I pay 500.00 a year in ownership fees and my family and i go there on vacation once a year. when we try to reserve three trailers for four or five days they tell me that i can only reserve one trailer until two days ahead of time. i figure that since i am paying for my time and only use this once per year i should be able to at least reserve what i will need to accomadate my family.
Consumer Complaints & Reviews
As a child, my grandparents would take us to LVL Resort and those were memories I carry with me all through my life. My grandparents passed away last year and I felt it would be a nice memory to give my children as well. I purchased a Lost Valley Lake membership from a colleague, paid full price for it last year. The seller and I needed to go to the resort to transfer ownership. The staff that handled this had a jagged schedule that did not work with my work schedule. We had to make arrangements to meet with the staff at different times. The seller signed all ownership over and also delivered the revised deed to me at work.
A few days later, I met with the Sales office to sign appropriate paperwork regarding transfer of ownership. This process was to be simple although as soon as I arrived, I was approached by the manager (which just happened to be the lead salesman, I didn't know this at the time). I signed the transfer of ownership documents which indicated I paid in full and zero balance membership. The salesman discussed religion and that he was a man of faith, that was something I could relate to. I began to feel at ease that this was a simple process and I was all finished.
Next thing I know, he was telling me how beautiful I am and what a pretty smile. I didn't have a clue on where those comments were coming from but it made me feel uneasy. Then came the pushiness almost intimidating before I realized what hit me, the ownership was up to $5000.00, for a Great Escapes / Lost Valley Lake Advantage Membership. He showed me this beautiful binder with all full-colored pictures and said that I could take my boys all over the US for just the transportation to get there and he said that was a discount too.
It all happened so fast before I could react, there were hearts drawn all over this new contract and he instructed me to sign where the hearts were. This was totally uncomfortable and I just wanted to escape myself. Now I am getting harassing phone calls for just being a month late. When I explained that I had been on the website several times to pay online, it always says I owe a zero balance. When they called and I inquired about paying over the phone, I had to pay a $16.00 convenience fee. This membership doesn't discount vacations or save you any money.
I bought my ownership in full and all I am asking for is to just get what I bought. Not what was pushed upon me because I am a single mom. LVL will not agree to anything nor work this out which is a shame because of my fond memories. At the beginning of 2010 I had to pay $1200.00 and then every month I am paying $60 along with the annual membership dues of $500.00. I need some help with this and retrieving hopefully some of the unnecessary costs.
