Liberty Travel

My family have been in America for six years and had first family trip since my family have immigrated to America. I would like to share my experiences that happened during the trip.

My family had a contract with Liberty Travel in Flushing, NY. We were supposed to be in Florida from January 14th to 17th with airplane tickets, hotel, rental car and 4-day hopper ticket in Disney World for family. According to the contract, I have to pickup the Disney tickets at the hotel. So we went to hotel to check-in and asked the front desk people to give Disney 4-day hopper tickets. But the female worker at the front desk told us to go to Disney World to pickup the ticket because they don't have it. So we called Liberty Travel and my agent, Rio, was off on January 14th Saturday. Another agent, Grace, at the same Liberty Travel office at Flushing tell us to pick up the ticket at the Disney World.

So we went to Disney World and checked with Disney World ticket booth lady. The lady says there is no such reservation for 4-day hopper ticket for 4 people. She told us the ticket number that we had in voucher is wrong. Because the reservation number is supposed to be with three first-letters of my first name and one last-letter of my last name plus some numbers, (e.g., Brian R. should be BRIS), but we had strange initials. In front of the ticket booth, we called Liberty Travel and the agent, Grace, and the ticket booth worker was finding the 4-day hopper tickets for 2 hours, but they could not find the tickets at all.

The travel agent, Grace, told us to buy the one-day hopper tickets for my family and bring the receipt with me when I come back. They will refund us. And next three days, from 15th to 17th, we have to deal with Rio who is our agent. And she disconnected the phone call because that is not her job. So we bought the tickets at that place and went in to Disney World.

Next day, Grace told that my agent will call me, but he did not call us before 11. So we called the travel agent again, but Rio said I can not refund money of your one-day hopper tickets. So we said, "Didn't you say your company will deal with that?" Then he said, "Oh, I will refund all the money, including the 4-day hopper tickets for family and one-day hopper tickets that you purchased."

And we have the email that he sent. That was on 16th January. My family had to deal with that for 3 days despite we had only 4 days to travel. After we returned to New York, we requested refund for 4-day hopper tickets that we did not use, but Rio, the agent, said this is not their company's fault. I will deal with Disney and get refund. And he changed his attitude. We requested refund for the one-day hopper and he said Grace lied to you because their company people thought that tickets will ruin the travel, so he repeated I will deal with Disney to give refund, not from Liberty Travel!

I think there is a big contradiction. He said my family name was written wrong at Disney, but how can we get into airplane, rental car and hotel without any problem of name? How come only Disney have a problem with names? One who did wrong is Liberty Travel, not us because we checked everything that Rio writes on the computer when I pay the money for the travel.

I remember the ticket booth lady. She listened to our experiences and advised us choose good travel company when you do that. The ticketing problem occurred and reported on 14th January, but office said they will check with Disney World when our family came back to New York. I know during a trip that any types of problems can happen, but travel agents and companies have responsibilities to resolve these problems rapidly.

Liberty Travel never tried to solve problem; they just avoid the responsibilities and tried to waste our time in the traveling. This is my family's first travel since we came to America and Liberty Travel messed up our priceless and valuable travel. I am very tired to wait without any notice from travel agents and Liberty Travel. Rio told us that he will notice it by January 25th. I will keep posting the progress online. I hope everything is solved as soon as possible and give thank to everyone who read this long letter.

We had gone to Liberty Travel to book our 2nd trip to Mexico, since last year we went and totally enjoyed our stay. This year we had booked a stay at the same resort (Dreams) for 10/28 - 11/4. Everything seemed okay until we received a call about 2 days before 10/28 from Paula. She said that there was a hurricane heading for Mexico, so the trip may have to be rescheduled. Indeed, it did have to be rescheduled due to the hurricane and we had to move it up 2 days and change our work schedules as well. However, upon our plan to leave 10/30 and return 2 days later, I called the airport that morning only to find out the flight was cancelled yet again due to a snowstorm in NY.

Therefore, we headed straight for Liberty Travel to be greeted by Timothy since Paula was out that day. Paula was our original vacation planner. Timothy was kind enough to cancel the trip for us and seemed to have it all under control. At this point, we were just frustrated with it all. And both my husband and I could not really reschedule with our jobs again since we had already lost money with the 2 days we had to push the trip ahead. I am a personal trainer and lost clients for the days I cancelled. My husband is in the beer business and his job does not allow him to just pick and choose days to take vacations. It has to be well in advance. At this point, we were figuring on just getting our money back when we saw Timothy.

The next day since we did have off, I told my husband we should really go back to Liberty to verify with both Timothy and Paula that we were getting all of our money back and when. So, it was with my decision to go back to them that we found out that Timothy never told Paula that we did not travel due to the snowstorm nor did he cancel the trip with the hotel. Luckily, we decided to come in as Paula quickly got on the computer and emailed the hotel that we would not be there. She then convinced us to reschedule rather than cancel. My husband made the decision to check with his job to book it in December, giving enough advance notice and so I agreed as well, which we know helped Liberty not lose out also. At this point, Paula did tell us that it would cost us an additional $80. But she said that would be all. It would cost us in additional charges, nothing more.

This being our anniversary night, we went out to dinner only to receive a call from Liberty (Paula) that night. She proceeded to tell us that the Dreams hotel was going to charge us a one-night cancellation fee for cancelling the trip! I did not take the call, my husband did. You could imagine my upset as it was not our fault, since Timothy is the one who did not notify the hotel that we were not coming. Besides the fact, that if we did not come in to Liberty the next day, they would never have been notified. So, would they have charged us for the whole week due to Liberty Travel's mistake? Anyway, my husband was polite and allowed her the time to fix the mistake, even after I called back and pointed it out to her that it had to be due to Timothy not cancelling it right away. She of course denied that this was the reason. She said she was trying to work it out and may have to get us into another hotel but would have things worked out for us either way.

Long story short, she did get it worked out, so she said. She got us into the Valentin Imperial for the same price (no extras), just the $80 and that it was a 5 star hotel. The only difference was that this was an all adult hotel (even better). She requested that upon receipt of us getting the refund from the airlines, to pay them back and we would be all set. So, we did the right thing. When the airlines paid us back, we went directly to them and paid them the refund and the additional $80. We got a paid in full invoice and waited for them to give us the itinerary for our trip. And we waited, and waited, and waited. We heard nothing. About 5 days before the trip, my husband called their office and spoke to Michelle. She said she would have the info before the end of the week. Needless to say, we were panicking now.

We had our airline info but no hotel info and we had only a few days before leaving. The next day, Michelle called me and said, "Okay, we have info and I will email to you." We did get it and all (we thought) was in order. We were set to go and hoping for a good stay and good hotel, etc. However, the day before, Michelle called again only to ask us if we received the refund from the airlines. I was shocked as yes we did get it and promptly gave it to them. Michelle replied with "No, that was for only one ticket. You still have to pay for the other ticket." At this, I gave the phone to my husband because now I was again very angry and this whole thing is really ** me off now.

They know ** well it was for both tickets and they are paid in full and we received our paid in full invoice! My husband told them this. She said, "Well, Paula said you still owe for $250 more in airline tickets." My husband replied by saying, "Will this affect our trip now?" Michelle said, "No, but we will have to handle it when you get back." How ridiculous is this company? Are you kidding me? To make matters even worse, the room we had at this new so-called 5 star hotel was small. It smelled like urine and mold, mildew! The phone had a dirty rag smell to it and the time clock was broken. We requested a new room and never got it. Our view was that of a jungle! And we had to pay $80 more for this. They should have paid us. Now she thinks she is going to get $250 more from us.

This company is nuts and for all this aggravation they should pay us! I enjoyed going away and Mexico is beautiful. The hotel itself was nice, but our room was horrible. The stay in it was lousy and definitely not worth the money. And Liberty Travel is a horrible place, thanks to Paula and her horrible way of doing business. She made the trip nothing but stressful for me and I regret ever going to see her for this! I will never recommend her or Liberty Travel ever again!

I live in Arizona and decided to go on a European cruise with family members who reside in New Jersey. Since everyone was in NJ, they decided to use Liberty Travel and I went along so that all reservations would be the same. Biggest mistake I could have made. Here are the blunders they made:

7. Never mailed me my final documents for the cruise and flight to Europe. She just gave them to another member of the party and did not call to ask if it was okay. Hopefully this person will not get run over by a bus before I see them and get my documents.

Throughout the process, she has ignored me and dealt only with those in NJ. If I did not learn things from another person in the group, I did not have the info. For this they received over $800 in commission. Biggest rip off ever for me.

I have been planning my destination wedding to Jamaica with the group department for ten months now. It has been the worst experience of my life. Our agent named Dawn takes days to return emails and never returns phone calls. My guests have been calling me with a million questions and complaints about her. I chose a destination wedding because I didn't want a lot of hassle. I was told that the hotel was difficult to work with and she tried to convince me to switch hotels. I have been dealing with the hotel directly because she won't do it. I sent an email to Dawn and it took three weeks to hear from her. I can't wait to get hold of her and make the last payment so I never have to see her name ever again.

I, along with about fifteen other people in a group, booked travel to Riu Palace Paradise Island, Bahamas. We were traveling there for my wedding. I experienced several issues at the hotel and then the night of my wedding my 1-year-old daughter was ill so she had to be taken to the hospital in Nassau. Then due to lack of care, I had to contact my travel agent to get us on a flight to Miami as soon as possible. All in all, we incurred about $2,000 in extra charges due to this.

When I returned I found out from a friend, who booked through honeymoons, inc, that we could have purchased international traveller's insurance which would have covered us. So when I spoke to my travel agent, she stated that she offered it to me but she definitely did not. Then I spoke with everyone in my group and they were not offered the insurance either. When I spoke with Dawn, Jessica's manager, she stated that she would speak to Riu in reference to my issues with them as well and between Riu and Liberty, I would have a honeymoon and the most I would need to pay for was airfare.

Well here is the offer from Liberty as far as the honeymoon is concerned, I have two options. We can do the Riu, Santa Fe in Cabo with air, hotel accommodations, all taxes and airport transfers for $1,650.00 total for two adults. I also have the Iberostar Tucan in the Mexican Riviera for a total of only $1,350.00. The travel dates are September 25th for 4 nights and per Dawn, we have discount from them for $100.00. I am off tomorrow but I'll be back on Friday at 10am.

I want a resolution to this and I would like what I was promised. And I will share my experience to anyone that will listen. It was a horrible thing to happen to someone on their wedding day, when a lot of trouble would have been alleviated with the insurance that I was not offered.

I try not to complain about business practices unless the issue is extreme and in this case, I believe it is. I've used Liberty Travel in King of Prussia, Pennsylvania and absolutely loved the service I received from them. The agent was extremely helpful, direct and courteous. When my family decided to take a trip to Jamaica my first thought was to use Liberty Travel even though my parents have an agent at a different company. My thinking was that I knew this company gave top notch service and vacations aren't cheap so I wanted to use the company- who in my mind- was the best. Approximately three weeks ago, I called Liberty Travel at ** which transferred me to the branch in Plymouth Meeting, Pennsylvania. I thought I would get the King of Prussia branch but I figured it's the same company so it should have been fine. I asked a bunch of questions (but in hindsight, not enough) including if I find a cheaper price will Liberty Travel price match? The answer given to me by the agent was clear and to the point- yes.

I called back a few days later because I forgot to ask how much the deposit was and after getting that cleared up I asked again about the price matching because I knew that different sites offer different prices and I wanted to make sure I was getting the best deal. The agent again confirmed that Liberty Travel price matches. About 2 weeks later- on a Thursday- I called to book my trip. Because I booked over the phone, the contract was emailed to me for my signature and I had to send it back. I viewed the contract which states in part:

Cancellation fees will apply once booked- these fees may be up to 100% of total booking cost. Price and availability: prices and availability quoted above are subject to change (at the sole discretion of our suppliers and are due to space sellout/demand) at any time until full payment has been revived and tickets have been issued.

On Monday, only a few days later, my parents called me stating that their agent contacted them stating that the hotel was running a sale and their trip will cost $300.00 less than originally quoted. They received a quote from Destinationwedding.Com for the same trip, the same dates, amount of people, the same room- EVERYTHING- exactly the same but for $300.00 cheaper so I called the agent at Liberty Travel that helped me and asked her about the price matching. Again she stated that they can price match but she'll need the quote which I immediately sent to her. She said she'll need to contact her manager and she'll get back to me the next day. She mentioned that the original quote given to my parents was from a previous date so I let her know the original quote was from a previous date BUT their agent changed the quote because the hotel was running a sale and I wanted the sale price. I was highly upset because the tone of her voice made me feel as if she had no intention of price matching so I told her that if the trip couldn't be price matched I would cancel. She informed me that they booked through Apple Vacations who would keep my deposit if I canceled the trip. I asked for the phone number to Apple Vacations so I could confirm that information for myself. The agent gave me:**.

I called this number and the customer service representative who I spoke to stated that there was a $45.00 cancel fee but that was it. They wouldn't keep my entire deposit since I would be canceling so early. At this point I felt as if I was being misled by Liberty Travel but I wanted to see what the manager was going to say. The next day, I received a call from the manger and she informed me that they only price match at the time of booking- not after and it says that on the contract. Additionally, she let me know that Liberty Travel books the best price and the lowest price which clearly isn't the case if someone else booked the same vacation for $300.00 cheaper. A few things I wanted to point out: first, when I spoke to the travel agent (on multiple occasions) she said no such thing in regards to price matching only prior to booking. Secondly, nowhere in the contract does it state that price matching only occurs at the time of booking. We went back and forth on that issue until I asked about the cancellation policy.

Clearly she was not going to honor what her agent told me and I don't like doing business with dishonest companies so I wanted to cancel the trip and book elsewhere. She told me that in order for me to cancel I would need to forfeit my deposit because that was the policy for Apple Vacations. I let her know that I called Apple and they told me something different and she then said that it was Liberty Travel's policy. At this point, I'm certain that Liberty Travel has misled me. First I was told that a price match could be done if a cheaper price was found. The only time I was told that policy is valid before booking only was after I booked. In my opinion, failure to disclose information is the same as lying. Then I was told I couldn't get my deposit back because of Apple's policy but according to Apple, that was also a lie. Then I was told it was Liberty Travel's policy, not Apple's.

I am extremely disappointed in the Liberty Travel Plymouth Meeting, Pennsylvania branch. They seem to be dishonest people who only want to make money off of half truths and misguided information. The bottom line for me is that I was told I could price match- plain and simple. The agent never mentioned policy, procedure, conditions or terms. Omission is the same as lying in this instance. Had she been upfront with me and let me know that the price match couldn't happen after the fact I would have no issue. Had she told me she couldn't price match when I called her about the cheaper price I definitely wouldn't be writing this letter however, the agent on multiple occasions provided me with false information.

I have only once in my life complained about a company because I felt that I was doing the community an injustice by not stepping up and saying what happened so it truly bothers me that I now have to write this about a company I thought was trustworthy. It's possible this agent is new and didn't know the policy of the company. It's possible that maybe she misspoke but the lack of her and her manager's ability to rectify this situation is appalling and frankly should be deemed unacceptable. Using this branch is ill advised in my opinion and that's not to say all Liberty Travel locations are like this but I completely feel taken advantage of and wish that I never called them to book my trip. This was the first time using them and will most definitely be the last. I am more than happy to provide the name of the agent who assisted me and the manager who called. I didn't include the names in this blog only because I don't know what legal issues would stem from that but I want to make as many people aware of their shady business practices. If you want quality, straightforward service do yourself a favor and avoid this branch at all costs. Otherwise the price you pay may end up being inflated.

I will be sending this letter to the corporate offices of Liberty Travel, the Consumer Reports Division of Fox 29 news as well as 6ABC News, my local representatives, Liberty Travel head quarters, ASTA- American Society of Travel Agents in addition to sending this letter to 8 travel websites, Facebook, MySpace and to all 3 social groups I am a part of. I want people to know the dishonest practices that take place at this branch and I want Liberty Travel to recognize that there are businesses that actually value its integrity and appreciate its customers. The Plymouth Meeting branch of Liberty Travel needs to familiarize their self with those types of businesses and strive to follow in their footsteps.

I was about to book a trip with Liberty Travel. Subsequently, I discovered that they won't take my payment method. I have 750.00 dollars Liberty Travel vacation certificates. After spending a good part of the day, I was getting the runaround. I was told to email one of them, which I did. After they received it, they said the only one who could redeem them. My company PC Richard Son RCA, Thompson Electronic, General Electric, and Liberty Travel had an agreement to reward PC Richard Son's sales people with Liberty Travel vacation gift certificate based on performance. The salesman received in the late 90s. Please note that there is no expiration date on them. This woman Lorraine indicated to me that only the person's name, which is on the gift certificate, can redeem it. It's nowhere on this certificate. If someone at Liberty could take the time to see that anyone can redeem them for a package vacation. It's been like that for over 10 years.

Sales people have always helped each other out swapping them. One final note, Lorraine, who I believe is in corporate, indicated to me that only the person whose name is on the certificate can redeem it. Then, she said to me she has extended a courtesy to me. I have 750.00 dollars with a number of different names on them with different serial numbers. I will not let go due to their lack of experience. I am livid about this.

Well, to start out, it was okay. We left for vacation the Tuesday after the fourth of July. The day started out very early in the morning for us. When we arrived in Barbados, we did not know what to expect when we arrived. When we arrived in the resort, we were in shock--it was nothing like they told us. It was a disgrace; the resort was full of debris with cats running around pools that had holes at the bottom of them. Also, the air conditioning did not work, and the room was filthy.

I felt like we were put in a resort that needed total upgrading. Then we called the manager and complained to them. First, they said to give them a chance. I then called Liberty Travel and spoke to Falicia. She assured us that they would take care of us and get us moved. This representative had us spending money we went away with on running to sister resorts. It was very expensive there.

We finally got something to eat. They wanted us to dress in dining clothes to eat pizza and fly fish with fries. This resort was the oldest resort she sent us to. She told us it was the most updated and has the biggest beaches. She lied. There were dead birds and other animals. All these and proof of our trip were shown to Falicia when we arrived home. We were then told not to worry and that she will get us our money back. That was a lie.

They showed us the other resort. At this time, we finally got settled in the Caserina--beautiful but old. The put us there to cover up a dirty hole in the wall. At the end of our trip, we could not do much. We spent our money on cab fare and food and tips to move to the other resort. We were very upset and filled out the complaint form with the resort and let them know of our unhappiness. Also, the staff and other patrons of the resort told us they move all unhappy guest to the Caserina.

We arrived back home and showed all the pictures to Falicia, and she was really concerned in doing nothing. It took us to call her back; at this point, it was 2 months. Now it's 7 months, since we have been back. I talked to Falicia and told her that this is not only the resort's fault and that it is also hers and Liberty Travel's fault for not doing their research, and that I felt with the $115.00, we should be compensated for the day lost on our vacation which is $425.00 for the day she asked if I could give her 24 hours. Well that was a month ago. Then she mailed us a $115.00 coupon towards a trip, and now she does not ever return our phone calls.

Why? 'Cause all she cares about is sales and money in her pocket, and she does not care about us. This sickens me. I want my money that's owed to us, not a coupon. I did not pay my trip in coupons; I paid it in cash. They owe us $540.00 (which includes the $115) we put out of pocket. We need this resolved. Please help us. We feel like they don't care what happened, and every time we asked for a manager, it was just "Give me more time." Thank you. Keith ** / Coleen **

This letter is being written with great disappointment and dissatisfaction after returning home from our honeymoon that was booked through Liberty Travel in Bay Shore, New York. Our honeymoon was booked back in the winter of 2009, after we had decided to marry in July of 2010, and we made these preparations with travel agent Paula **. Upon meeting with Paula, we felt our European honeymoon would be taken care of greater than any expectations we could have imagined rather than planning and booking this ourselves. Paula portrayed herself as an experienced traveler in Europe and assured us that she would take care of everything and had our best interest in mind.

As time grew closer to our honeymoon, there became apparent problems that would interfere with traveling abroad. Our first issue was Paula booking the airline tickets in a name not matching one of our passports. For a period of two months, we continuously contacted Paula with regard to this matter and she kept reassuring us that she would take care of it. We were first met with the answer of "not to worry about it" that it "wouldn't be a problem", but this was not a risk we were willing to deal with when being out of the country. After having to push the issue on numerous occasions that we wanted the name changed on the ticket, Paula did change the name on our American Airlines reservation, however, she failed to make the same change on our Easy Jet flight from Paris to Barcelona. It wasn't until we were reviewing all of our documents two weeks prior to our trip that we came across it.

We also began to notice that each of the reservations Paula made for us for this honeymoon all had different names on it and that it wasn't consistent across all paperwork. Upon speaking with Paula regarding the Easy Jet reservation, Paula was in a rush to leave for a trip she was going on and informed us that we should contact Easy Jet ourselves in order to make the name changed to match the passport. She assured us that this was the easiest way to solve the problem. After we contacted Easy Jet via email, which is the only way to contact them, we were informed that the travel agent had to resolve this issue due to the password on the account being generated by Liberty Travel. In our efforts to resolve this matter with Liberty Travel, we were met with resistance, unprofessionalism and a total disregard for our needs and concerns. At this time, we began dealing with an agent named Tiffany due to Paula being on vacation with the manager of the agency. Tiffany was not a pleasure to deal with due to her snippy and curt attitude as she continuously told us "I'm trying to help you".

It was at this time we discovered that in order to change the name on the Easy Jet reservation, we would have to incur the cost of $30.00 for this change even though it was not our doing. We did pay for the change and later found out that it wasn't $30.00, it was in fact $72.00 after seeing this on the new Easy Jet itinerary. Did that seem fair to you? I think not. Just when we thought that all issues have been resolved, further issues ensued. Upon arriving in Paris, we discovered after paying 65 Euro for a cab ride to our hotel, that our travel agent could have prepared transportation via the hotel for 34 Euro when the hotel was booked. This was explained to us by the hotel manager after we had arrived. Imagine our displeasure. We then began to realize that we would be paying for all transportation costs for more than we should have been due to Paula not preparing this ahead of time.

Everyone we encountered during our trip, from hotel managers to the cruise line director, said that our travel agent was the only person that could have arranged for upgrades and transportation at a lower cost and that we couldn't make those arrangements due to us choosing to deal with a travel agent. Had we booked this trip on our own, we could have made room upgrades at no cost due to it being our honeymoon and prepared more reasonable transfers to and from destinations. Could it get any worse? Yes. Upon our arrival in Barcelona, after sitting in the airport for over 7 hours due to a delay and being rushed into a plane like cattle, we arrived at our hotel to check in and couldn't wait to relax after our long, hectic day. Upon arriving at the hotel, we were informed that our reservation had been canceled on July 1, 2010 by an unknown person who could only be identified by calling the main office in Paris, France which at this point was closed.

Imagine our surprise. Luckily, the hotel had a room available which was a relief, being it was 8PM at night, which we had to pay for with our credit card. At this point, we have paid twice for the hotel room and we weren't happy. After settling into our hotel room, we called Liberty Travel from Barcelona to inquire about the canceled reservation. We wanted to know how this happened and how they planned on resolving it. Once again, we had to discuss this matter with Tiffany because Paula was not in and the manager was not available. When talking with Tiffany, she explained that we were mistaken and that our reservation was not canceled. We encouraged Tiffany to call the front desk because we just paid for the room that was canceled. It was at this time that Tiffany became snippy once again with us and we have had enough.

Can you imagine being on your honeymoon and your hotel was canceled by your travel agent, after it being booked many months in advance and were reassured that everything will be great? We told Tiffany that this situation needed to be rectified immediately and we wanted to be reimbursed for the money we had to lay out for the room that we already paid for. Two hours later, we received a voicemail on our cell phone from Tiffany saying that we were in fact correct, that our room had been canceled and that when the main office reopened on Monday, this would be corrected and by Friday, our money would be refunded. To this day, we still have no knowledge if this was done and no one from Liberty Travel has cared enough to contact us after we called several times to talk with the manager and asked for her to return our call.

Arriving home from our honeymoon, we contacted Liberty Travel to receive verification of payment being returned to us and we were told to find this information out ourselves. Is this how you run your business and take care of customers? I should hope not. We are appalled at how our trip was booked and how problems were handled. We spent over $6,000.00 on our honeymoon and expected much more than what we received.

On 11/14/06 I was given a travel cirtificate in the amount of $ 260.00 This came about because of an insurance refund due me because of a screwup by Liberty,they gave me the certificate instead of cash because it was easier on their bookeeping.My health is not good, therefore I am not using the certificate and requested this be cashed in.So far they have ignored all my requests,have not answered any of my letters.

I contacted Liberty Travel in regards to booking our honeymoon trip. We inquired about a trip we saw advertised. We booked the trip for 7 nights to Punta Cana, Dominican Republic at a 4+ star all-inclusive resort, the RIU Palace, Punta Cana. We paid the deposit and balance as required prior to our departure, totaling over $2,500. Upon arrival to our resort in Punta Cana, we encountered several problems including being taken to a dirty room and lack of service by staff, not what you would expect of a 4+ star resort. We had so many problems we even called the travel agent from our cell phone from Punta Cana to York, PA. We were told we were getting a honeymoon package with the trip we chose, of which we did not receive. In fact, the resort told us they do no such thing as what the travel agent had told us we would get.

Upon returning home from our trip I contacted the travel agent again to discuss our problems on the trip and our displeasure. I worked with the travel agent for over 5 months trying to resolve this before being turned over to corporate. My husband and I both spoke with the customer service manager at the corporate office in NJ. She was very rude and arrogant and unwilling to listen to us or help us.

She insisted she was the only person that could help us, there was no one higher than her to assist in the matter. Her solution was to offer us a small travel voucher with stipulations for its use that would require us to pay a significant more amount of money. We did not get the trip or the service we paid for and told we were getting. Liberty will not budge, even after going through a mediator and tells us they do not feel they owe us anything at all for our claim.

I am writing to express my dissatisfaction with the service I received at Liberty Travel Sayville Office and to request that financial compensation for the multitude of mistakes made by their employee. My husband and I spoke to Elva C. to book a trip to Canada. We wanted to fly and she quoted a price of over $2000.00 for 3 round trip tickets. We went home searched online and easily found fares for 900.00. We showed her the paperwork and asked her to take care of booking the air and the tour to Montreal and Quebec.

At that time I gave her my full legal name and my 3 phone numbers. I clearly stated to her that I use my maiden name. Tina, the office manager did not see this noted in the file and told me the information was provided and therefore was not their problem. The travel agent never once asked if my passport was also in my maiden name, nor did she advise us to book the airfare at this time, but told us to wait until she confirmed the tour. She also intimated that continental breakfast was usually included at the large hotels. She should have checked the details on this for us.

By the time she booked the airfare, it had gone up to 1500.00 from 900.00. No breakfast was included at either hotel we stayed in and we spent an average of 35.00 a day to eat for a total of 180.00. When I got to the airport, my plane ticket did not match my name on my passport and I was surcharged 100.00. All in all her sloppy work and inattention to detail and well as misinformation, cost us approximately 880.00 and took some enjoyment out of our vacation. I used a travel agent to save myself the time and effort it takes to investigate and book a trip.

Quite honestly, I could have done a far better job myself. I have spoken the office manager, Tina, on several occasions to discuss my dissatisfaction and to ask for some consideration for all of these mishaps. A professional travel agent should make a customer's travel experience an easier, more enjoyable time. This travel agent did nothing of the kind nor did you office manager offer us anything to make up for mistakes made. I hope this agnecy will be more successful than I have been in being heard by this business.

their advertisements published in the NYT are probably misleading. If you leave message through email, speak to a person in a liberty travel agency, or leave a voicemail, because you would like to have more information about a certain offer in their ads they never come back to you. Also you will never find the same offer if you try to book on line, or it is a lot more expensive.

The worst service of any travel agency I've dealt with. They don't return phone calls. Promise to email a ticket today, then nothing but excuses - same for the following day.

Instructed Liberty Travel to book a room at the Bellvue Hotel in Sorrento for three days in September. (I had called the hotel before giving it to Liberty and the Classsic Seaview Room was available). The Travel agent takes order and calls me back giving with a confirmation number. Three weeks later she tells us that the room was not booked and the hotel does not have the 'classic seaview room' we asked for available at this time. I called the hotel and booked a 'deluxe seaview room' which will cost more then the original 'classic' room. Is Liberty Travel responsible for the additional incured cost.

10:35 AM American Airlines 769 1 Stop. Monday, July 28 Depart San Juan, P. Rico (SJU). Arrive Puerto Plata(POP) 12:55 AM 2:26 PM American Airlines 5092

Plane Change: Time between Flights: 2 hr: 20 min. Saturday, August 02 Depart Puerto Plata(POP) Arrive Miami(MIA) 2:55 PM. 5:00 PM American Airlines 978 1 Stop . Saturday, August 02 Depart Miami(MIA). Arrive New York - Kennedy(JFK) 9:45 PM 00:45 AM American Airlines 1908. Plane Change: Time between Flights: 4 hr: 45 min. For more Flights & Room Categories, please contact our Liberty Travel Specialists

Your Selected Hotel: 5 Night Stay Pick Different Hotel Iberostar Costa Dorada, Puerto Plata, DR 35

Splendidly set on Puerto Playa beach, this huge complex includes 2 pools, 2 restaurants, 3 bars, an aquatic center, a disco, a theater, a salon, boutiques, a currency exchange & more! More Run of the House: Air conditioned room with two double beds or one king bed.

Estimated Total: $1,823.87 average per person: $607.96. This total estimate includes: 3 round-trip tickets + 1 hotel room + applicable taxes & fees

Since the website doesn't let you book online, it gives you a liberty travel store to call to complete your transaction. I called and the agent I spoke with wants to charge me more than the website. I explained to her that the website is quoting me a different price. She went on the website and saw what I was talking about and told me can she call me back. I said yes, assuming that she was going to talk to her manager or something. When she called me back she told me that there was a glich on the website and they can't honor that quote. The same price was there yesterday and today, so I find it odd that Liberty Travel will continue to advertise an amount that they want to call a "glitch".

I am writing because I want to know if they have to honor the price that the website if offering. Thank you for your time and assistance in this matter.

As two young students, we walked into Liberty Travel to plan a trip to Europe. Out travel agent, Maria, assured us that we would be taken care of, and that she would make sure we stayed in the right areas. We had an initial problem with our names spelled wrong on tickets which she refused to replace. We went over her head and got that done. Also, from day one all of our paperwork and contracts were sent to the wrong addresses.

Unfortunately, I got very sick during the second part of our trip (in Paris). My girlfriend called the travel agency to try to get us home earlier, and we were told that we should have bought traveler's insurance, which was never offered to us. At this time we described the terrible conditions at the hotel, and Maria told us we would receive a credit for the full price of the hotel. After many phone calls, we finally got a letter stating that a $200 credit was being offered to us, when the amount we were expecting was about $800. And still, the circumstances as to when and how we can use this credit are ridiculous!

We were stranded in a foreign country with no one to turn to, and did not receive the right treatment from our travel agent, nor her manager, Jennifer Grecco.

As a result of their actions, we were stranded in Paris for 3 nights without the proper means to return home when the circumstance of my sickness presented itself. Also, we were forced to pay for a hotel that was not up to par, and made to believe we would receive a refund, which now is being denied.

Please be advised that we ( a party of 7) traveled on August 10-17th to Punta Cana Dominican Republic at a resort called the Ocean Bavaro Resort & Spa . This was package that was purchased via Liberty Travel from and advertised by "Apple Vacations" > This vacation was horrible and did not meet the expectations of what was presented. This trip was purchased after reveiwing the resort on the Apple Vacation website and from the feedback from the Liberty Travel representatives stated above.

Keep in mind that this property is owned by H10 who has since sold it or had gone out of business ! you can view reviews like this one and see that this is not up to par and it is as if they stole our money. My credit card is currently reviewing this dispute along with my entire family and friends are disputing their own charges. We are at wits end with getting a resolution with this matter. We would have left the resort if the travel agency would have returned our calls and gave us an option. We were basically stuck there trying to make the best of the options that were given to us.

Please note that this resort should be allowed to be advertised with such false ideas of what it is like there. We as consumers should not have to worry that a place we are traveling to is not fit for a dog. The description below is a mix of mine and my families review of what we went through. I Jodi Desilva simply would like for all us of us to recevie credit for our stay not for the air ! We are being fair they ripped us off and eve ntoday they changed the name and are still stealing from consumers! Something needs to be done !

I confirmed travel arrangemnets with a Travel agent Rob Lane. The agent made an appointment and did not show to work, did not return or take any telephone calls, and was rude in his handling. I was informed after two weeks of attempting to contact him, " Rob doesnot wish to speak with you at this time."

I booked a trip in May 2003 along with appoximate 20 other people for a 8 day cruise on The Carnival Legend set to sail at 4pm on July 26, 2004 - August 3, 2004. I spoke with Desiree, the agent several times over the year via email and telephone. We spoke about the room accomadations that I wanted. I explained to her that I wanted a room with double beds and a balcony. I wa sharing the room with my mother and 11 year old daughter. I was told that the third price rate applied to my daughter. I paid over $3,000 for the room. When we arrived on July 30, at 11AM for a wedding that was scheduled on the Legend. But, we were later informed that it had been moved to another boat because the Legend had not arrived and was not due into NYC until 9:30PM.

After hours of wandering around NYC we were finally allowed to board the Legend at 9:30PM. Becasue we were all so tired we went to see our rooms. To my surprise the room I booked was not what I was given I given a room in the bottom level. The room had three beds that flipped off of the wall. And a tiny desk and chair. We were returned to the Purser desk and wpoke with him. He stated that the rooms was what the Travel Agent, Desiree had booked. We tried to reason withthe Purser and offered to pay additional money on the spot to change the rooms. He explained that the enitre ship was booked. We then decided that due to healthe reasons we would not be able to stay in the room. We instructed the Purser to retrieve our luggage. He not do anything. I had to wait by the elevator for my bags. A total of six friends and I left the ship with only being able to obtain 4 bags out of 11 bags.

The Purser than proceeded to throw us off the boat at 11:30PM were we asat at the dock waiting for our remaining bags. The boat set sail at 2AM. On July 27, 2004 the six friends that did not board due to messed up rooms went to speak with the agent, Desiree Reynolds. She refused to talk with us and pointed us wait for the manager, Mohammed. The manager listend to our complaint and said he could do nothing. He would have to submit a written complaint into the headquarters. I faxed a written detailed letter to his office on July 29, 2004. And I have not heard anything from him at all. Even after I showed the manager the room I choose from the book sent from the agent , Desiree he claimed it was my fault. I explained to him even if I did misjudge what I purchased, they are the experts and they should have pointed it out.

However, the room we were given wasn't even in his brochure book that she mailed to me. So, I don't know how I could have made a mistake. Flip beds don't look like two queen beds as described in the book. I would like a full refund of my monies paid. Oh, I forgot the lost luggage was returned on August 5th. I had to take off work and return to NYC to claim my bags. I would never recommend Liberty Travel or Carnival Cruise Lines.

I booked a trip with them for April 9th. On April 8th,exactly 7 hours before I was to be picked up for the airport, I get a call from Debbie Falco saying I didn't pay in full for my trip. I said" yes I have, what are you talking about." I was told I needed to come down there right away and pay $400 or they didn't know what kind of problems I would have checking in (Breezes in Jamaica). I said"What do you mean, I was told I was paid in full, I have my tickets, what are you talking about?" I was told to find all of my receipts and get back to them. I found all of my receipts and went down there to find that Ms. Falco went home.

So now I have to deal with a woman named Christina English, who said shed try to help me, but I really need to talk to Debbie Falco. I said "what do you mean, you just said she left, and I'm leaving for this trip in less than 7 hours." I should point out that the original agent who booked my trip and accepted my final payment AND the person keeping track of my payments, Theresa Trocchio, quit a couple of days after I made the last payment, so she was no longer with the company, so we couldn't talk to her. Now I am getting very upset. Especially after Ms. English accused me of possibly knowing I owed them an additional $400 and deliberatly didn't pay it. I could not get anywhere with any of the women working in that office.

Then, finally, Ms. English said" look, there was a math error, We didn't collect enough $$" We went over my receipts, and they match, but when I originally booked with them, i booked a cruise and cancelled it after Sept 11th, for no fee I was told and applied my deposit to the trip to Jamaica. I think they didn't apply something there. Every Time I went in to make a payment on this trip, I was given a new balance and paid what I was told. I have another trip booked for June 4th, and I told them to cancel it. I was told they couldn't, because Ms. Falco was not there.

At this point, I just really needed to come to an agreement and get out of there, Ms. English told me to go on the trip, she would call the hotel back (MS. Falco called them, and I guess told them I didn't pay in full) and tell them not to give me any problems. I asked her to put that in writing, because I didn't want to have problems when I got down there. She said OK, as long she adds in the letter that I agree to pay additional $400. I said we dont know this for sure yet, but I signed it anyway, because I didn't want any more problems. To sum it up, I'm not mad about the money, It was the way I was treated-like a thief. I was accused of cheating them, that I knew I I didn't pay in full. Ms.Falco and Ms English were both very very rude. My friend was with me, and she was amazed at how insulting Ms.English was.

I had already paid them almost $3000 for both trips. Anyway, I asked Ms. English for a main phone number because I did not want to deal with them anymore. They ruined my vacation and my next vacation, and the two other people who were supposed to go on the trip in June. I tried the main #, but it asks for a name you are trying to contact and I dont know who I need to speak to. I called another Liberty Travel and was given the same number. 201-934-3500. I am sorry this is so long, but I am upset, and I am hopin for your help in this matter. Thank you. By the way, I DO have my FINAL RECEIPT.