

I had a reservation made for one week at the Marriott Courtyard in Houston I-10. I could not make it to the hotel or call the hotel on Sunday (expected arrival date). When I showed up next morning, they told me that they had cancel my reservation and had no room available. I asked for their "no show" policy as I was not informed when I made the reservation and this is not posted in their website neither. After calling customer service, they told me they do not have this "no show" policy written but that that is Marriott's "internal" policy. I have been left stranded as the reservation was company made (by agency in Spain) and is not possible for me to book another room in another place at this moment.

I prepaid at this hotel for nights of April 5th and 6th. I selected a concierge room, but upon arrival, I was told they couldn't find my room. The clerk seemed very unsure of what she was doing and this went on for approximately 5-10 minutes. I was told that I would have to be placed in an executive classroom (less than what I prepaid for). The clerk then asked another clerk for assistance.

With the other clerk's assistance, my room was located. On April 7th at checkout, I chose to check out very early in the morning (to avoid road traffic). There was no luggage cart and only one desk clerk. I informed her that I was in a concierge room and was checking out. I told her that while I didn't need help loading the luggage, I would like a cart. I was told that there were none. (That was already observed prior to my contact with her). I asked if she could locate one, and her reply was, "I don't know where they are." I kept my composure, went back to my room and had to make several trips with luggage (from top floor to my car).

Upon my return home, I had to file two complaints with Marriott before I was finally contacted by Mr. Scott ** (hotel manager). He informed me that the hotel was in the process of clerk training during my stay and that was the reason for the problems I encountered. It seems that if training were the issue, the clerk on duty during my checkout should have had someone with her. As she didn't, I feel it was not a training issue or else, a lot more training is needed before they are allowed to deal with the public by themselves.

Mr **'s email also offered for me to call him direct and he would personally assist me with a reservation and compensation--a one night stay. I informed him that was a nice offer, but reminded him that "a first impression is a lasting one." The free night stay would be nice, but why would I subject myself to the remote possibility of yet another problem with under-trained staff (overall, it wouldn't be worth it)?

Today, I wrote to Mr. ** and declined his offer. I only hope that Mr. ** takes care of the issues at his hotel. In closing, if my stay encountered two issues, how many other issues are going on there? I'm convinced that mine wasn't the only one. It is obvious that Mr. ** has his hands full.

Marriott violates the law regarding the Americans with Disabilities Act. The property is Residence Inn St. Petersburg Treasure Island. The general manager who is breaking the law is Jeremy R. I travel with a service dog and clearly this property is not well versed in ADA law. I was asked questions concerning my disability that violate federal as well as Florida state law and this was after I cited the law to Mr. R. The real disappointment is the customer care dept. I am shocked in the way that this has been handled or not handled would be a better choice of words. They should not only be ashamed of themselves, they should be sued! My rights were violated and I was humiliated.

In the hotel room there was a chest of drawers under the TV. It gave the impression of being three drawers on the left and three on the right. I opened the middle drawer on the right hand side and this side was a door with drawer fronts. It hit me hard under the eye and caused me to have 5 stitches under my eye. When I asked the receptionist to record this in his accident book, he didn't know what to do and said he would tell the manager when she came in.

No apologies or concern was shown. When I finally got hold of the manager two days later her first response was "can I help you?" in a very off hand manner. I explained the situation which she was already aware of and filled in the accident form. She said "our insurance company will be in touch with you, I don't know when". No apology, no concern shown, just really off-hand. I now have a small scar under my eye.

I was supposed to be there for the weekend. I got there, everyone at the front desk was very pleasant. I got to that nasty room. I took pictures of the mold on the shower curtain. It made me not wanna take a shower and believe me, I didn't. I said I'll stay there just for the night. I pulled back the sheets and it looked like the bed wasn't changed. That was it.

I called downstairs and asked for a manager to come upstairs. When the housekeeping manager came upstairs (Melinda) she acted like this wasn't an issue, and offered me another room. Now why would I wanna stay in this hotel when the bed wasn't changed. I want my money back. I'm still waiting for a refund. I left there as quick as feet could walk. I would never advice anyone to stay in that nasty hotel.

I am so disappointed in the way your hotel operates! Today is my mother's birthday and since she is staying at the Courtyard Marriott in Fort Lauderdale, I thought I would have room service deliver breakfast to her room before she goes to work at 7:30AM. I called the front desk multiple times and they assured me it was on its way. She got it at 7:30 and it was billed to her room! Unbelievable! I will never grace your doors again!

While staying at the Marriott in Des Moines, we were eating in the lounge. My husband was talking to a waiter and another was very rude and told him in front of us to get busy, he had no time for talking. My husband just had questions about the downtown area. My husband then asked to talk to the manager and told her how rude the one waiter was to the other in front of us and her reply was that was none of our business. Well my husband may have been rude right back.

We all went to our friend's room and had some drinks. Nobody was in our room. Our children were with swimming and with friends. My friend and I walked to my room for something and 2 men told us they had complaints of noise from our room and if it did not stop we were going to have to leave. I told them nobody had been in the room most of the night so how could there have been noise from that room. He told us if I did not cooperate we would have to leave. He did not care to listen and then called the police when my husband tried to explain the incident in the lounge. They told us we have 5 minutes to leave or go to jail. I became very upset because the hall was full of people.

As we were leaving, the woman who was the manager of the lounge that evening was standing at the top of the escalators with a smile on her face. I have never been treated so rude before in my life. My 16 year old son even tried very calmly to explain and no one would listen.

I asked and called The Courtyard Marriott in Jensen Beach, Florida on March 17, 2010 to inquire about booking 6 of my relatives in that hotel from Thursday until Saturday. I wanted to use a gift certificate I had for one of the rooms (2 people) that had expired December 31st. The receptionist, Lisa said they do not honor expired gift certificates. I asked to speak to a manager and she put me on hold but nobody answered the phone, so I called back.

I finally spoke to the manager, Ed and explained my request even telling him that my family already had a reservation at another hotel in the area but would consider changing it and stay at his hotel. Ed told me no, he would not honor my certificate and that they give out those certificates with the expectation that the recipient will never be able to use them before they expire! He said that they don't want to spend the $250 value of the certificate. I reminded him that I wanted to bring him 6 guests to his hotel and possibly future business.

I told Ed that I lived in the area and had family, including my parents who live on Hutchinson Island very close to his hotel. We often have guests come into town that look to stay in a hotel. Ed just said that it was too bad and that he also lived in town and was sure we would cross paths again. Ed was extremely rude to me and unaccommodating. I hung up very angry with Ed who represented the Marriott as their manager, not because he wouldn't honor my gift certificate, but how rude he was to me. I felt he should have encouraged my family to stay at his hotel even if it was by offering a discount for the rooms.

I will not recommend the Courtyard Marriott. As a matter of fact, I will tell everyone I know how rude and unaccommodating they are!

I informed them that I needed to stay until Saturday the 13th because the Marriott was booked. I paid for four days up front. The next day, I tried to pay for the other two days but they refused. I went back to talk to the head manager and he was rude. My father is terminally ill and moving him takes time. I called over to the Marriott and they were kind enough to let me in a day early. If they didn't do that, I would have been on the street with my sick father. When I was leaving, I got no help from the staff and they turned off the key card three times while we were moving our belongings out the room. We had to carry my father all around the building to get to the car. I will never stay there again and someone needs to teach them people skills and human kindness. It made my father upset to the point his breathing was getting bad and made us leave without notice. They were not kind at all to the elderly and to people with service dogs. It turned are day upside down. There was no reason for the actions that were taken.

After reading some of thei] other customer complaints, mine seems somewhat minor. I thought Marriott meant quality and comfort, but our recent stay proved otherwise. We stayed at Town Place Suites in Scottsdale, Arizona and it was not comfortable, relaxing or pleasant. It was an old hotel. The carpeting was new, but that was all. The linens were worn out and thin. We have never stayed in a hotel where they did not change the sheets nor clean the tub, sink or toilet. They do not vacuum either, all they do is make the bed with the same worn out wrinkly sheets and supply new worn out thin towels.

We asked the first night that our room be cleaned by 10AM the next day. We had to wake up at 4AM and show our dogs at 8AM. After showing, we like to return to our room to rest and feed and walk the dogs. We stayed four days and we had to wait each day until after the maids' lunch hour for our room to be cleaned. This meant we could not relax or take a nap, since we knew the maid was due to come at any time. This simple request to clean the room before 9 or 10AM was just too much for them. We were charged a $100 pet deposit and our dogs did absolutely no damage. We pick up after them in the yard and had to dodge messes that other guests left in the yard. We found out the La Quinta next door does not charge a pet fee.

We have always felt Marriott was a step above a lot of hotels, but cannot believe you put your name on this hotel. The mattress was very uncomfortable, the pillows were old and dirty, the linens worn out, the kitchen light taped together and the whole place left us feeling unclean and unrested. We feel the pet deposit unfair. Our room had no damage and it should be refunded if there is no damage. We have never been in a Motel 6, but it has to be better than this Marriott. The facility was not relaxing or comfortable. We could not wait to get home and shower in a clean environment. Marriot's room was old, outdated and left us feeling as though we slept with bedbugs.

The writer is disputing the additional $114.00 cash payment. My friend Cossandra and I had reserved a room for the date March 13, 2010. On the date February 21, 2010, Cossandra and Leticia went into Towne Place Suite to make a cash payment instead of payment coming off Cossandra's card. Leticia gave the cashier $114.00 in cash.

The transaction was also taken off Cossandra's card. The cashier stated she never received cash money. Leticia and Cossandra went in the hotel on the morning of February 25, 2010 to meet with the general manager, Eileen **. He stated there was no cash purchases showing my $114.00. It was stolen from me just like that.

Marriott's customer service definitely leaves a lot to be desired. I never even made it as far as staying with them. My situation ended at the reservations center when I called the Courtyard Marriott in Woodbridge, VA on Jan. 25, 2010 to make a reservation for 1/29-2/1. The reservation specialist was already rude at the beginning of the conversation, but I gave her the benefit of the doubt and continued the call. I asked if they had any current promotions or if they offered military discounts. The specialist promptly told me that they only offered government discounts and that I wasn't eligible. I told her that I understood that, but if they offered a special discount to military family members. She even more rudely and curtly said to me "No" and that military dependents are not entitled to discounts.

I explained that I was only asking because many other hotels offer discounts to military and their families and she said "well, that's their business, we don't". She said I don't possess a government ID and that I couldn't use the government discount. I told her that I have a military ID card and she said it doesn't count, it's only a dependent card and nothing more. I proceeded to tell her she was being a bit rude and she told me "that is your opinion" and ended the call. I have never been so offended. I expected more from the Marriott chain and was extremely surprised.

My father has stayed with them many times for business travel and he is the one who recommended them to me. As a military family member, I am truly hurt. I really do not appreciate being treated like a second class citizen. I will not ever recommend or stay at a Marriott hotel. I'll seek somewhere that is military-friendly.

I checked in to the hotel and received a key to my room. When I entered the room I found the room to be dirty and it was located next to the hotels airconditioning unit. I called down to ask for a new room. I went down to pick up new key from receptionist and was chastised by the manager, yelled at in front of other customers for requesting another room and was told that I had 5 minutes to decide whether I was going to stay. I was tired after a long drive in a summer rain storm from Maryland where I work as an emergency room RN and was in town visiting my father who was in the hospital. Needless to say I did not feel like arguing so I accepted the new room which was not much better. I checked out of the room on Sunday, and afetr a few weeks received a bill which showed 2 overseas calls on the bill. After contacting Mariott Corporation and the hotel (who could not tell me where the calls were made to and what date and time they were made) I contacted Chase credit corporation who stopped payment on the bill. The hotel said they could not find the dates the calls were made and their surveillance cameras did not show anyone enetering my room (I wonder who made the beds each day), they removed the charges but refused to apologize for my inconvenience, nor did they offer any compensation from Mariott nor the Fairfield Inn.

At approximately 2:35am on the morning of January 0, 2007, an intruder entered my room on the concierge floor of the Marriott Schaumburg as I was sleeping and stole my purse. He left the door open and I came face to face with him as he apparently attempted to return the purse to the room after having removed my debit card, money and wedding and engagement rings which I had out in the purse prior to going to sleep. The police were called and the hotel staff was notified.

I had been a guest at that hotel every week for the past year. No one from the hotel contacted me - I had to contact them. The manager actually accused me of letting the intruder into my room!!! I called the Marriott Corp offices and wrote Bill Marriott a letter - almost two years later have not heard a word back! Marriott "prides" itself on customer service - but that is apparently only when they can do easy things to make people happy. When the problem is big or serious, Bill Marriott sticks his head in the sand. I will never stay at another Marriott branded hotel and I tell everyone I know about this service I received

My debit card was stolen, but I was able to cancel without any issue. $20 of cash was stolen. My wedding and engagement rings, valued at approx $40,000 were stolen and never recovered. I have been emotionally traumatized - I still travel every week and have since the day this happened. I cannot sleep in a hotel room without the tv on, the door barracaded and a portable alarm under the door. I do not sleep through the night unless I am at home with my husband next to me.

We have filed NUMEROUS complaints with the Hotel and MVCI. Michael O contacted me on 7/23/09. He said he would call me back the next day with a resolution. Today is 10/1/2009 and i have never heard back from him. If I call he is never available. He has never once returned a phone call.

our room was reserved by my niece who lived in this area, for a day stay for us since we were driving in from NY.As

soon as we arrived on 9/5,I informed the front desk lady not to charge my american express card until I had spoken

to them in the morning since I wanted to make sure if my niece was paying as prior planned.The lady told me that

they just need to hold the room in my card w/o charging until they cleared it w/ me in the morning.T o my surprise

the day after,this gentleman at the front desk got SO ARROGANT W/ A SQUIMISH and INSULTING SMILE,when I asked why

the bill was completed w/o informing me first.I had my AARP and AAA CARDS to use to get my nec. discount if I had to

pay.I had requested to speak to the supervisor on duty,and his remark was."we have no supervisor or an in charge

person this holiday w/e".I have never seen such a reputable hotel would have no supervisory staff on w/ends.I am a

supervisor at a hospital in NY,and it behooves such an instition like yours to have someone to direct your patron's

complaints on the spot.Such a hostile remark,"we have no supervisor to talk to you",and you will have just to pay

this amount!!"

What a COLD remark from a front desk clerk where,in fact,he should have been very personable and

customer service-oriented,isn't it?If he had spoken in a polite and respectable way,things would have been

different.Your customers don't need any unnessary aggravation in terms of delivery,tone,and body language when your

personnel speaks.ALL customers regardless of cultural differences have to be served in an equal and respectable

way.It is truly a shame,because my family ALWAYS stayed in all Marriott Hotel establishments everytime we

vacation.THIS IS THE FIRST TIME,we had such an undesirable event since this was discussed openly too in your front

desk in front of other people.He was by himself behind that desk.FYI,the housekeeper who was in the corridor told us

later on ,that there was a supervisor there that day.So,why did this man lie to us?I had a family emergency the past

2 weeks,that is why it was only now that I got the chance to email you.I would be expecting a response from your

office regarding this incident.The clerk when we checked in shld have informed me if my request was not possible the

next day.

Im writing to express my disappointment in a lack of empathy shown by your hotel General Manager Ms. Megan H at the Courtyard Marriott in Saratoga, NY on the dates of August 24th and 25th, 2009.

I had planned a very important getaway there for my wife and I. It was the one year anniversary of her diagnosis of triple negative breast cancer. Triple negative is a very aggressive form of the disease with a high risk of recurrence. 2008 was a terrible year for our family. Jaqcui went through months of brutal chemotherapy, surgery and radiation; and I spent much of the time doing the best I could to care for her and our three daughters Adriana - 6, Mia - 4, and Victoria - 2. I cried a lot, terrified of how I would care for these three beautiful little girls if we lost mom.

I bought the tickets and booked the hotel on the same day, June 11th. I called worldstrides and requested the vouchers and they mailed them out. When they arrived, I read the instructions and realized that they required that I would need to book the room through Marriott rewards. Since I had already had reserved the room, I called the Courtyard Marriot in Saratoga and asked if I needed to do anything with my room to use the FLEX award vouchers. In what amounted to a 30 second conversation, the woman who answered the phone (I did not think to ask for a name) assured me that it would be no problem, and that I should just bring the vouchers in upon arrival.
Perfect I thought, what a wonderful way to surprise my wife. My in-laws agreed to watch the girls, and things seemed great.

August rolled around and we were excited. Jac was feeling stronger and we set off for the first time alone together in over a year. After our 5 hour drive from Buffalo, we arrived in Saratoga. I presented the vouchers to Jason at the front desk, and asked him if everything was alright. He said yes. A message was waiting for me in my room saying that there was a problem with the vouchers. I felt sick to my stomach. Medical bills had crippled our family. Jacqui insisted on trying to find some sort of solution and called Ms. H at the front desk. Basically we were informed that a room that we were led to believe was covered, would now cost us $700. We were told we should have known, and that it was racing season. Ive never been to Saratoga before in my life, and Ive never seen a horse race. We were being made to feel that we were somehow trying to cheat the Marriott out of money. We went to the concert that night, but to be honest, we both felt like crying.

The next day, we spoke with Sandy at the front desk before checkout, and she was wonderful. She took our vouchers and phone number and said she would do her best to get the situation resolved. We felt better. On our way home, just outside of Syracuse however, our phone rang and she informed us that there was nothing that could be done. We looked at each other, both sick to our stomachs. The conversation then turned to how we could possibly afford back-to- school clothes for Adriana & Mia.

This morning I went to the library and checked my credit card statement online. My card was charged $700.

Booked a 7 night stay, when checking time came@4pm. arrived at noon. Zac @ the front desk claimed I needed to put a 700.00 hold on my card for any damages caused to the room as well as incedentals.I was shocked @ the amount #1, #2 did I look Like a savage a risk. he was rude and arrogant then reduced it to 200.00. There was no housekeeping Service. I cleaned my own tub and trash. had to request it 3x. My room had roaches. We had ripped blankets. Our air conditioner was falling apart., pieces on the floor literally.

complained to the front desk ms. perez was sympathetic but not helpful. this was my family's vacation including my cousins Birthday present from me, I was embarrassed, disgusted and very dissappointed. not once were we asked anything regarding our stay or anything they could do to better our stay. My experience in this so called 4 Star Hotel was nightmare. My family felt so uncomfortable, and no one cares to visit St. Thomas anytime soon including the Marriott there.

I was sexually assaulted and my daughter sexually harassed at the BEIJING COURTYARD BY MARRIOTT on July 31, 2009. This occurred at the spa operated in cooperation with the Marriott, down the hall from the hotel.

Only low-level employees have spoken to me, it took 3 days to file a complaint. They will not give me a phone number or office for legal complaints. They have blamed me for not going to the Chinese police. No one spoke English at this hotel, and I tried to get out as quickly as possible. I am presently trying to find out what my next step is. I am a long time platinum member and cannot believe they have yet to ask me if I am ok, and what I need.

I made an online reservation @ www.marriott.com, as I have done many times before. However this time, I decided I no longer needed the reservation, so I went onto the website, canceled my reservation, received my confirmation number and assumed my credit card would be credited, however that never happened.

I contacted customer service per their website and was told the issue would be invested. Days later, I got a email from the manager saying, my reservation could not be canceled because I had booked it at an advance rate and there would be no refunds. I tried explaining to her if the reservation could not be canceled why was I able to cancel it and get a confirmation number? Better yet, why wasn't I contacted and told my reservation could not be canceled, that way I could have at least stayed for my two nights. No resolution.

I contacted my credit card company, disputed the charges, only to have the charges reappear two months later and told by my credit card company there was nothing more they could do.

Still unsatisfied, I contacted the BBB and after weeks of disputing with Courtyard, the BBB ruled in their favor stating, "the company attempted to resolve the issue". There was no resolve, no apology, no attempt to issue a refund, nothing. I was told yet again, I would not receive a refund. Basically, I was bullied into paying 212.62 for nothing, no product or service was received. I don't know anybody who would be happy for paying their hard, earned money for nothing in return.

I made an online reservation @ www.marriott.com, as I have done many times before. However this time, I decided I no longer needed the reservation, so I went onto the website, canceled my reservation, received my confirmation number and assumed my credit card would be credited, however that never happened.

I contacted customer service per their website and was told the issue would be invested. Days later, I got a email from the manager saying, my reservation could not be canceled because I had booked it at an advance rate and there would be no refunds. I tried explaining to her if the reservation could not be canceled why was I able to cancel it and get a confirmation number? Better yet, why wasn't I contacted and told my reservation could not be canceled, that way I could have at least stayed for my two nights. No resolution.

I contacted my credit card company, disputed the charges, only to have the charges reappear two months later and told by my credit card company there was nothing more they could do.

Still unsatisfied, I contacted the BBB and after weeks of disputing with Courtyard, the BBB ruled in their favor stating, "the company attempted to resolve the issue". There was no resolve, no apology, no attempt to issue a refund, nothing. I was told yet again, I would not receive a refund. Basically, I was bullied into paying 212.62 for nothing, no product or service was received. I don't know anybody who would be happy for paying their hard, earned money for nothing in return.

dirty sheets in most all places toasters toast one side and ONLY ONE toaster at hotels You need 2 toasters that work The entire place has gone downhill . Hotels need up dates . We were shocked at dirty/stained sheets The last room was a no smoking but someone sure smoked cigars in that room

The writer is disputing the additional room charge and applicable fees of $83.00 for the following reasons:

July 6, 2009 The writer collected Mr. C to travel to Fort Lauderdale/Hollywood International Airport to embark on his 6:30 a.m. flight to JFK, New York, see copy of the ticket attached.

July 8, 2009 The writer discovered the discrepancy on HSBCs credit card. She immediately called and spoke with Nicole, Courtyard Marriott, who informed the writer that the manager of the hotel was not available. Nicole informed the writer that Brenda, the manager, will be in the office the following morning.

In the meantime, the writer called HSBC and spoke with Trisha, Billing Dispute Department, who kindly informed the writer that the amount in question was not yet posted to the account; thus, she informed the writer of the procedures involved to dispute the charge in question.

July 9, 2009 Spoke with Brenda, hotel manager, who alleged to the writer that Mr. C checked out of the hotel after 11:00 a.m., adamantly claimed that he left a note stating that he will return, and that he left a pair of shoes in the room and for that reason, was billed an extra night.

July 23, 2009 The writer spoke with Carla regarding the subject matter who provided the writer with the contact information to forward the disputed charge.

The writer has been extensively travelling away on business and leisure staying at various hotels around the country. Recognized that the hotel chains standard check-in/check-out policies have been consistently been after 11:00 a.m. Usually, upon the patron(s) request for an additional stay, the hotel staff, based from my experience, initiates asking permission as to whether they could process the guests same major credit card or use another for additional room night(s) based upon the hotels availability. One finds it hard to believe that a mere note or items left behind in the room indicates the guests intent to stay an extra night and impose a charge which is believed to be an excuse which is totally unacceptable.

This letter concerns an incident that transpired during my stay at the Fairfield Inn and Suites in Killeen, Texas between June 14, 2009 and June 27, 2009. As I recall, this specific incident transpired on the 23nd of June 2009. I returned to my room (325) around 4:30 pm after work where I discovered a toilet cleaning brush with visible ***** hair on it resting on top of my toothbrush on the bathroom sink counter.

Appalled, I called the front desk and informed the clerk of what I had found. She replied that it was indeed gross but she was the only person in the office and could not come up and get it. She then asked me if I would bring it down to the front desk for her noting that I could take my time. I said I thought it was ridiculous that a guest would be asked to do this but at my attempt to be reasonable and not wanting the brush on my sink, I brought it down.

When I arrived at the front desk the clerk informed me that she could have actually come up and got it but it was really the only break she had had all day. When I saw her she was reading a news stand novel. I put the brush on the counter and walked away. I returned to my room where I immediately called customer service and informed customer service of the incident. I was told that the General Manager would contact me if not immediately, certainly first thing in the morning.

The next day I received no call. I called customer service again at 12:00 pm and said that I had not been contacted yet and explained my story again. I was contacted by the assistant manager shortly after that conversation and told him the story. He was apologetic but explained to me that the clerk needed a break and that is why she had not come up to get the brush. He then told me that he would conduct an internal investigation. He contacted me the next day and said he was prepared to offer me a gift certificate to Wallmart or something else for $30. Given the events that transpired I told him I was insulted and hung up the phone.

I contacted customer service again and was encouraged when speaking with the agent as she clearly understood how sensitive of an issue this was. At this point the General Manager S. Trainum had still not contacted me and no one had been up to my room to clean my bathroom sink some 18 hours later! The General Manager finally contacted me and was apologetic yet continued to offer excuses for the desk clerk.

After some discussion he asked how he could fix the situation. I was trying to be reasonable but the customer service following the incident was so poor it was getting beyond reason. He asked if I was a Marriott rewards member and I said no. He said he could set me up as one and offered 100,000 points plus the points earned from my two week stay and said he would try to get me platinum membership. I agreed to that and asked what guarantee I would have that this wouldn't happen again. He said his director of housekeeping would personally clean my room and he would inspect it daily. I said that would be acceptable.

I returned to my room to find it had finally been cleaned and a gift basket with a few snacks and two bottles of water along with two notes, one from the general manager and one from what appeared to be the head of housekeeping. This I believe happened on the 25th. I'm not sure who cleaned my room after that but the general manager did not personally inspect my room for the remainder of my stay as per our verbal agreement.

Today, the 1st of July, I contacted customer service again after viewing my Marriott rewards account to find I had received a platinum membership but only 9,100 points were accounted for, 100,000 short of the 109,100 we had agreed on. Customer service called the general manager who in turn called me and said that he had offered me 20,000 points and that was the best he could do.

The bottom line is; a ***** hair covered toilet brush was left on my tooth brush. I, the guest was asked to bring it down the front desk. My bathroom was not cleaned following this incident for 18 hours. I was told by the general manager that he would personally inspect my room daily, that didn't happen. I was told I would be given 100,000 points plus the points earned from my two week stay. I was only given the points for my two week stay.

I have talked with management at my company who are not pleased of these events as my company gets a government rate due to the annual number of rooms booked. In speaking with many of my associates they consider me lucky that the toilet brush was left there because if it had been removed I would still be brushing my teeth with that tooth brush. This posed serious health risks to me and my family. This is a serious incident and I have been given the run-around by the hotel staff.

I was billed wrongly. I received in my bank account that an additional $201 was charged by the hotel. I was never provided the details of the bill. I was not given the key to the mini bar provided in the room and now they are saying that I have used the mini bar and that is what the charge is. Excessive billing of $201 resulted in my account going to the negative since I have used a debit card.

We flew all night to Amsterdam with the understanding that we were going to have early check-in to our room at the Marriott in Amsterdam. When we got there (and we are still waiting here) we were told that it was only a request and that we might have to wait until 3:00 pm to get our room. I told the desk agents that we were tired and wanted to go to bed. Instead we were told that there were no rooms available. Notwithtanding, air crew were coming in and getting their rooms.

After telling them that we would not be staying at this awful tourist-unfriendly hotel, they then informed us that we would still be charged for the room. Don't stay at this hotel unless you want to be treated poorly.

On 02/20/09 I booked one night at the Providence Marriott in RI for 09/27/09. We decided to fly in one day earlier so I separately booked for 09/26. One month later the rate for the 26th dropped so I cancelled that night on their website and rebooked at the lower rate. My instincts told me to call the Marriott directly to check our reservations. Lo and behold instead of just cancelling the 26th, they cancelled both nights. Hotels.com still showed our reservations, yet the Marriott did not.

I spoke with a 'Freddie', a 'Louis' and a "Sadie'. Even though it was irritating to be on hold numerous times, they were at least cordial and trying to locate our reservations. Because Sadie had supposedly confirmed our booking with the Marriott, I thought it was a done deal. I was wrong. I just called the Marriott and they still have one night instead of two. I called Hotels.com and spoke with 'Calvin'. He said that Hotels.com shows we do have two nights booked even though the Marriott showed only one. Would not let me explain that it didn't match Marriott's reservation and kept cutting me off. He kept interrupting and giving the excuse that his headset wasn't working right and the conversation was cutting in and out. I knew then that this was not a good sign and told him to cancel both nights.

What irked me the most was that he didn't seem to mind and did not attempt to work through the situation. He had the "why should I care" attitude which sent me to book with Travelocity where we now have 2 nights at a 4 star hotel for only $13 more. I will never book with them EVER again and will certainly pass the msg on to friends and family. And traveler's beware: they have satellite agencies all over the country and you will always talk to someone different each time should you have to call. They don't speak very good english and, yes, their phone connection needs to be brought into the new century. Suppose to receive a credit for both nights within 72 hrs. Hope and pray I don't have to call them again.

My husband and I checked into the Fairfield Inn Toledo North in Toledo, OH on Saturday, May 23, 2009 (for one night). The room we stayed in was paid for with Marriot Rewards points. Upon check-in, we gave the front desk staff a $100 cash deposit to be returned to us upon check-out (It was returned). On Monday, May 25 (Memorial Day), I just happened to check my bank account and found that there was a $40 hold for the Toledo North Hotel.

I quickly called the hotel and spoke to Jay, a front desk associate. He told me that he was not sure how/where the $40 charge came from. I then asked him for the hotel manager contact info. Jay gave it to me and told me that the manager would be in on Tuesday around 11:00. I also contacted the customer care department of the corporate office to file a complaint about the "unknown" charge.

Around 9 a.m. on Tuesday, May 26, I begin calling the bank, customer care, and the hotel to try and resolve the issue. I spent a total of about 4 to 5 hours on the phone, majority of which was long distance calls. After finally speaking to the hotel manager, I talked back with my bank and found that it would still take up to 48 hours for the charge to be removed.

I called back to the Customer Care department and asked to be further compensated for my inconvenience. I was transferred to a Guest Services Manager, who after becoming "condescending and defensive" toward me-said that she would give me 5,000 points for "goodwill." I then asked her to give me the number for the Office of the President of Marriott Hotels. I spoke to a "Sara Terkelsen" who abruptly told me that she didn't work as a "go-between" person but was speaking FOR THE PRESIDENT....Ms. Terkelsen then questioned why I would stay on the phone so long "just for $40?

I was stunned and humilitated that anyone would make me feel bad for trying to retrieve money back that was unlawfully taken from my account. Ms. Terkelsen went on to further humiliate me by asking if my account was overdrawn and that they could possibly take care of the overdraft fees. At this point, I was emotionally despondent and I asked Ms. Terkelsen for Mr. Marriott's address to forward a letter for her behavior. I quickly hung up after receiving the information. I have a 1500-minute phone plan. I went over my minutes by 97 minutes because of all of the phone calls that had to be made to resolve this issue.

I made reservations for convention for FOE for May 15 &16 2009. I specifically requested room entering atrium and pool area. I am phically handicapped and requested room for easy access to hot tub and pool area. was assured that this would be granted. When I arrived I found I had been given a room at the far end of the first floor hall and to use pool would have had to walk down the hall making it impossible to use pool durring my stay.

Upon unpacking I had a few items that needed to be refridgerated. When the firdge in the room was opened the smell was overpowering and the fridge covered in black furry mold. I contacted the front desk and was told some one would be right down. After waiting an hour I went to the front desk and again reported the problem. I ask that the fridge be replaced. Again I was told some one would be right down. Since this was a convention I was missing events of the convention waiting for the hotel staff to be "right Down". Upon returning to the room I found a maid on hands and knees wiping out the fridge.

I again requested replacement of the unit. I ended up waiting another hour for this to take place. The perrishable food was now bad and had to be disposed of. I returned to the functions of the convention. Later that evening when I returned to the room I went to use the facilities. I found the floor covered in small black ants. I again called the front desk and was told that they would take care of the problem. No one came that night nor did they come the next day.

I atteneded the convention events and returned to the room. Still nothing had been done. Ants were every where they got into my luggage, on my clothes and even into the linens on the bed. Both my daughter and I had several ant bites. Durring my stay nothing was ever done about the ant infestation. I object paying almost $100.00 a night for a room in this condition. While staying in the hotel once again this year,the same as last year, the elevator malfunctioned trapping people inside. Is this the reputation [they] want for hotel?

I called my bank today May the 18th At 4:43 and they said my charge should have been of $128.70. The receipt I got from C. Carter should have been of $128.70 charge. I had to stay at another hotel and their charged has gone through with no problems at all. I had to stay at another hotel because C. Carter said I needed to leave calling security on me. My family was there, they witnessed that all I was doing was asking for an itemined statement as to why the charges. My experience at this hotel has been extremely unpleasant. From asking questions and being mistreated and insulted to being overcharged.

I am writing a report to Consumer Affairs, the Better Business Bureau and SpringHill suites. I'm sure [they] have camaras where [they] can see what really happened. I should've only been charged $128.70, $55.00 per night plus tax for 2 nights only. I have tried speaking to C. Carter but he only insults me and I call the hotel he's supposedly not there.

Although my complaint seems miner compared to head less and car damage, I still feel it necessary to warn travellers of this horridly run hotel. My husband and I arrived to the room and found the freezer was leaking water into the refrigerator and then further onto the floor. Front desk said they would take care of it immediately. A day later we assumed they took care of it (because there was no water in the frig or on the floor) and put food into the refrigerator. Next day we noticed the food was ruined as no one had fixed the problem, just the maid had cleaned up all the water. We noticed the fireplace didn't work. Front desk said they'd send a handyman. They never did. We went to the breakfast buffet and both of us became ill.

Later, I decided to use the wonderful looking large hot tub in our room. Once it was full (which took half an hour) I got in. Then I realized there were clumps of black hair floating everywhere. As you can guess, I do NOT have black hair. I quickly got up and as the tub drained I took a shower. When I got out I noticed there was hair all over the floor too. Disgusting! My husband and I were so fed up that we left quite hurriedly and I left behind a sweatshirt. They did call to say they would ship me the sweatshirt, I just had to call and give details. However after 4 phone calls no one knows where it is or who's in charge of the situation.

I spoke to or left messages with two in housekeeping and I spoke to two front desk clerks and still no one knows what to do. The management of this hotel is incredibly bad. Finally, I told a front desk attendant to just keep the damned thing. No one seems to care about the patrons of this hotel. It seems we're only an annoyance. Please don't ever stay at a Marriott hotel, Residence Inn is bad and Fairfield hotels aren't much better! Loss of food $40.00 Loss of sweatshirt $40.00

My wife and I travelled to Charleston for our anniversary. This hotel charged us for days we did not stay, and management attempted to blame me for not checking out properly, even though I have a receipt showing our departure date and zero balance. The hotel stank, the room was not clean and not physically maintained, and we left the very next morning and went to another hotel instead of staying here the entire four nights. Later (five days after checkout) we found out that Marriott had put a hold on our credit card for the full four nights, plus the original five nights we were planning to stay (but had previously cancelled the first day long before checkin time), as well as charging us for the single night we stayed. This is where our problems really began.

Basically, Marriott held $1250 on our card for a $156 night stay. I understand needing to put a "hold" on your card for a reservation, but adding up NINE total nights over a single five night period is insane -- the original hold ($710) for the five night reservation PLUS another hold ($540) for the final four night reservation. The $710 should have come off immediately when we changed the reservation. Instead it was still on there almost a week later. We keep our credit limit low on purpose, and the card was empty when we started, so Marriott chewed up half of my credit limit the day we arrived for our anniversary vacation, and didn't release it until at least five days after we left!

When I called the hotel the following Monday to resolve the problem I spoke with a Krista R, guest services manager. She quickly informed me that she had received my electronic note from the prior night and had already pushed a credit of $312 on our card to re-imburse us. This made NO sense to me whatsoever (we had "holds" of $710 and $540, but only the $156 actually charged so far) but I asked her repeatedly if this would resolve the problem and was told "Yes".

The next night we find that there is a CHARGE for $312, NOT a credit! I immediately called my credit card company to contest the charge, and then called the hotel to complain to the hotel manager. She called me back shortly afterward and in her explanation attempted to shift ALL of the blame onto me! According to the manager, Krista R checked us out on Wednesday morning, but supposedly I told her that we were staying for an additional two nights, so she left us in the system and charged us for two extra nights! The only problem with that story is that I very clearly told her that morning that we did not like the hotel, and that while we were staying in the area we were not staying in this hotel and would check out immediately. I received a receipt showing a checkout date and time and a balance of zero. According to the hotel manager, the charge was for the "other two nights you stayed", but that a credit was shown in the system and should be shown on our account "by next Monday or so".

Being a computer systems guy, I understand non-integrated backend computer architectures, and our experience with Marriott tells me that they have significant system problems and have not thoroughly tested their systems for scenarios such as this. Either that, or they have a serious competence problem (starting with this guest services manager) that needs to be dealt with immediately, before more people are victimized in this manner.

The fact that Marriott held NINE nights worth of charges for a ONE night stay is infurating. That they then charged us for two extra nights smacks of outright fraud. Given this we we will always wonder if "someone" at this hotel was selling the room under the table and attempted to pass the charge off to us hoping we didn't notice -- we have heard reports of this before, and know people in the hotel industry who have heard of this happening.

We will never do business with Marriott or any of its subsidiaries again.

After getting a note 1 week before my departure date, this is what i wrote after not getting a satisfactory response.

got your note and i do understand there is not a "good time" to do renovation work.

but, just for the record...i never received that letter awaring us of this closure...and even if i did receive it in jan 2009....since i work for the fire dept i have to submit all my vacation request for time off in oct. 2008 for the entire year of 2009.

so it wouldnt of done any good anyway??

like i said before, i am very disappointed and until now, i have always recommended and complimented all marriott properties and was proud to be part of the Ocean Club...until now!

oh well, i guess you cant do anything at your end.....i did look at the "complimentary" activities (you attached) that were offered since the pool closure and noticed that they are almost all kids activities!...this is the first time me and the wife were going by ourselves and not with the kids...for a romantic vacation for first time...so, there again very disappointed.

as you can tell, i am not happy with being a member right now, and like i said before, might be considering putting my membership up for sale.

it would be my recommendation that you put something in the computer that indicates NOT to even ask me about attending any Ocean Club "updates" informational get-togethers during our stay...since my displeasure with the property because of all this...any guests listening to my response will definitely NOT be something you want them to hear!

i have a tendancy to speak my mind and not hold anything back.

i find it hard to believe that a corporation of Marriott's magnatude cant offer me and my wife ANY concessions for this inconvenience.

please reconsider and maybe check with one of your supervisors?

if all you can offer is what you sent me before...you can be sure that i will be advertising my displeasure with the "Ocean Club" and the Marriott family in as many areas of the internet as I can and also with my large network of fellow firefighter's and firefighter union chapters, all over the country.

I am also a union rep for IAFF (international assoc of firefighters) and i happen to know many conventions and meetings occur at Marriott facilities all over the U.S.

To bad for Marriott to get all that bad P.R. for such a silly reason!

With todays economy, and the general public doing less traveling; i thought that hotel and travel companys were trying to bend over backwards to make there vacations a great experience...but i guess not you guys.

thanks for reading and responding,

Brent Vinson

530-409-9798

My family and visited the Maui Ocean Club and checked in on 01/30/09. The first day we got there we were asked if we would like to take a tour of the Vacation Ownership for Marriott and would be given 10,000 Marriott points for doing so. We decided to take the tour and found it well organized. We decided to postpone our decision on buying till a later date and were told by the staff that we would have our 10,000 points for taking the tour transferred into our account in 2 weeks. In 2 weeks I checked our balance and there was no credit from the tour.

I sent a message as I am doing right now, and the response I got was it takes 6 weeks to credit, which was very different from what I was told at the tour...but okay, I can live with that. Now we are well over 6 weeks and there is still no credit. I called the rewards department and they told me to call Vacation Ownership, who then told me that it was the rewards department that needed to deal with this. I really do not care who owns this within Marriott, all I care about is getting the credit.

This has been a very unpleasant experience and has made me think twice about owning Vacation Ownership with Marriott. I did take a tour with Starwood while in Maui too...just to get a comparison and they credited their points to me within 10 days (thats what I call keeping a promise). I am more likely to consider buying from Starwood than Marriott even though I like Marriott resorts better. Customer Service is a huge component in my decision and if this is an example of Marriotts, then no thanks! Please get this fixed ASAP.

Wanted to use points for one free night and had to cancel trip due to not having the points transferred. Very poor customer service and wasted time on the phone going from one department to another without any show of ownership.

I just recently stayed at TownePlace Suites by Marriott Atlanta Northlake. My experience staying at this hotel was totally unexceptable. I am emailing you because I would actually like my money back from this hotel. I spoke with the front desk clerk by the name of Moses R. asking him who was the Manager that is over April W and he stated all I know is her first name is something like Sharon. The staff at the office needs to be educated about who there office personnel is at all times.

The housekeeping people never came to the room to give towels or to clean the room. We had to go and ask for more towels for the room. I also complained about the a/c unit inside the room which was not working. The problems I had was with room number 206. It was really hot and uncomfortable inside that room and as a guess of the marriott hotel I have expected better.

On the morning of 04/15/2009 at 9:15am, I had a chance to speak to April W, General Manager, of the Atlanta Northlake and she stated to me that I didn't have to threaten her over the phone. She made that statement to me when all I said to her was that I want my money back from the room. Please handle these actions with your workers in this line of duty. Thanks,

I want Mr. Bill Marriott, to know that I am a long-time guest and loyal customer of the Marriott hotels. And I am very unhappy and DISSATISFIED with the level of service from the entire team at Renaissance Harbor View in Hong Kong. I have an unresolved issue that I would a resolution to. As a long time Gold member, I expect Marriott to do something for me and take liability for my injury, as it was caused by negligence on the part of the hotel. I checked into the Renaissance Harbor View in WanChai, Hong Kong at 12:10 am on Feb. 8th, for a one week vacation stay.

On early Tuesday Feb 10th morning as I was heading to the fitness center, I slipped on a puddle of milky fluid at the entrance of the fitness center and my knee was injured and bleeding. When the hotel staff came to wash the blood off and clean my injury, they came with an inadequate first aid kit. There was no antiseptic wash in the kit, and no anti-bacterial cream for the fresh wound. They just used some saline water/moisturizer to wash off the blood and put a bandaide on it. I requested for a anti-bacterial cream (Neosporin or any type of antibacterial cream), which they do not have. But they come back to my room 3 hours later, and told me that they cannot find Neosporin cream. But they did give me something else for my wound (but these were not antibacterial creams.)

Then I called the United States customer care department and made an incident report (David Hilgerwho then sent a message to front desk to tell them that if I needed medical assistance I should receive it.) Subsequently, I called the front desk to request to see a doctor to check my wound, and adding to my frustration and pain, the front desk staff did not comprehend Basic English. She asked me if I wanted to check-out of the hotel. I was in pain, and very, very frustrated with everyone because no one seems to understand basic English, this is a reputable 5 star international hotel we are talking about, not some hostel or 2 star hotel. I expect simple assistance and I felt it was inadequate and dissapointing. I then have to call their Director of Guest Services, and tell him I want to get my wound checked by a doctor.

The day of the incident, I already told the Guest Service Manager (A. Beleros) I wanted to see a doctor, but he kept saying to me that its a minor scratch, and asked me to wait until the next day to see if it will be better. On the next day, Feb 12th, I insisted to see the doctor again; then the Director of Guest Services (R. Tang) finally came around 1pm and walked me to the doctors office, but by this time an infection developed already. At the doctor's office, he said that the hotel will take care of the medical bill as a good guesture. But a few hours after the doctor's visit, he called me and requested that I follow up and speak to a 3rd party management office/house keeping company whom he felt should be liable for spilling the milky fluid at the entrance of the fitness center to request for a reimbursement of the medical expenses.

I really question the much talked about Elite/premier service that Marriott brand represent. I can only assume that Marriott's business is so good enough that they do not want or need me as a customer. It seems that this occurs to many other customers when issue arise. My experience with the entire management team at the Renaissance has been quite dissatifying, but no one from the hotel's exectutive team here at their Headquarter (USA)office actually picked up the phone and gave me a call-- as promised by several of their customer care agents since the incident. I hope that someone at Marriott Corporate Office will actually take accountability do something about this and reply to me, as this was a physical injury, on top of the time lost, and inconvience caused.

This is a severe negligence on the part of the hotel's staff, so I expect the someone from Marriott Executive office, if not Mr Marriott himeself, to do something and provide an acceptable resolution to me. Not just send me an email saying that they will not take liability for this accident. This certainly does NOT indicate to me that Marriott is committed to excellence and premium customer care, especially to its loyal and elite (GOLD) customers. I am very frustrated and unhappy with the level of customer service provided by the Marriott staff.

As per my request to Mr. Michael Muller at the Renaissance, I am now making the same request for the reimbursement of all my Marriott reward points back to my account (150,000 point) for the one week stay from Feb 7th to Feb 14th as compensation for my injury which impaired my mobility, caused pain to me, wasted a lot of my time and ruined my entire vacation--with the added frustration of having been harassed by the Director of Guest Services the entire duration after the injury. I am hoping that I can get a simple resolution to this issue and enjoy complimentary week of stay during (with those points in the future during my next visit to Asia.) I would also like to receive a call from an executive at their corporate office here in United States (who speaks adequate English) for an acceptable resolution.

Physical damage that resulted from the hotel's negligence was injury/pain on my knee cap (and I am a marathon runner,) Not only was I not able to run/exercise throughout my vacation, but i also suffered impairted mobility during most of my vacation time. It wasted alot of my vacation time just resting in the hotel, alot of wasted time talking to different parties and the management team, also got harrassed numerous times by Mr. R. Tang.

We stayed at the Marriott in February 2009 for a hockey tournament and our room was filled with ants!! We found ants in the bed and the only thing the general manager said he could do was move us to another room but we were leaving first thing in the morning and had a very early game and both my five year old son and eight year old were sleeping and we did not want to load everything up and move. The general manager removed the room charge for another family with the same problem but we were told they would not do the same for us.

We stay at Marriott hotels for all our hockey tournaments and never had a problem until now. This general manager flat out said we don't do the same for every customer but I think that says alot for how you are valued as a customer. Needless to say it was a disgusting weekend and I cannot believe how unfairly we were treated. We had no food in the room either.

I had bites on my arms so I don't know what kind of ants they were. They were small black ants but they were the biting kind. We did not sleep the entire night.

My husband & I have a Marriott Rewards Visa credit card on which we owe approximately $4,000 with a credit line of $25,000. I have always made payments on time and generally paid a little more than the minimum payment. On January 4, 2009, I made a electronic payment through my B of A 'bill pay' electronic account. Because the bill had not as yet come, I estimated the payment of $80, which Marriott Rewards received & credited to my account on 1/6/09.

Today I went to pay Feb. 2009's bill and found a $39.00 'late fee'; when I called to question them (last month's bill wasn't 'due' until 1/12/09), I was informed that the minimum payment that I should have made was $83.00, so they were charging me a $39.00 'late fee'. I called an spoke with 2 different representatives (including a 'supervisor'), explaining what had happend and my good credit history, and was basically told that the $39.00 late fee could not (would not) be removed.

In fact, the supervisor seemed rather smug in this regard. I am appalled that in this economic climate, where people are having a hard time even meeting their fininacial obligations, that such a callus attitude is adopted by a company of their reputation, toward a good client who has a good credit history, and outraged that a mere $3.00 could result in a 1300% 'late charge'! This reeks of exploitation. I am returning both my husbands & my cards (cut up) to the CC company, and will of course honor our obligation to pay this debt.

I suspect this 'late fee' will be reported to the 3 credit reporting companies, and will adversely affect our credit report.

We arrived at Dulles Airport around 0959 and arranged for transport by SuperShuttle to the Marriott N.W. On arrival at Marriot Hotel, we were told there was no reservation under our name or confirmation#. After trying to get an explanation from about 3 personnel behind the desk, one of them told us that we were booked to a Marriott Baltimore Md. and gave us the phone# to check on this. Upon calling I talked to a "JEFF" Character as he refused to give a last name. He informed me that there was a room booked under our confirmation# until 1800 that day. He informed me that he had no way to tell who made our reservation with them. We would never have even attempted to try to get from Baltimore, Md. to D.C. on the Inauguration Day. "JEFF" WHO DOESN'T USE A LAST NAME told me my only recourse was to cancel by using cancellation#, which I have no idea if this means anything given the situation.

There were no rooms available as you can guess given the circumstances so our only recourse was to return home. My wife has recently had bi-lateral knee surgery, and the extremely poor treatment by the personnel associated with the Marriott, as well as all the walking she was required to do traveling through Tampa and Dulles airport twice in one day with no time to rest has resulted in considerable pain and stress for her. After finding that no shuttle back to Dulles would be available, she found transport with Red-Top Sedan Service D.C. whom we thanked for his dedication to his service in spite of all the chaos going on at the time.

Upon arrival at Dulles Airport, we tried to get a stand by flight to return home. In order to get a seat on the last Southwest flight of the day we had to pay an extra charge of 230.00. This flight left at 1:45 and we were unable to get there before the doors closed due to increased security checks related to my wife's knee implants. We finally had to pay for the last flight available to Tampa, Fl. on United Airlines which would not take the Southwest Airlines tickets resulting in an additional cost of 251.00 per person, plus a $30.00 per person special service fee for booking at airport. Our pain, frustration, inconvenience,and sadness was turning to anger all led on by the MARRIOT NW D.C. in changing our reservation without our knowledge and/or consent and the uncaring, non- customer friendly workers hired by this establishment. After reaching home safely, in spite of this ordeal, I want to know what can be done to seek recourse for all that has taken place because of horrible service .

There service is not upto the standard. Counter service is not reliable at all. They will not explain anything about how they will charge you. I was charged left and right on my card .. and i never received any explanation from them. To my surprise, some of these charges were incurred after i left the hotel. The bill i received from them does n't show them. I luckily discovered them on my online banking statement. The lady manager is very rude at her behavior and she needs to learn some manners. She does lack professionalism. I think she did not instruct other employees in proper way. I think that's the reason why the night employee at the desk failed to answer our questions proplerly. It was a big dissapointment for my family , our vacation was totally ruined here. January 20, 2008 ( Ad, NYC )

We were given a gift visa card by the Marriott Shadow Ridge. The Meta Bank charges more than we charged. Ex:$70.00 is then deducted from the card as $81.46 Customer service is located outside the United States. (India) I was assured the amount would be corrected. This is not true. I feel that gift cards are a fraud. I was assured that I would receive in writing the amount to be credited back to my card but it never happened. I feel that these gift visa gift cards are dealing in bad faith.

I was cheated out of $30.00. Visa gift cards are a rip off. But who do we complain to?

On Dec 26 at 345 pm we were at the pool. There was vomit on the walkway next to the pool, poeple were sitting around this vomit. My daugther accidently stepped in it because she did not see it. No one knew how to handle the vomit or how to care for her foot. Other people stepped in the vomit and then went into the pool. The pool remained opened. After I reported it the vomit was cleaned up for another half an hour. The pool staff was totally not knowledgable on how to deal with bodily fluids.

As I began to retire to bed and pulled back the comforter, there was a red blood-like stain on the bottom sheet of the bedding. I immediately contacted the front desk and spoke with Dolores (no last name given) who informed me she would change my room and was en route with new room keys. Upon her arrival, she asked where the stain was on the bedding. I directed her to the sheet area; she viewed the stain with shock and was aghast with disgust. She immediately apologized for the inconvenience and redirected me to another room. During our transition from one room to the other Dolores was very sympathetic to the risks of blood on bedding and offered to assist in carrying our belongings from one room to another. She informed me the manager would be notified of the incident and assured me resolution of the matter would be immediate upon his arrival the next day. As a courtesy for our inconvenience she offered a late check-out time of 1:00pm.

In consideration of the lateness of the hour and Dolores willingness to rectify the potential exposure to blood borne pathogens, I chose to remain at the hotel until the following day to speak with a manager with the hope of resolving the matter satisfactorily.

The following afternoon at approximately 12 noon I received a telephone call from Hifni A. informing me he was aware of the circumstances and would be available to speak with me regarding the matter during check out.

At the checkout desk, I spoke with Hifni A. regarding the blood stained sheet. He was abrupt, rude and discourteous towards me as well as my guest Ms. R. His curt, abrasive response was merely, I spoke with the manager. He said to give you $10 off your room and thats it?. I was amazed at his lack of concern for my health and well being as well as the potential exposure to blood borne pathogens present in blood. I requested to purchase the blood stained sheet for toxicological analysis. Mr. A. blatantly refused stating, This is my property, you cannot take it?. Mr. A. then walked from behind the front counter with a small white cup which contained approximately two ounces of a red liquid like substance similar to salsa as well as the blood stained sheet. He dipped two of his fingers in the liquid, smeared it over the blood stain and stated, Its salsa, thats it?. I questioned Mr. A.'s as to his contention the blood stain on the made bed was salsa, he was adamant in his contention and reiterated its salsa and not blood.

When I asked Mr. A. regarding the blood-like stains which appeared throughout the carpeted areas he informed me they were cigarette burns from a previous nights guest who smoked in the room.

It was clearly evident Mr. A. was accusing me of lying relative to the blood stain on the bedding. I requested he withhold the credit of $10 towards my credit card, again he refused stating, its in the system?. I requested the name of his supervisor which he wrote on my receipt as Robert V. I also asked for the last name of Dolores the night manager on duty the previous night. He claimed he did not know the employees last name and no other employees were on site to ask as well.

It is my expectation, your corporation will review the circumstances associated with my December 20, 2008 visit and conduct an onsite investigation to determine the nature of the blood stains on the sheet and floor in which I was exposed. Further investigation should be conducted to determine if pathogens are present.

Finally, I have several future reservations on file with various Marriott affiliates which will be cancelled pending the resolution of this investigation. Should your corporation support Mr. A.'s behavior and position in this matter it is my full intent to notify other constituents and business associates of the horrible conditions in which Marriott allows its employees to call guests liars and find blood stained sheets and carpets as an acceptable practice. Should it become necessary, I fully intend to seek legal counsel for an appropriate resolution in this matter.

Courtyard Marriott charged my credit card in the amount of $488.91 on 9/15 for a weekend that I was NOT THERE!!! My account was charged without my permission. I have called and spoke to Cindy and I told her to send me proof that I was at the hotel. This amount remains on my card, and I am arguing the charges with the credit card company. I have been charged all kinds of fees. I want to be reimbursed from the hotel immediately as this issue was taken up in September. I feel that I was taken advantage of and fraud was committed by the hotel.

My husband has been unemployed since Oct 1, 2008. This money has been tied up since 9/23/08. I am being charged all kind of fees from the credit card company, and I told them I will NOT pay a dime of the $488.91 that was charged to my acct. illegally. Thank you.

I have stayed there for two days October 21-23rd. Marriott Fairfield provides an on-site dry cleaners services by recruiting Warren Drycleaners. The dry-cleaners ruined my cloth and did not even dry clean it. It did not smell fresh when i got it back. I talked to the general manager Adele Martin and she took pictures of it and agreed that dry cleaners did a terrible job. She then told me that she would look into it. The next day she was gone and i received a message from Eric stating that this was going to be my problem and that they were not responsible for my stuff. I disagree.

Marriott should ensure best services for their customers. Marriott should investigate what happened. Adele took pictures of my cloth (and so did i). It looks ruined and not done. Hence, Marriott is responsible for employing a service that does not meet customer's expectations. When a customer comes to the restaurant and orders food, a restaurant can not blame their distributor for poor quality food. They take responsibility for the overall customer's experience. Same logic applies with my Marriott stay. Marriott Fairfield Inn employs a Dry cleaning service that did a terrible job on my cloth.

The general manager of Marriott Fairfield in Greensboro agrees that the cloth is not done. That being said, I expect Fairlfield Inn to take responsibility and not charge me for the poor work performed.

Purchase dinner for 2 certificate from the marriott gift department on line, checked for the exclusions and spoke to 2 customers service people to check if it was ok to use at Roy's restaurant. Went to use certificate at restaurant and was denied coverage for the meal,

requested assitance from marriott manager, would not accomodate, called marriott customer service to make sure Roy's restaurant was not excluded, I was told it was not. everyone denied taking the certificate.

115 gift dinner for 2 certificate that I was unable to use.

Entered hotel to check in. One smoke free sign was 90 degrees to the right when entering (out of direct sight when entering sliding doors) and another off to the right from the front desk approximately 30-35 degrees and 4-5 ' away. If one was facing the clerk at the check in area, or clerk was standing in the right position or if one was wearing reading glasses, the 4'x5' would be difficult, if not impossible to see. (have photos) The check in process included NO paperwork, or required signature on anything, much less documentation/notification that this was hotel was smoke free, and most importantly, that there would be a $250 cleaning stolen from my credit/debit card without warning, nor my knnowledge or authorization or compliance.

I went to the room after dusk and the only light was from the TV which I turned on by remote from the bed. I have heard that there is a little card by the phone that mentions the $250 cleaning fee for smoking, but I had no use for the phone, so why would I be expected to see it, or be inclined to read any of the numerous notices on the door or anywhere else since I've only stayed in a smoke free hotel once, and they announced that fact VERBALLY at check in. I'm not a renagade, and if I had known this, I either would not have checked in, or would have made the decision to stay and smoke outside.

The bill I received under the door was the room rate, but two days later, there was a non-descript $250 deduction from my checking account. I called the hotel and was told it was an authorization fee and would take 7-10 business days to come off of my account (still unacceptable. I went on making arrangements for paying future bills based on this, but it never came off, and not until I went back to the hotel, was I informed it was a cleaning fee.

My contention, again, is that one should be notified verbally and/or in writing, and be required to sign or initial (like a renta car) something to make them absolutely aware and liable for this fee, otherwise, I think it's an arbitrary fee without representation and legal support. Under the present clausless system of insufficient, random reminders there is an absolute possibility, if not probability, that they will be missed or necessarily overlooked.

The Marriott Courtyard Fairfield charge me $110 for canceling my reservation within less than 45 minutes after it was booked. I called the Courtyard at 10:30pm, 08/29/08 to book a reservation to stay at the hotel for 08/29 & 08/30. I called back before 11pm, the same evening to inform the hotel I would not need the room. The rep inform me that I would be charged for one night because I did not cancel before 6pm on the 08/29/08. I asked the rep how could I have canceled before 6pm, the reservation was not made until 10:30pm. The rep told me it is the hotel's policy to charge one night when reservations are canceled after 6pm.

I explained to the rep the hotel did not disclose any cancellation fees prior to me booking the reservation. The rep told me that I should have know their policy when I booked. Therefore I would be charged the fee of $110. I asked to speak to a manager, I was transferred to customer care. The customer care rep's attitude was worst than the reservation rep.

The customer care rep responded, you should have known the policy, it is too bad you have never stayed at a hotel. Anyone would know there is a charge if you do not cancel before 6pm. Again,I tried to explain it was impossible to cancel before 6pm if the reservation was not made until 10:30pm. The customer care rep stated those are the rules, your account will be charged. The Marriott Courtyard Fairfield is practicing deceptive business, they did not disclose their cancellation policy prior to booking the reservation. The hotel should not be allowed to charge fees without proper disclosure.

I am a Platinum member and I have been staying in Marriott Hotels for the last one year every week. Somebody called me from Marriott Vacations two weeks back and talked to me about Marriott's Grand Chateau in Las Vegas. I spent nearly one hour with him just because he used the Marriott brand name and he sold me the package and I gave my credit card number thinking that it works exactly like making a hotel reservation in Marriott or Hilton i.e., I was thinking that my credit card will be charged only when I check in. He did not tell me explicitly that my credit card will be charged right away.

Now they (there were two persons who talked to me) claim that they told me that this was prepaid and non-refundable. Even if they had told me, I did not have the same understanding. I was thinking that it worked like booking a reservation in a hotel. I realized that my credit card has been charged for $199.00 and I asked for the refund and they are saying that it is not possible. Now they are saying that two people talked to me and explained everything to me. They are using this tactics to deceive people. I did not have the same understanding and when both the parties are not of the same mind, there is no legal contract.

They are just trying to use the letter of law as against the spirit of the law. I am really shocked that a company of the size of Marriott has to go to this extent to rob $200 from small people like me. Iam getting very suspicious of the Marriott name now and I do not want to go anywhere near this Las Vegas property. I would like to get back my money $199 since I never checked in and used any of their facilities

We pre-paid for our stay at Residence Inn in Spokane Valley. We stayed there in Room 228 on August 8, 9, and 10th, 2008. When we checked in this [receptionist] kept saying our cards weren't working and she used my husband's credit card and my debit card and finally said my debit card went through. We didn't understand why she needed our cards anyway since we had pre-paid through priceline.

Well, I just got our bills and on my bank statement there is a charge for $22.77 for August 13th for Residence Inn Marriott at Spokane Valley. And there were two charges on my husband's credit card statement for $22.77 and $2.50 for August 13th. For one thing we weren't there on August 13th and another thing we didn't make any charges to the room. We definitely are pursuing this matter and won't quit until they debit our accounts and give us a written apology!

My family and I booked a two-day stay at the Fairfield Inn. Upon arrival, I noticed right away how dirty the entrance was. However, the desk person who seemed friendly first and then told us we could not get a king/suite room because we booked the room w/ point system. She out right lied and told us there had been none. We went to the king size room thinking we could a bed in there for our son; however, the room was not very clean to begin with and to small for a single bed.

I called and spoke with the manager she said she try to get us something. We then went downstairs after 45 minutes of wait and she said she has something for u s. my son and wife had a room as well which we paid for by cash. After switching rooms, we noticed the air was not working right. I called the desk clerk and informed them of the air conditioner not working well; they told us it does work.

From there everything went down hill, the first morning for breakfast the food was only of what it should have been, as well as the second day. I ask the girl who was taken care of the items she said they had an unexpected rush of people come in. that would not make any sense since everyone in a big group makes reservations. It was clear to us the management has problems there and really do not give any hood what happen to customers and how they feel.

Our room was not cleaned the first night, we had a sign hanging on the door until 12:15 PM, and we left then and came back at 5:30pm the room was still not cleaned. I called the desk person and was told the cleaning crew left sorry. Nothing like we get it fixed or something else.

The shower curtains had molded on them not only our room our sons as well. I wrote all this down for Marriott to see, it was given to the manager, she in turn gave me 500 points back which is nuts since we had to pay 7400 points for one night.

I called the manager and it took her two days to get a hold of me, when I finally talked with her and gave her my dismay she was to busy to carry a conversation with me, she said she give me a another 500 points. I told her at least she should give me a room free, which meant 7400 for one day, since we had to sleep in a dirty room. However, according to her, it was ok; she said it was our room and our things! By no means is that a managers excuse nor should I t be. Please try to correct.

My church blocked some rooms for an event on June 28 ... this was a block and not a guarantee for the rooms. The understanding was if no one called in for the rooms by a week before the date, they would be released and we would not be charged. The receptionist said a credit card was required to block the rooms and that if no one called for them before the date, they WOULD NOT charge our credit card.

Well, guess what? They charged us! A Wopping $940.00! They have yet refused to honor their agreement not to charge. The person who accepted the reservation and made the promise is no longer working there so it is difficult to go to them and ask them to verify. The bottom line is that Marriott will never see my business again - ANYWHERE!

No family I know can afford to throw away $940.00

I feel extremely violated. Number one, it is posted on every door, window, flyers etc etc. Who in their right mind would pay $250 to light up? Sure wasn't me. I will never stay in another Marriott property just to prove the point that I work hard for my money and they do not have the right just to take it because they "thought" I had smoked in my room. Unreal and unforgettable experience.

I forgot my backpack containing work papers and camera in its case at the BWI Marriott while attending a meeting sponsored by one of the federal agencies and I had stayed in the rooms especially booked for the meeting. When I first called to determine if my belongings had been turned in, I was told my name was not on the records. Eventually they round a record and said my belongings were in security, including my camera and that they would ship them. When they arrived, my camera case was in the backpack, but not the camera, batteries, instruction materials, and battery charger. Being a digital camera, the photos of my 25th wedding anniversary were still in it. They accused me of lying and that I wanted another camera.

I made a police report and then worked with the claims department who read me the statute, but said they would refund my $5 tip to the maid. They claimed no liability, but reported that their records indicated that my backpack had not been turned in for several hours. They would not release their records citing proprietary information. The camera case still contained my business card, but the hotel made no effort to contact me. They claimed that all had been secure in their 'security office' and that I must have my camera and that it couldn't have been stolen. With continued efforts, they claimed they had no legal liability, but wanted to know what I would want. I wrote JW Marriott, and they continue to claim no liability. I have since purchased a new camera, but I have the emotional loss of losing the photos of my 25th wedding anniversary, which cannot be replaced. I asked for an expense paid vacation to replace my loss, but they say they will cover for my camera only. They did not mention that the instruction materials, batteries, memory card, battery charger, etc. were taken.

I believe that Marriott is negligent and not being truthful nor transparent, and that their actions encourage theft by their employees. I am gravely upset and disappointed. I can afford to replace my camera, and not committing a scam for them to replace it, as suggested by their insurance agent. This is insulting. I have never been treated so shoddily by a hotel establishment, and am also a member of Starwood and Hilton. I have traveled overseas and both my belongings and self been treated with respect.

I stayed at the Marriott hotel (in downtown Hartford) for one night on 10/28/07. To give you a brief timeline of the situation, I started to notice a red mark on my wrist on 10/29. I just figured it was a bug bite and not a big deal until it started to spead down my arm. Over the week, it spread to other parts of my body. Over the next week, I noticed it started to spread to my legs, my stomach and my back.

I went to the doctor first thing Monday morning (11/5) when they told me that I had Scabies. They asked me if I had traveled recently or stayed in a hotel. The only place I have stayed in the last month was the Marriot hotel and this started the day after our night there.

I am a very clean individual and to have this happen is just simply disgusting and horrifying. I was not allowed to go to work Monday because I was told I was heavily contagious. I needed to treat myself with insecticides to get rid of the mites living under my skin.

I got in contact with the hotel the week after and Robert S, the Director of Operations called me back and gave me his direct line. He finally returned my call on Friday 11/9 and told me there was no way I contracted this infection from his hotel and that they were not compensating me in any way. My husband stayed there as well and had a few spots on his body, too. He was treated with Elimite the same time I was.

Because of your hotel, I lost a day of work (unpaid) and have monsterous red bumps and streaks all over my body. I lost a day of work which cost be about $250. I had to pay for a doctor's visit and medication as well as the hotel room which was about $144. I am left with enormous spots, streaks, and welts on my entire body. I find it hard to concentrate at work because I am so itchy.

I am a 59 year old female American business traveler that travels alone in the UK often. I have stayed often in the Marriott Marble Arch Hotel. In December, 2006 I arrived late around 2:00 a.m. at the Marriott Marble Arch, I was told by a security officer that the valet was gone and I couldn't park my car in the driveway (even to unload luggage) but must go underground to park my car by myself. This parking lot is several levels underground with many doors and hallways. There is no security in the lot and I felt very frightened at that hour in downtown London to be down there alone.

The security officer did NOTHING to help me. In fact, he was rude beyond measure, I had to fight with him just to get him to finally let me drop off my bags in the lobby. He was much more concerned with scolding me because I was in the driveway and that this area was reserved for taxis at that time of night (however, there were none in sight at the time). His only concern and, I repeat, only concern was with protecting the driveway not me. It was quite obvious to me that this was what he understood his job to to be.

It would have been very easy for the security officer to follow me down to the parking level or accompany me as I parked my car myself. I can assure you that this man had no thoughts of protecting me. The only time he went down to the garage was AFTER I came back up alone. I got the feeling that he felt that he was the Sheriff and wanted to be sure I had parked in the correct space/area. This man was poorly trained, had no social skills and spoke very poor EnglishI could barely understand him.

Its my belief that Marriott just hired the cheapest labor they could find for late night security and probably spent no time in training this person for the job. What is a security officer for if not to make your guests feel secure?

This place (Melville NY) was AWFUL! A block of rooms were blocked for my sister's wedding, with the understanding that there would be a bar open for us to continue the celebration. Not only was the bar not open, the people behind the desk were rude to us about it, and extremely unhelpful in trying to rectify the problem at hand. Our goody bags were given away to the wrong people, tossed, or eaten by the staff.

All of the bride and groom's time, money and efforts were wasted on the goody bags that never were distributed! Needless to say, we were too upset to stay (the bride left in tears!), and were promised that our credit cards would not be charged! Or so we thought....they were! $141.10 later, and no hotel stay, we were in deed charged for the stay that never was!

Oh, and good luck getting help from the manager or group sales representative - the manager's are unavailable to speak to you and the group sales representative doesn't care either, in fact she laughed in my face numerous times during our telephone conversations!

It took a long time for me to get the hotel services that I needed. I risked getting an infection and losing blood from my injuries, and I was treated by the city's local EMS.