Intown Suites

I reserved 3 rooms while my friend reserved 1 room, 180 days in advance. When we arrived at 11:15 on 6/6, my husband & I were informed that there were no rooms; that a reservation does not guarantee rooms, especially in an extended stay facility. In shock, we just stood there. I thought I might have heart failure. We were in town for our daughter's wedding. The desk clerk slowly said he found 2 rooms, then 3, and finally 4, but they would be 3 Kings and a Queen instead of 4 Queens and they would not be ready until 3 PM.

He so generously gave us $20 discounts on the Kings. When we returned at 3:00, we were given 2 kings, a queen and a double, which worked fine, but he had said the queen would provide the most space for a crib and he was wrong. On Saturday night, returning from the wedding reception, the key of our friend no longer worked. She had been told to keep it away from her cell phone, but not told to keep it away from her GPS.

The person on duty had to let her into her room, but could not make up a new key for her, so on Sunday he had to let her in again and she was room-bound until we checked out on Monday. None of us has had a key become demagnetized before. The internet access never worked in the morning and was unreliable the rest of the day. It should not be used in their advertising as a feature for people whose businesses require internet access. Other than these major inconveniences, the rooms were fine for our purposes.

I am not sure I would ever risk staying with them again, certainly not for an important, stressful occasion when budget concerns were a major factor. I sent the same information over their website. The InTown Suites comments section does not permit apostrophes but does not say so. I submitted the complaint line by line and got a voice mail message from the manager. Each time I returned his call, I had to leave a message. Notice the only other complaint about InTown Suites was from the same branch. I hope they can use these comments constructively.

I moved into the Inn Town Suites on March 21, 2010. Since that time, I have been actively looking for an apartment. About 3 weeks ago, I noticed that room #** was not a room by an apartment. With permission I looked around the apartment and decided that I wanted to move in it. I went downstairs to the front desk and spoke with Cameron/General Manager to let him know that I was interested in the apartment. Every day for 3 weeks straight, I asked about the apartment. On 6/9/2011, Cameron informed me that the rate for the apartment would be $299.00 a week and there would be a $25.00 cleaning fee to clean my current room. Cameron asked how long was I going to stay and I answered for at least a year. I further told him that I would be willing to sign a year or more lease if needed.

On 6/10/2011, I came to pay for my room and again asked when the room would be ready. Cameron told me that the room had already been rented and that he received an email from his boss and that it was out of his hands. On 6/11/2011 at 5:15 pm, I walked passed room #** and had the television blasting and I knew the room was rented. What I am angry about is the way the situation was handled. I made it clear that I wanted to rent the room and all of the staff knew it. The situation was handled poorly and I gave up an apartment and a deposit because I thought I had the apartment. I will make sure that Qwest, Centurylink, Verizon, Apex and Florida Power and Light Travel Departments are aware of this incident and continue to have Extended Stay America as the preferred vendor of choice. Due to the unprofessional nature, I will be vacating the premises within 2-4 weeks. There are better ways for me to spend over $10,000 a year on lodging.