KLM

This is the worse thing that ever happened to me. I came across the staff who was refusing me travel. I checked in online, bought extra baggage of 23 Kg (The TV weighs 13 Kg.), and then spread the extra 10 Kg on my luggage. I explained to your staff. She took over 10 minutes to check this online, because she refused to see the excess baggage as well as on the phone. She finally said I have pay 609 pounds excess and that otherwise, I will not travel.

Before I could explain my self to her, she got the boarding pass, tore it, and the other pass from me; and she said you can travel on this line because of time. I was not late for checking. I said, "You were on the phone checking all the time, and you came out, I cannot travel." So I should go to reservation for re-booking. (shocking behavior)

I reluctantly went to the reservation desk, only to be told that I have to buy a new ticket for my journey. I said I was not late for check in. I went to see the supervisor to give me the staff concerned's name. He also refused and called the staff, when he saw I was angry about the behavior meted to me. She complained that the baggage paid was from Accra, Amsterdam, London, and not from London. I queried that it was just typing error and must know the ticket from London to Accra first and not Accra to London.

Why did she not see that the TV had been paid for as baggage, because there was no column in your list of items for TV. (It was only sports equipment.) She took over 20 minutes to complain and asked many questions, only to tell me that I cannot travel on this flight. This has really caused me a lot of money, phone calls to your (0870) numbers on mobiles, and other expenses to travel back home, let alone my family waiting anxiously to receive me home for over many years.

Again, I should have travel with the excess luggage paid for, even if she refused the TV, because we have paid for 23 excess. She refused any suggestion to travel, saying the time is up. The staff was just unreasonable to deal with customers.

Your response is very urgently needed, as I needed to travel to meet my sick mother at the hospital now. My colleague will also affirm what went wrong at the airport yesterday and later today. My holiday period at work cannot be amended, since someone is covering for the whole month that I will be away. You have no idea how this reunion with my family means to me at this time, especially to my mother.

On January 9, I was scheduled to fly to Bonaire for a professional activity of one week. However, after various delays of the boarding procedure, and some tenth of meters of travelling in the plane from the gate, the flight was cancelled because of technical problems. At 23:15 I was back home again. An entire day wasted. I claim my professional costs of one day (Euro 600) and the costs of travelling between my home and Schiphol (Euro 100). Please transfer the claimed costs to **. Thank you.

I bought two tickets on the Internet and paid using a "Boleto Bancario." I paid directly from my checking account so I have the receipt that proves the reservation is paid for. It has been over three days already and I have not received the tickets. I used the telephone support service but they tell me that I have to wait at least seven days. Why? In a few days, I am flying.

On the other hand, the people on the service support are unprepared to answer my queries and some don't even speak English. They asked me to call again the same number but dial another option. By the way, it takes about 20 minutes on average to get through to an agent. I used the KLM Facebook site and I received an apology and a promise that they would contact me privately to help me--along with some unsolicited comments trying to shut me up, I believe. I am still waiting. This is absurd.

The never ending KLM story: Our story with KLM is not finished! We walked 2 times to the KLM office in Panama City. They didn't let us in, talk to us in the hall, and at least they refused to help us. They told us to scan all documents and open a claim on the KLM website. We did it. KLM answered: "We want to know why you requested an online refund for ticket **. It was denied as the ticket was reissued etc." We didn't understand what KLM means. At least, we contacted KLM on Facebook and sent them all the scanned documents and bills. Now we wait and see. Instead of enjoying our stay in Panama, we spent our time for the ticket refund.

Rick ** who handles our case on KLM /Facebook wanted to know why we want our flight costs returned. I sent him immediately a tip from Exbir (on Facebook): "As your flight starts each in the European Union, you can claim 600 each and then all additional costs like the cost for the luggage back from KLM. This is clearly marked in the regulation 261/2004." This is impudence! The continuation follows!

Update: All right, KLM handles our case. Apparently, we had not given the correct flight number (we did!). Let's see what comes next. I'll write an update.

It was a horror trip from Hamburg to Panama with KLM. We booked a ticket on internet: Hamburg- Amsterdam-Panama. My wife, Anke **, and I are actually in the Saint Maarten airport. Our horror trip started in Hamburg on the 31.12.2011. Our flight to Amsterdam was annulated due to a technical problem. After 9 hours waiting, KLM gave us a flight to Amsterdam. In the evening they took us to the Van der Valk Hotel near Schipol. On 1.1.2012, they put us on a flight to Saint Maarten (Carribean). From there we had a flight with Copa Air. In the transit area, the employees didn't let us through and the Copa Air flight goes without us. We went to the KLM/Air France counter.

There was no flight, so they sent us to a hotel. On 2.1.2102, at Saint Maarten airport they delivered us new tickets; this time we flew with Insel Airlines first to Santo Domingo and from there to Panama City 5 minutes ago I heard that the flight to Santo Domingo is delayed so it looks like we cannot catch our Copa Air flight to Panama today We paid $80 for overweight luggage; we had to pay $100 again in Saint Maarten to Insel Air and $70 departure fee. The flight to Santo Domingo is to catch a flight from there to Panama. The flight was delayed; we had to run in the airport to catch the plane at the last minute and arrived totally exhausted in Panama. KLM? Never again!

In the month of December 2011, upon acceleration for take-off of a KLM Flight from Stockholm to Amsterdam, flight number 1106, there was a loud explosion. The plane came to an abrupt halt. One of the crew announced that they would tell us what happened as soon as they had more information. Later the captain made her own announcement stating that the engine had failed. After waiting over an hour to be towed back to the gate, passengers were made to wait at the gate an additional hour until the flight was finally cancelled. No further information was given regarding the incident. None of the employees of the airport were able to answer questions. All inquiries were referred to the corporate automated website and e-mail responses were also automated and non informative.

After waiting in a line for about 7 to 6 hours, the airline attempted to rebook my flight plan for the next day. The lack of information forthcoming from the company and inappropriate lack of sufficient personnel to assist passengers' needs (one employee) were appalling. This and the total lack of accountability by a responsible authority to answer questions, lack of a company contact phone number to reach any individual who could be spoken to, are pitiful. I guess people actually have to die or become seriously injured before they are forced to take responsibility or provide any explanations. This does not help those who may have been traumatized by the incident and all the others who waited many hours missing many connecting flights, losing time, and money.

Has anyone tried to unsubscribe the newsletter from Flying Blue? I have! And I am still getting them after speaking to about 7-8 persons at Flying Blue and KLM (I have the names written down) and sending a fax to them. Email doesn't work at the webpage due to my account being cancelled.

So here it is. My old Flying Blue account is cancelled and the new mails continuing to drop in and no one at this fantastic company (KLM/Air France) seems to be able to help me with this problem! What can I do? But let me give you an advice on the way. Never deal with them whatsoever. You are hooked for life!! I really used any other airline I can, or travel by train, bus, car or rather stay at home if the only choice would be KLM! !

My husband and I flew with KLM in October 2011 from Toulouse to New York for our honeymoon. Our flight from TLS to AMS was fine. Everything was on time. After a 4-hour layover at AMS, we were ready and had past security to board our AMS-JFK flight. After going through security, we were told to sit along with roughly 375 other passengers in the holding room before entering the plane. After 2 hours of sitting, we were told the flight was cancelled and that over the next 2 days, they would try and get all passengers to New York (great since we only had 4 full days to see NY).

They said that they would maybe have a plane available to take half of the passengers to NY that day and would let us know in 3 hours who they had chosen to board. I am pregnant and, after waiting the 3 hours, was told we didn't make the cut even though I have my flying blue points and all. We managed at the very last minute to get on the flight by a miracle. Of course once arriving in NY we had no luggage. We were told they weren't sure where our luggage was, but they would try and locate and send it to our hotel that we could make purchases if needed to hold us over for the time being. Two days later, our luggage was delivered to the hotel.

After returning home to France, we sent in the receipts from our purchases to an address that was given to me from a KLM agent at the airport. It's now a month later and after numerous email and contact, they told me that they received "photocopies" and that they would not be reimbursing us! Then they proceeded to tell me that it's my fault because I sent it to the wrong address when it was the airport that printed out a sheet with the address. I sent in all originals and they told us basically that we didn't and that we will not be reimbursed for the $347.43. The man on the phone basically said I was lying. To me this is ridiculous. How can they do that? I will never book again with KLM. I feel that the way they dealt with this was extremely unprofessional. What happened to "the customer is always right?"

I recently booked a flight for my daughter from London to Amsterdam to Los Angeles with one night stopover in Amsterdam on KLM. For various reasons, my daughter did not take the flight from London to Amsterdam. When she showed up at the airport at Amsterdam, she was charged 339 euros because apparently this was a change in itinerary! The irony is that KLM actually gained an additional passenger as the plane was full and my daughter could not board the flight and in addition, 339 euros.

It is not mentioned on the ticket nor on their web site that the charges would be so outrageous!

I had an electronic ticket with a confusing printout KL 1830, which gave me an indication that the flight is at 6:30. While it was 5:70, I was at the airport much earlier for my tax-free. So I saw the flight check-in, went for the tax-free that was finalized in less than 10 min. Then I queued for check-in.... That was long and there's only one counter operating for economy and another for business. While I am standing on the queue and 2 persons away from the counter, the flight transferred to boarding. I reached the counter 20 min before the plane time; but it was on boarding status, so the lady asked me to go and change my ticket. I tried to explain that I would have my 2 girls alone and it would be a mess if i missed this plane. But she said, "Please go to KLM office AND CHANGE YOUR TICKET."

I went to KLM and was still hoping he would send me to the plane as the plane was still there. But the KLM counter was empty, and the Air France office had another long queue. So I waited in 'till my flight was considered a no show!! I was asked to pay almost 600 euros which I wouldn't have been able to pay unless I had the tax-free and because of my nice friend from Berlin. I tried to explain that this is not a no show and I could have caught my flight if anyone decided to help me or if there were enough people in office. But he said, "When you are late, you have to pay a lot of money."

The next day, I got a flight AF 1435!!! It's not the same strange confusing printout. I took the plane and got my luggage completely checked and got the boarding pass for the 2 planes to France and to Cairo. Now I EXPECT A SMOOTH FLIGHT. However, the plane from Berlin to France arrived late!! I walked to the gate E33. After being checked for a long time, they threw my cream and cheese, and they kept my nail care stainless set!! They also included my scissors and a little knife.... Then running to gate E33 with my 2 girls, I CANNOT board, because I am having too much luggage, which is 3 handbags and my laptop.

The problem was that I am alone with my 2 girls which makes them think it is too much for me even if I have 3 tickets. The boarding guy asked me to go to a manager in Room 7 to get approval to pass, and I said, "I am here for transit and my luggage was checked in Berlin, and I was on Air France plane with the same luggage and cheese." And now, I WILL miss another flight. Then I was crying and crying 'till a security lady came and talked to him. Then I passed!! I was on plane by luck. The lady for boarding call the plane and thank GOD they took me, although I checked in and had my boarding passes.

I was about to pay for a mistake I didn't make. It was my birthday and I spent 2 days crying for the money I am paying, because KLM counters were few and not friendly. I didn't feel I am a customer at any point. I believe I could have caught my first plane if I had a normal form of printout and enough counters. Yet, the first thing I heard from the Egyptian lady at the plane door was, "Are you alone? I can get someone to help you." Yes, that is common sense that is not common anymore!!

I appreciate your feedback, because I really feel exhausted and used this money that I will have to pay back for a long time. KLM & Air France businesses ruined my vacation and birthday. And I will have this on my car and Facebook and won't try to save money when I issue my next tickets, unless I receive a detailed explanation and compensation for the strange and slow attitude that is definitely not appreciated .

I have a Flying Blue account for flights with Delta, KLM or Air France. I have booked a flight earlier in the year, received a booking code and travelled to and from the UK without any issues.

In December, I had to return because my father passed away. He was buried on December 22. Since it was last minute, I got a one-way flight from Seattle on British Airways but planned to shop for a flight back to Seattle using my Flying Blue miles. I saw a flight to Dallas for 12,500 miles, so I bought miles to allow for that flight and booked the flight and received a confirmation code.

When I checked my account, I saw a rewards booking from Manchester to Dallas via Amsterdam. So on December 31 I got to the Airport, printed boarding passes and checked my bags. I went though security and proceeded to wait at gate 203. Fifteen minutes before the flight they told me there was a problem with my ticket but I had to catch the flight to make the Dallas connection. So I was to go speak to KLM at transfer station in Amsterdam. Once there, the nightmare really began.

After waiting 20 minutes to speak with an "assistant", I was told that I had no ticket, should not have been on the flight from Manchester. That I had missed the Dallas connection anyway and I would have to sort it out with Flying Blue. Could they get me to Seattle, could they get me back to Manchester since this was their error? No. Such insignificance was thrown at me. It wasn't their problem. Could they use my 12,500 miles for another flight to Dallas or put it towards a flight to Seattle? No. In fact they were debiting my account for 10,000 miles for the Manchester Amsterdam flight. I was "on my own".

My bag was booked through to Dallas with a KLM baggage code, my seat assignment and boarding pass meant nothing and they were going to get their money for a flight they say I shouldn't have been on. How could they let me get on a plane if I didn't have a ticket? How could they print a boarding pass if I didn't have a ticket? How could they send bags on a flight for which I didn't have a ticket? Now the bag is somewhere in the system, after they told me the bag would be on that flight back to Manchester with me. Bold and unaffected, and complete disregard for their actions.

On July 15th 2009, we flew from Nice, France to Amsterdam. The Netherlands and from Amsterdam to San Francisco, California, USA. When one of our bags came down the chute it had a large cut in one side. Items of clothing and other things spilled out on the carousel. Some items were missing and several things in the bag were broken.

The agent for KLM was there and said we had to file a report within 48 hours. Being dead tired at that time, we opted for me to return to SFO the next day to file the claim report. The agent, George, was very helpful and filed the required report on the KLM computer. George said and put in writing that we would hear from Headquarters in 6 to 8 weeks.

Over the last year we have filled out numerous forms and have gone to the KLM desk at SFO. None of the phone numbers are any good. The last one I get phone mail for a "Nancy **", who has never call returned my calls. I must have call 30 times and sent in another form on line to KLM. On July 12, 2010. This has been over a year. No one is responding to our claim for under $200 which was properly filed over a year ago.

On December 7, 2009, we checked in at Amsterdam for our flight back to Manchester to be told the flight time had been changed and we had missed our flight. On returning home, I complained to KLM. On January 20, 2010, I received a letter saying they had not informed us of the change and due to regulation ec261/2004, they would compensate us with $350 each in travel vouchers or $250 each in cash and that if we choose the cash option, to send bank details, etc.

I went for the cash option and sent all the details they required the next day, January 21, 2010. I have never had any reply from them to date. I have sent them two letters, 3 emails, and 2 phone calls, asking them when they are going to pay the compensation into my account with no reply. if you ring them, they say you need to put your complaint on email. The letter from Kathryne ** dated January 20, 2010 is ref klc 100108tobe7.

On February 18, 2010, I tried to buy a round trip ticket from KLM.com. I wanted to buy a ticket from San Francisco to Iran, which usually have to stop in Amsterdam for few hours, and then fly to Tehran, Iran. The website, which I though is the real KLM, showed me a schedule with lots of different time and date options. Finally, they sold me one for $1,092.94.

I paid it with my debit card. Also, right after I paid them, I tried to get a print of my transaction, which I was not able to do so, and my computer turned off. Now, I called KLM, and they say they have not sold me anything. I tried to call the website, but nobody answers. Please help me to get my money back, or have a ticket to Iran.

I am writing on behalf of my mother-in-law, passenger of a Codeshare flight KLM/Delta. She had purchased a ticket with KLM for a flight that was operated by Delta. The ticket was purchased Oct 2009 and has a two-piece baggage allowance. While online check in with Delta, we could not check in two-piece without fee due to chance in policy. Therefore, we contacted KLM/Delta helpdesk in US regarding this issue and we had been promised that since the ticket clearly indicated the two-piece allowance and was purchased prior policy change. This would be honored during checking in also by Delta airline. Delta, however, did not honor the ticket price and condition and instead made us pay US$50 for the second piece. Not only was she made pay but the comments and behavior of supervisor, Art S (red code supervisor) was explicitly nasty and rude.

I recently tried booking a flight to Amsterdam through the KLM website as they were the only direct flight out of Seattle. I initially had issues booking the flight 5 or six times on different days on the online website. I should have used this as a queue to go through someone else, however, I contacted the company by phone and booked my flight with an agent. After discussing my seat preferences, I was told that I could go online to view my booking to make necessary adjustments. When I went online to check my booking, my fiance's last name was misspelled and I couldn't view if I had any seats assigned. After calling and emailing for two weeks and getting different numbers to call between Delta and KLM which are associated companies.

The last issue that made me realize that I wasn't going to get anything resolved reasonably was the agent asked me to write a letter to them with a copy of the Passport in order to correct the last name on the ticket. When a company makes a mistake, then should go the extra mile to fix the issue. After twenty minute conversation with a very unprofessional supervisor. My tickets were reissued with my fiance's name corrected, but now I would have to contact Delta to figure out what seats I could have.

6 hours of time to get these small issues corrected as well as massive frustration and stress.

We had a total of 3 passengers (including my 4-year-old daughter) traveling together and yes, we are very unhappy with my flight experience. Our flight was delayed 9.5 hours due to KLM not having a plane in Delhi on the 3rd night (fog had delayed the previous flight). However, there was an apology letter so I was happy to understand that these things happen. Unlike other passengers who were housed at the Sheraton, I stayed at my home (no cost to KLM/Delta).

I tried to access my reservation that night on all KLM, DL and NWA websites, but it wasn't available for changing so I called KLM in Netherlands to ask them to ensure that they book me direct to MSP, and since I wasn't in an urgency, I was fine even traveling a few days later, but didn't want to be stuck in Amsterdam. At check-in the next day, I was charged $700 for excess baggage because KLM refused to honor the extra weight that is allowed for the Elite status through Delta. It doesn't make sense to me that partner airlines have different weight restrictions for baggage, and charge different fees. I took the same amount of baggage via Delta to India by paying $150, but to bring the same back, I had to pay $700. I find those fees excessive, and would appreciate a refund of $500 (but will Delta give that).

The flight experience for KLM was great. I want to especially thank flight attendant MK Punchi. However, on landing, it was chaos. There was a 2-hour line to rebook our flight, and eventually I got the bad news that neither would I not be going directly to MSP, I would have to stay overnight in Amsterdam, and stand in a line for visa and hotel. I wasn't thrilled to be going via DTW, but oh, well, these things happen, and even though, I had called KLM earlier and they could've given me the option of flying later, they didn't. We stood another 2 hours in line to get the visa for Netherlands, and once we got out, it seemed like there was another line for 2 hours to get the hotel room.

My 4-year-old was now getting extremely cranky, and I just couldn't see her cry anymore and decided to just go to the Sheraton at the airport ($320/night). It would make sense that KLM would organize a hotel room within the airport prior to immigration for nationalities that require a visa. I can furnish the cost of the hotel via fax or email, and I believe I am entitled to this amount (but will Delta give me that money?). The next morning, we had breakfast at our cost (33), and then got the bad news that I was booked in a middle seat although the agent the previous day had told me that we had aisle seats. So much for the Elite status.

When I thought that the whole experience was finally over, MSP airport luggage console was messed up, and our luggage was all over the place, and one of our bags couldn't be found (was delivered the next day, thanks!). To summarize, our trip from the original time of departure to arrival took a total of 55 hours (longer by 30 hours) and cost us decent amount of money that I believe I am entitled to. So much for Silver Elite Status and the 110,000 miles that I have with Delta.

I was travelling from London to Lagos via Amsterdam on the 20th December,2009. I had three bags, the third being an extra bag which i already planned to pay for. At the KLM counter at Heathrow Terminal 4, I was told that I was to pay GBP184 for the extra bag and GBP92 for each bag that weighed over 23kg. My two other bags weighed over 23kg and I quickly adjusted one of them to 23kg and was charged GBP368. I unknowingly paid because I was rushing in order not to miss my flight,my flight was for 6.35a.m and i was still at the counter as at 6.00a.m and so did not have time to crosscheck. I later discovered that I had overpaid because I also paid for the bag that weighed 23kg.This is because I was given a bill of GBP368 instead of GBP276 meaning that I paid for three bags instead of two. I am making this complaint because I was overcharged by KLM and unfortunately paid GBP92 extra. The flight number is KL 1000 and I have my receipt, my flight details and baggage weight can also be crosschecked with KLM. Thank you.

Our flight from Amsterdam to Paris was cancelled. We were re-booked on an Air France flight to Paris. Our luggage is lost. It was never scanned into Paris. They have no idea where it is. They won't let us search for it. We assume they have piles of luggage because of the big snowstorm which cause the flight cancellations. We must assume by now it has been looted. Since they have little liability for luggage, basically the airline employees have a license to steal.

I filed FIR (FIR # 26954) at KLM counter.

I have the receipts of the missing items and KLM PIR (Property Irregularity Report).

date 10/12/2009.

FLIGHT NO. KL0871.

Please respond and do the needful.

I reported to check in to fly from Brussels to Amsterdam on KL1724 ON Saturday morning from Gate A58. T he plane was to take off at 11:30am. I weighed my luggage at the School. I went for a course in Project Management at the Maasttricht School of Management (MSM) in the Netherlands. It was ok at the School but at the gate I was told I had excess luggage and had to pay. I was not possible for me to do that. T he problem I had with the check-in agent: a pregnant woman, was that she just kept shouting at me, rushing me and threatening to take me off the flight. I could not even make any rational decision. When I asked about tax rebate she told me it was late so I couldn't get it!

I rushed to the plane only to find out that we had to wait well over thirty minutes before take off. One of the agents a young man promised to send my luggage back to the hotel for me so I could arrange and have it sent to me. I was given a pen to write the address. Under the condition I only wrote MSM and the name of the hotel Aparthotelrandwyck. T he luggage has not been sent. On arrival I have called Brussels airport several times even to give the phone no of the hotel and ensure that the address is clear but to no avail. I feel very insulted to have been treated this way. I have my Project Cycle Management Book in the box; the reason for the trip and this lady will not even allow me to open the box under the pretext that I was late.

KL1058 to connect to KL1779 July 18, 2009 Cardiff, Wales. We--myself and my two children--were booked on KLM flights by Costa Cruises in order to meet and embark on the Costa Magica, Kiel, Germany. We were to be met in Hamburg and taken to Kiel by Costa Cruise agents in that country. Due to a technical fault, through no fault of our own, we could not manage to get to Hamburg in time to travel to Kiel and so missed the boat.

In effect, we completely missed the first two of this very expensive cruise. We only managed to get on the boat, when Costa Cruise agents managed to arrange flights that got us into Hamburg, put us up in a hotel and then fly us to Stockholm to eventually get on the boat. We actually missed 3 days as we missed out on the Stockholm tours of this once in a life time trip.

I tried to ring KLM--the person who answered the phone in Amsterdam put the phone down! There was NO KLM staff at Cardiff, Wales to help me. The Cardiff staff tried by could not find us flights to get me to my destination in time to get the boat. I was stressed. I cried. My daughter became sick. What a start to our holiday of a lifetime! KLM was responsible for this. I wanted a stress free holiday, not a test in endurance.

Then to make matters worse, when we did eventually get to Hamburg, only two out of three suitcases arrived all had priority stickers. This was way too much for my young teenage daughter whose case was left in Amsterdam and she cried and cried. Her suitcase was brought to the hotel the next day.

We arrived at Cardiff, Wales at by 4am July 18th as requested to check in. We arrived at our destination the Costa Magica on July 20th mid morning and eventually got to our cabin much later. KLM's inability to get us to our destination on time caused great distress and caused us to miss three days of our first ever cruise. We missed all the introductions, lifeboat drills etc. I want compensation.

They offered me travel vouchers - why would anyone ever want to fly with them again after such an experience. They say that is all they can do, and that they expect me to understand this even though i might not like it. They are right I do not like it and i would like to take this further. However, is it all worth it? I am a widow. I have 2 teenage children. This was to be our holiday - the first real one for a long time. We have had a dreadful year. I just wanted us to be together and have a peaceful time.

I purchased a ticket for my daughter Christina to fly from Amsterdam to San Francisco, non-stop, on KLM Flight 2605, on 12/25/08. She was suffering from an illness and needed to return home as soon as possible.

I respectfully request that a refund for the charge of $2,409.48 to move up to Business Class, because of the unacceptable treatment and flight conditions.

Christina was promised a comfortable seat because of her illness.

Almost immediately, Christina was moved from her original seat and given an extremely unacceptable one in Coach. (Last row of plane, near bathroom, everyone around her vomiting, etc.)

There were empty seats in Coach and Christina was not allowed to take one.

Christina spent more than half of her flight in Coach.

Christina was not served any food while in Coach.

After several hours of dealing with vomiting neighbors, her own sickness, not having any food, and having to move regularly to let people out of their seats so they could use the bathroom, Christina walked up and down the aisles looking for an empty seat, with the intention of requesting to be moved.

Out of desperation, Christina walked up to Business Class and noticed about 5 empty seats. She explained her situation to the flight attendant who was extremely understanding. She told Christina she could move up to Business Class. Christina asked what the cost would be, as she is a college student and does not have a lot of extra money. The flight attendant said If it were up to me, I wouldnt even charge you. The flight attendant also stated it was obvious how sick she was.

The contrast between Coach and Business was astonishing. The flight attendants showed genuine concern for my daughter. One sat with her for a while as one of Christinas symptoms was uncontrollable shaking. The flight attendant stated she could tell Christina was extremely uncomfortable. She provided a warm blanket, slippers and a towel. The flight attendants were attentive. Christina asked for food, even though they werent serving, and she received it.

The treatment she received while on Flight 2605 was unacceptable and we request a full refund for the entire price of the ticket and the upgrade. Christina really had no other option and the flight attendants understood that.

For a long time, for participating at the film festivals such as Rotterdam, Cannes, Clermont-Ferrand and we use the KLM, Air France flights. Unfortunately, some things happened which would not be suitable for these brands.

On January 26th, 2009, my colleague Ms. Leila Nayeb Ghanbar Hosseiny had a flight to Clermont as below: KL 434 H Tehran KL 1227 H Amsterdam AF 7438 N Paris The flight was canalled and at the Airport the KLM changed the flight via Iran Air to Paris. Her time was wasted and lost the flight and her meeting in Paris! At the Airport, KLM did promise to send her baggage to Paris. After two days, nothing happened, her baggages were lost and KLM office in Paris in spite of knowing this, did not answer correctly. Several times she calls them without any result.

Here in Tehran, I always call the KLM office, it is either busy or nobody answers correctly. What shall we do? Who is responsible for this event? She lost the flight, her baggage and as the important fact, lost her meeting in Paris. Do you think it is OK for the Prestige of KLM or AIR FRANCE to behave with the Passenger like this? I would appreciate if you could explain it.

I Paid in my country for an escort service for my young daughter on her way to Cape town South Africa. They Charge me twice. And My complaint especially goes towards their bad treatment...Who do they think they are to treat people so unpolite?,,,,,Never ever in my life will travel with KLM.

in my desk and legs and back

I sufferd a great deal deal beside the service was not good during the trip
I had to stay few weeksin pains after I reached Cairo,unfairly I paid 1343

egyptian pounds,my destination been changed for no reason but tomake my cost more,

I travelled to the United States 4 weeks ago and my luggage is still not with me I have called every day for the 4 weeks only to be messed around continuously. I have just tried to check my claim again on line and now the file seems to be closed and I still have no suitcase. I did call again and now they are just telling me there is nothing they can do. I am at the end of my teather please could you advise me on what to do next. I have also been told that I cannot file a lost claim as it is still somewhere on the planet. According to the website a lost baggage claim can be filed after 21 days.

Stress and worry over my lost luggage, money I had to spend has not and I have been told will not be re-embursed.

i was booked on flight KL 662 from Amsterdam to Mumbai on the 14th dec 2008. The aircraft faced a problem with one of its engine n the flight was cancelled. They assured that the same flight could continue the next day same time . All passengers @ 180 were de-planed. @ 100 passengers without EU visa were stranded for hours together in front of the immigration office, KLM staff made no effort to speed up the process. We were put in an hotel Valk @ 100 of us. For reason unknown KLM started pushing people in alternative flights & this started late in the evening.

No proper communication was done whatsoever with the passengers. All flights were departing the next day & through all destinations. Most of the passengers were to Mumbai so were routed through diff sectors such as london, brussels, cairo, dubai, bangkok etc. All passengers had to rush to the airport the previous night in order to confirm their alternate travel, as the tel cards provided by airline was not enough to confirm the information given over the phone.My bag was missing in amsterdam itself as i checked with China airlines before departure amsterdam. This was my given alternate flight.

However after reaching Mumbai my final international destination i filled a report for missing baggage. Due to the above my local domestic flight too got cancelled n i had to bear the additional expenses for the same.

The nature of this issue was handled by the KLM staff in very UN-PROFESSIONAL manner, & does not speak much of its name as Royal dutch airline.

I boarded klm flight 587 from amsterdam to lagos nigeria on november 2008 on my entering the plain my hand luggage was collected from and i was told that my luggage will arive lagos nigeria the next day but till now i am yet to receive my luggage. I have reported to the klm home office here in lagos. I was giving two phone numbers to keep touch but the two phone numbers are not function.

The fact is that the owner of the content of the luggage has reported me to the local police here in lagos that i could not handover his luggage to him. And i have gone through klm website i found lot of customers complian about their luggage missing and if finally arived all content will be missing. I hereby asked that my luggage be sent to me and intact too

I travelled with my 2 kids, one with clebral palsy on klm via Amsterdam on june 10/08, to ghana. On arrival I realised the bag that I paid excessive did not arrive. I reported to the airport office and was told KLM will call me when the bag arrived.I waited for two days without any call so i went there again. On arrival I was given my lugaqage, which was found to be cut and its contents emptied and replaced with somea one from Holland's bottled ginsen which I handed it over to customer service.

I was given an address in aAccra which I filed a compliant and the manager at care told me a copy would be sent to head office which is in Minneapolis since Ghana was not my place of residence. Ireturned back to Canad on July 23/08, filed separate compliant attached letters received from Ghana, gone to the KLM office in Toronto airport, and was given the so called Minneapolis compliant office address and number was I was able to speak to a very rude Male customer service rep. one time. I then mailed out copies of my application thereafter

to this day which is Nov 09/08 no word has been heard from the Klm office. Based on what people have told customers enroute to and from any African nation never get any good treatment from klm staff when you board, which I am beginning to feel it is true.

I travelled from Canada with my two younger kids from Canada in June 2008 from Toronto to Accra- Ghana, on arrival I realised one of my luggage had not arrived. I reported at the KLM office and was given an office address to report to the next day which I did. on arriving in the KLMoffice a compliant ws file and I was told I wouukd be call when the bag arrived.

Iwaited for three day without any call and went to the office myself, low and behold my luggage had arrice but every thing was gone. My bag had been slushed open and i had some ones bottled ginsen in my bag. All my kids foods, clothes and my blood pressure medications were lost. I was told because Ghana was not my place of abode a copy of my compalaint was going to be sent to Minneapolis which is now KLM'S headoffice.

I have made a followup complaints too but no one has responded. I once got some one at the customer service but he was so rude and told me oh mom we dont have any office any more so go on line and that's it till this day. It's so sad when you dont have any one to turn to in such a crisis.

On Sept. 22, 2008 I was flying from Washington to Accra(Ghana) via Amsterdan with Flight No. Kl 652 to Amsterdan and KL 589 to Accra. When I arrived at Accra Airport I found that one of my suitcase did not arrive.(I paid $400.00 for overweight for my luggage) I reported to KLM staff and they gave me a report and reference number to claim later.

I found my lost bag on October 13th, 2008 the very day I was departing Accra but most of the contents had been stolen. I filled out some papers with the staff of KLM at Accra airport.A copy was pulled out from the computer and the staff asked me to submit to KLM office in U.S.A. as I was departing Accra on the same day (OCT. 13th) Unfortunately when I arrived U.S.A I could not find the copy given to me.

I tried all that I could to contact Accra KLM but nobody answer because it is on answer machine. I tried also to call KLM in Dulles also nobody answer because it is on answer machine. I implore you to help me to get paid of my stolen items. KLM office at Accra(Ghana) airport could furnish you with items which were stolen.

Hello

I try to find someone to help me and I got one of the Dutch and he help me .KLM staff request from me my bank account but as I came for short course I can't open new account .So, I told them and they requested from me to contact south Korea office when I will go back .I asked them about any further information and they said no just threw away old suite case and buy new one and We will compensate you in south Korea.

When I went back to Korea I contact Seoul office and unfortunately they said I have to bring the old suite case (but in Netherlands they said just through it) so I told them I didn't have it because already I threw it away and as I asked KLM office in Netherland they told me to do like what I did . They refused to pay for me and really I was upset and I will never use this airline again. Furthermore, there services are so bad.

Having flown NW frequently, I expected KLM to provide same type of service. Was I wrong! KLM seems to have a problem with luggage from the United States--twice now, in a span of 4 months, did luggage from our family/friends not arrive. The first time was this summer on a flight from LAX to Amsterdam to Venice; and my daughter just called from England to say her Portland-Amsterdam-Paris-Manchester flight was safe, but that her luggage hadn't arrived. But luggage is usually found, or compensated for.

I have more of a problem with the KLM personnel who display and verbalize a disdain for Americans. On our summer flight from Rome to Amsterdam, someone was in our seat, waiting for someone to get out of their seats. So we stood in the last section of first class, waiting for the seat issues to be solved. A flight attendant asked rudely, What are you doing here? We explained. In an exasperated tone, she said, Just go tell whoever is in your seats to get out! (Of course if we had done that, we would have been rude Americans, a term we heard frequently from KLM personnel. She asked the people from our seats to move, and walked away, muttering, Americans....

Upon arriving in Amsterdam for an overnight layover, one person in our party went to get her luggage. The rest of ours was supposed to have been sent to LAX. My daughter noticed her luggage had arrived. We asked what to do with it and an old man in customer service said just leave it outside my office. My daughter politely explained that anyone could walk away with it. He screamed that he would watch it. She picked it up, put it in his office where she thought it would be safer. He screamed at her again to get out of his office. She started to write down his name, he grabbed her paper, and said, You can't come in here and write down my name, you rude American! Here, I'll give it to you, and I'll take your name too.

We wrote to KLM, but they forwarded the letter to NW, who gave us some customer service miles for the problem. But KLM needs some multi-cultural training. They are becoming known to many as the Ugly Dutch. They have stereo-typed Americans and act as if they are doing us a favor and lowering themselves to even answer a question. I like NW Airlines. KLM needs to clean out the rude employees if it wants to stay in business.

emotional distress of being treated rudely and having overhear conversations with Those Americans...

services.

Here is my experience:-

When I reached my destination Manchester (UK) from Hyderabad (India), on inquiring it was discovered
that my baggage is not found and left lying at Amsterdam Airport as per airport authorities. I was
totally upset with my 11 month old baby in hand and absolutely no belongings (viz clothing,

expensive items, baby food etc)

This made me frisky hearing to this news and lost my mind how to survive without the whole baggage
till its arrival.

This situation made me very unhappy and discomfort as it had been a drastic journey all along.

I have received my baggage around after 29 hours of my arrival to Manchester. My kid and I doesnt
have proper clothes and unable to refresh ourselves from the journey stress. Kid couldnt feel

comfortable without proper winter clothing during the period.

Thus sufferings started to kid compelled my husband to call NHS doctor on sunday (20 Jul 2008), as
GPs are not working on Sundays. Telephone Prescription cannot be an appropriate treatment.

Conditions tend to change drastic as time passing-by.

For all these difficulties caused due to delay of my baggage in transit of your services.

Hence I claim to compensate we both with an amount of 300 .

He immediately called me in KSA and passed his personal mobile the phone to a very indignant and intransigent check-in operator who proceeded to inform me my son couldn't fly on this KLM flight as his KSA visa was incomplete. This operator's speech was practically incoherent and difficult to understand due to a severe local dialect. I asked to speak to the on duty supervisor and was duly passed to a female who would not identify herself other than "Susan". furthermore she would not give an employee identification number. Again I was informed that my now very upset son could not travel as his visa was incorrect.

As I am employed by Saudi Aramco (The KAS Government) and all the families' visas are issued at the same time. I now found myself in the unenviable position of explaining and talking your obviously incompetent and possibly dyslexic staff through the 48 pages of my son's passport until she found a full page visa clearly stating a current multiple signed and stamped visa, which she then proceeded to doubt the validity date written in English, further more to this stupidity she asked me to provide an Arabic speaker on the phone to translate my sons passport in the UK. I do understand the security and visa check requirement for travel, however none belligerent intelligent and competent staff are required to support young passengers.

My son proceeded to his check-in for KL-439 to Dammam where he was refused boarding due to his age (14 Years DOB 15/01/94) Again he indicated a call to me from his mobile where I was told by a very abrupt member of the gate staff "she had no time to talk to me and was returning my son to his point of origin (Newcastle) on the next flight." I pointed out he was a returning student and his school in Newcastle was closed for the summer term, he had no money and no friends or family in the area. I was further told this was KLM policy not to allow 14 year olds to fly alone despite his arrival in Amsterdam and paying a full adult fare and despite his last 2 trips from KSA as a full unaccompanied passenger. (Boarding Cards can be provided).

Again after several hundred dollars spent on international calls to KLM and not one response from [their] offices in Newcastle or Amsterdam, [they] have left us with no alternative but to arrange a taxi to meet him at Newcastle Airport, secure a safe hotel for the night for him and to compound matters this child is so upset his Mother is having to fly from Saudi (KL-440Q / Kl-957Q 06/07/08) to collect him and return him home to KSA. Both The Netherlands Police and The Chief Immigration Officer have been informed both concurred [their] actions were unsafe and seriously disturbing and will be pending litigation.

This dangerous farce and [KLM's] total lack of responsibility for young fare paying passengers is unbelievable. By your [their] action of allowing a young passenger on the first leg of his flights [they] must take full responsibility for him to reach his ultimate destination and by not allowing him to proceed [they] should take responsibility for his welfare and safety at his return destination. [KLM] airline seems to take no responsibility for young passenger's welfare, safety or financial costs incurred! It would seem [they] can only quote policy and pass the blame to everyone except [themselves]!

To this end and without prejudice I expect KLM to reimburse Victor's full fare, his mother's full fare and loss of pay with all hotel and taxi costs incurred and together with my considerable international phone costs. I further require a full refund from company KLM and a letter of apology to my son for this abysmal and overzealous treatment.

On the 18 of July 2007, I was flying from Mexico to Bruxelles via Amsterdam with KLM. Im an artist and someone from Belgium was buying me 8 paintings. I was going to deliver the art to him myself. I rolled the paintings in two different tubes, five in one and tree in the other. The package was made very secure and professional.

At my arrival at Bruxelles airport my suitcases arrive as normal but the tubes were not there. They told me they stayed in Amsterdam and would make the next flight. It was late so they would deliver the tubes the next day at the house of my client. The next morning the tubes arrived, I was happy to be able to show my client his new purchase. But as I was lifting the tubes to open them I realized that one of them was open and empty. Someone took the time to put back the cap on the tube after emptying it. It was the tube that had the five paintings in it. I was frozen by this event, surprised and in chock.

So the next thing was to make the different calls and finally go to the airport to file out a Damage Report. After the report, I spoke with KLM and the airport police. I filled out some papers with them. I contacted KLM, and was told to send a email to them with the painting information, which I did. Ive also filled out a police report at the airport. The airline is obviously responsible for the theft or my paintings, since my luggage was in their care all the way.

I tried to enjoy the rest of my stay and hope for some good news, but that did not happen. After two weeks, I went myself to Amsterdam airport to look if my paintings were there, maybe in the lost and fond but still they are no were to be fond.

On September 8, 2007, I came back to Mexico via Amsterdam. Arriving at the airport of Mexico I made a report again with KLM.

And now, after many phone calls, still nothing.

The value of my lost was over $26,000.00 dollars. It makes me sick to know someone has my paintings somewhere and that they will probably be sold for nothing.

KLM is to blame because they are hiring thieves who steal and walk out of KLM with the stolen merchandise of their customers. KLM has done nothing but offer some apologies.

My cell phone was worth 175.00and camera about 100.00

I have to say that I am very disappointed with the Service at KLM. Every year we fly to Mexico to visit friends and family. This year, on the 17th of November, we wanted to fly to Mexico, from Bremen (Germany) via Amsterdam. The trouble already started during the check-in at Bremen Airport. We had to pay overweight for our luggage, although we had a printout of the Amadeus System where it said that each passenger could take 2 suitcases 32 kilos each (we were amazed, but since it was written in the system and our agency even called KLM on this matter and they agreed, with the comment if it says so in the Amadeus System then it should be so, don't you think?

The lady at the check-in registration desk said it's true, she could also see the wrong information on her screen, but regardless of that, we still had to pay the overweight. She recommended us to get the money back with our agency. (which, until this day, is trying to get the money back from KLM...which means, we will have to wait a long time until we see our money!). But that was not all!

As we arrived in Mexico City (after passing 2 Passport control desks during the trip) my husband was taken to the migration installations (exactly like a prison but without bars, otherwise, everything cement and they treat you like a convict!) together with another 30 passengers from KLM. They said that there are new laws and alls South Americans, Africans and some Asians need a visa to enter Mexico. He had to spend 26 hours (no shower, only 1 phone call - after I had a lawyer call there !, 2 meals (after 8 hours!) in this prison together with other passengers.

The migration officer informed me that KLM, together with other airlines, has to pay a very high fine for every passenger they fly in without a visa. Well, after these terrible 26 hours, we were sent back to Bremen. KLM Mexico assured us we would get our money back. I tried talking to KLM here in Germany and also asked them why they let people check in w/o a visa. They said that they cannot make changes in their system as fast as the laws want them to.

What a stupid comment. And the answer to my question as to what the passport controls are for they said Oh...we do check if the passports are still valid...but we don't have to check if the passengers have a visa. Oh! Sorry, I didn't know that! Why don't we just send everybody around the world w/o a visa and pay high fines. It's so much fun!

Well! Just wanted to let you know that I won't get a cent back from KLM, since they don't fell responsible for our problem. (which actually is also their problem). I hope nobody else has to go through this. It is a nightmare!
By the way, through the years, I had already lost my luggage 3 times with KLM. But they always arrived two days later. But I will never fly KLM again. And yes, KLM is really giving in on friendliness. That includes the stewardesses.

Now I have 1475 EUROS less in my pocket, my husband hat a traumatic time at the migration prison and nobody semms to care much about this.

I traveled from Berlin to Amsterdam on KLM flight KL1835 on March 3, 2005. My luggage did not make it to Berlin. I filed a missing baggage complaint at Berlin airport (file reference number - TXLKL29005). From then on, I spent 8 days trying to trace my baggage. KLM customer service failed to respond for several days despite repeated emails. In Berlin, after much difficulty, I was able to get through to the KLM office via phone. They were neither helpful nor friendly and I did not get any information on my luggager.

Finally, I was back home in Chicago with absolutely no information from KLM. I continued to write emails to KLM (getting through to them by phone is almost impossible). After repeated attempts, I get a call 9 days later on march 12 saying that they are not able to trace my luggage. I am appalled that it took so many days for KLM to make the first courtesy call to let me know that they cannot find my luggage. I am a frequent business traveler and KLM has been my worst experience. Further, KLM customer service is extremely poor and unresponsive. My recommendation to anyone who wishes to fly KLM is to be cautious about what to expect from the airline.

I still do not have my luggage. There is important materials including expensive business suits in my luggage which I need for my next overseas business trip on Monday, March 14. Evidently, I will not have my luggage by then and my business trip is in jeopardy

I flew From London Heathrow to Schipol Airport Amsterdam on 19th June 2004. My baggage was lost on the way to Schipol by KLM, losing amongst the obvious (Clothes, toiletries, personal items) my I-PAQ palmtop, Gameboy with games and a new electric razor, a present from my girlfriend.

Now I understand that baggage gets lost, it happens but the lady on the baggage clearly did not care and over the space of nearly two hours made two phone calls and assured me time and time again that my baggage would turn up sooner or later. It is now the 9th July I have filled out the necessary forms and despite numerous(over 15) calls to KLM, in both England and Amsterdam my bag has not even been located and I still have to wait two and a half months before they even begin to process any sort of claim for compensation.

I was already travelling on a tight budget so spending money on clothes and toiletries the moment I landed was not the kind of thing I had in mind for my holiday. In Total I spent 150 euros to not even replace the colthes I had lost let alone the electronics which to buy total 380 approx without regards to my designer clothes, I would not like to think of the price that the bags total contents cost me.

Apr. 29 2004

I am a foreign Student, arrived to the State on January 3, 2001, on a KLM flight no. 8643 from Amsterdam to NY. After I went through all regular proceedures, and turned into the luggage railings, I've found out that one of my bags is missing (I had a suitecase and a hand-bag. They sent me to the proper counter to file a complaint.

After a week, and several phone calls, I got the bag, which was locked with a lock, in a plastic bag, the lock was broken, and the items in the bag were thrown into the plastic bag, making a big mess, living items that was once in the bag to be missing from it at the time of delivery. I had very important documents that were lost, I think someone realy liked my shiny makeup case that is gone, they even lost one(!!!) boot from the pair I brought with me (and what sense does that make...), a pair of my favorite sunglass, a pair of earings that was in a small box, etc.

I wanted to file a complaint again for the lost item, so I e-mailed the service an e-mail (on January 15, 2001, and I have a hard copy to backup), and I've tried to reach them on the phone, over and over again, only to know what is the suitable proceedure for that, but they eigther do not answer the calls, or they don't care enough to return the messages (if the answering machine does answer...) When I'm calling to speak with the company's rep., the answer I'm getting is: The same number that you use right now, is the only number I have for this service, and I can't help you further than confirming the number.

To this I call a very bad costomer service, never the less, I want to complaint about something in a very big (and known) company and I just can't because they are so unorganized and so unpleasent to costumer (on the main number as well) and the make this simple proceedure to an impossible one! I don't have too much time to deal with it, because I'm a full time student, and I've lost a lot of money with this case, and some valueable things that can not be replaced, I thought to turn to you in order to get their attantion, and help me get what I deserve! I thank you very much, and apriciate you work. (and sorry if I had any spelling mistakes...) Efrat. P.S. : two more things: 1. I don't have the original complaint sheet from the night I've arrived. 2. My passport number(if needed)is 7284671 (will be written on their copy of the complaint, and it's an Israeli one.

Lost of money. Lost of time trying to deal with the problem. Insult to any person who expect to got some attantion from a big airline. I will never use this company again, nor will I recomend my other relatives! The worse service I've ever got (and I've mationed that on the e-mail I sent them).