|
CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS |
| Small Claims Guide | Class Actions | Lemon Law | FAQ | Resources | Newsletters | Spanish | |
|
|
Marriott Hotels |
||||||
|
Leureuna of Prince George VA (07/01/08) Mary of Washington DC (12/09/07) I made a police report and then worked with the claims department who read me the statute, but said they would refund my $5 tip to the maid. They claimed no liability, but reported that their records indicated that my backpack had not been turned in for several hours. They would not release their records citing proprietary information. The camera case still contained my business card, but the hotel made no effort to contact me. They claimed that all had been secure in their 'security office' and that I must have my camera and that it couldn't have been stolen. With continued efforts, they claimed they had no legal liability, but wanted to know what I would want. I wrote JW Marriott, and they continue to claim no liability. I have since purchased a new camera, but I have the emotional loss of losing the photos of my 25th wedding anniversary, which cannot be replaced. I asked for an expense paid vacation to replace my loss, but they say they will cover for my camera only. They did not mention that the instruction materials, batteries, memory card, battery charger, etc. were taken. I believe that Marriott is negligent and not being truthful nor transparent, and that their actions encourage theft by their employees. I am gravely upset and disappointed. I can afford to replace my camera, and not committing a scam for them to replace it, as suggested by their insurance agent. This is insulting. I have never been treated so shoddily by a hotel establishment, and am also a member of Starwood and Hilton. I have traveled overseas and both my belongings and self been treated with respect. Alyson of Framingham MA (11/09/07) I went to the doctor first thing Monday morning (11/5) when they told me that I had Scabies. They asked me if I had traveled recently or stayed in a hotel. The only place I have stayed in the last month was the Marriot hotel and this started the day after our night there. I am a very clean individual and to have this happen is just simply disgusting and horrifying. I was not allowed to go to work Monday because I was told I was heavily contagious. I needed to treat myself with insecticides to get rid of the mites living under my skin. I got in contact with the hotel the week after and Robert S, the Director of Operations called me back and gave me his direct line. He finally returned my call on Friday 11/9 and told me there was no way I contracted this infection from his hotel and that they were not compensating me in any way. My husband stayed there as well and had a few spots on his body, too. He was treated with Elimite the same time I was. Bobbi of Mission Viejo CA (01/10/07) The security officer did NOTHING to help me. In fact, he was rude beyond measure, I had to fight with him just to get him to finally let me drop off my bags in the lobby. He was much more concerned with scolding me because I was in the driveway and that this area was reserved for taxis at that time of night (however, there were none in sight at the time). His only concern and, I repeat, only concern was with protecting the driveway not me. It was quite obvious to me that this was what he understood his job to to be. It would have been very easy for the security officer to follow me down to the parking level or accompany me as I parked my car myself. I can assure you that this man had no thoughts of protecting me. The only time he went down to the garage was AFTER I came back up alone. I got the feeling that he felt that he was the Sheriff and wanted to be sure I had parked in the correct space/area. This man was poorly trained, had no social skills and spoke very poor EnglishI could barely understand him. Its my belief that Marriott just hired the cheapest labor they could find for late night security and probably spent no time in training this person for the job. What is a security officer for if not to make your guests feel secure? Lauren of North Bellmore NY (09/26/06) All of the bride and groom's time, money and efforts were wasted on the goody bags that never were distributed! Needless to say, we were too upset to stay (the bride left in tears!), and were promised that our credit cards would not be charged! Or so we thought....they were! $141.10 later, and no hotel stay, we were in deed charged for the stay that never was! Oh, and good luck getting help from the manager or group sales representative - the manager's are unavailable to speak to you and the group sales representative doesn't care either, in fact she laughed in my face numerous times during our telephone conversations! Sheila of Birmingham AL (10/18/05) Report Your Experience
|
|||||
Back to the top | Travel |
||||||
Advertisement
|
Home |
Rogues Gallery |
Good Guys |
Complaint Form |
News |
Recalls |
Search |
Video |
FAQ |
|
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Copyright © 2003-2008 ConsumerAffairs.com Inc. All Rights Reserved. |