Jetblue

After flying direct from Boston to Cancun in January, my friend and I discovered that our luggage, along with 7 other passengers, was never placed on the plane. We spent 4 hours at the Cancun International Airport trying to figure out where exactly it was, along with having to go through Immigration. Then to add insult to injury, we waited in an extremely long line through Customs without any luggage.

Do you know what it's like to visit a tropical resort with nothing on but winter clothes on? We had to take a taxi to the local mall and spend more money on clothes, toiletries, phone charger, etc., just to make it through the first 36 hours. Finally, someone from Jetblue showed up at the hotel but we were out for a walk, so they left!

Then we had to take another taxi back to the airport to find out who had our luggage. They didn't know, so we left. Later that night, some guy in a pick-up truck pulled up with our suitcases in the back of his truck. He charged us $75 and wouldn't let have it unless we paid him. We tried to get reimbursed from JetBlue, but they won't budge.

I waited on the tsa line for 1 hour and as a result missed my flight. I waited on the just ask line with 5 other passengers also on my flight who needed to rebook on the next flight out in 6 hours. So who's at fault? All of us who missed the flight? The tsa? Or is it just life sucks sometimes?

My luggage was lost for 3 days that included all my children's clothes. I submitted 3 requests. I have the proper receipts to be reimbursed. I was denied because I didn't have the right receipts. I use the airline 15-20 times a year and only asked for a $200 credit for future travel and got no response. My report is # ** and the baggage is # **.

In today's economy, people like me try to save up for future vacations. I saved money for a trip to San Jose in December. What turned out to be a $700 ticket for two turned out to be a $1500 experience. I booked flights for two in September to fly in Friday night and return on a red eye flight to JFK. It was necessary to get back by then because of chemotherapy my daughter had to receive at the hospital.

Sometime in October, Jetblue sent me one email telling me about a change. Of course, I took a quick peek. It seemed to me that it was only a time change, not a whole day change. Jetblue rebooked our flights where our return tickets were for Sunday night, not the Saturday night. Surely, I thought they would try to book us out on the same Saturday night on different flight and be lenient, but no, they charged me $800 in total just so we can get on connecting flight that was not full to begin with.

Not only that, as we stood there in San Jose waiting for a taxi to bring us to San Francisco, a ticket agent told me they never fly out on Saturday nights back to JFK. Oh my God! Why is it even an option on the Jetblue website? I realized my mistake but what about Jetblue? This is not fair to those who book online quite frequently and who count every penny before spending on a flight. I wish for some leniency on the $800 dollars but I also hope Jetblue can correct the option that is available for return flights to JFK on a Saturday night, just so people like my daughter who has to get chemotherapy get to the hospital on time!

I booked a flight from Cancun back home to JFK airport. I booked this flight on October 24th 2011, that is a connecting flight and will have me traveling from 10:05 am til 6:15 pm. There were only connecting flights shown and this was the cheapest flight listed. I looked this morning October 31, 2011, and there is not only a cheaper flight but a straight flight from Cancun to JFK.

I called to see if I could switch the flights seeing as how I had only booked the flight days before, and was told I had to pay $100. I understand that there are fees, but this flight appeared only days after I had booked. I have always used Jetblue, and I have two other Jetblue flights for this same weekend trip. I will never book with Jetblue again and I will speak to anyone I need to, to ensure that no one I know will ever book with Jetblue again. My negative feelings regarding Jetblue were influenced even more after reading some other complaints from seriously ill customers who were treated disgracefully by Jetblue. Unreal!

My wife had a reservation to go to New York for 5 days. Shortly before the flight, she was diagnosed with a brain tumor, and they are not benign. All her brain functions were affected, including cogitation, memory, sight and balance. Twenty-five radiation treatments were prescribed, in addition to chemotherapy.

There was no way she could go on the trip, plus the very reason for the trip was moot since she could not have enjoyed any of the activities, or even remember them five minutes after. However, JetBlue refused to refund or modify the ticket without a 25% penalty. I even contacted the CEO, David J. Barger, three times but, he never bothered to respond or take action.

In September 2010, I booked a flight with JetBlue for an emergency flight back to Boston because I had gotten word that my mom was dying. My flight was scheduled for 8:45 PM. I waited at SFO until 2:00 AM the next morning for the flight to take off. There was no explanation for this delay, just that our plane had not arrived yet. You can imagine the anxiety I felt as I waited for the plane knowing that my mom could be gone by the time I arrived in Boston. There was never so much as an apology issued for this long delay. That was only the beginning of my negative experience with Jet Blue.

I had schedule a return flight to SFO for a week out and I purchased the JetBlue flight insurance. When I had to cancel my flight because my mom was dying, I contacted JetBlue and gave them the name of the nursing facility my mom was at. A JetBlue representative called the facility and they did confirm that she was there, but could not give out any further information due to HIPPA rules. JetBlue refused to give me a credit for the flight so I lost that money. I then booked another flight with flight insurance. I again had to cancel the flight because my mom had passed away and I had to remain in Boston for the funeral.

JetBlue issued me a credit of $306.70 to be put into their bank account. In July of 2012, I tried to book a flight on the JetBlue website for next spring and could not book anything further out than two months, so I waited hoping to be able to go on again and book the flight later. I checked again in September and still could not book anything out further than two months so I called JetBlue. They informed me that my account had expired on midnight the night before I called. I spoke with a supervisor and after pleading my case, she still refused to give me any of my credit towards a flight.

My son, Sergio **, goes to school at University of Buffalo. He was scheduled to take a flight home to New York on 9/23/2011 via Jet Blue, (confirmation **, flight # 131) at 8:15 pm. He was not able to travel as a result of him recently being hospitalized. He was hospitalized on 9/9/11-9/12/11 at Sisters Hospital in Buffalo, phone number 716-862-1984. Upon his discharge, he was driven home to New York. I contacted the airline to cancel his flight and asked to have the cancellation fee waived. They refused to waive the fee, even though a situation out of our hands is the cause for the cancellation. I spoke to Mike, manager at Jet Blue, phone number **, his rep # **. Per Mike, the only way the cancellation fee would be waived is if my son was in the hospital a day before the flight. Even though I tried to explain to him that my son was driven home as a result of his delicate condition, he refused to have the fee waived. Mike did not try to understand or listen. I would like for Jet Blue to waive the $100.00 fee. This is the main reason for my complaint. My name is Carmen **. I'm the mom. My address is **. My phone number is **. Your assistance in resolving this complaint is greatly appreciated. Thank you.

JetBlue forgot to mention one more thing it gives you: Difficulties or better said, impossibilities of ever seeing a cent back once you hand them your money! JetBlue stole $400+ from me! First, by not refunding/returning my money when I initially purchased tickets even though I was penalized/charged more money when I canceled my travel. Then, by obligating me to use the JetBlue travel banks to get it back. In essence, once my money was in JetBlue's hands, they were not giving it up.

Much to my regret, and most recently, JetBlue expired credits that in my estimation were not a year old. However, JetBlue used and hid behind their policies of when the first credit was issued in order to take my money which from what it seems was the intention from the start. Furthermore, the JetBlue travel bank does not alert the account holder that the credits are about to expire --why would they? JetBlue never intended to return the money/credit. Sadly, I had been a very loyal customer. Flying JetBlue all the time; I don't think so anymore. The customer representative I spoke to (Jen) just basically told me, "It's JetBlue policy, I have never seen them return the credits".

JetBlue had opened 3 travel bank accounts when giving "credits" back even though only one credit card was ever used. This, of course, making it even more difficult to get the money back from JetBlue since only one travel bank per ticket can be used when purchasing. You can't combine travel bank funds to purchase a ticket. You can't get your money back! Of course, as I write to "share my concern", I am hoping that someone at JetBlue will redeem the company name and refund my due credits as I was going to use them for travel! I have some hope still but not holding my breath!

I hope (again) that JetBlue is serious in their commitment to their customers, "you, the customer, above all". (Hopefully, the "all" includes money).

I booked a flight on August 1 from Austin, TX to New York from August 22 to August 29. I arrived at the airport at 6am. The person at the ticket counter told me that my flight was canceled. She also said that the airlines sent me an email canceling my flight. I did not receive such email. Anyway, I got a flight on American Airlines at 9:30 am on August 22. My flight on JetBlue was 7am on August 22. On returning home on the 29th, there was another problem. My flight was canceled again. I called JetBlue 1800 line to confirm. No one had any information about my flight. I proceeded to JFK because my flight was 9am. When I arrived, I asked Justlyn, a supervisor, about my flight status. She rudely said that she had no information. So, I stayed at JFK until 10am after waiting in a long line for some information. They decided that I should wait until August 30 to travel at 8pm to Austin. I had nowhere to go or sleep, because I already spent one week in NYC. I explained my situation to Miss **. She did not care to hear about my situation. Miss ** said that because of the storm, they are not going to give me a voucher for a hotel.

I would like to recount a detailed list of events that led to police meeting me at the end of my flight. I had the unfortunate luck of being a on a flight with Rebecca ** as my flight attendant.

On August 17, I boarded JetBlue Flight 804, and greeted Ms. ** by saying, "Hola." She scowled at me and said nothing back. I did not mind her and went to my seat. I was still in a good mood since I was still basking in the glow of my vacation in Dominican Republic. Since it was a 3:36 a.m. flight, I immediately fell asleep. I hadn't realized that I left my bags on the seat next to me until Ms. ** woke me up by saying, "Excuse me, is that your stuff? Well, it needs to be moved because someone's coming to sit there." I thought she was a bit rude but did not think about it enough to question it. It wasn't until I woke up a little before mid-flight that I realized that the gentleman across from me had a row to himself and was wide awake. She could have easily moved the couple to his row but I said nothing.

A little after that, another crew member came by offering snacks. His name is Francis **. It was nothing like I've ever experienced on a flight. The lights were off so we couldn't see what we were being offered. He put the basket in front of the passengers rather quickly and hurriedly. I knew that I would fall asleep again so I asked when they will be serving drinks so that I could take a prescribed medication. He replied, "Not yet!" I was now becoming annoyed with the lack of consideration and abruptness of the attendants. I quickly replied, "That didn't answer my question." Francis ** then said, "There's turbulence right now so I have to take a seat soon. But the drinks will come by later." I was only asking because I didn't want to miss it. But it was very hard to fight the sleep. When I woke up, I realized that the flight was almost over and I had not been able to take my medicines. I was really frustrated at this point because I had missed the beverage service. I had to get up and ask the attendants for something to drink.

So, I walked to the back and saw Ms. **. I said to her, "You know, I'm really frustrated with the service and lack of consideration on this flight. I began to tell her why. In the background, Francis ** was trying to appease me by apologizing and asking me what I would like to drink. Ms. **, however, loudly told me that, "Until you can afford to buy all the seats on the plane, you can't complain. I can seat anyone anywhere I want! Who do you think you are?" She added that she was going to have the police waiting for me once we got off the plane and that I was being a threat to security because the "fasten seat belts" light was on.

I told her to go ahead and do it. At this point, she was already being so aggressive and I was unsure on how things would progress. I told her that she made a mistake by talking to me the way she did. I was not afraid of her calling the cops because I did nothing wrong. It was clearly an abuse of power. Just because you don't like hearing complaints, you try to initiate a screaming match on the plane. Even I was frustrated, I have every right to speak up. And she, being the professional, should have been able to find another way to deal with it, as opposed to screaming at me. I chose to walk away and sit down because I honestly didn't want to have more of an altercation with her. My intention was not for the situation to escalate. It was for resolution, and maybe for her to acknowledge that she could have been a little considerate.

By this time, everyone at the back of the plane was facing us and I'm so in shock that she chose (sic) to handle the situation this way. It felt like I was watching a bad movie play out. The way she went from level 2 to 10 with no hesitation was so surreal and so completely unprofessional! She continued to make comments and mockery as she walked away. Then, I went to my seat and I took a picture of the almost empty row directly across from me, so that I could show a supervisor how I came to see her as an inconsiderate person. I also started to explain to the couple next to me that I had no problem with them sitting there at all, and that my problem was with her and her nastiness. That is the truth! And they were in agreement with me.

Soon enough, Ms. ** was back in my face, pointing and yelling again, even though I was seated and not at all engaging her in discussion. She was not provoked by any means. As previously stated, I was already seated, and she began on her, "Until you can buy all the seats on the plane..." rhetoric, while pointing at my face. I told her that I wasn't talking to her, and admittedly said, "Get out of my face. Get away from me and leave me alone!" Nothing worked! At this point, I was beyond embarrassed and furious. She put the nail in the coffin when she said, "You're bipolar! You are so bipolar. Yeah, that's why you need to take the medication!" My mouth dropped. I was mortified and so upset. I felt like running but there was nowhere to go while in flight. I then quickly took pictures of her pointing and jeering at me.

I said, "You are such a professional." I pretended that I was recording and said, "I'm glad you said that because now, I have you on tape!" I wasn't actually recording but it got her to walk finally away! The other flight attendant, Francis **, came over and apologized for her behavior and his brevity with me regarding the beverage. He also admitted that she was out of line. He then tried to explain the ramifications of taking picture/video on a plane and how it is against FAA regulations and the law. I was not scared because I knew that what had occurred and what she had said was also probably against FAA regulations. She lost control and was behaving as if we were on the street and wanted to attack.

As I stepped off the plane, I was met by police officers. They forced me to remove the pictures of the flight attendant being aggressive with me. She was watching and I feel that she was smug because she was able to use her power to cover up her actions. She had the police officers do her commands because she knew how wrong she was. And if the "video" (that did not exist) made it to YouTube, her career would be over and the truth of what she said would come out. But I am not an ignorant consumer. I did what I was told by the officers without a fight. There is a video that does exist, ironically, and it is the on-board camera that will clearly prove what I have said is true.

I immediately called customer service after leaving the baggage claim. They told me to speak with a supervisor so I took the shuttle from Terminal 4 to Terminal 5. I had to tell a live person what had happened. I spoke with Christiane and David. They were both very attentive, listened to my story, and took notes, especially David (He is her direct supervisor). Her behavior was so bad that the couple who sat next to me gave me their contact information in case I need a witness. What I take from this experience is that JetBlue flight attendants do not feel the need to treat passengers with respect and they can abuse their power to cover up their bad behavior. Anything you do will be called an FAA regulation violation, if that suits them.

I will post this complaint on Yelp and on every blog site that I know! People must know what type of customer service your company offers. I believe the only mistake I made was not actually recording her behavior. If I would have been arrested for not deleting those files, that would have been fine with me. I should have stood stronger in my convictions. Ms. ** should be punished and I hope to never see her again. I would ask for an apology as well, but I really don't want anything to do with her. What will you do to make this right?

I booked round trip tickets for my 13 years old son. His flight left 7-18-11 at 8:00AM from HPN to TPA flight #559. While booking online, a box popped up regarding UM (unaccompanied minors). It stated that a UM is anyone aged 5 to 12 years old. Unaccompanied minor service is required from ages 5 to 12 inclusive. Those aged 13 or more can travel alone. It also stated that reservations cannot be made online for a UM.

Knowing my son was 13 years old, I made his reservation and I also printed the above statement along with his itinerary and brought both to the airport with me. I was told at the check-in counter that there would be an $85.00 fee each way for my son because he was considered a UM. I showed the woman at the counter what I printed and asked why I was able to make a reservation online then if he was a UM. It clearly stated that you can't. The manager approached me to show me the UM POLICY he printed and asked me 'Do you see what I am looking at? That is the policy, it will cost you $85.00 each way for your son to travel!'

What an arrogant **. So I showed him the policy I had and asked him the same 'Do you see what I am looking at?'. His answer was it doesn't matter. I would have to pay the fee if I wanted my son to fly. I had to pay because my son was right next to me and he was getting a little upset, and I didn't want that knowing he would be flying. So I paid the fee. If I knew my printout would not be honored, I would have made his reservation stating he was 14, not 13 years old. I was not asked to provide proof of age.

We didn't want to have to tell our son he couldn't go at that point, so we paid the fee.

We walked him all the way to the loading ramp at the plane, and he was picked up at the loading ramp by a friend at his final destination. This was a DIRECT flight.

Jet Blue did ABSOLUTELY NOTHING. So what was the additional $178.00 fee for? It's a fraudulent way to wring money out of a customer.

The 'cheap fare' airlines usually end up being more expensive, thanks to dishonesty and lack of truth in advertising.

My future son-in-law was on his way to deploy for Afghanistan and put his computer in his bag. When checking in, he tried to lock the bag so nothing could be stolen but he was told that he would not be allowed to do that. Needless to say, when he arrived in California (marine base), his computer was gone. When he placed a complaint, he was told that there was nothing that could be done and that he couldn't prove it was in his bag.

All of his personal information was in the computer in advance so his family could have it in case of a disaster in Afghanistan. One would hope that they had cameras in the bag screening area. Jet Blue should be ashamed of themselves. I will tell this story to as many people as possible.

On Flight 1153 from Richmond, VA to Ft. Lauderdale, FL on July 18th my seat would not recline. Just wanted to make sure you repair for the next person, 5C. We love flying Jet Blue and try to fly with you any time we can. Your flilght attendants are so pleasant and friendly. What we really like is not having to pay for our bags! Thank you for all our previous flights!!!

My kids and grand kids were on flight 980 going back to Boston yesterday when jet blue boarded them and kept them on tarmac for hours. I thought this issue had been resolved. Keeping young children for hours on hot tarmac is not acceptable. They should have been allowed to go back to terminal and wait.

Me and my family (3 adults and 6 kids) were going to board Jetblue airline flight number 58 out of Orlando MCO on 2/23/2011. When we started to board the plane, the lady at the counter taking the boarding passes had a very bad attitude; snatched the passes and forced them back into my hands. Once on the plane, the flight attendant had smart remarks to me and my family. We then tried to get our seats and put our bags away, while getting yelled at to hurry up. It took a total of 90 seconds to reach the back of the plane, put the bags away and get buckled in. And here comes the head flight attendant to start with her very rude and obnoxious voice and attitude telling us to shut up and listen to her.

My wife turned her head away and the lady said, "You don't want to listen? You aren't flying, get off the plane". Well, we said "we paid for our tickets and we are here, let's take off". They responded by calling the Orlando Police Dept. We were then physically removed from the plane (me and my 6 kids) and held in the airport for 4 hours while being questioned by the FBI (I thought they were here to protect us from terrorists, not unhappy customers). After being held, harassed and questioned, we were free to go. They told me they would refund our money with no fees or surcharges. I just got an email from Jetblue giving me back $422 of my $1200, not credited back to my MasterCard like I paid but to a Jetblue account. Like I would ever want to fly their airline again.

I was at the end of a 2-week vacation with my family that was completely ruined by this whole situation. My 6 kids never want to fly again because they are scared to get kicked off the plane and made to sit in the airport for hours while not being allowed to speak to their parents for no reason other than the flight attendants' bad attitudes. I was told by the the supervisor "while on a plane, you sit down, shut up and listen to anything you are told to do". Also, "the only thing you pay for is a seat to move you from point a to point b". They went on to say that I did not pay for customer service, I just paid for movement from one place to another. I was promised by the supervisor a prompt refund of all my money. That was just another lie from Jetblue.

Jetblue employees steal! We were traveling over the holidays 2010 with pets. We paid for pet fees with the same credit card (in one shot) that we paid for tickets. Mind you, we were required to purchase a 2nd ticket for the 2nd canine to fly in the cabin and they still charged me pet fees for this 2nd ticket and they double charged me in addition to that!

Upon check-in at the counter, Jetblue representative (Paul) asked me for pet fees again, which I forgot (in the fluster of moving back East and running late for plane) that I had already paid for. It doesn't matter because Paul saw on the computer screen that the fees were paid already. I gave him additional $200 pet fees (again, that has already been paid!). He pocketed the $200! Upon calling Jetblue and submitting a complaint to speak up (Jb's complaint department), I found out that Paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is **! That never happened! Paul never gave me the money back!

Now, Jetblue wants to credit me as if I'm ever going to fly with them again! I gave them cash. They won't give me back what I gave them. They lock me into flying with them (and spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "Christmas money" basically. He stole both from Jetblue and from me. Don't fly with Jetblue! They are dishonest!

What has happened to JetBlue? We've been loyal customers flying out of Oakland, CA for years using a morning nonstop to JFK. Now, nothing but a lousy red-eye or stops in Longbeach with layovers. What does that say about the 6.5 million people who live in the SF Bay area where you can't get a direct flight out of any of the three major airports? I guess it's time to cut up the TrueBlue card and move on to Virgin America, at least, they have direct flights.

At 4:30 am EST my family was woken by JetBlue automated call to tell us to contact JetBlue. We called and were on hold for 45 minutes. When finally spoke to an agent we had already found by checking online that our flight was cancelled.

The agent was not very helpful and tried booking us to Hartford Connecticut when I mentioned we lived in outside of Boston and that a car drive would be 2 1/2 hours. Than she told me, we would have to pay for on transportation from Hartford to Connecticut.

Then she tried booking us through Dulles DC. She said she needed to get her supervisor for help. When she came back 15 minutes later, she said that she had no news, that they would pay for our Hotel and we could get out tomorrow. I said, I wanted to speak to a supervisor. She put me on hold. Then she came back 10 minutes later. I gave her my cell number in case we get disconnected. She then put me on hold again for approximately 5 minutes. Then she said she had Supervisor. I was then disconnected.

I called back right away on another phone. I was hoping that JetBlue would call me but they never did. I waited 1 hour and 6 minutes to get to an agent. Than when I spoke to agent with employee # 21910, she told me I only had 2 options. I said that was totally unacceptable and I wanted to speak to a supervisor. She told me it was a 50 minute wait. She then be hold and came back after 20 minutes. Long story short, after holding for 32 minutes, I was disconnected. I called back right away and held for 36 minutes to reach an agent. I asked to speak to a supervisor. I have know been on hold for 1 hour 17 minutes and counting. It have been a total of 5 hours holding and still no result.

So I am now officially 1 hour 23 minutes holding.

7 hours later, still no resolution. Flying JetBlue is like Russian roulette. They are offering that to fly us back 3 days from today. There is no weather issue and they use this excuse to get around paying. Bottom line JetBlue is not what it used to be. They just lie. Buyer beware.

My wife and I had a confirmed flight from Boston to Tampa at 5:55pm Dec29th. Received email from JetBlue reminding me to check in the morning before the flight. Checked flight status 4 hours before scheduled flight - all OK. Arrived at the airport at 3:00pm and printed boarding pass. Noticed flight time delayed by 2 hours (now 8pm). Went to gate and sat there until 11pm. Equip at gate, pilots in plane, told that they were waiting for cabin staff.

Finally at 11pm, the flight was cancelled due to lack of cabin staff. Walking past other JetBlue gates noticed three other JetBlue flights cancelled for same reason. Seems to me that JetBlue had a "strike" of sorts going on. The way the ground staff handled the whole affair was disgusting, we were kept in the dark and left sitting at the gate until 11pm before the flight was cancelled. Giving the time of year and the snow storm 2 days earlier, there were no alternate flights available, until 3 days later. No thank you JetBlue I will never use your services again. Was not able to return home until 3 days later - no flight available.

Last night I went to check the Jetblue reservation to make sure our party has assigned seats and that they are together when I learned that the return flight from our Mexico vacation has been changed from 1:20PM to 10:48AM. I was very bothered by this because I wasn't aware of this change and because there was a reason an afternoon flight was booked. Not sure if your aware with resort vacations but 10:50AM is really early especially since the hotel is an 1.5 away from the airport.

Spoke with Jet blue last night and they offered to give a refund for the round-trip which was $381 or one-way $191. At that time, I wasn't able to tell them go ahead without first speaking with all the travelers. They told me that a note has been made on the account so I won't have any issues and I let them know that I would call back in the morning. I called this morning and spoke to a few different representatives and supervisors. That option was no longer available to me. The only way they can help was to offer us a connecting flight the same day or to travel a day earlier or a day later which is still the same 10:48AM flight. They don't have any other direct flights that day.

If they did, there wouldn't be an issue even if it was an evening flight. I was being very respectful and said if you cant offer us another direct flight that day because there aren't any then I would like if you can please refund us the money for the return. Its an unfair exchange to offer a connecting flight or the same flight another day. It's not the customers fault they don't offer any other direct flights and its also very unfair that they we are now forced to travel on the only option which happens to be so early in the morning.

I am in shock at how I was spoken to after calling a few times and getting nowhere. They gave me such attitude and spoke to me in the most disrespectful way. By a supervisor I was told well I have no reason to stay on the phone with you anymore so when you decide you want to be reasonable then you can call us back but until then and she hung up.

On another call, which was the last one I was told that I am being a very dramatic b** at which point I was in utter shock that someone was even speaking to me this way. Everyone I spoke with which were about 6 different representatives and supervisors everyone had an attitude to them. I wasn't asking for anything that was unreasonable. I asked to be provided another direct flight option, if you don't have one then you should be willing to accommodate the passengers with a refund.

On November 27, 2010, we had reservations on Jet Blue to fly on FLT 51 from Burlington, VT to JFK airport in NY at 11:10AM arriving at 12:25PM. We had a connecting fight at JFK, FLT 981 leaving at 1:52PM for Ft. Lauderdale, FL our final destination. While seated at the Burlington, VT airport gate at 9:15AM, we heard announcements about a flight to Orlando, FL which was now delayed because of an on-board computer malfunction. The announcements over the next 45 minutes or so described several unsuccessful attempts to correct the problem. Finally at about 10:00AM, they announced that the Orlando flight would be further delayed as they were waiting for parts that were being sent up to Burlington from JFK on the next flight. They specified that it would not be on the current inbound flight JFK to Burlington as this flight was already in the air, but on the next one after that.

We were awaiting that current inbound flight from JFK as it was the plane that would take us to JFK as FLT 51 at 11:10AM. At 10:10AM, a very "matter of fact announcement" was made that the current inbound flight from JFK would now become the new outbound flight to Orlando. Period. Passengers scheduled on FLT 51 to JFK would have to wait for another plane. No explanation was made other than "if you have connections, get on line". Here we were with a connecting flight out of JFK, we would miss along with many other passengers with connecting flights that they would miss and we were all displaced by another planeload of passengers going to a final destination location of Orlando. Our departure to JFK went from 11:10AM to 1:45PM. We did make a later flight from JFK to Ft. Lauderdale but of course, got in several hours later than planned.

I can understand delays for mechanical difficulties on my plane or weather problems. I cannot understand a plane going one place is delayed by having been given to passengers on another flight with mechanical problems going someplace else, especially when those passengers do not have to be concerned with connecting flights as they are going to Orlando, FL. The Jet Blue gate agents said that they had never seen this type of switch made under those circumstances. No explanation was given as to why that ** decision was made. I find it absolutely outrageous that Jet Blue would choose to disrupt the connecting flights of an entire planeload of passengers simply to get another planeload of passengers to a final destination point earlier. It's unconscionable!

I have been traveling since 1984 and have never been treated with such respect and have not seen such a level of professionalism until I've flown with JetBlue Airlines on friday, November 19th 2010. I think when something is good, you should really talk about it. Although, people dwell on the negatives alone. Go JetBlue, well done.

Sitting in Seattle airport for 3 1/2 hours after scheduled flight time. Since it started to snow, I was OK with a small delay. The pilot and crew did not leave their homes early as recommended for passengers and they "claimed" that the snow on the roads has caused this huge delay. They kept stating 20-30 minutes more every 30 minutes. I can drive almost to the other side of the State in how long it is taking to get some workers who live 20 minutes from the airport. I drove through the snow and it only took 45 minutes (that's 2 counties away on the other side of Puget Sound). The customer service is non-existent and the workers are patronizing. I would not recommend Jet Blue if you actually want to get where you are going. A small rinky-dink airline with only a couple of workers and no other flights. The extra $30 per passenger for a real major airline is worth it!

My husband and I, as well as our 3 children, had booked a flight from Orlando, FL to Newark, NJ. Upon our arrival on November 3, 2010, we decided to check our jogging stroller in with our checked luggage without thinking anything of it. When we arrived at Newark airport, we were extremely disappointed to see that our stroller had been broken. Airport officials said there was nothing they could do. They do not cover damage on strollers. I sent Jet Blue a message when I got home on November 10, 2010 letting them know what happened.

Their response was that strollers are not covered and that it is in the legal section of the Jet Blue website. What they failed to mention is that the legal section is in fine print at the very bottom of the page that I am sure hundreds of people do not read. I am really disappointed that they did not tell me this when I checked in my stroller or failed to mention when I booked my tickets. Have I known this, I would have taken my stroller to the gate.

Thirty seven of us flew Jetblue on Tuesday, 19 Oct. 2010 from SLC to LGB. On Saturday, the 23rd, at 3:00 am, a voicemail was left on only one of 37 cell phones cancelling our 7:45 flight. After numerous calls, agents would not tell us why the flight was cancelled and we were offered no food, hotel vouchers or flights on another airline. Jetblue's first available flight for the 37 of us to return home to SLC was 3 days after our scheduled departure, Monday! Jetblue refused to give us a reason for the cancellation. Other airlines continued with their scheduled departures.

Jetblue abandoned us! They refused to provide the following for the 37 of us: hotel, food, transportation, compensation for lost wages, extended child care services, missed medical appointments and missed college classes. We were forced to provide food and rent enough vehicles to get 33 people home which was a 12-hour drive. Plus, additional charges for dropping off at another state, food, and gasoline. Four of us had to purchase full-fare tickets to be home on Monday for work and school.

Jet Blue flight 676. I boarded 4:30PM for a 4:55PM departure, which was announced as on time. Next, they announced a 45-minute delay due to line and blamed on Obama being in town. Next, toilet problem and they need to be emptied. Water and headsets passed out, needed to refuel, back to line. 9:15 one snack per person (chips, cookies, etc.) no drink. At 9:20, they announced the flight was canceled due to weather. 10:15, we arrived at the gate. 10:25, off plane. It took until 1:20AM for the arrangement for the next day's flight. No help for transportation or to find a hotel nor any apology. There was a Jet Blue flight for LAX that departed at 7:30PM and another airline departed for LAX at 9:20PM. I have a time line for what occurred. We flew into Long Beach, others flew to San Diego, Burbank etc.

I am highly disappointed by the customer service personnel at Jetblue. Overall, this was not a hugely expensive ticket (approximately $500 total), and they couldn't just offer a full 1-year credit even. I have been a loyal customer and a Jetblue credit card holder. I will be canceling my credit card and going elsewhere with my business. In a tough economy, the only difference between the companies is good customer service. Overall, I am more offended by the way I was treated over the phone. The manager didn't even offer to provide a new credit that expires in one year, even though it was Jetblue that changed up the schedules of the flights. If Jetblue hadn't changed the schedule, everything would be fine. Instead, I'm stuck with a credit that expires in under a year and having to scramble to find a new airline and canceling my credit card. If Jetblue had provided us with a little respect and courtesy over the phone, my feathers wouldn't be ruffled.

I am just trying to get to my brother's wedding. I booked these tickets way in advance. I don't know what I did wrong to deserve this. This case will be reviewed by a complaint specialist at the Better Business Bureau and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

Flight 28 arrived and left Tampa late on 10/22 and so arrived late in JFK. Kim, stewardess from Cicero, assured me that they would hold my Rochester, NY connection because they knew it was the last flight of the day. However, when I stepped off the plane the departure board showed gate 18 already marked "closed". I ran to the gate and there were no employees to be seen. I saw the plane and that it was still connected to the tunnel so I went through the doors. Alarms sounded and eventually 3 men and the woman that was announcing at the gate showed up.

Even though the plane was there and my seat was empty, they would not let me board the plane. Instead,I am enjoying an overnight at JFK. Now keep in mind, Kim, the stewardess, was one of the very first off and she made her connection through Syracuse, NY to make it home. I, on the other hand, did not make it home to my family and the inherent responsibility there. It was amazing how arrogant the employees were. I was at their mercy and their attitude was that if their planes are late and they close the door in your face, they can't be held accountable. Fire Jet Blue!

When the fifth day came, was then told I would have to wait till I return home 2 weeks later before I could even submit a claim for my clothes. When I finally got home, I submitted a claim. Was then told, I had to wait 45 days for my claim to processed.

In all that wait, I was never contacted by Jet blue. When I call to inquire about the process, I was told my call would be cut off if I did not calm down. I tried my best to explain my frustration with the process, without being vulgar.

After waiting a full 105 days without my belongings, I was finally told Jet blue would only reimburse me for $693. My claim was for $3100! Jet blue even encourage me to go through my home owners insurance to recover my belongings. Even to receive the $693 that they want to give me, they require me to sign a waiver. All I ask is that Jet blue return my belonging.

My vacation was ruin. I had to spend money on clothing. I seriously felt like Jet blue has no consideration for what I went through at their incompetence. Even when I complained, they seem to not care.

JFK and Jet Blue management is a dangerous combination. Try to fly out of JFK in anything more than a thick fog and you will experience what I experienced. My flight was to leave JFK to PWM at 10:30 pm and land at PWM 11:30 pm. After a rain storm went through earlier that day, not in the evening, we boarded the air craft at 1:00 am. Yes, that is 1:00 in the morning. We landed at 2:45 am. We were the only group left sitting there while they were cleaning JFK. Everyone on the flight really felt like we were treated unfairly. Jet Blue offered a $25 credit only with them. My team including myself declined, that was really cheap and a poor way to show their concern. I called Jet Blue and was told to go online and complain and someone would get back to me. Well, we all know what happened. That's right, no phone call, no response, just a electronic system generated response trying to settle us for $25. Wow, I guess they call that customer service. No call, no one seems to follow up, again cheap air line = cheap service. This equals frustration. Buyers beware!

I purchased an All You Can Jet Pass allowing unlimited travel for one month. It became necessary to change an itinerary. The terms and conditions for changes/cancellations indicated that you may make changes within 3 days of departure for a $50 fee. The reality is buried a few bullets down where they say tickets must have an advance purchase, including changes. It appears that they are negating their first statement which is what most consumers would see and believe. Ultimately, it is a very savvy piece of doublespeak. Is this legal? If so, I believe JetBlue has made a travesty of the law and duped its customers. Please refer to their policy for Cancellations/Changes:

Cancellations must be made by calling 1-800-JETBLUE (538-2583).

All flights require a three-day advance purchase, including changed flights.

My complaint is about the disrespectful way in which Jet Blue Airway conduct business with passenger on the way back from Dominican Republic. I make the complaint here because that is an American airline and it suppose to treat everyone equal, no matter which country it conducts business.

I had purchased a vacation getaway from these people about 2-3 months ago. I tried to cancel the vacation because I can't travel on the date I specified and now they forfeited the entire vacation which leaves me to forcibly pay these people. This is so ridiculous. Unless you're very sure you're going to travel, never buy an airline ticket from them! By the way, JetBlue's customer service is very poor.

The zipper on a new piece of luggage was broken due to extreme handling. The area to which the broken zipper was attached was brand new luggage. That zipper is no longer usable and area is no longer protected.

Refund my cancellation fee. Here is complaint: My girlfriend decides to surprise me for my birthday by taking me on a 7-day vacation to Jamaica and she decides to use my trueblue points without my knowledge, in which, she just told me today, July 20th. I was happy at first but then realized, how can my girlfriend pick up the phone, give a true blue representative my information and book a trip using my points?

So I decided to call JetBlue, cancel it and told her (Angie) my story. She then contacted a trueblue rep for me by the name of Tammara. She was very rude and not helpful. I told her my story, only for her to tell me that there's nothing they can do. I don't get it. Where is the security for JetBlue? I still can't believe it. So I had to book a Florida trip just because I have and had no intention to go to Jamaica. I am very furious that they charged me a $200 cancellation fee. I want something done on this matter.

Originally, I was quoted a price of $162.00. I agreed. My credit card number was taken. When the operator, no. **, placed me on hold and returned, she gave me a higher price on the ticket. She was the one who had the error on the date. I was on hold for more than 1 hour. I had to pay the second quote due to my mother needing to be home for medical reasons. The original price quoted should have been honored.

The website has technical difficulties by the time it comes back up, all tickets/seats are gone and it cost you more. I feel that the first quote should be honored and that the JetBlue website be looked into. By the time it comes back up, you cannot get a flight; monetary difference. First I was told a price of $162.00, they took my credit card information, and then they came back with a different quote. I was picking up my 86-year-old mother who cannot fly alone.

I made an online flight with Jetblue and bought the travel insurance. I fly frequently and always get travel insurance with the airline. I thought it was odd that Jetblue offered a separate insurance plan but thought nothing of it after I purchased. It is simple. I had to cancel my flight. The reason is personal and deeply disturbing. I have never had to tell an airline the reason before. If you bought insurance, you got it!

They insulted me by judging the reason for my cancellation. I got miles on my True Blue account but they charged my $100 for the change. That is why I bought the insurance! This business is a sham. I intend to alert airports and media to their disgusting practices. I am horrified that these people get away with this. Economically, I have lost $121. Physically and mentally, I am stressed to the maximum that I can handle at this time in my life and the fact that they are the determiners of my life is unfair.

My 5-year old son traveled on their airline using their paid unaccompanied minor service and he was on the flight for 4 hours and he was using his portable DVD player on board, and when he arrived at his destination, the item is no where to be found and I have been back and forth. The representative from the airline by email and basically they are now ignoring my emails because they claim they are not responsible for lost items. They never tried to track what exactly happened.

I don't expect them to be responsible for lost items on the plane but this was a small child that they were supposed to be overseeing and this service I received from them is very poor, because the item went missing while under their care. It would be best if he was in the care of a stranger and I took my chances. The representative have stopped communicating with me which I think is very unprofessional and disrespectful. If this was an older child on this service, I would understand the situation but thy need to use more discretion depending on the age of the child on this service and use better judgement. My child is without his DVD player and his spider man DVD that he was using in it. This service is $75,and I guess I paid for no service at all. I am just getting the don't care attitude from the airline and left to just stand the loses.

Jetblue Airlines at Santiago airport had horrible customer service. I have never seen such unprofessional airline employees before. We got to the check in 8 minutes late and we were told the flight was closed even though we still had 52 minutes to get to the gate. I do understand the company policies and that we need to be at the check in 1 hour prior to boarding as I travel a lot inside the US and in Europe but if someone is late 8 minutes?

I traveled all over the US and Europe and got to gates 15 minutes before boarding and even though some were connecting flights they still made it happen for me to get in the plane. At Santiago airport not only they didn't co-operate and were extremely rude but they made us feel like they put their personal opinions about why we didn't get to the airport on time. That is not professional at all.

When we asked for a supervisor at the check in they didn't want to get the supervisor for us and I had to ask them numerous times that I wanted to speak to the supervisor to see what we can do and to put us on the flight we purchased the ticket for as they havent even started boarding that plane yet so we had plenty of time to reach the gate. The supervisor was just as rude an unprofessional and just walked away from us and didn't even want to help us in any way. We got on the next flight 3 hours later but the tickets they gave us were stand by tickets and we were hardly able to get on that plane and on top of it they made us sit separately? Who wants to travel on a plane separately?

This airport experience ruined our trip and the first memory that comes to my mind about our trip is the aggravation and frustration we received from Jetblue employees and the treatment of us, US citizens who bring a lot of business to Dominican Republic. I will make sure I never use Jeblue again and will also make sure none of my family or friends will fly with Jetblue again.

On 11-15-2009, Passenger was denied check in to his international flight (#1717 Orlando, FL-Dominican Republic) due a 60min rule posted in the airport by JetBlue Airways. At the time we started making line, around 10am, we had 70 min plus to the departure time 11:22am, waiting to be checked in, however by the time we made it to the counter it was less than the 60 min to the departure time. I tried to explained to the agents that we were already on line way before the 60 min apply, however they took too long with customers being serviced while we were on line.

I was very shocked the way the agents handled the situation and the forceful/threatful manner I was advised to pay an extra $40.00 to confirm a seat on the same flight next day. They made it sound like it was our fault for the time they took with the customers ahead of us and the time we waited on line did not count at all, and there was no way they would be to assist us. In this tough economic times, a consumer shall never feel threaten to pay extra fees to compensate the inefficiencies of an airline and/or any service provider. Airlines should do their best to delight their customers, so they remain in business.

first time in my life being on an airplane did i feel some kind of racism from the crew members, i was half a sleep when they served beverages the person didnt nudge me to ask if i want or not. when she passed by i asked nicely can i get water she never brings it to me. she i serving the snacks and tells me she will bring me the water and never does i shouldnt be asking so many time the planes landed ofcourse i'm still dehydrated and medicaly i have extreme thirst. while everyone gets a courtesy when leaving i get dirty look especially from the lady it felt little hostile especialy entering also. i dont look like a middle eastern nor am i . i'm just a dark skinned guy the plane was on 10/20/2009 flight 1053 to pittsburg. i travled so many times on domestic and internationally and never felt like this before of being treated like sh**.

I decided to book a flight for my brother and I to attend an event in Jacksonville Florida. I chose JetBlue due to their reputation and promotions during the end of the summer. Departing from JFK NY and arriving at Jacksonville JAX FL. We were told to arrive at the airport 30 to 45 min before your departure. On Sept, 30, 2009 my flight 616 @ 5.20pm I was Denied to Check IN!!! The JetBlue Rep Christine without checking my information ...literally looked at me and said No.. You are not going to make it thru Security. I can't check you in... She did not even bother to look into it or call the terminal and advise that she has two more passengers. At least the attempt to fix the problem. She went thru a door and came out in a min and Said NO !! That flight was the last flight 9/30/09 @5.20pm no explanation given I was LITERALLY stranded in the Airport, we were automatically booked on the next flight 10/01/09 flight 610 @ 6.05am.

With no option to have a later flight or anything. We were advised to book a hotel room at a nearby hotel. That was JetBlue's solution. No apology or credits given. Upon arrival to the Hotel, the hotel clerk told us that Jacksonville Airport requires passengers to be checked in At Least an Hour prior to their Departure. Nowhere or No one advised me to be there so early. On Oct, 1st, 2009 we arrive at the Airport at 4.45am an hour and fifteen min ahead to avoid problems and finally go home and go to work. As Soon as we arrive, there was a line out the door for JETBLUE. Then first person online was there since 4.00 am waiting for a clerk. We waited patiently... until people started to get distressed.

At 5.00am no one was there, other airline clerks didn't know what happened. Dozens of people that were booked on the flight decided to call 1800 JetBlue, and their representatives called the Terminal at Jacksonville, to their surprise The Manager Dennis L did not book any of his employees for the early flight 610@ 6.05 am to JFK NY. The Media was contacted. Customers were angry and did not want to miss or have a delay... however upon the arrival of the first two young women Charlene and another young lady. It was 5.40am and our flight had to leave by 6.05am they managed to book everyone and depart by 6.40am. However Consumers concerns were that due to their mistake we had to re arrange our schedules and cancel appointments meetings call out of work due to their lack of professionalism.

I purchased a points to fly on the jetblue airlines because i called and they stated that they have not black out dates, however after I paid $480 i found out that the dates i want i subject to black and the entire week is not available and they are refusing to give me a refund or credit to buy a full fair.. very unfair

My family and I flew to Orlando to Austin on July 1,2009.We did not have any problems and it was a great flight.On the way back to Austin July 6 and it is a very different story.Checked in with no problem and my daughter was already harness.Gave our bording passes to gate crew and they even said how cute my daughter(23 months old)was(she was wearing bright red harness).Then we get to our seat and everything was fine. My 23 month old has her own seat.That we bought and paid for.

We are the first passangers on the flight.My daughter is is buckeled into her seat with her harness and the flight attendant walks by and smiles.Then the cabin doors close and we are taxing down the runway.Then the same flight attendant comes up and starts talking to my huband about my daughters seat that we paid for.She tells him because she is 23 months old my daughter must sit in his lap during take off and landing(My 34 pound daughter who is 23 months old).Then I got invovled.I informed the flight attendant that is dangerous and I am not risking my childs life.

We both informed her we have paid for the seat and she said, that does not matter and if we do not follow the rules, she will get her supervisor.I inform her to get him.My husband said why is this a problem now?We came to Orlando on JetBlue with this harness and a seat.No one said anything.One of the flight attendant said I am sorry but FFA regulations require that any child under 24 months must sit in lap or a preapproved harness.

Then tells us our harness was not preaproved.Then another flight attendant gets involed and says we would have to go back to the gate.I said get the supervisor please.They both stear at me and then one leaves and starts bring flight books to me and putting it my face.I said please stop.She just looks at me.Then we start back towards the gate.

A male suervisor comes on and asks me to step off the plane while we discuss this.I ask him is the plane going to leave without me.He informed me it was a possablity.I just looked at him and said no! We did not have any problems with the flight going to Orlando why are we having problems now.No one said anything when we checked in or when we bought the ticket.I told the supervisor I have tickets and it is not in the fine print.He told me that was an IT issue.Then tells me we need to put my daughter in my husband lap during take off and landing.

I said no that is dangerous.Then the flight attendant starts talking about my baby getting crushed from my husband if she wears the harness in his seat.Then I hear that and I am crying.I ask if there is a car seat.He says they do not keep those.Then anouther supervisor comes on and says I will go get one.We have them.Then the first Supervisor just looks at me.Then the 2nd supervisor said sorry we are out.Then a third one comes on an apologized.She said she is the inflight supervisor.Everything is fine.Then says my daughter can ride in her seat.We were an hour late leaving. Right before we left. A man came up to me and told me he is with the FBI. No I am not joking. HE said he is with the FBI. He told me I should take care of any discrepancies before flight. I said What and looked at my husband. I was thinking we did not have problems before the flight. Since all this started as we were taxing down the runway, it did not make any since what he was saying. My husband waved him on. He left and why would he say that enless he was told a differnet story. We left the gate just a little bit over an hour late. Everything was fine until beverages were being requested or given out. We asked for bottle water and just got odd looks with no eye contact. She walked away and brought the people in front of us water and the ones in back of us. It took 55 mins for us to get bottle water. There was tubulance. However that was said after everyone but row 19.

My family was the only ones on row 19. That was the entire contact we had on flight with them. I got sick on the flight right before landing. I threw up in the little bag in the front. We were very close to the last ones leaving the flight. One of the flight attendents was cleaning and throwing things in trash. I asked her if I could throw this in the trash. She said yes and I put it in there and walked away. As I am walking away she yells did you use this? I said nothing. Why would I throw a sick bag in the trash, if I had not used it. She yells I need to come back and throw this away. I just kept walking. I am thingking this is ridiculous. This entire this was poor customer service and a power trip. The inflight supervisor wanted us to do exactly what we were doing. She said she was sorry for this situation and pated me on the back.The flight attendents did get on the load speaker and tell all the passengers sorry for the delay. The flight attendents never said a thing to my husband or I by ourselves.

They just steared at us.If they were trying to make us uncomfortable, they did.However, I do not have to fly that way again.

TodayJuly 6th, I received a phone call telling me that the flight had been changed and that it was now returning to Orlando! How was I supposed to get back to Tampa to pick up my car? Not their problem. How can they do something so stupid to so many people? I asked for a refund and was told yes, they could do that, would take about 10 days. It only took "right now" to charge my account. How can they keep my money for 10 additional days? The refund they offered me was short by $8, a "credit" I received for overcharging me on the original fee. However, it costs $15 to use this credit. How stupid is that??

I reserved 2 seats 7F and 7E on a flight from JFK to Jacksonville Florida for June 6th 2009 I did this on Feb 4th 2009. I PAID for these tickets with a credit card on the night of Feb 4th 2009. I went to print my boarding passes on the night before the flight ONLY to find out that the seats were changed to 8B and 11E which is 4 ROWS APART from my original seats together. I called JETBLUE only to be told that they CAN NOT do anything about it even though I paid for my tickets already, then they told me they would give 2 seats together at the back of the pane. Now remind you I had a 8:30 am flight I was not notified of the change nor was I e-mailed about the change and I was FORCED to PAY an extra $20.00 per seat to be seated next to my wife. Which I thought to be total bullcrap even when my tickets were purchased well in advance it's not the $20.00 it is the principle of the matter. My tickets were purchased 4 months ahead of time just so I can have 2 seats together not 4 rows apart

Would NOT allow me to change flight to Cancun, Mexico booked for May 10th, 2009 without charging change or cancellation fees. Failure to accomodate me despite "swine Flu" outbreak and advice from US government to cancel all non-essential travel to Mexico. All other airlines (AA, Continental, US Airways, United) are accomodating travels to ensure their safety and have waived all fees until MAy 15 or 16. JetBlue is putting me in a situation where my health and the health of other travelers in my situation could be put at risk.

My family and I were on a flight to West Palm Beach on April 9, 2009 from JFK. When two in- flight attendants started harrassing us and threatened to remove us (me, my newborn, my partner and a lady next to me) because we were following their directions but not to there satisfaction. They were yelling in my face and being very rude for no reason. This whole show caused my baby distress and I have sent the Chairman and his VP a letter explaining the series of events. I sent the letter on April 13, 2009. I am still waiting for a response or acknowledgement on this serious matter.

My mom and brother were suppose to be leaving from Ponce, PR on Mar.8 at 6am. They arrived 1 hour early to find out that the flight had just left. They were told because of daylight saving the flight left an hour earlier. They were never informed of these changes. They complained to the airport and was directed to call jetblue.

As the ticket buyer I called on behave of my mom and brother to complain and try to resolve the problem. I was connected to their office in Utah and spoke to a few of their customer service rep. to later be transfer to there supervisor. I tried asking her for her name but she only would give me an employ. number 61206. She asked me if the ticket was booked online once I answered yes, she told me that if I would of booked it with a rep. I would of been inform about the changes.

Once she was done telling me that, I responded to her that I did speak to someone because once I booked it I had to call and book her pets. Therefore I did speak to someone who at no time mentioned the early departure. After that she excused the rep. by telling me she probably wasn't aware of that, but that there was nothing she can do for me. I kept complaining about the situation how my bro. has to come back to work and knowing how the economic is, he can't afford taking extra days off of work. At this time she asked me what other airport was in the surrounding area.

Once I told her of one she said, OK they can re-booked them there but that its an addition $500.00. Unbelievable she told me thats the most she can do. I asked to speak to her manager because this was there mistake, she replied that there wasn't a manager but I can speak to another supervisor and put me on hold. I was left on hold for over and hour and then hanged up on. I called back and spoke to another employee to find out that she put a comment on the confirmation number therefore they would not be able to help me. I am very disappointed with the whole situation. My problem was not solved my mom and brother had to reschedule to leave the next day because thats the only flight out.

My brother works in a Dealership, they are not doing well because of the economic. In his department there were 9 employees. Now there's only 2 and his one of them. He went on the vacation because to pick my mom up.

I opened an American Express / JetBlue credit card account based on marketing messages that JetBlue's True Blue frequent flyer miles do not expire as long as you continue to use your Jet Blue AMEX card. However, as soon as you reach 100 points, JetBlue automatically (you have NO choice in the matter) converts your points to travel certificates with a one-year expiration date. I attempted to dispute this with both JetBlue and AMEX but I got not where.

My simple logic is as follows: If you put an apple in your refrigerator; and your refrigerator is in your kitchen; then the apple is in your kitchen. Thus, if travel reward points automatically convert in to travel certificates; and if certificates expire after one year; then points also expire. The consequence is that I cannot save points and spend them for travel whenever I want. I MUST travel on JetBlue within one year of earning a travel certificate. This is potentially expensive, inconvenient, and completely outside of both the spirit and letter of the heavily promoted card benefit that points don't expire.

Last year I flew on Jetblue and some items were missing out of my bag (2 dvds and 2 books. I complained to them and was given the run around for a few weeks. They said it was the TSA, but I didn't contract the TSA, I felt they should do something. The items cost around $300. Finally they reluctantly offered me a $25.00 voucher on my next flight. The flight back almost pushed me to the brink. Delayed 2 hours on the tarmac, screaming babies, attendants that are not trained to do anything but shrug their shoulders.

[Recently] I booked tickets for 2 and had to cancel, the fee to cancel was $40 per person last year. I had to rebook within 1 year and did. I could not take that trip due to a medical emergency and that cost me $100 cancellation fee. Why does it cost $100 to cancel? because of the cost of gas, gas is down now so... because every other airline charges the same thing, how does that justify anything? So what started out as $400 is now worth 150.00. Why? It should be 250.00 but they don't refund the tax.

So you pay for your ticket and taxes, and if the service is not provided they get to keep the taxes? On a flight that they are going to sell to someone else? It's either fraud or price gouging or both and someone should really look into this. And, If you call them to complain, it's like talking to a brick wall that's our policy x 1000. They do not care.

We booked four tickets through Jet Blue Airlines. As we were scanning down the web page the flights were listed in time sequence of flights to our destination with corrisponding departer times. We picked the 3rd flight on the page. I.E. the sequence of times were listed on the page. we accidentally chose the 8:25pm thinking it was an AM flight. Later that business day we went to review our agenda and noticed that it was a PM flight.

We called the later on that day but only 6 hrs later and asked to change the flight to the correct flight but they stated it would be a one hundred dollar fee per person to change the flight. (Please note that it is October 14, 2008 and the flight we are booking is for January 10, 2009) but because of their policy there is nothing we can do. and Jet Blue simply stated: Too Bad... this is absolutely outragious since every other airline allows you to cancel entire flights with no fee as long as its within 24hrs, but with jetblue its only 4 hrs and all we were attempting to do was correct the flight time because of the way it appeared on the website was very confusing.

the Best thing about the whole situation is that they stated is: we don't over book our flights and that is why we have this fee, BUT when I viewed the flights there were only 7 other bookings for that flight, yet they dont overbook like other airlines do! This is crazy and I strongly like i am being scammed especially when there are over 50+ other seats still available on the flight that we accidentally booked.

$100.00 fee to change our flights per person. Total Cost:$400.00 US dollars for a simple change of flight times the same day! What Consumer rights do I have?

I purchased a flight to Las Vegas on Jet Blue and used Bill Me Later to pay for the flight. I opened an account at Bill Me Later and had 500 dollars billed to me for the flight. My flight was delayed for 7 hours and I finally cancelled it. Jet Blue charged me a 30 cancellation fee and then said they sent the money back to Bill Me Later. Bill Me Later has no record of ever receiving the money back from Jet Blue and will not refund my money. They tell me to call Jet Blue. When I call Jet Blue they tell me they sent the money back and say to call Bill Me Later.

I've tried speaking with managers but nothing helps. I filled out a dispute form and mailed it to Bill Me Later with a receipt showing the Jet Blue refunded the money and Bill Me Later still says they didn't receive the money. The flight was on 8/15. It is now 9/22. They said it takes a few days for refunds to be processed but it has been 38 days since the flight was cancelled. I realize that this is a minor amount of money but it is still my money. I was not provided with any service for it and these companies should not get to keep it for no reason.

I was scheduled to fly out of Tampa, FL on July 24th. I sat in the airport for 3 hours to then be told that there was no pilot for the flight. They offered to give us pizza and soda. I feel that this is totally irresponsible and no way to conduct business. They knew for 3 hours that they had no pilot and id nothing about it. They were not willing to make any concessions either.

I incurred additional parking charges as well as hours lost from work by leaving early for a flight that I did not take.

I was scheduled to fly out of Tampa, FL on July 24th. I sat in the airport for 3 hours to then be told that there was no pilot for the flight. They offered to give us pizza and soda. I feel that this is totally irresponsible and no way to conduct business. They knew for 3 hours that they had no pilot and id nothing about it. They were not willing to make any concessions either.

We purchased tickets in March roundtrip to Aruba for $1600. At 4am on Friday August 15, 2008, my daughter received a text message stating our flight to New York and then to Arube was cancelled. We were then told they would route us to Boston instead of New York and then to Aruba. When arrived at the airport at 4:30am we were told that the Boston flight had also been cancelled and nothing else was available. At our persistence an Agent did check with American Airlines who was showing two first class seats available to Aruba. We asked if they would assist us in getting the seats, he left to ask his supervisor and never came back.

The supervisor came out and looked at us and then proceeded to help another customer. While still standing at the ticketing desk the agent who had checked on the tickets came by and asked if we were still being helped. We told him we were still waiting for assistance. He checked and the two tickets on American had been sold. He told us he could get us to Fort Lauderdale and we would have to shuttle to Miami where we might be able to get a flight to Aruba.

We were finally traveling around 9:30 am. We got to Miami from Fort Lauderdale and American Airlines had a flight to Aruba at a cost of $1600 for two one way. Jet Blue did refund $600 of our money and then charged us $300 to go to Fort Lauderdale. Total cost to us went from $1600 round trip to $2,900 plus the cost of replacing items due to our luggage being lost. We had reserved a car in Arube with Hertz and thet had closed so we had to pay cab fare to La Cabana Resort. The next day we had to pay cab fare back to the airport to pick up the rental.

Total cost for cabfare was $60. We wer supposed to arrive in Arube at 2:00 pm, instead it was 11 pm. We lost the whole day and had to pay additional airfare money thanks to Jet Blue and their por customer service. After our flights were cancelled we walked to every air line in RIC and was told Jet Blue should have been helping us. Only after returning to the Jet Blue desk and advising them of what the other airlines were telling us di they help. They stated they could not because Jet Blue did not have a relationship with any of them. We flew Jet Blue back from Aruba to New York and they cancelled two more flights to Richmond which got us to Richmond around midnight.

We would like the $1300 fee that was the balance Jet Blue was paid refunded. Our vacation started out and ended as a nightmare!

On July 28 2008 we (4 family members) were supposed to depart on Jet Blue from JFK to Ponce airport at midnight. The flight was delayed, we had to wait at airport, and at 2am, we were notified that the flight was cancelled, for alleged weather conditions in Puerto Rico (ashes from active volcano in nearby Island). Jet Blue couldn't put us back to Ponce, and instead, the closest flight available for us was going to San Juan on August 1. We had to call our family in Puerto Rico, look for a Hotel to stay, call our jobs to explain the situation, that was UNBELIEVABLE, because other airlines (American Airlines and Delta) were flying out of San Juan. The airline didn't give us a food voucher, alleguing they don't pay travelers for weather condition issues.

We had to call several motels, in order to sleep few hours and rest until check out, and the only available near the airport was JFK Hotel, which resulted a less desirable hotel, we couldn't step in the shower, and the glass window never closed making us feel unsafe. My aunt's blood pressure got high, and had to take a medication. We were so tired, that we didn't want to change hotel at that time of the night (4am).

Next day we went to the airport to get into the Internet and find a decent Hotel to stay the rest of the days we had to stay at New York. We didn't go away from the airport, because we didn't want to pay for travel to the city. We stayed at the Hampton Inn, and shared a room for the 4 of us to reduce expenses. The total was $549.85 fo the 2 nights + the Motel the first night $150. We added expenses for food, around $50/day/person... $600, days that we lost from work, and other miscelaneous expenses that we had because we didn't expect it. Also we had to put gasoline to a friend's car we used to get to Ponce, because that was our original destination, not San Juan.

could happen to anyone.

Below, from bottom to top, are: 1) complaint letter; 2) JetBlue's non-response; and 3) reply to JetBlue asking for responsive review of complaint. JetBlue's Contract of Carriage. In essence, JetBlue is breaching their contract and committing fraud by advertising customer satisfaction but ignoring their policy as set forth in their Bill of Rights. Please advise of next steps if this is of interest to you. Thanks.

"Dear Jean: Before replying again, please take the time to actually read our submitted complaint and re-review JetBlue's own Bill of Rights. Afterwards, kindly reply how the delay of Flight 647 on June 8, 2008 does not entirely meet JetBlue's definition of "Onboard Ground Delay." I will reiterate, weather, traffic control, or any other cause has absolutely nothing to do with Onboard Ground Delays and issuance of vouchers. Again, weather has absolutely no relevance whatsoever. As for your insistence that JetBlue is doing us favors, no this is exactly the opposite. JetBlue is trying to make excuses to cover up for its own failure to take accountability for what should have been an innocuous situation. As we wrote, your actions have been utterly deplorable.

"Again, kindly read our letter again, review your own Bill of Rights, and then respond, identifying the basis upon which you objectively have determined that this delay is not an Onboard Ground Delay. Also, be assured that we are taking this matter seriously and are reporting this entire situation to FAA and consumer groups. JetBlue should be absolutely ashamed at how little customer relations apparently means. For shame! Regrettfully a JetBlue passenger, Hans

From Jet Blue: "Dear Mr. L., Thank you for your email to JetBlue. We regret the circumstances which have prompted your message

and appreciate the opportunity to respond to your comments and concerns regarding your recent flight. We regret to hear that flight #647 was delayed extensively on June 8, 2008. We realize that this was an uncomfortable and frustrating experience for you. At JetBlue we recognize the negative impact delays and cancellations have on our valued customers? important lives and plans and we make every effort to avoid them whenever possible. However, once in a while a weather, or Air Traffic Control issue, makes a delay necessary to ensure the safest possible operation. We hope you will accept our sincere apologies for the inconveniences you were caused on this occasion.

"Our System's Operations Team has carefully reviewed the details of flight #647 and has determined that the delay of your flight was not controllable. However, each customer has been issued an electronic JetBlue voucher in the amount paid for the oneway fare. These vouchers were issued as a goodwill gesture because of the length of time our customers were inconvenienced. The actual delay falls under? Uncontrollable Irregularities? due to a weather event. Therefore, we must respectfully deny your request for any further compensation.

"We realize that this is not the solution you were hoping for and we apologize for any disappointment. We do appreciate you taking the time to send us your feedback as it allows us the opportunity to review our service to ensure that our customers receive the appropriate compensation when flight delays occur. We truly value you as a JetBlue customer and hope you will choose to fly with us in the future. We
would appreciate the opportunity to provide a new and positive experience. Sincerely, Jean, Customer Commitment Crew JetBlue Airways

Crewmember 18984"

"Dear JetBlue: We are contesting your arbitrary decision to issue credit in the amount of a one-way fare instead of the roundtrip fare due to the Onboard Ground Delay of Flight 647 at JFK on June 8, 2008. Your decision blatantly, negligently and inexcusably disregards the JetBlue's Customer Bill of Rights which, in clear terms, provides for issuance of a voucher in the amount of the roundtrip fare in the event of an Onboard Ground Delay of more than four hours. We demand and expect that you will immediately correct your error without further excuse or delay. Facts Surrounding the Onboard Ground Delay / Cancellation of Flight 647.

"The following is a sequence of all relevant events surrounding the Onboard Ground Delay and cancellation of Flight 647 from JFK to SFO on June 8, 2008: 1. We checked in and boarded JetBlue Flight 647. 2. Flight 647 pushed back from Gate 7 at approximately the scheduled departure time of 5:55 PM. 3. Within minutes, Flight 647 came to a stop on the tarmac and the captain announced that there was
a queue for arriving and departing flights in and out of JFK as a result of approaching storms. 4. After more than an hour, the captain announced that all arriving and departing flights to JFK were halted due to lightning. 5. The captain announced that because Flight 647 was running low on fuel, they were considering alternative flight routes in lieu of returning to the Gate to refuel in order to preserve the
current place in queue. 6. The captain announced the decision to redirect Flight 647 to Salt Lake City to refuel and then continue to SFO. 7. After approximately five hours, the captain announced that Flight 647 had run too low on fuel while waiting on the tarmac and had to return to the Gate to refuel. 8. At approximately midnight and around six hours after pushing back from Gate 7, Flight 647 left

the tarmac and returned to the Gate.

"9. Minutes later, the captain announced that pursuant to instructions from an airport agent, Flight 647 was cancelled because continuation of the flight would cause the crew to remain in the cabin longer than federal regulations permitted. 10. Flight 647 was the only flight departing from JFK on June 8, 2008 to be cancelled. 11. After deboarding Flight 647, JetBlue representatives 1) informed us that because the delay and cancellation of Flight 647 was due to weather, JetBlue was not responsible and hence would not provide any compensation or assistance for overnight accommodations, and 2) rescheduled us for a Monday morning flight to Oakland.

The facts here fully satisfy each element. Flight 647 boarded and pushed back from Gate 7 at approximately the scheduled departure time of 5:55 PM. The flight then remained on the tarmac and never left the ground during the entire ensuing delay. This delay lasted approximately six hours after the scheduled departure time whereupon the flight was cancelled. Moreover, contrary to what JetBlue representatives interject without any contractual basis, the cause of the delay is wholly irrelevant. JetBlue representatives have asserted that because the weather and not JetBlue's actions caused the delay, we are not entitled to compensation in the amount of a roundtrip fare. One representative even suggested that JetBlue is doing us a favor by offering a one-way fare voucher. This assertion is contrived and adds insult to injury. Section 37(F) explicitly states that a delay that meets each element set forth above qualifies as a Ground Delay regardless of cause. Hence, the cause of delay has no bearing on determining the appropriate amount of compensation.

Accordingly, the JetBlue Contract indisputably obligates JetBlue to issue us a voucher in the amount of the roundtrip fare that we paid, not the one-way fare that has been given. JetBlue Cannot Assert Departure Delay as the Basis for Issuing Only a One-Way Fare Voucher Because the Delay of Flight 647 Delay Does Not Constitute a Departure Delay. During phone conversations with JetBlue customer service, the representative informed us that because JetBlue considered the delay of Flight 647 to be a Departure Delay, we are entitled to a voucher equivalent only to the one-way fare. This determination is incorrect under the terms of the JetBlue Contract. Section 37(D)(3) provides that: In the case of a Departure Delay, as defined in Section 1, that is caused by a Controllable Irregularity, as defined in Section 1, Customers will receive the following compensation....

Again applying the "Four Corners" rule, the delay of Flight 647 does not meet the criteria for a Departure Delay. First, this delay is not caused by a Controllable Irregularity. As pointed out by the JetBlue representative and consistent with the facts, weather was the original cause for the delay and eventual cancellation of Flight 647. Because weather is a force majeure event, section 37(D)(3) does not apply. Second, Departure Delay only pertains to the timeframe prior to push back from the Gate. The approximately six hour delay of Flight 647 occurred in its entirety after pushing back from the Gate. Therefore, because the delay of Flight 647 cannot qualify as a Departure Delay, there is absolutely no basis to assert section 37(D)(3) as justification for issuing compensation in the amount of a one-way fare instead of the full roundtrip fare.

Conclusion: The JetBlue Contract unquestionably categorizes the delay of Flight 647 as an Onboard Ground Delay of more than four hours. By failing to honor the explicit terms of the JetBlue Contract, it is apparent that JetBlue has chosen to arbitrarily concoct a flawed interpretation to justify issuance of a voucher in the amount of a one-way fare. We can only presume this decision is based on financial considerations at the expense of customer satisfaction. Such an act is deplorable,particularly given that JetBlue adopted the JetBlue Contract in response to public uproar and customer dissatisfaction.

Accordingly, we demand and expect that JetBlue will take responsibility, apologize for this underhandedness, and honor its obligation, thereby immediately issuing to each of us a voucher in the corrected amount of the roundtrip fare that we paid.

My family and I were recently denied boarding by JetBlue (on Monday June 22). Although my family and I, among other things, adhered to JetBlue's boarding and check in requirements, as detailed in JetBlues Contract of Carriage agreement, were checked-in with confirmed seating, and were issued boarding passes for those seats, my wife and sons and I were denied boarding on Flight #81 after my wife and sons had already passed the gate and boarded the plane. The Flight subsequently departed, with our checked-in luggage, and we did not board a return flight home to Ft. Lauderdale until well over 9 hours later. JetBlue never provided us with written notice of compensation nor did they appear to comply with Fed Reg. 14 CFR 250.9.

I wrote a letter of complaint to JetBlue and was told that, unbeknownst to me and my family when we boarded the flight, that JetBlue had internally coded our tickets as standby due to an error made at the counter in JFK leading to confusion of seat assignments and too many people being cleared to board(quoted statements are from JetBlue's written response to my complaint). As a result, JetBlue has refused to provide reasonable compensation consistent with their Contract of Carriage agreement (in which JetBlue promises to pay $1000 per ticket as a denied boarding payment for overbooking) and with Fed Reg. 14 CFR 250.9.

My children are still traumatized by this incident and I cannot believe that JetBlue continues to refuse to right their obvious wrong. I've been in touch with officials at the Aviation Complaint (and Enforcement) Division of the DOT, who informed me that, based on their review of my documents, they are investigating my case for apparent violations of Fed Reg. 14 CFR 250.9 by JetBlue. I would welcome all attorney inquiries in this matter.

I had flown from Oakland, CA on Flight 96 to JFK on Sat June 14 which left Oakland on schedule - upon reaching JFK we were told we were being rerouted to Stewart Airport in Newburgh NY because Kennedy Airport was closed due to bad weather and that we would need to refuel to come back to JFK when they reopened the Airport. We arrived in Stewart at approximately 10PM and sat outside of an airplane hanger for more than 5 hours on the plane with not even being offered anything to eat or drink - not even water.

We were on this plane since 1:40 PM CA time. We were waiting to get into the terminal - finally we were told that we would be going to the terminal at Stewart and that anyone who wanted to get off could but the flight and the baggage would eventually be going to Kennedy Airport the final destination. We were finally told we were going to the terminal. As the plane started to taxi to the terminal they annouced that we finally got clearance to go to Kennedy and that is where we were headed.

By this time some of the people had made arrangements to be picked up at Stewart - and now were being told that we were not going to the terminal at Stewart but going to Kennedy. There were a few irate people and they decided not to buckle their seat belts because they wanted to get off the plane. Finally after arguing with the Stewardess - she told the passenger that it was up to him if he did not want to buckle his seat belt that we were going to Kennedy. We finally reached Kennedy about 4:45 AM. Are we entitled to any time of compensation.

I signed up for paperless billing, but never got notified that a bill was due. As a result, I was charged a $39 late fee. I'm going to get rid of my credit cards as fast as possible and stop using any unless I have another emergency like the one that started this whole problem of extra spending..

$39.00 late fee

I bought a ticket for my mother on Friday, April 25 2008 to fly on Tuesday, May 13 2008 at 6:05 am. She arrive to the airport around 4:20 am and to the counter minutes before 5 am, and the agent told my mother the flight was already close, and if she want it to get a seat for the next day flight she need it to pay $100 dollars extra to confirm the ticket and the seat. My mother is 61 years old and has a lot of problems with high and low Blood Pressure. She was standing in the line for more than 30 minutes and when she finally made it, the agent just told her that she missed her flight.

For me I think that this isn't right because she was on time but wasnt the only person left behind and for me they over booked the flight by selling more tickets than seats available. She also told me that two others people was trying to get on the plane and said to the agent to charge them any amount of money for them to get on the flight and the agent said to them that the flight was booked and full. Can you tell me how a flight can be booked and full when there were around 15 people trying to get on this flight? Who already pay for their tickets in advance?

This happened this morning at Jet Blue Airline, Terminal 6 in JFK in Queens, NY, Flight 733 at 6:05 am from New York (JFK) to Santiago, DR (STI). For me this ridicules because I remember I flight one time with them and they was calling by flight number to be check when was almost time to departure. My mother never hear them call to let know the people the flight was closing at certain time and also I think this is a nasty way for them to be stealing money from they customer. My mom already told me that she would never flight again through this airline and I understand her with her age and also not having a good customer service to provide her with the service in her language. I appreciate if you do something about this matter.

The consequences was that she already lost $100 dollars more that she had to pay to be able to get a seat on the next day flight. The price for the flight was $255 dollars and we had to pay $ 100 dollars more to get a seat on the next one way flight for the next day which is Wednesday, May 14 at 6am. Know, this is going to be another day for her to wake up early and when she doesnt get the sleep that she needs she gets sick. In the morning her blood pressure was little height and when she came back home she got worst. Also she is very sick with her inconsistent blood pressure that at the moment cant be control; it goes height as it goes down. She also had to wait standing outside with two suitcases and a carry on for up to hour and a half until I got someone to pick her up, since I was by myself at the house with my two sleeping kids. For her to be standing up for a long time makes her feel a lot of back pain and tire. She has spine disk dislocation which is even worst for her to be standing up for a long period of time.

On February 11, 2008 I was transfered by a travelocity representative to JetBlue to request a change on my uncle's ticket. The JetBlue representative took my uncle's information and proceeded to process my request. I asked her what would be the extra cost and she said that there would be a 50 dollar charge for the change in city and if done online it would be 10 dollars less. I provided her with the credit card information, town change, and e-mail address to receive confirmation. She noted the credit card wrong, provided me with misinformation regarding the new ticket price (which I later discovered). When I decided to follow up with JetBlue for my uncle's flight confirmation the agent provided me with the confirmation number and I discovered the bate and switch that I was victim of.

The economic consequences was that the credit card initially used to purchase the ticket has been charged double. Also, the inconvenience of staying on the phone long periods of time to deal with error and remedy it.

We purchased tickets through Jet Blue but had to cancel our trip. They refused to refund our money and gave us credit to be used with their company within a year. We have three small children and could not plan the trip within the time they wanted us to. We called and got an extension for using our credit and were told we have until Feb. 2008. Now that we are calling to schedule our trip, they are refusing and stating that we forfeited our money.

We paid them $1335.00.

Making purchases by phone results in loosing frequent flyer points

I was held hostage on Jet Blue Flight 451 for 9 hours Valentine's Day. I do not feel we've been adequately compensated.

So I just want to let you good people know that I would stay clear of Jet-Blue like the plague. Their prices are not worth the eventual cost..

Fight # 147 on 4-6-07 was delayed for two hours plus, the weather at Burlington and JFK was good. This flight seems to be delayed every time I fly it.

I was suppose to meet someone in NYC for dinner. Instead I had to sit in a closed terminal in VT and be hungry.

To whom it may concern, I was one of those unlucky individuals along with my wife and 17 month old baby to be lied to from JET BLUE airlines. We were stranded in the Nassau, Bahamas airport for 12 hours last Thursday and that was terrible but the employess made it worse by lying to us for hours. The agents and even Supervisor keep relaying mis-information to all passengers that our flight was in the air from Kennedy for about 5+ hours. The staff and supervisor kept saying that the plane was on the way and blaming the NY control center for the mis-information. It dawned on me later at home that the staff/supervisor were the ones lying to us because when the flight really was in route they finally allowed us see the progress of the flight on their computer screen. They obviously didn't want to offer this information earlier in the day when they kept telling us the flight was in the air. I don't mind delays but PLEASE JUST DON'T LIE to us (consumers). Reform is needed and needed quickly. A passenger bill of rights by JET BLUE is a good start but let's have them work on business ethics immediately. Regards - Former JET BLUE Customer (R. Dec)

I enrolled in the Jet Blue TrueBlue Awards program several months ago. I amassed a sufficient number of points to obtain a round trip ticket. I wanted to give a round trip ticket to my daughter to allow her to fly from NY on Feb 15th to Ft. Myers, FL and back on Feb 18th, 2007. She was accompanying her husband who was paying full fare for his tickets both ways. I visited the Jet Blue website and requested a reservation for the above. I was told that they could not provide a flight on Feb 15th. I did some further checking and I found that if I would be willing to pay full fare I could get a reservation on Feb 15th. I examined all the material on their website regarding restrictions on the use of the TrueBlue Awards program and there was nothing there suggesting any blackout days or restrictions. My impression was that if space was available I could pay for it with my TrueBlue Awards points.

I sent an email to David Neeleman, chairman of Jet Blue. I got an automated response that my email should be sent to his assistant, Carol Archer. I re-sent the eamil to Carol Archer and her response was that there was no space on their flights from NY to Ft. Myers, FL. I again checked and found that there was space on several flights if I paid full fare.

I sent a second email to Carol Archer and to several other officers at Jet Blue; I copied David Neeleman,Dave Barger, the COO, and several other executives. I got a telephone call from Sue Tucker, manager of customer committment. I explained my situation; Ms Tucker told me that Feb 15th was not a blackout date but that there were restrictions on the use of Awards points. Ms Tucker agreed with me that the Jet Blue website did not provide a clear explanation that there were restrictions on the use of Awards points on certain dates. She offered to let me use the Awards points to buy 2 return tickets from Ft. Myers, FL for Feb 18 but I would have to pay full fare for 2 tickets from NY to Ft. Myers. This was no bargain. I could have obtained the 2 return tickets without her help. The return tickets were half the price of the tickets from NY to Ft. Myers.

My daughter just graduated and her husband is still a student. The purpose of the trip was to attend a conference related to their studies. In planning the trip they were counting on only one having to pay the fare. What was going to cost about $450 now will cost about $900.

My husband and friend had no reason to believe that checking in at this time would lead to not boarding. The automatic kiosk printed an oops ticket; they searched for help from someone behind counter (woman named Mike) who did not assist.

Original flight was on Wednesday, May 24 at 5:45. Had to reschedule paying roughly $90 to change flight, difference in flight fare and taxes and fees each. $30 was refunded each for change of ticket after initial complaint. They also had to pay $70 each in round trip transportation fair back to friend's house as the next scheduled flight did not take off to following morning. Missed work; through off our day care schedule and I missed a few hours in the morning.