I recently booked a room at Knights Inn in Kitchener, and it was the worst experience ever. The bathroom door had plywood at the bottom where there is broken glass. The picture curtains were horrible, and the list goes on. Then, to make things even better, they put college kids, who partied until 3:30 in the morning, in the room next door. When this was brought to the operator's attention, he said we could go back and sleep for a couple of hours. Oh my God! We had other options in the area, but were 3 hours from home, and I in the past, have had good experiences at Knights Inn. Unless there is a resolution to this, I will never book at Knights Inn again. I am looking forward to your response.
Consumer Complaints & Reviews
Well, I might get my room cleaned once a week. Last week, I paid one day before I needed to, then for three days she kept asking me when I was going to pay. I have been staying there for 3 months now. Two days ago, I had 14 new DVD movies stolen out of my car. My brand new laundry soap was stolen out of the laundry room. I asked her if she could sell me a cup. She was so hateful. She said no.
I purchased the room in advance via Expedia. I arrived at the hotel, went into the front lobby and waited for over 20 minutes for someone to return to the front desk but they never did. Well, while walking to my vehicle, I noticed the housekeeper had a room open that she had cleaned and could not believe it. Those rooms where filthy with stains covering the floors. I then realized that this was not a place I wanted my family to rest at. I requested a refund and was denied. The manager stated he was not the manager and that Expedia had to wait until the manager arrives before they could handle the issue.
Two days later, I learned that the manager was lying about not being the manager and was attempting to avoid giving me my refund. I don't think it is fair to keep my money for a room I did not use. I am requesting a refund from this company.
