MakeMyTrip.com

I already booked my ticket in MakeMyTrip.com for Kingfisher Airline for 10th March 2012 from Imphal to Delhi but I didn't receive any news or email from MakeMyTrip.com. I would like to know what happened and why I didn't receive my ticket. This is my email ID, **.com. Please forward my ticket information in this email. Thank you.

I made an airline booking through Makemytrip.com for traveling from Cochin to Abu dhabi on 30.08.11. But as I was unable to travel on that day I went to the airline "Air India" to change my travel date and they changed my trvel date to 13.09.11 and issued the new ticket. Since my travel plans was getting extended again I had to cancel that booking and I cancelled my booking on 12.09.11. The airlines told me that I would get a refund of more than 220USD, the ticket fair was 239USD and for getting the refund they said I have to contact Makemytrip. When I contacted Makemytrip, through their live web chat service, they said my refund would be credited in 48hrs, but even after 96hrs there was no refund. So I contacted them again, now this time they said I have to pay some 75USD as cancellation penalty the rest they will refund.

Even though I refused this initially, I said okay and told them to refund the rest amount. After this also there was no refund even after a week. So I contacted them again , this time they told me to put a complaint through email to resolve the case. I did so but still were was no response for days. After a few days I received a mail saying that my case has been closed even-though I didn't get the refund.Today is 20.11.11 it has been more than two months since I cancelled my ticket. I contacted them numerous times. They still have not resolved my case. They have one of the worst customer support I have ever seen. They are saying some lame excuses and are not doing their job.

They misspelled my first name with the airline (Virgin Atlantic), and I have called Make My Trip numerous times to have this corrected. Every time, I got the excuse that the airline phone is busy or their website is down. They don't want to pay a 30-pounds fee to fix it, even though they made the mistake. My experience so far with them has been horrible.

Make My Trip is false advertising company. Every time you book a ticket, somebody always calls from their company and claims that their computer have some problem so your ticket is not confirmed. They will try to sell you higher price or they will charge your bank account or credit card and will not honor the ticket. You will wait for your money for 10 business days. It is fraud company. Do not do business with this company anymore. Minus credit rating. The system does not allow to put negative rating.

This company is a fraud. They charged my account and then they cancelled my ticket. Now, I have to wait for my money for the next 10 business days. People are so unprofessional. They should not be allowed to sell tickets in U.S.A. and Canada. Actually, this company should be shut down as soon as possible. My company rating is minus.

They double charge on my reservation. I have been contacting them for a refund. None of them sees the reservation in their system and they asked me to send my credit card statement. I have submitted three times and it never got resolved yet. They kept saying that they didn't receive it.

I purchased 3 E-tickets online, fully paid by credit card. The agent haven't send the paper tickets to me by mail. Until Mar 11-2001, my relatives went to the Houston (IAH) airport and the Delta airline couldn't find these tickets. When I call back to the agent, they just say sorry and refund my money back. They said that they can not give me all the ticket with the same prices. We do for a business but now we lost because we cannot meet that day.

Hi, we booked the ticket using one the Travel agent of MMT around four months back. We got the confirmation email and amount was charged on credit card (around US $2,100). A day before the travel date, we got a phone call saying the flight is not confirmed and they'll try to make us go using another date. That was so ridiculous. We had plans for the trip and because of their mistake; we had to change the plan. This happened to me for the first time. I traveled in 8-9 times (India-USA); we ignored silently their mistake for the first time.

While coming back, my daughter was sick, so we need to change the date. We paid an extra $300 and got confirmations from MMT again. This was last week, having all the confirmation documents and reservation number, my wife and daughter went to the airport. At that time, they have been told that there were no reservations made for that date. After arguing, contacting MMT, we have been told another stupid reason that the credit card charge has been denied. I asked the bank and they said MMT does not submit proper information while charging to the bank. This is a well known bank (CITI, Chase...). Again, MMT told that us they will confirm the flight within 2-3 days.

I feel this is total rip off and fraud. I am going to the consumer court and also filing lawsuit again this site. I have all the emails and names of the people from MakeMyTrip.com. We spent more than 12 hrs on phone while talking to Airlines and MMT. My 4 year old daughter got sick while waiting unnecessarily at airport, mental tensions and trauma.

Booked air tickets to India. Agent booked child ticket for adult passenger. I had been trying to get it corrected for almost 1 month without any resolution. This has been mental harrasment to me and will be causing me big monetary loss.

This is fraud and I would appreciate an investigation.

In the mean time, since they kept on saying that there is no problem and I should have patience, I cancelled the tickets on the same flight which I bought from another travel agent.

Going by their word, I cancelled the tickets on the same flight which I bought from another travel agent. I had to pay service charges of $100 each ticket and then had to buy tickets at higher prices eventually.

A few years ago, I purchased a roundtrip airline ticket from a travel agent - MakeMyTrip.com. The agency is based in NYC and in Delhi and it specializes in airfares to India. I had used the travel agency in the past and I had a positive experience. This time around, the agency issued me a ticket, but the airline (Malaysian Airlines) did not recognize the booking.

On speaking to the airline, I was told that the agency had requested a reservation for me but the airline had told them that the flights were full and that they could not issue a ticket. I was unaware of this refusal at the time of the transaction. The agency had gone ahead and issued me a confirmed paper ticket. When I called the airline for reconfirmation 72 hours before the flight, I was told that I had no reservation. The agency issued me another ticket 5 days later. I did not want the ticket, but I was told that my money would not be refunded and my only choice was to accept that ticket.

I was not even given the option of getting a free ticket in the future. I was basically told, 'Take it or Leave it.' I took the ticket, but the flight I was on was with not as good an airline and with longer stopovers. I was forced to purchase something that I did not want and was not worth as much as I had paid for. I told the travel agency of the situation and asked them to compensate me (in full or in part, in cash or through a discounted ticket in the future) for the ticket. They refused.

I was flying to India to attend two weddings. I missed both. I am not entirely convinced that the airline should go scot free either. The implication would be that a person could have a tangible ticket in his hand with the airlines name on it, but the airline may refuse to recognize it. The airline is in the best position to correct the situation by setting up a reliable ticketing system.

My friend Praneshwar Sethupathy had booked a round trip airline ticket from Columbia, SC to Chennai, India on the website http://india.makemytrip.com/ 4 months back. He was booked with a confirmed seat by this travel agent in NorthWest Airlines, with the travel date of today (12/07/05)from Columbia via Amsterdam. The price paid through debit card was $1500. There was no communication either by the airlines or the agent in the last 4 months.

When he checked his itinary on the day of the departure, it said that the Flight on the Amsterdam to Chennai leg was out of service. When he contacted the makemytrip.com via phone, they said that the Northwest Airlines was to blame and if he went to the airport they (Northwest) would rectify the situation.

When he reached the Columbia Airport,the person at the NorthWest Airlines counter informed him that although he had a paper ticket(which was mailed to him by the travel agent), he could not board the airlines as the Amsterdam to Chennai leg of Northwest Airlines had been out of service for the last 1 month. According to her, a notice to this effect had been sent on Nov 5 2005 to all the Travel Agents and it was the responsibility of his Travel Agent (makemytrip) to inform him and reschedule his trip accordingly.

When Pranesh(my friend) contacted Makemytrip via phone, they said that they had failed to inform him in time (they were not even regretful) and all they could do was Refund the cost of the ticket. When Pranesh asked them if they could reserve another trip for him ASAP, they said he would have to pay an extra $800 in order to do so. When faced with this dilemma when he had to choose to pay $800 extra for a flight on 12/9/05 from Atlanta (not even from Columbia). He had planned for this trip 4 months in advance, taking leave from his place of work and had some important affairs to attend to in India during this trip. Thus there was literally no choice left with him.

Charged me exorbitant sum of money. Charged me around $1875 for a ticket which costs $1100

Promised me I would get milage on ticket. Charged me extra for that. After calling airlines, came to know the milage is not included in the ticket that was sold to me.