Complain about a product or service

Kingsgate Resort

Williamsburg VA

Stacey of Doswell VA (8/16/04):
I had made reservations for their Kingsgate Resort in Williamsburg, Virginia beginning 8/14/2004. On Friday, 8/13/2004 I called to cancel my reservation because of Hurricane Charley. I spoke with Al and he told me if I canceled my reservation I would be charged for the entire amount because I wasn't going by their cancellation terms. I never received a confirmation email telling me the terms to begin with, but I explained to Al that I did not feel comfortable driving to the Williamsburg/Virginia Beach area with a hurricane on its way.

He told me he would cancel it, but I would be charged. Then he insulted me by telling me I was over-reacting. He said he was a pilot and that nothing was going to happen and he should know about this more than me. At the time I called, the City of Williamsburg had already closed their Jamestown and Yorktown properties because of the hurricane. I asked Al to let me speak with a supervisor but he would not.

The reservation amount was $379 plus tax.

Stacey should notify her credit card company and dispute the charge.

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